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Are you sure you want to continue?\",\"txt.modal.unsaved.close\":\"Close Tab\",\"txt.modal.unsaved.cancel\":\"Cancel\",\"txt.modal.agent_forwarding.title\":\"Agent forwarding number\",\"txt.modal.agent_forwarding.extension_label\":\"ext\",\"txt.modal.reload.message\":\"A new version of Zendesk, which might contain important updates, is now available. You can reload your browser now, or save all work and reload later.\",\"txt.modal.reload.title\":\"Zendesk was updated\",\"txt.modal.reload.button.reload\":\"Reload Zendesk\",\"txt.modal.group_management.title\":\"Edit {{name}}'s Groups\",\"txt.modal.group_management.intro\":\"Groups are used to organize your agents (Sales, Support etc.). Tickets can be assigned to either a group, or an agent within a group. Click to toggle the groups this agent belongs to.\",\"txt.modal.group_management.close_window\":\"Close\",\"txt.modal.group_management.default_group_help\":\"The default group is used when a ticket is assigned to the agent without a Group also being selected.\",\"txt.modal.group_management.default_group_title\":\"Default group\",\"txt.modal.group_management.default_group_error\":\"You cannot remove the agent's default group. Please select another default group before removing this group from the agent.\",\"txt.modal.group_management.add_new_group\":\"Create new group\",\"txt.modal.welcome.title\":\"Welcome to Zendesk\",\"txt.modal.welcome.look_for_an_email\":\"Look for an email at {{email}} with login information. If this email address is incorrect, please contact support.\",\"txt.modal.welcome.now_is_also_a_good_time\":\"Now is also a good time to bookmark this page to easily get back into your Zendesk.\",\"txt.modal.welcome.lets_get_started\":\"Let's get started.\",\"txt.modal.welcome.get_started_button\":\"Get Started\",\"txt.users.edit.organization\":\"Organization\",\"txt.users.edit.organization_abbreviated\":\"Org.\",\"txt.users.edit.access\":\"Access\",\"txt.users.edit.role_end_user\":\"End-user\",\"txt.users.edit.role_agent\":\"Agent\",\"txt.users.edit.role_admin\":\"Administrator\",\"txt.users.edit.end_user_access_tickets\":\"Tickets requested by user\",\"txt.users.edit.end_user_access_organization\":\"Tickets from user's org.\",\"txt.users.edit.agent_access_all\":\"All tickets\",\"txt.users.edit.agent_access_organization\":\"Tickets in agent's org.\",\"txt.users.edit.agent_access_assigned\":\"Assigned tickets only\",\"txt.users.edit.agent_commenting\":\"Comments\",\"txt.users.edit.agent_commenting_all\":\"Notes and replies\",\"txt.users.edit.agent_commenting_notes\":\"Notes only\",\"txt.users.edit.agent_moderation\":\"Forums\",\"txt.users.edit.agent_moderation_yes\":\"Editor\",\"txt.users.edit.agent_moderation_no\":\"Viewer\",\"txt.users.edit.alias\":\"Alias\",\"txt.users.edit.role\":\"Role\",\"txt.users.edit.group\":\"Groups\",\"txt.users.edit.signature\":\"Signature\",\"txt.users.edit.details\":\"Details\",\"txt.users.edit.notes\":\"Notes\",\"txt.users.edit.external_id\":\"External ID\",\"txt.users.edit.contact_information\":\"Contact information\",\"txt.users.edit.other_properties\":\"Other properties\",\"txt.users.edit.header\":\"Edit user: {{name}}\",\"txt.users.edit.agent_forwarding\":\"Agent forwarding\",\"txt.users.edit.add_forwarding_number\":\"add number\",\"txt.users.edit.tags\":\"Tags\",\"txt.users.edit.language\":\"Language\",\"txt.users.edit.email_unverified\":\"(unverified)\",\"txt.users.edit.agent_access_group\":\"Tickets in agent's groups\",\"txt.users.edit.basic_info\":\"Basic Info\",\"txt.users.edit.identities\":\"Identities\",\"txt.users.edit.identities_msg\":\"Identities are for logging in and for receiving updates - typically updates on requests.\",\"txt.users.edit.identities_msg_link\":\"https://support.zendesk.com/entries/21450118-update-your-profile\",\"txt.users.edit.primary_email_msg\":\"Your primary email address is what we’ll use to communicate with you about your requests.\",\"txt.users.edit.personal_info\":\"Personal info\",\"txt.users.edit.name\":\"Name\",\"txt.users.edit.email\":\"Email\",\"txt.users.edit.phone\":\"Phone\",\"txt.users.edit.phone_extension\":\"Extension\",\"txt.users.edit.timezone\":\"Time zone\",\"txt.users.edit.password\":\"Change password\",\"txt.users.edit.password_msg\":\"Set a new password for this user. Leave blank if you do not want to change the password.\",\"txt.users.edit.password_desc\":\"This is the password used to log in with an email address.\",\"txt.users.edit.twitter_screen_name\":\"Twitter account\",\"txt.users.edit.twitter\":\"Twitter\",\"txt.users.edit.twitter_button\":\"Log in with Twitter\",\"txt.users.edit.twitter_handle\":\"Twitter account\",\"txt.users.edit.email_not_verified\":\"not verified\",\"txt.users.edit.primary\":\"primary\",\"txt.users.edit.help_desk\":\"Email\",\"txt.users.edit.add_help_desk_email\":\"add\",\"txt.users.edit.help_desk_login\":\"Login\",\"txt.users.edit.twitter_description\":\"Can also be used to log in.\",\"txt.users.edit.add_twitter_handle\":\"add\",\"txt.users.edit.add_twitter_handle_title\":\"Add a Twitter Account\",\"txt.users.edit.unlink_account\":\"remove\",\"txt.users.edit.add_google_account\":\"add\",\"txt.users.edit.google\":\"Google\",\"txt.users.edit.unlink_google_account\":\"unlink\",\"txt.users.edit.add_openid_account\":\"add\",\"txt.users.edit.unlink_openid_account\":\"unlink\",\"txt.users.edit.openid\":\"OpenID\",\"txt.users.edit.external_id_msg\":\"This ID is given to us by your external identity provider (e.g., Active Directory, SAML, LDAP) and cannot be edited.\",\"txt.users.edit.remove_account_confirmation\":\"Remove {{identityName}} from your account?\",\"txt.users.edit.add_twitter_handle_manually\":\"add manually\",\"txt.users.edit.add_twitter_handle_manually_message\":\"A manually added Twitter account is verified the first time it's used to log in, which also successfully completes the oAuth process.\",\"txt.users.edit.add_twitter_handle_message\":\"To add a Twitter account, we need to verify with Twitter that the account belongs to you.\",\"txt.users.edit.twitter_message\":\"Sign in with Twitter to verify your Twitter account.\",\"txt.users.edit.add_email\":\"add\",\"txt.users.edit.add_email_heading\":\"Add\",\"txt.users.edit.add_email_message\":\"When you add an email address, you'll receive a verification email.
Click the link in that email to verify the email address.\",\"txt.users.edit.add_email_message_admin\":\"When you add an email address to a user, an email with a verification link is sent to the user.\",\"txt.users.edit.add_email_message_admin_no_verification\":\"Add another email address for this user.\",\"txt.users.edit.primary_email\":\"Primary email\",\"txt.users.edit.submit_email_address\":\"Send me the verification email\",\"txt.users.edit.submit_email_address_admin\":\"Send verification email\",\"txt.users.edit.submit_email_address_admin_no_verification\":\"Add email\",\"txt.users.edit.add_google_account_title\":\"Add a Google account\",\"txt.users.edit.add_google_address\":\"Google email address\",\"txt.users.edit.add_google_account_message\":\"This allows you to log in with your Gmail or Google Apps account. Please provide the Google email address you'd like to use and we'll send you a verification email.\",\"txt.users.edit.add_google_account_admin_message\":\"When you link a Google account to a user, an email containing a verification link is sent to the user.\",\"txt.users.edit.submit_google_account\":\"Send me the verification email\",\"txt.users.edit.adding_email\":\"Adding new email address. Please wait...\",\"txt.users.edit.adding_twitter\":\"Adding new Twitter account. Please wait...\",\"txt.users.edit.delete_identity\":\"remove\",\"txt.users.edit.deleting_identity\":\"Deleting '{{identity}}'. Please wait...\",\"txt.users.edit.delete_identity_confirmation\":\"Permanently delete '{{identity}}'?\",\"txt.users.edit.facebook_description\":\"Can also be used to log in.\",\"txt.users.edit.facebook\":\"Facebook\",\"txt.users.edit.facebook_message\":\"Sign in with Facebook to verify your Facebook account.\",\"txt.users.edit.adding_facebook\":\"Adding new Facebook account. Please wait...\",\"txt.users.edit.add_facebook_login\":\"Add a Facebook account\",\"txt.users.edit.add_facebook_message\":\"To add a Facebook account, we need to verify with Facebook that the account belongs to you.\",\"txt.users.edit.add_facebook_account\":\"add\",\"txt.users.edit.facebook_button\":\"Log in with Facebook\",\"txt.users.edit.openid_msg\":\"OpenID for Single Sign-On. The URL must be in the following format: http://myidentity.myopenid.com/\",\"txt.users.edit.phone_msg_with_direct_number_option\":\"When a phone number is set as a direct line, it is linked to this user. Calls received from this number when using Zendesk Voice are recognized as coming from this user who is then set as the ticket requester.\",\"txt.users.edit.photo\":\"Photo\",\"txt.users.edit.photo_msg\":\"An optional profile photo. For the best results, upload a photo of equal height and width.\",\"txt.users.edit.photo_edit\":\"Change or delete the current photo\",\"txt.users.edit.photo_upload\":\"Upload new photo\",\"txt.users.edit.photo_change\":\"change\",\"txt.users.edit.photo_delete\":\"delete\",\"txt.users.edit.photo_cancel\":\"cancel\",\"txt.users.edit.photo_confirm\":\"Are you sure you want to delete this photo?\",\"txt.users.edit.external_accounts\":\"External Accounts\",\"txt.users.edit.external_accounts_msg\":\"Configure accounts used for communicating with the help desk and for logging in.\",\"txt.users.edit.groups\":\"Member of groups\",\"txt.users.edit.update\":\"Update\",\"txt.users.edit.update_lower_case\":\"update\",\"txt.users.edit.creating\":\"Creating\",\"txt.users.edit.updating\":\"Updating\",\"txt.users.assume\":\"Assume user\",\"txt.users.delete\":\"Delete user\",\"txt.users.delete_confirm\":\"Are you sure you want to delete this user?\",\"txt.users.delete_success_msg\":\"User {{name}} deleted\",\"txt.users.new.header\":\"New user\",\"txt.users.add_in_organization.header\":\"Add user to organization\",\"txt.users.show.created\":\"Created\",\"txt.users.show.updated\":\"Updated\",\"txt.users.show.edit_title\":\"Edit user\",\"txt.users.show.last_login\":\"Last login\",\"txt.users.show.remove_direct_line\":\"(remove direct line)\",\"txt.users.show.edit\":\"edit\",\"txt.users.show.number_is_direct_line\":\"(direct line)\",\"txt.users.show.edit_number_provided\":\"edit\",\"txt.users.show.make_number_direct_line\":\"(make direct line)\",\"txt.users.show.edit_number_popup.edit_title\":\"Edit Number\",\"txt.users.show.edit_number_popup.number_label\":\"Number\",\"txt.users.show.edit_number_popup.update_label\":\"Update\",\"txt.users.show.direct_line_popup.direct_line_label\":\"Direct line\",\"txt.users.show.direct_line_popup.direct_line_description\":\"Making this phone number a direct line will cause all subsequent calls from this number to be marked as requested by this user.\",\"txt.users.show.direct_line_popup.make_this_number_direct_line_label\":\"Make this number a direct line\",\"txt.users.show.contact_information\":\"Contact Information\",\"txt.users.show.actions\":\"actions\",\"txt.users.update.success_without_link\":\"User has been updated\",\"txt.users.update.success\":\"Profile for {{link_to_user}} updated\",\"txt.users.update.failed\":\"Failed to update user\",\"txt.users.update.bulk.success_message\":\"Update was successful.\",\"txt.users.create.success_msg\":\"User {{name}} created\",\"txt.users.merge_success\":\"User {{source_name}} has been merged into user {{target_name}}.\",\"txt.users.merge_in_progress\":\"User merge in progress...\",\"txt.users.reset_password.success\":\"An email containing instructions to reset the password has been sent to the user\",\"txt.users.reset_password.menu\":\"Reset password\",\"txt.users.set_password.menu\":\"Set password\",\"txt.users.set_password.modal.menu_title\":\"Set a new password\",\"txt.users.set_password.modal.description\":\"You are about to change a user's password. When you click \\\"Set Password\\\", the user will be logged out of Zendesk and must use the new password you set below to log in again.\",\"txt.users.set_password.modal.new_password_label\":\"New Password\",\"txt.users.set_password.modal.new_password_description\":\"The new password that will be used by this user\",\"txt.users.set_password.modal.verify_password_label\":\"Verify Password\",\"txt.users.set_password.modal.verify_password_description\":\"Type in the same password; they need to match\",\"txt.users.set_password.modal.set_password_button\":\"Set Password\",\"txt.users.set_password.success\":\"Password has been changed successfully\",\"txt.users.change_password.modal.new_password_label\":\"New Password\",\"txt.users.change_password.modal.new_password_description\":\"The new password that will be used by this user\",\"txt.users.change_password.modal.verify_password_label\":\"Verify New Password\",\"txt.users.change_password.modal.verify_password_description\":\"Type in the same password; they need to match\",\"txt.users.change_password.modal.current_password_label\":\"Current Password\",\"txt.users.change_password.modal.current_password_description\":\"The current password used by this user\",\"txt.users.change_password.modal.change_password_title\":\"Change current password\",\"txt.users.change_password.modal.description\":\"You are about to change a user's password. When you click \\\"Change Password\\\", the user will be logged out of Zendesk and must use the new password you set below to log in again.\",\"txt.users.change_password.modal.change_password_button\":\"Change Password\",\"txt.users.change_password.menu\":\"Change password\",\"txt.users.new_password.do_not_match_error\":\"The 'New password' and 'Verify password' fields do not match\",\"txt.users.create_postfix\":\"(create user)\",\"txt.users.merge_user_link\":\"Merge into another user\",\"txt.users.role_name.anonymous\":\"Anonymous user\",\"txt.users.role_name.end_user\":\"End-user\",\"txt.users.role_name.agent\":\"Agent\",\"txt.users.role_name.light_agent\":\"Light agent\",\"txt.users.role_name.restricted_agent\":\"Restricted agent\",\"txt.users.role_name.admin\":\"Administrator\",\"txt.users.role_name.owner\":\"Account owner\",\"txt.users.edit_password.title\":\"Change password\",\"txt.users.edit_password.header\":\"Change password\",\"txt.users.edit_password.current_pwd\":\"Current password\",\"txt.users.edit_password.current_pwd_lbl\":\"Please enter your current password\",\"txt.users.edit_password.new_pwd\":\"New password\",\"txt.users.edit_password.new_pwd_lbl\":\"Please enter your new password\",\"txt.users.edit_password.submit\":\"Change password\",\"txt.users.update_password.changed\":\"Password changed\",\"txt.users.update_password.incorrect\":\"The current password you entered is not correct, your password has not been changed\",\"txt.users.update_password.unchanged\":\"The new password must be different than the current password\",\"txt.users.update_password.failed\":\"Password entered does not meet the following requirements\",\"txt.users.create_password.title\":\"Create password\",\"txt.users.create_password.header\":\"Choose a local password to use when not logging in via Single Sign-on\",\"txt.users.create_password.header_simple\":\"Choose a password to use when logging in\",\"txt.users.create_password.new_pwd\":\"What password would you like to use?\",\"txt.users.create_password.new_pwd_explanation\":\"You'll be using this password to log in from now on.\",\"txt.users.create_password.submit\":\"Set password\",\"txt.users.reset_pwd\":\"Reset password\",\"txt.users.reset_pwd_confirmation\":\"Are you sure you want to reset this user's password? The user will receive an email message prompting them to choose a new password.\",\"txt.users.created.message_success.welcome_email_enable\":\"User {{user_path_and_name}} was created and notified by email.\",\"txt.users.created.message_success.welcome_email_disable\":\"User {{user_path_and_name}} was created.\",\"txt.users.created.message_failure\":\"Failed to create user {{user_name}}: \",\"txt.users.destroy.success_message\":\"User {{user_name}} was deleted.\",\"txt.users.destroy.failure_message\":\"Failed to delete user.\",\"txt.users.change_pwd\":\"Change password\",\"txt.users.change_pwd_confirmation\":\"Are you sure you want to allow this user to create a local help desk password? The user will receive an email message prompting them to choose a new password.\",\"txt.users.create_pwd\":\"Create password\",\"txt.users.create_pwd_confirmation\":\"Are you sure you want to allow this user to create a local help desk password? The user will receive an email message prompting them to choose a new password.\",\"txt.control.menu.back_link_label\":\"Back\",\"txt.suspend_asset\":\"Suspend\",\"txt.organizations.edit.domains\":\"Domains\",\"txt.organizations.edit.domains_short\":\"Email domains\",\"txt.organizations.edit.help.domains\":\"Enter domains separated with a space (e.g. \\\"acme.com\\\"). Users from these domains will be added to the organization.\",\"txt.organizations.edit.group\":\"Group\",\"txt.organizations.edit.shared\":\"Users\",\"txt.organizations.edit.shared_yes\":\"Can view all org tickets\",\"txt.organizations.edit.shared_no\":\"Can view own tickets only\",\"txt.organizations.edit.shared_comments\":\"Comments\",\"txt.organizations.edit.shared_comments_yes\":\"...and add comments\",\"txt.organizations.edit.shared_comments_no\":\"...but not add comments\",\"txt.organizations.add_user\":\"Add user\",\"txt.organizations.delete_confirm\":\"Are you sure you want to delete this organization? Users in the organization will be removed from the organization permanently. Tickets and forums will no longer be associated with the organization.\",\"txt.organizations.delete_success_msg\":\"Organization {{name}} deleted\",\"txt.organizations.create.success_msg\":\"Organization {{name}} created\",\"txt.organizations.create_postfix\":\"(create)\",\"txt.organizations.new.header\":\"New organization\",\"txt.search.summary.none\":\"No results\",\"txt.search.summary.singular_count\":\"1 result\",\"txt.search.summary.plural_count\":\"{{count}} results\",\"txt.search.show_tips\":\"Show search tips\",\"txt.search.hide_tips\":\"Hide search tips\",\"txt.search.examples_more\":\"Find more in the search documentation.\",\"txt.search.examples_header\":\"Search examples\",\"txt.search.filter.all\":\"Everything\",\"txt.search.filter.tickets\":\"Tickets\",\"txt.search.filter.users\":\"Users\",\"txt.search.filter.organizations\":\"Organizations\",\"txt.search.filter.topics\":\"Topics\",\"txt.search.filter.any-time\":\"Any time\",\"txt.search.filter.past-day\":\"Past day\",\"txt.search.filter.past-week\":\"Past week\",\"txt.search.filter.past-month\":\"Past month\",\"txt.search.filter.past-year\":\"Past year\",\"txt.search.title\":\"Search\",\"txt.search.result\":\"result\",\"txt.search.results\":\"results\",\"txt.search.results_pluralization.one\":\"1 result\",\"txt.search.results_pluralization.other\":\"{{count}} results\",\"txt.search.all_forums\":\"all forums\",\"txt.search.found_in_forum\":\"{{results}} found in {{forum_name}}\",\"txt.search.found\":\"{{results}} found\",\"txt.search.go\":\"Search\",\"txt.search.searching\":\"Searching\",\"txt.search.back_to_element_name\":\"Back to {{forum_name}}\",\"txt.search.we_could_find_results\":\"We could not find any results for your search.\",\"txt.play.start_msg\":\"Serve available tickets in this view\",\"txt.play.start.button\":\"Start\",\"txt.play.current.filter\":\"Next vacant ticket in \\\"{{title}}\\\"\",\"txt.play.empty_msg\":\"No tickets are currently available in this view\",\"txt.next_in_origin\":\"Next ticket in \\\"{{title}}\\\"\",\"txt.next_in_origin_with_title_upon_submit\":\"Go to next ticket in \\\"{{title}}\\\"\",\"txt.header.new\":\"New\",\"txt.header.new_ticket\":\"Ticket\",\"txt.header.new_user\":\"User\",\"txt.header.new_organization\":\"Organization\",\"txt.header.view_user_profile\":\"View profile page\",\"txt.header.user_change_password\":\"Change password\",\"txt.header.user_logout\":\"Sign out\",\"txt.header.help\":\"Get help\",\"txt.header.give_feedback\":\"Give feedback\",\"txt.header.switch_to_classic\":\"Switch to Classic\",\"txt.header.channels.voice\":\"Voice\",\"txt.header.channels.chat\":\"Chat\",\"txt.header.voice.availabilities.client\":\"Available via browser\",\"txt.header.voice.availabilities.phone\":\"Available via {{phone}}\",\"txt.header.voice.availabilities.off\":\"Not available\",\"txt.header.voice.change_settings\":\"Change settings\",\"txt.header.suspended_tickets\":\"Suspended tickets\",\"txt.header.chat.availabilities.on\":\"Available for chat\",\"txt.header.chat.availabilities.off\":\"Not available\",\"txt.header.create_a_new_something\":\"New…\",\"txt.header.view_customer_portal\":\"Go to web portal\",\"txt.voice.actions.accept\":\"Accept\",\"txt.voice.actions.decline\":\"Decline\",\"txt.voice.actions.mute\":\"Mute\",\"txt.voice.actions.hang_up\":\"Hang up\",\"txt.voice.actions.wrapup\":\"Available to take new calls\",\"txt.voice.console.received_at\":\"Received at\",\"txt.voice.console.called_from\":\"Called from\",\"txt.voice.console.ticket_label\":\"Ticket for this call:\",\"txt.voice.console.location_unknown\":\"Unknown\",\"txt.voice.console.messages.connecting\":\"Connecting...\",\"txt.voice.console.messages.ending\":\"Ending...\",\"txt.voice.console.messages.wrapping_up\":\"Wrapping up...\",\"txt.voice.dialer.call\":\"Call\",\"txt.voice.dialer.cancel\":\"Cancel\",\"txt.voice.dialer.online\":\"Online\",\"txt.voice.dialer.go_online\":\"Go Online\",\"txt.voice.dialer.offline\":\"Offline\",\"txt.voice.dialer.go_offline\":\"Go Offline\",\"txt.voice.dialer.agent_on_call\":\"Agent currently on call\",\"txt.voice.dialer.invalid_number\":\"Invalid number\",\"txt.voice.dialer.invalid_calling_number\":\"Invalid Account Calling Number\",\"txt.voice.dialer.invalid_ticket_id\":\"Invalid Ticket ID chosen\",\"txt.voice.dialer.invalid_user_id\":\"Invalid requester chosen\",\"txt.voice.dialer.invalid_agent\":\"Invalid agent chosen\",\"txt.voice.dialer.outbound_disabled\":\"Outbound Calling disabled\",\"txt.voice.dialer.calling\":\"Calling...\",\"txt.voice.error.ec1\":\"Zendesk Voice went offline. Try enabling again. (EC1)\",\"txt.voice.error.ec2\":\"Zendesk Voice encountered an error. No microphone is available. (EC2)\",\"txt.voice.error.ec3\":\"Zendesk Voice encountered an error. Try enabling again. (EC3)\",\"txt.voice.error.ec4\":\"Zendesk Voice encountered an error. Try again. (EC4)\",\"txt.voice.error.ec5\":\"Zendesk Voice encountered an error. Try enabling again. (EC5)\",\"txt.voice.error.ec6\":\"Zendesk Voice encountered an error. Refresh your page and try again. (EC6)\",\"txt.voice.error.ec7\":\"Zendesk Voice requires a microphone. You will not be able to receive any calls. (EC7)\",\"txt.voice.error.ec8\":\"Zendesk Voice requires Adobe Flash. You will not be able to receive any calls. Try again. {{error}} (EC8)\",\"txt.voice.error.ec9\":\"Zendesk Voice requires your microphone to be enabled. Try again. (EC9)\",\"txt.voice.error.ec10\":\"Zendesk Voice encountered an error. Refresh your page and try again. (EC10)\",\"txt.voice.error.ec11\":\"Zendesk Voice requires Adobe Flash. (EC11)\",\"txt.voice.error.ec12\":\"Zendesk Voice encountered an error. Refresh your page and try again. (EC12)\",\"txt.voice.error.ec13\":\"Unable to connect to Zendesk Voice. Please try refreshing your browser. (EC13)\",\"txt.voice.error.invalid_forwarding_number\":\"Your agent forwarding number is currently invalid. Please update this number in your user profile.\",\"txt.voice.webrtc_settings.has_access.message\":\"Zendesk can access your browser's microphone.\",\"txt.voice.webrtc_settings.has_access.instructions\":\"You can change your input and output devices at any time using your system's audio settings.\",\"txt.voice.webrtc_settings.needs_access.message\":\"Zendesk needs access to your browser's microphone.\",\"txt.voice.webrtc_settings.needs_access.instructions\":\"In the browser prompt above:\",\"txt.voice.webrtc_settings.needs_access.instructions_option1\":\"Select Options to choose an output device.\",\"txt.voice.webrtc_settings.needs_access.instructions_option2\":\"Select always allow this site to permanently allow access to the microphone.\",\"txt.voice.webrtc_settings.shared.title\":\"Microphone settings\",\"txt.voice.webrtc_settings.shared.close_label\":\"Close\",\"txt.voice.warning.on_browser_exit\":\"Refreshing your browser will end the current call\",\"txt.chat.actions.accept\":\"Accept\",\"txt.chat.actions.ignore\":\"Ignore\",\"txt.chat.actions.send\":\"Send\",\"txt.chat.actions.end_chat\":\"End Chat\",\"txt.chat.label.chat_time\":\"Chat time:\",\"txt.chat.label.wait_time\":\"Wait time:\",\"txt.chat.notices.saving_ticket\":\"Saving ticket...\",\"txt.chat.notices.saving_ticket_failed\":\"Unable to save ticket\",\"txt.chat.notices.chat_about_ticket\":\"Chat about existing ticket:\",\"txt.chat.notices.new_ticket\":\"New ticket\",\"txt.chat.notices.chat_ended\":\"Chat ended\",\"txt.chat.notices.ticket_created\":\"Ticket created:\",\"txt.chat.title\":\"Chat\",\"txt.chat.chat_about_ticket\":\"live chat about this request\",\"txt.chat.end_chat_session\":\"End chat session\",\"txt.chat.end_this_chat\":\"End this chat\",\"txt.chat.please_wait\":\"Please wait...\",\"txt.chat.connecting_server\":\"Connecting to the server.\",\"txt.chat.user_wait_message\":\"Hello, we're going to find you a support agent to chat with...\",\"txt.chat.send\":\"Send\",\"txt.chat.add_comment\":\"It looks like all our agents are busy at the moment. Please add a comment to your existing ticket and an agent will get back to you as soon as they can. Sorry for the inconvenience.\",\"txt.chat.active\":\"Active\",\"txt.chat.typing\":\"Typing\",\"txt.chat.paused\":\"Paused\",\"txt.chat.stopped\":\"Stopped\",\"txt.chat.user_profile\":\"User Profile\",\"txt.chat.no_invites\":\"Waiting for chat requests...\",\"txt.chat.invites_appear_here\":\"Incoming chat requests appear here.\",\"txt.chat.total_chat\":\"Total Chat\",\"txt.chat.user_wait\":\"User Wait\",\"txt.chat.report_error\":\"Report Error\",\"txt.chat.chat_ended\":\"Chat ended\",\"txt.chat.view_ticket\":\"View ticket\",\"txt.chat.view_ticket_n\":\"View ticket #{{ticket}}\",\"txt.chat.close_chat\":\"Close this chat\",\"txt.chat.accept\":\"Accept\",\"txt.chat.ignore\":\"Ignore\",\"txt.chat.initializing\":\"Initializing...\",\"txt.chat.saving_ticket\":\"Saving Ticket\",\"txt.chat.unable_to_save_ticket\":\"Unable to save ticket\",\"txt.chat.agent_is_typing\":\"{{agent}} is typing\",\"txt.chat.user_joined\":\"{{user}} has joined the room\",\"txt.chat.user_left\":\"{{user}} has left the room\",\"txt.chat.user_wait_seconds\":\"{{seconds}}s\",\"txt.chat.user_wait_minutes\":\"{{minutes}}m\",\"txt.chat.user_wait_hours\":\"{{hours}}h\",\"txt.chat.confirm_window_close\":\"You're about to disconnect from this chat conversation.\",\"txt.name.label\":\"Name\",\"txt.name_user.label\":\"Name\",\"txt.name_organization.label\":\"Name\",\"txt.email.label\":\"Email\",\"txt.email.footer\":\"This email is a service from {{account_name}}\",\"txt.email.delimiter\":\"Please type your reply above this line\",\"txt.email.unverified_submission.subject\":\"Please verify your request \\\"{{suspended_ticket_subject}}\\\"\",\"txt.email.unverified_submission.message\":\"Hello,\\n\\nWe received a request from you at this email address. You submitted this request when logged out, and we need to verify you own this email address.\\n\\nPlease click the following link:\",\"txt.email.welcome.subject\":\"{{account_name}} welcome email\",\"txt.email.verification.subject\":\"Please verify your email address\",\"txt.email.no_unverified.title\":\"No unverified email address (invalid verification link)\",\"txt.email.no_unverified.message\":\"The verification link you followed to get here, is no longer valid. This is probably because the link expired or you already verified this address.\",\"txt.email.password_reset.title\":\"{{account_name}} password reset\",\"txt.email.password_reset.message\":\"This email was sent to you because someone requested a password reset on your account.\\n\\nVisit the following URL to set a new password:\\n\\n{{reset_url}}\\n\\nYou can do a regular login at: {{account_url}}\",\"txt.email.recover_zendesk_url.title\":\"Forgot your Zendesk URL?\",\"txt.email.recover_zendesk_url.message\":\"

We received a request to help you recover your Zendesk URL.

You are an agent on the following account(s):

{{account_list}}

If this is not the information you need, email support@zendesk.com.

\",\"txt.email.recover_zendesk_url.message_nothing_found\":\"

We received a request to help you recover your Zendesk URL.

We were not able to find any accounts associated with this email address.

You might try again with an alternate email address. If you still cannot retrieve your account information, email support@zendesk.com.

\",\"txt.email.password_expiring.subject\":\"\\\"{{account_name}}\\\" password expiring\",\"txt.email.closed_ticket.title\":\"Update on closed request failed: {{mail_subject}}\",\"txt.email.closed_ticket.message\":\"You tried to update a request that has been closed. Please submit a new request at http://support.twitter.com/forms.\\n\\nYou can also visit our help center at http://support.twitter.com for self-help solutions to common problems. Thanks!\",\"txt.email.no_support.title\":\"Please find help at the Twitter support site\",\"txt.email.no_support.message\":\"Twitter is no longer accepting email at this address. If you need help using Twitter, visit http://help.twitter.com.\",\"txt.email.suspended_notification.title\":\"Your Zendesk \\\"{{account_name}}\\\" has {{suspended_tickets_count}} new suspended ticket(s)\",\"txt.email.suspended_notification.message\":\"

There are {{suspended_tickets_count}} new suspended ticket(s).

\\n

This is a notice to inform you that there are new suspended tickets in your Zendesk account.

\\n

Since last check, about {{suspended_tickets_count}} suspended tickets have been created.

\\n

The list below is an excerpt of recent suspended tickets:

\\n{{suspended_tickets_list}}\\n

Note: Admins can change how often you receive these notifications.

\\n

{{suspended_tickets_url}} Show me our suspended tickets

\\n\",\"txt.email.credit_card_expiry.title\":\"Credit card set to expire for your Zendesk account\",\"txt.email.credit_card_expiry.message\":\"The credit card you use for your Zendesk account expires on {{date_credit_card_expiration}}.\\n\\nPlease provide new credit card information: {{payments_url}}\\n\\nIf you have questions, email support@zendesk.com.\",\"txt.email.voice_account_suspension_notification.title\":\"Zendesk Voice account suspended\",\"txt.email.voice_account_suspension_notification.message\":\"

We are unable to charge the credit card on file.

\\n

Your account is currently still active, but Zendesk Voice has temporarily been disabled in your account.\\nYour {{account_name}} account owner: {{account_owner}}, can resolve this issue by resubmitting your credit\\ncard info to Zendesk.

\\n

Please visit {{payments_url}} to update your credit card information.

\\n

Please refer to this support article on typical\\nreasons for transaction failures and authorization errors.

\\n

Continued failure to charge the credit card on file will ultimately lead to account suspension.

\\n\",\"txt.email.dunning_warning.title\":\"Payment problem with your Zendesk account\",\"txt.email.dunning_warning.message\":\"

We have been unable to charge your credit card for the past {{count_of_days}} days.

\\n

Payment is due in the amount of {{payment_amount}}.

\\n

Your account owner {{user_name}} can resolve this issue by updating credit card information at {{payments_url}}.

\\n

Please refer to this article for typical reasons for transaction\\nfailures and authorization errors.

If this problem is not resolved, we will have to suspend the account.

\\n\",\"txt.email.dunning_second_warning.title\":\"Payment problem - second warning\",\"txt.email.dunning_last_chance.title\":\"Payment problem - final warning\",\"txt.email.dunning_last_chance.message\":\"

We have been unable to charge your credit card for the past {{count_of_days}} days.

Payment is due in the amount of {{payment_amount}}

This is your FINAL notice to correct or update the credit card we have on file. Your Zendesk account will be suspended unless your credit card information is updated immediately.

Please visit {{payments_url}} to update your information.

\",\"txt.email.dunning_suspension.title\":\"Zendesk account suspended\",\"txt.email.dunning_suspension.message\":\"

We have not been able to charge your credit card for the past {{count_of_days}} days.

Payment is due in the amount of {{payment_amount}}.

Your {{account_name}} account has been suspended until you resolve this issue.

Please visit {{payments_url}} to update your information and restore your account.

\",\"txt.email.trial_information.message\":\"


Call, Email, Visit:

During your 30-day trial, you’re eligible for Plus plan support from our own Zendesk customer advocate team, and we’d love to hear from you:

  • Call us: +1 415.418.7506
  • Visit our knowledge base & connect with other Zendesk customers at: http://support.zendesk.com
  • Email us: support@zendesk.com
  • Watch pre-recorded Zendesk webinars today at: http://www.zendesk.com/support/webinars
  • Check out our documentation here: https://support.zendesk.com/categories/12128-using-zendesk
  • Email us: support@zendesk.com

Your feedback makes a big difference. Thanks!


\",\"txt.email.amount_in_local_currency.message\":\"{{payment_amount}} {{currency_code}}. (Exact charge will be different based on the exchange rate on your payment date.)\",\"txt.email.receipt.title\":\"Zendesk receipt for {{payment_period}}\",\"txt.email.comment_formatting.plain_text.private\":\"{{author_name}}, {{date}} (private)\",\"txt.email.comment_formatting.plain_text.public\":\"{{author_name}}, {{date}}\",\"txt.email.comment_formatting.html_email.private\":\"{{author_name}}, {{date}} (private)\",\"txt.email.comment_formatting.html_email.public\":\"{{author_name}}, {{date}}\",\"txt.email.notification.message\":\"Ticket #{{ticket_id}}: {{ticket_title}}\",\"txt.email.organization_activity_notification.title.for_end_user\":\"{{account_name}} Update: {{ticket_title}}\",\"txt.email.organization_activity_notification.title.with_no_account_for_end_user\":\"Update: {{ticket_title}}\",\"txt.email.cc_notification.title.for_end_user\":\"{{account_name}} Update: {{ticket_title}} (ticket #{{ticket_id}})\",\"txt.email.cc_notification.title.with_no_account_for_end_user\":\"Update: {{ticket_title}} (ticket #{{ticket_id}})\",\"txt.email.cc_notification.title.for_agent\":\"{{account_name}} Update: {{ticket_title}} [{{ticket_id}}]\",\"txt.email.cc_notification.title.with_no_account_for_agent\":\"Update: {{ticket_title}} [{{ticket_id}}]\",\"txt.email.cc_notification.title.blank\":\"{{account_name}} Update: {{ticket_title}}\",\"txt.email.cc_notification.title.with_no_account_blank\":\"Update: {{ticket_title}}\",\"txt.email.rule_notification.title.for_end_user\":\"{{ticket_title}} (ticket #{{ticket_id}})\",\"txt.email.rule_notification.title.for_agent\":\"{{ticket_title}} [{{ticket_id}}]\",\"txt.email.rule_notification.agent_footer.title\":\"You are an agent. Add a comment by replying to this email or view ticket in Zendesk.\",\"txt.email.rule_notification.agent_footer.channel\":\"Channel\",\"txt.email.rule_notification.agent_footer.ticket_id\":\"Ticket #\",\"txt.email.rule_notification.private_note\":\"Private note\",\"txt.email.import_job.bad_format.message\":\"Malformed CSV input.\\n\\nRead more about the required format of the file in: https://support.zendesk.com/entries/20065732-bulk-importing-users-and-organizations. The error was:\\n\\n {{error_message}}\",\"txt.email.import_job.bad_format.title\":\"Malformed CSV input ({{error_message}})\",\"txt.email.import_job.data_not_ready.message\":\"For some reason the data to import was not ready in our servers. Try again.\\n\\nWe've been notified about this and will solve the problem if there's a bug. If the error persists, please contact our support team. The error was:\\n\\n {{error_message}}\",\"txt.email.import_job.missing_fields.title\":\"Missing mandatory fields\",\"txt.email.import_job.missing_fields.message\":\"Missing mandatory field in header: {{field_name}}.\\n\\nRead more about the required format of the file in: https://support.zendesk.com/entries/20065732-bulk-importing-users-and-organizations\",\"txt.email.import_job.all_rows_processed.title\":\"All rows have been processed\",\"txt.email.import_job.import_success.message\":\"A CSV file has been generated with the result of the import and can be downloaded from the following location:\\n\\n{{data_url}}\\n\\nThe download link is available for three days.\",\"txt.email.import_job.import_error.message\":\"Failed to process row. Import aborted.\\n\\n Records before the failed row have been processed. The failed row has this information:\\n\\n{{row_data}}\\n\\nWe've been notified about this. Please contact our support team for more information about the error below:\\n\\n#{{error_message}}\",\"txt.email.organization_import_job.import_error.title\":\"Organization import error\",\"txt.email.organization_import_job.import_success.title\":\"Your organization import is ready\",\"txt.email.user_import_job.import_error.title\":\"User import error\",\"txt.email.user_import_job.import_success.title\":\"Your user import is ready\",\"txt.email.users_mailer.admin_password_reset.this_email_has_been_Sent_because_someone_reset_your_password\":\"This email has been sent to you because someone has reset the password on your Zendesk.\",\"txt.email.users_mailer.admin_password_reset.visit_the_following_url_to_set_new_password\":\"Visit the following URL to set a new password:\",\"txt.email.users_mailer.admin_password_reset.subject\":\"{{account_name}} password reset\",\"txt.email.accounts_mailer.welcome_account_owner.subject_of_email\":\"Verify your email address\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_1\":\"Hi {{owner_name}},\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_2\":\"Thank you for signing up with Zendesk.\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_3\":\"To complete the setup, verify your email address and create a password.\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_4\":\"After you're verified, you can sign in to your Zendesk at {{link}}. Please bookmark this URL now.\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_5\":\"If you have questions, email support@zendesk.com.\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_6\":\"Your Zendesk team\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_2\":\"Thank you for signing up for Zendesk.\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_3\":\"Please click here to verify your account.\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_3_without_click_here\":\"To complete the setup verify your email address and create a password.\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_4\":\"If you have questions, email support@zendesk.com.\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_5\":\"Your Team at Zendesk,\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_6\":\"Jennifer Hansen, Customer Advocate\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_7\":\"(e) support@zendesk.com\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_8\":\"(p) +1 415.418.7506 | San Francisco, CA\",\"txt.email.introductory_ticket_mailer.mail.email_body_1\":\"Hello and welcome to your Zendesk trial!\",\"txt.email.introductory_ticket_mailer.mail.email_body_2\":\"This is a Zendesk ticket, which automatically created an email notification to you when it was submitted. There's a lot we want to show you about how Zendesk works, but first we just wanted to introduce ourselves and say thanks for trying our product.\",\"txt.email.introductory_ticket_mailer.mail.email_body_3\":\"If you need any help during your trial, contact the Zendesk support team at support@zendesk.com. We also have a Getting Started and User Guide, as well as a community of active users who can help on the Zendesk forums: https://support.zendesk.com/\",\"txt.email.introductory_ticket_mailer.mail.email_body_4\":\"And here's a link to the Getting Started Guide: https://support.zendesk.com/categories/12128-using-zendesk\",\"txt.email.introductory_ticket_mailer.mail.email_body_5\":\"If you haven't already, you'll definitely want to take a look at the Start page inside your Zendesk: {{account_url}}/getting_started. Not only does it have some helpful information, it will also let you try out some core Zendesk features.\",\"txt.email.introductory_ticket_mailer.mail.email_body_6\":\"That's enough for now! We hope you love your Zendesk.\",\"txt.email.introductory_ticket_mailer.mail.email_body_7\":\"- Your Zendesk team\",\"txt.email.introductory_ticket_mailer.mail.subject\":\"Welcome to Zendesk\",\"txt.email.cms.export_job.email.subject\":\"Your Dynamic Content export for {{subdomain}}@Zendesk\",\"txt.email.voice.export_job.email.subject\":\"Your Call History export for {{subdomain}}@Zendesk\",\"txt.email.subscription_renew_mailer.subscription_renew.email_subject\":\"Your Zendesk renewal notification\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_1\":\"Your Zendesk renewal notification\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_2\":\"Dear {{owner_name}},\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_3\":\"Your Zendesk subscription for {{number_of_agents}} agents on the {{subscription_plan_name}} plan is scheduled for renewal on {{renew_date}}.\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_4\":\"If you want to continue with this plan you do not need to do anything. We will charge the credit card we have on file ending in {{last_for_numbers_of_credit_card}} for a total of {{total}} {{currency_code}} (Exact charge will be different based on the exchange rate on {{renew_date}}.)\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_5\":\"If you would like to continue with this plan you do not need to do anything. We will charge the credit card we have on file ending in {{last_for_numbers_of_credit_card}} for a total of {{total}} {{currency_code}}.\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_6\":\"This charge will extend your service for another {{amount}} days.\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_7\":\"If you want to make changes to your service levels (including cancelling service) do so before {{renew_date}} by clicking here or by visiting the Subscription tab of your Account page in Zendesk.\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_8\":\"Thanks so much for being a part of the Zendesk community. We love our customers!\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_9\":\"Love your Zendesk\",\"txt.email.boost_mailer.boost_expiry.email_subject_1\":\"Your Zendesk free upgrade expires in 24 hours\",\"txt.email.boost_mailer.boost_expiry.email_subject_2\":\"Your Zendesk free upgrade expires in {{days}} days\",\"txt.email.boost_mailer.boost_expiry.email_body_1\":\"Hi {{name}},\",\"txt.email.boost_mailer.boost_expiry.email_body_2\":\"Your Zendesk {{plan_name}} plan free upgrade expires in 24 hours.\",\"txt.email.boost_mailer.boost_expiry.email_body_3\":\"Your Zendesk {{plan_name}} plan free upgrade expires in {{days}} days.\",\"txt.email.boost_mailer.boost_expiry.email_body_4\":\"Before we disable these advanced features, we want to remind you that you can keep them by upgrading your account.\",\"txt.email.boost_mailer.boost_expiry.email_body_5\":\"Visit your Zendesk at {{url}} to upgrade.\",\"txt.email.boost_mailer.boost_expiry.email_body_6\":\"Call us: +1 415.418.7506\",\"txt.email.boost_mailer.boost_expiry.email_body_7\":\"Email us: support@zendesk.com\",\"txt.email.boost_mailer.boost_expiry.email_body_8\":\"You can always contact us at support@zendesk.com.\",\"txt.email.boost_mailer.boost_expiry.email_body_9\":\"Yes, I'd like to upgrade\",\"txt.email.boost_mailer.boost_expiry.email_body_10\":\"Your advanced feature access is about to be revoked\",\"txt.email.mailers.application_mailer.copyright\":\"Copyright © Zendesk\",\"txt.email.mailers.application_mailer.footer_link\":\"Visit our resource page for articles & best practice tips designed to improve your Zendesk\",\"txt.email.models.jobs.xml_export_job.your_export_has_been_generated\":\"Your export has been generated and can be downloaded from the following location:\",\"txt.email.models.user_identities.welcome_agent_mailer.google_verify.body_1\":\"You can use your Google username and password to log in right away and get started. (Don't worry, we'll help you get up and running.)\",\"txt.email.models.user_identities.welcome_agent_mailer.google_verify.body_2\":\"To access Zendesk, follow this link:\",\"txt.email.security_policy.expiring_password_warning.hello_user_name\":\"Hello {{user_name}},\",\"txt.email.security_policy.expiring_password_warning.set_to_expire_today\":\"Your current password is set to expire today. Please login to our support site as soon as possible to change your password. Once you've logged in, password changes can be made by accessing your user profile and then clicking on the change password link. {{account_url}}\",\"txt.email.security_policy.expiring_password_warning.set_to_expire_in_days.one\":\"Your current password is set to expire in 1 day. Please login to our support site as soon as possible to change your password. Once you've logged in, password changes can be made by accessing your user profile and then clicking on the change password link. {{account_url}}\",\"txt.email.security_policy.expiring_password_warning.set_to_expire_in_days.other\":\"Your current password is set to expire in {{count}} days. Please login to our support site as soon as possible to change your password. Once you've logged in, password changes can be made by accessing your user profile and then clicking on the change password link. {{account_url}}\",\"txt.email.security_policy.expiring_password_warning.thank_you\":\"Thank you!\",\"txt.email.security_policy_email.high_security_email.subject\":\"High security policy warning\",\"txt.email.security_policy_email.high_security_email.body_1\":\"Dear {{owner_name}},\",\"txt.email.security_policy_email.high_security_email.body_2\":\"Your account's password security level is currently set to High. At this level, passwords for all admins, agents, and end-users expire every 90 days. Your account is 60 days into this cycle.\",\"txt.email.security_policy_email.high_security_email.body_3\":\"You have the option to downgrade the security level on your account. Login to Zendesk and navigate to the Security menu under Settings, or click {{account_url}}/settings/security#password_policy.\",\"txt.email.security_policy_email.high_security_email.body_4\":\"Love your Zendesk,\",\"txt.email.security_policy_email.high_security_email.body_5\":\"Zendesk Support\",\"txt.email.controllers.getting_started_controllers.agent_invitation_text.subject\":\"{{current_user_name}} has invited you to try Zendesk\",\"txt.email.controllers.getting_started_controllers.agent_invitation_text.has_just_created_an_account_for_you\":\"{{current_user_name}} has just created an account for you in Zendesk - a customer support platform. The next thing you need to do is choose a password; after that we will log you in right away and you can get started. (Don’t worry, we’ll help you get up and running.)\",\"txt.email.controllers.getting_started_controllers.agent_invitation_text.to_choose_a_password_follow_this\":\"To choose a password, follow this link:\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.subject\":\"{{user_name}}, here is the test ticket you requested\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_1\":\"Hello! This is a Zendesk ticket. We are going to go through the basic support ticket operation in Zendesk.\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_2\":\"If you're reading this message in your email, click the ticket number link that immediately follows the line 'You have been assigned to this ticket'.\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_3\":\"If you are in your Zendesk reading this, you will see the ticket number, the customer who sent this ticket in, and drop down menus that allow you to set things like status and priority. You'll also notice a blank text box above this comment. That is for you to respond. Let's do that:\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_4\":\"1. Write: \\\"Thanks for this information, please tell me more.\\\"\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_5\":\"2. Using the Submit button (lower right corner), select Submit as Pending.\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_6\":\"3. Click the Submit button in the lower right.\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_7\":\"If you follow these instructions, you'll get an email response back from us shortly. You can also always see ticket updates by going back into your unsolved ticket view (click view in the top menu bar).\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_1\":\"All right!\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_2\":\"As a reminder: This is a Zendesk ticket. We are going to go through the basic support ticket operation in Zendesk.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_3\":\"If you're reading this message in your email, click the ticket number link that immediately follows the line 'You have been assigned to this ticket'.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_4\":\"When you clicked Submit, an email was generated and sent to your customer. When they reply to that email, it will automatically update here in the ticket like this.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_5\":\"One thing to point out is that the Status field now says \\\"open\\\". This automatically changed when the customer (in this case, me!) responded. When a ticket is pending it means that you are waiting for more information and so you don't need to be thinking about it right now. Open tickets are the ones that require your attention. Because the customer responded, the ticket needs your attention again, so it's automatically 'opened'.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_6\":\"Now let's solve the ticket:\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_7\":\"1. Using the Submit button (lower right corner), select Submit as Solved.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_8\":\"2. Write something like \\\"Hope this resolves your issue. Please let me know if you need anything else.\\\"\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_7_lotus\":\"2. Using the Submit button (lower right corner), select Submit as Solved.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_8_lotus\":\"1. Write something like \\\"Hope this resolves your issue. Please let me know if you need anything else.\\\"\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_9\":\"Click Submit again.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_1\":\"But wait! What if your customer has another question about an issue after you solve it? If they respond to the email within a certain amount of time telling them the ticket is solved, they can re-open it... just like I am doing here. Notice what the status field says now.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_2\":\"There is nothing different about the ticket - you can respond to their follow-up question and solve it again.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_3\":\"And you don't need to add a comment every time. Sometimes a customer will write back just to say thanks. You can simply change the status field to solved again and click Submit.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_4\":\"If you want to learn more about organizing your tickets as they come in, read Lesson 4 in the Zendesk Getting Started Guide ({{language_link}})\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_5\":\"And if you haven't yet completed all the Getting Started tasks, you can get back to your start page by clicking the Start tab in the top nav bar.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_6\":\"Now go help your customers! And if you have any questions, don't hesitate to get in touch with us at support@zendesk.com.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_7\":\"If you haven't already: solve this ticket. I won't re-open it. Promise.\",\"txt.email.remote_authentication_activated.subject\":\"Remote authentication activated\",\"txt.email.remote_authentication_activated.remote_has_been_activated\":\"Remote authentication has been activated in your Zendesk account\",\"txt.email.remote_authentication_activated.remember_you_can_always_go_to\":\"Remember that you can always go to {{account_url}}/access/normal to use the regular login if you lock yourself out of Zendesk.\",\"txt.apps.where_are_apps\":\"Apps (formerly known as \\\"Widgets\\\") are not ready yet, but you can click the button for a sneak preview.\",\"txt.apps.magento.app.description\":\"Displays customer and order details from Magento.\",\"txt.apps.magento.app.parameters.url\":\"Store URL\",\"txt.apps.magento.app.parameters.access_token\":\"Access token\",\"txt.apps.magento.app.parameters.order_id_field_id\":\"Order Number Field ID\",\"txt.apps.magento.app.profile.customer_since\":\"Customer since\",\"txt.apps.magento.app.profile.addresses\":\"Addresses\",\"txt.apps.magento.app.profile.billing\":\"Billing\",\"txt.apps.magento.app.profile.shipping\":\"Shipping\",\"txt.apps.magento.app.profile.order\":\"Order\",\"txt.apps.magento.app.profile.guest\":\"Guest\",\"txt.apps.magento.app.global.error.title\":\"An error occurred\",\"txt.apps.magento.app.global.error.message\":\"Please try the previous action again.\",\"txt.apps.magento.app.global.error.data\":\"Ticket data could not be read.\",\"txt.apps.magento.app.global.loading\":\"Waiting for ticket data to load...\",\"txt.apps.magento.app.global.requesting\":\"Requesting customer data from Magento...\",\"txt.apps.magento.app.orders.id\":\"RECENT ORDERS\",\"txt.apps.magento.app.orders.status\":\"STATUS\",\"txt.apps.magento.app.order.details\":\"Order details for\",\"txt.apps.magento.app.order.status\":\"Status\",\"txt.apps.magento.app.order.currency\":\"Currency\",\"txt.apps.magento.app.order.items\":\"Items\",\"txt.apps.magento.app.order.created\":\"Created\",\"txt.apps.magento.app.order.updated\":\"Updated\",\"txt.apps.magento.app.order.store\":\"Store\",\"txt.apps.magento.app.order.total\":\"Total\",\"txt.apps.admin.layouts.zendesk_app_market\":\"Zendesk App Market\",\"txt.apps.admin.layouts.documentation\":\"Documentation\",\"txt.apps.admin.layouts.market\":\"Market\",\"txt.apps.admin.layouts.my_installations\":\"My Installations\",\"txt.apps.admin.common.ie_warning.header\":\"Warning\",\"txt.apps.admin.common.ie_warning.text\":\"We're still working on support for managing apps in Internet Explorer. In the meantime, please use Chrome, Firefox, or Safari.\",\"txt.apps.admin.apps.owned.zero_data\":\"You haven't created any apps yet. %{docs_link} or %{create_link}\",\"txt.apps.admin.apps.owned.docs_link_text\":\"Learn more\",\"txt.apps.admin.apps.owned.title\":\"Your Listings\",\"txt.apps.admin.apps.owned.new_app_link_text\":\"Create a new app\",\"txt.apps.admin.apps.owned.options\":\"Options\",\"txt.apps.admin.apps.owned.private\":\"Private\",\"txt.apps.admin.apps.owned.download\":\"Download\",\"txt.apps.admin.apps.owned.edit2\":\"Edit\",\"txt.apps.admin.apps.owned.edit_details\":\"Details\",\"txt.apps.admin.apps.owned.remove\":\"Remove\",\"txt.apps.admin.apps.owned.confirm_remove\":\"Are you sure you want to remove the app?\",\"txt.apps.admin.apps.development_coming_soon.title\":\"Coming Soon:\",\"txt.apps.admin.apps.development_coming_soon.subtitle\":\"Create Your Own Apps\",\"txt.apps.admin.apps.development_coming_soon.text\":\"Private apps are apps that only your account can see. They help integrate Zendesk with your existing infrastructure by communicating with any outside API, grabbing data objects from Zendesk, or constructing interface elements and populating them with external data.\",\"txt.apps.admin.apps.new.header\":\"Developer Center\",\"txt.apps.admin.apps.new.about.header\":\"About App Creation\",\"txt.apps.admin.apps.new.about.text\":\"This is where you develop new Apps. %{learn_more_link}.\",\"txt.apps.admin.apps.new.about.learn_more_link_text\":\"Learn more\",\"txt.apps.admin.apps.new.form.header\":\"Create New App\",\"txt.apps.admin.apps.new.name_label\":\"Name\",\"txt.apps.admin.apps.new.upload.file_label\":\"Your App File\",\"txt.apps.admin.apps.new.upload.file_type_help\":\"Only a .zip file is valid, at a max size of 2 MB.\",\"txt.apps.admin.apps.new.upload.submit\":\"Upload .zip\",\"txt.apps.admin.apps.new.status.uploading\":\"Uploading…\",\"txt.apps.admin.apps.new.status.queued\":\"Queued…\",\"txt.apps.admin.apps.new.status.working/verify\":\"Verifying…\",\"txt.apps.admin.apps.new.status.working/prepare\":\"Preparing…\",\"txt.apps.admin.apps.new.status.working/create_translations\":\"Creating translations…\",\"txt.apps.admin.apps.new.status.working/create_assets\":\"Creating assets…\",\"txt.apps.admin.apps.new.status.working/create_sources\":\"Creating sources…\",\"txt.apps.admin.apps.new.status.working/cleanup\":\"Cleaning up…\",\"txt.apps.admin.apps.new.status.failed\":\"Failed…\",\"txt.apps.admin.apps.new.status.completed\":\"Completed…\",\"txt.apps.admin.apps.new.error.header\":\"Upload Error\",\"txt.apps.admin.apps.new.error.text\":\"There was an error uploading your app. Please try again.\",\"txt.apps.admin.apps.edit.form.header\":\"Upload a new version of your App\",\"txt.apps.admin.apps.form.name_help\":\"This is seen when you list your app. Please follow the %{guidelines_link}.\",\"txt.apps.admin.apps.form.name_help_link\":\"naming guidelines\",\"txt.apps.admin.apps.form.short_description_help\":\"Short descriptions appear on high-level app listings.\",\"txt.apps.admin.apps.form.cancel\":\"Cancel\",\"txt.apps.admin.apps.form.submit\":\"Save\",\"txt.apps.admin.apps.form.file.choose\":\"Choose File\",\"txt.apps.admin.apps.form.file.uploading\":\"Uploading...\",\"txt.apps.admin.apps.form.file.change\":\"Change\",\"txt.apps.admin.apps.form.icon.change_prompt\":\"Want to replace this icon?\",\"txt.apps.admin.apps.form.icon.help\":\"128 x 128 pixel icon for your app. You must follow the %{link}.\",\"txt.apps.admin.apps.form.icon.help_link\":\"guidelines for app icons\",\"txt.apps.admin.apps.index.install\":\"Install\",\"txt.apps.admin.apps.index.installed\":\"Installed\",\"txt.apps.admin.apps.index.install_another\":\"Install Another\",\"txt.apps.admin.apps.index.learn_more\":\"Learn More\",\"txt.apps.admin.apps.index.needs_admin\":\"Ask your Zendesk administrator to add this application.\",\"txt.apps.admin.apps.index.please_sign_in\":\"Sign in to your Zendesk to manage your applications.\",\"txt.apps.admin.apps.index.available\":\"Available Apps\",\"txt.apps.admin.apps.index.carousel.coming_soon.title\":\"Introducing Zendesk Apps\",\"txt.apps.admin.apps.index.carousel.coming_soon.detail\":\"We'll add more apps over time, and you'll be able to add your own! Learn more.\",\"txt.apps.admin.details.form.header\":\"%{app_name} - Details\",\"txt.apps.admin.details.form.screenshots_prompt\":\"Drag and drop screenshots here\",\"txt.apps.admin.details.form.long_description_help\":\"Long descriptions appear on app pages. Markdown is encouraged.\",\"txt.apps.admin.details.form.installation_instructions_help\":\"Assume users have little technical knowledge and that they might not have used your software before. Markdown is encouraged.\",\"txt.apps.admin.details.form.tile.prompt\":\"Drag and drop a promotional tile here\",\"txt.apps.admin.details.form.tile.choose\":\"Choose File\",\"txt.apps.admin.details.form.tile.uploading\":\"Uploading\",\"txt.apps.admin.details.form.tile.help\":\"320 x 320 pixel tile icon for your app. You must follow the %{link}.\",\"txt.apps.admin.details.form.tile.help_link\":\"guidelines for app icons\",\"txt.apps.admin.installations.form.title_label\":\"Title\",\"txt.apps.admin.installations.form.install\":\"Install\",\"txt.apps.admin.installations.form.update\":\"Update\",\"txt.apps.admin.installations.form.cancel\":\"Cancel\",\"txt.apps.admin.installations.index.change_settings\":\"Change Settings\",\"txt.apps.admin.installations.index.enabled\":\"Enabled\",\"txt.apps.admin.installations.index.installed\":\"Your Installed Apps\",\"txt.apps.admin.installations.index.options\":\"Options\",\"txt.apps.admin.installations.index.remove\":\"Remove\",\"txt.apps.admin.installations.index.required\":\"Required\",\"txt.apps.admin.installations.index.view_in_market\":\"View in Market\",\"txt.apps.admin.installations.index.no_apps_html\":\"You have no apps installed. %{browse_apps}.\",\"txt.apps.admin.installations.index.no_apps_link\":\"Browse apps to install\",\"txt.apps.admin.info.apps.destroy_success\":\"Deleted app %{name}\",\"txt.apps.admin.info.apps.destroy_fail\":\"Failed to delete app %{name}\",\"txt.apps.admin.info.details.update_success\":\"Updated details for app %{name}\",\"txt.apps.admin.info.details.update_fail\":\"Failed to update details for app %{name}\",\"txt.apps.admin.info.installations.created\":\"Created %{name}\",\"txt.apps.admin.info.installations.updated\":\"Updated %{name}\",\"txt.apps.admin.info.installations.deleted\":\"Deleted %{name}\",\"txt.apps.admin.error.apps.no_app\":\"No such app: #%{id}\",\"txt.apps.admin.error.apps.no_upload\":\"No app bundle provided.\",\"txt.apps.admin.error.apps.no_icon_upload\":\"No app icon provided.\",\"txt.apps.admin.error.api.not_yet_implemented\":\"Not yet implemented.\",\"txt.apps.admin.error.api.require_admin\":\"Only Zendesk administrators can perform this function.\",\"txt.apps.admin.error.api.require_agent\":\"Only Zendesk agents can perform this function.\",\"txt.apps.admin.error.installations.no_app\":\"No such app: #%{id}\",\"txt.apps.admin.error.installations.no_installation\":\"No such installation: #%{id}\",\"txt.apps.admin.error.app_build.unknown\":\"Unknown error.\",\"txt.apps.admin.error.app_build.jshint.one\":\"JSHint error in %{file}: %{errors}\",\"txt.apps.admin.error.app_build.jshint.other\":\"JSHint errors in %{file}: %{errors}\",\"txt.apps.admin.error.app_build.manifest_not_json\":\"manifest is not proper JSON. %{errors}\",\"txt.apps.admin.error.app_build.missing_manifest\":\"Could not find manifest.json\",\"txt.apps.admin.error.app_build.manifest_keys.missing.one\":\"Missing required field in manifest: %{missing_keys}\",\"txt.apps.admin.error.app_build.manifest_keys.missing.other\":\"Missing required fields in manifest: %{missing_keys}\",\"txt.apps.admin.error.app_build.missing_source\":\"Could not find app.js\",\"txt.apps.admin.error.app_build.style_in_template\":\" tag in %{template}. Use an app.css file instead.\",\"txt.apps.admin.error.app_build.invalid_default_locale\":\"%{defaultLocale} is not a valid default locale. Only two- and three-letter ISO 639 language codes are allowed.\",\"txt.apps.admin.error.app_build.translation.invalid_locale\":\"%{file} is not a valid locale. Only two- and three-letter ISO 639 language codes are allowed.\",\"txt.apps.admin.error.app_build.translation.not_json\":\"%{file} is not valid JSON. %{errors}\",\"txt.apps.admin.error.app_build.translation.not_json_object\":\"%{file} is not a JSON object.\",\"txt.apps.admin.app_builder.phases.all.begin\":\"Begin build at %{ts}\",\"txt.apps.admin.app_builder.phases.all.end\":\"Build completed at %{ts}\",\"txt.apps.admin.app_builder.phases.verify.begin\":\"Verifying upload at %{ts}\",\"txt.apps.admin.app_builder.phases.verify.end\":\"Verified at %{ts}\",\"txt.apps.admin.app_builder.phases.prepare.begin\":\"Preparing build at %{ts}\",\"txt.apps.admin.app_builder.phases.prepare.end\":\"Prepared build at %{ts}\",\"txt.apps.admin.app_builder.phases.create_translations.begin\":\"Creating translations at %{ts}\",\"txt.apps.admin.app_builder.phases.create_translations.end\":\"Created translations at %{ts}\",\"txt.apps.admin.app_builder.phases.create_assets.begin\":\"Creating assets at %{ts}\",\"txt.apps.admin.app_builder.phases.create_assets.end\":\"Created assets at %{ts}\",\"txt.apps.admin.app_builder.phases.create_sources.begin\":\"Creating sources at %{ts}\",\"txt.apps.admin.app_builder.phases.create_sources.end\":\"Created sources at %{ts}\",\"txt.apps.admin.app_builder.phases.cleanup.begin\":\"Cleaning up at %{ts}\",\"txt.apps.admin.app_builder.phases.cleanup.end\":\"Cleaned up at %{ts}\",\"txt.apps.admin.version.deprecated\":\"Deprecated\",\"txt.apps.admin.version.obsolete\":\"Obsolete\",\"txt.apps.browse.apps.show.description\":\"Description\",\"txt.apps.browse.apps.show.installation_instructions\":\"Instructions\",\"txt.apps.error.javascript_exception\":\"There were JavaScript errors in this app\",\"txt.apps.categories.name.analytics\":\"Analytics\",\"txt.apps.categories.name.authentication\":\"Authentication\",\"txt.apps.categories.name.chat\":\"Chat\",\"txt.apps.categories.name.communication\":\"Communication\",\"txt.apps.categories.name.crm\":\"CRM\",\"txt.apps.categories.name.ecommerce\":\"E-commerce\",\"txt.apps.categories.name.email_marketing\":\"Email Marketing\",\"txt.apps.categories.name.integration_platforms\":\"Integration Platforms\",\"txt.apps.categories.name.it_management\":\"IT Management\",\"txt.apps.categories.name.productivity_tools\":\"Productivity Tools\",\"txt.apps.categories.name.project_management\":\"Project Management\",\"txt.apps.categories.name.social_media\":\"Social Media\",\"txt.apps.categories.name.surveys_and_feedback\":\"Surveys and Feedback\",\"txt.apps.categories.name.web_content\":\"Web Content\",\"txt.admin.title.manage\":\"Manage\",\"txt.admin.menu.title.apps_upper\":\"APPS\",\"txt.admin.menu.title.manage_upper\":\"MANAGE\",\"txt.admin.menu.title.channels_upper\":\"CHANNELS\",\"txt.admin.menu.title.businessrules_upper\":\"BUSINESS RULES\",\"txt.admin.menu.title.settings_upper\":\"SETTINGS\",\"txt.admin.menu.item.app_listing\":\"Browse\",\"txt.admin.menu.item.app_manage\":\"Installed\",\"txt.admin.menu.item.devcenter\":\"Create\",\"txt.admin.menu.item.people\":\"People\",\"txt.admin.menu.item.views\":\"Views\",\"txt.admin.menu.item.macros\":\"Macros\",\"txt.admin.menu.item.reporting\":\"Reports\",\"txt.admin.menu.item.tags\":\"Tags\",\"txt.admin.menu.item.ticketfields\":\"Ticket Fields\",\"txt.admin.menu.item.dynamiccontent\":\"Dynamic Content\",\"txt.admin.menu.item.triggers\":\"Triggers\",\"txt.admin.menu.item.automations\":\"Automations\",\"txt.admin.menu.item.slas\":\"Service Level Agreements\",\"txt.admin.menu.item.account\":\"Account\",\"txt.admin.menu.item.subscription\":\"Subscription\",\"txt.admin.menu.item.security\":\"Security\",\"txt.admin.menu.item.channels\":\"Channels\",\"txt.admin.menu.item.tickets\":\"Tickets\",\"txt.admin.menu.item.agents\":\"Agents\",\"txt.admin.menu.item.customers\":\"Customers\",\"txt.admin.menu.item.surveys\":\"Surveys\",\"txt.admin.menu.item.benchmarking\":\"Benchmarking\",\"txt.admin.menu.item.extensions\":\"Extensions\",\"txt.admin.menu.item.ticket_forms\":\"Ticket Forms\",\"txt.admin.switch_to_classic.title\":\"Switching back to the Classic Zendesk\",\"txt.admin.switch_to_classic.description1\":\"Selecting this option will make Zendesk Classic the default for all of your agents.\",\"txt.admin.switch_to_classic.description2\":\"Remember, you can always switch to the new Zendesk from this page:\",\"txt.admin.switch_to_classic.switchURL\":\"http://{{subdomain}}.zendesk.com/switch\",\"txt.admin.switch_to_classic.row_label\":\"Switch to Classic\",\"txt.admin.switch_to_classic.note1\":\"When you're ready, use this button to make the change.\",\"txt.admin.switch_to_classic.note2\":\"This will return you to the old interface.\",\"txt.admin.switch_to_classic.button_label\":\"Switch\",\"txt.admin.javascripts.users_show.user_suspended_banner\":\"This user has been suspended\",\"txt.admin.subscription.successfully_updated\":\"Your subscription has been updated.\",\"txt.admin.subscription.submit.update\":\"Update\",\"txt.admin.subscription.submit.continue\":\"Continue\",\"txt.admin.subscription.confirmation.plan_summary.current\":\"Current Subscription\",\"txt.admin.subscription.confirmation.plan_summary.new\":\"New Subscription\",\"txt.admin.subscription.confirmation.cancel\":\"Cancel\",\"txt.admin.subscription.confirmation.confirm\":\"Confirm\",\"txt.admin.subscription.confirmation.updating\":\"Updating…\",\"txt.admin.subscription.confirmation.downgrade.header\":\"Warning...\",\"txt.admin.subscription.confirmation.downgrade.max_agents\":\"Please note: The maximum number of agents you have chosen is {{maxAgentsReducedBy}} fewer than you have currently. Consequently, the most recently added agents will be downgraded to end-user status, and tickets assigned to these agents will be unassigned.\",\"txt.admin.subscription.confirmation.downgrade.plan.regular\":\"If you downgrade from Regular, you will lose the following features:
  • Domain mapping
  • Satisfaction ratings
  • Forum categories, questions and ideas
\",\"txt.admin.subscription.confirmation.downgrade.plan.plus\":\"If you downgrade from Plus, you will lose the following features:
  • Advanced reporting (Search, Forum and Advanced Analytics)
  • Multi-language and dynamic content
  • Business hours
\",\"txt.admin.subscription.confirmation.downgrade.plan.enterprise\":\"If you downgrade from Enterprise, you will lose the following features:
  • Unlimited Light Agents
  • Multi-branding
  • Custom Agent roles
\",\"txt.admin.subscription.confirmation.downgrade.plan.enterprise_light_agents\":\"Your new plan does not support Light Agents. They will be changed to end-users.\",\"txt.admin.subscription.confirmation.promo_code.lost\":\"Your coupon will be invalidated by these changes. Please contact support@zendesk.com about the possibility of extending your discount.\",\"txt.admin.subscription.confirmation.extras.header.title\":\"Extras (billed monthly)\",\"txt.admin.subscription.confirmation.extras.header.subtitle\":\"(billed monthly)\",\"txt.admin.subscription.confirmation.voice_options_description.None\":\"None\",\"txt.admin.subscription.confirmation.voice_options_description.ZendeskVoiceWithTranscription\":\"Zendesk Voice with Transcription\",\"txt.admin.subscription.confirmation.voice_options_description.ZendeskVoiceWithoutTranscription\":\"Zendesk Voice without Transcription\",\"txt.admin.subscription.agent_cost_summary.per_month_per_agent\":\"/month/agent\",\"txt.admin.subscription.agent_cost_summary.per_month_per_agent_with_annual_billing\":\"/month/agent with annual billing\",\"txt.admin.subscription.agent_cost_summary.per_year_for_number_of_agents\":\"/year for {{numberOfAgents}} agents\",\"txt.admin.views.settings.account._subscription_options_form.Price\":\"Price\",\"txt.admin.views.settings.account._subscription_options_form.Discount\":\"Discount\",\"txt.admin.views.settings.account._subscription_options_form.Promo\":\"Promo\",\"txt.admin.views.settings.account._subscription_options_form.Total\":\"Total\",\"txt.admin.views.settings.account._subscription_options_form.Billed\":\"Billed {{billingCycleName}}\",\"txt.admin.views.settings.account._subscription_options_form.extras.billed_monthly\":\"(billed monthly)\",\"txt.admin.views.settings.account._subscription_options_form.extras.Zendesk_Voice\":\"Zendesk Voice\",\"txt.admin.views.settings.account._subscription_options_form.extras.Phone_numbers\":\"Phone numbers\",\"txt.admin.views.settings.account._subscription_options_form.extras.Phone_numbers_cost_per_month\":\"from $1/month\",\"txt.admin.views.settings.account._subscription_options_form.extras.Calls\":\"Calls\",\"txt.admin.views.settings.account._subscription_options_form.extras.Calls_cost_per_minute\":\"from 1.6¢/min\",\"txt.admin.views.settings.account._subscription_options_form.extras.Transcribe_voicemails\":\"Transcribe voicemails\",\"txt.admin.views.settings.account._subscription_options_form.extras.Transcribe_voicemails_cost_per_minute\":\"5¢/min\",\"txt.admin.views.settings.account._subscription_options_form.extras.English_language_only\":\"English language only\",\"txt.admin.views.settings.account._subscription_options_form.Number_of_Agents\":\"Number of Agents\",\"txt.admin.views.settings.account._subscription_options_form.Bill_me\":\"Bill me\",\"txt.admin.views.settings.account._subscription_options_form.Promo_Code\":\"Promo Code\",\"txt.admin.views.settings.account._subscription_options_form.Extras_billed_monthly_with_html_tags\":\"Extras (billed monthly)\",\"txt.admin.views.settings.account._subscription_options_form.Zendesk_Voice\":\"Zendesk Voice\",\"txt.admin.views.settings.account._subscription_options_form.Phone_numbers\":\"Phone numbers\",\"txt.admin.views.settings.account._subscription_options_form.Calls\":\"Calls\",\"txt.admin.views.settings.account._subscription_options_form.Transcribe_voicemails\":\"Transcribe voicemails\",\"txt.admin.views.settings.account._subscription_options_form.English_language_only\":\"English language only\",\"txt.admin.views.settings.account._subscription_options_form.continue\":\"Continue\",\"txt.admin.views.settings.account._subscription_options_form.update_plan\":\"Update plan\",\"txt.admin.views.settings.account._subscription_options_form.from_one_month\":\"from $1/month\",\"txt.admin.views.settings.account._subscription_options_form.from_1_6\":\"from 1.6¢/min\",\"txt.admin.views.settings.account._subscription_options_form.five_cents_min\":\"5¢/min\",\"txt.admin.views.settings.account._address.Company_name\":\"Company name\",\"txt.admin.views.settings.account._address.The_official_name_of_your\":\"The name of your company.\",\"txt.admin.views.settings.account._address.VAT_number\":\"VAT number\",\"txt.admin.views.settings.account._address.As_you_would_like_it\":\"As you would like it to appear on invoices.\",\"txt.admin.views.settings.account._address.Street_address\":\"Street address\",\"txt.admin.views.settings.account._address.Zip_code\":\"Zip code\",\"txt.admin.views.settings.account._address.City\":\"City\",\"txt.admin.views.settings.account._address.State\":\"State\",\"txt.admin.views.settings.account._address.Province\":\"Province\",\"txt.admin.views.settings.account._address.Phone\":\"Phone\",\"txt.admin.views.settings.account._address.Country\":\"Country\",\"txt.admin.views.settings.account._address.Website\":\"Web site\",\"txt.admin.views.settings.account._address.Add_the_URL_for_your\":\"Add the URL for your company web site and we will link the logo in the page header of your Zendesk to the URL.\",\"txt.admin.views.settings.account._address.save_tab_button\":\"Save tab\",\"txt.admin.views.settings.account._benchmark.Learn_how_well_your_support\":\"Learn how well your support team performs compared to peers. All we need is a little information about your company.\",\"txt.admin.views.settings.account._benchmark.Learn_more\":\"Learn more.\",\"txt.admin.views.settings.account._benchmark.Your_industry\":\"Your industry\",\"txt.admin.views.settings.account._benchmark.Company_employee_count\":\"Company employee count\",\"txt.admin.views.settings.account._benchmark.Primary_support_segment\":\"Primary support segment\",\"txt.admin.views.settings.account._benchmark.Number_of_customers_served\":\"Customer count\",\"txt.admin.views.settings.account._benchmark.Your_support_structure\":\"Your support structure\",\"txt.admin.views.settings.account._benchmark.Number_of_agents\":\"Number of agents\",\"txt.admin.views.settings.account._benchmark.Number_of_teams\":\"Number of teams\",\"txt.admin.views.settings.account._benchmark.Please_Select\":\"Please Select\",\"txt.admin.views.settings.account._benchmark.save_tab_button\":\"Save tab\",\"txt.admin.views.settings.account._branding.Help_desk_name\":\"Your Zendesk account name\",\"txt.admin.views.settings.account._branding.Header_Logo\":\"Header logo\",\"txt.admin.views.settings.account._branding.Clicking_on_the_logo_will\":\"Clicking on the logo will take users to this URL.\",\"txt.admin.views.settings.account._branding.Favicon\":\"Favicon\",\"txt.admin.views.settings.account._branding.Page_Background\":\"Page background\",\"txt.admin.views.settings.account._branding.Sidebar\":\"Sidebar\",\"txt.admin.views.settings.account._branding.Click_to_select_color_or\":\"Click to select color or enter a hex value.\",\"txt.admin.views.settings.account._branding.Revert_to_default_colors\":\"Revert to default colors\",\"txt.admin.views.settings.account._branding.Use_this_setting_to_map\":\"Use this setting to map one of your own domain names to Zendesk (for example use {{support_url}}, instead of {{account_host_name}}). The domain name you enter here is also used in the email notifications sent from your Zendesk. Learn more.\",\"txt.admin.views.settings.account._branding.Important\":\"Important\",\"txt.admin.views.settings.account._branding.Once_you_enter_a_domain\":\"Once you enter a domain name here, it will be used immediately. You must create the proper CNAME DNS record before adding the domain. Your system administrator knows how to do this.\",\"txt.admin.views.settings.account._branding.Upgrade_now_to_enable_Host\":\"Upgrade now to enable Host Mapping\",\"txt.admin.views.settings.account._branding.Multi_branded_help_desk\":\"Multi-branded Zendesk\",\"txt.admin.views.settings.account._branding.Upgrading_to_the_Zendesk_Enterprise\":\"Upgrading to the Zendesk Enterprise plan allows you to manage support for multiple brands by linking separately branded Zendesk accounts to a central Zendesk.\",\"txt.admin.views.settings.account._branding.help_desk_name_description\":\"The name of your Zendesk. It appears on your Zendesk home page, in email notifications, and RSS feeds.\",\"txt.admin.views.settings.account._branding.help_desk_name_does_not_affect_url\":\"Your Zendesk name does not affect the URL of your Zendesk account, which is always {{account_url}}\",\"txt.admin.views.settings.account._branding.header_logo_no_logo_explanation\":\"This logo appears on the left side of the header of your Zendesk. The Zendesk logo is displayed unless you change it. Add a logo that will fit within 254px wide by 50px tall. The logo background should be transparent or match the header background color you choose.\",\"txt.admin.views.settings.account._branding.website_url_label\":\"Website URL\",\"txt.admin.views.settings.account._branding.favicon_description\":\"The favicon image appears in the Web browser address bar and in the mobile version of your Zendesk. For best results, make sure the favicon is of equal width and height.\",\"txt.admin.views.settings.account._branding.colors_label\":\"Colors\",\"txt.admin.views.settings.account._branding.page_header_label\":\"Page header\",\"txt.admin.views.settings.account._branding.host_mapping_label\":\"Host mapping\",\"txt.admin.views.settings.account._branding.what_host_mapping_is\":\"Host mapping is used to map one of your own domain names to Zendesk (for example use support.mybusiness.com instead of {{account_host_name}}).\",\"txt.admin.views.settings.account._branding.domain_will_be_use_in_emails\":\"The domain name you enter here is also used in the email notifications sent from your Zendesk.\",\"txt.admin.views.settings.account._branding.email_zendesk_for_free_trial\":\"Please email {{zendesk_email}} and request a free trial of the Zendesk Enterprise plan now.\",\"txt.admin.views.settings.account._branding.Upgrade_to_the_Enterprise_plan\":\"Upgrade to the Zendesk Enterprise plan now\",\"txt.admin.views.settings.account._branding.mobile_branding\":\"Mobile branding\",\"txt.admin.views.settings.account._branding.header_preview\":\"Header preview\",\"txt.admin.views.settings.account._branding.header_title\":\"Header title\",\"txt.admin.views.settings.account._branding.header_logo_explanation\":\"The uploaded header logo appears on the left side of the mobile header. Do not upload a logo larger than 114 x 114 pixels.\",\"txt.admin.views.settings.account._branding.enable_webportal_explanation\":\"To enable/disable the mobile site, go to the Web portal settings.\",\"txt.admin.views.settings.account._branding.save_tab_text\":\"Save tab\",\"txt.admin.views.settings.account._branding.hex_not_valid\":\"You have not entered a valid hex color\",\"txt.admin.views.settings.account._cancel_subscription.Need_to_cancel_your_account\":\"Need to cancel your account?\",\"txt.admin.views.settings.account._cancel_subscription.Ready_to_say_goodbye_Once\":\"Ready to say goodbye? Once your account is cancelled, you will no longer be able to use your Zendesk.\",\"txt.admin.views.settings.account._cancel_subscription.You_are_about_to_cancel\":\"You are about to cancel your account.\",\"txt.admin.views.settings.account._cancel_subscription.yes_cance_my_account\":\"Yes, cancel my account!\",\"txt.admin.views.settings.account._cancel_subscription.yes_i_am_sure_i_want_to_cancel\":\"» Yes, I am sure I want to cancel my account. WARNING: This deletes your Zendesk and destroys all your ticket, user, and forum data. THIS IS IRREVERSIBLE!\",\"txt.admin.views.settings.account._cancel_subscription.are_you_absolutely_sure\":\"Are you absolutely sure? There is no undo.\",\"txt.admin.views.settings.account._copy_invoices_to.Copy_invoices_to\":\"Copy invoices to\",\"txt.admin.views.settings.account._copy_invoices_to.All_invoices_will_be_CC\":\"All invoices will be CCed to these email addresses (separated with a space) when sent to the account owner.\",\"txt.admin.views.settings.account._credit_card_information.Credit_Card\":\"Credit Card\",\"txt.admin.views.settings.account._credit_card_information.Change_Credit_Card\":\"Change Credit Card\",\"txt.admin.views.settings.account._credit_card_information.Enter_a_credit_card_now\":\"Enter a credit card now\",\"txt.admin.views.settings.account._credit_card_information.card_on_file\":\"Card on file is {{card_number}} and expires {{month}}/{{year}}.\",\"txt.admin.views.settings.account._credit_card_information.no_credit_card_on_file\":\"We have no credit card on file for this account.\",\"txt.admin.views.settings.account._invoices.Account_Owner\":\"Account Owner\",\"txt.admin.views.settings.account._invoices.Only_administrators_can_be_account\":\"Only administrators can be account owners. By setting another administrator to owner, you lose your owner access to all subscription related pages.\",\"txt.admin.views.settings.account._invoices.save_tab_text\":\"Save tab\",\"txt.admin.views.settings.account._legacy_invoices.Invoices\":\"Invoices\",\"txt.admin.views.settings.account._legacy_invoices.No_paid_or_pending_payments\":\"No paid or pending payments have been registered for your account.\",\"txt.admin.views.settings.account._legacy_invoices.Period\":\"Period\",\"txt.admin.views.settings.account._legacy_invoices.Description\":\"Description\",\"txt.admin.views.settings.account._legacy_invoices.Status\":\"Status\",\"txt.admin.views.settings.account._localization.By_setting_the_time_of\":\"By selecting the time zone of your Zendesk account, you'll see timestamps relative to time zone of your own country or location.\",\"txt.admin.views.settings.account._localization.For_example_you_ll_see\":\"For example, you'll see when forum topics were posted, or when tickets were submitted relative to your own time zone.\",\"txt.admin.views.settings.account._localization.upgrade_to_plus_or_enterprise_now\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.settings.account._localization.to_allow_your_staff_and\":\"to allow your staff and customers to set their own time zone.\",\"txt.admin.views.settings.account._localization.upgrade_to_set_time_zone_integration\":\"{{upgrade_to}} {{to_allow_business_hours}}\",\"txt.admin.views.settings.account._localization.Time_Format\":\"Time format\",\"txt.admin.views.settings.account._localization.12_hour_clock\":\"12 hour clock (10:42 pm)\",\"txt.admin.views.settings.account._localization.24_hour_clock\":\"24 hour clock (22:42)\",\"txt.admin.views.settings.account._localization.Configures_how_time_is_rendered\":\"Select the 12 or 24-hour time format for your Zendesk.\",\"txt.admin.views.settings.account._localization.Business_Hours\":\"Business hours\",\"txt.admin.views.settings.account._localization.Enabled\":\"Enabled\",\"txt.admin.views.settings.account._localization.Enable_business_hours_to_adapt\":\"Enable business hours to use them as a condition in your business rules.\",\"txt.admin.views.settings.account._localization.Business_hours_are_defined_in\":\"Business hours are relative to the time zone you chose for your Zendesk.\",\"txt.admin.views.settings.account._localization.Learn_more\":\"Learn more\",\"txt.admin.views.settings.account._localization.Enter_your_support_business_hours\":\"Choose the days of the week and hours during the day that you provide support:\",\"txt.admin.views.settings.account._localization.mon_label\":\"Mon\",\"txt.admin.views.settings.account._localization.tue_label\":\"Tue\",\"txt.admin.views.settings.account._localization.wed_label\":\"Wed\",\"txt.admin.views.settings.account._localization.Thu_label\":\"Thu\",\"txt.admin.views.settings.account._localization.fri_label\":\"Fri\",\"txt.admin.views.settings.account._localization.sat_label\":\"Sat\",\"txt.admin.views.settings.account._localization.sun_label\":\"Sun\",\"txt.admin.views.settings.account._localization.to\":\"to\",\"txt.admin.views.settings.account._localization.your_account_plan_doesnt_have_busines_hours\":\"Your account plan does not include business hours.\",\"txt.admin.views.settings.account._localization.upgrade_to_plus_or_enterprise\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.settings.account._localization.Languages\":\"Languages\",\"txt.admin.views.settings.account._localization.Languages_description\":\"Select the default language for your end-user facing Web portal. This affects only the words in the user interface, not the text in system email notifications or other system generated text.\",\"txt.admin.views.settings.account._localization.Additional_languages\":\"Additional languages\",\"txt.admin.views.settings.account._localization.more_info_label\":\"(more info)\",\"txt.admin.views.settings.account._localization.your_account_doesnt_have_multiple_language\":\"Your account plan does not include multiple languages for the Web portal.\",\"txt.admin.views.settings.account._localization.If_you_make_more_than\":\"If you make more than one language available to your end-users, they will be able to choose the language they want to use in the Web portal.\",\"txt.admin.views.settings.account._localization.save_tab\":\"Save tab\",\"txt.admin.views.settings.account._localization.time_zone_label\":\"Time zone\",\"txt.admin.views.settings.account._localization.reset_default_content\":\"Do you want to reset your default content?\",\"txt.admin.views.settings.account._localization.reset\":\"Reset\",\"txt.admin.views.settings.account._logo_upload.Delete\":\"Delete\",\"txt.admin.views.settings.account._logo_upload.Change\":\"Change\",\"txt.admin.views.settings.account._logo_upload.Are_you_sure_you_wish_to_delete\":\"Are you sure you want to delete this logo?\",\"txt.admin.views.settings.account._logo_upload.Cancel\":\"Cancel\",\"txt.admin.views.settings.account._logo_upload.Upload_a_new_logo_or\":\"Upload a new logo, or delete the existing logo\",\"txt.admin.views.settings.account._subdomain.Subdomain\":\"Subdomain\",\"txt.admin.views.settings.account._subdomain.Your_Zendesk_URL\":\"Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for example: mycompany.zendesk.com). You can change the subdomain name you chose (the mycompany part) but doing so has consequences. Before proceeding, read this {{support_article}}.\",\"txt.admin.views.settings.account._subdomain.Your_current_subdomain\":\"Your current subdomain:\",\"txt.admin.views.settings.account._subdomain.Change_your_subdomain\":\"Change your subdomain\",\"txt.admin.views.settings.account._subdomain.support_article\":\"support article\",\"txt.admin.views.settings.account._subdomain.Warning_Renaming_your_subdomain\":\"Warning! Renaming your subdomain has the following consequences:\",\"txt.admin.views.settings.account._subdomain.Your_Zendesk_will_no_longer\":\"Your Zendesk will no longer be available at {{account_url}}\",\"txt.admin.views.settings.account._subdomain.Your_previous_Zendesk_URL\":\"Your previous Zendesk URL will not be automatically mapped to the new URL\",\"txt.admin.views.settings.account._subdomain.Youll_need_to_update_your_Zendesk_URL\":\"You need to update your Zendesk URL in any {{email_forwarding}} and {{host_mapping}} you set up\",\"txt.admin.views.settings.account._subdomain.email_forwarding\":\"email forwarding\",\"txt.admin.views.settings.account._subdomain.host_mapping\":\"host mapping\",\"txt.admin.views.settings.account._subdomain.All_the_email_notifications\":\"All email notifications that have been sent to users from your Zendesk will now contain broken links back to your Zendesk\",\"txt.admin.views.settings.account._subdomain.Learn_more\":\"Learn more\",\"txt.admin.views.settings.account._subdomain.Enter_new_subdomain\":\"Enter new subdomain:\",\"txt.admin.views.settings.account._subdomain.Rename_subdomain\":\"Rename subdomain\",\"txt.admin.views.settings.account._trial_summary.Purchase_your_Zendesk_today\":\"Purchase your Zendesk today!\",\"txt.admin.views.settings.account._trial_summary.please_select_a_plan\":\"Select a plan and enter your credit card information to continue using Zendesk after the trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_one_agent_day_left.one\":\"You are testing the {{account_plan_name}} plan with 1 agent and have1 day left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_one_agent_day_left.other\":\"You are testing the {{account_plan_name}} plan with 1 agent and have{{count}} days left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_many_agent_day_left.one\":\"You are testing the {{account_plan_name}} plan with {{count_agents}} agents and have1 day left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_many_agent_day_left.other\":\"You are testing the {{account_plan_name}} plan with {{count_agents}} agents and have{{count}} days left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_agents_no_day_left.one\":\"You are testing the {{account_plan_name}} plan with 1 agent and haveno more days left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_agents_no_day_left.other\":\"You are testing the {{account_plan_name}} plan with {{count}} agents and have no more days left in your trial.\",\"txt.admin.views.settings.account._subscription_features.What_you_get\":\"What you get\",\"txt.admin.views.settings.account._subscription_features.what_you_are_missing\":\"What you are missing\",\"txt.admin.views.settings.account._subscription_sponsored.Sponsored\":\"Sponsored\",\"txt.admin.views.settings.account._subscription_sponsored.Your_account_has_been_sponsored\":\"Your account has been sponsored by Zendesk.\",\"txt.admin.views.settings.account._subscription_sponsored.Sponsored_accounts_are_not_subject\":\"Sponsored accounts are not subject to regular charges, and you cannot make changes to this account subscription.\",\"txt.admin.views.settings.account._subscription_sponsored.contact_Zendesk_support\":\"Please {{contact_zendesk_link}} for further assistance or if you have questions about changing your subscription.\",\"txt.admin.views.settings.account._subscription_sponsored.contact_Zendesk_support_link\":\"contact Zendesk support\",\"txt.admin.views.settings.account._subscription_sponsored.Accounts_appear_sponsored_if_you\":\"Accounts appear sponsored if you are using a payment method other than credit card. The sponsorship expires on {{date}}.\",\"txt.admin.views.settings.account._subscription_summary.plan_name\":\"{{plan_name}} plan\",\"txt.admin.views.settings.account._subscription_summary.agent.one\":\"1 agent\",\"txt.admin.views.settings.account._subscription_summary.agent.other\":\"{{count}} agents\",\"txt.admin.views.settings.account._subscription_summary.Your_Current_Subscription\":\"Your Current Subscription\",\"txt.admin.views.settings.account._subscription_summary.you_have_days_left\":\"You have {{number_of_days}} days left to evaluate the {{name_of_the_plan}} plan, which means your free access to these additional features expires on {{date_it_expires}}.\",\"txt.admin.views.settings.account._subscription_invoiced.Paper_Invoicing\":\"Paper Invoicing\",\"txt.admin.views.settings.account._subscription_invoiced.Your_account_has_paper_invoicing\":\"Your account has paper invoicing turned on.\",\"txt.admin.views.settings.account._subscription_invoiced.contact_Zendesk_support\":\"Please {{contact_zendesk_support_link}} to make changes to your account or if you have any questions about upgrading or downgrading your subscription.\",\"txt.admin.views.settings.account._subscription_invoiced.contact_Zendesk_support_link\":\"contact Zendesk Support\",\"txt.admin.views.settings.account._subscription_not_owner.Contact_Account_Owner\":\"Contact Account Owner\",\"txt.admin.views.settings.account._subscription_not_owner.You_do_not_have_access\":\"You do not have access to make account changes. Please contact the account owner of this Zendesk for further help.\",\"txt.admin.views.settings.account.showing_the_last_five_payments\":\"Showing the last five payments. Click here to see all {{total_number}}.\",\"txt.admin.views.settings.channels.show.looking_for_zendesk_mobile_apps\":\"Looking for Zendesk mobile apps?\",\"txt.admin.views.settings.channels.show.Download_Zendesk_clients_for_mobiles\":\"Download Zendesk clients for {{iPhone}}, {{iPad}}, {{Android}}, {{BlackBerry}} and {{Windows_Phone}}.\",\"txt.admin.views.settings.channels.show.Channels\":\"Channels\",\"txt.admin.views.settings.channels.show.Channels_are_the_ways_that\":\"Channels are the ways your customers contact you and request support. All channel communication is recorded in tickets. You set up the channels you want your Zendesk to support.\",\"txt.admin.views.settings.channels.show.edit\":\"edit\",\"txt.admin.views.settings.channels.show.Email\":\"Email\",\"txt.admin.views.settings.channels.show.Configure_settings_for_how_email\":\"Configure settings for how your Zendesk handles email as it is received and responded to.\",\"txt.admin.views.settings.channels.show.set_the_default_reply_email_address\":\"Also, customize your email communication with customers.\",\"txt.admin.views.settings.channels.show.Web_Portal\":\"Web Portal\",\"txt.admin.views.settings.channels.show.Configure_display_and_search_settings\":\"Customize your customer-facing Web portal (your Zendesk home page), including the look of it and the content you display.\",\"txt.admin.views.settings.channels.show.Twitter\":\"Twitter\",\"txt.admin.views.settings.channels.show.To_communicate_with_customers_over_twitter\":\"Monitor and respond to your Twitter community from your Zendesk. Convert direct messages, favorite tweets, and search results to tickets.\",\"txt.admin.views.settings.channels.show.Chat\":\"Chat\",\"txt.admin.views.settings.channels.show.Allow_your_customers_to_chat\":\"Enable customers to chat online with a support agent from an existing ticket or from any Web page with a Feedback Tab. \",\"txt.admin.views.settings.channels.show.Facebook\":\"Facebook\",\"txt.admin.views.settings.channels.show.To_communicate_with_customers_over_facebook\":\"Monitor and respond to your Facebook community from your Zendesk. Convert Wall post and private messages to tickets.\",\"txt.admin.views.settings.channels.show.Voice\":\"Voice\",\"txt.admin.views.settings.channels.show.Add_a_phone_number_to\":\"Add a phone number to your Zendesk so customers can talk to an agent or leave voicemail. Agents can answer in the browser or forward the call.\",\"txt.admin.views.settings.channels.show.Feedback_Tab\":\"Feedback Tab\",\"txt.admin.views.settings.channels.show.The_Zendesk_Feedback_Tab_adds\":\"Add a small, portable version of your Zendesk to any Web page so customers can search your knowledge base, submit tickets, or chat with an agent.\",\"txt.admin.views.settings.channels.show.API\":\"API\",\"txt.admin.views.settings.channels.show.Enable_access_to_your_help\":\"Enable access to your Zendesk via the Zendesk API. The API enables you to integrate with other applications or build your own application with Zendesk.\",\"txt.admin.views.settings.email.show.Channels_label\":\"Channels\",\"txt.admin.views.settings.email.show.email_label\":\"Email\",\"txt.admin.views.settings.email.show.email_description\":\"Configure settings for your email communication and set up your email notification template.\",\"txt.admin.views.settings.email.show.email_description_link\":\"https://support.zendesk.com/entries/20519926-getting-started-with-email-in-zendesk\",\"txt.admin.views.settings.email._settings.Default_reply_email_address\":\"Default reply email address\",\"txt.admin.views.settings.email._settings.This_is_the_default_reply\":\"This is the default reply address for all email sent from your Zendesk. Any email sent to an {{domain_zendesk}} address is received in your Zendesk (for example {{current_account_email_support}} or {{current_account_email_sales}}).\",\"txt.admin.views.settings.email._settings.learn_more_label\":\"Learn more\",\"txt.admin.views.settings.email._settings.If_you_change_this_value\":\"If you change this value to your own domain, add an SPF record to lower the risk of your emails being marked as spam.\",\"txt.admin.views.settings.email._settings.Read_more_about_SPF\":\"Read more about SPF.\",\"txt.admin.views.settings.email._settings.if_you_change_the_default_reply_address\":\"If you change the default reply address to a domain other than {{current_subdomain}}.zendesk.com, you must ensure that the email is routed to your Zendesk domain (for example support@{{current_subdomain}}.zendesk.com).\",\"txt.admin.views.settings.email._settings.If_you_have_personalized_reply\":\"If you enabled personalized reply addresses and you’re using an external (not Zendesk) default reply address, remember to whitelist the reply address prefixed with \\\"notifications-\\\" in your email server (for example notifications-support@yourcompany.com).\",\"txt.admin.views.settings.email._settings.Pass_through_email_addresses\":\"Pass through email addresses\",\"txt.admin.views.settings.email._settings.Enable\":\"Enable\",\"txt.admin.views.settings.email._settings.If_you_enable_this_option\":\"Enabling email pass through means that email support requests sent to your support email address will be replied to with the same address. For example, a support request sent to sales@example.com is replied to from sales@example.com.\",\"txt.admin.views.settings.email._settings.Personalized_email_replies\":\"Personalized email replies\",\"txt.admin.views.settings.email._settings.Enables_reply_addresses_to_include\":\"When enabled, the reply address includes the name of the agent replying.\",\"txt.admin.views.settings.email._settings.E_g_when_an_agent\":\"For example, when an agent adds a public comment to a ticket, the notification email to the customer includes the name of the agent in the reply address.\",\"txt.admin.views.settings.email._settings.Email_templates\":\"Email templates\",\"txt.admin.views.settings.email._settings.Customize_the_layout_and_general\":\"Edit these email templates to customize the text and layout of email notifications. Do not remove the {{delimiter}} and {{content}} placeholders.\",\"txt.admin.views.settings.email._settings.If_you_want_to_service\":\"If you run an email-only Zendesk, remember to remove the {{ticket.url}} placeholder from any triggers that notify users.\",\"txt.admin.views.settings.email._settings.HTML_template\":\"HTML template\",\"txt.admin.views.settings.email._settings.Revert_to_default\":\"Revert to default\",\"txt.admin.views.settings.email._settings.Text_template\":\"Text template\",\"txt.admin.views.settings.email._settings.show_photos\":\"Show user profile photos in emails\",\"txt.admin.views.settings.email._settings.enable_modern_template\":\"Enable Modern template\",\"txt.admin.views.settings.email._settings.about_modern_template_msg\":\"Enable the Modern email template for a cleaner, more readable email layout and comment format.\",\"txt.admin.views.settings.email._settings.about_modern_template_warning\":\"Warning: Enabling this template will cause you to lose any customizations to your old template. You should back up up your old template if you've made customizations.\",\"txt.admin.views.settings.email._settings.Mail_delimiter\":\"Mail delimiter\",\"txt.admin.views.settings.email._settings.Between_20_and_65_characters\":\"Between 20 and 65 characters.\",\"txt.admin.views.settings.email._settings.The_mail_delimiter_is_used\":\"The mail delimiter contains a line of text that informs the email recipient that any text entered into a reply must be above a certain line in the email. This is used to prevent all of the other text in the email from being added to the reply (the comment that is added to the ticket).\",\"txt.admin.views.settings.email._settings.enter_if_you_want_to_send_a_translated_version\":\"Enter {{txt.email.delimiter}} if you want the delimiter text displayed in the language selected in the email recipient’s user profile Language setting.\",\"txt.admin.views.settings.email._settings.Zendesk_will_use_email_text\":\"Zendesk will automatically detect the user’s language from the email text if the user has not already selected a language preference in their user profile.\",\"txt.admin.views.settings.email._settings.Be_careful_enabling_this_feature\":\"Be careful enabling this feature if you are automatically translating ticket content via external services.\",\"txt.admin.views.settings.email._settings.user_guide\":\"For more information, see our {{user_guide_link}}.\",\"txt.admin.views.settings.email._settings.user_guide_link\":\"user guide\",\"txt.admin.views.settings.email._settings.custom_domain_for_DKIM\":\"Custom domain for DKIM\",\"txt.admin.views.settings.email._settings.To_enable_custom_domain_for_DKIM_you_ll\":\"Zendesk allows you to use the domain of your default reply address as the DKIM domain. To enable this, add two CNAME records under the domain of your default reply address for the selectors zendesk1 and zendesk2. For example:\",\"txt.admin.views.settings.email._settings.To_enable_custom_domain_for_DKIM_you_ll_instruction_1\":\"zendesk1._domainkey.example.com must point to zendesk1._domainkey.zendesk.com\",\"txt.admin.views.settings.email._settings.To_enable_custom_domain_for_DKIM_you_ll_instruction_2\":\"zendesk2._domainkey.example.com must point to zendesk2._domainkey.zendesk.com\",\"txt.admin.views.settings.email._settings.save_tab\":\"Save\",\"txt.admin.views.settings.email._settings.email_based_language_recognition_label\":\"Email-based language recognition\",\"txt.admin.views.settings.email._settings.Recipient_addresses\":\"Recipient addresses\",\"txt.admin.views.settings.email._settings.Recipient_address\":\"Recipient address\",\"txt.admin.views.settings.email._settings.when_an_email_is_received\":\"When an email sent to your support email address is received, it is replied to with the same address. For example, a support request sent to sales@example.com is replied to from sales@example.com.\",\"txt.admin.views.settings.email._settings.delete_email\":\"Delete {{email}}\",\"txt.admin.views.settings.email._settings.aaa\":\"Checking this enables the modern email template for your account.\",\"txt.admin.views.settings.portal.show.Channels_label\":\"Channels\",\"txt.admin.views.settings.portal.show.web_portal_label\":\"Web Portal\",\"txt.admin.views.settings.portal.show.portal_description\":\"Configure display and search settings for your customer-facing Web portal, including your knowledge base.\",\"txt.admin.views.settings.portal.show.portal_description_link\":\"https://support.zendesk.com/entries/21242606-customizing-your-web-portal\",\"txt.admin.views.settings.portal._settings.Introductory_text_on_portal_home\":\"Introductory text on portal home page\",\"txt.admin.views.settings.portal._settings.Show\":\"Show\",\"txt.admin.views.settings.portal._settings.With_this_option_you_can\":\"With this option you can show or hide the editable introductory text shown to your end-users on the home page. Note that for this text to appear, you need to have some public content in your forums.\",\"txt.admin.views.settings.portal._settings.Forums_name\":\"Forums name\",\"txt.admin.views.settings.portal._settings.The_title_of_your_forums\":\"The title of your forums as your end-users see it. The default is Forums.\",\"txt.admin.views.settings.portal._settings.Rename_if_you_want_your\":\"You can change it to something else if you like (for example, Knowledge Base or Messages).\",\"txt.admin.views.settings.portal._settings.Forum_version\":\"Forum version\",\"txt.admin.views.settings.portal._settings.Enable_new_version\":\"Enable new version\",\"txt.admin.views.settings.portal._settings.Introducing_Categories_Questions_Ideas_Articles\":\"Introducing Categories, Questions, Ideas, Articles, Suggestions and more allowing you to bring a better community experience to your customers.\",\"txt.admin.views.settings.portal._settings.learn_more_label\":\"Learn more\",\"txt.admin.views.settings.portal._settings.List_forums_on_the_home\":\"List forums on the home page\",\"txt.admin.views.settings.portal._settings.Show_a_categorized_list_of\":\"Show a categorized list of all your forums on the Web portal home page, which gives your users quick access to your knowledge base and user community.\",\"txt.admin.views.settings.portal._settings.Forums_on_home_page\":\"Forums on home page\",\"txt.admin.views.settings.portal._settings.Forum_search_on_portal_home\":\"Forum search on Web portal home page\",\"txt.admin.views.settings.portal._settings.Enabling_this_allows_your_users\":\"Add a search box to the top of your Web portal home page so that users can search your forums.\",\"txt.admin.views.settings.portal._settings.Search\":\"Search\",\"txt.admin.views.settings.portal._settings.Show_search_on_home\":\"Show search on home page\",\"txt.admin.views.settings.portal._settings.Auto_complete_users_search\":\"Auto-complete search queries\",\"txt.admin.views.settings.portal._settings.As_users_type_their_queries\":\"Make suggestions, as a user types a search query, that match or are similar to the one being entered.\",\"txt.admin.views.settings.portal._settings.Adjust_the_search_relevance\":\"Adjust search relevance of topics based on who created them\",\"txt.admin.views.settings.portal._settings.Agents\":\"Agents\",\"txt.admin.views.settings.portal._settings.End_users\":\"End-users\",\"txt.admin.views.settings.portal._settings.Only_agent_content\":\"Agent content first\",\"txt.admin.views.settings.portal._settings.Only_end-user_content\":\"End-user content first\",\"txt.admin.views.settings.portal._settings.Pinned_topics_on_portal_home\":\"Pinned topics on Web portal home page\",\"txt.admin.views.settings.portal._settings.Display_all_topics_you_ve\":\"Display all the topics you’ve selected to pin to the home page. Topics are ordered chronologically unless reordered by an administrator.\",\"txt.admin.views.settings.portal._settings.Display_both_topic_titles_and\":\"Display both topic titles and content\",\"txt.admin.views.settings.portal._settings.Show_pinned_topic_titles_as\":\"Show both the title and the content of pinned topics on the home page.\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.warning.non_admin\":\"Some of the HTML you entered has been automatically altered or removed. Your administrator can enable this feature through this link.\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.warning.admin\":\"Some of the HTML you entered has been automatically altered or removed for security reasons. To enable full HTML support change your settings\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.heading\":\"HTML and JavaScript support in forum topics\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.intro\":\"If enabled, agents can upload any HTML or JavaScript in forum topics or comments. (We strongly recommend that you keep this security setting disabled.)\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.nobody\":\"No one (Disabled)\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.admin\":\"Enabled for administrators\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.moderator\":\"Enabled for administrators, moderators\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.agent\":\"Enabled for administrators, moderators, agents\",\"txt.admin.views.settings.portal._settings.Only_list_the_topic_titles\":\"Only list the topic titles\",\"txt.admin.views.settings.portal._settings.Show_only_pinned_topic_titles\":\"Show only pinned topic titles, but not their content.\",\"txt.admin.views.settings.portal._settings.forum_and_search_analytics\":\"Forum & Search analytics\",\"txt.admin.views.settings.portal._settings.Forum_Analytics\":\"Forum Analytics\",\"txt.admin.views.settings.portal._settings.Display_all_engagement_statistics_and\":\"Display all engagement statistics and topic lists related to your forums: each category, forum, and topic. Only administrators, moderators, and agents who can view reports see this information.\",\"txt.admin.views.settings.portal._settings.It_also_includes_detailed_search\":\"Display all engagement statistics and topic lists related to your forums: each category, forum, and topic. It also includes detailed search metrics. Only administrators, moderators, and agents who can view reports see this information.\",\"txt.admin.views.settings.portal._settings.Forum_comments\":\"Forum comments\",\"txt.admin.views.settings.portal._settings.Reverse_order\":\"Reverse order\",\"txt.admin.views.settings.portal._settings.Comments_in_topics_are_shown\":\"If enabled, comments in topics are shown last-to-first. If disabled, first-to-last.\",\"txt.admin.views.settings.portal._settings.Topic_Suggestions\":\"Topic Suggestions\",\"txt.admin.views.settings.portal._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.portal._settings.Zendesk_will_suggest_related_topics\":\"When end-users request support using the support form, related topics from your knowledge base will be shown.\",\"txt.admin.views.settings.portal._settings.Social_Sharing\":\"Social Sharing\",\"txt.admin.views.settings.portal._settings.Allow_customers_to_share_articles\":\"Allow customers to share articles, ideas, or questions using their favorite social networks.\",\"txt.admin.views.settings.portal._settings.Incremental_forum_search\":\"Incremental forum search\",\"txt.admin.views.settings.portal._settings.Forum_search_requests_are_submitted\":\"Forum search requests are submitted while typing and results are shown inline.\",\"txt.admin.views.settings.portal._settings.Mobile_Version\":\"Mobile Version\",\"txt.admin.views.settings.portal._settings.Show_the_mobile_friendly_version\":\"Show the mobile-friendly version of your Web portal to users accessing it from their mobile device.\",\"txt.admin.views.settings.portal._settings.Hide_entry_tags\":\"Hide topic tags\",\"txt.admin.views.settings.portal._settings.Hide_entry_tags_from_entries\":\"This will hide the tags field when editing a topic (i.e. an article, question, or idea).\",\"txt.admin.views.settings.portal._settings.save_tab\":\"Save\",\"txt.admin.views.settings.api.show.Channels_label\":\"Channels\",\"txt.admin.views.settings.api.show.api_label\":\"API\",\"txt.admin.views.settings.api._settings.Token_Access\":\"Token Access\",\"txt.admin.views.settings.api._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.api._settings.Enable_REST_API_using_tokens\":\"Enable REST API using tokens. If you use the API token rather than a password, use basic authentication and add /token to the email login when authenticating a user. Example:\",\"txt.admin.views.settings.api._settings.Learn_more\":\"Learn more.\",\"txt.admin.views.settings.api._settings.api_token_is\":\"Your API token is: {{api_token}} - keep it secret, keep it safe\",\"txt.admin.views.settings.api._settings.Generate_new_token\":\"Generate new token\",\"txt.admin.views.settings.api._settings.Password_Access\":\"Password Access\",\"txt.admin.views.settings.api._settings.Enable_REST_API_access_using\":\"Enable REST API access using the email address and password for the authentication user.\",\"txt.admin.views.settings.api._settings.Note_API_password_access_is\":\"Note: API password access is required to log in to the Zendesk iPhone, iPad, Android, and BlackBerry apps.\",\"txt.admin.views.settings.api._settings.save_tab\":\"Save\",\"txt.admin.views.settings.api._settings.the_new_token_will_take_effect_once_you_save\":\"The new token takes effect when you save your changes.\",\"txt.admin.views.settings.security._authentication.Twitter_Authentication\":\"Twitter\",\"txt.admin.views.settings.security._authentication.Enabled\":\"Enabled\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_twitter\":\"Allow your users to sign in using their Twitter account\",\"txt.admin.views.settings.security._authentication.Facebook\":\"Facebook\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_facebook\":\"Allow your users to sign in using their Facebook account\",\"txt.admin.views.settings.security._authentication.OpenID\":\"OpenID\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_open_id\":\"Allow your users to sign in using OpenID\",\"txt.admin.views.settings.security._authentication.Google\":\"Google\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_google\":\"Allow your users to sign in using their Gmail or Google Apps account.\",\"txt.admin.views.settings.security._authentication.Token_Access\":\"Token Access\",\"txt.admin.views.settings.security._authentication.Allow_Customers_and_CCs_to\":\"Allow Customers and CCs to access and comment on their tickets without needing to log in.\",\"txt.admin.views.settings.security._authentication.Learn_more\":\"Learn more\",\"txt.admin.views.settings.security._authentication.destroy_all_tokens_button\":\"Destroy all existing tokens\",\"txt.admin.views.settings.security._authentication.By_destroying_all_existing_tokens\":\"By destroying all existing tokens, customers will not be able to access tickets without logging in if they received email notifications in the last 7 days.\",\"txt.admin.views.settings.security._authentication.single_sign_on_label\":\"Single Sign-On\",\"txt.admin.views.settings.security._authentication.Single_Sign_On_allows_you\":\"Single Sign-On allows you to use an existing authentication mechanism with Zendesk, which provides centralized, fast and convenient access for your agents and customers.\",\"txt.admin.views.settings.security._authentication.zendesk_remote_auth_label\":\"Zendesk Remote Auth\",\"txt.admin.views.settings.security._authentication.sam_label\":\"SAML\",\"txt.admin.views.settings.security._authentication.Zendesk_supports_two_SSO_modes\":\"Zendesk supports two SSO modes: SAML and Zendesk Remote Auth.\",\"txt.admin.views.settings.security._authentication.Remote_login_URL\":\"Remote login URL\",\"txt.admin.views.settings.security._authentication.SAML_SSO_URL\":\"SAML SSO URL\",\"txt.admin.views.settings.security._authentication.remote_auth_zendesk\":\"This is the URL that Zendesk will invoke to attempt remote authentication, e.g.\",\"txt.admin.views.settings.security._authentication.saml_sso_url_description\":\"This is the URL that Zendesk will invoke to redirect users to your Identity Provider. Note that our Assertion Consumer Service (ACS) URL is {{url}}\",\"txt.admin.views.settings.security._authentication.remote_logout_url\":\"Remote logout URL\",\"txt.admin.views.settings.security._authentication.log_out_url_description\":\"This is the URL that Zendesk will return your users to after they log out, e.g.\",\"txt.admin.views.settings.security._authentication.ip_ranges_optional_label\":\"IP ranges (optional)\",\"txt.admin.views.settings.security._authentication.ip_ranges_optional_description\":\"Requests from these IP ranges will always be routed via remote authentication. Requests from IP addresses outside these ranges will be routed to the normal login form. To route all requests through remote authentication, leave this blank. An IP range is in the format n.n.n.n, where n is a number or an asterisk (*) wild card. Separate multiple IP ranges with a space. Your current IP address is: {{current_ip}}\",\"txt.admin.views.settings.security._authentication.allow_update_external_ids\":\"Allow update of external ids?\",\"txt.admin.views.settings.security._authentication.It_is_safe_to_ignore\":\"It is safe to ignore this setting if you do not use external_id's. When checked, the external_id of the user being signed in can be updated. This only happens when no user with the external_id was found, but the user’s email address was. The external_id is unique for an account. Users without an external_id will have one added if it’s present in the authentication request.\",\"txt.admin.views.settings.security._authentication.Shared_secret\":\"Shared secret\",\"txt.admin.views.settings.security._authentication.For_security_reasons_we_only\":\"For security reasons, we only display the first 6 characters of your existing remote authentication token here: {{token}}\",\"txt.admin.views.settings.security._authentication.If_you_need_to_reset\":\"If you need to reset the token, click this link: \",\"txt.admin.views.settings.security._authentication.If_you_need_to_reset_link\":\"generate a new token\",\"txt.admin.views.settings.security._authentication.If_you_generate_a_new\":\"If you generate a new token, be sure to update your local authentication script. Note that the token is not updated until you submit this form.\",\"txt.admin.views.settings.security._authentication.If_you_activate_remote_authentication\":\"If you activate remote authentication, make sure to copy this token first as it will not be displayed in full again. You will be able to reset it at a later time.\",\"txt.admin.views.settings.security._authentication.The_token_is_a_shared\":\"The token is a shared secret between you and Zendesk. It must never be publicized.\",\"txt.admin.views.settings.security._authentication.certificate_fingerprint_label\":\"Certificate fingerprint\",\"txt.admin.views.settings.security._authentication.The_SHA1_fingerprint_of_the\":\"The SHA1 fingerprint of the SAML certificate. Obtain this from your SAML identity provider.\",\"txt.admin.views.settings.security._authentication.if_you_lock_yourself_from_zendesk\":\"Should you manage to somehow lock yourself out of your Zendesk account once you enable remote authentication, you can access your Zendesk account using this URL: {{url}}\",\"txt.admin.views.settings.security._authentication.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._authentication.mode_label\":\"Mode\",\"txt.admin.views.settings.security._authentication.you_can_download_the_sample\":\"You can {{download_the_sample_link}} to get started with Zendesk Remote Auth.\",\"txt.admin.views.settings.security._authentication.you_can_download_the_sample_link\":\"download the sample ASP script for IIS/AD\",\"txt.admin.views.settings.security._ip_restriction.Access_Restriction\":\"Access Restriction\",\"txt.admin.views.settings.security._ip_restriction.Enable\":\"Enable\",\"txt.admin.views.settings.security._ip_restriction.restrict_access_to_your_help_desk\":\"Restrict access to your Zendesk by IP range.\",\"txt.admin.views.settings.security._ip_restriction.Learn_more\":\"Learn more\",\"txt.admin.views.settings.security._ip_restriction.IP_Ranges\":\"IP Ranges\",\"txt.admin.views.settings.security._ip_restriction.IP_Ranges_description\":\"Only requests from these IP ranges will always be allowed. An IP range is in the format n.n.n.n, where n is a number or an asterisk (*) wild card. Separate multiple IP ranges with a space. Your current IP address is: {{ip_address}}\",\"txt.admin.views.settings.security._ip_restriction.Enabling_IP_based_access_restrictions\":\"Enabling IP based access restrictions can break third-party integrations. Be sure to whitelist all external IPs that need access to your account via the Zendesk API.\",\"txt.admin.views.settings.security._ip_restriction.Allow_customers_to_bypass_restriction\":\"Allow customers to bypass restriction\",\"txt.admin.views.settings.security._ip_restriction.If_you_would_like_your\":\"If you would like your customers to still access your Zendesk outside the IP ranges, and only restrict agent access, select this option.\",\"txt.admin.views.settings.security._ip_restriction.Allow_agent_access_via_mobile\":\"Allow agent access via mobile apps\",\"txt.admin.views.settings.security._ip_restriction.Allow_agents_to_access_your\":\"Allow agents to access your Zendesk from native Zendesk apps (iPhone, iPad & Android) regardless of IP address.\",\"txt.admin.views.settings.security._ip_restriction.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._password_policy.Security_Level\":\"Security Level\",\"txt.admin.views.settings.security._password_policy.Increasing_the_password_security_level\":\"Increasing the password security level or changing to a custom security level causes passwords for all users to expire after five days. Zendesk will alert users the next time they log in after the change. Zendesk sends email notification to admins and agents three days before a password expires and on the day it expires.\",\"txt.admin.views.settings.security._password_policy.enabled\":\"Enabled\",\"txt.admin.views.settings.security._password_policy.allow_admins_to_set_passwords\":\"Allow admins to set passwords\",\"txt.admin.views.settings.security._password_policy.allow_admins_to_set_passwords_warning\":\"Enabling this feature allows administrators to set passwords for users, whereas disabling this feature means administrators can only reset passwords. Zendesk recommends that this feature be disabled for greater security of user passwords.\",\"txt.admin.views.settings.security._password_policy.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._password_policy.policy_title_low\":\"Low\",\"txt.admin.views.settings.security._password_policy.policy_title_medium\":\"Medium\",\"txt.admin.views.settings.security._password_policy.policy_title_high\":\"High\",\"txt.admin.views.settings.security._password_policy.policy_title_custom\":\"Custom\",\"txt.admin.views.settings.security._ssl.Regular_SSL\":\"Regular SSL\",\"txt.admin.views.settings.security._ssl.Enable\":\"Enable\",\"txt.admin.views.settings.security._ssl.Selecting_this_option_will_enforce\":\"Selecting this option will enforce SSL usage. If you also have a custom domain configured, enabling SSL will accept your customers on the mapped domain and then redirect them to the secure URL {{url}}.\",\"txt.admin.views.settings.security._ssl.We_strongly_encourage_enabling_SSL\":\"We strongly encourage you to enable SSL. Keeping this feature disabled reduces the level of security we can provide for your account.\",\"txt.admin.views.settings.security._ssl.If_you_wish_to_use\":\"If you want to use SSL in combination with a custom domain, you must also provide a certificate using our hosted SSL configuration below.\",\"txt.admin.views.settings.security._ssl.Hosted_SSL\":\"Hosted SSL\",\"txt.admin.views.settings.security._ssl.Use_hosted_SSL_if_you\":\"Use hosted SSL if you want the benefit of SSL protection on a custom domain. Hosted SSL relies on us hosting an SSL certificate, which you can upload on this page.\",\"txt.admin.views.settings.security._ssl.In_order_to_start_a\":\"To start a custom certificate process for your custom domain, you must first generate a certificate request. Use the request with a certification authority to issue a certificate that you can then attach to your account. If your certificate provider prompts you for the target web server, choose Nginx, Other or Apache (in order of preference).\",\"txt.admin.views.settings.security._ssl.please_configure_account_before_proceeding\":\"Configure host mapping under account branding before proceeding.\",\"txt.admin.views.settings.security._ssl.Cancel_a_pending_certificate\":\"Cancel pending certificate\",\"txt.admin.views.settings.security._ssl.Generate_a_certificate_request\":\"Download a certificate request\",\"txt.admin.views.settings.security._ssl.Download_current_certificate_request\":\"Download current certificate request\",\"txt.admin.views.settings.security._ssl.certificate_pending_approval_with_notice\":\"Your certificate {{title_of_certificate}} is pending our approval. The approval process may take up to five business days.\",\"txt.admin.views.settings.security._ssl.certificate_active.pre\":\"Your certificate {{subject_of_certificate}} is currently active for this account. \",\"txt.admin.views.settings.security._ssl.certificate_active.post\":\" Use this page to add a new certificate before that time.\",\"txt.admin.views.settings.security._ssl.certificate_active.ok\":\"The certificate expires on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.certificate_active.expired\":\"The certificate expired on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.certificate_active.expires_soon\":\"The certificate expires soon on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.Once_you_have_obtained_a\":\"After you obtain a new certificate issued by an authorized certification company, upload it by clicking Choose File. After it is uploaded, processing might take up to five business days.\",\"txt.admin.views.settings.security._ssl.If_you_are_bypassing_added_pkcs12\":\"If you are bypassing our certificate request process, and you have your own private key (which may be PKCS#7 encrypted or bundled via PKCS#12), upload it below:\",\"txt.admin.views.settings.security._ssl.optional_passphrase\":\"passphrase (optional)\",\"txt.admin.views.settings.security._ssl.Please_note_Hosted_SSL_is\":\"Note: Hosted SSL is available on Plus and Enterprise accounts.\",\"txt.admin.views.settings.security._ssl.upgrade_to_now\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.settings.security._ssl.save_tab\":\"Save tab\",\"txt.admin.views.settings.security.show.security_label\":\"Security\",\"txt.admin.views.settings.security.show.authentication_label\":\"Authentication\",\"txt.admin.views.settings.security.show.ssl_label\":\"SSL\",\"txt.admin.views.settings.security.show.password_policy_label\":\"Password Policy\",\"txt.admin.views.settings.security.show.access_restriction_label\":\"Access Restriction\",\"txt.admin.views.settings.agents.show.Agents_label\":\"Agents\",\"txt.admin.views.settings.agents.show.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.agents._settings.Signature\":\"Signature\",\"txt.admin.views.settings.agents._settings.Template_for_adding_a_signature\":\"Template for adding a signature to all public agent comments on tickets.\",\"txt.admin.views.settings.agents._settings.learn_more\":\"Learn more\",\"txt.admin.views.settings.agents._settings.You_can_include_placeholders_in\":\"You can include placeholders in the signature template. E.g. \",\"txt.admin.views.settings.agents._settings.You_can_allow_for_personal\":\"You can allow for personal signatures by including the {{agent.signature}} placeholder. E.g.\",\"txt.admin.views.settings.agents._settings.adding_this_placeholder\":\"Adding this placeholder to the signature template allows agents to customize their own signature from their edit profile page. Remove the placeholder if you do not want agents to add their own signature.\",\"txt.admin.views.settings.agents._settings.Ticket_deletion\":\"Ticket deletion\",\"txt.admin.views.settings.agents._settings.Agents_can_delete_tickets\":\"Agents can delete tickets\",\"txt.admin.views.settings.agents._settings.Enabling_this_will_allow_agents\":\"Enabling this allows agents to permanently delete tickets.\",\"txt.admin.views.settings.agents._settings.Email_forwarding\":\"Email forwarding\",\"txt.admin.views.settings.agents._settings.Enable_email_forwarding\":\"Enable email forwarding\",\"txt.admin.views.settings.agents._settings.If_an_agent_receives_an\":\"If an agent receives an email on her own mail account and forwards it into Zendesk, enabling this setting results in a ticket being created on behalf of the original sender rather than the agent.\",\"txt.admin.views.settings.agents._settings.Note\":\"Note \",\"txt.admin.views.settings.agents._settings.this_only_works_when_forwarding\":\"this only works when forwarding emails from English language email clients, as a FW: at the start of the subject line is required.\",\"txt.admin.views.settings.agents._settings.Agent_dashboard\":\"Agent dashboard\",\"txt.admin.views.settings.agents._settings.Hide\":\"Hide\",\"txt.admin.views.settings.agents._settings.The_ticket_dashboard_is_shown\":\"The ticket dashboard is shown on the home page to agents only. Select this option if you do not want to include the dashboard on the agent home page.\",\"txt.admin.views.settings.agents._settings.Show_the_new_zendesk\":\"Show the new Zendesk\",\"txt.admin.views.settings.agents._settings.Show\":\"Enabled\",\"txt.admin.views.settings.agents._settings.Show_the_new_zendesk_helper\":\"Show a link in the top-right corner of Zendesk that allows agents to access the new Zendesk.\",\"txt.admin.views.settings.agents._settings.save_label\":\"Save\",\"txt.admin.views.settings.agents._settings.agent_signature_company\":\"Acme corp. 24506 IL.\",\"txt.admin.views.settings.agents._settings.hide_classic\":\"Hide Classic\",\"txt.admin.views.settings.agents._settings.hide_classic_more_info\":\"Hides elements of the Classic UI and redirects ticket and people URLs to the new Zendesk UI.\",\"txt.admin.views.settings.tickets.show.Tickets\":\"Tickets\",\"txt.admin.views.settings.tickets.show.Settings\":\"Settings\",\"txt.admin.views.settings.tickets.show.Ticket_sharing\":\"Ticket sharing\",\"txt.admin.views.settings.tickets._settings.Comments\":\"Comments\",\"txt.admin.views.settings.tickets._settings.Reverse\":\"Reverse\",\"txt.admin.views.settings.tickets._settings.List_ticket_comments_and_events\":\"List ticket comments and events in the order of latest first, rather than oldest first.\",\"txt.admin.views.settings.tickets._settings.agent_comments_via_markdown\":\"Agent comments processed by Markdown\",\"txt.admin.views.settings.tickets._settings.allow_agents_to_use_markdown\":\"Allow agents to use Markdown syntax in comments made via the Zendesk interface. {{learn_more}}\",\"txt.admin.views.settings.tickets._settings.markdown_learn_more\":\"Learn more.\",\"txt.admin.views.settings.tickets._settings.Agent_comments_via_web_are\":\"Agent comments via web are public by default\",\"txt.admin.views.settings.tickets._settings.Set_the_default_mode_for_web\":\"Set the default mode for agent comments via the web ticket interface.\",\"txt.admin.views.settings.tickets._settings.Public_comments_are_visible_to\":\"Public comments are visible to customers. Private comments are visible to agents only.\",\"txt.admin.views.settings.tickets._settings.Agent_comments_via_email_are\":\"Agent comments via email are public by default\",\"txt.admin.views.settings.tickets._settings.Set_the_default_mode_for_email\":\"Set the default mode for ticket comments submitted by agents via email.\",\"txt.admin.views.settings.tickets._settings.Attachments\":\"Attachments\",\"txt.admin.views.settings.tickets._settings.Customers_can_attach_files\":\"Customers can attach files\",\"txt.admin.views.settings.tickets._settings.Allow_your_end_users_to\":\"Allow your end-users to submit attached files to your Zendesk.\",\"txt.admin.views.settings.tickets._settings.Covers_attachments_by_email_too\":\"Covers attachments by email too, and does not apply to agents.\",\"txt.admin.views.settings.tickets._settings.Private_attachments\":\"Private attachments\",\"txt.admin.views.settings.tickets._settings.If_you_enable_private_attachments\":\"If you enable private attachments, users are forced to login in order to view ticket attachments.\",\"txt.admin.views.settings.tickets._settings.If_not_enabled_the_attachments\":\"If not enabled, the attachments are accessible via a random token URL.\",\"txt.admin.views.settings.tickets._settings.Tags\":\"Tags\",\"txt.admin.views.settings.tickets._settings.Enable_tags_on_tickets\":\"Enable tags on tickets\",\"txt.admin.views.settings.tickets._settings.Disable_tagging_if_you_don\":\"Disable tagging if you don't want to add tags to your tickets.\",\"txt.admin.views.settings.tickets._settings.this_will_remove_the_Tags_field\":\"This will remove the \\\"Tags\\\" field on the agent ticket form.\",\"txt.admin.views.settings.tickets._settings.enable_automatic_ticket_tagging\":\"Enable automatic ticket tagging\",\"txt.admin.views.settings.tickets._settings.Disable_automatic_ticket_tagging_if\":\"Disable automatic ticket tagging if you don't want Zendesk to autotag your tickets based on ticket content.\",\"txt.admin.views.settings.tickets._settings.Tickets_inherit_requester_tags\":\"Tickets inherit requester tags\",\"txt.admin.views.settings.tickets._settings.When_a_ticket_is_created\":\"When a ticket is created, apply the requesters tags to the ticket, including tags for the requesters organization as well.\",\"txt.admin.views.settings.tickets._settings.CCs\":\"CCs\",\"txt.admin.views.settings.tickets._settings.Enable_CCs_on_tickets\":\"Enable CCs on tickets\",\"txt.admin.views.settings.tickets._settings.If_enabled_agents_can_change\":\"If enabled, agents can change the requester on existing tickets and add CCs to a ticket by clicking on the edit link next to the requesters name.\",\"txt.admin.views.settings.tickets._settings.This_excludes_agents_who_cannot\":\"This excludes agents who cannot edit a ticket.\",\"txt.admin.views.settings.tickets._settings.Learn_more\":\"Learn more\",\"txt.admin.views.settings.tickets._settings.Only_agents_can_add_ccs\":\"Only agents can add CCs\",\"txt.admin.views.settings.tickets._settings.CCs_on_ticket_mails_from\":\"CCs on ticket emails from end-users will not be added.\",\"txt.admin.views.settings.tickets._settings.CC_blacklist\":\"CC blacklist\",\"txt.admin.views.settings.tickets._settings.List_of_email_addresses_that\":\"List of email addresses that should never be CCed. Separate multiple email addresses with a space.\",\"txt.admin.views.settings.tickets._settings.CC_email_text\":\"CC email text\",\"txt.admin.views.settings.tickets._settings.Customize_the_text_of_outgoing\":\"Customize the text of outgoing CC emails by editing this text.\",\"txt.admin.views.settings.tickets._settings.Suspended_Ticket_Notifications\":\"Suspended Ticket Notifications\",\"txt.admin.views.settings.tickets._settings.How_often_you_want_Zendesk\":\"How often you want Zendesk to email you about new suspended tickets.\",\"txt.admin.views.settings.tickets._settings.Email_list\":\"Email list\",\"txt.admin.views.settings.tickets._settings.list_of_email_addresses_that_should_receive\":\"List of email addresses that should receive updates on suspended ticket status. Separate multiple email addresses with a space.\",\"txt.admin.views.settings.tickets._settings.Ticket_IDs\":\"Ticket IDs\",\"txt.admin.views.settings.tickets._settings.set_the_ticket_id_counter\":\"Set the ticket ID counter. This is useful if you want your tickets to start at a certain number. This only affects tickets created going forward. The value must be greater than the current maximum ticket ID (for example,. > {{a_number}}). Limit the counter to a max of 6 digits.\",\"txt.admin.views.settings.tickets._settings.Views\":\"Views\",\"txt.admin.views.settings.tickets._settings.List_empty_views\":\"List empty views\",\"txt.admin.views.settings.tickets._settings.Enable_this_if_you_want\":\"Enable this if you want empty views listed in the Views menu.\",\"txt.admin.views.settings.tickets._settings.Email_Archiving\":\"Email Archiving\",\"txt.admin.views.settings.tickets._settings.Archive_email_address\":\"Archive email address\",\"txt.admin.views.settings.tickets._settings.A_copy_of_all_outbound\":\"A copy of all outbound trigger & automation notifications will be sent to the email address defined here.\",\"txt.admin.views.settings.tickets._settings.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.tickets._ticket_sharing.add_sharing_invite\":\"add sharing invite\",\"txt.admin.views.settings.tickets._ticket_sharing.sending_agreements\":\"Sending agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.Receiving_agreements\":\"Receiving agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.Opt_out_of_sharing\":\"Opt out of sharing\",\"txt.admin.views.settings.tickets._ticket_sharing.Decline_all_sharing_agreement_invites\":\"Decline all sharing agreement invites\",\"txt.admin.views.settings.tickets._ticket_sharing.If_you_enable_this_checkbox\":\"If you enable this, all agreement invites will automatically be rejected.\",\"txt.admin.views.settings.tickets._ticket_sharing.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.tickets._ticket_sharing.delete_inactive_agreements\":\"delete all inactive agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.confirm_deletion_of_inactive_agreements\":\"You are about to delete {{total_inactive}} inactive sharing agreements. Tickets created through these sharing agreements will no longer receive updates. Are you sure you want to continue?\",\"txt.admin.views.settings.tickets._agreement.view\":\"view\",\"txt.admin.views.settings.tickets.setting.screencasts_title\":\"Screencasts\",\"txt.admin.views.settings.tickets.setting.screencast_short_explanation\":\"Allow agents and end-users to record a screencast linked to a ticket. Enabling this option also adds a screencast button for agents in the toolbar in forum topics. To enable screencasting in forums, click that button and follow the instructions to upgrade your Screenr account.\",\"txt.admin.views.settings.tickets.setting.screencasts_label\":\"Enable screencasts for tickets\",\"txt.admin.views.settings.tickets.setting.screenr_downgrade\":\"Manage your Screenr subscription\",\"txt.admin.views.settings.customers.show.End_users_customers\":\"End-users (customers)\",\"txt.admin.views.settings.customers.show.settings\":\"Settings\",\"txt.admin.views.settings.customers.show.satisfaction\":\"Satisfaction\",\"txt.admin.views.settings.customers._settings.Anybody_can_submit_tickets\":\"Anybody can submit tickets\",\"txt.admin.views.settings.customers._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.customers._settings.By_allowing_anybody_to_submit\":\"By allowing anybody to submit a ticket, you're opening your Zendesk to anyone who wants to ask a question or report a problem.\",\"txt.admin.views.settings.customers._settings.If_you_want_to_restrict\":\"If you want to restrict who can submit tickets, turn this option off. You will need to add users yourself.\",\"txt.admin.views.settings.customers._settings.Please_note_that_the_Zendesk\":\"Note that the Zendesk Feedback Tab feature cannot be used in a Zendesk that has this option turned off.\",\"txt.admin.views.settings.customers._settings.Require_CAPTCHA\":\"Require CAPTCHA\",\"txt.admin.views.settings.customers._settings.Combat_spam_by_requiring_users\":\"Combat spam by requiring users who are logged out to complete image verification before they can submit a ticket.\",\"txt.admin.views.settings.customers._settings.Ask_users_to_register\":\"Ask users to register\",\"txt.admin.views.settings.customers._settings.Upon_submitting_a_ticket_new\":\"When submitting a ticket, a new user receives a welcome email requiring them to register before the ticket appears in your Zendesk.\",\"txt.admin.views.settings.customers._settings.Whitelist\":\"Whitelist\",\"txt.admin.views.settings.customers._settings.Always_accept_emails_from_these\":\"Always accept emails from these domains or email addresses. Separate multiple values with a space (for example, somedomain.com joe@otherdomain.com).\",\"txt.admin.views.settings.customers._settings.Read_more\":\"Read more.\",\"txt.admin.views.settings.customers._settings.Blacklist\":\"Blacklist\",\"txt.admin.views.settings.customers._settings.Always_suspend_emails_from_these\":\"Always suspend emails from these domains or email addresses. Separate multiple values with a space (for example, somedomain.com joe@otherdomain.com). Put an asterisk (*) to blacklist everything except the domains added to the whitelist.\",\"txt.admin.views.settings.customers._settings.User_registration_message\":\"User registration message\",\"txt.admin.views.settings.customers._settings.Message_presented_to_users_who\":\"Message presented to users who sign up online using the registration form.\",\"txt.admin.views.settings.customers._settings.User_welcome_email\":\"User welcome email\",\"txt.admin.views.settings.customers._settings.Message_emailed_to_users_upon\":\"Message emailed to users when they sign-up.\",\"txt.admin.views.settings.customers._settings.also_send_welcome_email_when_user_is_created\":\"Also send a welcome email when a new user is created by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.User_verification_email\":\"User verification email\",\"txt.admin.views.settings.customers._settings.also_send_verification_email_when_user_is_created\":\"Also send a verification email when a new user is created by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.also_send_verification_email_when_adding_identity\":\"Also send verification email to users when registering additional email addresses by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.additional_address_message_and_verify_notice\":\"Message emailed to users when they register additional email addresses. After the primary email address is verified, additional email addresses added by an agent or administrator are automatically verified.\",\"txt.admin.views.settings.customers._settings.Email_verification_email\":\"Email verification email\",\"txt.admin.views.settings.customers._settings.Message_emailed_to_users_when\":\"Message emailed to users when they register additional email addresses.\",\"txt.admin.views.settings.customers._settings.Allow_users_to_view_and\":\"Allow users to view and edit their profile data\",\"txt.admin.views.settings.customers._settings.Allow_end_users_to_change_profile_data\":\"Allow end-users to change profile data, such as name, email, and phone, in Zendesk.\",\"txt.admin.views.settings.customers._settings.You_typically_want_to_disable\":\"You should disable this option if you use SSO (Single Sign-On) to populate and update your users in Zendesk (using the API).\",\"txt.admin.views.settings.customers._settings.Allow_users_to_change_their\":\"Allow users to change their password\",\"txt.admin.views.settings.customers._settings.Allow_end_users_to_change\":\"Allow end-users to change their password. Disable this if you administer users and passwords in another system and rely on SSO (Single Sign-On).\",\"txt.admin.views.settings.customers._settings.Tags_on_users_and_organizations\":\"Tags on users and organizations\",\"txt.admin.views.settings.customers._settings.Allow_admins_and_permitted_agents\":\"Allow administrators and permitted agents to tag users and allow administrators to tag organizations. Tickets inherit tags from the ticket requester and the ticket requester's organization. Forums access can be restricted to certain tags.\",\"txt.admin.views.settings.customers._settings.Allow_agents_to_tag_users\":\"Allow agents to tag users and allow administrators to tag organizations. Tickets inherit tags from the ticket requester and the ticket requester's organization. Forums access can be restricted to certain tags.\",\"txt.admin.views.settings.customers._settings.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.customers._satisfaction.Satisfaction_ratings\":\"Satisfaction ratings\",\"txt.admin.views.settings.customers._satisfaction.Allow_customers_to_rate_tickets\":\"Allow customers to rate tickets.\",\"txt.admin.views.settings.customers._satisfaction.example_data\":\"Example Data\",\"txt.admin.views.settings.customers._satisfaction.turn_it_on_to_see\":\"Enable this feature to see your stats\",\"txt.admin.views.settings.customers._satisfaction.Offer_end_users_the_ability\":\"Offer end-users the ability to rate their experience on a ticket.\",\"txt.admin.views.settings.customers._satisfaction.allow_me_to_display_public\":\"Allow me to display public satisfaction statistics.\",\"txt.admin.views.settings.customers._satisfaction.Checking_this_will_make_the\":\"Selecting this option makes the distribution of your last 100 satisfaction ratings publicly accessible. You can then embed this information in your website using the following approaches:\",\"txt.admin.views.settings.customers._satisfaction.You_currently_have_less_than\":\"You currently have fewer than 100 ratings so you do not have a satisfaction score. Until you receive 100 ratings, you will see example images below.\",\"txt.admin.views.settings.customers._satisfaction.The_score_widget\":\"The score widget\",\"txt.admin.views.settings.customers._satisfaction.Said_good\":\"Said good\",\"txt.admin.views.settings.customers._satisfaction.Werent_so_sure\":\"Weren't so sure\",\"txt.admin.views.settings.customers._satisfaction.Overall_happiness\":\"Overall happiness\",\"txt.admin.views.settings.customers._satisfaction.Powered_by_zendesk_encoded\":\"Powered by <a href='http://www.zendesk.com/'>Zendesk</a>\",\"txt.admin.views.settings.customers._satisfaction.Powered_by_zendesk\":\"Powered by Zendesk\",\"txt.admin.views.settings.customers._satisfaction.What_does_this_do\":\"What does this do?\",\"txt.admin.views.settings.customers._satisfaction.This_is_a_super_simple_widget\":\"This is a simple widget you can embed anywhere on a web page. Copy the following code and paste it in the HTML code where you want the number boxes to appear. You can also customize the look and feel using CSS or the text strings.\",\"txt.admin.views.settings.customers._satisfaction.Learn_more\":\"Learn more\",\"txt.admin.views.settings.customers._satisfaction.How_do_I_use_it\":\"How do I use it?\",\"txt.admin.views.settings.customers._satisfaction.Simply_copy_and_paste_the\":\"Copy and paste the following code into the HTML code where you want the boxes to appear:\",\"txt.admin.views.settings.customers._satisfaction.Your_last_100_ratings_advanced\":\"Your last 100 ratings (advanced)\",\"txt.admin.views.settings.customers._satisfaction.We_produce_a_JSON_representation\":\"Zendesk produces a JSON representation of the last 100 ratings on your account. You can decide how you want to represent these last 100 ratings. The above example shows only 20. \",\"txt.admin.views.settings.customers._satisfaction.Using_JSON_is_a_little\":\"Using JSON is more advanced because you need some JavaScript knowledge. Below is an example using jQuery.\",\"txt.admin.views.settings.customers._satisfaction.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions.show.Extensions\":\"Extensions\",\"txt.admin.views.settings.extensions.show.widgets\":\"Widgets\",\"txt.admin.views.settings.extensions.show.targets\":\"Targets\",\"txt.admin.views.settings.extensions.show.crm\":\"CRM\",\"txt.admin.views.settings.extensions.show.Activity_Streams\":\"Activity Streams\",\"txt.admin.views.settings.extensions._yammer_stream_empty.add_your_Yammer_account\":\"To get started, {{add_your_yammer_account_link}}\",\"txt.admin.views.settings.extensions._yammer_stream_empty.add_your_Yammer_account_link\":\"add your Yammer account\",\"txt.admin.views.settings.extensions._yammer_stream_empty.Learn_more\":\"Learn more.\",\"txt.admin.views.settings.extensions._yammer_stream_empty.by_connecting_to_your_yammer_account\":\"Connecting your Yammer account to Zendesk enables important events to be pushed to the Yammer activity steam. You configure the events you want sent.\",\"txt.admin.views.settings.extensions._widgets.A_widget_is_a_small\":\"A widget is a small application that fits into the right side of your pages.\",\"txt.admin.views.settings.extensions._widgets.A_widget_is_for_end_users\":\"Widgets can change the look and feel of what your end-users see on your Web portal, or widgets can add a small application that fits into the right side of your Web portal.\",\"txt.admin.views.settings.extensions._widgets.Some_widgets_are_ready_made\":\"Some widgets can be used right away, while others need some customization.\",\"txt.admin.views.settings.extensions._widgets.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._widgets.add_widget\":\"add widget\",\"txt.admin.views.settings.extensions._widgets.active_widgets\":\"Active widgets ({{number_of_active_widgets}})\",\"txt.admin.views.settings.extensions._widgets.inactive_widgets\":\"Inactive widgets ({{number_of_inactive_widgets}})\",\"txt.admin.views.settings.extensions._widget.Unnamed_widget\":\"Unnamed widget\",\"txt.admin.views.settings.extensions._widget.page.one\":\"Used on 1 page.\",\"txt.admin.views.settings.extensions._widget.page.other\":\"Used on {{count}} pages.\",\"txt.admin.views.settings.extensions._widget.Used_globally\":\"Used globally\",\"txt.admin.views.settings.extensions._widget.Not_used\":\"Not used\",\"txt.admin.views.settings.extensions._widget.delete\":\"delete\",\"txt.admin.views.settings.extensions._widget.Are_you_sure\":\"Are you sure?\",\"txt.admin.views.settings.extensions._widget.deactivate\":\"deactivate\",\"txt.admin.views.settings.extensions._widget.activate\":\"activate\",\"txt.admin.views.settings.extensions._widget.edit\":\"edit\",\"txt.admin.views.settings.extensions._targets.Targets_allow_you_to_execute\":\"Targets enable you to execute call backs (hooks) into external systems on specific ticket events.\",\"txt.admin.views.settings.extensions._targets.You_can_use_this_to\":\"You can use this to receive notification via SMS or Twitter when a specific trigger executes. \",\"txt.admin.views.settings.extensions._targets.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._targets.add_target\":\"add target\",\"txt.admin.views.settings.extensions._targets.active_targets\":\"Active targets ({{number_of_active_targets}})\",\"txt.admin.views.settings.extensions._targets.inactive_targets\":\"Inactive targets ({{number_of_inactive_targets}})\",\"txt.admin.views.settings.extensions._target.Unnamed_target\":\"Unnamed target\",\"txt.admin.views.settings.extensions._target.system_label\":\"SYSTEM\",\"txt.admin.views.settings.extensions._target.delete\":\"delete\",\"txt.admin.views.settings.extensions._target.are_you_sure?\":\"Are you sure?\",\"txt.admin.views.settings.extensions._target.deactivate\":\"deactivate\",\"txt.admin.views.settings.extensions._target.activate\":\"activate\",\"txt.admin.views.settings.extensions._target.edit\":\"edit\",\"txt.admin.views.settings.extensions._sugar.Connected\":\"Connected\",\"txt.admin.views.settings.extensions._sugar.Your_Zendesk_account_is_connected\":\"Your Zendesk account is connected to your SugarCRM organization and can retrieve user information.\",\"txt.admin.views.settings.extensions._sugar.Connect\":\"Connect\",\"txt.admin.views.settings.extensions._sugar.Zendesk_for_SugarCRM_application\":\"Your Zendesk account is not connected to SugarCRM. The {{zendesk_for_sugar_crm_link}} must be installed in your SugarCRM organization to connect. Complete the form and submit it to test the connection.\",\"txt.admin.views.settings.extensions._sugar.Zendesk_for_SugarCRM_application_link\":\"Zendesk for SugarCRM application\",\"txt.admin.views.settings.extensions._sugar.Remember_that_you_can_t\":\"You cannot have more than one CRM configured at the same time. If you continue, this Salesforce setup will automatically remove your current CRM integration and its correspondent target and trigger.\",\"txt.admin.views.settings.extensions._sugar.URL\":\"URL\",\"txt.admin.views.settings.extensions._sugar.Your_SugarCRM_url_ie_http\":\"Your SugarCRM url. For example: http://sugar.domain.com\",\"txt.admin.views.settings.extensions._sugar.Username\":\"Username\",\"txt.admin.views.settings.extensions._sugar.Use_SugarCRM_administrator_credentials\":\"Use SugarCRM administrator credentials.\",\"txt.admin.views.settings.extensions._sugar.Password\":\"Password\",\"txt.admin.views.settings.extensions._sugar.User_data_lookup\":\"User data lookup\",\"txt.admin.views.settings.extensions._sugar.Enable\":\"Enable\",\"txt.admin.views.settings.extensions._sugar.Sugar_CRM_user_data_will_display\":\"Sugar CRM user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._sugar.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions._salesforce_init.Connect\":\"Connect\",\"txt.admin.views.settings.extensions._salesforce_init.zendesk_for_salesforce\":\"Your Zendesk account is not connected to Salesforce. The {{zendesk_for_salesforce_link}} must be installed in your Salesforce organization to successfully connect.\",\"txt.admin.views.settings.extensions._salesforce_init.zendesk_for_salesforce_link\":\"Zendesk for salesforce.com redirect\",\"txt.admin.views.settings.extensions._salesforce_init.password_policy_warning\":\"Your password policy security level for user passwords is set to Low. We recommend increasing the security level to require stronger passwords because you are importing customer information from Salesforce. You can change your setting in the {{password_policy_link}}.\",\"txt.admin.views.settings.extensions._salesforce_init.password_policy_link\":\"Password Policy page\",\"txt.admin.views.settings.extensions._salesforce_init.connect_to_salesforce\":\"Connect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce_init.You_can_connect_to_your\":\"You can connect to your Salesforce sandbox organization to try out the integration. When you are ready, connect to your production organization.\",\"txt.admin.views.settings.extensions._salesforce_init.Remember_that_you_can_t\":\"You cannot have more than one CRM configured at the same time. If you continue, this Salesforce setup will automatically remove your current CRM integration and its corresponding target and trigger.\",\"txt.admin.views.settings.extensions._crm.Select_CRM\":\"Select CRM\",\"txt.admin.views.settings.extensions._salesforce_setup.User_data_lookup\":\"User data lookup\",\"txt.admin.views.settings.extensions._salesforce_setup.Enable\":\"Enable\",\"txt.admin.views.settings.extensions._salesforce_setup.Salesforce_user_data_will_display\":\"Salesforce user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._salesforce_setup.Match_data_in_Salesforce_using\":\"Match data in Salesforce using the selected user profile attribute.\",\"txt.admin.views.settings.extensions._salesforce_setup.Authentication\":\"Authentication\",\"txt.admin.views.settings.extensions._salesforce_setup.Your_Zendesk_account_is_connected\":\"Your Zendesk account is connected to your Salesforce organization and can retrieve user information.\",\"txt.admin.views.settings.extensions._salesforce_setup.Reconnect_to_Salesforce_to_reauthorize\":\"Reconnect to Salesforce to reauthorize with your current Salesforce organization or switch to a different organization.\",\"txt.admin.views.settings.extensions._salesforce_setup.Click_here_to_reconnect\":\"Click here to reconnect.\",\"txt.admin.views.settings.extensions._salesforce_setup.reconnect_to_salesforce\":\"Reconnect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce_setup.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions._salesforce3.title\":\"Salesforce\",\"txt.admin.views.settings.extensions._salesforce3.subtitle\":\"Shows related information about contacts, accounts and more\",\"txt.admin.views.settings.extensions._salesforce3.connect\":\"1. Connect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce3.customize\":\"2. Customize your Salesforce app\",\"txt.admin.views.settings.extensions._salesforce3.enable\":\"3. Enable Salesforce data on user profiles\",\"txt.admin.views.settings.extensions._salesforce3.configuration.label\":\"How do you want to configure your app?\",\"txt.admin.views.settings.extensions._salesforce3.configuration.use_existing\":\"Use existing settings\",\"txt.admin.views.settings.extensions._salesforce3.configuration.use_customized\":\"Customize new settings\",\"txt.admin.views.settings.extensions._salesforce3.configuration.description\":\"To use the new Salesforce integration features, you need to configure new settings. Your existing settings will be deprecated at some point in the future.\",\"txt.admin.views.settings.extensions._salesforce3.add_field\":\"Add\",\"txt.admin.views.settings.extensions._salesforce3.select_some_field_alert\":\"Please select one or more primary fields\",\"txt.admin.views.settings.extensions._salesforce3.loading_fields\":\"Loading {{object_name}} fields ...\",\"txt.admin.views.settings.extensions._salesforce3.errors.saving_problem\":\"There was an error saving the configuration. Please try again or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.errors.general\":\"Error in saved configuration\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_object\":\"Missing object\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_salesforce_mapped\":\"The mapped field is missing from Salesforce. Select a new Salesforce field.\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_zendesk_mapped\":\"The mapped field is missing from Zendesk. Select a new Zendesk field.\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_fields\":\"One or more fields missing from Salesforce: {{fields}}\",\"txt.admin.views.settings.extensions._salesforce3.errors.connection_problem\":\"There was an error connecting to Salesforce. Please try again by reconnecting to reauthorize with your current Salesforce or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.test.title\":\"Test your Salesforce App\",\"txt.admin.views.settings.extensions._salesforce3.test.description\":\"Enter test data in the fields below to test your Salesforce app. Make sure the data you enter is in your Salesforce organization so that data is returned.\",\"txt.admin.views.settings.extensions._salesforce3.test.error\":\"An error occurred when fetching data. Please check the configuration or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.test.button\":\"Try It\",\"txt.admin.views.settings.extensions._salesforce3.add_object\":\"Add Object\",\"txt.admin.views.settings.extensions._salesforce3.edit_object\":\"Edit\",\"txt.admin.views.settings.extensions._salesforce3.remove_object\":\"Remove\",\"txt.admin.views.settings.extensions._salesforce3.remove_confirmation\":\"Are you sure you want to remove this object, including all saved configurations?\",\"txt.admin.views.settings.extensions._salesforce3.unknown_field\":\"Unknown field\",\"txt.admin.views.settings.extensions._salesforce3.mapped_to_zendesk\":\"Mapped to Zendesk: {{field}}\",\"txt.admin.views.settings.extensions._salesforce3.user_profile.enable\":\"Enable Salesforce data to display on a user profile page in Zendesk.\",\"txt.admin.views.settings.extensions._salesforce3.user_profile.lookup_field\":\"Select a user attribute to look up the matching Salesforce data.\",\"txt.admin.views.settings.extensions._salesforce3.object_config.title.edit\":\"Edit Salesforce Object\",\"txt.admin.views.settings.extensions._salesforce3.object_config.title.add\":\"Add Salesforce Object\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item1\":\"1. Select a Salesforce record type to display\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem1\":\"Each record type you select will appear in your app\",\"txt.admin.views.settings.extensions._salesforce3.object_config.save\":\"Save\",\"txt.admin.views.settings.extensions._salesforce3.object_config.cancel\":\"Cancel\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item2\":\"2. Select Salesforce fields to display\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem2\":\"These fields will appear under the record type in your app\",\"txt.admin.views.settings.extensions._salesforce3.object_config.available_fields\":\"SALESFORCE FIELDS\",\"txt.admin.views.settings.extensions._salesforce3.object_config.selected_fields\":\"SELECTED SALESFORCE FIELDS\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item3\":\"3. Map fields to enable record lookup\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem3\":\"This enables Zendesk to find Salesforce records that match your ticket\",\"txt.admin.views.settings.extensions._salesforce3.object_config.map_to\":\"MAP TO\",\"txt.admin.views.settings.extensions._salesforce3.object_config.zendesk_field\":\"ZENDESK FIELD\",\"txt.admin.views.settings.extensions._ms_dynamics.connected\":\"Your Zendesk account is connected to your Microsoft Dynamics instance and can retrieve user information.\",\"txt.admin.views.settings.extensions._ms_dynamics.connect\":\"Connect\",\"txt.admin.views.settings.extensions._ms_dynamics.zendesk_for_dynamics\":\"The {{zendesk_for_dynamics_link}} must be installed in your Microsoft Dynamics instance to successfully connect.\",\"txt.admin.views.settings.extensions._ms_dynamics.zendesk_for_dynamics_link\":\"Zendesk for Microsoft Dynamics application\",\"txt.admin.views.settings.extensions._ms_dynamics.warning\":\"You can have only one CRM integration configured at any given time. Completing this setup will replace your existing CRM integration.\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.label\":\"Select a hosting type\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.cloud\":\"Cloud\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.on_premise\":\"On-premise\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.ifd\":\"Internet Facing Deploy (IFD)\",\"txt.admin.views.settings.extensions._ms_dynamics.web_service_address.label\":\"Web Service Address\",\"txt.admin.views.settings.extensions._ms_dynamics.web_service_address.description\":\"URL of the IIS web service used to communicate with Microsoft Dynamics CRM. Use https:// if SSL-enabled.\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.label\":\"CRM Server Address\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.description.premise\":\"Your MS Dynamics CRM 2011 Server address. Use https:// if SSL-enabled and include the organization name. For example, https://crmservername:portnumber/orgname.\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.description.cloud\":\"Your MS Dynamics CRM 2011 Server address. Use https:// if SSL-enabled. For example, http://org.crm.dynamics.com/.\",\"txt.admin.views.settings.extensions._ms_dynamics.additional_domains.label\":\"Additional Domains\",\"txt.admin.views.settings.extensions._ms_dynamics.additional_domains.description\":\"Include additional domains here for the client access policy. Separate multiple values with commas (example: http://domain1:8080, https://www.domain2.com).\",\"txt.admin.views.settings.extensions._ms_dynamics.domain_name.label\":\"Domain Name\",\"txt.admin.views.settings.extensions._ms_dynamics.domain_name.description\":\"The network domain your MS Dynamics CRM 2011 is installed on.\",\"txt.admin.views.settings.extensions._ms_dynamics.username.label\":\"Username\",\"txt.admin.views.settings.extensions._ms_dynamics.username.description\":\"The administrator username.\",\"txt.admin.views.settings.extensions._ms_dynamics.password.label\":\"Password\",\"txt.admin.views.settings.extensions._ms_dynamics.password.description\":\"The administrator password.\",\"txt.admin.views.settings.extensions._ms_dynamics.discovery_uri.label\":\"Discovery URI\",\"txt.admin.views.settings.extensions._ms_dynamics.discovery_uri.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_uri.label\":\"Organization URI\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_uri.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_name.label\":\"Organization name\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_name.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.active.label\":\"User data lookup\",\"txt.admin.views.settings.extensions._ms_dynamics.active.enable\":\"Enable\",\"txt.admin.views.settings.extensions._ms_dynamics.active.description\":\"Microsoft Dynamics user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._activity_streams.Yammer\":\"Yammer\",\"txt.admin.views.settings.extensions._activity_streams.You_can_choose_what_updated_you_would_like\":\"You can choose the updates you would like Zendesk to push to Yammer's Activity Stream below.\",\"txt.admin.views.settings.extensions._activity_streams.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._activity_streams.We_will_only_update_the\":\"We will only update the group on Yammer to which the ticket is assigned. This will reduce the number of updates being broadcast to everyone.\",\"txt.admin.views.settings.extensions._activity_streams.When_a_ticket_is_created\":\"When a ticket is created\",\"txt.admin.views.settings.extensions._activity_streams.When_a_comment_has_been\":\"When a comment has been made in a ticket\",\"txt.admin.views.settings.extensions._activity_streams.When_the_status_of_a\":\"When the status of a ticket has changed\",\"txt.admin.views.settings.extensions._activity_streams.When_a_satisfaction_rating_has\":\"When a satisfaction rating has been made or changed\",\"txt.admin.views.settings.extensions._activity_streams.Remove\":\"Remove\",\"txt.admin.views.settings.extensions._activity_streams.remove_confirmation\":\"Are you sure you want to remove this Yammer Activity Stream Integration?\",\"txt.admin.views.settings.extensions._activity_streams.Change_Stream_Key\":\"Change Stream Key\",\"txt.admin.views.settings.extensions._activity_streams.or_label\":\"or\",\"txt.admin.views.settings.extensions._activity_streams.Save_tab\":\"Save tab\",\"txt.admin.views.settings.new_zendesk.show.New_Zendesk_title\":\"New Zendesk\",\"txt.admin.views.settings.new_zendesk.show.top_paragraph\":\"Selecting this option makes the new Zendesk the default for all your agents. This new interface is different, so please test it first from the \\\"try the new Zendesk\\\" link in the upper-right corner of this interface and watch the video to the right.\",\"txt.admin.views.settings.new_zendesk.show.read_this_article_link\":\"Read this article for more information\",\"txt.admin.views.settings.new_zendesk.show.what_youll_get_title\":\"What you'll get:\",\"txt.admin.views.settings.new_zendesk.show.listed_features.update_user_data\":\"Update user data from the ticket interface\",\"txt.admin.views.settings.new_zendesk.show.listed_features.new_improved_search_functions\":\"New improved search functions\",\"txt.admin.views.settings.new_zendesk.show.listed_features.work_on_more_than_one_ticket\":\"Work on more than one ticket at once with tabs\",\"txt.admin.views.settings.new_zendesk.show.listed_features.assign_tickets_quicker\":\"Assign tickets quicker and easier with a unified group and assignee field\",\"txt.admin.views.settings.new_zendesk.show.listed_features.clearer_public_and_private_comments\":\"Clearer public and private comments\",\"txt.admin.views.settings.new_zendesk.show.listed_features.many_more_keyboard_shortcuts\":\"Many more keyboard shortcuts\",\"txt.admin.views.settings.new_zendesk.show.listed_features.next_ticket_button\":\"Next Ticket button enables agents to quickly browse tickets\",\"txt.admin.views.settings.new_zendesk.show.listed_features.access_to_new_zendesk_features\":\"Access to new Zendesk features, such as the Reporting dashboard\",\"txt.admin.views.settings.new_zendesk.show.watch_this_video_title\":\"Watch this video to learn more about the new Zendesk\",\"txt.admin.views.settings.new_zendesk.show.ready_to_switch_title\":\"Ready to switch?\",\"txt.admin.views.settings.new_zendesk.show.when_youre_ready\":\"When you're ready, just use this button to make the change.\",\"txt.admin.views.settings.new_zendesk.show.welcome_to_a_new_way\":\"Welcome to a new way to provide the very best support to your customers!\",\"txt.admin.views.settings.new_zendesk.show.switch_label\":\"Switch\",\"txt.admin.views.settings.screencasts.provisioning.header\":\"Your Zendesk can use Screenr to record screencasts.\",\"txt.admin.views.settings.screencasts.provisioning.once_you_confirm\":\"We can set up a free Screenr account for you and connect it to your Zendesk without sharing your contact information.\",\"txt.admin.views.settings.screencasts.provisioning.after_created\":\"After your Screenr account has been created, you can also enable screencasting for your Feedback Tab and forums.\",\"txt.admin.views.settings.screencasts.provisioning.submit_button\":\"Connect Screenr to your Zendesk account\",\"txt.admin.views.settings.screencasts.downgrading.msg_for_free\":\"You have a free, basic Screenr account ({{screenr_host}}) that cannot be downgraded\",\"txt.admin.views.settings.screencasts.downgrading.bt_for_free\":\"OK\",\"txt.admin.views.settings.screencasts.downgrading.msg_for_paying\":\"You have an upgraded Screenr account ({{screenr_host}}) that allows you to record screencasts while creating forum articles.\",\"txt.admin.views.settings.screencasts.downgrading.note_for_paying\":\"If you downgrade your account you cannot create new screencasts, but you can access existing screencasts.\",\"txt.admin.views.settings.screencasts.downgrading.bt_cancel\":\"Cancel\",\"txt.admin.views.settings.screencasts.downgrading.bt_downgrade\":\"Downgrade\",\"txt.admin.views.settings.credit_card.details.number\":\"Number\",\"txt.admin.views.settings.credit_card.details.expiration\":\"Expiration\",\"txt.admin.views.settings.credit_card.details.change_credit_card\":\"Change Credit Card\",\"txt.admin.views.settings.credit_card.details.we_have_no_cc_on_file\":\"We have no credit card on file for this account.\",\"txt.admin.views.settings.credit_card.details.enter_credit_card_now\":\"Enter a Credit Card now\",\"txt.admin.views.getting_started._marquee.Getting_Started_With_Zendesk\":\"Getting Started With Zendesk\",\"txt.admin.views.getting_started._marquee.You_ve_been_logged_in\":\"You have been logged in directly. When this login expires, you must verify your email account by clicking the link in the welcome email.\",\"txt.admin.views.getting_started._marquee.Stay_on_top_of_all\":\"Stay on top of all your customer conversations.\",\"txt.admin.views.getting_started._marquee.Zendesk_is_easy_to_use\":\"Zendesk is easy to use. We suggest you start by watching this introductory video and continue with the steps below. Enjoy!\",\"txt.admin.views.getting_started._marquee.Questions_Call_us_at_1\":\"Questions? Call us at +1 (415) 418-7506 or email us anytime.\",\"txt.admin.views.getting_started._marquee.Getting_Started_Video\":\"Getting Started Video\",\"txt.admin.views.getting_started._agent.Upload_your_photo\":\"Upload your photo\",\"txt.admin.views.getting_started._agent.Create_a_personal_signature_optional\":\"Create a personal signature (optional)\",\"txt.admin.views.getting_started._agent.A_custom_signature_can_be\":\"You can add a custom signature to the end of all outgoing email conversations you have through Zendesk. Add your job title, telephone number, or any other information you’d like to include.\",\"txt.admin.views.getting_started._photo.A_smiling_face_for_your\":\"A smiling face for your happy customers.\",\"txt.admin.views.getting_started._photo.JPG_GIF_or_PNG_Maximum\":\"JPG, GIF, or PNG. Maximum upload file size: 700kb. \",\"txt.admin.views.getting_started._photo.Change_image\":\"Change image\",\"txt.admin.views.getting_started._photo.Delete_this_image\":\"Delete this image\",\"txt.admin.views.getting_started._signature.Save\":\"Save\",\"txt.admin.views.getting_started._signature.Click_here_to_edit_your\":\"Click here to edit your signature.\",\"txt.admin.views.getting_started._sidebar.Watch_brief_video_tutorials_on\":\"Watch brief video tutorials on ticket handling, knowledge base management, and more.\",\"txt.admin.views.getting_started._sidebar.Learn_from_the_Zendesk_community\":\"Learn from the Zendesk community where Zendesk users like you are sharing tips and tricks.\",\"txt.admin.views.getting_started._choose_adventure.Knowledge_base\":\"Knowledge base\",\"txt.admin.views.getting_started._choose_adventure.Add_content_to_your_forums\":\"Add content to your forums, including FAQs, tips, and more.\",\"txt.admin.views.tickets.new.new_ticket\":\"New ticket\",\"txt.admin.views.tickets.new.Use_tickets_linked_to_topics\":\"Use tickets linked to topics to internally discuss and track a conversation about a topic, such as a feature request or a problem a customer is having.\",\"txt.admin.views.tickets.new.Only_when_selecting_Also_post\":\"Only when you select Also post this as a comment in the linked topic is a ticket comment posted back to the linked topic.\",\"txt.admin.views.tickets.new.By_doing_so_you_ll\":\"By doing so, you will create a link between a previously Closed ticket and a New ticket.\",\"txt.admin.views.tickets.new.A_follow_up_is_automatically\":\"A follow-up is automatically created when an end-user replies to a Closed ticket from their inbox.\",\"txt.admin.views.tickets.new.Setting_the_correct_ticket_status\":\"Setting the correct ticket status helps you and the ticket requester understand who is doing what:\",\"txt.admin.views.tickets.new.New_tickets_are_automatically_changed\":\"New tickets are automatically changed to Open when assigned to an agent.\",\"txt.admin.views.tickets.new.When_a_non_agent_requester\":\"When a non-agent requester replies to a Pending or Solved ticket, the ticket is automatically changed to Open.\",\"txt.admin.views.tickets.new.Read_more_about_inborn_ticket\":\"Read more about inborn ticket rules.\",\"txt.admin.views.tickets.new.Scoring\":\"Scoring\",\"txt.admin.views.tickets.new.Ticket_scores_determine_the_overall\":\"Ticket scores determine the overall prioritization of tickets in your Zendesk.\",\"txt.admin.views.tickets.new.The_better_you_qualify_the\":\"The better you qualify the ticket (by providing values for ticket properties), the lower the score.\",\"txt.admin.views.tickets.new.Linked_topic\":\"Linked topic\",\"txt.admin.views.tickets.new.New\":\"New\",\"txt.admin.views.tickets.new.Ticket_is_awaiting_assignment_to\":\"Ticket is awaiting assignment to an agent.\",\"txt.admin.views.tickets.new.Open\":\"Open\",\"txt.admin.views.tickets.new.Help_desk_staff_is_working\":\"Support staff is working on the ticket.\",\"txt.admin.views.tickets.new.Pending\":\"Pending\",\"txt.admin.views.tickets.new.Help_desk_staff_is_waiting\":\"Support staff is waiting for the requester to reply.\",\"txt.admin.views.tickets.new.Solved\":\"Solved\",\"txt.admin.views.tickets.new.The_ticket_has_been_deemed\":\"The ticket has been solved.\",\"txt.admin.views.tickets.new.you_Are_creating_a_ticket\":\"You are creating a ticket linked to a topic.\",\"txt.admin.views.tickets.new.you_are_creating_a_follow_up_ticket\":\"You are creating a follow-up ticket.\",\"txt.admin.views.tickets.new.you_are_submitting_a_new_ticket\":\"You are submitting a new ticket.\",\"txt.admin.views.tickets._requester.Requester\":\"Requester\",\"txt.admin.views.tickets._requester.CC\":\"CC\",\"txt.admin.views.tickets._header.New_ticket\":\"New ticket\",\"txt.admin.views.tickets._header.recovering_suspended_ticket\":\"recovering suspended ticket\",\"txt.admin.views.tickets._ticket_form.Description_required\":\"Description (required)\",\"txt.admin.views.tickets._tags.Tags\":\"Tags\",\"txt.admin.views.tickets._form.submit_label\":\"Submit\",\"txt.admin.views.tickets.editable_notes.user_notes_label\":\"User notes\",\"txt.admin.views.tickets.editable_notes.organization_notes_label\":\"Organization notes\",\"txt.admin.views.tickets.editable_notes.model_notes_label\":\"{{model_name}} notes\",\"txt.admin.views.tickets.editable_notes.model_details_label\":\"{{model_name}} details\",\"txt.admin.views.tickets.editable_notes.edit_label\":\"edit\",\"txt.admin.views.tickets.editable_notes.update_label\":\"Update\",\"txt.admin.views.tickets.editable_notes.model_details_label_Organization\":\"Organization details\",\"txt.admin.views.tickets.editable_notes.model_details_label_User\":\"User details\",\"txt.admin.views.tickets.merge.new.Merge_ticket\":\"Merge ticket\",\"txt.admin.views.tickets.merge.new.Enter_ticket_ID_to_merge\":\"Enter ticket ID to merge into\",\"txt.admin.views.tickets.merge.new.Merge\":\"Merge\",\"txt.admin.views.tickets.merge.new.Tickets_can_be_merged_into\":\"Tickets can be merged into other unsolved tickets from the same requester.\",\"txt.admin.views.tickets.merge.new.you_cant_merge_this_ticket_because_no_unsolved_tickets\":\"You cannot merge this ticket because {{name_of_requester}} has no unsolved tickets.\",\"txt.admin.views.tickets.merge.new.to_merge_into_tickets_requested_from_other_users\":\"To merge into tickets requested from other users you must enable {{requester_cc_link}} in your account.\",\"txt.admin.views.tickets.merge.new.to_merge_into_tickets_requested_from_other_users_link\":\"Requester/cc editing\",\"txt.admin.views.tickets.merge.new.learn_more_about_ccing\":\"Learn more about cc'ing\",\"txt.admin.views.tickets.merge.new.or\":\"or\",\"txt.admin.views.tickets.merge.new.Select_one_of_the_following\":\"Select one of the following tickets\",\"txt.admin.views.tickets.merge.new.tickets_in_current_views\":\"Tickets in current view\",\"txt.admin.views.tickets.merge.new.your_recently_viewed_tickets\":\"Your recently viewed tickets\",\"txt.admin.views.tickets.merge.new.name_tickets\":\"{{first_name}}'s tickets\",\"txt.admin.views.tickets.merge._error.Error\":\"Error\",\"txt.admin.views.tickets.merge._error.please_close_this_window\":\"Please {{close_this_window_link}} and try again.\",\"txt.admin.views.tickets.merge._error.please_close_this_window_link\":\"close this window\",\"txt.admin.views.tickets.merge.show.Merge_ticket\":\"Merge ticket\",\"txt.admin.views.tickets.merge.show.You_are_about_to_merge_bulk\":\"You are about to merge tickets #{{list_of_tickets}} into ticket #{{the_number_of_the_ticket}}\",\"txt.admin.views.tickets.merge.show.You_are_about_to_merge\":\"You are about to merge ticket #{{ticket_number_source}} into ticket #{{ticket_into_be_merge}}\",\"txt.admin.views.tickets.merge.show.These_tickets\":\"These tickets will be closed with the following comment:\",\"txt.admin.views.tickets.merge.show.This_ticket\":\"This ticket will be closed with the following comment:\",\"txt.admin.views.tickets.merge.show.This_ticket_will_be_updated\":\"This ticket will be updated with the following comment:\",\"txt.admin.views.tickets.merge.show.requester_can_see_this_comment\":\"Requester can see this comment\",\"txt.admin.views.tickets.merge.show.users_will_be_added_as_cc\":\"{{user_who_will_be_added}} will be added as cc and the following comment will be added:\",\"txt.admin.views.tickets.merge.show.Confirm_and_Merge\":\"Confirm and Merge\",\"txt.admin.views.tickets._static_requester.Requester\":\"Requester\",\"txt.admin.views.tickets._static_requester.change\":\"change\",\"txt.admin.views.tickets._static_requester.You_are_the_requester_of\":\"You are the requester of this private discussion.\",\"txt.admin.views.tickets._static_requester.Tickets_linked_to_topics_allow\":\"Tickets linked to topics allow you and other agents to privately discuss the topic before adding a public reply to the topic.\",\"txt.admin.views.tickets._sub_header.linked_to_1\":\"Linked to {{forum_topic_link}}\",\"txt.admin.views.tickets._sub_header.linked_to_2\":\"forum topic\",\"txt.admin.views.tickets._sub_header.follow_up_to_ticket\":\"Follow-up to {{ticket_link}}\",\"txt.admin.views.tickets._sub_header.follow_up_to_ticket_link\":\"ticket #{{id_ticket}}\",\"txt.admin.views.tickets._user_organization_details.organization_profile\":\"Organization profile \",\"txt.admin.views.tickets._requester_header.via\":\"via\",\"txt.admin.views.tickets._associated_incidents.linked_incidents_title\":\"Linked incidents\",\"txt.admin.views.tickets._associated_incidents.This_Problem_ticket_has\":\"This problem ticket has: \",\"txt.admin.views.tickets._associated_incidents.linked_incidents.one\":\"1 linked incident ticket\",\"txt.admin.views.tickets._associated_incidents.linked_incidents.other\":\"{{count}} linked incident tickets\",\"txt.admin.views.tickets._associated_incidents.Solving_this_ticket_will_add\":\"Solving this problem ticket will also set any unsolved linked incident tickets to solved and will add the comment (if any) from this solved ticket to any linked incident tickets.\",\"txt.admin.views.tickets.user_details.Accounts\":\"Accounts\",\"txt.admin.views.tickets.comment_mode.your_comment_contains_placeholders\":\"your comment contains placeholders. Upon submit, the placeholders will be replaced with proper values for each of the selected tickets.\",\"txt.admin.views.shared._macro_list.apply_macro_label\":\"apply macro\",\"txt.admin.views.shared._macro_list.apply_macro_message\":\"You can use Ctrl+M to toggle the Macro menu\",\"txt.admin.views.shared._macro_list.No_Macro_with_found\":\"No macro with {{name_of_macro}} found\",\"txt.admin.views.shared._macro_list.Your_macros\":\"Your macros\",\"txt.admin.views.shared._browse_tickets.browse_label\":\"Browse\",\"txt.admin.views.shared._browse_tickets.Tickets_by_properties\":\"Tickets by properties\",\"txt.admin.views.shared._browse_tickets.Tickets_by_tags\":\"Tickets by tags\",\"txt.admin.views.shared._browse_tickets.Topics_by_tags\":\"Topics by tags\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.Comments_only\":\"Comments only\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.ticket_with_id\":\"Ticket #{{id_ticket}}\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.All_events_and_notifications\":\"All events and notifications\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.comments_label\":\"Comments\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.Linked_topic\":\"Linked topic\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.events_label\":\"Events\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.related_topic\":\"Related Topic\",\"txt.admin.views.shared._recording.download_audio_file\":\"download audio file\",\"txt.admin.views.shared.help._twitter_search_general.Define_your_Twitter_search\":\"Define your Twitter search\",\"txt.admin.views.shared.help._twitter_search_general.Combine_keywords_and_special_operators\":\"Combine keywords and special operators to find relevant tweets.\",\"txt.admin.views.shared.help._twitter_search_general.twitter_search\":\"twitter search\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_containing_twitter_and\":\"Returns tweets containing 'twitter' and 'search'\",\"txt.admin.views.shared.help._twitter_search_general.twitter_search_complete\":\"\\\"twitter search\\\"\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_with_the_exact\":\"Returns tweets with the exact phrase 'twitter search'.\",\"txt.admin.views.shared.help._twitter_search_general.support_help\":\"@support help\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_mentioning_support_containing\":\"Returns tweets mentioning @support containing the word 'help'.\",\"txt.admin.views.shared.help._twitter_search_general.support_minus_help\":\"@support -help\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_mentioning_support_but\":\"Returns tweets mentioning @support but not the word 'help'.\",\"txt.admin.views.shared.help._twitter_search_general.support_help_filter_retweets\":\"@support help -filter:retweets\",\"txt.admin.views.shared.help._twitter_search_general.Returns_all_tweets_mentioning_support\":\"Returns all tweets mentioning @support containing the word 'help' and removes all retweets.\",\"txt.admin.views.shared.help._twitter_search_general.to_support_thanks\":\"to:support thanks\",\"txt.admin.views.shared.help._twitter_search_general.Returns_all_replies_to_support\":\"Returns all @replies to @support containing the word 'thanks'.\",\"txt.admin.views.shared.help._twitter_search_general.See_more_advanced_search_operators\":\"See more advanced search operators\",\"txt.admin.views.shared.help._twitter_search_general.Please_note_that_the_near\":\"The \\\"near\\\" operator is not supported.\",\"txt.admin.views.shared._chat_menu.open_chat_panel\":\"Open Chat Panel\",\"txt.admin.views.shared._csr_data_boxes.Open_Tickets_now\":\"Open Tickets (current)\",\"txt.admin.views.shared._csr_data_boxes.Ticket_Statistics_this_week\":\"Ticket Statistics (this week)\",\"txt.admin.views.shared._csr_data_boxes.Satisfaction_Statistics_60_days\":\"Satisfaction Statistics (60 days)\",\"txt.admin.views.shared._csr_data_boxes.You\":\"You\",\"txt.admin.views.shared._csr_data_boxes.Agent\":\"Agent\",\"txt.admin.views.shared._csr_data_boxes.Help_desk\":\"Help desk\",\"txt.admin.views.shared._twitter_search_menu.Add_your_Twitter_account\":\"{{add_your_twitter_link}} to search Twitter and convert tweets to tickets.\",\"txt.admin.views.shared._twitter_search_menu.Add_your_Twitter_account_link\":\"Add Twitter\",\"txt.admin.views.shared._twitter_search_menu.Ignore_this\":\"Ignore this\",\"txt.admin.views.shared._twitter_search_menu.Add_a_saved_search\":\"{{add_saved_search_link}} to search Twitter and convert tweets to tickets.\",\"txt.admin.views.shared._twitter_search_menu.Add_a_saved_search_link\":\"Add a saved search\",\"txt.admin.views.shared._twitter_search_menu.My_searches\":\"My searches\",\"txt.admin.views.shared._trial.Days\":\"Days\",\"txt.admin.views.shared._trial.hello_you_are_testing_the_plan\":\"Hello {{first_name_of_user}}, you are testing the {{name_of_the_plan}} plan.\",\"txt.admin.views.shared._trial.get_started\":\"GET STARTED\",\"txt.admin.views.shared._trial.Your_Trial_Expires_in_a\":\"Your Trial Expires in a Few Hours\",\"txt.admin.views.shared._trial.Your_Trial_Expires_in\":\"Your trial expires in\",\"txt.admin.views.shared._trial.yes_keep_my_zendesk_going\":\"Yes! Keep my Zendesk going.\",\"txt.admin.views.shared._voice_call_console.related_ticket\":\"Related Ticket\",\"txt.admin.views.shared._voice_call_console.Zendesk_Voice_is_currently_down\":\"Zendesk Voice is currently down for maintenance.\",\"txt.admin.views.shared._voice_call_console.New_calls_will_be_safely\":\"New calls will be routed to voicemail.\",\"txt.admin.views.shared._voice_call_console.unsolved_tickets\":\"Unsolved Tickets\",\"txt.admin.views.shared._voice_call_console.See_users_with_this_number\":\"See users with this number\",\"txt.admin.views.shared._voice_call_console.Incoming_call\":\"Incoming call\",\"txt.admin.views.shared._voice_call_console.A_Call_is_in_Progress\":\"A Call is in Progress. Reloading this window will end the current call.\",\"txt.admin.views.shared._voice_call_console.Open_current_page_in_a\":\"Open current page in a new window\",\"txt.admin.views.shared._voice_call_console.a_ticket_has_been_created\":\"A ticket has been created\",\"txt.admin.views.shared._voice_call_console.unknown_caller\":\"Unknown Caller\",\"txt.admin.views.shared._voice_call_console.accept\":\"Accept\",\"txt.admin.views.shared._voice_call_console.decline\":\"Decline\",\"txt.admin.views.shared._voice_call_console.end_call\":\"End Call\",\"txt.admin.views.shared._voice_call_console.ending_call\":\"Ending Call...\",\"txt.admin.views.shared._voice_call_console.connecting\":\"Connecting...\",\"txt.admin.views.shared._voice_call_console.close_and_accept_new_calls\":\"Close and accept new calls\",\"txt.admin.views.shared._voice_call_console.close\":\"Close\",\"txt.admin.views.shared._payment_problem.account_suspended.title\":\"Oh no {{account_owner}}! This account has been suspended.\",\"txt.admin.views.shared._payment_problem.account_suspended.message\":\"

To reactivate this account, have the account\\nowner {{account_owner}} submit a valid credit card.

\\n

Your data and customizations are all safe, but unfortunately this account has been suspended because we were not\\nable to process a credit card payment.

\\n

If you have questions or believe that there was a mistake, contact support@zendesk.com.

\\n

Thank you, and we are sorry for the inconvenience this might be causing. We are here to help.

\\n\",\"txt.admin.views.shared._payment_problem.warning.title\":\"Warning: Payment problems\",\"txt.admin.views.shared._payment_problem.warning.message\":\"

We are unable to charge the credit card on file.

\\n

Your account owner {{account_owner}} can resolve this issue by resubmitting credit card information here.

\\n

Please refer to this support article on typical\\nreasons for transaction failures and authorization errors.

\\n

Continued failure to charge the credit card on file will ultimately lead to account suspension.

\\n\",\"txt.admin.views.shared._payment_problem.warning_with_voice_suspension.title\":\"Warning: Payment problems\",\"txt.admin.views.shared._payment_problem.warning_with_voice_suspension.message\":\"

We are unable to charge the credit card on file. Zendesk Voice has been temporarily disabled in your account.

\\n

Your account owner {{account_owner}} can resolve this issue by resubmitting credit card information here.

\\n

Please refer to this support article on typical\\nreasons for transaction failures and authorization errors.

\\n

Continued failure to charge the credit card on file will ultimately lead to account suspension.

\\n\",\"txt.admin.views.shared._plan_info.In_order_to_continue_use\":\"To continue use of your Zendesk beyond the trial period you can upgrade to a paid plan.\",\"txt.admin.views.shared._plan_info.your_zendesk_is_on_plan\":\"Your Zendesk is on a {{name_of_plan}} subscription plan with a limit of {{max_agents}} agents.\",\"txt.admin.views.shared._plan_info.Upgrade_now_and_get\":\"Upgrade now and get:\",\"txt.admin.views.shared._plan_info.subscription_plan\":\"Subscription plan\",\"txt.admin.views.shared._plan_info.thanks_for_trying_out_zendesk\":\"Thank you for trying Zendesk:\",\"txt.admin.views.shared._plan_info.yes_show_me_my_upgrade_options\":\"Yes, show me my upgrade options now.\",\"txt.admin.views.shared._plan_info.add_more_agents_to_your_account\":\"Add more agents to your account.\",\"txt.admin.views.shared._plan_info.order_to_upgrade\":\"To upgrade, contact {{owner_name}}, your Zendesk owner.\",\"txt.admin.views.verification.password_policy.Before_you_choose_a_password\":\"Before you choose a password, set the password security level for your agents and end-users.\",\"txt.admin.views.verification.password_policy.Security_level\":\"Security level\",\"txt.admin.views.verification.password_policy.Save_changes\":\"Save changes\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.introduction\":\"Upgrading to the Zendesk Enterprise plan allows you to define custom roles for your agents, giving you granular control over who can do what in your Zendesk, including:\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.ticketing\":\"Ticketing\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.user_profile_management\":\"User profile management\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.forum\":\"Forums\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.reports_views_macros\":\"Reports, Views, and Macros\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.channels\":\"Channels\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.business_rules\":\"Business rules (Triggers, Automations, and SLA targets)\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.light_agents\":\"Additionally, the Enterprise plan allows you to have an unlimited number of free Light Agents, who are able to view tickets and make private comments.\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.if_account_is_trial\":\"If you need customizable roles for your agents, email {{email}} and request a free trial of the Enterprise plan now.\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.upgrade_to_entreprise\":\"Upgrade to the Enterprise plan now\",\"txt.admin.views.people.groups.group.no_members\":\"No members\",\"txt.admin.views.people.groups.group.and_more\":\"and {{group_size}} more\",\"txt.admin.views.people.groups.group.edit\":\"edit\",\"txt.admin.views.people.groups.sidebar.group\":\"Group\",\"txt.admin.views.people.groups.sidebar_text.text_one\":\"Groups categorize agents - an agent is always a member of at least one group.\",\"txt.admin.views.people.groups.sidebar_text.text_two\":\"Groups help to ensure that tickets are assigned to a qualified agent. \",\"txt.admin.views.people.groups.sidebar_text.text_three\":\"For example, you might create a group for agents with hardware expertise and then assign all hardware related tickets to that group.\",\"txt.admin.views.people.groups.sidebar_text.text_four\":\"Group performance can be measured using reports.\",\"txt.admin.views.people.groups.sidebar_text.text_five\":\"End-users cannot be added to groups, but can be added to organizations.\",\"txt.admin.views.people.groups.show.group_satisfaction\":\"Group satisfaction score: {{score}}\",\"txt.admin.views.people.groups.edit.edit_group\":\"Edit group\",\"txt.admin.views.people.groups.edit.add_group\":\"Add group\",\"txt.admin.views.people.groups.edit.delete_label\":\"Delete\",\"txt.admin.views.people.groups.edit.update_group_label\":\"Update group\",\"txt.admin.views.people.groups.edit.create_group_label\":\"Create group\",\"txt.admin.views.people.groups.edit.delete_confirmation\":\"Are you sure you wish to delete the group {{group_name}}? This will unassign all agents and tickets assigned to the group (if any).\",\"txt.admin.views.people.groups.edit.updating_group_label\":\"Updating group\",\"txt.admin.views.people.groups.edit.creating_group_label\":\"Creating group\",\"txt.admin.views.people.groups.edit.or_label\":\"or\",\"txt.admin.views.people.group.edit.removing_user_from_group\":\"Warning. To be assigned tickets, an agent must be a member of at least one group.\\n\\n Are you sure you want to remove {{user_name}} from this group?\\n\\n All of {{user_name}}'s open tickets will become unassigned.\",\"txt.admin.views.people.group.edit.group_name_label\":\"Group name\",\"txt.admin.views.people.group.edit.agents_in_group_label\":\"Agents in group\",\"txt.admin.views.people.group.group.group_image_title\":\"Group\",\"txt.admin.views.people.organizations.sidebar_text.text_one\":\"Organizations are collections of users (agents and end-users). You use organizations to, for example, define views, as criteria for assigning tickets, to define access to forums, and in your reports.\",\"txt.admin.views.people.organizations.sidebar_text.text_two\":\"You can manually add a user to an organization from the user's profile page.\",\"txt.admin.views.people.organizations.edit.edit_organization_label\":\"Edit organization\",\"txt.admin.views.people.organizations.edit.add_organization_label\":\"Add organization\",\"txt.admin.views.people.organizations.edit.bulk_import_label\":\"Bulk import\",\"txt.admin.views.people.organizations.edit.bulk_import_text\":\"Have a lot of existing organizations to import?\",\"txt.admin.views.people.organizations.edit.bulk_organization_import_label\":\"Bulk organization import\",\"txt.admin.views.people.organizations.edit.organization_name_label\":\"Organization name\",\"txt.admin.views.people.organizations.edit.tags_label\":\"Tags\",\"txt.admin.views.people.organizations.edit.tags_explanation\":\"These tags will be added to tickets submitted by users in this organization. You can also use tags to restrict forum access.\",\"txt.admin.views.people.organizations.edit.information_label\":\"Information\",\"txt.admin.views.people.organizations.edit.details_label\":\"Details\",\"txt.admin.views.people.organizations.edit.organization_details_text\":\"Additional information (the organization's address, for example). This is only visible to agents, not to end-users.\",\"txt.admin.views.people.organizations.edit.notes_label\":\"Notes\",\"txt.admin.views.people.organizations.edit.organization_notes_text\":\"Optional notes about the organization. Notes are only visible to agents, not to end-users.\",\"txt.admin.views.people.organizations.edit.mapping_label\":\"Mapping\",\"txt.admin.views.people.organizations.edit.map_email_domain_label\":\"Map email domains to organization\",\"txt.admin.views.people.organizations.edit.automatically_include_users\":\"You can automatically add users from the email domains you enter here to the organization.\",\"txt.admin.views.people.organizations.edit.list_of_domains_text\":\"Separate each domain with a space (for example {{example_of_domain}}).\",\"txt.admin.views.people.organizations.edit.note_label\":\"Note:\",\"txt.admin.views.people.organizations.edit.note_of_domain\":\"Email domains added here are also included in your whitelist.\",\"txt.admin.views.people.organizations.edit.map_organization_label\":\"Map organization to group\",\"txt.admin.views.people.organizations.edit.map_organization_text\":\"Select a group if you want to automatically assign tickets from users in this organization to a specific group.\",\"txt.admin.views.people.organizations.edit.shared_organization_label\":\"Shared organization\",\"txt.admin.views.people.organizations.edit.enable_label\":\"Enabled\",\"txt.admin.views.people.organizations.edit.share_explanation_text_one\":\"Select to allow end-users in the organization to view each other's tickets.\",\"txt.admin.views.people.organizations.edit.share_explanation_text_two\":\"Tickets are visible to end-users when logged in to the Web portal.\",\"txt.admin.views.people.organizations.edit.share_explanation_text_three\":\"You can also set organization ticket sharing in a user's profile.\",\"txt.admin.views.people.organizations.edit.enable_commenting_label\":\"Enable commenting\",\"txt.admin.views.people.organizations.edit.enable_commenting_text\":\"Select to allow end-users to add comments to their organization's tickets.\",\"txt.admin.views.people.organizations.edit.delete_confirm_message\":\"Warning. Are you sure you want to delete the {{organization_name}} organization? The organization will also be removed from any users, tickets, and forums it is associated with.\",\"txt.admin.views.people.organizations.edit.or_label\":\"or\",\"txt.admin.views.people.organizations.edit.update_organization_label\":\"Update organization\",\"txt.admin.views.people.organizations.edit.create_organization_label\":\"Create organization\",\"txt.admin.views.people.organizations.edit.updating_organization_label\":\"Updating organization\",\"txt.admin.views.people.organizations.edit.creating_organization_label\":\"Creating organization\",\"txt.admin.views.people.organizations.show.unsuspend_label\":\"unsuspend\",\"txt.admin.views.people.organizations.show.suspend_access_label\":\"suspend access\",\"txt.admin.views.people.organizations.show.active_options_label\":\"Active Options\",\"txt.admin.views.people.organizations.show.suspended_organization_text_one\":\"This is a suspended organization. Users in the organization cannot submit tickets or log in to your Zendesk.\",\"txt.admin.views.people.organizations.show.suspended_organization_text_two\":\"Email from users in the organization will be suspended as spam.\",\"txt.admin.views.people.roles.edit.page_title.edit_role\":\"Add role\",\"txt.admin.views.people.roles.edit.side_box.text_one\":\"To create a custom agent role, choose from the list of permissions to define what agents can do in your Zendesk.\",\"txt.admin.views.people.roles.edit.side_box.text_two\":\"The role's permissions can be updated at any time.\",\"txt.admin.views.people.roles.edit.agents_in_role\":\"agents in role ({{number_of_agents_in_role}})\",\"txt.admin.views.people.roles.role_definition.role_name_label\":\"Role name\",\"txt.admin.views.people.roles.role_definition.role_definition_label\":\"Role Definition\",\"txt.admin.views.people.roles.role_definition.description_label\":\"Description\",\"txt.admin.views.people.roles.role_definition.tickets_label\":\"Tickets\",\"txt.admin.views.people.roles.role_definition.kind_of_tickets_access_text\":\"What kind of tickets can this agent access?\",\"txt.admin.views.people.roles.role_definition.kind_of_tickets_comments_text\":\"What type of comments can this agent make?\",\"txt.admin.views.people.roles.role_definition.private_only_comments\":\"Private only\",\"txt.admin.views.people.roles.role_definition.private_public_only_comments\":\"Public and private\",\"txt.admin.views.people.roles.role_definition.can_edit_properties\":\"Can edit ticket properties\",\"txt.admin.views.people.roles.role_definition.can_assign_to_any_group\":\"Agent can assign to any group\",\"txt.admin.views.people.roles.role_definition.can_assign_to_any_group_when_is_requester\":\"Agent can assign to any group (applicable when agent is requester)\",\"txt.admin.views.people.roles.role_definition.explanation_ticket_properties\":\"Enables the agent to edit properties for any accessible ticket. Without this permission, the agent cannot be assigned to a ticket.\",\"txt.admin.views.people.roles.role_definition.can_merge_tickets\":\"Can merge tickets\",\"txt.admin.views.people.roles.role_definition.can_delete_tickets\":\"Can delete tickets\",\"txt.admin.views.people.roles.role_definition.delte_tickets_text\":\"Enables the agent to delete any accessible tickets. Also, it will permit the agent to mark a ticket as spam.\",\"txt.admin.views.people.roles.role_definition.merge_tickets_text\":\"Allows the agent to merge any two accessible tickets.\",\"txt.admin.views.people.roles.role_definition.can_edit_tags\":\"Can edit ticket tags\",\"txt.admin.views.people.roles.role_definition.edit_tags_text\":\"Provides the agent with the ability to edit ticket tags.\",\"txt.admin.views.people.roles.role_definition.people_label\":\"People\",\"txt.admin.views.people.roles.role_definition.access_end_users\":\"What access does this agent have to end-user profiles?\",\"txt.admin.views.people.roles.role_definition.access_end_user.read_only\":\"Read only\",\"txt.admin.views.people.roles.role_definition.access_end_user.add_edit_organization\":\"Add and edit within their organization\",\"txt.admin.views.people.roles.role_definition.access_end_user.add_edit_all\":\"Add and edit all\",\"txt.admin.views.people.roles.role_definition.access_end_user.change_password\":\"Add, edit and change password for all\",\"txt.admin.views.people.roles.role_definition.access_end_user_text\":\"End-user editing rights enable the agent to verify and assume end-users. Note that only admins can change a user's role.\",\"txt.admin.views.people.roles.role_definition.view_list_user_profile\":\"May this user view lists of user profiles?\",\"txt.admin.views.people.roles.role_definition.list_profile.cannot\":\"Cannot browse or search for users\",\"txt.admin.views.people.roles.role_definition.list_profile.can\":\"Can view all users in your account\",\"txt.admin.views.people.roles.role_definition.list_profile_text\":\"This setting does not affect the agent's ability to add end-users or edit their profiles.\",\"txt.admin.views.people.roles.role_definition.add_modify_groups_orgs\":\"Can add or modify groups & organizations\",\"txt.admin.views.people.roles.role_definition.group_org_explanation\":\"Groups categorize agents while organizations enable you to segment your end-users.\",\"txt.admin.views.people.roles.role_definition.forums_label\":\"Forums\",\"txt.admin.views.people.roles.role_definition.agent_forums\":\"What can this agent do in forums?\",\"txt.admin.views.people.roles.role_definition.add_topics_unrestricted\":\"Add topics in unrestricted forums only\",\"txt.admin.views.people.roles.role_definition.moderator\":\"Add and edit topics in all forums (moderator)\",\"txt.admin.views.people.roles.role_definition.full\":\"Add, edit, and reorder all forums content\",\"txt.admin.views.people.roles.role_definition.full_explanation\":\"The third option provides the ability to edit any topics, forums, and categories. A category is a collection of forums, which are collections of topics.\",\"txt.admin.views.people.roles.role_definition.access_organization_forums\":\"Can access organization-restricted forums\",\"txt.admin.views.people.roles.role_definition.access_organization_forums_text\":\"By default, forums restricted to an organization are only accessible by members of that organization.\",\"txt.admin.views.people.roles.role_definition.tools_label\":\"Tools\",\"txt.admin.views.people.roles.role_definition.agent_reports.title\":\"What can this agent do with reports?\",\"txt.admin.views.people.roles.role_definition.agent_reports.none\":\"Cannot view\",\"txt.admin.views.people.roles.role_definition.agent_reports.readonly\":\"Can view only\",\"txt.admin.views.people.roles.role_definition.agent_reports.full\":\"Can view, add and edit\",\"txt.admin.views.people.roles.role_definition.agent_reports_text\":\"Data export capabilities is included with the ability to edit reports.\",\"txt.admin.views.people.roles.role_definition.views.title\":\"What can this agent do with views?\",\"txt.admin.views.people.roles.role_definition.views.readonly\":\"See views only\",\"txt.admin.views.people.roles.role_definition.views.manage_personal\":\"Add and edit personal views\",\"txt.admin.views.people.roles.role_definition.views.manage_group\":\"Add and edit personal and group views\",\"txt.admin.views.people.roles.role_definition.views.full\":\"Add and edit personal, group, and global views\",\"txt.admin.views.people.roles.role_definition.views.text\":\"Views define preset conditions for a collection of tickets. Views can be personal, for group(s), or for all agents in your Zendesk.\",\"txt.admin.views.people.roles.role_definition.macros.title\":\"What can this agent do with macros?\",\"txt.admin.views.people.roles.role_definition.macros.readonly\":\"Cannot add or edit\",\"txt.admin.views.people.roles.role_definition.macros.manage_personal\":\"Can add and edit personal macros\",\"txt.admin.views.people.roles.role_definition.macros.manage_group\":\"Can add and edit personal and group macros\",\"txt.admin.views.people.roles.role_definition.macros.full\":\"Can add and edit personal, group, and global macros\",\"txt.admin.views.people.roles.role_definition.macros.text\":\"Macros apply pre-defined actions to a ticket. Macros can be personal, for group(s), or for all agents in your Zendesk.\",\"txt.admin.views.people.roles.role_definition.dynamic_content.title\":\"Can access dynamic content\",\"txt.admin.views.people.roles.role_definition.dynamic_content.text\":\"Can review, add, and edit dynamic content.\",\"txt.admin.views.people.roles.role_definition.channels_label\":\"Channels\",\"txt.admin.views.people.roles.role_definition.answer_chat\":\"Can answer chat requests\",\"txt.admin.views.people.roles.role_definition.available_chat\":\"Can make himself/herself available for end-users's chat session requests.\",\"txt.admin.views.people.roles.role_definition.access_twitter\":\"Can access Twitter saved searches\",\"txt.admin.views.people.roles.role_definition.access_twitter_text\":\"Can access Tweets from the Twitter saved search stream.\",\"txt.admin.views.people.roles.role_definition.facebook.title\":\"Can manage Facebook Pages\",\"txt.admin.views.people.roles.role_definition.facebook.text\":\"Can add Facebook Pages that pull Wall posts as tickets.\",\"txt.admin.views.people.roles.role_definition.phone_calls\":\"Can answer phone calls\",\"txt.admin.views.people.roles.role_definition.phone_calls_text\":\"Can make himself/herself available to answer end-user's calls.\",\"txt.admin.views.people.roles.role_definition.system_label\":\"System\",\"txt.admin.views.people.roles.role_definition.business_rules\":\"Can manage business rules\",\"txt.admin.views.people.roles.role_definition.business_rules_text\":\"Able to manage triggers, automations, and SLA targets.\",\"txt.admin.views.people.roles.role_definition.channel_extensions\":\"Can manage channels and extensions\",\"txt.admin.views.people.roles.role_definition.channel_extensions_text\":\"Channels are modes of communication such as chat, email, and Twitter. Extensions include widgets, targets, and integrations.\",\"txt.admin.views.people.roles.role_definition.delete_label\":\"Delete\",\"txt.admin.views.people.roles.role_definition.delete_confirmation\":\"Are you sure that you want to delete this role?\",\"txt.admin.views.people.roles.role_definition.create_role_label\":\"Create role\",\"txt.admin.views.people.roles.role_definition.update_role_label\":\"Update role\",\"txt.admin.views.people.roles.role.permission_set_image_title\":\"permission set\",\"txt.admin.views.people.roles._permission_set.permission_set_title\":\"permission_set\",\"txt.admin.views.people.search.index.people_label\":\"People\",\"txt.admin.views.people.search.index.assume_label\":\"Assume\",\"txt.admin.views.people.search.index.assume_text\":\"You can temporarily log in as another user by clicking assume. This enables you to view your Zendesk from a specific user's perspective.\",\"txt.admin.views.people.search.index.anonymous_user_assume\":\"You can also assume an {{anonymous_user}}\",\"txt.admin.views.people.search.index.bulk_import_label\":\"Bulk import\",\"txt.admin.views.people.search.index.bulk_import_text\":\"Need to import a lot of existing users or organizations?\",\"txt.admin.views.people.search.index.bulk_user_import\":\"Bulk user import\",\"txt.admin.views.people.search.index.bulk_organization_import\":\"Bulk organization import\",\"txt.admin.views.people.search.index.bulk_import_api\":\"Alternatively, you can use the {{zendesk_api}} to import data.\",\"txt.admin.views.people.search.index.latest_label\":\"Latest\",\"txt.admin.views.people.search.index.organization_users_label\":\"Organization {{organization_name}} users\",\"txt.admin.views.people.search.index.no_results_label\":\"No results.\",\"txt.admin.views.people.search.index.anonymous_user_label\":\"anonymous user\",\"txt.admin.views.people.search.index.anonymous_user_assume_with_no_params\":\"You can also assume an anonymous user.\",\"txt.admin.views.people.search.index.people_with_organization_label\":\"{{account_name}} people\",\"txt.admin.views.people.tags.index.tags_label\":\"Tags\",\"txt.admin.views.people.tags.index.people_label\":\"People\",\"txt.admin.views.people.tags.index.description_of_tags_text_one\":\"Tags can be added to users and organizations. A user's tags, and the tags of the organization to which they belong, are added to their tickets.\",\"txt.admin.views.people.tags.index.description_of_tags_text_two\":\"These tags can then be used in business rules to manage the ticket workflow and also to restrict access to forums.\",\"txt.admin.views.people.tags.index.example_label\":\"Example\",\"txt.admin.views.people.tags.index.example_tag_text_one\":\"Doris is tagged as {{beta_tester}}. Doris is in the \\\"Acme Corp\\\" organization. This organization is tagged with {{premium}}.\",\"txt.admin.views.people.tags.index.beta_tester_label\":\"beta-tester\",\"txt.admin.views.people.tags.index.example_tag_text_two\":\"Tickets from Doris will be tagged with {{beta_tester}} and {{premium}}.\",\"txt.admin.views.people.tags.index.example_tag_text_three\":\"If a forum is restricted to users tagged with {{premium}}, Doris will have access to the forum.\",\"txt.admin.views.people.tags.index.example_tag_text_four\":\"Note, changing tags on users or organizations does not affect tags on existing tickets.\",\"txt.admin.views.people.tags.index.total_organizations\":\"{{total_organizations}} organization(s)\",\"txt.admin.views.people.tags.index.remove\":\"remove\",\"txt.admin.views.people.tags.index.remove_confirm\":\"You are about to remove the tag \\\"{{tag_name}}\\\" from all users and organizations.\",\"txt.admin.views.people.tags.index.total_organizations_pluralized.one\":\"1 organization\",\"txt.admin.views.people.tags.index.total_organizations_pluralized.other\":\"{{count}} organizations\",\"txt.admin.views.people.tags.premium_label\":\"premium\",\"txt.admin.views.people.index.tags.total_users\":\"{{total_users}} user(s)\",\"txt.admin.views.people.index.tags.total_users_pluralized.one\":\"1 user\",\"txt.admin.views.people.index.tags.total_users_pluralized.other\":\"{{count}} users\",\"txt.admin.views.people.users.show\":\"unverified\",\"txt.admin.views.people.users._default_group.none_label\":\"None\",\"txt.admin.views.people.users.basic_info.test_call\":\"Test Forwarding\",\"txt.admin.views.people.organization.organization.organization_image_title\":\"Organization\",\"txt.admin.views.monitor.search.organization.shared_tag\":\"shared\",\"txt.admin.views.import.index.bulk_user_import_title\":\"Bulk user import\",\"txt.admin.views.import.index.bulk_organization_import_title\":\"Bulk organization import\",\"txt.admin.views.import.index.kind_users\":\"users\",\"txt.admin.views.import.index.kind_organizations\":\"organizations\",\"txt.admin.views.import.index.create_new_kind\":\"Create new {{kind_of_import}}\",\"txt.admin.views.import.index.create_new_kind_explanation\":\"{{kind_of_import}} that exist in the import data, but not in Zendesk, will always be created.\",\"txt.admin.views.import.index.update_existing_kind\":\"Update existing {{kind_of_import}}\",\"txt.admin.views.import.index.update_existing_kind_explanation\":\"Update existing {{kind_of_import}} with the attributes specified in the import data.\",\"txt.admin.views.import.index.select_csv_label\":\"Select CSV file\",\"txt.admin.views.import.index.paste_data\":\"Let me paste in data instead.\",\"txt.admin.views.import.index.csv_format_requirements_right\":\"Read about CSV format requirements on the right.\",\"txt.admin.views.import.index.paste_csv_label\":\"Paste in CSV data\",\"txt.admin.views.import.index.select_file\":\"Let me select a file instead.\",\"txt.admin.views.import.index.warning_label\":\"WARNING:\",\"txt.admin.views.import.index.warning_text\":\"An email will be sent to all users who are created unless you have added a password.\",\"txt.admin.views.import.index.cancel_label\":\"Cancel\",\"txt.admin.views.import.index.import_label\":\"Import\",\"txt.admin.views.import.sidebar.explanation_bulk_import_one\":\"Bulk import allows you to create and update many {{kind_of_import}} at once.\",\"txt.admin.views.import.sidebar.explanation_bulk_import_two\":\"The data must be in the comma separated values (CSV) format and saved as UTF-8. You can import a CSV file or paste the data directly into the text area.\",\"txt.admin.views.import.sidebar.here_label\":\"here\",\"txt.admin.views.import.sidebar.explanation_bulk_import_three\":\"Read more about the CSV file format and requirements {{here}}.\",\"txt.admin.views.rules.bulk_import.update_selected_tickets\":\"Update selected tickets\",\"txt.admin.views.rules.bulk_import.submit_label\":\"Submit\",\"txt.admin.views.rules.bulk_import.processing_label\":\"Processing, please wait\",\"txt.admin.views.rules.form.trigger_label\":\"trigger\",\"txt.admin.views.rules.form.automation_label\":\"automation\",\"txt.admin.views.rules.form.view_label\":\"view\",\"txt.admin.views.rules.form.rule_title\":\"{{rule_translation}} title\",\"txt.admin.views.rules.form.inactive_label\":\"inactive\",\"txt.admin.views.rules.form.formatting_options_label\":\"Formatting options\",\"txt.admin.views.rules.form.list_label\":\"List\",\"txt.admin.views.rules.form.table_label\":\"Table\",\"txt.admin.views.rules.form.choose_default_output_for_views\":\"Choose a default output format for your view. Lists include the latest comment for each ticket. Tables are customizable data grids.\",\"txt.admin.views.rules.form.table_columns\":\"Table columns\",\"txt.admin.views.rules.form.table_columns_explanation\":\"Drag and drop to select and reorder columns in your table. You can add a total of 10 columns to a table.\",\"txt.admin.views.rules.form.columns_not_table\":\"Columns not included in table\",\"txt.admin.views.rules.form.columns_in_table\":\"Columns included in table\",\"txt.admin.views.rules.form.group_by_label\":\"Group by\",\"txt.admin.views.rules.form.no_group_label\":\"(No group)\",\"txt.admin.views.rules.form.ascending_label\":\"Ascending\",\"txt.admin.views.rules.form.descending_label\":\"Descending\",\"txt.admin.views.rules.form.order_by_label\":\"Order by\",\"txt.admin.views.rules.form.tickets_per_page\":\"Tickets per page\",\"txt.admin.views.rules.form.available_for\":\"Available for\",\"txt.admin.views.rules.form.all_agents\":\"All agents\",\"txt.admin.views.rules.form.agents_in_group_label\":\"Agents in group\",\"txt.admin.views.rules.form.me_only_label\":\"Me only\",\"txt.admin.views.rules.form.please_note_label\":\"Please note:\",\"txt.admin.views.rules.form.trial_text_one\":\"Your Zendesk trial account has all features enabled.\",\"txt.admin.views.rules.form.trial_text_two\":\"After the trial ends, only Zendesk Plus and Enterprise accounts have group {{rule_translated_pluralized}} available. Personal {{rule_translated_pluralized}} are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.upgrade_plan\":\"Upgrade to a Plus or Enterprise plan now.\",\"txt.admin.views.rules.form.group_label\":\"group\",\"txt.admin.views.rules.form.personal_label\":\"personal\",\"txt.admin.views.rules.form.and_label\":\" and \",\"txt.admin.views.rules.form.to_get_rule\":\"to get {{group_personal}} {{rule_translated_pluralized}}.\",\"txt.admin.views.rules.form.rules_assigned_to_groups\":\"With Plus or Enterprise, {{rule_translated_pluralized}} can be assigned to specific groups.\",\"txt.admin.views.rules.form.create_rule\":\"Create {{rule_translated}}\",\"txt.admin.views.rules.form.adding_label\":\"Adding\",\"txt.admin.views.rules.form.submit\":\"Submit\",\"txt.admin.views.rules.form.submitting_label\":\"Submitting\",\"txt.admin.views.rules.form.triggers_label\":\"triggers\",\"txt.admin.views.rules.form.macros_label\":\"macro\",\"txt.admin.views.rules.form.rules_label\":\"rule\",\"txt.admin.views.rules.form.automations_label\":\"automations\",\"txt.admin.views.rules.form.views_label\":\"views\",\"txt.admin.views.rules.form.activate\":\"Activate\",\"txt.admin.views.rules.form.deactivate\":\"Deactivate\",\"txt.admin.views.rules.form.delete\":\"Delete\",\"txt.admin.views.rules.form.update\":\"Update\",\"txt.admin.views.rules.form.trial_text_two_view\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group views available. Personal views are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_macro\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group macros available. Personal macros are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_trigger\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group triggers available. Personal triggers are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_automation\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group automations available. Personal automations are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_view\":\"With Plus and Enterprise, views can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_macro\":\"With Plus and Enterprise, macros can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_automation\":\"With Plus and Enterprise, automations can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_trigger\":\"With Plus and Enterprise, triggers can be assigned to specific groups.\",\"txt.admin.views.rules.form.create_rule_macro\":\"Create macro\",\"txt.admin.views.rules.form.create_rule_view\":\"Create view\",\"txt.admin.views.rules.form.create_rule_trigger\":\"Create trigger\",\"txt.admin.views.rules.form.create_rule_automation\":\"Create automation\",\"txt.admin.views.rules.form.rule_title_view\":\"View title\",\"txt.admin.views.rules.form.rule_title_automation\":\"Automation title\",\"txt.admin.views.rules.form.rule_title_macro\":\"Macro title\",\"txt.admin.views.rules.form.rule_title_trigger\":\"Trigger title\",\"txt.admin.views.rules.form_conditions.meet_conditions\":\"Meet all of the following conditions:\",\"txt.admin.views.rules.form_conditions.all_label.add_conditions\":\"Add condition\",\"txt.admin.views.rules.form_conditions.meet_any_conditions\":\"Meet any of the following conditions:\",\"txt.admin.views.rules.form_conditions.perform_these_actions\":\"Perform these actions:\",\"txt.admin.views.rules.form_conditions.add_action\":\"Add action\",\"txt.admin.views.rules.form_conditions.preview_match\":\"Preview match for the conditions above\",\"txt.admin.views.rules.placeholders.available_placeholders\":\"Available placeholders\",\"txt.admin.views.rules.placeholders.use_placeholders\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.rules.placeholders.complete_placeholder_reference\":\"complete placeholder reference\",\"txt.admin.views.rules.placeholders.check_reference\":\"Checkout the {{complete_placeholder_reference}}\",\"txt.admin.views.rules.rule.system\":\"SYSTEM\",\"txt.admin.views.rules.mobile.deactivate\":\"deactivate\",\"txt.admin.views.rules.mobile.activate\":\"activate\",\"txt.admin.views.rules.confirm_deactivate\":\"Do you really want to deactivate? Remember that your triggers and automations are the only source of notification to ticket requesters. Disabling certain business rules may result in customers not receiving answers to their questions!\",\"txt.admin.views.rules.confirm_delete\":\"Do you really want to delete? Remember that your triggers and automations are the only source of notification to ticket requesters. Removing certain business rules may result in customers not receiving answers to their questions!\",\"txt.admin.views.rules.rule_actions.clone\":\"clone\",\"txt.admin.views.rules.rule_actions.edit\":\"edit\",\"txt.admin.views.rules.tickets.index.recently_affected\":\"Tickets recently affected by {{rule_type}}\",\"txt.admin.views.rules.show_mobile.views_label\":\"Views\",\"txt.admin.views.rules.show_mobile.no_active_tickets\":\"No active tickets present in this view\",\"txt.admin.views.rules.show.list_label\":\"list\",\"txt.admin.views.rules.show.table\":\"table\",\"txt.admin.views.rules.show.csv_label\":\"csv\",\"txt.admin.views.rules.show.edit_label\":\"edit\",\"txt.admin.views.rules.show.ticket_list_with_latest_comment\":\"Ticket list with latest comment\",\"txt.admin.views.rules.show.menu_items_table_title_Sortable_ticket\":\"Sortable ticket table\",\"txt.admin.views.rules.show.menu_items_CSV_formatted_list_of\":\"CSV formatted list of tickets on this page. Use with a program such as Microsoft Excel.\",\"txt.admin.views.rules.show.no_tickets_for_trigger\":\"No tickets found for this trigger\",\"txt.admin.views.rules.show.no_tickets_for_view\":\"No tickets found for this view\",\"txt.admin.views.rules.show.no_tickets_for_macro\":\"No tickets found for this macro\",\"txt.admin.views.rules.show.no_tickets_for_automation\":\"No tickets found for this automation\",\"txt.admin.views.rules.search.browse_tickets\":\"Browse tickets\",\"txt.admin.views.rules.search.add_as_new_view\":\"Add as new view\",\"txt.admin.views.rules.search.add_to_my_views\":\"Add to 'my views'\",\"txt.admin.views.rules.search.add_to_all_agent_views\":\"Add to all agent views\",\"txt.admin.views.rules.search.browse_label\":\"Browse!\",\"txt.admin.views.rules.preview.live_preview_of_condition_match\":\"Live preview of condition match\",\"txt.admin.views.rules.preview.no_matching_tickets_label\":\"No matching tickets found\",\"txt.admin.views.rules.preview.tickets_found\":\"{{ammount_tickets}} tickets found\",\"txt.admin.views.rules.preview.tickets_found_pluralization.one\":\"1 ticket found\",\"txt.admin.views.rules.preview.tickets_found_pluralization.other\":\"{{count}} tickets found\",\"txt.admin.views.rules.preview.only_latest_show\":\"- only the 15 latest tickets shown\",\"txt.admin.views.rules.index_mobile.no_rule_present\":\"No {{type_rule}} present\",\"txt.admin.views.rules.index.automations_text_one\":\"Use automations to escalate tickets, notify agents and end-users, change assignments and more. Automations use time-based conditions to update tickets. For example, set tickets to Closed four days after they have been set to Solved. \",\"txt.admin.views.rules.index.automations_text_two\":\"Automations run once every hour and only for tickets that have been updated within the last 30 days.\",\"txt.admin.views.rules.index.automations_text_three\":\"The order of your automations is important because an automation might contain an action that activates another automation.\",\"txt.admin.views.rules.index.automations_text_four\":\"Automations can be deactivated and reactivated as needed.\",\"txt.admin.views.rules.index.macros_text_one\":\"Macros are prepared responses that enable you to quickly respond to common requests with a standard reply.\",\"txt.admin.views.rules.index.macros_text_two\":\"Macros can also set ticket properties for you and are applied when you create or update a ticket.\",\"txt.admin.views.rules.index.macros_text_three\":\"You can also categorize your macros.\",\"txt.admin.views.rules.index.macros_text_four\":\"You can apply your active macros when creating and editing tickets.\",\"txt.admin.views.rules.index.views_text_one\":\"Views are lists of tickets defined by ticket properties. For example, all of your tickets with the Status set to Open are listed in the \\\"My open tickets\\\" view.\",\"txt.admin.views.rules.index.views_text_two\":\"Views can either be shared (visible to all agents) or personal (visible just to you).\",\"txt.admin.views.rules.index.triggers_text_one\":\"Use triggers to take action based on changes to a ticket. For example, send an email notification when an agent adds a comment to a ticket.\",\"txt.admin.views.rules.index.triggers_text_two\":\"The order of your triggers is important because triggers can act on changes made by other triggers.\",\"txt.admin.views.rules.index.triggers_text_three\":\"Triggers can be deactivated and reactivated as needed.\",\"txt.admin.views.rules.index.property_analysis\":\"Property analysis for triggers, automations, views, and macros\",\"txt.admin.views.rules.index.upgrading_to_zendesk\":\"Upgrading to the Zendesk Enterprise plan allows you to perform advanced analysis of your macros, views, triggers, and automations.\",\"txt.admin.views.rules.index.please_email\":\"Please email {{email}} and request a free trial of the Enterprise plan now.\",\"txt.admin.views.rules.index.upgrading_to_enterprise\":\"Upgrade to the Enterprise plan now\",\"txt.admin.views.rules.index.add_rule_lowcaps\":\"add {{rule_type_singular}}\",\"txt.admin.views.rules.index.active_rule\":\"Active {{rule}} ({{active_count}})\",\"txt.admin.views.rules.index.reorder_label\":\"Reorder\",\"txt.admin.views.rules.index.inactive_rules\":\"Inactive {{rule}} ({{inactive_count}})\",\"txt.admin.views.rules.index.delete_inactive_rules\":\"Delete inactive {{inactive_rules}}\",\"txt.admin.views.rules.index.confirm_delete_message\":\"You are about to delete {{amount_inactive}} inactive {{rule}}. Are you sure you want to continue?\",\"txt.admin.views.rules.index.edit_rule\":\"Edit {{rule_type}}\",\"txt.admin.views.rules.index.add_rule\":\"Add {{rule_type}}\",\"txt.admin.views.rules.index.add_rule_lowcaps_view\":\"add view\",\"txt.admin.views.rules.index.add_rule_lowcaps_trigger\":\"add trigger\",\"txt.admin.views.rules.index.add_rule_lowcaps_macro\":\"add macro\",\"txt.admin.views.rules.index.add_rule_lowcaps_automation\":\"add automation\",\"txt.admin.views.rules.index.add_rule_view\":\"Add view\",\"txt.admin.views.rules.index.add_rule_macro\":\"Add macro\",\"txt.admin.views.rules.index.add_rule_automation\":\"Add automation\",\"txt.admin.views.rules.index.add_rule_trigger\":\"Add trigger\",\"txt.admin.views.rules.index.active_rule_views\":\"Active views ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_macros\":\"Active macros ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_automations\":\"Active automations ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_triggers\":\"Active triggers ({{active_count}})\",\"txt.admin.views.rules.index.edit_rule_view\":\"Edit view\",\"txt.admin.views.rules.index.edit_rule_macro\":\"Edit macro\",\"txt.admin.views.rules.index.edit_rule_automation\":\"Edit automation\",\"txt.admin.views.rules.index.edit_rule_trigger\":\"Edit trigger\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_views\":\"Delete inactive views\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_triggers\":\"Delete inactive triggers\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_macros\":\"Delete inactive macros\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_automations\":\"Delete inactive automations\",\"txt.admin.views.rules.index.inactive_rules_views\":\"Inactive views ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_macros\":\"Inactive macros ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_triggers\":\"Inactive triggers ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_automations\":\"Inactive automations ({{inactive_count}})\",\"txt.admin.views.rules.index.confirm_delete_message_automations\":\"You are about to delete {{amount_inactive}} inactive automations. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_macros\":\"You are about to delete {{amount_inactive}} inactive macros. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_views\":\"You are about to delete {{amount_inactive}} inactive views. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_triggers\":\"You are about to delete {{amount_inactive}} inactive triggers. Are you sure you want to continue?\",\"txt.admin.views.rules.analysis.show.tag_use_by_field\":\"The tag {{name_of_tag}} is used by the custom field {{name_of_field}}\",\"txt.admin.views.rules.analysis.show.rule_analysis\":\"Rule analysis\",\"txt.admin.views.rules.analysis.show.all_rules_label\":\"All rules\",\"txt.admin.views.rules.analysis.show.triggers_label\":\"Triggers\",\"txt.admin.views.rules.analysis.show.triggers_description\":\"Use triggers to take action when a ticket is created or updated. For example, send email notification when an agent adds a comment to a ticket. The order of triggers is important because triggers can act on changes by other triggers.\",\"txt.admin.views.rules.analysis.show.triggers_description_link\":\"https://support.zendesk.com/entries/20011606-streamlining-workflow-with-ticket-updates-and-triggers\",\"txt.admin.views.rules.analysis.show.automations_label\":\"Automations\",\"txt.admin.views.rules.analysis.show.automations_description\":\"Automations, like triggers, define conditions and actions that modify ticket properties and send email notifications. Automations, however, run at a specified time after the ticket property was set or updated (from one hour to 28 days), not immediately.\",\"txt.admin.views.rules.analysis.show.automations_description_link\":\"https://support.zendesk.com/entries/20012032-streamlining-workflow-with-time-based-events-and-automations\",\"txt.admin.views.rules.analysis.show.macros_label\":\"Macros\",\"txt.admin.views.rules.analysis.show.macros_description\":\"A macro is a prepared response or action that agents use to respond to support requests. There are two types: personal macros (created for an individual user) and shared macros (created by an administrator for everyone).\",\"txt.admin.views.rules.analysis.show.macros_description_link\":\"https://support.zendesk.com/entries/20011363-creating-ticket-handling-shortcuts-with-macros\",\"txt.admin.views.rules.analysis.show.views_label\":\"Views\",\"txt.admin.views.rules.analysis.show.views_description\":\"Views define a collection of tickets based on a set of criteria that convey various ticket states such as open or pending. Views enable you to create meaningful groupings of tickets in your Zendesk.\",\"txt.admin.views.rules.analysis.show.views_description_link\":\"https://support.zendesk.com/entries/20103667-using-views-to-manage-ticket-workflow\",\"txt.admin.views.rules.analysis.show.show_active_label\":\"Show active\",\"txt.admin.views.rules.analysis.show.show_inactive_label\":\"Show inactive\",\"txt.admin.views.rules.analysis.show.conditions_label\":\"Conditions\",\"txt.admin.views.rules.analysis.show.actions_label\":\"Actions\",\"txt.admin.views.rules.analysis.show.no_action_or_conditions\":\"No {{rule_type}} has any actions or conditions for the selected criteria.\",\"txt.admin.views.rules.analysis.show.label_singular_trigger\":\"trigger\",\"txt.admin.views.rules.analysis.show.label_singular_automation\":\"automation\",\"txt.admin.views.rules.analysis.show.label_singular_macro\":\"macro\",\"txt.admin.views.rules.analysis.show.label_singular_view\":\"view\",\"txt.admin.views.rules.analysis.index.property_analysis_text\":\"Property analysis for all global and group based rules (triggers, automations, views, and macros).\",\"txt.admin.views.rules.analysis.index.bolded_tags_text\":\"Bold tags indicate that they are used in custom fields.\",\"txt.admin.views.rules.analysis.index.click_to_see_rules\":\"Click a property to see how it’s being used in your business rules.\",\"txt.admin.views.rules.analysis.index.tags_actions_but_no_conditions\":\"Tags that have actions but no conditions.\",\"txt.admin.views.rules.system_rule_notice.system_rules\":\"System {{rule_name}}!\",\"txt.admin.views.rules.system_rule_notice.feature_settings\":\"feature's settings\",\"txt.admin.views.rules.system_rule_notice.configuration_of_this_feature\":\"configuration of this feature\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly\":\"A feature relies on this {{rule_name}} to work correctly. Edit the behaviour of this {{rule_name}} by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name\":\"A feature controls this {{rule_name}}, and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.system_rules_view\":\"System View!\",\"txt.admin.views.rules.system_rule_notice.system_rules_automation\":\"System Automation!\",\"txt.admin.views.rules.system_rule_notice.system_rules_trigger\":\"System Trigger!\",\"txt.admin.views.rules.system_rule_notice.system_rules_macro\":\"System Macro!\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_view\":\"A feature relies on this view to work properly. Edit the behavior of this view by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_macro\":\"A feature relies on this macro to work properly. Edit the behavior of this macro by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_trigger\":\"A feature relies on this trigger to work properly. Edit the behavior of this trigger by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_automation\":\"A feature relies on this automation to work properly. Edit the behavior of this automation by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_view\":\"A feature controls this view and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_macro\":\"A feature controls this macro and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_trigger\":\"A feature controls this trigger and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_automation\":\"A feature controls this automation and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.sort.done_label\":\"Done\",\"txt.admin.views.rules.sort.cancel_label\":\"cancel\",\"txt.admin.views.rules.sort.a_to_z\":\"A → Z\",\"txt.admin.views.rules.sort.z_to_a\":\"Z → A\",\"txt.admin.views.rules.sidebar.text_one\":\"When a ticket is created or updated, accompanying ticket property changes and comments are registered as a set of events. With triggers, you define actions to be applied if certain conditions match any of those events.\",\"txt.admin.views.rules.sidebar.text_two\":\"A trigger action can apply changes that activate another trigger.\",\"txt.admin.views.rules.sidebar.example\":\"Example\",\"txt.admin.views.rules.sidebar.example_text_one\":\"When an agent updates a ticket by changing the status to pending, you can automatically send an email notification to the ticket requester asking for more information about the support request.\",\"txt.admin.views.rules.sidebar.example_text_two\":\"To do that, you create a condition that checks for the change of status (Status is changed to Pending) and then use the Email User action to notify the requester.\",\"txt.admin.views.rules.sidebar.example_text_three\":\"You can also use placeholders in the email body to insert ticket data into the email message. For example, you can add the requester’s name using the {{ticket.requester.name}} placeholder.\",\"txt.admin.views.rules.sidebar.tip_text\":\"Tip: All trigger actions are captured as events in the ticket.\",\"txt.admin.views.rules.sidebar.automation_text_one\":\"Use automations to escalate tickets, notify agents and end-users, change assignments and more. Automations use time-based conditions to update tickets. For example, set tickets to Closed four days after they have been set to Solved.\",\"txt.admin.views.rules.sidebar.automation_text_two\":\"Be sure to check the preview match of your automation conditions before saving the automation.\",\"txt.admin.views.rules.sidebar.macro_text_one\":\"Macros are prepared responses that enable you to quickly respond to common requests with a standard reply.\",\"txt.admin.views.rules.sidebar.macro_text_two\":\"Macros can also set ticket properties for you and are applied when you create or update a ticket.\",\"txt.admin.views.rules.sidebar.macro_text_three\":\"You can also categorize your macros\",\"txt.admin.views.rules.sidebar.macro_text_four\":\"You can also use placeholders in the email body to insert ticket data into the email message. For example, you can add the requester’s name using the {{ticket.requester.name}} placeholder.\",\"txt.admin.views.rules.sidebar.trigger_referencing_macro\":\"Triggers referencing this macro:\",\"txt.admin.views.rules.sidebar.automations_referencing_macro\":\"Automations referencing this macro:\",\"txt.admin.views.rules.sidebar.views_text_one\":\"Views are lists of tickets defined by ticket properties. For example, all of your tickets with the Status set to Open are listed in the \\\"My open tickets\\\" view.\",\"txt.admin.views.rules.sidebar.views_text_two\":\"Test your view by previewing the result of your conditions.\",\"txt.admin.views.rules.sidebar.updated_on\":\"This {{rule_name}} was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_view\":\"This view was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_macro\":\"This macro was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_trigger\":\"This trigger was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_automation\":\"This automation was last updated on\",\"txt.admin.views.reports.display_report.csv_label\":\"csv\",\"txt.admin.views.reports.display_report.report_data_in_csv_format\":\"Report data in CSV format (for use with Excel, for example)\",\"txt.admin.views.reports.display_report.xml_label\":\"xml\",\"txt.admin.views.reports.display_report.report_data_in_xml\":\"Report data in XML format (for use with automated processing, for example)\",\"txt.admin.views.reports.display_report.edit_label\":\"edit\",\"txt.admin.views.reports.display_report.date_label\":\"Date\",\"txt.admin.views.reports.display_report.total_label\":\"Total\",\"txt.admin.views.reports.display_report.csv_export_available\":\"Your CSV export will be available momentarily.\",\"txt.admin.views.reports.display_report.csv_export_time_remaining\":\"Your CSV export will be available in {{time_in_words}}.\",\"txt.admin.views.reports.display_report.upgrade_label\":\"Upgrade to a Plus or Enterprise plan now.\",\"txt.admin.views.reports.export.csv_export_label\":\"CSV export\",\"txt.admin.views.reports.export.full_xml_report_label\":\"Full XML export\",\"txt.admin.views.reports.export.user_xml_export_label\":\"User XML export\",\"txt.admin.views.reports.export.about_label\":\"About\",\"txt.admin.views.reports.export.only_available_plus_enterprise\":\"Export is only available on Plus or Enterprise plans. With this feature, you can export ticket information as CSVs and configure {{good_data_for_zendesk}}.\",\"txt.admin.views.reports.export.good_data_zendesk_label\":\"GoodData for Zendesk\",\"txt.admin.views.reports.preview_errors.report_preview_label\":\"Report preview failed:\",\"txt.admin.views.reports.preview_errors.failed_to_generate_report\":\"Failed to generate the report. Check your conditions and try again. If this problem persists, contact {{support_zendesk}}.\",\"txt.admin.views.reports.reports.add_report_label\":\"add report\",\"txt.admin.views.reports.reports.clone_label\":\"clone\",\"txt.admin.views.reports.reports.edit_label\":\"edit\",\"txt.admin.views.reports.am.display.resizing_chart_label\":\"Resizing Chart...\",\"txt.admin.views.reports.am.display.download_adobe_flash\":\"To see this page properly, you need to upgrade Adobe Flash Player. Visit the Adobe web site.\",\"txt.admin.views.reports.index.reporting_label\":\"Reporting\",\"txt.admin.views.reports.index.overview_label\":\"Overview\",\"txt.admin.views.reports.index.reports_label\":\"Reports\",\"txt.admin.views.reports.index.forum_label\":\"Forum\",\"txt.admin.views.reports.index.search_label\":\"Search\",\"txt.admin.views.reports.index.voice_label\":\"Voice\",\"txt.admin.views.reports.index.export_label\":\"Export\",\"txt.admin.views.reports.index.audits_label\":\"Audit Log\",\"txt.admin.views.reports.tabs.audits.filtered_by\":\"Filtered by:\",\"txt.admin.views.reports.tabs.audits.filtered_by_show_all\":\"show all results\",\"txt.admin.views.reports.tabs.audits.column_created_at\":\"Time\",\"txt.admin.views.reports.tabs.audits.column_actor\":\"Actor\",\"txt.admin.views.reports.tabs.audits.column_ip_address\":\"IP\",\"txt.admin.views.reports.tabs.audits.column_source\":\"Item changed\",\"txt.admin.views.reports.tabs.audits.column_action\":\"Type\",\"txt.admin.views.reports.tabs.audits.column_changes\":\"Changes\",\"txt.admin.views.reports.tabs.audits.event.create\":\"Created\",\"txt.admin.views.reports.tabs.audits.event.destroy\":\"Destroyed\",\"txt.admin.views.reports.tabs.audits.event.update\":\"Updated\",\"txt.admin.views.reports.tabs.audits.error\":\"Error\",\"txt.admin.views.reports.tabs.audits.change_without_details\":\"Changed\",\"txt.admin.views.reports.tabs.audits.change\":\"{{attribute}} changed from {{old}} to {{new}}\",\"txt.admin.views.reports.tabs.audits.change_multiline\":\"From
{{old}}
To
{{new}}\",\"txt.admin.views.reports.tabs.audits.no_set\":\"not set\",\"txt.admin.views.reports.tabs.audits.change_approved\":\"Change approved\",\"txt.admin.views.reports.tabs.audits.approval_required\":\"Approval required\",\"txt.admin.views.reports.tabs.audits.attribute.roles\":\"Role\",\"txt.admin.views.reports.tabs.audits.attribute.crypted_password\":\"Password\",\"txt.admin.views.reports.tabs.audits.attribute.security_policy_id\":\"Security policy type\",\"txt.admin.views.reports.tabs.audits.attribute.billing_cycle_type\":\"Billing cycle type\",\"txt.admin.views.reports.tabs.audits.attribute.max_agents\":\"Max. agents\",\"txt.admin.views.reports.tabs.audits.attribute.plan_type\":\"Plan type\",\"txt.admin.views.reports.tabs.audits.attribute.title\":\"Title\",\"txt.admin.views.reports.tabs.audits.attribute.definition\":\"Definition\",\"txt.admin.views.reports.tabs.audits.attribute.trial_expires_on\":\"Trial expires on\",\"txt.admin.views.reports.tabs.audits.attribute.is_active\":\"Status\",\"txt.admin.views.reports.tabs.audits.attribute.is_trial\":\"In trial\",\"txt.admin.views.reports.tabs.audits.definition.actions\":\"Actions\",\"txt.admin.views.reports.tabs.audits.definition.conditions_all\":\"All\",\"txt.admin.views.reports.tabs.audits.definition.conditions_any\":\"Any\",\"txt.admin.views.reports.tabs.audits.model.subscription\":\"Subscription\",\"txt.admin.views.reports.tabs.audits.model.gooddata_integration\":\"GoodData Integration\",\"txt.admin.views.reports.tabs.audits.model.account\":\"Account\",\"txt.admin.views.reports.tabs.audits.model.rule\":\"Rule\",\"txt.admin.views.reports.tabs.audits.model.automation\":\"Automation\",\"txt.admin.views.reports.tabs.audits.model.macro\":\"Macro\",\"txt.admin.views.reports.tabs.audits.model.trigger\":\"Trigger\",\"txt.admin.views.reports.tabs.audits.model.view\":\"View\",\"txt.admin.views.reports.tabs.audits.model.account_property_set\":\"Account setting\",\"txt.admin.views.reports.tabs.audits.model.zuora_subscription\":\"Zuora subscription\",\"txt.admin.views.reports.tabs.audits.model.ticket\":\"Ticket\",\"txt.admin.views.reports.tabs.audits.model.user\":\"User\",\"txt.admin.views.reports.tabs.audits.is_trial.active\":\"active\",\"txt.admin.views.reports.tabs.audits.is_trial.inactive\":\"inactive\",\"txt.admin.views.reports.tabs.forum_analytics.upgrade_now\":\"Upgrade now\",\"txt.admin.views.reports.tabs.forum_analytics.learn_more\":\"Learn more\",\"txt.admin.views.reports.tabs.forum_analytics.forum_analytics_label\":\"Forum Analytics\",\"txt.admin.views.reports.tabs.forum_analytics.forum_analytics_text\":\"Forum Analytics gives you unique insights onto how your customers engage with your self-service forums.\",\"txt.admin.views.reports.tabs.forum_analytics.summary_for_last_30_days\":\"Summary stats for the last 30 days\",\"txt.admin.views.reports.tabs.forum_analytics.relevant_topics_in_context\":\"Relevant topics provided in-context\",\"txt.admin.views.reports.tabs.voice.learn_more\":\"Learn more\",\"txt.admin.views.reports.tabs.voice.zendesk_voice_label\":\"Zendesk Voice\",\"txt.admin.views.reports.tabs.voice.zendesk_voice_text\":\"Zendesk Voice enables you to create your call center in minutes and track interactions as tickets.\",\"txt.admin.views.reports.tabs.voice.live_call_queue\":\"Live call queue\",\"txt.admin.views.reports.tabs.voice.activity_in_last_24_hours\":\"Activity in last 24 hours\",\"txt.admin.views.reports.tabs.search.learn_more\":\"Learn more\",\"txt.admin.views.reports.tabs.search.end_user_searches\":\"End-user searches\",\"txt.admin.views.reports.tabs.search.last_30_days_label\":\"(last 30 days)\",\"txt.admin.views.reports.tabs.search.total_label\":\"Total\",\"txt.admin.views.reports.tabs.search.with_no_results_label\":\"With no results\",\"txt.admin.views.reports.tabs.search.with_no_clicks_label\":\"With no clicks\",\"txt.admin.views.reports.tabs.search.tickets_created_label\":\"Tickets created\",\"txt.admin.views.reports.tabs.search.feedback_tab_only_label\":\"Feedback Tab only\",\"txt.admin.views.reports.tabs.search.csv_label\":\"CSV\",\"txt.admin.views.reports.tabs.search.top_500_users\":\"Top 500 end-user searches\",\"txt.admin.views.reports.tabs.search.search_analytics_label\":\"Search Analytics\",\"txt.admin.views.reports.tabs.search.search_analytics_text\":\"Search Analytics helps you evaluate and optimize your forums content.\",\"txt.admin.views.reports.tabs.search.number_with_no_results_label\":\"Number with no results\",\"txt.admin.views.reports.tabs.search.number_with_no_clicks_label\":\"Number with no clicks\",\"txt.admin.views.reports.tabs.search.number_tickets_created_label\":\"Number tickets created\",\"txt.admin.views.reports.tabs.overview.metrics_overview_intro_text\":\"Get access to key metrics and the ability to analyze data for underlying trends. Reporting, advanced analytics, and data to benchmark performance are all available to you.\",\"txt.admin.views.reports.tabs.overview.ticket_stats_label\":\"Tickets Stats\",\"txt.admin.views.reports.tabs.overview.forum_stats_label\":\"Forum Stats\",\"txt.admin.views.reports.tabs.overview.new_tickets_label\":\"New Tickets\",\"txt.admin.views.reports.tabs.overview.solved_tickets_label\":\"Solved Tickets\",\"txt.admin.views.reports.tabs.overview.hr_first_response_label\":\"hrs. First Response\",\"txt.admin.views.reports.tabs.overview.first_response_in_hrs_label\":\"First Response in Hrs.\",\"txt.admin.views.reports.tabs.overview.satisfaction_label\":\"Satisfaction Rating\",\"txt.admin.views.reports.tabs.overview.total_searches_label\":\"Total Searches\",\"txt.admin.views.reports.tabs.overview.tickets_created_label\":\"Tickets Created\",\"txt.admin.views.reports.tabs.overview.learn_about_gooddata_zendesk\":\"Learn about {{gooddata_zendesk}}. Advanced analytics and powerful reporting for Plus and Enterprise customers.\",\"txt.admin.views.reports.tabs.overview.learn_about_avance_analytics\":\"Learn about advanced analytics and powerful reporting for Plus and Enterprise customers at no additional charge\",\"txt.admin.views.reports.tabs.overview.compare_satisfaction_ratings\":\"Compare your satisfaction ratings, ticket volume, response times, and more to the industry, company, and audience.\",\"txt.admin.views.reports.tabs.overview.learn_more_label\":\"Learn more\",\"txt.admin.views.reports.edit.add_new_report_label\":\"Add new report\",\"txt.admin.views.reports.edit.edit_report_label\":\"Edit report\",\"txt.admin.views.reports.edit.error_max_8_data_series\":\"A report can have a maximum of 8 data series.\",\"txt.admin.views.reports.edit.submitting_label\":\"Submitting...\",\"txt.admin.views.reports.edit.deleteing_label\":\"Deleting...\",\"txt.admin.views.reports.edit.previewing_label\":\"Previewing...\",\"txt.admin.views.reports.edit.invalid_action_notice\":\"Invalid action. You can contact support.\",\"txt.admin.views.reports.edit.report_title_label\":\"Report title\",\"txt.admin.views.reports.edit.reporting_period_label\":\"Reporting period\",\"txt.admin.views.reports.edit.relative_to_today_label\":\"Relative to today\",\"txt.admin.views.reports.edit.fixed_date_interval_label\":\"Fixed date interval\",\"txt.admin.views.reports.edit.last_week_label\":\"Last week\",\"txt.admin.views.reports.edit.last_2_weeks_label\":\"Last 2 weeks\",\"txt.admin.views.reports.edit.last_month_label\":\"Last month\",\"txt.admin.views.reports.edit.last_3_months_label\":\"Last 3 months\",\"txt.admin.views.reports.edit.data_series_label\":\"Data series\",\"txt.admin.views.reports.edit.legend_for_this_data_series\":\"Legend for this data series...\",\"txt.admin.views.reports.edit.add_data_series_label\":\"Add data series »\",\"txt.admin.views.reports.edit.submit_label\":\"Submit\",\"txt.admin.views.reports.edit.to_label\":\"to\",\"txt.admin.views.reports.edit.delete_this_report_label\":\"Delete this report?\",\"txt.admin.views.reports.sidebar.text_one\":\"Click any report title to display its corresponding chart and data table. Administrators can reconfigure reports and add new reports.\",\"txt.admin.views.reports.sidebar.text_two\":\"A report can consist of up to eight series, each of which is shown as a column in a table and a graph (line) in a chart.\",\"txt.admin.views.reports.sidebar.text_three\":\"It can render a relative period (last month, last week, and so on) or a fixed period (Jan 1st to Jan 20th, for example) up to three months. Each series consists of either:\",\"txt.admin.views.reports.sidebar.created_tickets_label\":\"Created tickets (on the day)\",\"txt.admin.views.reports.sidebar.resolved_tickets_label\":\"Resolved tickets (on the day)\",\"txt.admin.views.reports.sidebar.unsolved_tickets_label\":\"Unsolved tickets (ticket that are New, Open, or Pending on the day)\",\"txt.admin.views.reports.sidebar.old_tickets_label\":\"Old tickets (tickets that are Solved or Closed on the day)\",\"txt.admin.views.reports.sidebar.all_tickets_label\":\"All tickets (any ticket state)\",\"txt.admin.views.reports.sidebar.text_four\":\"Each series can be filtered using ticket properties. For example, customer (organization), tags, and resolution time.\",\"txt.admin.views.reports.sidebar.text_five\":\"The report consists of a visual chart of the data series, as well as a table.\",\"txt.admin.views.reports.sidebar.text_six\":\"The data series is labeled according to the legend that was given when the report was created.\",\"txt.admin.views.reports.sidebar.advance_analytics_good_data\":\"Advanced analytics with GoodData\",\"txt.admin.views.reports.sidebar.plus_enterprise_elegible_for_gooddata\":\"Plus and Enterprise accounts are eligible for {{good_data_zendesk}}.\",\"txt.admin.views.reports.sidebar.view_dashboard_prebuild_reports\":\"View dashboards and pre-built reports for ticket resolution, agent performance, and trending metrics.\",\"txt.admin.views.reports.sidebar.slice_dice_ticket\":\"Analyze your ticket data however you want.\",\"txt.admin.views.reports.sidebar.daily_exports\":\"Automatically receive daily exports of your Zendesk ticket data.\",\"txt.admin.views.reports.sidebar.get_started_now_label\":\"Get started now.\",\"txt.admin.views.reports.sidebar.advance_analytics_with_gooddata\":\"Advanced analytics with GoodData\",\"txt.admin.views.reports.sidebar.updgrade_now_label\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.reports.sidebar.gain_ability_to\":\"and gain the ability to:\",\"txt.admin.views.reports.benchmark.title\":\"Zendesk Benchmark\",\"txt.admin.views.reports.benchmark.description\":\"See how you stack up against your peers.\",\"txt.admin.views.reports.advanced_analytics.title\":\"Advanced Analytics\",\"txt.admin.views.reports.advanced_analytics.description\":\"Access GoodData for Zendesk now.\",\"txt.admin.views.tags.index.most_popular_tags_label\":\"Most popular tags\",\"txt.admin.views.tags.index.popular_tags_label\":\"Popular tags\",\"txt.admin.views.tags.index.popular_tags_text_one\":\"You have not used any tags in the last two months. Begin adding tags to your tickets and entries and they will appear here.\",\"txt.admin.views.tags.index.popular_tags_text_two\":\"The tag cloud below is generated based on the 100 most used tags in the last two months. The cloud is updated daily.\",\"txt.admin.views.tags.show.tickets_tagged_with_tag\":\"Tickets tagged with {{tag}}\",\"txt.admin.views.tags.show.topics_tagged_with_tag\":\"Topics tagged with {{tag}}\",\"txt.admin.views.tags.show.browse_label\":\"Browse\",\"txt.admin.views.tags.show.by_tags_label\":\"by tags:\",\"txt.admin.views.tags.show.tickets_tag_with_tag\":\"Tickets tagged with {{tag}}\",\"txt.admin.views.tags.show.no_tickets_found\":\"No tickets found matching {{tag}}\",\"txt.admin.views.tags.show.no_topics_found_matching\":\"No topics found matching {{tag}}\",\"txt.admin.views.tags.show.remove_tag_tag_from_tickets\":\"Remove tag {{tag}} from all topics and open tickets.\",\"txt.admin.views.tags.show.message_about_to_remove_tag\":\"You are about to remove tag {{tag}} from all tickets and topics.\",\"txt.admin.views.tags.show.no_triggers_will_be_triggered\":\"No triggers will execute in the process, and the tag removal will not be registered in the ticket events.\",\"txt.admin.views.tags.show.proceed_label\":\"Proceed?\",\"txt.admin.views.tags.show.topics_found.one\":\"1 topic found\",\"txt.admin.views.tags.show.topics_found.other\":\"{{count}} topics found\",\"txt.admin.views.suspended_tickets.failed.suspended_tickets_not_recovered.one\":\"Suspended ticket could not be recovered:\",\"txt.admin.views.suspended_tickets.failed.suspended_tickets_not_recovered.other\":\"Suspended tickets could not be recovered:\",\"txt.admin.views.suspended_tickets.failed.create_as_new_ticket\":\"create this as new ticket\",\"txt.admin.views.suspended_tickets.failed.add_comment_by_original_requester\":\"add as a comment by original requester ({{email}})\",\"txt.admin.views.suspended_tickets.sidebar.text_one\":\"The list on the left shows suspended tickets. A suspended ticket is a ticket that was submitted by email but was not approved for some reason. For example, the email was detected as spam or the email was sent by an unknown user (Zendesk does not support anonymous users).\",\"txt.admin.views.suspended_tickets.sidebar.text_two\":\"You can view the contents of the email by clicking its subject. From there, you also have the option of performing a recovery.\",\"txt.admin.views.suspended_tickets.sidebar.text_three\":\"You can sort this view by clicking any of the column titles.\",\"txt.admin.views.suspended_tickets.sidebar.text_four\":\"Suspended tickets are automatically deleted after 2 weeks.\",\"txt.admin.views.suspended_tickets.sidebar.here_label\":\"here\",\"txt.admin.views.suspended_tickets.sidebar.read_more_about_suspended_tickets\":\"Read more about suspended tickets {{here}}.\",\"txt.admin.views.suspended_tickets.sidebar.text_five\":\"This is a suspended ticket. If you determine that this ticket should be approved, click the recover link. Otherwise you can delete it.\",\"txt.admin.views.suspended_tickets.sidebar.zendesk_support_label\":\"Zendesk support\",\"txt.admin.views.suspended_tickets.sidebar.text_six\":\"If you recover this ticket, and do not want similar emails to become suspended in the future, you can change your account settings. If you aren't sure what to do, you can contact {{zendesk_support}}.\",\"txt.admin.views.suspended_tickets.index.suspended_tickets_label\":\"Suspended tickets\",\"txt.admin.views.suspended_tickets.index.rss_label\":\"RSS\",\"txt.admin.views.suspended_tickets.index.rss_for_suspended_tickets\":\"RSS feed for suspended tickets\",\"txt.admin.views.suspended_tickets.index.no_suspended_tickets_label\":\"There are no suspended tickets.\",\"txt.admin.views.suspended_tickets.index.received_label\":\"Received\",\"txt.admin.views.suspended_tickets.index.subject_label\":\"Subject\",\"txt.admin.views.suspended_tickets.index.sender_label\":\"Sender\",\"txt.admin.views.suspended_tickets.index.cause_of_suspension_label\":\"Cause of suspension\",\"txt.admin.views.suspended_tickets.index.recovered_selected_label\":\"Recover selected\",\"txt.admin.views.suspended_tickets.index.delete_selected_label\":\"Delete selected\",\"txt.admin.views.suspended_tickets.index.delete_all_label\":\"Delete all\",\"txt.admin.views.suspended_tickets.index.submit_label\":\"Submit\",\"txt.admin.views.suspended_tickets.index.submitting_label\":\"Submitting...\",\"txt.admin.views.suspended_tickets.index.confirmation_delete_all_many_pages\":\"This will permanently delete all suspended tickets, not just the ones on this page. Continue?\",\"txt.admin.views.suspended_tickets.index.confirmation_delete_all\":\"This will permanently delete all suspended tickets. Continue?\",\"txt.admin.views.suspended_tickets.index.confirmation_delete_selected\":\"This will permanently delete the selected suspended tickets. Continue?\",\"txt.admin.views.suspended_tickets.show.suspended_ticket_label\":\"Suspended ticket\",\"txt.admin.views.suspended_tickets.show.delete_label\":\"Delete\",\"txt.admin.views.suspended_tickets.show.submit_label\":\"Submit\",\"txt.admin.views.suspended_tickets.show.confirm_delete_ticket\":\"Delete the suspended ticket '{{ticket_title}}'?\",\"txt.admin.views.suspended_tickets.show.or_label\":\"or\",\"txt.admin.views.suspended_tickets.show.subject_label\":\"Subject\",\"txt.admin.views.suspended_tickets.show.cause_of_suspension_label\":\"Cause of suspension\",\"txt.admin.views.suspended_tickets.show.read_more_about_suspension_cause_here\":\"read more about suspension causes {{here}}\",\"txt.admin.views.suspended_tickets.show.message_id_label\":\"Message ID\",\"txt.admin.views.suspended_tickets.show.from_label\":\"From\",\"txt.admin.views.suspended_tickets.show.received_label\":\"Received\",\"txt.admin.views.suspended_tickets.show.content_label\":\"Content\",\"txt.admin.views.suspended_tickets.show.attachments_label\":\"Attachments\",\"txt.admin.views.suspended_tickets.show.associated_with_ticket_label\":\"Associated with ticket\",\"txt.admin.views.ticket_field.field_assignee.agents_in_help_desk\":\"Agents in your Zendesk: {{agents_separated_comma}}\",\"txt.admin.views.ticket_field.field_assignee.field_will_not_appear_ticket_form\":\"This field will not appear on your ticket form because you have only one agent in your Zendesk. All tickets will be assigned to that agent.\",\"txt.admin.views.ticket_field.field_checkbox.enter_tag_added\":\"Enter a tag to add to the ticket when the checkbox is selected. Use the tag to filter your views, triggers, and automations.\",\"txt.admin.views.ticket_field.field_checkbox.tag_optional\":\"Tag (optional)\",\"txt.admin.views.ticket_field.field_group.groups_in_help_desk\":\"Groups in your Zendesk: {{groups_with_commas}}\",\"txt.admin.views.ticket_field.field_group.field_will_not_appear\":\"This field will not appear on your ticket form because you have only one group in your Zendesk. All tickets will be assigned to that group.\",\"txt.admin.views.ticket_field.field_priority.low_normal_high_urgent\":\"Low, Normal, High, or Urgent\",\"txt.admin.views.ticket_field.field_priority.normal_high_label\":\"Normal or High\",\"txt.admin.views.ticket_field.field_status.enable_status_hold_label\":\"Add status On-hold\",\"txt.admin.views.ticket_field.field_status.enable_status_hold_description\":\"A ticket with status set to On-hold means that a response is needed from a third-party, not the requester or the assignee.
You can generate reports based on On-hold times. On-hold is included in the Requester Wait Time metrics, but not the Agent Wait Time metrics.
Enable this option to add On-hold as a ticket status.\",\"txt.admin.views.ticket_field.field_regexp.enter_ruby_regular_expression\":\"Enter a Ruby regular expression to validate this field with:\",\"txt.admin.views.ticket_field.field_regexp.examples_label\":\"Examples: {{regular_expression_zip_code}} (zip code), {{regular_expression_ssn}} (US social security number)\",\"txt.admin.views.ticket_field.field_tagger.explanation_text_one\":\"On the ticket form users will see a drop-down field with the values you define in this section. The ticket will be tagged accordingly when submitted.\",\"txt.admin.views.ticket_field.field_tagger.title_label\":\"Title:\",\"txt.admin.views.ticket_field.field_tagger.tag_label\":\"Tag:\",\"txt.admin.views.ticket_field.field_tagger.add_tag_option_label\":\"Add tag option\",\"txt.admin.views.ticket_field.field_tagger.sort_field_alpabetically\":\"Sort field options alphabetically by title upon save.\",\"txt.admin.views.ticket_field.field_ticket_type.questions_incidents_problems_tasks\":\"Questions, Incidents, Problems, or Tasks\",\"txt.admin.views.ticket_field.form.for_agents_label\":\"For agents\",\"txt.admin.views.ticket_field.form.field_title_shown_to_agents_label\":\"Field title shown to agents\",\"txt.admin.views.ticket_field.form.system_field_cant_edit\":\"This is a system field, so you cannot edit the field title.\",\"txt.admin.views.ticket_field.form.required_label_caps\":\"Required\",\"txt.admin.views.ticket_field.form.field_cannot_be_blank_when_solved\":\"Field cannot be blank when an agent solves a ticket.\",\"txt.admin.views.ticket_field.form.collapse_default_label\":\"Collapse as default\",\"txt.admin.views.ticket_field.form.hide_field_behind_more\":\"On the edit ticket page, hide the field behind a \\\"more\\\" link.\",\"txt.admin.views.ticket_field.form.useful_custom_fields_not_frequently_used\":\"Useful if you have custom fields that are not frequently used.\",\"txt.admin.views.ticket_field.form.for_end_users_label\":\"For end-users\",\"txt.admin.views.ticket_field.form.visible_label\":\"Visible\",\"txt.admin.views.ticket_field.form.field_visible_to_end_users_ticket_page\":\"The field is visible to end-users on their ticket page.\",\"txt.admin.views.ticket_field.form.title_label_caps\":\"Title\",\"txt.admin.views.ticket_field.form.field_title_shown_to_end_users\":\"Field title shown to end-users\",\"txt.admin.views.ticket_field.form.editable_label_caps\":\"Editable\",\"txt.admin.views.ticket_field.form.field_can_be_edited_by_end_user\":\"Field can be edited by the end-user when submitting a ticket online.\",\"txt.admin.views.ticket_field.form.description_optional_label\":\"Description (optional)\",\"txt.admin.views.ticket_field.form.end_user_required_to_enter_value_when_submitting\":\"The end-user is required to enter a value for this field when submitting a ticket online.\",\"txt.admin.views.ticket_field.form.field_options_label\":\"Field options\",\"txt.admin.views.ticket_field.form.delete_label_caps\":\"Delete\",\"txt.admin.views.ticket_field.form.delete_ticket_confirmation_message\":\"Delete ticket field '{{ticket_field}}'?\",\"txt.admin.views.ticket_field.form.update_field_label\":\"Update field\",\"txt.admin.views.ticket_field.form.add_field_label\":\"Add field\",\"txt.admin.views.ticket_field.form.updating_field_label\":\"Updating field\",\"txt.admin.views.ticket_field.form.adding_field_label\":\"Adding field\",\"txt.admin.views.ticket_field.list_for_index.add_custom_field_label\":\"add custom field\",\"txt.admin.views.ticket_field.list_for_index.active_fields_label\":\"Active fields\",\"txt.admin.views.ticket_field.list_for_index.deactivate_label\":\"deactivate\",\"txt.admin.views.ticket_field.list_for_index.edit_label\":\"edit\",\"txt.admin.views.ticket_field.list_for_index.reorder_label_caps\":\"Reorder\",\"txt.admin.views.ticket_field.list_for_index.changing_order_ticket_fields\":\"You're changing the order of your ticket fields.\",\"txt.admin.views.ticket_field.list_for_index.order_affect_public_fields_only\":\"The order only affects the public fields on the end-user ticket form.\",\"txt.admin.views.ticket_field.list_for_index.done_label_caps\":\"Done\",\"txt.admin.views.ticket_field.list_for_index.cancel_label\":\"cancel\",\"txt.admin.views.ticket_field.list_for_index.inactive_field_label_caps\":\"Inactive fields\",\"txt.admin.views.ticket_field.list_for_index.activate_label\":\"activate\",\"txt.admin.views.ticket_field.setting_left.editable_label\":\"editable\",\"txt.admin.views.ticket_field.setting_left.visible_label\":\"visible\",\"txt.admin.views.ticket_field.setting_left.system_label_caps\":\"System\",\"txt.admin.views.ticket_field.sidebar.editing_system_ticket_field\":\"You are editing a system ticket field, so not all options on this page are editable.\",\"txt.admin.views.ticket_field.sidebar.custom_field_id\":\"Custom field ID:\",\"txt.admin.views.ticket_field.sidebar.here_is_how_label\":\"Learn more.\",\"txt.admin.views.ticket_field.sidebar.psst_label\":\"Hey!\",\"txt.admin.views.ticket_field.sidebar.want_to_categorize_drop_down_options_label\":\"Want to categorize your drop-down options?\",\"txt.admin.views.ticket_field.sidebar.use_rubular_to_validate\":\"The regular expressions are Ruby dialect. You can use {{rubular}} to test and validate your regular expressions. There's also a quick reference for the syntax (at the bottom).\",\"txt.admin.views.ticket_field.sidebar.see_examples_inspiration\":\"See the following examples:\",\"txt.admin.views.ticket_field.sidebar.url_validation_label\":\"URL validation\",\"txt.admin.views.ticket_field.sidebar.5_digit_zip_code_label\":\"5 digit zip codes\",\"txt.admin.views.ticket_field.sidebar.date_label\":\"yyyy-mm-dd date\",\"txt.admin.views.ticket_field.sidebar.us_social_security_label\":\"US social security\",\"txt.admin.views.ticket_field.edit.edit_label_caps\":\"Edit\",\"txt.admin.views.ticket_field.edit.add_label_caps\":\"Add\",\"txt.admin.views.ticket_field.edit.edit_label_caps_with_params\":\"Edit {{ticket_field}}\",\"txt.admin.views.ticket_field.edit.add_label_caps_with_params\":\"Add {{ticket_field}}\",\"txt.admin.views.ticket_field.index.ticket_fields_label_caps\":\"Ticket Fields\",\"txt.admin.views.ticket_field.index.ticket_qualified_through_ticket_fields\":\"A ticket is qualified through ticket fields, some of which can be configured.\",\"txt.admin.views.ticket_field.index.ticket_fields_can_be\":\"In addition to appearing on agent ticket forms, ticket fields can be:\",\"txt.admin.views.ticket_field.index.visible_to_end_user_label\":\"Visible to end-users\",\"txt.admin.views.ticket_field.index.editable_to_end_users\":\"Editable and visible to end-users\",\"txt.admin.views.ticket_field.index.can_add_own_custom_ticket_fields\":\"You can add your own custom ticket fields.\",\"txt.admin.views.ticket_field.index.ticket_fields_label_ticket_in_caps\":\"Ticket fields\",\"txt.admin.views.ticket_field.select_field_to_add.select_field_type_title\":\"Select field type\",\"txt.admin.views.ticket_field.select_field_to_add.select_field_to_add\":\"Select a field type to add\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_example_title\":\"Favorite animal\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_example_option_one\":\"Frog\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_example_option_two\":\"Bird\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_example_option_three\":\"Liger\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_label\":\"Drop-down list\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_text\":\"Provide a drop-down list with options you define. The ticket will be tagged accordingly.\",\"txt.admin.views.ticket_field.select_field_to_add.select_label\":\"select »\",\"txt.admin.views.ticket_field.select_field_to_add.text_example_title\":\"Department\",\"txt.admin.views.ticket_field.select_field_to_add.text_example_value\":\"Sales\",\"txt.admin.views.ticket_field.select_field_to_add.text_label\":\"Text\",\"txt.admin.views.ticket_field.select_field_to_add.text_text\":\"Capture small text.\",\"txt.admin.views.ticket_field.select_field_to_add.multi_line_text_example_title\":\"Detailed description\",\"txt.admin.views.ticket_field.select_field_to_add.multi_line_text_example_value\":\"That is a lot of data!\",\"txt.admin.views.ticket_field.select_field_to_add.multi_line_text_label\":\"Multi-line text\",\"txt.admin.views.ticket_field.select_field_to_add.multi_line_text_text\":\"Capture larger amounts of text, typically spanning multiple lines.\",\"txt.admin.views.ticket_field.select_field_to_add.numeric_example_title\":\"Age (required)\",\"txt.admin.views.ticket_field.select_field_to_add.numeric_label\":\"Numeric\",\"txt.admin.views.ticket_field.select_field_to_add.numeric_text\":\"Capture a numeric value. Only integers allowed.\",\"txt.admin.views.ticket_field.select_field_to_add.decimal_example_title\":\"Suggested price\",\"txt.admin.views.ticket_field.select_field_to_add.decimal_label\":\"Decimal\",\"txt.admin.views.ticket_field.select_field_to_add.decimal_text\":\"Capture a decimal value.\",\"txt.admin.views.ticket_field.select_field_to_add.checkbox_example_title\":\"May we contact you?\",\"txt.admin.views.ticket_field.select_field_to_add.checkbox_label\":\"Checkbox\",\"txt.admin.views.ticket_field.select_field_to_add.checkbox_text\":\"Capture a yes/no value.\",\"txt.admin.views.ticket_field.select_field_to_add.date_example_title\":\"Select a date\",\"txt.admin.views.ticket_field.select_field_to_add.date_label\":\"Date\",\"txt.admin.views.ticket_field.select_field_to_add.date_text\":\"Capture a date in the future or past.\",\"txt.admin.views.ticket_field.select_field_to_add.regular_expression_example_title\":\"Product ID\",\"txt.admin.views.ticket_field.select_field_to_add.regular_expression_label\":\"Regular Expression\",\"txt.admin.views.ticket_field.select_field_to_add.regular_expression_text\":\"Capture input that verifies according to a regular expression that you define.\",\"txt.admin.views.slas.active_sla.deactivate_label\":\"deactivate\",\"txt.admin.views.slas.active_sla.edit_label\":\"edit\",\"txt.admin.views.slas.inactive_sla.activate_label\":\"activate\",\"txt.admin.views.slas.sidebar.text_one\":\"Service targets make part of your SLA (Service Level Agreement).\",\"txt.admin.views.slas.sidebar.text_two\":\"Tickets that threaten your service targets are highlighted in separate system-generated views.\",\"txt.admin.views.slas.edit.edit_sla_label\":\"Edit SLA service target\",\"txt.admin.views.slas.edit.add_sla_label\":\"Add SLA service target\",\"txt.admin.views.slas.edit.tickets_threaten_this_sla\":\"Tickets that threaten this SLA service target\",\"txt.admin.views.slas.edit.fulfillment_target\":\"Fulfillment target\",\"txt.admin.views.slas.edit.percentage_that_must_comply\":\"Percentage of tickets that, according to your SLA, must comply with the conditions below.\",\"txt.admin.views.slas.edit.sla_conditions_label\":\"SLA Conditions\",\"txt.admin.views.slas.edit.any_ticket_type_label\":\"(any ticket type)\",\"txt.admin.views.slas.edit.questions_label\":\"questions\",\"txt.admin.views.slas.edit.incidents_label\":\"incidents\",\"txt.admin.views.slas.edit.problems_label\":\"problems\",\"txt.admin.views.slas.edit.tickets_label\":\"Tickets\",\"txt.admin.views.slas.edit.with_priority_label\":\"with a priority\",\"txt.admin.views.slas.edit.equal_to_label\":\"equal to\",\"txt.admin.views.slas.edit.less_than_label\":\"less than\",\"txt.admin.views.slas.edit.greater_than_label\":\"greater than\",\"txt.admin.views.slas.edit.any_priority_label\":\"(any priority)\",\"txt.admin.views.slas.edit.and_in_organization_label\":\"and in organization\",\"txt.admin.views.slas.edit.select_none_to_use_any_organization\":\"(select \\\"None\\\" to use any organization)\",\"txt.admin.views.slas.edit.must_be_assigned_to_an_agent\":\"must be assigned to an agent\",\"txt.admin.views.slas.edit.immediately_label\":\"immediately\",\"txt.admin.views.slas.edit.within_one_hour_label\":\"within 1 hour\",\"txt.admin.views.slas.edit.within_two_hours_label\":\"within 2 hours\",\"txt.admin.views.slas.edit.within_four_hours_label\":\"within 4 hours\",\"txt.admin.views.slas.edit.within_eight_hours_label\":\"within 8 hours\",\"txt.admin.views.slas.edit.within_sixteen_hours_label\":\"within 16 hours\",\"txt.admin.views.slas.edit.within_one_day_label\":\"within 1 day\",\"txt.admin.views.slas.edit.and_solved_with_in_label\":\"and solved within\",\"txt.admin.views.slas.edit.1_hour\":\"1 hour\",\"txt.admin.views.slas.edit.2_hours\":\"2 hours\",\"txt.admin.views.slas.edit.4_hours\":\"4 hours\",\"txt.admin.views.slas.edit.6_hours\":\"6 hours\",\"txt.admin.views.slas.edit.8_hours\":\"8 hours\",\"txt.admin.views.slas.edit.16_hours\":\"16 hours\",\"txt.admin.views.slas.edit.1_day\":\"1 day\",\"txt.admin.views.slas.edit.2_days\":\"2 days\",\"txt.admin.views.slas.edit.3_days\":\"3 days\",\"txt.admin.views.slas.edit.4_days\":\"4 days\",\"txt.admin.views.slas.edit.5_days\":\"5 days\",\"txt.admin.views.slas.edit.1_week\":\"1 week\",\"txt.admin.views.slas.edit.10_days\":\"10 days\",\"txt.admin.views.slas.edit.2_weeks\":\"2 weeks\",\"txt.admin.views.slas.edit.in_label\":\"in\",\"txt.admin.views.slas.edit.calendar_hours_label\":\"calendar hours\",\"txt.admin.views.slas.edit.business_hours_label\":\"business hours\",\"txt.admin.views.slas.edit.delete_label\":\"Delete\",\"txt.admin.views.slas.edit.update_sla\":\"Update SLA service target.\",\"txt.admin.views.slas.edit.updating_label\":\"Updating\",\"txt.admin.views.slas.edit.add_sla\":\"Add SLA service target.\",\"txt.admin.views.slas.edit.adding_label\":\"Adding\",\"txt.admin.views.slas.index.sla_label\":\"SLA service targets\",\"txt.admin.views.slas.index.add_target_label\":\"add target\",\"txt.admin.views.slas.index.active_targets\":\"Active targets ({{active_targets}})\",\"txt.admin.views.slas.index.inactive_targets\":\"Inactive targets ({{active_targets}})\",\"txt.admin.views.voice.settings.call_activity.current_queue_activity_label\":\"Current Queue Activity\",\"txt.admin.views.voice.settings.call_activity.calls_waiting_label\":\"Calls Waiting\",\"txt.admin.views.voice.settings.call_activity.average_wait_time_label\":\"Average Wait Time\",\"txt.admin.views.voice.settings.call_activity.longest_wait_time_label\":\"Longest Wait Time\",\"txt.admin.views.voice.settings.call_activity.queue_activity_last_24_hours\":\"Queue Activity, Last 24 Hours\",\"txt.admin.views.voice.settings.call_activity.total_calls_label\":\"Total Calls\",\"txt.admin.views.voice.settings.call_activity.most_calls_waiting_label\":\"Most Calls Waiting\",\"txt.admin.views.voice.settings.call_activity.longest_wait_time\":\"Longest Wait Time\",\"txt.admin.views.voice.settings.call_activity.average_talk_time_label\":\"Average Talk Time\",\"txt.admin.views.voice.settings.call_activity.agent_activity_last_24_hours_label\":\"Agent Activity, Last 24 Hours\",\"txt.admin.views.voice.settings.call_activity.agent_label\":\"Agent\",\"txt.admin.views.voice.settings.call_activity.time_available_label\":\"Time Available\",\"txt.admin.views.voice.settings.call_activity.calls_accepted_label\":\"Calls Accepted\",\"txt.admin.views.voice.settings.call_activity.calls_denied_label\":\"Calls Denied\",\"txt.admin.views.voice.settings.call_activity.calls_missed_label\":\"Calls Missed\",\"txt.admin.views.voice.settings.call_activity.avg_talk_time_label\":\"Avg Talk Time\",\"txt.admin.views.voice.settings.index.general_settings\":\"General Settings\",\"txt.admin.views.voice.settings.index.numbers\":\"Numbers\",\"txt.admin.views.voice.settings.index.greetings\":\"Greetings\",\"txt.admin.views.voice.settings.index.call_activity\":\"Call Activity\",\"txt.admin.views.voice.settings.index.call_history\":\"Call History\",\"txt.admin.views.voice.settings.index.About_Voice\":\"About Voice\",\"txt.admin.views.voice.settings.index.learn_more\":\"Learn more\",\"txt.admin.views.voice.settings.index.Learn_more_about_using_Voice\":\"{{learn_more}} about using Zendesk Voice.\",\"txt.admin.views.voice.settings.index.no_phone_number_label\":\"Choose a phone number for your Zendesk account.\",\"txt.admin.views.voice.settings.index.no_phone_number_help_label\":\"While you evaluate the service, your phone number is free and you will have $1.00 of available call credit.\",\"txt.admin.views.voice.settings.index.number_picker_select_number_continue_button_label\":\"Choose number\",\"txt.admin.views.voice.settings.index.number_picker_confirm_number_chosen_title\":\"You have chosen the following phone number:\",\"txt.admin.views.voice.settings.index.number_picker_confirm_number_chosen_trial_msg\":\"This phone number is free while you evaluate Zendesk Voice and can only be changed after adding this feature to your account's subscription.\",\"txt.admin.views.voice.settings.index.number_picker_confirm_number_chosen_cost_trial\":\"After you add Zendesk Voice, the following will be deducted from your balance, monthly:\",\"txt.admin.views.voice.settings.index.number_picker_confirm_number_chosen_cost_customer\":\"The following will be deducted from your balance, monthly:\",\"txt.admin.views.voice.settings.index.number_picker_final_msg_1\":\"Congratulations! Your phone number is now active:\",\"txt.admin.views.voice.settings.index.number_picker_final_msg_2\":\"This number can now accept incoming phone calls.\",\"txt.admin.views.voice.settings.index.Record_phone_calls_in_two\":\"Record phone calls in two ways:\",\"txt.admin.views.voice.settings.index.Live_call\":\"Live call\",\"txt.admin.views.voice.settings.index.Agents_can_answer_calls_to\":\"Agents can answer calls to your Zendesk phone number through an embedded phone client in their browser or through the phone number in their user profile. All calls automatically create a ticket where agents can take notes.\",\"txt.admin.views.voice.settings.index.Voicemail\":\"Voicemail\",\"txt.admin.views.voice.settings.index.If_no_agents_are_available\":\"If no agents are available to answer a phone call, the caller can leave a voicemail. Zendesk creates a new ticket with the voicemail recording, call details, and transcription.\",\"txt.admin.views.voice.settings.index.Capturing_voicemail_and_live_call\":\"Capturing voicemail and live call recordings helps agents qualify and respond to support requests quickly and accurately. Add a phone number to your account to capture phone calls with the rest of your support requests.\",\"txt.admin.views.voice.settings.numbers.intro_text\":\"Calls to these numbers forward to voicemail or your available support agents, starting with the most idle agent first. Agents can answer calls directly in the embedded browser client or at the phone number they added to the Agent Forwarding option in their user profile.\",\"txt.admin.views.voice.settings.description.learn_more_URL\":\"https://support.zendesk.com/entries/20415321-setting-up-zendesk-voice\",\"txt.admin.views.voice.settings._numbers.add_phone_number\":\"add phone number\",\"txt.admin.views.voice.settings._numbers.Phone_numbers\":\"Phone numbers\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_admin1\":\"To change this number or add more numbers, you must {{link}}\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_admin2\":\"add Zendesk Voice to your account\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_or\":\"To change this number or add more numbers, your account owner must add Zendesk Voice to your account.\",\"txt.admin.views.voice.settings._numbers.To_add_another_phone_number\":\"To add another phone number to your account, your account owner must upgrade your plan.\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_owner1\":\"To add another phone number to your account, you must {{link}}.\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_owner2\":\"upgrade to a higher plan\",\"txt.admin.views.voice.settings._numbers.edit\":\"edit\",\"txt.admin.views.voice.settings._numbers.remove\":\"remove\",\"txt.admin.views.voice.settings._numbers.remove_warning\":\"Phone number {{number}} will be permanently removed from your account. Are you sure you want to do this?\",\"txt.admin.views.voice.settings._numbers.country_address_certification\":\"Country address certification\",\"txt.admin.views.voice.settings._numbers.provide_address\":\"Provide a local business address.\",\"txt.admin.views.voice.settings._no_voice_for_sandbox.Zendesk_Voice_is_not_available\":\"Zendesk Voice is not available for sandbox accounts.\",\"txt.admin.views.voice.settings._greetings.custom_greeting_warning\":\"Phone conversations are recorded in Zendesk.  Ensure that your custom greetings provide adequate notice in accordance with your state or country's telephone recording laws.\",\"txt.admin.views.voice.settings._greetings.Voicemail_greeting\":\"Voicemail greeting\",\"txt.admin.views.voice.settings._greetings.When_no_agents_are_available\":\"When no agents are available to accept phone calls, callers will hear this greeting before leaving a voicemail.\",\"txt.admin.views.voice.settings._greetings.Available_agents_greeting\":\"Available agents greeting\",\"txt.admin.views.voice.settings._greetings.When_agents_are_available_to\":\"When agents are available to accept phone calls, callers will hear this greeting before they are routed to an available agent.\",\"txt.admin.views.voice.settings._greetings.Wait_greeting\":\"Wait greeting\",\"txt.admin.views.voice.settings._greetings.If_a_caller_is_waiting\":\"If a caller is waiting for an available agent, they will hear this greeting after they hear the available agents greeting.\",\"txt.admin.views.voice.settings._greetings.save_tab\":\"Save tab\",\"txt.admin.views.voice.settings._general_settings.call_outbound\":\"Allow outbound calls?\",\"txt.admin.views.voice.settings._general_settings.call_outbound_description\":\"Agents can place outbound calls to customers. Outbound calling is only available in the new Zendesk interface.\",\"txt.admin.views.voice.settings._general_settings.out_of_credits_warning\":\"Your free Zendesk Voice minutes have been used and your number is disabled.
To continue using this feature, your account owner must add Zendesk Voice to your {{subscription_link}}.\",\"txt.admin.views.voice.settings._general_settings.subscription_link\":\"account\",\"txt.admin.views.voice.settings._general_settings.down_for_maintenance\":\"Zendesk Voice is currently down for maintenance.
Calls will be safely routed to voicemail.\",\"txt.admin.views.voice.settings._general_settings.save_tab\":\"Save tab\",\"txt.admin.views.voice.settings._general_settings.Enable_Voice\":\"Enable Voice?\",\"txt.admin.views.voice.settings._general_settings.Enabling_voice_allows_agents_to\":\"Enabling Zendesk Voice allows agents to make themselves available to answer calls. Your phone number can accept voicemail with this setting disabled.\",\"txt.admin.views.voice.settings._general_settings.Phone_Number\":\"Phone Number\",\"txt.admin.views.voice.settings._general_settings.This_is_your_Zendesk_phone\":\"This is your Zendesk phone number. Your customers can call this number directly. Alternatively, you can forward support calls to this number from your existing phone system.\",\"txt.admin.views.voice.settings._general_settings.Calls_to_this_phone_number\":\"Calls to this phone number are routed to voicemail or available support agents, starting with the most idle agent first. Agents can answer calls directly in the embedded browser client or at the phone number listed in their user profile.\",\"txt.admin.views.voice.settings._general_settings.Maximum_queue_size\":\"Maximum queue size\",\"txt.admin.views.voice.settings._general_settings.New_calls_that_exceed_this\":\"New calls that exceed this limit are directed to voicemail.\",\"txt.admin.views.voice.settings._general_settings.Maximum_queue_wait_time\":\"Maximum queue wait time\",\"txt.admin.views.voice.settings._general_settings.Callers_who_wait_longer_than\":\"Callers who wait longer than this limit are directed to voicemail. Callers can also dial 1 at any time to leave a voicemail.\",\"txt.admin.views.voice.settings._general_settings.New_live_call_recordings_are\":\"New live call recordings are public?\",\"txt.admin.views.voice.settings._general_settings.Enabling_this_option_will_allow\":\"Enabling this option allows the requester to see recordings from live calls that are added to tickets.\",\"txt.admin.views.voice.settings._general_settings.Only_route_calls_during_business\":\"Only route calls during business hours?\",\"txt.admin.views.voice.settings._general_settings.Only_route_calls_during_business_description\":\"Enabling this option will only route calls to available agents during your account's configured business hours. {{link}}\",\"txt.admin.views.voice.settings._general_settings.configure_business_hours_link\":\"Configure your business hours.\",\"txt.admin.views.voice.settings._general_settings.Allow_UK_mobile_agent_number\":\"Allow UK mobile agent number forwarding?\",\"txt.admin.views.voice.settings._general_settings.UK_agent_description\":\"Phone calls answered by agents at UK mobile phone numbers will incur a higher cost per minute. {{link}}\",\"txt.admin.views.voice.settings._general_settings.Enable_SMS\":\"Enable SMS?\",\"txt.admin.views.voice.settings._general_settings.Enabling_SMS_allows_end_users\":\"Enabling SMS allows end-users to create a ticket by sending a text message to your Zendesk phone number.\",\"txt.admin.views.voice.settings._general_settings.Agent_wrap_up_after_calls\":\"Agent wrap-up after calls?\",\"txt.admin.views.voice.settings._general_settings.Agent_wrap_up_after_calls_description\":\"Enabling wrap-up gives the agent time to finish taking notes after a call. The agent must manually leave wrap-up mode to become available for another call.\",\"txt.admin.views.voice.settings._general_settings.Agent_confirmation_when_forwarding\":\"Agent confirmation when forwarding?\",\"txt.admin.views.voice.settings._general_settings.Agent_confirmation_when_forwarding_description\":\"Enabling confirmation requires agents to press a key to answer calls forwarded to their phones. This prevents calls from forwarding to an agent's personal voicemail if they do not take the call.\",\"txt.admin.views.voice.settings._general_settings.Make_agents_unavailable_after_missed_calls\":\"Make agents unavailable after missed calls\",\"txt.admin.views.voice.settings._general_settings.Make_agents_unavailable_after_missed_calls_description\":\"Agents who miss consecutive calls will become unavailable.\",\"txt.admin.views.voice.settings._audio.play\":\"Play\",\"txt.admin.views.voice.settings._custom_greeting_form_upload_page.New_custom_wait_greeting\":\"New custom wait greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_upload_page.Upload_an_audio_file\":\"Upload an audio file\",\"txt.admin.views.voice.settings._custom_greeting_form_upload_page.10_MB_max_MP3_format\":\"10 MB max; MP3 format\",\"txt.admin.views.voice.settings._custom_greeting_form_record_wait_page.Record_new_custom_voicemail_greeting\":\"Record new custom voicemail greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_record_wait_page.Record_new_custom_available_agents\":\"Record new custom available agents greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Record_custom_voicemail_greeting\":\"Record custom voicemail greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Record_custom_available_agents_greeting\":\"Record custom available agents greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Enter_your_phone_number_and\":\"Enter your phone number and click Call and Record. We will call you to record your message.\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Phone_number\":\"Phone number:\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Call_and_Record\":\"Call and Record\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.New_custom_voicemail_greeting\":\"New custom voicemail greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.New_custom_available_agents_greeting\":\"New custom available agents greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.Record_using_a_phone\":\"Record using a phone\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.or\":\"or\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.Upload_an_audio_file\":\"Upload an audio file\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.10_MB_max_MP3_format\":\"10 MB max; MP3 format\",\"txt.admin.views.voice.settings._call_history.id\":\"ID\",\"txt.admin.views.voice.settings._call_history.ticket_id\":\"Ticket ID\",\"txt.admin.views.voice.settings._call_history.date_time\":\"Date/Time\",\"txt.admin.views.voice.settings._call_history.from\":\"From\",\"txt.admin.views.voice.settings._call_history.to\":\"To\",\"txt.admin.views.voice.settings._call_history.forwarded_to\":\"Forwarded To\",\"txt.admin.views.voice.settings._call_history.agent\":\"Agent\",\"txt.admin.views.voice.settings._call_history.status\":\"Call Status\",\"txt.admin.views.voice.settings._call_history.minutes\":\"Minutes\",\"txt.admin.views.voice.settings._call_history.charge\":\"Charge\",\"txt.admin.views.voice.settings._call_history.minutes_used\":\"Minutes used in this period\",\"txt.admin.views.voice.settings._call_history.voicemails\":\"Voicemails\",\"txt.admin.views.voice.settings._call_history.calls\":\"Calls\",\"txt.admin.views.voice.settings._call_history.credits_used\":\"Credits used in this period\",\"txt.admin.views.voice.settings._call_history.credits_remaining\":\"Credits remaining\",\"txt.admin.views.voice.settings._call_history.no_phone_calls_this_period\":\"You did not receive any phone calls in this period.\",\"txt.admin.views.voice.settings._call_history.no_phone_calls\":\"You have not received any phone calls.\",\"txt.admin.views.voice.settings._call_history.export_to_csv\":\"export to csv\",\"txt.admin.views.voice.settings._call_history.Pending\":\"Pending\",\"txt.admin.views.voice.settings._call_history.download_most_recent\":\"download most recent\",\"txt.admin.views.voice.settings._call_history.export_last_generated\":\"Export last generated at {{time}}\",\"txt.admin.views.voice.phone_numbers.edit.Voice_Settings\":\"Voice Settings\",\"txt.admin.views.voice.phone_numbers.edit.Update_phone_number_settings\":\"Update phone number settings\",\"txt.admin.views.voice.phone_numbers.edit.To_enable_voicemail_transcription_your\":\"To enable voicemail transcription, your account owner must add voicemail transcription to your account.\",\"txt.admin.views.voice.phone_numbers.edit.Transcribe_voicemails\":\"Transcribe voicemails?\",\"txt.admin.views.voice.phone_numbers.edit.Record_a_text_transcription_of\":\"Record a text transcription of voicemails left at this phone number.\",\"txt.admin.views.voice.phone_numbers.edit.Note\":\"Note:\",\"txt.admin.views.voice.phone_numbers.edit.Transcription_supports_English_language_only\":\"Transcription supports only English language at this time. Transcriptions incur an additional charge per minute.\",\"txt.admin.views.voice.phone_numbers.edit.nickname\":\"Nickname\",\"txt.admin.views.voice.phone_numbers.edit.nickname_placeholder\":\"e.g. Premium Support Line\",\"txt.admin.views.voice.phone_numbers.edit.give_your_phone_numbers_a_nickname\":\"If you have multiple phone numbers, give each a nickname to easily identify which number a caller is calling.\",\"txt.admin.views.voice.phone_numbers._success.Congratulations_You_ve_successfully_enabled\":\"Congratulations! You successfully enabled Zendesk Voice.\",\"txt.admin.views.voice.phone_numbers._success.finish\":\"Finish\",\"txt.admin.views.voice.phone_numbers._success.You_have_x_free_credits\":\"You have {{credits}} worth of free call credit available.\",\"txt.admin.views.voice.phone_numbers._success.After_you_ve_used_this\":\"After you use this, you need to enable Zendesk Voice in your account to continue to receive phone calls.\",\"txt.admin.views.voice.phone_numbers._success.This_feature_is_already_enabled\":\"This feature is already enabled on your account. You can continue using the feature free of interruption after your free minutes have elapsed.\",\"txt.admin.views.voice.phone_numbers._success.Learn_more\":\"Learn more\",\"txt.admin.views.voice.phone_numbers._selection_form.previous_5\":\"Previous 5\",\"txt.admin.views.voice.phone_numbers._selection_form.next_5\":\"Next 5\",\"txt.admin.views.voice.phone_numbers._selection_form.No_numbers_found_Please_try\":\"No numbers found. Try again.\",\"txt.admin.views.voice.phone_numbers._selection_form.please_use_at_least\":\"Please use at least two characters to search\",\"txt.admin.views.voice.phone_numbers._confirmation.purchase_this_number\":\"Purchase this number\",\"txt.admin.views.voice.phone_numbers._confirmation.terms_of_service\":\"Terms of Service\",\"txt.admin.views.voice.phone_numbers._confirmation.Accept_Zendesk_Voice_Terms_and_Conditions\":\"You accept the {{terms_conditions_link}} by selecting this number.\",\"txt.admin.views.voice.phone_numbers._confirmation.Zendesk_Voice_Terms_and_Conditions\":\"Zendesk Voice Terms and Conditions\",\"txt.admin.views.voice.phone_numbers._confirmation.Back\":\"Back\",\"txt.admin.views.voice.phone_numbers._confirmation.certification\":\"

This country requires address certification

Due to local regulation, your business must have an address within {{country}} to purchase this phone number.

By purchasing this number, you agree to provide a business address in {{country}}. You further authorize Zendesk to disclose this address to our service provider, Twilio, if requested by local authorities.

You further understand that your phone number in this country may be taken out of service if you are unable to provide a local address.

\",\"txt.admin.views.voice.phone_numbers._colorbox.Choose_your_phone_number\":\"Choose your phone number\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Select_local_or_toll_free\":\"Select local or toll-free\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.local\":\"Local\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.toll_free\":\"Toll-free\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Select_your_country\":\"Select your country\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Search_by_area_code_digits\":\"Search by area code, digits, and phrases\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Use_digits_and_phrases_to\":\"Use digits and phrases to help narrow your search.\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.enter_at_least\":\"Enter at least two characters.\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.search\":\"Search\",\"txt.admin.views.voice.client.show.Available_for_calls\":\"Available for calls\",\"txt.admin.views.voice.client.show.Not_available_for_calls\":\"Not available for calls\",\"txt.admin.views.voice.client.show.Closing_this_window_will_end\":\"Closing this window will end your call and make you unavailable.\",\"txt.admin.views.voice.client.show.Change_audio_settings\":\"Change audio settings\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_trial.To_use_Zendesk_Voice_beyond\":\"To use Zendesk Voice beyond your free minutes, you need to purchase one of our Zendesk plans.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.voice_enabled\":\"Your new Zendesk phone number is {{number}}. Zendesk Voice has been enabled in your account, along with $1.00 worth of free credit to try the service. Your customers can call this number to leave a voicemail in your Zendesk or to reach an available support agent.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.To_use_Zendesk_Voice_beyond\":\"To use Zendesk Voice beyond your free minutes, you need to enable Zendesk Voice on your account subscription page.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.continue_using_voice\":\"Yes, I'd like to continue using Zendesk Voice\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_trial.Thank_you_for_trying_out\":\"Thank you for trying out Zendesk Voice! Your Zendesk account has used its available free credit. To continue using Zendesk Voice, you need to purchase one of our Zendesk plans.\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_customer.Thank_you_for_trying_out\":\"Thank you for trying out Zendesk Voice! Your Zendesk account has used its available free credit. To continue using Zendesk Voice, you need to add Zendesk Voice to your account.\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_customer.continue_using_voice\":\"Yes, I'd like to continue using Zendesk Voice\",\"txt.admin.views.voice.account_mailer._deleted_number_warning.If_this_phone_number_was\":\"If this phone number was removed in error, contact Zendesk Support at support@zendesk.com to reactivate your phone number. This number will be permanently removed after 3 days.\",\"txt.admin.views.voice.account_mailer._deleted_number_warning.number_deleted_on\":\"Your Zendesk Voice phone number, {{number}}, was removed from your account, {{account}}, on {{date}} by {{agent}}.\",\"txt.admin.views.voice.account_mailer._inactive_number_final_warning.final_notice\":\"

This is a final notice that your Zendesk Voice phone number, {{number}}, will be reclaimed on {{date}}. As part of our policy, Zendesk reclaims phone numbers that have not been used within {{max}} days.

To keep your Zendesk Voice number you need to make calls to your phone number by {{date}}. After this time, we will remove your number, {{number}}, from your account.

\",\"txt.admin.views.voice.account_mailer._inactive_number_first_warning.first_warning\":\"

We noticed that you haven't used your Zendesk Voice number, {{number}}, within the last {{days}} days. Zendesk reclaims phone numbers that have not been used within {{max}} days.

To keep your Zendesk Voice number you need to make calls to your phone number by {{date}}. After this time, we will remove your number, {{number}}, from your account.

\",\"txt.admin.views.voice.account_mailer.greeting\":\"

Hi {{name}},

\",\"txt.admin.views.voice.account_mailer.sign_off\":\"

Thank you,
Zendesk Support

\",\"txt.admin.views.voice._voice_banner.You_have_missed_X_phone_calls_and_are_now_offline.one\":\"You have missed 1 phone call and are now offline.\",\"txt.admin.views.voice._voice_banner.You_have_missed_X_phone_calls_and_are_now_offline.other\":\"You have missed {{count}} phone calls and are now offline.\",\"txt.admin.views.voice.addresses.form.explanation\":\"Due to local telephony laws in this country, Zendesk is required to maintain a record of your business address. Zendesk will share this address with our voice provider as legally required.\",\"txt.admin.views.voice.addresses.form.title\":\"Country address certification\",\"txt.admin.views.voice.addresses.form.name\":\"Company Name\",\"txt.admin.views.voice.addresses.form.update\":\"Update\",\"txt.admin.views.account.sandbox.index.sandbox_reset_label\":\"Sandbox reset\",\"txt.admin.views.account.sandbox.index.create_sandbox_label\":\"Create sandbox\",\"txt.admin.views.account.sandbox.index.sandbox_label\":\"Sandbox\",\"txt.admin.views.account.sandbox.index.sandbox_text_one\":\"Ever wanted to test configuration settings without impacting your live Zendesk account?\",\"txt.admin.views.account.sandbox.index.sandbox_to_the_rescue_label\":\"Sandbox to the rescue!\",\"txt.admin.views.account.sandbox.index.upgrade_to_create_sandbox\":\"Upgrade to a Plus or Enterprise plan to create a sandbox.\",\"txt.admin.views.account.sandbox.index.sandbox_explanation_text_one\":\"A sandbox is a stand-alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents.\",\"txt.admin.views.account.sandbox.index.what_we_copy_from_here_to_sandbox\":\"Here are examples of what will be copied from this account into the sandbox:\",\"txt.admin.views.account.sandbox.index.branding_label\":\"Branding (colors, account Name, and so on)\",\"txt.admin.views.account.sandbox.index.template_label\":\"Templates (standard email, welcome email, and so on)\",\"txt.admin.views.account.sandbox.index.settings_label\":\"Settings (channels, agent permissions, and so on)\",\"txt.admin.views.account.sandbox.index.admin_users_label\":\"Administrators (names, identities, roles, and so on)\",\"txt.admin.views.account.sandbox.index.examples_of_what_wont_be_copied\":\"These are examples of what will not be copied from this account into the sandbox:\",\"txt.admin.views.account.sandbox.index.agents_and_end_user\":\"Agent & end-user profiles\",\"txt.admin.views.account.sandbox.index.triggers_views_automation_label\":\"Triggers, views, automations, macros & targets\",\"txt.admin.views.account.sandbox.index.any_tickets_label\":\"Any tickets\",\"txt.admin.views.account.sandbox.index.use_sandbox_for_testing\":\"Use the sandbox for testing triggers, automations, and so on without impacting your production environment.\",\"txt.admin.views.account.sandbox.index.show_me_plus_plan\":\"Show me the Plus plan.\",\"txt.admin.views.account.sandbox.index.your_sandbox_environment\":\"Your sandbox environment is set up and ready to go! Click \\\"Go to Sandbox\\\" to open a new browser tab and log in to your sandbox.\",\"txt.admin.views.account.sandbox.index.resetting_your_sandbox\":\"Resetting your sandbox\",\"txt.admin.views.account.sandbox.index.resetting_your_sandbox_will_create_new\":\"Resetting your sandbox creates a new, empty sandbox based on your current settings.\",\"txt.admin.views.account.sandbox.index.your_existing_sandbox_will_be_deleted\":\"Your existing sandbox will be deleted, including all existing data in the sandbox.\",\"txt.admin.views.account.sandbox.index.are_you_sure_this_is_what_you_want\":\"Are you sure this is what you want?\",\"txt.admin.views.account.sandbox.index.yes_please_reset_my_sandbox\":\"Yes, reset my sandbox!\",\"txt.admin.views.account.sandbox.index.resetting_sandbox_label\":\"Resetting sandbox...\",\"txt.admin.views.account.sandbox.index.create_my_sandbox\":\"Create my sandbox\",\"txt.admin.views.account.sandbox.index.creating_sandbox_label\":\"Creating sandbox...\",\"txt.admin.views.account.chat_settings.show.There_are_two_types_of\":\"There are two types of chat:\",\"txt.admin.views.account.chat_settings.show.about_chat\":\"About Chat\",\"txt.admin.views.account.chat_settings.show.Chat_anywhere\":\"Chat anywhere\",\"txt.admin.views.account.chat_settings.show.Zendesk_Feedback_tab\":\"The {{zendesk_feedback_tab_link}} can be configured to include an option for users to chat about a support topic. You can add the Zendesk Feedback Tab anywhere you want.\",\"txt.admin.views.account.chat_settings.show.Zendesk_Feedback_tab_link\":\"Zendesk Feedback tab\",\"txt.admin.views.account.chat_settings.show.Chat_about_my_ticket\":\"Chat about my ticket\",\"txt.admin.views.account.chat_settings.show.When_users_are_viewing_a\":\"When users are viewing a ticket in Zendesk and there are agents available, they will be given the option to chat about their ticket. The chat sessions will be appended to the ticket the user is chatting about.\",\"txt.admin.views.account.chat_settings.show.channels_label\":\"Channels\",\"txt.admin.views.account.chat_settings.show.chat_label\":\"Chat\",\"txt.admin.views.account.chat_settings.show.Interacting_with_your_customers_in\":\"Using Chat to interact with your customers in real time adds a personal touch to the support you provide. It’s also more immediate, it reduces ticket volume, and your agents can manage multiple Chat sessions simultaneously.\",\"txt.admin.views.account.chat_settings.show.learn_more_link\":\"https://support.zendesk.com/entries/21414906-setting-up-your-chat-channel\",\"txt.admin.views.account.chat_settings._general.Enable_chat\":\"Enable Chat?\",\"txt.admin.views.account.chat_settings._general.Enabling_chat_will_allow_agents\":\"Enabling chat allows agents to accept chat requests from end-users.\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_with_no_permissions\":\"You need to {{set_up_zendesk_feedback_tab}} to include Chat if you would like to receive chat requests from anywhere on the web.\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_with_no_permissions_link\":\"set up the Zendesk Feedback Tab\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_is_admin\":\"You need to {{zendesk_feedback_tab_link}} to include Chat if you would like to receive chat requests from anywhere on the web. Also, {{set_up_agent_roles}} to enable agents to accept chat requests.\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_is_admin_link_1\":\"set up the Zendesk Feedback Tab\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_is_admin_link_2\":\"set up your agent roles\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_no_admin\":\"You need to {{zendesk_feedback_tab_link}} to include Chat if you would like to receive chat requests from anywhere on the web. Also, you need enable agents to accept chat sessions; please see an administrator.\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_no_admin_link_1\":\"set up the Zendesk Feedback Tab\",\"txt.admin.views.account.chat_settings._general.Chat_about_my_ticket\":\"Chat about my ticket?\",\"txt.admin.views.account.chat_settings._general.Allows_users_to_chat_about\":\"Allows users to chat about a ticket they are currently viewing in the Zendesk interface.\",\"txt.admin.views.account.chat_settings._general.Maximum_chat_requests_per_agent\":\"Maximum chat requests per agent\",\"txt.admin.views.account.chat_settings._general.When_an_agent_reaches_the\":\"When an agent reaches the maximum chat requests limit, the agent is automatically made unavailable for further chat requests until the number of open chats decreases.\",\"txt.admin.views.account.chat_settings._general.Welcome_message\":\"Welcome message\",\"txt.admin.views.account.chat_settings._general.Message_shown_to_users_when\":\"Message shown to users when a chat is initiated.\",\"txt.admin.views.account.chat_settings._general.save_button\":\"Save\",\"txt.admin.views.account.dropboxes.index.The_Zendesk_Feedback_Tab_is\":\"The Zendesk Feedback Tab is essentially a small and portable version of the Web portal that you can embed in any web site, including your Zendesk. It can be configured to allow your end-users to search your knowledge base, submit a support request, or live chat with your agents.\",\"txt.admin.views.account.dropboxes.index.The_form_s_contents_will\":\"Support requests generated from the Feedback Tab become tickets in your Zendesk.\",\"txt.admin.views.account.dropboxes.index.view_this_blog_post\":\"Read Setting up your Feedback Tab to see how it works.\",\"txt.admin.views.account.dropboxes.index.Generate_as_many_different_Feedback\":\"Create as many different Feedback Tabs as you need!\",\"txt.admin.views.account.dropboxes.index.versions_label\":\"Versions\",\"txt.admin.views.account.dropboxes.index.Each_Feedback_Tab_has_a\":\"Each Feedback Tab has a version number associated with a set behavior and style that you can customize.\",\"txt.admin.views.account.dropboxes.index.when_zendesk_introduces_new_feedback_tab\":\"When Zendesk introduces new Feedback Tab behavior or styling, it will only apply to new Feedback Tabs with the proper version. Old Feedback Tabs will continue to work properly when a new version is released. The current version is {{current_version}}.\",\"txt.admin.views.account.dropboxes.index.add_feedback_tab\":\"add feedback tab\",\"txt.admin.views.account.dropboxes.index.Channels_label\":\"Channels\",\"txt.admin.views.account.dropboxes.index.Feedback_tabs_label\":\"Feedback Tabs\",\"txt.admin.views.account.dropboxes.index.ID\":\"ID\",\"txt.admin.views.account.dropboxes.index.Version\":\"Version\",\"txt.admin.views.account.dropboxes.index.Created\":\"Created\",\"txt.admin.views.account.dropboxes.index.Suggestions\":\"Suggestions\",\"txt.admin.views.account.dropboxes.index.Knowledge_Base\":\"Knowledge Base\",\"txt.admin.views.account.dropboxes.index.Chat\":\"Chat\",\"txt.admin.views.account.dropboxes.index.Custom_Fields\":\"Custom Fields\",\"txt.admin.views.account.dropboxes.index.edit\":\"edit\",\"txt.admin.views.account.dropboxes.index.preview\":\"preview\",\"txt.admin.views.account.dropboxes.index_feedback_tab\":\"Zendesk Feedback Tab\",\"txt.admin.views.account.dropboxes.new_feedback_tab\":\"New Feedback Tab\",\"txt.admin.views.account.dropboxes.edit_feedback_tab\":\"Edit Feedback Tab\",\"txt.admin.views.account.dropboxes.feedback_tab_preview\":\"Feedback Tab Preview\",\"txt.admin.views.account.dropboxes._general.If_you_run_a_website\":\"If you run a website, an online store, or even your own web app, it's important that you deliver support that your customers need whenever and wherever they are. The Feedback Tab allows you to do this by placing a widget on your website, online store, or web app for ticket submission and knowledge base search.\",\"txt.admin.views.account.dropboxes._general.learn_more_link\":\"https://support.zendesk.com/entries/20990726-setting-up-your-feedback-tab-channel\",\"txt.admin.views.account.dropboxes._general.Tab_title\":\"Tab title\",\"txt.admin.views.account.dropboxes._general.A_tab_will_display_on\":\"A tab will display on the side of your customers browser window. You can select what the tab says.\",\"txt.admin.views.account.dropboxes._general.Language\":\"Language\",\"txt.admin.views.account.dropboxes._general.The_language_in_which_your\":\"The language in which your Feedback Tabs default messages will be presented.\",\"txt.admin.views.account.dropboxes._general.Tab_position\":\"Tab position\",\"txt.admin.views.account.dropboxes._general.The_tab_can_be_flush\":\"The tab can be aligned to the left or right of the screen.\",\"txt.admin.views.account.dropboxes._general.Tab_color\":\"Tab color\",\"txt.admin.views.account.dropboxes._general.A_hex_code_or_the\":\"A hex code or the name of a color.\",\"txt.admin.views.account.dropboxes._general.Feedback_Tab_Tag\":\"Feedback Tab Tag\",\"txt.admin.views.account.dropboxes._general.Add_a_tag_automatically_to\":\"Add a tag automatically to all incoming tickets sent via the Feedback Tab.\",\"txt.admin.views.account.dropboxes._general.End_users_can_chat_with\":\"End-users can chat with agents?\",\"txt.admin.views.account.dropboxes._general.When_this_is_enabled_a\":\"When this is enabled, a question will be captured before any other step.\",\"txt.admin.views.account.dropboxes._general.agent_roles\":\"If agents are available to chat, the user will be given the option to chat live or submit a ticket. For other agents, you need to grant them chat access permission in {{roles_link}}.\",\"txt.admin.views.account.dropboxes._general.roles_link\":\"roles\",\"txt.admin.views.account.dropboxes._general.If_agents_are_available_to\":\"If agents are available to chat, the user will be given the option to chat live or submit a ticket about their question.\",\"txt.admin.views.account.dropboxes._general.Knowledge_Base_Search\":\"Knowledge Base Search
and Topic Suggestions\",\"txt.admin.views.account.dropboxes._general.enable_topic_suggestions_and_knowledge_base\":\"Enable Topic Suggestions & Knowledge Base Search\",\"txt.admin.views.account.dropboxes._general.enable_knowledge_base_search\":\"Enable Knowledge Base Search\",\"txt.admin.views.account.dropboxes._general.enable_ticket_submission_only\":\"Enable Ticket Submission Only\",\"txt.admin.views.account.dropboxes._general.Users_will_first_be_asked\":\"Users will first be asked to enter keywords about their question and will be shown results from the knowledge base before being taken to the ticket submission page. Users may search the knowledge base from the ticket submission page as well.\",\"txt.admin.views.account.dropboxes._general.Users_will_see_the_ticket\":\"Users will see the ticket submission page as soon as the Feedback Tab loads and will be able to search the knowledge base via a search bar.\",\"txt.admin.views.account.dropboxes._general.Users_will_see_the_ticket_will_not_be_suggested_topics\":\"Users will see the ticket submission page as soon as the Feedback Tab loads, will not be suggested topics, and will not be able to search the knowledge base.\",\"txt.admin.views.account.dropboxes._general.Display_custom_fields_toend_users\":\"Display custom fields to
end-users?\",\"txt.admin.views.account.dropboxes._general.By_default_we_ll_collect\":\"By default, we'll collect subject, description, name, and email. You may also want to include the end-user-visible custom fields that you have defined.\",\"txt.admin.views.account.dropboxes._general.preview_and_grab_code_snippet\":\"Preview & grab code snippet\",\"txt.admin.views.account.dropboxes._general.tab_title_support\":\"Support\",\"txt.admin.views.account.dropboxes._general.tab_title_feedback\":\"Feedback\",\"txt.admin.views.account.dropboxes._general.tab_title_help\":\"Help\",\"txt.admin.views.account.dropboxes._general.tab_title_service\":\"Service\",\"txt.admin.views.account.dropboxes._general.tab_title_questions\":\"Questions\",\"txt.admin.views.account.dropboxes._general.tab_title_comments\":\"Comments\",\"txt.admin.views.account.dropboxes._general.tab_title_ask_us\":\"Ask Us\",\"txt.admin.views.account.dropboxes._general.tab_position_Left\":\"Left\",\"txt.admin.views.account.dropboxes._general.tab_position_Right\":\"Right\",\"txt.admin.views.account.dropboxes._settings_form.feedback_tabs_label\":\"Feedback Tabs\",\"txt.admin.views.account.dropboxes._settings_form.The_Zendesk_Feedback_Tab_is\":\"The Zendesk Feedback Tab is essentially a small and portable version of the Web portal that you can embed in any web site, including your Zendesk. It can be configured to allow your end-users to search your knowledge base, submit a support request, or live chat with your agents.\",\"txt.admin.views.account.dropboxes._settings_form.The_form_s_contents_will\":\"Support requests generated from the Feedback Tab become tickets in your Zendesk.\",\"txt.admin.views.account.dropboxes._settings_form.View_this_blog_post_to\":\"Read Setting up your Feedback Tab to see how it works.\",\"txt.admin.views.account.dropboxes._settings_form.Generate_as_many_different_Feedback\":\"Create as many different Feedback Tabs as you need!\",\"txt.admin.views.account.dropboxes._settings_form.You_can_preview_your_Feedback\":\"You can preview your Feedback Tab on the next page, after you've selected all your options.\",\"txt.admin.views.account.dropboxes._settings_form.Advanced_usage_tips\":\"Advanced usage tips\",\"txt.admin.views.account.dropboxes._settings_form.Channels_label\":\"Channels\",\"txt.admin.views.account.dropboxes._settings_form.general_settings_label\":\"General Settings\",\"txt.admin.views.account.dropboxes._settings_form.advance_customization_label\":\"Advanced Customization\",\"txt.admin.views.account.dropboxes._advanced.Advanced_Settings_allow_you_to\":\"Advanced settings allow you to change common text strings in the Feedback Tab, use your own custom image for the tab, or apply CSS inside the Feedback Tab itself.\",\"txt.admin.views.account.dropboxes._advanced.Version\":\"Version\",\"txt.admin.views.account.dropboxes._advanced.This_feedback_tab_is_version\":\"This feedback tab is version {{current_version}}.\",\"txt.admin.views.account.dropboxes._advanced.The_latest_version_is\":\"The latest version is {{lastest_version}}.\",\"txt.admin.views.account.dropboxes._advanced.This_is_the_latest_version\":\"This is the latest version.\",\"txt.admin.views.account.dropboxes._advanced.You_may_upgrade_to_the\":\"You may upgrade to the latest version. Please note that this action cannot be undone.\",\"txt.admin.views.account.dropboxes._advanced.Upgrade_Now\":\"Upgrade Now\",\"txt.admin.views.account.dropboxes._advanced.Custom_Image\":\"Custom Image\",\"txt.admin.views.account.dropboxes._advanced.The_full_URL_to_a\":\"The full URL to a custom image you want to use in place of our own tab. Note you must host this yourself. The image should be 45 pixels wide and 108 pixels tall.\",\"txt.admin.views.account.dropboxes._advanced.Form_Title\":\"Form Title\",\"txt.admin.views.account.dropboxes._advanced.Subject_Title\":\"Subject Title\",\"txt.admin.views.account.dropboxes._advanced.The_subject_sets_the_tone\":\"The subject sets the tone for the enquiry your customer is sending you. We suggest using something other than just Subject.\",\"txt.admin.views.account.dropboxes._advanced.Subject_Field_Placeholder\":\"Subject Field Placeholder\",\"txt.admin.views.account.dropboxes._advanced.This_is_the_text_displayed\":\"This is the text displayed inside the search field.\",\"txt.admin.views.account.dropboxes._advanced.Description_Title\":\"Description Title\",\"txt.admin.views.account.dropboxes._advanced.Description_Field_Placeholder\":\"Description Field Placeholder\",\"txt.admin.views.account.dropboxes._advanced.Question_Title\":\"Question Title\",\"txt.admin.views.account.dropboxes._advanced.A_question_is_asked_during\":\"A question is asked during the first step when Topic Suggestion is turned on or when Chat is included.\",\"txt.admin.views.account.dropboxes._advanced.Question_Field_Placeholder\":\"Question Field Placeholder\",\"txt.admin.views.account.dropboxes._advanced.Nothing_displayed_by_default_This\":\"Nothing displayed by default. This is the text displayed inside the question field.\",\"txt.admin.views.account.dropboxes._advanced.Search_Field_Placeholder\":\"Search Field Placeholder\",\"txt.admin.views.account.dropboxes._advanced.Privacy_Policy\":\"Privacy Policy\",\"txt.admin.views.account.dropboxes._advanced.Specify_a_URL_for_your\":\"Specify a URL for your privacy policy. If left blank, no link will be shown.\",\"txt.admin.views.account.dropboxes._advanced.Custom_CSS\":\"Custom CSS\",\"txt.admin.views.account.dropboxes._advanced.default_none\":\"Default: (none)\",\"txt.admin.views.account.dropboxes._advanced.default_label\":\"Default: \",\"txt.admin.views.account.dropboxes._advanced.You_can_override_existing_CSS\":\"You can override existing CSS for the Feedback Tab. You must use valid CSS only.\",\"txt.admin.views.account.dropboxes._advanced.preview_and_grab_code_snippet\":\"Preview & grab code snippet\",\"txt.admin.views.account.dropboxes.only_for_open.channels_label\":\"Channels\",\"txt.admin.views.account.dropboxes.only_for_open.feedback_tabs_label\":\"Feedback Tabs\",\"txt.admin.views.account.dropboxes.only_for_open.user_settings_page\":\"Your Zendesk is not open to anonymous requests. The Feedback Tab is only available to open Zendesk accounts. You can change your user admission settings on the {{user_settings_page_link}}.\",\"txt.admin.views.account.dropboxes.only_for_open.user_settings_page_link\":\"user settings page\",\"txt.admin.views.account.dropboxes.v2.Paste_this_code_into_each\":\"Paste this code into each web page where you want your Feedback Tab to appear\",\"txt.admin.views.account.dropboxes.v2.Your_Feedback_Tab_does_not\":\"Your Feedback Tab does not accept requests as your Zendesk is a closed Zendesk.\",\"txt.admin.views.account.dropboxes.v2.Your_zendesk_can_be_set\":\"Your Zendesk can be set to open in the customer settings page\",\"txt.admin.views.account.dropboxes.v2.It_is_important_that_you\":\"It is important that you insert this code immediately before the </body> tag, and not in the <head>\",\"txt.admin.views.account.dropboxes.v2.The_code_below_can_be\":\"The code below can be placed on any page on your website, in your web-app, or in your online store. If you're unsure where or how to put this into a web page, you should contact your technical team or webmaster. If you have access to your Content Management System, you can usually put this code in the footer template.\",\"txt.admin.views.account.dropboxes.v2.back\":\"Back to Feedback Tab Settings\",\"txt.admin.views.account.dropboxes.general.screencast_title\":\"Screencasts\",\"txt.admin.views.account.dropboxes.general.screencast_short_explanation\":\"Allow end-users to record a screencast and link it to tickets created from the Feedback Tab.\",\"txt.admin.views.account.dropboxes.general.screencasts_label\":\"Enable screencasts\",\"txt.admin.views.account.yammer_integration._form.Oauth_access_token\":\"Oauth access token\",\"txt.admin.views.account.yammer_integration._form.Your_Yammer_Activity_Stream_access\":\"Your Yammer Activity Stream access token. \",\"txt.admin.views.account.yammer_integration._form.Learn_more\":\"Learn more.\",\"txt.admin.views.account.yammer_integration._form.Save_tab\":\"Save tab\",\"txt.admin.views.account.yammer_integration.new.Yammer_Activity_Stream\":\"Yammer Activity Stream\",\"txt.admin.views.account.yammer_integration.new.Add_Key\":\"Add Key\",\"txt.admin.views.account.yammer_integration.new.change_key\":\"Change Key\",\"txt.admin.views.account.monitored_twitter_handles.edit.twitter\":\"Twitter\",\"txt.admin.views.account.monitored_twitter_handles.edit.Turn_Twitter_into_a_powerful\":\"Turn Twitter into a powerful support channel by allowing your agents to convert tweets into Zendesk tickets.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Add_your_organization_s_Twitter\":\"Add your company’s Twitter account as a monitored account and enable your agents to send tweets via Zendesk to your customers.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Tweets_can_be_converted_to\":\"Tweets can be converted to tickets in four ways:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Saved_search\":\"Saved search:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Convert_tweets_to_tickets_from\":\"Convert tweets to tickets from a live Twitter saved search stream within Zendesk.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Direct_message_label\":\"Direct message:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Automatically_convert_incoming_direct_messages\":\"Automatically convert incoming direct messages into tickets and allow customers to reach you privately.\",\"txt.admin.views.account.monitored_twitter_handles.edit.direct_message_sidebar\":\"To reply via {{direct_message_link}} to a Twitter user, that user must follow your Twitter account.\",\"txt.admin.views.account.monitored_twitter_handles.edit.direct_message_sidebar_link\":\"direct message\",\"txt.admin.views.account.monitored_twitter_handles.edit.Public_mention\":\"Public mention:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Automatically_convert_any_public_tweet\":\"Automatically convert any public tweet containing your Twitter account username (for example, @zendesk) to a ticket.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Favorite\":\"Favorite:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Configure_your_Twitter_account_to\":\"Configure your Twitter account to automatically convert tweets marked as favorite to tickets. Many popular Twitter clients have the ability to mark a tweet as a favorite.\",\"txt.admin.views.account.monitored_twitter_handles.edit.twitter_settings\":\"Twitter Settings\",\"txt.admin.views.account.monitored_twitter_handles.edit.Primary\":\"Primary\",\"txt.admin.views.account.monitored_twitter_handles.edit.If_a_Twitter_account_is\":\"If a Twitter account is marked as primary, all tweets from Zendesk will come from the primary Twitter account.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Capture_public_mentions_as_tickets\":\"Capture public mentions as tickets\",\"txt.admin.views.account.monitored_twitter_handles.edit.Capture_incoming_direct_messages_as\":\"Capture incoming direct messages as tickets\",\"txt.admin.views.account.monitored_twitter_handles.edit.Track_favorites\":\"Track favorites\",\"txt.admin.views.account.monitored_twitter_handles.edit.Reauthorize\":\"Reauthorize\",\"txt.admin.views.account.monitored_twitter_handles.edit.Delete\":\"Delete\",\"txt.admin.views.account.monitored_twitter_handles.edit.or\":\"or\",\"txt.admin.views.account.monitored_twitter_handles.edit.Add_twitter_account\":\"Add Twitter account\",\"txt.admin.views.account.monitored_twitter_handles.edit.Update_twitter_account\":\"Update Twitter account\",\"txt.admin.views.account.monitored_twitter_handles.edit.deleting_this_twitter_account\":\"Deleting this Twitter account will also remove associated saved Twitter searches. Are you sure that you want to do this?\",\"txt.admin.views.account.subscription.cvv.description\":\"You can find the CVV on the back of the credit card. It is typically three or four digits long.\",\"txt.admin.views.account.subscription.cvv.visa_mastercard_discover_description\":\"The verification code is a three-digit number on the back of your credit card next to the signature box.\",\"txt.admin.views.account.subscription.cvv.american_express\":\"American Express\",\"txt.admin.views.account.subscription.cvv.american_express_description\":\"The verification number is a four-digit number on the front of the card above the credit card number on either the left or right side of your American Express card.\",\"txt.admin.views.account.subscription.cvv.visa_mastercard_discover\":\"Visa, Mastercard & Discover\",\"txt.admin.views.account.subscription.upgrade_from_trial.FAQ\":\"FAQ\",\"txt.admin.views.account.subscription.upgrade_from_trial.What_happens_next\":\"What happens next?\",\"txt.admin.views.account.subscription.upgrade_from_trial.In_the_next_24_hours\":\"In the next 24 hours we'll charge your credit card --- but your account will be immediately available to use.\",\"txt.admin.views.account.subscription.upgrade_from_trial.will_i_receive_an_invoice\":\"Will I receive an invoice?\",\"txt.admin.views.account.subscription.upgrade_from_trial.you_will_receive_an_invoice\":\"You will receive an invoice via email each time we charge your credit card. You can also view your invoices on the Invoicing and Payments page.\",\"txt.admin.views.account.subscription.upgrade_from_trial.any_questions\":\"Any questions?\",\"txt.admin.views.account.subscription.upgrade_from_trial.if_you_have_any_questions\":\"If you have any questions about upgrading or downgrading your subscription, please contact {{zendesk_email}} and we'll get back to you the same day.\",\"txt.admin.views.account.subscription.upgrade_from_trial.an_additional_special_discount_applied\":\"An additional {{number}}% special discount has been applied.\",\"txt.admin.views.account.subscription.upgrade_from_trial.Total\":\"Total\",\"txt.admin.views.account.subscription.upgrade_from_trial.Max_Agents\":\"Max Agents\",\"txt.admin.views.account.subscription.upgrade_from_trial.Base_Price\":\"Base Price\",\"txt.admin.views.account.subscription.upgrade_from_trial.Discount\":\"Discount\",\"txt.admin.views.account.subscription.upgrade_from_trial.Promo\":\"Promo\",\"txt.admin.views.account.subscription.upgrade_from_trial.Please_note\":\"Please note:\",\"txt.admin.views.account.subscription.upgrade_from_trial.you_are_upgrading\":\"You are selecting a paid plan that supports fewer agents than you currently have in your Zendesk ({{total_agents}})\",\"txt.admin.views.account.subscription.upgrade_from_trial.Consequently_some_agents_will_be\":\"Consequently, some agents will be downgraded to end-user status (starting with the most recently added agents first).\",\"txt.admin.views.account.subscription.upgrade_from_trial.select_a_different_plan\":\"» Select a different plan\",\"txt.admin.views.account.subscription.upgrade_from_trial.enter_a_credit_card_and_access_your_upgraded\":\"Enter a credit card and access your upgraded Zendesk right away.\",\"txt.admin.views.account.subscription._solo_details.you_are_about_to_upgrade_to\":\"You are about to upgrade to a {{small_plan_name}} plan.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed\":\"You will be billed {{amount_billed}}, effective today.\",\"txt.admin.views.account.subscription._solo_details.almost_free_the_plan\":\"Almost-free, the {{small_plan_name}} plan is designed for small support groups. It includes support via the Zendesk customer community.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed_monthly\":\"You will be billed {{amount_billed}} monthly, effective today.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed_quarterly\":\"You will be billed {{amount_billed}} quarterly, effective today.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed_biannually\":\"You will be billed {{amount_billed}} biannually, effective today.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed_annually\":\"You will be billed {{amount_billed}} annually, effective today.\",\"txt.admin.views.account.subscription._regular_details.This_plan_includes_the_ability\":\"This plan includes the ability to add as many agents as needed and Zendesk support by email 24/5.\",\"txt.admin.views.account.subscription._regular_details.you_are_about_to_upgrade_to_regular.one\":\"You are about to upgrade to a Regular plan with 1 agent.\",\"txt.admin.views.account.subscription._regular_details.you_are_about_to_upgrade_to_regular.other\":\"You are about to upgrade to a Regular plan with {{count}} agents.\",\"txt.admin.views.account.subscription._plus_details.you_are_about_to_upgrade_to_plus.one\":\"You are about to upgrade to a Plus plan with 1 agent.\",\"txt.admin.views.account.subscription._plus_details.you_are_about_to_upgrade_to_plus.other\":\"You are about to upgrade to a Plus plan with {{count}} agents.\",\"txt.admin.views.account.subscription._plus_details.the_plan_includes_additional_backup_options\":\"This plan includes additional backup options, reporting, views management, security capabilities, and {{link_to_more}}. It includes Zendesk support by phone and email 24/5.\",\"txt.admin.views.account.subscription._plus_details.the_plan_includes_additional_backup_options_link\":\"more\",\"txt.admin.views.account.subscription.confirm.you_have_not_made_any_changes\":\"You have not made any changes to your subscription.\",\"txt.admin.views.account.subscription.confirm.close_this_window\":\"Close this window\",\"txt.admin.views.account.subscription.confirm.Confirm_subscription_change\":\"Confirm subscription change\",\"txt.admin.views.account.subscription.confirm.From\":\"From\",\"txt.admin.views.account.subscription.confirm.plan_name_from\":\"{{plan_name}} plan\",\"txt.admin.views.account.subscription.confirm.agents_from\":\"{{count}} agent(s)\",\"txt.admin.views.account.subscription.confirm.billing_Monthly\":\"Monthly billing\",\"txt.admin.views.account.subscription.confirm.billing_Quarterly\":\"Quarterly billing\",\"txt.admin.views.account.subscription.confirm.billing_Biannually\":\"Biannually billing\",\"txt.admin.views.account.subscription.confirm.billing_Annually\":\"Annually billing\",\"txt.admin.views.account.subscription.confirm.Zendesk_Voice\":\"Zendesk Voice\",\"txt.admin.views.account.subscription.confirm.Zendesk_Voice_with_transcription\":\"Zendesk Voice with transcription\",\"txt.admin.views.account.subscription.confirm.To\":\"To\",\"txt.admin.views.account.subscription.confirm.10_promotional_credit\":\"+ $10 promotional credit\",\"txt.admin.views.account.subscription.confirm.Please_note\":\"Please note:\",\"txt.admin.views.account.subscription.confirm.your_coupon_will_reduce_your_bill\":\"Your coupon will reduce your bill by {{percentage}}% for {{count}} months.\",\"txt.admin.views.account.subscription.confirm.your_coupon_will_be_removed\":\"Your coupon \\\"{{code}}\\\" with {{count}} months of discount left will be removed.\",\"txt.admin.views.account.subscription.confirm.there_are_days_left_you_will_be_charged\":\"There are {{count}} days left on your current billing cycle. Upgrading now will result in a one time charge of ${{ammount}}, effective immediately.\",\"txt.admin.views.account.subscription.confirm.since_you_are_in_the_billing_cycle_Monthly\":\"Since you are on the Monthly billing cycle you will be charged the difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription.confirm.since_you_are_in_the_billing_cycle_Quarterly\":\"Since you are on the Quarterly billing cycle you will be charged the difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription.confirm.since_you_are_in_the_billing_cycle_Biannually\":\"Since you are on the Biannually billing cycle you will be charged the difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription.confirm.since_you_are_in_the_billing_cycle_Annually\":\"Since you are on the Annually billing cycle you will be charged the difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription.confirm.If_you_change_billing_cycle\":\"If you change billing cycle, it will take effect once your next payment is being processed. A Zendesk month is 30 days, and thus a Zendesk year is 360 days.\",\"txt.admin.views.account.subscription.confirm.The_plan_you_are_changing_allows_fewer_agents\":\"The plan you are changing to allows for {{count}} fewer agents than you have currently.\",\"txt.admin.views.account.subscription.confirm.Consequently_the_following_agents_will\":\"Consequently, the following agents will be downgraded to end-user status:\",\"txt.admin.views.account.subscription.confirm.Tickets_assigned_to_these_agents\":\"Tickets assigned to these agents will be unassigned if you continue.\",\"txt.admin.views.account.subscription.confirm.Zendesk_Voice_with_colons\":\"Zendesk Voice:\",\"txt.admin.views.account.subscription.confirm.Removing_Zendesk_Voice_from_your\":\"Removing Zendesk Voice from your subscription will remove all phone numbers.\",\"txt.admin.views.account.subscription.confirm.Cancel\":\"Cancel\",\"txt.admin.views.account.subscription.confirm.or\":\"or\",\"txt.admin.views.account.subscription.confirm.Confirm\":\"Confirm\",\"txt.admin.views.account.subscription.confirm.i_agree_to_the_terms_and_conditions\":\"I agree to the {{term_and_conditions_link}} of Zendesk, in addition to the terms and conditions of the coupon, and understand my subscription will start from today.\",\"txt.admin.views.account.subscription.confirm.i_agree_to_the_terms_and_conditions_link\":\"terms & conditions\",\"txt.admin.views.account.subscription.downgrade.If_you_downgrade_now_you\":\"If you downgrade now you will lose these features:\",\"txt.admin.views.account.subscription.downgrade.confirm_downgrade_from\":\"Confirm your downgrade from {{name_of_plan}}\",\"txt.admin.views.account.subscription.downgrade.Any_forum_categories_you_ve\":\"Any forum categories you've created will be deleted.\",\"txt.admin.views.account.subscription.downgrade.You_will_be_limited_to\":\"You will be limited to one Zendesk Voice phone number and additional phone numbers will be removed.\",\"txt.admin.views.account.subscription.downgrade.Accounts_that_exceed_this_limit\":\"Accounts that exceed this limit will be removed.\",\"txt.admin.views.account.subscription.downgrade.All_Question_and_Idea_forums\":\"All Question and Idea forums will be reset to Article forums.\",\"txt.admin.views.account.subscription.downgrade.Ability_to_provision_multiple_Zendesk\":\"Ability to provision multiple Zendesk Voice phone numbers\",\"txt.admin.views.account.subscription.downgrade.Choose_the_phone_number_you\":\"Choose the phone number you want to retain:\",\"txt.admin.views.account.subscription.downgrade.Select_a_phone_number\":\"Select a phone number\",\"txt.admin.views.account.subscription.downgrade.Also_downgrading_may_trigger_significant\":\"Also, downgrading may trigger significant changes to agents:\",\"txt.admin.views.account.subscription.downgrade.The_plan_you_are_changing\":\"The plan you are changing to does not support Custom Agent Roles. When downgrading, agents will maintain permission levels for ticket access, ticket commenting, and managing forums, but will lose other custom permissions.\",\"txt.admin.views.account.subscription.downgrade.The_plan_you_are_changing_not_light_agents\":\"The plan you are changing to does not support Light Agents. When downgrading, Light Agents will be migrated to End-users.\",\"txt.admin.views.account.subscription.downgrade.If_you_ve_reduced_the\":\"If you've reduced the agent count below your number of active agents, then agents created last will be downgraded to end-users immediately and will be removed from any groups. Tickets assigned to these agents will become unassigned.\",\"txt.admin.views.account.subscription.downgrade.do_not_downgrade\":\"Don't downgrade my account.\",\"txt.admin.views.account.subscription.downgrade.Downgrade_my_account\":\"Downgrade my account\",\"txt.admin.views.account.subscription.downgrade.Your_current_plan\":\"Your current plan:\",\"txt.admin.views.account.subscription.downgrade.Agents\":\"Agents:\",\"txt.admin.views.account.subscription.downgrade.Price\":\"Price:\",\"txt.admin.views.account.subscription.downgrade.Discount\":\"Discount:\",\"txt.admin.views.account.subscription.downgrade.Total\":\"Total\",\"txt.admin.views.account.subscription.downgrade.Quick_Answers\":\"Quick Answers\",\"txt.admin.views.account.subscription.downgrade.How_soon_will_my_downgrade\":\"How soon will my downgrade happen?\",\"txt.admin.views.account.subscription.downgrade.As_soon_as_you_give\":\"As soon as you give us the go ahead, we'll downgrade your account immediately. Any Plus features will be removed immediately.\",\"txt.admin.views.account.subscription.downgrade.When_will_my_billing_get\":\"When will my billing get changed?\",\"txt.admin.views.account.subscription.downgrade.If_you_re_half_way\":\"If you're half way through a month, then we will adjust your bill the next month. However if you're paying Quarterly or Annually, we will prorate the change.\",\"txt.admin.views.account.subscription._sidebar.pay_as_you_go\":\"Pay as you go and cancel at any time\",\"txt.admin.views.account.subscription._sidebar.What_happens_if_I_upgrade\":\"What happens if I upgrade, downgrade, or cancel in the middle of a billing cycle?\",\"txt.admin.views.account.subscription._sidebar.If_you_upgrade_or_downgrade\":\"If you upgrade or downgrade you'll be charged the rate for your new plan starting on your next billing cycle.\",\"txt.admin.views.account.subscription._sidebar.If_you_cancel_your_Zendesk\":\"If you cancel, your Zendesk account will be cancelled immediately and you will not be charged again.\",\"txt.admin.views.account.subscription._sidebar.You_do_not_commit_to\":\"You do not commit to any long term contracts. If you decide to cancel you'll be billed for the current period and that's it.\",\"txt.admin.views.account.subscription._sidebar.Can_I_change_subscription_plan\":\"Can I change my subscription plan at any time?\",\"txt.admin.views.account.subscription._sidebar.Yes_You_can_upgrade_or\":\"Yes. You can upgrade or downgrade your plan at any time with no additional handling charges.\",\"txt.admin.views.account.subscription._sidebar.Educational_discount\":\"Educational discount?\",\"txt.admin.views.account.subscription._sidebar.please_email_and_include_full_credentials\":\"Please email {{email}} and include full credentials to inquire about a discount on the Plus plan.\",\"txt.admin.views.account.subscription._sidebar.any_questions\":\"Any questions?\",\"txt.admin.views.account.subscription._sidebar.if_you_have_any_questions\":\"If you have any questions about upgrading or downgrading your subscription, please contact {{email}} and we'll get back to you the same day.\",\"txt.admin.views.account.subscription._invoice.Amount_to_be_charged_immediately\":\"Amount to be charged immediately\",\"txt.admin.views.account.subscription._invoice.Difference_between_your_current_plan\":\"Difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription._invoice.Less_manual_discount\":\"Less manual discount\",\"txt.admin.views.account.subscription._invoice.Less_cycle_discount\":\"Less cycle discount\",\"txt.admin.views.account.subscription._invoice.less_coupon_until\":\"Less coupon until {{date}}\",\"txt.admin.views.account.credit_card._form.First_Name\":\"First Name\",\"txt.admin.views.account.credit_card._form.Last_Name\":\"Last Name\",\"txt.admin.views.account.credit_card._form.Card_Number\":\"Card Number\",\"txt.admin.views.account.credit_card._form.Country\":\"Country\",\"txt.admin.views.account.credit_card._form.State\":\"State\",\"txt.admin.views.account.credit_card._form.Zip_code\":\"Zip code\",\"txt.admin.views.account.credit_card._form.Expiry_Date\":\"Expiry Date\",\"txt.admin.views.account.credit_card._form.CVV\":\"CVV\",\"txt.admin.views.account.credit_card._form.Help\":\"Help\",\"txt.admin.views.account.credit_card._form.i_agree_to_the_terms_and_conditions\":\"I agree to the {{terms_and_conditions_link}} of Zendesk, and understand my subscription will start from today.\",\"txt.admin.views.account.credit_card._form.i_agree_to_the_terms_and_conditions_link\":\"terms & conditions\",\"txt.admin.views.account.credit_card._form.begin_my_subscription\":\"Begin my subscription\",\"txt.admin.views.account.credit_card._form.your_credit_card_will_be_charged\":\"Your credit card will be charged {{amount_charged}}\",\"txt.admin.views.account.credit_card._form.please_review_term_and_condition\":\"Please review the Zendesk {{term_and_conditions_link}} before proceeding.\",\"txt.admin.views.account.credit_card._form.please_review_term_and_condition_link\":\"terms & conditions\",\"txt.admin.views.account.credit_card._form.submit_credit_card_button_label\":\"Submit Credit Card\",\"txt.admin.views.account.credit_card._form.all_fields_are_required\":\"All fields are required. Please try again.\",\"txt.admin.views.account.payments.sidebar.payment_and_billing\":\"Payment and billing\",\"txt.admin.views.account.payments.sidebar.use_this_page_to_update_aspects_of_your_payment\":\"Use this page to update aspects of your payment and billing settings and to see which payments have been executed in the past. Invoices are emailed to the account owner and the email addresses listed in the \\\"copy invoices to\\\" field.\",\"txt.admin.views.account.payments.sidebar.the_payment_marked_as_pending_have_not_yet_been_executed\":\"The payment marked as pending have not yet been executed, but will be executed once the next billing cycle begins. Pending payments get updated accordingly when you change plan or billing cycle.\",\"txt.admin.views.account.payments.index.invoicing_and_payments\":\"Invoicing and Payments\",\"txt.admin.views.account.payments.index.credit_card\":\"Credit Card\",\"txt.admin.views.account.payments.index.special_billing_arrangement\":\"Special Billing Arrangement\",\"txt.admin.views.account.payments.index.you_account_has_special_billing\":\"Your account has a special billing arrangement with Zendesk.\",\"txt.admin.views.account.payments.index.contact_zendesk_support_link\":\"Zendesk support\",\"txt.admin.views.account.payments.index.contact_zendesk_support\":\"Contact {{zendesk_support_link}} for assistance with your subscription and billing preferences.\",\"txt.admin.views.account.payments.index.payments\":\"Payments\",\"txt.admin.views.account.payments.index.no_payments_or_pending_payments\":\"No payments or pending payments have been registered for your account.\",\"txt.admin.views.account.payments.index.the_list_below_shows_all_payments\":\"The list below shows all payments registered for your account.\",\"txt.admin.views.schedule_csv_export.scheduled_at_label\":\"Scheduled at:\",\"txt.admin.views.schedule_csv_export.hour_of_day_export_will_start\":\"The hour of the day that the export will start\",\"txt.admin.views.schedule_csv_export.call_back_url_label\":\"Callback URL\",\"txt.admin.views.schedule_csv_export.where_we_post_when_export_complete\":\"Where we post when your export is complete\",\"txt.admin.views.schedule_csv_export.see_xml_we_will_post\":\"See the XML that will post to the callback URL\",\"txt.admin.views.schedule_csv_export.xml_we_will_post_when_export_is_complete\":\"XML that will post to your callback URL when your export is complete:\",\"txt.admin.views.schedule_csv_export.authentication_method_label\":\"Authentication method\",\"txt.admin.views.schedule_csv_export.used_to_retrieve_your_csv_export_label\":\"Used to retrieve your CSV export\",\"txt.admin.views.schedule_csv_export.requieres_username_password_to_access\":\"Requires your username & password to access the export.\",\"txt.admin.views.schedule_csv_export.uses_uniquely_generated_values\":\"Uses a uniquely generated value that is attached to export link (good for 3 days).\",\"txt.admin.views.schedule_csv_export.casv_label\":\"CSV Content\",\"txt.admin.views.schedule_csv_export.basic_ticket_properties\":\"Basic ticket properties, such as Requester, Status, Priority, Assignee, and so on.\",\"txt.admin.views.schedule_csv_export.adds_additional_properties\":\"Adds additional properties such as Reply Times, Wait Times, Metrics in Business Hours, and so on.\",\"txt.admin.views.schedule_csv_export.submit_label\":\"Submit\",\"txt.admin.views.schedule_csv_export.helper_info.your_last_export_generated_at\":\"Your last export was generated at:\",\"txt.admin.views.schedule_csv_export.sidebar.schedule_daily_csv_export\":\"Schedule a daily CSV Export of all your ticket information.\",\"txt.admin.views.schedule_csv_export.sidebar.schedule_at\":\"Scheduled at\",\"txt.admin.views.schedule_csv_export.sidebar.exports_schedule_using_account_time_zone\":\"All exports will be scheduled using your account's time zone: {{time_zone}}\",\"txt.admin.views.schedule_csv_export.sidebar.callback_url\":\"Callback URL\",\"txt.admin.views.schedule_csv_export.sidebar.we_can_post_xml_containing_a_link\":\"We can post XML containing a link to a URL when your export is complete.\",\"txt.admin.views.schedule_csv_export.edit.csv_export_value\":\"CSV Export Schedule\",\"txt.admin.views.schedule_csv_export.edit.edit_csv_export_schedule\":\"Edit CSV Export Schedule\",\"txt.admin.views.schedule_csv_export.edit.basic_label\":\"Basic.\",\"txt.admin.views.schedule_csv_export.edit.token_label\":\"Token.\",\"txt.admin.views.schedule_csv_export.edit.full_label\":\"Full.\",\"txt.admin.views.schedule_csv_export.new.new_csv_export_schedule\":\"New CSV Export Schedule\",\"txt.admin.views.schedule_csv.export.index.dont_have_csv_export_schedule\":\"You do not have a CSV export scheduled.\",\"txt.admin.views.schedule_csv.export.index.schedule_one_now_label\":\"Schedule one now.\",\"txt.admin.views.forums.stats_summary.created_last_30_days\":\"(created in last 30 days)\",\"txt.admin.views.forums.stats_summary.topic_label\":\"Topic\",\"txt.admin.views.forums.stats_summary.view_label\":\"View\",\"txt.admin.views.forums.stats_summary.vote_label\":\"Vote\",\"txt.admin.views.forums.stats_summary.subscription_label\":\"Subscription\",\"txt.admin.views.forums.stats_summary.comment_label\":\"Comment\",\"txt.admin.views.forums.stats_summary.topics_label\":\"Topics\",\"txt.admin.views.forums.stats_summary.views_label\":\"Views\",\"txt.admin.views.forums.stats_summary.votes_label\":\"Votes\",\"txt.admin.views.forums.stats_summary.subscriptions_label\":\"Subscriptions\",\"txt.admin.views.forums.stats_summary.comments_label\":\"Comments\",\"txt.admin.views.forums.forums2_index.Reorder_categories\":\"Reorder categories\",\"txt.admin.views.forums._sidebar.forums_label\":\"Forums\",\"txt.admin.views.forums._sidebar.Questions_Forum\":\"Questions Forum\",\"txt.admin.views.forums._sidebar.Allow_customers_to_ask_questions\":\"Allow customers to ask questions and encourage others to participate by answering topics or voting to show they too would like an answer.\",\"txt.admin.views.forums._sidebar.End_Users_can_ask_question\":\"End-users can: ask questions, respond with comments, vote that they would like to see an answer.\",\"txt.admin.views.forums._sidebar.Moderators_can_do_everything_an\":\"Moderators can: do everything an end-user can, plus mark an Idea Topic as 'Accepted', 'Done', or 'Not Planned'.\",\"txt.admin.views.forums._sidebar.Ideas_Forum\":\"Ideas Forum\",\"txt.admin.views.forums._sidebar.Empower_customers_to_suggest_ideas\":\"Empower customers to suggest ideas, encouraging others to participate in the conversation by commenting and voting on ideas.\",\"txt.admin.views.forums._sidebar.End_User_can_suggest_ideas\":\"End-users can: suggest ideas, respond with comments, vote that they like the idea.\",\"txt.admin.views.forums._sidebar.Moderators_can_do_everything_an_Questions\":\"Moderators can: do everything an end-user can, plus mark a Questions Topic as 'Accepted', 'Done', or 'Not Planned'.\",\"txt.admin.views.forums._sidebar.Articles_Forum\":\"Articles Forum\",\"txt.admin.views.forums._sidebar.Plain_and_simple_Article_Forums\":\"Plain and simple, Article Forums allow you to build a knowledge base or provide a simple conversation area. The context or purpose of the forum is depicted by its name and description.\",\"txt.admin.views.forums._sidebar.Remember_to_tag_your_Topics\":\"Remember to tag topics within Article Forums to make them more searchable by end-users, especially if they will be part of your knowledge base.\",\"txt.admin.views.forums._sidebar.Keep_everybody_up_to_date\":\"Keep everybody up-to-date and encourage users to participate in the conversation with forums.\",\"txt.admin.views.forums._sidebar.Forum_categories_are_only_available_with_plans\":\"Forum categories are only available with the {{extra_large_plan_name}}, {{large_plan_name}}, or {{medium_plan_name}} plan. {{upgrade_now_link}}\",\"txt.admin.views.forums._sidebar.Upgrade_now_link\":\"Upgrade now.\",\"txt.admin.views.forums._sidebar.categorize_forums_will_be_reset\":\"Categorized forums for {{small_plan_name}} accounts will be reset as uncategorized after the trial period.\",\"txt.admin.views.forums._nav.Stats\":\"Stats\",\"txt.admin.views.forums._nav.add_forum\":\"add forum\",\"txt.admin.views.forums._nav.add_category\":\"add category\",\"txt.admin.views.forums._search.edit_label\":\"edit\",\"txt.admin.views.forums.form.Forum_title\":\"Forum title\",\"txt.admin.views.forums.form.Description\":\"Description\",\"txt.admin.views.forums.form.A_brief_description_of_topics\":\"A brief description of topics relevant for this forum. Basic HTML allowed.\",\"txt.admin.views.forums.form.Category\":\"Category\",\"txt.admin.views.forums.form.Content\":\"Content\",\"txt.admin.views.forums.form.Order_by\":\"Order by\",\"txt.admin.views.forums.form.Role_restrictions\":\"Role restrictions\",\"txt.admin.views.forums.form.Who_can_view_topics_in\":\"Who can view topics in this forum?\",\"txt.admin.views.forums.form.Who_can_create_new_topics\":\"Who can create topics in this forum?\",\"txt.admin.views.forums.form.Unrestricted_agents_and_moderators_only\":\"Unrestricted agents and moderators only\",\"txt.admin.views.forums.form.Moderators_only\":\"Moderators only\",\"txt.admin.views.forums.form.User_property_restrictions\":\"User property restrictions\",\"txt.admin.views.forums.form.Restrict_access_to_organization\":\"Restrict access to organization\",\"txt.admin.views.forums.form.Restrict_access_to_users_whose\":\"Restrict access to end-users whose language is:\",\"txt.admin.views.forums.form.Restrict_access_to_end_users\":\"Restrict access to end-users and organizations with all of the following tags\",\"txt.admin.views.forums.form.none\":\"(None)\",\"txt.admin.views.forums.form.logged_in_users\":\"Logged-in users\",\"txt.admin.views.forums.form.delete_label\":\"Delete\",\"txt.admin.views.forums.form.you_are_about_to_delete\":\"You are about to delete this forum and all associated topics. Are you sure?\",\"txt.admin.views.forums.form.update_forum\":\"Update forum\",\"txt.admin.views.forums.form.updating_forum\":\"Updating forum...\",\"txt.admin.views.forums.form.add_forum_label\":\"Add forum\",\"txt.admin.views.forums.form.adding_forum\":\"Adding forum...\",\"txt.admin.views.forums.form.or_label\":\"or\",\"txt.admin.views.forums.form.restriction_1\":\"Everybody\",\"txt.admin.views.forums.form.restriction_2\":\"Logged-in users\",\"txt.admin.views.forums.form.restriction_3\":\"Agents only\",\"txt.admin.views.forums.subscribers.amount_subscribers\":\"{{count}} subscribers\",\"txt.admin.views.search.stats_summary.currently_displayed_search_results_out_of_total\":\"{{from}}-{{currentDisplayedRows}} of {{total}}\",\"txt.admin.views.search.index.Sort_by_latest_activity\":\"Sort by latest activity\",\"txt.admin.views.search.index.Sort_by_relevance\":\"Sort by relevance\",\"txt.admin.views.search._result.ticket_title_label\":\"Ticket\",\"txt.admin.views.search._sidebar.Search_users_groups_organizations_tickets\":\"Search users, groups, organizations, tickets, and topics.\",\"txt.admin.views.search._sidebar.search_label\":\"Search\",\"txt.admin.views.search._sidebar.Search_examples\":\"Search examples\",\"txt.admin.views.search._sidebar.requester_me_zendesk_com\":\"requester:me@zendesk.com\",\"txt.admin.views.search._sidebar.requester_Joe_Doe\":\"requester:Joe Doe\",\"txt.admin.views.search._sidebar.group_support\":\"group:support\",\"txt.admin.views.search._sidebar.group_none\":\"group:none\",\"txt.admin.views.search._sidebar.status_solved\":\"status:solved\",\"txt.admin.views.search._sidebar.priority_normal\":\"priority>normal\",\"txt.admin.views.search._sidebar.tags_printer_hardware\":\"tags:printer hardware\",\"txt.admin.views.search._sidebar.name_Mikkel_Svane\":\"name:Mikkel Svane\",\"txt.admin.views.search._sidebar.type_ticket_Smith\":\"type:ticket Smith\",\"txt.admin.views.search._sidebar.Find_more_examples_in_the\":\"Find more examples in the search documentation.\",\"txt.admin.views.search._sidebar.assignee_me_printer_fire\":\"assignee:me printer fire\",\"txt.admin.views.search._sidebar.assignee_none\":\"assignee:none\",\"txt.admin.views.search._sidebar.ticket_type_problem\":\"ticket_type:problem\",\"txt.admin.views.search._sidebar.updated_date\":\"updated>2011-08-01\",\"txt.admin.views.access.index.this_is_a_sandbox_account_user_for_testing_only\":\"This is a sandbox account. Use for testing purposes only.\",\"txt.admin.views.twitter.settings.index.Turn_Twitter_into_a_powerful\":\"Turn Twitter into a powerful support channel by allowing your agents to convert tweets into Zendesk tickets.\",\"txt.admin.views.twitter.settings.index.Add_your_organization_s_Twitter\":\"Add your organization's Twitter account as a monitored account and allow your agents to send tweets via Zendesk to your customers.\",\"txt.admin.views.twitter.settings.index.Tweets_can_be_converted_to\":\"Tweets can be converted to tickets in four ways:\",\"txt.admin.views.twitter.settings.index.Tweets_can_be_converted_to_way_1\":\"Saved search: Convert tweets to tickets from a live Twitter saved search stream within Zendesk.\",\"txt.admin.views.twitter.settings.index.Tweets_can_be_converted_to_way_2\":\"Direct message: Automatically convert incoming direct messages into tickets and allow customers to reach you privately.\",\"txt.admin.views.twitter.settings.index.direct_message\":\"To reply via {{direct_message_link}} to a Twitter user, that user must follow your Twitter account.\",\"txt.admin.views.twitter.settings.index.direct_message_link\":\"direct message\",\"txt.admin.views.twitter.settings.index.Public_mention_Automatically_convert_any\":\"Public mention: Automatically convert any public tweet containing your Twitter account's username (e.g. '@zendesk') to a ticket.\",\"txt.admin.views.twitter.settings.index.Favorite_Configure_your_Twitter_account\":\"Favorite: Configure your Twitter account to automatically convert favorited tweets to tickets. Many popular Twitter clients have the ability to mark a tweet as a favorite.\",\"txt.admin.views.twitter.settings.index.Channels_label\":\"Channels\",\"txt.admin.views.twitter.settings.index.twitter_settings_label\":\"Twitter Settings\",\"txt.admin.views.twitter.settings.index.general_settings_tab\":\"General settings\",\"txt.admin.views.twitter.settings.index.twitter_accounts_tab\":\"Twitter accounts\",\"txt.admin.views.twitter.settings.index.manage_searches_tab\":\"Manage searches\",\"txt.admin.views.twitter.settings.index.general_settings_tab_description_with_learn_more\":\"Configure settings for outgoing tweets in your Twitter channel.\",\"txt.admin.views.twitter.settings.index.learn_more_link\":\"https://support.zendesk.com/entries/21423788-setting-up-your-twitter-channel\",\"txt.admin.views.twitter.settings._general_settings.Enable_twitter_search\":\"Enable twitter search?\",\"txt.admin.views.twitter.settings._general_settings.roles\":\"Enabling Twitter search adds the Twitter saved searches menu to your Zendesk. All administrators have access to this menu. You can allow agents access to it by granting them Twitter access permission in {{roles_link}}.\",\"txt.admin.views.twitter.settings._general_settings.roles_link\":\"roles\",\"txt.admin.views.twitter.settings._general_settings.Enabling_Twitter_search_adds_an\":\"Enabling Twitter search adds an agent menu option of Twitter saved searches.\",\"txt.admin.views.twitter.settings._general_settings.Append_ticket_links_to_outgoing\":\"Append ticket links to outgoing tweets?\",\"txt.admin.views.twitter.settings._general_settings.When_responding_to_a_customer\":\"When responding to a customer on Twitter, provide a shortened ticket URL in your tweet. This allows your customers to leave a longer response than is possible in a tweet.\",\"txt.admin.views.twitter.settings._general_settings.Appending_a_ticket_URL_to\":\"Appending a ticket URL to outgoing tweets allows customers to respond directly in the ticket and provide more detail than is allowed via Twitter.\",\"txt.admin.views.twitter.settings._general_settings.save_tab\":\"Save tab\",\"txt.admin.views.twitter.settings._url_shortener_settings.Always_include_shortened_ticket_URL\":\"Always include shortened ticket URL\",\"txt.admin.views.twitter.settings._url_shortener_settings.Disabling_this_option_allows_agents\":\"Disabling this option allows agents to choose if a shortened ticket URL is included when responding to a customer.\",\"txt.admin.views.twitter.settings._url_shortener_settings.Select_the_service_you_wish\":\"Select the service you want to use to shorten URLs.\",\"txt.admin.views.twitter.settings._url_shortener_settings.bit_ly_username\":\"Bit.ly Username\",\"txt.admin.views.twitter.settings._url_shortener_settings.bit_ly_api_key\":\"Bit.ly API Key\",\"txt.admin.views.twitter.settings._url_shortener_settings.owly_api_key\":\"Ow.ly API Key\",\"txt.admin.views.twitter.settings._url_shortener_settings.Shortener_URL\":\"Shortener URL\",\"txt.admin.views.twitter.settings._url_shortener_settings.learn_more_label\":\"Learn more\",\"txt.admin.views.twitter.settings._url_shortener_settings.Specify_a_special_token_url\":\"Specify a special token {{url}} in your configured URL. This token will be replaced by the ticket URL to be shortened:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Specify_other_URL_parameters_as\":\"Specify other URL parameters as necessary:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Zendesk_expects_a_plain_text\":\"Zendesk expects a plain text response from your URL shortening service:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Test_your_URL_shortening_settings\":\"Test your URL shortening settings\",\"txt.admin.views.twitter.settings._url_shortener_settings.Testing\":\"Testing...\",\"txt.admin.views.twitter.settings._twitter_search.edit\":\"edit\",\"txt.admin.views.twitter.settings._monitored_accounts.Add_your_organization_s_Twitter_with_learn_more\":\"Add your company’s Twitter account to communicate with your Twitter community in Zendesk. Zendesk can convert incoming direct messages and favorite tweets to tickets. Tweets between your Twitter account and Twitter users are captured in a ticket.\",\"txt.admin.views.twitter.settings._monitored_accounts.add_Twitter_account\":\"add Twitter account\",\"txt.admin.views.twitter.settings._monitored_accounts.Twitter_accounts\":\"Twitter accounts\",\"txt.admin.views.twitter.settings._monitored_accounts_empty.Add_your_first_Twitter_account\":\"Add your first Twitter account.\",\"txt.admin.views.twitter.settings._monitored_accounts_empty.you_dont_have_any_twitter_accounts\":\"You don't have any Twitter accounts configured yet.\",\"txt.admin.views.twitter.settings._twitter_account.primary\":\"primary\",\"txt.admin.views.twitter.settings._twitter_account.reauthorization_required\":\"reauthorization required\",\"txt.admin.views.twitter.settings._twitter_account.if_twitter_account_is_marked_primary\":\"If a Twitter account is marked as primary, all tweets from Zendesk will come from the primary Twitter account.\",\"txt.admin.views.twitter.settings._twitter_account.make_primary\":\"Make primary\",\"txt.admin.views.twitter.settings._twitter_account.remove_this_account_as_primary\":\"Remove this account as a primary Twitter account.\",\"txt.admin.views.twitter.settings._twitter_account.remove_as_primary\":\"Remove as primary\",\"txt.admin.views.twitter.settings._twitter_account.edit\":\"edit\",\"txt.admin.views.twitter.settings._manage_searches.A_saved_search_is_a\":\"A saved search is a Twitter search based on predefined keywords. Viewing a saved search in Zendesk returns a stream of tweets that match the keywords defined in the saved search.\",\"txt.admin.views.twitter.settings._manage_searches.Agents_can_select_tweets_to_with_learn_more\":\"Agents can select tweets to convert to tickets and reply to customers via Twitter directly from the saved search stream.\",\"txt.admin.views.twitter.settings._configure_searches.add_search\":\"add search\",\"txt.admin.views.twitter.settings._configure_searches.Shared\":\"Shared\",\"txt.admin.views.twitter.settings._configure_searches.Reorder\":\"Reorder\",\"txt.admin.views.twitter.settings._configure_searches.Personal\":\"Personal\",\"txt.admin.views.twitter.search._no_twitter_searches.Configure_your_first_saved_search\":\"Configure your first saved search\",\"txt.admin.views.twitter.search._no_twitter_searches.your_account_doesnt_have_any_twitter_searches\":\"Your account does not have any Twitter searches configured.\",\"txt.admin.views.twitter.search._no_twitter_accounts.To_create_a_Twitter_search\":\"To create a Twitter search, you must configure your Twitter account first.\",\"txt.admin.views.twitter.search._no_twitter_accounts.Lets_get_started\":\"Let's get started.\",\"txt.admin.views.twitter.search._new.Twitter_Settings\":\"Twitter Settings\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.twitter_saved_search\":\"Twitter saved search\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Create_Twitter_searches_that_returns\":\"Create Twitter searches that return tweets matching predefined keywords.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Twitter_searches_can_be_selected\":\"Twitter searches can be selected by agents via the Twitter menu. Selecting a search displays a stream of tweets matching the search keywords, updated in real-time.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Create_searches_with_keywords_relevant\":\"Create searches with keywords relevant to your brand, products, or services. Agents can monitor saved searches and convert tweets to tickets for follow-up, retweet interesting tweets, and follow Twitter users.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Searches_can_be_created_for\":\"Searches can be created for all agents and groups of agents. Administrators can also create personal saved searches.\",\"txt.admin.views.twitter.search._twitter_search_form.Name_your_search\":\"Name your search\",\"txt.admin.views.twitter.search._twitter_search_form.give_your_search_a_memorable_name\":\"Give your search a memorable name.\",\"txt.admin.views.twitter.search._twitter_search_form.Respond_to_tweets_as\":\"Respond to tweets as\",\"txt.admin.views.twitter.search._twitter_search_form.The_default_Twitter_account_for\":\"The default Twitter account for responding to tweets in this search.\",\"txt.admin.views.twitter.search._twitter_search_form.Keywords\":\"Keywords\",\"txt.admin.views.twitter.search._twitter_search_form.what_do_you_want_to_seach_for\":\"What do you want to search for?\",\"txt.admin.views.twitter.search._twitter_search_form.Zendesk_will_search_Twitter_for\":\"Zendesk will search Twitter for tweets that match these keywords.  Click \\\"Preview Twitter Search\\\" to test your keywords.\",\"txt.admin.views.twitter.search._twitter_search_form.Search_available_for\":\"Search available for\",\"txt.admin.views.twitter.search._twitter_search_form.All_agents\":\"All agents\",\"txt.admin.views.twitter.search._twitter_search_form.Agents_in_group\":\"Agents in group\",\"txt.admin.views.twitter.search._twitter_search_form.Me_only\":\"Me only\",\"txt.admin.views.twitter.search._twitter_search_form.Preview_Twitter_Search\":\"Preview Twitter Search\",\"txt.admin.views.twitter.search._twitter_search_form.Live_search_results_based_on\":\"Live search results based on the keywords you have entered above.\",\"txt.admin.views.twitter.search._twitter_search_form.Add_search\":\"Add search\",\"txt.admin.views.twitter.search._twitter_search_form.Delete\":\"Delete\",\"txt.admin.views.twitter.search._twitter_search_form.really_delete_twitter_search\":\"Are you sure you want to delete the {{search_name}} Twitter search?\",\"txt.admin.views.twitter.search._twitter_search_form.or_label\":\"or\",\"txt.admin.views.twitter.search._twitter_search_form.Update_search\":\"Update search\",\"txt.admin.views.twitter.search.edit.Editing_search\":\"Editing search {{search_name}}\",\"txt.admin.views.twitter.search.index.twitter_saved_search\":\"Twitter saved search\",\"txt.admin.views.twitter.search.index.Tweets_matching_your_saved_search\":\"Tweets matching your saved search will display in real-time.\",\"txt.admin.views.twitter.search.index.Narrow_your_search_using_Twitter\":\"Narrow your search using Twitter's {{advance_search_operators_link}}.\",\"txt.admin.views.twitter.search.index.Narrow_your_search_using_Twitter_link\":\"advanced search operators\",\"txt.admin.views.twitter.search.index.Please_note_that_the_near\":\"The near operator is not supported.\",\"txt.admin.views.twitter.search.index.Take_the_following_actions_on\":\"Take the following actions on tweets in your search stream:\",\"txt.admin.views.twitter.search.index.Convert_to_ticket_Start_a\":\"Convert to ticket: Start a Twitter conversation via a ticket.  Set ticket fields, tags, and apply macros upon ticket creation.\",\"txt.admin.views.twitter.search.index.Retweet_Share_interesting_tweets_that\":\"Retweet: Share interesting tweets that you find in the saved search stream by retweeting from this saved search's Twitter account.\",\"txt.admin.views.twitter.search.index.Follow_If_you_want_to\":\"Follow: If you want to allow a Twitter user to send a Twitter direct message to your saved search's Twitter account, you must follow this user first.\",\"txt.admin.views.twitter.search.index.bulk_convert_to_ticket\":\"Bulk convert to ticket\",\"txt.admin.views.twitter.search.index.edit\":\"edit\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.convert_to_ticket\":\"Convert to ticket\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.retweet_label\":\"Retweet\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.follow_label\":\"Follow\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.Retweeted_label\":\"Retweeted\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.Following_label\":\"Following\",\"txt.admin.views.twitter.search.templates._retweet_template.cancel_label\":\"Cancel\",\"txt.admin.views.twitter.search.templates._retweet_template.retweet_from\":\"Retweet from {{screen_name}}?\",\"txt.admin.views.twitter.search.templates._retweet_template.retweet\":\"Retweet\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.Cancel\":\"Cancel\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.follow_user\":\"Follow @{{from_user}}?\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.follow_label\":\"Follow\",\"txt.admin.views.twitter.search.templates._tweet_downloading_template.loading_twitter_search_results\":\"Loading Twitter search results...\",\"txt.admin.views.twitter.search.templates._max_tweets_template.more_than_number_new_tweets\":\"More than {{max}} new tweets.\",\"txt.admin.views.twitter.search.templates._more_tweets_template.count_new_tweets_singular\":\"1 new tweet\",\"txt.admin.views.twitter.search.templates._more_tweets_template.count_new_tweets_plural\":\"{{count}} new tweets\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.web_label\":\"Web:\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.bio_label\":\"Bio:\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.tweets_label\":\"Tweets\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.following_label\":\"Following\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.followers_label\":\"Followers\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.listed_label\":\"Listed\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.an_error_ocurred\":\"An error has occurred.  Try accessing your saved search later.\",\"txt.admin.views.twitter.search.templates._ticket_conversion_error_template.an_error_ocurred\":\"Ticket could not be created as:\",\"txt.admin.views.twitter.search._ticket_form.Convert_to_Ticket\":\"Convert to Ticket\",\"txt.admin.views.twitter.search._ticket_form.replying_from\":\"Replying from:\",\"txt.admin.views.twitter.search._ticket_form.Reply_from\":\"Reply from:\",\"txt.admin.views.twitter.search._ticket_form.Create_Ticket\":\"Create Ticket\",\"txt.admin.views.twitter.search._ticket_form.Cancel\":\"Cancel\",\"txt.admin.views.layout.agent.home_label\":\"Home\",\"txt.admin.views.layout.agent.recent_label\":\"Recent\",\"txt.admin.views.layout.agent.new_tab_label\":\"New\",\"txt.admin.views.layout.tabs._manage_tab.manage_tab\":\"Manage\",\"txt.admin.views.layout.tabs._manage_tab.people_tab\":\"People\",\"txt.admin.views.layout.tabs._manage_tab.views_tab\":\"Views\",\"txt.admin.views.layout.tabs._manage_tab.Macros_tab\":\"Macros\",\"txt.admin.views.layout.tabs._manage_tab.Reporting_tab\":\"Reporting\",\"txt.admin.views.layout.tabs._manage_tab.Translations_tab\":\"Translations\",\"txt.admin.views.layout.tabs._manage_tab.tag_tab\":\"Tags\",\"txt.admin.views.layout.tabs._manage_tab.Ticket_field_tab\":\"Ticket fields\",\"txt.admin.views.layout.tabs._manage_tab.Dynamic_content_tab\":\"Dynamic content\",\"txt.admin.views.layout.tabs._manage_tab.business_rules_tab\":\"Business rules\",\"txt.admin.views.layout.tabs._manage_tab.triggers_and_mail_tab\":\"Triggers & mail notifications\",\"txt.admin.views.layout.tabs._manage_tab.automations_tab\":\"Automations\",\"txt.admin.views.layout.tabs._manage_tab.sla_service_targets_tab\":\"SLA service targets\",\"txt.admin.views.layout.tabs._manage_tab.go_to_sandbox_tab\":\"Go to sandbox\",\"txt.admin.views.layout.tabs._manage_tab.Reset_sandbox_tab\":\"Reset sandbox\",\"txt.admin.views.layout.tabs._manage_tab.create_sandbox_tab\":\"Create sandbox\",\"txt.admin.views.layout.tabs._manage_tab.go_to_master_tab\":\"Go to master\",\"txt.admin.views.layout.tabs._manage_tab.Sandbox_tab\":\"Sandbox\",\"txt.admin.views.layout.tabs._settings_tab.Account_tab\":\"Account\",\"txt.admin.views.layout.tabs._settings_tab.Security_tab\":\"Security\",\"txt.admin.views.layout.tabs._settings_tab.Channels_tab\":\"Channels\",\"txt.admin.views.layout.tabs._settings_tab.Tickets_tab\":\"Tickets\",\"txt.admin.views.layout.tabs._settings_tab.Agents_tab\":\"Agents\",\"txt.admin.views.layout.tabs._settings_tab.End_users_tab\":\"End-users\",\"txt.admin.views.layout.tabs._settings_tab.Extensions_tab\":\"Extensions\",\"txt.admin.views.layout.tabs._settings_tab.Settings_tab\":\"Settings\",\"txt.admin.views.layout.tabs._settings_tab.switch_to_new_zendesk_tab\":\"Switch to new Zendesk\",\"txt.admin.views.layout.tabs._views_tab.archived_tickets_tab\":\"Archived Tickets\",\"txt.admin.views.layout.tabs._views_tab.my_views_tab\":\"My views\",\"txt.admin.views.layout.tabs._views_tab.sla_service_targets\":\"SLA service targets\",\"txt.admin.views.layout.tabs._views_tab.Views_tab\":\"Views\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Ticket_sharing_allows_you_to\":\"Ticket sharing enables you to share your tickets with others while keeping them in sync.\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Creating_public_agreements_allow_partners\":\"Creating public agreements allow partners to make public comments and change the status of a ticket, or private agreements which allow only private comments to be made by your partners on shared tickets but do not allow the syncing of ticket status. \",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Learn_more\":\"Learn more\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Note_about_on_hold\":\"Note: The \\\"On-hold\\\" status will be sent as \\\"Open\\\"\",\"txt.admin.views.sharing_agreements._form.New_Sharing_Invite\":\"New Sharing Invite\",\"txt.admin.views.sharing_agreements._form.share_tickets_with\":\"Share tickets with...\",\"txt.admin.views.sharing_agreements._form.Receiver_subdomain\":\"Receiver subdomain\",\"txt.admin.views.sharing_agreements._form.zendesk_subdomain\":\"Partner Zendesk domain\",\"txt.admin.views.sharing_agreements._form.jira_url\":\"JIRA URL\",\"txt.admin.views.sharing_agreements._form.sharing_with_jira_help\":\"You must install the Zendesk for JIRA plugin before sending this invitation.\",\"txt.admin.views.sharing_agreements._form.third_party_url\":\"Sharing URL\",\"txt.admin.views.sharing_agreements._form.third_party_url_info\":\"The URL of the third-party system that will receive shared tickets.\",\"txt.admin.views.sharing_agreements._form.third_party_name\":\"Name\",\"txt.admin.views.sharing_agreements._form.third_party_name_info\":\"Give this sharing agreement an easy to identify name.\",\"txt.admin.views.sharing_agreements._form.another_zendesk_account\":\"another Zendesk account\",\"txt.admin.views.sharing_agreements._form.third_party_system\":\"a third-party system\",\"txt.admin.views.sharing_agreements._form.a_third_party_system\":\"a third-party system\",\"txt.admin.views.sharing_agreements._form.share_with_another_zendesk\":\"Share tickets with another Zendesk account\",\"txt.admin.views.sharing_agreements._form.share_with_jira\":\"Share tickets with Atlassian JIRA\",\"txt.admin.views.sharing_agreements._form.share_with_third_party\":\"Share tickets with a third-party system\",\"txt.admin.views.sharing_agreements._form.Be_careful_to_spell_the\":\"Be careful to spell the subdomain correctly. If you don't know what the receiver's subdomain is, be sure to find out.\",\"txt.admin.views.sharing_agreements._form.Select_an_integration\":\"Select an integration.\",\"txt.admin.views.sharing_agreements._form.JIRA_server_URL\":\"JIRA server URL\",\"txt.admin.views.sharing_agreements._form.The_URL_of_your_JIRA\":\"The URL of your JIRA server (for example, http://mydomain.jira.com). You must install the Zendesk JIRA plugin before sending this invite.\",\"txt.admin.views.sharing_agreements._form.Comment_and_status_permissions\":\"Comment and status permissions\",\"txt.admin.views.sharing_agreements._form.Allow_partner_to_make_public\":\"Allow partner to make public comments and change the status, or allow only private comments but do not allow the syncing of the status.\",\"txt.admin.views.sharing_agreements._form.Learn_more\":\"Learn more\",\"txt.admin.views.sharing_agreements._form.Tag_synchronisation\":\"Tag synchronization\",\"txt.admin.views.sharing_agreements._form.Sharing_tags_can_mean_some\":\"Sharing tags can mean some custom fields are also synced; however, it may increase the number of tags in either account.\",\"txt.admin.views.sharing_agreements._form.Allow_the_syncing_of_custom\":\"Allow the syncing of custom fields\",\"txt.admin.views.sharing_agreements._form.We_will_sync_custom_fields\":\"Zendesk will sync custom fields of the same name and same values, between sender and receiver.\",\"txt.admin.views.sharing_agreements._form.Cancel\":\"Cancel\",\"txt.admin.views.sharing_agreements._form.Send_invite\":\"Send invite\",\"txt.admin.views.sharing_agreements._form.or_label\":\"or\",\"txt.admin.views.sharing_agreements._form.invite_application_outside_of_zendesk\":\"invite an application outside of Zendesk\",\"txt.admin.views.sharing_agreements._form.make_public_private_comments_sync_status\":\"Make public & private comments; sync status.\",\"txt.admin.views.sharing_agreements._form.make_private_comments\":\"Make private comments; do not sync status.\",\"txt.admin.views.sharing_agreements._form.no_do_not_share_tags_between_me_and_the_receiver\":\"No, do not share tags between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.yes_share_tags_between_me_and_the_Receiver\":\"Yes, share tags between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.no_do_not_sync_custom_fields\":\"No, do not sync custom fields between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.yes_sync_custom_fields\":\"Yes, sync custom fields between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.remote_url_help\":\"The URL of the third-party system that will receive shared tickets.\",\"txt.admin.views.sharing_agreements._form.create_a_new_agreement\":\"Create a new agreement\",\"txt.admin.views.sharing_agreements._form.error_sending_invitations\":\"Error sending invitation: \",\"txt.admin.views.sharing_agreements._form.error_sending_invitation\":\"Unable to send invitation to {{domain}}. Domain is incorrect or returned an invalid response.\",\"txt.admin.views.sharing_agreements._form.sending\":\"sending...\",\"txt.admin.views.sharing_agreements.show.Ticket_Sharing_Agreement_Invite\":\"Ticket Sharing Agreement Invite\",\"txt.admin.views.sharing_agreements.show.Entering_agreement_with\":\"Entering agreement with\",\"txt.admin.views.sharing_agreements.show.Comment_and_status_permissions\":\"Comment and status permissions\",\"txt.admin.views.sharing_agreements.show.Make_public_private_comments_sync\":\"Make public & private comments; sync status.\",\"txt.admin.views.sharing_agreements.show.Note_about_on_hold\":\"Note: If a shared ticket is updated with the \\\"On-hold\\\" status, \\\"Open\\\" will be used instead.\",\"txt.admin.views.sharing_agreements.show.Make_private_comments_do_not\":\"Make private comments; do not sync status.\",\"txt.admin.views.sharing_agreements.show.Tag_synchronisation\":\"Tag synchronization\",\"txt.admin.views.sharing_agreements.show.yes_share_tags_between_me_and_receiver\":\"Yes, share tags between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.no_do_not_share_tags\":\"No, do not share tags between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.Allow_the_syncing_of_custom\":\"Allow syncing of custom fields.\",\"txt.admin.views.sharing_agreements.show.Decline_agreement\":\"Decline agreement\",\"txt.admin.views.sharing_agreements.show.yes_sync_custom_fields_between_me\":\"Yes, sync custom fields between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.no_do_not_sync_custom_fields\":\"No, do not sync custom fields between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.Decide_later\":\"Decide later\",\"txt.admin.views.sharing_agreements.show.Accept_agreement\":\"Accept agreement\",\"txt.admin.views.sharing_agreements.show.or_label\":\"or\",\"txt.admin.views.sharing_agreements.show.Deactivate_agreement\":\"Deactivate agreement\",\"txt.admin.views.sharing_agreements.show.confirm_deactivate_agreement\":\"No new tickets will be shared under this agreement. Existing tickets shared under this agreement will continue to be synced.\",\"txt.admin.views.sharing_agreements.show.Reactivate_agreement\":\"Reactivate agreement\",\"txt.admin.views.home._introductory_text.Save\":\"Save\",\"txt.admin.views.home._introductory_text.Cancel\":\"Cancel\",\"txt.admin.views.home._introductory_text.edit\":\"edit\",\"txt.admin.views.home.index.reorder_label\":\"reorder\",\"txt.admin.views.home._reorder_pinned_entries.Cancel\":\"Cancel\",\"txt.admin.views.home._reorder_pinned_entries.the_following_topics_will_always_be_presented\":\"The following topics will always be presented, in order, as the first pinned topics.\",\"txt.admin.views.home._reorder_pinned_entries.Save\":\"Save\",\"txt.admin.views.home._reorder_pinned_entries.the_remainder_will_be_shown\":\"The remainder will be shown after those above, starting with the most recently created. Reordering this list has no effect.\",\"txt.admin.views.home._reorder_pinned_entries.drag_topics_here_label\":\"Drag topics here\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_you_label\":\"Open Tickets\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_you_label_2\":\"assigned to you\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_your_group_label\":\"Open Tickets\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_your_group_label_2\":\"in your group(s)\",\"txt.admin.views.home._default_dashboard.upload_picture\":\"upload picture\",\"txt.admin.views.home._default_dashboard.Your_ticket_stats_this_week\":\"Your ticket stats (this week)\",\"txt.admin.views.home._default_dashboard.number_of_tickets_solved_by_you\":\"{{number_of_tickets_solved}} tickets solved by you\",\"txt.admin.views.widgets._sidebar.This_widget_is_used_on\":\"This widget is used on the:\",\"txt.admin.views.widgets._sidebar.You_are_editing_an_image\":\"You are editing an image widget.\",\"txt.admin.views.widgets._sidebar.SAManage_is_a_great_IT\":\"SAManage is an IT Asset Management tool that can help you keep track of your companies assets. Track anything from laptops to routers to servers, all in one place.\",\"txt.admin.views.widgets._sidebar.samanage_is_a_great_it_Asset\":\"SAManage is an IT Asset Management tool that can help you keep track of your companies assets. Track anything from laptops to routers to servers, all in one place.\",\"txt.admin.views.widgets._sidebar.With_the_SAManage_widget_you\":\"With the SAManage widget, you can search for an asset and pull up relevant information. You can attach an asset to a ticket so that when you come back to the ticket, you can see which asset is associated with that particular ticket without having to search for it again. If you need more detailed information about an asset, you can click a link to pull up those assets in SAManage.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_custom\":\"You are editing a custom widget.\",\"txt.admin.views.widgets._sidebar.The_trivial_use_case_for\":\"The trivial use case for custom widgets is to simply display some text.\",\"txt.admin.views.widgets._sidebar.But_you_can_also_insert\":\"But you can also insert data from external resources using javascript.v\",\"txt.admin.views.widgets._sidebar.Have_a_look_at_the\":\"See the Widget Documentation for more info.\",\"txt.admin.views.widgets._sidebar.Suggestions_for_what_you_can\":\"Suggestions for what you can do:\",\"txt.admin.views.widgets._sidebar.Embed_an_iframe\":\"Embed an iframe\",\"txt.admin.views.widgets._sidebar.Google_Adwords\":\"Google Adwords\",\"txt.admin.views.widgets._sidebar.Google_maps\":\"Google maps\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_text\":\"You are editing a text widget. This widget presents the text you type in.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_CSS\":\"You are editing a CSS widget.\",\"txt.admin.views.widgets._sidebar.Use_this_to_modify_the\":\"Use this to modify the look of your Zendesk.\",\"txt.admin.views.widgets._sidebar.It_s_not_help_it\":\"Its not help, its Help 2.0.\",\"txt.admin.views.widgets._sidebar.MindTouch_and_Zendesk_have_partnered\":\"MindTouch and Zendesk have partnered to deliver the missing link in customer support by combining the MindTouch TCS Social Knowledge Base with your Zendesk.\",\"txt.admin.views.widgets._sidebar.The_MindTouch_TCS_social_knowledge\":\"The MindTouch TCS social knowledge base is a community-centric destination for your users to learn more and be successful with your product. Integrating Zendesk with MindTouch enables you to search your Zendesk product documentation and create new KB articles from support tickets--both of which will dramatically increase your first-time-right and resolution-on-first contact KPIs and result in exceptional customer experiences.\",\"txt.admin.views.widgets._sidebar.exception_customer_support\":\"Exceptional customer support in 3 easy steps!\",\"txt.admin.views.widgets._sidebar.Complete_the_registration_form\":\"Complete the registration form\",\"txt.admin.views.widgets._sidebar.Receive_your_free_MindTouch_TCS\":\"Receive your free MindTouch TCS Social Knowledge Base\",\"txt.admin.views.widgets._sidebar.Enable_your_MindTouch_widget_in\":\"Enable your MindTouch widget in Zendesk (you are here)\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_JavaScript\":\"You are editing a JavaScript widget.\",\"txt.admin.views.widgets._sidebar.Use_this_to_execute_scripts\":\"Use this to execute scripts in your pages. One example is to include your Google Analytics tracking code.\",\"txt.admin.views.widgets._sidebar.Harvest_is_a_simple_and\":\"Harvest is a simple and powerful time tracking service.\",\"txt.admin.views.widgets._sidebar.With_a_Harvest_widget_you\":\"With a Harvest widget you can easily log the time you spend on your tickets.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_the\":\"Add the widget to the ticket page and you will be able to log time on each ticket.\",\"txt.admin.views.widgets._sidebar.FreshBooks_is_the_fastest_way\":\"FreshBooks is the fastest way to track and invoice your clients.\",\"txt.admin.views.widgets._sidebar.With_a_FreshBooks_widget_you\":\"With a FreshBooks widget you can log the time you spend on tickets.\",\"txt.admin.views.widgets._sidebar.Highrise_is_a_great_contact\":\"Highrise is a great contact manager.\",\"txt.admin.views.widgets._sidebar.With_the_Highrise_widget_you\":\"With the Highrise widget you can lookup your contacts and add notes about them into Highrise.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_any\":\"Add the widget to any page and you will be able look up user information directly from Highrise. This is especially handy on the ticket page.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_Buddha\":\"You are editing a Buddha Machine widget.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_Salesforce\":\"You are editing a Salesforce widget. Use this widget to look up user details in your Salesforce account.\",\"txt.admin.views.widgets._sidebar.The_hot_topics_widget_will\":\"The Hot Topics widget shows the most popular forum topics that have been commented on within the last month.\",\"txt.admin.views.widgets._sidebar.JIRA_lets_you_prioritise_assign\":\"JIRA lets you prioritize, assign, track, report, and audit your issues, whatever they are, including anything from software bugs to project tasks and change requests.\",\"txt.admin.views.widgets._sidebar.The_JIRA_widget_lets_you\":\"The JIRA widget enables you to create JIRA issues based on Zendesk tickets. After the issue is created, any updates in either Zendesk or JIRA are replicated.\",\"txt.admin.views.widgets._sidebar.The_JIRA_widget_doesn_t\":\"The JIRA widget does not support extra mandatory issue fields. If your JIRA projects have been customized with extra mandatory fields, you need to customize the widget to support this.\",\"txt.admin.views.widgets._sidebar.to_read_more_about_Jira_link\":\"Click here\",\"txt.admin.views.widgets._sidebar.to_read_more_about_Jira\":\"{{click_here_link}} to read more about the integration with JIRA.\",\"txt.admin.views.widgets._sidebar.Before_users_submit_a_request\":\"Before a user submits a request, they can see if someone has already answered the question in your GetSatisfaction community.\",\"txt.admin.views.widgets._sidebar.to_read_about_get_satisfaction_link\":\"Click here\",\"txt.admin.views.widgets._sidebar.to_read_about_get_satisfaction\":\"{{click_here_link}} to read more about the integration with GetSatisfaction.\",\"txt.admin.views.widgets._sidebar.Contactology_is_an_email_marketing\":\"Contactology is email marketing software built for businesses. Create, send, and track email messages, newsletters, and more. \",\"txt.admin.views.widgets._sidebar.You_get_great_deliverability_email\":\"You get great deliverability, email templates, powerful reporting, and personal service.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_the_customer_subscriptions\":\"Add the widget to the ticket page to manage your customer subscriptions through Zendesk.\",\"txt.admin.views.widgets._sidebar.ScreenSteps_Live_from_Blue_Mango\":\"ScreenSteps Live from Blue Mango Learning Systems gives you all the tools you need to create, publish, and distribute your visual knowledge base.\",\"txt.admin.views.widgets._sidebar.With_the_ScreenSteps_Live_widget\":\"With the ScreenSteps Live widget you can easily search your ScreenSteps Live visual knowledge base. Add the widget to the ticket page to quickly find lessons that answer questions your customers have. When the agent finds a lesson they can link to it in the open ticket.\",\"txt.admin.views.widgets._sidebar.Important_Don_t_use_an\":\"Important: Do not use an administrative username and password here. Set up an API Access user account on ScreenSteps Live, grant the user access to the appropriate spaces, and enter their username and password in the widget settings.\",\"txt.admin.views.widgets._sidebar.With_the_ScreenSteps_Live_Tasks\":\"With the ScreenSteps Live Tasks widget you can easily request new content to be added to your knowledge base. Add the widget to the ticket page, and a link to the ticket is automatically added to the task description.\",\"txt.admin.views.widgets._sidebar.Ifbyphone_a_leading_provider_of\":\"Ifbyphone, a leading provider of voice applications for customer interactions, helps businesses of any size enhance customer communications, improve lead conversion, and reduce customer churn.\",\"txt.admin.views.widgets._sidebar.With_the_Ifbyphone_integration_you\":\"With the Ifbyphone integration, you can:\",\"txt.admin.views.widgets._sidebar.Manage_support_calls_and_voice\":\"Manage support calls and voicemails within Zendesk.\",\"txt.admin.views.widgets._sidebar.Answer_support_calls_and_manage\":\"Answer support calls and manage transcribed voicemail messages.\",\"txt.admin.views.widgets._sidebar.Virtual_Call_Center_with_agent\":\"Virtual Call Center with agent panel for handling support calls.\",\"txt.admin.views.widgets._sidebar.Integrate_you_phone_support_with\":\"Integrate you phone support with your online support.\",\"txt.admin.views.widgets._sidebar.For_more_information_on_how\":\"For more information on how to configure this widget, see the setup guide.\",\"txt.admin.views.widgets._sidebar.The_Zendesk_to_Constant_Contact\":\"The Zendesk to Constant Contact import enables you to import a list of your Zendesk end-users into a Constant Contact mailing list.\",\"txt.admin.views.widgets._sidebar.The_service_will_perform_the\":\"The service performs the following actions:\",\"txt.admin.views.widgets._sidebar.Authenticate_securely_both_your_Zendesk\":\"Authenticate securely both your Zendesk and Constant Contact accounts.\",\"txt.admin.views.widgets._sidebar.Retrieve_gather_all_end_user\":\"Retrieve/gather all end-user accounts from Zendesk.\",\"txt.admin.views.widgets._sidebar.Load_the_list_of_end\":\"Load the list of end-users into the authenticated Constant Contact account as an existing list.\",\"txt.admin.views.widgets._sidebar.Notify_the_Zendesk_user_via\":\"Notify the Zendesk user via email when the list upload to Constant Contact is complete.\",\"txt.admin.views.widgets._sidebar.Please_click_here_to_view\":\"Click here to view the terms and conditions for use of this service.\",\"txt.admin.views.widgets._sidebar.location_of_widget\":\"{{controller_name}} {{action_name}} page\",\"txt.admin.views.widgets._sidebar.location_of_widget_with_link\":\"{{link}} page\",\"txt.admin.views.widgets.edit.edit_widget_name\":\"Edit {{widget_name}}\",\"txt.admin.views.widgets.edit.add_widget_label\":\"Add {{widget_name}}\",\"txt.admin.views.widgets.edit.Title_label\":\"Title\",\"txt.admin.views.widgets.edit.Display\":\"Display\",\"txt.admin.views.widgets.edit.Available_for\":\"Available for\",\"txt.admin.views.widgets.edit.Submit\":\"Submit\",\"txt.admin.views.widgets.edit.submitting\":\"Submitting...\",\"txt.admin.views.widgets.edit.deleting\":\"Deleting...\",\"txt.admin.views.widgets.edit.previewing\":\"Previewing...\",\"txt.admin.views.widgets.edit.invalid_action\":\"Invalid action. Please contact support\",\"txt.admin.views.widgets.edit._batchbook_widget.Account_name\":\"Account name\",\"txt.admin.views.widgets.edit._batchbook_widget.The_name_of_the_Batchbook\":\"The name of the Batchbook account\",\"txt.admin.views.widgets.edit._batchbook_widget.API_Token\":\"API Token\",\"txt.admin.views.widgets.edit._campfire_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._campfire_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Campfire account\",\"txt.admin.views.widgets.edit._campfire_widget.Room_ID\":\"Room ID\",\"txt.admin.views.widgets.edit._campfire_widget.The_ID_of_the_Campfire\":\"The ID of the Campfire chat room\",\"txt.admin.views.widgets.edit._campfire_widget.Guest_Access\":\"Guest Access\",\"txt.admin.views.widgets.edit._campfire_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._campfire_widget.Enable_this_option_if_you\":\"Enable this option if you turned on guest access in your Campfire chat room. When using guest access, you must enter the public room ID in the room ID field above.\",\"txt.admin.views.widgets.edit._clarizen_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._clarizen_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._contactology_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._contactology_widget.Username_for_your_Contactology_account\":\"Username for your Contactology account\",\"txt.admin.views.widgets.edit._contactology_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._contactology_widget.Password_for_your_Contactology_account\":\"Password for your Contactology account\",\"txt.admin.views.widgets.edit._css_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._css_widget.The_CSS_content_you_want\":\"The CSS content you want to insert into all pages\",\"txt.admin.views.widgets.edit._css_widget.Please_note_that_Zendesk_cannot\":\"Note that Zendesk cannot guarantee that existing page markup and the Zendesk DOM will stay unaltered. We strive to keep changes minimal on end-user facing pages and we do not make major changes without due notice.\",\"txt.admin.views.widgets.edit._custom_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._custom_widget.The_content_you_want_this\":\"The content you want this widget to display (or contain)\",\"txt.admin.views.widgets.edit._custom_widget.You_can_include_dynamic_content\":\"You can include dynamic content.\",\"txt.admin.views.widgets.edit._custom_widget.Click_here_to_see_how\":\"Click here to see how.\",\"txt.admin.views.widgets.edit._custom_widget.click_here_to_hide_dynamic_content\":\"Click here to hide the dynamic content help.\",\"txt.admin.views.widgets.edit._custom_widget.Available_placeholders\":\"Available placeholders\",\"txt.admin.views.widgets.edit._custom_widget.Use_placeholders_to_easily_insert\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.widgets.edit._embed_widget.Image_URL\":\"Image URL\",\"txt.admin.views.widgets.edit._embed_widget.The_background_color_for_your\":\"The background color for your image\",\"txt.admin.views.widgets.edit._embed_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._embed_widget.Any_text_you_want_to\":\"Any text you want to place under your image\",\"txt.admin.views.widgets.edit._embed_widget.You_can_include_dynamic_content\":\"You can include dynamic content.\",\"txt.admin.views.widgets.edit._embed_widget.Available_placeholders\":\"Available placeholders\",\"txt.admin.views.widgets.edit._embed_widget.Click_here_to_see_how\":\"Click here to see how.\",\"txt.admin.views.widgets.edit._embed_widget.Use_placeholders_to_easily_insert\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.widgets.edit._embed_widget.Background_color\":\"Background color\",\"txt.admin.views.widgets.edit._forums_widget.Search_field\":\"Search field\",\"txt.admin.views.widgets.edit._forums_widget.Show\":\"Show\",\"txt.admin.views.widgets.edit._forums_widget.Allows_your_users_to_search\":\"Allows your users to search your forums directly from the widget\",\"txt.admin.views.widgets.edit._freshbooks_widget.API_URL\":\"API URL\",\"txt.admin.views.widgets.edit._freshbooks_widget.API_URL_for_your_FreshBooks\":\"API URL for your FreshBooks account. Copy and paste the entire URL from FreshBooks.\",\"txt.admin.views.widgets.edit._freshbooks_widget.Authentication_Token\":\"Authentication Token\",\"txt.admin.views.widgets.edit._freshbooks_widget.Must_be_for_an_administrator\":\"Must be for an administrator within your FreshBooks account\",\"txt.admin.views.widgets.edit._freshbooks_widget.Default_note\":\"Default note\",\"txt.admin.views.widgets.edit._freshbooks_widget.This_will_be_filled_into\":\"This will be filled into the note field by default\",\"txt.admin.views.widgets.edit._google_analytics_widget.Web_Property_ID\":\"Web Property ID\",\"txt.admin.views.widgets.edit._google_analytics_widget.You_can_find_this_code\":\"You can find this code in your Google Analytics account. It looks like UA-12345-6\",\"txt.admin.views.widgets.edit._google_analytics_widget.GA_Tracker_Domain\":\"GA Tracker Domain\",\"txt.admin.views.widgets.edit._google_analytics_widget.review_google_documentation\":\"If you use host mapping in your Zendesk account, {{review_google_documentation_link}} to determine whether your domain should reflect your mapped domain or remain as none.\",\"txt.admin.views.widgets.edit._google_analytics_widget.review_google_documentation_link\":\"review Google's documentation\",\"txt.admin.views.widgets.edit._harvest_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._harvest_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Harvest account\",\"txt.admin.views.widgets.edit._harvest_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._harvest_widget.magic_words\":\"Magic Words\",\"txt.admin.views.widgets.edit._harvest_widget.magic_words_description\":\"Set magic words so the widget will automatically pick the right projects and tasks from Harvest. These should be comma delimited. For example, Zendesk, support. Placeholders can be used.\",\"txt.admin.views.widgets.edit._harvest_widget.default_note\":\"Default Note\",\"txt.admin.views.widgets.edit._harvest_widget.default_note_description\":\"This is used to populate the default note for a Harvest time entry. Placeholders can be used.\",\"txt.admin.views.widgets.edit._harvest_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._harvest_widget.Some_Harvest_accounts_have_SSL\":\"Some Harvest accounts have SSL enabled.\",\"txt.admin.views.widgets.edit._get_satisfaction_widget.Account_name\":\"Account name\",\"txt.admin.views.widgets.edit._get_satisfaction_widget.Your_company_name_in_GetSatisfaction\":\"Your company name in GetSatisfaction\",\"txt.admin.views.widgets.edit._highrise_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._highrise_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Highrise account\",\"txt.admin.views.widgets.edit._highrise_widget.Authentication_token\":\"Authentication token\",\"txt.admin.views.widgets.edit._highrise_widget.You_can_find_this_on\":\"You can find this on your user page in Highrise\",\"txt.admin.views.widgets.edit._highrise_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._highrise_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._highrise_widget.Some_Highrise_accounts_have_SSL\":\"Some Highrise accounts have SSL enabled.\",\"txt.admin.views.widgets.edit._javascript_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._javascript_widget.The_JavaScript_content_you_want\":\"The JavaScript content you want to insert into all pages\",\"txt.admin.views.widgets.edit._javascript_widget.Please_note_that_Zendesk_cannot\":\"Note that Zendesk cannot guarantee that existing page markup and the Zendesk DOM will stay unaltered. We strive to keep changes minimal on end-user-facing pages and we do not make any major changes without due notice.\",\"txt.admin.views.widgets.edit._jira_widget.Instructions\":\"Instructions\",\"txt.admin.views.widgets.edit._jira_widget.For_detailed_setup_instructions_please\":\"For detailed setup instructions, refer to this forum article.\",\"txt.admin.views.widgets.edit._jira_widget.URL\":\"URL\",\"txt.admin.views.widgets.edit._jira_widget.The_URL_for_the_JIRA\":\"The URL for the JIRA site\",\"txt.admin.views.widgets.edit._jira_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._jira_widget.Optional\":\"Optional\",\"txt.admin.views.widgets.edit._jira_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._jira_widget.Custom_field\":\"Custom field\",\"txt.admin.views.widgets.edit._jira_widget.The_ID_of_the_Zendesk\":\"The ID of the Zendesk ticket ID field in JIRA\",\"txt.admin.views.widgets.edit._liquid_help.The_current_user_Text_Placeholders\":\"The current_user Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.All_pages_have_access_to\":\"All pages have access to the current_user placeholders if a user is logged in.\",\"txt.admin.views.widgets.edit._liquid_help.The_ticket_Text_Placeholders\":\"The ticket Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.Pages_where_you_are_viewing\":\"Pages where you are viewing a user have access to the user placeholders.\",\"txt.admin.views.widgets.edit._liquid_help.The_requester_Text_Placeholders\":\"The requester Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.The_user_text_place_holders\":\"The user text placeholders\",\"txt.admin.views.widgets.edit._log_me_in_widget.Company_ID\":\"Company ID\",\"txt.admin.views.widgets.edit._log_me_in_widget.search_for_company_id\":\"Search for CompanyID in {{path_link}}\",\"txt.admin.views.widgets.edit._log_me_in_widget.search_for_company_id_link\":\"LogMeIn Rescue Admin Center > Global Settings > Single Sign-On > ASP.Net C# server-side example\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on\":\"Single-Sign-On Password\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on_defined_in\":\"Defined in {{single_sign_on_path}}\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on_defined_in_link\":\"LogMeIn Rescue Admin Center > Global Settings > Single Sign-On\",\"txt.admin.views.widgets.edit._log_me_in_widget.Search_for_CompanyID_in\":\"Search for CompanyID in\",\"txt.admin.views.widgets.edit._log_me_in_widget.Enable_public_comments\":\"Enable public comments\",\"txt.admin.views.widgets.edit._log_me_in_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._log_me_in_widget.Log_a_completed_Rescue_session\":\"Log a completed Rescue session as a public ticket comment instead of a private ticket comment\",\"txt.admin.views.widgets.edit._log_me_in_widget.Fileds\":\"Fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Map_ticket_fields_to_LogMeIn\":\"Map ticket fields to LogMeIn Rescue custom fields. Drag and drop up to five ticket fields to Rescue session custom fields. Fields are mapped to LogMeIn Rescue according to the order chosen below\",\"txt.admin.views.widgets.edit._log_me_in_widget.Unmapped_fields\":\"Unmapped fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Fields_mapped_to_Rescue_custom\":\"Fields mapped to Rescue custom fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Tags\":\"Tags\",\"txt.admin.views.widgets.edit._log_me_in_widget.Tag_a_ticket_after_the\":\"Tag a ticket after the LogMeIn Rescue session completes\",\"txt.admin.views.widgets.edit._log_me_in_widget.Next_steps\":\"Next steps\",\"txt.admin.views.widgets.edit._log_me_in_widget.Complete_your_LogMeIn_Rescue_configuration\":\"Complete your LogMeIn Rescue configuration to record session details in a ticket. In the LogMeIn Rescue Admin Center:\",\"txt.admin.views.widgets.edit._log_me_in_widget.Navigate_to_your_Rescue_Technician\":\"Navigate to your Rescue Technician Group by selecting Settings > Exporting session data.\",\"txt.admin.views.widgets.edit._log_me_in_widget.Select_Post_session_details_as\":\"Select Post session details as HTML Form parameters.\",\"txt.admin.views.widgets.edit._log_me_in_widget.navigate_to_post_session_details_with_params\":\"Navigate to Post session details to URL when session is ended by technician and configure the following URL: {{current_account}}/integrations/logmein_rescue\",\"txt.admin.views.widgets.edit._mindtouch_widget.Url\":\"Url\",\"txt.admin.views.widgets.edit._mindtouch_widget.Your_MindTouch_us_site_will\":\"Your MindTouch.us site will have a domain name like this: http://yoursubdomain.mindtouch.us If you have a MindTouch.us site, enter your subdomain (the part between http:// and mindtouch.us) above. If you do not have a MindTouch.us site, click here to sign up.\",\"txt.admin.views.widgets.edit._paglo_widget.API_or_Data_Key\":\"API or Data Key\",\"txt.admin.views.widgets.edit._paglo_widget.Hardware_Field_ID\":\"Hardware Field ID\",\"txt.admin.views.widgets.edit._paglo_widget.The_ID_of_the_custom\":\"The ID of the custom field that holds the name of the related software\",\"txt.admin.views.widgets.edit._paglo_widget.Software_Field_ID\":\"Software Field ID\",\"txt.admin.views.widgets.edit._salesforce_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._salesforce_widget.Salesforce_user_login_name\":\"Salesforce user login name\",\"txt.admin.views.widgets.edit._salesforce_widget.password_and_security_token\":\"Password & Security Token\",\"txt.admin.views.widgets.edit._salesforce_widget.Append_the_user_s_Salesforce\":\"Append the user's Salesforce security token to their password and enter it here. To reset your security token, select Setup > My Personal Information > Reset My Security Token in Salesforce.\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Account_Name\":\"Account Name\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.The_full_domain_you_use\":\"The full domain you use to access your ScreenSteps Live account (for example, bmls.screenstepslive.com).\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Username_for_your_ScreenSteps_Live\":\"Username for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Password_for_your_ScreenSteps_Live\":\"Password for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Plus_and_Premium_ScreenSteps_Live\":\"Plus and Premium ScreenSteps Live accounts allow SSL.\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Space_ID\":\"Space ID\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.The_permalink_or_ID_of\":\"The permalink or ID of your space to constrain ScreenSteps Live task creation to a single space\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Account_Name\":\"Account Name\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.The_full_domain_you_use\":\"The full domain you use to access your ScreenSteps Live account (for example, bmls.screenstepslive.com).\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Username_for_your_ScreenSteps_Live\":\"Username for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Password_for_your_ScreenSteps_Live\":\"Password for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Plus_and_Premium_ScreenSteps_Live\":\"Plus and Premium ScreenSteps Live accounts allow SSL.\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Space_ID\":\"Space ID\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.The_permalink_or_ID_of\":\"The permalink or ID of your space to constrain ScreenSteps Live task creation to a single space\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Include_Login_in_URL\":\"Include Login in URL\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Embed_login_parameters_within_ScreenSteps\":\"Embed login parameters within ScreenSteps Live links for easier access by users\",\"txt.admin.views.widgets.edit._tactile_widget.URL\":\"URL\",\"txt.admin.views.widgets.edit._tactile_widget.The_URL_for_your_TactileCRM\":\"The URL for your TactileCRM site\",\"txt.admin.views.widgets.edit._tactile_widget.API_Token\":\"API Token\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.Forum\":\"Forum\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.All_forums\":\"All forums\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.Number_of_Topics\":\"Number of Topics\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.The_maximum_number_of_hot\":\"The maximum number of hot topics to show\",\"txt.admin.views.widgets.select_widget_to_add.Widget_label\":\"Widget\",\"txt.admin.views.widgets.select_widget_to_add.Pick_the_type_of_widget\":\"Select the type of widget you would like to add to your pages.\",\"txt.admin.views.widgets.select_widget_to_add.If_you_re_missing_one\":\"If you're missing one or more widget types, post your request to the Feature request forum\",\"txt.admin.views.widgets.select_widget_to_add.Select_widget_to_add\":\"Select widget to add\",\"txt.admin.views.widgets.select_widget_to_add.Generate_remote_sessions_and_capture\":\"Generate remote sessions and capture session details on tickets.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_a_Harvest_time_tracker\":\"Integrate a Harvest Time Tracker widget.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_a_Highrise_contact_lookup\":\"Integrate a Highrise Contact Lookup widget.\",\"txt.admin.views.widgets.select_widget_to_add.Live_support_chat_with_Campfire\":\"Live support chat with Campfire.\",\"txt.admin.views.widgets.select_widget_to_add.Lookup_your_user_records_on\":\"Lookup your user records on Salesforce.\",\"txt.admin.views.widgets.select_widget_to_add.Time_reporting_at_your_fingertips\":\"Time reporting at your fingertips.\",\"txt.admin.views.widgets.select_widget_to_add.JIRA_issues_the_Zendesk_way\":\"JIRA issues the Zendesk way.\",\"txt.admin.views.widgets.select_widget_to_add.Look_for_answers_in_your\":\"Look for answers in your GetSatisfaction community.\",\"txt.admin.views.widgets.select_widget_to_add.Tap_into_your_knowledge_base\":\"Tap into your knowledge base with ScreenSteps Live.\",\"txt.admin.views.widgets.select_widget_to_add.Request_new_tasks_in_ScreenSteps\":\"Request new tasks in ScreenSteps Live.\",\"txt.admin.views.widgets.select_widget_to_add.Tactile_CRM\":\"Tactile CRM.\",\"txt.admin.views.widgets.select_widget_to_add.Lookup_contact_details_in_BatchBook\":\"Lookup contact details in BatchBook.\",\"txt.admin.views.widgets.select_widget_to_add.Link_assets_and_software_to\":\"Link assets and software to Zendesk tickets.\",\"txt.admin.views.widgets.select_widget_to_add.Integrated_e_mail_campaigns_using\":\"Integrated email campaigns using Contactology.\",\"txt.admin.views.widgets.select_widget_to_add.Create_issues_in_Clarizen_from\":\"Create issues in Clarizen from Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.Track_how_your_users_navigate\":\"Track how your users navigate your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.forums_label\":\"Forums »\",\"txt.admin.views.widgets.select_widget_to_add.Shortcuts_and_quick_search_tool\":\"Shortcuts and quick search tool for your forums.\",\"txt.admin.views.widgets.select_widget_to_add.hot_topics_label\":\"Hot topics »\",\"txt.admin.views.widgets.select_widget_to_add.Displays_your_hottest_forum_topics\":\"Displays your hottest forum topics, based on view count.\",\"txt.admin.views.widgets.select_widget_to_add.Displays_your_hottest_forum_topics_based_on_comments\":\"Displays your hottest forum topics, based on number of comments.\",\"txt.admin.views.widgets.select_widget_to_add.related_topics_label\":\"Related topics »\",\"txt.admin.views.widgets.select_widget_to_add.Shows_forum_topics_related_to\":\"Shows forum topics related to the current topic or ticket.\",\"txt.admin.views.widgets.select_widget_to_add.ticket_views_label\":\"Ticket views »\",\"txt.admin.views.widgets.select_widget_to_add.Displays_convenient_links_to_your\":\"Displays convenient links to your ticket views.\",\"txt.admin.views.widgets.select_widget_to_add.organization_label\":\"Organization »\",\"txt.admin.views.widgets.select_widget_to_add.Shows_detailed_information_about_organizations\":\"Shows detailed information about organizations.\",\"txt.admin.views.widgets.select_widget_to_add.buddha_machine\":\"Buddha Machine »\",\"txt.admin.views.widgets.select_widget_to_add.Play_the_famous_zen_tunes\":\"Play the famous zen tunes in your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.global_javascript\":\"Global JavaScript »\",\"txt.admin.views.widgets.select_widget_to_add.Make_custom_modifications_to_the\":\"Make custom modifications to the look of your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.global_css_label\":\"Global CSS »\",\"txt.admin.views.widgets.select_widget_to_add.Execute_your_own_JavaScript_in\":\"Execute your own JavaScript in your Zendesk pages.\",\"txt.admin.views.widgets.select_widget_to_add.custom_label\":\"Custom »\",\"txt.admin.views.widgets.select_widget_to_add.Custom_HTML_fragments_to_embed\":\"Custom HTML fragments to embed in your pages.\",\"txt.admin.views.widgets.select_widget_to_add.image_label\":\"Image »\",\"txt.admin.views.widgets.select_widget_to_add.Insert_your_logo_or_other\":\"Insert your logo or other images.\",\"txt.admin.views.widgets.select_widget_to_add.top_performers\":\"Top performers »\",\"txt.admin.views.widgets.select_widget_to_add.All_praise_the_mighty_top\":\"All praise the mighty top performing agents.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_your_phone_support_with\":\"Integrate your phone support with your online support.\",\"txt.admin.views.widgets.select_widget_to_add.Convert_a_ticket_into_an\":\"Convert a ticket to an article and search your MindTouch knowledge base.\",\"txt.admin.views.widgets.select_widget_to_add.Import_a_list_of_your\":\"Import a list of your Zendesk end-users into a Constant Contact mailing list.\",\"txt.admin.views.widgets.select_widget_to_add.Search_for_and_link_assets\":\"Search for and link assets to Zendesk tickets.\",\"txt.admin.views.widgets.sidebar._paglo_widget.GoToManage_enables_you_to_automatically\":\"GoToManage enables you to automatically discover and monitor your IT infrastructure on demand.\",\"txt.admin.views.widgets.sidebar._paglo_widget.With_the_GoToManage_widget_you\":\"With the GoToManage widget, you get information about the requester's computer right where you need it - within Zendesk.\",\"txt.admin.views.widgets.sidebar._paglo_widget.Add_the_widget_to_the\":\"Add the widget to the ticket page and you will be able to relate computers, printers, and software to tickets.\",\"txt.admin.views.widgets.sidebar._paglo_widget.for_more_information\":\"For more information, {{click_here_link}}.\",\"txt.admin.views.widgets.sidebar._paglo_widget.for_more_information_link\":\"click here\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.see_the_getting_started_1\":\"See the Getting Started guide.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.see_the_getting_started_2\":\"to learn how to setup and use LogMeIn Rescue with Zendesk.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.LogMeIn_Rescue\":\"{{Logme_in_link}} allows your support team to quickly access, view, and fix remote devices without pre-installed software.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Go_to_any_new_or\":\"Go to any new or existing ticket and add this widget to the sidebar to allow agents to:\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Launch_the_Rescue_Technician_Console\":\"Launch the Rescue Technician Console directly from the ticket interface.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Generate_and_associate_session_PIN\":\"Generate and associate session PIN codes from a ticket.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Capture_session_details_in_the\":\"Capture session details in the ticket history.\",\"txt.admin.views.widgets.render._organization_widget.not_available_label\":\"Not available\",\"txt.admin.views.widgets.render._views_widget.My_views\":\"My views\",\"txt.admin.views.widgets.render._views_widget.SLA_service_targets\":\"SLA service targets\",\"txt.admin.views.widgets.render._views_widget.Not_available\":\"Not available\",\"txt.admin.views.widgets.render._views_widget.add_view\":\"Add view »\",\"txt.admin.views.widgets.render._top_performers_widget.No_top_performers_yet_this\":\"No top performers yet this week.\",\"txt.admin.views.widgets.render._top_performers_widget.sort_by_positive_rating\":\"Sort by positive rating\",\"txt.admin.views.widgets.render._top_performers_widget.sort_by_solved_ticket_count\":\"Sort by solved ticket count\",\"txt.admin.views.targets.select_target_to_add.target\":\"Target\",\"txt.admin.views.targets.select_target_to_add.Pick_the_type_of_target\":\"Select the type of target you would like to configure.\",\"txt.admin.views.targets.select_target_to_add.Read_more_about_using_targets\":\"Learn more about using targets.\",\"txt.admin.views.targets.select_target_to_add.Note_that_targets_are_not\":\"Note that targets are not subject to delivery guarantee. If the recipient does not respond in a timely fashion, the notification will not make it.\",\"txt.admin.views.targets.select_target_to_add.Select_target_to_add\":\"Select target to add\",\"txt.admin.views.targets.select_target_to_add.name_of_target_campfire_target\":\"Campfire target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twitter_target\":\"Twitter target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_clickatell_target\":\"Clickatell target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_url_target\":\"URL target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_jira_target\":\"JIRA target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_yammer_target\":\"Yammer target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_get_satisfaction_target\":\"GetSatisfaction target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_email_target\":\"Email target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_basecamp_target\":\"Basecamp target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_pivotal_target\":\"Pivotal target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twilio_target\":\"Twilio target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_salesforce_target\":\"Salesforce target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_flowdock_target\":\"Flowdock target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_campfire_target_description\":\"Push updates to your Campfire account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twitter_target_description\":\"Push updates to your Twitter account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_clickatell_target_description\":\"Send SMS messages using a Clickatell account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_url_target_description\":\"Invoke a custom URL via HTTP GET or POST.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_jira_target_description\":\"Push updates to JIRA.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_yammer_target_description\":\"Push updates to your Yammer account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_get_satisfaction_target_description\":\"Post replies to your Get Satisfaction account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_email_target_description\":\"Send emails to specific addresses.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_basecamp_target_description\":\"Post updates as messages in a Basecamp project.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_pivotal_target_description\":\"Post updates as stories in a Pivotal Tracker project.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twilio_target_description\":\"Send SMS messages to a mobile phone using your Twilio account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_salesforce_target_description\":\"Push ticket data to a Salesforce case.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_flowdock_target_description\":\"Post updates as messages in a Flowdock Flow.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_sugar_crm_target\":\"SugarCRM target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_sugar_crm_target_description\":\"Push ticket data to a SugarCRM case.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_ms_dynamics_target\":\"Microsoft Dynamics CRM target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_ms_dynamics_target_description\":\"Push ticket data to a Microsoft Dynamics CRM case.\",\"txt.admin.views.targets._sidebar.Send_notifications_to_a_Twitter\":\"Send notifications to a Twitter stream.\",\"txt.admin.views.targets._sidebar.Make_sure_that_you_protect\":\"Make sure you protect your Twitter stream if you do not want notifications to be readable by the general public.\",\"txt.admin.views.targets._sidebar.Create_a_Salesforce_Case_from\":\"Create a Salesforce case from a Zendesk ticket.\",\"txt.admin.views.targets._sidebar.Case_creation\":\"Case creation\",\"txt.admin.views.targets._sidebar.Basic_ticket_information_such_as\":\"Basic ticket information such as ticket ID, subject, type, priority, and status are added to the case.\",\"txt.admin.views.targets._sidebar.Zendesk_will_associate_the_Salesforce\":\"Zendesk will associate the Salesforce case with a contact matching the ticket requester's email address.\",\"txt.admin.views.targets._sidebar.If_more_than_one_Contact\":\"If more than one contact exists, the most recently updated record is used.\",\"txt.admin.views.targets._sidebar.salesforce.text1\":\"Send Zendesk ticket details into Salesforce as one of the following:\",\"txt.admin.views.targets._sidebar.salesforce.option1\":\"Case with basic Zendesk ticket information, including ticket ID, subject, type, priority, and status.\",\"txt.admin.views.targets._sidebar.salesforce.link\":\"latest version of the Zendesk for Salesforce app\",\"txt.admin.views.targets._sidebar.salesforce.option2\":\"Custom object, called Zendesk Ticket, with complete Zendesk ticket information, including custom fields. (Available with {{link}} only)\",\"txt.admin.views.targets._sidebar.salesforce.text2\":\"When you create this target, Zendesk automatically creates a trigger that sends ticket information to Salesforce when a ticket is solved. This is an inactive trigger that you can activate and edit as needed.\",\"txt.admin.views.targets._sidebar.salesforce.text3\":\"When a ticket is sent into Salesforce, the Case or custom object is associated with a contact matching the ticket requester's email address.\",\"txt.admin.views.targets._sidebar.By_creating_this_target_we\":\"By creating this target, Zendesk will automatically create the necessary triggers and views and a useful widget in the Home and ticket pages. (You can remove any widgets you don't need. Click here to learn how to manage your widgets.)\",\"txt.admin.views.targets._sidebar.Create_a_SugarCRM_Case_from\":\"Create a SugarCRM case from a Zendesk ticket.\",\"txt.admin.views.targets._sidebar.Case_subject_the_ticket_subject\":\"Case subject: the ticket subject or the first part of the ticket description.\",\"txt.admin.views.targets._sidebar.Case_description_the_message_configured\":\"Case description: the message configured in the associated trigger.\",\"txt.admin.views.targets._sidebar.By_creating_this_target_we_automatically_create_example_trigger\":\"By creating this target, Zendesk will automatically create an example trigger for you.\",\"txt.admin.views.targets._sidebar.Use_this_target_to_send_sms_using_clickatell\":\"Use this target to send SMS messages using your Clickatell account. \",\"txt.admin.views.targets._sidebar.If_you_don_t_have\":\"If you do not have one already, set up an account at clickatell.com. It is a paid service but they provide a free trial.\",\"txt.admin.views.targets._sidebar.Follow_the_steps_in_Clickatell\":\"Follow the steps in the Clickatell HTTP API Guide to set up the account, add an HTTP connection. and obtain an API ID.\",\"txt.admin.views.targets._sidebar.You_can_tweak_this_target\":\"You can tweak this target to point to any online service you want.\",\"txt.admin.views.targets._sidebar.When_you_have_submitted_the\":\"When you have submitted the target, you need to add it as a Notify target action in the relevant trigger or automation.\",\"txt.admin.views.targets._sidebar.In_the_Notify_target_action\":\"In the Notify target action you define a message that can include placeholders. This message is appended to the target URL.\",\"txt.admin.views.targets._sidebar.Send_notifications_to_a_Campfire\":\"Send notifications to a Campfire chat room.\",\"txt.admin.views.targets._sidebar.Send_notifications_to_a_Yammer\":\"Send notifications to a Yammer stream.\",\"txt.admin.views.targets._sidebar.Follow_the_steps_in_this\":\"Follow the steps in this Yammer Target Guide to create a client application in Yammer and authorize this target to use the Yammer API.\",\"txt.admin.views.targets._sidebar.Post_public_comments_to_GetSatisfaction\":\"Post public comments to GetSatisfaction topics for tickets created using the Zendesk moderator tool in GetSatisfaction.\",\"txt.admin.views.targets._sidebar.Push_ticket_updates_in_a\":\"Push ticket updates in a Basecamp project as:\",\"txt.admin.views.targets._sidebar.New_messages_in_a_project\":\"* New messages in a project\",\"txt.admin.views.targets._sidebar.New_comments_in_a_specific\":\"* New comments in a specific message\",\"txt.admin.views.targets._sidebar.New_ToDo_list\":\"* New ToDo list\",\"txt.admin.views.targets._sidebar.New_ToDo_item_in_a\":\"* New ToDo item in a specific todo list\",\"txt.admin.views.targets._sidebar.Please_be_sure_to_enable\":\"Be sure to enable API access in your Basecamp account to use the target.\",\"txt.admin.views.targets._sidebar.Click_here_to_Read_more_about_basecamp\":\"{{click_here}} to learn more about the Basecamp integration.\",\"txt.admin.views.targets._sidebar.Click_here_to_Read_more_about_basecamp_link\":\"Click here\",\"txt.admin.views.targets._sidebar.JIRA_lets_you_prioritize_assign\":\"JIRA lets you prioritize, assign, track, report, and audit your issues, whatever they are, including anything from software bugs to project tasks and change requests.\",\"txt.admin.views.targets._sidebar.The_JIRA_target_lets_you\":\"The JIRA target enables you to push comments made in Zendesk tickets to your JIRA installation so tickets stay synchronized.\",\"txt.admin.views.targets._sidebar.to_read_more_about_jira\":\"{{click_here}} to learn more about the integration with JIRA.\",\"txt.admin.views.targets._sidebar.to_read_more_about_jira_link\":\"Click here\",\"txt.admin.views.targets._sidebar.Create_stories_in_Pivotal_Tracker\":\"Create stories in Pivotal Tracker from a Zendesk ticket to easily prioritize support issues in your project backlog.\",\"txt.admin.views.targets._sidebar.The_Pivotal_Tracker_target_will\":\"The Pivotal Tracker target sends the Zendesk ticket ID to Pivotal Tracker when creating a new story.\",\"txt.admin.views.targets._sidebar.If_you_have_enabled_Pivotal\":\"If you have enabled the Pivotal Tracker native Zendesk integration in the target Tracker project, a link to the Zendesk ticket will be created in the new story.\",\"txt.admin.views.targets._sidebar.Use_this_target_to_send\":\"Use this target to send SMS messages to a mobile phone using your Twilio account.\",\"txt.admin.views.targets._sidebar.If_you_don_t_already\":\"If you do not already have an account, you can try Twilio for free at twilio.com.\",\"txt.admin.views.targets._sidebar.After_creating_the_target_you\":\"After you create the target, you need to add it as a 'Notify target' action in the relevant trigger or automation.\",\"txt.admin.views.targets._sidebar.When_you_create_the_target\":\"When you create the target, all necessary triggers to cross-post public comments will automatically be created along with a view to filter all tickets originating from GetSatisfaction.\",\"txt.admin.views.targets.edit.Title\":\"Title\",\"txt.admin.views.targets.edit.Submit\":\"Submit\",\"txt.admin.views.targets.edit.edit_target_name\":\"Edit {{target_name}}\",\"txt.admin.views.targets.edit.add_target_name\":\"Add {{target_name}}\",\"txt.admin.views.targets.edit.submitting_label\":\"Submitting...\",\"txt.admin.views.targets.edit.deleting_label\":\"Deleting...\",\"txt.admin.views.targets.edit.testing_target_label\":\"Testing target...\",\"txt.admin.views.targets.edit.invalid_action_please_contact_support\":\"Invalid action. Please contact support.\",\"txt.admin.views.targets.edit.action_test_target\":\"Test Target\",\"txt.admin.views.targets.edit.action_create_target\":\"Create target\",\"txt.admin.views.targets.edit.action_update_target\":\"Update target\",\"txt.admin.views.targets.edit.action_delete_target\":\"Delete target\",\"txt.admin.views.targets.edit.action_delete_target_confimation_message\":\"Delete this target?\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.label\":\"Ticket Information\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.partial\":\"Send partial ticket details as a Case\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.full\":\"Send full ticket details as a custom object\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.link\":\"installed the latest version\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.description\":\"To send full ticket details you must have {{link}} of the Zendesk for Salesforce app in Salesforce.\",\"txt.admin.views.targets.edit._salesforce_target.Your_Zendesk_account_is_connected\":\"Your Zendesk account is connected to your Salesforce organization and can send ticket information.\",\"txt.admin.views.targets.edit._salesforce_target.Click_here_to_reconnect\":\"Click here to reconnect\",\"txt.admin.views.targets.edit._campfire_target.Subdomain\":\"Subdomain\",\"txt.admin.views.targets.edit._campfire_target.The_subdomain_your_Campfire_account\":\"The subdomain your Campfire account is registered at.\",\"txt.admin.views.targets.edit._campfire_target.E_g_http_subdomain_campfirenow\":\"For example, http://subdomain.campfirenow.com/.\",\"txt.admin.views.targets.edit._campfire_target.API_Token\":\"API Token\",\"txt.admin.views.targets.edit._campfire_target.Get_the_API_token_from\":\"Get the API token from My info in your Campfire account.\",\"txt.admin.views.targets.edit._campfire_target.Room\":\"Room\",\"txt.admin.views.targets.edit._campfire_target.The_name_of_the_room\":\"The name of the room into which messages should be delivered.\",\"txt.admin.views.targets.edit._campfire_target.SSL\":\"SSL\",\"txt.admin.views.targets.edit._campfire_target.Enabled\":\"Enabled\",\"txt.admin.views.targets.edit._campfire_target.Check_this_box_if_your\":\"Select this option if your Campfire account is SSL-enabled.\",\"txt.admin.views.targets.edit._campfire_target.Preserve_format\":\"Preserve format\",\"txt.admin.views.targets.edit._campfire_target.Check_this_box_if_you\":\"Select this option to preserve the format of the message by pasting instead of pushing as plain text.\",\"txt.admin.views.targets.edit._twitter_target.You_have_authorized_us_to\":\"You have authorized us to post messages to your Twitter account.\",\"txt.admin.views.targets.edit._clickatell_target.Username\":\"Username\",\"txt.admin.views.targets.edit._clickatell_target.The_username_for_your_Clickatell\":\"The username for your Clickatell account\",\"txt.admin.views.targets.edit._clickatell_target.Password\":\"Password\",\"txt.admin.views.targets.edit._clickatell_target.the_password_for_your_Clickatell\":\"the password for your Clickatell account\",\"txt.admin.views.targets.edit._clickatell_target.API_ID\":\"API ID\",\"txt.admin.views.targets.edit._clickatell_target.API_ID_of_the_Clickatell\":\"API ID of the Clickatell HTTP connection\",\"txt.admin.views.targets.edit._clickatell_target.To\":\"To\",\"txt.admin.views.targets.edit._clickatell_target.The_number_you_would_like\":\"The number you would like to send the message to\",\"txt.admin.views.targets.edit._clickatell_target.Be_sure_that_your_number\":\"Be sure your number is in an international format. For example, 448311234567.\",\"txt.admin.views.targets.edit._clickatell_target.US_Small_Business_Account_label\":\"US Small Business Account\",\"txt.admin.views.targets.edit._clickatell_target.Yes\":\"Yes\",\"txt.admin.views.targets.edit._clickatell_target.US_Small_Business_account_message\":\"Select this option if you have a {{us_small_business_link}}.\",\"txt.admin.views.targets.edit._clickatell_target.US_Small_Business_account_message_link\":\"US Small Business account\",\"txt.admin.views.targets.edit._clickatell_target.Note_the_Sender_ID_parameter\":\"Note: the \\\"Sender ID\\\" parameter (below) is required for US Small Business accounts.\",\"txt.admin.views.targets.edit._clickatell_target.Sender_ID\":\"Sender ID\",\"txt.admin.views.targets.edit._clickatell_target.You_can_optionally_add_one\":\"Optionally, you can add one of your registered sender IDs in your Clickatell account as the number that the message appears to come from.\",\"txt.admin.views.targets.edit._clickatell_target.You_can_read_more_about\":\"You can learn more about this and manage your sender IDs by selecting My Settings > Manage Sender IDs in your Clickatell account.\",\"txt.admin.views.targets.edit._url_target.Url\":\"Url\",\"txt.admin.views.targets.edit._url_target.The_target_URL_including_protocol\":\"The target URL, including protocol and path.\",\"txt.admin.views.targets.edit._url_target.Valid_examples\":\"Valid examples:\",\"txt.admin.views.targets.edit._url_target.Method\":\"Method\",\"txt.admin.views.targets.edit._url_target.Attribute_Name\":\"Attribute Name\",\"txt.admin.views.targets.edit._url_target.The_name_of_the_message\":\"The name of the message attribute\",\"txt.admin.views.targets.edit._url_target.If_the_name_of_the\":\"If the name of the message attribute is value, for example, your Notify Target action message will be appended to the target URL as\",\"txt.admin.views.targets.edit._url_target.Basic_Authentication\":\"Basic Authentication\",\"txt.admin.views.targets.edit._url_target.Add_credentials_if_the_target\":\"Add credentials if the target needs username/password authentication. Leave blank if credentials are not required.\",\"txt.admin.views.targets.edit._url_target.Username\":\"Username\",\"txt.admin.views.targets.edit._url_target.Password\":\"Password\",\"txt.admin.views.targets.edit._jira_target.URL\":\"URL\",\"txt.admin.views.targets.edit._jira_target.The_URL_of_your_Jira\":\"The URL of your JIRA installation, including protocol and path.\",\"txt.admin.views.targets.edit._jira_target.Username\":\"Username\",\"txt.admin.views.targets.edit._jira_target.The_username_of_the_account\":\"The username of the account used to log on to your JIRA installation\",\"txt.admin.views.targets.edit._jira_target.Password\":\"Password\",\"txt.admin.views.targets.edit._jira_target.The_password_for_the_Jira\":\"The password for the JIRA account\",\"txt.admin.views.targets.edit._yammer_target.Group_ID\":\"Group ID\",\"txt.admin.views.targets.edit._yammer_target.Enter_a_group_ID_if\":\"Enter a group ID if you want to push messages to a specific group. Leave blank if you want to push public messages in your Yammer channel. You can find your group IDs in http://www.yammer.com/api/v1/groups.xml.\",\"txt.admin.views.targets.edit._oauth_target.Consumer_key\":\"Consumer key\",\"txt.admin.views.targets.edit._oauth_target.The_consumer_key_provided_when\":\"The consumer key provided when creating the application\",\"txt.admin.views.targets.edit._oauth_target.Secret\":\"Secret\",\"txt.admin.views.targets.edit._oauth_target.The_secret_key_provided_when\":\"The secret key provided when creating the application\",\"txt.admin.views.targets.edit._oauth_target.Authorization_Token\":\"Authorization Token\",\"txt.admin.views.targets.edit._get_satisfaction_target.URL\":\"URL\",\"txt.admin.views.targets.edit._get_satisfaction_target.The_URL_of_the_GetSatisfaction\":\"The URL of the GetSatisfaction API. There is no need to modify this.\",\"txt.admin.views.targets.edit._get_satisfaction_target.Company_Name\":\"Company Name\",\"txt.admin.views.targets.edit._get_satisfaction_target.This_is_your_company_name\":\"This is your company name in GetSatisfaction.\",\"txt.admin.views.targets.edit._get_satisfaction_target.Email\":\"Email\",\"txt.admin.views.targets.edit._get_satisfaction_target.The_email_of_the_account\":\"The email of the account used to log in to GetSatisfaction\",\"txt.admin.views.targets.edit._get_satisfaction_target.Password\":\"Password\",\"txt.admin.views.targets.edit._get_satisfaction_target.The_password_for_the_GetSatisfaction\":\"The password for the GetSatisfaction account\",\"txt.admin.views.targets.edit._email_target.Email_Address\":\"Email Address\",\"txt.admin.views.targets.edit._email_target.The_destination_email_address\":\"The destination email address\",\"txt.admin.views.targets.edit._email_target.Subject\":\"Subject\",\"txt.admin.views.targets.edit._email_target.The_subject_of_the_email\":\"The subject of the email\",\"txt.admin.views.targets.edit._email_target.You_can_use_plain_text\":\"You can use plain text or placeholders in the subject:\",\"txt.admin.views.targets.edit._email_target.Please_have_a_look_at\":\"Please look at this.\",\"txt.admin.views.targets.edit._email_target.This_is_ticket_ticket_id\":\"This is ticket {{ticket.id}} from {{ticket.account}}\",\"txt.admin.views.targets.edit._basecamp_target.URL\":\"URL\",\"txt.admin.views.targets.edit._basecamp_target.The_URL_of_your_Basecamp\":\"The URL of your Basecamp account, including protocol and path.\",\"txt.admin.views.targets.edit._basecamp_target.E_g_http_acme_projectpath\":\"For example, http://acme.projectpath.com or https://corp.basecamphq.com.\",\"txt.admin.views.targets.edit._basecamp_target.Username\":\"Username\",\"txt.admin.views.targets.edit._basecamp_target.The_37Signals_username_of_the\":\"The 37Signals username of the account you use to log in to Basecamp. \",\"txt.admin.views.targets.edit._basecamp_target.read_more\":\"read more >>\",\"txt.admin.views.targets.edit._basecamp_target.Password\":\"Password\",\"txt.admin.views.targets.edit._basecamp_target.The_37Signals_password_for_the\":\"The 37Signals password for the Basecamp account.\",\"txt.admin.views.targets.edit._basecamp_target.API_token\":\"API token\",\"txt.admin.views.targets.edit._basecamp_target.Get_the_API_token_from\":\"Get the API token from My info > Show your tokens > Token for feed readers or the Basecamp API in your Basecamp account.\",\"txt.admin.views.targets.edit._basecamp_target.Project_ID\":\"Project ID\",\"txt.admin.views.targets.edit._basecamp_target.The_ID_of_the_project\":\"The ID of the project in Basecamp where updates should be pushed.\",\"txt.admin.views.targets.edit._basecamp_target.You_can_find_the_project\":\"You can find the project ID in your browser address bar when you are inside a project in Basecamp.\",\"txt.admin.views.targets.edit._basecamp_target.E_g_https_corp_basecamphq\":\"For example, https://corp.basecamphq.com/projects/2612430/todo_lists/25611692.\",\"txt.admin.views.targets.edit._basecamp_target.Resource\":\"Resource\",\"txt.admin.views.targets.edit._basecamp_target.Message\":\"Message\",\"txt.admin.views.targets.edit._basecamp_target.Select_if_you_want_to\":\"Select this to create ToDo lists or add items to existing lists.\",\"txt.admin.views.targets.edit._basecamp_target.Message_ID\":\"Message ID\",\"txt.admin.views.targets.edit._basecamp_target.Enter_a_message_ID_if\":\"Enter a message ID to push updates as comments for a specific message. Leave blank to create a new message.\",\"txt.admin.views.targets.edit._basecamp_target.You_can_find_the_message\":\"You can find the message ID in your browser address bar when you are watching a message in Basecamp.\",\"txt.admin.views.targets.edit._basecamp_target.You_can_also_use_a\":\"You can also use a placeholder as ToDo list ID. For example:\",\"txt.admin.views.targets.edit._basecamp_target.ToDo\":\"ToDo\",\"txt.admin.views.targets.edit._basecamp_target.ToDo_List_ID\":\"ToDo List ID\",\"txt.admin.views.targets.edit._basecamp_target.Enter_a_ToDo_list_ID\":\"Enter a ToDo list ID to push updates as ToDo items for a specific list. Leave blank to create a new list in the project.\",\"txt.admin.views.targets.edit._basecamp_target.You_can_find_the_todo\":\"You can find the todo list ID in your browser address bar when you are watching a ToDo list in Basecamp.\",\"txt.admin.views.targets.edit._pivotal_target.Token\":\"Token\",\"txt.admin.views.targets.edit._pivotal_target.your_Pivotal_profile_complete\":\"Get the API token from {{your_pivotal_profile_link}}\",\"txt.admin.views.targets.edit._pivotal_target.your_Pivotal_profile_complete_link\":\"your Pivotal profile\",\"txt.admin.views.targets.edit._pivotal_target.Project_ID\":\"Project ID\",\"txt.admin.views.targets.edit._pivotal_target.The_ID_of_the_project\":\"The ID of the project this target creates stories in\",\"txt.admin.views.targets.edit._pivotal_target.Find_the_project_ID_in\":\"Find the project ID in your browser address bar when you are inside a project in Pivotal Tracker.\",\"txt.admin.views.targets.edit._pivotal_target.For_example_http_www_pivotaltracker\":\"For example, http://www.pivotaltracker.com/projects/1234.\",\"txt.admin.views.targets.edit._pivotal_target.Story_title\":\"Story title\",\"txt.admin.views.targets.edit._pivotal_target.The_title_of_the_story\":\"The title of the story\",\"txt.admin.views.targets.edit._pivotal_target.You_can_use_placeholders_or\":\"You can use placeholders or plain text. For example:\",\"txt.admin.views.targets.edit._pivotal_target.Imported_from_Zendesk_ticket\":\"Imported from Zendesk ticket\",\"txt.admin.views.targets.edit._pivotal_target.Imported_from_Zendesk_Ticket_ticket\":\"Imported from Zendesk ticket: #{{ticket_id}}\",\"txt.admin.views.targets.edit._pivotal_target.ticket_title_from_ticket_id\":\"{{ticket_title}} from #{{ticket_id}}\",\"txt.admin.views.targets.edit._pivotal_target.Story_type\":\"Story type\",\"txt.admin.views.targets.edit._pivotal_target.Set_the_initial_type_of\":\"Set the initial type of the stories created by this target. You can learn more about the different story types here.\",\"txt.admin.views.targets.edit._pivotal_target.Story_labels\":\"Story labels\",\"txt.admin.views.targets.edit._pivotal_target.Add_labels_to_the_story\":\"Add labels to the story. Leave blank if you do not need this.\",\"txt.admin.views.targets.edit._pivotal_target.You_can_use_put_one\":\"You can use put one or more comma-separated labels:\",\"txt.admin.views.targets.edit._pivotal_target.tribbles\":\"tribbles\",\"txt.admin.views.targets.edit._pivotal_target.tribbles_phaser\":\"tribbles, phaser\",\"txt.admin.views.targets.edit._pivotal_target.Requester\":\"Requester\",\"txt.admin.views.targets.edit._pivotal_target.Optional_Set_the_requester_of\":\"Optional. Set the requester of the newly created story. Can either be a placeholder or plain text that maps to a Pivotal Tracker user. Note that the name must match exactly, otherwise the field will be blank in the new tracker story.\",\"txt.admin.views.targets.edit._pivotal_target.ticket_requester_name\":\"{{ticket.requester.name}}\",\"txt.admin.views.targets.edit._pivotal_target.Joe_Schmoe\":\"Joe Schmoe\",\"txt.admin.views.targets.edit._pivotal_target.Owner\":\"Owner\",\"txt.admin.views.targets.edit._pivotal_target.Optional_Set_the_owner_of\":\"Optional. Set the owner of the newly created story. Can either be a placeholder or plain text that maps to a Pivotal Tracker user. Note that the name must match exactly, otherwise the field will be blank in the new tracker story.\",\"txt.admin.views.targets.edit._pivotal_target.ticket_assignee_name\":\"{{ticket.assignee.name}}\",\"txt.admin.views.targets.edit._pivotal_target.John_Doe\":\"John Doe\",\"txt.admin.views.targets.edit._twilio_target.SID\":\"SID\",\"txt.admin.views.targets.edit._twilio_target.Your_Twilio_Account_SID\":\"Your Twilio Account SID\",\"txt.admin.views.targets.edit._twilio_target.Get_this_from_the_Dashboard\":\"Get this from the Dashboard page of your Twilio account.\",\"txt.admin.views.targets.edit._twilio_target.Token\":\"Token\",\"txt.admin.views.targets.edit._twilio_target.Your_Twilio_Account_Token\":\"Your Twilio Account Token\",\"txt.admin.views.targets.edit._twilio_target.From\":\"From\",\"txt.admin.views.targets.edit._twilio_target.The_number_your_SMS_messages\":\"The number your SMS messages will be sent from\",\"txt.admin.views.targets.edit._twilio_target.This_must_be_a_valid\":\"This must be a valid Twilio Incoming Number.\",\"txt.admin.views.targets.edit._twilio_target.To\":\"To\",\"txt.admin.views.targets.edit._twilio_target.The_target_phone_number\":\"The target phone number\",\"txt.admin.views.targets.edit._twilio_target.This_is_the_number_that\":\"This is the number that will receive SMS messages when a trigger is activated.\",\"txt.admin.views.targets.edit._twilio_target.If_your_From_number\":\"Note: If your \\\"From\\\" number is a Twilio sandbox number, your \\\"To\\\" number must be a verified number with Twilio.\",\"txt.admin.views.targets.edit._flowdock_target.Api_token\":\"API token\",\"txt.admin.views.targets.edit._flowdock_target.The_API_Token_of_your\":\"The API Token of your Flowdock account. To obtain the API Token, select Settings > Team Inbox inside a flow. Required.\",\"txt.admin.views.targets.edit._flowdock_target.Integrating_Zendesk_guide\":\"For more information, see Flowdock's {{integrating_zendesk_guide_link}}.\",\"txt.admin.views.targets.edit._flowdock_target.Integrating_Zendesk_guide_link\":\"Integrating Zendesk guide\",\"txt.admin.views.targets._system_target_notice.feature\":\"A feature relies on this target to work correctly. Edit the behavior of this target by changing the {{features_link}}.\",\"txt.admin.views.targets._system_target_notice.feature_link\":\"feature's settings\",\"txt.admin.views.targets._system_target_notice.configuration_of_this_feature\":\"A feature controls this target and may change its active state or configuration. You can edit the {{configuration_of_this_feature_link}}.\",\"txt.admin.views.targets._system_target_notice.configuration_of_this_feature_link\":\"configuration of this feature\",\"txt.admin.views.targets._system_target_notice.system_target\":\"System target!\",\"txt.admin.views.targets.authorize.auth_salesforce_target.Connect_to_your_Salesforce_organization\":\"Connect to your Salesforce organization to use this target.\",\"txt.admin.views.targets.authorize.auth_salesforce_target.You_must_have_the_Zendesk\":\"You must have the Zendesk for Salesforce application installed in your Salesforce organization to connect to Salesforce and use this target.\",\"txt.admin.views.targets.authorize.auth_salesforce_target.connect_to_salesforce\":\"Connect to Salesforce\",\"txt.admin.views.targets.authorize.auth_twitter_target.You_need_to_authorize_your\":\"You need to authorize your Twitter account to use this target.\",\"txt.admin.views.targets.authorize.auth_twitter_target.Zendesk_needs_access_to_your\":\"Zendesk needs access to your Twitter account to post updates to it. To do this, you need to go through a process known as OAuth, which gives Zendesk permission to access your Twitter account and post updates on your behalf.\",\"txt.admin.views.targets.authorize.auth_twitter_target.This_Target_will_not_operate\":\"This target will not operate without OAuth.\",\"txt.admin.views.targets.authorize.auth_twitter_target.Find_out_more_about_oAuth\":\"Learn more about oAuth ...\",\"txt.admin.views.targets.authorize.auth_twitter_target.What_is_OAuth\":\"What is OAuth?\",\"txt.admin.views.targets.authorize.auth_twitter_target.you_can_read_more_about_oauth\":\"You can learn more about OAuth on their website:\",\"txt.admin.views.targets.authorize.auth_twitter_target.OAuth_lets_us_post_to\":\"OAuth enables Zendesk to post to your Twitter account without asking for your username and password.\",\"txt.admin.views.targets.authorize.auth_twitter_target.How_does_it_work\":\"How does it work?\",\"txt.admin.views.targets.authorize.auth_twitter_target.We_ask_Twitter_if_we\":\"We ask Twitter if we can post messages on your behalf.\",\"txt.admin.views.targets.authorize.auth_twitter_target.You_land_on_a_page\":\"You land on a page within the twitter.com domain.\",\"txt.admin.views.targets.authorize.auth_twitter_target.Twitter_asks_you_if_you\":\"Twitter asks you if you trust Zendesk. You click Authorize or Deny.\",\"txt.admin.views.targets.authorize.auth_twitter_target.You_never_give_us_your\":\"You never give us your username or password!\",\"txt.admin.views.targets.authorize.auth_twitter_target.Why_should_I_use_OAuth\":\"Why should I use OAuth?\",\"txt.admin.views.targets.authorize.auth_twitter_target.you_can_change_your_twitter_password\":\"You can change your Twitter password and your Twitter target will continue to function.\",\"txt.admin.views.targets.authorize.auth_twitter_target.You_never_give_your_Twitter\":\"You never give your Twitter password to anyone other than Twitter.\",\"txt.admin.views.targets.authorize.auth_twitter_target.Delete_this_Target\":\"Delete this target\",\"txt.admin.views.targets.authorize.auth_twitter_target.are_you_sure\":\"Are you sure?\",\"txt.admin.views.targets.authorize.auth_twitter_target.authorize_zendesk_now\":\"Authorize Zendesk now\",\"txt.admin.views.categories._category.No_forums_found\":\"No forums found\",\"txt.admin.views.categories._category.add_a_new_forum\":\"add a new forum »\",\"txt.admin.views.categories._category.Done\":\"Done\",\"txt.admin.views.categories._category_admin_header.No_category\":\"No category\",\"txt.admin.views.categories._category_admin_header.what_s_a_category\":\"(what's a category?)\",\"txt.admin.views.categories._category_admin_header.actions\":\"actions\",\"txt.admin.views.categories._category_admin_header.Edit_category\":\"Edit category\",\"txt.admin.views.categories._category_admin_header.Add_a_forum_to_this\":\"Add a forum to this category\",\"txt.admin.views.categories._category_admin_header.Reorder_forums_in_this_category\":\"Reorder forums in this category\",\"txt.admin.views.categories._category_admin_header.Add_forum\":\"Add forum\",\"txt.admin.views.categories._category_admin_header.Reorder_forums\":\"Reorder forums\",\"txt.admin.views.categories._category_admin_header.A_category_allows_you_to\":\"A category allows you to group forums together.\",\"txt.admin.views.categories._category_admin_header.For_example_you_may_want\":\"For example, you can create a Question and Answers category or a Knowledge Base category. You can group your forums into the categories you create.\",\"txt.admin.views.categories._category_admin_header.Categories_are_not_included_in\":\"Categories are not included in your pricing plan.\",\"txt.admin.views.categories.form.setting_up_a_category\":\"Setting up a Category\",\"txt.admin.views.categories.form.Categories_allow_you_to_place\":\"Categories allow you to group forums based on common interest. \",\"txt.admin.views.categories.form.You_may_have_a_FAQ\":\"You might have an FAQ category with forums such as Billing or Getting Started, for example.\",\"txt.admin.views.categories.form.Categories_are_only_available_with\":\"Categories are only available with the {{large_or_medium_plan_link}}.\",\"txt.admin.views.categories.form.Categories_are_only_available_with_link\":\"{{large_plan_name}} or {{medium_plan_name}} plan\",\"txt.admin.views.categories.form.categorize_forums_will_be_reset\":\"Categorized forums for {{small_plan_name}} accounts will be reset as uncategorized after the trial period.\",\"txt.admin.views.categories.form.Category_name\":\"Category name\",\"txt.admin.views.categories.form.Description\":\"Description\",\"txt.admin.views.categories.form.A_brief_description_of_this\":\"A brief description of this category. Basic HTML allowed.\",\"txt.admin.views.categories.form.Delete\":\"Delete\",\"txt.admin.views.categories.form.you_are_about_to_delete_this_category\":\"You are about to delete this category. All forums in the category will be uncategorized.\",\"txt.admin.views.categories.form.Update_category\":\"Update category\",\"txt.admin.views.categories.form.updating_category\":\"Updating category...\",\"txt.admin.views.categories.form.or_label\":\"or\",\"txt.admin.views.categories.form.Add_category\":\"Add category\",\"txt.admin.views.entries.forums2_show.stats\":\"Stats\",\"txt.admin.views.entries._sidebar_moderator.you_are_a_moderator\":\"You are a moderator\",\"txt.admin.views.entries._sidebar_moderator.Visible_to_agents_only\":\"Visible to agents only.\",\"txt.admin.views.entries._sidebar_moderator.forum_with_subscribers\":\"{{name_of_forum}} with {{link_to_amount_of_subscribers}}.\",\"txt.admin.views.entries._sidebar_moderator.forum_with_subscribers_link.one\":\"{{count}} subscriber\",\"txt.admin.views.entries._sidebar_moderator.forum_with_subscribers_link.other\":\"{{count}} subscribers\",\"txt.admin.views.entries._sidebar_moderator.discussed_in_ticket.one\":\"Discussed in ticket {{numer_of_the_ticket}}\",\"txt.admin.views.entries._sidebar_moderator.discussed_in_ticket.other\":\"Discussed in ticket {{numer_of_the_ticket}}\",\"txt.admin.views.entries._sidebar_moderator.Highlight\":\"Highlight in forum?\",\"txt.admin.views.entries._sidebar_moderator.pin_to_home\":\"Pin to home?\",\"txt.admin.views.entries._sidebar_moderator.closed_for_comments\":\"Closed for comments?\",\"txt.admin.views.entries._sidebar_moderator.Delete\":\"Delete\",\"txt.admin.views.entries._sidebar_moderator.you_are_about_to_delete\":\"You are about to delete {{name_of_forum}} and all associated comments. Are you sure?\",\"txt.admin.views.entries._sidebar_moderator.escalate_ticket\":\"Escalate to ticket »\",\"txt.admin.views.entries._sidebar_moderator.tooltip_links_this_topic_to_a_new_ticket\":\"Links this topic to a new ticket, allowing you and other agents to discuss internally and pass back your comments to the topic.\",\"txt.admin.views.entries._top_entries_by_stat.Top_25_label\":\"Top 25 by number of {{name_of_forum}}\",\"txt.admin.views.entries._top_entries_by_stat.All_label\":\"All by number of {{name_of_forum}}\",\"txt.admin.views.entries._top_entries_by_stat.last_30_days\":\"(last 30 days)\",\"txt.admin.views.entries.voters.amount_of_voters.one\":\"1 voter\",\"txt.admin.views.entries.voters.amount_of_voters.other\":\"{{count}} voters\",\"txt.admin.views.entries._sidebar.Only_users_in_organization\":\"Only users in organization {{organization_name}} can view topics in this forum.\",\"txt.admin.views.entries._sidebar.only_agents_can_view_topics_in_this_forum\":\"Only agents can view topics in this forum.\",\"txt.admin.views.entries._sidebar.only_moderators_can_add_topics\":\"Only moderators can add topics here.\",\"txt.admin.views.entries._sidebar.only_unrestricted_agents_and_moderators\":\"Only unrestricted agents and moderators can add topics here.\",\"txt.admin.views.entries._sidebar.restricted_to_users_with_tags\":\"Restricted to users with tags {{tags}}\",\"txt.admin.views.entries.edit.forum_is_going_to_be_removed_in_a_few_minutes\":\"Forum '{{forum_name}}' is marked for deletion and will be removed within a few minutes.\",\"txt.admin.views.layouts.settings_tab.buy_now\":\"Buy now\",\"txt.admin.views.layouts.tabs._getting_started_tab.Start\":\"Start\",\"txt.admin.views.layouts.tabs._settings_tab.Setup_billing_look_and_feel\":\"Set up billing, look and feel, language, and time\",\"txt.admin.views.layouts.tabs._settings_tab.setup_look_and_feel\":\"Set up look and feel, language, and time\",\"txt.admin.views.layouts.tabs._settings_tab.Configure_agent_abilities_and_signatures\":\"Configure agent abilities and signatures\",\"txt.admin.views.layouts.tabs._settings_tab.Subscription\":\"Subscription\",\"txt.admin.views.layouts.tabs._settings_tab.Configure_plan_type_and_size\":\"Configure plan type and size\",\"txt.admin.views.layouts.tabs._settings_tab.setur_security_encryption_and_access\":\"Set up security, encryption, and access\",\"txt.admin.views.layouts.tabs._settings_tab.control_the_ways_in_which_you_communicate\":\"Control the ways you communicate with your end-users\",\"txt.admin.views.layouts.tabs._settings_tab.settings_for_displaying_tickets\":\"Settings for displaying tickets, using tags, and attachments\",\"txt.admin.views.layouts.tabs._settings_tab.control_how_end_users_can_access_your_help_desk\":\"Control how end-users access your Zendesk\",\"txt.admin.views.layouts.tabs._settings_tab.configure_widgets_targets_and_integrations\":\"Configure widgets, targets, and integrations\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_subject\":\"Ticket subject.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_description\":\"Ticket description.\",\"txt.admin.views.liquid_help._ticket_placeholders.Full_URL_path_to_ticket\":\"Full URL path to ticket (excluding http://).\",\"txt.admin.views.liquid_help._ticket_placeholders.Unique_ticket_ID\":\"Unique ticket ID.\",\"txt.admin.views.liquid_help._ticket_placeholders.External_ticket_ID_Typically_populated\":\"External ticket ID. Typically populated through the API.\",\"txt.admin.views.liquid_help._ticket_placeholders.The_source_channel_of_the\":\"The source channel of the ticket. For example, Mail or Twitter.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_status\":\"Ticket status.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_priority\":\"Ticket priority.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_type\":\"Ticket type.\",\"txt.admin.views.liquid_help._ticket_placeholders.Score\":\"Score.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_group\":\"Ticket group.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_due_date_relevant_for\":\"Ticket due date (relevant for tickets of type Task).\",\"txt.admin.views.liquid_help._ticket_placeholders.Latest_comment\":\"Latest comment.\",\"txt.admin.views.liquid_help._ticket_placeholders.Latest_public_comment\":\"Latest public comment.\",\"txt.admin.views.liquid_help._ticket_placeholders.All_comments_latest_first\":\"All comments, latest first.\",\"txt.admin.views.liquid_help._ticket_placeholders.All_public_comments_latest_first\":\"All public comments, latest first.\",\"txt.admin.views.liquid_help._ticket_placeholders.Help_desk_name\":\"Your Zendesk account name.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_assignee_full_name_if\":\"Ticket assignee full name (if any).\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_assignee_first_name_if\":\"Ticket assignee first name (if any).\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_assignee_last_name_if\":\"Ticket assignee last name (if any).\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_full_name\":\"Ticket requester full name.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_first_name\":\"Ticket requester first name.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_last_name\":\"Ticket requester last name.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_email\":\"Ticket requester email.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_language\":\"Ticket requester language.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_s_phone_number\":\"Ticket requesters phone number.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_external_ID\":\"Ticket requester external ID.\",\"txt.admin.views.liquid_help._ticket_placeholders.Name_of_the_ticket_requester\":\"Name of the ticket requester's organization.\",\"txt.admin.views.liquid_help._ticket_placeholders.External_ID_of_the_ticket\":\"External ID of the ticket requester's organization.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_CCs\":\"Ticket CCs.\",\"txt.admin.views.liquid_help._ticket_placeholders.All_tags_registered_on_the\":\"All tags registered on the ticket.\",\"txt.admin.views.liquid_help._ticket_placeholders.Renders_true_if_update_is\":\"Renders true if update is within business hours\",\"txt.admin.views.liquid_help._ticket_placeholders.The_value_of_a_ticket\":\"The value of a ticket custom field. For example, {{ticket.ticket_field_123}}.\",\"txt.admin.views.liquid_help._ticket_placeholders.For_drop_down_custom_fields\":\"For drop-down custom fields this yields the title of the drop-down value selected (as opposed to the tag, which is what the previous placeholder yields). For example, {{ticket.ticket_field_option_title_123}}.\",\"txt.admin.views.liquid_help._ticket_placeholders.Zendesk_Voice_inbound_phone_number\":\"Zendesk Voice inbound phone number. For example, {{account.incoming_phone_number_123}}.\",\"txt.admin.views.i18n.translations.show.language\":\"{{language_name}} language\",\"txt.admin.views.i18n.translations.show.Creator\":\"Creator\",\"txt.admin.views.i18n.translations.show.Last_date_translation_was_updated\":\"Last date translation was updated\",\"txt.admin.views.i18n.translations.show.Number_of_accounts_using_this\":\"Number of accounts using this translation\",\"txt.admin.views.i18n.translations.show.Is_it_complete\":\"Is it complete?\",\"txt.admin.views.i18n.translations.show.Yes\":\"Yes\",\"txt.admin.views.i18n.translations.show.No\":\"No\",\"txt.admin.views.i18n.translations.show.send_a_message_to_creator\":\"Send a message to {{creator_name}}\",\"txt.admin.views.i18n.translations.show.Preview_Translation\":\"Preview Translation\",\"txt.admin.views.i18n.translations.show.Send_Message\":\"Send Message\",\"txt.admin.views.posts._post.ajax_loader_small_title\":\"Click to toggle this comment as an answer/not an answer\",\"txt.admin.views.accounts.credit_card.new.update_credit_card_information\":\"Please update your credit card information.\",\"txt.admin.views.accounts.credit_card.new.enter_credit_card_information\":\"Please enter your credit card information.\",\"txt.admin.views.accounts.subscription._subscription_summary.billed_Monthly\":\"Billed Monthly\",\"txt.admin.views.accounts.subscription._subscription_summary.billed_Quarterly\":\"Billed Quarterly\",\"txt.admin.views.accounts.subscription._subscription_summary.billed_Biannually\":\"Billed Biannually\",\"txt.admin.views.accounts.subscription._subscription_summary.billed_Annually\":\"Billed Annually\",\"txt.admin.views.zuora.credit_card.errors._hosted_page_field_validation_error.header\":\"Invalid or incomplete form submitted.\",\"txt.admin.views.zuora.credit_card.errors._hosted_page_field_validation_error.footer\":\"Please try again.\",\"txt.admin.views.zuora.credit_card.errors._general_system_error.header\":\"An error occurred.\",\"txt.admin.views.zuora.credit_card.errors._general_system_error.description\":\"

Our credit card processor currently experiencing technical\\ndifficulties. Your credit card has not been charged.\\nPlease try again later.

\\n\",\"txt.admin.views.zuora.credit_card.errors._subscription_processing_error.header\":\"An error occurred.\",\"txt.admin.views.zuora.credit_card.errors._subscription_processing_error.description\":\"

An error occurred while processing the changes to your subscription.\\nWe have been notified of the error.

\\n\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.header\":\"A gateway transaction error occurred.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.description\":\"{{detail}} Your credit card has not been charged.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.code_unknown\":\"Credit card unprocessable. Please make sure that you have entered your credit card information correctly.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.code_avs\":\"Address verification issue.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.code_cvv\":\"CVV verification issue.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_000\":\"(Code: 000) Approved.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_001\":\"(Code: 001) Call Issuer.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_002\":\"(Code: 002) Call Issuer.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_004\":\"(Code: 004) Card Denied.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_005\":\"(Code: 005) Unable to Honor Card.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_007\":\"(Code: 007) Card Denied, Fraud Suspected.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_012\":\"(Code: 012) Invalid Transaction.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_013\":\"(Code: 013) Invalid Transaction Amount.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_014\":\"(Code: 014) Invalid Card Number.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_019\":\"(Code: 019) Retry Transaction.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_041\":\"(Code: 041) Reported Lost.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_043\":\"(Code: 043) Reported Stolen.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_051\":\"(Code: 051) Insufficient Funds.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_054\":\"(Code: 054) Card Expired.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_057\":\"(Code: 057) Transaction Not Permitted.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_058\":\"(Code: 058) Transaction Not Permitted.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_059\":\"(Code: 059) Fraudulent Transaction Suspected.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_061\":\"(Code: 061) Activity Amount Limit Exceeded.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_062\":\"(Code: 062) Restricted Card.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_065\":\"(Code: 065) Activity Count Limit Exceeded.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_070\":\"(Code: 070) Call Issuer.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_115\":\"(Code: 115) Invalid Card Number.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.header\":\"An error occurred.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.footer\":\"Please try again.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.unknown\":\"

We are unable to process your request and have been notified of the error. Your credit card has not been charged.\\nPlease try again later.

\\n\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.card_holder_name_is_required\":\"Cardholder Name must not be blank.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.credit_card_type_is_required\":\"Card Type must not be blank.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.invalid_month\":\"Expiration Date must not be blank.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.expiration_date_must_be_a_future_date\":\"Expiration Date must be a future date.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.card_number_is_required\":\"Card Number must not be blank.\",\"txt.admin.views.cms.variants.new.To_add_a_new_variant\":\"To add a new variant, please select the language and create the content. In addition, you may change the variants status and make it default for that dynamic content. If you make this variant the default, then all other variants will become out of date.\",\"txt.admin.views.cms.variants.new.New_Variant\":\"New Variant\",\"txt.admin.views.cms.variants.new.Add_new_variant\":\"Add new variant\",\"txt.admin.views.cms.variants.edit.Edit_a_variant\":\"Edit a variant\",\"txt.admin.views.cms.variants.edit.Edit_your_content_for_your\":\"Edit your content for your dynamic content variants. You may include other dynamic content and placeholders in the content.\",\"txt.admin.views.cms.variants._form.Default_Language\":\"Default Language\",\"txt.admin.views.cms.variants._form.Language\":\"Language\",\"txt.admin.views.cms.variants._form.Status\":\"Status\",\"txt.admin.views.cms.variants._form.Default\":\"Default\",\"txt.admin.views.cms.variants._form.Active\":\"Active\",\"txt.admin.views.cms.variants._form.Inactive\":\"Inactive\",\"txt.admin.views.cms.variants._form.Make_this_the_default_variant\":\"Make this the default variant for this dynamic content\",\"txt.admin.views.cms.variants._form.Content\":\"Content\",\"txt.admin.views.cms.variants._form.The_text_of_the_dynamic\":\"The text of the dynamic content. You can also use placeholders in your text.\",\"txt.admin.views.cms.variants._form.Cancel\":\"Cancel\",\"txt.admin.views.cms.variants._form.Create\":\"Create\",\"txt.admin.views.cms.variants._form.Update\":\"Update\",\"txt.admin.views.cms.variants._form.Select_prompt\":\"Select...\",\"txt.admin.views.cms.variants._form.The_default_language_of\":\"The default language of this dynamic content item.\",\"txt.admin.views.cms.variants._form.The_language_of_the_dynamic_variant\":\"The language of the dynamic content variant.\",\"txt.admin.views.cms.search.index.The_search_only_returns_language\":\"The search only returns language variants as results. For any of the variant to appear, the query text should be present in the variant content. \",\"txt.admin.views.cms.search.index.variant_search\":\"Variant Search\",\"txt.admin.views.cms.search.index.dynamic_content_search\":\"Dynamic Content Search\",\"txt.admin.views.cms.search.index.import_export\":\"Import & Export\",\"txt.admin.views.cms.search.index.are_not_searchable\":\"Also, dynamic content titles are not searchable. You may browse titles from the dynamic content \",\"txt.admin.views.cms.search.index.Need_a_third_party_provider\":\"Need a third-party provider or application to edit your dynamic content? \",\"txt.admin.views.cms.search.index.Export_content\":\"Export content\",\"txt.admin.views.cms.search.index.Import_content\":\"Import content\",\"txt.admin.views.cms.search.index.Go_back\":\"¬ back\",\"txt.admin.views.cms.search._result.Active\":\"Active\",\"txt.admin.views.cms.search._result.Not_Active\":\"Not Active\",\"txt.admin.views.cms.search._result.Variants\":\"Variants ({{v_count}})\",\"txt.admin.views.cms.search._result.out_of_date\":\"(Out of date)\",\"txt.admin.views.cms.search._result.updated\":\"Updated {{time_ago_calc}} ago\",\"txt.admin.views.cms.texts.index.title_field\":\"Title\",\"txt.admin.views.cms.texts.index.default_field\":\"Default\",\"txt.admin.views.cms.texts.index.last_update_field\":\"Last Updated At\",\"txt.admin.views.cms.texts.index.status_field\":\"Status\",\"txt.admin.views.cms.texts.index.Dynamic_content_enables_you_to\":\"Dynamic content enables you to create standard, multi-language responses which can be re-used in macros, triggers, automations, and selected settings fields. For each dynamic content item, you may create a language variant for each language available in your helpdesk. \",\"txt.admin.views.cms.texts.index.To_craft_the_desired_message\":\"To craft the desired message, you may embed placeholders, such as {{ticket.requester.name}}, and other dynamic content within a language variant. \",\"txt.admin.views.cms.texts.index.Need_a_third_party_provider\":\"Need a third-party provider or application to edit your dynamic content? \",\"txt.admin.views.cms.texts.index.Export_content\":\"Export content\",\"txt.admin.views.cms.texts.index.Import_content\":\"Import content\",\"txt.admin.views.cms.texts.index.add_item\":\"add item\",\"txt.admin.views.cms.texts.index.Dynamic_content\":\"Dynamic content\",\"txt.admin.views.cms.texts.index.Add_one_now\":\"Add one now\",\"txt.admin.views.cms.texts.index.Current\":\"Current \",\"txt.admin.views.cms.texts.index.delete\":\"delete\",\"txt.admin.views.cms.texts.index.user_guide\":\"user guide\",\"txt.admin.views.cms.texts.index.Import_and_Export\":\"Import & Export\",\"txt.admin.views.cms.texts.index.No_dynamic_content_resources\":\"No dynamic content resources have been configured.\",\"txt.admin.views.cms.texts.index.For_more_information_please\":\"For more information, please see our \",\"txt.admin.views.cms.texts.index.Are_you_sure\":\"Are you sure?\",\"txt.admin.views.cms.texts.index.Out_of_date\":\"Out of date\",\"txt.admin.views.cms.texts.index.Out_of_date_item\":\"Out of Date Item\",\"txt.admin.views.cms.texts.index.time_ago_label\":\"{{time_ago_calc}} ago\",\"txt.admin.views.cms.texts.references.macros\":\"Macros\",\"txt.admin.views.cms.texts.references.automations\":\"Automations\",\"txt.admin.views.cms.texts.references.triggers\":\"Triggers\",\"txt.admin.views.cms.texts.show.This_an_overview_of_a\":\"This an overview of a dynamic content item. The variants status can be inactive, active (out of date), or active. Inactive variants will never be displayed to a user. Variant which are active (out of date) will be shown to user but have been saved before the default variants. The active variant are current with the default variant and will be displayed to the user. \",\"txt.admin.views.cms.texts.show.Note_that_the_default_variant\":\"Note that the default variant is always active\",\"txt.admin.views.cms.texts.show.edit\":\"edit\",\"txt.admin.views.cms.texts.show.Variants\":\"Variants\",\"txt.admin.views.cms.texts.show.Placeholder\":\"Placeholder\",\"txt.admin.views.cms.texts.show.add_variant\":\"add variant\",\"txt.admin.views.cms.texts.show.delete\":\"delete\",\"txt.admin.views.cms.texts.show.References\":\"References\",\"txt.admin.views.cms.texts.show.Dynamic_content\":\"Dynamic content\",\"txt.admin.views.cms.texts.show.Language\":\"Language\",\"txt.admin.views.cms.texts.show.Content\":\"Content\",\"txt.admin.views.cms.texts.show.Status\":\"Status\",\"txt.admin.views.cms.texts.show.Active\":\"Active\",\"txt.admin.views.cms.texts.show.Inactive\":\"Inactive\",\"txt.admin.views.cms.texts.show.Dynamic_content_overview\":\"Dynamic content overview\",\"txt.admin.views.cms.texts.show.Are_you_sure_you_want\":\"Are you sure you want to delete this text variant?\",\"txt.admin.views.cms.texts.show.Create_one_now\":\"Create one now.\",\"txt.admin.views.cms.texts.show.Default\":\"Default\",\"txt.admin.views.cms.texts.show.Out_of_date\":\"Out of date\",\"txt.admin.views.cms.texts.show.Out_of_date_variant\":\"Out of Date Variant\",\"txt.admin.views.cms.texts.show.Default_Variant\":\"Default Variant\",\"txt.admin.views.cms.texts.No_variations_of_this\":\"No variations of this text exist.\",\"txt.admin.views.cms.texts.new.Add_dynamic_content_item\":\"Add dynamic content item\",\"txt.admin.views.cms.texts.new.Please_select_the_default_language\":\"Please select the default language for this dynamic content item and create the content for that language variant. You will be able to change your default later.\",\"txt.admin.views.cms.texts.import.Bulk_update_of_dynamic_content\":\"Bulk update of dynamic content lets you update many dynamic content items and variants at once.\",\"txt.admin.views.cms.texts.import.You_have_to_provide_comma\":\"You have to provide comma separated values in a CSV file or pasted directly in the text area. Data should be in the UTF-8 character set.\",\"txt.admin.views.cms.texts.import.Read_more_about_the_CSV\":\"Read more about the CSV format and general requirements\",\"txt.admin.views.cms.texts.import.Dynamic_content\":\"Dynamic content\",\"txt.admin.views.cms.texts.import.Update_existing_dynamic_content\":\"Update existing dynamic content\",\"txt.admin.views.cms.texts.import.Dynamic_content_variants_that_exist\":\"Dynamic content variants that exist in the import data, but not in Zendesk, will always be created if that variants language is used on your Zendesk instance. \",\"txt.admin.views.cms.texts.import.Select_CSV_file\":\"Select CSV file\",\"txt.admin.views.cms.texts.import.Paste_in_CSV_data\":\"Paste in CSV data\",\"txt.admin.views.cms.texts.import.Cancel\":\"Cancel\",\"txt.admin.views.cms.texts.import.Import\":\"Import\",\"txt.admin.views.cms.texts.import.here\":\"here\",\"txt.admin.views.cms.texts.import.Update_dynamic_content\":\"Update dynamic content\",\"txt.admin.views.cms.texts.import.Read_about_CSV\":\"Read about CSV format requirements on the right.\",\"txt.admin.views.cms.texts.import.import_link_name\":\"/ Import\",\"txt.admin.views.cms.texts.import.Let_me_paste_in_data\":\"Let me paste in data instead.\",\"txt.admin.views.cms.texts.import.or\":\"or\",\"txt.admin.views.cms.texts.export.This_feature_lets_you_quickly\":\"This feature lets you quickly edit all your dynamic content in a third-party application. \",\"txt.admin.views.cms.texts.export.Dynamic_content\":\"Dynamic content\",\"txt.admin.views.cms.texts.export.Export_your_content\":\"Export your content\",\"txt.admin.views.cms.texts.export.export_link_name\":\" / Export\",\"txt.admin.views.cms.texts.export.Exporting_dynamic_content_lets_you\":\"Exporting dynamic content lets you edit your items and variants outside of your Zendesk application. The content will be exported as a .zip file containing one file per dynamic content variant. Each file uses a standard CSV format encoded in UTF-8, and can be edited through other applications by third-party translators. \",\"txt.admin.views.cms.texts.export.Download\":\"Download\",\"txt.admin.views.cms.texts.export.Read_more_about\":\"Read more about the CSV format and general requirements\",\"txt.admin.views.cms.texts.export.here\":\"here\",\"txt.admin.views.cms.texts.export.Export_dynamic_content\":\"Export dynamic content\",\"txt.admin.views.cms.texts.export.Cancel\":\"Cancel\",\"txt.admin.views.cms.texts.export.Export\":\"Export\",\"txt.admin.views.cms.texts.export.the_latest_CSV\":\"the latest CSV generated at\",\"txt.admin.views.cms.texts.export.the_latest_CSV_v2\":\"{{download_link}} the latest CSV generated at {{date}}\",\"txt.admin.views.cms.texts.export.the_latest_export_date\":\"%I:%M%p on %m/%d/%Y\",\"txt.admin.views.cms.texts.edit.Edit_title\":\"Edit title\",\"txt.admin.views.cms.texts.edit.This_is_the_place_to\":\"This is the place to edit your dynamic content title. Note that you may not have the same title or placeholder twice in your set of dynamic content items.\",\"txt.admin.views.cms.texts._form.Dynamic_content_item_title\":\"Dynamic content item title\",\"txt.admin.views.cms.texts._form.Cancel\":\"Cancel\",\"txt.admin.views.cms.texts._form.Update\":\"Update\",\"txt.admin.helpers.accounts_helper.Help_Desk_Software\":\"Support Software\",\"txt.admin.helpers.people.roles_helper.assigned_only\":\"Assigned to this agent only\",\"txt.admin.helpers.people.roles_helper.within-organization\":\"Requested by users in this agent's organization\",\"txt.admin.helpers.people.roles_helper.within_groups\":\"All within this agent's group(s)\",\"txt.admin.helpers.people.roles_helper.all\":\"All\",\"txt.admin.helpers.people.roles_helper.clone_label\":\"clone\",\"txt.admin.helpers.people.roles_helper.edit_label\":\"edit\",\"txt.admin.helpers.people.user_merge.user_has_twitter_email\":\"email address and twitter account\",\"txt.admin.helpers.people.user_merge.user_has_email\":\"email address\",\"txt.admin.helpers.people.user_merge.user_has_twitter\":\"twitter account\",\"txt.admin.helpers.people.users_helper.member_of_group\":\"Member of group\",\"txt.admin.helpers.people.users_helper.member_of_group_many\":\"Member of groups\",\"txt.admin.helpers.people.people_helper.create_users_manually_remote_authentication_enable\":\"We do not recommend creating users manually when you have remote authentication enabled.\",\"txt.admin.helpers.people.people_helper.user_label\":\"user\",\"txt.admin.helpers.people.people_helper.group_label\":\"group\",\"txt.admin.helpers.people.people_helper.organization_label\":\"organization\",\"txt.admin.helpers.people.people_helper.role_label\":\"role\",\"txt.admin.helpers.people.people_helper.add_label\":\"add\",\"txt.admin.helpers.people.people_helper.or_label\":\"or\",\"txt.admin.helpers.people.people_helper.people_label\":\"People\",\"txt.admin.helpers.people.people_helper.legacy_agents_label\":\"Legacy Agents\",\"txt.admin.helpers.people.people_helper.users_label\":\"Users\",\"txt.admin.helpers.people.people_helper.administrator_label\":\"Administrator\",\"txt.admin.helpers.people.people_helper.owner_label\":\" (Owner)\",\"txt.admin.helpers.people.people_helper.unassigned_label\":\" (unassigned)\",\"txt.admin.helpers.people.people_helper.roles_label\":\"roles\",\"txt.admin.helpers.people.people_helper.end_users_label\":\"end-users\",\"txt.admin.helpers.people.people_helper.agents_label\":\"agents\",\"txt.admin.helpers.people.people_helper.admins_label\":\"admins\",\"txt.admin.helpers.people.people_helper.groups_label\":\"groups\",\"txt.admin.helpers.people.people_helper.organizations_label\":\"organizations\",\"txt.admin.helpers.people.people_helper.tags_label\":\"tags\",\"txt.admin.helpers.people.people_helper.or_browse_label\":\"... or browse\",\"txt.admin.helpers.people.people_helper.or_browse_label_with_links\":\"... or browse {{links}}\",\"txt.admin.helpers.rules_analysis.amount_of_items\":\"{{type_of_item}} {{ammount_of_items}} \",\"txt.admin.helpers.rules_analysis.group_assignment_label\":\"Group assignment\",\"txt.admin.helpers.rules_analysis.agent_assignment_label\":\"Agent assignment\",\"txt.admin.helpers.rules_analysis.organization_label\":\"Organization\",\"txt.admin.helpers.rules_analysis.channel_label\":\"Channel\",\"txt.admin.helpers.rules_analysis.request_via_email\":\"Request received at email\",\"txt.admin.helpers.rules_analysis.tag_label\":\"Tag\",\"txt.admin.helpers.rules_analysis.macro_reference_label\":\"Macro reference\",\"txt.admin.helpers.rules_analysis.email_user_label\":\"Email user\",\"txt.admin.helpers.rules_analysis.email_group_label\":\"Email group\",\"txt.admin.helpers.rules_analysis.notify_target_label\":\"Notify target\",\"txt.admin.helpers.rules_analysis.add_tags_label\":\"Add tags\",\"txt.admin.helpers.rules_analysis.tags_label\":\"Tags\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_group_id\":\"Group assignment\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_assignee_id\":\"Agent assignment\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_organization_id\":\"Organization\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_via_id\":\"Channel\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_recipient\":\"Request received at email\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_tag\":\"Tag\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_macro_id\":\"Macro reference\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_notification_user\":\"Email user\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_notification_group\":\"Email group\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_notification_target\":\"Notify target\",\"txt.admin.helpers.rules_helper.current_user_label\":\"(current user)\",\"txt.admin.helpers.rules_helper.requester_label\":\"(requester)\",\"txt.admin.helpers.rules_helper.assignee_label\":\"(assignee)\",\"txt.admin.helpers.rules_helper.all_non_restricted_agents_label\":\"(all non-restricted agents)\",\"txt.admin.helpers.rules_helper.agent_label\":\"(agent)\",\"txt.admin.helpers.rules_helper.account_label\":\"({{account_name}})\",\"txt.admin.helpers.rules_helper.end_user_label\":\"(end-user)\",\"txt.admin.helpers.rules_helper.current_users_groups\":\"(current user\\\\'s groups)\",\"txt.admin.helpers.rules_helper.assigned_group_label\":\"(assigned group)\",\"txt.admin.helpers.rules_helper.update_selected_tickets\":\"Update selected tickets\",\"txt.admin.helpers.rules_helper.merge_into_another_ticket\":\"Merge into another ticket\",\"txt.admin.helpers.rules_helper.delete_selected_ticket\":\"Delete selected tickets\",\"txt.admin.helpers.rules_helper.week_number_label\":\"Week {{week_number}}\",\"txt.admin.helpers.rules_helper.week_number_label_year\":\"Week {{week_number}} {{year}}\",\"txt.admin.helpers.rules_helper.week_current_week\":\"Week {{week_number}} (current week)\",\"txt.admin.helpers.rules_helper.not_set_label\":\"Not set\",\"txt.admin.helpers.rules_helper.not_assigned_label\":\"Not assigned\",\"txt.admin.helpers.rules_helper.sorted_alphabetically\":\"Sorted alphabetically\",\"txt.admin.helpers.rules_helper.sorted_by_position\":\"Sorted by position\",\"txt.admin.helpers.rules_helper.sorted_by_creation_latest_first\":\"Sorted by creation date, latest first\",\"txt.admin.helpers.rules_helper.sorted_by_updated_latest_first\":\"Sorted by updated date, latest first\",\"txt.admin.helpers.rules_helper.sorted_by_usage_over_last_hour\":\"Sorted by usage over the last hour\",\"txt.admin.helpers.rules_helper.sorted_by_usage_over_last_24_hours\":\"Sorted by usage over the last 24 hours\",\"txt.admin.helpers.rules_helper.sorted_by_usage_over_last_7_days\":\"Sorted by usage over the last 7 days\",\"txt.admin.helpers.rules_helper.by_category_label\":\"By category\",\"txt.admin.helpers.rules_helper.by_group_label\":\"By group\",\"txt.admin.helpers.rules_helper.no_group_label\":\"(no group)\",\"txt.admin.helpers.rules_helper.all_shared_rule_type\":\"All shared {{rule_type}}\",\"txt.admin.helpers.rules_helper.shared_label\":\"Shared\",\"txt.admin.helpers.rules_helper.yours_label\":\"Personal\",\"txt.admin.helpers.rules_helper.shared_low_caps_label\":\"shared\",\"txt.admin.helpers.rules_helper.yours_low_caps_label\":\"personal\",\"txt.admin.helpers.rules_helper.add_tags_label\":\"Add tags\",\"txt.admin.helpers.rules_helper.tags_label\":\"Tags\",\"txt.admin.helpers.rules_helper.comment_text_label\":\"Comment text\",\"txt.admin.helpers.rules_helper.description_label\":\"Description\",\"txt.admin.helpers.rules_helper.all_shared_rule_type_views\":\"All shared views\",\"txt.admin.helpers.rules_helper.all_shared_rule_type_macros\":\"All shared macros\",\"txt.admin.helpers.rules_helper.all_shared_rule_type_automations\":\"All shared automations\",\"txt.admin.helpers.rules_helper.all_shared_rule_type_triggers\":\"All shared triggers\",\"txt.admin.helpers.tickets_helper.create_label\":\"Create\",\"txt.admin.helpers.tickets_helper.update_label\":\"Update\",\"txt.admin.helpers.tickets_helper.transaction_ticket\":\"{{transaction}} ticket (ctrl-s)\",\"txt.admin.helpers.tickets_helper.transcation_ticket_go_next\":\"{{transaction}} ticket and go to next (ctrl-shift-s)\",\"txt.admin.helpers.tickets_helper.transaction_ticket_post_forum\":\"{{transaction}} ticket and post to forum\",\"txt.admin.helpers.tickets_helper.merge_into_another_ticket\":\"Merge into another ticket\",\"txt.admin.helpers.tickets_helper.mark_as_spam_and_suspend\":\"Mark as spam and suspend requester\",\"txt.admin.helpers.tickets_helper.delete_ticket_label\":\"Delete ticket\",\"txt.admin.helpers.tickets_helper.delete_label\":\"Delete\",\"txt.admin.helpers.tickets_helper.delete_confirm\":\"You are about to delete this ticket. Deleted tickets do not appear in reports and cannot be recovered. Are you sure you want to continue?\",\"txt.admin.helpers.tickets_helper.post_forum_label\":\"Post to Forums\",\"txt.admin.helpers.tickets_helper.create_follow_up_label\":\"Create follow-up\",\"txt.admin.helpers.tickets_helper.or_label\":\"or\",\"txt.admin.helpers.tickets_helper.start_typing\":\"Start typing and we'll look up matching users.\",\"txt.admin.helpers.tickets_helper.post_as_comment\":\"Also post this as a comment in the linked topic.\",\"txt.admin.helpers.tickets_helper.add_new_user\":\"or add a new user\",\"txt.admin.helpers.tickets_helper.write_mode\":\"Write\",\"txt.admin.helpers.tickets_helper.preview_mode\":\"Preview\",\"txt.admin.helpers.tickets_helper.preview_mode_error\":\"There was a problem retrieving your preview. Please try again.\",\"txt.admin.helpers.tickets_helper.requester_and_cc_can_see_comment\":\"Requester and CCs can see this comment (public comment).\",\"txt.admin.helpers.tickets_helper.requester_can_see_comment\":\"Requester can see this comment (public comment).\",\"txt.admin.helpers.tickets_helper.comment_will_not_be_posted\":\"This comment will not be posted as a comment in the linked topic.\",\"txt.admin.helpers.tickets_helper.comment_not_seen_by_requester\":\"This comment will not be seen by the requester.\",\"txt.admin.helpers.tickets_helper.assigned_tickets_label\":\"Assigned Tickets\",\"txt.admin.helpers.tickets_helper.tickets_label\":\"Tickets\",\"txt.admin.helpers.tickets_helper.new_open_pending_label\":\"New, Open, or Pending\",\"txt.admin.helpers.tickets_helper.new_open_pending_on_hold_label\":\"New, Open, Pending, or On-hold\",\"txt.admin.helpers.tickets_helper.solved_closed_label\":\"Solved or Closed\",\"txt.admin.helpers.tickets_helper.archived_label\":\"Archived\",\"txt.admin.helpers.tickets_helper.assigned_to_you_label\":\"Assigned to you\",\"txt.admin.helpers.tickets_helper.status_label\":\"Status\",\"txt.admin.helpers.tickets_helper.new_label\":\"New\",\"txt.admin.helpers.tickets_helper.new_description\":\"We haven't started working on the ticket (New).\",\"txt.admin.helpers.tickets_helper.open_label\":\"Open\",\"txt.admin.helpers.tickets_helper.open_description\":\"We're working on the ticket (Open).\",\"txt.admin.helpers.tickets_helper.pending_label\":\"Pending\",\"txt.admin.helpers.tickets_helper.pending_description\":\"We're waiting for a reply from the customer (Pending).\",\"txt.admin.helpers.tickets_helper.solved_label\":\"Solved\",\"txt.admin.helpers.tickets_helper.solved_description\":\"We have determined the ticket is solved (Solved).\",\"txt.admin.helpers.tickets_helper.edit_label\":\"edit\",\"txt.admin.helpers.tickets_helper.share_label\":\"share\",\"txt.admin.helpers.user_helper.assume_identity_label\":\"Assume identity\",\"txt.admin.helpers.user_helper.merge_user_label\":\"Merge user\",\"txt.admin.helpers.user_helper.suspend_label\":\"Suspend\",\"txt.admin.helpers.user_helper.delete_user_label\":\"Delete user\",\"txt.admin.helpers.user_helper.delete_user_confirm_message\":\"Are you sure you want to delete this user?\",\"txt.admin.helpers.user_helper.confirm_message_if_agent\":\"Are you sure you want to delete this user? This will unassign all the tickets assigned to this agent.\",\"txt.admin.helpers.user_helper.click_to_view_users_profile\":\"Click here to view this user's profile.\",\"txt.admin.helpers.user_helper.user_deleted_label\":\"{{user_name}} (user deleted)\",\"txt.admin.helpers.user_helper.no_agents_label\":\"No agents\",\"txt.admin.helpers.user_helper.agent_pluralization.one\":\"agent\",\"txt.admin.helpers.user_helper.agent_pluralization.other\":\"agents\",\"txt.admin.helpers.user_helper.no_description_label\":\"No description\",\"txt.admin.helpers.user_helper.administrator_label\":\"Administrator\",\"txt.admin.helpers.user_helper.admin_description\":\"Administrators have permission to do everything in your Zendesk, except change billing information or payment plans (that can be done by the account owner only).\",\"txt.admin.helpers.user_helper.legacy_agent_name\":\"Legacy Agent\",\"txt.admin.helpers.user_helper.legacy_agent_description\":\"This is transitory role that includes all agents who have not been assigned to a role. These agents have the same permissions they had on the plan you upgraded from. You cannot assign agents to this transitory role. This role will disappear after you assign its members to other roles.\",\"txt.admin.helpers.user_helper.end_user_name\":\"End User\",\"txt.admin.helpers.user_helper.end_user_description\":\"Submits support tickets to your Zendesk.\",\"txt.admin.helpers.user_helper.agent_name\":\"Agent\",\"txt.admin.helpers.user_helper.agent_description\":\"Receives and resolves tickets from end-users.\",\"txt.admin.helpers.user_helper.administrators_label_plural\":\"Administrators\",\"txt.admin.helpers.organization.users_tabs\":\"Users ({{ammount_of_users}})\",\"txt.admin.helpers.organization.tickets_tabs\":\"Tickets ({{ammount_of_tickets}})\",\"txt.admin.helpers.organization.automatically_added_to_org\":\"Users from {{name_organization}} are automatically added to this organization.\",\"txt.admin.helpers.organization.automatically_added_to_group\":\"Tickets from this organization are automatically assigned to group {{group_name}}.\",\"txt.admin.helpers.organization.can_view_all_tickets\":\"Users in this organization can view all tickets from users in the same organization.\",\"txt.admin.helpers.organization.add_comments\":\"Users in this organization can add comments to all tickets from the organization.\",\"txt.admin.helpers.reports_helper.generate_label\":\"generate\",\"txt.admin.helpers.reports_helper.deleted_user\":\"deleted {{username}}\",\"txt.admin.helpers.reports_helper.unknown_user\":\"Unknown\",\"txt.admin.helpers.reports_helper.system_user\":\"Zendesk\",\"txt.admin.helpers.reports_helper.generate_metrics_label\":\"generate with metrics\",\"txt.admin.helpers.reports_helper.model_attribute_combinator\":\"%{model}: %{attribute}\",\"txt.admin.helpers.reports_helper.latest_label\":\"latest\",\"txt.admin.helpers.reports_helper.activity_today_label\":\"Activity today\",\"txt.admin.helpers.reports_helper.unsolved_tickets_priority_label\":\"Unsolved tickets by priority\",\"txt.admin.helpers.reports_helper.unsolved_by_group_label\":\"Unsolved tickets by group\",\"txt.admin.helpers.reports_helper.development_label\":\"Development\",\"txt.admin.helpers.reports_helper.solved_tickets_priority_label\":\"Solved tickets by priority\",\"txt.admin.helpers.reports_helper.benchmark_label\":\"Benchmark\",\"txt.admin.helpers.reports_helper.ticket_handling_label\":\"Ticket handling\",\"txt.admin.helpers.reports_helper.sla_compliance_label\":\"SLA Compliance\",\"txt.admin.helpers.reports_helper.sla_service_target_label\":\"SLA service target\",\"txt.admin.helpers.reports_helper.no_sla_label\":\"You have no service targets.\",\"txt.admin.helpers.reports_helper.add_service_target_label\":\"Add a service target\",\"txt.admin.helpers.reports_helper.to_uses_this_report_label\":\"to use this report.\",\"txt.admin.helpers.reports_helper.schedule_label\":\"schedule\",\"txt.admin.helpers.reports_helper.sparkline_container\":\"{{stats_title}} ({{stats_total}})\",\"txt.admin.helpers.reports_helper.preview_report\":\"Preview report\",\"txt.admin.helpers.reports_helper.create_report\":\"Create report\",\"txt.admin.helpers.reports_helper.delete_report_label\":\"Delete report\",\"txt.admin.helpers.reports_helper.update_report_label\":\"Update report\",\"txt.admin.helpers.tags_helper.used_tag_count.one\":\"Used 1 time\",\"txt.admin.helpers.tags_helper.used_tag_count.other\":\"Used {{count}} times\",\"txt.admin.helpers.suspended_tickets_helper.unknown_label\":\"Unknown\",\"txt.admin.helpers.suspended_tickets_helper.recover_user_name\":\"Recover as from {{user_name}}\",\"txt.admin.helpers.suspended_tickets_helper.automatic_recover_as_comment\":\"Automatic Recover as a comment in #{{suspended_ticket_id}}\",\"txt.admin.helpers.suspended_tickets_helper.automatic_recover_as_new_ticket\":\"Automatic Recover as a new ticket\",\"txt.admin.helpers.suspended_tickets_helper.manually_recover_as_ticket_label\":\"Manually recover as a new ticket\",\"txt.admin.helpers.ticket_fields_helpers.no_agents_found\":\"No agents found\",\"txt.admin.helpers.ticket_fields_helpers.type_agent_name_label\":\"Type agent name...\",\"txt.admin.helpers.ticket_fields_helpers.link_incident_problem_label\":\"Link Incident to Problem\",\"txt.admin.helpers.ticket_field_helpers.drop_down_field_label\":\"drop-down field\",\"txt.admin.helpers.ticket_field_helpers.text_field_label\":\"text field\",\"txt.admin.helpers.ticket_field_helpers.multi_line_text_field_label\":\"multi-line text field\",\"txt.admin.helpers.ticket_field_helpers.numeric_field_label\":\"numeric field\",\"txt.admin.helpers.ticket_field_helpers.decimal_field_label\":\"decimal field\",\"txt.admin.helpers.ticket_field_helpers.checkbox_field_label\":\"checkbox field\",\"txt.admin.helpers.ticket_field_helpers.regular_expression_field_label\":\"regular expression field\",\"txt.admin.helpers.ticket_field_helpers.date_field_label\":\"date field\",\"txt.admin.helpers.ticket_field_helpers.new_label\":\"new\",\"txt.admin.helpers.ticket_field_helpers.drop_down_label\":\"Drop-down\",\"txt.admin.helpers.ticket_field_helpers.text_label\":\"Text\",\"txt.admin.helpers.ticket_field_helpers.multi_line_text_label\":\"Multi-line text\",\"txt.admin.helpers.ticket_field_helpers.numeric_label\":\"Numeric\",\"txt.admin.helpers.ticket_field_helpers.decimal_label\":\"Decimal\",\"txt.admin.helpers.ticket_field_helpers.checkbox_label\":\"Checkbox\",\"txt.admin.helpers.ticket_field_helpers.regular_expression_label\":\"Regular expression\",\"txt.admin.helpers.ticket_field_helpers.custom_label\":\"Custom\",\"txt.admin.helpers.ticket_field_helpers.date_label\":\"Date\",\"txt.admin.helpers.analyticis.analytics_helper.search_string_label\":\"Search string\",\"txt.admin.helpers.analyticis.analytics_helper.search_string_help\":\"Search query by end-user\",\"txt.admin.helpers.analyticis.analytics_helper.searches_label\":\"Searches\",\"txt.admin.helpers.analyticis.analytics_helper.searches_help\":\"Total count of searches\",\"txt.admin.helpers.analyticis.analytics_helper.avg_number_of_results_label\":\"Avg number of results\",\"txt.admin.helpers.analyticis.analytics_helper.avg_number_of_results_help\":\"Average number of results per search query\",\"txt.admin.helpers.analyticis.analytics_helper.ctr_label\":\"CTR percentage\",\"txt.admin.helpers.analyticis.analytics_helper.ctr_help\":\"Clickthrough rate (CTR) as a percentage\",\"txt.admin.helpers.analyticis.analytics_helper.tickets_created_label\":\"Tickets created\",\"txt.admin.helpers.analyticis.analytics_helper.tickets_created_help\":\"Total number of tickets created after search query\",\"txt.admin.helpers.analyticis.analytics_helper.top_clicked_results\":\"Top clicked result\",\"txt.admin.helpers.scheduled_csv_exports_helper.create_schedule\":\"Create schedule\",\"txt.admin.helpers.scheduled_csv_exports_helper.create_schedule_export_now\":\"Create schedule and export now.\",\"txt.admin.helpers.scheduled_csv_exports_helper.test_callback_label\":\"Test callback\",\"txt.admin.helpers.scheduled_csv_exports_helper.delete_schedule_label\":\"Delete schedule\",\"txt.admin.helpers.account_helper.chat_settings_helper.calls_per_agent\":\"{{calls}} per agent\",\"txt.admin.helpers.account_helper.chat_settings_helper.unlimited_label\":\"Unlimited\",\"txt.admin.helpers.account_helper.chat_settings_helper.more_results_label\":\"More results\",\"txt.admin.helpers.account_helper.accounts_helper.an_expired_zendesk_account\":\"THIS IS AN EXPIRED ZENDESK ACCOUNT.\",\"txt.admin.helpers.account_helper.accounts_helper.this_is_a_sandbox\":\"THIS IS A SANDBOX. USE ONLY FOR TESTING.\",\"txt.admin.helpers.account_helper.accounts_helper.by_zendesk_label\":\"by Zendesk\",\"txt.admin.helpers.forum_helper.forum_stats_label\":\"Forum Stats\",\"txt.admin.helpers.forum_helper.entry_stats_label\":\"Forum Entry Stats\",\"txt.admin.helpers.forum_helper.article_stats_label\":\"Article Stats\",\"txt.admin.helpers.forum_helper.idea_stats_label\":\"Idea Stats\",\"txt.admin.helpers.forum_helper.question_stats_label\":\"Question Stats\",\"txt.admin.helpers.voice.settings_helper.any\":\"Any\",\"txt.admin.helpers.voice.settings_helper.date_to_present\":\"{{date}} to Present\",\"txt.admin.helpers.voice.settings_helper.date_to_date\":\"{{start_date}} to {{end_date}}\",\"txt.admin.helpers.voice.settings_helper.before_date\":\"Before {{date}}\",\"txt.admin.helpers.voice.settings_helper.minutes.one\":\"1 minute\",\"txt.admin.helpers.voice.settings_helper.minutes.other\":\"{{count}} minutes\",\"txt.admin.helpers.voice.settings_helper.default\":\"Default\",\"txt.admin.helpers.voice.settings_helper.default_jp\":\"Default (Japanese)\",\"txt.admin.helpers.voice.settings_helper.create_custom_greeting\":\"Create custom greeting\",\"txt.admin.helpers.voice.settings_helper.update_custom_greeting\":\"Update custom greeting\",\"txt.admin.helpers.voice.settings_helper.upload_custom_greeting\":\"Upload custom greeting\",\"txt.admin.helpers.voice.settings_helper.none\":\"None\",\"txt.admin.helpers.voice.settings_helper.reset_greeting\":\"Reset to default greeting\",\"txt.admin.helpers.voice.settings_helper.reset_greeting_jp\":\"Reset to default greeting (Japanese)\",\"txt.admin.helpers.voice.settings_helper.custom\":\"Custom\",\"txt.admin.helpers.voice.settings_helper.for\":\"for\",\"txt.admin.helpers.voice.settings_helper.and\":\"and\",\"txt.admin.helpers.voice.settings_helper.Available_numbers\":\"Available {{mode}} numbers {{for}}{{area_code}}{{and}}{{contains}}in {{country}}\",\"txt.admin.helpers.voice.settings_helper.available\":\"Available\",\"txt.admin.helpers.voice.settings_helper.on_call\":\"On Call\",\"txt.admin.helpers.voice.settings_helper.wrap_up_label\":\"Wrap-up\",\"txt.admin.helpers.voice.settings_helper.not_available\":\"Not Available\",\"txt.admin.helpers.voice.settings_helper.after_missed_calls.one\":\"after 1 missed call\",\"txt.admin.helpers.voice.settings_helper.after_missed_calls.other\":\"after {{count}} missed calls\",\"txt.admin.helpers.voice.settings_helper.after_missed_calls.zero\":\"Never\",\"txt.admin.helpers.ticket_helper.status_new\":\"New\",\"txt.admin.helpers.ticket_helper.status_open\":\"Open\",\"txt.admin.helpers.ticket_helper.status_pending\":\"Pending\",\"txt.admin.helpers.ticket_helper.status_hold\":\"On-hold\",\"txt.admin.helpers.ticket_helper.status_solved\":\"Solved\",\"txt.admin.helpers.ticket_helper.status_closed\":\"Closed\",\"txt.admin.helpers.ticket_helper.ticket_type_no_type_set\":\"No Type Set #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_question\":\"Question #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_incident\":\"Incident #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_problem\":\"Problem #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_task\":\"Task #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_ticket\":\"Ticket #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.image_title_ticket_caps\":\"Ticket\",\"txt.admin.helpers.tab_helper.yes_option\":\"Yes\",\"txt.admin.helpers.tab_helper.no_option\":\"No\",\"txt.admin.helpers.twitter.settings_helper.shorteners_custom\":\"Custom\",\"txt.admin.helpers.twitter.settings_helper.shorteners_default\":\"Default\",\"txt.admin.helpers.links_helper.suspended_tickets_tab\":\"Suspended tickets\",\"txt.admin.helpers.links_helper.more_tab\":\"More »\",\"txt.admin.helpers.home_helper.unpin_label\":\"(unpin)\",\"txt.admin.helpers.forums_helpers.agents_only_label\":\"Agents only\",\"txt.admin.helpers.user_identities_helper.Name\":\"Name\",\"txt.admin.helpers.user_identities_helper.Language\":\"Language\",\"txt.admin.helpers.user_identities_helper.Friends_Count\":\"Friends Count\",\"txt.admin.helpers.user_identities_helper.Statuses_Count\":\"Statuses Count\",\"txt.admin.helpers.user_identities_helper.Favorites_Count\":\"Favorites Count\",\"txt.admin.helpers.user_identities_helper.Followers_Count\":\"Followers Count\",\"txt.admin.helpers.user_identities_helper.Web\":\"Web\",\"txt.admin.helpers.user_identities_helper.Bio\":\"Bio\",\"txt.admin.helpers.people_helper.role_label_no_permission_set\":\"roles\",\"txt.admin.helpers.widgets_helper.anyone_including_people_loggedout\":\"Anyone, including people who have not logged in\",\"txt.admin.helpers.widgets_helper.logged_in\":\"People who have logged in\",\"txt.admin.helpers.widgets_helper.logged_in_end_users\":\"People who have logged in and are end-users\",\"txt.admin.helpers.widgets_helper.logged_in_agents\":\"People who have logged in and are agents\",\"txt.admin.helpers.widgets_helper.who_are_not_agents\":\"People who are not agents\",\"txt.admin.helpers.widgets_helper.action_preview_widget\":\"Preview widget\",\"txt.admin.helpers.widgets_helper.action_create_widget\":\"Create widget\",\"txt.admin.helpers.widgets_helper.action_update_widget\":\"Update widget\",\"txt.admin.helpers.widgets_helper.action_delete_widget\":\"Delete widget\",\"txt.admin.helpers.widgets_helper.delete_this_widget_confirmation\":\"Delete this widget?\",\"txt.admin.helpers.widgets_helper.remove_widget_from_this_page\":\"remove widget from this page\",\"txt.admin.helpers.widgets_helper.edit_label\":\"edit\",\"txt.admin.helpers.crm_helper.production_label\":\"Production\",\"txt.admin.helpers.crm_helper.sandbox_label\":\"Sandbox\",\"txt.admin.helpers.crm_helper.Requester_email_address\":\"Requester email address\",\"txt.admin.helpers.crm_helper.User_tags\":\"User tags\",\"txt.admin.helpers.crm_helper.Organization_name\":\"Organization name\",\"txt.admin.helpers.crm_helper.Remove\":\"Remove\",\"txt.admin.helpers.crm_helper.Remove_confirm_message\":\"You are about to remove your current selected CRM vendor. Are you sure?\",\"txt.admin.helpers.agreements_helper.status_pending\":\"Pending\",\"txt.admin.helpers.agreements_helper.status_accepted\":\"Accepted\",\"txt.admin.helpers.agreements_helper.status_inactive\":\"Inactive\",\"txt.admin.helpers.agreements_helper.status_failed\":\"Failed\",\"txt.admin.helpers.agreements_helper.status_Rejected\":\"Rejected\",\"txt.admin.helpers.agreements_helper.status_ssl_error\":\"SSL error\",\"txt.admin.helpers.entries_helpers.title_tooltips_is_pinned\":\"Click to attach this to your Zendesk home page. Click again to toggle.\",\"txt.admin.helpers.entries_helpers.title_tooltips_is_locked\":\"Click to prevent further comments from being made on this topic. Click again to toggle.\",\"txt.admin.helpers.entries_helpers.title_tooltips_is_highlighted\":\"Visually highlight this topic within your forums. Click again to toggle.\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_idea.other\":\"Idea forum with {{amount_with_link}} subscribers\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_idea.one\":\"Idea forum with {{amount_with_link}} subscriber\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_question.one\":\"Question forum with {{amount_with_link}} subscriber\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_question.other\":\"Question forum with {{amount_with_link}} subscribers\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_article.one\":\"Article forum with {{amount_with_link}} subscriber\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_article.other\":\"Article forum with {{amount_with_link}} subscribers\",\"txt.admin.helpers.target_helpers.messages_sent.one\":\"1 message sent\",\"txt.admin.helpers.target_helpers.messages_sent.other\":\"{{count}} messages sent\",\"txt.admin.helpers.sharing.agreements.public_comments_allowed\":\"Public comments allowed.\",\"txt.admin.helpers.sharing.agreements.private_comments_only\":\"Private comments only.\",\"txt.admin.helpers.sharing.agreements.sync_and_share_tags\":\"Sync status and share tags\",\"txt.admin.helpers.sharing.agreements.sync_status\":\"Sync status\",\"txt.admin.helpers.sharing.agreements.dont_sync_status_and_share_tags\":\"Don't sync status and share tags\",\"txt.admin.helpers.sharing.agreements.dont_sync_status\":\"Don't sync status\",\"txt.admin.helpers.sharing.agreements.confirm_agreement_deletion\":\"You are about to delete an inactive sharing agreement. Tickets created through this sharing agreement will no longer receive updates. Are you sure you want to continue?\",\"txt.admin.helpers.time_date_helper.unknown\":\"Unknown\",\"txt.admin.helpers.time_date_helper.hours.one\":\"1 hour\",\"txt.admin.helpers.time_date_helper.hours.other\":\"{{count}} hours\",\"txt.admin.helpers.time_date_helper.minutes.one\":\"1 minute\",\"txt.admin.helpers.time_date_helper.minutes.other\":\"{{count}} minutes\",\"txt.admin.helpers.time_date_helper.seconds.one\":\"1 second\",\"txt.admin.helpers.time_date_helper.seconds.other\":\"{{count}} seconds\",\"txt.admin.helpers.payments_helper.paymnet_type_Pending\":\"Pending\",\"txt.admin.helpers.payments_helper.paymnet_type_Paid\":\"Paid\",\"txt.admin.helpers.payments_helper.paymnet_type_Refunded\":\"Refunded\",\"txt.admin.helpers.payments_helper.paymnet_type_Sponsored\":\"Sponsored\",\"txt.admin.helpers.payments_helper.paymnet_type_Invoiced\":\"Invoiced\",\"txt.admin.helpers.payments_helper.paymnet_type_CarryOver\":\"CarryOver\",\"txt.admin.helpers.payments_helper.paymnet_type_PostPay\":\"PostPay\",\"txt.admin.helpers.forums_helper.forum_type_options.articles\":\"Articles - users can vote for the most helpful articles\",\"txt.admin.helpers.forums_helper.forum_type_options.ideas\":\"Ideas - users vote for the best ideas, and you can mark ideas as planned or done\",\"txt.admin.helpers.forums_helper.forum_type_options.questions\":\"Questions - users vote for questions, and you can mark the answer\",\"txt.admin.helpers.forums_helper.forum_sort_options.highlight_latest\":\"Highlighted first, then latest activity\",\"txt.admin.helpers.forums_helper.forum_sort_options.highlight_submit_first\":\"Highlighted first, then submit date (latest first)\",\"txt.admin.helpers.forums_helper.forum_sort_options.highlight_submit_last\":\"Highlighted first, then submit date (latest last)\",\"txt.admin.helpers.forums_helper.forum_sort_options.highlight_alphabetical\":\"Highlighted first, then alphabetically\",\"txt.admin.helpers.forums_helper.forum_sort_options.latest_activity\":\"Latest activity\",\"txt.admin.helpers.forums_helper.forum_sort_options.submit_first\":\"Submit date, latest first\",\"txt.admin.helpers.forums_helper.forum_sort_options.submit_last\":\"Submit date, latest last\",\"txt.admin.helpers.forums_helper.forum_sort_options.alphabetical\":\"Alphabetically by title\",\"txt.admin.helpers.forums_helper.forum_sort_options.most_viewed\":\"Most viewed\",\"txt.admin.helpers.forums_helper.forum_sort_options.most_comments\":\"Most comments\",\"txt.admin.helpers.forums_helper.forum_sort_options.manual\":\"Let me set the order manually (order topics via drag-and-drop in the forum)\",\"txt.admin.helpers.forums_helper.forum_sort_options.most_helpful_first\":\"Most helpful first (as voted by users)\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_group_view\":\"Upgrade to a Plus or Enterprise plan now to get group views\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_group_trigger\":\"Upgrade to a Plus or Enterprise plan now to get group triggers\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_group_automation\":\"Upgrade to a Plus or Enterprise plan now to get group automations\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_group_macro\":\"Upgrade to a Plus or Enterprise plan now to get group macros\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_view\":\"Upgrade to a Plus or Enterprise plan now to get personal views\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_trigger\":\"Upgrade to a Plus or Enterprise plan now to get personal triggers\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_automation\":\"Upgrade to a Plus or Enterprise plan now to get personal automations\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_macro\":\"Upgrade to a Plus or Enterprise plan now to get personal macros\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_and_group_view\":\"Upgrade to a Plus or Enterprise plan now to get personal and group views\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_and_group_trigger\":\"Upgrade to a Plus or Enterprise plan now to get personal and group triggers\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_and_group_automation\":\"Upgrade to a Plus or Enterprise plan now to get personal and group automations\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_and_group_macro\":\"Upgrade to a Plus or Enterprise plan now to get personal and group macros\",\"txt.admin.helpers.billing_helpers.january\":\"1 - January\",\"txt.admin.helpers.billing_helpers.february\":\"2 - February\",\"txt.admin.helpers.billing_helpers.march\":\"3 - March\",\"txt.admin.helpers.billing_helpers.april\":\"4 - April\",\"txt.admin.helpers.billing_helpers.may\":\"5 - May\",\"txt.admin.helpers.billing_helpers.june\":\"6 - June\",\"txt.admin.helpers.billing_helpers.july\":\"7 - July\",\"txt.admin.helpers.billing_helpers.august\":\"8 - August\",\"txt.admin.helpers.billing_helpers.September\":\"9 - September\",\"txt.admin.helpers.billing_helpers.october\":\"10 - October\",\"txt.admin.helpers.billing_helpers.november\":\"11 - November\",\"txt.admin.helpers.billing_helpers.december\":\"12 - December\",\"txt.admin.helpers.billing_helpers.price_for_amount_of_agents_month\":\"${{plan_price}}/month for {{amount}} agents\",\"txt.admin.helpers.billing_helpers.price_for_amount_of_agents_year\":\"${{plan_price}}/year for {{amount}} agents\",\"txt.admin.helpers.billing_helpers.per_addl_agent_month\":\"${{plan_price}}/month per add\\\\'l agent\",\"txt.admin.helpers.billing_helpers.per_addl_agent_year\":\"${{plan_price}}/year per add\\\\'l agent\",\"txt.admin.helpers.billing_helpers.price_per_agent_year\":\"${{plan_price}}/year/agent\",\"txt.admin.helpers.billing_helpers.price_per_agent_month\":\"${{plan_price}}/month/agent\",\"txt.admin.helpers.billing_helpers.agent_with_anual_billing_year\":\"${{plan_price}}/year/agent with annual billing\",\"txt.admin.helpers.billing_helpers.agent_with_anual_billing_month\":\"${{plan_price}}/month/agent with annual billing\",\"txt.admin.helpers.billing_helpers.loyal_customer_pricing\":\"(loyal customer pricing)\",\"txt.admin.helpers.zuora.credit_card_helper.null_value\":\"{{field}} must not be blank.\",\"txt.admin.helpers.zuora.credit_card_helper.invalid_format\":\"{{field}} has an invalid format.\",\"txt.admin.helpers.zuora.credit_card_helper.exceeded_max_length\":\"{{field}} is too long.\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_type\":\"Card Type\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_number\":\"Card Number\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_expiration_month\":\"Expiration Date\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_security_code\":\"CVV\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_holder_name\":\"Cardholder Name\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_country\":\"Country\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_address1\":\"Address 1\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_city\":\"City\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_state\":\"State\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_postal_code\":\"Postal Code\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_email\":\"Email Address\",\"txt.admin.helpers.view_helper.Out_of_date_items\":\"Out-of-date items are those which have at least one active variant that has been saved before the default variant\",\"txt.admin.helpers.view_helper.Out_of_date_variants\":\"Out-of-date variants are those which have been saved before the default variant.\",\"txt.admin.helpers.view_helper.The_Default_variant_for\":\"The Default variant for a particular Dynamic content item is used in case no variant for the user\\\\'s language exists.\",\"txt.admin.helpers.view_helper.Category\":\"- Category - \",\"txt.admin.helpers.view_helper.By_category_option_label\":\"By category\",\"txt.admin.public.javascript.views.getting_started.sorry_gravatars_cannot_be_deleted\":\"Sorry, gravatars cannot be deleted.\",\"txt.admin.public.javascript.views.getting_started.deleting_image\":\"Deleting image...\",\"txt.admin.public.javascript.views.getting_started.error_while_uploading_image\":\"There was an error uploading the image. Please try again or contact our support team.\",\"txt.admin.public.javascript.views.getting_started.uploading_image\":\"Uploading image...\",\"txt.admin.public.javascript.views.getting_started.signature_updated\":\"Signature updated\",\"txt.admin.public.javascript.views.getting_started.save_signature\":\"Save\",\"txt.admin.public.javascript.views.getting_started.saving_signature\":\"Saving...\",\"txt.admin.public.javascript.views.reports.top_500_searches\":\"Top 500 searches\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_no_results_label\":\"Top 500 searches with no results\",\"txt.admin.public.javascript.views.reports.search.search.top_500_searches_no_results_description\":\"(Avg number of results is 0)\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_no_clicks_label\":\"Top 500 searches with no clicks\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_no_clicks_description\":\"(CTR percentage is 0)\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_tickets_created_label\":\"Top 500 searches with tickets created\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_tickets_created_description\":\"(Tickets created greater than 0)\",\"txt.admin.public.javascript.views.reports.search.percent_of_total_searches_option\":\"Percentage of total searches\",\"txt.admin.public.javascript.views.twitter.search.application.your_search_returned_no_results_twitter\":\"Your search returned no results.\",\"txt.admin.public.javascript.views.twitter.settings.zendesk_twitter_settings.check_your_settings\":\"Check your settings and try again.\",\"txt.admin.public.javascript.views.settings.extensions.testing_connection_please_wait\":\"Testing connection. Please wait.\",\"txt.admin.public.javascript.zd_rule_data.click_to_select_condition_label\":\"Click to select condition.\",\"txt.admin.public.javascript.zd_rule_data.click_to_select_condition_label_with_dashes\":\"-- Click to select condition. --\",\"txt.admin.public.javascript.zd_rule_data.click_to_select_action_label\":\"Click to select action.\",\"txt.admin.public.javascript.zd_rule_data.click_to_select_action_label_with_dashes\":\"-- Click to select action. --\",\"txt.admin.public.javascript.zd_rule.add_condition_label\":\"Add condition\",\"txt.admin.public.javascript.zd_rule.view_available_placeholders_label\":\"View available placeholders »\",\"txt.admin.public.javascript.zd_rule.set_tags_description\":\"This action will remove existing tags and replace with the tags you specify (use spaces to separate individual tags)\",\"txt.admin.public.javascript.zd_rule.current_tags_description\":\"This action will add the tags you specify to existing tags (use spaces to separate individual tags)\",\"txt.admin.public.javascript.zd_rule.remove_tags_description\":\"This action will remove the tags you specify from ticket if present (use spaces to separate individual tags)\",\"txt.admin.public.javascript.zd_rule.inactive_agent\":\"(Value no longer exists. Choose another.)\",\"txt.admin.public.javascript.zd_rule.remove_label\":\"Remove\",\"txt.admin.public.javascript.zd_rule.created_tickets_label\":\"Created tickets\",\"txt.admin.public.javascript.zd_rule.resolved_tickets_label\":\"Resolved tickets\",\"txt.admin.public.javascript.zd_rule.unsolved_tickets_label\":\"Unsolved tickets\",\"txt.admin.public.javascript.zd_rule.old_tickets_label\":\"Old tickets\",\"txt.admin.public.javascript.zd_rule.all_tickets_label\":\"All tickets\",\"txt.admin.public.javascript.zd_rule.legend_for_this_data_series_label\":\"Legend for this data series\",\"txt.admin.public.javascript.zd_rule.text_label\":\"Text:\",\"txt.admin.public.javascript.zd_rule.message_label\":\"Message:\",\"txt.admin.public.javascript.zd_rule.mention_keep_it_short\":\"@mention and a shortened ticket URL will be added to the message. Keep it short!\",\"txt.admin.public.javascript.zd_rule.email_subject_label\":\"Email subject:\",\"txt.admin.public.javascript.zd_rule.email_body_label\":\"Email body:\",\"txt.admin.public.javascript.header_renderer.days_left_in_trial_label\":\"days left in trial\",\"txt.admin.public.javascript.header_renderer.help\":\"help\",\"txt.admin.public.javascript.header_renderer.days_left_in_trial_label_with_params\":\"{{count}} days left in trial\",\"txt.admin.public.javascript.stats.forum_stats.vs_for_average_topic\":\"(vs. {{total_stats}} for average topic)\",\"txt.admin.public.javascripts.views.people.users_edit.assigning_new_role\":\"You are assigning a new role to an agent with legacy permissions. The agent will not be able to return to the legacy permissions role. Do you want to continue?\",\"txt.admin.public.javascripts.views.people.users_edit.downgrading_role\":\"You are changing an agent to an end-user. All open tickets assigned to this agent will become unassigned. Do you want to continue?\",\"txt.admin.public.javascripts.views.voice.voice_timer.time\":\"{{minutes}}m {{seconds}}s\",\"txt.admin.public.javascripts.views.voice.call_console.incoming_call\":\"Incoming call\",\"txt.admin.public.javascripts.views.voice.call_console.outbound_call\":\"Outbound Call\",\"txt.admin.public.javascripts.views.voice.call_console.call_ended\":\"Call ended\",\"txt.admin.public.javascripts.views.voice.call_console.waiting\":\"Waiting\",\"txt.admin.public.javascripts.views.voice.call_console.incoming_call_answer_in\":\"Incoming call: Answer in\",\"txt.admin.public.javascripts.views.voice.call_console.incoming_call_accept_in\":\"Incoming call: Accept in\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.calling_you_at\":\"Calling you at {{number}}. Your recording will be added as a custom greeting when complete.\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.couldnt_complete_recording\":\"We couldn't complete the recording. Please try again.\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.error_resetting_greeting\":\"There was an error updating your greeting. Please try again.\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.error_updating_greeting\":\"There was an error resetting your greeting. Please try again.\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.empty_greeting_confirm\":\"This will cause the greeting to be skipped and any custom recording for this greeting will be removed. Are you sure?\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.this_will_reset\":\"This will reset the greeting to the default and any custom recording for this greeting will be removed. Are you sure?\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.play\":\"Play\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.pause\":\"Pause\",\"txt.admin.public.javascripts.views.voice.voice_countdown_timer.seconds\":\"{{seconds}}s\",\"txt.admin.public.javascripts.views.shared._alert.your_account_no_longer\":\"Your account no longer has sufficient permissions to read tweets on behalf of:\",\"txt.admin.public.javascripts.views.shared._alert.reauthorize_twitter\":\"Reauthorize with Twitter to continue receiving tweets. Or hide this notice.\",\"txt.admin.public.javascripts.views.shared._alert.your_account_not_longer_permissions_facebook\":\"Your account no longer has sufficient permissions to convert Facebook Wall posts from:\",\"txt.admin.public.javascripts.views.shared._alert.reauthorize_facebook\":\"Reauthorize with Facebook to continue converting Wall posts. Or hide this notice.\",\"txt.admin.public.javascripts.views.settings.account.oops_number_of_agents_is_Required\":\"Number of agents is required\",\"txt.admin.public.javascripts.views.settings.account.oops_this_plan_requires_at_least\":\"This plan requires at least {{number_of_agents}} agent(s)\",\"txt.admin.public.javascripts.views.settings.account.oops_this_plan_allows_no_more_than\":\"This plan allows no more than {{number_agents}} agents\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.record_title\":\"Record screencast\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_title\":\"Screencasting in forums requires a premium Screenr account, which is $49/month or $499/year.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_body\":\"You can easily upgrade your Screenr account from Zendesk. To get started, agree to Screenr’s Terms of Service.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_tos_label\":\"I agree to Screenr’s Terms of Service.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_validation_message\":\"You must agree with the Screenr terms and conditions to upgrade your account.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_submit\":\"Upgrade Screenr Account\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_link_label\":\"Click the link below to provide your payment information to Screenr:\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.dunning_body\":\"Check your email for a recent message from Screenr on how to update your payment information. If you are unable to access your account, contact Screenr support at support@screenr.com.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.dunning_title\":\"There is a problem with the credit card on file on your Screenr account.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.on_trial_title\":\"Sorry, screencasting for forums is not available to trial accounts.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.on_trial_submit\":\"OK\",\"txt.admin.public.javascripts.widgets.you_can_drag_and_drop_widgets\":\"You can drag and drop widgets to rearrange them\",\"txt.admin.models.rules.rule.at_least_one_action_trigger\":\"Trigger must contain at least one action\",\"txt.admin.models.rules.rule.at_least_one_action_automation\":\"Automation must contain at least one action\",\"txt.admin.models.rules.rule.at_least_one_condition_trigger\":\"Trigger must contain at least one condition\",\"txt.admin.models.rules.rule.require_properties_error_view\":\"View must test for at least one of the following ticket properties in the ALL conditions section: Status, Type, Group, Assignee, Requester.\",\"txt.admin.models.rules.rule.require_properties_error_automation\":\"Automation must test for at least one of the following ticket properties in the ALL conditions section: Status, Type, Group, Assignee, Requester.\",\"txt.admin.models.rules.rule.group_id_cannot_be_blank\":\"The Group assignment cannot be blank\",\"txt.admin.models.rules.rule.assignee_id_cannot_be_blank\":\"The Agent assignment cannot be blank\",\"txt.admin.models.rules.rule.organization_id_cannot_be_blank\":\"The Organization cannot be blank\",\"txt.admin.models.rules.rule.via_id_cannot_be_blank\":\"The Channel cannot be blank\",\"txt.admin.models.rules.rule.recipient_cannot_be_blank\":\"The Request received at email cannot be blank\",\"txt.admin.models.rules.rule.tag_cannot_be_blank\":\"The Tag cannot be blank\",\"txt.admin.models.rules.rule.macro_id_cannot_be_blank\":\"The Macro reference cannot be blank\",\"txt.admin.models.rules.rule.notification_user_cannot_be_blank\":\"The Email user cannot be blank\",\"txt.admin.models.rules.rule.notification_group_cannot_be_blank\":\"The Email group cannot be blank\",\"txt.admin.models.rules.rule.notification_target_cannot_be_blank\":\"The Notify target cannot be blank\",\"txt.admin.models.rules.rule.inactive_agent\":\"The previous user was deleted. Please choose another.\",\"txt.admin.models.rules.rule.status_cannot_be_reset\":\"Status cannot be set to New\",\"txt.admin.models.rules.rule.updated_by_type\":\"Latest updater type (agent/end-user)\",\"txt.admin.models.rules.rule.ticket_type_label\":\"Ticket type\",\"txt.admin.models.rules.rule.latest_update_by_assignee\":\"Latest update by assignee\",\"txt.admin.models.rules.rule.assignee_label\":\"Assignee\",\"txt.admin.models.rules.rule.request_date_label\":\"Request date\",\"txt.admin.models.rules.rule.solved_date\":\"Solved date\",\"txt.admin.models.rules.rule.latest_update_by_requester\":\"Latest update by requester\",\"txt.admin.models.rules.rule.latest_update\":\"Latest update\",\"txt.admin.models.rules.rule.assigned_date_label\":\"Assigned date\",\"txt.admin.models.rules.rule.copy_of_label\":\"Copy of {{rule_title}}\",\"txt.admin.models.rules.rule.at_least_one_action\":\"{{rule_name}} must contain at least one action\",\"txt.admin.models.rules.rule.at_least_one_condition\":\"{{rule_name}} must contain at least one condition\",\"txt.admin.models.rules.rule.require_properties_error\":\"{{type_of_rule}} MUST test for at least one of the following ticket properties in the ALL conditions section: Status, Type, Group, Assignee, Requester.\",\"txt.admin.models.rules.rule_dictionary.delimiter\":\" ----------------------- \",\"txt.admin.models.rules.rule_dictionary.request_date_label\":\"Request date\",\"txt.admin.models.rules.rule_dictionary.ticket_channel_label\":\"Ticket channel\",\"txt.admin.models.rules.rule_dictionary.status_label\":\"Status\",\"txt.admin.models.rules.rule_dictionary.priority_label\":\"Priority\",\"txt.admin.models.rules.rule_dictionary.type_label\":\"Type\",\"txt.admin.models.rules.rule_dictionary.group_label\":\"Group\",\"txt.admin.models.rules.rule_dictionary.assignee_label_cap\":\"Assignee\",\"txt.admin.models.rules.rule_dictionary.requester_label_cap\":\"Requester\",\"txt.admin.models.rules.rule_dictionary.set_tags_label\":\"Set tags\",\"txt.admin.models.rules.rule_dictionary.add_tags_label\":\"Add tags\",\"txt.admin.models.rules.rule_dictionary.remove_tags_label\":\"Remove tags\",\"txt.admin.models.rules.rule_dictionary.organization_label\":\"Organization\",\"txt.admin.models.rules.rule_dictionary.updater_label\":\"Updater\",\"txt.admin.models.rules.rule_dictionary.comment_is_label\":\"Comment is...\",\"txt.admin.models.rules.rule_dictionary.comment_text_label\":\"Comment text...\",\"txt.admin.models.rules.rule_dictionary.description_label\":\"Description...\",\"txt.admin.models.rules.rule_dictionary.macro_reference_label\":\"Macro reference\",\"txt.admin.models.rules.rule_dictionary.ticket_is_label\":\"Ticket is...\",\"txt.admin.models.rules.rule_dictionary.ticket_was_received_at_label\":\"Ticket was received at\",\"txt.admin.models.rules.rule_dictionary.satisfaction_label\":\"Satisfaction\",\"txt.admin.models.rules.rule_dictionary.resolution_time_in_hours_label\":\"Resolution time in hours\",\"txt.admin.models.rules.rule_dictionary.hours_since_created_label\":\"Hours since created\",\"txt.admin.models.rules.rule_dictionary.hours_since_opened_label\":\"Hours since opened\",\"txt.admin.models.rules.rule_dictionary.hours_since_pending_label\":\"Hours since pending\",\"txt.admin.models.rules.rule_dictionary.hours_since_hold_label\":\"Hours since on-hold\",\"txt.admin.models.rules.rule_dictionary.hours_since_solved_label\":\"Hours since solved\",\"txt.admin.models.rules.rule_dictionary.hours_since_closed_label\":\"Hours since closed\",\"txt.admin.models.rules.rule_dictionary.hours_since_assigned_label\":\"Hours since assigned\",\"txt.admin.models.rules.rule_dictionary.hours_since_update_label\":\"Hours since update\",\"txt.admin.models.rules.rule_dictionary.hours_since_requester_update_label\":\"Hours since requester update\",\"txt.admin.models.rules.rule_dictionary.hours_since_assignee_update_label\":\"Hours since assignee update\",\"txt.admin.models.rules.rule_dictionary.hours_since_due_date_label\":\"Hours since due date\",\"txt.admin.models.rules.rule_dictionary.hours_until_due_date_label\":\"Hours until due date\",\"txt.admin.models.rules.rule_dictionary.email_user_label\":\"Email user\",\"txt.admin.models.rules.rule_dictionary.email_group_label\":\"Email group\",\"txt.admin.models.rules.rule_dictionary.notify_target_label\":\"Notify target\",\"txt.admin.models.rules.rule_dictionary.response_description_label\":\"Response/description\",\"txt.admin.models.rules.rule_dictionary.comment_mode_label\":\"Comment mode\",\"txt.admin.models.rules.rule_dictionary.tweet_requester_label\":\"Tweet requester\",\"txt.admin.models.rules.rule_dictionary.twitter_followers_are_label\":\"Requester's Twitter followers are...\",\"txt.admin.models.rules.rule_dictionary.number_of_tweets_is_label\":\"Requester's number of tweets is...\",\"txt.admin.models.rules.rule_dictionary.is_verified_by_twitter_label\":\"Requester is verified by Twitter\",\"txt.admin.models.rules.rule_dictionary.is_label\":\"is\",\"txt.admin.models.rules.rule_dictionary.is_not_label\":\"is not\",\"txt.admin.models.rules.rule_dictionary.less_than_label\":\"less than\",\"txt.admin.models.rules.rule_dictionary.greater_than_label\":\"greater than\",\"txt.admin.models.rules.rule_dictionary.changed_label\":\"changed\",\"txt.admin.models.rules.rule_dictionary.changed_to_label\":\"changed to\",\"txt.admin.models.rules.rule_dictionary.changed_from_label\":\"changed from\",\"txt.admin.models.rules.rule_dictionary.not_changed_to_label\":\"not changed to\",\"txt.admin.models.rules.rule_dictionary.not_changed_label\":\"Not changed\",\"txt.admin.models.rules.rule_dictionary.not_changed_from_label\":\"not changed from\",\"txt.admin.models.rules.rule_dictionary.contains_at_leat_one_label\":\"contains at least one of the following\",\"txt.admin.models.rules.rule_dictionary.contains_none_label\":\"contains none of the following\",\"txt.admin.models.rules.rule_dictionary.public_label\":\"Public\",\"txt.admin.models.rules.rule_dictionary.private_label\":\"Private\",\"txt.admin.models.rules.rule_dictionary.present_label\":\"present (public or private)\",\"txt.admin.models.rules.rule_dictionary.present_and_requester_can_see_comment_label\":\"present, and requester can see the comment\",\"txt.admin.models.rules.rule_dictionary.created_label\":\"Created\",\"txt.admin.models.rules.rule_dictionary.updated_label\":\"Updated\",\"txt.admin.models.rules.rule_dictionary.assignee_label\":\"(assignee)\",\"txt.admin.models.rules.rule_dictionary.requester_label\":\"(requester)\",\"txt.admin.models.rules.rule_dictionary.current_user_label\":\"(current user)\",\"txt.admin.models.rules.rule_dictionary.current_groups_label\":\"(current groups)\",\"txt.admin.models.rules.rule_dictionary.assigned_group_label\":\"(assigned group)\",\"txt.admin.models.rules.rule_dictionary.all_agents_label\":\"(all agents)\",\"txt.admin.models.rules.rule_dictionary.is_label_cap\":\"Is\",\"txt.admin.models.rules.rule_dictionary.is_not_label_cap\":\"Is not\",\"txt.admin.models.rules.rule_dictionary.less_than_label_cap\":\"Less than\",\"txt.admin.models.rules.rule_dictionary.greater_than_label_cap\":\"Greater than\",\"txt.admin.models.rules.rule_dictionary.changed_label_cap\":\"Changed\",\"txt.admin.models.rules.rule_dictionary.changed_to_label_cap\":\"Changed to\",\"txt.admin.models.rules.rule_dictionary.changed_from_label_cap\":\"Changed from\",\"txt.admin.models.rules.rule_dictionary.not_changed_label_cap\":\"Not changed\",\"txt.admin.models.rules.rule_dictionary.not_changed_to_label_cap\":\"Not changed to\",\"txt.admin.models.rules.rule_dictionary.not_changed_from_label_cap\":\"Not changed from\",\"txt.admin.models.rules.rule_dictionary.contains_at_least_one_of_the_following_label\":\"Contains at least one of the following\",\"txt.admin.models.rules.rule_dictionary.contains_none_of_the_following_label\":\"Contains none of the following\",\"txt.admin.models.rules.rule_dictionary.contains_at_least_one_word_label\":\"Contains at least one of the following words\",\"txt.admin.models.rules.rule_dictionary.contains_none_of_following_words__label\":\"Contains none of the following words\",\"txt.admin.models.rules.rule_dictionary.contains_following_string_label\":\"Contains the following string\",\"txt.admin.models.rules.rule_dictionary.contains_not_following_string_label\":\"Does not contain the following string\",\"txt.admin.models.rules.rule_dictionary.web_form_label\":\"Web form\",\"txt.admin.models.rules.rule_dictionary.email_label\":\"Email\",\"txt.admin.models.rules.rule_dictionary.chat_label\":\"Chat\",\"txt.admin.models.rules.rule_dictionary.twitter_label\":\"Twitter\",\"txt.admin.models.rules.rule_dictionary.twitter_dm_label\":\"Twitter DM\",\"txt.admin.models.rules.rule_dictionary.twitter_favorites_label\":\"Twitter Favorite\",\"txt.admin.models.rules.rule_dictionary.voicemail_label\":\"Voicemail\",\"txt.admin.models.rules.rule_dictionary.phone_call_label\":\"Phone call (incoming)\",\"txt.admin.models.rules.rule_dictionary.phone_call_outbound_label\":\"Phone call (outgoing)\",\"txt.admin.models.rules.rule_dictionary.get_satisfaction_label\":\"Get Satisfaction\",\"txt.admin.models.rules.rule_dictionary.feedback_tab_label\":\"Feedback Tab\",\"txt.admin.models.rules.rule_dictionary.web_service_api_label\":\"Web service (API)\",\"txt.admin.models.rules.rule_dictionary.trigger_or_automation_label\":\"Trigger or automation\",\"txt.admin.models.rules.rule_dictionary.forum_topic_label\":\"Forum topic\",\"txt.admin.models.rules.rule_dictionary.closed_ticket_label\":\"Closed ticket\",\"txt.admin.models.rules.rule_dictionary.ticket_sharing_label\":\"Ticket sharing\",\"txt.admin.models.rules.rule_dictionary.facebook_post_label\":\"Facebook Post\",\"txt.admin.models.rules.rule_dictionary.facebook_message_label\":\"Facebook Private Message\",\"txt.admin.models.rules.rule_dictionary.ticket_update_via_label\":\"Ticket update via\",\"txt.admin.models.rules.rule_dictionary.set_subject_label\":\"Set subject\",\"txt.admin.models.rules.rule_dictionary.ccs_label\":\"CCs\",\"txt.admin.models.rules.rule_dictionary.add_cc_label\":\"Add CC\",\"txt.admin.models.rules.rule_dictionary.current_user_label_cap\":\"Current user\",\"txt.admin.models.rules.rule_dictionary.ticket_received_at_label\":\"Ticket received at...\",\"txt.admin.models.rules.rule_dictionary.within_business_hours_label\":\"Within business hours?\",\"txt.admin.models.rules.rule_dictionary.ticket_satisfaction_label\":\"Ticket Satisfaction\",\"txt.admin.models.rules.rule_dictionary.comment_description_label\":\"Comment/description\",\"txt.admin.models.rules.rule_dictionary.share_ticket_with_label\":\"Share ticket with\",\"txt.admin.models.rules.rule_dictionary.apply_macro_label\":\"Apply macro\",\"txt.admin.models.rules.rule_dictionary.apply_macro_after_update_label\":\"Apply macro after update\",\"txt.admin.models.rules.rule_dictionary.reopens_label\":\"Reopens\",\"txt.admin.models.rules.rule_dictionary.agent_replies_label\":\"Agent replies\",\"txt.admin.models.rules.rule_dictionary.assignee_stations_label\":\"Assignee stations\",\"txt.admin.models.rules.rule_dictionary.group_stations_label\":\"Group stations\",\"txt.admin.models.rules.rule_dictionary.requesters_language_label\":\"Requester's language\",\"txt.admin.models.rules.rule_dictionary.cancel_update_beta_label\":\"Cancel update (beta)\",\"txt.admin.models.rules.rule_dictionary.cancel_update_beta_error_message\":\"Cancel update and display the following error message (this is currently a beta feature):\",\"txt.admin.models.rules.rule_dictionary.good_label\":\"Good\",\"txt.admin.models.rules.rule_dictionary.good_with_comment_label\":\"Good with comment\",\"txt.admin.models.rules.rule_dictionary.bad_label\":\"Bad\",\"txt.admin.models.rules.rule_dictionary.bad_with_comment_label\":\"Bad with comment\",\"txt.admin.models.rules.rule_dictionary.offered_label\":\"Offered\",\"txt.admin.models.rules.rule_dictionary.unoffered_label\":\"Unoffered\",\"txt.admin.models.rules.rule_dictionary.offered_to_requester_label\":\"offered to requester\",\"txt.admin.models.rules.rule_dictionary.yes_label\":\"Yes\",\"txt.admin.models.rules.rule_dictionary.no_label\":\"No\",\"txt.admin.models.rules.rule_dictionary.present_requester_can_see_label_caps\":\"Present, and requester can see the comment\",\"txt.admin.models.rules.rule_dictionary.presente_label_caps\":\"Present (public or private)\",\"txt.admin.models.rules.rule_dictionary.business_is_label\":\"(business) Is\",\"txt.admin.models.rules.rule_dictionary.business_greater_than_label\":\"(business) Greater than\",\"txt.admin.models.rules.rule_dictionary.business_less_than_label\":\"(business) Less than\",\"txt.admin.models.rules.rule_dictionary.calendar_is_label\":\"(calendar) Is\",\"txt.admin.models.rules.rule_dictionary.calendar_greater_than_label\":\"(calendar) Greater than\",\"txt.admin.models.rules.rule_dictionary.calendar_less_than_label\":\"(calendar) Less than\",\"txt.admin.models.rules.rule_dictionary.first_reply_time_in_hours_label\":\"First reply time in hours\",\"txt.admin.models.rules.rule_dictionary.first_reply_time_in_hours\":\"First resolution time in hours\",\"txt.admin.models.rules.rule_dictionary.full_resolution_time_in_hours_label\":\"Full resolution time in hours\",\"txt.admin.models.rules.rule_dictionary.agent_wait_time_hours_label\":\"Agent wait time in hours\",\"txt.admin.models.rules.rule_dictionary.requester_wait_time_hours_label\":\"Requester wait time in hours\",\"txt.admin.models.rules.rule_dictionary.on_hold_time_hours_label\":\"On-hold time in hours\",\"txt.admin.models.rules.no_category_label\":\"(no category)\",\"txt.admin.models.rules.automation.error_automation_must_have_action\":\"Automation must contain an action that nullifies a condition. For example, if you have a condition testing for \\\"Priority Is High\\\", you could have an action setting \\\"Priority Is Urgent\\\".\",\"txt.admin.models.rules.automation.automation_must_contain_one_property_error\":\"Automation must contain at least one property changing action.\",\"txt.admin.models.ticket_fields.field_checkbox.tag_cannot_contain_special_characters\":\"Tag cannot contain special characters. Use only underscore and regular characters.\",\"txt.admin.models.ticket_fields.field_checkbox.tag_is_already_use\":\"The tag {{tag}} is already used in a custom field drop-down or checkbox.\",\"txt.admin.models.ticket_fields.field_regexp.undefined_sequence\":\"undefined (?...) sequence: /{{regexp}}/\",\"txt.admin.models.ticket_fields.field_tagger.must_have_tag\":\"must have a tag\",\"txt.admin.models.ticket_fields.field_tagger.cannot_have_more_than_one_tag\":\"cannot have more than one tag\",\"txt.admin.models.ticket_fields.field_tagger.cannot_contain_special_characters\":\"cannot contain special characters. Use only underscore and regular characters.\",\"txt.admin.models.ticket_fields.field_tagger.unique_tag_singular\":\"must each have a unique tag. The tag {{tags}} is currently used more than once.\",\"txt.admin.models.ticket_fields.field_tagger.unique_tag_plural\":\"must each have a unique tag. The tags {{tags}} are currently used more than once.\",\"txt.admin.models.ticket_fields.field_tagger.tag_already_used_singular\":\"The tag {{tags}} is already used in a custom field drop-down or checkbox.\",\"txt.admin.models.ticket_fields.field_tagger.tag_already_used_plural\":\"The tags {{tags}} are already used in a custom field drop-down or checkbox.\",\"txt.admin.models.ticket_fields.field_tagger.must_contain_least_one_option\":\"must contain at least one option\",\"txt.admin.models.ticket_field.ticket_field.field_cannot_be_deactivated\":\"Field cannot be deactivated\",\"txt.admin.models.ticket_field.ticket_field.field_cannot_be_deleted\":\"Field cannot be deleted\",\"txt.admin.models.ticket_field.ticket_field_entry.cannot_be_saved_as_ticket_field\":\"cannot be saved as a ticket field entry\",\"txt.admin.models.ticket_field.ticket_field_entry.must_have_account_id\":\"must have an account_id\",\"txt.admin.models.ticket_field.ticket_field_entry.account_id_must_match\":\"account_id must match the ticket\",\"txt.admin.models.sla.immediately_label\":\"immediately\",\"txt.admin.models.sla.within_one_hour_label\":\"within 1 hour\",\"txt.admin.models.sla.within_hours_label\":\"within {{hours}} hours\",\"txt.admin.models.sla.within_one_business_hour_label\":\"within 1 business hour\",\"txt.admin.models.sla.within_business_hours_label\":\"within {{hours}} business hours\",\"txt.admin.models.sla.assigned_to_agent_label\":\"Assigned to agent\",\"txt.admin.models.sla.solved_label\":\"Solved\",\"txt.admin.models.sla.any_label\":\"Any\",\"txt.admin.models.sla.less_than_label\":\"Less than\",\"txt.admin.models.sla.greater_than_label\":\"Greater than\",\"txt.admin.models.sla.no_organization_label\":\"(no organization)\",\"txt.admin.models.sla.unassigned_label\":\"Unassigned\",\"txt.admin.models.sla.unsolved_label\":\"Unsolved\",\"txt.admin.models.sla.priority_is\":\"{{priority_type}} priority\",\"txt.admin.models.sla.greater_than_priority\":\"higher than {{priority_type}} priority\",\"txt.admin.models.sla.less_than_priority\":\"less than {{priority_type}} priority\",\"txt.admin.models.sla.of_label\":\"of\",\"txt.admin.models.sla.in_no_organization_label\":\"in no organization\",\"txt.admin.models.sla.in_organization_name\":\"in organization {{organization_name}}\",\"txt.admin.models.sla.with_a_priority_label\":\"with a priority\",\"txt.admin.models.sla.must_be_assigned_to_agent\":\"must be assigned to an agent\",\"txt.admin.models.sla.and_solved\":\"and solved\",\"txt.admin.models.sla.reach_limit_of_active_sla\":\"You have reached your limit of {{active_sla_limit}} active SLA targets. You can deactivate an existing SLA to add a new one.\",\"txt.admin.models.sla.type_of_ticket.incident\":\"Incidents with priority\",\"txt.admin.models.sla.type_of_ticket.question\":\"Questions with priority\",\"txt.admin.models.sla.type_of_ticket.problem\":\"Problems with priority\",\"txt.admin.models.sla.type_of_ticket.ticket\":\"Tickets with priority\",\"txt.admin.models.sla.type_of_priority.urgent\":\"urgent in {{name_of_organization}}: \",\"txt.admin.models.sla.type_of_priority.high\":\"high in {{name_of_organization}}: \",\"txt.admin.models.sla.type_of_priority.normal\":\"normal in {{name_of_organization}}: \",\"txt.admin.models.sla.type_of_priority.low\":\"low in {{name_of_organization}}: \",\"txt.admin.models.sla.type_of_ticket_and_organization.incident\":\"Incidents in {{organization}}: \",\"txt.admin.models.sla.type_of_ticket_and_organization.question\":\"Questions in {{organization}}: \",\"txt.admin.models.sla.type_of_ticket_and_organization.problem\":\"Problems in {{organization}}: \",\"txt.admin.models.sla.type_of_ticket_and_organization.ticket\":\"Tickets in {{organization}}: \",\"txt.admin.models.sla.name_of_organization_no_organization_label\":\"no organization\",\"txt.admin.models.sla.ticket_must_be_assigned_to_agent_and_solved\":\"Must be assigned to an agent within {{time_frame_to_be_assigned}} and must be solved within {{time_frame_to_be_solved}}\",\"txt.admin.models.sla.ticket_must_be_assigned_immediatly_to_agent_and_solved\":\"Must be assigned to an agent immediately and must be solved within {{time_frame_to_be_solved}}\",\"txt.admin.models.sla.one_hour_label\":\"1 hour\",\"txt.admin.models.sla.hours_label\":\"{{hours}} hours\",\"txt.admin.models.sla.one_business_hour_label\":\"1 business hour\",\"txt.admin.models.sla.business_hours_label\":\"{{hours}} business hours\",\"txt.admin.models.sla.type_of_priority_when_no_organization.urgent\":\"Urgent: \",\"txt.admin.models.sla.type_of_priority_when_no_organization.high\":\"High: \",\"txt.admin.models.sla.type_of_priority_when_no_organization.normal\":\"Normal: \",\"txt.admin.models.sla.type_of_priority_when_no_organization.low\":\"Low: \",\"txt.admin.models.sla.type_of_ticket_with_no_organization.incident\":\"Incidents: \",\"txt.admin.models.sla.type_of_ticket_with_no_organization.question\":\"Questions: \",\"txt.admin.models.sla.type_of_ticket_with_no_organization.problem\":\"Problems: \",\"txt.admin.models.sla.type_of_ticket_with_no_organization.ticket\":\"Tickets: \",\"txt.admin.models.sla.unassigned_with_time\":\"Unassigned in {{amount}}h\",\"txt.admin.models.sla.unsolved_with_time\":\"Unsolved in {{amount}}h\",\"txt.admin.models.jobs.user_xml_export_job.enqueued_message\":\"Your XML export is being built. You will receive email with a download link shortly.\",\"txt.admin.models.jobs.user_xml_export_job.throttled_message\":\"You can request a report file only once per day. Try again later.\",\"txt.admin.models.jobs.user_xml_export_job.latest_message\":\"You can also download the latest version of the export.\",\"txt.admin.models.jobs.report_feed_job.enqueued_message\":\"Your report file is being built. You will receive email with a download link shortly.\",\"txt.admin.models.jobs.report_feed_job.throttled_message\":\"You can request a report file only once every 2 hours. Try again later.\",\"txt.admin.models.jobs.report_feed_job.subject\":\"Your report data is ready\",\"txt.admin.models.jobs.report_feed_job.message_1\":\"Your report has been generated and can be downloaded from the following location:\",\"txt.admin.models.jobs.report_feed_job.message_2\":\"The download link is available for at least three days\",\"txt.admin.models.jobs.view_csv_job.enqueued\":\"We are building the requested CSV file for you. You will receive email with a download link shortly.\",\"txt.admin.models.jobs.view_csv_job.throttled\":\"Your CSV file request frequency limit has been exceeded. Try again later.\",\"txt.admin.models.jobs.view_csv_job.latest\":\"Or download the latest version of the CSV file.\",\"txt.admin.models.suspended_ticket.suspended_ticket_already_recovered\":\"Suspended ticket was already recovered.\",\"txt.admin.models.voice.number_support.anonymous\":\"Anonymous\",\"txt.admin.models.voice.number_support.browser\":\"Browser\",\"txt.admin.models.voice.number_support.unknown\":\"Unknown\",\"txt.admin.models.voice.number_support.blocked\":\"Blocked\",\"txt.admin.models.voice.number_support.restricted\":\"Restricted\",\"txt.admin.models.voice.availability.available\":\"Available\",\"txt.admin.models.voice.availability.on_call\":\"On Call\",\"txt.admin.models.voice.availability.wrap_up\":\"Wrap-up\",\"txt.admin.models.voice.availability.not_available\":\"Not Available\",\"txt.admin.models.voice.account_mailer.thank_you_for_trying_voice\":\"Thank you for trying Zendesk Voice!\",\"txt.admin.models.voice.account_mailer.expired_voice_credit\":\"Your account \\\"{{account}}\\\" has used its free Zendesk Voice credit\",\"txt.admin.models.voice.account_mailer.deleted_number_warning\":\"Your Zendesk Voice phone number {{number}} has been removed from your account\",\"txt.admin.models.voice.account_mailer.inactive_number_email\":\"Your Zendesk Voice number {{number}} will expire in {{days_left}} days\",\"txt.admin.models.voice.calls.ticket_creation.phone_call_from\":\"Phone Call from\",\"txt.admin.models.voice.calls.ticket_creation.phone_call_to\":\"Phone Call to\",\"txt.admin.models.voice.calls.ticket_creation.voicemail_from\":\"Voicemail from\",\"txt.admin.models.voice.calls.ticket_creation.called_by\":\"Called by\",\"txt.admin.models.voice.calls.ticket_creation.call_to\":\"Call to\",\"txt.admin.models.voice.calls.ticket_creation.call_from\":\"Call from\",\"txt.admin.models.voice.calls.ticket_creation.time_of_call\":\"Time of call\",\"txt.admin.models.voice.calls.ticket_creation.answered_by\":\"Answered by\",\"txt.admin.models.voice.calls.ticket_creation.caller\":\"Caller\",\"txt.admin.models.voice.calls.ticket_creation.calling\":\"Calling\",\"txt.admin.models.voice.calls.presenter.unknown\":\"Unknown\",\"txt.admin.models.voice.calls.presenter.voicemail\":\"Voicemail\",\"txt.admin.models.voice.calls.presenter.Completed\":\"Completed\",\"txt.admin.models.voice.calls.presenter.Abandoned\":\"Abandoned\",\"txt.admin.models.voice.calls.presenter.Pending\":\"Pending\",\"txt.admin.models.voice.calls.presenter.Browser\":\"Browser\",\"txt.admin.models.voice.calls.presenter.Retrieving_charge\":\"Retrieving charge\",\"txt.admin.models.voice.calls.charge_presenter.canceled\":\"Canceled\",\"txt.admin.models.voice.calls.charge_presenter.completed\":\"Completed\",\"txt.admin.models.voice.calls.charge_presenter.queued\":\"Queued\",\"txt.admin.models.voice.calls.charge_presenter.in-progress\":\"In Progress\",\"txt.admin.models.voice.calls.charge_presenter.ringing\":\"Ringing\",\"txt.admin.models.voice.calls.charge_presenter.failed\":\"Failed\",\"txt.admin.models.voice.calls.charge_presenter.busy\":\"Busy\",\"txt.admin.models.voice.calls.charge_presenter.no-answer\":\"No Answer\",\"txt.admin.models.voice.calls.charge_presenter.Pending\":\"Pending\",\"txt.admin.models.voice.calls.charge_presenter.Transcription\":\"Transcription\",\"txt.admin.models.voice.calls.export_job.enqueued\":\"Your CSV file is being built. You will receive an email with a download link shortly.\",\"txt.admin.models.voice.billing.transaction.InboundCharge\":\"Inbound Charge\",\"txt.admin.models.voice.billing.transaction.OutboundCharge\":\"Outbound Charge\",\"txt.admin.models.voice.billing.transaction.Credit\":\"Credit\",\"txt.admin.models.voice.billing.transaction.BetaCredit\":\"Beta Credit\",\"txt.admin.models.voice.billing.transaction.PromoCredit\":\"Promo Credit\",\"txt.admin.models.voice.billing.transaction.Refund\":\"Refund\",\"txt.admin.models.voice.billing.transaction.Payment\":\"Payment\",\"txt.admin.models.voice.billing.transaction.TranscriptionCharge\":\"Transcription Charge\",\"txt.admin.models.voice.billing.transaction.PhoneNumberCharge\":\"Phone Number Charge\",\"txt.admin.models.account.survey_response.industry_education\":\"Education\",\"txt.admin.models.account.survey_response.industry_entertainment\":\"Entertainment & Gaming\",\"txt.admin.models.account.survey_response.industry_financial\":\"Financial & Insurance Services\",\"txt.admin.models.account.survey_response.industry_nonprofit\":\"Government & Non-profit\",\"txt.admin.models.account.survey_response.industry_healthcare\":\"Healthcare\",\"txt.admin.models.account.survey_response.industry_consultancy\":\"IT Services & Consultancy\",\"txt.admin.models.account.survey_response.industry_manufacturing\":\"Manufacturing & Computer Hardware\",\"txt.admin.models.account.survey_response.industry_marketing\":\"Marketing & Advertising\",\"txt.admin.models.account.survey_response.industry_media\":\"Media & Telecommunications\",\"txt.admin.models.account.survey_response.industry_support\":\"Professional & Business Support Services\",\"txt.admin.models.account.survey_response.industry_real_estate\":\"Real Estate\",\"txt.admin.models.account.survey_response.industry_retail\":\"Retail\",\"txt.admin.models.account.survey_response.industry_social_media\":\"Social Media\",\"txt.admin.models.account.survey_response.industry_software\":\"Software\",\"txt.admin.models.account.survey_response.industry_travel\":\"Travel, Hospitality, & Tourism\",\"txt.admin.models.account.survey_response.industry_web_apps\":\"Web Applications\",\"txt.admin.models.account.survey_response.industry_hosting\":\"Web Hosting\",\"txt.admin.models.account.survey_response.industry_other\":\"Other\",\"txt.admin.models.account.survey_response.target_audience_internal\":\"Internal customers\",\"txt.admin.models.account.survey_response.target_audience_businesses\":\"External customers - Businesses\",\"txt.admin.models.account.survey_response.target_audience_customers\":\"External customers - Consumers\",\"txt.admin.models.account.survey_response.customer_count_hundreds\":\"Hundreds\",\"txt.admin.models.account.survey_response.customer_count_thousands\":\"Thousands\",\"txt.admin.models.account.survey_response.customer_count_tens_of_thousands\":\"Tens of thousands\",\"txt.admin.models.account.survey_response.customer_count_hundreds_of_thousands\":\"Hundreds of thousands\",\"txt.admin.models.account.survey_response.customer_count_millions\":\"Millions\",\"txt.admin.models.account.survey_response.customer_count_rather_not_say\":\"I'd rather not say\",\"txt.admin.models.account.survey_response.support_structure_part_time\":\"Support is a part-time role\",\"txt.admin.models.account.survey_response.support_structure_employees\":\"One or more employees do support\",\"txt.admin.models.account.survey_response.support_structure_dedicated_team\":\"A dedicated support team of agents\",\"txt.admin.models.account.survey_response.support_structure_support_organization\":\"A support organization with multiple teams\",\"txt.admin.models.account.before_you_make_changes_to_zendesk_settings\":\"Before you make changes to your Zendesk settings, the owner of this account must verify their email address.\",\"txt.admin.models.account.creation.first_ticket_mailer.sample_ticket_requested_by_you\":\"This is a sample ticket requested and submitted by you\",\"txt.admin.models.account.creation.first_ticket_mailer.this_is_the_first_comment\":\"This is the first comment. Feel free to delete this sample ticket.\",\"txt.admin.models.account.creation.first_ticket_mailer.sample_zendesk_tag\":\"sample Zendesk\",\"txt.admin.models.account.creation.first_ticket_mailer.second_comment_on_ticket\":\"This is a private comment (visible to agents only) that you added. You also changed the ticket priority to High. You can view a ticket's complete history by selecting the Events link in the ticket.\",\"txt.admin.models.account.creation.first_ticket_mailer.last_comment_in_ticket\":\"This is the latest comment for this ticket. You also changed the ticket status to Pending.\",\"txt.admin.models.account.facebook_support.close_facebook_message_ticket\":\"Close Facebook Message ticket 1 day after status is set to solved\",\"txt.admin.models.user.roles.reassign_tickets_light_agents_error_message\":\"Reassign tickets assigned to this agent.\",\"txt.admin.models.user.roles.role_name_short_owner_label\":\"Owner\",\"txt.admin.models.user.roles.role_name_short_admin_label\":\"Admin\",\"txt.admin.models.user.roles.role_name_short_agent_label\":\"Agent\",\"txt.admin.models.user.roles.role_name_short_restr_agent_label\":\"Restricted agent\",\"txt.admin.models.user.roles.role_name_short_light_agent_label\":\"Light agent\",\"txt.admin.models.user.roles.role_name_short_user_label\":\"User\",\"txt.admin.models.user.roles.invalid_role_combination_for_account_owner\":\"Invalid role combination for account owner. Account owner is always admin.\",\"txt.admin.models.user.roles.you_cannot_remove_the_admin_role_from_the_last_Admin\":\"You cannot remove the admin role from the last admin.\",\"txt.admin.models.user.na_label\":\"N/A\",\"txt.admin.models.user.identification.deleted_label\":\"(deleted)\",\"txt.admin.models.suspended_ticket_notification.Never\":\"Never\",\"txt.admin.models.suspended_ticket_notification.Every_10_minutes\":\"Every 10 minutes\",\"txt.admin.models.suspended_ticket_notification.Hourly_digest\":\"Hourly digest\",\"txt.admin.models.suspended_ticket_notification.Daily_digest\":\"Daily digest\",\"txt.admin.models.role.role_description_0\":\"Submits support tickets to your Zendesk.\",\"txt.admin.models.role.role_description_2\":\"Manages your Zendesk by setting up rules, users, organizations, groups, and SLAs. Has access to all tickets.\",\"txt.admin.models.role.role_description_4\":\"Receives and resolves tickets from end-users.\",\"txt.admin.models.role.role_description_8\":\"This is a transitory role that includes all agents who have not been assigned to a role. For these agents, Zendesk maintains the permissions the agents had before you upgraded your plan. You cannot assign agents to this transitory role. This role will disappear when all of its members have been assigned to other roles.\",\"txt.admin.models.sugar_crm_target.you_need_to_configure_sugarcrm\":\"You need to configure a SugarCRM integration before creating this target.\",\"txt.admin.models.widgets.widget.untitle_label\":\"Untitled\",\"txt.admin.models.widgets.batchbook_widget.Batchbook_widget\":\"Batchbook widget\",\"txt.admin.models.widgets.buddha_machine_widget.Buddha_Machine_widget\":\"Buddha Machine widget\",\"txt.admin.models.widgets.campfire_widget.Campfire_widget\":\"Campfire widget\",\"txt.admin.models.widgets.clarizen_widget.Clarizen_widget\":\"Clarizen widget\",\"txt.admin.models.widgets.constant_contact_widget.Constant_Contact_widget\":\"Constant Contact widget\",\"txt.admin.models.widgets.css_widget.CSS_widget\":\"CSS widget\",\"txt.admin.models.widgets.contactology_widget.Contactology_widget\":\"Contactology widget\",\"txt.admin.models.widgets.custom_widget.Custom_widget\":\"Custom widget\",\"txt.admin.models.widgets.embed_widget.Image_widget\":\"Image widget\",\"txt.admin.models.widgets.forums_widget.Forums_widget\":\"Forums widget\",\"txt.admin.models.widgets.freshbooks_widget.Freshbooks_widget\":\"Freshbooks widget\",\"txt.admin.models.widgets.get_satisfaction_widget.GetSatisfaction_widget\":\"GetSatisfaction widget\",\"txt.admin.models.widgets.global_widget.Global_widget\":\"Global widget\",\"txt.admin.models.widgets.google_analytics_widget.Google_Analytics_widget\":\"Google Analytics widget\",\"txt.admin.models.widgets.harvest_widget.Harvest_widget\":\"Harvest widget\",\"txt.admin.models.widgets.highrise_widget.Highrise_widget\":\"Highrise widget\",\"txt.admin.models.widgets.ifbyphone_widget.Ifbyphone_widget\":\"Ifbyphone widget\",\"txt.admin.models.widgets.javascript_widget.JavaScript_widget\":\"JavaScript widget\",\"txt.admin.models.widgets.jira_widget.JIRA_widget\":\"JIRA widget\",\"txt.admin.models.widgets.log_me_in_widget.LogMeIn_Rescue_widget\":\"LogMeIn Rescue widget\",\"txt.admin.models.widgets.mindtouch_widget.MindTouch_widget\":\"MindTouch widget\",\"txt.admin.models.widgets.organization_widget.Organization_widget\":\"Organization widget\",\"txt.admin.models.widgets.paglo_widget.GoToManage_widget\":\"GoToManage widget\",\"txt.admin.models.widgets.related_entries_widget.Related_topics_widget\":\"Related Topics widget\",\"txt.admin.models.widgets.salesforce_widget.Salesforce_widget\":\"Salesforce widget\",\"txt.admin.models.widgets.samanage_widget.SAManage_widget\":\"SAManage widget\",\"txt.admin.models.widgets.screen_steps_live_tasks_widget.ScreenSteps_Live_Tasks_widget\":\"ScreenSteps Live Tasks widget\",\"txt.admin.models.widgets.screen_steps_live_widget.ScreenSteps_Live_widget\":\"ScreenSteps Live widget\",\"txt.admin.models.widgets.tactile_widget.Tactile_widget\":\"Tactile widget\",\"txt.admin.models.widgets.text_widget.Text_widget\":\"Text widget\",\"txt.admin.models.widgets.top_forum_entries_widget.Hot_topics_widget\":\"Hot Topics widget\",\"txt.admin.models.widgets.top_performers_widget.Top_Performers_widget\":\"Top Performers widget\",\"txt.admin.models.widgets.top_performers_widget.this_weeks_top_performers\":\"This week's top performers\",\"txt.admin.models.widgets.views_widget.Ticket_views_widget\":\"Ticket Views widget\",\"txt.admin.models.business_hours_definition.Beginning_and_end_of_work\":\"Beginning and end of work day can't be the same hour.\",\"txt.admin.models.business_hours_definition.End_of_work_day_can\":\"End of work day cannot be earlier than beginning of work day.\",\"txt.admin.models.business_hours_definition.You_need_at_least_4\":\"You need at least 4 business hours in a week.\",\"txt.admin.models.remote_authentication.remote_login_url_is_not_url\":\"Remote login URL is not a URL\",\"txt.admin.models.remote_authentication.ip_range_invalid\":\"IP range {{range}} is invalid\",\"txt.admin.models.twitter.search.keywords_can_not_be_blank\":\"Keywords cannot be blank\",\"txt.admin.models.twitter.close_twitter_ticket_after_status_solved\":\"Close Twitter ticket 1 day after status is set to Solved\",\"txt.admin.models.ticket.validation.error_a_ticket_for_this_request_already_exists\":\"An {{ticket_number}} for this requester already exists. Only one open Twitter ticket may exist per requester.\",\"txt.admin.models.ticket.validation.requester_already_exists_with_that_email\":\"A user already exists with this email address\",\"txt.admin.models.targets.basecamp_target.Basecamp_target\":\"Basecamp target\",\"txt.admin.models.targets.campfire_target.Campfire_target\":\"Campfire target\",\"txt.admin.models.targets.clickatell_target.Clickatell_target\":\"Clickatell target\",\"txt.admin.models.targets.email_target.Email_target\":\"Email target\",\"txt.admin.models.targets.flowdock_target.Flowdock_target\":\"Flowdock target\",\"txt.admin.models.targets.get_satisfaction_target.GetSatisfaction_target\":\"GetSatisfaction target\",\"txt.admin.models.targets.jira_target.JIRA_target\":\"JIRA target\",\"txt.admin.models.targets.ms_dynamics_target.Microsoft_Dynamics_target\":\"Microsoft Dynamics target\",\"txt.admin.models.targets.oauth_target.Oauth_target\":\"Oauth target\",\"txt.admin.models.targets.pivotal_target.Pivotal_target\":\"Pivotal target\",\"txt.admin.models.targets.pivotal_target.from_ticket_title_with_no_params\":\"From ticket #{{ticket.id}}\",\"txt.admin.models.targets.salesforce_target.Salesforce_target\":\"Salesforce target\",\"txt.admin.models.targets.sugar_crm_target.SugarCRM_target\":\"SugarCRM target\",\"txt.admin.models.targets.system_target.System_target\":\"System target\",\"txt.admin.models.targets.twilio_target.Twilio_target\":\"Twilio target\",\"txt.admin.models.targets.twitter_target.Twitter_target\":\"Twitter target\",\"txt.admin.models.targets.url_target.URL_target\":\"URL target\",\"txt.admin.models.targets.yammer_stream_target.Yammer_Stream_target\":\"Yammer Stream target\",\"txt.admin.models.targets.yammer_target.Yammer_target\":\"Yammer target\",\"txt.admin.models.events.audit_metadata.location\":\"Location\",\"txt.admin.models.events.audit_metadata.ip_address\":\"IP address\",\"txt.admin.models.events.audit_metadata.client\":\"Client\",\"txt.admin.models.events.audit_metadata.message_id\":\"Message ID\",\"txt.admin.models.accounts.voice_support.previous_balance\":\"Previous Balance\",\"txt.admin.models.accounts.voice_support.credits\":\"Credits\",\"txt.admin.models.accounts.voice_support.call_charges\":\"Call Charges\",\"txt.admin.models.accounts.voice_support.phone_number_charges\":\"Phone Number Charges\",\"txt.admin.models.accounts.voice_support.balance\":\"Balance\",\"txt.admin.models.sharing.agreement_mailer.you_have_received_a_new_ticket_sharing\":\"You have received a new ticket sharing invite\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_pending\":\"Your ticket sharing invite is pending\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_accepted\":\"Your ticket sharing invite is accepted\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_declined\":\"Your ticket sharing invite is declined\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_inactive\":\"Your ticket sharing invite is inactive\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_failed\":\"Your ticket sharing invite has failed\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_has_been_revoked\":\"Your ticket sharing invite has been revoked\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_has_been_terminated\":\"Your ticket sharing agreement has been terminated\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_agreement_is_now_reactivated\":\"Your ticket sharing agreement has been reactivated\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_agreement_is_now_deactivated\":\"Your ticket sharing agreement has been deactivated\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_agreement_has_been_deleted\":\"Your partner has deleted your sharing agreement.\",\"txt.admin.models.sharing.agreement.a_remote_administrator\":\"a remote administrator\",\"txt.admin.models.logo.favicon.favicon_name\":\"favicon\",\"txt.admin.models.collaboration.cc_cannot_be_ticket_requester\":\"CC cannot be ticket requester\",\"txt.admin.models.collaboration.cc_invalid_user\":\"CC - invalid user\",\"txt.admin.models.cms.variant.Language\":\"[Language]:\",\"txt.admin.models.cms.variant.cant_be_blank\":\"cannot be blank\",\"txt.admin.models.cms.variant.Content\":\"[Content]:\",\"txt.admin.models.cms.variant.Active\":\"Active\",\"txt.admin.models.cms.variant.Inactive\":\"Inactive\",\"txt.admin.models.cms.variant.Out_of_date\":\" (Out of date)\",\"txt.admin.models.cms.text.Title\":\"[Title]:\",\"txt.admin.models.cms.text.has_already_been_taken\":\"has already been taken\",\"txt.admin.models.cms.text.Placeholder\":\"[Placeholder]:\",\"txt.admin.models.cms.text.Default_Language\":\"[Default Language]:\",\"txt.admin.models.cms.text.cant_be_blank\":\"cannot be blank\",\"txt.admin.models.cms.text.Content\":\"[Content]:\",\"txt.admin.models.cms.text.Text_still_has_references\":\"Text still has references\",\"txt.admin.models.cms.text.already_in_use\":\" {{dc_placeholder}} is already in use\",\"txt.admin.models.cms.text.non_ascii_already_in_use\":\" {{dc_placeholder}} is already in use. Please try replacing non-ascii characters in the text name\",\"txt.admin.models.cms.text.no_category\":\"(no category)\",\"txt.admin.account_settings.subscription.tab\":\"Subscription\",\"txt.admin.account_settings.branding.tab\":\"Branding\",\"txt.admin.account_settings.localization.tab\":\"Localization\",\"txt.admin.account_settings.address.tab\":\"Address\",\"txt.admin.account_settings.benchmark.tab\":\"Benchmark\",\"txt.admin.account_settings.invoices.tab\":\"Invoices\",\"txt.admin.account_settings.choose_plan\":\"Choose Plan and Options\",\"txt.admin.account_settings.select_plan\":\"You have selected {{plan_name}}\",\"txt.admin.account_settings.ucsf1\":\"Yes, I would like to have my next full billing cycle for Starter charged at $20/year for up to 3 agents.\",\"txt.admin.account_settings.ucsf2\":\"I understand that my pricing for other Zendesk plans will match prices listed at {{link}}.\",\"txt.admin.account_settings.ucsf3\":\"When you click Update Plan, this change is final.\",\"txt.admin.account_settings.ucsf4\":\"The Zendesk Starter plan is now FREE with a $20 donation to charity: water.\",\"txt.admin.account_settings.select.prompt\":\"- Please Select -\",\"txt.admin.account_settings.starter_plan_now_is_free_with_a_donation\":\"Starter plan now is Free with a $20 donation\",\"txt.admin.account_settings.thanks_for_your_donation\":\"THANKS FOR YOUR DONATION TO {{recipient}}\",\"txt.admin.account_settings.switch_now\":\"SWITCH NOW\",\"txt.admin.account_settings.ucsf_benioff_childrens_hospital\":\"charity: water\",\"txt.admin.events.report_locale_error.ticket_msg\":\"Problem reporting language error: ticket not found\",\"txt.admin.events.report_locale_error.success_msg\":\"Successfully reported detection error\",\"txt.admin.events.report_locale_error.error_msg\":\"Error reporting language error\",\"txt.admin.user_interface_helper.tip_attributes.last_comment\":\"Last comment  –  {{date_created}}\",\"txt.admin.view.people.user_merge.error.error_label\":\"Error\",\"txt.admin.view.people.user_merge.error.message\":\"Please {{close_window}} and try again.\",\"txt.admin.view.people.user_merge.error.close_window\":\"close this window\",\"txt.admin.view.people.user_merge.success.success_label\":\"Success!\",\"txt.admin.view.people.user_merge.success.message\":\"Users merged successfully. You can {{close_this_window}} now.\",\"txt.admin.view.people.user_merge.user.user_label\":\"User\",\"txt.admin.view.people.user_merge.new.merge_user_label\":\"Merge user\",\"txt.admin.view.people.user_merge.new.merge_into_label\":\"User to merge into\",\"txt.admin.view.people.user_merge.new.enter_name_email\":\"Enter name or email address\",\"txt.admin.view.people.user_merge.new.merge_label\":\"Merge\",\"txt.admin.view.people.user_merge.new.type_user\":\"Start typing and we'll look up matching users\",\"txt.admin.view.people.user_merge.new.or\":\"or\",\"txt.admin.view.people.user_merge.new.select_user\":\"Select one of the following users:\",\"txt.admin.view.people.user_merge.show.confirm_merge\":\"Confirm and Merge\",\"txt.admin.view.people.user_merge.show.message_one\":\"You are about to merge {{loser_name}} into {{winner_name}}\",\"txt.admin.view.people.user_merge.show.message_two\":\"{{loser_name}}'s {{loser_description}}, active tickets ({{ticket_amount}}) and topics ({{topic_amount}}) will be moved to the target user\",\"txt.admin.view.people.user_merge.show.different_winner_organization_warning\":\"{{loser_name}}'s Organization and all active tickets will be moved to {{winner_organization_name}}.\",\"txt.admin.view.people.user_merge.show.nil_winner_organization_warning\":\"{{loser_name}} will have no Organization, and all active tickets will lose association with {{loser_organization_name}}.\",\"txt.admin.view.people.user_merge.show.learn_more\":\"Learn more\",\"txt.admin.view.people.users.bulk_update.change_role_label\":\"change role\",\"txt.admin.view.people.users.direct_number_option.direct_line_label\":\"Direct Line\",\"txt.admin.view.people.users.group_tiles.no_agents_label\":\"no agents\",\"txt.admin.view.people.users.group_tiles.agents_label\":\"agent(s)\",\"txt.admin.view.people.users.group_tiles.multiple_agents_label.zero\":\"no agents\",\"txt.admin.view.people.users.group_tiles.multiple_agents_label.one\":\"1 agent\",\"txt.admin.view.people.users.group_tiles.multiple_agents_label.other\":\"{{count}} agents\",\"txt.admin.view.people.users.permission_set.member_role_label\":\"Member of Role:\",\"txt.admin.view.people.users.edit.new_user_label\":\"New user\",\"txt.admin.view.people.users.edit.role_groups_label\":\"Role & Groups\",\"txt.admin.view.people.users.merge.too_many_fail_attempts_alert\":\"Too many failed log in attempts in a short period of time, try again later. This incident has been logged by security@zendesk.com\",\"txt.admin.view.people.users.merge.too_many_fail_attempts_show_flash\":\"No email added to user. Go to your profile to add one.\",\"txt.admin.view.people.users.new.new_user_label\":\"New User\",\"txt.admin.view.people.users.select_bulk_action.change_agent\":\"Change agent {{bulk_update_attribute}}\",\"txt.admin.view.people.users.select_bulk_action.will_affect.one\":\"User will be affected by this change.\",\"txt.admin.view.people.users.select_bulk_action.will_affect.other\":\"Users will be affected by this change.\",\"txt.admin.view.people.users.select_bulk_action.submit_label\":\"Submit\",\"txt.admin.view.people.users.select_bulk_action.warning_reassignment\":\"Any of the selected agents currently assigned to the Legacy agent role cannot be reassigned to that role after you make this change.\",\"txt.admin.view.people.users.select_bulk_action.change_agent_role\":\"Change agent role\",\"txt.admin.view.people.users.new_requesters.email_label\":\"Email (required)\",\"txt.admin.view.people.users.new_requesters.name_label\":\"Name\",\"txt.admin.view.people.users.new_requesters.phone_label\":\"Phone\",\"txt.admin.view.people.users.new_requesters.organization_label\":\"Organization\",\"txt.admin.view.people.users.new_requesters.create_label\":\"Create\",\"txt.admin.view.people.users.per_user_permissions.has_access_to\":\"Has access to:\",\"txt.admin.view.people.users.per_user_permissions.all_tickets\":\"All tickets\",\"txt.admin.view.people.users.per_user_permissions.all_tickets_others\":\"(can also add, modify, and assume end-users)\",\"txt.admin.view.people.users.per_user_permissions.tickets_agent_group\":\"Tickets within this agent's group(s)\",\"txt.admin.view.people.users.per_user_permissions.organization_ticket\":\"Tickets requested by users in this agent's organization\",\"txt.admin.view.people.users.per_user_permissions.organization_ticket_other\":\"(also can't see forums restricted to other organizations)\",\"txt.admin.view.people.users.per_user_permissions.assigned_tickets\":\"Tickets assigned to this agent only\",\"txt.admin.view.people.users.per_user_permissions.can_add_comments\":\"Can add ticket comments that are:\",\"txt.admin.view.people.users.per_user_permissions.can_add_comments_public\":\"Public or private\",\"txt.admin.view.people.users.can_add_comments_private\":\"Private only (viewable only by other agents)\",\"txt.admin.view.people.users.forum_moderate_permissions\":\"Can moderate (edit, delete, and reorder) topics in forums:\",\"txt.admin.view.people.users.forum_moderate_permissions_yes\":\"Yes\",\"txt.admin.view.people.users.forum_moderate_permissions_no\":\"No\",\"txt.admin.view.people.users.sidebar.new_users_welcome_email\":\"When you create a new user, a welcome email is sent.\",\"txt.admin.view.people.users.sidebar.new_users_welcome_email_explanation\":\"The welcome email includes a verification link, which prompts the user to select a password and log in for the first time.\",\"txt.admin.view.people.users.sidebar.here_label\":\"here\",\"txt.admin.view.people.users.sidebar.customize_welcome_email\":\"You can customize the content of the welcome email {{here_link}}.\",\"txt.admin.view.people.users.sidebar.when_logged_in_what_can_user_do\":\"The user can then create new support requests and view or add comments to any of their existing support requests.\",\"txt.admin.view.people.users.sidebar.administrator_label\":\"Administrator\",\"txt.admin.view.people.users.sidebar.new_ticket\":\"New ticket\",\"txt.admin.view.people.users.sidebar.bulk_import_label\":\"Bulk import\",\"txt.admin.view.people.users.sidebar.bulk_import_text\":\"Have a lot of existing users to import?\",\"txt.admin.view.people.users.sidebar.bulk_user_import_label\":\"Bulk user import\",\"txt.admin.view.people.users.user.agent_label\":\"Agent\",\"txt.admin.view.people.users.user.shared_label\":\"shared\",\"txt.admin.view.people.users.user.at_label\":\"at {{organization}}\",\"txt.admin.view.people.users.user.unverified\":\"(unverified)\",\"txt.admin.view.people.users.user.assume_label\":\"assume\",\"txt.admin.view.people.users.user.delete_label\":\"delete\",\"txt.admin.view.people.users.user.delete_confirmation_message_end_user\":\"Are you sure you want to delete the user {{user_name}}?\",\"txt.admin.view.people.users.user.delete_confirmation_message_agent\":\"Are you sure you want to delete the user {{user_name}}? This will unassign all the tickets assigned to this agent.\",\"txt.admin.view.people.users.user.assume_text\":\"Temporarily log in as this user\",\"txt.admin.view.people.users.user.edit_label\":\"edit\",\"txt.admin.view.people.users.user.no_proper_identity\":\"The account owner and users without an email address cannot be assigned to the agent role.\",\"txt.admin.view.people.users.role_and_groups.explanation_of_roles\":\"Roles can be used to set pre-defined constraints on users. Only agents who are admins can create and customize agent roles.\",\"txt.admin.view.people.users.role_and_groups.learn_more\":\"Learn more\",\"txt.admin.view.people.users.role_and_groups.what_is_an_end_user\":\"What is an end-user?\",\"txt.admin.view.people.users.role_and_groups.end_user_explanation\":\"End-users are those who require support from your team of agents and administrator. End-users submit tickets, request live chats, ask questions on your forums, etc.\",\"txt.admin.view.people.users.role_and_groups.permissions_end_users\":\"Permissions for all end-users\",\"txt.admin.view.people.users.role_and_groups.permissions_end_users_explanation\":\"End-users have access to a specific user interface where they can manage tickets, as well as:\",\"txt.admin.view.people.users.role_and_groups.submit_ticket_label\":\"Submit tickets\",\"txt.admin.view.people.users.role_and_groups.create_topics_label\":\"Create topics (where forum permission allows)\",\"txt.admin.view.people.users.role_and_groups.create_comments_label\":\"Create comments in topics (where topic permission allows)\",\"txt.admin.view.people.users.role_and_groups.vote_topics_label\":\"Vote on topics\",\"txt.admin.view.people.users.role_and_groups.what_is_an_agent\":\"What is an agent?\",\"txt.admin.view.people.users.role_and_groups.custom_roles_label\":\"custom roles\",\"txt.admin.view.people.users.role_and_groups.agent_explanation\":\"An agent in Zendesk is essentially a member of your support staff. They deal with the workflow of tickets coming into Zendesk, answering questions and problems from your customers. Admins may create {{custom_roles}} for agents.\",\"txt.admin.view.people.users.role_and_groups.other_roles\":\"In addition, there are two standard, non-modifiable agent roles:\",\"txt.admin.view.people.users.role_and_groups.light_agent_label\":\"Light Agent\",\"txt.admin.view.people.users.role_and_groups.what_light_agent_is\":\"complementary agent who can make private comments on tickets accessible by the light agent\",\"txt.admin.view.people.users.role_and_groups.administrator_label\":\"Administrator\",\"txt.admin.view.people.users.role_and_groups.what_administrator_is\":\"ultimate Zendesk user with full system access (except for invoicing)\",\"txt.admin.view.people.users.role_and_groups.note_label\":\"Note:\",\"txt.admin.view.people.users.role_and_groups.note_text\":\" Anything other than an end-user or a light agent is considered a charged user license.\",\"txt.admin.view.people.users.role_and_groups.end_user_details\":\"An end-user has access to tickets requested by him/herself only.\",\"txt.admin.view.people.users.role_and_groups.allow_access_to_end_user_organization\":\"Allow access to tickets in end-user's organization\",\"txt.admin.view.people.users.role_and_groups.read_tickets_from_others\":\"End-users will be able to read tickets submitted by others in the organization.\",\"txt.admin.view.people.users.role_and_groups.note_of_shared_tickets\":\" If the end-user belongs to a shared organization then the end-user will always have access to tickets in that organization.\",\"txt.admin.view.people.users.role_and_groups.agent_role\":\"Agent Role\",\"txt.admin.view.people.users.role_and_groups.groups_label\":\"Groups\",\"txt.admin.view.people.users.role_and_groups.what_groups_are\":\"Groups are used to organize your agents. For example, you can create groups by agent expertise (sales, hardware, accounting, etc.).\",\"txt.admin.view.people.users.role_and_groups.groups_only_for_agents\":\"Groups are only available to agents.\",\"txt.admin.view.people.users.role_and_groups.click_groups_to_which_it_belongs\":\"Click each group that you want to add the agent to.\",\"txt.admin.view.people.users.role_and_groups.group_membership\":\"Agents must belong to at least 1 group. By default all agents are assigned to the '{{default_group_name}}' group. Once you've assigned the agent to another group, you may remove them from the '{{default_group_name}}' group if desired.\",\"txt.admin.view.people.users.role_and_groups.default_group_label\":\"Default Group\",\"txt.admin.view.people.users.role_and_groups.default_group_description\":\"The default group is used if the agent is assigned to a ticket and a group is not also selected.\",\"txt.admin.view.people.users.mini_dashboard.satisfaction_statistics\":\"Satisfaction Statistics (historical)\",\"txt.admin.view.people.users.mini_dashboard.tickets_label\":\"Tickets\",\"txt.admin.view.people.users.mini_dashboard.total_tickets_label\":\"Total tickets created by you\",\"txt.admin.view.people.users.mini_dashboard.good_label\":\"Good\",\"txt.admin.view.people.users.mini_dashboard.bad_label\":\"Bad\",\"txt.admin.view.people.users.mini_dashboard.good_rated_tickets\":\"Tickets you rated Good\",\"txt.admin.view.people.users.mini_dashboard.bad_rated_tickets\":\"Tickets you rated Bad\",\"txt.admin.view.people.users.show.deleted_label\":\"(deleted) \",\"txt.admin.view.people.users.show.send_verification_email_again\":\"Send verification email again\",\"txt.admin.view.people.users.show.verify_now_label\":\"verify now\",\"txt.admin.view.people.users.show.merge_into\":\"merge \\\"{{email_address}}\\\" into this user\",\"txt.admin.view.people.users.show.view_properties_label\":\"(view properties)\",\"txt.admin.view.people.users.show.hide_properties_label\":\"(hide properties)\",\"txt.admin.view.people.users.show.twitter_properties\":\"Twitter properties\",\"txt.admin.view.people.users.show.twitter_properties_text\":\"The user needs to log in with their Twitter account before we can collect properties.\",\"txt.admin.view.people.users.show.external_id\":\"(External ID)\",\"txt.admin.view.people.users.show.profile_information_label\":\"Profile Information\",\"txt.admin.view.people.users.show.public_name_label\":\"Public name {{public_name}}\",\"txt.admin.view.people.users.show.access_role\":\"Access to {{role_name}}\",\"txt.admin.view.people.users.show.organization\":\"organization\",\"txt.admin.view.people.users.show.note_member_of_shared_organization\":\"Note: This user is a member of a shared {{organization_label}} and can therefore access all tickets in the organization.\",\"txt.admin.view.people.users.show.can_moderate_topics\":\"Can moderate forum topics\",\"txt.admin.view.people.users.show.language_name\":\"Language {{language_name}}\",\"txt.admin.view.people.users.show.created_label\":\"Created {{date}}\",\"txt.admin.view.people.users.show.last_login_label\":\"Last login {{date}}\",\"txt.admin.view.people.users.show.shard_label\":\"Shard {{shard_id}}\",\"txt.admin.view.people.users.show.information_crm_label\":\"{{crm_integration_name}} Information\",\"txt.admin.view.people.users.show.error_fetching_data\":\"An error occurred when fetching data.\",\"txt.admin.view.people.users.basic_info.display_name_label\":\"Display name\",\"txt.admin.view.people.users.basic_info.display_name_text\":\"Enter a display name if you do not want your real name exposed to end-users.\",\"txt.admin.view.people.users.basic_info.identities_label\":\"Identities\",\"txt.admin.view.people.users.basic_info.direct_line_with_number\":\"{{phone_number}} (direct line)\",\"txt.admin.view.people.users.basic_info.agent_forwarding_label\":\"Agent forwarding\",\"txt.admin.view.people.users.basic_info.eg_of_phone_number\":\"e.g. '+15551234567'\",\"txt.admin.view.people.users.basic_info.eg_phone_extension\":\"e.g. '123#'\",\"txt.admin.view.people.users.basic_info.phone_number_instructions\":\"Enter your phone number with country code to accept Zendesk Voice calls at your office phone or mobile phone.\",\"txt.admin.view.people.users.basic_info.uk_mobile_forwarding\":\"Note: Forwarding to UK mobile numbers is disabled on your account.\",\"txt.admin.view.people.users.basic_info.time_is_relative_label\":\"Time is relative\",\"txt.admin.view.people.users.basic_info.time_is_relative_text\":\"Users can add their personal time zone to their account. This enables users to see timestamps in Zendesk relative to their own time zone, rather than the global time zone of the Zendesk account.\",\"txt.admin.view.people.users.basic_info.upgrade_plan_text\":\"Upgrade to the Plus or Enterprise plan to select personal time zones.\",\"txt.admin.view.people.users.basic_info.language_label\":\"Language\",\"txt.admin.view.people.users.basic_info.default_language_label\":\"Default ({{language_name}})\",\"txt.admin.view.people.users.basic_info.choose_language_text\":\"Choose the language to display for this user.\",\"txt.admin.view.people.users.basic_info.organization_label\":\"Organization\",\"txt.admin.view.people.users.basic_info.sorting_users_into_companies_title\":\"Sorting users into companies\",\"txt.admin.view.people.users.basic_info.sorting_users_into_companies_text_one\":\"By putting end-users or agents into organizations you can track requests from those organizations.\",\"txt.admin.view.people.users.basic_info.sorting_users_into_companies_text_two\":\"You can also enable users within an organization to see each other's tickets. This expands visibility and potentially reduces duplicate tickets from multiple users in the same organization.\",\"txt.admin.view.people.users.basic_info.leave_blank_text\":\"Leave blank to select the default organization according to your default organization mappings.\",\"txt.admin.view.people.users.basic_info.tags_label\":\"Tags\",\"txt.admin.view.people.users.basic_info.tags_text\":\"Tags will be added to tickets requested by the user.\",\"txt.admin.view.people.users.basic_info.information_label\":\"Information\",\"txt.admin.view.people.users.basic_info.information_text\":\"Additional information that is visible to agents only, not end-users.\",\"txt.admin.view.people.users.basic_info.details_label\":\"Details\",\"txt.admin.view.people.users.basic_info.eg_an_address_text\":\"Optional user details, such as an address.\",\"txt.admin.view.people.users.basic_info.notes_label\":\"Notes\",\"txt.admin.view.people.users.basic_info.notes_text\":\"Notes can also be updated on the agent ticket page.\",\"txt.admin.view.people.users.basic_info.signature_label\":\"Signature\",\"txt.admin.view.people.users.basic_info.signature_text\":\"The signature is added to your public ticket comments.\",\"txt.admin.view.people.users.basic_info.role_label\":\"Role\",\"txt.admin.view.people.users.basic_info.role_small_explanation\":\"The role of the user determines what the user can do.\",\"txt.admin.view.people.users.basic_info.learn_more_label\":\"Learn more\",\"txt.admin.view.people.users.basic_info.role_explanation_text_one\":\"End-Users are the most basic type of user. Generally they can only submit tickets, view forums, create topics, and comment.\",\"txt.admin.view.people.users.basic_info.role_explanation_text_two\":\"Agents are generally responsible for managing tickets and answering questions or problems from customers. However, you can set role restrictions that limit them to moderating your knowledge base and community. This empowers your customers or super users in the community.\",\"txt.admin.view.people.users.basic_info.role_explanation_text_three\":\"Admins are the most powerful type user. They can do everything that the owner of the Zendesk account can.\",\"txt.admin.view.people.users.basic_info.end_user_label\":\"End-user\",\"txt.admin.view.people.users.basic_info.has_access_to\":\"Has access to:\",\"txt.admin.view.people.users.basic_info.has_access_to_requested\":\"Tickets requested by user only\",\"txt.admin.view.people.users.basic_info.has_access_to_organization\":\"Tickets from user's organization\",\"txt.admin.view.people.users.basic_info.has_access_to_organization_note\":\"Note: If the user belongs to a shared organization, then the user always has access to tickets in the organization.\",\"txt.admin.view.people.users.basic_info.agent_label\":\"Agent\",\"txt.admin.view.people.users.basic_info.has_access_to_all_tickets\":\"All tickets\",\"txt.admin.view.people.users.basic_info.help_desk_operator_label\":\"Help desk operator\",\"txt.admin.view.people.users.basic_info.has_access_to_all_tickets_others\":\"(can also add, modify, and assume an end-user)\",\"txt.admin.view.people.users.basic_info.access_to_tickets_group\":\"Tickets within this agent's groups\",\"txt.admin.view.people.users.basic_info.access_to_tickets_organization\":\"Tickets requested by users in this agent's organization\",\"txt.admin.view.people.users.basic_info.access_to_tickets_organization_restrictions\":\"(also can't see forums restricted to other organizations)\",\"txt.admin.view.people.users.basic_info.access_only_to_his_tickets\":\"Tickets assigned to this agent only\",\"txt.admin.view.people.users.basic_info.ticket_comments_text\":\"Can add ticket comments that are:\",\"txt.admin.view.people.users.basic_info.public\":\"Public or private\",\"txt.admin.view.people.users.basic_info.private\":\"Private only (viewable only by other agents)\",\"txt.admin.view.people.users.basic_info.topics_in_forum_text\":\"Can moderate (edit, delete, and reorder) topics in forums: \",\"txt.admin.view.people.users.basic_info.yes_label\":\"Yes\",\"txt.admin.view.people.users.basic_info.no_label\":\"No\",\"txt.admin.view.people.users.basic_info.admin_label\":\"Admin\",\"txt.admin.view.people.users.basic_info.delete_label\":\"Delete\",\"txt.admin.view.people.users.basic_info.delete_user_confirmation_message\":\"Are you sure you wish to delete the user {{user_name}}?\",\"txt.admin.view.people.users.basic_info.delete_agent_extra_message\":\" This will unassign all the tickets assigned to this agent.\",\"txt.admin.view.people.users.basic_info.create_label\":\"Create\",\"txt.admin.view.targets.select_target_to_add.select_target_type\":\"Select target type\",\"txt.admin.view.targets.select_target_to_add.select_widget_label\":\"Select widget\",\"txt.admin.forums.home.user_portal_help\":\"This is the Web portal end-users see when they visit your Zendesk. You can change your Web portal content here.\",\"txt.admin.controllers.people.groups.group.create_success_notice\":\"Group {{group_name}} created\",\"txt.admin.controllers.people.groups.group.create_failure_notice\":\"Failed to create group\",\"txt.admin.controllers.people.groups.group.update_success_notice\":\"Group {{group_name}} updated\",\"txt.admin.controllers.people.groups.group.update_failure_notice\":\"Failed to update group\",\"txt.admin.controllers.people.groups.group.delete_success_notice\":\"Group {{group_name}} deleted\",\"txt.admin.controllers.people.groups.group.delete_failure_notice\":\"Failed to delete group\",\"txt.admin.controllers.people.organization.create_success_notice\":\"Organization {{organization_name}} created\",\"txt.admin.controllers.people.organization.create_failure_notice\":\"Failed to create organization\",\"txt.admin.controllers.people.organization.update_success_notice\":\"Organization {{organization_name}} updated\",\"txt.admin.controllers.people.organization.update_failure_notice\":\"Failed to update organization\",\"txt.admin.controllers.people.organization.delete_success_notice\":\"Organization {{organization_name}} deleted\",\"txt.admin.controllers.people.organization.delete_failure_notice\":\"Failed to delete organization\",\"txt.admin.controllers.people.password.ensure_user_present\":\"You can generate a new reset link from the login page.\",\"txt.admin.controllers.people.tags.destroy_message\":\"Tag {{tag_id}} removed from all users and organizations.\",\"txt.admin.controllers.people.roles.clone_name\":\"Copy of {{role_name}}\",\"txt.admin.controllers.people.role.create_success_notice\":\"Role {{role_name}} created\",\"txt.admin.controllers.people.role.create_failure_notice\":\"There was a problem creating this role:\",\"txt.admin.controllers.people.role.update_success_notice\":\"Role {{role_name}} updated\",\"txt.admin.controllers.people.role.update_failure_notice\":\"There was a problem updating this role:\",\"txt.admin.controllers.people.role.delete_success_notice\":\"Role {{role_name}} deleted\",\"txt.admin.controllers.people.role.delete_failure_notice\":\"Role could not be deleted:\",\"txt.admin.controllers.people.role.cannot_find_role_with_id\":\"Could not find a role with that id.\",\"txt.admin.controllers.people.role.cannot_find_role\":\"That role does not exist.\",\"txt.admin.controllers.people.role.cannot_be_edited\":\"This role is read-only and cannot be edited.\",\"txt.admin.controllers.people.role.cannot_be_deleted\":\"This role cannot be deleted.\",\"txt.admin.controllers.people.role.cannot_use_feature\":\"Your Zendesk plan does not allow access to this feature.\",\"txt.admin.controllers.people.user_merge.merge_success\":\"{{user_name_who_losses}} was successfully merged into {{user_name_who_wins}}\",\"txt.admin.controllers.people.user_merge.merge_fail\":\"There was an unexpected problem during merge. Please contact our support team for details.\",\"txt.admin.controllers.people.user_merge.find_user_fail\":\"User not found {{user_name}}\",\"txt.admin.controllers.people.user_merge.no_permission_to_edit\":\"You do not have permission to edit {{user_name}}.\",\"txt.admin.controllers.people.user_merge.can_only_merge_end_user\":\"You can merge end-users only. {{user_name}} is not an end-user.\",\"txt.admin.controllers.people.user_merge.not_a_valid_loser\":\"{{user_name}} is not a valid loser.\",\"txt.admin.controllers.people.user_merge.find_user_fail_with_no_params\":\"User not found\",\"txt.admin.controllers.people.user_merge.cannot_merge_user_to_itself\":\"You selected the same user as loser and winner: {{user_name}}. You cannot merge a user into itself.\",\"txt.admin.controllers.people.user_merge.not_a_valid_winner\":\"{{user_name}} is not a valid winner.\",\"txt.admin.controllers.people.users_controller.assigned_tickets_label\":\"Assigned tickets\",\"txt.admin.controllers.people.users_controller.tickets_label\":\"Tickets\",\"txt.admin.controllers.rules.analysis_controller.rule_analysis_title\":\"Rule analysis\",\"txt.admin.controllers.rules.analysis_controller.na_label\":\"N/A\",\"txt.admin.controllers.rules.views_controller.beware_status_less_than_solved\":\"'Status less than solved' has been added as a hidden rule because at least one of the following ticket properties are required in the ALL conditions section:
  • Status, Type, Group, Assignee, or Requester
\",\"txt.admin.controllers.rules_controller.not_found_label\":\"Not found\",\"txt.admin.controllers.rules_controller.rule_created_success\":\"{{type_of_rule}} {{rule_name}} created\",\"txt.admin.controllers.rules_controller.rule_created_failure\":\"{{rule_name}} could not be created as:\",\"txt.admin.controllers.rules_controller.rule_update_success\":\"{{type_of_rule}} {{rule_name}} updated\",\"txt.admin.controllers.rules_controller.rule_updated_failure\":\"{{rule_name}} could not be updated as:\",\"txt.admin.controllers.rules_controller.inactive_deleted_success\":\"{{inactive_size}} inactive {{rule_type}} deleted\",\"txt.admin.controllers.rules_controller.activate_deactivate\":\"{{type_of_rule}} '{{rule_name}}' {{rule_state}}\",\"txt.admin.controllers.rules_controller.rule_deleted_success\":\"{{rule_type}} '{{rule_name}}' deleted\",\"txt.admin.controllers.rules_controller.rule_deleted_failure\":\"{{rule_type}} '{{rule_name}}' could not be deleted\",\"txt.admin.controllers.rules_controller.View_deactivated\":\"View '{{rule_name}}' deactivated\",\"txt.admin.controllers.rules_controller.Macro_deactivated\":\"Macro '{{rule_name}}' deactivated\",\"txt.admin.controllers.rules_controller.Automation_deactivated\":\"Automation '{{rule_name}}' deactivated\",\"txt.admin.controllers.rules_controller.Trigger_deactivated\":\"Trigger '{{rule_name}}' deactivated\",\"txt.admin.controllers.rules_controller.View_activated\":\"View '{{rule_name}}' activated\",\"txt.admin.controllers.rules_controller.Macro_activated\":\"Macro '{{rule_name}}' activated\",\"txt.admin.controllers.rules_controller.Automation_activated\":\"Automation '{{rule_name}}' activated\",\"txt.admin.controllers.rules_controller.Trigger_activated\":\"Trigger '{{rule_name}}' activated\",\"txt.admin.controllers.rules_controller.rule_created_success_View\":\"View {{rule_name}} created\",\"txt.admin.controllers.rules_controller.rule_created_success_Macro\":\"Macro {{rule_name}} created\",\"txt.admin.controllers.rules_controller.rule_created_success_Automation\":\"Automation {{rule_name}} created\",\"txt.admin.controllers.rules_controller.rule_created_success_Trigger\":\"Trigger {{rule_name}} created\",\"txt.admin.controllers.rules_controller.rule_deleted_success_View\":\"View '{{rule_name}}' deleted\",\"txt.admin.controllers.rules_controller.rule_deleted_success_Macro\":\"Macro '{{rule_name}}' deleted\",\"txt.admin.controllers.rules_controller.rule_deleted_success_Trigger\":\"Trigger '{{rule_name}}' deleted\",\"txt.admin.controllers.rules_controller.rule_deleted_success_Automation\":\"Automation '{{rule_name}}' deleted\",\"txt.admin.controllers.rules_controller.rule_update_success_View\":\"View {{rule_name}} updated\",\"txt.admin.controllers.rules_controller.rule_update_success_Macro\":\"Macro {{rule_name}} updated\",\"txt.admin.controllers.rules_controller.rule_update_success_Automation\":\"Automation {{rule_name}} updated\",\"txt.admin.controllers.rules_controller.rule_update_success_Trigger\":\"Trigger {{rule_name}} updated\",\"txt.admin.controllers.rules_controller.inactive_deleted_success_views\":\"{{inactive_size}} inactive views deleted\",\"txt.admin.controllers.rules_controller.inactive_deleted_success_macros\":\"{{inactive_size}} inactive macros deleted\",\"txt.admin.controllers.rules_controller.inactive_deleted_success_automations\":\"{{inactive_size}} inactive automations deleted\",\"txt.admin.controllers.rules_controller.inactive_deleted_success_triggers\":\"{{inactive_size}} inactive triggers deleted\",\"txt.admin.controllers.rules_controller.rule_created_failure_View\":\"View could not be created as:\",\"txt.admin.controllers.rules_controller.rule_created_failure_Automation\":\"Automation could not be created as:\",\"txt.admin.controllers.rules_controller.rule_created_failure_Trigger\":\"Trigger could not be created as:\",\"txt.admin.controllers.rules_controller.rule_created_failure_Macro\":\"Macro could not be created as:\",\"txt.admin.controllers.rules_controller.rule_updated_failure_View\":\"View could not be updated as:\",\"txt.admin.controllers.rules_controller.rule_updated_failure_Macro\":\"Macro could not be updated as:\",\"txt.admin.controllers.rules_controller.rule_updated_failure_Trigger\":\"Trigger could not be updated as:\",\"txt.admin.controllers.rules_controller.rule_updated_failure_Automation\":\"Automation could not be updated as:\",\"txt.admin.controllers.rules_controller.rule_deleted_failure_View\":\"View '{{rule_name}}' could not be deleted\",\"txt.admin.controllers.rules_controller.rule_deleted_failure_Automation\":\"Automation '{{rule_name}}' could not be deleted\",\"txt.admin.controllers.rules_controller.rule_deleted_failure_Trigger\":\"Trigger '{{rule_name}}' could not be deleted\",\"txt.admin.controllers.rules_controller.rule_deleted_failure_Macro\":\"Macro '{{rule_name}}' could not be deleted\",\"txt.admin.controllers.import_controller.error_in_import_task\":\"There was an error creating the import task. Please contact our support team.\",\"txt.admin.controllers.import_controller.rejection_because_of_file_size\":\"Your import file was a size that resulted in rejection. Split the file into smaller files of 2000 rows and wait for the 'import ready' email confirmation before submitting the next file. Remember to keep the headers in the different files to preserve the format.\",\"txt.admin.controllers.reports_controler.copy_of_source\":\"Copy of {{source_title}}\",\"txt.admin.controllers.reports_controler.report_created_label\":\"Report {{report_title}} created\",\"txt.admin.controllers.reports_controler.failed_create_report_notice\":\"Failed to create report: \",\"txt.admin.controllers.reports_controler.report_updated_label\":\"Report {{report_title}} updated\",\"txt.admin.controllers.reports_controler.failed_to_update_report_notice\":\"Failed to update report:\",\"txt.admin.controllers.reports_controler.report_deleted_notice\":\"Report \\\"{{report_title}}\\\" deleted\",\"txt.admin.controllers.reports_controler.preview_report_label\":\"Preview for report \\\"{{report_title}}\\\"\",\"txt.admin.controllers.tag_controller.tag_removed_from_success\":\"Tag \\\"{{tag_name}}\\\" successfully removed from:\",\"txt.admin.controllers.tag_controller.open_tickets.one\":\"{{open_tickets}} open ticket\",\"txt.admin.controllers.tag_controller.open_tickets.other\":\"{{open_tickets}} open tickets\",\"txt.admin.controllers.tag_controller.topics.one\":\"{{entry}} topic\",\"txt.admin.controllers.tag_controller.topics.other\":\"{{entry}} topics\",\"txt.admin.controllers.tag_controller.no_tags_removed_message\":\"No tags removed. Closed tickets are not affected by this operation.\",\"txt.admin.controllers.tag_controller.no_tickets_found_with_tag\":\"No tickets or topics found with tag \\\\\\\"{{tag_name}}\\\\\\\"\",\"txt.admin.controllers.jobs_controller.job_submitted_email_message\":\"Your job has been submitted. You will receive email with a download link shortly.\",\"txt.admin.controllers.suspended_tickets_controller.select_one_suspended_ticket_to_recover\":\"Select at least one suspended ticket to recover.\",\"txt.admin.controllers.suspended_tickets_controller.user_verified_emails_recover\":\"{{recovered_user}} is now the verified owner of {{email}}. Suspended tickets from {{email}} were recovered.\",\"txt.admin.controllers.suspended_tickets_controller.suspended_ticket_recovered.one\":\"1 suspended ticket recovered.\",\"txt.admin.controllers.suspended_tickets_controller.suspended_ticket_recovered.other\":\"{{count}} suspended tickets recovered.\",\"txt.admin.controllers.suspended_tickets_controller.no_tickets_recovered_label\":\"No tickets were recovered.\",\"txt.admin.controllers.suspended_tickets_controller.select_one_to_delete\":\"Select at least one suspended ticket to delete.\",\"txt.admin.controllers.suspended_tickets_controller.one\":\"1 suspended ticket deleted.\",\"txt.admin.controllers.suspended_tickets_controller.other\":\"{{count}} suspended tickets deleted.\",\"txt.admin.controllers.suspended_tickets_controller.suspended_ticket_no_associated_ticket\":\"The suspended ticket {{ticket_id}} has no associated ticket.\",\"txt.admin.controllers.suspended_tickets_controller.verified_user_recovered_tickets\":\"{{user_name}} is now the verified owner of {{user_email}}. Suspended tickets from {{user_email}} were recovered.\",\"txt.admin.controllers.suspended_tickets_controller.suspended_tickets_deleted.one\":\"1 suspended ticket deleted\",\"txt.admin.controllers.suspended_tickets_controller.suspended_tickets_deleted.zero\":\"0 suspended ticket deleted\",\"txt.admin.controllers.suspended_tickets_controller.suspended_tickets_deleted.other\":\"{{count}} suspended ticket deleted\",\"txt.admin.controllers.suspended_tickets_controller.suspended_tickets_recovered.one\":\"1 suspended ticket recovered\",\"txt.admin.controllers.suspended_tickets_controller.suspended_tickets_recovered.other\":\"{{count}} suspended ticket recovered\",\"txt.admin.controllers.suspended_tickets_controller.no_tickets_recovered\":\"No tickets were recovered.\",\"txt.admin.controllers.ticket_fields_controller.field_created\":\"Field {{title_ticket_field}} created\",\"txt.admin.controllers.ticket_fields_controller.field_could_not_be_created_label\":\"Field could not be created as:\",\"txt.admin.controllers.ticket_fields_controller.field_updated\":\"Field {{title_ticket_field}} updated\",\"txt.admin.controllers.ticket_fields_controller.field_could_not_be_updated_label\":\"Field could not be updated as:\",\"txt.admin.controllers.ticket_fields_controller.field_deleted\":\"Field '{{title_ticket_field}}' deleted\",\"txt.admin.controllers.ticket_fields_controller.field_could_not_be_deleted\":\"Field '{{title_ticket_field}}' could not be deleted\",\"txt.admin.controllers.ticket_fields_controller.ticket_field_activated\":\"Ticket field '{{title_ticket_field}}' activated\",\"txt.admin.controllers.ticket_fields_controller.ticket_field_deactivated\":\"Ticket field '{{title_ticket_field}}' deactivated\",\"txt.admin.controllers.base_controller.your_plan_doesnot_provide_this_feature\":\"Your plan does not provide access to this feature.\",\"txt.admin.controllers.base_controller.access_denied_label\":\"Access denied\",\"txt.admin.controllers.base_controller.dont_have_access_to_this_page\":\"You do not have access to this page. Contact the account owner of this Zendesk account for help.\",\"txt.admin.controllers.scheduled_csv_exports_controllers.csv_successfully_created\":\"CSV Export Schedule was successfully created\",\"txt.admin.controllers.scheduled_csv_exports_controllers.csv_couldnnot_be_saved\":\"CSV Export Schedule could not be saved\",\"txt.admin.controllers.scheduled_csv_exports_controllers.successfully_updated\":\"CSV Export Schedule was successfully updated\",\"txt.admin.controllers.scheduled_csv_exports_controllers.couldnot_be_saved\":\"CSV Export Schedule could not be saved\",\"txt.admin.controllers.scheduled_csv_exports_controllers.the_following_errors_occurred\":\"The following errors occurred\",\"txt.admin.controllers.scheduled_csv_exports_controllers.test_hook_sent_to_url\":\"Test hook sent to {{url}}\",\"txt.admin.controllers.scheduled_csv_exports_controllers.error_posting_to_url_with_message\":\"Error posting to {{url}}: {{error_message}}\",\"txt.admin.controllers.account.sandbox_controller.sandbox_available_at_url\":\"Your sandbox is available at {{sandbox_url}}. Log in with your existing credentials.\",\"txt.admin.controllers.account.sandbox_controller.failed_to_create_sandbox\":\"Failed to create sandbox:\",\"txt.admin.controllers.account.base_controller.account_settings_updated_label\":\"Account settings updated\",\"txt.admin.controllers.account.base_controller.failed_to_update_account_label\":\"Failed to update account\",\"txt.admin.controllers.account.chat_settings_controller.hi_there_how_can_i_help_today\":\"Hi there. How can I help today?\",\"txt.admin.controllers.account.chat_settings_controller.updated_chat_settings_label\":\"Updated Chat settings\",\"txt.admin.controllers.account.chat_settings_controller.error_updating_chat_settings_label\":\"Error updating Chat settings.\",\"txt.admin.controllers.account.chat_settings_controller.thank_you_credit_card_information_received_label\":\"Thank you! Your credit card information has been received.\",\"txt.admin.controllers.account.chat_settings_controller.thank_you_credit_card_information_received_but_not_processed_label\":\"Thank you! Your credit card information has been received but not processed for the following reasons: \",\"txt.admin.controllers.account.chat_settings_controller.unable_to_op_in_voice\":\"You are unable to opt-in for Voice at this time.\",\"txt.admin.controllers.account.chat_settings_controller.unable_to_op_in_voice_transcription\":\"You are unable to opt-in for Voice transcription at this time.\",\"txt.admin.controllers.account.chat_settings_controller.unable_to_op_out_voice_transcription\":\"You are unable to opt-out of Voice transcription at this time.\",\"txt.admin.controllers.account.dropboxes_controller.drop_box_settings_saved\":\"Feedback Tab settings saved\",\"txt.admin.controllers.account.dropboxes_controller.error_saving_dropbox_settings_label\":\"Error saving Feedback Tab settings\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.failed_to_add_new_twitter_account_communication_error\":\"Failed to add new Twitter account because there was a communication error. Try again.\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.twitter_account_deleted\":\"Twitter account '@{{twitter_account}}' deleted\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.monitored_twitter_account_not_deleted\":\"This monitored Twitter account was not deleted because:\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.twitter_account_successfully_updated\":\"Twitter account successfully updated.\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.could_not_update_twitter_account\":\"Could not update Twitter account.\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.failed_to_add_new_twitter_account\":\"Failed to add new Twitter account:\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.failed_to_add_new_twitter_account_authorization_denied\":\"Failed to add new Twitter account because the authorization was denied.\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.twitter_user_will_now_be_monitored\":\"{{user_name}} will now be monitored.\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.access_denied_user_will_not_be_monitored\":\"Access denied. {{user_name}} will not be monitored.\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.monitor_twitter_account_doesnt_exists\":\"That monitored Twitter account does not exist.\",\"txt.admin.controllers.account.monitored_twitter_handles_controller.favorite_tweets_will_not_be_tickets\":\"Favorited tweets prior to the addition of the monitored Twitter account will not be converted to tickets\",\"txt.admin.controllers.account.payments_controller.missing_label\":\"Missing\",\"txt.admin.controllers.account.payments_controller.that_payment_doesnt_exist\":\"That payment does not exist.\",\"txt.admin.controllers.account.subscription_controller.must_agree_with_terms_and_conditions\":\"You must agree with the terms and conditions to proceed.\",\"txt.admin.controllers.account.subscription_controller.subscription_settings_updated\":\"Subscription settings updated\",\"txt.admin.controllers.account.subscription_controller.unable_to_update_voice_optin_status\":\"Unable to update Voice opt-in status\",\"txt.admin.controllers.account.subscription_controller.unable_to_update_voice_transcription_optin_status\":\"Unable to update Voice transcription opt-in status\",\"txt.admin.controllers.account.subscription_controller.subscription_update_failed\":\"Subscription update failed\",\"txt.admin.controllers.account.subscription_controller.failed_to_cancel_account_please_contact_support\":\"Failed to cancel account. Contact Zendesk support.com.\",\"txt.admin.controllers.account.subscription_controller.your_subscription_has_custom_discount_cannot_be_updated_by_you\":\"Your subscription has a custom discount and cannot be updated by you.\",\"txt.admin.controllers.account.subscription_controller.please_contact_support_email\":\"Contact {{support_email}} if you want to change your plan. Thank you.\",\"txt.admin.controllers.account.subscription_controller.please_choose_phone_numer_you_wish_to_retain_label\":\"Choose the phone number you want.\",\"txt.admin.controllers.account.translations_controller.plan_doesnt_include_individual_language_selection\":\"Your plan does not include individual language selection.\",\"txt.admin.controllers.account.accounts_controller_couldnt_create_your_account\":\"Could not create your account\",\"txt.admin.controllers.account.yammer_integration.yammer_stream_integration_added_successfully\":\"Yammer Activity Stream integration added successfully.\",\"txt.admin.controllers.account.yammer_integration.could_not_add_yammer_integration\":\"Could not add Yammer Activity Stream integration\",\"txt.admin.controllers.account.yammer_integration.yammer_updated_successfully\":\"Yammer Activity Stream settings updated successfully\",\"txt.admin.controllers.account.yammer_integration.couldnt_update_yammer\":\"Could not update Yammer Activity Stream settings\",\"txt.admin.controllers.account.yammer_integration.yammer_removed\":\"Yammer Activity Stream integration removed\",\"txt.admin.controllers.account.yammer_integration.could_not_remove_yammer\":\"Could not remove the Yammer Activity Stream integration\",\"txt.admin.controllers.access_controller.bad_return_to_url\":\"Bad return_to url: {{url}}\",\"txt.admin.controllers.access_controller.zendesk_triak_expires_in\":\"Your Zendesk trial expires in {{last_day_of_trial}}.\",\"txt.admin.controllers.access_controller.upgrade_your_zendesk_now\":\"Upgrade your Zendesk account now!\",\"txt.admin.controllers.settings.account_controller.account_settings_updated\":\"Account settings updated\",\"txt.admin.controllers.settings.account_controller.failed_to_update_account\":\"Failed to update account\",\"txt.admin.controllers.settings.account_controller.Localization_settings_updated\":\"Localization settings updated\",\"txt.admin.controllers.settings.account_controller.failed_to_update_localization_settings\":\"Failed to update localization settings\",\"txt.admin.controllers.settings.account_controller.address_updated\":\"Address updated\",\"txt.admin.controllers.settings.account_controller.failed_to_update_address\":\"Failed to update address\",\"txt.admin.controllers.settings.account_controller.Benchmark_settings_updated\":\"Benchmark settings updated\",\"txt.admin.controllers.settings.account_controller.failed_to_update_benchmark_settings\":\"Failed to update benchmark settings\",\"txt.admin.controllers.settings.account_controller.invoice_settings_updated\":\"Invoice settings updated\",\"txt.admin.controllers.settings.account_controller.failed_to_update_invoice_settings\":\"Failed to update invoice settings\",\"txt.admin.controllers.settings.account_controller.subdomain_updated\":\"Subdomain updated\",\"txt.admin.controllers.settings.account_controller.subdomain_taken\":\"Subdomain not available\",\"txt.admin.controllers.settings.account_controller.Subscription_updated\":\"Subscription updated\",\"txt.admin.controllers.settings.account_controller.failed_to_set_one_or_more_logos\":\"Failed to set one or more logos. Try another format for:\",\"txt.admin.controllers.settings.agents_controller.agent_settings_updated\":\"Agent settings updated\",\"txt.admin.controllers.settings.agents_controller.failed_to_update_agent_settings\":\"Failed to update agent settings\",\"txt.admin.controllers.settings.api_controller.appi_settings_updated\":\"API settings updated\",\"txt.admin.controllers.settings.api_controller.failure_to_update_appi_settings\":\"Failed to update API settings\",\"txt.admin.controllers.settings.customers_controller.Customer_settings_updated\":\"Customer settings updated\",\"txt.admin.controllers.settings.customers_controller.failed_to_updated_customer_settings\":\"Failed to update customer settings\",\"txt.admin.controllers.settings.customers_controller.Satisfaction_settings_updated\":\"Satisfaction settings updated.\",\"txt.admin.controllers.settings.customers_controller.failed_to_update_satisfaction_settings\":\"Failed to update satisfaction settings\",\"txt.admin.controllers.settings.customers_controller.you_can_customize_the_automation_and_view\":\"You can customize the {{automation}} and {{view}} associated with this feature.\",\"txt.admin.controllers.settings.customers_controller.automation_link_in_key_you_can_customize\":\"automation\",\"txt.admin.controllers.settings.customers_controller.view_link_in_key_you_can_customize\":\"view\",\"txt.admin.controllers.settings.email_controller.email_settings_updated\":\"Email settings updated\",\"txt.admin.controllers.settings.email_controller.failed_to_update_email_settings\":\"Failed to update email settings\",\"txt.admin.controllers.settings.extensions_controller.Salesforce_settings_updated\":\"Salesforce settings updated\",\"txt.admin.controllers.settings.extensions_controller.failed_to_updated_Salesforce_settings\":\"Failed to update Salesforce settings\",\"txt.admin.controllers.settings.extensions_controller.sugarcrm_configuration_completed\":\"SugarCRM configuration completed\",\"txt.admin.controllers.settings.extensions_controller.failed_to_updated_SugarCRM_settings\":\"Failed to update SugarCRM settings\",\"txt.admin.controllers.settings.extensions_controller.problem_when_fetching_data_from_crm\":\"There was a problem fetching data from CRM. Check the URL, credentials, and the Zendesk for SugarCRM application installed in your SugarCRM organization.\",\"txt.admin.controllers.settings.extensions_controller.crm_removed\":\"CRM removed\",\"txt.admin.controllers.settings.extensions_controller.salesforce_configuration_completed\":\"Salesforce configuration completed\",\"txt.admin.controllers.settings.extensions_controller.failed_to_authenticate_with_salesforce\":\"Failed to authenticate with Salesforce. Try again later.\",\"txt.admin.controllers.settings.extensions_controller.ms_dynamics_configuration_completed\":\"Microsoft Dynamics configuration completed.\",\"txt.admin.controllers.settings.extensions_controller.ms_dynamics_configuration_failed\":\"Failed to update Microsoft Dynamics settings.\",\"txt.admin.controllers.settings.extensions_controller.ms_dynamics_configuration_error\":\"There was a problem fetching data from CRM. Check the url, credentials, and the Zendesk for Microsoft Dynamics application installed in your Microsoft Dynamics instance.\",\"txt.admin.controllers.settings.portal_controller.portal_settings_updated\":\"Portal settings updated\",\"txt.admin.controllers.settings.portal_controller.failed_to_update_portal_settings\":\"Failed to update portal settings\",\"txt.admin.controllers.settings.portal_controller.home_page_text_updated\":\"Home page text updated\",\"txt.admin.controllers.settings.portal_controller.failed_to_updated_text_settings\":\"Failed to update text settings\",\"txt.admin.controllers.settings.security_controller.Authentication_settings_updated\":\"Authentication settings updated\",\"txt.admin.controllers.settings.security_controller.failed_to_update_authentication_settings\":\"Failed to update authentication settings\",\"txt.admin.controllers.settings.security_controller.failed_to_update_ssl_settings\":\"Failed to update SSL settings\",\"txt.admin.controllers.settings.security_controller.ssl_settings_updated\":\"SSL settings updated\",\"txt.admin.controllers.settings.security_controller.private_key_must_be_uploaded\":\"Private key must be uploaded together with a certificate\",\"txt.admin.controllers.settings.security_controller.active_certificate_replaced\":\"The current certificate has been successfully replaced with the uploaded one.\",\"txt.admin.controllers.settings.security_controller.certificate_must_be_paired\":\"The uploaded certificate must be paired with a certificate request or an uploaded private key\",\"txt.admin.controllers.settings.security_controller.error_bad_passphrase\":\"PKCS#7 encrypted private key must be accompanied by a passphrase that is at least four characters long\",\"txt.admin.controllers.settings.security_controller.error_bad_key\":\"Private key badly formatted or, if PKCS#7 encrypted, passphrase is wrong\",\"txt.admin.controllers.settings.security_controller.error_bad_crt\":\"The uploaded certificate is badly formatted\",\"txt.admin.controllers.settings.security_controller.error_mismatch\":\"The uploaded certificate is mismatched with private key\",\"txt.admin.controllers.settings.security_controller.error_bad_host\":\"Host mapping of your account ({{your_host}}) is different from the CN of the certificate: {{cert_host}}\",\"txt.admin.controllers.settings.security_controller.error_expires_soon\":\"Certificate expiration ({{not_after}}) is not far enough into the future\",\"txt.admin.controllers.settings.security_controller.error_bad_chain\":\"Failed to build trust chain for certificate\",\"txt.admin.controllers.settings.security_controller.certificate_has_been_uploaded\":\"The certificate has been uploaded.\",\"txt.admin.controllers.settings.security_controller.pending_certificate_cancelled\":\"The pending certificate has been cancelled.\",\"txt.admin.controllers.settings.security_controller.Password_policy_updated\":\"Password policy updated\",\"txt.admin.controllers.settings.security_controller.failed_to_updated_password_policy\":\"Failed to update password policy\",\"txt.admin.controllers.settings.security_controller.you_must_have_host_mapping_defined\":\"You must define host mapping in settings before generating certificate requests.\",\"txt.admin.controllers.settings.security_controller.there_was_an_error_creating_your_request\":\"There was an error creating your request\",\"txt.admin.controllers.settings.security_controller.ip_restriction_settings_updated\":\"IP restriction settings updated\",\"txt.admin.controllers.settings.security_controller.failed_to_updated_ip_restriction_settings\":\"Failed to update IP restriction settings\",\"txt.admin.controllers.settings.security_controller.ip_range_invalid\":\"IP range is invalid\",\"txt.admin.controllers.settings.tickets_controller.failed_to_update_ticket_settings\":\"Failed to update ticket settings\",\"txt.admin.controllers.settings.tickets_controller.ticket_settings_updated\":\"Ticket settings updated\",\"txt.admin.controllers.settings.tickets_controller.ticket_sharing_settings_updated\":\"Ticket sharing settings updated\",\"txt.admin.controllers.settings.tickets_controller.failed_to_update_ticket_sharing_settings\":\"Failed to update ticket sharing settings\",\"txt.admin.controllers.settings.tickets_controller.ticket_id_out_of_range\":\"Ticket ID out of range. Select a number less than 2.1 billion.\",\"txt.admin.controllers.application_controller.no_help_desk_at\":\"No Zendesk account at {{host}}\",\"txt.admin.controllers.application_controller.no_help_desk_at_message\":\"The Zendesk account configured at this address is no longer available.\",\"txt.admin.controllers.application_controller.no_help_desk_at_message_but_you_can_claim_it\":\"There is no Zendesk account configured at this address. This means that the address is available and that you can claim it at {{zendesk_url}}\",\"txt.admin.controllers.account_helper.support_ticket_system\":\"Support Ticket System\",\"txt.admin.controllers.getting_started_controller.failed_to_update_signature\":\"Failed to update signature\",\"txt.admin.controllers.targets_controller.zendesk_not_authorized_for_target\":\"Zendesk is not authorized to use the target. Please 'Test target' before create.\",\"txt.admin.controllers.targets_controller.target_created\":\"Target {{target_title}} created.\",\"txt.admin.controllers.targets_controller.now_add_it_as_a_notify_target\":\"Now add it as a 'Notify target' action in the relevant trigger or automation\",\"txt.admin.controllers.targets_controller.target_could_not_be_created\":\"Target could not be created as:\",\"txt.admin.controllers.targets_controller.invalid_target_configuration\":\"Invalid target configuration:\",\"txt.admin.controllers.targets_controller.the_message_was_successfully_sent\":\"The message was successfully sent. Check to see if you received a message in your target\",\"txt.admin.controllers.targets_controller.test_is_not_supported_for_this_target_because\":\"Test is not supported for this target because: '{{errors}}'. Create the target and test with the triggers.\",\"txt.admin.controllers.targets_controller.target_activated\":\"Target activated\",\"txt.admin.controllers.targets_controller.target_deactivated\":\"Target deactivated\",\"txt.admin.controllers.targets_controller.target_deleted_notice\":\"Target '{{target_name}}' deleted\",\"txt.admin.controllers.targets_controller.triggers_and_views_useful_for_the_target\":\"Triggers and views useful for the {{name_of_the_target}} integration have been created automatically.\",\"txt.admin.controllers.targets_controller.there_was_a_problem_creating_the_triggers\":\"There was a problem creating the necessary triggers and views for the {{name_of_the_target}} integration. Contact our support team for help.\",\"txt.admin.controllers.targets_controller.target_updated\":\"Target {{name_of_target}} updated\",\"txt.admin.controllers.targets_controller.target_could_not_be_updated\":\"Target could not be updated as:\",\"txt.admin.controllers.targets_controller.target_could_not_be_deleted\":\"Target '{{name_of_target}}' could not be deleted\",\"txt.admin.controllers.targets_controller.all_inactive_Targets_deleted\":\"All inactive targets deleted\",\"txt.admin.controllers.targets_controller.could_not_delete_inactive_targets\":\"Could not delete inactive targets\",\"txt.admin.controllers.targets_controller.there_are_no_tickets_in_your_account\":\"There are no tickets in your account. You need to create at least one ticket to test this target.\",\"txt.admin.controllers.targets_controller.error_during_transmission\":\"Error during transmission: \",\"txt.admin.controllers.targets_controller.not_able_to_find_target_with_given_parameters\":\"Not able to find target with given parameters\",\"txt.admin.controllers.verification_controller.no_user_found\":\"No user found (invalid activation link)\",\"txt.admin.controllers.verification_controller.the_activation_link_you_followed_to_get_here_is_no_longer_valid\":\"The activation link you followed is no longer valid. This is probably because the link expired. You can request a new activation link here. Thank you.\",\"txt.admin.controllers.sharing_agreements_controller.invitation_has_been_sent\":\"Invitation has been sent.\",\"txt.admin.controllers.sharing_agreements_controller.unable_to_send_invite\":\"Unable to send invitation to {{remote_url}}\",\"txt.admin.controllers.widget_controller.widget_activated\":\"Widget activated\",\"txt.admin.controllers.widget_controller.widget_deactivated\":\"Widget deactivated\",\"txt.admin.controllers.widget_controller.widget_deleted\":\"Widget '{{widget_name}}' deleted\",\"txt.admin.controllers.widget_controller.preview_of_widget_with_name\":\"Preview of \\\"{{widget_title}}\\\"\",\"txt.admin.controllers.widget_controller.widget_name\":\"Widget {{widget_name}} updated\",\"txt.admin.controllers.widget_controller.widget_could_not_be_updated_as\":\"Widget could not be updated as:\",\"txt.admin.controllers.widget_controller.widget_could_not_be_deleted\":\"Widget '{{widget_title}}' could not be deleted\",\"txt.admin.controllers.widget_controller.all_inactive_widgets_deleted\":\"All inactive widgets deleted\",\"txt.admin.controllers.widget_controller.could_not_delete_inactive_widgets\":\"Could not be delete inactive widgets\",\"txt.admin.controllers.widgets_controller.widget_title_invalid_widget\":\"Invalid widget\",\"txt.admin.controllers.widgets_controller.not_able_to_find_widget\":\"Not able to find widget with given parameters\",\"txt.admin.controllers.widgets_controller.widget_could_not_be_created_as\":\"Widget could not be created as:\",\"txt.admin.controllers.twitter.search_controller.twitter_search_updated\":\"Twitter search {{search_name}} updated\",\"txt.admin.controllers.twitter.search_controller.there_were_problems_saving_search\":\"There were problem(s) saving the search:\",\"txt.admin.controllers.twitter.search_controller.twitter_search_deleted\":\"Twitter search '{{search_name}}' deleted\",\"txt.admin.controllers.twitter.search_controller.twitter_search_created\":\"Twitter search {{search_name}} created\",\"txt.admin.controllers.twitter.search_controller.the_search_was_not_updated_because\":\"The search was not updated because:\",\"txt.admin.controllers.tickets_controller.access_denied\":\"Access denied\",\"txt.admin.controllers.tickets_controller.you_do_not_have_access_to_ticket\":\"You do not have access to ticket #{{id}}.\",\"txt.admin.controllers.tickets_controller.ticket_either_deleted_or_none_existent\":\"Ticket #{{ticket_id}} either does not exist or has been deleted.\",\"txt.admin.controllers.tickets_controller.ticket_not_found\":\"Ticket not found\",\"txt.admin.controllers.forums_controller.forum_created\":\"Forum {{name_of_forum}} created\",\"txt.admin.controllers.widgets_controllers.this_widget_is_now_available\":\"
  • This widget is now available on all pages in your Zendesk.
\",\"txt.admin.controllers.widgets_controllers.now_you_can_add_this_widget\":\"
  • Now you can add this widget to any page in your Zendesk.
    Click Edit widgets on this page in the right column of any page.
\",\"txt.admin.controllers.widgets_controllers.widget_created\":\"Widget {{widget_name}} created\",\"txt.admin.controllers.admin_password_reset_request_controller.password_reset_mail_sent_to_user\":\"Password reset email sent to user.\",\"txt.admin.controllers.voice.settings_controller.Added_phone_number\":\"Added phone number\",\"txt.admin.controllers.voice.settings_controller.your_phone_number_is_active\":\"Your phone number {{number}} is now active.\",\"txt.admin.controllers.voice.settings_controller.error_updating_voice_settings\":\"Error updating voice settings.\",\"txt.admin.controllers.voice.settings_controller.error_updating_greetings\":\"Error updating greetings\",\"txt.admin.controllers.voice.settings_controller.updated_your_voice_settings\":\"Updated your voice settings.\",\"txt.admin.controllers.voice.settings_controller.wait_greeting\":\"Wait greeting\",\"txt.admin.controllers.voice.settings_controller.hold_greeting\":\"Hold greeting\",\"txt.admin.controllers.voice.settings_controller.voicemail_greeting\":\"Voicemail greeting\",\"txt.admin.controllers.voice.settings_controller.greeting_is_not_valid\":\"{{kind}} is not valid: {{message}}\",\"txt.admin.controllers.voice.phone_numbers_controller.number_successfully_removed\":\"Number successfully removed from your account.\",\"txt.admin.controllers.voice.phone_numbers_controller.number_successfully_updated\":\"Number successfully updated\",\"txt.admin.controllers.voice.phone_numbers_controller.problem_updating_number\":\"There was a problem updating the number {{number}}.\",\"txt.admin.controllers.voice.phone_numbers_controller.problem_removing_number\":\"There was a problem removing the number {{number}}.\",\"txt.admin.controllers.event_controllers.ticket_not_found\":\"Ticket not found #{{ticket_id}}.\",\"txt.admin.controllers.tickets_controllers.keep_repeting_yourself_with_full_permissions\":\"Keep repeating yourself? {{link_1}} or {{link_2}} to save time.\",\"txt.admin.controllers.tickets_controllers.keep_repeting_yourself_with_full_permissions_link_1\":\"Create as macro\",\"txt.admin.controllers.tickets_controllers.keep_repeting_yourself_with_full_permissions_link_2\":\"post as forum topic\",\"txt.admin.controllers.tickets_controllers.create_macro\":\"Keep repeating yourself? {{create_macro_link}} to save time.\",\"txt.admin.controllers.tickets_controllers.create_macro_link\":\"Create as macro\",\"txt.admin.controllers.tickets_controllers.post_to_forum_topic\":\"Keep repeating yourself? {{post_to_forum_link}} to save time.\",\"txt.admin.controllers.tickets_controllers.post_to_forum_topic_link\":\"Post as forum topic\",\"txt.admin.controllers.tickets_controllers.ticket_created_message\":\"Ticket #{{ticket_id}} {{ticket_title}} created\",\"txt.admin.controllers.account_controller.localization.default_content_will_be_translated_within_a_few_minutes\":\"We notice you changed the language for your account. We will retranslate your default content within a few minutes.\",\"txt.admin.controllers.cms.texts_controller.You_must_select_a_csv\":\"You must select a csv file before choosing Import\",\"txt.admin.controllers.cms.texts_controller.All\":\"All\",\"txt.admin.controllers.cms.texts_controller.Out_of_Date\":\"Out of Date\",\"txt.admin.controllers.cms.texts_controller.Dynamic_content_item_created\":\"Dynamic content item was successfully created.\",\"txt.admin.controllers.cms.texts_controller.Failed_to_create_dynamic_content\":\"Failed to create dynamic content item:\",\"txt.admin.controllers.cms.texts_controller.Dynamic_content_item_updated\":\"Dynamic content item was successfully updated.\",\"txt.admin.controllers.cms.texts_controller.Failed_to_update_dynamic_content\":\"Failed to update dynamic content item:\",\"txt.admin.controllers.cms.texts_controller.Dynamic_content_item_was_deleted\":\"Dynamic content item was successfully deleted.\",\"txt.admin.controllers.cms.texts_controller.Failed_to_delete_dynamic_content\":\"Failed to delete dynamic content item:\",\"txt.admin.controllers.cms.texts_controller.Your_job_has_been_submitted\":\"Your job has been submitted. You will receive an email with the results shortly.\",\"txt.admin.controllers.cms.texts_controller.There_was_an_error_creating\":\"There was an error creating the import task. Please contact our support team\",\"txt.admin.controllers.cms.texts_controller.Your_import_file_was_rejected\":\"Your import file was of a size that resulted in rejection. Please split the file into smaller files of 2000 rows and wait for the 'import_ready' mail confirmation before submitting the next file. Remember to keep the headers in the different files to preserve the format.\",\"txt.admin.controllers.cms.variants_controller.The_variant_was_created\":\"The variant was successfully created.\",\"txt.admin.controllers.cms.variants_controller.Failed_to_save_variant\":\"Failed to save the variant:\",\"txt.admin.controllers.cms.variants_controller.The_variant_was_updated\":\"The variant was successfully updated.\",\"txt.admin.model.user.deletion.cannot_activate_deleted_user\":\"You cannot activate an inactive (deleted) user.\",\"txt.admin.model.user.deletion.user_is_requester_in_open_tickets\":\"User is requester on {{number_of_not_closed}} ticket(s) that are not closed.\",\"txt.admin.javascrips.users_show.user_suspended_label\":\"User suspended\",\"txt.admin.javascrips.users_show.user_unsuspended_label\":\"User unsuspended\",\"txt.admin.javascrips.users_show.suspend_user_label\":\"Unable to suspend user\",\"txt.admin.javascrips.users_show.unsuspend_user_label\":\"Unable to unsuspend user\",\"txt.admin.javascrips.users_show.unsusped_access_label\":\"Unsuspend access\",\"txt.admin.javascrips.users_show.suspend_access_label\":\"Suspend access\",\"txt.admin.javascrips.views.people.roles.user_belongs_group\":\"Make sure every agent in this role belongs to a group.\",\"txt.admin.javascrips.views.people.roles.user_belongs_organization\":\"Make sure every agent in this role belongs to an organization.\",\"txt.admin.lib.zendesk.lib.vars.save_tab\":\"Save tab\",\"txt.admin.lib.zendesk.lib.vars.save\":\"Save\",\"txt.admin.lib.zendesk.lib.via_management.merged_into_ticket\":\"Merge into ticket #{{ticket_id}}\",\"txt.admin.lib.zendesk.lib.serviceable_account.user_error_not_update_create\":\"user cannot be created/updated - this Zendesk account has expired\",\"txt.admin.lib.zendesk.lib.serviceable_account.entry_error_not_update_create\":\"entry cannot be created/updated - this Zendesk account has expired\",\"txt.admin.lib.zendesk.lib.serviceable_account.post_error_not_update_create\":\"post cannot be created/updated - this Zendesk account has expired\",\"txt.admin.lib.zendesk.lib.serviceable_account.ticket_error_not_update_create\":\"ticket cannot be created/updated - this Zendesk account has expired\",\"txt.admin.lib.zendesk.lib.serviceable_account.class_cannot_be_created\":\"{{class_name}} cannot be created/updated. This Zendesk account has expired.\",\"txt.admin.lib.zendesk.form.field.latest_update_label\":\"Latest update\",\"txt.admin.lib.zendesk.form.field.latest_update_by_requester_label\":\"Latest update by requester\",\"txt.admin.lib.zendesk.form.field.latest_update_by_assignee_label\":\"Latest update by assignee\",\"txt.admin.lib.zendesk.form.field.assigned_date_label\":\"Assigned date\",\"txt.admin.lib.zendesk.form.field.solved_date_label\":\"Solved date\",\"txt.admin.lib.zendesk.form.field.resolution_time_label\":\"Resolution time\",\"txt.admin.lib.zendesk.form.field.latest_updater_type\":\"Latest updater type (agent/end-user)\",\"txt.admin.lib.zendesk.form.field.assignee_label\":\"Assignee\",\"txt.admin.lib.zendesk.form.field.ticket_type_label\":\"Ticket type\",\"txt.admin.lib.zendesk.serialized.definition.blank\":\"(blank)\",\"txt.admin.lib.zendesk.serialized.definition.None\":\"None\",\"txt.admin.lib.zendesk.serialized.definition.na\":\"N/A\",\"txt.admin.lib.zendesk.coupon_change_presenter.code_will_be_applied\":\"\\\"{{code}}\\\" will be applied\",\"txt.admin.lib.zendesk.coupon_change_presenter.was_applied\":\"\\\"{{code}}\\\" was applied\",\"txt.admin.lib.zendesk.coupon_change_presenter.is_not_a_valid_code\":\"\\\"{{code}}\\\" is not a valid coupon code\",\"txt.admin.lib.zendesk.coupon_change_presenter.is_not_an_active_coupon\":\"\\\"{{code}}\\\" is not an active coupon code\",\"txt.admin.lib.zendesk.coupon_change_presenter.is_not_applicable\":\"{{code}} is not applicable\",\"txt.admin.lib.zendesk.coupon_change_presenter.will_be_blocked_by_previous_coupon\":\"{{code}} will be blocked by previous coupon \\\"{{previous_coupon_code}}\\\"\",\"txt.admin.lib.zendesk.coupon_change_presenter.was_blocked_by_previous_coupon\":\"{{code}} was blocked by previous coupon \\\"{{previous_coupon_code}}\\\"\",\"txt.admin.lib.zendesk.billing.braintree.invalid_card\":\"The credit card number is invalid.\",\"txt.admin.lib.zendesk.billing.braintree.missing_fields\":\"All fields are required.\",\"txt.admin.lib.zendesk.billing.braintree.expired_hash\":\"Credit card data must be submitted within 15 minutes of viewing this page.\",\"txt.admin.lib.zendesk.billing.braintree.auth_declined\":\"We are unable to authorize charges to this card. Please try a different card or contact the card issuer for assistance.\",\"txt.admin.lib.zendesk.billing.braintree.response_status_state\":\"Please try again.\",\"txt.admin.lib.zendesk.billing.braintree.cvv_response\":\"The card verification value (CVV) is incorrect. Please try again.\",\"txt.admin.lib.zendesk.billing.braintree.insufficient_funds\":\"Insufficient funds in the account you provided.\",\"txt.admin.lib.zendesk.billing.braintree.limit_exceeded\":\"Limit exceeded for the account you provided.\",\"txt.admin.lib.zendesk.billing.braintree.expired_card\":\"The credit card number you provided is expired.\",\"txt.admin.lib.zendesk.billing.braintree.invalid_expiration_date\":\"Invalid expiration date provided.\",\"txt.admin.lib.zendesk.billing.braintree.cvv_digits\":\"CVV code must be either three or four digits.\",\"txt.admin.lib.zendesk.billing.braintree.issuer_declined\":\"The CVV you provided was declined.\",\"txt.admin.lib.zendesk.billing.braintree.address_verification_failure\":\"The address you provided is invalid.\",\"txt.admin.lib.zendesk.reports.processor.an_update_is_being_created\":\"An update is being created for this report. You will receive an email when it's ready.\",\"txt.admin.lib.zendesk.reports.processor.this_report_can_only_be_rebuild_every\":\"This report can only be rebuilt every 30 minutes.\",\"txt.admin.lib.zendesk.reports.processor.now_presenting_the_previous_result\":\"Now presenting the previous result.\",\"txt.admin.lib.zendesk.reports.processor.please_check_back_in_a_few_minutes\":\"Check back in a few minutes.\",\"txt.admin.lib.zendesk.zuora.preview.is_not_a_valid_code\":\"{{code}} is not a valid coupon code\",\"txt.admin.lib.zendesk.zuora.preview.is_not_an_active_coupon\":\"{{code}} is not an active coupon code\",\"txt.admin.lib.zendesk.zuora.preview.is_billing_cycle_change_or_not_an_upgrade\":\"You must upgrade plan type or number of agents without changing billing cycle to use coupon code {{code}}.\",\"txt.admin.lib.zendesk.cms.importer.files_need_to_be_in_utf8\":\"Files need to be in UTF-8 character set\",\"txt.admin.lib.zendesk.cms.importer.expected_column_missing_title\":\"Expected 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email as being from a system user\",\"txt.admin.gems.zendesk_core.suspension_type.type_value_unknown_author\":\"Permission denied for unknown email submitter\",\"txt.admin.gems.zendesk_core.suspension_type.type_value_blank\":\"Email has no content\",\"txt.admin.gems.zendesk_core.suspension_type.type_value_signup_required\":\"User must sign up to submit email, user notified\",\"txt.admin.gems.zendesk_core.suspension_type.type_value_blacklisted\":\"Email is from a blacklisted sender or domain\",\"txt.admin.gems.zendesk_core.suspension_type.type_value_backscatter\":\"Backscatter from remote email server\",\"txt.admin.gems.zendesk_core.suspension_type.type_value_disabled\":\"Email integration disabled\",\"txt.admin.gems.zendesk_core.suspension_type.type_value_to_noreply\":\"Email for \\\"noreply\\\" address\",\"txt.admin.gems.zendesk_core.suspension_type.type_value_server_lock\":\"Received via unknown email 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reports\",\"txt.admin.subscriptions.available_features.csv_export\":\"Full CSV export of all tickets\",\"txt.admin.subscriptions.available_features.sandbox\":\"Sandbox environment\",\"txt.admin.subscriptions.available_features.group_views\":\"Group and agent specific views and macros\",\"txt.admin.subscriptions.available_features.max_agents\":\"Maximum of {{count_agents}} agents\",\"txt.admin.subscriptions.available_features.macros\":\"Pre-defined responses (macros)\",\"txt.admin.subscriptions.available_features.triggers_automations\":\"Business rules (triggers and automations)\",\"txt.admin.subscriptions.available_features.custom_fields\":\"Custom fields on tickets and users\",\"txt.admin.subscriptions.available_features.sla\":\"Service Level Agreements (SLA)\",\"txt.admin.subscriptions.available_features.ticket_sharing\":\"Ticket sharing with other Zendesk accounts\",\"txt.admin.subscriptions.available_features.count_agents\":\"Flat rate for first {{count_agents}} agents\",\"txt.admin.subscriptions.available_features.domain_mapping\":\"Domain mapping\",\"txt.admin.subscriptions.available_features.satisfaction_ratings\":\"Satisfaction ratings\",\"txt.admin.subscriptions.available_features.granular_forums\":\"Granular organization of forums\",\"txt.admin.subscriptions.available_features.personal_rules\":\"Personal rules (macros, views, triggers, and automations)\",\"txt.admin.subscriptions.available_features.email_support\":\"Zendesk team support via email\",\"txt.admin.subscriptions.available_features.multiple_phone_numbers\":\"Multiple Zendesk Voice phone numbers\",\"txt.admin.subscriptions.available_features.includes_small_features\":\"Features in {{plan_name}} plan\",\"txt.admin.subscriptions.available_features.analytics\":\"Advanced analytics\",\"txt.admin.subscriptions.available_features.language\":\"Multi-language and timezone\",\"txt.admin.subscriptions.available_features.dynamic_content\":\"Multi-language and timezone and dynamic content\",\"txt.admin.subscriptions.available_features.group_rules\":\"Group rules (macros, view, triggers, and automations)\",\"txt.admin.subscriptions.available_features.agent_collision\":\"Agent collision notifications\",\"txt.admin.subscriptions.available_features.business_hours\":\"Business hours\",\"txt.admin.subscriptions.available_features.rule_filtering\":\"Rule filtering\",\"txt.admin.subscriptions.available_features.agent_display_name\":\"Custom agent display name\",\"txt.admin.subscriptions.available_features.paper_invoicing\":\"Paper invoicing option (contact Support for details)\",\"txt.admin.subscriptions.available_features.phone_support\":\"24x5 Zendesk phone support\",\"txt.admin.subscriptions.available_features.includes_small_and_medium\":\"Features in {{small_plan_name}} and {{medium_plan_name}} plans\",\"txt.admin.subscriptions.available_features.light_agents\":\"Unlimited Light Agents\",\"txt.admin.subscriptions.available_features.agent_roles\":\"Custom agent roles\",\"txt.admin.subscriptions.available_features.rule_analysis\":\"Advanced rule analysis\",\"txt.admin.subscriptions.available_features.ip_restriction\":\"IP restriction\",\"txt.admin.subscriptions.available_features.email_archiving\":\"Email Archiving\",\"txt.admin.subscriptions.available_features.multi_branding\":\"Multi-branding\",\"txt.admin.subscriptions.available_features.weekend_phone_support\":\"24x7 Zendesk phone support\",\"txt.admin.subscriptions.available_features.improved_search\":\"Boost topics in search results\",\"txt.admin.subscriptions.available_features.includes_all_plans\":\"Features in ALL plans\",\"txt.admin.subscriptions.available_features.all_features\":\"You have all available features\",\"txt.admin.subscriptions.plan_header\":\"The Zendesk {{plan_name}} plan.\",\"txt.admin.helper.agreements_helper.sender\":\"sender\",\"txt.admin.helper.agreements_helper.receiver\":\"receiver\",\"txt.admin.people.views.basic_info.ext\":\"ext\",\"txt.admin.assets.javascripts.views.people.users.users-edit.calling\":\"Calling\",\"txt.admin.assets.javascripts.views.people.users.users-edit.dialing\":\"Dialing {{number}}...\",\"txt.admin.assets.javascripts.views.people.users.users-edit.forward_success\":\"Successfully forwarded to {{number}}.\",\"txt.admin.assets.javascripts.views.people.users.users-edit.test_success\":\"Forwarding test succeeded!\",\"txt.admin.assets.javascripts.views.people.users.users-edit.test_error\":\"Error connecting to {{number}}. Please ensure that your prefix, country code, number and extension are correct.\",\"txt.admin.payments_helper.view_receipt\":\"View Receipt\",\"txt.admin.payments_helper.download_receipt\":\"Download Receipt\",\"txt.admin.shared.views.sharing_agreements.remote_url\":\"Remote url\",\"txt.admin.shared.views.sharing_agreements.eg_your_domain\":\"for example, yourdomain.com\",\"txt.admin.magento.custom_ticket_field.order_number_field_title\":\"Magento Order Number\",\"txt.launchpad.activation_button.show\":\"Getting Started\",\"txt.launchpad.activation_button.show2\":\"Getting Started\",\"txt.launchpad.activation_button.hide\":\"Dashboard\",\"txt.launchpad.menu.admin\":\"Configure your Zendesk\",\"txt.launchpad.menu.agent\":\"Use your Zendesk\",\"txt.launchpad.menu.task.announcements.label\":\"Announcements\",\"txt.launchpad.menu.task.register.label\":\"Register with Zendesk\",\"txt.launchpad.menu.task.configureEmail.label\":\"Configure your email\",\"txt.launchpad.menu.task.configureGoogleEmail.label\":\"Configure your email\",\"txt.launchpad.menu.task.configureGoogleEmail.title\":\"Forward your support email\",\"txt.launchpad.menu.task.configureGoogleEmail.intro_1\":\"Email that you receive into your Zendesk account becomes tickets. If you already receive support requests at one or more email addresses, you can forward these messages into your Zendesk account.\",\"txt.launchpad.menu.task.configureGoogleEmail.intro_2\":\"You configure email forwarding in your email account, not in Zendesk. To configure your Gmail account to forward mail to Zendesk, follow the instructions below.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_1\":\"Sign in to the Gmail account that you want to forward to Zendesk.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_2\":\"Click the gear icon in the upper-right, then select Settings.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_3\":\"Click the Forwarding and POP/IMAP tab.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_4\":\"In the Forwarding section, select Add new forwarding address.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_5\":\"Enter the email address support@{{subdomain}}.zendesk.com. For your security, Gmail sends a verification to that email address.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_6\":\"In the email account you are forwarding to, find the confirmation message from Gmail.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_7\":\"Click the verification link in that email.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_8\":\"Back in your Gmail account, refresh your browser and select the Forward a copy of incoming mail to... option and select your forwarding address from the drop-down menu.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_9\":\"Select an action for your messages from the drop-down menu. We recommend that you preserve Gmail's copy of the message in your inbox.\",\"txt.launchpad.menu.task.configureGoogleEmail.step_10\":\"Click Save Changes.\",\"txt.launchpad.menu.task.configureGoogleEmail.open_gmail\":\"Open Gmail\",\"txt.launchpad.menu.task.configureGoogleEmail.edit_settings\":\"Edit your email settings\",\"txt.launchpad.menu.task.addAgents.label\":\"Add more support agents\",\"txt.launchpad.menu.task.configureWebPortal.label\":\"Configure your web portal\",\"txt.launchpad.menu.task.addFeedbackTab.label\":\"Add a Feedback Tab\",\"txt.launchpad.menu.task.addChat.label\":\"Add Chat\",\"txt.launchpad.menu.task.addVoice.label\":\"Add Voice\",\"txt.launchpad.menu.task.addTwitter.label\":\"Add Twitter\",\"txt.launchpad.menu.task.addFacebook.label\":\"Add Facebook\",\"txt.launchpad.menu.task.benchmark.label\":\"Complete Benchmark Survey\",\"txt.launchpad.menu.task.updateProfile.label\":\"Update your profile\",\"txt.launchpad.menu.task.testTicket.label\":\"Solve your first ticket\",\"txt.launchpad.menu.task.createView.label\":\"Create a View\",\"txt.launchpad.menu.task.createMacro.label\":\"Create a Macro\",\"txt.launchpad.feedback_tab.description\":\"The Feedback Tab extends your Zendesk to any website by providing quick access to your support request form, chat, and your knowledge base.\",\"txt.launchpad.add_chat.description\":\"Chat enables your agents to interact with customers in real-time and it adds a personal touch to the support you provide. Chat is immediate, it reduces ticket volume, and it empowers your agents to manage multiple interactions simultaneously.\",\"txt.launchpad.add_voice.description\":\"The Voice channel integrates live telephone support into your Zendesk. Your customers can speak directly to a support agent or leave a voicemail. All Voice activity is captured as tickets.\",\"txt.launchpad.add_twitter.description\":\"Connect your company Twitter account to your Zendesk to communicate with your Twitter community in your Zendesk. Zendesk can convert incoming direct messages and favorite tweets to tickets. Tweets between your Twitter account and Twitter users are captured as tickets.\",\"txt.launchpad.add_twitter.done_message\":\"Your Twitter account was added.\",\"txt.launchpad.add_twitter.edit_settings\":\"Edit your Settings\",\"txt.launchpad.add_facebook.description\":\"Connect your company Facebook Page to your Zendesk and Zendesk will monitor for Wall posts and private messages and convert them to tickets.\",\"txt.launchpad.add_facebook.title\":\"Add a Facebook Page\",\"txt.launchpad.add_facebook.done_message\":\"Your Facebook Page was added.\",\"txt.launchpad.update_profile.description\":\"When you set up your Zendesk account, a user profile was created for you. You can edit your profile to add a photo, more contact information, your language preference, a ticket signature, and so on.\",\"txt.launchpad.test_ticket.description2\":\"When you click the File a Test Ticket button below, we'll create a new ticket in your Zendesk. Click the Views icon in the sidebar to see your unsolved tickets. Follow the instructions in the ticket to experience a typical email interaction from a customer-perspective. When you are finished, this task is complete and you are ready to start handling your own tickets.\",\"txt.launchpad.test_ticket.alert.success\":\"Ticket created\",\"txt.launchpad.test_ticket.title\":\"Solve your first ticket\",\"txt.launchpad.test_ticket.description\":\"

When you click the File a Test Ticket button below, Jennifer Hansen, one of our senior customer advocates, will send an email to your Zendesk account.

That email is an unsolved ticket in your Zendesk. Click the Views icon in the sidebar to see your unsolved tickets. Follow the instructions in the ticket to experience a typical email interaction from a customer-perspective.

When you’re finished, this task is complete and you’ll be ready to start handling your own tickets.

\",\"txt.launchpad.test_ticket.action_button\":\"File a Test Ticket\",\"txt.launchpad.test_ticket.success_message\":\"Test ticket was sent successfully.\",\"txt.launchpad.test_ticket.learn_more_link\":\"https://support.zendesk.com/entries/21222511-managing-your-tickets\",\"txt.launchpad.create_view.description\":\"Views define a collection of tickets based on a set of criteria that convey various ticket states such as open, pending, and solved. Views enable you to create meaningful groupings of tickets in your Zendesk.\",\"txt.launchpad.create_macro.description\":\"A macro is a prepared response or action that agents use to quickly respond to support requests. There are two types: personal macros (created for an individual user) and shared macros (created by an administrator for everyone).\",\"txt.launchpad.learn_more.button\":\"Learn more\",\"txt.launchpad.learn_more.link\":\"https://support.zendesk.com/categories/12128-using-zendesk\",\"txt.launchpad.task.go_to_settings\":\"Go to Settings\",\"txt.launchpad.benchmark_survey.title\":\"Benchmark Survey\",\"txt.launchpad.benchmark_survey.intro_text\":\"The Zendesk Benchmark enables you to compare your key metrics to thousands of others. Compare your Zendesk to industry peers or similarly-sized companies. See how you stack up in delivering support to businesses, consumers, or internal employees.\",\"txt.launchpad.benchmark_survey.compare_yourself\":\"Compare Yourself\",\"txt.launchpad.benchmark_survey.hours\":\"hrs\",\"txt.launchpad.benchmark_survey.learn_more_link\":\"http://www.zendesk.com/benchmark\",\"txt.launchpad.benchmark_survey.how_many_agents\":\"How many agents?\",\"txt.launchpad.benchmark_survey.how_many_teams\":\"How many teams?\",\"txt.launchpad.benchmark_survey.agents\":\"Agents\",\"txt.launchpad.benchmark_survey.agent\":\"Agent\",\"txt.launchpad.benchmark_survey.teams\":\"Teams\",\"txt.launchpad.benchmark_survey.team\":\"Team\",\"txt.launchpad.benchmark_survey.employees_1\":\"1-9 employees\",\"txt.launchpad.benchmark_survey.employees_10\":\"10-99 employees\",\"txt.launchpad.benchmark_survey.employees_100\":\"100-499 employees\",\"txt.launchpad.benchmark_survey.employees_500\":\"500-4999 employees\",\"txt.launchpad.benchmark_survey.employees_5000\":\"5000+ employees\",\"txt.launchpad.benchmark_survey.customers_hundreds\":\"Hundreds of customers\",\"txt.launchpad.benchmark_survey.customers_thousands\":\"Thousands of customers\",\"txt.launchpad.benchmark_survey.customers_ten_thousands\":\"Tens of thousands of customers\",\"txt.launchpad.benchmark_survey.customers_hundred_thousands\":\"Hundreds of thousands of customers\",\"txt.launchpad.benchmark_survey.customers_millions\":\"Millions of customers\",\"txt.launchpad.benchmark_survey.industry_prompt\":\"Select your company's main industry\",\"txt.launchpad.benchmark_survey.comployee_count_prompt\":\"How many employees are in your company?\",\"txt.launchpad.benchmark_survey.service_target_prompt\":\"Who does this support desk serve?\",\"txt.launchpad.benchmark_survey.customer_count_prompt\":\"How many customers do you serve?\",\"txt.launchpad.benchmark_survey.who_support_prompt\":\"Who delivers support to your customers?\",\"txt.launchpad.benchmark_survey.submit_survey\":\"Submit Survey\",\"txt.launchpad.benchmark_survey.update_survey\":\"Update Survey\",\"txt.launchpad.benchmark_survey.survey_updated\":\"Benchmark survey updated\",\"txt.launchpad.benchmark_survey.survey_update_failed\":\"Failed to update benchmark survey\",\"txt.launchpad.tour.engage_with_customers.heading\":\"Engage with your customers on their turf\",\"txt.launchpad.tour.engage_with_customers.copy\":\"Website, email, Chat, Voice, Twitter, Facebook -- all in one place.\",\"txt.launchpad.tour.engage_with_customers.button\":\"Configure your Email\",\"txt.launchpad.tour.help_center.heading\":\"Let your customers help themselves\",\"txt.launchpad.tour.help_center.copy\":\"Turn your support site into a thriving online community\",\"txt.launchpad.tour.help_center.button\":\"Configure your Web portal\",\"txt.launchpad.tour.benchmark.heading\":\"Measure yourself against your peers\",\"txt.launchpad.tour.benchmark.copy\":\"Benchmark your performance against thousands of companies\",\"txt.launchpad.tour.benchmark.button\":\"Complete our benchmark survey\",\"txt.launchpad.tour.benchmark.global_label\":\"GLOBAL BENCHMARK\",\"txt.launchpad.tour.benchmark.industry_label\":\"Industry\",\"txt.launchpad.tour.benchmark.travel_label\":\"TRAVEL\",\"txt.launchpad.tour.benchmark.customer_satisfaction_label\":\"Customer satisfaction\",\"txt.launchpad.tour.benchmark.response_time_label\":\"Average first response\",\"txt.launchpad.tour.benchmark.tickets_label\":\"Tickets per month\",\"txt.launchpad.tour.benchmark.91_percent\":\"91%\",\"txt.launchpad.tour.benchmark.86_percent\":\"86%\",\"txt.launchpad.tour.benchmark.23_6\":\"23.6\",\"txt.launchpad.tour.benchmark.14_7_hrs\":\"14.7hrs\",\"txt.launchpad.tour.macros.heading\":\"Efficient support means happy customers\",\"txt.launchpad.tour.macros.copy\":\"Custom views, business rules and macros speed up your support\",\"txt.launchpad.tour.macros.button\":\"Learn about macros\",\"txt.launchpad.tour.first_ticket.title\":\"Manage customer interactions quickly\",\"txt.launchpad.tour.first_ticket.copy\":\"Solving tickets is at the heart of using Zendesk\",\"txt.launchpad.tour.apps.heading\":\"Connect Zendesk to your business\",\"txt.launchpad.tour.apps.copy\":\"Integrations with over 100 apps connect support to your business\",\"txt.launchpad.tour.apps.button\":\"Browse Zendesk Apps\",\"txt.launchpad.tour.organize_tickets.heading\":\"Organize Your Tickets\",\"txt.launchpad.tour.organize_tickets.copy\":\"Easily identify and respond to high priority tickets\",\"txt.launchpad.tour.organize_tickets.button\":\"Create a View\",\"txt.launchpad.tour.ticket_lifecycle.heading\":\"Understand the lifecycle of a ticket\",\"txt.launchpad.tour.ticket_lifecycle.copy\":\"Manage all of your customer interactions with ease\",\"txt.launchpad.tour.ticket_lifecycle.button\":\"Solve your first ticket\",\"txt.launchpad.add_agents.alert.success\":\"Agents invited\",\"txt.launchpad.add_agents.alert.failure\":\"An error occurred. Make sure email addresses are valid.\",\"txt.launchpad.add_agents.button.invite\":\"Invite\",\"txt.launchpad.add_agents.button.inviting\":\"Inviting...\",\"txt.launchpad.add_agents.title\":\"Add Agents to your support team\",\"txt.launchpad.add_agents.description\":\"If you have additional people on your support team, you can add them now. They will receive an email with login instructions. You can also add, edit, or remove people later.\",\"txt.launchpad.add_agents.learn_more_link\":\"https://support.zendesk.com/entries/20064498-adding-and-managing-users\",\"txt.launchpad.add_agents.hint\":\"separate multiple addresses with commas\",\"txt.launchpad.add_agents.directions\":\"Enter email(s)\",\"txt.forums.title\":\"Forums\",\"txt.ellipsis\":\"…\",\"txt.ticket_assign_to_me\":\"take it\",\"txt.ticket_cc_me\":\"cc me\",\"txt.tokens.more\":\"{{remaining_count}} more…\",\"txt.views.voice.call_console.reason.title.call_routed_to_voicemail\":\"Call routed to voicemail\",\"txt.views.voice.call_console.reason.title.the_caller_has_ended_this_call\":\"The caller has ended this call\",\"txt.views.voice.call_console.reason.title.call_returned_to_queue\":\"Call returned to queue\",\"txt.views.voice.call_console.reason.title.call_routed_to_agent\":\"Call routed to {{name}}\",\"txt.views.voice.call_console.reason.detail.caller_dialed_1\":\"Caller dialed '1'\",\"txt.views.voice.call_console.reason.detail.maximum_wait_time_exceeded\":\"Maximum wait time exceeded\",\"txt.views.voice.call_console.reason.detail.maximum_queue_size_exceeded\":\"Maximum queue size exceeded\",\"txt.views.voice.call_console.reason.detail.no_available_agents\":\"No agents available\",\"txt.views.voice.call_console.missed_call\":\"Missed call\",\"txt.views.voice.call_console.unable_to_accept_call\":\"Unable to accept call\",\"txt.views.voice.settings._call_settings.Transaction_label\":\"Transaction\",\"txt.views.voice.settings._call_settings.Date_label\":\"Date\",\"txt.views.voice.settings._call_settings.Amount_label\":\"Amount\",\"txt.views.voice.settings._call_settings.more_label\":\"(more)\",\"txt.views.voice.settings._call_settings.less_label\":\"(less)\",\"txt.views.voice.settings._call_settings.csv_formatted_list_of_calls\":\"CSV formatted list of calls on this page - for use with e.g. Excel\",\"txt.views.reporting.nav.overview\":\"Overview\",\"txt.views.reporting.nav.reporting\":\"Reporting\",\"txt.views.reporting.nav.leaderboard\":\"Leaderboard\",\"txt.views.reporting.nav.forum\":\"Forum\",\"txt.views.reporting.nav.search\":\"Search\",\"txt.views.reporting.nav.voice\":\"Voice\",\"txt.views.reporting.period.reporting_period\":\"Reporting period:\",\"txt.views.reporting.period.last_30_days\":\"Last 30 days\",\"txt.views.reporting.period.last_7_days\":\"Last 7 days\",\"txt.views.reporting.period.last_24_hours\":\"Last 24 hours\",\"txt.views.reporting.period.custom\":\"Custom\",\"txt.views.reporting.period.errors.start_date_must_be_before_end_date\":\"Start date must be before end date\",\"txt.views.reporting.period.errors.custom_period_3_month_maximum\":\"Custom period can span up to 90 days\",\"txt.views.reporting.period.errors.invalid_date_entered\":\"Invalid date 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Zendesk\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.label\":\"Tickets by Channels\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.email\":\"Email\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.web_form\":\"Web form\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.chat\":\"Chat\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.twitter\":\"Twitter\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.voice\":\"Voice\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.facebook\":\"Facebook\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.other\":\"Other\",\"txt.views.reporting.overview_pane.benchmark_widget.label\":\"Benchmark\",\"txt.views.reporting.overview_pane.benchmark_widget.global_label\":\"Global\",\"txt.views.reporting.overview_pane.benchmark_widget.industry\":\"Industry: \",\"txt.views.reporting.overview_pane.benchmark_widget.target_audience\":\"Audience: \",\"txt.views.reporting.overview_pane.benchmark_widget.company_size\":\"Company size: \",\"txt.views.reporting.overview_pane.benchmark_widget.satisfaction_rating\":\"Satisfaction Rating\",\"txt.views.reporting.overview_pane.benchmark_widget.time_to_first_reply\":\"Time to First Reply\",\"txt.views.reporting.overview_pane.benchmark_widget.your_help_desk\":\"Your Zendesk\",\"txt.views.reporting.overview_pane.benchmark_widget.vs\":\"vs.\",\"txt.views.reporting.overview_pane.benchmark_widget.industry_average\":\"Industry average\",\"txt.views.reporting.overview_pane.benchmark_widget.global_average\":\"Global average\",\"txt.views.reporting.overview_pane.see_more_link\":\"See more\",\"txt.views.reporting.overview_pane.see_all_link\":\"See all\",\"txt.views.reporting.overview_pane.time_to_first_reply_widget.label\":\"Time to First Reply\",\"txt.views.reporting.overview_pane.time_to_first_reply_widget.average_first_response_time\":\"Avg First Response 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solved\",\"txt.views.reporting.overview_pane.top_agents_widget.satisfaction\":\"Satisfaction\",\"txt.views.reporting.overview_pane.top_agents_widget.touches\":\"Touches\",\"txt.views.reporting.overview_pane.tickets_by_channel_sample_widget.label\":\"Tickets by Channels (Sample)\",\"txt.views.reporting.x_hrs\":\"{{hours}} hrs\",\"txt.views.reporting.x_hrs_plain\":\"{{hours}} hrs\",\"txt.views.reporting.hours\":\"hours\",\"txt.views.reporting.reporting_pane.header\":\"Reports\",\"txt.views.reporting.reporting_pane.date_label\":\"Date\",\"txt.views.reporting.leaderboard_pane.header\":\"Leaderboard\",\"txt.views.reporting.leaderboard_pane.no_access\":\"You do not have access to the leaderboard.\",\"txt.views.reporting.leaderboard_pane.solved_tickets_label\":\"Solved Tickets\",\"txt.views.reporting.leaderboard_pane.time_to_first_reply_label\":\"Time to First Reply\",\"txt.views.reporting.leaderboard_pane.agent_touches_label\":\"Agent Touches\",\"txt.views.reporting.leaderboard_pane.satisfaction_label\":\"Satisfaction\",\"txt.views.reporting.leaderboard_pane.global_top_agents\":\"Global Top Agents\",\"txt.views.reporting.leaderboard_pane.global_top_groups\":\"Global Top Groups\",\"txt.views.reporting.leaderboard_pane.groups_link\":\"Groups\",\"txt.views.reporting.leaderboard_pane.agents_link\":\"Agents\",\"txt.views.reporting.leaderboard_pane.solved_header\":\"SOLVED\",\"txt.views.reporting.leaderboard_pane.first_response_time_header\":\"FIRST RESPONSE TIME\",\"txt.views.reporting.leaderboard_pane.agent_touches_header\":\"AGENT TOUCHES\",\"txt.views.reporting.leaderboard_pane.satisfaction_header\":\"SATISFACTION\",\"txt.views.reporting.forum_pane.header\":\"Forum Stats\",\"txt.views.reporting.forum_pane.topics_label\":\"Topics\",\"txt.views.reporting.forum_pane.views_label\":\"Views\",\"txt.views.reporting.forum_pane.votes_label\":\"Votes\",\"txt.views.reporting.forum_pane.subscriptions_label\":\"Subscriptions\",\"txt.views.reporting.forum_pane.comments_label\":\"Comments\",\"txt.views.reporting.forum_pane.comments_info\":\"{{posts_count}} Comments\",\"txt.views.reporting.forum_pane.chart_header\":\"Compare forum metrics for your Zendesk\",\"txt.views.reporting.forum_pane.top_articles\":\"Top Articles\",\"txt.views.reporting.forum_pane.comments\":\"comments\",\"txt.views.reporting.forum_pane.entry_create\":\"Recently created topics\",\"txt.views.reporting.forum_pane.entry_view\":\"Top topics by number of views\",\"txt.views.reporting.forum_pane.vote_create\":\"Top topics by number of votes\",\"txt.views.reporting.forum_pane.watching_entry_create\":\"Top topics by number of subscriptions\",\"txt.views.reporting.forum_pane.post_create\":\"Top topics by number of comments\",\"txt.views.reporting.search_pane.header\":\"Search Stats\",\"txt.views.reporting.search_pane.total_label\":\"Total\",\"txt.views.reporting.search_pane.with_no_results_label\":\"With No Results\",\"txt.views.reporting.search_pane.with_no_clicks_label\":\"With No Clicks\",\"txt.views.reporting.search_pane.tickets_created_label\":\"Tickets Created\",\"txt.views.reporting.search_pane.chart_header\":\"Compare search metrics for your Zendesk\",\"txt.views.reporting.search_pane.top_searches\":\"Top Searches\",\"txt.views.reporting.search_pane.feedback_tab_only\":\"Feedback Tab only\",\"txt.views.reporting.search_pane.search_string_header\":\"Search string\",\"txt.views.reporting.search_pane.searches_header\":\"Total searches\",\"txt.views.reporting.search_pane.avg_number_of_results_header\":\"Avg number of results\",\"txt.views.reporting.search_pane.clickthrough_rate_header\":\"Click-through 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Please try again later.\",\"txt.views.reporting.advanced_analytics_pane.about\":\"Advanced Analytics, powered by GoodData, delivers powerful reporting and customizable dashboards to Plus and Enterprise customers at no additional charge.\",\"txt.views.reporting.advanced_analytics_pane.enable_button\":\"Enable\",\"txt.views.reporting.advanced_analytics_pane.sample\":\"SAMPLE\",\"txt.views.reporting.advanced_analytics_pane.your_zendesk\":\"Advanced Analytics powered by GoodData\",\"txt.views.reporting.advanced_analytics_pane.we_can\":\"We can set up a free GoodData account for you and connect it to your Zendesk.\",\"txt.views.reporting.advanced_analytics_pane.admin_required\":\"You must be an administrator to enable GoodData for Zendesk.\",\"txt.views.reporting.advanced_analytics_pane.enable_gooddata\":\"Enable GoodData\",\"txt.views.reporting.advanced_analytics_pane.click_to_create\":\"Click Create if you agree to the GoodData Terms and Conditions, and we'll create your account.\",\"txt.views.reporting.advanced_analytics_pane.sync_time_msg\":\"Daily sync time has been successfully changed and will take effect {{date}} at {{time}}.\",\"txt.views.reporting.advanced_analytics_pane.dashboards_label\":\"Dashboards\",\"txt.views.reporting.advanced_analytics_pane.sync_time_label\":\"Daily Sync\",\"txt.views.reporting.advanced_analytics_pane.register_your_account\":\"Register Your Account\",\"txt.views.reporting.advanced_analytics_pane.initiated\":\"We've initiated the process to create your account. In the next few minutes you will receive an invitation email from GoodData. Follow the email instructions to register your account.\",\"txt.views.reporting.advanced_analytics_pane.legacy_message\":\"Your Zendesk is connected to a GoodData account, but we haven't yet set up embedded dashboards for your help desk. We should complete the setup in the next few days, so please check back later.\",\"txt.views.reporting.advanced_analytics_pane.upgrade_now\":\"Upgrade now\",\"txt.views.reporting.advanced_analytics_pane.contact_owner\":\"Contact Account Owner\",\"txt.views.reporting.advanced_analytics_pane.no_access\":\"You do not have access to make account changes. Contact the account owner of your Zendesk for further help.\",\"txt.views.reporting.advanced_analytics_pane.takes_time\":\"It might take up to 30 minutes to load data in your dashboards the first time.\",\"txt.views.reporting.advanced_analytics_pane.dashboards_ready\":\"Your Dashboards are Ready\",\"txt.views.channels.dialer_view.no_incoming_calls\":\"No incoming calls\",\"txt.views.channels.dialer_view.no_incoming_chats\":\"No incoming chats\",\"txt.views.channels.dialer_view.currently_offline\":\"Currently offline\",\"txt.views.channels.dialer_view.chat\":\"CHAT\",\"txt.views.channels.dialer_view.voice\":\"VOICE\",\"txt.views.channels.dialer_view.chat_header\":\"Chat\",\"txt.views.channels.dialer_view.voice_header\":\"Voice\",\"txt.views.channels.phone_number_view.via_browser\":\"Via Browser:\",\"txt.views.channels.phone_number_view.via_phone\":\"Via Phone:\",\"txt.views.channels.phone_number_view.specifically_via_browser\":\"Via Browser\",\"txt.views.channels.phone_number_view.not_configured\":\"Not configured\",\"txt.views.tickets.add_comment_shared_content.enter_a_number\":\"Enter a number...\",\"txt.views.tickets._latest_comment.latest_comment_by_with_time\":\"Latest comment by {{author_name}}, {{time}} ago\",\"txt.views.tickets._latest_comment.more_tag\":\"More »\",\"txt.views.tickets._latest_comment.less_tag\":\"Less «\",\"txt.views.tickets._sub_header.monitored_by_twitter\":\"Monitored by:\",\"txt.views.tickets._sub_header.add_to_calendar\":\"add to calendar\",\"txt.views.tickets._linked_problem.linked_incident_title\":\"Linked Incident\",\"txt.views.tickets._linked_problem.this_incident_is_linked_to\":\"This Incident is linked to:\",\"txt.views.tickets._linked_problem.problem_number_and_title\":\"Problem #{{problem_number}} \\\"{{problem_title}}\\\"\",\"txt.views.tickets._linked_problem.view_all_incidents_linked_to_problem\":\"View all {{incidents_linked_to_the_problem_link}}\",\"txt.views.tickets._linked_problem.view_all_incidents_linked_to_problem_link\":\"Incidents linked to the Problem.\",\"txt.views.tickets.incidents.incidents\":\"Incidents\",\"txt.views.tickets.incidents.problem\":\"Problem\",\"txt.views.tickets.incidents.view_all_incidents_linked_to_problem_link\":\"Incidents linked to the Problem.\",\"txt.views.tickets.closed_tickets.closed_with_no_priority\":\"Closed {{date}}\",\"txt.views.tickets.closed_tickets.closed_with_priority_low\":\"Closed {{date}} with priority low\",\"txt.views.tickets.closed_tickets.closed_with_priority_normal\":\"Closed {{date}} with priority normal\",\"txt.views.tickets.closed_tickets.closed_with_priority_high\":\"Closed {{date}} with priority high\",\"txt.views.tickets.closed_tickets.closed_with_priority_urgent\":\"Closed {{date}} with priority urgent\",\"txt.views.tickets._closed_ticket_attributes.assigned_to_name\":\"Assigned to {{name}}\",\"txt.views.tickets._closed_ticket_attributes.Tags\":\"Tags\",\"txt.views.tickets._closed_ticket_attributes.Follow_ups\":\"Follow-ups\",\"txt.views.tickets._closed_ticket_attributes.New_ticket\":\"New ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.New_question\":\"New question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.New_incident\":\"New incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.New_problem\":\"New problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.New_task\":\"New task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_ticket\":\"Open ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_question\":\"Open question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_incident\":\"Open incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_problem\":\"Open problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_task\":\"Open task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_ticket\":\"Pending ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_question\":\"Pending question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_incident\":\"Pending incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_problem\":\"Pending problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_task\":\"Pending task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_ticket\":\"Hold ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_question\":\"Hold question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_incident\":\"Hold incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_problem\":\"Hold problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_task\":\"Hold task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_ticket\":\"Solved ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_question\":\"Solved question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_incident\":\"Solved incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_problem\":\"Solved problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_task\":\"Solved task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_ticket\":\"Closed ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_question\":\"Closed question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_incident\":\"Closed incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_problem\":\"Closed problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_task\":\"Closed task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_ticket\":\"New ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_question\":\"New question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_incident\":\"New incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_problem\":\"New problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_task\":\"New task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_ticket\":\"Open ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_question\":\"Open question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_incident\":\"Open incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_problem\":\"Open problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_task\":\"Open task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_ticket\":\"Pending ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_question\":\"Pending question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_incident\":\"Pending incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_problem\":\"Pending problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_task\":\"Pending task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_ticket\":\"On-hold ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_question\":\"On-hold question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_incident\":\"On-hold incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_problem\":\"On-hold problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_task\":\"On-hold task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_ticket\":\"Solved ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_question\":\"Solved question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_incident\":\"Solved incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_problem\":\"Solved problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_task\":\"Solved task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_ticket\":\"Closed ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_question\":\"Closed question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_incident\":\"Closed incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_problem\":\"Closed problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_task\":\"Closed task #{{ticket_id}}\",\"txt.views.tickets._user_twitter_details.details_label\":\"details\",\"txt.views.tickets._user_twitter_details.hide_label\":\"hide\",\"txt.views.tickets.share_and_unshare_tickets.sharing\":\"Share\",\"txt.views.tickets.share_and_unshare_tickets.unshare_ticket\":\"Unshare ticket\",\"txt.views.tickets.share_and_unshare_tickets.select_action\":\"Select action\",\"txt.views.subscription_view.trial.title\":\"Purchase your Zendesk today!\",\"txt.views.subscription_view.trial.details\":\"You are testing the {{plan_name}} plan with {{max_agents}} agents and have {{days_left_in_trial}} days left in your trial. Select a plan and enter your credit card information to continue using Zendesk after the trial.\",\"txt.views.subscription_view.characteristics.title\":\"Your Current Subscription\",\"txt.views.subscription_view.characteristics.details.plan\":\"{{plan_name}} plan\",\"txt.views.subscription_view.characteristics.details.max_agents\":\"{{max_agents}} agents\",\"txt.views.subscription_view.characteristics.details.billing_cycle\":\"Billed {{billing_cycle_name}}\",\"txt.views.subscription_view.characteristics.details.billing.monthly\":\"Monthly billing\",\"txt.views.subscription_view.characteristics.details.billing.quarterly\":\"Quarterly billing\",\"txt.views.subscription_view.characteristics.details.billing.annually\":\"Annual billing\",\"txt.views.subscription_view.cancel_subscription.Need_to_cancel_your_account\":\"Need to cancel your account?\",\"txt.views.subscription_view.cancel_subscription.yes_cancel_my_account\":\"Yes, cancel my account!\",\"txt.views.subscription_view.cancel_subscription.Ready_to_say_goodbye_Once\":\"Ready to say goodbye? Once your account is cancelled, you will no longer be able to use your help desk.\",\"txt.views.subscription_view.cancel_subscription.You_are_about_to_cancel\":\"You are about to cancel your account.\",\"txt.views.subscription_view.cancel_subscription.yes_i_am_sure_i_want_to_cancel\":\"» Yes, I am sure I want to cancel my account. WARNING: This deletes your help desk and destroys all your ticket, user, and forum data. THIS IS IRREVERSIBLE!\",\"txt.views.subscription_view.cancel_subscription.cancel_success_message\":\"Your account has been canceled.\",\"txt.views.subscription_view.cancel_subscription.cancel_fail_message\":\"We are unable to cancel your account. Please contact support@zendesk.com\",\"txt.views.subscription_view.credit_card.title\":\"Credit Card\",\"txt.views.subscription_view.credit_card.details\":\"The credit card on file is {{shadowed_number}} and expires {{month}}/{{year}}.\",\"txt.views.subscription_view.credit_card.change\":\"Change\",\"txt.views.filters.current_filter.button.show_updates\":\"Click to see {{updatesCount}} new update(s)\",\"txt.views.subscription_payment_view.your_plan_title\":\"Your Plan\",\"txt.views.subscription_payment_view.your_plan_description\":\"You've selected the {{planName}} plan with {{maxAgents}} agents. Billed {{billingCycleName}}.\",\"txt.views.subscription_payment_view.credit_card.title\":\"Enter your Credit Card\",\"txt.views.subscription_payment_view.credit_card.error_title\":\"Please address the following errors and try again.\",\"txt.views.modals.cancel_subscription.title\":\"Cancelling Account\",\"txt.views.modals.cancel_subscription.body\":\"Are you absolutely sure? There is no undo.\",\"txt.views.modals.cancel_subscription.confirmLabel\":\"Okay\",\"txt.views.modals.cancel_subscription.cancelLabel\":\"Cancel\",\"txt.views.shared._voice_menu.available_via_browser\":\"Available via browser\",\"txt.views.shared._voice_menu.available_at_phone_number\":\"Available at {{phone_number}}\",\"txt.views.shared._voice_menu.not_available\":\"Not Available\",\"txt.views.shared._voice_menu.change_audio_settings\":\"Change audio settings\",\"txt.views.shared.header.try_the_new_zendesk\":\"try the new Zendesk\",\"txt.views.shared.header.back_to_agent\":\"back to agent interface\",\"txt.views.shared.header.go_to_mobile_site\":\"go to mobile site\",\"txt.views.shared.header.revert_to_my_language\":\"Switch to my language\",\"txt.views.shared.ticket_table_with_bulk_update.no_tickets_found\":\"No tickets found\",\"txt.views.shared.ticket_table_with_bulk_update.tickets\":\"Tickets\",\"txt.views.shared.auto_completable_organization.none_label\":\"(None)\",\"txt.views.layouts._banner.ignore_this\":\"(ignore this)\",\"txt.views.layouts._banner.reload\":\"(reload)\",\"txt.views.events.cc.you_can_customize_this_text\":\"You can customize this text in Settings > Tickets > CC email text\",\"txt.views.events.tweet\":\"Tweet:\",\"txt.views.events._notification.message\":\"Message: \",\"txt.views.people.user.never_login\":\"never\",\"txt.views.people.user.access_to_0\":\"All tickets\",\"txt.views.people.user.access_to_1\":\"Tickets in member groups\",\"txt.views.people.user.access_to_2\":\"Tickets in member organization\",\"txt.views.people.user.access_to_3\":\"Assigned tickets\",\"txt.views.people.user.access_to_4\":\"Tickets requested by user\",\"txt.views.ticket_list.comment_by\":\"Comment by {{name}}, {{time_ago}} ago\",\"txt.views.suspended_tickets.index_xml_builder.suspended_tickets_for_account\":\"Suspended tickets for {{name_of_current_account}}\",\"txt.views.suspended_tickets.index_xml_builder.ticket_from\":\"Ticket from {{sender_name}}\",\"txt.views.sharing.agreement_mailer.status_change.body_1\":\"Hello,\",\"txt.views.sharing.agreement_mailer.status_change.body_2_accepted\":\"A ticket sharing invite which was previously sent to {{agreement_name}} has been accepted by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_2_declined\":\"A ticket sharing invite which was previously sent to {{agreement_name}} has been declined by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_2_pending\":\"A ticket sharing invite that was previously sent to {{agreement_name}} has been changed to pending by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_2_inactive\":\"A ticket sharing invite that was previously sent to {{agreement_name}} has been changed to inactive by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_2_failed\":\"A ticket sharing invite that was previously sent to {{agreement_name}} has been changed to failed by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_3\":\"This means you are now able to send tickets to {{agreement_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_4\":\"You can view the terms of this agreement by clicking the link below:\",\"txt.views.sharing.agreement_mailer.status_change.body_5\":\"This means you will not be able to send tickets to {{agreement_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_6\":\"You can now remove this invite from your ticket sharing options page:\",\"txt.views.sharing.agreement_mailer.status_change.body_7\":\"An email has also been sent to other admins of this account alerting them of this new agreement acceptance.\",\"txt.views.sharing.agreement_mailer.status_change.body_8\":\"If you would like to re-send this agreement invite, you must first remove the invitation.\",\"txt.views.sharing.agreement_mailer.status_change.body_9\":\"An email has also been sent to other admins of this account alerting them of this agreement invite rejection.\",\"txt.views.sharing.agreement_mailer.activation_change.body_1_reactivated\":\"Your partner reactivated your sharing agreement.\",\"txt.views.sharing.agreement_mailer.activation_change.body_1_deactivated\":\"Your partner deactivated your sharing agreement. Existing tickets that have been shared will continue to sync updates.\",\"txt.views.sharing.agreement_mailer.sharing_agreement_deleted.body_1\":\"Your partner has deleted your sharing agreement. Tickets created through this ticket sharing agreement will no longer sync updates.\",\"txt.views.sharing.agreement_mailer.incoming_sharing_terminated.body_2\":\"A ticket sharing agreement between you and {{agreement_name}} has now been deactivated.\",\"txt.views.sharing.agreement_mailer.incoming_sharing_terminated.body_3\":\"This means that all tickets previously shared by {{agreement_name}} are no longer synced. Therefore, any unsolved tickets may either be solved or deleted by you, as these will no longer have any effect on {{agreement_name}}.\",\"txt.views.sharing.agreement_mailer.incoming_sharing_terminated.body_4\":\"An email has also been sent to other admins of this account alerting them of this deactivation.\",\"txt.views.sharing.agreement_mailer.invite_revoke.body_2\":\"A ticket sharing invite formed between {{agreement_name}} and {{agremment_account_name}} has now been deleted. The deletion was performed by {{agreement_name}}.\",\"txt.views.sharing.agreement_mailer.invite_revoke.body_3\":\"The invite has been removed from your ticket sharing options page:\",\"txt.views.sharing.agreement_mailer.invite_revoke.body_4\":\"An email has also been sent to other admins of the accounts involved alerting them of this agreement invite deletion.\",\"txt.views.sharing.agreement_mailer.new_from_partner.body_2\":\"Your Zendesk account ({{agreement_account_name}}) received an invitation from {{agreement_remote_admin}} at {{agreement_name}} requesting permission to begin sharing tickets with you.\",\"txt.views.sharing.agreement_mailer.new_from_partner.body_3\":\"You can view the terms of this agreement by clicking the link below:\",\"txt.views.sharing.agreement_mailer.new_from_partner.body_4\":\"An email has also been sent to other admins of this account, alerting them of this new invite.\",\"txt.views.sharing.agreement_mailer.outgoing_sharing_term.body_2\":\"A ticket sharing agreement originally made by you and formed with {{agreement_name}} has now been deactivated.\",\"txt.views.sharing.agreement_mailer.outgoing_sharing_term.body_3\":\"This means you will no longer be able to share tickets with {{agreement_name}}. Any ticket that remains unsolved that was previously shared with {{agreement_name}} will remain unchanged.\",\"txt.views.sharing.agreement_mailer.outgoing_sharing_term.body_4\":\"Your ticket sharing options page has been changed to reflect this deactivation:\",\"txt.views.account.subscription.upgrade_from_trial.billed_Monthly\":\"Billed Monthly\",\"txt.views.account.subscription.upgrade_from_trial.billed_Quarterly\":\"Billed Quarterly\",\"txt.views.account.subscription.upgrade_from_trial.billed_Biannually\":\"Billed Biannually\",\"txt.views.account.subscription.upgrade_from_trial.billed_Annually\":\"Billed Annually\",\"txt.views.alt_of_user_photo\":\"User photo\",\"txt.views.facebook.tickets.page_deleted.unable_to_access_your_facebook_page\":\"Unable to access your Facebook Page for new Wall post comments. Your admin may need to reauthorize the Page.\",\"txt.views.verification.password_policy.page_title\":\"Select security level\",\"txt.onboarding.launchpad.title\":\"Basics\",\"txt.onboarding.launchpad.body\":\"Configure the most widely-used Zendesk features\",\"txt.onboarding.views.title\":\"Ticket views\",\"txt.onboarding.views.body\":\"Explore the most popular filters of your tickets\",\"txt.onboarding.add.title\":\"Create\",\"txt.onboarding.add.body\":\"Add new tickets, users, and organizations in one click\",\"txt.onboarding.search.title\":\"Search\",\"txt.onboarding.search.body\":\"One-stop search for tickets, users, organizations, and forum content\",\"txt.onboarding.learnmore.title\":\"Learn more\",\"txt.onboarding.learnmore.body\":\"Get tips from our user guides and participate in our community forums\",\"txt.onboarding.learnmore.steps\":\"{{number}} of {{total}}\",\"txt.onboarding.forum.title\":\"Forums\",\"txt.onboarding.forum.body\":\"Add content to help build your self-service community\",\"txt.onboarding.title\":\"Welcome to {{zendesk_logo}}\",\"txt.onboarding.subtitle\":\"Zendesk has lots of features that let you engage with your customers in English. You can set it up in less than 30 minutes.\",\"txt.onboarding.get_started\":\"GET STARTED\",\"txt.onboarding.buy_now\":\"BUY NOW\",\"txt.onboarding.tickets.title\":\"Start Receiving Tickets\",\"txt.onboarding.tickets.description\":\"Jump in and learn how to solve your first ticket in Zendesk.\",\"txt.onboarding.forums.title\":\"Create Your Support Portal\",\"txt.onboarding.forums.description\":\"Build a knowledge base for your customers to support themselves.\",\"txt.onboarding.customize.title\":\"Brand Your Zendesk\",\"txt.onboarding.customize.description\":\"Add your colors and logo to customize what your customers see.\",\"txt.onboarding.resources.title\":\"Additional Resources to get you started...\",\"txt.onboarding.resources.localization\":\"Learn how to configure Zendesk to your locale and language (English)\",\"txt.onboarding.resources.guide\":\"Read the Getting Started Guide\",\"txt.onboarding.resources.i18n\":\"Support your customers in multiple languages (English)\",\"txt.onboarding.resources.using_dynamic_content\":\"https://support.zendesk.com/entries/20720458\",\"txt.onboarding.resources.configure_local\":\"https://support.zendesk.com/entries/20886698-configuring-your-help-desk-for-your-locale-and-language\",\"txt.onboarding.contact_us.link\":\"contact us\",\"txt.onboarding.contact_us.text\":\"Feel free to {{contact_us_link}} to help set up your Zendesk.\",\"txt.onboarding.days_left\":\"Trial expires in {{days_left}} days\",\"txt.reporting_tutorial.tooltip_title\":\"Reporting\",\"txt.reporting_tutorial.tooltip_body\":\"Take a tour of our new reporting\",\"txt.reporting_tutorial.play_button_text\":\"Play Video\",\"txt.reporting_tutorial.learn_more_link\":\"https://support.zendesk.com/entries/21999767\",\"txt.image_gallery.next\":\"Next\",\"txt.image_gallery.previous\":\"Previous\",\"txt.image_gallery.download\":\"Download\",\"txt.contextual.go_to_forums\":\"Go to Forums\",\"txt.contextual.go_to_help_center\":\"Go to Help Center\",\"txt.contextual.submit_request\":\"Submit a request\",\"txt.contextual.tabs.tutorials\":\"Tutorials\",\"txt.contextual.tabs.videos\":\"Videos\",\"txt.contextual.tabs.references\":\"References\",\"txt.contextual.descriptions.people.zendesk_defines\":\"Zendesk defines several roles for managing the people who generate support requests and those who solve them. Users and people are equivalent terms; it's the broadest definition for all people in your Zendesk.\",\"txt.contextual.descriptions.people.use_this_page\":\"Use this page to manage the people in your Zendesk, including adding and managing users, defining their roles and privileges, and then organizing them into groups and organizations. Organizations are collections of users (both end-users and agents) and groups only contain agents.\",\"txt.contextual.descriptions.people.each_user\":\"Each user's role is defined when they are added to your Zendesk, but you can change a user's role as needed. When users sign in, they are only shown the parts of your Zendesk that they are allowed to see and use.\",\"txt.contextual.descriptions.views.views_help_you\":\"Views help you manage your ticket workflow by enabling you group tickets as they come in to your Zendesk and as they are managed to resolution. Views use conditions to define a set of tickets.\",\"txt.contextual.descriptions.views.zendesk_provides\":\"Zendesk provides a standard set of views for day-to-day operation. Admins can create views to share with agents, and agents can create their own (personal) views. Admins can edit, clone, deactivate, or delete views. Active views are listed first, followed by inactive views.\",\"txt.contextual.descriptions.macros.macors_contain\":\"Macros contain actions, which can be updates to ticket properties and comments. You can streamline your workflow by creating macros for support requests that can be answered with a single, standard response. You can create a macro from scratch (in this page) or base it on a ticket (from the ticket). Macros can be organized into categories. Agents manually apply macros to tickets.\",\"txt.contextual.descriptions.macros.zendesk_provides\":\"Zendesk provides a set of default macros. Admins can create macros to share with agents, and agents can create their own (personal) macros. Admins can edit, clone, deactivate, or delete macros. Active macros are listed first, followed by inactive macros.\",\"txt.contextual.descriptions.reports.reports_give_you\":\"Reports give you insight into daily ticket activity, agent performance, SLA compliance, average resolution times, and so on. Reports consist of a graph and a data table, which are different views of the same ticket activity within a time period.\",\"txt.contextual.descriptions.reports.the_reports_tab\":\"The Reports tab shows all your reports and enables you to edit them. You can also clone a report or create one from scratch. You can use many of the ticket properties to define the types of tickets you want to monitor with a report.\",\"txt.contextual.descriptions.reports.the_voide_tab\":\"The Voice tab has data about your call queue and agents' availability and activity. The Export tab has export options. Use CSV to get a report of all tickets for three months. Use Full XML to get several reports and use User XML to limit reports to groups, organizations, and users.\",\"txt.contextual.descriptions.tags.the_tag_could\":\"The tag cloud shows the tags that have been most applied to tickets in your Zendesk in the last two months. The cloud is updated daily. Each tag includes a number, indicating the number of times it was applied to a ticket during the time period. You can click any tag to view a complete list of tickets with that tag in the last two months.\",\"txt.contextual.descriptions.tags.tags_can\":\"Tags can be added to tickets automatically based on the words in the request, manually by agents, or via triggers, automations, and macros. Once added, you can create views by tags, search for tags and the tickets in which they are included, and use tags in your triggers, automations, and macros.\",\"txt.contextual.descriptions.ticket_fields.ticket_fields_contain\":\"Ticket fields contain all the data about a ticket. They are either system-generated or custom created by an admin. Ticket fields are visible to all agents in tickets, but only some are visible to end-users in the ticket form. Some fields are set by end-users and others are set by agents or business rules.\",\"txt.contextual.descriptions.ticket_fields.this_page_lists\":\"This page lists all ticket fields; active fields are first, then inactive fields. Each field shows the title, type of field, and how it was created.\",\"txt.contextual.descriptions.ticket_fields.you_can_edit\":\"You can edit ticket field settings, including whether they are required, visible to end-users, and editable by end-users. Also, click edit to delete a ticket field. Some system fields cannot be edited or deleted.\",\"txt.contextual.descriptions.dynamic_contents.dynamic_content_is\":\"Dynamic content is a combination of a default version of the text (typically in the same language as your default language) and variants for every other language that you support. Dynamic content can be referenced via a placeholder in automations, macros, triggers and by many system generated messages including email notifications when a user creates an account.\",\"txt.contextual.descriptions.dynamic_contents.this_page_enables\":\"This page enables you to search for dynamic content and see a list of all dynamic content. Click any title to add, delete, or edit a language variant.\",\"txt.contextual.descriptions.triggers.triggers_are\":\"Triggers are business rules that run immediately after tickets are created or updated. Triggers contain conditions and actions. You combine these to create ‘if’ and ‘then’ statements. You build condition and action statements using ticket properties, field operators, and the ticket property values.\",\"txt.contextual.descriptions.triggers.this_page_shows\":\"This page shows a sortable list of default triggers and triggers you create. Each time a ticket is created or updated all of your active triggers run so the order of triggers is important. The reorder option is at the end of your active triggers. Inactive triggers appear after the active ones. You can create, edit, clone, deactivate, or delete triggers.\",\"txt.contextual.descriptions.automations.automations_are\":\"Automations are business rules that modify ticket properties at a specified time after tickets are updated (not immediately like triggers). Automations contain conditions and actions. Each automation must contain an action that cancels, or nullifies, a condition; otherwise, it will continue to execute.\",\"txt.contextual.descriptions.automations.this_page_shows\":\"This page shows a sortable list of default and custom automations. Every hour all of your active automations run on tickets updated in the last 30 days. The order of automations is important. The reorder option is at the end of your active automations. Inactive automations appear after the active ones. You can create, edit, clone, deactivate, or delete automations.\",\"txt.contextual.descriptions.sla.sla_service\":\"SLA service targets help you better monitor your service level performance and meet your service level goals. Each service target creates a special view of tickets that violate that target. For example, you can create a target for an SLA that states “All tickets must be assigned within 4 hours.” This creates a view of tickets that have remained unassigned for more than four hours.\",\"txt.contextual.descriptions.sla.zendesk_provides\":\"Zendesk provides a set of default service targets. You can create, edit, deactivate, or delete service targets. Active targets are listed first, followed by inactive targets.\",\"txt.contextual.descriptions.twitter.monitor_one\":\"Monitor one or more Twitter accounts from your Zendesk and convert tweets to tickets, including direct messages, favorites, mentions, and search results.\",\"txt.contextual.descriptions.twitter.in_general\":\"In General Settings, enable Twitter search in your Zendesk and configure outgoing tweets. In Twitter Accounts, edit or add accounts to your Twitter channel. In Manage Searches, edit or add a saved search to perform a Twitter search based on predefined keywords. Click any saved search to view relevant tweets.\",\"txt.contextual.descriptions.chat.the_chat_channel\":\"The Chat channel enables end-users to initiate a chat with an agent from an existing ticket or a Feedback Tab. Real-time chat can reduce ticket volume and enable agents to solve issues more quickly. Each chat session becomes a ticket in your Zendesk, with all the text from the chat is added as a comment. Agents can accept multiple chats at once.\",\"txt.contextual.descriptions.chat.in_this_page\":\"In this page, you can enable agents to accept chats and enable chat from existing tickets. Also, you can configure the number of chats each agent can accept and customize your chat greeting. If you want to include a chat option in your Feedback Tab, you need to generate a Feedback Tab after you enable chat.\",\"txt.contextual.descriptions.facebook.the_facebook_channel\":\"The Facebook channel automatically converts Wall posts and private message to tickets for you. Agents can respond to Facebook posts from within the Zendesk ticket, and their comments appear on your Facebook page.\",\"txt.contextual.descriptions.facebook.this_page_lists\":\"This page lists any Facebook pages you’ve added and shows how many wall posts and private messages have been converted to tickets. Depending on your plan, you can add one or two Facebook pages. You can deactivate, unlink, or edit a page you’ve added. You can determine whether you want to convert Wall posts or private message or both to tickets.\",\"txt.contextual.descriptions.voice.the_voice_channel\":\"The Voice channel adds phone support to your Zendesk and turns each call or voicemail message into a ticket. Agents make themselves available to receive calls. Agents can also make outbound calls.\",\"txt.contextual.descriptions.voice.to_set_up\":\"To set up Voice you need to select a telephone number for incoming calls and set your call queuing options and recorded greetings. You can add multiple telephone numbers to your Zendesk. Calls to all numbers are added to the same call queue.\",\"txt.contextual.descriptions.voice.zendesk_voice\":\"Zendesk Voice is billed separately from your Zendesk subscription. When you set up the Voice channel, your first $1.00 of call activity is free. After that, you need to subscribe to Zendesk Voice in your Account settings page to continue using it.\",\"txt.contextual.descriptions.dropboxes.a_feedback_tab\":\"A Feedback Tab adds support options to any web page so customers can search your knowledge base, submit tickets, or chat with agents. You can create multiple Feedback Tabs, and you can customize the tab by changing the text, colors, or layout.\",\"txt.contextual.descriptions.dropboxes.in_this_page\":\"In this page, determine the look of your Feedback Tab and select functionality to include. In Advanced customizations, configure settings to change text strings, use a custom image, or apply CSS.\",\"txt.contextual.descriptions.dropboxes.each_feedback_tab\":\"Each Feedback Tab you configure generates JavaScript code. To add the Feedback tab to your Zendesk, create a Global JavaScript widget with this code. To embed the Feedback Tab into any other website, import the JavaScript into your site.\",\"txt.contextual.descriptions.api.if_you\":\"If you're a developer, you can access Zendesk functionality through the Zendesk API. For example, you can create a new ticket or add a new user using the API. This enables you to integrate Zendesk features in your own applications. You can also build an app to extend functionality in your Zendesk.\",\"txt.contextual.descriptions.api.in_this_page\":\"In this page you can enable the API and view your authentication credentials. Only authorized users can access Zendesk through the API. You can use basic authentication with your username and password, or use your username with your API token.\",\"txt.contextual.descriptions.portal.web_portal\":\"Web portal refers to the customer-facing part of your Zendesk. In the Web portal, end-users can submit and track tickets, and they can search and access your knowledge base and forums. You can customize the look and feel of your Web portal.\",\"txt.contextual.descriptions.portal.in_this_page\":\"In this page you can configure display and search settings for your Web portal, including your knowledge base.\",\"txt.contextual.descriptions.email.your_zendesk_has\":\"Your Zendesk has its own email domain and supports any number of email addresses. All email sent to your Zendesk become tickets.\",\"txt.contextual.descriptions.email.you_can\":\"You can set your reply (“from”) address for outgoing email. Alternatively, enable personalized replies, agent display names, or email pass-through. The reply address is used regardless of which email addresses is used, unless you use email pass-through.\",\"txt.contextual.descriptions.email.also\":\"Also, customize outgoing email and edit the email delimiter. All email from your Zendesk contain HTML and plain text. The email delimiter informs the user to type above a certain line. When the email comes into Zendesk, the delimiter separates old content from new; new content is added to the ticket as a comment.\",\"txt.contextual.descriptions.account.account_settings\":\"Account settings enable you to set options or view information related to your Zendesk account.\",\"txt.contextual.descriptions.account.you_can_view\":\"You can view your subscription details and invoices or view an audit log of various changes made in your Zendesk. You can set branding and localization options. You can enter company info, including address, and complete a brief survey about your company to compare your Zendesk to industry standards.\",\"txt.contextual.descriptions.account.the_audit_log\":\"The Audit log tab is only available in the Enterprise plan. The Benchmarking and Invoices tabs are only available to the account owner.\",\"txt.contextual.descriptions.security.you_can\":\"You can enhance the security of your Zendesk account by controlling user access, password security, and login options.\",\"txt.contextual.descriptions.security.your_agents\":\"Your agents and end-users can be allowed to log in to your Zendesk using popular social media accounts or by using their existing company login credentials. This is referred to as single sign on and enabling it can save your users from having to remember a separate login to access your Zendesk.\",\"txt.contextual.descriptions.security.ssl\":\"SSL (Secure Sockets Layer) helps to ensure that the data exchanged between your Zendesk and your users is secure. SSL is enabled by default.\",\"txt.contextual.descriptions.security.you_can_also\":\"You can also control the security level of your users’ passwords and restrict access to your Zendesk to specific users within a range of IP addresses.\",\"txt.contextual.descriptions.tickets.tickets_are\":\"Tickets are support requests that come through any of your channels. Each ticket is assigned to an agent and all activity is captured within the ticket. Each ticket requires a subject, email address, and description.\",\"txt.contextual.descriptions.tickets.you_can\":\"You can share tickets with other Zendesks so their agents can provide information or solve the ticket. The ticket stays synced in between account. Sharing agreements specify the terms for sharing and how shared tickets are managed.\",\"txt.contextual.descriptions.tickets.in_the_settings\":\"In the Settings tab, determine the functionality you want in tickets, including tags, CCs, attachments, and screencasts. Also, determine how comments appear and how tickets are managed. In the Sharing tab, view existing sharing agreements or set up new ones.\",\"txt.contextual.descriptions.agents.agents_are\":\"Agents are the bulk of your support staff. They are assigned tickets and interact with customers. The agent's role and privileges are defined by administrators.\",\"txt.contextual.descriptions.agents.in_this_page\":\"In this page you can set up a standard agent signature that can be appended to all public comments made by agents. Agents can customize their signature on their profile page. You can also enable email forwarding so that when an agent forwards an email to your Zendesk, it becomes a ticket created on behalf of the original sender, not the agent.\",\"txt.contextual.descriptions.customers.customers\":\"Customers, or end-users, are the people who generate support requests from any your support channels. End-users don't have access to any of the administrator and agent features of Zendesk. They can only submit and track tickets and communicate with agents.\",\"txt.contextual.descriptions.customers.in_this_page\":\"In this page you can control access to your Zendesk. Also, use the blacklist and whitelist options to control incoming email, and use welcome and registration messages to customize communication to new users. Enable user tagging to add extra data to your users.\",\"txt.contextual.descriptions.extensions.extensions_are\":\"Extensions are tools that extend the functionality of your Zendesk. You can add functionality with widgets and targets, or by integrating with a CRM or activity stream.\",\"txt.contextual.descriptions.extensions.in_the_widgets_tab\":\"In the Widgets tab, you can add widgets for many cloud-based applications and services, such as Google Analytics, or you can create your own widgets. In the Targets tab, you can set up external targets to communicate with many cloud-based applications and services, such as Twitter, as well as HTTP and email.\",\"txt.contextual.descriptions.extensions.in_the_crm_tab\":\"In the CRM tab, set up your Salesforce, SugarCRM, or Microsoft Dynamics CRM integration. And in the Activity stream tab, if you have a paid Yammer account, you can integrate it with your Zendesk.\",\"txt.contextual.references.user_roles.title\":\"Understanding Zendesk user roles\",\"txt.contextual.references.user_roles.url\":\"https://support.zendesk.com/entries/20055812\",\"txt.contextual.references.user_roles.topic_hlt_cbp_cc\":\"End-users, or customers\",\"txt.contextual.references.user_roles.topic_nqx_cbp_cc\":\"Agents, administrators, account owner\",\"txt.contextual.references.user_roles.topic_cwu_hbp_cc\":\"User references in business rules\",\"txt.contextual.references.managing_users.title\":\"Adding and managing users\",\"txt.contextual.references.managing_users.url\":\"https://support.zendesk.com/entries/20064498\",\"txt.contextual.references.managing_users.topic_kjp_mze_dc\":\"About user options\",\"txt.contextual.references.managing_users.topic_h43_2k2_yg\":\"Adding end-users, agents, and 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  • Only users already registered with {{account_name}} can apply for a new password
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\",\"txt.access.help.spam\":\"If you don't receive email from us within a couple of minutes, please check your junk/spam folder.\",\"txt.access.help.password_mail_sent_help\":\"If you don't see an email from us within a couple of minutes, it may be because:
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  • you do not yet have an account with our help desk
  • your administrator does not allow you to reset your password
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You are creating a forum topic from the comments in a ticket.

Edit the title, forum location, and text as needed.

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Please contact our support team for details.\",\"txt.controllers.tickets.merge_controller.tickets_have_been_merged_into\":\"Tickets #{{tickets_joined_by_number_symbol}} have been merged into ticket #{{ticket_id}}\",\"txt.controllers.tickets.merge_controller.tickets_have_been_merged_into_number_symbol\":\"#\",\"txt.controllers.tickets.this_is_the_original_comment\":\"This is the original comment:\",\"txt.controllers.forums_controllers.forum_updated\":\"Forum {{name_of_forum}} updated\",\"txt.controllers.forums_controllers.forum_could_not_be_updated\":\"Forum could not be updated as:\",\"txt.controllers.ticket_controllers.ticket_updated\":\"Ticket #{{ticket_id}} {{ticket_title}} updated\",\"txt.controllers.ticket_controllers.ticket_could_not_be_updated_as\":\"Ticket could not be updated as:\",\"txt.controllers.ticket_controllers.task_ticket_due\":\"Task #{{ticket_id}} due\",\"txt.controllers.ticket_controllers.task_due_on_this_date\":\"Task #{{ticket_id}} due on this date.\",\"txt.controllers.ticket_controllers.tickets_not_updated\":\"Not updated \",\"txt.controllers.ticket_controllers.cause_of_suspension\":\"Cause of suspension: \",\"txt.controllers.ticket_controllers.and_number_more\":\"..and {{count}} more.\",\"txt.controllers.ticket_controllers.updated_ticket_with_number_and_title\":\"Updated #{{ticket_number}}\",\"txt.controllers.ticket_controllers.tickets_solved_by_you\":\"{{number_of_tickets_solved}} tickets solved this week by you\",\"txt.controllers.ticket_controllers.tickets_solved_by_agent\":\"{{number_of_tickets_solved}} tickets solved this week per agent (average)\",\"txt.controllers.ticket_controllers.tickets_solved_this_week\":\"Tickets solved this week: \",\"txt.controllers.ticket_controllers.linked_incidents_to_solved.one\":\"Solving this problem will cause 1 linked incident to be solved as well. This may take a few minutes.\",\"txt.controllers.ticket_controllers.linked_incidents_to_solved.other\":\"Solving this problem will cause {{count}} linked incidents to be solved as well. This may take a few minutes.\",\"txt.controllers.ticket_controllers.solving_the_problem\":\"Solving this problem caused the following linked incidents to be solved as well:\",\"txt.controllers.ticket_controllers.ticket_solved_notice\":\"Ticket #{{ticket_id}} {{ticket_title}} solved.\",\"txt.controllers.ticket_controllers.your_first_ticket_congratulations\":\"Your first ticket. Congratulations!\",\"txt.controllers.ticket_controllers.wow_you_are_on_a_roll\":\"Wow. You're on a roll!\",\"txt.controllers.ticket_controllers.high_five\":\"High-five!\",\"txt.controllers.ticket_controllers.deleted_ticket_with_number_and_title\":\"Deleted #{{ticket_number}}\",\"txt.controllers.ticket_controllers.user_updated_ticket_will_you_were_editing_it\":\"{{user_name}} updated this ticket while you were editing it\",\"txt.controllers.ticket_controllers.your_update_Was_not_saved\":\"Your update has not been saved\",\"txt.controllers.ticket_controllers.if_you_still_wish_to_submit_resubmit\":\"If you still wish to submit your update, resubmit the form\",\"txt.controllers.admin_password_change_request_controller.password_change_mail_sent\":\"Password change email sent to user.\",\"txt.controllers.tickets_controllers.ticket_deleted\":\"Ticket #{{ticket_number}} \\\"{{ticket_title}}\\\" deleted\",\"txt.controllers.tickets_controller.ticket_deleted_and_requester_suspended\":\"Ticket deleted and requester suspended\",\"txt.controllers.events_controller.successfully_updated_Comment\":\"Comment successfully updated.\",\"txt.controllers.events_controller.failed_to_updated_Comment\":\"Failed to update comment: \",\"txt.controllers.request.embedded_controller.submitted_from\":\"Submitted from:\",\"txt.controllers.sharing_agreements_controller.agreement_was_not_saved_because\":\"The agreement was not saved because:\",\"txt.controllers.sharing_agreements_controller.agreement_successfully_updated\":\"Agreement was successfully updated.\",\"txt.controllers.sharing_agreements_controller.the_aggreement_Was_not_updated\":\"The agreement was not updated because:\",\"txt.helpers.rules_helpers.yes_custom_ticket_field\":\"Yes\",\"txt.helpers.getting_started_helper.regards_signature\":\"Regards,\",\"txt.helpers.ticket_fields_helper.task_due_date\":\"Task due date\",\"txt.helpers.ticket_fields.off_label\":\"Off\",\"txt.helpers.ticket_fields.on_label\":\"On\",\"txt.helpers.ticket_fields.no_change_label\":\"No change\",\"txt.helpers.people_helper.add_label_text\":\"add\",\"txt.helpers.people_helper.or_label_text\":\"or\",\"txt.helpers.people_helper.add_options_label\":\"add\",\"txt.helpers.people_helper.or_options_label\":\"or\",\"txt.helpers.people_helper.add_and_links\":\"{{add}} {{links}}\",\"txt.helpers.people_helper.comma_string\":\",\",\"txt.helpers.people_helper.add_links\":\"add {{links_to_add_people}}\",\"txt.helpers.people_helper.end_users_label\":\"End-users\",\"txt.helpers.people_helper.agents_label\":\"Agents\",\"txt.helpers.people_helper.groups_label\":\"Groups\",\"txt.helpers.people_helper.organizations_label\":\"Organizations\",\"txt.helpers.people_helper.roles_label\":\"Roles\",\"txt.helpers.events_helper.you_are_about_to_hide_this_comment\":\"You are about to hide this comment from the requester by making it private. This cannot be undone. Are you sure?\",\"txt.helpers.events_helper.cc_notification_emailed\":\"CC notifications emailed to {{user}}\",\"txt.helpers.events_helper.direct_message_via_twitter\":\"DM via twitter to {{user}}\",\"txt.helpers.events_helper.tweet_back_to_user\":\"Tweet back to {{user}}\",\"txt.helpers.events_helper.tweet_back_to_user_from_user\":\"Tweet back to {{user}} from @{{from_user}}\",\"txt.helpers.events_helper.sent_to_via_text_message\":\"Sent to {{user}} via Text message\",\"txt.helpers.events_helper.there_was_a_problem\":\"There was problem during translation of this comment. This is the original comment: {{original_comment}}\",\"txt.helpers.widgets_helper.edit_widget\":\"edit widget\",\"txt.helpers.dashboard_helper.You\":\"You\",\"txt.helpers.dashboard_helper.Agent\":\"Agent\",\"txt.helpers.dashboard_helper.Groups\":\"Groups\",\"txt.helpers.dashboard_helper.Good\":\"Good\",\"txt.helpers.dashboard_helper.Bad\":\"Bad\",\"txt.helpers.dashboard_helper.Solved\":\"Solved\",\"txt.helpers.dashboard_helper.open_tickets_assigned_to_user\":\"Open tickets assigned to {{user_name}}\",\"txt.helpers.dashboard_helper.open_tickets_in_groups\":\"Open Tickets, in {{user_name}}'s group(s)\",\"txt.helpers.dashboard_helper.tickets_with_positive_satisfacion_assigned_to\":\"Tickets with positive satisfaction assigned to {{user_name}}\",\"txt.helpers.dashboard_helper.tickets_with_negative_satisfaction\":\"Tickets with negative satisfaction assigned to {{user_name}}\",\"txt.helpers.dashboard_helper.tickets_solved\":\"Tickets solved by {{user_name}}\",\"txt.helpers.tickets_helper.via_label\":\" via\",\"txt.helpers.suspended_tickets_helper.recover_ticket_user_name\":\"a new user\",\"txt.helpers.entries_helper.click_to_see_idea_as_planned\":\"Click to set this idea as Planned; click again to toggle.\",\"txt.helpers.entries_helper.click_to_see_idea_as_done\":\"Click to set this idea as Done; click again to toggle.\",\"txt.helpers.entries_helper.click_to_see_this_ideas_as_not_planned\":\"Click to set this idea as Not Planned; click again to toggle.\",\"txt.helpers.tags_helper.suspended_tag\":\"suspended\",\"txt.helpers.tags_helper.more_tags_label\":\"+{{how_many_tags}} more\",\"txt.helpers.billing_helpers.discount_for_monthly\":\"monthly - {{total}}% discount\",\"txt.helpers.billing_helpers.discount_for_quarterly\":\"quarterly - {{total}}% discount\",\"txt.helpers.billing_helpers.discount_for_biannually\":\"biannually - {{total}}% discount\",\"txt.helpers.billing_helpers.discount_for_annually\":\"annually - {{total}}% discount\",\"txt.helpers.billing_helpers.billing_cycle_label_monthly\":\"monthly\",\"txt.helpers.billing_helpers.billing_cycle_label_quarterly\":\"quarterly\",\"txt.helpers.billing_helpers.billing_cycle_label_biannually\":\"biannually\",\"txt.helpers.billing_helpers.billing_cycle_label_annually\":\"annually\",\"txt.helpers.rules_analysis_helper.assignee_is_not_blank\":\"Assignee is not blank?\",\"txt.helpers.rules_analysis_helper.assignee_is_not_current_user\":\"Assignee is not current user?\",\"txt.helpers.rules_analysis_helper.assignee_is_not_requester\":\"Assignee is not requester?\",\"txt.helpers.rules_analysis_helper.assignee_is_not_assignee\":\"Assignee is not assignee\",\"txt.helpers.rules_analysis_helper.assignee_is_not\":\"Assignee is not {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_is_blank\":\"Assignee is blank?\",\"txt.helpers.rules_analysis_helper.assignee_is_current_user\":\"Assignee is current user?\",\"txt.helpers.rules_analysis_helper.assignee_is_requester\":\"Assignee is requester?\",\"txt.helpers.rules_analysis_helper.assignee_is_assignee\":\"Assignee is assignee\",\"txt.helpers.rules_analysis_helper.assignee_is\":\"Assignee is {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_changed_blank\":\"Assignee changed blank?\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_blank\":\"Assignee changed to blank?\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_current_user\":\"Assignee changed to current user?\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_requester\":\"Assignee changed to requester?\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_assignee\":\"Assignee changed to assignee\",\"txt.helpers.rules_analysis_helper.assignee_changed_to\":\"Assignee changed to {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_blank\":\"Assignee changed from blank?\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_current_user\":\"Assignee changed from current user?\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_requester\":\"Assignee changed from requester?\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_assignee\":\"Assignee changed from assignee\",\"txt.helpers.rules_analysis_helper.assignee_changed_from\":\"Assignee changed from {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_blank\":\"Assignee not changed blank?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_blank\":\"Assignee not changed to blank?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_current_user\":\"Assignee not changed to current user?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_requester\":\"Assignee not changed to requester?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_assignee\":\"Assignee not changed to assignee\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to\":\"Assignee not changed to {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_blank\":\"Assignee not changed from blank?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_current_user\":\"Assignee not changed from current user?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_requester\":\"Assignee not changed from requester?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_assignee\":\"Assignee not changed from assignee\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from\":\"Assignee not changed from {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_is_not_assigned_group\":\"Assignee is not assigned group\",\"txt.helpers.rules_analysis_helper.assignee_is_not_current_groups\":\"Assignee is not current groups\",\"txt.helpers.rules_analysis_helper.assignee_is_assigned_group\":\"Assignee is assigned group\",\"txt.helpers.rules_analysis_helper.assignee_is_current_groups\":\"Assignee is current groups\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_assigned_group\":\"Assignee changed to assigned group\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_current_groups\":\"Assignee changed to current groups\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_assigned_group\":\"Assignee changed from assigned group\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_current_groups\":\"Assignee changed from current groups\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_assigned_group\":\"Assignee not changed to assigned group\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_current_groups\":\"Assignee not changed to current groups\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_assigned_group\":\"Assignee not changed from assigned group\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_current_groups\":\"Assignee not changed from current groups\",\"txt.helpers.rules_analysis_helper.requester_is_not_blank\":\"Requester is not blank?\",\"txt.helpers.rules_analysis_helper.requester_is_not_current_user\":\"Requester is not current user?\",\"txt.helpers.rules_analysis_helper.requester_is_not_requester\":\"Requester is not requester?\",\"txt.helpers.rules_analysis_helper.requester_is_not_assignee\":\"Requester is not assignee\",\"txt.helpers.rules_analysis_helper.requester_is_not\":\"Requester is not {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_is_blank\":\"Requester is blank?\",\"txt.helpers.rules_analysis_helper.requester_is_current_user\":\"Requester is current user?\",\"txt.helpers.rules_analysis_helper.requester_is_requester\":\"Requester is requester?\",\"txt.helpers.rules_analysis_helper.requester_is_assignee\":\"Requester is assignee\",\"txt.helpers.rules_analysis_helper.requester_is\":\"Requester is {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_changed_blank\":\"Requester changed blank?\",\"txt.helpers.rules_analysis_helper.requester_changed_to_blank\":\"Requester changed to blank?\",\"txt.helpers.rules_analysis_helper.requester_changed_to_current_user\":\"Requester changed to current user?\",\"txt.helpers.rules_analysis_helper.requester_changed_to_requester\":\"Requester changed to requester?\",\"txt.helpers.rules_analysis_helper.requester_changed_to_assignee\":\"Requester changed to assignee\",\"txt.helpers.rules_analysis_helper.requester_changed_to\":\"Requester changed to {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_changed_from_blank\":\"Requester changed from blank?\",\"txt.helpers.rules_analysis_helper.requester_changed_from_current_user\":\"Requester changed from current user?\",\"txt.helpers.rules_analysis_helper.requester_changed_from_requester\":\"Requester changed from requester?\",\"txt.helpers.rules_analysis_helper.requester_changed_from_assignee\":\"Requester changed from assignee\",\"txt.helpers.rules_analysis_helper.requester_changed_from\":\"Requester changed from {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_blank\":\"Requester not changed blank?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_blank\":\"Requester not changed to blank?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_current_user\":\"Requester not changed to current user?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_requester\":\"Requester not changed to requester?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_assignee\":\"Requester not changed to assignee\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to\":\"Requester not changed to {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_blank\":\"Requester not changed from blank?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_current_user\":\"Requester not changed from current user?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_requester\":\"Requester not changed from requester?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_assignee\":\"Requester not changed from assignee\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from\":\"Requester not changed from {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_is_not_assigned_group\":\"Requester is not assigned group\",\"txt.helpers.rules_analysis_helper.requester_is_not_current_groups\":\"Requester is not current groups\",\"txt.helpers.rules_analysis_helper.requester_is_assigned_group\":\"Requester is assigned group\",\"txt.helpers.rules_analysis_helper.requester_is_current_groups\":\"Requester is current groups\",\"txt.helpers.rules_analysis_helper.requester_changed_to_assigned_group\":\"Requester changed to assigned group\",\"txt.helpers.rules_analysis_helper.requester_changed_to_current_groups\":\"Requester changed to current groups\",\"txt.helpers.rules_analysis_helper.requester_changed_from_assigned_group\":\"Requester changed from assigned group\",\"txt.helpers.rules_analysis_helper.requester_changed_from_current_groups\":\"Requester changed from current groups\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_assigned_group\":\"Requester not changed to assigned group\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_current_groups\":\"Requester not changed to current groups\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_assigned_group\":\"Requester not changed from assigned group\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_current_groups\":\"Requester not changed from current groups\",\"txt.public.javascripts.views.tickets.new_user_from_ticket.please_enter_an_email_address_new_user\":\"Enter an email address\",\"txt.public.javascripts.views.tickets.new_user_from_ticket.creating\":\"Creating...\",\"txt.public.javascripts.views.tickets.new_user_from_ticket.create\":\"Create\",\"txt.public.javascripts.views.twitter.search.ticket_creating_form.convert_one_tweet_to_ticket\":\"Convert 1 tweet to ticket\",\"txt.public.javascripts.views.twitter.search.ticket_creating_form.convert_many_tweets_to_tickets\":\"Convert {{count}} tweets to tickets\",\"txt.public.javascripts.views.rules._bulk_update.processing_tickets\":\"Processing tickets...\",\"txt.public.javascripts.views.rules._bulk_update.tickets_processed\":\"{{count}} ticket(s) processed:\",\"txt.public.javascripts.views.shared._alert.hide_this_notice\":\"hide this notice\",\"txt.public.javascripts.application.warning_deleted_tickets_cannot_be_recovered\":\"Warning: Selecting this option will delete the ticket when you click Submit. Deleted tickets cannot be recovered.\",\"txt.public.javascripts.twitter.settings.zendesk_twitter_settings.successfully_shortened_long_to_short\":\"Successfully shortened {{long_url}} to {{short_url}}\",\"txt.public.javascript.views.tickets.comment_drafts.comment_draft_saved\":\"Comment draft saved\",\"txt.public.javascript.zd_creditcard.purchase_my_subscription\":\"Purchase my subscription\",\"txt.models.rules.rule.invalid_conditions_you_must_select_condition\":\"Invalid conditions. You must select at least one condition.\",\"txt.models.events.comment_privacy_change.comment_made_public\":\"Comment \\\"{{comment}}\\\" made public\",\"txt.models.events.comment_privacy_change.comment_made_private\":\"Comment \\\"{{comment}}\\\" made private\",\"txt.models.events.audit_trust_change.audit_trusted\":\"Comment \\\"{{comment}}\\\" trusted\",\"txt.models.jobs.report_job.your_report_has_been_generated\":\"Your report has been generated and can be viewed at the following location:\",\"txt.models.jobs.report_job.report_generated_email_subject\":\"Report {{title}} is ready\",\"txt.models.account.customer_satisfaction_support.default_automation_name\":\"Request customer satisfaction rating (System Automation)\",\"txt.models.account.customer_satisfaction_support.default_view_name\":\"Rated tickets from the last 7 days\",\"txt.models.account.account_mail.personalized_replies_cannot_be_enable\":\"Personalized replies cannot be enabled as your mail server does not recognize notifications-{{reply_address}}\",\"txt.models.screencast.screencast_display_name\":\"Screencast\",\"txt.lib.zendesk.fom.field.ticket_field_set_to_new_value\":\"{{ticket_field_name}} set to \\\"{{new_value}}\\\"\",\"txt.lib.zendesk.fom.field.subject_set_to_new_subject\":\"Subject set to \\\"{{new_subject}}\\\"\",\"txt.lib.zendesk.fom.field.subject_changed\":\"Subject changed from \\\"{{old_subject}}\\\" to \\\"{{new_subject}}\\\"\",\"txt.lib.zendesk.fom.field.set_new_status\":\"Status set to {{new_status}}\",\"txt.lib.zendesk.fom.field.status_changed\":\"Status changed from {{old_status}} to {{new_status}}\",\"txt.lib.zendesk.fom.field.set_new_type\":\"Type set to {{new_type}}\",\"txt.lib.zendesk.fom.field.type_changed\":\"Type changed from {{old_type}} to {{new_type}}\",\"txt.lib.zendesk.fom.field.new_priority\":\"Priority set to {{new_priority}}\",\"txt.lib.zendesk.fom.field.priority_changed\":\"Priority changed from {{old_priority}} to {{new_priority}}\",\"txt.lib.zendesk.fom.field.new_group\":\"Group set to {{new_group}}\",\"txt.lib.zendesk.fom.field.group_change\":\"Group changed from {{old_group}} to {{new_group}}\",\"txt.lib.zendesk.fom.field.new_assigned\":\"Assigned to {{agent_name}}\",\"txt.lib.zendesk.fom.field.assignee_change\":\"Assignee changed from {{old_agent_name}} to {{new_agent_name}}\",\"txt.lib.zendesk.fom.field.new_due_date\":\"Due date set to {{new_due_date}}\",\"txt.lib.zendesk.fom.field.due_date_change\":\"Due date changed from {{old_due_date}} to {{new_due_date}}\",\"txt.lib.zendesk.fom.field.new_requester\":\"Requester set to {{new_requester}}\",\"txt.lib.zendesk.fom.field.requester_change\":\"Requester changed from {{old_requester}} to {{new_requester}}\",\"txt.lib.zendesk.fom.field.linked_to_problem\":\"Linked to Problem #{{ticket_id}}\",\"txt.lib.zendesk.fom.field.problem_changed\":\"Problem link changed from #{{old_problem}} to #{{new_problem}}\",\"txt.lib.zendesk.fom.field.new_tags\":\"Tags set to \\\"{{tags}}\\\"\",\"txt.lib.zendesk.fom.field.change_tags\":\"Tags changed from \\\"{{old_tags}}\\\" to \\\"{{new_tags}}\\\"\",\"txt.lib.zendesk.fom.field.changed_custom_field\":\"{{title_of_custom_field}} changed from \\\"{{old_value_of_custom_field}}\\\" to \\\"{{new_value_of_custom_field}}\\\"\",\"txt.lib.zendesk.fom.field.new_cc\":\"CCs set to \\\"{{new_cc}}\\\"\",\"txt.lib.zendesk.fom.field.cc_change\":\"CCs changed from \\\"{{old_cc}}\\\" to \\\"{{new_cc}}\\\"\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_offered\":\"Customer satisfaction feedback was offered.\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_bad\":\"Customer satisfaction rated as bad\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_badwithcomment\":\"Customer satisfaction rated as bad with comment\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_good\":\"Customer satisfaction rated as good\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_goodwithcomment\":\"Customer satisfaction rated as good with comment\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_from_to\":\"Customer satisfaction changed from {{previous_rating}} to {{new_rating}}\",\"txt.lib.zendesk.fom.field.satisfaction_comment\":\"Satisfaction comment:\",\"txt.lib.zendesk.fom.field.report_error\":\"Report error\",\"txt.lib.zendesk.fom.field.locale_set_to\":\"Locale set to {{translation_name}}\",\"txt.lib.zendesk.fom.field.locale_changed_from_to\":\"Locale changed from {{translation_name_from}} to {{translation_name_to}}\",\"txt.lib.zendesk.fom.field.locale_changed_to\":\"Locale changed to {{translation_name_to}}\",\"txt.lib.zendesk.auth.warden.callbacks.account_suspended\":\"Sorry, your account has been suspended.\",\"txt.lib.zendesk.cms.import_job.your_dynamic_content_import_for\":\"Your Dynamic Content import for {{account_subdomain}}@Zendesk\",\"txt.lib.zendesk.cms.import_job.upload_was_successfully_completed\":\"Your upload was successfully completed.\",\"txt.lib.zendesk.cms.import_job.import_unsuccessful\":\"Import failed!\",\"txt.lib.zendesk.cms.import_job.the_error_was\":\"The error was:\",\"txt.lib.zendesk.cms.import_job.please_try_again\":\"For some reason the data to import was not ready in our servers. Please try again.\",\"txt.lib.zendesk.cms.import_job.we_have_been_notified_about_this\":\"We've been notified about this and will solve the problem if there's a bug. If the error persists, please contact our Support team. The error was:\",\"txt.lib.zendesk.cms.import_job.upload_time\":\"Upload time: {{time}}\",\"txt.lib.zendesk.cms.import_job.language\":\"Language: {{language}}\",\"txt.app.helpers.events_helper.message_pushed_to_target\":\"Message pushed to target {{target_name}}\",\"txt.app.helpers.events_helper.notification_emailed\":\"Notification emailed to {{user_emailed}}\",\"txt.app.helpers.events_helper.make_this_comment_private\":\"Make this comment private\",\"txt.app.helpers.events_helper.attachment_redaction_message\":\"Attachment id: {{attachment_id}} redacted\",\"txt.app.helpers.events_helper.comment_redaction_message\":\"Comment id: {{comment_id}} redacted\",\"txt.javascript.views.agent_console.revert_identity\":\"revert identity\",\"txt.javascript.views.twitter.search.twitter_search_poller.tweet_singular\":\"tweet\",\"txt.javascript.views.twitter.search.twitter_search_poller.tweet_plural\":\"tweets\",\"txt.javascript.twitter.search.ticket_creating_form.bulk_ticket_update\":\"Created 0 of {{amount}}\",\"txt.javascript.utils.replace_with_autocomplete.other\":\"{{count}} other results. Try refining your search.\",\"txt.javascript.utils.replace_with_autocomplete.one\":\"1 other result. 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You'll be notified when our staff answers your request.

\",\"txt.requests.new.email_address\":\"Your email address\",\"txt.requests.new.submit\":\"Submit\",\"txt.requests.new.created\":\"Request {{request_title}} created\",\"txt.requests.new.verified\":\"{{request_title}} successfully verified\",\"txt.requests.new.error\":\"Request could not be created as\",\"txt.requests.new.error_invalid_date\":\"Invalid date\",\"txt.requests.new.almost_done\":\"You're almost done creating your request\",\"txt.requests.new.verify_email_sent\":\"We sent you an email to verify your request as you are not logged in.\",\"txt.requests.new.verify_login\":\"You can also log in now to verify your request.\",\"txt.requests.new.not_anonymous\":\"You are already registered. Please login to submit your request.\",\"txt.requests.new.suspended_user\":\"You have been suspended from this account. You are not allowed to submit requests at this time.\",\"txt.requests.new.restricted_domain\":\"Users from your domain are not allowed to submit tickets. 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You can reopen a solved request by clicking on the request and adding a comment.

Closed requests cannot be re-opened.

\",\"txt.requests.index.title_cc\":\"Requests you are copied on\",\"txt.requests.index.view_copied\":\"View requests you are copied on\",\"txt.requests.index.no_copied\":\"You are not copied on any requests\",\"txt.requests.index.submitted\":\"Submitted {{time_in_words}} ago\",\"txt.requests.index.status_new\":\"Awaiting assignment to a support agent.\",\"txt.requests.index.status_open\":\"Being processed.\",\"txt.requests.index.status_pending\":\"View request history\",\"txt.requests.index.awaiting\":\"Awaiting your response\",\"txt.requests.index.submit_request\":\"Submit a request for assistance by support staff\",\"txt.requests.index.message2\":\"

By submitting a request you report a problem to our support staff, who will review and process your request as soon as possible.

You can always return to this page to view the status of all your submitted requests.

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Please submit a support request instead.\",\"txt.feedback_tab.notification.thanks_what_next\":\"Thanks! What would you like to do next?\",\"txt.feedback_tab.notification.need_more_details\":\"We need just a few more details about you. Please fill out the form below for further help.\",\"txt.feedback_tab.message.submitted_thanks\":\"Message submitted. Thanks!\",\"txt.feedback_tab.text.or\":\"or\",\"txt.feedback_tab.footer.powered_by_zendesk\":\"Powered by Zendesk\",\"txt.feedback_tab.error.no_agents_available\":\"Sorry, no agents are available. You may submit a ticket below for further help.\",\"txt.feedback_tab.error.no_results_found\":\"Sorry, no results found. Try submitting a request below for more help.\",\"txt.feedback_tab.error.problem_submitting_request\":\"Sorry, there was a problem submitting your request. Please try again later.\",\"txt.feedback_tab.error.problem_submitting_search\":\"Sorry, there was a problem submitting your search. 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Please follow the link below to choose a password, and we will log you in right away.\",\"txt.default.verify_email_text\":\"We need to verify that you are the owner of this email address. Please follow the link below to verify.\",\"txt.default.organization_activity_email_text\":\"You are receiving this email because you subscribed to all ticket updates for this organization.\",\"txt.default.cc_email_text.paragraph1\":\"You are registered as a CC on this support request ({{ticket.url}}).\",\"txt.default.cc_email_text.paragraph2\":\"Reply to this email to add a comment to the request.\",\"txt.default.chat_welcome_message\":\"Hi there. 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The topic is visible to agents only, not your customers.\",\"txt.default.introductory_text.title\":\"Welcome to {{account_name}} Customer Service!\",\"txt.default.introductory_text.paragraph1\":\"Stay updated with announcements, get answers from the community, and share your feature suggestions with us.\",\"txt.default.introductory_text.paragraph2\":\"You can also submit a request or send us an email at {{contact_us_link}}.\",\"txt.default.fields.subject.title\":\"Subject\",\"txt.default.fields.description.title\":\"Description\",\"txt.default.fields.description.description\":\"Please enter the details of your request. A member of our support staff will respond as soon as possible.\",\"txt.default.fields.status.title\":\"Status\",\"txt.default.fields.status.description\":\"Request status\",\"txt.default.fields.type.title\":\"Type\",\"txt.default.fields.type.description\":\"Request type\",\"txt.default.fields.priority.title\":\"Priority\",\"txt.default.fields.priority.description\":\"Request priority\",\"txt.default.fields.group.title\":\"Group\",\"txt.default.fields.group.description\":\"Request group\",\"txt.default.fields.assignee.title\":\"Assignee\",\"txt.default.fields.assignee.description\":\"Agent assigned to your request\",\"txt.default.widgets.organization.title\":\"Organization\",\"txt.default.widgets.custom_sample.title\":\"Custom Widget Sample\",\"txt.default.widgets.custom_sample.content\":\"Hi {{ current_user.name }}!\",\"txt.default.groups.support.name\":\"Support\",\"txt.default.roles.light_agent.name\":\"Light Agent\",\"txt.default.roles.light_agent.description\":\"Light agents can view, be CC'd on, and add private comments to ticket accessible to them. They can also view reports of all tickets within your Zendesk. Light agents cannot be assigned to or edit tickets. You can add an unlimited number of light agents at no charge.\",\"txt.default.roles.light_agent.error.already_defined\":\"The Light Agent role is already defined on this account.\",\"txt.default.roles.light_agent.error.read_only\":\"This role is read-only and may not be edited.\",\"txt.default.roles.light_agent.error.forbidden_permission\":\"Only ticket access permission can be edited in this role.\",\"txt.default.roles.staff.name\":\"Staff\",\"txt.default.roles.staff.description\":\"A Staff agent's primary role is to solve tickets. They can edit tickets within their groups, view reports, and add or edit personal views and macros.\",\"txt.default.roles.team_leader.name\":\"Team Leader\",\"txt.default.roles.team_leader.description\":\"Team leaders have greater access to your Zendesk than staff agents. They can read and edit all tickets, moderate forums, and create and edit end-users, groups, and organizations.\",\"txt.default.roles.advisor.name\":\"Advisor\",\"txt.default.roles.advisor.description\":\"Advisors manage the workflow and configure your Zendesk. They create or manage automations, macros, triggers, views, and SLA targets. They also set up channels and extensions. Advisors don't solve tickets, they can only make private comments.\",\"txt.default.triggers.notify_requester_received.title\":\"Notify requester of received request\",\"txt.default.triggers.notify_requester_received.subject\":\"Request received: {{ticket.title}}\",\"txt.default.triggers.notify_requester_received.body\":\"Your request (#{{ticket.id}}) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email or click the link below:
http://{{ticket.url}}

{{ticket.comments_formatted}}\",\"txt.default.triggers.notify_requester_update.title\":\"Notify requester of comment update\",\"txt.default.triggers.notify_requester_update.subject\":\"[{{ticket.account}}] Re: {{ticket.title}}\",\"txt.default.triggers.notify_requester_update.body\":\"Your request (#{{ticket.id}}) has been updated. Reply to this email or click the link below:
http://{{ticket.url}}

{{ticket.comments_formatted}}\",\"txt.default.triggers.notify_requester_solved.title\":\"Notify requester of solved request\",\"txt.default.triggers.notify_requester_solved.subject\":\"[{{ticket.account}}] Re: {{ticket.title}}\",\"txt.default.triggers.notify_requester_solved.body\":\"Your request (#{{ticket.id}}) has been solved. To reopen this request, reply to this email or click the link below:
http://{{ticket.url}}

{{ticket.comments_formatted}}\",\"txt.default.triggers.notify_assignee_update.title\":\"Notify assignee of comment update\",\"txt.default.triggers.notify_assignee_update.subject\":\"[{{ticket.account}}] Re: {{ticket.title}}\",\"txt.default.triggers.notify_assignee_update.body_v2\":\"This ticket (#{{ticket.id}}) has been updated.

{{ticket.comments_formatted}}\",\"txt.default.triggers.notify_assignee_assignment.title\":\"Notify assignee of assignment\",\"txt.default.triggers.notify_assignee_assignment.subject\":\"[{{ticket.account}}] Assignment: {{ticket.title}}\",\"txt.default.triggers.notify_assignee_assignment.body_v2\":\"You have been assigned to this ticket (#{{ticket.id}}).

{{ticket.comments_formatted}}\",\"txt.default.triggers.notify_assignee_reopened.title\":\"Notify assignee of reopened ticket\",\"txt.default.triggers.notify_assignee_reopened.subject\":\"[{{ticket.account}}] Re: {{ticket.title}}\",\"txt.default.triggers.notify_assignee_reopened.body_v2\":\"This ticket (#{{ticket.id}}) has been reopened.

{{ticket.comments_formatted}}\",\"txt.default.triggers.notify_group_assignment.title\":\"Notify group of assignment\",\"txt.default.triggers.notify_group_assignment.subject\":\"[{{ticket.account}}] \\\"{{ticket.group.name}}\\\" assignment: {{ticket.title}}\",\"txt.default.triggers.notify_group_assignment.body_v2\":\"This ticket (#{{ticket.id}}) has been assigned to group '{{ticket.group.name}}', of which you are a member.

{{ticket.comments_formatted}}\",\"txt.default.triggers.notify_all_received.title\":\"Notify all agents of received request\",\"txt.default.triggers.notify_all_received.subject\":\"[{{ticket.account}}] {{ticket.title}}\",\"txt.default.triggers.notify_all_received.body_v2\":\"A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.

{{ticket.comments_formatted}}\",\"txt.default.triggers.auto_assign.title\":\"Auto-assign to first email responding agent\",\"txt.default.automations.close.title\":\"Close ticket 4 days after status is set to solved\",\"txt.default.automations.pending_24_hours.title\":\"Pending notification 24 hours\",\"txt.default.automations.pending_24_hours.subject\":\"[{{ticket.account}}] Pending request: {{ticket.title}}\",\"txt.default.automations.pending_24_hours.body_v2\":\"This is an email to remind you that your request (#{{ticket.id}}) is pending and awaits your feedback.

{{ticket.comments_formatted}}\",\"txt.default.automations.pending_5_days.title\":\"Pending notification 5 days\",\"txt.default.automations.pending_5_days.subject\":\"[{{ticket.account}}] Pending request: {{ticket.title}}\",\"txt.default.automations.pending_5_days.body_v2\":\"This is an email to remind you that your request (#{{ticket.id}}) has been pending for 5 days and awaits your feedback.

{{ticket.comments_formatted}}\",\"txt.default.macros.close_and_redirect.title\":\"Close and redirect to topics\",\"txt.default.macros.close_and_redirect.value\":\"Thanks for your request. This issue you reported is a known issue. For more information, please visit our support forums. \",\"txt.default.macros.downgrade_and_inform.title\":\"Downgrade and inform\",\"txt.default.macros.downgrade_and_inform.value\":\"We're currently experiencing unusually high traffic. We'll get back to you as soon as possible.\",\"txt.default.macros.not_responding.title\":\"Customer not responding\",\"txt.default.macros.not_responding.value\":\"Hello {{ticket.requester.name}}. Our agent {{current_user.name}} has tried to contact you about this support request but we haven't heard back from you yet. Please let us know if we can be of further assistance. Thanks. \",\"txt.default.macros.take_it.title\":\"Take it!\",\"txt.default.views.my_unsolved.title\":\"My unsolved tickets\",\"txt.default.views.group_unsolved.title\":\"Unsolved tickets in your groups\",\"txt.default.views.new_in_groups.title\":\"New tickets in your groups\",\"txt.default.views.recently_solved.title\":\"Recently solved tickets\",\"txt.default.views.all_unsolved.title\":\"All unsolved tickets\",\"txt.default.views.unassigned.title\":\"Unassigned tickets\",\"txt.default.views.recently_updated.title\":\"Recently updated tickets\",\"txt.default.views.pending.title\":\"Pending tickets\",\"txt.default.views.current_tasks.title\":\"Current tasks\",\"txt.default.views.overdue_tasks.title\":\"Overdue tasks\",\"txt.default.reports.backlog.title\":\"Backlog evolution\",\"txt.default.reports.backlog.backlog\":\"Backlog\",\"txt.default.reports.backlog.created\":\"New tickets\",\"txt.default.reports.backlog.solved\":\"Solved tickets\",\"txt.default.reports.priorities.title\":\"Ticket priorities\",\"txt.default.reports.priorities.high_urgent\":\"High and urgent\",\"txt.default.reports.priorities.low_normal\":\"Low and normal\",\"txt.default.reports.incidents.title\":\"Incident evolution\",\"txt.default.reports.incidents.new\":\"New incidents\",\"txt.default.reports.incidents.resolved\":\"Resolved incidents\",\"txt.default.reports.incidents.working\":\"Working Incidents\",\"txt.default.reports.high_priority.title\":\"High and urgent priority tickets\",\"txt.default.reports.high_priority.backlog\":\"Backlog\",\"txt.default.reports.high_priority.created\":\"New tickets\",\"txt.default.reports.high_priority.resolved\":\"Resolved tickets\",\"txt.default.reports.resolution.title\":\"Resolution times\",\"txt.default.reports.resolution.solved_less_than_2_hours\":\"Solved <02h\",\"txt.default.reports.resolution.solved_less_than_8_hours\":\"Solved <08h\",\"txt.default.reports.resolution.solved_less_than_24_hours\":\"Solved <24h\",\"txt.default.reports.unsolved.title\":\"Unsolved tickets by channel\",\"txt.default.reports.unsolved.web\":\"Web form\",\"txt.default.reports.unsolved.email\":\"Email\",\"txt.default.reports.unsolved.chat\":\"Chat\",\"txt.default.reports.unsolved.twitter\":\"Twitter\",\"txt.default.reports.unsolved.phone\":\"Phone call (incoming)\",\"txt.default.reports.unsolved.feedback_tab\":\"Feedback Tab\",\"txt.default.reports.unsolved.forum\":\"Forum topic\",\"txt.default.reports.unsolved.facebook\":\"Facebook\",\"txt.default.new_welcome_email_text\":\"Welcome to {{account_name}}. Please click the link below to create a password and login.\",\"txt.welcome_email_sent.notice\":\"A welcome email has been sent to {{identity}}.\",\"txt.registration.index.title\":\"Sign-up\",\"txt.registration.index.sign_up_to\":\"Sign-up to {{account}}\",\"txt.registration.index.name\":\"Your full name\",\"txt.registration.index.email\":\"Your email address\",\"txt.registration.index.twitter_screen_name\":\"Your Twitter account (optional)\",\"txt.registration.index.password\":\"Select a password\",\"txt.registration.index.openid\":\"OpenID (optional - read more)\",\"txt.registration.index.submit\":\"Sign me up!\",\"txt.registration.index.submit_disabled\":\"Signing up…\",\"txt.registration.index.cancel\":\"cancel\",\"txt.registration.index.mobile.go_to_frontpage\":\"go to front page\",\"txt.registration.success.title\":\"Sign-up complete\",\"txt.registration.success.thanks\":\"Thank you for signing up, {{user_name}}.\",\"txt.registration.success.mail\":\"A welcome email will be sent to {{user_email}} shortly, containing a verification link that enables you to log in.\",\"txt.registration.success.spam\":\"If you don't receive email from us within a couple of minutes, please check your junk/spam folder.\",\"txt.registration.error.email_blank\":\"Please provide an email address\",\"txt.registration.error.email_registered\":\"A user has already signed up with the given email\",\"txt.registration.error.email_invalid\":\"Invalid email address: {{user_email}}\",\"txt.registration.error.email_blacklisted\":\"Users with the email address {{user_email}} are not allowed to sign up for this help desk\",\"txt.registration.error.user_invalid\":\"Failed to create user\",\"txt.registration.error.disabled\":\"401 Access denied. User registration not enabled for account {{account_subdomain}}\",\"txt.security_policy.requirements.title\":\"Password requirements:\",\"txt.security_policy.requirements.expiration\":\"expires after 90 days\",\"txt.security_policy.requirements.expiration_in_days\":\"expires after {{count}} days\",\"txt.security_policy.expiration_alert\":\"Your password will expire in {{count}} change password\",\"txt.security_policy.password_history_length.none\":\"none\",\"txt.security_policy.password_history_length.previous\":\"{{number}} previous passwords\",\"txt.security_policy.password_complexity.no\":\"no\",\"txt.security_policy.password_complexity.numbers\":\"numbers only\",\"txt.security_policy.password_complexity.numbers_special\":\"numbers and special characters\",\"txt.security_policy.password_in_mixed_case.no\":\"no\",\"txt.security_policy.password_in_mixed_case.yes\":\"yes\",\"txt.security_policy.session_timeout.2_weeks\":\"2 weeks\",\"txt.security_policy.password_duration.never\":\"never\",\"txt.layout.home\":\"Home\",\"txt.layout.sub_request\":\"Submit a request\",\"txt.layout.check_request\":\"Check your existing requests\",\"txt.layout.mobile.user.search_placeholder\":\"Search\",\"txt.layout.mobile.user.cancel_link\":\"Cancel\",\"txt.layout.mobile.user.search_results\":\"Search Results\",\"txt.layout.mobile.user.no_search_results\":\"No search results matching '{{query}}'\",\"txt.layout.mobile.logout\":\"Sign out\",\"txt.layout.mobile.sign_in\":\"Sign in\",\"txt.layout.mobile.full_site\":\"Go to full site\",\"txt.layout.mobile.view_ticket_in_native_app\":\"View the ticket in the Zendesk mobile app\",\"txt.layout.mobile.i_have_the_app_installed\":\"I have the Zendesk mobile app installed\",\"txt.layout.mobile.download_the_native_app\":\"Download the Zendesk mobile app\",\"txt.layout.profile\":\"profile\",\"txt.layout.change_pwd\":\"Change password\",\"txt.layout.learn_more\":\"What is this?\",\"txt.layout.signup\":\"sign up\",\"txt.layout.login\":\"login\",\"txt.layout.logout\":\"logout\",\"txt.layout.portal\":\"portal\",\"txt.layout.cookie_policy\":\"privacy and cookies policy\",\"txt.or\":\"or\",\"txt.page_title.select_password\":\"Select password\",\"txt.customer_satisfaction_mailer.subject\":\"Request #{{ticket_id}}: How would you rate the support you received?\",\"txt.customer_satisfaction_mailer.body_1\":\"Hello {{ticket_requester_name}},\",\"txt.customer_satisfaction_mailer.body_2\":\"We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:\",\"txt.customer_satisfaction_mailer.body_3\":\"Here's a reminder of what your ticket was about:\",\"txt.instant_search.in_forum_name\":\"in {{forum_name}}\",\"txt.cookie_policy\":\"To comply with the EU cookie law, we have recently revised our cookies policy. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings. Please be aware that portions of this site will not function properly if you disable cookies. Unless you elect to disable cookies through your browser, by your continued use of this site you agree to our use of cookies as described in our cookies policy.\",\"txt.link_to_lesson_4_zendesk\":\"https://support.zendesk.com/entries/20041188-lesson-4-organizing-your-support-tickets-with-views-queues\",\"txt.drop_down.no_selection\":\"[no selection]\",\"txt.shared.ticket_topics.translate_comments\":\"Translate Comments\",\"txt.shared.ticket_topics.translate_comments_v2\":\"Translated comments\",\"txt.shared.views.zendesk_alert\":\"Zendesk Alert:\",\"txt.shared.views.learn_more\":\"learn more\",\"txt.shared.views.or_hide_this\":\"({{learn_more_link}} or hide this)\",\"txt.shared.views.hide_this\":\"(hide this)\",\"txt.abilities.validations.ticket_validator.sorry_selected_assignee_not_allowed_to_edit\":\"Sorry, the selected assignee is not allowed to edit or be assigned to tickets.\",\"txt.abilities.validations.ticket_validator.sorry_not_allowed_to_add_or_edit_tags\":\"Sorry, you are not allowed to add or edit tags on this ticket.\",\"txt.abilities.validations.ticket_validator.not_permission_to_add_comment\":\"You do not have permission to add comments.\",\"txt.abilities.validations.ticket_validator.not_permission_add_public_comments\":\"You do not have permission to add public comments.\",\"txt.abilities.validations.ticket_validator.not_permission_to_create_users\":\"You do not have permission to create new users.\",\"txt.abilities.validations.ticket_validator.ticket_can_not_be_updated_by\":\"Ticket cannot be created/updated by {{user_name}}\",\"txt.mailers.users_mailers.admin_password_change.content_1\":\"Please click the link below to verify your identity and to choose a password for {{account_name}}.\",\"txt.mailers.users_mailers.admin_password_change.title\":\"Create a password for {{account_name}}\",\"txt.widget.forums.search_for\":\"search for:\",\"txt.suggestions.search_button\":\"Search\",\"txt.suggestions.found_suggestions_title\":\"These topics might be of interest to you\",\"txt.suggestions.no_suggestions\":\"Sorry, we found nothing...\",\"txt.suggestions.more_suggestions\":\"more topics...\",\"txt.suggestions.spelling\":\"Did you mean\",\"txt.suggestions.accept_suggestions\":\"Yes, that answered my question\",\"txt.suggestions.reject_suggestions\":\"No, I need help\",\"txt.suggestions.deflect.title\":\"Didn't find what you were looking for?\",\"txt.suggestions.deflect.questions\":\"Ask a question in\",\"txt.suggestions.deflect.ideas\":\"Submit an idea in\",\"txt.suggestions.deflect.request\":\"Get in touch\",\"txt.suggestions.deflect.submit_ticket\":\"Fill out a request form\",\"txt.errors.access_denied.title\":\"Access Denied\",\"txt.errors.access_denied.message\":\"You do not have access to this page. Please contact the account owner of this Zendesk for further help.\",\"txt.errors.not_found.title\":\"Not Found\",\"txt.errors.users.default_group.message\":\"The agent must be a member of the group that has been selected as the default group.\",\"txt.errors.report.definition_errors.must_contain_at_least_one_data_series\":\"Must contain at least one data series.\",\"txt.errors.report.definition_errors.must_have_a_legend_for_each_data_series\":\"Must have a legend for each data series.\",\"txt.errors.report.definition_errors.must_have_a_maximum_of_8_data_series\":\"Must have a maximum of 8 data series.\",\"txt.errors.report.definition_errors.must_be_later_than_from_date\":\"Must be later than from date.\",\"txt.errors.report.interval_errors.can_span_a_maximum_of_3_months\":\"Can span a maximum of 3 months\",\"txt.errors.account.host_mapping_errors.is_not_a_valid_cname_record\":\"Is not a valid CNAME record. Verify your DNS settings.\",\"txt.errors.account.account_mail.must_not_belong_to_a_user\":\"Must not belong to a user\",\"txt.errors.targets.basecamp_target.the_project_with_id_doesnt_exists\":\"The URL or credentials are incorrect, API access is disabled in your Basecamp account, or the project with ID '{{project_id}}' does not exist.\",\"txt.errors.targets.basecamp_target.message_with_the_id\":\"The URL or credentials are incorrect, API access is disabled in your Basecamp account, or the message with ID '{{the_id}}' does not exist.\",\"txt.errors.targets.basecamp_target.the_project_with_id\":\"The URL or credentials are incorrect, API access is disabled in your Basecamp account, or the project with ID '{{project_id}}' does not exist.\",\"txt.errors.targets.basecamp_target.the_todo_list_with_id_doesnt_exists\":\"The URL or credentials are incorrect, API access is disabled in your Basecamp account, or the todo list with ID '{{the_id}}' does not exist.\",\"txt.errors.targets.campfire_target.could_not_find_room_for_account\":\"Could not find room '{{room}}' for account '{{subdomain}}'. Did you enter the correct token, SSL setting, and room name?\",\"txt.errors.targets.campfire_target.subdomain_errors.is_invalid_only_type_in_the_subdomain\":\"Is invalid, only enter the subdomain, not the full URL\",\"txt.errors.subscription.copy_invoices_error.address_must_all_be_valid_and_comma_or_space_separated\":\"Addresses must be valid and must be separated by a space or comma.\",\"txt.errors.rules.rule_error.missing_message\":\"missing\",\"txt.errors.sharing.agreement.subdomain_errors.doesnt_exist\":\"Does not exist\",\"txt.errors.sharing.agreement.subdomain_errors.cannot_point_to_your_zendesk\":\"Cannot point to your Zendesk\",\"txt.errors.clickatell_target.from_errors\":\"Is required for US Small Business accounts\",\"txt.errors.models.agreement.user_identity.accented_chars_may_not_be_included\":\"Accented characters may not be included in email addresses\",\"txt.error.models.comment.please_provide_a_comment_with_your_attachment\":\"Please provide a comment/description with your attachment(s)\",\"txt.error.models.comment.please_provide_a_comment_with_your_attachment_or_screencast\":\"Please provide a comment/description with your attachment or screencast\",\"txt.error_message.controllers.unverified_email_address_controller.failed_to_add_new_email_address\":\"Failed to add new email address\",\"txt.error_message.models.unverified_email_address.you_have_already_added_that_email\":\"You have already added that email address.\",\"txt.error_message.models.roles.your_account_doesnt_allow_more_than\":\"Your account does not allow more than {{max_agents}} agents (note: account owner and admins are also agents). Upgrade now to add additional agents.\",\"txt.error_message.models.user.relationship.all_agents_must_belong_to_at_least_one_group\":\"All agents must belong to at least one group.\",\"txt.error_message.models.membership.user_must_be_an_agent_to_be_in_a_group\":\"must be an agent to be in a group\",\"txt.error_message.models.ticket.Validation.is_required_when_solving_ticket\":\"is required when solving a ticket\",\"txt.error_message.the_organization_name_of_org_doesnot_exist\":\"The organization '{{organization_name}}' does not exist\",\"txt.error_message.when_no_page_defined.unspecified_error\":\"Unspecified error\",\"txt.error_message.sharing.agreement.you_have_an_active_agreement\":\"You already have an active agreement with that partner.\",\"txt.error_message.sharing.agreement.you_cannot_reactivate_an_agreement\":\"You cannot reactivate an agreement the partner deactivated.\",\"txt.error_message.tickets.merge_controller.you_are_unable_to_merge_into\":\"You are unable to merge into #{{ticket_id}}. Tickets that are Closed, tickets that are shared with other accounts, and tickets you don't have access to cannot be merged into.\",\"txt.error_messages.user_twitter_identity.identity_doesnt_exists\":\"'{{twitter_name}}' does not exist.\",\"txt.verification_controller.thanks_for_verifying_your_request\":\"Thanks for verifying your request.\",\"txt.user_identity.users_must_have_at_least_one_identity\":\"Users must have at least one identity\",\"txt.provisioning.google.title\":\"Provisioning\",\"txt.provisioning.google.install.welcome.header\":\"Welcome\",\"txt.provisioning.google.install.welcome.new_account_intro\":\"Let's go through the steps to create your Zendesk account. You can decide to import common settings and users from your Google Apps domain to make setup easier.\",\"txt.provisioning.google.install.welcome.creation_steps_intro\":\"During setup you will:\",\"txt.provisioning.google.install.welcome.creation_step_one\":\"Choose a name for your account\",\"txt.provisioning.google.install.welcome.creation_step_two\":\"Confirm a default language for your account\",\"txt.provisioning.google.install.welcome.creation_step_three\":\"Create support agents from your Google Apps users\",\"txt.provisioning.google.install.welcome.already_have_question\":\"Already have a Zendesk account?\",\"txt.provisioning.google.install.welcome.start\":\"Get started\",\"txt.provisioning.google.install.welcome.existing_account_intro\":\"Link your existing Zendesk account to your Google Apps domain.\",\"txt.provisioning.google.install.welcome.subdomain_question\":\"What's your Zendesk subdomain?\",\"txt.provisioning.google.install.welcome.existing_path_explanation\":\"Next you'll be asked to sign in to verify your identity.\",\"txt.provisioning.google.install.welcome.dont_have_question\":\"Don't have a Zendesk account?\",\"txt.provisioning.google.install.choose.header\":\"Choose Account Settings\",\"txt.provisioning.google.install.choose.description\":\"Specify a subdomain, which will also be your account name.\",\"txt.provisioning.google.install.choose.language_label\":\"Your Zendesk will be hosted here, in\",\"txt.provisioning.google.install.button.next\":\"Next\",\"txt.provisioning.google.install.button.back\":\"Back\",\"txt.provisioning.google.install.add_agents.add_agents_and_admins\":\"Add Agents and Administrators\",\"txt.provisioning.google.install.add_agents.description\":\"Identify users who provide support in your organization.\",\"txt.provisioning.google.install.add_agents.google_users\":\"Google Users\",\"txt.provisioning.google.install.add_agents.click_to_add\":\"(CLICK TO ADD)\",\"txt.provisioning.google.install.add_agents.agents\":\"Zendesk Agents\",\"txt.provisioning.google.install.add_agents.admin.label\":\"ADMIN\",\"txt.provisioning.google.install.add_agents.skip_sentence\":\"To skip this for now, click \",\"txt.provisioning.google.install.add_agents.ineligible.unverified.label\":\"UNVERIFIED\",\"txt.provisioning.google.install.add_agents.ineligible.suspended.label\":\"SUSPENDED\",\"txt.provisioning.google.install.add_agents.ineligible_account.popover.title\":\"ACCOUNT IS %{reason}\",\"txt.provisioning.google.install.add_agents.ineligible_account.popover.text\":\"%{name} is not eligible to become a Zendesk agent because the account %{email} is marked as %{reason} by Google.\",\"txt.provisioning.google.install.confirmation.success\":\"Success!\",\"txt.provisioning.google.install.confirmation.description\":\"Your Google Apps domain is now linked to your Zendesk account.\",\"txt.provisioning.google.install.confirmation.return_to_gam_button\":\"Return to Google Apps Marketplace\",\"txt.provisioning.google.install.confirmation.configured\":\"Your Zendesk is configured.\",\"txt.provisioning.google.install.confirmation.return_to_google_appmarket\":\"This page will redirect to the Google Apps Marketplace in a few seconds.\",\"txt.provisioning.google.install.confirmation.zendesk_new_tab\":\"Launch your Zendesk in a new browser tab.\",\"txt.provisioning.google.install.summary.header\":\"Confirm Configuration\",\"txt.provisioning.google.install.summary.description\":\"We're almost ready to create your Zendesk account. Please confirm your configuration below. You can go back to make changes if you need to.\",\"txt.provisioning.google.install.summary.your_zendesk_label\":\"Account Name\",\"txt.provisioning.google.install.summary.language_label\":\"Account Language\",\"txt.provisioning.google.install.summary.subdomain_unavailable\":\"Sorry. The account name you entered is unavailable. Please enter another.\",\"txt.provisioning.google.install.summary.create_my_zendesk\":\"Create Zendesk\",\"txt.provisioning.google.install.summary.agents\":\"Zendesk Agents\",\"txt.provisioning.google.install.summary.configuring_your_zendesk_account\":\"Configuring your Zendesk account...\",\"txt.provisioning.google.install.summary.admin.label\":\"ADMIN\",\"txt.provisioning.google.install.link.error_adding_installation\":\"There was an error linking your Zendesk account.\",\"txt.provisioning.google.install.redirector.subdomain_available\":\"Error with your account name: not a Zendesk account\",\"txt.provisioning.google.install.domain_already_linked.header\":\"Domain Already Linked\",\"txt.provisioning.google.install.domain_already_linked.description\":\"This Google Apps domain is already linked to a Zendesk account.\",\"txt.provisioning.google.install.domain_already_linked.go_to_google_auth\":\"Switch to a different Google Apps identity.\",\"txt.provisioning.google.install.admin.header\":\"Domain Mapping\",\"txt.provisioning.google.install.admin.intro\":\"Users who access Zendesk through this Google Apps domain will be sent to the Zendesk account mapped below.\",\"txt.provisioning.google.install.admin.google_apps\":\"Google Apps\",\"txt.provisioning.google.install.admin.change\":\"Change\",\"txt.provisioning.google.install.admin.okay\":\"Okay\",\"txt.provisioning.google.install.admin.mapping_deleted\":\"The domain mapping was successfully deleted.\",\"txt.provisioning.google.install.admin.no_linked_zendesk_account\":\"No account linked\",\"txt.provisioning.application.privacy_and_cookie_policy\":\"privacy and cookie policy\",\"txt.provisioning.controller_support.must_be_admin\":\"You must be an admin of your Zendesk account to link it\",\"txt.provisioning.application_helper.badge_divider\":\" | \",\"txt.provisioning.application_helper.change\":\"change\",\"txt.provisioning.http_server_error.generic_message\":\"Sorry, an error occurred while processing your request. Please try again.\",\"txt.provisioning.http_client_error.generic_message\":\"Sorry, you are not authorized to complete the request.\",\"txt.provisioning.http_unhandled_error.generic_message\":\"Sorry, an unknown error occurred while processing your request. Please try again.\",\"txt.provisioning.magento.title\":\"Provisioning\",\"txt.provisioning.magento.install.welcome.header\":\"Welcome\",\"txt.provisioning.magento.install.welcome.new_account_intro\":\"Let's go through the steps to create your Zendesk account. You can decide to import common settings and users from your Magento domain to make setup easier.\",\"txt.provisioning.magento.install.welcome.creation_steps_intro\":\"During setup you will:\",\"txt.provisioning.magento.install.welcome.creation_step_one\":\"Choose a name for your account\",\"txt.provisioning.magento.install.welcome.creation_step_two\":\"Confirm a default language for your account\",\"txt.provisioning.magento.install.welcome.creation_step_three\":\"Create support agents from your Magento users\",\"txt.provisioning.magento.install.welcome.already_have_question\":\"Already have a Zendesk account?\",\"txt.provisioning.magento.install.welcome.start\":\"Get started\",\"txt.provisioning.magento.install.welcome.existing_account_intro\":\"Link your existing Zendesk account to your Magento domain.\",\"txt.provisioning.magento.install.welcome.subdomain_question\":\"What's your Zendesk subdomain?\",\"txt.provisioning.magento.install.welcome.existing_path_explanation\":\"Next you'll be asked to sign in to verify your identity.\",\"txt.provisioning.magento.install.welcome.dont_have_question\":\"Don't have a Zendesk account?\",\"txt.provisioning.magento.install.choose.header\":\"Choose Account Settings\",\"txt.provisioning.magento.install.choose.description\":\"Specify a subdomain, which will also be your account name.\",\"txt.provisioning.magento.install.choose.language_label\":\"Your Zendesk will be hosted here, in\",\"txt.provisioning.magento.install.choose_settings.header\":\"Choose Account Settings\",\"txt.provisioning.magento.install.choose_settings.description\":\"Configure how you want your Magento store to behave with Zendesk.\",\"txt.provisioning.magento.install.choose_settings.your_zendesk_label\":\"Account Name\",\"txt.provisioning.magento.install.checklist.header\":\"Configure the integration\",\"txt.provisioning.magento.install.checklist.description\":\"Actions needed to configure your integration.\",\"txt.provisioning.magento.install.checklist.api_token_header\":\"API Token for\",\"txt.provisioning.magento.install.checklist.api_token_header_2\":\"API Token for\",\"txt.provisioning.magento.install.checklist.api_token_description\":\"For Magento to communicate with Zendesk, you need to generate an API Token for your Zendesk account.\",\"txt.provisioning.magento.install.checklist.api_token_instructions\":\"Copy the API Token value from your Zendesk API configuration to the General > Agent Token field of your Magento store's Zendesk settings.\",\"txt.provisioning.magento.install.checklist.api_token_link_label\":\"Click here to generate an API Token\",\"txt.provisioning.magento.install.checklist.sso_header\":\"Single Sign-On\",\"txt.provisioning.magento.install.checklist.sso_description\":\"To enable Single Sign-On you need to have generated a Remote Authentication token for your Zendesk.\",\"txt.provisioning.magento.install.checklist.sso_remote_login_url_instructions\":\"Enter the URL below into the Remote login URL' field when configuring Single Sign-On for your Zendesk account.\",\"txt.provisioning.magento.install.checklist.sso_shared_secret_instructions\":\"You'll also need to copy the Shared secret value from your Zendesk Single Sign-On configuration to the Single Sign-On > Remote Authentication Token field of your Magento store's Zendesk settings.\",\"txt.provisioning.magento.install.checklist.sso_link_label\":\"Click here to generate a Remote Authentication Token\",\"txt.provisioning.magento.install.checklist.button.verify\":\"Verify configuration\",\"txt.provisioning.magento.install.checklist.button.complete\":\"Complete configuration\",\"txt.provisioning.magento.install.checklist.error_adding_installation\":\"There was an error linking your Zendesk account.\",\"txt.provisioning.magento.install.button.next\":\"Next\",\"txt.provisioning.magento.install.button.back\":\"Back\",\"txt.provisioning.magento.install.advanced_settings.button.show\":\"Show advanced settings\",\"txt.provisioning.magento.install.advanced_settings.button.hide\":\"Hide advanced settings\",\"txt.provisioning.magento.install.advanced_settings.single_sign_on\":\"Single Sign-On\",\"txt.provisioning.magento.install.advanced_settings.magento_footer_link\":\"Add support link to Magento site navigation\",\"txt.provisioning.magento.install.advanced_settings.email_forwarding\":\"Send \\\"contact us\\\" emails to Zendesk\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab\":\"Add Feedback Tab to site\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab_title\":\"Feedback Tab title\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab_title_default_value\":\"Support\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab_color\":\"Feedback Tab color\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab_color_default_value\":\"#78A300\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab_language\":\"Feedback Tab language\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab_position\":\"Feedback Tab position\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab_position_left\":\"Left\",\"txt.provisioning.magento.install.advanced_settings.feedback_tab_position_right\":\"Right\",\"txt.provisioning.magento.install.advanced_settings.yes_label\":\"Yes\",\"txt.provisioning.magento.install.advanced_settings.no_label\":\"No\",\"txt.provisioning.magento.install.add_agents.add_agents_and_admins\":\"Add Agents and Administrators\",\"txt.provisioning.magento.install.add_agents.description\":\"Identify users who provide support in your organization.\",\"txt.provisioning.magento.install.add_agents.magento_users\":\"magento Users\",\"txt.provisioning.magento.install.add_agents.click_to_add\":\"(CLICK TO ADD)\",\"txt.provisioning.magento.install.add_agents.agents\":\"Zendesk Agents\",\"txt.provisioning.magento.install.add_agents.admin.label\":\"ADMIN\",\"txt.provisioning.magento.install.add_agents.skip_sentence\":\"To skip this for now, click \",\"txt.provisioning.magento.install.add_agents.ineligible.unverified.label\":\"UNVERIFIED\",\"txt.provisioning.magento.install.add_agents.ineligible.suspended.label\":\"SUSPENDED\",\"txt.provisioning.magento.install.add_agents.ineligible_account.popover.title\":\"ACCOUNT IS %{reason}\",\"txt.provisioning.magento.install.add_agents.ineligible_account.popover.text\":\"%{name} is not eligible to become a Zendesk agent because the account %{email} is marked as %{reason} by Magento.\",\"txt.provisioning.magento.install.confirmation.success\":\"Success!\",\"txt.provisioning.magento.install.confirmation.description\":\"Your Magento domain is now linked to your Zendesk account.\",\"txt.provisioning.magento.install.confirmation.return_to_gam_button\":\"Return to your Magento store\",\"txt.provisioning.magento.install.confirmation.configured\":\"Your Zendesk is configured.\",\"txt.provisioning.magento.install.confirmation.return_to_magento_store\":\"This page will redirect to your Magento store in a few seconds.\",\"txt.provisioning.magento.install.confirmation.zendesk_new_tab\":\"Launch your Zendesk in a new browser tab.\",\"txt.provisioning.magento.install.summary.header\":\"Confirm Configuration\",\"txt.provisioning.magento.install.summary.description\":\"We're almost ready to create your Zendesk account. Please confirm your configuration below. You can go back to make changes if you need to.\",\"txt.provisioning.magento.install.summary.your_zendesk_label\":\"Account Name\",\"txt.provisioning.magento.install.summary.language_label\":\"Account Language\",\"txt.provisioning.magento.install.summary.single_sign_on_label\":\"Single Sign-On\",\"txt.provisioning.magento.install.summary.magento_footer_link_label\":\"Support Link in Magento Site Navigation\",\"txt.provisioning.magento.install.summary.email_forwarding_label\":\"Send Contact Us Emails to Zendesk\",\"txt.provisioning.magento.install.summary.feedback_tab_label\":\"Add Feedback Tab to Site\",\"txt.provisioning.magento.install.summary.feedback_tab_language_label\":\"Feedback Tab Language\",\"txt.provisioning.magento.install.summary.subdomain_unavailable\":\"Sorry. The account name you entered is unavailable. Please enter another.\",\"txt.provisioning.magento.install.summary.create_my_zendesk\":\"Create Zendesk\",\"txt.provisioning.magento.install.summary.agents\":\"Zendesk Agents\",\"txt.provisioning.magento.install.summary.configuring_your_zendesk_account\":\"Configuring your Zendesk account...\",\"txt.provisioning.magento.install.summary.admin.label\":\"ADMIN\",\"txt.provisioning.magento.install.settings_summary.header\":\"Confirm Configuration\",\"txt.provisioning.magento.install.settings_summary.description\":\"Please confirm your configuration below. You can go back to make changes if you need to.\",\"txt.provisioning.magento.install.settings_summary.configure_my_zendesk\":\"Configure Zendesk\",\"txt.provisioning.magento.install.link.error_adding_installation\":\"There was an error linking your Zendesk account.\",\"txt.provisioning.magento.install.redirector.subdomain_available\":\"Error with your account name: not a Zendesk account\",\"txt.provisioning.magento.install.domain_already_linked.header\":\"Domain Already Linked\",\"txt.provisioning.magento.install.domain_already_linked.description\":\"This Magento domain is already linked to a Zendesk account.\",\"txt.provisioning.magento.install.domain_already_linked.go_to_magento_auth\":\"Return to your Magento store.\",\"txt.provisioning.magento.install.api_not_allowed.header\":\"There was a problem communicating with your Magento store.\",\"txt.provisioning.magento.install.api_not_allowed.description\":\"Please configure the Magento extension manually.\",\"txt.provisioning.magento.install.api_not_allowed.go_to_magento_auth\":\"Return to your Magento store.\",\"txt.merge.enter_email\":\"Please enter an email address so that we can respond to your request.\",\"txt.merge.title_user_exists\":\"Have you been here before?\",\"txt.merge.user_exists\":\"Your email address matches an account in our system. Enter your password so we can link your accounts.\",\"txt.merge.add_email\":\"Add email\",\"txt.merge.cannot_add\":\"cannot be added to your account\",\"txt.merge.wrong_password\":\"Password does not match. Try again.\",\"txt.merge.email_not_verified\":\"{{email}} is not a verified email address. A new verification email has been sent to {{email}}. Please verify before adding the email.\",\"txt.merge.email_verification_sent\":\"Thank you. A verification email has been sent to {{email}}.\",\"txt.merge.cannot_add_with_params\":\"{{email}} cannot be added to your account.\",\"txt.verification.details.title\":\"Create a password to verify your email address\",\"txt.verification.details.message\":\"Please enter your name and select a password.\",\"txt.verification.details.name\":\"Your name\",\"txt.verification.details.password\":\"Enter a password\",\"txt.verification.details.password_msg\":\"You'll use this password to sign in to your Zendesk.\",\"txt.verification.details.password_msg_v2\":\"You'll use this password to sign in to your Zendesk ({{account_url}}).\",\"txt.verification.details.submit\":\"Confirm and log in\",\"txt.verification.details.submit_disabled\":\"Logging in…\",\"txt.verification.verified\":\"Your account has been verified.\",\"txt.verification.already_verified\":\"Verification failed, user is already verified\",\"txt.verification.ticket.title\":\"You can create an account to see your request history\",\"txt.verification.ticket.password\":\"What password would you like to use?\",\"txt.verification.ticket.submit\":\"Verify my email address\",\"txt.verification.sso_user.title\":\"Choose a local password to use when not logged in via Single Sign-on\",\"txt.verification.sso_user.password\":\"What password would you like to use?\",\"txt.verification.sso_user.password_msg\":\"You'll be using this password to log in from now on.\",\"txt.verification.sso_user.submit\":\"Set password\",\"txt.integrations.magento.config.general.title\":\"General\",\"txt.integrations.magento.config.general.description\":\"General settings that are required to connect Zendesk and Magento.\",\"txt.integrations.magento.config.general.domain\":\"Zendesk Domain\",\"txt.integrations.magento.config.general.email\":\"Agent Email Address\",\"txt.integrations.magento.config.general.token\":\"Agent Token\",\"txt.integrations.magento.config.general.token_hint\":\"To generate a token, log in to Zendesk then select Manage > Channels > API > Token\",\"txt.integrations.magento.config.general.remote_auth\":\"Remote Authentication Token\",\"txt.integrations.magento.config.sso.title\":\"Single Sign-on Enabled\",\"txt.integrations.magento.config.sso.description\":\"Use Magento to manage user authentication.\",\"txt.integrations.magento.config.features.title\":\"Features\",\"txt.integrations.magento.config.features.description\":\"Decide which features you would like turned on in your Magento store.\",\"txt.integrations.magento.config.features.show_support_on_dashboard\":\"Show support tickets on admin dashboard\",\"txt.integrations.magento.config.features.views_to_display\":\"Views to show on dashboards\",\"txt.integrations.magento.config.features.show_support_on_customer\":\"Show support tickets on customer view\",\"txt.integrations.magento.config.features.show_support_on_order\":\"Show support tickets on order view\",\"txt.integrations.magento.config.features.create_tickets\":\"Create tickets from Contact Us form\",\"txt.integrations.magento.config.features.feedback_tab\":\"Code to display Feedback Tab\",\"txt.integrations.magento.config.features.feedback_tab_customize\":\"Display link to Zendesk in Magento footer\",\"txt.integrations.magento.config.features.order_field_id\":\"Zendesk Order Number field ID\",\"txt.integrations.magento.config.features.order_field_id_hint\":\"Used to link order in Magento with tickets in Zendesk\",\"txt.integrations.magento.config.api_details.title\":\"API Details\",\"txt.integrations.magento.config.api_details.description\":\"Required for Magento App inside Zendesk to work.\",\"txt.integrations.magento.config.api_details.enabled\":\"API Enabled\",\"txt.integrations.magento.config.api_details.token\":\"API Token\",\"txt.integrations.magento.config.api_details.generate\":\"Generate\",\"txt.integrations.magento.config.api_details.generate_success\":\"Successfully generated a new API token\",\"txt.integrations.magento.config.support_channels.title\":\"Support Channels\",\"txt.integrations.magento.config.support_channels.description\":\"Zendesk allows your customers to contact you using the methods they prefer. Use the links below to configure the channels you would like to use.\",\"txt.integrations.magento.config.support_channels.voice\":\"Voice\",\"txt.integrations.magento.config.support_channels.feedback_tab\":\"Feedback Tab\",\"txt.integrations.magento.config.support_channels.api\":\"API\",\"txt.integrations.magento.config.support_channels.facebook\":\"Facebook\",\"txt.integrations.magento.config.support_channels.chat\":\"Chat\",\"txt.integrations.magento.config.support_channels.web_portal\":\"Web Portal\",\"txt.integrations.magento.config.support_channels.twitter\":\"Twitter\",\"txt.integrations.magento.config.support_channels.email\":\"Email\",\"txt.integrations.magento.config.setup.title\":\"Setup\",\"txt.integrations.magento.config.setup.description\":\"Haven't setup Zendesk yet? Follow our easy setup guide to start using Zendesk to support your customers.\",\"txt.integrations.magento.config.setup.guide\":\"Setup guide\",\"txt.integrations.magento.config.save\":\"Save Config\",\"txt.integrations.magento.tickets.assignee\":\"Assignee\",\"txt.integrations.magento.tickets.create_ticket\":\"Create Ticket\",\"txt.integrations.magento.tickets.group\":\"Group\",\"txt.integrations.magento.tickets.new_ticket\":\"New Support Ticket\",\"txt.integrations.magento.tickets.no_tickets\":\"No tickets found\",\"txt.integrations.magento.tickets.priority\":\"Priority\",\"txt.integrations.magento.tickets.priority_low\":\"Low\",\"txt.integrations.magento.tickets.priority_normal\":\"Normal\",\"txt.integrations.magento.tickets.priority_high\":\"High\",\"txt.integrations.magento.tickets.priority_urgent\":\"Urgent\",\"txt.integrations.magento.tickets.requester\":\"Requester\",\"txt.integrations.magento.tickets.requested\":\"Requested\",\"txt.integrations.magento.tickets.requester_email\":\"Requester Email\",\"txt.integrations.magento.tickets.requester_name\":\"Requester Name\",\"txt.integrations.magento.tickets.requester_website\":\"Requester Website\",\"txt.integrations.magento.tickets.subject\":\"Subject\",\"txt.integrations.magento.tickets.status\":\"Status\",\"txt.integrations.magento.tickets.status_new\":\"New\",\"txt.integrations.magento.tickets.status_open\":\"Open\",\"txt.integrations.magento.tickets.status_pending\":\"Pending\",\"txt.integrations.magento.tickets.status_on_hold\":\"On-hold\",\"txt.integrations.magento.tickets.status_solved\":\"Solved\",\"txt.integrations.magento.tickets.type\":\"Type\",\"txt.integrations.magento.tickets.type_problem\":\"Problem\",\"txt.integrations.magento.tickets.type_incident\":\"Incident\",\"txt.integrations.magento.tickets.type_question\":\"Question\",\"txt.integrations.magento.tickets.type_task\":\"Task\",\"txt.integrations.magento.tickets.order_number\":\"Order number\",\"txt.integrations.magento.tickets.description\":\"Description\",\"txt.integrations.magento.tickets.update\":\"Updated\",\"txt.integrations.magento.tickets.ticket_created\":\"Ticket #%s Created\",\"txt.integrations.magento.general.dashboard\":\"Dashboard\",\"txt.integrations.magento.general.settings\":\"Settings\",\"txt.integrations.magento.general.launch\":\"Launch Zendesk\",\"txt.integrations.magento.general.no_views_selected\":\"No views selected. Please select one or more from the settings page.\",\"txt.integrations.magento.general.sso_token_not_set\":\"Zendesk SSO token not been set. Please add this to the settings page.\",\"txt.integrations.magento.general.domain_not_set\":\"Zendesk domain not set. Please add this to the settings page.\",\"txt.integrations.magento.general.view_ticket_in_zendesk\":\"View ticket in Zendesk\",\"txt.integrations.magento.general.view_all_tickets\":\"View All Tickets\",\"txt.integrations.magento.general.support_tickets\":\"Support Tickets\",\"txt.job.user_bulk_update_job.a_problem_was_encountered\":\"A problem was encountered. No users were updated.\",\"txt.job.user_bulk_update_job.update_failed_for_users.other\":\"Update failed for {{count}} users\",\"txt.job.user_bulk_update_job.update_failed_for_users.one\":\"Update failed for 1 user\",\"txt.job.export_job.enqueued\":\"Your CSV files are being built. You will receive an email with a download link shortly\",\"txt.job.export_job.throttled\":\"You can only request a dynamic content export once every 15 minutes. Please try again later\",\"txt.job.export_job.latest\":\"Download the latest version of the export\",\"txt.field.dc_support\":\"This field supports Dynamic Content\",\"activerecord.errors.messages.header\":\"The following problem prevents this {{model}} from being saved:\",\"activerecord.errors.messages.header_lotus\":\"Error saving {{model}}:\",\"activerecord.errors.messages.could_not_save_user\":\"Error saving user:\",\"activerecord.errors.messages.could_not_save_group\":\"Error saving group:\",\"activerecord.errors.messages.could_not_save_\":\"Error saving:\",\"activerecord.errors.messages.could_not_save_identity\":\"Error saving identity:\",\"activerecord.errors.messages.could_not_save_ticket\":\"Error saving ticket:\",\"activerecord.errors.messages.could_not_save_organization\":\"Error saving organization:\",\"activerecord.errors.messages.invalid\":\"is invalid\",\"activerecord.errors.messages.inclusion\":\"is not included in the 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up.\",\"activerecord.errors.models.zendesk/app_market/app.attributes.parameters.for_non_installable\":\"Parameters are not allowed on non-installable apps.\",\"activerecord.errors.models.zendesk/app_market/app.attributes.remote_installation_url.not_http\":\"Remote-installation URL is not a valid HTTP URL.\",\"activerecord.errors.models.zendesk/app_market/app.attributes.remote_installation_url.present\":\"Remote-installation URL is not allowed on non-installable apps.\",\"activerecord.errors.models.zendesk/app_market/installation.attributes.app.not_installable\":\"%{app_name} is not installable.\",\"activerecord.errors.models.user.attributes.password.too_short\":\"must be at least {{count}} characters\",\"activerecord.errors.models.user.attributes.password.complex\":\"must include letters in mixed case and numbers\",\"activerecord.errors.models.user.attributes.password.numbers\":\"must include numbers\",\"activerecord.errors.models.user.attributes.password.mixed\":\"must include letters in mixed case\",\"activerecord.errors.models.user.attributes.password.unique\":\"must be different than the previous {{count}} passwords\",\"activerecord.errors.models.user.attributes.password.special\":\"must include a character that is not a letter or number\",\"activerecord.errors.models.user.attributes.openid_url.invalid\":\"is an invalid format, did you forget http:// or a trailing slash?\",\"activerecord.errors.models.user_identity.attributes.value.invalid\":\"{{value}} is not properly formatted\",\"activerecord.errors.models.user_identity.attributes.value.taken\":\"{{value}} is already being used by another user\",\"activerecord.errors.models.user_identity.attributes.value.reserved\":\"{{value}} is reserved and cannot be used.\",\"activerecord.errors.models.ticket.attributes.requester.suspended\":\"{{value}} is suspended.\",\"activerecord.errors.models.ticket.attributes.assignee.no_permissions\":\"The assignee does not have permissions to edit this ticket.\",\"activerecord.errors.models.ticket.attributes.status.changed_from_closed\":\"After a ticket is closed, it cannot be re-opened.\",\"activerecord.errors.models.rule.attributes.title.blank\":\"missing\",\"activerecord.errors.models.custom_field.value.invalid_checkbox\":\"{{key}} is invalid (expected true or false)\",\"activerecord.errors.models.custom_field.value.invalid_integer\":\"{{key}} is invalid (expected an integer)\",\"activerecord.errors.models.custom_field.value.invalid_date\":\"{{key}} is invalid (expected a date; try YYYY-MM-DD)\",\"activerecord.errors.models.custom_field.value.invalid_dropdown\":\"{{key}} is invalid (not a valid drop-down option)\",\"activerecord.errors.models.custom_field.value.invalid_regexp\":\"{{key}} is invalid\",\"activerecord.errors.models.custom_field.value.invalid_decimal\":\"{{key}} is invalid (expected a floating point number)\",\"activerecord.errors.models.custom_field.field.attributes.key.may_not_be_updated\":\"A custom field's key may not be changed after creation\",\"activerecord.errors.models.custom_field.field.attributes.type.may_not_be_updated\":\"A custom field's type may not be changed after creation\",\"activerecord.errors.models.custom_field.dropdown.attributes.custom_field_options.id_not_specified\":\"are invalid; you must pass an id parameter when updating custom_field_options. To create a new custom_field_option please pass {id: null}\",\"activerecord.errors.models.custom_field/field.attributes.key.may_not_be_updated\":\"A custom field's key may not be changed after creation\",\"activerecord.errors.models.custom_field/field.attributes.type.may_not_be_updated\":\"A custom field's type may not be changed after creation\",\"activerecord.errors.models.custom_field/value.invalid_decimal\":\"{{key}} is invalid (expected a floating point number)\",\"activerecord.errors.models.custom_field/dropdown.attributes.custom_field_options.id_not_specified\":\"are invalid; you must pass an id parameter when updating custom_field_options. To create a new custom_field_option please pass {id: null}\",\"activerecord.errors.format\":\"%{attribute} %{message}\",\"activerecord.errors.voice.agent_forwarding.no_emergency_numbers\":\"You cannot forward to emergency numbers using this service.\",\"activerecord.errors.voice.agent_forwarding.please_contact_support\":\"You cannot make calls to this country. Contact Zendesk Support if you would like to enable forwarding to this number.\",\"activerecord.errors.rule_failed_to_apply\":\"Unable to apply action from rule {{rule_id}} ({{field}} -> {{value}}): {{error}}\",\"activerecord.attributes.zendesk/app_market/app.short_description\":\"Short Description\",\"activerecord.attributes.zendesk/app_market/app.category\":\"Category\",\"activerecord.attributes.zendesk/app_market/app.author_name\":\"Author Name\",\"activerecord.attributes.zendesk/app_market/app.author_email\":\"Author Email\",\"activerecord.attributes.zendesk/app_market/app.long_description\":\"Long Description\",\"activerecord.attributes.zendesk/app_market/app.installation_instructions\":\"Installation Instructions\",\"activerecord.attributes.zendesk/app_market/app.icon\":\"App Icon\",\"activerecord.attributes.zendesk/app_market/app.marketing_only\":\"Marketing Only?\",\"activerecord.attributes.zendesk/app_market/app.tile_icon\":\"Promotional Tile\",\"activerecord.attributes.user.password\":\"Password: \",\"activerecord.attributes.user.name\":\"Name: \",\"activerecord.attributes.user.phone_number\":\"Phone number: \",\"activerecord.attributes.user.email\":\"Email: \",\"activerecord.attributes.user.custom_field_values.base\":\" \",\"activerecord.attributes.custom_security_policy.password_history_length\":\"must be different than at least this many previous passwords: \",\"activerecord.attributes.custom_security_policy.password_length\":\"must be at least this many characters: \",\"activerecord.attributes.custom_security_policy.password_complexity\":\"must include numbers and special characters: \",\"activerecord.attributes.custom_security_policy.password_in_mixed_case\":\"must include letters in mixed case: \",\"activerecord.attributes.custom_security_policy.password_duration\":\"expires after how many days: \",\"activerecord.attributes.custom_security_policy.failed_attempts_allowed\":\"number of failed attempts until lockout: \",\"activerecord.attributes.custom_security_policy.session_timeout\":\"sessions expire after how many minutes: \",\"activerecord.attributes.entry.title\":\"Title: \",\"activerecord.attributes.entry.text\":\"Text: \",\"activerecord.attributes.category.name\":\"Name: \",\"activerecord.attributes.report.definition\":\"Definition: \",\"activerecord.attributes.report.title\":\"Title: \",\"activerecord.attributes.report.to_date\":\"To Date: \",\"activerecord.attributes.report.interval\":\"Interval: \",\"activerecord.attributes.account.host_mapping\":\"Host mapping: \",\"activerecord.attributes.account.reply_address\":\"Reply address: \",\"activerecord.attributes.account.bcc_archive_address\":\"Bcc archive address: \",\"activerecord.attributes.campfire_target.subdomain\":\"Subdomain: \",\"activerecord.attributes.campfire_target.room\":\"Room: \",\"activerecord.attributes.campfire_target.token\":\"Token: \",\"activerecord.attributes.basecamp_target.url\":\"URL: \",\"activerecord.attributes.basecamp_target.token\":\"Token: \",\"activerecord.attributes.basecamp_target.project_id\":\"Project: \",\"activerecord.attributes.subscription.copy_invoices_to\":\"Copy invoices to: \",\"activerecord.attributes.rule.title\":\"Title: \",\"activerecord.attributes.rule.actions\":\"Actions: \",\"activerecord.attributes.scheduled_csv_export.authentication_method\":\"Authentication method: \",\"activerecord.attributes.scheduled_csv_export.callback_url\":\"Callback URL: \",\"activerecord.attributes.ticket_field.title\":\"Title: \",\"activerecord.attributes.ticket_field.field_options\":\"Field options: \",\"activerecord.attributes.sugar_crm_integration.url\":\"URL: \",\"activerecord.attributes.sugar_crm_integration.username\":\"Username: \",\"activerecord.attributes.sugar_crm_integration.password\":\"Password: \",\"activerecord.attributes.address.name\":\"Name: \",\"activerecord.attributes.remote_authentication.fingerprint\":\"Fingerprint: \",\"activerecord.attributes.suspended_ticket_notification.email_list\":\"Email list: \",\"activerecord.attributes.sharing.agreement.remote_url\":\"Remote URL: \",\"activerecord.attributes.sharing.agreement.subdomain\":\"Subdomain: \",\"activerecord.attributes.jira_widget.url\":\"URL: \",\"activerecord.attributes.jira_widget.custom_field_id\":\"Custom field: \",\"activerecord.attributes.top_forum_entries_widget.entry_count\":\"Entry count: \",\"activerecord.attributes.clickatell_target.username\":\"Username: \",\"activerecord.attributes.clickatell_target.password\":\"Password: \",\"activerecord.attributes.clickatell_target.api_id\":\"API: \",\"activerecord.attributes.clickatell_target.to\":\"To: \",\"activerecord.attributes.clickatell_target.from\":\"From: \",\"activerecord.attributes.get_satisfaction_target.email\":\"Email: \",\"activerecord.attributes.get_satisfaction_target.password\":\"Password: \",\"activerecord.attributes.get_satisfaction_target.account_name\":\"Account name: \",\"activerecord.attributes.forum.name\":\"Name: \",\"activerecord.attributes.twitter.name\":\"Name: \",\"activerecord.attributes.twitter.search.name\":\"Name: \",\"activerecord.attributes.ticket.requester\":\"Requester \",\"activerecord.attributes.ticket.email\":\"Email: \",\"activerecord.attributes.widget.jira_widget.custom_field_id\":\"Custom field: \",\"activerecord.attributes.widget.jira_widget.url\":\"Url: \",\"activerecord.attributes.ms_dynamics_integration.user_id\":\"Username: \",\"activerecord.attributes.ms_dynamics_integration.password\":\"Password: \",\"activerecord.attributes.ms_dynamics_integration.web_service_address\":\"Web Service Address: \",\"activerecord.attributes.ms_dynamics_integration.server_address\":\"CRM Server Address: \",\"activerecord.attributes.ms_dynamics_integration.discovery_uri\":\"Discovery URI: \",\"activerecord.attributes.ms_dynamics_integration.organization_uri\":\"Organization URI: \",\"activerecord.attributes.attachments.size\":\"Size\",\"activerecord.attributes.attachments.content_type\":\"Content type\",\"activerecord.attributes.organization.name\":\"Name: \",\"activerecord.attributes.unverified_email_address.email\":\"Email: \",\"activerecord.attributes.models.membership.user\":\"User: \",\"activerecord.attributes.twitter/search.name\":\"Name: \",\"activerecord.attributes.cms/text.title\":\"Title: \",\"activerecord.models.custom_field_option\":\"Custom field options:\",\"control.dropdown.value.no_change\":\"- No Change -\",\"control.button.bulk_filters.cancel\":\"Cancel\",\"event.cc.label\":\"CC notification\",\"event.change.no_such_field\":\"Could not find field for {{field}}.\",\"event.facebook.label\":\"Facebook Reply\",\"event.comment_privacy_change.label\":\"Comment mode change\",\"event.comment_privacy_change.text_not_available\":\"N/A yet...\",\"event.comment_privacy_change.private\":\"private\",\"event.comment_privacy_change.public\":\"public\",\"event.comment_show_signature.label\":\"Show signature...\",\"event.sms.label\":\"Text message\",\"event.error.label\":\"Error\",\"event.ticket_sharing.label\":\"Ticket shared with\",\"event.ticket_unshare.label\":\"Ticket no longer shared with\",\"event.external.label\":\"Message pushed to target\",\"event.satisfaction_rating.label\":\"Satisfaction rating\",\"event.macro_reference.label\":\"Macro referenced\",\"event.notification.label\":\"Email notification\",\"event.via_rule_trigger\":\"Trigger \\\"{{rule_title}}\\\"\",\"event.via_rule_automation\":\"Automation \\\"{{rule_title}}\\\"\",\"event.via_rule_macro\":\"Macro \\\"{{rule_title}}\\\"\",\"event.via_ticket_problem\":\"Linked Problem #{{ticket_id}} \\\"{{ticket_title}}\\\"\",\"event.via_ticket_merge\":\"Merge into ticket #{{ticket_id}} \\\"{{ticket_title}}\\\"\",\"event.via_ticket_follow_up\":\"Follow-up to #{{ticket_id}} \\\"{{ticket_title}}\\\"\",\"event.voice.details.location\":\"Location:\",\"event.voice.details.answeredBy\":\"Answered by:\",\"event.voice.details.calledBy\":\"Called by:\",\"event.voice.details.unknown_agent\":\"Unknown\",\"event.voice.details.from\":\"Call from:\",\"event.voice.details.to\":\"Call to:\",\"event.voice.details.header\":\"Call Details\",\"event.voice.details.length\":\"Length of phone call:\",\"event.voice.details.time\":\"Time of call:\",\"event.voice.details.listen\":\"Listen to the recording:\",\"event.voice.transcription.header\":\"Transcription\",\"event.voice.transcription.not_available\":\"Not available for call.\",\"event.agent_assign_to\":\"(assign)\",\"event.facebook_event.post\":\"Commented on Wall Post as Facebook Page {{{pageLink}}}\",\"event.facebook_event.message\":\"Replied to Private Message as Facebook Page {{{pageLink}}}\",\"event.event_types.not_implemented\":\" (not implemented)\",\"event.tweet.back_to\":\"Back to \",\"ticket.properties.incident.link\":\"Link incident to problem\",\"ticket.properties.requester.via\":\"via\",\"ticket.followup.comment\":\"This is a follow-up to your previous request\",\"ticket.followup.comment_with_title\":\"This is a follow-up to your previous request #{{source_ticket_nice_id}} \\\"{{source_ticket_title}}\\\"\",\"ticket.followup.subject\":\"Re: {{source_ticket_subject}}\",\"ticket.followup.comment_with_params\":\"This is a follow-up to your previous request #{{ticket_number}} \\\"{{ticket_title}}\\\"\",\"ticket.name\":\"Ticket\",\"ticket.comment.untrusted\":\"Warning: {{untrusted_reason}} {{learn_more}}\",\"ticket.comment.untrusted_learn_more\":\"(what is this?)\",\"ticket.validation.open_twitter_ticket\":\"open Twitter ticket\",\"ticket.audit.show_email\":\"show email\",\"ticket_fields.id.label\":\"ID\",\"ticket_fields.satisfaction_comment.label\":\"Satisfaction comment\",\"ticket_fields.agent_satisfaction_score.label\":\"Satisfaction score\",\"ticket_fields.agent_satisfaction_score.label_short\":\"Satisfaction\",\"ticket_fields.agreement.label\":\"Share ticket with\",\"ticket_fields.cause.label\":\"Suspension type\",\"ticket_fields.field_checkbox.checked_label\":\"Yes\",\"ticket_fields.field_checkbox.unchecked_label\":\"No\",\"ticket_fields.subject.label\":\"Subject\",\"ticket_fields.description.label\":\"Description\",\"ticket_fields.status.label\":\"Status\",\"ticket_fields.type.label\":\"Type\",\"ticket_fields.priority.label\":\"Priority\",\"ticket_fields.group.label\":\"Group\",\"ticket_fields.assignee.label\":\"Assignee\",\"ticket_fields.assigned.status\":\"assigned\",\"ticket_fields.assigned.label\":\"Assigned\",\"ticket_fields.requester.label\":\"Requester\",\"ticket_fields.submitter.label\":\"Submitter\",\"ticket_fields.score.label\":\"Score\",\"ticket_fields.nice_id.label\":\"ID\",\"ticket_fields.created.label\":\"Requested\",\"ticket_fields.updated.label\":\"Updated\",\"ticket_fields.updated_requester.label\":\"Requester updated\",\"ticket_fields.updated_assignee.label\":\"Assignee updated\",\"ticket_fields.solved.label\":\"Solved\",\"ticket_fields.due_date.label\":\"Due Date\",\"ticket_fields.organization.label\":\"Organization\",\"ticket_fields.updated_by_type.label\":\"Updater\",\"ticket_fields.linked.label\":\"Linked problem\",\"ticket_fields.current_tags.label\":\"Tags\",\"ticket_fields.current_collaborators.label\":\"CCs\",\"ticket_fields.satisfaction_score.label\":\"Satisfaction\",\"ticket_fields.merge.default_target_comment.bulk\":\"Requests {{source_ids}} were closed and merged into this request.\",\"ticket_fields.merge.default_target_comment.non_bulk\":\"Request #{{source_nice_id}} \\\"{{source_title}}\\\" was closed and merged into this request. Last comment in request #{{source_nice_id}}:\\n\\n\",\"ticket_fields.merge.source_comment\":\"This request was closed and merged into request #{{target_nice_id}} \\\"{{target_title}}\\\".\",\"ticket_fields.locale_id.label\":\"Requester language\",\"ticket_fields.locale.label\":\"Requester language\",\"type.ticket.ticket\":\"Ticket\",\"type.ticket.question\":\"Question\",\"type.ticket.incident\":\"Incident\",\"type.ticket.problem\":\"Problem\",\"type.ticket.task\":\"Task\",\"type.via.api\":\"API\",\"type.via.batch\":\"Batch\",\"type.via.chat\":\"Chat\",\"type.via.closed-ticket\":\"Closed ticket\",\"type.via.dropbox\":\"Feedback Tab\",\"type.via.getsatisfaction\":\"GetSatisfaction\",\"type.via.group-change\":\"Group change\",\"type.via.group-deletion\":\"Group deletion\",\"type.via.iphone\":\"iPhone\",\"type.via.logmein\":\"LogMeIn Rescue\",\"type.via.macro-reference\":\"Macro reference\",\"type.via.mail\":\"Mail\",\"type.via.phone-inbound\":\"Inbound phone\",\"type.via.resource-push\":\"Resource push\",\"type.via.rule\":\"Rule\",\"type.via.solution-suggest\":\"Automatic solution suggestions\",\"type.via.ticket-linked\":\"Linked problem\",\"type.via.ticket-merge\":\"Ticket merge\",\"type.via.ticket-sharing\":\"Ticket sharing\",\"type.via.ticket-suspended\":\"Recovered from suspended tickets\",\"type.via.topic\":\"Topic\",\"type.via.twitter\":\"Twitter\",\"type.via.twitter-dm\":\"Twitter DM\",\"type.via.twitter-favorite\":\"Twitter Favorite\",\"type.via.user-change\":\"User change\",\"type.via.user-deletion\":\"User deletion\",\"type.via.user-merge\":\"User merge\",\"type.via.voice-mail\":\"Voicemail\",\"type.via.web-form\":\"Web form\",\"type.updated_by.agent\":\"Agent\",\"type.updated_by.end_user\":\"End-user\",\"type.updated_by.admin\":\"Administrator\",\"type.status.new\":\"New\",\"type.status.open\":\"Open\",\"type.status.pending\":\"Pending\",\"type.status.hold\":\"On-hold\",\"type.status.solved\":\"Solved\",\"type.status.closed\":\"Closed\",\"type.priority.low\":\"Low\",\"type.priority.normal\":\"Normal\",\"type.priority.high\":\"High\",\"type.priority.urgent\":\"Urgent\",\"type.priority.undefined\":\"Not Set\",\"type.satisfaction.unoffered\":\"Unoffered\",\"type.satisfaction.offered\":\"Offered\",\"type.satisfaction.bad\":\"Bad\",\"type.satisfaction.good\":\"Good\",\"type.satisfaction.good_with_comment\":\"Good with Comment\",\"type.satisfaction.bad_with_comment\":\"Bad with Comment\",\"timestamp.formats.nonrelative\":\"%b %d, %Y %H:%M\",\"timestamp.formats.this_hour\":\"{{time_difference}} ago\",\"timestamp.formats.for_today\":\"Today %H:%M\",\"timestamp.formats.for_yesterday\":\"Yesterday %H:%M\",\"timestamp.formats.this_week\":\"%A %H:%M\",\"timestamp.formats.for_this_year\":\"%b %d %H:%M\",\"timestamp.formats.for_before_this_year\":\"%b %d, %Y %H:%M\",\"date.min_day_names\":[\"Su\",\"Mo\",\"Tu\",\"We\",\"Th\",\"Fr\",\"Sa\"],\"date.formats.xml_schema\":\"%Y-%m-%dT%H:%M:%S%Z\",\"date.formats.default\":\"%Y-%m-%d\",\"date.formats.long\":\"%B %d, %Y\",\"date.formats.short\":\"%b %d\",\"date.datepicker.close_text\":\"Done\",\"date.datepicker.prev_text\":\"Prev\",\"date.datepicker.next_text\":\"Next\",\"date.datepicker.current_text\":\"Today\",\"date.datepicker.week_header\":\"Wk\",\"date.datepicker.date_format\":\"MM d, yy\",\"date.datepicker.first_day\":\"0\",\"date.datepicker.is_rtl\":\"0\",\"date.datepicker.show_month_after_year\":\"0\",\"date.datepicker.year_suffix\":\" \",\"date.twitter_prototype.date_format_tooltip\":\"dddd, mmmm dS, yyyy, h:MM:ss TT\",\"date.order\":[\"year\",\"month\",\"day\"],\"date.day_names\":[\"Sunday\",\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\"],\"date.abbr_day_names\":[\"Sun\",\"Mon\",\"Tue\",\"Wed\",\"Thu\",\"Fri\",\"Sat\"],\"date.month_names\":[\"~\",\"January\",\"February\",\"March\",\"April\",\"May\",\"June\",\"July\",\"August\",\"September\",\"October\",\"November\",\"December\"],\"date.abbr_month_names\":[\"~\",\"Jan\",\"Feb\",\"Mar\",\"Apr\",\"May\",\"Jun\",\"Jul\",\"Aug\",\"Sep\",\"Oct\",\"Nov\",\"Dec\"],\"date.letter_name_of_days_in_week\":\"Su M Tu W Th Fr Sa\",\"help.organization.domains.title\":\"Map email domains to organization\",\"help.organization.domains.content\":\"Users with email addresses containing these domains will be added to the organization.

Separate domains with a space (e.g. \\\"acme.com ajax.com\\\").\",\"help.organization.group.title\":\"Map organization to group\",\"help.organization.group.content\":\"Assign incoming tickets from users in this organization to a specific agent group.\",\"help.organization.shared.title\":\"Shared organization\",\"help.organization.shared.content\":\"You can also enable organization sharing in an end-user's profile.\",\"help.organization.tags.title\":\"Organization tags\",\"help.organization.tags.content\":\"These tags will be added to tickets requested by users in the organization. You can also restrict forum access based on tags.\",\"help.people.details.title\":\"Details\",\"help.people.details.content2\":\"Optional information, such as an address. Details are visible to agents only, not to end-users.\",\"help.people.notes.title\":\"Notes\",\"help.people.notes.content2\":\"Optional notes. Notes are visible to agents only, not to end-users.\",\"help.user.tags.title\":\"User tags\",\"help.user.tags.content\":\"Tags will be added to tickets requested by the user.\",\"help.user.organization.title\":\"User organization\",\"help.user.organization.content\":\"If your help desk uses organizations to manage users, select an organization for the user. If you're an administrator, you can also create a new organization by selecting (New Organization).\",\"help.user.alias.title\":\"Alias\",\"help.user.alias.content\":\"Name displayed to end-users instead of the agent's real name.\",\"help.user.signature.title\":\"Signature\",\"help.user.signature.content\":\"Email signature added to public ticket comments.\",\"help.user.language.title\":\"Language\",\"help.user.language.content\":\"This will change the language used by the new Zendesk. Reload your browser to see the change.\",\"help.user.photo_upload.menu_upload\":\"Upload a new Photo...\",\"help.user.photo_upload.menu_remove\":\"Remove\",\"help.user.photo_upload.upload_success\":\"New photo successfully uploaded.\",\"help.user.photo_upload.remove_success\":\"Photo successfully removed.\",\"help.what_is_this_title\":\"What is this?\",\"help.incoming.title\":\"People are waiting for replies!\",\"help.incoming.content\":\"These are New or Open tickets that are assigned to you, unassigned in your groups(s), or not assigned to any group.

They are ordered by date (oldest first) and priority.\",\"apps.button.toggle\":\"Apps\",\"apps.button.reload\":\"Reload Apps\",\"apps.button.browse_market\":\"Browse the App Market\",\"apps.button.learn_more\":\"Learn more about Apps\",\"apps.empty\":\"There are no Apps installed for this account\",\"warden.sso.user_failed_to_update\":\"Failed to update user\",\"warden.sso.user_failed_to_create\":\"Failed to create user\",\"warden.sso.user_invalid\":\"User is invalid\",\"warden.sso.find_user_failure\":\"Failed to find user from (email: {{email}}, external_id: {{external_id}})\",\"warden.remote.invalid_parameters\":\"Invalid parameters in login request\",\"warden.remote.invalid_data\":\"Invalid data from remote login mechanism. Missing name, email, hash or timestamp\",\"warden.remote.throttled\":\"Too many failed login attempts in a short period of time, try again later.\",\"warden.remote.timestamp_expired\":\"Remote authentication timestamp expired\",\"warden.remote.invalid_token\":\"Invalid token for remote authentication, check that your security token is up to date\",\"warden.saml.exception\":\"Error during SAML authentication. Please report error code {{timestamp}} to help troubleshoot.\",\"models.legacy.default_category.name\":\"General\",\"errors.messages.same_account\":\"does not belong to a valid account\",\"errors.messages.extension_white_list_error\":\"You are not allowed to upload %{extension} files; allowed types %{allowed_types}\",\"errors.format\":\"%{attribute} %{message}\",\"simple_form.yes\":\"Yes\",\"simple_form.no\":\"No\",\"simple_form.required.text\":\"required\",\"simple_form.required.mark\":\"*\",\"simple_form.error_notification.default_message\":\"Some errors were found. Please take a look:\",\"activemodel.errors.format\":\"%{attribute} %{message}\",\"activemodel.errors.messages.accepted\":\"must be accepted\",\"activemodel.errors.messages.blank\":\"can't be blank\",\"activemodel.errors.messages.confirmation\":\"doesn't match confirmation\",\"activemodel.errors.messages.empty\":\"can't be empty\",\"activemodel.errors.messages.equal_to\":\"must be equal to %{count}\",\"activemodel.errors.messages.even\":\"must be even\",\"activemodel.errors.messages.exclusion\":\"is reserved\",\"activemodel.errors.messages.greater_than\":\"must be greater than %{count}\",\"activemodel.errors.messages.greater_than_or_equal_to\":\"must be greater than or equal to %{count}\",\"activemodel.errors.messages.inclusion\":\"is not included in the list\",\"activemodel.errors.messages.invalid\":\"is invalid\",\"activemodel.errors.messages.less_than\":\"must be less than %{count}\",\"activemodel.errors.messages.less_than_or_equal_to\":\"must be less than or equal to %{count}\",\"activemodel.errors.messages.not_a_number\":\"is not a number\",\"activemodel.errors.messages.not_an_integer\":\"must be an integer\",\"activemodel.errors.messages.odd\":\"must be odd\",\"activemodel.errors.messages.record_invalid\":\"Validation failed: %{errors}\",\"activemodel.errors.messages.taken\":\"has already been taken\",\"activemodel.errors.messages.too_long.one\":\"is too long (maximum is 1 character)\",\"activemodel.errors.messages.too_long.other\":\"is too long (maximum is %{count} characters)\",\"activemodel.errors.messages.too_short.one\":\"is too short (minimum is 1 character)\",\"activemodel.errors.messages.too_short.other\":\"is too short (minimum is %{count} characters)\",\"activemodel.errors.messages.wrong_length.one\":\"is the wrong length (should be 1 character)\",\"activemodel.errors.messages.wrong_length.other\":\"is the wrong length (should be %{count} characters)\",\"activemodel.errors.template.body\":\"There were problems with the following fields:\",\"activemodel.errors.template.header.one\":\"1 error prohibited this %{model} from being saved\",\"activemodel.errors.template.header.other\":\"%{count} errors prohibited this %{model} from being saved\",\"activemodel.errors.models.zendesk/provisioning/google/installer.attributes.subdomain.taken\":\"Sorry, but that account name is already taken.\",\"activemodel.errors.models.zendesk/provisioning/magento/installer.attributes.subdomain.taken\":\"Sorry, but that account name is already taken.\",\"ticket_form.translate_comment.preview_my_comment\":\"Preview my comment translated\",\"ticket_form.translate_comment.preview_my_comment_v2\":\"Translate comment in the requester's language\",\"ticket_form.translate_comment.revert_to_my_language\":\"Revert to my language\",\"ticket_form.translate_comment.revert_to_my_language_v2\":\"Revert to original comment\",\"ticket_form.warning_gist_translation\":\"This option provides a gist machine translation for reference. This translation may not be accurate so you should not use it to communicate with customers. The translation includes the text: Translation provided by Google.\",\"ticket_form.warning_gist_translation_v2\":\"You can machine translate your comment. Please use with care as the results may vary based on content and languages. The translation includes the text: Translation provided by Google.\",\"ticket_form.gist_translation_provided_by_zendesk\":\"Translation provided by Google\",\"comment_draft.recovered_a_comment_from_draft\":\"Recovered a comment from draft\",\"support.array.sentence_connector\":\"and\",\"support.array.skip_last_comma\":false,\"support.array.last_word_connector\":\" and \",\"support.array.two_words_connector\":\" and \",\"support.array.alternative.two_words_connector\":\" or \",\"support.array.alternative.last_word_connector\":\" or \",\"audit_emails.show.from\":\"From\",\"audit_emails.show.to\":\"To\",\"audit_emails.show.cc\":\"Cc\",\"audit_emails.show.subject\":\"Subject\",\"audit_emails.show.attachments\":\"Attachments\",\"audit_emails.show.text\":\"Text\",\"audit_emails.show.html\":\"HTML\",\"audit_emails.show.source\":\"Source\",\"audit_emails.show.download_source\":\"download source\",\"will_paginate.previous_label\":\"« Previous\",\"will_paginate.next_label\":\"Next »\",\"api.errors.permissions.attachment_upload\":\"Only agents can add attachments\",\"datetime.distance_in_words.over_x_years.one\":\"over 1 year\",\"datetime.distance_in_words.over_x_years.other\":\"over {{count}} years\",\"datetime.distance_in_words.about_x_years.one\":\"about 1 year\",\"datetime.distance_in_words.about_x_years.other\":\"about {{count}} years\",\"datetime.distance_in_words.x_months.one\":\"1 month\",\"datetime.distance_in_words.x_months.other\":\"{{count}} months\",\"datetime.distance_in_words.about_x_months.one\":\"about 1 month\",\"datetime.distance_in_words.about_x_months.other\":\"about {{count}} months\",\"datetime.distance_in_words.x_days.one\":\"1 day\",\"datetime.distance_in_words.x_days.other\":\"{{count}} days\",\"datetime.distance_in_words.about_x_hours.one\":\"about 1 hour\",\"datetime.distance_in_words.about_x_hours.other\":\"about {{count}} hours\",\"datetime.distance_in_words.x_hours.one\":\"1 hour\",\"datetime.distance_in_words.x_hours.other\":\"{{count}} hours\",\"datetime.distance_in_words.x_minutes.one\":\"1 minute\",\"datetime.distance_in_words.x_minutes.other\":\"{{count}} minutes\",\"datetime.distance_in_words.half_a_minute\":\"half a minute\",\"datetime.distance_in_words.less_than_x_minutes.one\":\"less than a minute\",\"datetime.distance_in_words.less_than_x_minutes.other\":\"less than {{count}} minutes\",\"datetime.distance_in_words.x_seconds.one\":\"1 second\",\"datetime.distance_in_words.x_seconds.other\":\"{{count}} seconds\",\"datetime.distance_in_words.less_than_x_seconds.one\":\"less than 1 second\",\"datetime.distance_in_words.less_than_x_seconds.other\":\"less than {{count}} seconds\",\"datetime.time_format_string.with_12_hours_clock.with_timezone\":\"%I:%M %p (%Z)\",\"datetime.time_format_string.with_12_hours_clock.without_timezone\":\"%I:%M %p\",\"datetime.time_format_string.with_24_hours_clock.with_timezone\":\"%H:%M (%Z)\",\"datetime.time_format_string.with_24_hours_clock.without_timezone\":\"%H:%M\",\"time.am\":\"am\",\"time.formats.default\":\"%a %b %d %Y %H:%M:%S %Z\",\"time.formats.long\":\"%B %d, %Y %H:%M\",\"time.formats.short\":\"%d %b %H:%M\",\"time.formats.short_time\":\"%I:%M %p\",\"time.formats.short_time_with_seconds\":\"%I:%M:%S %p\",\"time.formats.am_hour\":\"{{hour}} AM\",\"time.formats.pm_hour\":\"{{hour}} PM\",\"time.pm\":\"pm\",\"number_format.decimal_point\":\".\",\"number_format.thousands_separator\":\",\",\"number_format.numeric_symbols\":[\"k\",\"M\",\"G\",\"T\",\"P\",\"E\"],\"placeholder.ticket.title\":\"Ticket subject.\",\"placeholder.ticket.description\":\"Ticket description.\",\"placeholder.ticket.url\":\"Full URL path to ticket (excluding \\\"http://\\\").\",\"placeholder.ticket.id\":\"Unique ticket ID.\",\"placeholder.ticket.external_id\":\"External ticket ID. Typically populated through the API.\",\"placeholder.ticket.via\":\"The source channel of the ticket - e.g. \\\"Mail\\\" or \\\"Twitter\\\".\",\"placeholder.ticket.status\":\"Ticket status.\",\"placeholder.ticket.priority\":\"Ticket priority.\",\"placeholder.ticket.ticket_type\":\"Ticket type.\",\"placeholder.ticket.score\":\"Score.\",\"placeholder.ticket.group.name\":\"Ticket group.\",\"placeholder.ticket.due_date\":\"Ticket due date (relevant for tickets of type Task).\",\"placeholder.ticket.latest_comment_formatted\":\"Latest comment.\",\"placeholder.ticket.latest_public_comment_formatted\":\"Latest public comment.\",\"placeholder.ticket.comments_formatted\":\"All comments, latest first.\",\"placeholder.ticket.public_comments_formatted\":\"All public comments, latest first.\",\"placeholder.ticket.account\":\"Your Zendesk name.\",\"placeholder.ticket.assignee.email\":\"Ticket assignee email (if any).\",\"placeholder.ticket.assignee.name\":\"Ticket assignee full name (if any).\",\"placeholder.ticket.assignee.first_name\":\"Ticket assignee first name (if any).\",\"placeholder.ticket.assignee.last_name\":\"Ticket assignee last name (if any).\",\"placeholder.ticket.requester.name\":\"Ticket requester full name.\",\"placeholder.ticket.requester.first_name\":\"Ticket requester first name.\",\"placeholder.ticket.requester.last_name\":\"Ticket requester last name.\",\"placeholder.ticket.requester.email\":\"Ticket requester email.\",\"placeholder.ticket.requester.language\":\"Ticket requester language.\",\"placeholder.ticket.requester.phone\":\"Ticket requester's phone number.\",\"placeholder.ticket.requester.external_id\":\"Ticket requester external ID.\",\"placeholder.ticket.requester.details\":\"Detailed information about the ticket's requester.\",\"placeholder.ticket.requester.notes\":\"Notes about the ticket's requester.\",\"placeholder.ticket.organization.name\":\"Name of the ticket requester's organization.\",\"placeholder.ticket.organization.external_id\":\"External ID of the ticket requester's organization.\",\"placeholder.ticket.organization.details\":\"The details about the organization of the ticket's requester.\",\"placeholder.ticket.organization.notes\":\"The notes about the organization of the ticket's requester.\",\"placeholder.ticket.cc_names\":\"Ticket CCs.\",\"placeholder.ticket.tags\":\"All tags registered on the ticket.\",\"placeholder.ticket.in_business_hours\":\"Renders \\\"true\\\" if update is within business hours.\",\"placeholder.ticket.ticket_field_ID\":\"The value of a ticket custom field. E.g, {{ticket.ticket_field_123}}.\",\"placeholder.ticket.ticket_field_option_title_ID\":\"For drop-down custom fields, this yields the title of the drop-down value selected (as opposed to the tag, which is what the previous placeholder yields). E.g {{ticket.ticket_field_option_title_123}}.\",\"placeholder.account.incoming_phone_number_ID\":\"Zendesk Voice inbound phone number. E.g, {{account.incoming_phone_number_123}}\",\"placeholder.current_user.name\":\"The name of the user logged in to your Zendesk.\",\"placeholder.current_user.first_name\":\"The first name of the user logged in to your Zendesk.\",\"placeholder.current_user.email\":\"The email address of the user logged in to your Zendesk.\",\"placeholder.current_user.organization.name\":\"The organization of the user logged in to your Zendesk.\",\"placeholder.current_user.organization.notes\":\"The notes about the organization of the user logged in to your Zendesk.\",\"placeholder.current_user.organization.details\":\"The details about the organization of the user logged in to your Zendesk.\",\"placeholder.current_user.external_id\":\"The external id of the user logged in to your Zendesk.\",\"placeholder.current_user.phone\":\"The phone number of the user logged in to your Zendesk.\",\"placeholder.current_user.details\":\"Detailed information for the user logged in to your Zendesk.\",\"placeholder.current_user.notes\":\"Notes for the user logged in to your Zendesk.\",\"placeholder.current_user.language\":\"The language for the user logged in to your Zendesk.\",\"placeholder.current_user.tags\":\"The tags of the user logged in to your Zendesk.\",\"placeholder.satisfaction.rating_section\":\"A formatted block of text prompting the user to rate satisfaction.\",\"placeholder.satisfaction.current_rating\":\"The text of the current satisfaction rating.\",\"placeholder.satisfaction.current_comment\":\"The text of the current satisfaction rating comment.\",\"placeholder.satisfaction.positive_rating_url\":\"A URL to rate the support positively.\",\"placeholder.satisfaction.negative_rating_url\":\"A URL to rate the support negatively.\",\"placeholder.satisfaction.rating_url\":\"A URL to rate the support.\",\"placeholder.requester.name\":\"The name of the user who requested the ticket.\",\"placeholder.requester.first_name\":\"The first name of the user who requested the ticket.\",\"placeholder.requester.email\":\"The email address of the user who requested the ticket.\",\"placeholder.requester.organization.name\":\"The organization of the user who requested the ticket.\",\"placeholder.requester.organization.notes\":\"The notes about the organization of the user who requested the ticket.\",\"placeholder.requester.organization.details\":\"The details about the organization of the user who requested the ticket.\",\"placeholder.requester.external_id\":\"The external id of the user who requested the ticket.\",\"placeholder.requester.phone\":\"The phone number of the user who requested the ticket.\",\"placeholder.requester.details\":\"Detailed information for the user who requested the ticket.\",\"placeholder.requester.notes\":\"Notes for the user who requested the ticket.\",\"placeholder.requester.language\":\"The language for the user who requested the ticket.\",\"placeholder.requester.tags\":\"The tags of the user who requested the ticket\",\"placeholder.user.name\":\"The name of the user.\",\"placeholder.user.first_name\":\"The first name of the user.\",\"placeholder.user.email\":\"The email address of the user.\",\"placeholder.user.organization.name\":\"The organization of the user.\",\"placeholder.user.organization.notes\":\"The notes about the organization of the user.\",\"placeholder.user.organization.details\":\"The details about the organization of the user.\",\"placeholder.user.external_id\":\"The external id of the user.\",\"placeholder.user.phone\":\"The phone number of the user.\",\"placeholder.user.details\":\"Detailed information for the user.\",\"placeholder.user.notes\":\"Notes for the user.\",\"placeholder.user.language\":\"The language for the user.\",\"placeholder.user.tags\":\"The tags of the user.\",\"public.javascripts.views.settings.screencasts.screenr_account_created\":\"Your Screenr account was created and is now connected to your Zendesk account.\",\"public.javascripts.views.settings.screencasts.sure_you_want_downgrade\":\"Are you sure you want to downgrade your Screenr account? Account downgrades are immediate and final.\",\"public.javascripts.views.settings.screencasts.screenr_account_impossible_to_downgrade\":\"Screenr is unavailable at this time. Please try again later.\",\"public.javascripts.views.settings.screencasts.screenr_account_downgraded\":\"Your Screenr account was downgraded.\",\"public.javascripts.views.settings.screencasts.screenr_account_downgraded_close_button\":\"OK\",\"public.javascripts.views.settings.screencasts.close_window_button\":\"Close\",\"public.javascripts.views.settings.screencasts.screenr_unavailable\":\"Screenr is unavailable at this time. Try again later.\",\"public.javascripts.views.settings.screencasts.final_feedback\":\"Your Zendesk is now connected to a Screenr account. Click Save Tab to finalize your changes.\",\"public.controllers.job_controller.this_feature_is_not_available_for_your_plan\":\"This feature is not available for your plan.\",\"public.controllers.photos_controller.photo_creation_error\":\"Photo creation error: {{error_message}}\",\"public.controllers.registration_controller.failed_to_authenticate_your_twitter_Account\":\"Failed to authenticate your Twitter account because there was a communication error. Try again.\",\"public.controllers.satisfaction_ratings_controller.agents_cannot_rate_tickets\":\"Agents cannot rate tickets\",\"public.controllers.search_controller.Pick_Type\":\"Pick Type\",\"public.controllers.search_controller.Ticket\":\"Ticket\",\"public.controllers.search_controller.Forum_Entry\":\"Forum Entry\",\"public.controllers.ticket_token_controller.all_tokes_destroyed\":\"All tokens have been destroyed.\",\"public.controllers.twitter.settings_controller.settings_successfully_updated\":\"Settings successfully updated.\"}}})" }, "redirectURL": "", "headersSize": 1369, "bodySize": 231941 }, "cache": {}, "timings": { "blocked": 0, "dns": -1, "connect": -1, "send": 0, "wait": 1807, "receive": 759, "ssl": -1 }, "pageref": "page_1" }, { "startedDateTime": "2013-02-25T14:19:38.753Z", "time": 56, "request": { "method": "GET", "url": "https://affinitas.zendesk.com/agent/development_translations.js", "httpVersion": "HTTP/1.1", "headers": [], "queryString": [], "cookies": [], "headersSize": 78, "bodySize": 0 }, "response": { "status": 200, "statusText": "OK", "httpVersion": "HTTP/1.1", "headers": [], "cookies": [], "content": { "size": 77898, "mimeType": "application/x-javascript", "text": "(function(globals, undefined) {\n\n var translations = globals.__zendesk_config.translations,\n commonTranslations = {\"txt.beta.upper_case\":\"BETA\",\"txt.browser.document_title_2\":\"{{account_name}} - Agent\",\"activerecord.errors.messages.header\":\"The following problem prevents this {{model}} from being saved:\",\"activerecord.errors.messages.header_lotus\":\"Error saving {{model}}:\",\"control.dropdown.value.no_change\":\"- No Change -\",\"control.button.bulk_filters.cancel\":\"Cancel\",\"event.cc.label\":\"CC notification\",\"event.change.no_such_field\":\"Could not find field for {{field}}.\",\"event.facebook.label\":\"Facebook Reply\",\"event.comment_privacy_change.label\":\"Comment mode change\",\"event.comment_show_signature.label\":\"Show signature...\",\"txt.ticket.comment_upload_tip\":\"Tip: drag and drop files on the ticket to attach\",\"txt.ticket.comment_screencast_recording_tip\":\"Tip: Record a screencast for this ticket\",\"txt.ticket.followup_subject\":\"Re: {{{source_subject}}}\",\"txt.ticket.is_closed\":\"Ticket is closed\",\"event.sms.label\":\"Text message\",\"event.error.label\":\"Error\",\"event.ticket_sharing.label\":\"Ticket shared with\",\"event.ticket_unshare.label\":\"Ticket no longer shared with\",\"event.external.label\":\"Message pushed to target\",\"event.satisfaction_rating.label\":\"Satisfaction rating\",\"event.comment_privacy_change.text_not_available\":\"N/A yet...\",\"event.macro_reference.label\":\"Macro referenced\",\"event.notification.label\":\"Email notification\",\"event.via_rule_trigger\":\"Trigger \\\"{{rule_title}}\\\"\",\"event.via_rule_automation\":\"Automation \\\"{{rule_title}}\\\"\",\"event.via_rule_macro\":\"Macro \\\"{{rule_title}}\\\"\",\"event.via_ticket_problem\":\"Linked Problem #{{ticket_id}} \\\"{{ticket_title}}\\\"\",\"event.via_ticket_merge\":\"Merge into ticket #{{ticket_id}} \\\"{{ticket_title}}\\\"\",\"event.via_ticket_follow_up\":\"Follow-up to #{{ticket_id}} \\\"{{ticket_title}}\\\"\",\"event.voice.details.location\":\"Location:\",\"event.voice.details.answeredBy\":\"Answered by:\",\"event.voice.details.calledBy\":\"Called by:\",\"event.voice.details.unknown_agent\":\"Unknown\",\"event.voice.details.from\":\"Call from:\",\"event.voice.details.to\":\"Call to:\",\"event.voice.details.header\":\"Call Details\",\"event.voice.details.length\":\"Length of phone call:\",\"event.voice.details.time\":\"Time of call:\",\"event.voice.details.listen\":\"Listen to the recording:\",\"event.voice.transcription.header\":\"Transcription\",\"event.voice.transcription.not_available\":\"Not available for call.\",\"ticket.properties.incident.link\":\"Link incident to problem\",\"ticket.properties.requester.via\":\"via\",\"ticket_fields.id.label\":\"ID\",\"ticket_fields.satisfaction_comment.label\":\"Satisfaction comment\",\"ticket_fields.agent_satisfaction_score.label\":\"Satisfaction score\",\"ticket_fields.agent_satisfaction_score.label_short\":\"Satisfaction\",\"ticket_fields.agreement.label\":\"Share ticket with\",\"ticket_fields.cause.label\":\"Suspension type\",\"txt.bookmarks.title\":\"Bookmarks\",\"txt.dashboard.title\":\"Dashboard\",\"txt.dashboard.activities.title\":\"Updates to your tickets\",\"txt.dashboard.activities.assigned_you\":\"{{{user}}} assigned you {{{ticket}}}.\",\"txt.dashboard.activities.commented\":\"{{{user}}} commented on {{{ticket}}}.\",\"txt.dashboard.activities.priority_increased_on_ticket\":\"{{{user}}} increased the priority on {{{ticket}}}.\",\"txt.dashboard.activities.no_updates\":\"No recent updates.\",\"txt.dashboard.pinned_zendesk_support\":\"Zendesk Support\",\"txt.dashboard.filter.my_tickets.title\":\"Tickets open and assigned to you\",\"txt.dashboard.filter.group_tickets.title\":\"Tickets open and assigned to your groups\",\"txt.dashboard.filter.good_tickets.title\":\"Your positively rated tickets this week\",\"txt.dashboard.filter.bad_tickets.title\":\"Your negatively rated tickets this week\",\"txt.dashboard.filter.solved_tickets.title\":\"Tickets solved by you this week\",\"txt.filters.edit_option\":\"Edit\",\"txt.filters.clone_option\":\"Clone\",\"txt.filters.title\":\"Views\",\"txt.filters.empty_filter\":\"No tickets in this view\",\"txt.filters.more\":\"More \\u00bb\",\"txt.filters.columns.date_as_week_with_year\":\"Week {{number}} {{year}}\",\"txt.filters.columns.week\":\"Week\",\"txt.identities.successful_verification_email_sent\":\"A verification email has been sent to {{name}} at {{email}}.\",\"txt.identities.action.make_primary\":\"Make primary contact\",\"txt.identities.action.send_email\":\"Send email\",\"txt.identities.action.view_twitter_account\":\"View account\",\"txt.identities.action.verify\":\"Verify now\",\"txt.identities.action.resend_verification_email\":\"Resend verification email\",\"txt.identities.action.remove\":\"Remove\",\"txt.identities.action.new_email\":\"Email\",\"txt.identities.action.new_google_account\":\"Google\",\"txt.identities.action.new_twitter\":\"Twitter\",\"txt.identities.action.new_facebook\":\"Facebook\",\"txt.identities.action.new_phone\":\"Phone\",\"txt.identities.action.add_contact\":\"Add contact\",\"txt.identities.action.call_this_number\":\"Call this number\",\"txt.identities.action.make_direct_line\":\"Enable as direct line\",\"txt.identities.action.remove_direct_line\":\"Disable as direct line\",\"txt.identities.label.phone_number_direct_line\":\"{{phone_number}} (direct)\",\"txt.identities.label.new_email\":\"Email\",\"txt.identities.label.new_twitter\":\"Twitter\",\"txt.identities.label.new_google_account\":\"Google\",\"txt.identities.label.new_phone\":\"Phone\",\"txt.identities.label.new_facebook\":\"Facebook\",\"txt.identities.label.new_openid\":\"OpenID\",\"txt.identities.label.new_agent_phone_forward\":\"Forwarding #\",\"txt.input.date.placeholder\":\"yyyy-mm-dd\",\"txt.keyboard_shortcuts.title\":\"Keyboard shortcuts\",\"txt.keyboard_shortcuts.enabled\":\"Enable keyboard shortcuts\",\"txt.keyboard_shortcuts.nav.title\":\"Navigation\",\"txt.keyboard_shortcuts.nav.title_anywhere\":\"Used anywhere\",\"txt.keyboard_shortcuts.nav.home\":\"Home\",\"txt.keyboard_shortcuts.nav.views\":\"Views\",\"txt.keyboard_shortcuts.nav.current_requester\":\"Current requester\",\"txt.keyboard_shortcuts.nav.current_ticket\":\"Current ticket\",\"txt.keyboard_shortcuts.nav.search\":\"Move a level\",\"txt.keyboard_shortcuts.nav.new_ticket\":\"New ticket\",\"txt.keyboard_shortcuts.nav.title_lists\":\"Used in lists (view, results, etc)\",\"txt.keyboard_shortcuts.nav.move_vertical\":\"Move up or down\",\"txt.keyboard_shortcuts.nav.move_horizontal\":\"Current ticket\",\"txt.keyboard_shortcuts.nav.drill\":\"Drill into item\",\"txt.keyboard_shortcuts.nav.select\":\"Select current item\",\"txt.keyboard_shortcuts.nav.toggle_preview\":\"Toggle preview of current item\",\"txt.keyboard_shortcuts.nav.most_recent_ticket\":\"Most Recently Viewed Ticket\",\"txt.keyboard_shortcuts.tickets.title\":\"Tickets\",\"txt.keyboard_shortcuts.tickets.title_viewing\":\"Used when viewing a ticket\",\"txt.keyboard_shortcuts.tickets.apps\":\"Toggle Apps\",\"txt.keyboard_shortcuts.tickets.comment\":\"Open reply box\",\"txt.keyboard_shortcuts.tickets.note\":\"Open note box\",\"txt.keyboard_shortcuts.tickets.macro\":\"Open macro box\",\"txt.keyboard_shortcuts.tickets.title_saving\":\"Used when saving or updating a ticket\",\"txt.keyboard_shortcuts.tickets.open\":\"Update as Open\",\"txt.keyboard_shortcuts.tickets.pending\":\"Update as Pending\",\"txt.keyboard_shortcuts.tickets.solved\":\"Update as Solved\",\"txt.keyboard_shortcuts.tickets.title_moving\":\"Used when moving on\",\"txt.keyboard_shortcuts.tickets.previous\":\"Move to previous ticket\",\"txt.keyboard_shortcuts.tickets.next\":\"Move to next ticket\",\"txt.keyboard_shortcuts.download.pdf\":\"Download as a PDF\",\"txt.tickets.recent.title\":\"Recent tickets\",\"txt.tickets.add_tab.title\":\"add\",\"txt.tickets.last_viewed.title_2\":\"Recently viewed tickets…\",\"txt.tickets.recent.none\":\"You have not visited any tickets recently\",\"txt.ticket.events.all\":\"Events\",\"txt.ticket.events.comments\":\"Comments\",\"txt.ticket.events.comments_latest\":\"Latest comment\",\"txt.ticket.actions.change_requester\":\"(change)\",\"txt.ticket.actions.public_comment\":\"Public reply\",\"txt.ticket.actions.public_hint\":\"your comment is sent to the ticket requester\",\"txt.ticket.actions.private_hint\":\"your comment is visible to agents only\",\"txt.ticket.actions.private_note\":\"Private Note\",\"txt.ticket.actions.add_note\":\"Internal note\",\"txt.ticket.actions.macro\":\"Macro\",\"txt.ticket.actions.macro_selector\":\"Apply macro\",\"txt.user.actions.user_options\":\"User options\",\"txt.organization.actions.organization_options\":\"Organization options\",\"txt.ticket.actions.ticket_options\":\"Ticket options\",\"txt.ticket.actions.apply_macro\":\"Apply macro\",\"txt.ticket.actions.attach_file\":\"Attach file\",\"txt.ticket.actions.record_screencast\":\"Record screencast\",\"txt.ticket.actions.preview_screencast_title\":\"Screencast\",\"txt.ticket.comment.twitter.count_tootltip\":\"Remaining character count: Characters over this limit will be truncated on Twitter but will appear in their entirety in Zendesk. A shortened link to this ticket will be appended to the tweet, if your Zendesk account is configured this way.\",\"txt.ticket.actions.twitter.tweet_to_requester\":\"Tweet to requester\",\"txt.ticket.actions.twitter.do_not_tweet\":\"Do not tweet\",\"txt.ticket.actions.twitter.append_ticket_link\":\"Append ticket link?\",\"txt.ticket.actions.facebook.public_comment_on_fb\":\"Reply as a public comment in Facebook\",\"txt.ticket.actions.next_on_save\":\"Go to next open ticket on Submit\",\"txt.ticket.status.new.tip\":\"Ticket is awaiting assignment to a help desk agent\",\"txt.ticket.status.open.tip\":\"Help desk staff is working on the ticket\",\"txt.ticket.status.pending.tip\":\"Help desk staff is waiting for the requester to reply\",\"txt.ticket.status.hold.tip\":\"Help desk staff is waiting for a third party\",\"txt.ticket.status.solved.tip\":\"The ticket has been solved\",\"txt.ticket.next_view.tip\":\"The view this ticket originated from\",\"txt.ticket.actions.save\":\"Submit\",\"txt.ticket.actions.save_as\":\"Submit as\",\"txt.ticket.actions.save_as_status\":\"Submit as {{status}}\",\"txt.ticket.actions.save_as_status_with_formatting\":\"Submit as {{status}}\",\"txt.ticket.actions.save_as_new\":\"Submit as New\",\"txt.ticket.actions.save_as_open\":\"Submit as Open\",\"txt.ticket.actions.save_as_pending\":\"Submit as Pending\",\"txt.ticket.actions.save_as_hold\":\"Submit as On-hold\",\"txt.ticket.actions.save_as_solved\":\"Submit as Solved\",\"txt.ticket.actions.merge_ticket_link\":\"Merge into another ticket\",\"txt.ticket.actions.merge_tickets_link\":\"Merge tickets into another ticket...\",\"txt.ticket.notice.merge.invalid_id\":\"Please enter a ticket ID\",\"txt.delete_asset\":\"Delete\",\"txt.ticket.bulk_filter.heading\":\"Update {{{ticket_count}}} selected tickets\",\"txt.ticket.bulk_modal.checkbox.off\":\"Off\",\"txt.ticket.bulk_modal.checkbox.on\":\"On\",\"txt.ticket.bulk_modal.heading\":\"Ticket bulk update\",\"txt.ticket.bulk_modal.dynamic_heading_label\":\"Update {{count}} ticket(s)\",\"txt.ticket.bulk_modal.succes\":\"{{tickets}} ticket(s) updated\",\"txt.ticket.bulk_modal.done\":\"{{tickets}} ticket(s) updated\",\"txt.ticket.bulk_modal.wait\":\"Please wait...\",\"txt.ticket.bulk_modal.progress_indicator\":\"{{progress}}/{{total}} ticket(s) updated\",\"txt.ticket.bulk_modal.progress_heading\":\"Bulk updating tickets...\",\"txt.ticket.bulk_modal.failed_header\":\"Failed:\",\"txt.ticket.bulk.edit_button_label\":\"Edit {{count}} ticket(s)\",\"txt.ticket.bulk.clear_button\":\"Clear selection\",\"txt.ticket.create.success\":\"{{ticket_link}} has been created\",\"txt.ticket.delete.success\":\"Ticket deleted\",\"txt.ticket.delete.confirm\":\"Do you want to delete this ticket?\",\"txt.tickets.delete.confirm\":\"Do you want to delete these tickets?\",\"txt.tickets.delete.success\":\"Tickets {{tickets}} successfully deleted\",\"txt.ticket.id_label\":\"Ticket #{{id}}\",\"txt.ticket.id_only\":\"#{{id}}\",\"txt.ticket.new\":\"New ticket\",\"txt.ticket.next\":\"Next\",\"txt.ticket.incidents.label\":\"Incidents\",\"txt.ticket.incidents.header\":\"Incidents\",\"txt.ticket.incidents.text1\":\"Incident type tickets can be linked to Problem type tickets.\",\"txt.ticket.incidents.text2\":\"Solving a Problem ticket automatically solves the linked Incident tickets. If the Problem ticket is solved with a comment, the comment is also added to the Incident tickets as well.\",\"txt.ticket.collision.other_viewers.one\":\"{{person}} is also viewing this ticket.\",\"txt.ticket.collision.other_viewers.two\":\"{{person1}} and {{person2}} are also viewing this ticket.\",\"txt.ticket.collision.other_viewers.many\":\"{{count}} others are also viewing this ticket.\",\"txt.ticket.collision.other_viewers_v2.one\":\"{{person}} is viewing this ticket.\",\"txt.ticket.collision.other_viewers_v2.two\":\"{{person1}} and {{person2}} are viewing this ticket.\",\"txt.ticket.collision.other_viewers_v2.many\":\"{{count}} others are viewing this ticket.\",\"txt.ticket.collision.updated\":\"This ticket has been updated since you started viewing it.\",\"txt.ticket.collision.others_updated.one\":\"{{person}} has updated this ticket.\",\"txt.ticket.collision.others_updated.two\":\"{{person1}} and {{person2}} have updated this ticket.\",\"txt.ticket.collision.others_updated.many\":\"{{count}} others have updated this ticket.\",\"txt.ticket.show.incidents\":\"There are Incident tickets linked to this Problem ticket.\",\"txt.ticket.show.associated_problem.message\":\"Linked to {{associated_link}}\",\"txt.ticket.show.followup_source.notice\":\"Follow-up to ticket {{associated_link}}\",\"txt.ticket.show.on_behalf_of_requester\":\"(on behalf of {{requester}})\",\"txt.ticket.show.associated_topic.notice\":\"Linked to forum topic {{associated_link}}\",\"txt.ticket.show.sharing.notice\":\"Shared with {{list_of_agreements}}\",\"txt.ticket.show.sharing.agreement.inbound\":\"{{agreement_name}} (inbound)\",\"txt.ticket.show.sharing.agreement.outbound\":\"{{agreement_name}} (outbound)\",\"txt.ticket.show.sharing.agreement.separator\":\", \",\"txt.ticket.show.twitter.notice_full\":\"Via tweet to {{account}}\",\"txt.ticket.show.twitter_dm.notice_full\":\"Via DM tweet to {{account}}\",\"txt.ticket.show.receiver.identity\":\"Via {{identity}}\",\"txt.ticket.show.receiver.via.chat\":\"Chat\",\"txt.ticket.show.receiver.via.facebook_page\":\"Facebook Page\",\"txt.ticket.show.receiver.via.facebook_wall\":\"Facebook Wall\",\"txt.ticket.show.receiver.via.feedback_tab\":\"Feedback Tab\",\"txt.ticket.show.receiver.via.phone_number\":\"Phone Number\",\"txt.ticket.show.sender.identity.facebook_page\":\"Facebook Page\",\"txt.ticket.update.success\":\"{{ticket_link}} has been updated.\",\"txt.ticket.create_as_macro\":\"Create as macro\",\"txt.ticket.keep_repeating_yourself\":\"Keep repeating yourself?\",\"txt.ticket.merge.in_progress\":\"Merge in progress.\",\"txt.ticket.merge.loading_form\":\"Loading ...\",\"txt.ticket.merge.success.many_tickets\":\"Tickets {{source_links}} have been merged into ticket {{target_link}}.\",\"txt.ticket.merge.success.single_ticket\":\"Ticket {{source_link}} has been merged into ticket {{target_link}}.\",\"txt.ticket.archived.notice\":\"This is an archived ticket\",\"txt.suspended_ticket.info_title\":\"#{{ticket_id}} {{subject}}\",\"txt.suspended_ticket.info_title_v2\":\"Suspended Ticket #{{ticket_id}}\",\"txt.suspended_ticket.from\":\"{{name}} ({{email}})\",\"txt.suspended_ticket.to_label\":\"To\",\"txt.suspended_ticket.cause_label\":\"Cause\",\"txt.suspended_ticket.email_id_label\":\"E-mail ID\",\"txt.suspended_ticket.multi_delete.success\":\"Suspended tickets {{tickets}} deleted successfully.\",\"txt.suspended_ticket.multi_delete.fail\":\"Suspended tickets {{tickets}} could not be deleted.\",\"txt.suspended_ticket.multi_recover.success\":\"Suspended tickets {{tickets}} recovered successfully.\",\"txt.suspended_ticket.multi_recover.fail\":\"Suspended tickets {{tickets}} could not be recovered.\",\"txt.suspended_ticket.delete.success\":\"Suspended ticket {{ticket}} deleted successfully.\",\"txt.suspended_ticket.delete.fail\":\"Suspended ticket {{ticket}} could not be deleted.\",\"txt.suspended_ticket.recover.success\":\"Suspended ticket {{ticket}} recovered successfully.\",\"txt.suspended_ticket.recover.fail\":\"Suspended ticket {{ticket}} could not be recovered.\",\"txt.suspended_ticket.recover.button_label\":\"Recover {{count}} ticket\",\"txt.suspended_ticket.recover_generic.button_label\":\"Recover ticket\",\"txt.suspended_ticket.recover_manually.button_label\":\"Recover Manually\",\"txt.suspended_ticket.recover_automatically.button_label\":\"Recover Automatically\",\"txt.suspended_ticket.multi_recover.button_label\":\"Recover {{count}} tickets\",\"txt.suspended_ticket.delete.button_label\":\"Delete {{count}} ticket\",\"txt.suspended_ticket.delete_generic.button_label\":\"Delete ticket\",\"txt.suspended_ticket.delete_forever.button_label\":\"Delete forever\",\"txt.suspended_ticket.multi_delete.button_label\":\"Delete {{count}} tickets\",\"txt.suspended_ticket.type\":\"suspended\",\"txt.user.section.assigned_tickets\":\"Assigned Tickets\",\"txt.user.section.tickets\":\"Tickets\",\"txt.user.section.ccs\":\"CCs\",\"txt.user.section.topics\":\"Topics\",\"txt.user.section.topics_none\":\"No topics\",\"txt.user.section.topics_none_full\":\"This user did not submit any topics in the forums.\",\"txt.user.section.topic_comments\":\"Topic comments\",\"txt.user.section.topic_comments_none_full\":\"This user did not submit any comments in the forums.\",\"txt.user.section.topic_comments_none\":\"No topic comments\",\"txt.user.section.votes\":\"Votes\",\"txt.user.section.votes_none\":\"No topic votes\",\"txt.user.section.votes_none_full\":\"This user did not vote on any topics in the forums.\",\"txt.user.section.subscriptions\":\"Subscriptions\",\"txt.user.section.subscriptions_none\":\"No subscriptions\",\"txt.user.section.subscriptions_none_full\":\"This user did not subscribe to any topics in the forums.\",\"txt.user.actions.options\":\"Options\",\"txt.modal.ticket_merge.confirm\":\"Confirm and Merge\",\"txt.modal.ticket_merge.header\":\"Ticket merge\",\"txt.modal.user_merge.confirm\":\"Confirm and Merge\",\"txt.modal.user_merge.header\":\"User merge\",\"txt.modal.edit.cancel\":\"Cancel\",\"txt.modal.edit.close\":\"Close\",\"txt.modal.error.header\":\"Error\",\"txt.modal.error.body.nonexistent_ticket\":\"The ticket you are trying to open does not exist.\",\"txt.users.edit.organization\":\"Organization\",\"txt.modal.unsaved.header\":\"Unsaved Changes\",\"txt.modal.unsaved.body\":\"All unsaved changes will be lost. Are you sure you want to continue?\",\"txt.modal.unsaved.close\":\"Close Tab\",\"txt.modal.unsaved.cancel\":\"Cancel\",\"txt.control.menu.back_link_label\":\"Back\",\"txt.users.assume\":\"Assume user\",\"txt.suspend_asset\":\"Suspend\",\"txt.users.delete\":\"Delete user\",\"txt.users.delete_confirm\":\"Are you sure you want to delete this user?\",\"txt.users.delete_success_msg\":\"User {{name}} deleted\",\"txt.users.edit.organization_abbreviated\":\"Org.\",\"txt.users.edit.access\":\"Access\",\"txt.users.edit.role_end_user\":\"End-user\",\"txt.users.edit.role_agent\":\"Agent\",\"txt.users.edit.role_admin\":\"Administrator\",\"txt.users.edit.end_user_access_tickets\":\"Tickets requested by user\",\"txt.users.edit.end_user_access_organization\":\"Tickets from user's org.\",\"txt.users.edit.agent_access_all\":\"All tickets\",\"txt.users.edit.agent_access_organization\":\"Tickets in agent's org.\",\"txt.users.edit.agent_access_assigned\":\"Assigned tickets only\",\"txt.users.edit.agent_commenting\":\"Comments\",\"txt.users.edit.agent_commenting_all\":\"Notes and replies\",\"txt.users.edit.agent_commenting_notes\":\"Notes only\",\"txt.users.edit.agent_moderation\":\"Forums\",\"txt.users.edit.agent_moderation_yes\":\"Editor\",\"txt.users.edit.agent_moderation_no\":\"Viewer\",\"txt.users.edit.alias\":\"Alias\",\"txt.users.edit.role\":\"Role\",\"txt.users.edit.group\":\"Groups\",\"txt.users.edit.signature\":\"Signature\",\"txt.users.edit.details\":\"Details\",\"txt.users.edit.notes\":\"Notes\",\"txt.users.edit.external_id\":\"External ID\",\"txt.users.edit.contact_information\":\"Contact information\",\"txt.users.edit.other_properties\":\"Other properties\",\"txt.users.edit.header\":\"Edit user: {{name}}\",\"txt.users.edit.agent_forwarding\":\"Agent forwarding\",\"txt.users.edit.add_forwarding_number\":\"add number\",\"txt.modal.agent_forwarding.title\":\"Agent forwarding number\",\"txt.modal.agent_forwarding.extension_label\":\"ext\",\"txt.modal.edit.save\":\"Save\",\"txt.users.edit.tags\":\"Tags\",\"txt.users.edit.language\":\"Language\",\"txt.users.new.header\":\"New user\",\"txt.users.add_in_organization.header\":\"Add user to organization\",\"txt.users.show.created\":\"Created\",\"txt.users.show.updated\":\"Updated\",\"txt.users.show.edit_title\":\"Edit user\",\"txt.users.show.last_login\":\"Last login\",\"txt.users.update.success_without_link\":\"User has been updated\",\"txt.users.create.success_msg\":\"User {{name}} created\",\"txt.users.merge_success\":\"User {{source_name}} has been merged into user {{target_name}}.\",\"txt.users.merge_in_progress\":\"User merge in progress...\",\"txt.users.reset_password.success\":\"An email containing instructions to reset the password has been sent to the user\",\"txt.users.reset_password.menu\":\"Reset password\",\"txt.users.set_password.menu\":\"Set password\",\"txt.users.set_password.modal.menu_title\":\"Set a new password\",\"txt.users.set_password.modal.description\":\"You are about to change a user's password. When you click \\\"Set Password\\\", the user will be logged out of Zendesk and must use the new password you set below to log in again.\",\"txt.users.set_password.modal.new_password_label\":\"New Password\",\"txt.users.set_password.modal.new_password_description\":\"The new password that will be used by this user\",\"txt.users.set_password.modal.verify_password_label\":\"Verify Password\",\"txt.users.set_password.modal.verify_password_description\":\"Type in the same password; they need to match\",\"txt.users.set_password.modal.set_password_button\":\"Set Password\",\"txt.users.change_password.modal.new_password_label\":\"New Password\",\"txt.users.change_password.modal.new_password_description\":\"The new password that will be used by this user\",\"txt.users.change_password.modal.verify_password_label\":\"Verify New Password\",\"txt.users.change_password.modal.verify_password_description\":\"Type in the same password; they need to match\",\"txt.users.change_password.modal.current_password_label\":\"Current Password\",\"txt.users.change_password.modal.current_password_description\":\"The current password used by this user\",\"txt.users.change_password.menu\":\"Change password\",\"txt.users.change_password.modal.change_password_title\":\"Change current password\",\"txt.users.change_password.modal.description\":\"You are about to change a user's password. When you click \\\"Change Password\\\", the user will be logged out of Zendesk and must use the new password you set below to log in again.\",\"txt.users.change_password.modal.change_password_button\":\"Change Password\",\"txt.users.new_password.do_not_match_error\":\"The 'New password' and 'Verify password' fields do not match\",\"txt.users.set_password.success\":\"Password has been changed successfully\",\"txt.organizations.edit.domains\":\"Domains\",\"txt.organizations.edit.domains_short\":\"Email domains\",\"txt.organizations.edit.help.domains\":\"Enter domains separated with a space (e.g. \\\"acme.com\\\"). Users from these domains will be added to the organization.\",\"txt.organizations.edit.group\":\"Group\",\"txt.organizations.edit.shared\":\"Users\",\"txt.organizations.edit.shared_yes\":\"Can view all org tickets\",\"txt.organizations.edit.shared_no\":\"Can view own tickets only\",\"txt.organizations.edit.shared_comments\":\"Comments\",\"txt.organizations.edit.shared_comments_yes\":\"...and add comments\",\"txt.organizations.edit.shared_comments_no\":\"...but not add comments\",\"txt.organizations.add_user\":\"Add user\",\"txt.organizations.delete_confirm\":\"Are you sure you want to delete this organization? Users in the organization will be removed from the organization permanently. Tickets and forums will no longer be associated with the organization.\",\"txt.organizations.delete_success_msg\":\"Organization {{name}} deleted\",\"txt.organizations.create.success_msg\":\"Organization {{name}} created\",\"txt.organizations.create_postfix\":\"(create)\",\"txt.users.create_postfix\":\"(create user)\",\"txt.organizations.new.header\":\"New organization\",\"txt.search.summary.none\":\"No results\",\"txt.search.show_tips\":\"Show search tips\",\"txt.search.hide_tips\":\"Hide search tips\",\"txt.search.examples_more\":\"Find more in the search documentation.\",\"txt.search.examples_header\":\"Search examples\",\"txt.search.summary.singular_count\":\"1 result\",\"txt.search.summary.plural_count\":\"{{count}} results\",\"txt.search.filter.all\":\"Everything\",\"txt.search.filter.tickets\":\"Tickets\",\"txt.search.filter.users\":\"Users\",\"txt.search.filter.organizations\":\"Organizations\",\"txt.search.filter.topics\":\"Topics\",\"txt.search.filter.any-time\":\"Any time\",\"txt.search.filter.past-day\":\"Past day\",\"txt.search.filter.past-week\":\"Past week\",\"txt.search.filter.past-month\":\"Past month\",\"txt.search.filter.past-year\":\"Past year\",\"type.ticket.ticket\":\"Ticket\",\"type.via.api\":\"API\",\"type.via.batch\":\"Batch\",\"type.via.chat\":\"Chat\",\"type.via.closed-ticket\":\"Closed ticket\",\"type.via.dropbox\":\"Feedback Tab\",\"type.via.getsatisfaction\":\"GetSatisfaction\",\"type.via.group-change\":\"Group change\",\"type.via.group-deletion\":\"Group deletion\",\"type.via.iphone\":\"iPhone\",\"type.via.logmein\":\"LogMeIn Rescue\",\"type.via.macro-reference\":\"Macro reference\",\"type.via.mail\":\"Mail\",\"type.via.phone-inbound\":\"Inbound phone\",\"type.via.resource-push\":\"Resource push\",\"type.via.rule\":\"Rule\",\"type.via.solution-suggest\":\"Automatic solution suggestions\",\"type.via.ticket-linked\":\"Linked problem\",\"type.via.ticket-merge\":\"Ticket merge\",\"type.via.ticket-sharing\":\"Ticket sharing\",\"type.via.ticket-suspended\":\"Recovered from suspended tickets\",\"type.via.topic\":\"Topic\",\"type.via.twitter\":\"Twitter\",\"type.via.twitter-dm\":\"Twitter DM\",\"type.via.twitter-favorite\":\"Twitter Favorite\",\"type.via.user-change\":\"User change\",\"type.via.user-deletion\":\"User deletion\",\"type.via.user-merge\":\"User merge\",\"type.via.voice-mail\":\"Voicemail\",\"type.via.web-form\":\"Web form\",\"type.updated_by.agent\":\"Agent\",\"type.updated_by.end_user\":\"End-user\",\"type.updated_by.admin\":\"Administrator\",\"ticket_fields.field_checkbox.checked_label\":\"Yes\",\"ticket_fields.field_checkbox.unchecked_label\":\"No\",\"timestamp.formats.nonrelative\":\"%b %d, %Y %H:%M\",\"timestamp.formats.this_hour\":\"{{time_difference}} ago\",\"timestamp.formats.for_today\":\"Today %H:%M\",\"timestamp.formats.for_yesterday\":\"Yesterday %H:%M\",\"timestamp.formats.this_week\":\"%A %H:%M\",\"timestamp.formats.for_this_year\":\"%b %d %H:%M\",\"timestamp.formats.for_before_this_year\":\"%b %d, %Y %H:%M\",\"txt.dashboard.tickets.title\":\"Tickets requiring your attention\",\"txt.play.start_msg\":\"Serve available tickets in this view\",\"txt.play.start.button\":\"Start\",\"txt.play.current.filter\":\"Next vacant ticket in \\\"{{title}}\\\"\",\"txt.play.empty_msg\":\"No tickets are currently available in this view\",\"txt.next_in_origin\":\"Next ticket in \\\"{{title}}\\\"\",\"txt.next_in_origin_with_title_upon_submit\":\"Go to next ticket in \\\"{{title}}\\\"\",\"date.min_day_names\":[\"Su\",\"Mo\",\"Tu\",\"We\",\"Th\",\"Fr\",\"Sa\"],\"date.formats.xml_schema\":\"%Y-%m-%dT%H:%M:%S%Z\",\"date.datepicker.close_text\":\"Done\",\"date.datepicker.prev_text\":\"Prev\",\"date.datepicker.next_text\":\"Next\",\"date.datepicker.current_text\":\"Today\",\"date.datepicker.week_header\":\"Wk\",\"date.datepicker.date_format\":\"MM d, yy\",\"date.datepicker.first_day\":\"0\",\"date.datepicker.is_rtl\":\"0\",\"date.datepicker.show_month_after_year\":\"0\",\"date.datepicker.year_suffix\":\" \",\"txt.header.new\":\"New\",\"txt.header.new_ticket\":\"Ticket\",\"txt.header.new_user\":\"User\",\"txt.header.new_organization\":\"Organization\",\"txt.header.view_user_profile\":\"View profile page\",\"txt.header.user_change_password\":\"Change password\",\"txt.header.user_logout\":\"Sign out\",\"txt.header.help\":\"Get help\",\"txt.header.give_feedback\":\"Give feedback\",\"txt.header.switch_to_classic\":\"Switch to Classic\",\"txt.header.channels.voice\":\"Voice\",\"txt.header.voice.availabilities.client\":\"Available via browser\",\"txt.header.voice.availabilities.phone\":\"Available via {{phone}}\",\"txt.header.voice.availabilities.off\":\"Not available\",\"txt.header.voice.change_settings\":\"Change settings\",\"txt.header.suspended_tickets\":\"Suspended tickets\",\"txt.voice.actions.accept\":\"Accept\",\"txt.voice.actions.decline\":\"Decline\",\"txt.voice.actions.mute\":\"Mute\",\"txt.voice.actions.hang_up\":\"Hang up\",\"txt.voice.actions.wrapup\":\"Available to take new calls\",\"txt.voice.console.received_at\":\"Received at\",\"txt.voice.console.called_from\":\"Called from\",\"txt.voice.console.ticket_label\":\"Ticket for this call:\",\"txt.voice.console.location_unknown\":\"Unknown\",\"txt.voice.console.messages.connecting\":\"Connecting...\",\"txt.voice.console.messages.ending\":\"Ending...\",\"txt.voice.console.messages.wrapping_up\":\"Wrapping up...\",\"txt.voice.dialer.call\":\"Call\",\"txt.voice.dialer.cancel\":\"Cancel\",\"txt.voice.dialer.online\":\"Online\",\"txt.voice.dialer.go_online\":\"Go Online\",\"txt.voice.dialer.offline\":\"Offline\",\"txt.voice.dialer.go_offline\":\"Go Offline\",\"txt.voice.error.ec1\":\"Zendesk Voice went offline. Try enabling again. (EC1)\",\"txt.voice.error.ec2\":\"Zendesk Voice encountered an error. No microphone is available. (EC2)\",\"txt.voice.error.ec3\":\"Zendesk Voice encountered an error. Try enabling again. (EC3)\",\"txt.voice.error.ec4\":\"Zendesk Voice encountered an error. Try again. (EC4)\",\"txt.voice.error.ec5\":\"Zendesk Voice encountered an error. Try enabling again. (EC5)\",\"txt.voice.error.ec6\":\"Zendesk Voice encountered an error. Refresh your page and try again. (EC6)\",\"txt.voice.error.ec7\":\"Zendesk Voice requires a microphone. You will not be able to receive any calls. (EC7)\",\"txt.voice.error.ec8\":\"Zendesk Voice requires Adobe Flash. You will not be able to receive any calls. Try again. {{error}} (EC8)\",\"txt.voice.error.ec9\":\"Zendesk Voice requires your microphone to be enabled. Try again. (EC9)\",\"txt.voice.error.ec10\":\"Zendesk Voice encountered an error. Refresh your page and try again. (EC10)\",\"txt.voice.webrtc_settings.has_access.message\":\"Zendesk can access your browser's microphone.\",\"txt.voice.webrtc_settings.has_access.instructions\":\"You can change your input and output devices at any time using your system's audio settings.\",\"txt.voice.webrtc_settings.needs_access.message\":\"Zendesk needs access to your browser's microphone.\",\"txt.voice.webrtc_settings.needs_access.instructions\":\"In the browser prompt above:\",\"txt.voice.webrtc_settings.needs_access.instructions_option1\":\"Select Options to choose an output device.\",\"txt.voice.webrtc_settings.needs_access.instructions_option2\":\"Select always allow this site to permanently allow access to the microphone.\",\"txt.voice.webrtc_settings.shared.title\":\"Microphone settings\",\"txt.voice.webrtc_settings.shared.close_label\":\"Close\",\"txt.voice.warning.on_browser_exit\":\"Refreshing your browser will end the current call\",\"txt.header.channels.chat\":\"Chat\",\"txt.header.chat.availabilities.on\":\"Available for chat\",\"txt.header.chat.availabilities.off\":\"Not available\",\"txt.chat.actions.accept\":\"Accept\",\"txt.chat.actions.ignore\":\"Ignore\",\"txt.chat.actions.send\":\"Send\",\"txt.chat.actions.end_chat\":\"End Chat\",\"txt.chat.label.chat_time\":\"Chat time:\",\"txt.chat.label.wait_time\":\"Wait time:\",\"txt.chat.notices.saving_ticket\":\"Saving ticket...\",\"txt.chat.notices.saving_ticket_failed\":\"Unable to save ticket\",\"txt.chat.notices.chat_about_ticket\":\"Chat about existing ticket:\",\"txt.chat.notices.new_ticket\":\"New ticket\",\"txt.chat.notices.chat_ended\":\"Chat ended\",\"txt.organization.ticket.none\":\"No organization\",\"txt.organization.section.tickets\":\"Tickets\",\"txt.organization.section.users\":\"Users\",\"txt.name.label\":\"Name\",\"txt.name_user.label\":\"Name\",\"txt.name_organization.label\":\"Name\",\"txt.email.label\":\"Email\",\"txt.users.edit.email_unverified\":\"(unverified)\",\"help.organization.domains.title\":\"Map email domains to organization\",\"help.organization.domains.content\":\"Users with email addresses containing these domains will be added to the organization.

Separate domains with a space (e.g. \\\"acme.com ajax.com\\\").\",\"help.organization.group.title\":\"Map organization to group\",\"help.organization.group.content\":\"Assign incoming tickets from users in this organization to a specific agent group.\",\"help.organization.shared.title\":\"Shared organization\",\"help.organization.shared.content\":\"You can also enable organization sharing in an end-user's profile.\",\"help.organization.tags.title\":\"Organization tags\",\"help.organization.tags.content\":\"These tags will be added to tickets requested by users in the organization. You can also restrict forum access based on tags.\",\"help.people.details.title\":\"Details\",\"help.people.details.content2\":\"Optional information, such as an address. Details are visible to agents only, not to end-users.\",\"help.people.notes.title\":\"Notes\",\"help.people.notes.content2\":\"Optional notes. 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this.bind((e.support.selectstart?\"selectstart\":\"mousedown\")+\".ui-disableSelection\",function(e){e.preventDefault()})},enableSelection:function(){return this.unbind(\".ui-disableSelection\")}}),e.each([\"Width\",\"Height\"],function(n,r){function u(t,n,r,s){return e.each(i,function(){n-=parseFloat(e.curCSS(t,\"padding\"+this,!0))||0,r&&(n-=parseFloat(e.curCSS(t,\"border\"+this+\"Width\",!0))||0),s&&(n-=parseFloat(e.curCSS(t,\"margin\"+this,!0))||0)}),n}var i=r===\"Width\"?[\"Left\",\"Right\"]:[\"Top\",\"Bottom\"],s=r.toLowerCase(),o={innerWidth:e.fn.innerWidth,innerHeight:e.fn.innerHeight,outerWidth:e.fn.outerWidth,outerHeight:e.fn.outerHeight};e.fn[\"inner\"+r]=function(n){return n===t?o[\"inner\"+r].call(this):this.each(function(){e(this).css(s,u(this,n)+\"px\")})},e.fn[\"outer\"+r]=function(t,n){return typeof t!=\"number\"?o[\"outer\"+r].call(this,t):this.each(function(){e(this).css(s,u(this,t,!0,n)+\"px\")})}}),e.extend(e.expr[\":\"],{data:function(t,n,r){return!!e.data(t,r[3])},focusable:function(t){return n(t,!isNaN(e.attr(t,\"tabindex\")))},tabbable:function(t){var r=e.attr(t,\"tabindex\"),i=isNaN(r);return(i||r>=0)&&n(t,!i)}}),e(function(){var t=document.body,n=t.appendChild(n=document.createElement(\"div\"));e.extend(n.style,{minHeight:\"100px\",height:\"auto\",padding:0,borderWidth:0}),e.support.minHeight=n.offsetHeight===100,e.support.selectstart=\"onselectstart\"in n,t.removeChild(n).style.display=\"none\"}),e.extend(e.ui,{plugin:{add:function(t,n,r){var i=e.ui[t].prototype;for(var s in r)i.plugins[s]=i.plugins[s]||[],i.plugins[s].push([n,r[s]])},call:function(e,t,n){var r=e.plugins[t];if(!r||!e.element[0].parentNode)return;for(var i=0;i0?!0:(t[r]=1,i=t[r]>0,t[r]=0,i)},isOverAxis:function(e,t,n){return e>t&&e\",options:{disabled:!1,create:null},_createWidget:function(t,n){n=e(n||this.defaultElement||this)[0],this.element=e(n),this.options=e.widget.extend({},this.options,this._getCreateOptions(),t),this.bindings=e(),this.hoverable=e(),this.focusable=e(),n!==this&&(e.data(n,this.widgetName,this),this._bind({remove:\"destroy\"})),this._create(),this._trigger(\"create\"),this._init()},_getCreateOptions:e.noop,_create:e.noop,_init:e.noop,destroy:function(){this._destroy(),this.element.unbind(\".\"+this.widgetName).removeData(this.widgetName),this.widget().unbind(\".\"+this.widgetName).removeAttr(\"aria-disabled\").removeClass(this.widgetBaseClass+\"-disabled \"+\"ui-state-disabled\"),this.bindings.unbind(\".\"+this.widgetName),this.hoverable.removeClass(\"ui-state-hover\"),this.focusable.removeClass(\"ui-state-focus\")},_destroy:e.noop,widget:function(){return this.element},option:function(n,r){var i=n,s,o,u;if(arguments.length===0)return e.widget.extend({},this.options);if(typeof n==\"string\"){i={},s=n.split(\".\"),n=s.shift();if(s.length){o=i[n]=e.widget.extend({},this.options[n]);for(u=0;u=9||!!t.button?this._mouseStarted?(this._mouseDrag(t),t.preventDefault()):(this._mouseDistanceMet(t)&&this._mouseDelayMet(t)&&(this._mouseStarted=this._mouseStart(this._mouseDownEvent,t)!==!1,this._mouseStarted?this._mouseDrag(t):this._mouseUp(t)),!this._mouseStarted):this._mouseUp(t)},_mouseUp:function(t){return e(document).unbind(\"mousemove.\"+this.widgetName,this._mouseMoveDelegate).unbind(\"mouseup.\"+this.widgetName,this._mouseUpDelegate),this._mouseStarted&&(this._mouseStarted=!1,t.target==this._mouseDownEvent.target&&e.data(t.target,this.widgetName+\".preventClickEvent\",!0),this._mouseStop(t)),!1},_mouseDistanceMet:function(e){return Math.max(Math.abs(this._mouseDownEvent.pageX-e.pageX),Math.abs(this._mouseDownEvent.pageY-e.pageY))>=this.options.distance},_mouseDelayMet:function(e){return this.mouseDelayMet},_mouseStart:function(e){},_mouseDrag:function(e){},_mouseStop:function(e){},_mouseCapture:function(e){return!0}})}(jQuery),function(e,t){e.widget(\"ui.draggable\",e.ui.mouse,{version:\"1.9pre\",widgetEventPrefix:\"drag\",options:{addClasses:!0,appendTo:\"parent\",axis:!1,connectToSortable:!1,containment:!1,cursor:\"auto\",cursorAt:!1,grid:!1,handle:!1,helper:\"original\",iframeFix:!1,opacity:!1,refreshPositions:!1,revert:!1,revertDuration:500,scope:\"default\",scroll:!0,scrollSensitivity:20,scrollSpeed:20,snap:!1,snapMode:\"both\",snapTolerance:20,stack:!1,zIndex:!1},_create:function(){this.options.helper==\"original\"&&!/^(?:r|a|f)/.test(this.element.css(\"position\"))&&(this.element[0].style.position=\"relative\"),this.options.addClasses&&this.element.addClass(\"ui-draggable\"),this.options.disabled&&this.element.addClass(\"ui-draggable-disabled\"),this._mouseInit()},destroy:function(){if(!this.element.data(\"draggable\"))return;return this.element.removeData(\"draggable\").unbind(\".draggable\").removeClass(\"ui-draggable ui-draggable-dragging ui-draggable-disabled\"),this._mouseDestroy(),this},_mouseCapture:function(t){var n=this.options;return this.helper||n.disabled||e(t.target).is(\".ui-resizable-handle\")?!1:(this.handle=this._getHandle(t),this.handle?(e(n.iframeFix===!0?\"iframe\":n.iframeFix).each(function(){e('
').css({width:this.offsetWidth+\"px\",height:this.offsetHeight+\"px\",position:\"absolute\",opacity:\"0.001\",zIndex:1e3}).css(e(this).offset()).appendTo(\"body\")}),!0):!1)},_mouseStart:function(t){var n=this.options;return this.helper=this._createHelper(t),this._cacheHelperProportions(),e.ui.ddmanager&&(e.ui.ddmanager.current=this),this._cacheMargins(),this.cssPosition=this.helper.css(\"position\"),this.scrollParent=this.helper.scrollParent(),this.offset=this.positionAbs=this.element.offset(),this.offset={top:this.offset.top-this.margins.top,left:this.offset.left-this.margins.left},e.extend(this.offset,{click:{left:t.pageX-this.offset.left,top:t.pageY-this.offset.top},parent:this._getParentOffset(),relative:this._getRelativeOffset()}),this.originalPosition=this.position=this._generatePosition(t),this.originalPageX=t.pageX,this.originalPageY=t.pageY,n.cursorAt&&this._adjustOffsetFromHelper(n.cursorAt),n.containment&&this._setContainment(),this._trigger(\"start\",t)===!1?(this._clear(),!1):(this._cacheHelperProportions(),e.ui.ddmanager&&!n.dropBehaviour&&e.ui.ddmanager.prepareOffsets(this,t),this.helper.addClass(\"ui-draggable-dragging\"),this._mouseDrag(t,!0),e.ui.ddmanager&&e.ui.ddmanager.dragStart(this,t),!0)},_mouseDrag:function(t,n){this.position=this._generatePosition(t),this.positionAbs=this._convertPositionTo(\"absolute\");if(!n){var r=this._uiHash();if(this._trigger(\"drag\",t,r)===!1)return this._mouseUp({}),!1;this.position=r.position}if(!this.options.axis||this.options.axis!=\"y\")this.helper[0].style.left=this.position.left+\"px\";if(!this.options.axis||this.options.axis!=\"x\")this.helper[0].style.top=this.position.top+\"px\";return e.ui.ddmanager&&e.ui.ddmanager.drag(this,t),!1},_mouseStop:function(t){var n=!1;e.ui.ddmanager&&!this.options.dropBehaviour&&(n=e.ui.ddmanager.drop(this,t)),this.dropped&&(n=this.dropped,this.dropped=!1);if(!this.element[0]||!this.element[0].parentNode)return!1;if(this.options.revert==\"invalid\"&&!n||this.options.revert==\"valid\"&&n||this.options.revert===!0||e.isFunction(this.options.revert)&&this.options.revert.call(this.element,n)){var r=this;e(this.helper).animate(this.originalPosition,parseInt(this.options.revertDuration,10),function(){r._trigger(\"stop\",t)!==!1&&r._clear()})}else this._trigger(\"stop\",t)!==!1&&this._clear();return!1},_mouseUp:function(t){return this.options.iframeFix===!0&&e(\"div.ui-draggable-iframeFix\").each(function(){this.parentNode.removeChild(this)}),e.ui.ddmanager&&e.ui.ddmanager.dragStop(this,t),e.ui.mouse.prototype._mouseUp.call(this,t)},cancel:function(){return this.helper.is(\".ui-draggable-dragging\")?this._mouseUp({}):this._clear(),this},_getHandle:function(t){var n=!this.options.handle||!e(this.options.handle,this.element).length?!0:!1;return e(this.options.handle,this.element).find(\"*\").andSelf().each(function(){this==t.target&&(n=!0)}),n},_createHelper:function(t){var n=this.options,r=e.isFunction(n.helper)?e(n.helper.apply(this.element[0],[t])):n.helper==\"clone\"?this.element.clone().removeAttr(\"id\"):this.element;return r.parents(\"body\").length||r.appendTo(n.appendTo==\"parent\"?this.element[0].parentNode:n.appendTo),r[0]!=this.element[0]&&!/(fixed|absolute)/.test(r.css(\"position\"))&&r.css(\"position\",\"absolute\"),r},_adjustOffsetFromHelper:function(t){typeof t==\"string\"&&(t=t.split(\" \")),e.isArray(t)&&(t={left:+t[0],top:+t[1]||0}),\"left\"in t&&(this.offset.click.left=t.left+this.margins.left),\"right\"in t&&(this.offset.click.left=this.helperProportions.width-t.right+this.margins.left),\"top\"in t&&(this.offset.click.top=t.top+this.margins.top),\"bottom\"in t&&(this.offset.click.top=this.helperProportions.height-t.bottom+this.margins.top)},_getParentOffset:function(){this.offsetParent=this.helper.offsetParent();var t=this.offsetParent.offset();this.cssPosition==\"absolute\"&&this.scrollParent[0]!=document&&e.contains(this.scrollParent[0],this.offsetParent[0])&&(t.left+=this.scrollParent.scrollLeft(),t.top+=this.scrollParent.scrollTop());if(this.offsetParent[0]==document.body||this.offsetParent[0].tagName&&this.offsetParent[0].tagName.toLowerCase()==\"html\"&&e.browser.msie)t={top:0,left:0};return{top:t.top+(parseInt(this.offsetParent.css(\"borderTopWidth\"),10)||0),left:t.left+(parseInt(this.offsetParent.css(\"borderLeftWidth\"),10)||0)}},_getRelativeOffset:function(){if(this.cssPosition==\"relative\"){var e=this.element.position();return{top:e.top-(parseInt(this.helper.css(\"top\"),10)||0)+this.scrollParent.scrollTop(),left:e.left-(parseInt(this.helper.css(\"left\"),10)||0)+this.scrollParent.scrollLeft()}}return{top:0,left:0}},_cacheMargins:function(){this.margins={left:parseInt(this.element.css(\"marginLeft\"),10)||0,top:parseInt(this.element.css(\"marginTop\"),10)||0,right:parseInt(this.element.css(\"marginRight\"),10)||0,bottom:parseInt(this.element.css(\"marginBottom\"),10)||0}},_cacheHelperProportions:function(){this.helperProportions={width:this.helper.outerWidth(),height:this.helper.outerHeight()}},_setContainment:function(){var t=this.options;t.containment==\"parent\"&&(t.containment=this.helper[0].parentNode);if(t.containment==\"document\"||t.containment==\"window\")this.containment=[t.containment==\"document\"?0:e(window).scrollLeft()-this.offset.relative.left-this.offset.parent.left,t.containment==\"document\"?0:e(window).scrollTop()-this.offset.relative.top-this.offset.parent.top,(t.containment==\"document\"?0:e(window).scrollLeft())+e(t.containment==\"document\"?document:window).width()-this.helperProportions.width-this.margins.left,(t.containment==\"document\"?0:e(window).scrollTop())+(e(t.containment==\"document\"?document:window).height()||document.body.parentNode.scrollHeight)-this.helperProportions.height-this.margins.top];if(!/^(document|window|parent)$/.test(t.containment)&&t.containment.constructor!=Array){var n=e(t.containment),r=n[0];if(!r)return;var i=n.offset(),s=e(r).css(\"overflow\")!=\"hidden\";this.containment=[(parseInt(e(r).css(\"borderLeftWidth\"),10)||0)+(parseInt(e(r).css(\"paddingLeft\"),10)||0),(parseInt(e(r).css(\"borderTopWidth\"),10)||0)+(parseInt(e(r).css(\"paddingTop\"),10)||0),(s?Math.max(r.scrollWidth,r.offsetWidth):r.offsetWidth)-(parseInt(e(r).css(\"borderLeftWidth\"),10)||0)-(parseInt(e(r).css(\"paddingRight\"),10)||0)-this.helperProportions.width-this.margins.left-this.margins.right,(s?Math.max(r.scrollHeight,r.offsetHeight):r.offsetHeight)-(parseInt(e(r).css(\"borderTopWidth\"),10)||0)-(parseInt(e(r).css(\"paddingBottom\"),10)||0)-this.helperProportions.height-this.margins.top-this.margins.bottom],this.relative_container=n}else t.containment.constructor==Array&&(this.containment=t.containment)},_convertPositionTo:function(t,n){n||(n=this.position);var r=t==\"absolute\"?1:-1,i=this.options,s=this.cssPosition!=\"absolute\"||this.scrollParent[0]!=document&&!!e.contains(this.scrollParent[0],this.offsetParent[0])?this.scrollParent:this.offsetParent,o=/(html|body)/i.test(s[0].tagName);return{top:n.top+this.offset.relative.top*r+this.offset.parent.top*r-(e.browser.safari&&e.browser.version<526&&this.cssPosition==\"fixed\"?0:(this.cssPosition==\"fixed\"?-this.scrollParent.scrollTop():o?0:s.scrollTop())*r),left:n.left+this.offset.relative.left*r+this.offset.parent.left*r-(e.browser.safari&&e.browser.version<526&&this.cssPosition==\"fixed\"?0:(this.cssPosition==\"fixed\"?-this.scrollParent.scrollLeft():o?0:s.scrollLeft())*r)}},_generatePosition:function(t){var n=this.options,r=this.cssPosition!=\"absolute\"||this.scrollParent[0]!=document&&!!e.contains(this.scrollParent[0],this.offsetParent[0])?this.scrollParent:this.offsetParent,i=/(html|body)/i.test(r[0].tagName),s=t.pageX,o=t.pageY;if(this.originalPosition){var u;if(this.containment){if(this.relative_container){var a=this.relative_container.offset();u=[this.containment[0]+a.left,this.containment[1]+a.top,this.containment[2]+a.left,this.containment[3]+a.top]}else u=this.containment;t.pageX-this.offset.click.leftu[2]&&(s=u[2]+this.offset.click.left),t.pageY-this.offset.click.top>u[3]&&(o=u[3]+this.offset.click.top)}if(n.grid){var f=n.grid[1]?this.originalPageY+Math.round((o-this.originalPageY)/n.grid[1])*n.grid[1]:this.originalPageY;o=u?f-this.offset.click.topu[3]?f-this.offset.click.topu[2]?l-this.offset.click.left=0;l--){var c=r.snapElements[l].left,h=c+r.snapElements[l].width,p=r.snapElements[l].top,d=p+r.snapElements[l].height;if(!(c-s=l&&o<=c||u>=l&&u<=c||oc)&&(i>=a&&i<=f||s>=a&&s<=f||if);default:return!1}},e.ui.ddmanager={current:null,droppables:{\"default\":[]},prepareOffsets:function(t,n){var r=e.ui.ddmanager.droppables[t.options.scope]||[],i=n?n.type:null,s=(t.currentItem||t.element).find(\":data(droppable)\").andSelf();e:for(var o=0;o
').css({position:this.element.css(\"position\"),width:this.element.outerWidth(),height:this.element.outerHeight(),top:this.element.css(\"top\"),left:this.element.css(\"left\")})),this.element=this.element.parent().data(\"resizable\",this.element.data(\"resizable\")),this.elementIsWrapper=!0,this.element.css({marginLeft:this.originalElement.css(\"marginLeft\"),marginTop:this.originalElement.css(\"marginTop\"),marginRight:this.originalElement.css(\"marginRight\"),marginBottom:this.originalElement.css(\"marginBottom\")}),this.originalElement.css({marginLeft:0,marginTop:0,marginRight:0,marginBottom:0}),this.originalResizeStyle=this.originalElement.css(\"resize\"),this.originalElement.css(\"resize\",\"none\"),this._proportionallyResizeElements.push(this.originalElement.css({position:\"static\",zoom:1,display:\"block\"})),this.originalElement.css({margin:this.originalElement.css(\"margin\")}),this._proportionallyResize()),this.handles=n.handles||(e(\".ui-resizable-handle\",this.element).length?{n:\".ui-resizable-n\",e:\".ui-resizable-e\",s:\".ui-resizable-s\",w:\".ui-resizable-w\",se:\".ui-resizable-se\",sw:\".ui-resizable-sw\",ne:\".ui-resizable-ne\",nw:\".ui-resizable-nw\"}:\"e,s,se\");if(this.handles.constructor==String){this.handles==\"all\"&&(this.handles=\"n,e,s,w,se,sw,ne,nw\");var r=this.handles.split(\",\");this.handles={};for(var i=0;i');/sw|se|ne|nw/.test(s)&&u.css({zIndex:++n.zIndex}),\"se\"==s&&u.addClass(\"ui-icon ui-icon-gripsmall-diagonal-se\"),this.handles[s]=\".ui-resizable-\"+s,this.element.append(u)}}this._renderAxis=function(t){t=t||this.element;for(var n in this.handles){this.handles[n].constructor==String&&(this.handles[n]=e(this.handles[n],this.element).show());if(this.elementIsWrapper&&this.originalElement[0].nodeName.match(/textarea|input|select|button/i)){var r=e(this.handles[n],this.element),i=0;i=/sw|ne|nw|se|n|s/.test(n)?r.outerHeight():r.outerWidth();var s=[\"padding\",/ne|nw|n/.test(n)?\"Top\":/se|sw|s/.test(n)?\"Bottom\":/^e$/.test(n)?\"Right\":\"Left\"].join(\"\");t.css(s,i),this._proportionallyResize()}if(!e(this.handles[n]).length)continue}},this._renderAxis(this.element),this._handles=e(\".ui-resizable-handle\",this.element).disableSelection(),this._handles.mouseover(function(){if(!t.resizing){if(this.className)var e=this.className.match(/ui-resizable-(se|sw|ne|nw|n|e|s|w)/i);t.axis=e&&e[1]?e[1]:\"se\"}}),n.autoHide&&(this._handles.hide(),e(this.element).addClass(\"ui-resizable-autohide\").hover(function(){if(n.disabled)return;e(this).removeClass(\"ui-resizable-autohide\"),t._handles.show()},function(){if(n.disabled)return;t.resizing||(e(this).addClass(\"ui-resizable-autohide\"),t._handles.hide())})),this._mouseInit()},destroy:function(){this._mouseDestroy();var t=function(t){e(t).removeClass(\"ui-resizable ui-resizable-disabled ui-resizable-resizing\").removeData(\"resizable\").unbind(\".resizable\").find(\".ui-resizable-handle\").remove()};if(this.elementIsWrapper){t(this.element);var n=this.element;n.after(this.originalElement.css({position:n.css(\"position\"),width:n.outerWidth(),height:n.outerHeight(),top:n.css(\"top\"),left:n.css(\"left\")})).remove()}return this.originalElement.css(\"resize\",this.originalResizeStyle),t(this.originalElement),this},_mouseCapture:function(t){var n=!1;for(var r in this.handles)e(this.handles[r])[0]==t.target&&(n=!0);return!this.options.disabled&&n},_mouseStart:function(t){var r=this.options,i=this.element.position(),s=this.element;this.resizing=!0,this.documentScroll={top:e(document).scrollTop(),left:e(document).scrollLeft()},(s.is(\".ui-draggable\")||/absolute/.test(s.css(\"position\")))&&s.css({position:\"absolute\",top:i.top,left:i.left}),e.browser.opera&&/relative/.test(s.css(\"position\"))&&s.css({position:\"relative\",top:\"auto\",left:\"auto\"}),this._renderProxy();var o=n(this.helper.css(\"left\")),u=n(this.helper.css(\"top\"));r.containment&&(o+=e(r.containment).scrollLeft()||0,u+=e(r.containment).scrollTop()||0),this.offset=this.helper.offset(),this.position={left:o,top:u},this.size=this._helper?{width:s.outerWidth(),height:s.outerHeight()}:{width:s.width(),height:s.height()},this.originalSize=this._helper?{width:s.outerWidth(),height:s.outerHeight()}:{width:s.width(),height:s.height()},this.originalPosition={left:o,top:u},this.sizeDiff={width:s.outerWidth()-s.width(),height:s.outerHeight()-s.height()},this.originalMousePosition={left:t.pageX,top:t.pageY},this.aspectRatio=typeof r.aspectRatio==\"number\"?r.aspectRatio:this.originalSize.width/this.originalSize.height||1;var a=e(\".ui-resizable-\"+this.axis).css(\"cursor\");return e(\"body\").css(\"cursor\",a==\"auto\"?this.axis+\"-resize\":a),s.addClass(\"ui-resizable-resizing\"),this._propagate(\"start\",t),!0},_mouseDrag:function(t){var n=this.helper,r=this.options,i={},s=this,o=this.originalMousePosition,u=this.axis,a=t.pageX-o.left||0,f=t.pageY-o.top||0,l=this._change[u];if(!l)return!1;var c=l.apply(this,[t,a,f]),h=e.browser.msie&&e.browser.version<7,p=this.sizeDiff;this._updateVirtualBoundaries(t.shiftKey);if(this._aspectRatio||t.shiftKey)c=this._updateRatio(c,t);return c=this._respectSize(c,t),this._propagate(\"resize\",t),n.css({top:this.position.top+\"px\",left:this.position.left+\"px\",width:this.size.width+\"px\",height:this.size.height+\"px\"}),!this._helper&&this._proportionallyResizeElements.length&&this._proportionallyResize(),this._updateCache(c),this._trigger(\"resize\",t,this.ui()),!1},_mouseStop:function(t){this.resizing=!1;var n=this.options,r=this;if(this._helper){var i=this._proportionallyResizeElements,s=i.length&&/textarea/i.test(i[0].nodeName),o=s&&e.ui.hasScroll(i[0],\"left\")?0:r.sizeDiff.height,u=s?0:r.sizeDiff.width,a={width:r.helper.width()-u,height:r.helper.height()-o},f=parseInt(r.element.css(\"left\"),10)+(r.position.left-r.originalPosition.left)||null,l=parseInt(r.element.css(\"top\"),10)+(r.position.top-r.originalPosition.top)||null;n.animate||this.element.css(e.extend(a,{top:l,left:f})),r.helper.height(r.size.height),r.helper.width(r.size.width),this._helper&&!n.animate&&this._proportionallyResize()}return e(\"body\").css(\"cursor\",\"auto\"),this.element.removeClass(\"ui-resizable-resizing\"),this._propagate(\"stop\",t),this._helper&&this.helper.remove(),!1},_updateVirtualBoundaries:function(e){var t=this.options,n,i,s,o,u;u={minWidth:r(t.minWidth)?t.minWidth:0,maxWidth:r(t.maxWidth)?t.maxWidth:Infinity,minHeight:r(t.minHeight)?t.minHeight:0,maxHeight:r(t.maxHeight)?t.maxHeight:Infinity};if(this._aspectRatio||e)n=u.minHeight*this.aspectRatio,s=u.minWidth/this.aspectRatio,i=u.maxHeight*this.aspectRatio,o=u.maxWidth/this.aspectRatio,n>u.minWidth&&(u.minWidth=n),s>u.minHeight&&(u.minHeight=s),ie.width,l=r(e.height)&&i.minHeight&&i.minHeight>e.height;f&&(e.width=i.minWidth),l&&(e.height=i.minHeight),u&&(e.width=i.maxWidth),a&&(e.height=i.maxHeight);var c=this.originalPosition.left+this.originalSize.width,h=this.position.top+this.size.height,p=/sw|nw|w/.test(o),d=/nw|ne|n/.test(o);f&&p&&(e.left=c-i.minWidth),u&&p&&(e.left=c-i.maxWidth),l&&d&&(e.top=h-i.minHeight),a&&d&&(e.top=h-i.maxHeight);var v=!e.width&&!e.height;return v&&!e.left&&e.top?e.top=null:v&&!e.top&&e.left&&(e.left=null),e},_proportionallyResize:function(){var t=this.options;if(!this._proportionallyResizeElements.length)return;var n=this.helper||this.element;for(var r=0;r');var r=e.browser.msie&&e.browser.version<7,i=r?1:0,s=r?2:-1;this.helper.addClass(this._helper).css({width:this.element.outerWidth()+s,height:this.element.outerHeight()+s,position:\"absolute\",left:this.elementOffset.left-i+\"px\",top:this.elementOffset.top-i+\"px\",zIndex:++n.zIndex}),this.helper.appendTo(\"body\").disableSelection()}else this.helper=this.element},_change:{e:function(e,t,n){return{width:this.originalSize.width+t}},w:function(e,t,n){var r=this.options,i=this.originalSize,s=this.originalPosition;return{left:s.left+t,width:i.width-t}},n:function(e,t,n){var r=this.options,i=this.originalSize,s=this.originalPosition;return{top:s.top+n,height:i.height-n}},s:function(e,t,n){return{height:this.originalSize.height+n}},se:function(t,n,r){return e.extend(this._change.s.apply(this,arguments),this._change.e.apply(this,[t,n,r]))},sw:function(t,n,r){return e.extend(this._change.s.apply(this,arguments),this._change.w.apply(this,[t,n,r]))},ne:function(t,n,r){return e.extend(this._change.n.apply(this,arguments),this._change.e.apply(this,[t,n,r]))},nw:function(t,n,r){return e.extend(this._change.n.apply(this,arguments),this._change.w.apply(this,[t,n,r]))}},_propagate:function(t,n){e.ui.plugin.call(this,t,[n,this.ui()]),t!=\"resize\"&&this._trigger(t,n,this.ui())},plugins:{},ui:function(){return{originalElement:this.originalElement,element:this.element,helper:this.helper,position:this.position,size:this.size,originalSize:this.originalSize,originalPosition:this.originalPosition}}}),e.ui.plugin.add(\"resizable\",\"alsoResize\",{start:function(t,n){var r=e(this).data(\"resizable\"),i=r.options,s=function(t){e(t).each(function(){var t=e(this);t.data(\"resizable-alsoresize\",{width:parseInt(t.width(),10),height:parseInt(t.height(),10),left:parseInt(t.css(\"left\"),10),top:parseInt(t.css(\"top\"),10),position:t.css(\"position\")})})};typeof i.alsoResize==\"object\"&&!i.alsoResize.parentNode?i.alsoResize.length?(i.alsoResize=i.alsoResize[0],s(i.alsoResize)):e.each(i.alsoResize,function(e){s(e)}):s(i.alsoResize)},resize:function(t,n){var r=e(this).data(\"resizable\"),i=r.options,s=r.originalSize,o=r.originalPosition,u={height:r.size.height-s.height||0,width:r.size.width-s.width||0,top:r.position.top-o.top||0,left:r.position.left-o.left||0},a=function(t,i){e(t).each(function(){var t=e(this),s=e(this).data(\"resizable-alsoresize\"),o={},a=i&&i.length?i:t.parents(n.originalElement[0]).length?[\"width\",\"height\"]:[\"width\",\"height\",\"top\",\"left\"];e.each(a,function(e,t){var n=(s[t]||0)+(u[t]||0);n&&n>=0&&(o[t]=n||null)}),e.browser.opera&&/relative/.test(t.css(\"position\"))&&(r._revertToRelativePosition=!0,t.css({position:\"absolute\",top:\"auto\",left:\"auto\"})),t.css(o)})};typeof i.alsoResize==\"object\"&&!i.alsoResize.nodeType?e.each(i.alsoResize,function(e,t){a(e,t)}):a(i.alsoResize)},stop:function(t,n){var r=e(this).data(\"resizable\"),i=r.options,s=function(t){e(t).each(function(){var t=e(this);t.css({position:t.data(\"resizable-alsoresize\").position})})};r._revertToRelativePosition&&(r._revertToRelativePosition=!1,typeof i.alsoResize==\"object\"&&!i.alsoResize.nodeType?e.each(i.alsoResize,function(e){s(e)}):s(i.alsoResize)),e(this).removeData(\"resizable-alsoresize\")}}),e.ui.plugin.add(\"resizable\",\"animate\",{stop:function(t,n){var r=e(this).data(\"resizable\"),i=r.options,s=r._proportionallyResizeElements,o=s.length&&/textarea/i.test(s[0].nodeName),u=o&&e.ui.hasScroll(s[0],\"left\")?0:r.sizeDiff.height,a=o?0:r.sizeDiff.width,f={width:r.size.width-a,height:r.size.height-u},l=parseInt(r.element.css(\"left\"),10)+(r.position.left-r.originalPosition.left)||null,c=parseInt(r.element.css(\"top\"),10)+(r.position.top-r.originalPosition.top)||null;r.element.animate(e.extend(f,c&&l?{top:c,left:l}:{}),{duration:i.animateDuration,easing:i.animateEasing,step:function(){var n={width:parseInt(r.element.css(\"width\"),10),height:parseInt(r.element.css(\"height\"),10),top:parseInt(r.element.css(\"top\"),10),left:parseInt(r.element.css(\"left\"),10)};s&&s.length&&e(s[0]).css({width:n.width,height:n.height}),r._updateCache(n),r._propagate(\"resize\",t)}})}}),e.ui.plugin.add(\"resizable\",\"containment\",{start:function(t,r){var i=e(this).data(\"resizable\"),s=i.options,o=i.element,u=s.containment,a=u instanceof e?u.get(0):/parent/.test(u)?o.parent().get(0):u;if(!a)return;i.containerElement=e(a);if(/document/.test(u)||u==document)i.containerOffset={left:0,top:0},i.containerPosition={left:0,top:0},i.parentData={element:e(document),left:0,top:0,width:e(document).width(),height:e(document).height()||document.body.parentNode.scrollHeight};else{var f=e(a),l=[];e([\"Top\",\"Right\",\"Left\",\"Bottom\"]).each(function(e,t){l[e]=n(f.css(\"padding\"+t))}),i.containerOffset=f.offset(),i.containerPosition=f.position(),i.containerSize={height:f.innerHeight()-l[3],width:f.innerWidth()-l[1]};var c=i.containerOffset,h=i.containerSize.height,p=i.containerSize.width,d=e.ui.hasScroll(a,\"left\")?a.scrollWidth:p,v=e.ui.hasScroll(a)?a.scrollHeight:h;i.parentData={element:a,left:c.left,top:c.top,width:d,height:v}}},resize:function(t,n){var r=e(this).data(\"resizable\"),i=r.options,s=r.containerSize,o=r.containerOffset,u=r.size,a=r.position,f=r._aspectRatio||t.shiftKey,l={top:0,left:0},c=r.containerElement;c[0]!=document&&/static/.test(c.css(\"position\"))&&(l=o),a.left<(r._helper?o.left:0)&&(r.size.width=r.size.width+(r._helper?r.position.left-o.left:r.position.left-l.left),f&&(r.size.height=r.size.width/i.aspectRatio),r.position.left=i.helper?o.left:0),a.top<(r._helper?o.top:0)&&(r.size.height=r.size.height+(r._helper?r.position.top-o.top:r.position.top),f&&(r.size.width=r.size.height*i.aspectRatio),r.position.top=r._helper?o.top:0),r.offset.left=r.parentData.left+r.position.left,r.offset.top=r.parentData.top+r.position.top;var h=Math.abs((r._helper?r.offset.left-l.left:r.offset.left-l.left)+r.sizeDiff.width),p=Math.abs((r._helper?r.offset.top-l.top:r.offset.top-o.top)+r.sizeDiff.height),d=r.containerElement.get(0)==r.element.parent().get(0),v=/relative|absolute/.test(r.containerElement.css(\"position\"));d&&v&&(h-=r.parentData.left),h+r.size.width>=r.parentData.width&&(r.size.width=r.parentData.width-h,f&&(r.size.height=r.size.width/r.aspectRatio)),p+r.size.height>=r.parentData.height&&(r.size.height=r.parentData.height-p,f&&(r.size.width=r.size.height*r.aspectRatio))},stop:function(t,n){var r=e(this).data(\"resizable\"),i=r.options,s=r.position,o=r.containerOffset,u=r.containerPosition,a=r.containerElement,f=e(r.helper),l=f.offset(),c=f.outerWidth()-r.sizeDiff.width,h=f.outerHeight()-r.sizeDiff.height;r._helper&&!i.animate&&/relative/.test(a.css(\"position\"))&&e(this).css({left:l.left-u.left-o.left,width:c,height:h}),r._helper&&!i.animate&&/static/.test(a.css(\"position\"))&&e(this).css({left:l.left-u.left-o.left,width:c,height:h})}}),e.ui.plugin.add(\"resizable\",\"ghost\",{start:function(t,n){var r=e(this).data(\"resizable\"),i=r.options,s=r.size;r.ghost=r.originalElement.clone(),r.ghost.css({opacity:.25,display:\"block\",position:\"relative\",height:s.height,width:s.width,margin:0,left:0,top:0}).addClass(\"ui-resizable-ghost\").addClass(typeof i.ghost==\"string\"?i.ghost:\"\"),r.ghost.appendTo(r.helper)},resize:function(t,n){var r=e(this).data(\"resizable\"),i=r.options;r.ghost&&r.ghost.css({position:\"relative\",height:r.size.height,width:r.size.width})},stop:function(t,n){var r=e(this).data(\"resizable\"),i=r.options;r.ghost&&r.helper&&r.helper.get(0).removeChild(r.ghost.get(0))}}),e.ui.plugin.add(\"resizable\",\"grid\",{resize:function(t,n){var r=e(this).data(\"resizable\"),i=r.options,s=r.size,o=r.originalSize,u=r.originalPosition,a=r.axis,f=i._aspectRatio||t.shiftKey;i.grid=typeof i.grid==\"number\"?[i.grid,i.grid]:i.grid;var l=Math.round((s.width-o.width)/(i.grid[0]||1))*(i.grid[0]||1),c=Math.round((s.height-o.height)/(i.grid[1]||1))*(i.grid[1]||1);/^(se|s|e)$/.test(a)?(r.size.width=o.width+l,r.size.height=o.height+c):/^(ne)$/.test(a)?(r.size.width=o.width+l,r.size.height=o.height+c,r.position.top=u.top-c):/^(sw)$/.test(a)?(r.size.width=o.width+l,r.size.height=o.height+c,r.position.left=u.left-l):(r.size.width=o.width+l,r.size.height=o.height+c,r.position.top=u.top-c,r.position.left=u.left-l)}});var n=function(e){return parseInt(e,10)||0},r=function(e){return!isNaN(parseInt(e,10))}}(jQuery),function(e,t){e.widget(\"ui.selectable\",e.ui.mouse,{version:\"1.9pre\",options:{appendTo:\"body\",autoRefresh:!0,distance:0,filter:\"*\",tolerance:\"touch\"},_create:function(){var t=this;this.element.addClass(\"ui-selectable\"),this.dragged=!1;var n;this.refresh=function(){n=e(t.options.filter,t.element[0]),n.each(function(){var t=e(this),n=t.offset();e.data(this,\"selectable-item\",{element:this,$element:t,left:n.left,top:n.top,right:n.left+t.outerWidth(),bottom:n.top+t.outerHeight(),startselected:!1,selected:t.hasClass(\"ui-selected\"),selecting:t.hasClass(\"ui-selecting\"),unselecting:t.hasClass(\"ui-unselecting\")})})},this.refresh(),this.selectees=n.addClass(\"ui-selectee\"),this._mouseInit(),this.helper=e(\"
\")},destroy:function(){return this.selectees.removeClass(\"ui-selectee\").removeData(\"selectable-item\"),this.element.removeClass(\"ui-selectable ui-selectable-disabled\").removeData(\"selectable\").unbind(\".selectable\"),this._mouseDestroy(),this},_mouseStart:function(t){var n=this;this.opos=[t.pageX,t.pageY];if(this.options.disabled)return;var r=this.options;this.selectees=e(r.filter,this.element[0]),this._trigger(\"start\",t),e(r.appendTo).append(this.helper),this.helper.css({left:t.clientX,top:t.clientY,width:0,height:0}),r.autoRefresh&&this.refresh(),this.selectees.filter(\".ui-selected\").each(function(){var r=e.data(this,\"selectable-item\");r.startselected=!0,t.metaKey||(r.$element.removeClass(\"ui-selected\"),r.selected=!1,r.$element.addClass(\"ui-unselecting\"),r.unselecting=!0,n._trigger(\"unselecting\",t,{unselecting:r.element}))}),e(t.target).parents().andSelf().each(function(){var r=e.data(this,\"selectable-item\");if(r){var i=!t.metaKey||!r.$element.hasClass(\"ui-selected\");return r.$element.removeClass(i?\"ui-unselecting\":\"ui-selected\").addClass(i?\"ui-selecting\":\"ui-unselecting\"),r.unselecting=!i,r.selecting=i,r.selected=i,i?n._trigger(\"selecting\",t,{selecting:r.element}):n._trigger(\"unselecting\",t,{unselecting:r.element}),!1}})},_mouseDrag:function(t){var n=this;this.dragged=!0;if(this.options.disabled)return;var r=this.options,i=this.opos[0],s=this.opos[1],o=t.pageX,u=t.pageY;if(i>o){var a=o;o=i,i=a}if(s>u){var a=u;u=s,s=a}return this.helper.css({left:i,top:s,width:o-i,height:u-s}),this.selectees.each(function(){var a=e.data(this,\"selectable-item\");if(!a||a.element==n.element[0])return;var f=!1;r.tolerance==\"touch\"?f=!(a.left>o||a.rightu||a.bottomi&&a.rights&&a.bottom *\",opacity:!1,placeholder:!1,revert:!1,scroll:!0,scrollSensitivity:20,scrollSpeed:20,scope:\"default\",tolerance:\"intersect\",zIndex:1e3},_create:function(){var e=this.options;this.containerCache={},this.element.addClass(\"ui-sortable\"),this.refresh(),this.floating=this.items.length?e.axis===\"x\"||/left|right/.test(this.items[0].item.css(\"float\"))||/inline|table-cell/.test(this.items[0].item.css(\"display\")):!1,this.offset=this.element.offset(),this._mouseInit()},destroy:function(){this.element.removeClass(\"ui-sortable ui-sortable-disabled\").removeData(\"sortable\").unbind(\".sortable\"),this._mouseDestroy();for(var e=this.items.length-1;e>=0;e--)this.items[e].item.removeData(\"sortable-item\");return this},_setOption:function(t,n){t===\"disabled\"?(this.options[t]=n,this.widget().toggleClass(\"ui-sortable-disabled\",!!n)):e.Widget.prototype._setOption.apply(this,arguments)},_mouseCapture:function(t,n){if(this.reverting)return!1;if(this.options.disabled||this.options.type==\"static\")return!1;this._refreshItems(t);var r=null,i=this,s=e(t.target).parents().each(function(){if(e.data(this,\"sortable-item\")==i)return 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i=this.options,s=this;this.currentContainer=this,this.refreshPositions(),this.helper=this._createHelper(t),this._cacheHelperProportions(),this._cacheMargins(),this.scrollParent=this.helper.scrollParent(),this.offset=this.currentItem.offset(),this.offset={top:this.offset.top-this.margins.top,left:this.offset.left-this.margins.left},this.helper.css(\"position\",\"absolute\"),this.cssPosition=this.helper.css(\"position\"),e.extend(this.offset,{click:{left:t.pageX-this.offset.left,top:t.pageY-this.offset.top},parent:this._getParentOffset(),relative:this._getRelativeOffset()}),this.originalPosition=this._generatePosition(t),this.originalPageX=t.pageX,this.originalPageY=t.pageY,i.cursorAt&&this._adjustOffsetFromHelper(i.cursorAt),this.domPosition={prev:this.currentItem.prev()[0],parent:this.currentItem.parent()[0]},this.helper[0]!=this.currentItem[0]&&this.currentItem.hide(),this._createPlaceholder(),i.containment&&this._setContainment(),i.cursor&&(e(\"body\").css(\"cursor\")&&(this._storedCursor=e(\"body\").css(\"cursor\")),e(\"body\").css(\"cursor\",i.cursor)),i.opacity&&(this.helper.css(\"opacity\")&&(this._storedOpacity=this.helper.css(\"opacity\")),this.helper.css(\"opacity\",i.opacity)),i.zIndex&&(this.helper.css(\"zIndex\")&&(this._storedZIndex=this.helper.css(\"zIndex\")),this.helper.css(\"zIndex\",i.zIndex)),this.scrollParent[0]!=document&&this.scrollParent[0].tagName!=\"HTML\"&&(this.overflowOffset=this.scrollParent.offset()),this._trigger(\"start\",t,this._uiHash()),this._preserveHelperProportions||this._cacheHelperProportions();if(!r)for(var o=this.containers.length-1;o>=0;o--)this.containers[o]._trigger(\"activate\",t,s._uiHash(this));return e.ui.ddmanager&&(e.ui.ddmanager.current=this),e.ui.ddmanager&&!i.dropBehaviour&&e.ui.ddmanager.prepareOffsets(this,t),this.dragging=!0,this.helper.addClass(\"ui-sortable-helper\"),this._mouseDrag(t),!0},_mouseDrag:function(t){this.position=this._generatePosition(t),this.positionAbs=this._convertPositionTo(\"absolute\"),this.lastPositionAbs||(this.lastPositionAbs=this.positionAbs);if(this.options.scroll){var n=this.options,r=!1;this.scrollParent[0]!=document&&this.scrollParent[0].tagName!=\"HTML\"?(this.overflowOffset.top+this.scrollParent[0].offsetHeight-t.pageY=0;i--){var s=this.items[i],o=s.item[0],u=this._intersectsWithPointer(s);if(!u)continue;if(o!=this.currentItem[0]&&this.placeholder[u==1?\"next\":\"prev\"]()[0]!=o&&!e.contains(this.placeholder[0],o)&&(this.options.type==\"semi-dynamic\"?!e.contains(this.element[0],o):!0)){this.direction=u==1?\"down\":\"up\";if(this.options.tolerance!=\"pointer\"&&!this._intersectsWithSides(s))break;this._rearrange(t,s),this._trigger(\"change\",t,this._uiHash());break}}return this._contactContainers(t),e.ui.ddmanager&&e.ui.ddmanager.drag(this,t),this._trigger(\"sort\",t,this._uiHash()),this.lastPositionAbs=this.positionAbs,!1},_mouseStop:function(t,n){if(!t)return;e.ui.ddmanager&&!this.options.dropBehaviour&&e.ui.ddmanager.drop(this,t);if(this.options.revert){var r=this,i=r.placeholder.offset();r.reverting=!0,e(this.helper).animate({left:i.left-this.offset.parent.left-r.margins.left+(this.offsetParent[0]==document.body?0:this.offsetParent[0].scrollLeft),top:i.top-this.offset.parent.top-r.margins.top+(this.offsetParent[0]==document.body?0:this.offsetParent[0].scrollTop)},parseInt(this.options.revert,10)||500,function(){r._clear(t)})}else this._clear(t,n);return!1},cancel:function(){var t=this;if(this.dragging){this._mouseUp({target:null}),this.options.helper==\"original\"?this.currentItem.css(this._storedCSS).removeClass(\"ui-sortable-helper\"):this.currentItem.show();for(var n=this.containers.length-1;n>=0;n--)this.containers[n]._trigger(\"deactivate\",null,t._uiHash(this)),this.containers[n].containerCache.over&&(this.containers[n]._trigger(\"out\",null,t._uiHash(this)),this.containers[n].containerCache.over=0)}return 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o=\"dp\"+this.uuid;this._dialogInput=$(''),this._dialogInput.keydown(this._doKeyDown),$(\"body\").append(this._dialogInput),s=this._dialogInst=this._newInst(this._dialogInput,!1),s.settings=\n{},$.data(this._dialogInput[0],PROP_NAME,s)}extendRemove(s.settings,r||{}),t=t&&t.constructor==Date?this._formatDate(s,t):t,this._dialogInput.val(t),this._pos=i?i.length?i:[i.pageX,i.pageY]:null;if(!this._pos){var u=document.documentElement.clientWidth,a=document.documentElement.clientHeight,f=document.documentElement.scrollLeft||document.body.scrollLeft,l=document.documentElement.scrollTop||document.body.scrollTop;this._pos=[u/2-100+f,a/2-150+l]}return this._dialogInput.css(\"left\",this._pos[0]+20+\"px\").css(\"top\",this._pos[1]+\"px\"),s.settings.onSelect=n,this._inDialog=!0,this.dpDiv.addClass(this._dialogClass),this._showDatepicker(this._dialogInput[0]),$.blockUI&&$.blockUI(this.dpDiv),$.data(this._dialogInput[0],PROP_NAME,s),this},_destroyDatepicker:function(e){var t=$(e),n=$.data(e,PROP_NAME);if(!t.hasClass(this.markerClassName))return;var r=e.nodeName.toLowerCase();$.removeData(e,PROP_NAME),r==\"input\"?(n.append.remove(),n.trigger.remove(),t.removeClass(this.markerClassName).unbind(\"focus\",this._showDatepicker).unbind(\"keydown\",this._doKeyDown).unbind(\"keypress\",this._doKeyPress).unbind(\"keyup\",this._doKeyUp)):(r==\"div\"||r==\"span\")&&t.removeClass(this.markerClassName).empty()},_enableDatepicker:function(e){var t=$(e),n=$.data(e,PROP_NAME);if(!t.hasClass(this.markerClassName))return;var r=e.nodeName.toLowerCase();if(r==\"input\")e.disabled=!1,n.trigger.filter(\"button\").each(function(){this.disabled=!1}).end().filter(\"img\").css({opacity:\"1.0\",cursor:\"\"});else if(r==\"div\"||r==\"span\"){var i=t.children(\".\"+this._inlineClass);i.children().removeClass(\"ui-state-disabled\"),i.find(\"select.ui-datepicker-month, select.ui-datepicker-year\").removeAttr(\"disabled\")}this._disabledInputs=$.map(this._disabledInputs,function(t){return t==e?null:t})},_disableDatepicker:function(e){var t=$(e),n=$.data(e,PROP_NAME);if(!t.hasClass(this.markerClassName))return;var r=e.nodeName.toLowerCase();if(r==\"input\")e.disabled=!0,n.trigger.filter(\"button\").each(function(){this.disabled=!0}).end().filter(\"img\").css({opacity:\"0.5\",cursor:\"default\"});else if(r==\"div\"||r==\"span\"){var i=t.children(\".\"+this._inlineClass);i.children().addClass(\"ui-state-disabled\"),i.find(\"select.ui-datepicker-month, select.ui-datepicker-year\").attr(\"disabled\",\"disabled\")}this._disabledInputs=$.map(this._disabledInputs,function(t){return t==e?null:t}),this._disabledInputs[this._disabledInputs.length]=e},_isDisabledDatepicker:function(e){if(!e)return!1;for(var t=0;t-1}},_doKeyUp:function(e){var t=$.datepicker._getInst(e.target);if(t.input.val()!=t.lastVal)try{var n=$.datepicker.parseDate($.datepicker._get(t,\"dateFormat\"),t.input?t.input.val():null,$.datepicker._getFormatConfig(t));n&&($.datepicker._setDateFromField(t),$.datepicker._updateAlternate(t),$.datepicker._updateDatepicker(t))}catch(e){$.datepicker.log(e)}return!0},_showDatepicker:function(e){e=e.target||e,e.nodeName.toLowerCase()!=\"input\"&&(e=$(\"input\",e.parentNode)[0]);if($.datepicker._isDisabledDatepicker(e)||$.datepicker._lastInput==e)return;var t=$.datepicker._getInst(e);$.datepicker._curInst&&$.datepicker._curInst!=t&&($.datepicker._datepickerShowing&&$.datepicker._triggerOnClose($.datepicker._curInst),$.datepicker._curInst.dpDiv.stop(!0,!0));var n=$.datepicker._get(t,\"beforeShow\");extendRemove(t.settings,n?n.apply(e,[e,t]):{}),t.lastVal=null,$.datepicker._lastInput=e,$.datepicker._setDateFromField(t),$.datepicker._inDialog&&(e.value=\"\"),$.datepicker._pos||($.datepicker._pos=$.datepicker._findPos(e),$.datepicker._pos[1]+=e.offsetHeight);var r=!1;$(e).parents().each(function(){return r|=$(this).css(\"position\")==\"fixed\",!r}),r&&$.browser.opera&&($.datepicker._pos[0]-=document.documentElement.scrollLeft,$.datepicker._pos[1]-=document.documentElement.scrollTop);var i={left:$.datepicker._pos[0],top:$.datepicker._pos[1]};$.datepicker._pos=null,t.dpDiv.empty(),t.dpDiv.css({position:\"absolute\",display:\"block\",top:\"-1000px\"}),$.datepicker._updateDatepicker(t),i=$.datepicker._checkOffset(t,i,r),t.dpDiv.css({position:$.datepicker._inDialog&&$.blockUI?\"static\":r?\"fixed\":\"absolute\",display:\"none\",left:i.left+\"px\",top:i.top+\"px\"});if(!t.inline){var s=$.datepicker._get(t,\"showAnim\"),o=$.datepicker._get(t,\"duration\"),u=function(){var e=t.dpDiv.find(\"iframe.ui-datepicker-cover\");if(!!e.length){var n=$.datepicker._getBorders(t.dpDiv);e.css({left:-n[0],top:-n[1],width:t.dpDiv.outerWidth(),height:t.dpDiv.outerHeight()})}};t.dpDiv.zIndex($(e).zIndex()+1),$.datepicker._datepickerShowing=!0,$.effects&&($.effects.effect[s]||$.effects[s])?t.dpDiv.show(s,$.datepicker._get(t,\"showOptions\"),o,u):t.dpDiv[s||\"show\"](s?o:null,u),(!s||!o)&&u(),t.input.is(\":visible\")&&!t.input.is(\":disabled\")&&t.input.focus(),$.datepicker._curInst=t}},_updateDatepicker:function(e){var t=this;t.maxRows=4;var n=$.datepicker._getBorders(e.dpDiv);instActive=e,e.dpDiv.empty().append(this._generateHTML(e));var r=e.dpDiv.find(\"iframe.ui-datepicker-cover\");!r.length||r.css({left:-n[0],top:-n[1],width:e.dpDiv.outerWidth(),height:e.dpDiv.outerHeight()}),e.dpDiv.find(\".\"+this._dayOverClass+\" a\").mouseover();var i=this._getNumberOfMonths(e),s=i[1],o=17;e.dpDiv.removeClass(\"ui-datepicker-multi-2 ui-datepicker-multi-3 ui-datepicker-multi-4\").width(\"\"),s>1&&e.dpDiv.addClass(\"ui-datepicker-multi-\"+s).css(\"width\",o*s+\"em\"),e.dpDiv[(i[0]!=1||i[1]!=1?\"add\":\"remove\")+\"Class\"](\"ui-datepicker-multi\"),e.dpDiv[(this._get(e,\"isRTL\")?\"add\":\"remove\")+\"Class\"](\"ui-datepicker-rtl\"),e==$.datepicker._curInst&&$.datepicker._datepickerShowing&&e.input&&e.input.is(\":visible\")&&!e.input.is(\":disabled\")&&e.input[0]!=document.activeElement&&e.input.focus();if(e.yearshtml){var u=e.yearshtml;setTimeout(function(){u===e.yearshtml&&e.yearshtml&&e.dpDiv.find(\"select.ui-datepicker-year:first\").replaceWith(e.yearshtml),u=e.yearshtml=null},0)}},_getBorders:function(e){var t=function(e){return{thin:1,medium:2,thick:3}[e]||e};return[parseFloat(t(e.css(\"border-left-width\"))),parseFloat(t(e.css(\"border-top-width\")))]},_checkOffset:function(e,t,n){var r=e.dpDiv.outerWidth(),i=e.dpDiv.outerHeight(),s=e.input?e.input.outerWidth():0,o=e.input?e.input.outerHeight():0,u=document.documentElement.clientWidth+$(document).scrollLeft(),a=document.documentElement.clientHeight+$(document).scrollTop();return t.left-=this._get(e,\"isRTL\")?r-s:0,t.left-=n&&t.left==e.input.offset().left?$(document).scrollLeft():0,t.top-=n&&t.top==e.input.offset().top+o?$(document).scrollTop():0,t.left-=Math.min(t.left,t.left+r>u&&u>r?Math.abs(t.left+r-u):0),t.top-=Math.min(t.top,t.top+i>a&&a>i?Math.abs(i+o):0),t},_findPos:function(e){var t=this._getInst(e),n=this._get(t,\"isRTL\");while(e&&(e.type==\"hidden\"||e.nodeType!=1||$.expr.filters.hidden(e)))e=e[n?\"previousSibling\":\"nextSibling\"];var r=$(e).offset();return[r.left,r.top]},_triggerOnClose:function(e){var t=this._get(e,\"onClose\");t&&t.apply(e.input?e.input[0]:null,[e.input?e.input.val():\"\",e])},_hideDatepicker:function(e){var t=this._curInst;if(!t||e&&t!=$.data(e,PROP_NAME))return;if(this._datepickerShowing){var n=this._get(t,\"showAnim\"),r=this._get(t,\"duration\"),i=function(){$.datepicker._tidyDialog(t),this._curInst=null};$.effects&&($.effects.effect[n]||$.effects[n])?t.dpDiv.hide(n,$.datepicker._get(t,\"showOptions\"),r,i):t.dpDiv[n==\"slideDown\"?\"slideUp\":n==\"fadeIn\"?\"fadeOut\":\"hide\"](n?r:null,i),n||i(),$.datepicker._triggerOnClose(t),this._datepickerShowing=!1,this._lastInput=null,this._inDialog&&(this._dialogInput.css({position:\"absolute\",left:\"0\",top:\"-100px\"}),$.blockUI&&($.unblockUI(),$(\"body\").append(this.dpDiv))),this._inDialog=!1}},_tidyDialog:function(e){e.dpDiv.removeClass(this._dialogClass).unbind(\".ui-datepicker-calendar\")},_checkExternalClick:function(e){if(!$.datepicker._curInst)return;var t=$(e.target);t[0].id!=$.datepicker._mainDivId&&t.parents(\"#\"+$.datepicker._mainDivId).length==0&&!t.hasClass($.datepicker.markerClassName)&&!t.hasClass($.datepicker._triggerClass)&&$.datepicker._datepickerShowing&&(!$.datepicker._inDialog||!$.blockUI)&&$.datepicker._hideDatepicker()},_adjustDate:function(e,t,n){var r=$(e),i=this._getInst(r[0]);if(this._isDisabledDatepicker(r[0]))return;this._adjustInstDate(i,t+(n==\"M\"?this._get(i,\"showCurrentAtPos\"):0),n),this._updateDatepicker(i)},_gotoToday:function(e){var t=$(e),n=this._getInst(t[0]);if(this._get(n,\"gotoCurrent\")&&n.currentDay)n.selectedDay=n.currentDay,n.drawMonth=n.selectedMonth=n.currentMonth,n.drawYear=n.selectedYear=n.currentYear;else{var r=new Date;n.selectedDay=r.getDate(),n.drawMonth=n.selectedMonth=r.getMonth(),n.drawYear=n.selectedYear=r.getFullYear()}this._notifyChange(n),this._adjustDate(t)},_selectMonthYear:function(e,t,n){var r=$(e),i=this._getInst(r[0]);i._selectingMonthYear=!1,i[\"selected\"+(n==\"M\"?\"Month\":\"Year\")]=i[\"draw\"+(n==\"M\"?\"Month\":\"Year\")]=parseInt(t.options[t.selectedIndex].value,10),this._notifyChange(i),this._adjustDate(r)},_clickMonthYear:function(e){var t=$(e),n=this._getInst(t[0]);n.input&&n._selectingMonthYear&&setTimeout(function(){n.input.focus()},0),n._selectingMonthYear=!n._selectingMonthYear},_selectDay:function(e,t,n,r){var i=$(e);if($(r).hasClass(this._unselectableClass)||this._isDisabledDatepicker(i[0]))return;var s=this._getInst(i[0]);s.selectedDay=s.currentDay=$(\"a\",r).html(),s.selectedMonth=s.currentMonth=t,s.selectedYear=s.currentYear=n,this._selectDate(e,this._formatDate(s,s.currentDay,s.currentMonth,s.currentYear))},_clearDate:function(e){var t=$(e),n=this._getInst(t[0]);this._selectDate(t,\"\")},_selectDate:function(e,t){var n=$(e),r=this._getInst(n[0]);t=t!=null?t:this._formatDate(r),r.input&&r.input.val(t),this._updateAlternate(r);var i=this._get(r,\"onSelect\");i?i.apply(r.input?r.input[0]:null,[t,r]):r.input&&r.input.trigger(\"change\"),r.inline?this._updateDatepicker(r):(this._hideDatepicker(),this._lastInput=r.input[0],typeof r.input[0]!=\"object\"&&r.input.focus(),this._lastInput=null)},_updateAlternate:function(e){var t=this._get(e,\"altField\");if(t){var n=this._get(e,\"altFormat\")||this._get(e,\"dateFormat\"),r=this._getDate(e),i=this.formatDate(n,r,this._getFormatConfig(e));$(t).each(function(){$(this).val(i)})}},noWeekends:function(e){var t=e.getDay();return[t>0&&t<6,\"\"]},iso8601Week:function(e){var t=new Date(e.getTime());t.setDate(t.getDate()+4-(t.getDay()||7));var n=t.getTime();return t.setMonth(0),t.setDate(1),Math.floor(Math.round((n-t)/864e5)/7)+1},parseDate:function(e,t,n){if(e==null||t==null)throw\"Invalid arguments\";t=typeof t==\"object\"?t.toString():t+\"\";if(t==\"\")return null;var r=(n?n.shortYearCutoff:null)||this._defaults.shortYearCutoff;r=typeof r!=\"string\"?r:(new Date).getFullYear()%100+parseInt(r,10);var i=(n?n.dayNamesShort:null)||this._defaults.dayNamesShort,s=(n?n.dayNames:null)||this._defaults.dayNames,o=(n?n.monthNamesShort:null)||this._defaults.monthNamesShort,u=(n?n.monthNames:null)||this._defaults.monthNames,a=-1,f=-1,l=-1,c=-1,h=!1,p=function(t){var n=y+1-1){f=1,l=c;do{var w=this._getDaysInMonth(a,f-1);if(l<=w)break;f++,l-=w}while(!0)}var b=this._daylightSavingAdjust(new Date(a,f-1,l));if(b.getFullYear()!=a||b.getMonth()+1!=f||b.getDate()!=l)throw\"Invalid date\";return b},ATOM:\"yy-mm-dd\",COOKIE:\"D, dd M yy\",ISO_8601:\"yy-mm-dd\",RFC_822:\"D, d M y\",RFC_850:\"DD, dd-M-y\",RFC_1036:\"D, d M y\",RFC_1123:\"D, d M yy\",RFC_2822:\"D, d M yy\",RSS:\"D, d M y\",TICKS:\"!\",TIMESTAMP:\"@\",W3C:\"yy-mm-dd\",_ticksTo1970:(718685+Math.floor(492.5)-Math.floor(19.7)+Math.floor(4.925))*24*60*60*1e7,formatDate:function(e,t,n){if(!t)return\"\";var r=(n?n.dayNamesShort:null)||this._defaults.dayNamesShort,i=(n?n.dayNames:null)||this._defaults.dayNames,s=(n?n.monthNamesShort:null)||this._defaults.monthNamesShort,o=(n?n.monthNames:null)||this._defaults.monthNames,u=function(t){var n=h+112?e.getHours()+2:0),e):null},_setDate:function(e,t,n){var r=!t,i=e.selectedMonth,s=e.selectedYear,o=this._restrictMinMax(e,this._determineDate(e,t,new Date));e.selectedDay=e.currentDay=o.getDate(),e.drawMonth=e.selectedMonth=e.currentMonth=o.getMonth(),e.drawYear=e.selectedYear=e.currentYear=o.getFullYear(),(i!=e.selectedMonth||s!=e.selectedYear)&&!n&&this._notifyChange(e),this._adjustInstDate(e),e.input&&e.input.val(r?\"\":this._formatDate(e))},_getDate:function(e){var t=!e.currentYear||e.input&&e.input.val()==\"\"?null:this._daylightSavingAdjust(new Date(e.currentYear,e.currentMonth,e.currentDay));return t},_generateHTML:function(e){var t=new Date;t=this._daylightSavingAdjust(new Date(t.getFullYear(),t.getMonth(),t.getDate()));var n=this._get(e,\"isRTL\"),r=this._get(e,\"showButtonPanel\"),i=this._get(e,\"hideIfNoPrevNext\"),s=this._get(e,\"navigationAsDateFormat\"),o=this._getNumberOfMonths(e),u=this._get(e,\"showCurrentAtPos\"),a=this._get(e,\"stepMonths\"),f=o[0]!=1||o[1]!=1,l=this._daylightSavingAdjust(e.currentDay?new Date(e.currentYear,e.currentMonth,e.currentDay):new Date(9999,9,9)),c=this._getMinMaxDate(e,\"min\"),h=this._getMinMaxDate(e,\"max\"),p=e.drawMonth-u,d=e.drawYear;p<0&&(p+=12,d--);if(h){var v=this._daylightSavingAdjust(new Date(h.getFullYear(),h.getMonth()-o[0]*o[1]+1,h.getDate()));v=c&&vv)p--,p<0&&(p=11,d--)}e.drawMonth=p,e.drawYear=d;var m=this._get(e,\"prevText\");m=s?this.formatDate(m,this._daylightSavingAdjust(new Date(d,p-a,1)),this._getFormatConfig(e)):m;var g=this._canAdjustMonth(e,-1,d,p)?''+m+\"\":i?\"\":''+m+\"\",y=this._get(e,\"nextText\");y=s?this.formatDate(y,this._daylightSavingAdjust(new Date(d,p+a,1)),this._getFormatConfig(e)):y;var b=this._canAdjustMonth(e,1,d,p)?''+y+\"\":i?\"\":''+y+\"\",w=this._get(e,\"currentText\"),E=this._get(e,\"gotoCurrent\")&&e.currentDay?l:t;w=s?this.formatDate(w,E,this._getFormatConfig(e)):w;var S=e.inline?\"\":'\",x=r?'
    '+(n?S:\"\")+(this._isInRange(e,E)?'\":\"\")+(n?\"\":S)+\"
    \":\"\",T=parseInt(this._get(e,\"firstDay\"),10);T=isNaN(T)?0:T;var N=this._get(e,\"showWeek\"),C=this._get(e,\"dayNames\"),k=this._get(e,\"dayNamesShort\"),L=this._get(e,\"dayNamesMin\"),A=this._get(e,\"monthNames\"),O=this._get(e,\"monthNamesShort\"),M=this._get(e,\"beforeShowDay\"),_=this._get(e,\"showOtherMonths\"),D=this._get(e,\"selectOtherMonths\"),P=this._get(e,\"calculateWeek\")||this.iso8601Week,H=this._getDefaultDate(e),B=\"\";for(var j=0;j1)switch(I){case 0:U+=\" ui-datepicker-group-first\",R=\" ui-corner-\"+(n?\"right\":\"left\");break;case o[1]-1:U+=\" ui-datepicker-group-last\",R=\" ui-corner-\"+(n?\"left\":\"right\");break;default:U+=\" ui-datepicker-group-middle\",R=\"\"}U+='\">'}U+='
    '+(/all|left/.test(R)&&j==0?n?b:g:\"\")+(/all|right/.test(R)&&j==0?n?g:b:\"\")+this._generateMonthYearHeader(e,p,d,c,h,j>0||I>0,A,O)+'
    '+\"\";var z=N?'\":\"\";for(var W=0;W<7;W++){var X=(W+T)%7;z+=\"=5?' class=\"ui-datepicker-week-end\"':\"\")+\">\"+''+L[X]+\"\"}U+=z+\"\";var V=this._getDaysInMonth(d,p);d==e.selectedYear&&p==e.selectedMonth&&(e.selectedDay=Math.min(e.selectedDay,V));var J=(this._getFirstDayOfMonth(d,p)-T+7)%7,K=Math.ceil((J+V)/7),Q=f?this.maxRows>K?this.maxRows:K:K;this.maxRows=Q;var G=this._daylightSavingAdjust(new Date(d,p,1-J));for(var Y=0;Y\";var Z=N?'\":\"\";for(var W=0;W<7;W++){var et=M?M.apply(e.input?e.input[0]:null,[G]):[!0,\"\"],tt=G.getMonth()!=p,nt=tt&&!D||!et[0]||c&&Gh;Z+='\",G.setDate(G.getDate()+1),G=this._daylightSavingAdjust(G)}U+=Z+\"\"}p++,p>11&&(p=0,d++),U+=\"
    '+this._get(e,\"weekHeader\")+\"
    '+this._get(e,\"calculateWeek\")(G)+\"=5?\" ui-datepicker-week-end\":\"\")+(tt?\" ui-datepicker-other-month\":\"\")+(G.getTime()==q.getTime()&&p==e.selectedMonth&&e._keyEvent||H.getTime()==G.getTime()&&H.getTime()==q.getTime()?\" \"+this._dayOverClass:\"\")+(nt?\" \"+this._unselectableClass+\" ui-state-disabled\":\"\")+(tt&&!_?\"\":\" \"+et[1]+(G.getTime()==l.getTime()?\" \"+this._currentClass:\"\")+(G.getTime()==t.getTime()?\" ui-datepicker-today\":\"\"))+'\"'+((!tt||_)&&et[2]?' title=\"'+et[2]+'\"':\"\")+(nt?\"\":' onclick=\"DP_jQuery_'+dpuuid+\".datepicker._selectDay('#\"+e.id+\"',\"+G.getMonth()+\",\"+G.getFullYear()+', this);return false;\"')+\">\"+(tt&&!_?\" \":nt?''+G.getDate()+\"\":''+G.getDate()+\"\")+\"
    \"+(f?\"\"+(o[0]>0&&I==o[1]-1?'
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  • '+t+this.menuItemIconHtml+''+this.renderItemContent(e,this.highlighter)+\"\"+\"
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e=$(this.domHolder);this.dom.css({visibility:\"hidden\",width:e.innerWidth()}).css({width:this.dom.innerWidth()+(this.dom.outerWidth()-e.outerWidth()),visibility:\"\"}).bind(\"mouseup\",this.onRootMouseUp.bind(this)).bind(\"mousedown\",this.onRootMouseDown.bind(this)).bind(\"mousemove\",this.onRootMouseMove.bind(this)).bind(\"mouseover\",this.onRootMouseOver.bind(this)).bind(\"mouseout\",this.onRootMouseOut.bind(this)).bind(\"mouseenter\",this.onRootMouseEnter.bind(this)).bind(\"mouseleave\",this.onRootMouseLeave.bind(this)).bind(\"focus\",this.onRootFocus.bind(this)).bind(\"blur\",this.onRootBlur.bind(this)),$(document).bind(\"click.\"+this.id,this.onDocumentClick.bind(this))},syncViewWithMode:function(){this.isInDom&&this.dom.toggleClass(this.clsAutofitMode,this.autofitMode)},syncViewWithValue:function(e){e=e==null?!0:e,this.activeItem=this.hashValues[this.value],this.isInDom&&this.isVisible&&(this.activeItem?this.showMenu(this.activeItem.parentMenu,e?this.activeItem:null):this.showMenu(this.rootItem.menu,null))},focus:function(){if(this.isFocused)return;this.isFocused=!0,this.dom.addClass(this.clsFocused),this.captureKeyboard(),this.onFocus(),this.trigger(\"focus\")},blur:function(){if(!this.isFocused)return;this.isFocused=!1,this.dom.removeClass(this.clsFocused),this.releaseKeyboard(),this.onBlur(),this.trigger(\"blur\")},disable:function(){this.setDisableState(!0)},enable:function(){this.setDisableState(!1)},setDisableState:function(e){if(e===this.disabled)return;this.disabled=e,this.dom.toggleClass(this.disabled,this.clsDisabled),this.onDisabledChanged(),this.trigger(\"disableChanged\")},show:function(e){if(this.isVisible)return;e=e==null?!0:e,this.isVisible=!0,this.isKeyboardNavigation=!1,this.syncViewWithMode(),this.dom.show(),this.syncViewWithValue(e),this.onShow(),this.trigger(\"show\")},hide:function(){if(!this.isVisible)return;this.isVisible=!1,this.dom.hide(),this.onHide(),this.trigger(\"hide\")},toggle:function(){this.isVisible?this.hide():this.show()},showMenu:function(e,t,n){if(!e||this.inTransition)return;if(this\n.activeMenu!==e){var r=this.putMenuInDom(e);if(!r)return;r.setAttribute(\"aria-expanded\",\"true\"),(n||this.transitions.direct).call(this,e,this.activeMenu),this.activeMenu=e}t=t&&t.role!==\"root\"?t:this.firstSelectableMenuItem(e),t&&setTimeout(function(){this.focusItem(t,!0)}.bind(this),100)},hideMenu:function(e){if(!e)return;var n=t(e.id);n&&(n.setAttribute(\"aria-expanded\",\"false\"),n.style.display=\"none\")},activateItem:function(e,t){if(!e)return;if(this.inTransition)return;this.navigationMode=t||\"mouse\",this.itemHasMenu(e)?this.showMenu(e.menu,null,this.getTransition(\"Left\")):this.itemIsBackHelper(e)?this.showMenu(e.parentMenu.parentMenu,e.parentMenu.parentItem,this.getTransition(\"Right\")):this.setValue(e.value,t)},focusItem:function(e,t){if(!e)return;this.focusedItem&&this.blurItem(this.focusedItem),this.focusedItem=e,$(\"#\"+e.id).addClass(this.clsItemFocused),t&&this.positionItemInView(e)},blurItem:function(e){if(!e)return;$(\"#\"+e.id).removeClass(this.clsItemFocused)},positionItemInView:function(e){if(!e)return;var n=this.dom[0],r=t(e.id);if(!r)return;var i=r.offsetTop;n.scrollTop=i-n.offsetHeight/2+r.offsetHeight/2},getNaturalCoords:function(){if(!this.isInDom)return 0;var e=this.dom.height();this.resetHeight();var t=this.dom[0].getBoundingClientRect();return this.setHeight(e),t},setHeight:function(e){e=Math.floor(e);var t=this.dom.outerHeight()-this.dom.height();this.dom.height(e-t)},resetHeight:function(){this.dom[0].style.height=\"\"},_manageNavigationMode:function(e){if(!this.isKeyboardNavigation||this._lastClientX!==e.clientX||this._lastClientY!==e.clientY)this.isKeyboardNavigation=!1;this._lastClientX=e.clientX,this._lastClientY=e.clientY},resolveItemFromDom:function(e){var t=this.dom[0];while(e!==t){if(e.tagName===\"LI\")return this.domToItem(e);e=e.parentNode}return null},onDataReady:n,onChange:n,onChangeRequest:n,onFocus:n,onBlur:n,onShow:n,onHide:n,onDisabledChanged:n,onDestroy:n,onCueMatch:n,onDocumentClick:function(e){if(!this.dom)return;$.contains(this.dom[0],e.target)||this.blur()},onRootMouseEnter:function(e){this.dom.addClass(this.clsHover)},onRootMouseLeave:function(e){this.dom.removeClass(this.clsHover)},onRootMouseOver:function(e){if(this.isKeyboardNavigation)return;var t=this.resolveItemFromDom(e.target);t&&t.role!==\"uiLabel\"&&this.focusItem(t)},onRootMouseOut:function(e){if(e.target.tagName===\"LI\"){var t=this.domToItem(e.target);t&&t.role!==\"uiLabel\"&&this.blurItem(t)}},onRootMouseUp:function(e){var t=this.resolveItemFromDom(e.target);t&&t.role!==\"uiLabel\"&&this.activateItem(t,\"click\")},onRootMouseDown:function(e){this.activeItem&&this.activeItem.parentMenu?this.putMenuInDom(this.activeItem.parentMenu):this.rootItem&&this.rootItem.menu&&this.putMenuInDom(this.rootItem.menu)},onRootMouseMove:function(e){this._manageNavigationMode(e)},onRootFocus:function(){this.focus()},onRootBlur:function(){this.blur()},getTransition:function(e){return this.transitionMode===\"direct\"?this.transitions.direct:this.transitions[this.transitionMode+e]},transitions:{direct:function(e,n,r){var i=t(e.id);i.style.display=\"\",i.style.left=0,e!==n&&n&&this.hideMenu(n),r&&r()},stackingLeft:function(e,t,n){this.transitions._stacking.call(this,e,t,n,\"Left\")},stackingRight:function(e,t,n){this.transitions._stacking.call(this,e,t,n,\"Right\")},_stacking:function(e,n,r,i){if(e===n||n==null)return this.transitions.direct.call(this,e,n);var s=t(e.id),o=t(n.id);i===\"Left\"&&(s.style.left=this.dom[0].offsetWidth+\"px\"),s.style.zIndex=i===\"Right\"?1:2,s.style.display=\"\",o.style.zIndex=i===\"Right\"?2:1,o.style.display=\"\",this.inTransition=!0,r=function(e){this.hideMenu(n),s.style.left=0,this.inTransition=!1,e&&e()}.bind(this,r),$(i===\"Right\"?o:s).animate({left:i===\"Right\"?this.dom[0].offsetWidth:0},this.transitionDuration,this.transitionEasing,r)},slidingLeft:function(e,t,n){this.transitions._sliding.call(this,e,t,n,\"Left\")},slidingRight:function(e,t,n){this.transitions._sliding.call(this,e,t,n,\"Right\")},_sliding:function(e,n,r,i){if(e===n||n==null)return this.transitions.direct.call(this,e,n);var s=t(e.id),o=t(n.id);s.style.left=(i===\"Right\"?-1:1)*this.dom[0].offsetWidth+\"px\",s.style.zIndex=i===\"Right\"?1:2,s.style.display=\"\",o.style.zIndex=i===\"Right\"?2:1,o.style.display=\"\",this.inTransition=!0,r=function(e){this.hideMenu(n),s.style.left=0,this.inTransition=!1,e&&e()}.bind(this,r),$(s).add(o).animate({left:(i===\"Right\"?\"+=\":\"-=\")+this.dom[0].offsetWidth+\"px\"},this.transitionDuration,this.transitionEasing,r)}},captureKeyboard:function(){if(this.isKeyboardCaptured)return;this.isKeyboardCaptured=!0,$(document).bind(\"keydown.\"+this.id,this.onKeyDown.bind(this)),this.keyboardCue&&$(document).bind(\"keypress.\"+this.id,this.onKeyPress.bind(this))},releaseKeyboard:function(){this.isKeyboardCaptured=!1,$(document).unbind(\"keydown.\"+this.id),this.keyboardCue&&$(document).unbind(\"keypress.\"+this.id)},cueMatch:function(e,t,n,r){e=e||this._getActiveMenu();if(!e)return!1;n=n||0,r=r||e.length;for(var i=n;i0?(n=this._getNextFocusableItem(this.activeMenu,s),!n&&t===r&&(n=this._getNextFocusableItem(this.activeMenu,0))):(n=this._getPrevFocusableItem(this.activeMenu,s),!n&&t===i&&(n=this._getPrevFocusableItem(this.activeMenu,this.activeMenu.length-1)))}else n=this._getNextFocusableItem(this.activeMenu,0);this.isKeyboardNavigation=!0,n&&this.focusItem(n,!0)},_getNextFocusableItem:function(e,t){var n;for(var r=t;r=0;r--){n=e[r];if(this.itemIsFocusable(n))return n}},pgDown:function(){this._moveToItem(this.getItemsPerPage(),this.goToStartAfterReachingEnd?r:i)},pgUp:function(){this._moveToItem(-this.getItemsPerPage(),this.goToEndAfterReachingStart?i:r)},moveDown:function(){this._moveToItem(1,this.goToStartAfterReachingEnd?r:i)},moveUp:function(){this._moveToItem(-1,this.goToEndAfterReachingStart?i:r)},moveToStart:function(){if(!this.activeMenu)return;this.isKeyboardNavigation=!0;var e=this._getNextFocusableItem(this.activeMenu,0);e&&this.focusItem(e,!0)},moveToEnd:function(){if(!this.activeMenu)return;this.isKeyboardNavigation=!0;var e=this._getPrevFocusableItem(this.activeMenu,this.activeMenu.length-1);e&&this.focusItem(e,!0)},moveToLeft:function(){if(!this.activeMenu||!this.focusedItem)return;this.showMenu(this.focusedItem.parentMenu.parentMenu,this.focusedItem.parentMenu.parentItem,this.getTransition(\"Right\"))}}),e.makePlugin(\"zdMenu\",Zd.Menu),$.extend($.easing,{def:\"easeOutQuad\",swing:function(e,t,n,r,i){return $.easing[$.easing.def](e,t,n,r,i)},easeInQuad:function(e,t,n,r,i){return r*(t/=i)*t+n},easeOutQuad:function(e,t,n,r,i){return-r*(t/=i)*(t-2)+n},easeInOutQuad:function(e,t,n,r,i){return(t/=i/2)<1?r/2*t*t+n:-r/2*(--t*(t-2)-1)+n},easeInCubic:function(e,t,n,r,i){return r*(t/=i)*t*t+n},easeOutCubic:function(e,t,n,r,i){return r*((t=t/i-1)*t*t+1)+n},easeInOutCubic:function(e,t,n,r,i){return(t/=i/2)<1?r/2*t*t*t+n:r/2*((t-=2)*t*t+2)+n},easeInQuart:function(e,t,n,r,i){return r*(t/=i)*t*t*t+n},easeOutQuart:function(e,t,n,r,i){return-r*((t=t/i-1)*t*t*t-1)+n},easeInOutQuart:function(e,t,n,r,i){return(t/=i/2)<1?r/2*t*t*t*t+n:-r/2*((t-=2)*t*t*t-2)+n},easeInQuint:function(e,t,n,r,i){return r*(t/=i)*t*t*t*t+n},easeOutQuint:function(e,t,n,r,i){return r*((t=t/i-1)*t*t*t*t+1)+n},easeInOutQuint:function(e,t,n,r,i){return(t/=i/2)<1?r/2*t*t*t*t*t+n:r/2*((t-=2)*t*t*t*t+2)+n},easeInSine:function(e,t,n,r,i){return-r*Math.cos(t/i*(Math.PI/2))+r+n},easeOutSine:function(e,t,n,r,i){return r*Math.sin(t/i*(Math.PI/2))+n},easeInOutSine:function(e,t,n,r,i){return-r/2*(Math.cos(Math.PI*t/i)-1)+n},easeInExpo:function(e,t,n,r,i){return t===0?n:r*Math.pow(2,10*(t/i-1))+n},easeOutExpo:function(e,t,n,r,i){return t===i?n+r:r*(-Math.pow(2,-10*t/i)+1)+n},easeInOutExpo:function(e,t,n,r,i){return t===0?n:t===i?n+r:(t/=i/2)<1?r/2*Math.pow(2,10*(t-1))+n:r/2*(-Math.pow(2,-10*--t)+2)+n},easeInCirc:function(e,t,n,r,i){return-r*(Math.sqrt(1-(t/=i)*t)-1)+n},easeOutCirc:function(e,t,n,r,i){return r*Math.sqrt(1-(t=t/i-1)*t)+n},easeInOutCirc:function(e,t,n,r,i){return(t/=i/2)<1?-r/2*(Math.sqrt(1-t*t)-1)+n:r/2*(Math.sqrt(1-(t-=2)*t)+1)+n},easeInElastic:function(e,t,n,r,i){var s=1.70158,o=0,u=r;return t===0?n:(t/=i)===1?n+r:(o||(o=i*.3),u'+'\"+''+\"
    \";return e},renderItemContent:function(e,t){return t?t(e.label):e.label},putInDom:function(e){if(this.isInDom)return;$(e||this.domHolder).append(this.htmlBuffer),this.isInDom=!0,this.dom=$(\"#\"+this.id),this.domBase=$(\"#\"+this.baseId),this.domBaseContent=$(\"#\"+this.baseContentId),this.domSearch=$(\"#\"+this.searchId);var t=$(this.domHolder).innerWidth();this.domBase.width(t);var n=this.domSearch.outerWidth()-this.domSearch.width();this.domSearch.width(t-n)},setState:function(e){if(this.state===e)return;this.oldState=this.state,this.state=e,this.states[e].enter.call(this),this.onStateChange()},states:{display:{enter:function(){this.isOpen=!1,this.dom.addClass(this.clsSelectMenuRoot),this.stopObservingDomBasePosition(),this.setPosition(\"down\"),this.searchMenu.hide(),this.domSearch.val(\"\"),this.domSearch.hide(),this.domBase.css(\"visibility\",\"\"),this.isFocused&&this.domBase.focus(),this.selectMenu.hide(),this.trigger(\"close\")},keyDown:function(e){var t=Zd.Menu.keyCodes,n=String.fromCharCode(e.keyCode);if((n>=\"0\"&&n<=\"9\"||n>=\"A\"&&n<=\"z\")&&e.keyCode!==91)return this.enableSearchInput=!1,setTimeout(function(){this.domSearch.val(String.fromCharCode(this.lastKeyPressed)),this.searchDataSource.filter(this.selectMenu,this.domSearch.val()),this.setState(\"fullSearch\")}.bind(this),1),!1;switch(e.keyCode){case t.HOME:case t.END:case t.PAGE_DOWN:case t.PAGE_UP:case t.DOWN:case t.UP:case t.LEFT:case t.ENTER:case t.NUMPAD_ENTER:case t.RIGHT:this.isVisible||(this.setState(\"displaySearch\"),e.preventDefault());return;case t.TAB:return}this.selectMenu.onKeyDown(e)}},displaySearch:{enter:function(){this.isOpen=!0,this.dom.addClass(this.clsSelectMenuRoot),this.stopObservingDomBasePosition(),this.searchMenu.hide(),this.oldState!==\"fullSearch\"&&this.domSearch.val(\"\"),this.domSearch.show(),this.domSearch.focus(),this.domBase.css(\"visibility\",\"hidden\"),this.selectMenu.dom.css(\"visibility\",\"hidden\"),this.selectMenu.show(),setTimeout(function(){this.observeDomBasePositionOnce(this.close.bind(this)),this.positionMenu(this.selectMenu,this.domSearch[0],this.preferredPosition),this.selectMenu.dom[0].style.visibility=\"\"}.bind(this),1)},keyDown:function(e){this.selectMenu.onKeyDown(e)}},fullSearch:{enter:function(){this.isOpen=!0,this.dom.addClass(this.clsSelectMenuRoot),this.stopObservingDomBasePosition(),this.searchMenu.dom.css(\"visibility\",\"hidden\"),this.searchMenu.show(),this.domSearch.show(),this.domSearch.focus(),this.domBase.css(\"visibility\",\"hidden\"),this.selectMenu.hide(),setTimeout(function(){this.observeDomBasePositionOnce(this.close.bind(this)),this.positionMenu(this.searchMenu,this.domSearch[0],this.preferredPosition),this.searchMenu.dom[0].style.visibility=\"\"}.bind(this),1)},keyDown:function(e){this.searchMenu.onKeyDown(e)}}},commonKeyDown:function(e){var t=Zd.Menu.keyCodes;return e.keyCode===t.ESCAPE?(this.setState(\"display\"),!1):(this.enableSearchInput=!0,!0)},focus:function(){if(this.isFocused)return;this.isFocused=!0,this.clsStateManager.addState(this.clsFocused),this.captureKeyboard(),this.onFocus(),this.trigger(\"focus\")},blur:function(){if(!this.isFocused)return;this.isFocused=!1,this.clsStateManager.removeState(this.clsFocused),this.releaseKeyboard(),this.selectMenu.blur(),this.searchMenu.blur(),this.domBase.blur(),this.onBlur(),this.trigger(\"blur\")},open:function(){this.clsStateManager.addState(this.clsOpen),this.setState(\"displaySearch\")},close:function(){this.clsStateManager.removeState(this.clsOpen),this.setState(\"display\")},disable:function(){this.setDisableState(!0)},enable:function(){this.setDisableState(!1)},setDisableState:function(e){this.disabled=e,this.disabled?(this.blur(),this.close(),this.teardownDomEvents(),this.clsStateManager.addState(this.clsDisabled),this.domBase[0].disabled=!0,this.domSearch[0].disabled=!0):(this.setupDomEvents(),this.domBase[0].disabled=!1,this.domSearch[0].disabled=!1,this.clsStateManager.removeState(this.clsDisabled)),this.onDisabledChanged(),this.trigger(\"disableChanged\")},show:function(){this.dom.show(),this.trigger(\"show\")},hide:function(){this.dom.hide(),this.trigger(\"hide\")},getDomBaseForPositioning:function(){return this.domSearch[0]},captureKeyboard:function(){if(this.isKeyboardCaptured)return;this.isKeyboardCaptured=!0,$(document).bind(\"keypress.\"+this.id,this.onKeyPress.bind(this)),$(document).bind(\"keydown.\"+this.id,this.onKeyDown.bind(this))},releaseKeyboard:function(){this.isKeyboardCaptured=!1,$(document).unbind(\"keypress.\"+this.id),$(document).unbind(\"keydown.\"+this.id)},onChange:t,onFocus:t,onBlur:t,onDataReady:t,onDisabledChanged:t,onDestroy:t,onStateChange:t,onKeyPress:function(e){this.lastKeyPressed=e.keyCode},onKeyDown:function(e){this.commonKeyDown(e)&&this.states[this.state].keyDown.call(this,e)},onDocumentMouseDown:function(e){if(!this.isInDom||!e.target)return;var t=$.contains(this.dom[0],e.target)||this.dom[0]===e.target,n=$.contains(this.domMenuHolder,e.target)||this.domMenuHolder===e.target;t||n?setTimeout(this.domSearch.focus.bind(this.domSearch),1):(this.blur(),this.close())},onBaseClick:function(e){},onBaseMouseDown:function(){this.focus(),this.selectMenu.syncViewWithValue(),this.open()},onBaseFocus:function(){this.focus()},onBaseBlur:function(){this.blur()},onSearchKeyUp:function(){this.enableSearchInput&&this.searchDataSource.filter(this.selectMenu,this.domSearch.val())},onSearchFocus:function(){this.focus()},onSearchClick:function(){this.close()},onRootMouseEnter:function(e){this.clsStateManager.addState(this.clsHover)},onRootMouseLeave:function(e){this.clsStateManager.removeState(this.clsHover)}}),e.makePlugin(\"zdComboSelectMenu\",Zd.ComboSelectMenu)}(),function(){var e=Zd.MenuUtils,t=e.K,n=Zd.Menu.keyCodes,r={domHolderSelector:\"body\",preferredPosition:null,disabled:!1,clsSearchMenuScope:\"zd-searchmenu\",clsSearchMenuRoot:\"zd-searchmenu zd-searchmenu-root\",clsBaseInput:\"zd-searchmenu-base\",clsDefault:\"zd-state-default\",clsDisabled:\"zd-state-disabled\",clsFocused:\"zd-state-focus\",clsOpen:\"zd-state-open\",clsHover:\"zd-state-hover\",clsPositionUp:\"zd-state-position-up\",clsHighlight:\"zd-highlight\",keyboardCue:!1,maxSearchResults:10};Zd.SearchMenu=e.defineClass({init:function(t){this.type=\"zdSearchMenu\",this.id=e.getUniqId(),this.baseId=e.getUniqId(),this.dom=null,this.domBase=null,this.domHolder=this.domHolder||$(this.domHolderSelector)[0],this.isFocused=!1,this.isInDom=!1,this.isDestroyed=!1,this.isKeyboardCaptured=!1,this.areDomEventsSet=!1,this.filterWord=\"\",this.filterData=[],this.value=this.value||\"\",this.typeToClassMapBase=null,this.typeToClassMapMenu=null,Zd.Menu.registerInstance(this),this.setupHighlighter(),this.setOptions(t,Zd.SearchMenu.defaultOptions),this.renderItemContentForBase=this.renderItemContentForBase||this.renderItemContentForBaseDefault,this.renderItemContentForMenu=this.renderItemContentForMenu||this.renderItemContentForMenuDefault,this.setupDataSources(),this.data&&(delete this.options.data,this.loadData(this.data)),this.verticalMenuPositioner=new e.VerticalMenuPositioner,this.domBasePositionObserver=new e.DomPositionObserver,this.initUI(),this.setState(\"display\")}}).addStaticProperties({defaultOptions:r}).addProperties(e.OptionsMixin,e.ObservableMixin,e.PositionableMixin,e.CssScopingMixin,{initUI:function(){this.htmlBuffer=this.render(),this.buildDomMenuHolder(),this.buildCssClassStateManager(),this.putInDom(this.domHolder),this.initMenu(),this.postDomInsertionSetup()},buildDomMenuHolder:function(){this.domMenuHolder=document.createElement(\"div\"),this.domMenuHolder.className=this.clsSearchMenuScope,document.body.appendChild(this.domMenuHolder)},buildCssClassStateManager:function(){this.clsStateManager=new Zd.CssClsStateMachine({dom:function(){return this.dom}.bind(this),domAux:function(){return $(this.domMenuHolder)}.bind(this),clsZero:this.clsDefault,clsStates:[this.clsDisabled,this.clsOpen,this.clsFocused,this.clsHover]})},loadData:function(e){this.menu.loadData(e)},setupHighlighter:function(){this.highlighter=function(e,t){return e.render(t,this.searchDataSource.filterWord,this.clsHighlight)}.bind(this,new Zd.HighlightingRenderer)},setupDataSources:function(){this.dataSource=this.dataSource||new Zd.SimpleMenuDataSource({parser:new Zd.MenuDataParser(this),maxRecords:this.maxSearchResults}),this.dataSource.onDataReady=this.onDataReady.bind(this),this.searchDataSource=this.searchDataSource||new Zd.FilteringDataSource(this.maxSearchResults,\"label\"),this.searchDataSource.onDataReady=function(e){if(!this.menu)return;e=e||[],this.menu.loadData(e),e.length?this.open():this.close()}.bind(this)},initMenu:function(){this.options.domHolder=this.domMenuHolder,this.options.isVisible=!1,this.options.renderItemContent=this.renderItemContentForMenu;var e=this.menu=new Zd.Menu(this.options);delete this.options.renderItemContent,e.container=this,e.highlighter=this.highlighter,e.onChange=this.menuDelegateHooks.onChange.bind(this),e.onChangeRequest=this.menuDelegateHooks.onChangeRequest.bind(this);var t=e.onKeyDown;e.onKeyDown=function(n){this.menuDelegateHooks.onKeyDown.call(this,n),this.isOpen&&t.call(e,n)}.bind(this),this.setMenuSizes(e.dom),this.setupBasePositionObserver()},setupBasePositionObserver:function(){var e;this.domBasePositionObserver.beforeSensing=function(){e=this.menu.dom[0].style.visibility,this.menu.dom[0].style.visibility=\"hidden\"}.bind(this),this.domBasePositionObserver.afterSensing=function(){this.menu.dom[0].style.visibility=e}.bind(this)},menuDelegateHooks:{onChange:function(e){if(e.source===\"init\")return;this.setValue(e.value,e.source)},onChangeRequest:function(e){(e.source===\"click\"||e.source===\"keyboard\"||e.source===\"keyboardCue\")&&this.setState(\"display\")},onKeyDown:function(e){e.keyCode===n.ESCAPE&&this.setState(\"display\")}},setMenuSizes:function(e){var t=e.css(\"visibility\");e.css({visibility:\"hidden\",width:this.domBase.innerWidth()}).css({width:e.innerWidth()+e.outerWidth()-this.domBase.outerWidth(),visibility:t}).attr(\"tabindex\",-1)},destroy:function(){this.menu.destroy(),Zd.Menu.unregisterInstance(this),this.removeObservers(),this.dataSource=null,this.destroyUI(),this.verticalMenuPositioner=null,this.domBasePositionObserver.destroy(),this.domBasePositionObserver=null,e.cleanObject(this),this.isDestroyed=!0},destroyUI:function(){this.isInDom&&(this.teardownDomEvents(),this.dom.remove(),$(this.domMenuHolder).remove()),this.isInDom=!1,this.domHolder=null},resetUI:function(){this.isInDom&&(this.close(),this.blur(),this.dom.removeClass(this.clsHover),this.setBaseContent(\"\"),this.menu.resetUI())},render:function(){var e='
    '+''+''+\"
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this.domBase[0]},getItemByValue:function(e){return this.menu.getItemByValue(e)},_invalidKeyInputs:[n.LEFT,n.ENTER,n.NUMPAD_ENTER,n.RIGHT,n.TAB,n.SHIFT,n.ESCAPE,n.DOWN,n.UP,n.PAGE_UP,n.PAGE_DOWN,n.HOME,n.END],_isValidKeyInput:function(e){return this._invalidKeyInputs.indexOf(e)===-1},onBeforeChange:t,onChange:t,onFocus:t,onBeforeBlur:t,onBlur:t,onOpen:t,onClose:t,onDataReady:t,onDisabledChanged:t,onDestroy:t,onStateChange:function(){},onDocumentMouseDown:function(e){if(!this.isInDom||!e.target)return;var 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r=Em.ResourceCollection.create({type:Em.Object,url:\"/api/v2/problems.json?per_page=20\",parse:function(e){var t;return e.tickets&&(t=e.tickets.map(function(e,t,n){return{id:e.id,subject:e.subject}})),t}});n.exports=r}}),this.require.define({\"lib/problems_data_source\":function(e,t,n){var r=Em.Object.create({recentProblems:t(\"models/recent_problems\"),topLabelOption:{label:I18n.t(\"txt.tickets.recent.problems.label\")},bottomLabelOption:{label:I18n.t(\"txt.tickets.recent.problems.search\")},fetchData:function(e){this.recentProblems.refresh(),this.set(\"callback\",e)},refreshData:function(){if(!this.getPath(\"recentProblems.isFetched\"))return;var e=this.recentProblems.map(function(e,t,n){var r=\"#%@ %@\".fmt(e.id,e.subject);return{\nvalue:e.id,label:r}}),t=[];t.addObject(this.topLabelOption),t.addObjects(e),t.addObject(this.bottomLabelOption),this.get(\"callback\")(t)}.observes(\"recentProblems.isFetched\")});n.exports=r}}),function(e){var t={subscribe:function(e,t){RadarClient.alloc(\"expiry\",function(){RadarClient.status(e).on(function(e){var n=e&&e.value&&e.value.updated_at;t({updatedAt:n})}).subscribe()})},unsubscribe:function(e,t){RadarClient.status(e).unsubscribe()}};Em.Resource.PushTransport=t}(this),this.require.define({\"lib/routing/deferred_route\":function(e,t,n){function r(e){this.invoke=function(t){var n=$.Deferred();return e.call(undefined,t,n).done(function(e){n.resolve(e)}),n.promise()}}n.exports=r}}),this.require.define({\"lib/routing/redirect\":function(e,t,n){function r(e,n){Zendesk.Routes.get(e,function(){var e=t(\"lib/routing/deferred_route\");if($.isFunction(n)){var r=n.call(undefined,this.params);this.replaceLocation(r)}else if(n instanceof e){var i=this;n.invoke(this.params).done(function(e){i.replaceLocation(e)})}else this.replaceLocation(n)})}n.exports=r}}),this.require.define({\"lib/routing/user_route\":function(e,t,n){function r(e,t,n){t.done(function(){var t;e.get(\"isAgent\")?t=\"assigned_tickets\":t=\"tickets\";var r=\"#/users/%@/%@\".fmt(e.get(\"id\"),t);n.resolve(r)})}var i=t(\"lib/routing/deferred_route\"),s=new i(function(e,t){var n=Zendesk.User.create({id:e.id}),i=n.fetch();return r(n,i,t),i.promise()});n.exports=s}}),function(){Zendesk.ruleCountUpdater=new Lotus.Batcher({timeout:500,run:function(e){var t=e.map(function(e){return e.get(\"id\")});return $.ajax({url:\"/api/v2/views/count_many\",data:{ids:t.join()},dataType:\"json\"})}}),Zendesk.ruleCountUpdater.onSuccess.add(function(e){var t;_.each(e.view_counts,function(e){t=Zendesk.Filter.create({id:e.view_id}),t.setCounts({count:e.value,freshCount:e.fresh,countApproximation:e.pretty}),e.fresh?Zendesk.ruleCountUpdater.remove(t):Zendesk.ruleCountUpdater.add(t)})})}(),this.require.define({\"lib/settings\":function(e,t,n){var r=t(\"lib/current_account\"),i=r.get(\"settings\");n.exports=i}}),this.require.define({\"lib/settings_consumer\":function(e,t,n){var r=t(\"lib/settings\"),i=Em.Mixin.create({settings:r});n.exports=i}}),function(e){e.Zd.BaseButton=Em.Button.extend({disabledBinding:\"parentView.disabled\"}),e.Zd.ArrowButton=Em.Button.extend({disabledBinding:\"parentView.disabled\",didInsertElement:function(){this.$().attr(\"data-toggle\",\"dropdown\")}}),e.Zd.SplitButtonMenu=Em.View.extend(require(\"lib/account_consumer\"),{disabled:null})}(this),this.require.define({\"lib/subscription/advertised_features\":function(e,t,n){var r=t(\"lib/subscription/subscription_plan_type\"),i={1:Em.Object.create({features:{included:[I18n.t(\"txt.admin.subscriptions.available_features.max_agents\",{count_agents:3}),I18n.t(\"txt.admin.subscriptions.available_features.macros\"),I18n.t(\"txt.admin.subscriptions.available_features.triggers_automations\"),I18n.t(\"txt.admin.subscriptions.available_features.custom_fields\"),I18n.t(\"txt.admin.subscriptions.available_features.sla\"),I18n.t(\"txt.admin.subscriptions.available_features.ticket_sharing\")],missing:[I18n.t(\"txt.admin.subscriptions.available_features.domain_mapping\"),I18n.t(\"txt.admin.subscriptions.available_features.satisfaction_ratings\"),I18n.t(\"txt.admin.subscriptions.available_features.granular_forums\"),I18n.t(\"txt.admin.subscriptions.available_features.chat\"),I18n.t(\"txt.admin.subscriptions.available_features.personal_rules\"),I18n.t(\"txt.admin.subscriptions.available_features.email_support\"),I18n.t(\"txt.admin.subscriptions.available_features.multiple_phone_numbers\")]}}),2:Em.Object.create({features:{included:[I18n.t(\"txt.admin.subscriptions.available_features.domain_mapping\"),I18n.t(\"txt.admin.subscriptions.available_features.satisfaction_ratings\"),I18n.t(\"txt.admin.subscriptions.available_features.granular_forums\"),I18n.t(\"txt.admin.subscriptions.available_features.chat\"),I18n.t(\"txt.admin.subscriptions.available_features.personal_rules\"),I18n.t(\"txt.admin.subscriptions.available_features.email_support\"),I18n.t(\"txt.admin.subscriptions.available_features.multiple_phone_numbers\"),I18n.t(\"txt.admin.subscriptions.available_features.includes_small_features\",{plan_name:\"Starter\"})],missing:[I18n.t(\"txt.admin.subscriptions.available_features.analytics\"),I18n.t(\"txt.admin.subscriptions.available_features.dynamic_content\"),I18n.t(\"txt.admin.subscriptions.available_features.group_rules\"),I18n.t(\"txt.admin.subscriptions.available_features.agent_collision\"),I18n.t(\"txt.admin.subscriptions.available_features.business_hours\"),I18n.t(\"txt.admin.subscriptions.available_features.rule_filtering\"),I18n.t(\"txt.admin.subscriptions.available_features.sandbox\"),I18n.t(\"txt.admin.subscriptions.available_features.agent_display_name\"),I18n.t(\"txt.admin.subscriptions.available_features.paper_invoicing\"),I18n.t(\"txt.admin.subscriptions.available_features.phone_support\")]}}),3:Em.Object.create({features:{included:[I18n.t(\"txt.admin.subscriptions.available_features.analytics\"),I18n.t(\"txt.admin.subscriptions.available_features.dynamic_content\"),I18n.t(\"txt.admin.subscriptions.available_features.group_rules\"),I18n.t(\"txt.admin.subscriptions.available_features.agent_collision\"),I18n.t(\"txt.admin.subscriptions.available_features.business_hours\"),I18n.t(\"txt.admin.subscriptions.available_features.rule_filtering\"),I18n.t(\"txt.admin.subscriptions.available_features.sandbox\"),I18n.t(\"txt.admin.subscriptions.available_features.agent_display_name\"),I18n.t(\"txt.admin.subscriptions.available_features.paper_invoicing\"),I18n.t(\"txt.admin.subscriptions.available_features.phone_support\"),I18n.t(\"txt.admin.subscriptions.available_features.includes_small_and_medium\",{small_plan_name:\"Starter\",medium_plan_name:\"Basic\"})],missing:[I18n.t(\"txt.admin.subscriptions.available_features.light_agents\"),I18n.t(\"txt.admin.subscriptions.available_features.agent_roles\"),I18n.t(\"txt.admin.subscriptions.available_features.rule_analysis\"),I18n.t(\"txt.admin.subscriptions.available_features.ip_restriction\"),I18n.t(\"txt.admin.subscriptions.available_features.email_archiving\"),I18n.t(\"txt.admin.subscriptions.available_features.multi_branding\"),I18n.t(\"txt.admin.subscriptions.available_features.weekend_phone_support\"),I18n.t(\"txt.admin.subscriptions.available_features.improved_search\")]}}),4:Em.Object.create({features:{included:[I18n.t(\"txt.admin.subscriptions.available_features.light_agents\"),I18n.t(\"txt.admin.subscriptions.available_features.agent_roles\"),I18n.t(\"txt.admin.subscriptions.available_features.ip_restriction\"),I18n.t(\"txt.admin.subscriptions.available_features.email_archiving\"),I18n.t(\"txt.admin.subscriptions.available_features.multi_branding\"),I18n.t(\"txt.admin.subscriptions.available_features.weekend_phone_support\"),I18n.t(\"txt.admin.subscriptions.available_features.improved_search\"),I18n.t(\"txt.admin.subscriptions.available_features.includes_all_plans\")],missing:[I18n.t(\"txt.admin.subscriptions.available_features.all_features\")]}})},s={lookupByPlanType:function(e){return i[e]}};n.exports=s}}),this.require.define({\"lib/subscription/subscription_plan_type\":function(e,t,n){var r={1:\"starter\",2:\"regular\",3:\"plus\",4:\"enterprise\"},i={starter:1,regular:2,plus:3,enterprise:4},s={lookupPlanName:function(e){return r[e]},lookupPlanType:function(e){return i[e]}};n.exports=s}}),function(){Zendesk.TicketParser={parse:function(e){return e?(e=Em.copy(e),delete e.comments,e=Zendesk.TicketParser._niceIdToId(e),e=Zendesk.TicketParser.parseTags(e),e=Zendesk.TicketParser._moveToJsonAliases(e),e=Zendesk.TicketParser._parseCustomFields(e),e=Zendesk.TicketParser._parseSubject(e),e):e},_niceIdToId:function(e){return e.nice_id&&(e.id=e.nice_id,delete e.nice_id),e},parseTags:function(e){var t=e.current_tags;return t===null||t===\"\"?e.tags=[]:t!==undefined&&(e.tags=$.trim(t).split(/\\s+/).uniq()),delete e.current_tags,e},_moveToJsonAliases:function(e){var t=[\"requester\",\"submitter\",\"assignee\",\"group\",\"organization\"];return _.each(t,function(t){if(e.hasOwnProperty(t+\"_id\")){var n=e[t+\"_id\"];n?(e[t]=e[t]||{},e[t].id=n):e[t]=n,delete e[t+\"_id\"]}}),e},_parseCustomFields:function(e){var t=e.ticket_field_entries,n,r;return t&&_.each(t,function(t){n=\"custom_field_\"+t.ticket_field_id,r=Zendesk.TicketFields.byAttributeName(n),r&&(e[n]=r.deserializeValue(t.value))}),e},_parseSubject:function(e){return(e.subject===\"\"||e.subject==null)&&e.description&&(e.subject=e.description.substring(0,50)+\"...\"),e}}}(),this.require.define({\"views/tickets/ticket_fields/ticket_field_label_support\":function(e,t,n){var r=Em.Mixin.create({customLabelText:null,labelText:function(){return this.get(\"customLabelText\")||this.getPath(\"content.humanizedName\")}.property(\"customLabelText\",\"content.humanizedName\").cacheable(),isRequired:function(){return this.getPath(\"content.required\")}.property(\"content.required\").cacheable(),hintedLabelText:function(){var e=this.get(\"labelText\");return this.get(\"isRequired\")&&(e=\"%@*\".fmt(e)),e}.property(\"labelText\",\"isRequired\").cacheable()});n.exports=r}}),function(){Zendesk.RegisterTicketView=Em.Mixin.create({didInsertElement:function(){this._super();var e=this.nearestWithBehavior(Zendesk.TicketFieldViews);e&&e.registerTicketFieldView&&e.registerTicketFieldView(this)},willDestroyElement:function(){this._super();var e=this.nearestWithBehavior(Zendesk.TicketFieldViews);e&&e.unregisterTicketFieldView&&e.unregisterTicketFieldView(this)}}),Zendesk.TicketFieldLabelSupport=require(\"views/tickets/ticket_fields/ticket_field_label_support\"),Zendesk.TicketPropertyWrapper=Em.Mixin.create(Zendesk.RegisterTicketView,Zendesk.TicketFieldLabelSupport,{ticketBinding:\"workspace.ticket\",classNames:\"form_field\",classNameBindings:[\"content.attributeName\",\"Zendesk.ticketFields.hasTicketTypeField\"]}),Zendesk.TicketPropertyMacroChange=Em.Mixin.create({isHighlighted:!1,updateMacroChange:function(){this.getPath(\"ticket.applyingMacro\")?(this.set(\"isHighlighted\",!0),this.highlightInputs(!0)):this.isHighlighted&&(this.highlightInputs(!1),this.set(\"isHighlighted\",!1))}.observes(\"value\"),highlightInputs:function(e){var t=this.$().find(\"input, button, textarea\"),n=t.length?t:this.$();n.length&&n.toggleClass(\"highlighted\",e)}}),Zendesk.TicketPropertyField=Em.Mixin.create(Zendesk.TicketPropertyMacroChange,{init:function(){return this.set(\"_disabledManually\",!1),this._super()},disabled:function(e,t){return arguments.length==2&&this.set(\"_disabledManually\",t),this.get(\"_disabledManually\")||!this.getPath(\"ticket.userPermissions.updateTicket\")}.property(\"ticket.userPermissions.updateTicket\",\"_disabledManually\").volatile(),noChangeLabel:function(){return I18n.t(\"control.dropdown.value.no_change\")}.property().cacheable(),template:Em.Handlebars.compile('')}),Zendesk.TicketProperty=Em.Mixin.create(Zendesk.TicketPropertyWrapper,Zendesk.TicketPropertyField)}(),this.require.define({\"lib/tracking\":function(e,t,n){function u(){var e=Zd.currentUser.get(\"id\");return Zd.currentUser.get(\"isEndUser\")?\"end-user\":e&&!r.get(\"trial\")?\"agent-\"+Base64.encode(e.toString()):e}function a(e,t){if(r){var n={sdr_s:o,sdr_o:r.get(\"subdomain\"),sdr_u:u(),sdr_m:t,sdr_a:e};$.get(\"/tracker/pixel.gif?\"+$.param(n))}}var r=t(\"lib/current_account\"),i=t(\"lib/environment\"),s=t(\"lib/utils\").freeze,o=i.production?\"SP-1111-01\":\"SP-11110-01\";n.exports=a}}),function(){Zendesk.UserCanEditProperties=Em.Mixin.create({disabledBinding:Em.Binding.oneWay(\"user.userPermissions.editProperties\").bool().not()}),Zendesk.UserCanEditOrganization=Em.Mixin.create({disabledBinding:Em.Binding.oneWay(\"user.userPermissions.editOrganization\").bool().not()}),Zendesk.UserCanEditGroups=Em.Mixin.create({disabledBinding:Em.Binding.oneWay(\"Zd.currentUser.isAdmin\").bool().not()}),Zendesk.UserCanEditRole=Em.Mixin.create({disabledBinding:Em.Binding.oneWay(\"user.userPermissions.editRole\").bool().not()})}(),function(){Zendesk.ValidationError=function(e,t){this._message=\"\",this.parse(e,t)},Zendesk.ValidationError.prototype={parse:function(e,t){var n,r;try{n=JSON.parse(t),r=\"

    \"+I18n.t(\"activerecord.errors.messages.could_not_save_\"+e.toLowerCase())+\"

    \"+\"
      \",n.details?_.each(n.details,function(e,t){e!==\"Record validation errors\"&&(r+=\"
    • \"+e[0].description+\"
    • \")}):_.each(n,function(e,t){e[0]===\"base\"?r+=\"
    • \"+e[1].capitalize()+\"
    • \":r+=\"
    • \"+e[0].capitalize()+\" \"+e[1]+\"
    • \"}),r+=\"
    \",this._message=r}catch(i){}},message:function(){return this._message}},Zendesk.ValidationError.generateMessage=function(e,t){return(new Zendesk.ValidationError(e,t)).message()}}(),function(e){e.Zendesk=e.Zendesk||{};var t=function(){this.watchedTicketIds=[],this.pollPeriod=15,this.idle=!1,this.statusCallback=null,this.collisionSupport=e.Zendesk.AgentCollision,this.currentPoll=null,this.pollForStatus=$.proxy(this.pollForStatus,this),$(document).bind(\"idle.idleTimer\",$.proxy(function(){this.idle=!0},this)),$(document).bind(\"active.idleTimer\",$.proxy(function(){this.idle=!1,this.currentPoll!==null&&chronos.clearTimeout(this.currentPoll),this.pollForStatus()},this))};t.prototype={startPolling:function(e,t,n){this.watchedTicketIds=e,this.statusCallback=t,this.currentPoll!==null&&chronos.clearTimeout(this.currentPoll),this.pollPeriod=n||15,this.pollForStatus()},incrementPollPeriod:function(){this.pollPeriod=Math.min(60,this.pollPeriod+15)},pollForStatus:function(){if(this.idle||this.watchedTicketIds.length===0)return;this.collisionSupport.fetchViewers(this.watchedTicketIds).done($.proxy(function(e){var t=e.reduce(function(e,t){return e[parseInt(t.ticket_nice_id,10)]=t.others_viewing,e},{});this.statusCallback(t),this.incrementPollPeriod(),this.currentPoll=chronos.setTimeout(this.pollForStatus,this.pollPeriod*1e3)},this))}},e.Zendesk.ViewingStatusPoller=t,e.Zendesk.viewingStatusPoller=new t}(this),function(){Zendesk.TextArea=Em.View.extend(Em.TextSupport,{classNames:[\"ember-text-area\",\"autoresize\"],attributeBindings:[\"placeholder\"],tagName:\"textarea\",paste:_.debounce(function(){this._updateEmberValue()},50),didInsertElement:function(){this.$().attr(\"id\",this.get(\"id\")),this._updateElementValue();var e=this;this.$().bind(\"input cut paste\",function(){e._elementValueDidChange()})},_updateEmberValue:function(){this.set(\"value\",this.$().val())},_updateElementValue:Em.observer(function(){this.get(\"value\")!==this.$().val()&&this.$().val(this.get(\"value\"))},\"value\")}),Zendesk.LabeledTextArea=Lotus.Views.LabeledFieldView.extend({classNames:[\"labeled-text-area\"],FieldView:Zendesk.TextArea.extend({attributeBindings:[\"placeholder\"],placeholderBinding:\"parentView.placeholder\",valueBinding:\"parentView.value\"})})}(),this.require.define({\"lib/views/auto_resizable_text_area\":function(e,t,n){var r=Zd.TextArea.extend({onValueChange:function(){var e=this.$().data(\"AutoResizer\");e&&Em.run.next(function(){e.check()})}.observes(\"value\"),didInsertElement:function(){this.value!=null&&(this._super(),this.$().autoResize())}});n.exports=r}}),function(){Zd.BootstrapDropdownView=Em.View.extend({close:function(){this.$().removeClass(\"open\")}}),Zd.BootstrapDropdownButton=Em.Button.extend({triggerAction:function(){return this.nearestInstanceOf(Zd.BootstrapDropdownView).close(),this._super.apply(this,arguments)}})}(),function(){Zd.BootstrapModalButton=Em.Button.extend({cancelModal:function(){var e=this.$().closest(\".modal\");e&&e.data(\"modal\")&&e.data(\"modal\").hide()}})}(),Zendesk.ButtonContainer=Em.Mixin.create({didInsertElement:function(){var e=this.get(\"buttonSelector\"),t=this.get(\"buttonOptions\")||{},n=this.get(\"buttonClick\");if(!e){this._super();return}var r=this.$(e).button(t);this.set(\"button\",r),this.set(\"uiButton\",r.data(\"button\")),n&&r.bind(\"click\",$.proxy(n,this)),this._super()}}),function(){var e='';Zendesk.DateView=Em.View.extend(Zendesk.TicketProperty,{formattedValue:function(){var e=$.datepicker.formatDate(I18n.translations[\"date.datepicker.date_format\"],this.get(\"value\"));return this.get(\"value\")&&e}.property(\"value\").volatile(),render:function(t){this._super(t);var n=this.get(\"formattedValue\")||undefined;t.push(e.fmt(n,I18n.t(\"txt.input.date.placeholder\"),this.get(\"id\")))},didInsertElement:function(){this._super();var e=this;this.$(\"input\").datepicker({dateFormat:I18n.translations[\"date.datepicker.date_format\"],onSelect:$.proxy(this._selectDate,this)}),this.onDisableChange()},processDate:function(e,t,n){return new Date(e,t,n)},_selectDate:function(e,t){var n=this.processDate(t.selectedYear,t.selectedMonth,+t.selectedDay);return this.set(\"value\",n),!1},update:function(){this.$(\"input\").val(this.get(\"formattedValue\"))}.observes(\"value\"),onDisableChange:function(e){this.$(\"input\").prop(\"disabled\",this.get(\"disabled\"))}.observes(\"disabled\")})}(),function(e){var t=require(\"lib/utils\").htmlEscape;$.fn.getPreText=function(){var e=$(\"
    \").html(this.html());return $.browser.webkit&&e.find(\"div\").replaceWith(function(){return\"\\n\"+this.innerHTML}),$.browser.msie&&e.find(\"p\").replaceWith(function(){return this.innerHTML+\"
    \"}),($.browser.mozilla||$.browser.opera||$.browser.msie)&&e.find(\"br\").replaceWith(\"\\n\"),$.trim(e.text())},Zendesk.TextAreaEditableView=Em.View.extend({classNames:[\"editable\",\"textarea\",\"value\"],didInsertElement:function(){this.$(\"a\").live(\"click\",function(e){$(e.target).is(\"a\")&&(window.open($(this).attr(\"href\")),e.stopPropagation())}),this.onDisableChange()},onDisableChange:function(e){var t=this.get(\"disabled\");this.$().toggleClass(\"disabled\",t),this.$().prop(\"contentEditable\",!t)}.observes(\"disabled\"),focusIn:function(){var e=this.$().html();e===\"-\"?(this.$().html(\"\"),this.set(\"originalValue\",\"\")):this.set(\"originalValue\",this.get(\"value\"))},focusOut:function(){var e=this.$().getPreText();e===\"\"&&this.$().html(\"-\"),e!==this.get(\"originalValue\")&&(this.get(\"model\").set(this.get(\"property\"),e),this.get(\"model\").save({update:!1}))},_render:function(){var e=t(this.get(\"value\"));e=Zendesk.AutoLinker.link(e),e===\"\"&&(e=\"-\"),Em.run.next(this,function(){this.$().html(e)})}.observes(\"value\")}),Zendesk.TextFieldEditableView=Em.TextField.extend({inlineUpdates:!0,didInsertElement:function(){this._super(),this.onDisableChange()},focusIn:function(){this.set(\"originalValue\",this.get(\"value\"))},focusOut:function(){typeof this.get(\"value\")==\"string\"&&this.set(\"value\",$.trim(this.get(\"value\"))),this.get(\"inlineUpdates\")&&this.get(\"value\")!==this.get(\"originalValue\")&&this.get(\"model\").save({update:!1})},onDisableChange:function(e){var t=this.get(\"disabled\");this.$().toggleClass(\"ui-state-disabled\",t)}.observes(\"disabled\")})}(this),function(){Zendesk.FocusGroup=Em.Mixin.create({setupFocusGroup:function(){var e=this,t=this.get(\"focusGroup\");if(!t)return;this.$(t).onLoseFocusOnce(function(){e.get(\"groupFocusOut\")&&(e.get(\"groupFocusOut\").call(e),e.cancelFocusGroup())})},cancelFocusGroup:function(){$(document).unbind(\".onLoseFocusOnce\")},focusIn:function(){this.setupFocusGroup()}})}(),function(){Zd.IframeView=Em.View.extend({tagName:\"iframe\",classNames:\"iframe\".w(),attributeBindings:\"src name width height\".w(),src:null,name:\"zendesk-clean-admin\",width:\"100%\",height:\"100%\"})}(),function(){Zendesk.LabelView=Em.View.extend({render:function(e){this._super(e);var t=e.prepend(\"label\");t.attr(\"for\",Em.guidFor(this.getPath(\"childViews.firstObject\"))),t.push(this.get(\"labelText\"))},labelText:function(){return this.get(\"i18nLabel\")?I18n.t(this.get(\"i18nLabel\")):this.get(\"label\")}.property(\"label\",\"i18nLabel\").volatile()})}(),function(){var e=function(e,t){var n=e.getPath(t);n&&n.destroy&&n.destroy(),e.setPath(t,null)};Zendesk.MenuContainer=Em.Mixin.create({didInsertElement:function(){e(this,\"menu\");var t=this.get(\"menuSelector\"),n=this.get(\"menuOptions\")||{slideDuration:175,slideEasing:\"easeInOutCirc\"},r=this.get(\"menuSelect\");if(!t){this._super();return}var i=this.$(t).iosMenu(n).hide();this.set(\"menu\",i),this.set(\"uiMenu\",i.data(\"menu\")),r&&i.bind(\"menuselect\",$.proxy(r,this)),this._super()},didDestroy:function(){this._super&&this._super(),e(this,\"menu\"),e(this,\"uiMenu\")}})}(),function(){var e=Em.Object.extend({displayText:function(){return I18n.t(\"txt.organization.section.\"+this.get(\"name\"))}.property(\"name\",\"count\").cacheable(),organizationBinding:Em.Binding.oneWay(\"delegate.organization\"),activeSectionBinding:Em.Binding.oneWay(\"delegate.section\"),href:function(){var e=this.getPath(\"delegate.sectionURLPrefixForOrganization\")||this.getPath(\"delegate.sectionURLPrefix\");return\"%@/%@\".fmt(e,this.get(\"name\"))}.property(\"delegate.sectionURLPrefixForOrganization\",\"delegate.sectionURLPrefix\",\"name\").volatile(),active:function(){return this.get(\"name\")===this.get(\"activeSection\")}.property(\"name\",\"activeSection\").cacheable()});e.reopenClass({navItemMap:{tickets:\"tickets\",users:\"users\"},navigationItems:function(t){return _(this.navItemMap).map(function(n,r){var i=\"organization.%@.length\".fmt(n);return e.create({name:r,delegate:t,count:function(){var e;return this.get(\"name\")===\"tickets\"?e=this.getPath(\"delegate.organization.tickets.total\"):e=this.getPath(i),isNaN(e)?\"-\":e}.property(i,\"delegate.organization.tickets.length\").cacheable()})})}}),Zendesk.OrganizationInfoNavItem=e}(),Zd.PasswordField=Em.TextField.extend({type:\"password\"}),function(){Zendesk.Popover=Em.Mixin.create({didInsertElement:function(){var e=this.$(),t=this.get(\"content\")||I18n.t(this.get(\"contentI18n\")),n=this.get(\"title\")||I18n.t(this.get(\"titleI18n\")),r=this.get(\"placement\")||\"right\";e.popover({offset:7,html:!0,animate:!1,title:n,content:t,placement:r}),this._super.apply(this,arguments)},dismissPopover:function(){this.$().popover(\"hide\")}}),Zendesk.PopoverView=Em.View.extend(require(\"lib/settings_consumer\"),Zendesk.Popover,{hasUserTags:function(){return!!this.getPath(\"settings.has_user_tags\")}.property(\"settings.has_user_tags\").cacheable()})}(),function(){var e=Em.Mixin.create({render:function(e){if(this.get(\"everActivated\"))return this._super(e)},rerender:function(){this._super()}.observes(\"everActivated\")});Zd.RenderIfActivated=e,Zd.RenderIfActivatedView=Em.View.extend(e)}(),function(){var e=require(\"lib/tracking\");Zendesk.ReportingGlyph=Em.View.extend({click:function(){e(\"Reporting\",\"Lotus-general\")}})}(),function(e){e.Zd=e.Zd||{},e.Zd.Mixins=e.Zd.Mixins||{};var t=Em.Mixin.create({setSelected:function(e){var t=e?\"addToSelection\":\"removeFromSelection\",n=this.get(\"controller\")||this.getPath(\"parentView.controller\");n&&n[t]&&n[t]([this.getPath(\"content.id\")])}});e.Zd.Mixins.BulkSelection=t}(this),function(e){function t(e,t){var n=!!Em.get(t,\"isDebug\"),r=e.get(\"id\"),i=e.renderValue(Em.get(t,r),n),s=i;if(r===\"subject\"||r===\"description\")s=''+i+\"\";return''+s+\"\"}function n(e,t){var n=Em.get(t,e.get(\"id\"));return''+e.renderGroupingHeader()+\" \"+e.renderGroupingValue(n,!0,t)}function r(e,t){return''+n(e,t)+\"\"+\"\"}function i(e){if(e.get(\"isSelectable\")){var t=e.get(\"selected\")?'checked=\"checked\"':\"\";return''.fmt(t)}return''}e.Zendesk=e.Zendesk||{};var s=Em.View.extend(Lotus.Mixins.CollectionNavigationItem,Zd.Mixins.BulkSelection,{tagName:\"tr\",classNameBindings:[\"inFocus\",\"dirty\",\"current\",\"content.statusName\",\"content.selected\",\"content.isViewedByOthers\"],didInsertElement:function(){var e=this.get(\"newGrouping\"),t=this.get(\"content\");e&&(this.groupHeader=$(r(e,t)),this.$().before(this.groupHeader)),this.$(\"td .pop\").zd_popover({selector:function(){return this.closest(\"tr\").find(\"td.tooltip .popover\")}})},click:function(e){var t=this.get(\"parentView\");t.set(\"childViewInFocus\",this);if(!this.isElementInSelectionColumn(e.target))return this.goToTicket(),!1;t.doSelect(this.get(\"content\"))},isElementInSelectionColumn:function(e){var t=$(e),n=t.parents(\"td.selection\")[0];return t.is(\"td.selection\")||n&&$.contains(n,e)},willDestroyElement:function(){this.groupHeader&&this.groupHeader.remove()},goToTicket:function(){this.get(\"controller\").openTicket(this.get(\"content\"))},_columns:null,columns:function(e,t){return t&&this.set(\"_columns\",t),this.get(\"_columns\")||this.getPath(\"collectionView.columns\")}.property(\"collectionView.columns\",\"_columns\").volatile(),render:function(e){var n=this.get(\"content\"),r=this.get(\"columns\");e.push(i(n)),r.forEach(function(r){e.push(t(r,n))}),this._super.apply(this,arguments)},updateSelected:function(){var e=this.getPath(\"content.selected\");this.$(\"td.selection input\").prop(\"checked\",e),this.setSelected(e)}.observes(\"content.selected\"),previousTicket:function(){var e=this.get(\"contentIndex\");if(e>0){var t=this.getPath(\"parentView.content\");if(t)return t.objectAt(e-1)}},newGrouping:function(){var e=this.getPath(\"collectionView.groupingColumn\");if(!e)return!1;var t=this.get(\"content\"),n=this.previousTicket(),r=e.get(\"id\"),i=e.renderGroupingValue(Em.get(t,r),!0,t),s=n&&e.renderGroupingValue(Em.get(n,r),!0,n);return n&&i===s?!1:e}.property(\"content.id\").cacheable()});e.Zendesk.TicketTableRowView=s}(this),function(){function e(){var e=this.get(\"elementInFocus\");if(e==null)return;$.popover.clear(),this.get(\"controller\").openTicket(e)}Zendesk.TicketsTableBodyView=Em.CollectionView.extend(Lotus.Mixins.CollectionNavigation,Lotus.Mixins.ResponderView,{tagName:\"tbody\",itemTagName:\"tr\",itemViewClass:Zendesk.TicketTableRowView,activate:e,navigateRight:e,quickview:function(){var e=this.get(\"childViewInFocus\");e&&$.popover.toggle(e.$(\"td.subject span\"))},moveQuickview:function(){$.popover.present()&&this.quickview.call(this)}.observes(\"childViewInFocus\")})}(),function(){var e=require(\"lib/utils\").htmlEscape;Zendesk.TokenListView=Em.View.extend(Zendesk.MenuContainer,Zendesk.FocusGroup,{name:\"token\",compactModeLimit:8,lookup:Em.K,focusGroup:\"ul.token_list, ul.suggestions, ul.token_list input\",menuSelector:\".suggestions\",classNameBindings:[\"disabled:ui-state-disabled\"],enableAutocompleteSeparators:!0,autocompleteSeparators:/\\s|,/,isInitialized:!1,menuSelect:function(e,t){this.selectSuggestion(t.item)},compactMode:function(){return this.getPath(\"tokens.length\")>this.get(\"compactModeLimit\")+1?\"compact_mode\":null},render:function(e){if(!this.get(\"isInitialized\"))return!1;this._super(e);var t=this.get(\"tokens\");e.push('
      '.fmt(this.get(\"name\"),this.compactMode())),this._renderTokens(e,t),e.push(''.fmt(I18n.t(\"txt.tokens.more\",{remaining_count:this.getPath(\"tokens.length\")-this.get(\"compactModeLimit\")}))),this._renderInput(e),e.push(\"
    \"),e.push('
      ')},_update:function(){!this.get(\"isInitialized\")&&(this.get(\"isReady\")||this.getPath(\"source.isNew\"))&&(this.set(\"isInitialized\",!0),this.rerender())}.observes(\"isReady\"),_resetSearch:function(){this.get(\"menu\").hide(),this.get(\"searchField\").val(\"\").trigger(\"autocomplete.reset\"),this.cancelFocusGroup()},focusIn:function(){this._super(),this.$(\"ul.token_list\").removeClass(\"ui-state-default\").addClass(\"ui-state-focus\"),this.set(\"isFocused\",!0)},groupFocusOut:function(){this.$(\"ul.token_list\").addClass(\"ui-state-default\").removeClass(\"ui-state-focus\"),this.set(\"isFocused\",!1),this._resetSearch()},_renderTokens:function(e,t){if(!t)return;t.forEach(function(t){this.renderToken(e,t)},this)},onDisableChange:function(){this.$(\"input\").prop(\"disabled\",this.get(\"disabled\"))}.observes(\"disabled\"),renderToken:function(t,n){var r='×';t.push('
    • %@%@
    • '.fmt(this.get(\"name\"),e(n),r))},renderSuggestion:function(e){return\"
    • \"+e+\"
    • \"},highlightSearchResult:function(e,t){var n=new RegExp($.ui.autocomplete.escapeRegex(t),\"i\");return e.replace(n,\"$&\")},_renderInput:function(e){e.push('
    • '.fmt(this.get(\"name\"),this.get(\"id\")))},didInsertElement:function(){this._super(),this.set(\"searchField\",this.$(\".%@Search input\".fmt(this.get(\"name\"))));var e=this.get(\"menu\"),t=this,n;this.get(\"enableAutocompleteSeparators\")?n=this.get(\"autocompleteSeparators\"):n=undefined,this.get(\"menu\").bind(\"menuwrap\",function(e,n){n.direction==\"prev\"&&($(this).data(\"menu\").blur(),t.get(\"searchField\").focus())}).bind(\"keydown\",function(t){if(t.keyCode===$.ui.keyCode.TAB&&e.is(\":visible\")){t.preventDefault();var n=e.data(\"menu\");n.active&&this.selectSuggestion(n.active),this._resetSearch(),this.get(\"searchField\").focus()}}.bind(this)),this.get(\"searchField\").fastAutocomplete({lookup:this.get(\"lookup\"),add:_.bind(this.addToken,this),noBlur:!0,separators:n,choices:Zendesk.autoCompleterNumChoices,render:function(n,r){e.empty(),_.each(n,function(n){e.append(t.renderSuggestion(n,r))}),e.data(\"menu\").refresh(),_.any(n)&&t.get(\"isFocused\")?e.show().position({my:\"left top\",at:\"left bottom\",of:t.$(\".token_list\")}):e.hide()}}).bind(\"keyup\",function(e){var n=t.get(\"menu\");t.get(\"searchField\").val().length===0?Em.run.next(t,function(){this.set(\"searchFieldIsEmpty\",!0)}):t.set(\"searchFieldIsEmpty\",!1);if(!n.is(\":visible\"))return;switch(e.keyCode){case $.ui.keyCode.DOWN:n.data(\"menu\").focusFirst(),n.focus();break;case $.ui.keyCode.ENTER:t.selectSuggestion(n.find(\"li:first\"))}}).bind(\"blur\",function(){t.get(\"menu\").is(\":visible\")||t.groupFocusOut()}),this.onDisableChange()},click:function(){this.get(\"searchField\").focus()},update:function(){if(!this.get(\"isInitialized\"))return!1;this.$(\"ul.token_list\").removeClass(\"compact_mode\");var e=this.get(\"searchField\");e&&(e.val(\"\"),this.set(\"searchFieldIsEmpty\",!0));var t=[],n=\"ul.%@s li.token\".fmt(this.get(\"name\"));this.$(n).remove(),this._renderTokens(t,this.get(\"tokens\")),this.$(\"ul.token_list\").prepend(t.join(\"\")),this.getPath(\"ticket.applyingMacro\")?this.highlight():this.resetHighlight()}.observes(\"tokens.@each\"),highlight:function(){this.$(\".highlightable\").addClass(\"highlighted\")},resetHighlight:function(){this.$(\".highlightable\").removeClass(\"highlighted\")},mouseUp:function(e){this.$(\"ul.token_list\").removeClass(\"compact_mode\");var t=$(e.target);if(t.is(\"a.delete\")){var n=t.parent();this.removeTokenByElement(n)}},keyUp:function(e){switch(e.keyCode){case $.ui.keyCode.BACKSPACE:if(!this.get(\"searchFieldIsEmpty\"))return;var t=this.$(\"ul.token_list li.token\").filter(\":last\");t.length&&this.removeTokenByElement(t);break;case $.ui.keyCode.ESCAPE:this._resetSearch(),this.get(\"searchField\").focus();break;case $.ui.keyCode.ENTER:$.trim(this.get(\"searchField\").val())!==\"\"&&this.addToken(this.get(\"searchField\").val()),this._resetSearch()}},willDestroyElement:function(){var e=this.get(\"menu\").data(\"menu\");e&&e.destroy&&e.destroy(),this.get(\"menu\").unbind(),this.set(\"menu\",null),this.get(\"searchField\").unbind(),this.set(\"searchField\",null)}})}(),function(){var e=Em.Object.extend({displayText:function(){return I18n.t(\"txt.user.section.\"+this.get(\"name\"))}.property(\"name\",\"count\").cacheable(),userBinding:Em.Binding.oneWay(\"delegate.user\"),activeSectionBinding:Em.Binding.oneWay(\"delegate.section\"),href:function(){return\"%@/%@\".fmt(this.getPath(\"delegate.sectionURLPrefix\"),this.get(\"name\"))}.property(\"delegate.sectionURLPrefix\",\"name\").volatile(),active:function(){return this.get(\"name\")===this.get(\"activeSection\")}.property(\"name\",\"activeSection\").cacheable()});Zd.UserInfoNavItem=Em.Object.extend(e),Zd.UserInfoNavItem.reopenClass({navItemMap:{tickets:\"requestedTickets\",ccs:\"ccdTickets\",topics:\"topics\",topic_comments:\"topic_comments\",votes:\"votes\",subscriptions:\"subscriptions\"},navigationItems:function(t){return _(this.navItemMap).map(function(n,r){var i=\"user.related.%@\".fmt(n);return e.create({delegate:t,name:r,count:function(){var e=this.getPath(i);return 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Zendesk.AccountSettings.create({})}.property().cacheable()}),Zendesk.AccountSettings=Ember.Resource.define({url:function(){return\"/api/v2beta/settings.json\"},schema:{private_attachments:Boolean,chat_welcome_message:Boolean,uses_12_hour_clock:Boolean,comments_public_by_default:Boolean,is_agent_collision_enabled:Boolean,is_collaboration_enabled:Boolean,maximum_chat_requests:Boolean,reverse_event_order:Boolean,ticket_tagging:Boolean,has_voice_enabled:Boolean,in_voice_maintenance:Boolean,has_voice_logging:Boolean,has_chat_enabled:Boolean,has_user_tags:Boolean,shorten_url:String,apps_use:Boolean,apps_create_private:Boolean,apps_create_public:Boolean,prefer_lotus:Boolean,lotus_reporting:Boolean}}).extend({autoFetch:!1})}(),function(){function e(e){return new Date(e.getFullYear(),e.getMonth(),e.getDate(),23,59,59)}Zendesk.Account=Zendesk.Account.define({schema:{screenrTicketRecorderId:String,screenrDomain:String,pubsubServers:Object},parse:function(e){return e.screenrTicketRecorderId=e.screenr_tickets_recorder_id,e.screenrDomain=e.screenr_host,e.pubsubServers=e.pubsub_servers,delete e.screenr_tickets_recorder_id,delete e.screenr_host,delete e.pubsub_servers,e}});var t=Zendesk.Account.create({daysLeftInTrial:function(){var t=this.get(\"trial_expires_on\"),n=new Date,r=Math.abs(+e(t)- +e(n))/1e3;return Math.floor(r/86400)}.property(\"trial_expires_on\").volatile()});t.fetch(),t.get(\"settings\").fetch(),Zd.currentAccount=t}(),function(e){e.Zendesk.AccountSettings=Zendesk.AccountSettings.define({schema:{screencastsForTicketsEnabled:Boolean,useStatusHold:Boolean},parse:function(e){return e.screencastsForTicketsEnabled=e.screencasts_for_tickets_enabled,delete e.screencasts_for_tickets_enabled,e.use_status_hold===undefined?e.useStatusHold=!1:e.useStatusHold=e.use_status_hold,delete e.use_status_hold,e}}).extend({shortenUrlOptional:function(){return this.get(\"shorten_url\")===\"optional\"}.property(\"shorten_url\").cacheable()})}(this),function(){Zendesk.AttachmentThumbnail=Em.Resource.define({schema:{id:Number,file_name:String,content_url:String,content_type:String,size:Number}}),Zendesk.Attachment=Zendesk.AttachmentThumbnail.define({schema:{thumbnails:{type:Em.ResourceCollection,itemType:Zendesk.AttachmentThumbnail,nested:!0}}}).reopen({thumbnailUrl:function(){var e=this.get(\"thumbnails\");if(!e)return null;var t=e.objectAt(0);return t?t.get(\"content_url\"):null}.property(\"thumbnails.@each.content_url\").cacheable()})}(),function(){Zendesk.User=Ember.Resource.define({url:\"/api/v2/users\",schema:{id:Number,external_id:String,name:String,alias:String,created_at:Date,updated_at:Date,active:Boolean,verified:Boolean,locale_id:Number,time_zone:String,last_login_at:Date,email:String,phone:String,signature:String,details:String,notes:String,role:String,moderator:Boolean,ticket_restriction:String,only_private_comments:Boolean,tags:Object,authenticity_token:String,photo:{type:Zendesk.Attachment,nested:!0}},parse:function(e){return e.user||e}}).extend({isAgent:function(){var e=this.get(\"role\");return e===\"agent\"||e===\"admin\"}.property(\"role\").cacheable(),isAdmin:function(){return this.get(\"role\")===\"admin\"}.property(\"role\").cacheable(),isAgentNotAdmin:function(){return this.get(\"role\")===\"agent\"}.property(\"role\").cacheable(),isEndUser:function(){var e=this.get(\"role\");return e===\"end-user\"||!e}.property(\"role\").cacheable(),roleDisplayName:function(){var e=this.get(\"role\")||\"end-user\";return I18n.t(\"type.updated_by.%@\".fmt(e).underscore())}.property(\"role\").volatile(),displayName:function(){return this.get(\"name\")||this.get(\"email\")}.property(\"name\",\"email\").cacheable(),profileImageUrl:function(){var e=new Zendesk.Photo(this.getPath(\"photo.content_url\"),this.get(\"email\"));return e.url()}.property(\"photo\",\"email\").cacheable()}),Zendesk.User.current=Zendesk.User.create(),Zendesk.User.current.resourceURL=function(){return\"/api/v2/users/me\"}}(),this.require.define({\"models/ticket/types\":function(e,t,n){var r={defaultChannelBackMap:{twitter:\"1\",facebook:\"0\"},Types:{0:\"ticket\",1:\"question\",2:\"incident\",3:\"problem\",4:\"task\",TICKET:0,QUESTION:1,INCIDENT:2,PROBLEM:3,TASK:4},Statuses:{0:\"new\",1:\"open\",2:\"pending\",3:\"solved\",4:\"closed\",5:\"deleted\",6:\"hold\",NEW:0,OPEN:1,PENDING:2,SOLVED:3,CLOSED:4,DELETED:5,HOLD:6},Priorities:{0:\"-\",1:\"low\",2:\"normal\",3:\"high\",4:\"urgent\",NONE:0,LOW:1,NORMAL:2,HIGH:3,URGENT:4},PrioritySets:{0:\"FULL\",1:\"BASIC\",FULL:0,BASIC:1},SatisfactionTypes:{0:I18n.t(\"type.satisfaction.unoffered\"),1:I18n.t(\"type.satisfaction.offered\"),4:I18n.t(\"type.satisfaction.bad\"),5:I18n.t(\"type.satisfaction.bad_with_comment\"),16:I18n.t(\"type.satisfaction.good\"),17:I18n.t(\"type.satisfaction.good_with_comment\"),UNOFFERED:0,OFFERED:1,BAD:4,BADWITHCOMMENT:5,GOOD:16,GOODWITHCOMMENT:17,unoffered:I18n.t(\"type.satisfaction.unoffered\"),offered:I18n.t(\"type.satisfaction.offered\"),bad:I18n.t(\"type.satisfaction.bad\"),bad_with_comment:I18n.t(\"type.satisfaction.bad_with_comment\"),good:I18n.t(\"type.satisfaction.good\"),good_with_comment:I18n.t(\"type.satisfaction.good_with_comment\")},UpdatedByTypes:{0:I18n.t(\"type.updated_by.agent\"),1:I18n.t(\"type.updated_by.end_user\"),AGENT:0,END_USER:1},Vias:{0:I18n.t(\"type.via.web-form\"),4:I18n.t(\"type.via.mail\"),5:I18n.t(\"type.via.api\"),8:I18n.t(\"type.via.rule\"),9:I18n.t(\"type.via.ticket-linked\"),10:I18n.t(\"type.via.group-deletion\"),11:I18n.t(\"type.via.user-change\"),12:I18n.t(\"type.via.user-deletion\"),13:I18n.t(\"type.via.group-change\"),14:I18n.t(\"type.via.resource-push\"),15:I18n.t(\"type.via.iphone\"),16:I18n.t(\"type.via.getsatisfaction\"),17:I18n.t(\"type.via.dropbox\"),19:I18n.t(\"type.via.ticket-merge\"),20:I18n.t(\"type.via.batch\"),21:I18n.t(\"type.via.ticket-suspended\"),22:I18n.t(\"type.via.solution-suggest\"),23:I18n.t(\"type.via.twitter-favorite\"),24:I18n.t(\"type.via.topic\"),25:I18n.t(\"type.via.user-merge\"),26:I18n.t(\"type.via.twitter-dm\"),27:I18n.t(\"type.via.closed-ticket\"),28:I18n.t(\"type.via.logmein\"),29:I18n.t(\"type.via.chat\"),30:I18n.t(\"type.via.twitter\"),31:I18n.t(\"type.via.ticket-sharing\"),32:I18n.t(\"type.via.macro-reference\"),33:I18n.t(\"type.via.voice-mail\"),34:I18n.t(\"type.via.phone-inbound\"),35:I18n.t(\"type.via.phone-outbound\"),36:I18n.t(\"type.via.blog\"),37:I18n.t(\"type.via.text-message\"),38:I18n.t(\"type.via.facebook\"),WEB_FORM:0,MAIL:4,API:5,RULE:8,TICKET_LINKED:9,GROUP_DELETION:10,USER_CHANGE:11,USER_DELETION:12,GROUP_CHANGE:13,RESOURCE_PUSH:14,IPHONE:15,GETSATISFATION:16,DROPBOX:17,TICKET_MERGE:19,BACTH:20,TICKET_SUSPENDED:21,SOLUTION_SUGGEST:22,TWITTER_FAVORITE:23,TOPIC:24,USER_MERGE:25,TWITTER_DM:26,CLOSED_TICKET:27,LOGMEIN:28,CHAT:29,TWITTER:30,TICKET_SHARING:31,MACRO_REFERENCE:32,VOICE:33,PHONE_INBOUND:34,PHONE_OUTBOUND:35,BLOG:36,TEXT_MESSAGE:37,FACEBOOK:38,LOTUS:42},ViasReverse:{}};for(var i in r.Vias)r.ViasReverse[r.Vias[name]]=name.toLowerCase();n.exports=r}}),this.require.define({\"models/ticket_collision_properties_mixin\":function(e,t,n){var r=Em.Mixin.create({init:function(){this.set(\"otherUpdaters\",[]),this._super.apply(this,arguments)},isViewedByOthers:function(){var e=this.get(\"otherViewers\");return e!=null&&e.length&&e.length>0}.property(\"otherViewers\").cacheable(),otherViewersMessage:function(){var e=this.get(\"otherViewers\");return e==null||e.length===0?null:e.length===1?I18n.t(\"txt.ticket.collision.other_viewers.one\",{person:e[0]}):e.length===2?I18n.t(\"txt.ticket.collision.other_viewers.two\",{person1:e[0],person2:e[1]}):I18n.t(\"txt.ticket.collision.other_viewers.many\",{count:e.length})}.property(\"otherViewers\").cacheable(),hasMoreThanTwoViewers:function(){var e=this.get(\"otherViewers\");return e!=null&&e.length&&e.length>2}.property(\"otherViewers\").cacheable(),moreThanTwoViewersDetailMessage:function(){var e=this.get(\"otherViewers\");return e!=null?e.join(\", \"):\"\"}.property(\"otherViewers\").cacheable(),wasUpdatedByOthers:function(){return!_.isEmpty(this.get(\"otherUpdaters\"))}.property(\"otherUpdaters.length\").cacheable()});n.exports=r}}),this.require.define({\"mixins/fetch_all_next_pages\":function(e,t,n){var r=Em.Mixin.create({init:function(){this._super.apply(this,arguments),Em.addListener(this,\"didFetch\",this,this.fetchNextPageIfNecessary)},parse:function(e){this._super.apply(this,arguments),this.set(\"nextPage\",e.next_page)},fetchNextPageIfNecessary:function(e,t){this.get(\"nextPage\")&&Em.Resource.ajax({url:this.get(\"nextPage\")}).done(function(t,n,r){e.appendNextPage(t),Em.sendEvent(e,\"didFetch\")})},appendNextPage:function(e){var t=this.parse(e);this.get(\"content\").pushObjects(t)}});n.exports=r}}),this.require.define({\"views/filters/renderers/value_renderers\":function(e,t,n){var r=Sammy.Object.prototype.escapeHTML,i=t(\"models/ticket/types\"),s=function(e,t,n){var r=e?new Date(e):null;if(r)if(t)r=I18n.t(\"txt.filters.columns.date_as_week_with_year\",{year:r.getWeekYear(),number:r.getWeek()});else{var i=n===\"due_date\"?!1:!0;r=Zendesk.TimestampView.renderDateTime(r,{relative:i})}return r},o={statusRenderer:function(e){if(e==null)return\"\";var t=String(e).toLowerCase();return' '.fmt(t)},statusRendererForGroupingHeading:function(e){return e?I18n.t(\"type.status.\"+String(e).toLowerCase()):\"-\"},priorityRenderer:function(e){return e?I18n.t(\"type.priority.\"+e):\"-\"},typeRenderer:function(e){return e?I18n.t(\"type.ticket.\"+e):\"-\"},subjectRenderer:function(e){return e!=null?r(e):\"-\"},dateRenderer:function(e,t){return e!=null?s(e,t):\"-\"},dueDateRenderer:function(e,t){return e!=null?s(e,t,\"due_date\"):\"-\"},updatedByTypeRenderer:function(e){return i.UpdatedByTypes[e]||Zendesk.Ticket.UpdatedByTypes[Zendesk.Ticket.UpdatedByTypes.END_USER]},localeRenderer:function(e){var t=Zd.locales.findProperty(\"id\",e)||Zd.locales.findProperty(\"locale\",e);return t?t.get(\"name\"):e?e:\"-\"},idRenderer:function(e){return\"#\"+e},objectNameRenderer:function(e){return e==null?\"-\":Em.get(e,\"name\")},checkboxRenderer:function(e){if(e==null)return\"-\";var t=e===\"1\"||e===!0?\"checked_label\":\"unchecked_label\";return I18n.t(\"ticket_fields.field_checkbox.\"+t)},emptyRenderer:function(){return\"\"},defaultRenderer:function(e){return e==null||e===\"\"?\"-\":r(e)}};n.exports=o}}),this.require.define({\"views/filters/renderers/column_renderers\":function(e,t,n){var r=t(\"views/filters/renderers/value_renderers\"),i=r,s=Em.Object.create({status:i.statusRenderer,priority:i.priorityRenderer,type:i.typeRenderer,subject:i.subjectRenderer,description:i.subjectRenderer,created:i.dateRenderer,updated:i.dateRenderer,assigned:i.dateRenderer,solved:i.dateRenderer,updated_requester:i.dateRenderer,updated_assignee:i.dateRenderer,due_date:i.dueDateRenderer,created_at:i.dateRenderer,updated_at:i.dateRenderer,assigned_at:i.dateRenderer,solved_at:i.dateRenderer,requester_updated_at:i.dateRenderer,assignee_updated_at:i.dateRenderer,due_date_at:i.dueDateRenderer,updated_by_type_id:i.updatedByTypeRenderer,locale_id:i.localeRenderer,satisfaction_score:i.defaultRenderer,requester:i.objectNameRenderer,submitter:i.objectNameRenderer,assignee:i.objectNameRenderer,organization:i.objectNameRenderer,group:i.objectNameRenderer,ticket_id:i.idRenderer,nice_id:i.idRenderer,id:i.idRenderer,tagger:i.defaultRenderer,textext:i.defaultRenderer,textarea:i.defaultRenderer,integer:i.defaultRenderer,decimal:i.defaultRenderer,checkbox:i.checkboxRenderer,regexp:i.defaultRenderer,unknownProperty:function(){return i.defaultRenderer}}),o=Em.Object.create({status:i.statusRendererForGroupingHeading,unknownProperty:function(e){return s.get(e)}}),u=Em.Object.create({status:i.emptyRenderer}),a=Em.Object.create(),f=Em.Object.extend({rendererMap:null,getRendererFor:function(e){return this.getPath(\"rendererMap.\"+e)}}),l=Em.Object.extend({rendererMap:null,getRendererFor:function(e,t){var n=this.getPath(\"rendererMap.\"+e);return n||function(){return Em.get(t,\"title\")}}}),c={valueRenderers:f.create({rendererMap:s}),groupingValueRenderers:f.create({rendererMap:o}),headerRenderers:l.create({rendererMap:u}),groupingHeaderRenderers:l.create({rendererMap:a})};n.exports=c}}),this.require.define({\"mixins/factory_with_identity_map\":function(e,t,n){var r=Em.get,i=function(e){return r(this,\"identityMap\").get(String(e))},s=function(e){var t;if(e==null)return;return typeof e==\"number\"||typeof e==\"string\"?t=e:t=r(e,\"id\"),r(this,\"identityMap\").remove(String(t))},o=function(e,t){e!=null&&r(this,\"identityMap\").set(String(e),t)},u=function(e){var t=e.id,n=r(this,\"identityMap\"),i;return t!=null&&n.has(t)?n.get(t):(this.factoryName===\"create\"?i=this._super.apply(this,arguments):i=this.create.apply(this,arguments),r(i,\"id\")!=null&&o.call(this,r(i,\"id\"),i),i)},a=function(e){e=e||\"create\";var t={factoryName:e,identityMap:new Em.Map,byId:i,removeFromMap:s};return t[e]=u,Em.Mixin.create(t)};n.exports=a}}),this.require.define({\"models/column\":function(e,t,n){var r=t(\"mixins/factory_with_identity_map\"),i=t(\"views/filters/renderers/column_renderers\"),s=Em.Object.extend({id:null,sortable:function(){return this.get(\"id\")!==\"status\"}.property(\"id\").cacheable(),type:null,title:\"\",renderValue:null,renderGroupingValue:null,renderHeader:null,renderGroupingHeader:null,init:function(){this.setupRenderers()},typeDidChange:function(){this.get(\"type\")&&this.setupRenderers()}.observes(\"type\"),setupRenderers:function(){var e=this.get(\"type\")||this.get(\"id\");this.renderValue=i.valueRenderers.getRendererFor(e),this.renderGroupingValue=i.groupingValueRenderers.getRendererFor(e),this.renderHeader=i.headerRenderers.getRendererFor(e,this),this.renderGroupingHeader=i.groupingHeaderRenderers.getRendererFor(e,this)},destroy:function(){this.constructor.removeFromMap(this),this._super()}});s.reopenClass(r(\"createColumn\"));var o={status:I18n.t(\"ticket_fields.status.label\"),priority:I18n.t(\"ticket_fields.priority.label\"),type:I18n.t(\"ticket_fields.type.label\"),subject:I18n.t(\"ticket_fields.subject.label\"),description:I18n.t(\"ticket_fields.description.label\"),created:I18n.t(\"ticket_fields.created.label\"),updated:I18n.t(\"ticket_fields.updated.label\"),assigned:I18n.t(\"ticket_fields.assigned.label\"),solved:I18n.t(\"ticket_fields.solved.label\"),updated_requester:I18n.t(\"ticket_fields.updated_requester.label\"),updated_assignee:I18n.t(\"ticket_fields.updated_assignee.label\"),due_date:I18n.t(\"ticket_fields.due_date.label\"),created_at:I18n.t(\"ticket_fields.created.label\"),updated_at:I18n.t(\"ticket_fields.updated.label\"),assigned_at:I18n.t(\"ticket_fields.assigned.label\"),solved_at:I18n.t(\"ticket_fields.solved.label\"),requester_updated_at:I18n.t(\"ticket_fields.updated_requester.label\"),assignee_updated_at:I18n.t(\"ticket_fields.updated_assignee.label\"),due_date_at:I18n.t(\"ticket_fields.due_date.label\"),updated_by_type_id:I18n.t(\"ticket_fields.updated_by_type.label\"),locale_id:I18n.t(\"ticket_fields.locale_id.label\"),satisfaction_score:I18n.t(\"ticket_fields.satisfaction_score.label\"),requester:I18n.t(\"ticket_fields.requester.label\"),submitter:I18n.t(\"ticket_fields.submitter.label\"),assignee:I18n.t(\"ticket_fields.assignee.label\"),organization:I18n.t(\"ticket_fields.organization.label\"),group:I18n.t(\"ticket_fields.group.label\"),ticket_id:I18n.t(\"ticket_fields.id.label\"),nice_id:I18n.t(\"ticket_fields.id.label\"),id:I18n.t(\"ticket_fields.id.label\")};_(o).forEach(function(e,t){s.createColumn({id:t,title:e})}),n.exports=s}}),this.require.define({\"models/filter/filter_output\":function(e,t,n){var r=t(\"models/column\"),i=Em.Object.extend({columnDefs:null,columns:function(){var e=this.get(\"columnDefs\")||[];return e.map(function(e){var t,n,i;typeof e==\"string\"?n=e:e&&typeof e==\"object\"&&(n=e.id,i=e.title,t=e.type);var s=r.byId(n);return s?(i&&s.set(\"title\",i),t&&s.set(\"type\",t),s):r.createColumn({id:n,title:i,type:t})})}.property(\"columnDef\").cacheable(),toJSON:function(){return{columns:this.get(\"columns\").map(function(e){return e.id})}}});n.exports=i}}),this.require.define({\"models/filter/filter_record\":function(e,t,n){var r=Em.Object.extend({isSelectable:!0,selected:function(e,t){return arguments.length===2&&(t=t&&this.get(\"isSelectable\")),t}.property().cacheable()});n.exports=r}}),this.require.define({\"models/filter/filter_ticket\":function(e,t,n){var r=Em.get,i=t(\"models/filter/filter_record\"),s=function(e){return e instanceof Date?e:e?new Date(e):null},o=i.extend(t(\"models/ticket_collision_properties_mixin\"),{init:function(){var e=r(this,\"priority\"),t=r(this,\"status\"),n=r(this,\"type\")||\"ticket\",i=r(this,\"last_comment\");return Em.setProperties(this,{created_at:s(this.get(\"created_at\")),updated_at:s(this.get(\"updated_at\")),due_date_at:s(this.get(\"due_date_at\")),solved_at:s(this.get(\"solved_at\")),assigned_at:s(this.get(\"assigned_at\")),requester_updated_at:s(this.get(\"requester_updated_at\")),assignee_updated_at:s(this.get(\"assignee_updated_at\")),created:s(this.get(\"created\")),updated:s(this.get(\"updated\")),due_date:s(this.get(\"due_date\")),solved:s(this.get(\"solved\")),assigned:s(this.get(\"assigned\")),updated_requester:s(this.get(\"updated_requester\")),updated_assignee:s(this.get(\"updated_assignee\")),statusName:t,statusDisplayName:t?I18n.t(\"type.status.\"+t):\"\",priorityDisplayName:e?I18n.t(\"type.priority.\"+e):\"-\",priorityClassName:e?\"priority_\"+e:\"priority_-\",type:n,typeDisplayName:I18n.t(\"type.ticket.\"+n),lastComment:i,isSuspended:!!r(this,\"isSuspended\"),isSelectable:t!==\"closed\"}),i&&Em.setProperties(i,{created_at:s(r(i,\"created_at\")),value:r(i,\"body\")}),this._super.apply(this,arguments)}});n.exports=o}}),this.require.define({\"models/filter/filter_ticket_parser\":function(e,t,n){var r=t(\"models/filter/filter_ticket\"),i=function(e,t){return function(n,r){var i=n[e],s=r[t],o=s.find(function(e){return e.id==i});return o}},s=i(\"author_id\",\"users\"),o={requester:i(\"requester_id\",\"users\"),submitter:i(\"submitter_id\",\"users\"),assignee:i(\"assignee_id\",\"users\"),organization:i(\"organization_id\",\"organizations\"),group:i(\"group_id\",\"groups\")},u=Em.Object.extend({filter:null,getRows:function(e){return e.rows||[]},getParseColumnIds:function(){var e=this.getPath(\"filter.columns\").map(function(e){return e.id}),t=this.getPath(\"filter.groupBy\");return e.indexOf(t)===-1&&e.push(t),e},parse:function(e){var t=this.getParseColumnIds();return this.getRows(e).map(function(n){return r.create(this.parseRow(n,e,t))},this)},parseRow:function(e,t,n){var r={};return e.locale&&(e.locale_id=e.locale,delete e.locale),n=n||this.getParseColumnIds(),this.parseLastComment(e,t),n.forEach(function(n){var i=o[n];r[n]=i?i(e,t):e[n]},this),r.subject&&e.ticket&&delete e.ticket.subject,_.extend(r,e.ticket),r},parseLastComment:function(e,t){var n=e.ticket&&e.ticket.last_comment;n&&n.author_id&&(n.author=s(n,t))}});n.exports=u}}),this.require.define({\"models/filter/filter_conditions\":function(e,t,n){var r=Em.Object.extend({init:function(){this.get(\"all\")||this.set(\"all\",[]),this.get(\"any\")||this.set(\"any\",[])},addAllCondition:function(e,t,n){this.get(\"all\").push({field:e,operator:t,value:n})},addAnyCondition:function(e,t,n){this.get(\"any\").push({field:e,operator:t,value:n})},toJSON:function(){return{all:this.get(\"all\"),any:this.get(\"any\")}}});n.exports=r}}),this.require.define({\"models/filter/filter_resource_parser\":function(e,t,n){var r=t(\"models/filter/filter_ticket_parser\"),i=t(\"models/filter/filter_conditions\"),s=function(e){e.execution&&e.execution.sort_by===\"nice_id\"&&(e.execution.sort_by=\"id\")},o=Em.Object.create({parse:function(e){return e==null?null:(e=e.view||e,s(e),this.parseConditions(e),this.parseColumns(e.execution.columns),e)},parseConditions:function(e){if(!e.conditions)return;e.conditions=i.create({all:Em.get(e.conditions,\"all\"),any:Em.get(e.conditions,\"any\")})},parseColumns:function(e){if(!e)return;var t=e.findProperty(\"id\",\"nice_id\");t&&(t.id=\"id\");var n=e.findProperty(\"id\",\"score\");n&&e.removeObject(n);var r=e.findProperty(\"id\",\"status\");r?e.removeObject(r):r={title:I18n.t(\"ticket_fields.status.label\"),id:\"status\"},e.unshift(r)}});n.exports=o}}),this.require.define({\"models/filter/filter_resource\":function(e,t,n){var r=t(\"models/filter/filter_output\"),i=t(\"models/filter/filter_conditions\"),s=t(\"models/filter/filter_resource_parser\"),o=t(\"models/column\"),u=Em.Resource.define({schema:{id:String,title:String,updated_at:Date,created_at:Date,url:String,restriction:Object,conditions:Object,execution:Object},parse:function(e){return this._super(s.parse(e))}}).reopen({resourceURL:function(){var e=this.get(\"id\")||this.getPath(\"filter.id\");return this.get(\"url\")||\"/api/v2/views/\"+e},output:function(){if(!this.get(\"execution\"))return null;var e=this.getPath(\"execution.columns\"),t=this.getPath(\"execution.group\");t&&o.createColumn({id:Em.get(t,\"id\"),title:Em.get(t,\"title\")});if(e)return r.create({columnDefs:e})}.property(\"execution\").cacheable()}).reopenClass({createFromDefinition:function(e,t){t&&(t=this.parse(t));var n=this.create({fetch:$.when.bind($),expire:Em.K},t);return e&&n.reopen(e),n}});n.exports=u}}),this.require.define({\"models/filter/filter_preset_executor\":function(e,t,n){var r=Em.Object.extend({filter:null,execute:function(e){var t=e.get(\"page\"),n=e.get(\"perPage\"),r=this.executeURL(t,n);return Em.Resource.ajax({url:r,type:\"GET\",contentType:\"application/json\"})},urlParams:function(e,t){var n=this.get(\"filter\"),r=n.get(\"sortBy\"),i=n.get(\"sortOrder\"),s=n.get(\"groupBy\"),o=n.get(\"groupOrder\"),u={per_page:t,page:e};return!s&&r&&i&&(u.sort_by=r,u.sort_order=i),u.sort_by===\"ticket_id\"&&(u.sort_by=\"id\"),u},executeURL:function(e,t){var n=this.urlParams(e,t);return\"/api/v2/views/\"+this.getPath(\"filter.id\")+\"/execute.json?\"+$.param(n)}});n.exports=r}}),this.require.define({\"models/filter/incidents_filter_factory\":function(e,t,n){var r=t(\"models/filter/filter_resource\"),i=t(\"models/filter/filter_preset_executor\"),s=t(\"models/filter/filter_ticket_parser\"),o={id:null,active:!0,title:\"Incidents\",execution:{columns:[{id:\"status\"},{id:\"id\"},{id:\"subject\"},{id:\"requester\"},{id:\"created_at\"},{id:\"group\"},{id:\"assignee\"}],group_by:null,group_order:null,sort_by:null,sort_order:null}},u=i.extend({executeURL:function(e,t){var n=this.urlParams(e,t),r=this.getPath(\"filter.relatedTicket.id\");return\"/api/v2/tickets/%@/incidents.json?include=groups,users&%@\".fmt(r,$.param(n))}}),a=function(e){return e.tickets||[]},f=function(e){return e=e||{},Em.assert(\"Incidents filter needs to have a relatedTicket!\",e.relatedTicket!=null),e.executor=e.executor||u.create(),e.ticketParser=e.ticketParser||s.create({getRows:a}),e.resource=e.resource||r.createFromDefinition(null,o),e.isSortingEnabled=!1,Zd.Filter.create(e)};n.exports=f}}),function(){var e=require(\"mixins/fetch_all_next_pages\"),t=require(\"models/filter/incidents_filter_factory\"),n=Em.ResourceCollection.extend({type:\"Zendesk.User\",autoFetch:!1,parse:function(e){var t={};return _(e).each(function(e){t[e.id]=t[e.id]||e}),this._super(_(t).values())}});Zendesk.TicketSharedProperties=Em.Mixin.create({href:function(){return\"#/tickets/\"+(this.get(\"id\")||\"new/%@\".fmt(this.get(\"newTicketId\")))}.property(\"id\",\"newTicketId\").cacheable(),hasSubject:function(){return this.get(\"subject\")!==null}.property(\"isFetched\").cacheable(),title:function(){return this.get(\"subject\")||this.get(\"description\")}.property(\"subject\",\"description\").cacheable(),humanizedIdentity:function(){return I18n.t(\"txt.ticket.identity_label\",{id:this.get(\"id\")})}.property(\"id\").cacheable(),lastComment:function(){var e=this.get(\"last_comment\");if(e){var t=e.get(\"body\")||e.get(\"value\");if($.trim(t)!==this.get(\"description\"))return e}return!1}.property(\"last_comment\",\"description\").cacheable(),isClosed:function(){return this.get(\"status_id\")===Zendesk.Ticket.Statuses.CLOSED}.property(\"status_id\").cacheable(),isProblem:function(){return this.get(\"ticket_type_id\")===Zendesk.Ticket.Types.PROBLEM}.property(\"ticket_type_id\").cacheable(),isIncident:function(){return this.get(\"ticket_type_id\")===Zendesk.Ticket.Types.INCIDENT}.property(\"ticket_type_id\").cacheable(),isTask:function(){return this.get(\"ticket_type_id\")===Zendesk.Ticket.Types.TASK}.property(\"ticket_type_id\").cacheable(),statusName:function(){return Zendesk.Ticket.Statuses[this.get(\"status_id\")]}.property(\"status_id\").cacheable(),statusDisplayName:function(){var e=this.get(\"statusName\");return e?I18n.t(\"type.status.\"+e):\"\"}.property(\"statusName\").cacheable(),statusClassNameBinding:Em.Binding.oneWay(\"statusName\").fmt(\"status_%@\"),typeName:function(){return Zendesk.Ticket.Types[this.get(\"ticket_type_id\")||Zendesk.Ticket.Types.TICKET]}.property(\"ticket_type_id\").cacheable(),typeDisplayName:function(){return I18n.t(\"type.ticket.\"+this.get(\"typeName\"))}.property(\"typeName\").cacheable(),typeClassNameBinding:Em.Binding.oneWay(\"typeName\").fmt(\"type_%@\"),priorityName:function(){return Zendesk.Ticket.Priorities[this.get(\"priority_id\")]}.property(\"priority_id\").cacheable(),priorityDisplayName:function(){var e=this.get(\"priorityName\");return e===\"-\"?e:I18n.t(\"type.priority.\"+e)}.property(\"priority_id\").cacheable(),priorityClassNameBinding:Em.Binding.oneWay(\"priorityName\").fmt(\"priority_%@\"),viaClass:function(){var e=this.get(\"via_id\"),t={4:\"mail\",23:\"twitter\",26:\"twitter\",30:\"twitter\",29:\"chat\",33:\"voice_voicemail\",34:\"voice_inbound\",35:\"voice_outbound\",38:\"facebook\",17:\"feedback tab\",24:\"topic\",41:\"fb_private_message\"};return t[e]||\"web\"}.property(\"via_id\").cacheable(),hasNewStatus:function(){return this.get(\"status_id\")===Zendesk.Ticket.Statuses.NEW||this.get(\"status_id\")===undefined}.property(\"status_id\").cacheable(),isNotNewBinding:Em.Binding.from(\"isNew\").not(),selected:function(e,t){return arguments.length===2&&(t=t&&!this.get(\"isClosed\")),t}.property().cacheable()}),Zendesk.Ticket=Em.Resource.define({url:\"/api/v1/tickets\",identityMapLimit:20,schema:{id:Number,subject:String,description:String,priority_id:Number,problem_id:Number,status_id:Number,ticket_type_id:Number,via_id:Number,updated_by_type_id:Number,satisfaction_score:Number,assigned_at:Date,created_at:Date,due_date:Date,initially_assigned_at:Date,solved_at:Date,status_updated_at:Date,updated_at:Date,requester_updated_at:Date,assignee_updated_at:Date,has_incidents:Boolean,permissions:Object,tags:Object,recipient:String,via_followup_source_id:Number,channel:Object,locale_id:Number,requester:{type:\"Zendesk.User\",nested:!0},organization:{type:\"Zendesk.Organization\",nested:!0},assignee:{type:\"Zendesk.User\",nested:!0},submitter:{type:\"Zendesk.User\",nested:!0},group:{type:\"Zendesk.Group\",nested:!0},audits:{type:Em.ResourceCollection.extend(e,{autoFetch:!1}),itemType:\"Object\",url:\"/api/v20/tickets/%@/audits.json?include=users,organizations,groups,tickets&sort_order=desc\",parse:function(e){this._super.apply(this,arguments);var t=Zd.AuditParser.parse(e);return t}},last_comment:{type:\"Zendesk.Comment\"\n,nested:!0},collaborators:{type:n,itemType:\"Zendesk.User\",url:\"/api/v1/tickets/%@/collaborators\"}},parse:Zendesk.TicketParser.parse}).extend(Zendesk.TicketSharedProperties,Zendesk.AlterEgo,require(\"models/ticket_collision_properties_mixin\"),require(\"lib/settings_consumer\"),{init:function(){this.set(\"tags\",this.get(\"tags\")||[]);var e=t({isSortingEnabled:!1,relatedTicket:this});return this.set(\"incidentsFilter\",e),this._super()},resourceName:\"Ticket\",autoFetch:!1,destroyAllCopies:function(){var e=this.get(\"serverCopy\"),t=this.get(\"forEditing\");e&&e.destroy&&e.destroy(),t&&t.destroy&&t.destroy()},isDefaultPublicComment:function(){return this.getPath(\"userPermissions.makePublicComments\")&&this.getPath(\"settings.comments_public_by_default\")}.property(\"userPermissions.makePublicComments\",\"settings.comments_public_by_default\").volatile(),setDefaultsForEditing:function(){var e=this.get(\"forEditingInstance\");if(!e||!this.get(\"userPermissions\"))return;var t=this.get(\"isDefaultPublicComment\"),n={\"comment.is_public\":t||!1,\"comment.add_short_url\":!1,\"comment.channel_back\":this.get(\"viaClass\")===\"facebook\"?Zendesk.Ticket.defaultChannelBackMap[this.get(\"viaClass\")]:null,\"comment.twitter_channel_back\":this.get(\"viaClass\")===\"twitter\"?Zendesk.Ticket.defaultChannelBackMap[this.get(\"viaClass\")]:null,agreementIdToShare:null};_.each(n,function(t,n){e.getPath(n)===undefined&&e.setPath(n,t)})}.observes(\"forEditingInstance\",\"userPermissions\",\"isDefaultPublicComment\"),isUnsavableBinding:Em.Binding.not(\"isSavable\"),hasRequesterBinding:Em.Binding.bool(\"requester\"),eventsHrefBinding:Em.Binding.oneWay(\"href\").fmt(\"%@/events\"),auditsWithComment:function(){var e=this.getPath(\"audits.content\")||[],t=_.filter(e,function(e){return e.comment});return t}.property(\"audits.content.@each\").cacheable(),stillLoading:function(){return this.getPath(\"audits.content\")===undefined}.property(\"audits.content.@each\").cacheable(),auditsWithCommentInReverse:function(){var e=this.getPath(\"audits.content\")||[],t=_.filter(e,function(e){return e.comment});return this.get(\"auditsWithComment\").reverse()}.property(\"auditsWithComment\").cacheable(),refreshAudits:function(){this.get(\"audits\").refresh()},comment:function(e,t){if(!t)return this.get(\"_comment\")?this.get(\"_comment\"):(this.set(\"_comment\",Zendesk.Comment.create({type:\"Comment\"})),this.get(\"_comment\"));this.set(\"_comment\",t)}.property(\"id\",\"newTicketId\").volatile(),resetNewComment:function(){this.set(\"comment\",Zendesk.Comment.create({type:\"Comment\"})),this.setDefaultsForEditing()},related:function(){var e=this.get(\"id\");return e==null?null:this.get(\"_related\")?this.get(\"_related\"):(this.set(\"_related\",Zendesk.Ticket.Related.create({ticket:this,ticketId:e})),this.get(\"_related\"))}.property(\"id\").volatile(),incidents:function(){if(this.get(\"isProblem\")&&this.get(\"hasIncidents\"))return this.getPath(\"incidentsFilter.tickets\")}.property(\"id\",\"hasIncidents\",\"isProblem\").cacheable(),hasIncidents:function(){return this.get(\"id\")?this.get(\"has_incidents\")&&this.get(\"isProblem\"):!1}.property(\"id\",\"has_incidents\",\"isProblem\").cacheable(),problem:function(){var e=this.get(\"problem_id\");return this.get(\"isIncident\")&&e?Zendesk.Ticket.create({id:e}):null}.property(\"ticket_type_id\",\"problem_id\").volatile(),incidentNotice:function(){var e=this.get(\"problem\");if(e&&e.get(\"subject\")){var t=Zendesk.Helpers.linkTo.urlFor(e),n=\"#\"+e.get(\"id\")+\" \"+e.get(\"subject\");return I18n.t(\"txt.ticket.show.associated_problem.message\",{associated_link:new Handlebars.SafeString('%@'.fmt(t,n))})}return\"\"}.property(\"problem.subject\",\"problem.id\").cacheable(),incidentsUrl:function(){return\"#/tickets/\"+this.get(\"id\")+\"/incidents\"}.property(\"id\").cacheable(),requesterIsNotSubmitter:function(){return this.get(\"requester_id\")===undefined?!1:this.get(\"requester_id\")!==this.get(\"submitter_id\")}.property(\"requester_id\",\"submitter_id\").cacheable(),agreementIdToShare:null,userPermissions:function(){var e=this.get(\"permissions\");this.get(\"id\")||(e={can_update_ticket:!0,can_make_public_comments:!0,can_delete_ticket:!0,can_merge_ticket:!0,can_edit_ticket_tags:!0});if(e&&_(e).keys().length>1){var t=Zendesk.TicketPermissions.create();return t.storePermissions(e),t.set(\"makeAnyComments\",!this.get(\"isClosed\")),t}return null}.property(\"permissions.can_update_ticket\",\"id\",\"permissions\").cacheable(),primaryIdentityForChannel:function(){var e=this.getPath(\"requester.twitterIdentities.0\");if(e)return e.getPath(\"data.screen_name\")}.property(\"requester.twitterIdentities.@each\").volatile(),monitoredTwitterHandleBinding:\"channel.monitored_twitter_account\",toJSON:function(){var e={ticket_type_id:this.get(\"ticket_type_id\"),status_id:this.get(\"status_id\"),problem_id:this.get(\"problem_id\")||\"\",subject:this.get(\"subject\"),group_id:this.get(\"group_id\")||\"\",assignee_id:this.get(\"assignee_id\")||\"\",priority_id:this.get(\"priority_id\"),set_tags:this.get(\"tags\").join(\" \"),via_followup_source_id:this.get(\"via_followup_source_id\"),via_id:this.get(\"via_id\")};e=this._addSharingAgreementId(e),e=this._addRequester(e),e=this._addCollaborators(e),e=this._addCustomFields(e),e=this._addDueDate(e),e=this._addComment(e),e=this._addExternalLinks(e),e=this._addViaId(e),e=this._addScreencasts(e),e=this._addTicketSharingCustomAttributes(e),this.get(\"isNew\")&&(e.submitter_id=Zd.getPath(\"currentUser.id\"));var t={ticket:e};return this.get(\"macro_applied\")&&(t.macro_applied=this.get(\"macro_applied\")),t},save:function(){var e=this.getPath(\"collaborators.content\");return this._super().done(function(e){return this.globalExpire(),this.resetNewComment(),e}.bind(this)).fail(function(){this.get(\"isNew\")&&this.setPath(\"collaborators.content\",e)}.bind(this))},destroy:function(){this.get(\"related\")&&this.get(\"related\").destroy(),this.get(\"comment\")&&this.get(\"comment\").destroy(),this._super()},destroyResource:function(){return this.globalExpire(),this._super()},globalExpire:function(){this.get(\"isDestroyed\")||this.expire(),Zd.get(\"filterManagerController\").expireFilters(),Zd.get(\"dashboardController\").expireFilterTickets()},expire:function(){if(this.get(\"isDestroyed\"))return;this.expireNow(),this.getPath(\"problem.id\")&&Zendesk.Ticket.create({id:this.getPath(\"problem.id\")}).expireNow();var e=this.getPath(\"requester.requestedTickets\"),t=this.getPath(\"organization.tickets\");e&&e.expireNow(),t&&t.expireNow(),this.expireCollections()},fetchData:function(){return this.updateForEditing()},expireCollections:function(){_(this.get(\"collections\")).invoke(\"expireNow\")},collections:function(){var e=[];return _(this.constructor.schema).each(function(t,n){t.get(\"type\").isEmberResourceCollection&&e.push(this.get(n))},this),e}.property().cacheable(),toggleReply:function(){this.setPath(\"comment.is_public\",!0)},toggleNote:function(){this.setPath(\"comment.is_public\",!1)},isNotShared:function(){if(this.get(\"isNew\"))return!0;var e=this.get(\"sharedWith\");return _.isArray(e)&&e.length===0}.property(\"isNew\",\"sharedWith.length\").cacheable(),sharedWith:function(){return this.getPath(\"related.shared\")}.property(\"related.shared\").cacheable(),setAssignee:function(e,t){t===undefined&&(t=null),this.setProperties({group_id:e,assignee_id:t})},dueDateChanged:function(){var e=this.get(\"dirtyAttributes\");return e?e.due_date!==undefined:!1}.property(\"dirtyAttributes\").volatile(),canBeAddedToCalendar:function(){return!this.get(\"isNew\")&&this.getPath(\"serverCopy.due_date\")!=null&&!this.get(\"dueDateChanged\")}.property(\"isNew\",\"dueDateChanged\",\"serverCopy.due_date\").cacheable(),_addRequester:function(e){return this.getPath(\"requester.id\")?e.requester_id=this.getPath(\"requester.id\"):this.getPath(\"requester.email\")&&(e.requester_email=this.getPath(\"requester.email\"),e.requester_name=this.getPath(\"requester.name\")),e},_addSharingAgreementId:function(e){var t=this.get(\"agreementIdToShare\")||\"\";return t===-1?e.unshare_ticket=\"1\":e.agreement_id=t,e},_tagsChanged:function(){this.propertyDidChange(\"dirty\")}.observes(\"tags.@each\"),_addCollaborators:function(e){var t=this.get(\"collaborators\")||_([]);return e.set_collaborators=t.map(function(e){return e.get(\"id\")||e.get(\"email\")}),e.set_collaborators.length===0&&(e.set_collaborators=[\"\"]),e},_addCustomFields:function(e){var t;return e.fields||(e.fields={}),Zendesk.ticketFields.get(\"custom\").forEach(function(t){var n=this.get(t.get(\"attributeName\"));e.fields[t.get(\"id\")]=t.serializeValue(n)},this),e},_addDueDate:function(e){return this.get(\"ticket_type_id\")===Zendesk.Ticket.Types.TASK&&(this.get(\"due_date\")instanceof Date?e.due_date=this.get(\"due_date\").toISOString():e.due_date=this.get(\"due_date\")),e},_addComment:function(e){var t=this.get(\"comment\"),n,r,i,s;return t&&(n=t.get(\"body\"),n&&(this.get(\"id\")?e.comment=t.toJSON():(e.comment={value:n},i=this.getPath(\"submitter.id\"),s=this.getPath(\"requester.id\"),s!=i&&(e.comment.author_id=i),r=t.getPath(\"uploadSet.token\"),r&&(e.comment.uploads=r)))),e},_addExternalLinks:function(e){return e.external_links=this.get(\"external_links\"),e},_addViaId:function(e){if(this.get(\"via_followup_source_id\"))e.via_id=Zendesk.Ticket.Vias.CLOSED_TICKET;else if(!this.get(\"isNew\")||!this.get(\"via_id\"))e.via_id=Zendesk.Ticket.Vias.LOTUS;return e},_addScreencasts:function(e){var t=this.get(\"comment\"),n;return t&&(n=t.get(\"recordedScreencasts\"),n.length>0&&(e.screencasts=n)),e},_addTicketSharingCustomAttributes:function(e){var t=this.get(\"sharingAgreementOptions\");return t!=null&&(e.sharing_agreement_custom_fields=t),e}}),Zendesk.IncidentTicket=Zendesk.Ticket.define({}),Zendesk.TicketCollection=Zendesk.PaginatedResourceCollection.extend({type:Zendesk.Ticket}),Zendesk.setupTicketSchema=function(e){var t={};e.get(\"custom\").forEach(function(e){var n;n=e.get(\"type\"),t[\"custom_field_\"+e.get(\"id\")]=n===\"checkbox\"?Boolean:String}),Zendesk.Ticket=Zendesk.Ticket.define({schema:t})},Zendesk.Ticket.reopenClass(require(\"models/ticket/types\"))}(),function(e){e.Zendesk.CustomRole=Em.Resource.define({schema:{id:Number,name:String,description:String,created_at:Date,updated_at:Date,configuration:Object}}),e.Zendesk.customRoles=Em.ResourceCollection.create({expireIn:31536e3,url:\"/api/v2/custom_roles\",type:\"Zendesk.CustomRole\",parse:function(e){return this._super(e.custom_roles||e)}})}(this),this.require.define({\"models/user/identity_collection\":function(e,t,n){var r=Em.ResourceCollection.extend({type:\"Zendesk.Identity\",autoFetch:!1,hasDirectLine:function(){return this.getPath(\"phoneIdentities.length\")>0}.property(\"phoneIdentities.length\").cacheable(),phoneIdentities:function(){return this.getIdentitiesOfType(\"phone_number\")}.property(\"content.length\").cacheable(),twitterIdentities:function(){return this.getIdentitiesOfType(\"twitter\")}.property(\"content.length\").cacheable(),getIdentitiesOfType:function(e){var t=this.get(\"content\")||[];return t.filterProperty(\"type\",e)}});n.exports=r}}),this.require.define({\"models/filter/ccd_filter_factory\":function(e,t,n){var r=t(\"models/filter/filter_resource\"),i=t(\"models/filter/filter_preset_executor\"),s=t(\"models/filter/filter_ticket_parser\"),o={id:null,active:!0,title:\"Ccd\",execution:{columns:[{id:\"status\"},{id:\"id\"},{id:\"subject\"},{id:\"requester\"},{id:\"created_at\"},{id:\"group\"},{id:\"assignee\"}],group_by:null,group_order:null,sort_by:null,sort_order:null}},u=i.extend({executeURL:function(e,t){var n=this.urlParams(e,t),r=this.getPath(\"filter.relatedUserId\");return\"/api/v2/users/%@/tickets/ccd.json?include=groups,users&%@\".fmt(r,$.param(n))}}),a=function(e){return e.tickets||[]},f=function(e){return e=e||{},Em.assert(\"CCD filter needs to have a relatedUserId!\",e.relatedUserId!=null),e.executor=e.executor||u.create(),e.ticketParser=e.ticketParser||s.create({getRows:a}),e.resource=e.resource||r.createFromDefinition(null,o),e.isSortingEnabled=!1,Zd.Filter.create(e)};n.exports=f}}),function(){var e=Zendesk.User,t=require(\"models/user/identity_collection\"),n=require(\"models/filter/ccd_filter_factory\"),r=e.define({schema:{suspended:Boolean,organization:{type:\"Zendesk.Organization\"},groups:{type:Em.ResourceCollection,itemType:\"Zendesk.Group\",url:\"/api/v2/users/%@/groups\",parse:function(e){return this._super(e.groups||e)}},identities:{type:t,url:\"/api/v2beta/users/%@/identities\"},abilities:Object},parse:function(e){return e&&e.abilities&&e.abilities[0]&&(e.user&&(e.user.abilities=e.abilities[0]),delete e.abilities),e=this._super(e),e&&e.hasOwnProperty(\"ticket_restriction\")&&e.ticket_restriction===null&&(e.ticket_restriction=\"agent_access_all\"),e},url:\"/api/v2/users\",sideloads:[\"abilities\"]}).extend({resourceName:\"User\",autoFetch:!1,remoteExpiryKey:\"users\",toJSON:function(){var e=this.get(\"email\"),t={name:this.get(\"name\"),locale_id:this.get(\"locale_id\"),notes:$.trim(this.get(\"notes\")||\"\"),details:$.trim(this.get(\"details\")||\"\"),organization_id:this.getPath(\"organization.id\")||null,time_zone:this.get(\"time_zone\"),phone:this.get(\"phone\"),role:this.get(\"role\"),moderator:this.get(\"moderator\"),signature:$.trim(this.get(\"signature\")||\"\"),alias:$.trim(this.get(\"alias\")||\"\"),ticket_restriction:this.get(\"ticket_restriction\"),only_private_comments:this.get(\"only_private_comments\"),tags:this.get(\"tags\"),suspended:this.get(\"suspended\"),custom_role_id:this.get(\"custom_role_id\"),external_id:this.get(\"external_id\")};return e&&(t.email=e),t.details===\"-\"&&(t.details=\"\"),t.notes===\"-\"&&(t.notes=\"\"),t.ticket_restriction===\"agent_access_all\"&&(t.ticket_restriction=null),{user:t}},href:function(){var e=this.get(\"id\");return e?\"#/users/%@\".fmt(e):null}.property(\"id\").cacheable(),thumbnail:function(){var e=this.getPath(\"photo.thumbnails.firstObject.content_url\");if(!e&&!this.get(\"isFetched\"))return\"\";if(e)return e;var t=new Zd.Gravatar(this.get(\"email\"),\"/images/types/user_sm.png\");return t.url()}.property(\"photo.thumbnails.firstObject.content_url\",\"isFetched\").volatile(),humanizedIdentitity:function(){return I18n.t(\"txt.user.identity_label\",{name:this.get(\"name\")})}.property(\"name\").cacheable(),isNotOrganizationRestricted:function(){return this.get(\"ticket_restriction\")!==\"organization\"||this.get(\"isAdmin\")}.property(\"ticket_restriction\",\"isAdmin\").volatile(),setRole:function(e){Ember.propertyWillChange(this,\"getRole\"),[\"end-user\",\"agent\",\"admin\"].indexOf(e)>-1?(this.set(\"role\",e),this.set(\"custom_role_id\",null)):typeof e==\"number\"&&(this.set(\"custom_role_id\",e),this.set(\"role\",\"agent\")),Ember.propertyDidChange(this,\"getRole\")},getRole:function(){return this.get(\"role\")==\"admin\"||this.get(\"role\")==\"end-user\"?this.get(\"role\"):this.get(\"custom_role_id\")||this.get(\"role\")}.property(\"role\",\"custom_role_id\").cacheable(),hasOrganization:function(){return!!this.get(\"organization\")}.property(\"organization\").cacheable(),emailDomain:function(){var e=this.get(\"email\");return e?e.replace(/.*@/,\"\"):!1}.property(\"email\").cacheable(),mainIdentity:function(){return this.get(\"email\")?\"<%@>\".fmt(this.get(\"email\")):\"\"}.property(\"email\").cacheable(),firstName:function(){var e=this.get(\"name\");return typeof e!=\"string\"?\"\":_.first(_.last(e.split(\",\")).trim().split(\" \")).trim()}.property(\"name\").cacheable(),uses_12_hour_clock:function(){var e=require(\"lib/current_account\");return e.get(\"uses_12_hour_clock\")}.property(\"id\").cacheable(),groups:function(){var e=this.get(\"id\");return e==null?null:Em.ResourceCollection.create({type:\"Zendesk.Group\",url:\"/api/v2/users/%@/groups\".fmt(e),autoFetch:!1,parse:function(e){return this._super(e.groups||e)}})}.property(\"id\").cacheable(),group_memberships:function(){var e=this.get(\"id\");return e==null?null:Zendesk.GroupMembershipCollection.create({url:\"/api/v2/users/%@/group_memberships\".fmt(e)})}.property(\"id\").cacheable(),refreshGroups:function(){return this.get(\"groups\").refresh()},isAssignable:function(){return Zendesk.assignableGroups.hasAgentId(this.get(\"id\"))}.property(\"id\",\"Zendesk.assignableGroups.agents.@each\").cacheable(),isLightAgent:function(){return this.getPath(\"custom_role.name\")===\"Light Agent\"}.property(\"custom_role.name\").cacheable(),assignTo:function(e){var t=this.get(\"group_memberships\");t.fetch().done(_(function(n){if(t.findProperty(\"group_id\",e.get(\"group_id\")))return e.setProperties({assignee_id:this.get(\"id\")}),!0;var r=t.getPath(\"default.group_id\");if(!r){r=t.get(\"content\")[0];if(!r)return!0;r=r.get(\"group_id\")}e.setProperties({group_id:r,assignee_id:this.get(\"id\")})}).bind(this))},identities:function(){var e=this.get(\"id\");return e==null?null:Em.ResourceCollection.create({type:\"Zendesk.Identity\",url:\"/api/v2beta/users/%@/identities\".fmt(e),autoFetch:!1})}.property(\"id\").cacheable(),emailIdentities:function(){var e=this.get(\"identities\")||[];return e.filterProperty(\"type\",\"email\")}.property(\"identities.@each\").cacheable(),phoneIdentitiesBinding:\"identities.phoneIdentities\",hasDirectLineBinding:Ember.Binding.oneWay(\"identities.hasDirectLine\"),hasPhoneNumber:function(){return!Em.empty(this.get(\"phone\"))||this.getPath(\"phoneIdentities.length\")>0}.property(\"phone\",\"phoneIdentities.length\").cacheable(),googleIdentities:function(){var e=this.get(\"identities\")||[];return e.filterProperty(\"type\",\"google\")}.property(\"identities.@each\").cacheable(),twitterIdentities:function(){var e=this.get(\"identities\")||[];return e.filterProperty(\"type\",\"twitter\")}.property(\"identities.@each\").cacheable(),facebookIdentities:function(){var e=this.get(\"identities\")||[];return e.filterProperty(\"type\",\"facebook\")}.property(\"identities.@each\").cacheable(),openIdIdentities:function(){var e=this.get(\"identities\")||[];return e.filterProperty(\"type\",\"openid\")}.property(\"identities.@each\").cacheable(),agentForwardingIdentities:function(){var e=this.get(\"identities\")||[];return e.filterProperty(\"type\",\"agent_forwarding\")}.property(\"identities.@each\").cacheable(),userPermissions:function(){return Zd.UserPermissions.create({user:this})}.property(\"abilities\",\"id\").cacheable(),canCreateOrganization:function(){return this.get(\"isAdmin\")}.property(\"id\",\"isAdmin\").volatile(),canCreateUser:function(){return Zd.getPath(\"globalPermissions.userEditing\")}.property(\"id\").volatile(),collections:function(){var e=[];_(this.constructor.schema).each(function(t,n){t.get(\"type\").isEmberResourceCollection&&e.push(this.get(n))},this);var t=[\"assignedTickets\",\"requestedTickets\",\"topics\",\"topic_comments\",\"votes\",\"subscriptions\"].map(this.get,this);return e.push.apply(e,t),e}.property().cacheable(),expire:function(){this._super(),this.expireCollections()},expireCollections:function(){_(this.get(\"collections\")).invoke(\"expire\")},globalExpire:function(){this.expire(),Zd.get(\"filterManagerController\").expireFilters(),Zd.get(\"dashboardController\").expireFilterTickets()},related:function(){var e=this.get(\"id\");return e==null?null:Zendesk.User.Related.create({id:e,userId:e})}.property(\"id\").cacheable(),assignedTickets:function(){var e=this.get(\"id\");if(e==null)return null;var t=Zd.Filter.createDynamic({groupBy:\"status\",groupOrder:\"asc\",sortBy:\"updated\",sortOrder:\"desc\",output:[\"status\",\"id\",\"subject\",\"requester\",\"created\",\"updated\",\"group\"],conditions:{all:[{field:\"assignee\",operator:\"is\",value:e}],any:[]}});return this.set(\"assignedTicketsFilter\",t),t.get(\"tickets\")}.property(\"id\").cacheable(),ccdTickets:function(){var e=this.get(\"id\");if(e==null)return null;var t=n({relatedUserId:e});return this.set(\"ccdFilter\",t),t.get(\"tickets\")}.property(\"id\").cacheable(),requestedTickets:function(){var e=this.get(\"id\");if(e==null)return null;var t=Zd.Filter.createDynamic({groupBy:\"status\",groupOrder:\"asc\",sortBy:\"updated\",sortOrder:\"desc\",output:[\"status\",\"id\",\"subject\",\"created\",\"updated\",\"group\",\"assignee\"],conditions:{all:[{field:\"requester\",operator:\"is\",value:e}],any:[]}});return this.set(\"requestedTicketsFilter\",t),t.get(\"tickets\")}.property(\"id\").cacheable(),topics:function(){var e=this.get(\"id\");return e==null?null:Em.ResourceCollection.create({type:\"Zendesk.Topic\",url:\"/api/v2beta/users/\"+e+\"/topics\",autoFetch:!1})}.property(\"id\").cacheable(),topic_comments:function(){var e=this.get(\"id\");return e==null?null:Em.ResourceCollection.create({type:\"Zendesk.TopicComment\",url:\"/api/v2beta/users/\"+e+\"/topic_comments\",autoFetch:!1})}.property(\"id\").cacheable(),votes:function(){var e=this.get(\"id\");return e==null?null:Em.ResourceCollection.create({type:\"Zendesk.Vote\",url:\"/api/v2beta/users/\"+e+\"/votes\",autoFetch:!1})}.property(\"id\").cacheable(),subscriptions:function(){var e=this.get(\"id\");return e==null?null:Em.ResourceCollection.create({type:\"Zendesk.Subscription\",url:\"/api/v2beta/users/\"+e+\"/subscriptions\",autoFetch:!1})}.property(\"id\").cacheable(),ccdTicketsIsEmpty:function(){return this.getPath(\"ccdTickets.length\")<1}.property(\"ccdTickets.length\").cacheable(),topicsIsEmpty:function(){return this.getPath(\"topics.length\")<1}.property(\"topics.length\").cacheable(),topicCommentsIsEmpty:function(){return this.getPath(\"topicComments.length\")<1}.property(\"topicComments.length\").cacheable(),votesIsEmpty:function(){return this.getPath(\"votes.length\")<1}.property(\"votes.length\").cacheable(),subscriptionsIsEmpty:function(){return this.getPath(\"subscriptions.length\")<1}.property(\"subscriptions.length\").cacheable()});Zd.User=r.define({schema:{custom_role:{type:\"Zd.CustomRole\"}}}),Zd.systemUser=Ember.Object.create({id:-1,name:\"Zendesk\",role:\"admin\",photo:{content_url:\"/images/zd_user.png\"}}),Zd.CurrentUser=r.define({url:function(){return\"/api/v2/users/me\"},schema:{custom_role:{type:\"Zd.CustomRole\",nested:!0}},sideloads:[\"abilities\",\"roles\"],parse:function(e){return e&&e.user&&e.roles&&e.roles[0]&&(e.user.custom_role=e.roles[0],delete e.roles),this._super(e)}}),Zendesk.set(\"currentUser\",Zd.CurrentUser.create({autoFetch:!1})),Zendesk.UserCollection=Zendesk.PaginatedResourceCollection.extend({type:Zendesk.User,parse:function(e){return this._super(e.users||e)}})}(),function(){Zendesk.Activity=Em.Resource.define({schema:{id:Number,url:String,verb:String,title:String,actor:{type:Zd.User,nested:!0},user:{type:Zd.User,nested:!0},object:Object,target:Object,created_at:Date,updated_at:Date}}),Zendesk.activities=Em.ResourceCollection.create({type:Zendesk.Activity,expireIn:300,autoFetch:!1,url:\"/api/v2/activities\",parse:function(e){return this._super((e||{}).activities)}})}(),function(){Zendesk.Agreement=Em.Resource.define({schema:{id:Number,name:String,type:String,status:String,partner_name:String,created_at:Date}}).extend({inbound:function(){return this.get(\"type\")===\"inbound\"}.property(\"type\").cacheable()}),Zendesk.Agreements=Em.ResourceCollection.extend({type:Zendesk.Agreement,autoFetch:!1,expireIn:1800,url:\"/api/v2/sharing_agreements\",parse:function(e){return this._super((e||{}).sharing_agreements)},active:function(){return this.filter(function(e){return e.get(\"status\")===\"accepted\"&&!e.get(\"inbound\")})}.property(\"content.@each.status\",\"content.@each.inbound\").cacheable()}),Zendesk.agreements=Zendesk.Agreements.create()}(),function(e){var t=e.Zd=e.Zd||{};t.AttachmentsParser={parse:function(e){var t=[],n=[];return _.each(e,function(e){var r={};r.contentType=e.content_type,r.fileName=e.file_name,r.contentUrl=e.content_url,_.isEmpty(r)||(e.content_type.indexOf(\"image/\")>-1?(e.thumbnails&&e.thumbnails[0]&&(r.thumbnailContentUrl=e.thumbnails[0].content_url),t.push(r)):n.push(r))}),{imageAttachments:t,nonImageAttachments:n}}}}(this),function(e){var t=e.Zd=e.Zd||{};t.EventViaParser={parse:function(e){var t=e&&e.source||{},n=t.rel,r;switch(n){case\"trigger\":case\"macro\":case\"automation\":if(!t.from)return\"\";return r=\"event.via_rule_\"+n,I18n.t(r,{rule_title:t.from.title});case\"problem\":case\"merge\":case\"follow_up\":if(!t.from)return\"\";return r=\"event.via_ticket_\"+n,I18n.t(r,{ticket_id:t.from.id,ticket_title:t.from.title});default:return\"\"}}}}(this),function(e){var t=e.Zd=e.Zd||{};t.ViaParser={parse:function(e){var n=e&&e.channel,r=e&&e.source||{},i=\"\";switch(n){case\"api\":return I18n.t(\"txt.via_types.by_via_type\",{via_type:I18n.t(\"txt.via_types.web_service\")});case\"email\":return r.from&&Em.isArray(r.from.original_recipients)&&(i=I18n.t(\"txt.via_types.by_email_to\",{user:r.from.original_recipients.join(\" \")})),i;case\"forum\":return I18n.t(\"txt.via_types.by_via_type\",{via_type:I18n.t(\"txt.via_types.topic\")});default:return t.EventViaParser.parse(e)}}}}(this),function(e){var t=e.Zd=e.Zd||{};t.ScreencastsParser={parse:function(e,n){return typeof e.system==\"undefined\"||typeof e.system.screencasts==\"undefined\"?[]:_.map(e.system.screencasts,function(e){return e.comment_id=n,t.Screencast.create(e),e})}}}(this),function(e){var t=e.Zd=e.Zd||{};t.VoiceCommentParser={parse:function(e,t){var n=t;n.id=t.id,n.callDuration=t.data.call_duration,n.callID=t.data.call_id,n.from=t.data.from,n.formattedFrom=t.formatted_from,n.formattedTo=t.formatted_to,n.recordingDuration=t.data.recording_duration,n.recordingURL=t.data.recording_url,n.to=t.data.to,n.transcriptionStatus=t.data.transcription_status,n.transcriptionText=t.data.transcription_text,n.transcriptionVisible=t.transcription_visible,n.startedAt=t.data.started_at,n.location=t.data.location,n.locationLabel=I18n.t(\"event.voice.details.location\");if(t.data.answered_by_id){var r=e.users.findProperty(\"id\",parseInt(t.data.answered_by_id,10));r&&(n.agentName=r.name)}n=this.setUserData(n),n.lengthOfPhoneCall=I18n.timeInterval(n.recordingDuration),n.lengthOfPhoneCallLabel=I18n.t(\"event.voice.details.length\");var i=n.startedAt||n.created_at;i&&(n.formattedStartedAt=(new Date(i)).strftime(\"%b-%d %Y %I:%M:%S %p\",!1)),n.formattedStartedAtLabel=I18n.t(\"event.voice.details.time\");var s=\"completed\";return n.transcriptionStatus===s?n.transcription=t.data.transcription_text:n.transcription=I18n.t(\"event.voice.transcription.not_available\"),n.transcriptionLabel=I18n.t(\"event.voice.transcription.header\"),n.headerLabel=I18n.t(\"event.voice.details.header\"),typeof t.html_body==\"string\"&&(n.value=t.html_body.replace('a target=\"_blank\" href=\"/tickets','a href=\"#/tickets').split(\"
      \")[0]),n},setUserData:function(e){var t=e;return e.callToLabel=I18n.t(\"event.voice.details.to\"),e.callFromLabel=I18n.t(\"event.voice.details.from\"),e.callFrom=t.formatted_from||t.data.from,e.callTo=t.formatted_to||t.data.to,t.data.outbound?e.agentLabel=I18n.t(\"event.voice.details.calledBy\"):e.agentLabel=I18n.t(\"event.voice.details.answeredBy\"),e}}}(this),function(e){var t=e.Zd=e.Zd||{};t.FieldNameParser={parse:function(e){var t;if(e)if(e==\"priority\"||e==\"subject\"||e==\"status\"||e==\"type\"||e==\"due_at\"){e==\"due_at\"&&(e=\"due_date\");var n=\"ticket_fields.%@.label\".fmt(e);t=I18n.t(n)}else{e.match(/^\\d+$/)&&(e=\"custom_field_\"+e);var r=Zendesk.TicketFields.byAttributeName(e);r?t=r.get(\"humanizedName\"):t=I18n.t(\"event.change.no_such_field\",{field:e})}return t}}}(this),function(e){var t=e.Zd=e.Zd||{};t.EventParser={parse:function(e,n){var r={};return r.label=t.LabelParser.parse(n),r.value=t.ValueParser.parse(e,n),r.type=n.type,n.type==\"Change\"&&typeof n.previous_value!=\"undefined\"&&(r.previous_value=t.FieldValueParser.parse(n.field_name,n.previous_value,e)),n.type===\"Create\"&&n.value===null?null:(typeof n.via!=\"undefined\"&&(r.via=t.EventViaParser.parse(n.via)),r)}}}(this),function(e){var t=e.Zd=e.Zd||{};t.LabelParser={parse:function(e){switch(e.type){case\"SmsEvent\":return I18n.t(\"event.sms.label\");case\"Error\":return I18n.t(\"event.error.label\");case\"TicketSharingEvent\":return I18n.t(\"event.ticket_sharing.label\");case\"TicketUnShareEvent\":return I18n.t(\"event.ticket_unshare.label\");case\"External\":return I18n.t(\"event.external.label\");case\"Notification\":return I18n.t(\"event.notification.label\");case\"Cc\":return I18n.t(\"event.cc.label\");case\"Create\":case\"Change\":return t.FieldNameParser.parse(e.field_name);case\"Push\":return e.value_reference;case\"MacroReference\":return I18n.t(\"event.macro_reference.label\");case\"CommentPrivacyChange\":return I18n.t(\"event.comment_privacy_change.label\");case\"FacebookEvent\":return I18n.t(\"event.facebook.label\");case\"Comment\":case\"VoiceComment\":return null;case\"Tweet\":return e.direct_message?I18n.t(\"txt.ticket.actions.twitter.direct_message\"):I18n.t(\"txt.ticket.actions.twitter.tweet_mention\");default:return(e.type||\"\")+I18n.t(\"event.event_types.not_implemented\")}}}}(this),function(e){var t=e.Zd=e.Zd||{};t.FieldValueParser={parse:function(e,t,n){if(t==null)return\"\";var r;switch(e){case\"priority\":r=I18n.t(\"type.priority.%@\".fmt(t));break;case\"type\":r=I18n.t(\"type.ticket.%@\".fmt(t));break;case\"status\":r=I18n.t(\"type.status.%@\".fmt(t));break;case\"subject\":case\"due_at\":r=t;break;case\"assignee_id\":case\"requester_id\":var i=n.users.findProperty(\"id\",parseInt(t,10));i&&(r=i.name);break;case\"group_id\":var s=n.groups.findProperty(\"id\",parseInt(t,10));s&&(r=s.name);break;case\"organization_id\":var o=n.organizations.findProperty(\"id\",parseInt(t,10));o&&(r=o.name);break;case\"problem_id\":break;case\"tags\":r=t.join(\" \");break;default:if(!e||!e.match(/^\\d+$/))return e===\"current_collaborators\"?t:null;var u=Zendesk.TicketFields.byAttributeName(\"custom_field_%@\".fmt(e));r=u?u.humanizeValue(t):t}return r}}}(this),function(e){var t=e.Zd=e.Zd||{};t.FacebookAuthorParser={parse:function(e,n){var r=e.users.findProperty(\"id\",parseInt(n.author_id,10)),i=n.via.source.from;return i.name!=r.name&&i.facebook_id!=n.via.source.to.facebook_id?{name:i.name,href:\"http://facebook.com/\"+i.facebook_id,profileImageUrl:\"http://graph.facebook.com/\"+i.facebook_id+\"/picture?type=square\"}:t.AuthorParser.parse(e,n.author_id)}},t.AuthorParser={parse:function(e,n){var r={},i;n===-1?i=t.systemUser:i=e.users.findProperty(\"id\",parseInt(n,10));if(i){r.name=i.name,r.id=i.id;if(i.organization_id){var s=e.organizations.findProperty(\"id\",parseInt(i.organization_id,10));s&&(r.organization=s.name)}i.photo&&i.photo.content_url?r.profileImageUrl=i.photo.content_url:r.profileImageUrl=(new Zendesk.Photo(null,i.email)).url();var o=i.id;o&&o!==-1&&(r.href=\"#/users/\"+o);if(i.role==\"agent\"||i.role==\"admin\")r.metaInfo=\"is-agent\",t.currentUser.get(\"isAssignable\")&&t.assignableGroups.hasAgentId(i.id)&&(r.assignToText=I18n.t(\"event.agent_assign_to\"))}return r}}}(this),this.require.define({\"models/audits/ticket_sharing_event_parser\":function(e,t,n){function r(e,t){var n=e.agreement_id&&t&&t.findProperty(\"id\",e.agreement_id);return n?n.get(\"name\"):\"\"}n.exports={parseValue:r}}}),function(e){var t=e.Zd=e.Zd||{},n=require(\"models/audits/ticket_sharing_event_parser\");t.ValueParser={_getComment:function(e,t){var n;return _.all(e.audits,function(e){return n=e.events.findProperty(\"id\",parseInt(t,10)),!n}),n},_getRecipient:function(e,t){var n=[];return _.each(t,function(t){var r=e.users.findProperty(\"id\",parseInt(t,10));r&&n.push(r.name)}),n.join(\", \")},_getAgreements:function(){return t.get(\"agreements\")},_getMacro:function(e){var t=e.macro_title||\"\";return t},parse:function(e,r){var i=t.ValueParser._getRecipient(e,r.recipients||[]),s=\" (#%@)\".fmt(r.id);switch(r.type){case\"Notification\":case\"Cc\":return i+s;case\"Tweet\":return I18n.t(\"event.tweet.back_to\")+i+s;case\"TicketSharingEvent\":case\"TicketUnShareEvent\":return n.parseValue(r,this._getAgreements());case\"Create\":case\"SmsEvent\":case\"Error\":case\"External\":case\"Change\":var o;return typeof r.value!=\"undefined\"&&(o=t.FieldValueParser.parse(r.field_name,r.value,e)),o;case\"Push\":return r.value;case\"MacroReference\":return'\"'+t.ValueParser._getMacro(r)+'\"';case\"FacebookEvent\":var u=\"/facebook/communications/\"+r.communication,a=\"'+r.page.name+\"\";return new Handlebars.SafeString(I18n.t(\"event.facebook_event.%@\".fmt(r.ticket_via),{pageLink:a,communicationHref:u}));case\"CommentPrivacyChange\":var f=t.ValueParser._getComment(e,r.comment_id),l=f?f.body:I18n.t(\"event.comment_privacy_change.text_not_available\"),c=r[\"public\"]?\"public\":\"private\",h=I18n.t(\"event.comment_privacy_change.%@\".fmt(c));return\"%@ → %@\".fmt(l,h);default:return}}}}(this),function(e){var t=e.Zd=e.Zd||{};t.CommentParser={parse:function(e,n){var r=\"\";typeof n.html_body==\"string\"&&(r=n.html_body.replace('a target=\"_blank\" href=\"/tickets','a href=\"#/tickets'));var i={value:r,created_at:e.created_at,is_public:n.is_public};return n.via!=null&&(i.via=t.EventViaParser.parse(n.via)),i.label=t.LabelParser.parse(n),i}}}(this),function(e){var t=e.Zd=e.Zd||{};t.AuditParser={parse:function(e){var n=[];return _.each(e.audits,function(r){var i={};i.id=r.id,r.via&&r.via.channel===\"facebook\"?i.author=t.FacebookAuthorParser.parse(e,r):i.author=t.AuthorParser.parse(e,r.author_id),i.system=r.metadata?r.metadata.system:{},i.via=t.ViaParser.parse(r.via),i.viaSource=r.via,typeof r.created_at!=\"undefined\"&&(i.created_at=Zendesk.TimestampView.renderDateTime(new Date(r.created_at),{live:\"true\",full:\"true\",relative:\"true\"})),i.hasRawEmail=typeof i.system.raw_email_identifier!=\"undefined\",typeof r.events!=\"undefined\"&&_.each(r.events,function(n){if(n.type==\"Comment\"){i.comment=t.CommentParser.parse(r,n),i.metaInfo=t.AuditParser._metaInfo(r,n);if(typeof n.attachments!=\"undefined\"){var s=t.AttachmentsParser\n.parse(n.attachments);i.comment.imageAttachments=s.imageAttachments,i.comment.nonImageAttachments=s.nonImageAttachments}typeof r.metadata!=\"undefined\"&&(i.comment.screencasts=t.ScreencastsParser.parse(r.metadata,n.id))}else if(n.type==\"VoiceComment\")i.voiceComment=t.VoiceCommentParser.parse(e,n),i.metaInfo=t.AuditParser._metaInfo(r,n);else{typeof i.events==\"undefined\"&&(i.events=[]);var o=t.EventParser.parse(e,n);o&&i.events.push(o)}}),n.push(i)}),n},_metaInfo:function(e,t){var n=[\"has-comment\"];return typeof t[\"public\"]!=\"undefined\"&&t[\"public\"]&&n.push(\"is-public\"),typeof e.via!=\"undefined\"&&(e.via.channel==\"voice\"?n.push(\"voice_\"+e.via.source.rel):n.push(e.via.channel)),n.join(\" \")}}}(this),function(e){Zd.PermissionCore=Em.Mixin.create({permissionMap:null,permissions:null,storePermissions:function(e){this.set(\"permissions\",e);var t=this.get(\"permissionMap\");_(e).each(function(e,n){var r=t[n];r&&this.set(r,e)},this)}});var t={can_delete_ticket:\"deleteTicket\",can_edit_ticket_tags:\"editTicketTags\",can_make_public_comments:\"makePublicComments\",can_merge_ticket:\"mergeTicket\",can_update_ticket:\"updateTicket\",can_make_comments:\"makeAnyComments\"};Zd.TicketPermissions=Em.Object.extend(Zd.PermissionCore,{permissionMap:t,makeAnyComments:!1,makePublicComments:!1,mergeTicket:!1,editTicketTags:!1,deleteTicket:!1,updateTicket:!1}),Zd.UserPermissions=Em.Object.extend({user:null,changePasswordBinding:Em.Binding.oneWay(\"user.abilities.can_change_password\").bool(),createPasswordBinding:Em.Binding.oneWay(\"user.abilities.can_create_password\").bool(),editAgentForwardingBinding:Em.Binding.oneWay(\"user.abilities.can_edit_agent_forwarding\").bool(),editPasswordBinding:Em.Binding.oneWay(\"user.abilities.can_edit_password\").bool(),editPropertiesBinding:Em.Binding.oneWay(\"user.abilities.can_edit\").bool(),manageIdentitiesBinding:Em.Binding.oneWay(\"user.abilities.can_manage_identities_of\").bool(),sendVerificationEmailBinding:Em.Binding.oneWay(\"user.abilities.can_send_verification_email\").bool(),setAliasBinding:Em.Binding.oneWay(\"user.abilities.can_set_alias\").bool(),setPasswordBinding:Em.Binding.oneWay(\"user.abilities.can_set_password\").bool(),resetPasswordBinding:Em.Binding.oneWay(\"user.abilities.can_reset_password\").bool(),verifyNowBinding:Em.Binding.oneWay(\"user.abilities.can_verify_now\").bool(),viewAndManageAgentForwarding:function(){var e=Zd.getPath(\"currentUser.id\")===this.getPath(\"user.id\");return e?Zd.getPath(\"globalPermissions.voiceAccess\"):this.get(\"editAgentForwarding\")}.property(\"Zd.currentUser.id\",\"Zd.globalPermissions.voiceAccess\",\"user.id\",\"editAgentForwarding\").cacheable(),_canEditAndIsNotMe:function(){return this.get(\"editProperties\")&&Zd.getPath(\"currentUser.id\")!==this.getPath(\"user.id\")}.property(\"Zd.currentUser\",\"user\",\"editProperties\").volatile(),notEditPropertiesBinding:Em.Binding.oneWay(\"editProperties\").not(),editOrganizationBinding:Em.Binding.oneWay(\"editProperties\"),editGroupsBinding:Em.Binding.oneWay(\"editProperties\"),deleteUserBinding:Em.Binding.oneWay(\"_canEditAndIsNotMe\"),mergeUserBinding:Em.Binding.oneWay(\"_canEditAndIsNotMe\"),suspendUserBinding:Em.Binding.oneWay(\"_canEditAndIsNotMe\"),editRoleBinding:Em.Binding.oneWay(\"_canEditAndIsNotMe\")}),Zd.GlobalPermissions=Em.Object.extend(require(\"lib/settings_consumer\"),{userBinding:\"Zd.currentUser\",permissionFlagsBinding:Em.Binding.oneWay(\"user.custom_role.configuration\"),organizationEditingBinding:Em.Binding.oneWay(\"permissionFlags.organization_editing\").bool(),userEditingBinding:Em.Binding.oneWay(\"permissionFlags.end_user_profile_access\").eq(\"readonly\").not(),userListingBinding:Em.Binding.oneWay(\"permissionFlags.end_user_list_access\").eq(\"none\").not(),manageExtensionsAndChannelsBinding:Em.Binding.oneWay(\"permissionFlags.manage_extensions_and_channels\").bool(),manageBusinessRulesBinding:Em.Binding.oneWay(\"permissionFlags.manage_business_rules\").bool(),manageDynamicContentBinding:Em.Binding.oneWay(\"permissionFlags.manage_dynamic_content\").bool(),manageMacrosBinding:Em.Binding.oneWay(\"permissionFlags.macro_access\").eq(\"readonly\").not(),manageViewsBinding:Em.Binding.oneWay(\"permissionFlags.view_access\").eq(\"readonly\").not(),chatAccessBinding:Em.Binding.oneWay(\"permissionFlags.chat_access\").bool(),voiceAccessBinding:Em.Binding.oneWay(\"permissionFlags.voice_access\").bool(),inZuoraBeta:function(){return this.getPath(\"settings.billing_backend\")===\"zuora\"}.property(\"settings.billing_backend\").cacheable(),switchFilterMode:function(){return[2,3,4357391,130705638,88731033,205694671].indexOf(this.getPath(\"user.id\"))>-1}.property().cacheable()}),Zd.set(\"globalPermissions\",Zd.GlobalPermissions.create())}(this),function(){var e=Em.Resource.define({schema:{id:Number,code:String,name:String,region:String,calling_code:String}});Zendesk.countries=Em.ResourceCollection.create({expireIn:31536e3,url:\"/api/v2/countries\",type:e,parse:function(e){var t=e.countries||[];return t}})}(),this.require.define({\"models/subscription\":function(e,t,n){var r=t(\"lib/subscription/subscription_plan_type\"),i=Em.Resource.define({url:function(){},schema:{id:Number,plan_type:Number,plan_name:String,billing_cycle_type:Number,billing_cycle_name:String,max_agents:Number,voice_optin:Boolean,voice_transcription_optin:Boolean,trial:Boolean,days_left_in_trial:Number,promo_code:String,pricing:Object,credit_card:Object,configuration:Object},parse:function(e){var t=e.pricing,n=e.subscription;return{id:n.id,plan_type:t.plan.id,plan_name:t.plan.name,billing_cycle_type:t.billing_cycle.id,billing_cycle_name:t.billing_cycle.name,max_agents:n.max_agents,voice_optin:t.voice.active,voice_transcription_optin:t.voice.transcription,trial:n.trial,days_left_in_trial:n.days_left_in_trial,promo_code:t.promo.code,pricing:t,credit_card:e.credit_card,configuration:e.configuration,agent_cost_summary:t.agent_cost_summary}}}).extend({expireIn:31536e3,isNew:!1,toJSON:function(){var e={},t=[\"plan_type\",\"billing_cycle_type\",\"max_agents\",\"promo_code\",\"voice_optin\",\"voice_transcription_optin\"];return t.forEach(function(t){this.get(t)&&(e[t]=this.get(t))}.bind(this)),{subscription:e}},planName:function(){return r.lookupPlanName(this.getPath(\"plan_type\"))}.property(\"plan_type\").cacheable(),displayPlanName:function(){if(this.get(\"planName\"))return this.get(\"planName\").capitalize()}.property(\"planName\").cacheable(),isStarterPlan:function(){return this.get(\"plan_type\")===1}.property(\"plan_type\").cacheable(),isRegularPlan:function(){return this.get(\"plan_type\")===2}.property(\"plan_type\").cacheable(),isPlusPlan:function(){return this.get(\"plan_type\")===3}.property(\"plan_type\").cacheable(),isEnterprisePlan:function(){return this.get(\"plan_type\")===4}.property(\"plan_type\").cacheable()});n.exports=i}}),this.require.define({\"models/current_subscription\":function(e,t,n){var r=t(\"models/subscription\"),i=r.extend({hasCreditCard:function(){return!!this.getPath(\"credit_card.shadowed_number\")}.property(\"credit_card\").cacheable()});i.reopenClass({url:function(){return\"/api/v2/account/subscription.json?include=pricing,credit_card\"}}),n.exports=i}}),function(e){var t=function(e){return e+\"%\"};e.Zendesk.DashboardIndicators=Ember.Resource.define({url:\"/api/v2/dashboard/agent\",schema:{account_sat_score_last_60_days:Number,new_and_open_tickets_groups:Number,open_tickets:Number,sat_score_last_60_days:Number,tickets_rated_bad_this_week:Number,tickets_rated_good_this_week:Number,tickets_solved_this_week:Number},parse:function(e){return(e||{}).dashboard}}).reopen({openTicketsBinding:Em.Binding.notEmpty(\"open_tickets\",\"-\"),groupOpenTicketsBinding:Em.Binding.notEmpty(\"new_and_open_tickets_groups\",\"-\"),accountSatScoreLast60DaysBinding:Em.Binding.notEmpty(\"account_sat_score_last_60_days\",0).transform(t),satScoreLast60DaysBinding:Em.Binding.notEmpty(\"sat_score_last_60_days\",0).transform(t),ticketsRatedBadThisWeekBinding:Em.Binding.notEmpty(\"tickets_rated_bad_this_week\",0),ticketsRatedGoodThisWeekBinding:Em.Binding.notEmpty(\"tickets_rated_good_this_week\",0),ticketsSolvedThisWeekBinding:Em.Binding.notEmpty(\"tickets_solved_this_week\",0)}),Zendesk.set(\"dashboardIndicators\",Zendesk.DashboardIndicators.create())}(this),function(){Zendesk.Event=Em.Resource.define({schema:{id:Number,type:String,created_at:Date,viaObject:{type:Object,path:\"via\"},value:String,value_previous:String}}).extend({parse:function(e){return e&&(e.events&&(e.eventsJson=_.map(e.events,Zendesk.Event.prototype.parse)),e.attachmentsJson=e.attachments,delete e.events,delete e.attachments),e}})}(),function(){Zendesk.OldAttachment=Em.Resource.define({url:function(e){var t=e.get(\"id\"),n=e.getPath(\"uploadSet.token\");return t&&n?\"/api/v2beta/uploads/%@?token=%@\".fmt(t,n):null},schema:{id:Number,fileUrl:String,displayFilename:String,filename:String,contentType:String,uploading:Boolean,uploadSet:Object},parse:function(e){return e.fileUrl=e.url,e.displayFilename=e.display_filename,e.contentType=e.content_type,delete e.url,delete e.display_filename,delete e.content_type,e}}).extend({autoFetch:!1,deletable:function(){var e=this.get(\"resourceState\");return this.get(\"id\")!=null&&this.getPath(\"uploadSet.token\")!=null&&(e==Em.Resource.Lifecycle.UNFETCHED||e===Em.Resource.Lifecycle.FETCHED)}.property(\"id\",\"resourceState\",\"uploadSet.token\").cacheable(),deletingBinding:Em.Binding.oneWay(\"resourceState\").eq(Em.Resource.Lifecycle.DELETING),labelBinding:\"_toString\",toString:function(){return this.get(\"_toString\")},_toString:function(){return this.get(\"displayFilename\")||this.get(\"filename\")||this.get(\"fileUrl\")||\"Attachment \"+this.get(\"id\")}.property(\"displayFilename\",\"filename\",\"fileUrl\",\"id\").cacheable()}),Zendesk.OldAttachments=Em.ArrayProxy.extend({getByFilename:function(e){return this.find(function(t){return t&&t.get(\"filename\")===e})}})}(),function(){Zendesk.Comment=Zendesk.Event.define({schema:{body:String,is_public:Boolean,add_short_url:Boolean,channel_back:String,twitter_channel_back:String,attachments:{type:Em.ResourceCollection,itemType:\"Zendesk.OldAttachment\",nested:!0},screencasts:{type:Em.ResourceCollection,itemType:\"Zendesk.Screencast\",nested:!0}}}).extend({isNotPublicBinding:Em.Binding.oneWay(\"is_public\").not(),uploadSet:function(){return Zendesk.UploadSet.create({})}.property().cacheable(),recordedScreencasts:null,init:function(){this._super.apply(this,arguments),this.set(\"recordedScreencasts\",[])},destroy:function(){this.get(\"uploadSet\")&&this.get(\"uploadSet\").destroy(),this._super()},addScreencast:function(e){this.get(\"recordedScreencasts\").pushObject(e)},removeScreencast:function(e){this.get(\"recordedScreencasts\").removeObject(e)},toJSON:function(){var e={body:this.get(\"body\"),is_public:this.get(\"is_public\"),uploads:this.getPath(\"uploadSet.token\")},t=this.get(\"add_short_url\"),n=this.get(\"channel_back\"),r=this.get(\"twitter_channel_back\");return t!=null&&(e.add_short_url=t?\"1\":\"0\"),n!=null&&(e.channel_back=n),r!=null&&(e.channel_back=r),e},hasBody:function(){var e=this.get(\"body\");return e&&$.trim(e)!==\"\"}.property(\"body\").cacheable()})}(),function(){Zendesk.MacroReference=Zendesk.Event.define({schema:{macro_id:Number,macro:{type:\"Zendesk.Rule\"}}})}(),function(e){var t=Em.Object.extend(require(\"lib/account_consumer\"),{deploymentsBinding:\"currentAccount.deployments\",hasCustomRoles:function(){return Zd.customRoles.get(\"length\")>0}.property(\"Zd.customRoles.@each\").cacheable(),hasTicketForms:function(){return this.getPath(\"currentAccount.subdomain\")===\"dev\"||!!this.getPath(\"deployments.ticketForms\")}.property(\"currentAccount.subdomain\",\"deployments.ticketForms\").cacheable(),hasVoiceWebRTCBinding:Em.Binding.oneWay(\"deployments.voiceWebRTC\").bool()});e.Zendesk.features=t.create()}(this),this.require.define({\"models/feed_ticket\":function(e,t,n){var r=Em.Object.extend(Zendesk.TicketSharedProperties,t(\"models/ticket_collision_properties_mixin\"));r.reopenClass({parse:function(e){return e.status_id=Zendesk.Ticket.Statuses[e.status.toUpperCase()],e.requester=Zendesk.User.create({id:e.requester_id}),e.created_at=new Date(e.created_at),_.each(e.last_comments,function(e){e.created_at=new Date(e.created_at),e.author=Zendesk.User.create({id:e.author_id})}),e}}),n.exports=r}}),function(e){var t=10,n=Em.Mixin.create({source:Em.required(),page:1,perPage:30,total:0,firstPageBinding:Em.Binding.oneWay(\"page\").eq(1),notFirstPageBinding:Em.Binding.not(\"firstPage\"),morePages:function(){return this.get(\"page\")o&&(i=o);for(var a=r,f=i;a<=f;a++)u.push(a);return u}.property(\"page\",\"numPages\").cacheable(),hasMultiplePages:function(){return this.get(\"numPages\")>1}.property(\"numPages\").cacheable(),nextPage:function(){this.get(\"morePages\")&&this.set(\"page\",this.get(\"page\")+1)},previousPage:function(){this.get(\"page\")>1&&this.set(\"page\",this.get(\"page\")-1)},goToFirstPage:function(){this.goToPage(1)},goToLastPage:function(){this.goToPage(this.get(\"numPages\"))},goToPage:function(e){e>0&&e<=this.get(\"numPages\")&&this.set(\"page\",e)},pageChanged:function(){this.refresh()}.observes(\"page\")});e.Zd.PaginatedCollection=n,e.Zd.PaginatedTicketCollection=Em.ResourceCollection.extend(n,{_fetch:function(e){return this.get(\"source\").execute(e)},descendingBinding:Em.Binding.oneWay(\"source.sortOrder\").eq(\"desc\"),sortByBinding:Em.Binding.oneWay(\"source.sortBy\"),parse:function(e){var t=this.get(\"source\").parseResult(e);return this.set(\"total\",e.count),t}})}(this),this.require.define({\"models/paginated_ticket_collection_for_feed\":function(e,t,n){var r=Em.ResourceCollection.extend(Zd.PaginatedCollection,{type:t(\"models/feed_ticket\"),expireIn:864e4,perPage:15,url:function(){var e=\"/api/v2/views/%@/feed.json\".fmt(this.getPath(\"source.id\")),t={per_page:this.get(\"perPage\"),include:\"users\"};return this.get(\"page\")>1&&(t.page=this.get(\"page\")),new Zd.Url(e,t)}.property(\"source.id\",\"page\").cacheable(),parse:function(e){var t=this.get(\"type\");this.set(\"total\",e.count),_.each(e.users,function(e){Zendesk.User.create(Zendesk.User.parse(e))});var n=_.map(e.tickets,function(e){return t.create(t.parse(e))});return n.length>0&&this.get(\"page\")===1&&this.setPath(\"source.lastUpdatedAt\",new Date(n[0].updated_at)),n},refresh:function(){return this.get(\"source\").resetUpdates(),this._super()}});n.exports=r}}),this.require.define({\"models/filter/pagination\":function(e,t,n){var r=Em.Mixin.create({pageOptionsBinding:Em.Binding.oneWay(\"tickets.pageOptions\"),pageBinding:Em.Binding.oneWay(\"tickets.page\"),perPageBinding:Em.Binding.oneWay(\"tickets.perPage\"),notFirstPageBinding:Em.Binding.oneWay(\"tickets.notFirstPage\").bool(),morePagesBinding:Em.Binding.oneWay(\"tickets.morePages\").bool(),hasMultiplePagesBinding:Em.Binding.oneWay(\"tickets.hasMultiplePages\").bool(),isEmptyBinding:Em.Binding.oneWay(\"tickets.length\").bool().not(),nextPage:function(){this.get(\"tickets\").nextPage()},previousPage:function(){this.get(\"tickets\").previousPage()},goToFirstPage:function(){this.get(\"tickets\").goToFirstPage()},goToLastPage:function(){this.get(\"tickets\").goToLastPage()},goToPage:function(e){this.get(\"tickets\").goToPage(e)}});n.exports=r}}),this.require.define({\"models/filter/filter_sort_manager\":function(e,t,n){function s(e){return[\"created\",\"updated\",\"assigned\",\"solved\",\"updated_requester\",\"updated_assignee\"].indexOf(e)>-1}var r=\"desc\",i=\"asc\",o=Em.Object.extend({column:null,_descending:!0,order:function(){return this.get(\"_descending\")?r:i}.property(\"_descending\").cacheable(),setColumn:function(e){this.get(\"column\")===e?this.toggleOrder():(this.set(\"column\",e),this.set(\"_descending\",s(e)))},toggleOrder:function(){this.set(\"_descending\",!this.get(\"_descending\"))}});n.exports=o}}),this.require.define({\"models/filter/filter_sorting_mixin\":function(e,t,n){var r=t(\"models/column\"),i=t(\"models/filter/filter_sort_manager\"),s=Em.Mixin.create({isSortingEnabled:!0,_sortOrder:null,sortOrder:function(e,t){return arguments.length===2?(this.set(\"_sortOrder\",t),t):this.getPath(\"sortManager.order\")||this.get(\"_sortOrder\")}.property(\"_sortOrder\",\"sortManager.order\").cacheable(),_sortBy:null,sortBy:function(e,t){return arguments.length===2?(this.set(\"_sortBy\",t),t):this.getPath(\"sortManager.column\")||this.get(\"_sortBy\")}.property(\"_sortBy\",\"sortManager.column\").cacheable(),toggleSort:function(e){this.get(\"sortManager\")||this.set(\"sortManager\",i.create()),this.get(\"sortManager\").setColumn(e),this.set(\"groupBy\",null),this.set(\"groupOrder\",null),Em.run.sync(),this.refreshTickets()},sort:function(){return this.get(\"sortManager\")?{column:this.get(\"sortBy\")?this.get(\"sortBy\"):null,desc:this.get(\"sortOrder\")?this.get(\"sortOrder\")===\"desc\":null}:{}}.property(\"sortOrder\",\"sortBy\").cacheable(),groupingColumn:function(){var e=this.get(\"sortBy\")&&this.get(\"sortManager\")?null:this.get(\"groupBy\");return e&&r.byId(e)?r.byId(e):null}.property(\"groupBy\",\"sortBy\",\"sortManager\").cacheable(),groupBy:null,groupOrder:null});n.exports=s}}),this.require.define({\"models/filter/filter_executor\":function(e,t,n){var r=Em.Object.extend({filter:null,execute:function(e){var t=e.get(\"page\"),n=e.get(\"perPage\"),r=this.executeURL(t,n);return Em.Resource.ajax({url:r,type:\"POST\",contentType:\"application/json\",data:this.executeParams()})},executeURL:function(e,t){var n={per_page:t,page:e};return\"/api/v2/views/preview.json?\"+$.param(n)},executeParams:function(){var e=this.get(\"filter\"),t=e.get(\"filterId\"),n=e.get(\"conditions\").toJSON(),r=e.get(\"output\").toJSON(),i=e.get(\"sortBy\"),s=e.get(\"sortOrder\"),o=e.get(\"groupBy\"),u=e.get(\"groupOrder\");o&&u&&(r.group_by=o,r.group_order=u),i&&s&&(r.sort_by=i,r.sort_order=s),n.output=r,t&&(n.id=t);var a={view:n};return JSON.stringify(a)}});n.exports=r}}),this.require.define({\"models/filter/filter_updates_mixin\":function(e,t,n){var r=Em.Mixin.create({filterTicketsPoller:t(\"lib/filter_tickets_poller\"),hasUpdates:function(){return this.get(\"updatesCount\")?this.get(\"updatesCount\")>0:!1}.property(\"updatesCount\").cacheable(),resetUpdates:function(){this.set(\"updatesCount\",0),this.set(\"ownUpdateDates\",[])},addOwnUpdateDate:function(e){this.get(\"ownUpdateDates\").push(e)},setUpdatesCount:function(){var e,t,n;this.get(\"feedMode\")?this.filterTicketsPoller.startPolling(function(r){e=r.map(function(e){return(new Date(e.updated_at)).getTime()}),t=this.get(\"ownUpdateDates\").map(function(e){return e.getTime()}),e=_.difference(e,t),n=e.length,this.get(\"lastUpdatedAt\")&&(n-=_.sortedIndex(e.reverse(),this.get(\"lastUpdatedAt\").getTime()+1)),n>29&&(n=\"30+\"),this.set(\"updatesCount\",n)}.bind(this)):this.filterTicketsPoller.stopPolling()}.observes(\"feedMode\")});n.exports=r}});var makeComputedPropertyFor=function(e){return function(){return this.getPath(e)}.property(e).cacheable()};(function(){var e=require(\"models/filter/pagination\"),t=require(\"models/filter/filter_sorting_mixin\"),n=require(\"models/filter/filter_ticket\"),r=require(\"models/filter/filter_resource\"),i=require(\"models/filter/filter_ticket_parser\"),s=require(\"models/filter/filter_preset_executor\"),o=require(\"models/filter/filter_executor\"),u=require(\"models/filter/filter_resource_parser\"),a=require(\"models/filter/filter_updates_mixin\"),f=require(\"mixins/factory_with_identity_map\"),l=Em.Object.extend(e,a,t,{id:null,isDynamic:!1,resource:null,ticketParser:null,executor:null,output:makeComputedPropertyFor(\"resource.output\"),conditions:makeComputedPropertyFor(\"resource.conditions\"),columns:makeComputedPropertyFor(\"output.columns\"),title:makeComputedPropertyFor(\"resource.title\"),_sortByBinding:Em.Binding.oneWay(\"resource.execution.sort_by\"),_sortOrderBinding:Em.Binding.oneWay(\"resource.execution.sort_order\"),groupByBinding:Em.Binding.oneWay(\"resource.execution.group_by\"),groupOrderBinding:Em.Binding.oneWay(\"resource.execution.group_order\"),isSortingEnabled:!0,isSuspendedFilter:!1,feedMode:!1,init:function(){return this.get(\"ticketParser\")?this.setPath(\"ticketParser.filter\",this):this.set(\"ticketParser\",i.create({filter:this})),this.get(\"executor\")?this.setPath(\"executor.filter\",this):this.set(\"executor\",s.create({filter:this})),this._super()},tickets:function(){return this.get(\"feedMode\")?require(\"models/paginated_ticket_collection_for_feed\").create({source:this,autoFetch:!1,remoteExpiryKey:function(){return\"views/\"+this.getPath(\"source.id\")+\"/tickets\"}.property(\"source.id\").cacheable()}):Zd.PaginatedTicketCollection.create({source:this,autoFetch:!1,type:n,remoteExpiryKey:function(){return\"views/\"+this.getPath(\"source.id\")+\"/tickets\"}.property(\"source.id\").cacheable()})}.property(\"feedMode\").cacheable(),isEmptyBinding:Em.Binding.oneWay(\"tickets.length\").eq(0),hasZeroTicketCountBinding:Em.Binding.oneWay(\"count\").eq(0),setCounts:function(e){this.set(\"count\",e.count),this.set(\"freshCount\",e.freshCount),this.set(\"countApproximation\",e.countApproximation)},ticketCountChangedFromTicketAPI:function(){if(!this.getPath(\"tickets.isFetched\"))return;var e=this.getPath(\"tickets.total\");this.setCounts({count:e,countApproximation:e,freshCount:!0})}.observes(\"tickets.isFetched\",\"tickets.total\"),ticketCount:function(){this.get(\"freshCount\")||Zendesk.ruleCountUpdater.add(this);var e=this.get(\"count\");return _.isNumber(e)?e<1e3?this.get(\"countApproximation\"):e<1e6?Math.round(e/100)/10+I18n.t(\"txt.filters.ticket_count_units.thousands\"):Math.round(e/1e5)/10+I18n.t(\"txt.filters.ticket_count_units.millions\"):\"—\"}.property(\"count\",\"freshCount\",\"countApproximation\").cacheable(),refreshTickets:function(){this.get(\"tickets\").refresh()},expireTickets:function(){this.get(\"tickets\").expireNow(),this.set(\"freshCount\",!1),Zendesk.ruleCountUpdater.add(this)},parseResult:function(e){return this.get(\"ticketParser\").parse(e)},execute:function(e){return this.get(\"executor\").execute(this.get(\"tickets\")).done(e)},fetch:function(){return this.get(\"resource\").fetch()},expire:function(){return this.get(\"resource\").expire()},playNextUrl:function(){return\"/api/v1/rules/views/\"+this.get(\"id\")+\"/next\"},href:function(){return this.get(\"id\")?\"#/filters/\"+this.get(\"id\"):!1}.property(\"id\").cacheable(),selected:!1,destroy:function(){var e=this.get(\"resource\"),t=this.get(\"tickets\"),n=this.get(\"executor\");e&&e.destroy&&e.destroy(),t&&t.destroy&&t.destroy(),n&&n.destroy&&n.destroy(),this.constructor.removeFromMap(this)}}).reopenClass(f(\"create\")).reopenClass({create:function(e,t){e=e||{},e.id==null&&t&&t.id&&(e.id=t.id),e.id&&(e.id=String(e.id));var n=this._super(e);return t&&(t=u.parse(t)),n.get(\"resource\")?(n.setPath(\"resource.filter\",n),t&&n.setPath(\"resource.data\",t)):n.set(\"resource\",r.create({filter:n},t)),n},createDynamic:function(e){var t=e.id;if(this.byId(t))return this.byId(t);var n={id:t,title:e.title,conditions:e.conditions,execution:{columns:e.output.map(function(e){return{id:e}}),group_by:e.groupBy,group_order:e.groupOrder,sort_by:e.sortBy,sort_order:e.sortOrder}},s=this.create({id:t,isDynamic:!0,resource:r.createFromDefinition(null,n),ticketParser:i.create(),executor:o.create()});return s}});Zd.Filter=l})(),this.require.define({\"models/filter/dashboard_filters\":function(e,t,n){var r=Zd.Filter,i=Em.Object.extend({currentUser:null,myTicketsFilter:function(){return this.getPath(\"currentUser.id\")?r.createDynamic({id:\"my_tickets\",title:I18n.t(\"txt.dashboard.filter.my_tickets.title\"),groupBy:\"status\",groupOrder:\"asc\",sortBy:\"updated\",sortOrder:\"desc\",output:[\"status\",\"id\",\"subject\",\"requester\",\"created\",\"updated\",\"group\"],conditions:{all:[{field:\"assignee\",operator:\"is\",value:this.getPath(\"currentUser.id\")},{field:\"status\",operator:\"is\",value:\"open\"}],any:[]}}):null}.property(\"currentUser.id\").cacheable(),groupTicketsFilter:function(){if(!this.getPath(\"currentUser.group_memberships.length\"))return null;var e=this.getPath(\"currentUser.group_memberships\").mapProperty(\"group_id\"),t=e.map(function(e){return{field:\"group\",operator:\"is\",value:e}});return r.createDynamic({id:\"group_tickets\",title:I18n.t(\"txt.dashboard.filter.group_tickets.title\"),groupBy:\"status\",groupOrder:\"asc\",sortBy:\"updated\",sortOrder:\"desc\",output:[\"id\",\"status\",\"subject\",\"requester\",\"created\",\"updated\",\"group\"],conditions:{all:[{field:\"status\",operator:\"less_than\",value:\"pending\"}],any:t}})}.property(\"currentUser.group_memberships.length\").cacheable(),goodTicketsFilter:function(){return this.getPath(\"currentUser.id\")?r.createDynamic({id:\"good_tickets\",title:I18n.t(\"txt.dashboard.filter.good_tickets.title\"),groupBy:\"status\",groupOrder:\"asc\",sortBy:\"updated\",sortOrder:\"desc\",output:[\"status\",\"id\",\"subject\",\"requester\",\"created\",\"updated\",\"group\"],conditions:{all:[{field:\"assignee\",operator:\"is\",value:this.getPath(\"currentUser.id\")},{field:\"status\",operator:\"is\",value:\"solved\"},{field:\"SOLVED\",operator:\"less_than\",value:168}],any:[{field:\"satisfaction_score\",operator:\"is\",value:16},{field:\"satisfaction_score\",operator:\"is\",value:17}]}}):null}.property(\"currentUser.id\").cacheable(),badTicketsFilter:function(){return this.getPath(\"currentUser.id\")?r.createDynamic({id:\"bad_tickets\",title:I18n.t(\"txt.dashboard.filter.bad_tickets.title\"),groupBy:\"status\",groupOrder:\"asc\",sortBy:\"updated\",sortOrder:\"desc\",output:[\"id\",\"status\",\"subject\",\"requester\",\"created\",\"updated\",\"group\"],conditions:{all:[{field:\"assignee\",operator:\"is\",value:this.getPath(\"currentUser.id\")},{field:\"status\",operator:\"is\",value:\"solved\"},{field:\"SOLVED\",operator:\"less_than\",value:168}],any:[{field:\"satisfaction_score\",operator:\"is\",value:4},{field:\"satisfaction_score\",operator:\"is\",value:5}]}}):null}.property(\"currentUser.id\").cacheable(),solvedTicketsFilter:function(){return this.getPath(\"currentUser.id\")?r.createDynamic({id:\"solved_tickets\",title:I18n.t(\"txt.dashboard.filter.solved_tickets.title\"),groupBy:\"status\",groupOrder:\"asc\",sortBy:\"updated\",sortOrder:\"desc\",output:[\"id\",\"status\",\"subject\",\"requester\",\"created\",\"updated\",\"group\"],conditions:{all:[{field:\"assignee\",operator:\"is\",value:this.getPath(\"currentUser.id\")},{field:\"status\",operator:\"is\",value:\"solved\"},{field:\"SOLVED\",operator:\"less_than\",value:168}],any:[]}}):null}.property(\"currentUser.id\").cacheable()});n.exports=i}}),this.require.define({\"models/filter/incoming_filter\":function(e,t,n){var r=t(\"models/filter/filter_resource\"),i=t(\"models/filter/filter_preset_executor\"),s=t(\"models/filter/filter_ticket_parser\"),o={id:\"incoming\",active:!0,title:I18n.t(\"txt.dashboard.tickets.title\"),execution:{columns:[{id:\"status\"},{id:\"id\"},{id:\"subject\"},{id:\"requester\"},{id:\"updated_requester\"},{id:\"group\"},{id:\"assignee\"}],group:{id:\"priority\",title:I18n.t(\"ticket_fields.priority.label\")},group_by:\"priority\",group_order:\"desc\",sort_by:null,sort_order:\"asc\"}},u=i.extend({executeURL:function(e,t){var n=this.urlParams(e,t);return\"/api/v2/views/incoming/execute.json?%@\".fmt($.param(n))}}),a=s.extend({parseRow:function(e,t){return e.updated_requester=e.requester_updated_at,this._super.call(this,e,t)}});n.exports=Zd.Filter.create({id:\"incoming\",resource:r.createFromDefinition(null,o),ticketParser:a.create(),executor:u.create()})}}),this.require.define({\"models/filter/suspended_filter\":function(e,t,n){var r=t(\"models/filter/filter_resource\"),i=t(\"models/filter/filter_preset_executor\"),s={id:\"suspended\",active:!0,title:I18n.t(\"txt.header.suspended_tickets\"),execution:{columns:[{id:\"status\",title:\"\"},{id:\"id\",title:I18n.t(\"ticket_fields.id.label\")},{id:\"subject\",title:I18n.t(\"txt.admin.views.suspended_tickets.index.subject_label\")},{id:\"created_at\",title:I18n.t(\"txt.admin.views.suspended_tickets.index.received_label\")},{id:\"cause\",title:I18n.t(\"txt.admin.views.suspended_tickets.index.cause_of_suspension_label\")}],group_by:null,group_order:null,sort_by:\"created\",sort_order:\"asc\"}},o=Em.Object.extend({parse:function(e){return e.suspended_tickets.map(function(e){return e.status=\"suspended\",e.isSuspended=!0,e.created_at&&(e.created_at=new Date(e.created_at)),e.updated_at&&(e.updated_at=new Date(e.updated_at)),e.created=e.created_at,e.updated=e.updated_at,e},this)}}),u=i.extend({executeURL:function(e,t){var n={per_page:t,page:e};return\"/api/v2/suspended_tickets.json?\"+$.param(n)}});n.exports=Zd.Filter.create({id:\"suspended\",href:\"#/suspended\",isSortingEnabled:!1,isSuspendedFilter:!0,resource:r.createFromDefinition(null,s),ticketParser:o.create(),executor:u.create()})}}),this.require.define({\"models/filter/view_filters\":function(e,t,n){var r=t(\"models/filter/suspended_filter\"),i=Zd.Filter,s=Em.ResourceCollection.extend({autoFetch:!1,type:i,url:\"/api/v2/views/compact\",remoteExpiryKey:\"views\",parse:function(e){return e?this._super(e.views||[]):[]},expireTickets:function(){this.invoke(\"expireTickets\")},refreshTickets:function(){this.invoke(\"refreshTickets\")},resourceDidFetch:function(){var e=this.get(\"content\");e&&!e.contains(r)&&e.pushObject(r)}.observes(\"isFetched\")});n.exports=s}}),function(){Zendesk.EntryFlag=Em.Object.extend(Lotus.Enum,{toString:function(){return this.get(\"_toString\")},_toString:function(){return I18n.t(\"txt.entries.show.label.\"+this.get(\"label\"))}.property(\"label\").cacheable()}),Zendesk.EntryFlag.create({id:100,label:\"answered\"}),Zendesk.EntryFlag.create({id:200,label:\"planned\"}),Zendesk.EntryFlag.create({id:201,label:\"done\"}),Zendesk.EntryFlag.create({id:300,label:\"not_planned\"})}(),function(){Zendesk.Forum=Em.Resource.define({url:\"/api/v1/forums\",schema:{id:Number,position:Number,name:String,description:String,is_locked:Boolean,is_public:Boolean,use_for_suggestions:Boolean,entries_count:Number,visibility_restriction_id:Number,display_type_id:Number,category_id:Number,translation_locale_id:Number,organization_id:Number,created_at:Date,updated_at:Date}}).extend({title:function(){return this.get(\"name\")}.property(\"name\").cacheable(),type:function(){return Zendesk.ForumDisplayType[this.get(\"display_type_id\")]}.property(\"display_type_id\").cacheable(),url:function(){return\"/forums/\"+this.get(\"id\")}.property(\"id\").cacheable()})}(),function(){Zendesk.ForumDisplayType=Em.Object.extend(Lotus.Enum,{toString:function(){return this.get(\"_toString\")},_toString:function(){return I18n.t(\"txt.entries.title.\"+this.get(\"label\"))}.property(\"label\").cacheable()}),Zendesk.ForumDisplayType.create({id:1,label:\"article\"}),Zendesk.ForumDisplayType.create({id:2,label:\"idea\"}),Zendesk.ForumDisplayType.create({id:3,label:\"question\"})}(),function(){Zendesk.ForumEntry=Em.Resource.define({url:\"/api/v1/entries\",schema:{id:Number,submitter:{type:\"Zd.User\"},forum:{type:\"Zd.Forum\"},organization_id:Number,position:Number,hits:Number,created_at:Date,updated_at:Date,title:String,is_pinned:Boolean,current_tags:String,body:String,votes_count:Number,posts_count:Number,flag_type:Number,is_public:Boolean,is_highlighted:Boolean,attachments:Object}}).extend({classicHREF:function(){return\"/entries/\"+this.get(\"id\")}.property(\"id\").cacheable(),zendeskHREF:function(){return\"https://support.zendesk.com/entries/\"+this.get(\"id\")}.property(\"id\").cacheable()})}(),function(){var e=100;Zendesk.Topic=Em.Resource.define({url:\"/api/v1/entries\",schema:{id:Number,position:Number,is_locked:Boolean,hits:Number,title:String,is_pinned:Boolean,current_tags:Object,body:String,votes_count:Number,posts_count:Number,is_public:Boolean,is_highlighted:Boolean,flag_type_id:Number,created_at:Date,updated_at:Date,forum:{type:\"Zendesk.Forum\",nested:!0},submitter:{type:\"Zendesk.User\"},organization:{type:\"Zendesk.Organiation\"}}}).extend({parse:function(e){return e&&e.hasOwnProperty(\"forum_id\")&&(e.forum_id?(e.forum=e.forum||{},e.forum.id=e.forum_id):e.forum=e.forum||null,delete e.forum_id),e},summary:function(){var t=$(\"
      \");return t.html(this.get(\"body\")),t=t.text(),t.length>e&&(t=t.substring(0,e)+\"…\"),t}.property(\"body\").cacheable(),flag:function(e,t){return arguments.length<2?t=this.get(\"flag_type_id\"):(t.get&&(t=t.get(\"id\")),this.set(\"flag_type_id\",t)),Zendesk.EntryFlag[t]}.property(\"data.flag_type_id\").cacheable(),url:function(){return\"/entries/\"+this.get(\"id\")}.property(\"id\").cacheable()})}(),function(){function t(t){var n=e[t.get(\"source_type\")];return n?n.create({id:t.get(\"source_id\")}):null}function n(t,n){var r=e[n.constructor],i=n.get(\"id\");if(!r||!i)return null;t.set(\"source_type\",r),t.set(\"source_id\",i)}var e={Entry:Zendesk.Topic,Forum:Zendesk.Forum};e[Zendesk.Topic]=\"Entry\",e[Zendesk.Forum]=\"Forum\",Zendesk.Subscription=Em.Resource.define({url:\"/watchings\",schema:{id:Number,token:String,account_id:Number,include_posts:Number,source_type:String,source_id:Number,created_at:Date,updated_at:Date,deleted_at:Date,subscriber:{type:\"Zendesk.User\",path:\"user_id\"}}}).extend({source:function(e,r){return arguments.length<2?t(this):n(this,r)}.property(\"source_type\",\"source_id\").cacheable(),isForumBinding:Em.Binding.oneWay(\"source_type\").eq(\"Forum\"),forum:function(){var e=this.get(\"source\");if(e instanceof \nZendesk.Forum)return e;if(e instanceof Zendesk.Topic)return e.get(\"forum\")}.property(\"source.forum\").cacheable()})}(),function(){var e=100;Zendesk.TopicComment=Em.Resource.define({schema:{id:Number,body:String,created_at:Date,updated_at:Date,author:{type:\"Zendesk.User\",path:\"user_id\"}}}).extend({isFetchable:!1,summary:function(){var t=$(\"
      \");return t.html(this.get(\"body\")),t=t.text(),t.length>e&&(t=t.substring(0,e)+\"…\"),t}.property(\"body\").cacheable()})}(),function(){Zendesk.Vote=Em.Resource.define({url:function(e){var t=\"/forums/%@/entries/%@/votes\";return e.get(\"isNew\")&&(t+=\"/%@\"),t.fmt(e.getPath(\"topic.forum_id\"),e.get(\"topic_id\"),e.get(\"id\"))},schema:{id:Number,created_at:Date,updated_at:Date,deleted_at:Date,topic:{type:\"Zendesk.Topic\",path:\"entry_id\"},voter:{type:\"Zendesk.User\",path:\"user_id\"}}}).extend({forum:function(){return this.getPath(\"topic.forum\")}.property(\"topic.forum_id\").cacheable()})}(),function(){Zendesk.Agent=Em.Object.extend({}),Zendesk.Group=Em.Resource.define({url:\"/api/v2/groups\",schema:{id:Number,name:String,agents:{type:Em.ResourceCollection,itemType:Zendesk.Agent,nested:!0}},parse:function(e){return this._super(e.groups||e)}}).extend({toJSON:function(){var e={name:this.get(\"name\")};return{group:e}},save:function(){return this._super.apply(this,arguments).done(function(){Zendesk.assignableGroups.expireNow(),Zendesk.groups.expireNow()})},destroyResource:function(){return this._super.apply(this,arguments).done(function(){Zendesk.assignableGroups.expireNow(),Zendesk.groups.expireNow()})}}),Zendesk.GroupsCollection=Em.ResourceCollection.extend({type:Zendesk.Group,url:\"/api/v2/groups\",expireIn:31536e3,remoteExpiryKey:\"groups\",parse:function(e){return e.groups||e}}),Zendesk.groups=Zendesk.GroupsCollection.create();var e=Zendesk.GroupsCollection.create({url:\"/api/v2beta/groups/assignable\",agents:function(){var e=[];return this.map(function(t){t.get(\"agents\").map(function(t){e.push(t.get(\"id\"))})}),_.uniq(e)}.property(\"@each.length\").cacheable(),hasAgentId:function(e){return this.get(\"agents\").indexOf(e)!=-1}});Zendesk.set(\"assignableGroups\",e)}(),function(){Zendesk.GroupMembership=Em.Resource.define({url:\"/api/v2/group_memberships\",schema:{id:Number,\"default\":Boolean,user:{type:\"Zendesk.User\",path:\"user_id\"},group:{type:\"Zendesk.Group\",path:\"group_id\"}}}).extend({toJSON:function(){var e={user_id:this.get(\"user_id\"),group_id:this.get(\"group_id\"),\"default\":this.get(\"default\")};return{group_membership:e}},save:function(){var e=this.get(\"user\"),t=this.get(\"group\");return t.set(\"still_saving\",!0),this._super.apply(this,arguments).done(function(){e.get(\"group_memberships\").refresh(),e.get(\"groups\").refresh().done(function(){t.set(\"still_saving\",!1)})})},destroyResource:function(){var e=this.get(\"user\"),t=this.get(\"group\");return t.set(\"still_saving\",!0),this._super.apply(this,arguments).done(function(){e.get(\"group_memberships\").refresh(),e.get(\"groups\").refresh().done(function(){t.set(\"still_saving\",!1)})})}}),Zendesk.GroupMembershipCollection=Em.ResourceCollection.extend({type:Zendesk.GroupMembership,autoFetch:!1,parse:function(e){return this._super(e.group_memberships)},\"default\":function(){return this.findProperty(\"default\",!0)}.property(\"@each.default\").cacheable(),makeDefault:function(e){Em.Resource.ajax({url:\"/api/v2/users/%@/group_memberships/%@/make_default.json\".fmt(e.get(\"user_id\"),e.get(\"id\")),type:\"PUT\"}).done(_(function(e){this.refresh()}).bind(this))}})}(),function(){Zendesk.JobStatus=Em.Object.extend({init:function(){this.set(\"response\",Em.Object.create()),Em.run.next(this,this.update)},response:Em.Object.create(),complete:Em.K,url:function(){return\"/api/v2beta/job_statuses/\"+this.get(\"id\")}.property(\"id\").cacheable(),isCompleteBinding:Em.Binding.oneWay(\"response.status\").eq(\"completed\"),fireCallback:function(){this.get(\"isComplete\")&&this.complete()}.observes(\"isComplete\"),update:function(){this.get(\"id\")&&!this.get(\"isComplete\")&&Em.Resource.ajax({url:this.get(\"url\"),context:this}).done(function(e){this.response.setProperties(e)}).always(function(){var e=this;setTimeout(function(){e.update.call(e)},1e3)})}})}(),function(){Zd.LaunchpadTask=Em.Resource.define({schema:{id:Number,key:String,order:Number,section:String,status:String,enabled:Boolean},url:function(e){return\"/api/v2/jetpack_tasks/%@.json\".fmt(e.get(\"key\").underscore())},parse:function(e){return e=e.jetpack_task||e,e.key=e.key.camelize(),e}}).extend({autoFetch:!1,isNew:function(){return!Ember.get(this,\"key\")}.property(\"key\").cacheable(),incomplete:function(){return this.get(\"status\")!==\"complete\"}.property(\"status\").cacheable()}),Zd.LaunchpadTaskCollection=Em.ResourceCollection.extend({remoteExpiryKey:\"jetpack_tasks\",remoteExpiryAutoFetch:!0,autoFetch:!1,type:Zendesk.LaunchpadTask,url:\"/api/v2/jetpack_tasks.json\",parse:function(e){return this._super(e.jetpack_tasks)}}),Zd.set(\"launchpadTasks\",Zd.LaunchpadTaskCollection.create())}(),function(){Zendesk.Locale=Em.Resource.define({schema:{id:Number,locale:String,name:String}}),Zendesk.locales=Em.ResourceCollection.create({expireIn:31536e3,url:\"/api/v2/locales\",type:\"Zendesk.Locale\",parse:function(e){return(e||{}).locales}}),Zendesk.agentLocales=Em.ResourceCollection.create({expireIn:31536e3,url:\"/api/v2/locales/agent\",type:\"Zendesk.Locale\",parse:function(e){return(e||{}).locales}})}(),function(){Zendesk.Macro=Em.Resource.define({schema:{id:Number,title:String,availability_type:String}}).extend({evaluateOnTicket:function(e,t){var n=this;return $.ajax({type:\"POST\",url:\"/api/v1/macros/\"+this.get(\"id\")+\"/apply.json\",data:_.extend({ticket_id:e.get(\"id\")||0},e.toJSON())}).success(function(r){t(n._convertMacroResult(r),n,e)})},_convertMacroResult:function(e){e=Zd.TicketParser.parseTags(e);var t=e.comment;t&&t.is_public&&(t.is_public===\"true\"?t.is_public=!0:t.is_public=!1);var n={},r=/ticket_fields_(\\d+)/,i;for(i in e){if(!e.hasOwnProperty(i)||!r.test(i))continue;n[\"custom_field_\"+r.exec(i)[1]]=e[i],delete e[i]}return _.extend(e,n),e}}),Zendesk.macros=Em.ResourceCollection.create({expireIn:31536e3,type:Zendesk.Macro,url:\"/api/v1/macros.json\",remoteExpiryKey:\"macros\",autoFetch:!1})}(),function(){Zendesk.Organization=Em.Resource.define({url:\"/api/v2/organizations\",schema:{id:Number,name:String,created_at:Date,updated_at:Date,details:String,domain_names:Object,notes:String,tags:Object,group_id:Number,shared_tickets:Boolean,shared_comments:Boolean,users:{type:Zendesk.UserCollection.extend({autoFetch:!1}),itemType:\"Zendesk.User\",url:\"/api/v2/organizations/%@/users\"}},parse:function(e){return e.organization||e}}).extend({resourceName:\"Organization\",autoFetch:!1,toJSON:function(){var e={name:this.get(\"name\"),notes:$.trim(this.get(\"notes\")||\"\"),details:$.trim(this.get(\"details\")||\"\"),group_id:this.get(\"group_id\"),shared_tickets:this.get(\"shared_tickets\"),domain_names:this.get(\"domain_names\"),shared_comments:this.get(\"shared_comments\"),tags:this.get(\"tags\")};return e.details===\"-\"&&(e.details=\"\"),e.notes===\"-\"&&(e.notes=\"\"),{organization:e}},fetch:function(){var e=this._super.apply(this,arguments),t=this;return e.fail(function(e){e.status===404&&t.set(\"resourceState\",Em.Resource.Lifecycle.DESTROYED)}),e},isDeleted:function(){return this.get(\"resourceState\")===Em.Resource.Lifecycle.DESTROYED}.property(\"resourceState\").volatile(),tickets:function(){var e=this.get(\"id\");if(e==null)return null;var t=Zd.Filter.createDynamic({groupBy:\"status\",groupOrder:\"asc\",sortBy:\"updated\",sortOrder:\"desc\",output:[\"status\",\"id\",\"subject\",\"requester\",\"created\",\"updated\",\"group\",\"assignee\"],conditions:{all:[{field:\"organization\",operator:\"is\",value:e}],any:[]}});return this.set(\"ticketsFilter\",t),t.get(\"tickets\")}.property(\"id\").cacheable(),ticketsIsEmpty:function(){return this.getPath(\"tickets.length\")<1}.property(\"tickets.length\").cacheable(),usersIsEmpty:function(){return this.getPath(\"users.length\")<1}.property(\"users.length\").cacheable(),domainNameList:function(e,t){return arguments.length==2?(this.set(\"domain_names\",(t||\"\").split(\" \")),t):(this.get(\"domain_names\")||[]).join(\" \")}.property(\"domain_names\").cacheable(),save:function(){return this._super.apply(this,arguments).done(function(){Zendesk.organizations.expireNow()})},destroyResource:function(){return this._super.apply(this,arguments).done(function(){Zendesk.organizations.expireNow()})},href:function(){var e=this.get(\"id\");return e?\"#/organizations/\"+this.get(\"id\"):null}.property(\"id\").cacheable(),humanizedIdentity:function(){return I18n.t(\"txt.organization.identity_label\",{name:this.get(\"name\")})}.property(\"name\").cacheable(),permissions:function(){var e=Zd.get(\"globalPermissions\"),t=e?e.get(\"organizationEditing\"):!1;return{can_edit_properties:t,can_not_edit_properties:!t}}.property(\"id\",\"Zd.globalPermissions\").cacheable(),collections:function(){var e=[];return _(this.constructor.schema).each(function(t,n){t.get(\"type\").isEmberResourceCollection&&e.push(this.get(n))},this),e.push(this.get(\"tickets\")),e}.property().cacheable(),expire:function(){this._super(),this.expireCollections()},expireCollections:function(){_(this.get(\"collections\")).invoke(\"expire\")}}),Zendesk.Organization.reopenClass({SuggestNameFromDomain:function(e){if(!e)return!1;var t=[\"gmail.com\",\"googlemail\",\"yahoo.com\",\"hotmail.com\",\"aol.com\",\"msn.com\",\"comcast.net\",\"sbcglobal.net\",\"yahoo.co.uk\",\"bellsouth.net\",\"verizon.net\",\"earthlink.net\",\"cox.net\",\"rediffmail.com\",\"yahoo.ca\",\"btinternet.com\",\"charter.net\",\"shaw.ca\",\"ntlworld.com\",\"me.com\",\"excite.com\",\"mail.com\",\"facebook.com\",\"mac.com\",\"live.com\",\"aim.com\",\"mail.ru\",\"optonline.net\",\"zendesk.com\"];t=t.concat(_.flatten(Zd.organizations.mapProperty(\"domain_names\")));if($.inArray(e,t)!==-1)return!1;var n=e.replace(/\\..*/,\"\");return n===\"\"?!1:n.capitalize()}}),Zendesk.OrganizationsCollection=Em.ResourceCollection.extend({url:\"/api/v2/organizations\",type:Zendesk.Organization,expireIn:3600,autoFetch:!1,total:0,next_page:null,previous_page:null,remoteExpiryKey:\"organizations\",remoteExpiryAutoFetch:!0,isPaginated:function(){return this.get(\"next_page\")!=null||this.get(\"previous_page\")!=null}.property(\"next_page\",\"previous_page\").cacheable(),parse:function(e){return e.count&&this.set(\"total\",e.count),this.set(\"next_page\",e.next_page),this.set(\"previous_page\",e.previous_page),e.organizations||e}}),Zendesk.organizations=Zendesk.OrganizationsCollection.create()}(),this.require.define({\"models/preview_subscription\":function(e,t,n){var r=t(\"lib/subscription/advertised_features\"),i=t(\"models/subscription\"),s=4,o=3,u=[\"max_agents\",\"billing_cycle_type\",\"plan_type\",\"voice_optin\",\"voice_transcription_optin\"],a=i.extend(t(\"lib/fetch_filter\"),{toJSON:function(){return this.get(\"isStarterPlan\")&&(this.set(\"billing_cycle_type\",s),this.set(\"max_agents\",o)),this._super.apply(this,arguments)},advertisedFeatures:function(){return r.lookupByPlanType(this.get(\"plan_type\")).features}.property(\"plan_type\").cacheable(),fetchResponseFilter:function(e){return this.get(\"max_agents\")===e.subscription.max_agents&&this.get(\"plan_type\")===e.pricing.plan.id&&this.get(\"billing_cycle_type\")===e.pricing.billing_cycle.id&&this.get(\"promo_code\")===e.pricing.promo.code},differsFrom:function(e){var t=$.proxy(function(t){return e.get(t)!==this.get(t)},this);return this.get(\"monitoredAttributes\").some(t)},monitoredAttributes:u});a.reopenClass({url:function(e){return\"/api/v2/account/subscription/preview.json?include=pricing,configuration&%@\".fmt($.param(e.toJSON()))},sideloads:null}),n.exports=a}}),function(){Zendesk.recentTickets=Em.ResourceCollection.create({type:Em.Object,url:\"/api/v2/tickets/recent.json?include=users\",parse:function(e){var t=[],n=e.tickets,r=e.users;return _(n).forEach(function(e){var n={id:e.id,title:e.subject,status:e.status,href:\"#/tickets/\"+e.id},i=r.findProperty(\"id\",e.requester_id);i&&(n.requester=i.name),t.push(n)}),t}})}(),function(e){var t=function(e,t){this.oldRole=e,this.newRole=t},n={\"end-user\":10,agent:20,admin:30};t.prototype.isUpgrading=function(){return this._getWeight(this.oldRole)this._getWeight(this.newRole)},t.prototype.isChanging=function(){return this._getWeight(this.oldRole)!==this._getWeight(this.newRole)},t.prototype._getWeight=function(e){return typeof e==\"number\"&&(e=\"agent\"),n[e]},e.Zd.RoleChange=t}(this),function(){Zendesk.Rule=Em.Resource.define({url:\"/api/v2beta/rules\",schema:{id:Number,title:String,type:String,is_active:Boolean,created_at:Date,updated_at:Date}}).extend({isTriggerBinding:Em.Binding.oneWay(\"type\").eq(\"Trigger\")})}(),function(e){e.Zd.Screencast=Em.Resource.define({schema:{id:String,url:String,thumbnail:String,comment:{type:\"Zendesk.Comment\"}}})}(this),function(){Zendesk.SearchFilter=Em.Object.extend({id:null,localizationKey:null,filter:\"\",href:\"\",active:!1,displayText:function(){return I18n.t(this.get(\"localizationKey\"))}.property().cacheable()}),Zendesk.TypeSearchFilter=Zendesk.SearchFilter.extend({}),Zendesk.TimeSearchFilter=Zendesk.SearchFilter.extend({filter:function(){function o(e){return parseInt(e,10)<10&&(e=\"0\"+e),e.toString()}function u(e){var t=[];t.push(e.getFullYear());var n=e.getMonth()+1;return t.push(o(n)),t.push(o(e.getDate())),t.join(\"-\")}var e=new Date,t=new Date(e),n=new Date(e),r=new Date(e),i=new Date(e);t.setDate(e.getDate()-1),n.setDate(e.getDate()-7),r.setMonth(e.getMonth()-1),i.setFullYear(e.getFullYear()-1);var s={day:t,week:n,month:r,year:i},a=this.get(\"id\");return typeof a!=\"undefined\"&&a!==\"\"?\"updated>=%@\".fmt(u(s[a])):\"\"}.property().volatile()})}(),function(){var e=300;Zendesk.SearchResult=Em.Resource.define({schema:{type:String},parse:function(e){return{type:e.result_type===\"entry\"?\"topic\":e.result_type,object:e.result}}}).extend({url:function(){return this.getPath(\"model.href\")}.property().cacheable()}),Zendesk.SearchResults={},Zendesk.SearchResults.Ticket=Zendesk.SearchResult.define({schema:{model:{type:\"Zendesk.Ticket\",nested:!0,path:\"object\"}}}).extend({ticket:!0}),Zendesk.SearchResults.User=Zendesk.SearchResult.define({schema:{model:{type:\"Zendesk.User\",nested:!0,path:\"object\"}}}).extend({user:!0}),Zendesk.SearchResults.Organization=Zendesk.SearchResult.define({schema:{model:{type:\"Zendesk.Organization\",nested:!0,path:\"object\"}}}).extend({organization:!0}),Zendesk.SearchResults.Topic=Zendesk.SearchResult.define({schema:{model:{type:\"Zendesk.Topic\",nested:!0,path:\"object\"}}}).extend({topic:!0,target:\"_blank\"}),Zendesk.SearchResult.subclassFor=function(e,t){var n=(e||{}).type||(t||{}).type;switch(n){case\"ticket\":return Zendesk.SearchResults.Ticket;case\"user\":return Zendesk.SearchResults.User;case\"topic\":return Zendesk.SearchResults.Topic;case\"organization\":return Zendesk.SearchResults.Organization;default:return Zendesk.SearchResult}},Zendesk.SearchResultsCollection=Zendesk.PaginatedResourceCollection.extend({type:Zendesk.SearchResult,parse:function(e){return this.set(\"resultCount\",e.count),this._super.call(this,e.payload)}})}(),function(e){e.Zd=e.Zd||{};var t=Em.Resource.define({url:\"/api/v2/account/survey_response.json\",schema:{industry:String,employee_count:String,job_role:String,target_audience:String,full_time_agents:String,primary_support:String},parse:function(e){return e.survey_response}});e.Zd.SurveyResponse=t}(this),function(e){Zd.setupBulkTicketSchema=function(){var e={};Zd.ticketFields.get(\"custom\").forEach(function(t){e[\"custom_field_\"+t.get(\"id\")]=String}),Zd.BulkTicket=Zd.BulkTicket.define({schema:e})},Zd.BulkTicket=Zd.Ticket.extend({init:function(){this.set(\"isBulk\",!0),this._super.apply(this,arguments),this.prepareDefaultBulkValues(),this.setDefaultBulkValues()},setupTicketPermissions:function(){var e=Zd.Ticket.create({id:this.get(\"permissionsProxyTicketId\")});this.set(\"permissionsProxyTicket\",e),e.fetch().done(_(function(){this.setPermissions(e.get(\"permissions\"))}).bind(this))},setPermissions:function(e){this.set(\"permissions\",e),this.getPath(\"userPermissions.makePublicComments\")===!1&&this.setPath(\"comment.is_public\",!1)},setDefaultBulkValues:function(){_(this.defaultBulkValues).each(function(e,t){this.set(t,e.value)},this);var e=require(\"lib/settings\"),t=e.get(\"comments_public_by_default\");this.setPath(\"comment.is_public\",t||!1)},permissionsProxyTicket:null,permissionsProxyTicketId:null,userPermissions:function(){var e=this.get(\"permissions\");if(e&&_(e).keys().length>1){var t=Zendesk.TicketPermissions.create();return t.storePermissions(e),t}return null}.property(\"permissions\").cacheable(),macro_applied:null,_textFieldTypesMap:{FieldText:1,FieldInteger:1,FieldDecimal:1,FieldRegexp:1,FieldTextarea:1},getDefaultFieldValue:function(e){var t=Em.get(e,\"type\");return this._textFieldTypesMap.hasOwnProperty(t)?Zd.bulkEditController.NO_CHANGE_LABEL:Zd.bulkEditController.NO_CHANGE_VALUE},prepareDefaultBulkValues:function(){var e;this.defaultBulkValues={},Zd.ticketFields.get(\"custom\").forEach(function(e){var t=Em.get(e,\"attributeName\");t!==\"tags\"&&(this.defaultBulkValues[t]={value:this.getDefaultFieldValue(e),fieldType:\"custom\",fieldId:e.get(\"id\")})},this);for(var t in Zd.BulkTicket.schema)Zd.BulkTicket.schema.hasOwnProperty(t)&&!this.defaultBulkValues.hasOwnProperty(t)&&(e=Zd.BulkTicket.schema[t].get(\"type\"),e.isEmberResourceCollection||(e===Number?this.defaultBulkValues[t]={value:Zd.bulkEditController.NO_CHANGE_NUM_VALUE,fieldType:\"regular\"}:e===String&&(this.defaultBulkValues[t]={value:Zd.bulkEditController.NO_CHANGE_LABEL,fieldType:\"regular\"})))},toJSON:function(){var e={ticket:{fields:{}}};return _(this.defaultBulkValues).each(function(t,n){if(n===\"assignee_id\"||n===\"group_id\"||this.get(n)!==t.value)t.fieldType===\"custom\"?e.ticket.fields[t.fieldId]=this.get(n)==null?\"\":this.get(n):e.ticket[n]=this.get(n)},this),this.getPath(\"comment.hasBody\")&&(e.comment={value:this.getPath(\"comment.body\"),is_public:this.getPath(\"comment.is_public\")}),this.get(\"macro_applied\")&&(e.macro_applied=this.get(\"macro_applied\")),this.get(\"tags\").length>0&&(e.ticket.additional_tags=this.get(\"tags\")),this.get(\"isTask\")&&this.get(\"due_date\")&&(e.ticket.due_date=this.get(\"due_date\").toString()),e}})}(this),function(e){Zendesk.Ticket.reopenClass({newTickets:[],nextNewTicketId:1,resetNewTicket:function(e){var t=this.newTicketById(e);if(!t)return;var n=Em.get(this,\"newTickets\");t&&(n.splice(n.indexOf(t),1),Em.set(this,\"newTickets\",n),Em.set(this,\"nextNewTicketId\",Em.get(this,\"nextNewTicketId\")-1),t.destroy())},newTicketById:function(e){return Em.get(this,\"newTickets\").find(function(t){return t.get(\"newTicketId\")===parseInt(e,10)})},newTicket:function(e){var t=this.newTicketById(e);return t?t:(t=Zendesk.Ticket.create({status_id:Zendesk.Ticket.Statuses.NEW}),t.set(\"submitter\",Zd.User.create({id:Zendesk.getPath(\"currentUser.id\")})),t.set(\"newTicketId\",Em.get(this,\"nextNewTicketId\")),Em.set(this,\"nextNewTicketId\",Em.get(this,\"nextNewTicketId\")+1),Em.get(this,\"newTickets\").pushObject(t),t)},newFollowUpTicket:function(e){Ember.assert(\"Follow-up ticket needs a source ticket!\",e!=null);var t=this.newTicket();return t.set(\"via_followup_source_id\",e.get(\"id\")),t.set(\"subject\",I18n.t(\"txt.ticket.followup_subject\",{source_subject:e.get(\"subject\")})),t.set(\"requester\",e.get(\"requester\")),t.set(\"tags\",Em.copy(e.get(\"tags\"))),t.setPath(\"comment.body\",I18n.t(\"ticket.followup.comment\")+\" #\"+e.get(\"id\")),t}})}(this),function(e){Zendesk.Satisfaction=Em.Resource.define({schema:{score:Number,comment:String}}).extend({offered:function(){var e=this.get(\"score\")||0;return e>1}.property(\"score\").cacheable(),rating:function(){var e=this.get(\"score\"),t=[Zendesk.Ticket.SatisfactionTypes.BAD,Zendesk.Ticket.SatisfactionTypes.BADWITHCOMMENT].some(function(t){return t==e});return t?\"poor\":\"good\"}.property(\"score\").cacheable()}),Zendesk.Related=Em.Resource.define({url:function(e){return\"/api/v2beta/tickets/\"+e.get(\"ticketId\")+\"/related\"},schema:{fromArchive:Boolean,topic:{type:\"Zd.Topic\",nested:!1,path:\"topic\"},followupSources:Object,jiraIssues:Object,satisfaction:{type:\"Zendesk.Satisfaction\",nested:!0},shared:Object,twitter:Object}}).extend({autoFetch:!1,ticket:null,ticketId:null,destroy:function(){this.get(\"satisfaction\")&&this.get(\"satisfaction\").destroy(),this._super()},topicNotice:function(){var e=this.get(\"topic\");if(e){var t=\"/entries/\"+e.get(\"id\"),n=e.get(\"title\");return I18n.t(\"txt.ticket.show.associated_topic.notice\",{associated_link:new Handlebars.SafeString('%@'.fmt(t,n))})}return null}.property(\"topic.title\").cacheable(),followupSourceTicket:function(){var e=this.get(\"followupSources\");if($.isArray(e)&&e.length>0)return Zendesk.Ticket.create({id:this.get(\"followupSources\")[0]})}.property(\"followupSources\").cacheable(),followupSourceNotice:function(){var e=this.get(\"followupSourceTicket\");if(e){e.fetch();var t=Zendesk.Helpers.linkTo.urlFor(e),n=\"#\"+e.get(\"id\")+\" \"+e.get(\"subject\");return I18n.t(\"txt.ticket.show.followup_source.notice\",{associated_link:new Handlebars.SafeString('%@'.fmt(t,n))})}return null}.property(\"followupSourceTicket.subject\").cacheable(),onBehalfOf:function(){return I18n.t(\"txt.ticket.show.on_behalf_of_requester\",{requester:this.getPath(\"ticket.requester.name\")})}.property(\"ticket.requester.name\").cacheable(),sharedNotice:function(){var e=this.get(\"shared\");if($.isArray(e)&&e.length>0){var t=e.map(function(e){var t=e.inbound?\"txt.ticket.show.sharing.agreement.inbound\":\"txt.ticket.show.sharing.agreement.outbound\";return I18n.t(t,{agreement_name:e.name})}).join(I18n.t(\"txt.ticket.show.sharing.agreement.separator\"));return I18n.t(\"txt.ticket.show.sharing.notice\",{list_of_agreements:new Handlebars.SafeString(t)})}return null}.property(\"shared\").cacheable(),twitterNotice:function(){var e=this.get(\"twitter\");if(e){var t=' @'+e.profile.screen_name+\"\";e.profile.name!==e.profile.screen_name&&(t+=\" (\"+e.profile.name+\")\");var n=e.direct?\"txt.ticket.show.twitter_dm.notice_full\":\"txt.ticket.show.twitter.notice_full\";return I18n.t(n,{account:t})}}.property(\"twitter\").cacheable()}),e.Zendesk.Ticket.reopenClass({Related:Zendesk.Related})}(this),function(){function i(e){var t={createdAt:new Date,updatedAt:new Date,active:!0,required:!1,visibleInPortal:!0,editableInPortal:!0,requiredInPortal:!1,collapsedForAgents:!1,tag:null,id:null,regexpForValidation:null};Em.keys(t).forEach(function(n){e.get(n)==null&&e.set(n,t[n])})}var e=Sammy.Object.prototype.escapeHTML,t={subject:\"subject\",description:\"description\",status:\"status_id\",tickettype:\"ticket_type_id\",priority:\"priority_id\",group:\"group_id\",assignee:\"assignee_id\"},n={subject:\"subject\",status_id:\"status\",ticket_type_id:\"tickettype\",priority_id:\"priority\",group_id:\"group\",assignee_id:\"assignee\"},r=_.extend({},t,{description:\"subject\",status:\"status\",tickettype:\"type\",priority:\"priority\",group:\"group\",assignee:\"assignee\"});Zendesk.TicketField=Em.Resource.define({schema:{id:Number,type:String,title:String,description:String,position:Number,active:Boolean,required:Boolean,collapsedForAgents:Boolean,regexpForValidation:String,titleInPortal:String,visibleInPortal:Boolean,editableInPortal:Boolean,requiredInPortal:Boolean,createdAt:Date,updatedAt:Date,tag:String,customFieldOptions:Object,sub_type_id:Number},parse:function(e){return[\"collapsed_for_agents\",\"regexp_for_validation\",\"title_in_portal\",\"visible_in_portal\",\"editable_in_portal\",\"required_in_portal\",\"custom_field_options\",\"created_at\",\"updated_at\"].forEach(function(t){e[t.camelize()]=e[t],delete e[t]}),e.type===\"basic_priority\"&&(e.type=\"priority\",e.sub_type_id=Zendesk.Ticket.PrioritySets.BASIC),e}}).reopenClass({isCustomFieldByAttributeName:function(e){return n[e]==null}}).extend({init:function(){i(this)},titleTranslationKey:function(){var e=r[this.get(\"type\")];return e==null?null:\"ticket_fields.%@.label\".fmt(e)}.property(\"type\").cacheable(),humanizedName:function(){var e=this.get(\"titleTranslationKey\"),t=e?I18n.t(e):this.get(\"title\");return t}.property(\"titleTranslationKey\",\"title\").cacheable(),toString:function(){return this.get(\"humanizedName\")},possibleValues:function(e){switch(this.get(\"type\")){case\"status\":return[Zendesk.Ticket.Statuses.OPEN,Zendesk.Ticket.Statuses.PENDING,Zendesk.Ticket.Statuses.SOLVED];case\"tickettype\":var t=[Zendesk.Ticket.Types.TICKET,Zendesk.Ticket.Types.QUESTION,Zendesk.Ticket.Types.INCIDENT,Zendesk.Ticket.Types.PROBLEM,Zendesk.Ticket.Types.TASK];return e&&e.get(\"ticket_type_id\")&&e.get(\"ticket_type_id\")!==Zendesk.Ticket.Types.TICKET&&t.shift(),t;case\"priority\":var n;return this.get(\"sub_type_id\")===Zendesk.Ticket.PrioritySets.BASIC?t=[Zendesk.Ticket.Priorities.NONE,Zendesk.Ticket.Priorities.NORMAL,Zendesk.Ticket.Priorities.HIGH]:t=[Zendesk.Ticket.Priorities.NONE,Zendesk.Ticket.Priorities.LOW,Zendesk.Ticket.Priorities.NORMAL,Zendesk.Ticket.Priorities.HIGH,Zendesk.Ticket.Priorities.URGENT],e&&e.get(\"priority_id\")&&e.get(\"priority_id\")!==Zendesk.Ticket.Priorities.NONE&&t.shift(),t;case\"checkbox\":return[!0,!1];default:return undefined}},deserializeValue:function(e){return this.get(\"isCustomField\")&&this.get(\"type\")===\"checkbox\"?e==\"1\":e},serializeValue:function(e){return this.get(\"isCustomField\")&&(this.get(\"type\")===\"checkbox\"&&(e=e&&e!==\"0\"?\"1\":\"0\"),e=e===\"__NO_VALUE__\"?\"\":e),e=e==null?\"\":e,e},humanizeValue:function(t){var n;t!==null&&t!==undefined&&(n=parseInt(t.toString(),10));switch(this.get(\"type\")){case\"status\":return I18n.t(\"type.status.\"+Zendesk.Ticket.Statuses[n]);case\"tickettype\":return n?I18n.t(\"type.ticket.\"+Zendesk.Ticket.Types[n]):\"-\";case\"priority\":return n?I18n.t(\"type.priority.\"+Zendesk.Ticket.Priorities[n]):\"-\";case\"FieldSatisfactionScore\":return Zendesk.Ticket.SatisfactionTypes[n];case\"checkbox\":return t===\"1\"||t===!0?I18n.t(\"ticket_fields.field_checkbox.checked_label\"):I18n.t(\"ticket_fields.field_checkbox.unchecked_label\");case\"tagger\":return this._customFieldOptionLabel(t);default:return t===undefined||t===null?\"-\":e(t)}},mapStringToValue:function(e){var t=function(e,t){var n;_.each(e,function(e,r){e==t&&(n=r)});if(n!==null&&n!==undefined)return parseInt(n.toString(),10)};switch(this.get(\"type\")){case\"status\":return t(Zendesk.Ticket.Statuses,e);case\"tickettype\":return t(Zendesk.Ticket.Types,e);case\"priority\":return t(Zendesk.Ticket.Priorities,e);case\"FieldSatisfactionScore\":return t(Zendesk.Ticket.SatisfactionTypes,e);case\"checkbox\":return e==\"yes\";default:return e}},mapValueToString:function(e){var t;e!==null&&e!==undefined&&(t=parseInt(e.toString(),10));switch(this.get(\"type\")){case\"status\":return Zendesk.Ticket.Statuses[t];case\"tickettype\":return Zendesk.Ticket.Types[t];case\"priority\":return Zendesk.Ticket.Priorities[t];case\"FieldSatisfactionScore\":return Zendesk.Ticket.SatisfactionTypes[t];case\"checkbox\":return e?\"yes\":\"no\";default:return e}},_customFieldOptionLabel:function(e){var t=this.get(\"customFieldOptions\").findProperty(\"value\",e);return t&&t.name},attributeName:function(){return this.get(\"isCustomField\")?\"custom_field_%@\".fmt(this.get(\"id\")):t[this.get(\"type\")]}.property(\"type\",\"id\").cacheable(),isCustomField:function(){return t[this.get(\"type\")]==null}.property(\"type\",\"id\").cacheable()})}(),function(){function e(e){if(/iframe/.test(e.dataType)){var t=e.result[0].getElementsByTagName(\"pre\")[0].innerHTML;return JSON.parse(t)}return typeof e.result==\"string\"?JSON.parse(e.result):e.result||{}}Zendesk.UploadSet=Em.Object.extend({attachments:function(){return Zendesk.OldAttachments.create({content:[]})}.property().cacheable(),beginUploadingFiles:function(e){var t=this.get(\"attachments\");_(e.files||[]).each(function(e){var n;if(e==null)return;if(e.fileName==null||e.fileName===\"\")return;if(t.getByFilename(e.fileName))return;n=Zendesk.OldAttachment.create({filename:e.fileName,contentType:e.type,uploading:!0}),e.attachment=n,t.pushObject(n)})},uploadSucceeded:function(t){if(!t)return;t.result=e(t);if(!t.result||!t.result.token)throw\"Cannot add null, undefined, or empty upload\";var n=t.result.token,r=this.get(\"attachments\"),i=this.get(\"token\"),s,o;if(!i)this.set(\"token\",n);else if(n!==i)throw\"Cannot add upload with mismatched token\";s=t.files[0],o=Zendesk.OldAttachment.parse.call(undefined,t.result.upload),o.uploadSet=this;if(!s)throw\"Cannot process null File\";s.attachment?(o.uploading=!1,s.attachment.setProperties(o)):r.pushObject(Zendesk.OldAttachment.create(o)),this.notifyPropertyChange(\"uploadedAttachments\")},remove:function(e){var t=this.get(\"attachments\");e.destroyResource().done($.proxy(t.removeObject,t,e))},removeAll:function(){var e=this.get(\"attachments\"),t=this;e.forEach(function(e){t.remove(e)})}})}(),function(e){function t(e,t){this.baseUrl=e,this.parameters=t}t.prototype={toString:function(){return this.baseUrl+this.queryString()},queryString:function(){var e=_.map(this.parameters,function(e,t){return t+\"=\"+e});return e.length?\"?\"+e.join(\"&\"):\"\"}},e.Zd.Url=t}(this),function(){var e=null;Zendesk.Identity=Em.Resource.define({url:function(){return e.getPath(\"identities.url\")},schema:{id:Number,created_at:Date,primary:Boolean,is_verified:Boolean,updated_at:Date,type:String,value:String,user:{type:\"Zendesk.User\",path:\"user_id\"}}}).extend({resourceName:\"Identity\",resourceURL:function(){return this.getPath(\"user.identities.url\")+\"/\"+this.get(\"id\")},toJSON:function(){return{identity:{type:this.get(\"type\"),value:this.get(\"value\"),is_verified:this.get(\"is_verified\")}}},verify:function(){if(this.get(\"type\")!==\"email\"&&this.get(\"is_verified\"))return;return this.set(\"is_verified\",!0),this.save()},save:function(){return e=this.get(\"user\"),this._super.apply(this,arguments).done(function(){e.get(\"identities\").expire(),Em.run.next(this,function(){e.get(\"identities\").fetch()})})},remove:function(){return e=this.get(\"user\"),this.destroyResource().done(function(){e.get(\"identities\").expire(),Em.run.next(this,function(){e.get(\"identities\").fetch()})})},isEmailBased:function(){return this.get(\"type\")===\"email\"||this.get(\"type\")===\"google\"}.property(\"type\").cacheable()})}(),function(e){e.Zendesk.User.Related=Em.Resource.define({url:function(e){return\"/api/v2beta/users/\"+e.get(\"userId\")+\"/related.json\"},schema:{requestedTickets:Number,ccdTickets:Number,topics:Number,topic_comments:Number,votes:Number,subscriptions:Number},parse:function(e){if(e)return e.hasOwnProperty(\"requested_tickets\")&&(e.requestedTickets=e.requested_tickets,delete e.requested_tickets),e.hasOwnProperty(\"ccd_tickets\")&&(e.ccdTickets=e.ccd_tickets,delete e.ccd_tickets),e}}).extend({autoFetch:!1})}(this),function(){var e=Minilog(\"voice\"),t=Em.Resource.define({schema:{id:Number,number:String,created_at:String,country_id:Number,display_number:String,name:String}});Zendesk.Voice=Em.Resource.define({schema:{client_capability_token:String,availability:String,is_available:Boolean,via:String,voice_number:String,logging:Boolean,in_maintenance:Boolean,phone_numbers:{type:Em.ResourceCollection,itemType:t,nested:!0}}}).extend({resourceURL:function(){return\"/api/v1/users/current/voice\"},available:function(){return[\"client\",\"phone\"].contains(this.get(\"availability\"))}.property(\"availability\").volatile(),dialerAvailability:function(){var e=this.get(\"availability\");switch(e){case\"client\":case\"phone\":return I18n.t(\"txt.voice.dialer.online\");case\"off\":return I18n.t(\"txt.voice.dialer.offline\");default:return I18n.t(\"txt.voice.dialer.offline\")}}.property(\"availability\").volatile(),current_call:function(e,t){if(arguments.length===1)return this.get(\"_current_call\");(t||t===null)&&this.set(\"_current_call\",t?Zendesk.Call.create(t):null)}.property().volatile(),updateCall:function(t){e.info({short_message:\"updateCall\",_status:t.status});var n=this.get(\"current_call\");n?n.setProperties(t):this.set(\"current_call\",t)},updateAvailability:function(t,n,r){var i=this,s={available:t,reason:n,from:window.location.toString()};$.ajax({url:\"/voice/settings/availability\",type:\"POST\",data:s,dataType:\"json\",success:function(e){i.set(\"availability\",e.available),r&&r(e.available,n)},error:function(t,n,r){e.error({short_message:\"error:ec5\",_status:n,_message:t&&t.responseText}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec5\"))}})},expire:function(){this.set(\"current_call\",null),this._super()},voiceNumberBinding:Em.Binding.oneWay(\"Zendesk.currentUser.agentForwardingIdentities.firstObject.value\"),hasVoiceNumberBinding:Em.Binding.oneWay(\"Zendesk.currentUser.agentForwardingIdentities.length\").eq(0).not()}),Zendesk.Voice.reopen({updateWithApiData:function(e){this._super(e),e.current_call&&this.set(\"current_call\",e.current_call)}})}(),function(){var e=Minilog(\"voice-call\");Zendesk.Call=Em.Resource.define({schema:{id:Number,agent_id:Number,recording_url:String,connected_at:Date,ended_at:Date,sid:String,is_recording_url_ready:Boolean,calling_number:String,human_calling_number:String,human_answering_number\n:String,caller_id:Number,transaction_uuid:String,status:String,outgoing_sid:String,outgoing_kind:String,current_agent_id:Number,caller_location:String,outbound:Boolean,caller:{type:\"Zendesk.Caller\",nested:!0},ticket:{type:\"Zendesk.Ticket\",nested:!0}}}).extend({updateStatus:function(){var t=this.get(\"status\");e.info({short_message:\"updateStatus\",_status:t}),Zendesk.States.VoiceCall.goToState(t),Zendesk.voiceIcon.status.goToState(t)},isCallingOutbound:function(){return this.get(\"status\")==\"outbound_initial\"||this.get(\"status\")==\"agent_leg\"}.property(\"status\").cacheable(),onStatusChanged:function(){if(!Zendesk.voiceIcon)return;Em.run.next(this,this.updateStatus)}.observes(\"status\"),isRoutingBinding:Em.Binding.oneWay(\"status\").eq(\"routing\"),isInConferenceBinding:Em.Binding.oneWay(\"status\").eq(\"in_conference\"),isCompletedBinding:Em.Binding.oneWay(\"status\").eq(\"completed\"),isNotCompletedBinding:Em.Binding.not(\"isCompleted\"),isEndedBinding:Em.Binding.oneWay(\"status\").eq(\"ended\"),isCancelledBinding:Em.Binding.oneWay(\"status\").eq(\"cancelled\"),callerLocation:function(){if(this.get(\"caller_location\"))return this.get(\"caller_location\")}.property(\"caller_location\").cacheable(),callerPhotoUrl:function(){return this.getPath(\"caller.large_photo_url\")||\"/images/icons/objects/icon_user_large.png\"}.property(\"caller.large_photo_url\").cacheable(),fire:function(t){e.info({short_message:\"fire\",_name:t}),$.ajax({url:\"/voice/calls/update_status?call_id=\"+this.get(\"id\")+\"&outgoing_sid=\"+this.get(\"outgoing_sid\"),type:\"POST\",data:{event:t},success:function(n){e.info({short_message:\"fire:ok\",_name:t,_data:n}),Zendesk.currentUser.voice.updateCall(n)},error:function(){e.error({short_message:\"fire:ec4\"}),alert(I18n.t(\"txt.voice.error.ec4\"))}})},hasTicketBinding:Em.Binding.oneWay(\"ticket.id\").bool()})}(),function(){Zendesk.Caller=Em.Resource.define({schema:{name:String,id:Number,phone:String,direct_number:String,unsolved_ticket_count:Number,large_photo_url:String,organization_id:Number,organization:{type:\"Zendesk.Organization\",nested:!0}}}).extend({href:function(){return\"#/users/\"+this.get(\"id\")}.property(\"id\").cacheable()})}(),function(e){e.Zd=e.Zd||{};var t=Em.Object.extend({jetpackTask:function(){return Zd.launchpadTasks.filterProperty(\"key\",\"addFacebook\")[0]}.property(\"Zd.launchpadTasks.content.@each\").volatile(),taskComplete:function(){return this.getPath(\"jetpackTask.status\")===\"complete\"}.property().volatile(),addFacebook:function(){window.location.href=\"/facebook/auth/request_oauth\"},goToSettings:function(){Zd.Routes.goToHash(\"/admin/facebook\")}});e.Zd.AddFacebookController=t,e.Zd.addFacebookController=t.create()}(this),this.require.define({\"controllers/admin/subscription/subscription_confirmation_controller\":function(e,t,n){var r=t(\"controllers/admin/subscription/subscription_controller\"),i=Em.Object.extend({subscriptionController:r,currentSubscriptionBinding:\"subscriptionController.currentSubscription\",previewSubscriptionBinding:\"subscriptionController.previewSubscription\",show:function(){this.getPath(\"previewSubscription.plan_type\")==null&&Zd.Routes.goToHash(\"/admin/subscription\")},downgrade:function(){return this.get(\"planTypeDowngraded\")||this.get(\"maxAgentsDowngraded\")}.property(\"planTypeDowngraded\",\"maxAgentsDowngraded\").cacheable(),upgradeBinding:Em.Binding.not(\"downgrade\"),planTypeDowngraded:function(){return this.getPath(\"previewSubscription.plan_type\"){{unbound title}}'),tagName:\"li\",classNameBindings:[\"active\"],hrefBinding:Em.Binding.oneWay(\"name\").fmt(\"#/admin/%@\"),active:function(){return this.get(\"name\")===this.get(\"activeName\")}.property(\"activeName\").cacheable(),activeNameBinding:\"parentView.controller.activeName\"}),u=Em.ArrayProxy.extend({content:function(){return this.get(\"data\").filterProperty(\"isVisible\",!0)}.property(\"data.@each.isVisible\").cacheable()}),a=function(){};a.prototype={addRequireBinding:function(e){e.requires!=null&&(e.requiresBinding=Em.Binding.oneWay(e.requires),delete e.requires)},buildSectionLinks:function(e){var t=this;return u.create({data:e.links.map(function(e){return t.addRequireBinding(e),o.extend(e)})})},build:function(e){var t=this;return u.create({data:e.map(function(e){return e.links=t.buildSectionLinks(e),t.addRequireBinding(e),s.create(e)})})}};var f=new a,l=Em.Object.create({subscriptionController:t(\"controllers/admin/subscription/subscription_controller\"),defaultLocation:\"#/admin/people\",currentLocation:null,sections:f.build(r),show:function(){var e=this.get(\"currentLocation\")||this.get(\"firstAvailableLocation\");this.get(\"subscriptionController\").fetchCurrentSubscription(),Zd.Routes.goToHash(e)},firstAvailableLocation:function(){var e=this.getPath(\"sections.data\")||[],t=e.findProperty(\"isVisible\");if(!t)return this.get(\"defaultLocation\");var n=t.getPath(\"links.data\")||[],r=n.findProperty(\"isVisible\");return r?r.get(\"href\"):this.get(\"defaultLocation\")}.property(\"sections\").cacheable()});l.menuBuilder=f,n.exports=l}}),function(){Zendesk.appsController=Em.Object.create({appsButtonVisibleBinding:Em.Binding.oneWay(\"newTicket\").bool().not(),is_active:!1,isInactiveBinding:Em.Binding.oneWay(\"isActive\").not(),newTicketBinding:Em.Binding.oneWay(\"Zendesk.workspaces.current.ticket.isNew\").bool(),hideApps:function(){return this.set(\"is_active\",!1)},isActive:function(){return!this.get(\"newTicket\")&&this.get(\"is_active\")}.property(\"newTicket\",\"is_active\").cacheable(),showApps:function(){return this.set(\"is_active\",!0)},toggleApps:function(e){this.set(\"is_active\",!this.get(\"is_active\"))}})}(),this.require.define({\"controllers/audits_controller\":function(e,t,n){var r=Em.get,i=Em.set,s=Em.getPath,o=t(\"lib/account_consumer\"),u=Em.Object.extend(o,{workspace:null,currentUserId:function(e,t){return arguments.length===2?t:s(\"Zd.currentUser.id\")}.property(\"Zd.currentUser.id\").cacheable(),deployments:function(){return this.getPath(\"currentAccount.deployments\")}.property(\"currentAccount.deployments\").cacheable(),hasRealtimeComments:function(e,t){return arguments.length===2?t:this.getPath(\"deployments.realtimeComments\")}.property(\"deployments.realtimeComments\").cacheable(),ticket:function(){return this.getPath(\"workspace.ticket\")}.property(\"workspace.ticket\").cacheable(),onBehalfOfBinding:\"ticket.related.onBehalfOf\",_viewedAuditIds:null,audits:function(e,t){return arguments.length===2?t:this.getPath(\"ticket.audits\")}.property(\"ticket.audits\").cacheable(),viewedAuditIds:function(){var e=this.get(\"audits\");return e&&!this.get(\"_viewedAuditIds\")&&this.set(\"_viewedAuditIds\",e.mapProperty(\"id\")),this.get(\"_viewedAuditIds\")}.property(\"audits\").cacheable(),auditsDidChange:function(){var e=this.get(\"audits\"),t=this;(e||[]).forEach(function(e){i(e,\"isNew\",t.isNew(e))})}.observes(\"audits.@each\"),isNew:function(e){return s(this,\"hasRealtimeComments\")&&s(e,\"author.id\")!=this.get(\"currentUserId\")&&!this.get(\"viewedAuditIds\").contains(r(e,\"id\"))}});n.exports=u}}),function(e){e.Zd=e.Zd||{};var t=Em.Object.extend({industryBenchmarkData:null,globalBenchmarkData:null,survey:null,surveyFields:[\"industry\",\"employeeCount\",\"targetAudience\",\"customerCount\",\"supportStructure\",\"agentCount\",\"teamCount\"],industryResult:null,employeeCountResult:null,targetAudienceResult:null,customerCountResult:null,supportStructureResult:null,agentCountResult:null,teamCountResult:null,industryPrompt:I18n.t(\"txt.launchpad.benchmark_survey.industry_prompt\"),employeeCountPrompt:I18n.t(\"txt.launchpad.benchmark_survey.comployee_count_prompt\"),targetAudiencePrompt:I18n.t(\"txt.launchpad.benchmark_survey.service_target_prompt\"),customerCountPrompt:I18n.t(\"txt.launchpad.benchmark_survey.customer_count_prompt\"),supportStructurePrompt:I18n.t(\"txt.launchpad.benchmark_survey.who_support_prompt\"),init:function(){this.set(\"survey\",Zd.AccountSurveyResponse.create())},initialize:function(){var e=this.get(\"survey\");e.fetch().done($.proxy(function(){this.preselectSurveyResponse()},this)).fail($.proxy(function(){this.get(\"surveyFields\").forEach($.proxy(function(e){this.setPath(\"survey.\"+e.decamelize(),null)},this))},this)),this.getBenchmarkDataByIndustry(\"overall\")},getBenchmarkDataByIndustry:function(e){var t=\"/api/v1/stats/benchmarking/industry/\"+e;$.ajax({type:\"GET\",url:t}).done($.proxy(function(e){var t={satisfaction:Math.round(e.data.csr*100)+\"%\",responseTime:Math.round(e.data.first_response_time/3600*10)/10+\"\",ticketPerMonth:e.data.created_count,key:this.getPath(\"industryResult.value\")===\"other\"?\"other\":e.object_name};t.key!=\"overall\"?this.set(\"industryBenchmarkData\",t):this.set(\"globalBenchmarkData\",t)},this))},preselectSurveyResponse:function(){this.get(\"surveyFields\").forEach($.proxy(function(e){var t,n,r=this.getPath(\"survey.\"+e.decamelize()),i=this.get(e+\"Options\");r!=null&&(i!=null?(t=this.get(e+\"Options\").findProperty(\"value\",r),n=t):n=r,this.set(e+\"Result\",n))},this))},industryResultChanged:function(){var e=this.getPath(\"industryResult.value\");if(e)e===\"other\"&&(e=\"overall\"),this.getBenchmarkDataByIndustry(e);else{var t={satisfaction:\"0%\",responseTime:\"0\",ticketPerMonth:\"0\"};this.set(\"industryBenchmarkData\",t)}}.observes(\"industryResult\"),getIndustryBenchmarkDataByField:function(e){var t=this.getPath(\"industryResult.value\");return this.get(\"industryBenchmarkData\")&&t?this.getPath(\"industryBenchmarkData.\"+e)||\"0\":\"0\"},industryName:function(){var e=this.get(\"industryResult\");return e?e.label:\"--\"}.property(\"industryResult\").volatile(),industrySatisfaction:function(){var e=this.getIndustryBenchmarkDataByField(\"satisfaction\");return e.match(/%$/)||(e+=\"%\"),e}.property(\"industryBenchmarkData\").volatile(),industryResponseTime:function(){return this.getIndustryBenchmarkDataByField(\"responseTime\")}.property(\"industryBenchmarkData\").volatile(),industryResponseTimeUnit:function(){return I18n.t(\"txt.launchpad.benchmark_survey.hours\")}.property().volatile(),industryTickestPerMonth:function(){return this.getIndustryBenchmarkDataByField(\"ticketPerMonth\")}.property(\"industryBenchmarkData\").volatile(),globalSatisfaction:function(){return this.getPath(\"globalBenchmarkData.satisfaction\")}.property().volatile(),globalResponseTime:function(){return this.getPath(\"globalBenchmarkData.responseTime\")}.property().volatile(),globalTickestPerMonth:function(){return this.getPath(\"globalBenchmarkData.ticketPerMonth\")}.property().volatile(),industryOptions:[{label:I18n.t(\"txt.admin.models.account.survey_response.industry_education\"),value:\"education\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_entertainment\"),value:\"entertainment\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_financial\"),value:\"financial\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_nonprofit\"),value:\"nonprofit\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_healthcare\"),value:\"healthcare\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_consultancy\"),value:\"consultancy\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_manufacturing\"),value:\"manufacturing\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_media\"),value:\"media\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_marketing\"),value:\"marketing\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_support\"),value:\"support\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_real_estate\"),value:\"real_estate\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_retail\"),value:\"retail\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_social_media\"),value:\"social_media\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_software\"),value:\"software\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_travel\"),value:\"travel\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_web_apps\"),value:\"web_apps\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_hosting\"),value:\"hosting\"},{label:I18n.t(\"txt.admin.models.account.survey_response.industry_other\"),value:\"other\"}],employeeCountOptions:[{label:I18n.t(\"txt.launchpad.benchmark_survey.employees_1\"),value:\"1-9\"},{label:I18n.t(\"txt.launchpad.benchmark_survey.employees_10\"),value:\"10-99\"},{label:I18n.t(\"txt.launchpad.benchmark_survey.employees_100\"),value:\"100-499\"},{label:I18n.t(\"txt.launchpad.benchmark_survey.employees_500\"),value:\"500-4999\"},{label:I18n.t(\"txt.launchpad.benchmark_survey.employees_5000\"),value:\"5000+\"}],targetAudienceOptions:[{label:I18n.t(\"txt.admin.models.account.survey_response.target_audience_internal\"),value:\"internal\"},{label:I18n.t(\"txt.admin.models.account.survey_response.target_audience_businesses\"),value:\"businesses\"},{label:I18n.t(\"txt.admin.models.account.survey_response.target_audience_customers\"),value:\"customers\"}],customerCountOptions:[{label:I18n.t(\"txt.launchpad.benchmark_survey.customers_hundreds\"),value:\"hundreds\"},{label:I18n.t(\"txt.launchpad.benchmark_survey.customers_thousands\"),value:\"thousands\"},{label:I18n.t(\"txt.launchpad.benchmark_survey.customers_ten_thousands\"),value:\"tens_of_thousands\"},{label:I18n.t(\"txt.launchpad.benchmark_survey.customers_hundred_thousands\"),value:\"hundreds_of_thousands\"},{label:I18n.t(\"txt.launchpad.benchmark_survey.customers_millions\"),value:\"millions\"},{label:I18n.t(\"txt.admin.models.account.survey_response.customer_count_rather_not_say\"),value:\"rather_not_say\"}],supportStructureOptions:[{label:I18n.t(\"txt.admin.models.account.survey_response.support_structure_part_time\"),value:\"part_time\"},{label:I18n.t(\"txt.admin.models.account.survey_response.support_structure_employees\"),value:\"employees\"},{label:I18n.t(\"txt.admin.models.account.survey_response.support_structure_dedicated_team\"),value:\"dedicated_team\"},{label:I18n.t(\"txt.admin.models.account.survey_response.support_structure_support_organization\"),value:\"support_organization\"}],shouldShowTeamCount:function(){return this.getPath(\"supportStructureResult.value\")===\"support_organization\"}.property(\"supportStructureResult\").volatile(),shouldShowAgentCount:function(){return this.getPath(\"supportStructureResult.value\")===\"dedicated_team\"||this.getPath(\"supportStructureResult.value\")===\"support_organization\"}.property(\"supportStructureResult\").volatile(),surveyCompleted:function(){var e=Zd.launchpadTasks.filterProperty(\"key\",\"benchmark\")[0];return e?e.get(\"status\")===\"complete\":!1}.property(\"Zd.launchpadTasks.@each.status\").volatile(),submitSurvey:function(){var e=this.get(\"shouldShowAgentCount\")?parseInt($(\".survey #agent-count\").val(),10):null,t=this.get(\"shouldShowTeamCount\")?parseInt($(\".survey #team-count\").val(),10):null,n=this.get(\"survey\");n.set(\"agent_count\",e),n.set(\"team_count\",t),this.get(\"surveyFields\").forEach($.proxy(function(e){var t=this.getPath(e+\"Result.value\");t!=null&&n.set(e.decamelize(),t)},this)),n.save().done(this.surveySaveSuccess).fail(this.surveySaveFail)},surveySaveSuccess:function(){Zd.growl.notice(I18n.t(\"txt.launchpad.benchmark_survey.survey_updated\"))},surveySaveFail:function(){Zd.growl.error(I18n.t(\"txt.launchpad.benchmark_survey.survey_update_failed\"))}});e.Zd.BenchmarkSurveyController=t,e.Zd.benchmarkSurveyController=t.create()}(this),function(e){function n(){var e,t;return e=Em.getPath(\"Zd.workspaces.content\"),e==null?!1:(t=e.filter(function(e){return e.getPath(\"ticket.dirty\")}),t.get(\"length\")>0)}var t=\"txt.browser.on_close.warn_if_dirty\";$(function(){var r=e.onbeforeunload||Em.K;e.onbeforeunload=function(){var e;try{r.call(this)}catch(i){}try{n()&&(e=I18n.t(t))}catch(s){}return e}})}(this),function(){Zendesk.set(\"States\",Em.Object.create({_forMainStates:{},Section:Em.Mixin.create({enter:function(){return Zendesk.set(\"section\",this.get(\"name\")),Zendesk.set(\"subsection\",null),this._super.apply(this,arguments)}}),Subsection:Em.Mixin.create({enter:function(){return Zendesk.set(\"subsection\",this.get(\"name\")),this._super.apply(this,arguments)}})}))}(),function(){var e=Em.Mixin.create({getTwitterHint:function(e,t){var n=e.getPath(\"workspace.ticket\");if(n){var r=n.get(\"primaryIdentityForChannel\"),i=n.get(\"monitoredTwitterHandle\");if(r&&i)return I18n.t(t,{requesterHandle:r,monitoredHandle:i})}}}),t=Em.StateManager.extend(e,{initialState:\"publicComment\",commentIsPublic:function(){return this.getPath(\"currentState.isPublic\")}.property(\"currentState\").cacheable(),publicComment:Em.State.create({hint:I18n.t(\"txt.ticket.actions.public_hint\"),isPublic:!0,twitterChannelBack:null,fbChannelBack:!1,attachmentsAllowed:!0,markdownPreviewAllowed:!0}),privateComment:Em.State.create({hint:I18n.t(\"txt.ticket.actions.private_hint\"),isPublic:!1,twitterChannelBack:null,fbChannelBack:!1,attachmentsAllowed:!0,markdownPreviewAllowed:!0}),twitterDm:Em.State.create({isPublic:!0,twitterChannelBack:\"dm\",fbChannelBack:null,attachmentsAllowed:!1,markdownPreviewAllowed:!1,enter:function(e){this.set(\"hint\",e.getTwitterHint(e,\"txt.ticket.actions.twitter_dm_hint\"))}}),twitterMention:Em.State.create({isPublic:!0,twitterChannelBack:\"1\",fbChannelBack:null,attachmentsAllowed:!1,markdownPreviewAllowed:!1,enter:function(e){this.set(\"hint\",e.getTwitterHint(e,\"txt.ticket.actions.twitter_mention_hint\"))}}),fbWallReply:Em.State.create({hint:I18n.t(\"txt.ticket.actions.facebook.reply_on_wall_hint\"),isPublic:!0,twitterChannelBack:null,fbChannelBack:\"1\",attachmentsAllowed:!1,markdownPreviewAllowed:!1}),fbPrivateMessage:Em.State.create({hint:I18n.t(\"txt.ticket.actions.facebook.private_message_hint\"),isPublic:!0,twitterChannelBack:null,fbChannelBack:\"1\",attachmentsAllowed:!1,markdownPreviewAllowed:!1})}),n=function(){return t.create()};Zd.TicketCommentStates={},Zd.TicketCommentStates.createTicketCommentStateManager=n}(),function(){var e=[Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.id.label\",attributeName:\"id\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.created.label\",attributeName:\"created_at\",regexpForValidation:/\\d{4}-d{2}-d{2}/}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.due_date.label\",attributeName:\"due_date\",regexpForValidation:/\\d{4}-d{2}-d{2}/}),Zendesk.TicketField.create({titleTranslationKey:\"ticket.properties.incident.link\",attributeName:\"problem_id\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.current_tags.label\",attributeName:\"tags\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.requester.label\",attributeName:\"requester_id\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.agent_satisfaction_score.label_short\",attributeName:\"satisfaction_score\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.satisfaction_comment.label\",attributeName:\"satisfaction_comment\"}),Zendesk.TicketField.create({titleTranslationKey:\"txt.user.section.ccs\",attributeName:\"current_collaborators\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.requester.label\",attributeName:\"requester_id\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.updated_requester.label\",attributeName:\"requester_updated_at\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.updated_assignee.label\",attributeName:\"assignee_updated_at\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.updated_by_type.label\",attributeName:\"updated_by_type_id\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.locale.label\",attributeName:\"locale_id\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.organization.label\",attributeName:\"organization_id\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.submitter.label\",attributeName:\"submitter_id\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.updated.label\",attributeName:\"updated_at\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.solved.label\",attributeName:\"solved_at\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.assigned.label\",attributeName:\"assigned_at\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.cause.label\",attributeName:\"cause\"})],t=[Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.status.label\",attributeName:\"status\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.type.label\",attributeName:\"type\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.priority.label\",attributeName:\"priority\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.requester.label\",attributeName:\"requester\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.assignee.label\",attributeName:\"assignee\"}),Zendesk.TicketField.create({titleTranslationKey:\"ticket_fields.group.label\",attributeName:\"group\"}),Zendesk.TicketField.create({titleTranslationKey:\"txt.views.tickets.share_and_unshare_tickets.sharing\",attributeName:\"ticket_sharing\"})];Zendesk.TicketFieldCollection=Em.ResourceCollection.extend({url:\"/api/v2/ticket_fields\",type:Zendesk.TicketField,expireIn:31536e3,parse:function(e){return this._super(e.ticket_fields)}}),Zendesk.TicketFields=Em.Object.extend(require(\"lib/settings_consumer\"),{fetch:function(){return this.get(\"fromAPI\").fetch()},fromAPI:Zendesk.TicketFieldCollection.create(),all:function(){var n=[];return n.push.apply(n,e),n.push.apply(n,this.getPath(\"fromAPI.content\")),n.push.apply(n,t),n}.property(\"fromAPI.content\").cacheable(),custom:function(){return _.filter(this.getPath(\"fromAPI.content\"),function(e){return e.get(\"isCustomField\")})}.property().cacheable(),forProperties:function(){var e=[],t=this.getPath(\"fromAPI.content\"),n=this.byAttributeName(\"assignee_id\"),r=this.byAttributeName(\"ticket_type_id\"),i=this.byAttributeName(\"priority_id\"),s=this.byAttributeName(\"problem_id\"),o=this.byAttributeName(\"due_date\"\n),u=this.byAttributeName(\"tags\");return e.push(n,r,i,s,o),this.getPath(\"settings.ticket_tagging\")&&e.push(u),e.push.apply(e,_(t).chain().difference(e).sortBy(function(e){return e.get(\"position\")}).value()),_(e).chain().filter(function(e){return e!=null&&e.get(\"active\")}).reject(function(e){return[\"description\",\"status\",\"subject\",\"group\"].contains(e.get(\"type\"))}).value()}.property().cacheable(),forPropertiesWithoutAssignee:function(){return this.get(\"forProperties\").filter(function(e){return e.get(\"type\")!==\"assignee\"})}.property().cacheable(),hasTicketTypeField:function(){return!!this.byAttributeName(\"ticket_type_id\")}.property().cacheable(),byAttributeName:function(e,t){return _.find(this.get(\"all\"),function(n){return n.get(\"attributeName\")===e&&(t||n.get(\"active\"))})},byType:function(e){return this.get(\"all\").findProperty(\"type\",e)}}),Zendesk.TicketFields.reopenClass({instance:function(){return Zendesk.ticketFields},byAttributeName:function(e,t){return Zendesk.TicketFields.instance().byAttributeName(e,t)},byType:function(e){return Zendesk.TicketFields.instance().byType(e)}}),Zendesk.set(\"ticketFields\",Zendesk.TicketFields.create())}(),this.require.define({\"mixins/markdown_preview\":function(e,t,n){var r={previewing:\"previewing\",writing:\"writing\",generating:\"generating\"},i=Em.Mixin.create({state:r.writing,unformattedMarkdown:null,formattedMarkdown:null,markdownPreviewIsEnabled:function(){var e=t(\"lib/settings\");return e.get(\"markdown_ticket_comments\")}.property().cacheable(),canPreviewMarkdown:function(){return this.get(\"markdownPreviewIsEnabled\")}.property(\"markdownPreviewIsEnabled\").cacheable(),isPreviewing:function(){return this.get(\"state\")===r.previewing}.property(\"state\").cacheable(),isWriting:function(){return this.get(\"state\")===r.writing}.property(\"state\").cacheable(),isGenerating:function(){return this.get(\"state\")===r.generating}.property(\"state\").cacheable(),switchToWriteMode:function(){this.set(\"state\",r.writing),Em.run.next(this,function(){this.focusComment()})},switchToPreviewMode:function(){var e=this;this.set(\"state\",r.generating),this.set(\"formattedMarkdown\",null);var t=$.ajax({url:\"/api/v2/format/markdown.json\",type:\"POST\",data:{text:e.get(\"unformattedMarkdown\")}});t.done(function(t){e.set(\"formattedMarkdown\",t.html),e.set(\"state\",r.previewing)}),t.fail(function(){var t=I18n.t(\"txt.admin.helpers.tickets_helper.preview_mode_error\");e.set(\"formattedMarkdown\",t),e.set(\"state\",r.previewing)})}});n.exports=i}}),this.require.define({\"controllers/ticket_controller/macro_application_behavior\":function(e,t,n){var r=Em.Mixin.create(Em.Evented,{willApplyMacro:Em.K,didApplyMacro:Em.K,macroChangedComment:function(e){var t;e!==undefined&&(t=e?\"publicComment\":\"privateComment\",this.toggleCommentMode(t)),this.focusComment()},focusComment:function(){this.fire(\"@focus:comment\")},toggleCommentMode:function(e){this._super&&this._super.call(this,e)},applyMacro:function(e){this.get(\"macroApplier\").applyMacro(e,this.get(\"ticket\"))}});n.exports=r}}),this.require.define({\"controllers/ticket_controller/macro_applier\":function(e,t,n){var r=function(e){this.controller=e};r.prototype.applyMacro=function(e,t){this.controller.willApplyMacro(e),e.evaluateOnTicket(t,function(n){this.beginApplyingMacro(e,t),this.applyMacroResult(n,t),this.endApplyingMacro(e,t),t.set(\"macro_applied\",e.get(\"id\")),this.controller.didApplyMacro(e)}.bind(this))},r.prototype.beginApplyingMacro=function(e,t){t.set(\"applyingMacro\",!0),Em.run.begin()},r.prototype.endApplyingMacro=function(e,t){Em.run.end(),t.set(\"applyingMacro\",!1)},r.prototype.applyMacroResult=function(e,t){var n=e.comment;delete e.comment;if(e.group_id||e.assignee_id)t.setAssignee(e.group_id,e.assignee_id),delete e.group_id,delete e.assignee_id;t.setProperties(e);if(n){var r,i=[t.getPath(\"comment.body\"),n.value].join(\"\");t.get(\"comment\").set(\"body\",i),this.controller.macroChangedComment(n.is_public)}},n.exports=r}}),function(e){var t=require(\"controllers/ticket_controller/macro_application_behavior\"),n=require(\"controllers/ticket_controller/macro_applier\");Zendesk.reopen({hasCurrentTicketBinding:Em.Binding.bool(\"workspaces.current.ticket\")});var r=Em.Mixin.create(require(\"lib/settings_consumer\"),{publicCommentOptionsVisibleBinding:Em.Binding.oneWay(\"ticket.userPermissions.makePublicComments\").bool(),replyButtonVisible:function(){return this.getPath(\"ticket.isNotNew\")&&this.getPath(\"ticket.userPermissions.makePublicComments\")}.property(\"ticket.isNotNew\",\"ticket.userPermissions.makePublicComments\").cacheable(),noteButtonVisible:function(){return this.getPath(\"ticket.isNotNew\")}.property(\"ticket.isNotNew\").cacheable(),shortenUrlOptional:function(e,t){return arguments.length===2?t:this.getPath(\"settings.shortenUrlOptional\")}.property(\"settings.shortenUrlOptional\").cacheable(),commentOptionsVisible:function(){var e=this.get(\"shortenUrlOptional\"),t=(this.get(\"commentMode\")||\"\").match(/twitter/i);return!!t&&!!e}.property(\"commentMode\",\"shortenUrlOptional\").cacheable(),twitterChannelsVisible:function(){return this.getPath(\"ticket.viaClass\")==\"twitter\"}.property(\"ticket.viaClass\").cacheable(),facebookChannelVisible:function(){return this.getPath(\"ticket.viaClass\")===\"facebook\"}.property(\"ticket.viaClass\").cacheable(),facebookPrivateMessageVisible:function(){return this.getPath(\"ticket.viaClass\")===\"fb_private_message\"}.property(\"ticket.viaClass\").cacheable(),deleteButtonVisible:function(){return this.getPath(\"ticket.isNotNew\")&&this.getPath(\"ticket.userPermissions.deleteTicket\")}.property(\"ticket.isNotNew\",\"ticket.userPermissions.deleteTicket\").cacheable(),mergeButtonVisible:function(){return this.getPath(\"ticket.userPermissions.mergeTicket\")}.property(\"ticket.userPermissions.mergeTicket\").cacheable(),macrosVisible:function(){return this.getPath(\"ticket.userPermissions.updateTicket\")||this.getPath(\"ticket.userPermissions.makeAnyComments\")}.property(\"ticket.userPermissions.updateTicket\",\"ticket.userPermissions.makeAnyComments\").cacheable(),willApplyMacro:function(e){this.setPath(\"isTicketSavableFromView\",!1)},didApplyMacro:function(e){this.setPath(\"isTicketSavableFromView\",!0)},isTicketSavableFromView:!0,isTicketSavable:function(e,t){return arguments.length===2?t:!this.getPath(\"ticket.isUnsavable\")&&(this.getPath(\"ticket.userPermissions.updateTicket\")||this.getPath(\"ticket.userPermissions.makeAnyComments\"))&&this.get(\"isTicketSavableFromView\")}.property(\"ticket.isUnsavable\",\"ticket.userPermissions.updateTicket\",\"ticket.userPermissions.makeAnyComments\",\"isTicketSavableFromView\").cacheable(),submitButtonDisabled:function(e,t){return arguments.length===2&&this.set(\"_saveDisabledManually\",t),this.get(\"_saveDisabledManually\")||!this.get(\"isTicketSavable\")}.property(\"isTicketSavable\",\"_saveDisabledManually\").volatile(),init:function(){return this.set(\"_saveDisabledManually\",!1),this._super()}}),i=Em.Mixin.create({currentAccount:require(\"lib/current_account\"),commentHint:function(){return this.getPath(\"ticketCommentStateManager.currentState.hint\")}.property(\"ticketCommentStateManager.currentState.hint\").cacheable(),shouldShowEmailOnlyOption:function(){return this.get(\"isSocialMediaChannel\")}.property(\"isSocialMediaChannel\").cacheable(),shouldShowPublicReplyOption:function(){return!this.get(\"isSocialMediaChannel\")}.property(\"isSocialMediaChannel\").cacheable(),shouldShowAttachment:function(){return this.getPath(\"ticketCommentStateManager.currentState.attachmentsAllowed\")}.property(\"ticketCommentStateManager.currentState.attachmentsAllowed\").cacheable(),shouldRemoveAttachment:function(){return!this.get(\"shouldShowAttachment\")}.property(\"shouldShowAttachment\").cacheable(),isSocialMediaChannel:function(){return this.get(\"twitterChannelsVisible\")||this.get(\"facebookChannelVisible\")||this.get(\"facebookPrivateMessageVisible\")}.property(\"twitterChannelsVisible\",\"facebookChannelVisible\",\"facebookPrivateMessageVisible\").cacheable(),commentIsPublic:function(){return this.getPath(\"ticketCommentStateManager.commentIsPublic\")}.property(\"ticketCommentStateManager.commentIsPublic\").cacheable(),updateComment:function(){if(!this.getPath(\"ticket.comment\"))return;var e=this.getPath(\"ticketCommentStateManager.currentState.isPublic\");this.setPath(\"ticket.comment.is_public\",e);var t=this.getPath(\"ticketCommentStateManager.currentState.twitterChannelBack\");this.setPath(\"ticket.comment.twitter_channel_back\",t);var n=this.getPath(\"ticketCommentStateManager.currentState.fbChannelBack\");this.setPath(\"ticket.comment.channel_back\",n)}.observes(\"ticketCommentStateManager.currentState\"),shouldShowCharCounterBinding:Em.Binding.oneWay(\"ticketCommentStateManager.currentState.twitterChannelBack\").bool(),commentMode:function(e,t){return arguments.length===2?t:this.getPath(\"ticketCommentStateManager.currentState.name\")}.property(\"ticketCommentStateManager.currentState.name\").cacheable(),userSetCommentState:null,toggleCommentMode:function(e){this.set(\"userSetCommentState\",!0),this.get(\"ticketCommentStateManager\").goToState(e)},resetCommentState:function(){this.set(\"userSetCommentState\",!1)},setDefaultCommentMode:function(){if(!this.get(\"ticketCommentStateManager\"))return;if(this.get(\"userSetCommentState\"))return;this.getPath(\"ticket.isDefaultPublicComment\")?this.get(\"twitterChannelsVisible\")&&this.getPath(\"ticket.primaryIdentityForChannel\")?this.get(\"ticketCommentStateManager\").goToState(\"twitterMention\"):this.get(\"facebookChannelVisible\")?this.get(\"ticketCommentStateManager\").goToState(\"fbWallReply\"):this.get(\"facebookPrivateMessageVisible\")?this.get(\"ticketCommentStateManager\").goToState(\"fbPrivateMessage\"):this.get(\"ticketCommentStateManager\").goToState(\"publicComment\"):this.get(\"ticketCommentStateManager\").goToState(\"privateComment\")}.observes(\"twitterChannelsVisible\",\"facebookChannelVisible\",\"facebookPrivateMessageVisible\",\"ticket.isDefaultPublicComment\",\"ticket.primaryIdentityForChannel\")});Zd.TicketAttachmentsDeleteMixin=Em.Mixin.create({deleteAttachment:function(e){var t=e.getPath(\"contentView.content\"),n=t.get(\"uploadSet\");n.remove(t)}}),Zd.TicketControllerSharedProperties=Em.Mixin.create({ticketFields:Zd.get(\"ticketFields\"),shouldShowLinkedProblem:function(){return!!this.getPath(\"ticket.isIncident\")&&!!this.getPath(\"ticketFields.hasTicketTypeField\")}.property(\"ticket.isIncident\",\"ticketFields.hasTicketTypeField\").cacheable()});var s=require(\"lib/comment_drafts\");Zendesk.TicketController=Em.Object.extend(t,r,i,Zd.TicketAttachmentsDeleteMixin,Zendesk.TicketFooterControllerMixin,Zd.TicketControllerSharedProperties,require(\"mixins/markdown_preview\"),Em.Evented,{init:function(){this._super(),this.set(\"macroApplier\",new n(this))},collisionController:null,ticketCommentStateManager:null,unformattedMarkdownBinding:\"ticket.comment.body\",onCommentChange:function(){this.saveCommentDraft()}.observes(\"ticket.comment.body\",\"commentMode\"),didActivate:function(){this.loadCommentDraft()},loadCommentDraft:function(){var e=this.get(\"ticket\");if(e.get(\"isNew\")||this.get(\"commentDraftLoaded\"))return;var t=s.fetchDraft(e.get(\"id\"),Zd.currentUser.get(\"id\"));t&&(e.setPath(\"comment.body\",t.draft),this.toggleCommentMode(t.state)),this.set(\"commentDraftLoaded\",!0)},saveCommentDraft:function(){var e=this.get(\"ticket\"),t={comment:e.getPath(\"comment.body\"),state:this.get(\"commentMode\")};s.saveDraft(e.get(\"id\"),Zd.currentUser.get(\"id\"),t)},viewLoaded:function(e){this.set(\"ticketView\",e),Lotus.GlobalEvents.set(\"firstResponder\",e)},newTicket:function(){var e=Zendesk.Ticket.newTicket();Zendesk.Routes.goToHash(\"#/tickets/new/\"+e.get(\"newTicketId\"))},createFollowupTicket:function(){var e=Zendesk.Ticket.newFollowUpTicket(this.get(\"ticket\"));Zendesk.Routes.goToHash(\"#/tickets/new/\"+e.get(\"newTicketId\"))},_afterSave:function(e){s.removeDraft(this.getPath(\"ticket.id\"),Zd.currentUser.get(\"id\")),this._notifyTicketSave(e),this.get(\"workspace\").navigateAfterTicketUpdate()},save:function(){var e=this.get(\"ticket\"),t=e.get(\"isNew\"),n=this.get(\"collisionController\");if(!this.get(\"isTicketSavable\"))return;if(this.get(\"shouldRemoveAttachment\")){var r=this.getPath(\"ticket.comment.uploadSet\");r&&r.removeAll()}e.set(\"stillSaving\",!0),n&&n.silenceUpdates(),e.save().done(_(function(e){this._afterSave(t)}).bind(this)).fail(function(){e.set(\"stillSaving\",!1)})},_notifyTicketSave:function(e){var t=this.get(\"ticket\"),n=t.get(\"id\")||\"\",r=new Handlebars.SafeString('%@'.fmt(n,I18n.t(\"txt.ticket.id_label\",{id:n}))),i;e?i=I18n.t(\"txt.ticket.create.success\",{ticket_link:r}):i=I18n.t(\"txt.ticket.update.success\",{ticket_link:r});if(Zendesk.globalPermissions.get(\"manageMacros\")){var s=new Handlebars.SafeString('%@'.fmt(n,I18n.t(\"txt.ticket.create_as_macro\")));i+=\"
      \"+I18n.t(\"txt.ticket.keep_repeating_yourself\")+\" \"+s+\"
      \"}Zendesk.growl.hideErrors(),Zendesk.growl.notice(i)},deleteTicket:function(){var e=this.get(\"ticket\"),t=confirm(I18n.t(\"txt.ticket.delete.confirm\")),n=this.get(\"workspace\");t&&e.destroyResource().done(function(){Zendesk.growl.notice(I18n.t(\"txt.ticket.delete.success\")),n.navigateAfterTicketUpdate()})},mergeTicket:function(){Zendesk.ticketMergeController.mergeTicket({sourceTicketId:this.getPath(\"ticket.id\")})},toForum:function(){var e=this.getPath(\"ticket.id\");window.open(\"/entries/new?ticket_id=\"+e)},toMacro:function(){var e=this.getPath(\"ticket.id\");window.location.hash=\"#/admin/macros/from_ticket?id=\"+e},toggleRequester:function(){this.set(\"showRequester\",!this.get(\"showRequester\"))},goToTicket:function(){Zd.Routes.goToHash(this.getPath(\"ticket.href\"))},goToRequester:function(){Zd.Routes.goToHash(this.getPath(\"ticket.href\")+\"/requester/tickets\")},requesterMode:function(){return this.get(\"showRequester\")||this.getPath(\"ticket.isNew\")}.property(\"ticket.isNew\",\"showRequester\").cacheable(),focusElement:function(){var e=this.get(\"ticket\");return e&&e.get(\"isNew\")&&e.get(\"requester_id\")===undefined&&e.getPath(\"comment.body\")===undefined?\"requester\":\"comment\"},canPreviewMarkdown:function(){var e=this.getPath(\"ticketCommentStateManager.currentState\"),t=e.get(\"markdownPreviewAllowed\"),n=this.get(\"markdownPreviewIsEnabled\");return n&&t}.property(\"markdownPreviewIsEnabled\",\"ticketCommentStateManager.currentState\").cacheable()}),Zendesk.set(\"TicketPermissionsProxy\",r),Zendesk.set(\"TicketCommentStatesMixin\",i),Zendesk.set(\"ticketController\",Zendesk.TicketController.create())}(this),this.require.define({\"controllers/ticket_controller/bulk_macro_applier\":function(e,t,n){var r=t(\"controllers/ticket_controller/macro_applier\"),i=r.prototype.applyMacroResult,s=function(e){r.call(this,e)};s.prototype=new r,s.prototype.constructor=s,s.prototype.applyMacroResult=function(e,t){var n=e.tags;if(n){var r=t.get(\"tags\")||[],s=r.concat(n).uniq();t.set(\"tags\",s),delete e.tags}i.call(this,e,t)},n.exports=s}}),function(e){var t=require(\"controllers/ticket_controller/macro_application_behavior\"),n=require(\"controllers/ticket_controller/bulk_macro_applier\");e.Zd=e.Zd||{};var r=-1,i=\"- No change -\",s=I18n.t(\"control.dropdown.value.no_change\"),o=Em.Object.extend(require(\"lib/settings_consumer\"),t,Zendesk.TicketPermissionsProxy,Zd.TicketControllerSharedProperties,{init:function(){this.set(\"macroApplier\",new n(this))},isBulkEditing:!1,isBulkEditingInProgress:!1,ticket:null,tickets:[],userBinding:Em.Binding.oneWay(\"Zd.currentUser\"),ticketFields:Zd.get(\"ticketFields\"),isModalSetup:!1,NO_CHANGE_NUM_VALUE:r,NO_CHANGE_VALUE:i,NO_CHANGE_LABEL:s,NO_CHANGE_OPTION:{value:i,label:s},NO_CHANGE_NUM_OPTION:{value:r,label:s},initForm:function(){this.set(\"ticket\",Zd.BulkTicket.create({permissionsProxyTicketId:this.get(\"tickets\")[0]})),this.get(\"ticket\").setupTicketPermissions(),Zd.jobStatusController.close(),this.set(\"isBulkEditingInProgress\",!1)},resetForm:function(){this.initForm()},updateGlobalEventHandler:function(){this.get(\"isBulkEditing\")?(this.set(\"originalFirstResponder\",Lotus.GlobalEvents.get(\"firstResponder\")),Lotus.GlobalEvents.set(\"firstResponder\",this)):(Lotus.GlobalEvents.set(\"firstResponder\",this.get(\"originalFirstResponder\")),this.set(\"originalFirstResponder\",null))}.observes(\"isBulkEditing\"),showBulkEditForm:function(e,t){if(e.length===0)return;this.onSuccess=t,this.hideProgressForm(),this.set(\"tickets\",e),this.initForm(),$(\"#bulk_edit\").modal({keyboard:!1,backdrop:\"static\"}),this.isModalSetup||this.setupModal(),this.set(\"isBulkEditing\",!0)},buttonVisibilityObserver:function(){if(!this.get(\"ticket\"))return;this.setPath(\"ticket.comment.is_public\",this.get(\"commentButtonVisible\"))}.observes(\"commentButtonVisible\"),hideBulkEditForm:function(){$(\"#bulk_edit\").data(\"modal\").hide()},setupModal:function(){this.isModalSetup=!0,$(\"#bulk_edit\").on(\"hidden\",_(function(){this.set(\"isBulkEditing\",!1)}).bind(this))},modalTitle:function(){return I18n.t(\"txt.ticket.bulk_modal.dynamic_heading_label\",{count:this.getPath(\"tickets.length\")})}.property(\"tickets.length\").cacheable(),areFooterControlsVisibleBinding:Em.Binding.oneWay(\"isBulkEditingInProgress\").not(),footerControlsVisibilityDidChange:function(){$(\"#bulk_footer_controls\").toggle(this.get(\"areFooterControlsVisible\"))}.observes(\"areFooterControlsVisible\"),toggleCommentMode:function(e){e===\"publicComment\"?this.toggleReply():e===\"privateComment\"&&this.toggleNote()},toggleReply:function(){this.get(\"ticket\").toggleReply()},toggleNote:function(){this.get(\"ticket\").toggleNote()},isSubjectActive:function(){return!!this.get(\"ticketFields\").byAttributeName(\"subject\")}.property(\"ticketFields\").volatile(),isSubjectDisabledBinding:Em.Binding.oneWay(\"isSubjectActive\").not(),saveAsNew:function(){this.setPath(\"ticket.status_id\",Zendesk.Ticket.Statuses.NEW),this.save()},saveAsOpen:function(){this.setPath(\"ticket.status_id\",Zendesk.Ticket.Statuses.OPEN),this.save()},saveAsPending:function(){this.setPath(\"ticket.status_id\",Zendesk.Ticket.Statuses.PENDING),this.save()},saveAsHold:function(){this.setPath(\"ticket.status_id\",Zendesk.Ticket.Statuses.HOLD),this.save()},saveAsSolved:function(){this.setPath(\"ticket.status_id\",Zendesk.Ticket.Statuses.SOLVED),this.save()},toggleMacro:function(){return this.set(\"showMacroList\",!this.get(\"showMacroList\")),!1},save:function(){this.set(\"isBulkEditingInProgress\",!0);var e=this.get(\"ticket\").toJSON();return e.tickets_to_bulk_update=this.get(\"tickets\").join(\",\"),e.background=!0,Em.Resource.ajax({url:\"/tickets/bulk\",type:\"PUT\",context:this,data:e}).done(_(function(e){var t=Zendesk.JobStatus.create({id:e.id,complete:_(this.onSave).bind(this)});Zd.jobStatusController.show(t)}).bind(this))},progressPaneVisibilityChanged:function(){$(\"#bulk_edit .modal-header .close\").toggle(!this.get(\"isBulkEditingInProgress\")).focus()}.observes(\"isBulkEditingInProgress\"),onSave:function(){if(Zendesk.jobStatusController.get(\"hasErrors\"))return;_.isFunction(this.onSuccess)&&this.onSuccess(),setTimeout(_(function(){this.set(\"isBulkEditingInProgress\",!1),this.hideBulkEditForm()}).bind(this),1e3)},hideProgressForm:function(){this.set(\"isBulkEditingInProgress\",!1),Zd.jobStatusController.close()},bulkTicketMerge:function(){this.hideBulkEditForm(),Zendesk.ticketMergeController.bulkTicketMerge({sourceTickets:this.getPath(\"tickets\"),onSuccess:_(this.onSuccess).bind(this)})},bulkTicketDelete:function(){if(!confirm(I18n.t(\"txt.tickets.delete.confirm\")))return;var e=this,t=_(this.get(\"tickets\")).map(function(e){return Zd.Ticket.create({id:e}).destroyResource()});$.when.apply($,t).done(function(){e.hideBulkEditForm(),_.isFunction(e.onSuccess)&&e.onSuccess(),Zendesk.growl.notice(I18n.t(\"txt.tickets.delete.success\",{tickets:\"#\"+e.get(\"tickets\").join(\", #\")}))})},bulkTicketOptionsVisible:function(){return this.get(\"mergeButtonVisible\")||this.get(\"deleteButtonVisible\")}.property(\"mergeButtonVisible\",\"deleteButtonVisible\").cacheable(),mergeButtonDisabledBinding:Em.Binding.oneWay(\"mergeButtonVisible\").not(),deleteButtonDisabledBinding:Em.Binding.oneWay(\"deleteButtonVisible\").not(),hasHoldStatus:function(){return!!this.getPath(\"settings.useStatusHold\")}.property(\"settings.useStatusHold\").cacheable()});e.Zd.BulkEditController=o,e.Zd.bulkEditController=o.create(),e.Zd.bulkEditWorkspace=Em.Object.create({ticketController:Zd.bulkEditController,controller:Zd.bulkEditController,ticketBinding:\"controller.ticket\"})}(this),function(){Zd.jobStatusController=Em.Object.create({show:function(e){this.set(\"isCompleteDelayed\",!1),this.set(\"job\",e),$(\"#bulk_edit_progress_pane\").show()},errors:function(){var e=this.getPath(\"job.response.results\");if(e)return e.filterProperty(\"success\",!1)}.property(\"job.response.results.@each.success\").cacheable(),successes:function(){var e=this.getPath(\"job.response.results\");if(e)return e.filterProperty(\"success\",!0)}.property(\"job.response.results.@each.success\").cacheable(),hasSuccesses:function(){return!!this.getPath(\"successes.length\")}.property(\"successes\").cacheable(),hasErrors:function(){return!!this.getPath(\"errors.length\")}.property(\"errors\").cacheable(),isCompleteDelayed:!1,isNotCompleteDelayedBinding:Em.Binding.not(\"isCompleteDelayed\"),isComplete:function(){return!!this.getPath(\"job.isComplete\")}.property(\"job.isComplete\").cacheable(),jobDidComplete:function(){this.getPath(\"job.isComplete\")&&setTimeout(_(function(){this.set(\"isCompleteDelayed\",!0)}).bind(this),1e3)}.observes(\"job.isComplete\"),progress:function(){var e=this.getPath(\"job.response\"),t=0;if(e){var n=e.get(\"total\");n&&(t=(e.get(\"progress\")||0)*100/n)}return t}.property(\"job.response.total\",\"job.response.progress\").cacheable(),progressStyle:function(){return\"width: \"+this.get(\"progress\")+\"%;\"}.property(\"progress\").cacheable(),description:function(){var e=this.getPath(\"job.response\"),t=I18n.t(\"txt.ticket.bulk_modal.wait\");if(e){var n=e.get(\"total\");if(n){var r=e.get(\"progress\")||0;t=I18n.t(\"txt.ticket.bulk_modal.progress_indicator\",{progress:r,total:n})}}return t}.property(\"job.response.total\",\"job.response.progress\").volatile(),close:function(){$(\"#bulk_edit_progress_pane\").hide()}})}(),this.require.define({\"controllers/buy_now_controller\":function(e,t,n){var r=Em.Object.extend(t(\"lib/account_consumer\"),t(\"lib/settings_consumer\"),{currentUserBinding:\"Zd.currentUser\",buyNow:function(){var e=this;!this._inZuoraBeta()&&this._isEligibleForZuoraBeta()?this._includeInZuoraBeta().done(function(){e.settings.set(\"billing_backend\",\"zuora\"),Zd.Routes.goToHash(\"/admin/subscription\")}).fail(function(){Zd.Routes.goToHash(\"/admin/account\")}):this._inZuoraBeta()?Zd.Routes.goToHash(\"/admin/subscription\"):Zd.Routes.goToHash(\"/admin/account\")},showUpsell:function(){return this.currentUser.get(\"isAdmin\")}.property(\"currentUser.isAdmin\").cacheable(),_inZuoraBeta:function(){return this.settings.get(\"billing_backend\")===\"zuora\"},_isEligibleForZuoraBeta:function(){var e=this.currentAccount.get(\"trial\"),t=Zd.currentUser.get(\"locale_id\")===1||!Zd.currentUser.get(\"locale_id\"),n=this.currentAccount.getPath(\"deployments.zuoraBetaRollout\");return e&&t&&n},_includeInZuoraBeta:function(){return Em.Resource.ajax({type:\"PUT\",url:\"/api/v2/account/settings.json\",dataType:\"json\",data:{settings:{billing_backend:{zuora_managed_billing:!0}}}})}});n.exports=r}}),function(){var e=require(\"lib/current_account\"),t=function(e,t){e.set(\"otherUpdaters\",t)},n=function(t){e.getPath(\"deployments.realtimeComments\")&&t.refreshAudits()},r=Em.Object.extend(Em.Evented,{viewedTicket:null,collisionSupport:Em.required(),init:function(){var e=this;this.get(\"collisionSupport\").onViewersChanged.add(function(t,n){var r=e.get(\"viewedTicket\");if(e.get(\"_ignoreUpdates\"))return;r&&t==r.get(\"id\")&&r.set(\"otherViewers\",n)}),this.get(\"collisionSupport\").onTicketUpdated.add(function(){e.ticketWasUpdated.apply(e,arguments)}),this.on(\"ticketUpdated\",this,t),this.on(\"ticketUpdated\",this,n)},startWatching:function(e,t){this.get(\"viewingStatusPoller\").startPolling(e,t)},markAsViewing:function(e){this.unsilenceUpdates(),this.set(\"viewedTicket\",e),this.get(\"collisionSupport\").nowWatching(e.get(\"id\"))},markAsNotViewing:function(e){var t=this.getPath(\"viewedTicket.id\");t===e.get(\"id\")&&(this.get(\"collisionSupport\").noLongerWatching(t),this.set(\"viewedTicket\",null))},silenceUpdates:function(){this.set(\"_ignoreUpdates\",!0)},unsilenceUpdates:function(){this.set(\"_ignoreUpdates\",!1)},ticketWasUpdated:function(e,t,n){var r=this.get(\"viewedTicket\")||Em.Object.create();if(this.get(\"_ignoreUpdates\"))return;r.get(\"id\")===e&&this.fire(\"ticketUpdated\",r,n)}});Zendesk.set(\"CollisionController\",r);var i=r.create({collisionSupport:Zendesk.AgentCollision,viewingStatusPoller:Zendesk.viewingStatusPoller});Zendesk.set(\"collisionController\",i)}(),function(e){e.Zd=e.Zd||{},e.Zd.Mixins=e.Zd.Mixins||Em.Namespace.create(),e.Zd.Mixins.ControllerPagination=Em.Mixin.create({isFirstPageBinding:Em.Binding.not(\"notFirstPage\"),morePagesBinding:Em.Binding.oneWay(\"paginationController.morePages\"),noMorePagesBinding:Em.Binding.not(\"morePages\"),displayPaginationControlsBinding:Em.Binding.oneWay(\"paginationController.hasMultiplePages\"),pageOptionsBinding:Em.Binding.oneWay(\"paginationController.pageOptions\"),pageBinding:Em.Binding.oneWay(\"paginationController.page\"),perPageBinding:Em.Binding.oneWay(\"paginationController.perPage\"),nextPage:function(){this.get(\"paginationController\").nextPage()},previousPage:function(){this.get(\"paginationController\").previousPage()},goToFirstPage:function(){this.get(\"paginationController\").goToFirstPage()},goToLastPage:function(){this.get(\"paginationController\").goToLastPage()},goToPage:function(e){var t=+e.getPath(\"content.label\");this.get(\"paginationController\").goToPage(t)},notFirstPage:function(){return this.getPath(\"paginationController.notFirstPage\")}.property(\"paginationController.notFirstPage\").cacheable(),prevNavigation:[{label:\"«\",action:\"goToFirstPage\"},{label:\"‹\",action:\"previousPage\"}],nextNavigation:[{label:\"›\",action:\"nextPage\"},{label:\"»\",action:\"goToLastPage\"}],collectionContent:function(){var e=(this.get(\"pageOptions\")||[]).map(function(e){return{label:e,action:\"goToPage\"}});return e.length?[].concat(this.prevNavigation,e,this.nextNavigation):[]}.property(\"pageOptions\").volatile()})}(this),function(e){var t=100;e.Zd=e.Zd||{};var n=Em.Object.extend({ticketIds:null,init:function(){this._super(),this.set(\"ticketIds\",[])},hasSelection:function(){return this.get(\"numSelected\")>0}.property(\"numSelected\").cacheable(),numSelected:function(){return this.getPath(\"ticketIds.length\")||0}.property(\"ticketIds.length\").cacheable(),setSelection:function(e){this.set(\"ticketIds\",e),Em.sendEvent(this,\"selectionChanged\")},addToSelection:function(e){this.get(\"ticketIds\").addObjects(e),Em.sendEvent(this,\"selectionChanged\")},removeFromSelection:function(e){this.get(\"ticketIds\").removeObjects(e),Em.sendEvent(this,\"selectionChanged\")},clearSelection:function(){this.setSelection([])},isSelected:function(e){return this.get(\"ticketIds\").contains(e)},filterMembershipConditions:function(){var e=this.getPath(\"controller.filter\"),t=[],n;n=[{field:\"status\",operator:\"less_than\",value:\"solved\"}],this.get(\"ticketIds\").forEach(function(e){t.push({field:\"nice_id\",operator:\"is\",value:e})});if(e.get(\"isDynamic\")){var r=e.get(\"conditions\"),i=r.get(\"all\");n.pushObjects(i);var s=r.get(\"any\");t.pushObjects(s)}return{anyConditions:t,allConditions:n}},refreshSelectedTickets:function(){if(this.get(\"ticketIds\").length===0)return;var e=this.getPath(\"controller.filter\"),n;e.get(\"isDynamic\")||(n=e.get(\"id\"));var r=this.filterMembershipConditions(),i=Zd.Filter.createDynamic({filterId:n,output:[\"id\"],conditions:{any:r.anyConditions,all:r.allConditions}});i.setPath(\"tickets.perPage\",t),i.get(\"tickets\").fetch().done(_(this.selectionRefreshed).bind(this))},selectionRefreshed:function(e){var t=e.rows.mapProperty(\"ticket\"),n=t.mapProperty(\"id\"),r=this.get(\"ticketIds\"),i=this,s;r.forEach(function(e){var t=n.contains(e);t||(s=s||[],s.push(e))}),s&&i.removeFromSelection(s)}});e.Zd.TicketSelection=n,e.Zd.ticketSelection=n.create()}(this),function(e){e.Zd=e.Zd||{};var t=Em.Object.extend(Zd.Mixins.ControllerPagination,{paginationController:null,selectionController:null,collisionController:Zendesk.get(\"collisionController\"),init:function(){this.get(\"selectionController\")&&this.watchForSelectionChanges()},ticketsBinding:Em.Binding.oneWay(\"paginationController.tickets\").notNull([]),watchForTicketsChanges:function(){var e=this.get(\"tickets\"),t=this.get(\"selectionController\");t&&t.refreshSelectedTickets(),this.updateSelection(e),this.updateViewingStatus(e)}.observes(\"tickets.@each\"),currentPageFullySelected:function(){var e=this.get(\"selectionController\"),t=this.getPath(\"tickets.length\")||0,n=0,r=0,i=this.get(\"tickets\");return i.forEach(function(t){n+=Number(e.isSelected(t.get(\"id\"))),r+=Number(!t.get(\"isSelectable\"))}),t&&n&&n+r===t}.property(\"tickets.@each\",\"selectionController.ticketIds.@each\").cacheable(),watchForSelectionChanges:function(){Em.addListener(this.get(\"selectionController\"),\"selectionChanged\",this,\"selectionChanged\")}.observes(\"selectionController\"),addToSelection:function(e){this.get(\"selectionController\").addToSelection(e)},removeFromSelection:function(e){this.get(\"selectionController\").removeFromSelection(e)},selectAll:function(){this.addToSelection(this.currentTicketIds())},deselectCurrentPage:function(){this.removeFromSelection(this.currentTicketIds())},currentTicketIds:function(){return this.get(\"tickets\").getEach(\"id\")},hasSelection:function(){return this.getPath(\"selectionController.hasSelection\")}.property(\"selectionController.hasSelection\").cacheable(),selectionChanged:function(){this.updateSelection(this.get(\"tickets\"))},numSelected:function(){return this.getPath(\"selectionController.numSelected\")}.property(\"selectionController.numSelected\").volatile(),updateSelection:function(e){var t=this,n=t.get(\"selectionController\");return e.forEach(function(e){e.set(\"selected\",n.isSelected(e.get(\"id\")))}),e},updateViewingStatus:function(e){if(e.length===0)return;this.get(\"collisionController\").startWatching(e.mapProperty(\"id\"),function(t){e.forEach(function(e){e.set(\"otherViewers\",t[e.get(\"id\")])})})},clearSelection:function(){this.get(\"selectionController\").clearSelection()},showFooter:function(){return this.getPath(\"selectionController.hasSelection\")}.property(\"selectionController.hasSelection\").volatile(),showBulkEditForm:function(){Zd.bulkEditController.showBulkEditForm(this.getPath(\"selectionController.ticketIds\"),_(this.onBulkEditComplete).bind(this))},onBulkEditComplete:function(){var e=this.getPath(\"selectionController.ticketIds\"),t=this.getPath(\"tickets\");if(e.length===0)return;t.get(\"length\")>0&&_(e).forEach(function(e){Zd.Ticket.create({id:e}).expire()}),this.clearSelection(),this.fetchList&&this.fetchList(),Zd.get(\"filterManagerController\").expireFilters(),Zd.get(\"filterManagerController\").refreshCurrentFilterTickets(),Zd.get(\"dashboardController\").refreshFilterTickets()},openTicket:function(e){Zd.Routes.goToHash(\"#/tickets/\"+e.get(\"id\"))}});e.Zd.TicketListController=t}(this),function(){var e=require(\"models/filter/incoming_filter\"),t=_.extend(Object.create(null),{my_tickets:\"openTickets\",group_tickets:\"groupOpenTickets\",good_tickets:\"ticketsRatedGoodThisWeek\",bad_tickets:\"ticketsRatedBadThisWeek\",solved_tickets:\"ticketsSolvedThisWeek\"}),n=require(\"models/filter/dashboard_filters\"),r=n.create({currentUser:Zd.get(\"currentUser\")});Zd.DashboardFilterSwitchingMixin=Em.Mixin.create({showMyTickets:function(e){this._showDashboardFilter(\"myTicketsFilter\")},showGroupTickets:function(e){this._showDashboardFilter(\"groupTicketsFilter\")},showGoodTickets:function(e){this._showDashboardFilter(\"goodTicketsFilter\")},showBadTickets:function(e){this._showDashboardFilter(\"badTicketsFilter\")},showSolvedTickets:function(e){this._showDashboardFilter(\"solvedTicketsFilter\")},_showDashboardFilter:function(e){var t=this.getPath(\"dashboardFilters.\"+e);if(!t)return;this.set(\"filter\",t)},isMyTicketsActiveBinding:Em.Binding.oneWay(\"filter.id\").eq(\"my_tickets\"),isGroupTicketsActiveBinding:Em.Binding.oneWay(\"filter.id\").eq(\"group_tickets\"),isGoodTicketsActiveBinding:Em.Binding.oneWay(\"filter.id\").eq(\"good_tickets\"),isBadTicketsActiveBinding:Em.Binding.oneWay(\"filter.id\").eq(\"bad_tickets\"),isSolvedTicketsActiveBinding:Em.Binding.oneWay(\"filter.id\").eq(\"solved_tickets\"),isIncomingTicketsActiveBinding:Em.Binding.oneWay(\"filter.id\").eq(\"incoming\"),activeFilterTitleBinding:Em.Binding.oneWay(\"filter.title\"),activeFilterTicketCountBinding:Em.Binding.oneWay(\"filter.ticketCount\")}),Zd.DashboardFilterSyncingMixin=Em.Mixin.create({ticketCountChanged:function(){var e=this.get(\"filter\"),n=this.getPath(\"filter.id\");if(n==null||n===\"incoming\")return;var r=Zd.get(\"dashboardIndicators\"),i=e.get(\"ticketCount\"),s=t[n],o=s?r.get(s):NaN;if(!r.get(\"isFetched\")||!e.getPath(\"tickets.isFetched\"))return;if(isNaN(i)||isNaN(o))return;Number(i)!==Number\n(o)&&(r.expire(),Em.run.next(r.fetch.bind(r)))}.observes(\"filter.ticketCount\")}),Zendesk.DashboardController=Zd.TicketListController.extend(Zd.FetchControl,Zd.DashboardFilterSwitchingMixin,Zd.DashboardFilterSyncingMixin,{expirableObjects:{all:[\"Zendesk.currentUser\",\"Zendesk.currentUser.organization\",\"Zendesk.activities\",\"filter.resource\",\"filter.tickets\",\"Zendesk.dashboardIndicators\"]},dashboardFilters:null,indicators:null,filter:null,paginationControllerBinding:\"filter\",init:function(){this._super(),this.set(\"selectionController\",Zd.TicketSelection.create({controller:this}))},toggleSort:function(e){this.get(\"filter\").toggleSort(e),this.goToFirstPage()},photoUrl:function(){var e=Zd.getPath(\"currentUser.email\"),t=new Zendesk.Photo(null,e);return t.url()}.property().cacheable(),photoHREF:function(){return\"#/users/\"+Zd.getPath(\"currentUser.id\")+\"/tickets\"}.property().cacheable(),isStatsOn:function(){return this.get(\"isAccountStatsOn\")||this.get(\"isUserStatsOn\")}.property(\"isUserStatsOn\",\"isAccountStatsOn\").volatile(),isUserStatsOnBinding:Em.Binding.oneWay(\"indicators.sat_score_last_60_days\").bool(),isAccountStatsOnBinding:Em.Binding.oneWay(\"indicators.account_sat_score_last_60_days\").bool(),isUserStatsOffBinding:Em.Binding.not(\"isUserStatsOn\"),isAccountStatsOffBinding:Em.Binding.not(\"isAccountStatsOn\"),refreshFilterTickets:function(){var e=this.get(\"filter\");if(!e)return;e.refreshTickets()},expireFilterTickets:function(){var e=this.get(\"filter\");if(!e)return;e.expireTickets()},filterDidChange:function(){this.refreshFilterTickets(),this.clearSelection()}.observes(\"filter\")}),Zendesk.set(\"dashboardController\",Zendesk.DashboardController.create({indicators:Zd.dashboardIndicators,filter:e,incomingFilter:e,dashboardFilters:r}))}(),function(){Zendesk.FeedTicketController=Zendesk.TicketController.extend({source:null,ticket:function(){return this.setPath(\"ticketCommentStateManager\",Zd.TicketCommentStates.createTicketCommentStateManager()),this.set(\"collisionController\",Zendesk.get(\"collisionController\")),Zendesk.Ticket.create({id:this.getPath(\"source.content.id\")})}.property(\"source.content.id\").cacheable(),save:function(){return this.set(\"_lastFeedComment\",this.getPath(\"ticket.comment\")),this.setPath(\"_lastFeedComment.is_public\",this.getPath(\"ticketCommentStateManager.currentState.isPublic\")),this._super()},_afterSave:function(e){var t=this.get(\"ticket\"),n=this.get(\"source\");Em.Resource.ajax({url:\"api/v2/views/\"+Zd.filterManagerController.currentFilter.get(\"id\")+\"/tickets/\"+t.get(\"id\")}).done(_(function(e){n.refreshTicket(this.get(\"_lastFeedComment\")),Zd.filterManagerController.currentFilter.addOwnUpdateDate(new Date(e.ticket.updated_at))}).bind(this)).fail(_(function(){n.removeTicket()}).bind(this)).always(_(function(){require(\"lib/comment_drafts\").removeDraft(t.get(\"id\"),Zd.currentUser.get(\"id\")),t.set(\"stillSaving\",!1),this._notifyTicketSave(!1)}).bind(this))}})}(),function(e){e.Zd=e.Zd||{};var t=Zd.TicketListController.extend(Zd.FetchControl).extend({filter:null,manager:null,paginationControllerBinding:\"filter\",isSuspendedMode:!1,isRegularMode:!0,expirableObjects:{show:[\"filter.resource\",\"filter.tickets\"]},init:function(){this._super();var e=Zd.TicketSelection.create({controller:this});this.set(\"selectionController\",e)},href:function(){return this.getPath(\"filter.href\")||\"#/filters\"}.property(\"filter\").cacheable(),curFilterIndex:function(){var e=0,t=this.get(\"filter\");return t&&this.get(\"filters\")&&(e=this.get(\"filters\").indexOf(t)),e}.property(\"filter\").cacheable(),toggleSort:function(e){this.get(\"filter\").toggleSort(e),this.goToFirstPage()}});e.Zd.FilterController=t}(this),function(e){var t,n=Em.Object.create({focusedView:null,filterViewBinding:Em.Binding.oneWay(\"Zendesk.views.filterIndex\"),ticketViewBinding:Em.Binding.oneWay(\"Zendesk.views.filterTableBody\"),_enforceTicketViewFocus:!1,filterControllerBinding:Em.Binding.oneWay(\"Zendesk.filterManagerController.currentFilterController\"),focusTicketView:function(){this.getPath(\"filterController.filter.tickets.length\")&&(this.getPath(\"filterController.filter.columns\")||this.getPath(\"filterController.filter\").fetch(),this.set(\"focusedView\",\"ticketView\")),this.applyFocus()},focusFilterView:function(){this.set(\"focusedView\",\"filterView\"),this.applyFocus()},filterTicketsDidChange:function(){if(!this.get(\"filterView\")||!this.get(\"ticketView\"))return;(this._enforceTicketViewFocus||this.focusedView===\"ticketView\")&&this.focusTicketView(),this._enforceTicketViewFocus=!this.getPath(\"filterController.filter.tickets.length\"),this.applyFocus()}.observes(\"filterController.filter.tickets.@each\"),filterDidChange:function(){if(!this.get(\"filterView\")||!this.get(\"ticketView\"))return;this.get(\"filterView\").set(\"focusIndex\",this.getPath(\"filterController.curFilterIndex\")),this.get(\"ticketView\").navigateFirst(),this._enforceTicketViewFocus=!this.getPath(\"filterController.filter.tickets.length\")}.observes(\"filterController.curFilterIndex\"),applyFocus:function(){if(Zendesk.section!==\"filters\"||this.get(\"focusedView\")==null)return;Em.run.next(this,function(){var e=this.get(this.get(\"focusedView\"));e&&e.focus()})}.observes(\"focusedView\"),delegate:function(e,n){var r=e.get(\"singletonPath\")||\"default\";(t[r][n]||Em.K).call(this)}});t={\"Zendesk.views.filterIndex\":Em.Object.create({navigateRight:n.focusTicketView,navigateLeft:Em.K,activate:n.focusTicketView}),\"Zendesk.views.filterTableBody\":Em.Object.create({navigateRight:Em.K,navigateLeft:n.focusFilterView,activate:Em.K}),\"default\":Em.Object.create({navigateRight:Em.K,navigateLeft:Em.K,activate:Em.K})},Zendesk.set(\"filterFocusController\",n)}(this),this.require.define({\"controllers/suspended_ticket_actions\":function(e,t,n){var r=$.when(),i=function(e){return\"#\"+e.join(\", #\")},s=function(e,t,n){var r={};return n.length>1?(r.tickets=i(n),I18n.t(\"txt.suspended_ticket.multi_\"+e+\".\"+t,r)):(r.ticket=i(n),I18n.t(\"txt.suspended_ticket.\"+e+\".\"+t,r))},o=Em.Object.extend({showNotice:function(e,t,n){Zd.growl.notice(s(e,t,n))},showError:function(e,t,n){Zd.growl.error(s(e,t,n))},deleteTickets:function(e){return $.ajax({type:\"DELETE\",url:\"/api/v2/suspended_tickets/destroy_many.json?ids=%@\".fmt(e.join())}).done(this.showNotice.bind(this,\"delete\",\"success\",e)).fail(this.showError.bind(this,\"delete\",\"fail\",e))},recoverTickets:function(e){return $.ajax({type:\"PUT\",url:\"/api/v2/suspended_tickets/recover_many.json?ids=%@\".fmt(e.join())}).done(this.showNotice.bind(this,\"recover\",\"success\",e)).fail(this.showError.bind(this,\"recover\",\"fail\",e))},recoverTicketManually:function(e){var t=Zd.Ticket.newTicket(),n=t.get(\"forEditing\"),i;return this.openNewTicket(t.get(\"newTicketId\")),e.getPath(\"author.email\")&&(i=Zd.User.create({name:e.getPath(\"author.name\"),email:e.getPath(\"author.email\")})),n.set(\"subject\",e.get(\"subject\")),n.setPath(\"comment.body\",e.get(\"content\")),n.set(\"requester\",i),r},openNewTicket:function(e){var t=e?\"#/tickets/new/%@\".fmt(e):\"#/tickets/new\";return Zd.Routes.goToHash(t),r}});n.exports=o.create()}}),this.require.define({\"controllers/suspended_modal_controller\":function(e,t,n){var r=t(\"controllers/suspended_ticket_actions\"),i=Em.Object.extend({targetTicket:null,modal:null,showTicket:function(){var e=this.get(\"targetTicket\"),t={ticket_id:e.get(\"id\")},n={name:e.getPath(\"via.source.from.name\"),email:e.getPath(\"via.source.from.address\")},r=Zd.DynamicModal.create({classNames:[\"suspended-ticket-modal\"],controller:this,templateName:\"modals/suspended_ticket_modal\",title:I18n.t(\"txt.suspended_ticket.info_title_v2\",t),from:I18n.t(\"txt.suspended_ticket.from\",n),to:e.getPath(\"via.source.to.address\"),subject:e.get(\"subject\"),receivedAt:e.get(\"created_at\"),cause:e.get(\"cause\"),emailId:e.get(\"message_id\"),body:e.get(\"content\")});this.set(\"modal\",r)},recoverTicketManually:function(){return this.get(\"modal\").close(),r.recoverTicketManually(this.get(\"targetTicket\"))},recoverTicket:function(){var e=[this.getPath(\"targetTicket.id\")];return r.recoverTickets(e).done(this.cleanup.bind(this))},deleteTicket:function(){var e=[this.getPath(\"targetTicket.id\")];return r.deleteTickets(e).done(this.cleanup.bind(this))},cleanup:function(){var e=this.get(\"modal\");e&&e.close(),this.set(\"modal\",null),this.onActionComplete&&this.onActionComplete()}});n.exports=i}}),this.require.define({\"controllers/suspended_filter_controller\":function(e,t,n){var r=t(\"controllers/suspended_ticket_actions\"),i=t(\"controllers/suspended_modal_controller\"),s=function(e,t){var n=t.length;return n>1?I18n.t(\"txt.suspended_ticket.multi_\"+e+\".button_label\",{count:n}):I18n.t(\"txt.suspended_ticket.\"+e+\".button_label\",{count:n})},o=Zd.FilterController.extend({isSuspendedMode:!0,isRegularMode:!1,openTicket:function(e){i.create({targetTicket:e,onActionComplete:this.expireTickets.bind(this)}).showTicket()},recoverTickets:function(){var e=this.getPath(\"selectionController.ticketIds\");return r.recoverTickets(e).done(this.cleanup.bind(this))},deleteTickets:function(){var e=this.getPath(\"selectionController.ticketIds\");return r.deleteTickets(e).done(this.cleanup.bind(this))},cleanup:function(){this.clearSelection(),this.expireTickets()},deleteButtonLabel:function(){return s(\"delete\",this.getPath(\"selectionController.ticketIds\"))}.property(\"selectionController.ticketIds.@each\").cacheable(),recoverButtonLabel:function(){return s(\"recover\",this.getPath(\"selectionController.ticketIds\"))}.property(\"selectionController.ticketIds.@each\").cacheable(),expireTickets:function(){this.get(\"manager\").expireFilter(this.get(\"filter\"))},updateViewingStatus:Em.K});n.exports=o}}),function(e){e.Zd=e.Zd||{};var t=require(\"controllers/suspended_filter_controller\"),n=require(\"models/filter/view_filters\"),r=require(\"lib/environment\"),i={},s=Em.Object.extend(Zd.FetchControl,{currentFilterController:null,isFetching:!1,filters:n.create(),expirableObjects:{list:[\"filters\"]},currentFilterBinding:Em.Binding.oneWay(\"currentFilterController.filter\"),setFilter:function(e){var t=this.findController(e)||this.createController(e);t.getPath(\"filter.feedMode\")&&t.getPath(\"filter.tickets\").expireNow(),this.get(\"currentFilterController\")&&this.setPath(\"currentFilterController.filter.selected\",!1),this.set(\"currentFilterController\",t),e.set(\"selected\",!0),t.fetchData(\"show\")},href:function(){return this.getPath(\"currentFilterController.href\")||\"#/filters\"}.property(\"currentFilterController\").cacheable(),findController:function(e){return i[e.get(\"id\")]},createController:function(e){var n=e.get(\"id\")===\"suspended\"?t:Zd.FilterController,r=i[e.get(\"id\")]=n.create({manager:this});return r.set(\"filter\",e),r},toggleFilterMode:function(){this.setPath(\"currentFilterController.filter.feedMode\",!this.getPath(\"currentFilterController.filter.feedMode\")),this.refreshCurrentFilterTickets()},goToEditFilter:function(){Zd.Routes.goToHash(\"/admin/views/edit/\"+this.getPath(\"currentFilterController.filter.id\"))},goToCloneFilter:function(){Zd.Routes.goToHash(\"/admin/views/clone/\"+this.getPath(\"currentFilterController.filter.id\"))},permissions:function(){return{can_edit:Zd.globalPermissions.get(\"manageBusinessRules\")||Zd.currentUser.get(\"id\")===this.getPath(\"currentFilterController.filter.owner_id\"),can_switch_mode:Zd.globalPermissions.get(\"switchFilterMode\")||!!r.development}}.property(\"currentFilterController.filter.id\").cacheable(),expireFilter:function(e){e.get(\"tickets\").expire(),Em.run.next(this,function(){e===this.get(\"currentFilter\")&&e.get(\"tickets\").fetch()})},expireFilters:function(){this.get(\"filters\").expireTickets()},refreshCurrentFilterTickets:function(){this.get(\"currentFilter\")&&this.get(\"currentFilter\").refreshTickets()},refreshCurrentFilterTicketsAndGoToPageOne:function(){this.get(\"currentFilter\")&&this.getPath(\"currentFilter.tickets\")&&(this.setPath(\"currentFilter.tickets.page\",1),this.get(\"currentFilter\").refreshTickets())},refreshFiltersWithDefinitions:function(){this.set(\"isFetching\",!0),this.get(\"filters\").refresh().done(_(function(e){this.set(\"isFetching\",!1)}).bind(this)),this.expireFilters(),this.refreshCurrentFilterTicketsAndGoToPageOne()}});e.Zd.FilterManagerController=s,e.Zd.set(\"filterManagerController\",s.create())}(this),function(e){e.Zd=e.Zd||{};var t=Em.Object.extend({learnMoreURL:I18n.t(\"txt.admin.views.settings.email.show.email_description_link\"),step5WithSubdomain:function(){var e=require(\"lib/current_account\"),t=e.get(\"subdomain\");return I18n.t(\"txt.launchpad.menu.task.configureGoogleEmail.step_5\",{subdomain:t})}.property().volatile(),goToGmail:function(){var e=\"https://www.gmail.com\";window.open(e,\"_blank\"),window.focus();var t=Zd.launchpadTasks.filterProperty(\"key\",\"configureGoogleEmail\")[0];t&&(t.set(\"status\",\"complete\"),t.save())},goToSettings:function(){Zd.launchpadViewStates.goToState(\"configureEmail\")},goToLaunchpadEmailTask:function(){var e;Zd.launchpadTasks.filterProperty(\"key\",\"configureGoogleEmail\").length===1?e=\"configureGoogleEmail\":e=\"configureEmail\",Zd.launchpadViewStates.goToState(e)}});e.Zd.GoogleEmailConfigController=t,e.Zd.googleEmailConfigController=t.create()}(this),function(e){e.Zd=e.Zd||{};var t=Em.Object.create(Zd.FetchControl,{user:null,isModalSetup:!1,newGroup:null,expirableObjects:{all:[\"Zendesk.groups\"]},setMembership:function(e){var t=Zendesk.GroupMembership.create({user_id:this.getPath(\"user.id\"),group_id:e});t.save()},removeMembership:function(e){var t=this.getPath(\"user.group_memberships\"),n=_.find(t.toArray(),function(t){return t.get(\"group_id\")===e});n.destroyResource()},makeDefaultMembership:function(e){var t=this.getPath(\"user.group_memberships\"),n=_.find(t.toArray(),function(t){return t.get(\"group_id\")===e});t.makeDefault(n)},addNewGroup:function(){this.get(\"newGroup\").save().done(_(function(e){this.setMembership(e.group.id),this.fetchData()}).bind(this)),this.set(\"newGroup\",Zendesk.Group.create({user_id:this.getPath(\"user.id\")}))},showGroupMembershipsForm:function(e){this.fetchData(),this.set(\"user\",e),this.set(\"newGroup\",Zendesk.Group.create({user_id:e.get(\"id\")})),this.getPath(\"user.group_memberships\").fetch(),$(\"#group_memberships\").modal(),this.isModalSetup||($(\"#group_memberships\").on(\"hidden\",_(function(){this.set(\"user\",null),this.set(\"newGroup\",null),Zendesk.assignableGroups.expireNow()}).bind(this)),this.isModalSetup=!0)},modalTitle:function(){return I18n.t(\"txt.modal.group_management.title\",{name:this.getPath(\"user.name\")})}.property(\"user.name\").cacheable()});e.Zd.groupMembershipsController=t}(this),this.require.define({\"controllers/identities/add_identity_form_controller\":function(e,t,n){var r=Em.Object.extend({value:\"\",type:null,userBinding:\"Zd.identitiesController.user\",isTwitterBinding:Em.Binding.oneWay(\"type\").eq(\"twitter\"),addIdentity:function(){this.set(\"value\",$.trim(this.get(\"value\")));var e=this.get(\"value\");if(this.get(\"type\")===\"phone\"){var t=this.getPath(\"user.phone\");e!==\"\"&&(t==null||t===\"\")&&(this.setPath(\"user.phone\",e),Zendesk.directLineController.updateNumber())}else e!==\"\"&&Zendesk.identitiesController.addIdentity(Zendesk.Identity.create({value:this.get(\"value\"),type:this.get(\"type\"),user:this.get(\"user\")}));this.reset()},hasUserPermission:_(Zendesk.identitiesController.hasUserPermission).bind(Zendesk.identitiesController),saveUser:function(){this.get(\"user\").save()},reset:function(){this.set(\"value\",\"\"),this.set(\"type\",null)}});n.exports=r}}),this.require.define({\"controllers/identities/menu_definitions\":function(e,t,n){var r=\"Zendesk.identitiesController\",i={};_({makeDirectLine:{label:I18n.t(\"txt.identities.action.make_direct_line\"),action:\"makeDirectLine\"},makePrimary:{label:I18n.t(\"txt.identities.action.make_primary\"),action:\"makePrimary\"},callThisNumber:{label:I18n.t(\"txt.identities.action.call_this_number\"),action:\"callThisNumber\"},sendEmail:{label:I18n.t(\"txt.identities.action.send_email\"),action:\"sendEmail\"},tweet:{label:I18n.t(\"txt.identities.action.view_twitter_account\"),action:\"viewTwitterAccount\"},verify:{label:I18n.t(\"txt.identities.action.verify\"),action:\"verify\"},resendVerificationEmail:{label:I18n.t(\"txt.identities.action.resend_verification_email\"),action:\"resendVerificationEmail\"},remove:{label:I18n.t(\"txt.identities.action.remove\"),action:\"remove\"},removeDirectLine:{label:I18n.t(\"txt.identities.action.remove_direct_line\"),action:\"removeDirectLine\"},removePhone:{label:I18n.t(\"txt.identities.action.remove\"),action:\"removePhone\"},showEmailForm:{label:I18n.t(\"txt.identities.action.new_email\"),action:\"showEmailForm\"},showGoogleAccountForm:{label:I18n.t(\"txt.identities.action.new_google_account\"),action:\"showGoogleAccountForm\"},showTwitterForm:{label:I18n.t(\"txt.identities.action.new_twitter\"),action:\"showTwitterForm\"},showFacebookForm:{label:I18n.t(\"txt.identities.action.new_facebook\"),action:\"showFacebookForm\"},showPhoneForm:{label:I18n.t(\"txt.identities.action.new_phone\"),action:\"showPhoneForm\"}}).each(function(e,t){e.target=e.target||r,i[t]=Em.Object.create(e)});var s=Em.Object.create({itemDefinitions:i,email:[i.sendEmail,i.makePrimary,i.verify,i.resendVerificationEmail,i.remove],googleBinding:\"email\",phone_number:[i.callThisNumber,i.makeDirectLine,i.removeDirectLine,i.removePhone],\"command:managePhone\":[i.callThisNumber,i.makeDirectLine,i.removeDirectLine,i.removePhone],twitter:[i.tweet,i.remove],\"command:addContact\":[i.showEmailForm,i.showGoogleAccountForm,i.showTwitterForm,i.showFacebookForm,i.showPhoneForm],_default:[i.remove],unknownProperty:function(e,t){return this._default}});n.exports=s}}),this.require.define({\"controllers/identities/identities_context_menu_controller\":function(e,t,n){var r=t(\"controllers/identities/menu_definitions\"),i=Em.Object.extend(t(\"lib/settings_consumer\"),{userBinding:\"Zendesk.identitiesController.user\",currentIdentityBinding:\"Zendesk.identitiesController.currentIdentity\",currentCommandId:null,toggle:function(e){var t=e.identityId,n=e.commandId,r=parseInt(t,10)===this.getPath(\"currentIdentity.id\"),i=n!=null&&n===this.get(\"currentCommandId\"),s=this.getPath(\"contextMenu.isVisible\"),o=t==null&&n==null;o||s&&(i||r)?this.hide():this.show(e)},show:function(e){var t,n,i=this.get(\"contextMenu\");if(e.identityId==null&&e.commandId==null)return;e.identityId?(n=Zendesk.Identity.create({id:parseInt(e.identityId,10)}),t=n.get(\"type\"),this.set(\"currentIdentity\",n)):e.commandId&&(t=\"command:\"+e.commandId,this.set(\"currentCommandId\",e.commandId)),i.set(\"content\",r.get(t)),i.positionRelativeTo(e.relativeEl),i.set(\"isVisible\",!0)},hide:function(){if(!this.get(\"contextMenu\"))return;this.setPath(\"contextMenu.isVisible\",!1)},_identitiesDidChange:function(){var e=this.get(\"currentIdentity\"),t=this.getPath(\"user.identities\");e&&t&&t.findProperty(\"id\",e.get(\"id\"))==null&&this.reset()}.observes(\"user.identities.@each\"),reset:function(){this.set(\"currentCommandId\",null),this.set(\"currentIdentity\",null)}.observes(\"user\"),shouldHide:function(){this.get(\"currentCommandId\")==null&&this.get(\"currentIdentity\")==null&&this.hide()}.observes(\"currentCommandId\",\"currentIdentity\"),hasUserPermission:_(Zendesk.identitiesController.hasUserPermission).bind(Zendesk.identitiesController),_updateMenuItemStatus:function(e,t){if(e==\"callThisNumber\"&&!Zendesk.dialerController.get(\"hasOutboundEnabled\")){r.get(\"itemDefinitions\")[e].set(\"status\",\"invisible\");return}r.get(\"itemDefinitions\")[e].set(\"status\",t?\"\":\"inactive\")},_updateMenu:function(e){if(!this.get(\"user\"))return;e.menuRule.call(this)?_(e.menuItemRules).forEach(function(e,t){this._updateMenuItemStatus(t,e.call(this,t))},this):_(e.menuItemRules).forEach(function(e,t){this._updateMenuItemStatus(t,!1)},this)},updateIdentityMenuItems:function(){this._updateMenu(this.identityMenuRules)}.observes(\"currentIdentity\",\"user.identities.@each\"),identityMenuRules:{menuRule:function(){return this.hasUserPermission(\"*\",\"edit\")},menuItemRules:{makePrimary:function(e){var t=this.get(\"currentIdentity\");return t?this.hasUserPermission(t.get(\"type\"),\"edit\")===!1?!1:t&&!t.get(\"primary\")&&t.get(\"is_verified\"):!1},remove:function(e){var t=this.get(\"currentIdentity\");return t?this.getPath(\"user.identities.length\")<=1?!1:this.hasUserPermission(t.get(\"type\"),\"remove\")===!1?!1:t.get(\"isEmailBased\")?t.get(\"primary\")?!1:this.getPath(\"user.identities\").filterProperty(\"isEmailBased\").length>1:!0:!1},verify:function(e){return this.hasUserPermission(\"*\",\"verifyNow\")===!1?!1:!this.getPath(\"currentIdentity.is_verified\")},resendVerificationEmail:function(e){return this.hasUserPermission(\"*\",\"sendVerificationEmail\")===!1?!1:!this.getPath(\"currentIdentity.is_verified\")},makeDirectLine:function(){return!this.getPath(\"user.hasDirectLine\")},removeDirectLine:function(){return this.getPath(\"user.hasDirectLine\")},removePhone:function(){var e=this.getPath(\"user.hasDirectLine\")?2:1;return this.getPath(\"user.identities.length\")>=e},callThisNumber:function(){return Zendesk.getPath(\"dialerController.canCallBack\")}}},updateAddCommentMenuItems:function(){this.get(\"currentCommandId\")===\"addContact\"?this._updateMenu(this.addContactMenuRules):this.get(\"currentCommandId\")===\"managePhone\"&&this._updateMenu(this.identityMenuRules)}.observes(\"currentCommandId\",\"user.identities.@each\"),updateTargetNumberActivation:function(){this._updateMenu(this.identityMenuRules)}.observes(\"Zendesk.currentUser.voice.current_call.status\"),addContactMenuRules:{menuRule:function(){return this.hasUserPermission(\"*\",\"add\")},menuItemRules:{showPhoneForm:function(e){return this.hasUserPermission(\"phone\",\"add\")===!1?!1:!this.getPath(\"user.phone\")},showTwitterForm:function(e){return this.hasUserPermission(\"twitter\",\"add\")},showEmailForm:function(e){return this.hasUserPermission(\"email\",\"add\")},showGoogleAccountForm:function(e){return this.hasUserPermission(\"google\",\"add\")},showFacebookForm:function(e){return this.hasUserPermission(\"facebook\",\"add\")}}}});n.exports=i}}),function(e){var t=\"mailto:%@\",n=\"https://twitter.com/%@\",r=\"/api/v2beta/users/%@/identities/make_primary?id=%@\",i=\"/api/v2beta/users/%@/identities/request_verification?id=%@\",s=Em.Mixin.create({makeDirectLine:function(){this._hideContextMenu(),Zendesk.directLineController.displayMakeDirectModal()},removeDirectLine:function(){Zendesk.directLineController.removeDirectLine(),this._hideContextMenu()},removePhone:function(){this.setPath(\"user.phone\",\"\"),Zendesk.directLineController.updateNumber(),this._hideContextMenu()},callThisNumber:function(){Zendesk.dialerController.set(\"dialedNumber\",this.getPath(\"user.phone\")),Zendesk.dialerController.placeOutboundCall({userId:this.getPath(\"user.id\")})}});Zendesk.identitiesController=Em.Object.extend(s).create({currentIdentity:null,user:null,userDidChange:function(){Em.run.next(this,function(){var e=Zd.getPath(\"workspaces.current.userController.user\")||Zd.getPath(\"userController.user\");this.set(\"user\",e)})}.observes(\"Zd.workspaces.current.userController.user\",\"Zd.userController.user\"),hasUserPermission:function(e,t){return e===\"facebook\"?t===\"remove\":[\"verifyNow\",\"sendVerificationEmail\"].contains(t)?this.getPath(\"user.userPermissions.\"+t)||!1:this.getPath(\"user.userPermissions.manageIdentities\")},addIdentity:function(e){this.hasUserPermission(e.get(\"type\"),\"add\")&&e.save()},sendEmail:function(){if(!this.currentIdentity)return;window.location.href=t.fmt(this.currentIdentity.get(\"value\")),this._hideContextMenu()},viewTwitterAccount:function(){if(!this.currentIdentity)return;window.open(n.fmt(this.currentIdentity.get(\"value\"))),this._hideContextMenu()},makePrimary:function(){var e=this.currentIdentity;e&&this.hasUserPermission(e.get(\"type\"),\"edit\")&&$.ajax({type:\"PUT\",url:r.fmt(e.getPath(\"user.id\"),e.get(\"id\")),dataType:\"json\"}).done(_(function(){var e=this.getPath(\"user.identities\");e.expire(),Em.run.next(function(){e.fetch()}),this.set(\"currentIdentity\",null)}).bind(this)),this._hideContextMenu()},verify:function(){var e=this.currentIdentity;e&&this.hasUserPermission(\"*\",\"verifyNow\")&&e.verify(),this._hideContextMenu()},resendVerificationEmail:function(){var e=this.currentIdentity&&this.currentIdentity.get(\"user\");e&&this.hasUserPermission(\"*\",\"sendVerificationEmail\")&&$.ajax({type:\"PUT\",url:i.fmt(e.get(\"id\"),this.currentIdentity.get(\"id\")),dataType:\"json\"}).done(function(){Zendesk.growl.notice(I18n.t(\"txt.identities.successful_verification_email_sent\",{name:e.get(\"name\"),email:e.get(\"email\")}))}),this._hideContextMenu()},remove:function(){var e=this.currentIdentity;e&&this.hasUserPermission(e.get(\"type\"),\"remove\")&&(e.remove(),this.set(\"currentIdentity\",null)),this._hideContextMenu()},showEmailForm:function(){this.hasUserPermission(\"email\",\"add\")&&Zendesk.addIdentityFormController.set(\"type\",\"email\"),this._hideContextMenu()},showGoogleAccountForm:function(){this.hasUserPermission(\"google\",\"add\")&&Zendesk.addIdentityFormController.set(\"type\",\"google\"),this._hideContextMenu()},showTwitterForm:function(){this.hasUserPermission(\"twitter\",\"add\")&&Zendesk.addIdentityFormController.set(\"type\",\"twitter\"),this._hideContextMenu()},showFacebookForm:Em.K,showPhoneForm:function(){this.hasUserPermission(\"phone\",\"add\")&&Zendesk.addIdentityFormController.set(\"type\",\"phone\"),this._hideContextMenu()},_hideContextMenu:function(){Zendesk.identitiesContextMenuController.hide()}}),$(function(){Zendesk.identitiesContextMenuController.contextMenu=Zendesk.IdentityContextMenuView.create().append(document.body)}),Zendesk.identitiesContextMenuController=require(\"controllers/identities/identities_context_menu_controller\").create(),Zendesk.addIdentityFormController=require(\"controllers/identities/add_identity_form_controller\").create()}(this),function(){Zd.IncidentsController=Zd.TicketListController.extend({workspace:null,filter:function(){return this.getPath(\"workspace.ticket.incidentsFilter\")}.property(\"workspace.ticket.incidentsFilter\").cacheable(),paginationController:function(){return this.get(\"filter\")}.property(\"filter\").cacheable(),selectionController:function(){return Zd.TicketSelection.create({controller:this})}.property(\"filter\").cacheable(),fetchList:function(){this.getPath(\"filter.tickets\").refresh()}})}(),function(){var e=require(\"models/lotus_settings\");Zendesk.keyboardShortcutsModalController=Em.Object.create({showModal:function(){this.set(\"modal\",Zd.KeyboardShortcutsModal.create().append())},keyboardShortcutsEnabled:function(t,n){var r=e.keyboardShortcutsEnabled();return arguments.length===2&&e.keyboardShortcutsEnabled(n),e.keyboardShortcutsEnabled()}.property().cacheable()})}(),function(){Zd.addAgentsController=Em.Object.create({inviteAgents:function(e){$.post(\"/getting_started/invite_agents.json\",{authenticity_token:Zd.getPath(\"currentUser.authenticity_token\"),data:{email:e.get(\"agents\")}}).always(function(){e.didSubmit()}).done(function(){Zd.growl.alert(I18n.t(\"txt.launchpad.add_agents.alert.success\")),e.clearList()}).fail(function(){Zd.growl.error(I18n.t(\"txt.launchpad.add_agents.alert.failure\"))})}})}(),function(){Zd.addTwitterController=Em.Object.create({jetpackTask:function(){return Zd.launchpadTasks.filterProperty(\"key\",\"addTwitter\")[0]}.property(\"Zd.launchpadTasks.content.@each\").volatile(),addAccount:function(){$.ajax({url:\"/account/monitored_twitter_handles/new\",method:\"GET\"}).done($.proxy(function(e){Zd.DynamicModal.create({classNames:[\"modal-add-twitter\"],body:e,bodyView:Em.View.extend({template:Em.Handlebars.compile('×{{{parentView.body}}}')})})},this))},goToSettings:function(){Zd.Routes.goToHash(\"/admin/twitter\")}})}(),function(e){e.Zd=e.Zd||{};var t=Em.Object.extend(require(\"lib/account_consumer\"),{active:!0,tasksBinding:\"Zd.launchpadTasks.content\",launchpadEnabled:!1,isTrialBinding:Em.Binding.oneWay(\"currentAccount.trial\"),setupForTrial:function(e){var t=this.getPath(\"currentAccount.created_at\"),n=new Date(\"Fri May 25 2012 00:00:00 GMT-0700 (PDT)\"),r=e||t.getTime()>=n.getTime();Zd.currentUser.get(\"isLightAgent\")&&(r=!1,e=!1),this.set(\"launchpadEnabled\",r),this.set(\"active\",e)},watchTrialAccount:function(){this.setupForTrial(this.get(\"isTrial\"))}.observes(\"isTrial\"),activateDashboard:function(){this.set(\"active\",!1)},currentLaunchpadMenuItem:function(){return this.get(\"active\")?\"launchpad\":\"dashboard\"}.property(\"active\").cacheable(),activateLaunchpad:function(){this.set(\"active\",!0)},shouldShowUser:function(){return this.get(\"launchpadEnabled\")}.property(\"launchpadEnabled\").cacheable(),swappableName:function(){return this.get(\"active\")?\"launchpad\":\"updates\"}.property(\"active\").cacheable()});e.Zd.LaunchpadController=t,e.Zd.launchpadController=t.create()}(this),function(){var e=10;Zd.locationHistory=Em.ArrayProxy.create({content:[],setup:function(){if(this.isSetup)return;this.isSetup=!0,this.pushObject(window.location.href),Sammy.apps.body.bind(\"location-changed\",_(this.onLocationChange).bind(this))},onLocationChange:function(){window.location.href!==this.get(\"lastObject\")&&this.pushObject(window.location.href)},lengthDidChange:function(){this.get(\"length\")>e&&this.shiftObject()}.observes(\"length\")})}(),function(){var e=Em.Object.create({user:null,newOrganization:function(e){this.set(\"organization\",Zendesk.Organization.create({})),$(\"#new_organization_form\").modal(),$(\"#new_organization_form input:first\").focus()},newOrganizationForUser:function(e,t,n){var r;n&&(r=[n]),this.set(\"organization\",Zendesk.Organization.create({name:t,domain_names:r})),this.set(\"user\",e),$(\"#new_organization_for_user_form\").modal(),$(\"#new_organization_for_user_form input:first\").focus()},cancel:function(e){this.set(\"organization\",null),this.set(\"user\",null),e.cancelModal()},create:function(e,t){var n=this.get(\"organization\"),r=this.get(\"user\");n.save().done(_(function(){Zendesk.growl.hideErrors(),Zendesk.growl.notice(I18n.t(\"txt.organizations.create.success_msg\",{name:n.get(\"name\")})),t?(r.set(\"organization\",n),this.get(\"user\").save({update:!1}),n.expireNow(),Zd.workspaces.getPath(\"current.ticket\")?Zendesk.Routes.goToHash(Zd.workspaces.getPath(\"current.toolbarOrganizationHref\")):Zendesk.Routes.goToHash(\"#/users/\"+this.getPath(\"user.id\")+\"/organization/tickets\")):Zendesk.Routes.goToHash(\"#/organizations/\"+n.get(\"id\")),this.cancel(e)}).bind(this))},createWithUser:function(e){this.create(e,!0)}});Zendesk.set(\"newOrganizationController\",e)}(),function(){var e=Em.Object.create({newUser:function(){this.set(\"currentOperation\",\"newUser\"),this.set(\"user\",Zendesk.User.create({})),$(\"#new_user_form\").modal(),$(\"#new_user_form input:first\").focus()},newUserWithOrganization:function(e){this.set(\"currentOperation\",\"newUserWithOrganization\"),this.set(\"user\",Zendesk.User.create({})),this.set(\"userOrganization\",e),$(\"#add_user_to_organization_form\").modal(),$(\"#add_user_to_organization_form input:first\").focus()},newUserFromTicket:function(e){this.set(\"user\",Zendesk.User.create(e||{})),$(\"#new_user_from_ticket\").modal(),$(\"#new_user_from_ticket input:first\").focus()},cancel:function(e){this.set(\"user\",null),this.set(\"userOrganization\",null),e.cancelModal()},create:function(e){var t=this.get(\"user\"),n=this;t.save().done(function(){Zendesk.Routes.goToHash(\"#/users/\"+t.get(\"id\")),Zendesk.growl.hideErrors(),Zendesk.growl.notice(I18n.t(\"txt.users.create.success_msg\",{name:t.get(\"name\")})),n.cancel(e)})},createWithOrganization:function(e){this.get(\"user\").set(\"organization_id\",this.getPath(\"userOrganization.id\")),this.create(e)},createFromTicket:function(e){var t=this.get(\"user\"),n=this;t.save().done(function(){Zd.workspaces.setPath(\"current.ticket.requester_id\",t.get(\"id\")),Zendesk.growl.hideErrors(),Zendesk.growl.notice(I18n.t(\"txt.users.create.success_msg\",{name:t.get(\"name\")})),Zendesk.Routes.goToHash(Zd.workspaces.getPath(\"current.toolbarUserHref\")),n.cancel(e)})}});Zendesk.set(\"newUserController\",e)}(),function(){Zendesk.nextTicketController=Em.Object.create({workspaceBinding:Em.Binding.oneWay(\"Zd.workspaces.current\"),playOn:!1,nextTicket:function(){return this.getPath(\"workspace.origin.playOn\")?this.nextPlayTicket():this.nextFilterTicket()},nextFilterTicket:function(){var e=this.getPath(\"workspace.ticket\"),t=this.getPath(\"workspace.origin.filter.tickets\");if(e==null||t==null)return!1;var n=t.mapProperty(\"id\");Zd.workspaces.get(\"ticketWorkspaces\").length>1&&(n=_.difference(n,this._workspaceTicketIds().without(e.get(\"id\"))));var r=n.objectAt(n.indexOf(e.get(\"id\"))+1);if(!r)return this.get(\"workspace\").removeTabbedWorkspace();var i=Zendesk.Ticket.create({id:r});i.fetch().done(_(function(){this.get(\"workspace\").replaceTicket(i)}).bind(this))},nextPlayTicket:function(e,t){e=e||this.getPath(\"workspace.origin.filter\"),t=t||[],Em.Resource.ajax({url:e.playNextUrl()}).done(_(function(n,r,i){n.id=n.nice_id;if(i.status===204||!n.id||_.include(t,n.id)){if(this.get(\"workspace\"))this.get(\"workspace\").removeTabbedWorkspace();else{var s=I18n.t(\"txt.play.empty_msg\");Zendesk.growl.notice(s)}return!1}if(_.include(this._workspaceTicketIds(),n.id))return t.push(n.id),this.nextPlayTicket(e,t);var o=Zendesk.Ticket.create(Zendesk.TicketParser.parse(\nn));Em.set(o,\"resourceState\",Em.Resource.Lifecycle.FETCHED),o.set(\"expireAt\",new Date((new Date).getTime()+3e5)),this.get(\"workspace\")?this.get(\"workspace\").replaceTicket(o):Zendesk.Routes.goToHash(\"#/tickets/\"+n.id)}).bind(this))},_workspaceTicketIds:function(){return Zd.workspaces.get(\"ticketWorkspaces\").map(function(e){return e.getPath(\"ticket.id\")})}})}(),function(){var e=require(\"models/lotus_settings\"),t=Em.Object.extend({currentTooltipIndex:0,totalTooltipCount:function(){return this.get(\"tooltipElements\").length}.property().volatile(),tooltipElements:[{title:I18n.t(\"txt.onboarding.launchpad.title\"),body:I18n.t(\"txt.onboarding.launchpad.body\"),frameCSS:{opacity:1,left:\"405px\",right:\"auto\",top:\"205px\",bottom:\"auto\",zIndex:1e3},diamondCSS:{left:\"-6px\",right:\"auto\",bottom:\"50px\",top:\"auto\"},nextTipCSS:{top:\"50px\",bottom:\"auto\",left:\"90px\",right:\"auto\"}},{title:I18n.t(\"txt.onboarding.views.title\"),body:I18n.t(\"txt.onboarding.views.body\"),frameCSS:{opacity:1,left:\"80px\",right:\"auto\",top:\"50px\",bottom:\"auto\",zIndex:1e3},diamondCSS:{top:\"60px\",bottom:\"auto\",left:\"-6px\",right:\"auto\"},nextTipCSS:{top:\"70px\",bottom:\"auto\",left:\"40px\",right:\"auto\"}},{title:I18n.t(\"txt.onboarding.add.title\"),body:I18n.t(\"txt.onboarding.add.body\"),frameCSS:{opacity:1,left:\"40px\",right:\"auto\",top:\"60px\",bottom:\"auto\",zIndex:1e3},diamondCSS:{top:\"-6px\",bottom:\"auto\",left:\"40px\",right:\"auto\"},nextTipCSS:{top:\"95px\",bottom:\"auto\",left:\"90px\",right:\"auto\"}},{title:I18n.t(\"txt.onboarding.search.title\"),body:I18n.t(\"txt.onboarding.search.body\"),frameCSS:{opacity:1,left:\"80px\",right:\"auto\",top:\"95px\",bottom:\"auto\",zIndex:1e3},diamondCSS:{top:\"60px\",bottom:\"auto\",left:\"-6px\",right:\"auto\"},nextTipCSS:{top:\"115px\",bottom:\"auto\",left:\"auto\",right:\"10px\"}},{title:I18n.t(\"txt.onboarding.learnmore.title\"),body:I18n.t(\"txt.onboarding.learnmore.body\"),frameCSS:{opacity:1,left:\"auto\",right:\"10px\",top:\"105px\",bottom:\"auto\",zIndex:1e3},diamondCSS:{top:\"-6px\",bottom:\"auto\",left:\"auto\",right:\"40px\"},nextTipCSS:{top:\"205px\",bottom:\"auto\",left:\"415px\",right:\"auto\"}}],title:function(){return this.get(\"tooltipElements\")[this.get(\"currentTooltipIndex\")].title||\"\"}.property(\"currentTooltipIndex\").volatile(),body:function(){return this.get(\"tooltipElements\")[this.get(\"currentTooltipIndex\")].body||\"\"}.property(\"currentTooltipIndex\").volatile(),steps:function(){return I18n.t(\"txt.onboarding.learnmore.steps\",{number:this.get(\"currentTooltipIndex\")+1,total:this.get(\"totalTooltipCount\")})}.property(\"currentTooltipIndex\").volatile(),whatsNext:function(){return this.get(\"currentTooltipIndex\")e&&(t=0),setTimeout($.proxy(function(){this.positionTooltip(t),this.set(\"currentTooltipIndex\",t)},this),200)}else this.closeTooltip()}});Zd.OnboardingTooltipController=t,Zd.onboardingTooltipController=t.create()}(),function(){var e=Em.Mixin.create({toolbarShouldShowUserBinding:Em.Binding.oneWay(\"user\").isNull().not(),toolbarShouldShowOrganization:!0,toolbarShouldShowTicket:!1,toolbarShouldShowIncidents:!1,toolbarShouldShowProblem:!1,toolbarUserBinding:Em.Binding.oneWay(\"user\"),toolbarUserHref:function(){return this.getPath(\"user.href\")}.property(\"user.href\").volatile(),toolbarOrganizationBinding:Em.Binding.oneWay(\"organization\"),toolbarOrganizationHref:function(){return this.getPath(\"organization.href\")}.property(\"organization.href\").volatile(),toolbarActivePill:\"organization\"});Zendesk.OrganizationController=Em.Object.extend(e,Zd.FetchControl,{init:function(){this.set(\"navigationItemsForOrganization\",Zendesk.OrganizationInfoNavItem.navigationItems(this)),this.setupSubmittedTicketsController(),this._super()},setupSubmittedTicketsController:function(){var e=Zd.TicketListController.create({controller:this,ticketSourceBinding:\"controller.organization.tickets\",paginationControllerBinding:\"controller.organization.ticketsFilter\",filterBinding:\"controller.organization.ticketsFilter\",showFooter:function(){return this.getPath(\"controller.section\")===\"tickets\"&&this.getPath(\"selectionController.hasSelection\")}.property(\"controller.section\",\"selectionController.hasSelection\").cacheable(),fetchList:function(){this.getPath(\"paginationController.tickets\").refresh()}}),t=Zd.TicketSelection.create({controller:this});e.set(\"selectionController\",t),this.set(\"submittedTicketsController\",e)},organization:function(e,t){return t?(this.set(\"_organization\",t),t):this.get(\"ticket\")?this.getPath(\"ticket.requester.organization\"):this.get(\"_organization\")}.property(\"ticket.requester.organization\",\"_organization\").volatile(),sectionURLPrefix:function(){return this.get(\"inUserContext\")?\"#/users/%@/organization\".fmt(this.getPath(\"user.id\")):\"#/organizations/%@\".fmt(this.getPath(\"organization.id\"))}.property(\"inUserContext\",\"user.id\",\"organization.id\").cacheable(),addUser:function(){Zd.get(\"newUserController\").newUserWithOrganization(this.get(\"organization\"))},user:null,deleteOrganization:function(){var e=this.get(\"organization\"),t=confirm(I18n.t(\"txt.organizations.delete_confirm\"));t&&e.destroyResource().done(_(function(t){Zendesk.growl.notice(I18n.t(\"txt.organizations.delete_success_msg\",{name:e.get(\"name\")}));var n;Zd.workspaces.getPath(\"current.ticket\")?(n=Zd.workspaces.getPath(\"current.ticket.requester\"),n.expireNow(),Zendesk.Routes.goToHash(\"#/tickets/\"+Zd.workspaces.getPath(\"current.ticket.id\")+\"/requester/tickets\")):Zendesk.userController.get(\"user\")?(n=Zendesk.userController.get(\"user\"),n.expire(),Zendesk.Routes.goToHash(\"#/users/\"+n.get(\"id\"))):Zendesk.Routes.goToHash(\"#/dashboard\")}).bind(this))},toggleSort:function(e){},expirableObjects:{all:[\"organization\",\"Zendesk.groups\"],tickets:\"organization.tickets\",users:\"organization.users\"},tickets:function(){return this.getPath(\"organization.tickets.content\")||[]}.property(\"section\").cacheable()}),Zendesk.set(\"organizationController\",Zendesk.OrganizationController.create())}(),function(e){var t=e.Zendesk=e.Zendesk||{},n=Em.Object.extend({recentTickets:null,watchWorkspaces:function(){t.get(\"workspaces\")&&t.get(\"workspaces\").addWorkspaceListener(\"created\",this,\"workspaceCreated\")}.observes(\"Zendesk.workspaces\"),workspaceCreated:function(e){if(e.get(\"isTicketWorkspace\")){var t=e.get(\"context\"),n=this;t=t.get(\"serverCopy\"),t.fetched().done(function(){n.get(\"recentTickets\").refresh()})}},fetchRecentTickets:function(){this.get(\"recentTickets\").fetch()}});t.RecentTicketsController=n,t.recentTicketsController=n.create({recentTickets:e.Zendesk.recentTickets}),t.recentTicketsController.watchWorkspaces()}(this),this.require.define({\"controllers/reporting_tutorial_controller\":function(e,t,n){var r=Em.Object.extend({tooltipView:t(\"views/reporting/reporting_tooltip\"),learnmoreButton:t(\"views/reporting/learnmore_button\"),setupTutorial:function(){var e=t(\"models/lotus_settings\");$(\"header.sub-nav a.learn_more\").length===0&&this.get(\"learnmoreButton\").append(),e.showReportingVideoTutorial()&&(this.showTooltip(),e.showReportingVideoTutorial(!1))},showTooltip:function(){this.get(\"tooltipView\").append()}});n.exports=r.create()}}),function(e){var t=Em.Object.extend({modal:null,updateRole:function(e,t,n){var r=new Zd.RoleChange(t,n);this.set(\"userController\",e),r.isChanging()?r.isUpgrading()?this._displayUpgradeConfirmation():r.isDowngrading()&&this._displayDowngradeConfirmation():this._confirmRoleChange()},userDidCancel:function(){this._cancelRoleChange(),this._dismissModal()},userDidConfirm:function(){this._confirmRoleChange(),this._dismissModal()},_displayUpgradeConfirmation:function(){this.set(\"modal\",Zd.UpgradeRoleModal.create({target:this})),this.get(\"modal\").append()},_displayDowngradeConfirmation:function(){this.set(\"modal\",Zd.DowngradeRoleModal.create({target:this})),this.get(\"modal\").append()},_confirmRoleChange:function(){this.get(\"userController\").confirmRoleChange()},_cancelRoleChange:function(){this.get(\"userController\").cancelRoleChange()},_dismissModal:function(){this.get(\"modal\").hideModal(),this.set(\"modal\",null)}});e.Zd.RolesController=t}(this),function(e){var t=Em.Object.extend({domainUrl:null,recorderId:null,screencast:null,recorder:null,comment:null,setScreencast:function(e){this.set(\"screencast\",e)},showPreviewForRecorded:function(e){var t=e.getPath(\"content\");this.setScreencast(t)},removeScreencast:function(){this.set(\"screencast\",null)},deleteScreencast:function(e,t){e.removeScreencast(t)},startRecording:function(e){var t=this;this.set(\"comment\",e),this._populateInfoFromCurrentAccount(),$.getScript(this._urlToScreenrLibray()).done(function(){t._setUpAndRecord()})},_populateInfoFromCurrentAccount:function(){var e=require(\"lib/settings\");this.get(\"domainUrl\")==null&&this.set(\"domainUrl\",e.get(\"screenrDomain\")),this.get(\"recorderId\")==null&&this.set(\"recorderId\",e.get(\"screenrTicketRecorderId\"))},_setUpAndRecord:function(){this._setUpRecorder(),this.recorder.record()},_setUpRecorder:function(){var e=this;if(this.recorder==null){var t=Screenr.Recorder({id:this.recorderId,hideAllFields:!0,scrollToTop:!0});t.setUserName(\"\",!1),t.setUserEmail(\"\",!1),t.setSubject(\"\",!1),t.setDescription(\"\",!1),t.setOnComplete(function(t){e._onRecordingCompleted(t)}),t.setOnCancel(function(t){e._onRecordingCanceled()}),this.recorder=t}},_onRecordingCompleted:function(e){var t,n=this.getPath(\"comment.recordedScreencasts\").length+1;t={id:e.id,url:e.embedUrl,thumbnail:e.thumbnailUrl,position:n},this.get(\"comment\").addScreencast(t),this._resetCommentForRecorder(),window.Screenr.removeBar()},_onRecordingCanceled:function(){this._resetCommentForRecorder()},_resetCommentForRecorder:function(){this.set(\"comment\",null)},_urlToScreenrLibray:function(){return this._host_with_protocol(this.domainUrl)+\"/api/recorder\"},_host_with_protocol:function(e){var t=e.replace(/.*?:\\/\\//g,\"\"),n=\"https:\"==this._protocol()?\"https://\":\"http://\";return n+t},_protocol:function(){return document.location.protocol}});e.Zd.ScreencastController=t,e.Zd.screencastController=t.create()}(this),function(){var e=_([{id:\"\",localizationKey:\"txt.search.filter.any-time\",active:!0},{id:\"day\",localizationKey:\"txt.search.filter.past-day\"},{id:\"week\",localizationKey:\"txt.search.filter.past-week\"},{id:\"month\",localizationKey:\"txt.search.filter.past-month\"},{id:\"year\",localizationKey:\"txt.search.filter.past-year\"}]).map(function(e){return Zendesk.TimeSearchFilter.create(e)}),t=_([{id:\"all\",localizationKey:\"txt.search.filter.all\",filter:\"\",active:!0},{id:\"ticket\",localizationKey:\"txt.search.filter.tickets\",filter:\"type:ticket\"},{id:\"user\",localizationKey:\"txt.search.filter.users\",filter:\"type:user\"},{id:\"organization\",localizationKey:\"txt.search.filter.organizations\",filter:\"type:organization\"},{id:\"entry\",localizationKey:\"txt.search.filter.topics\",filter:\"type:entry\"}]).map(function(e){return Zendesk.TypeSearchFilter.create(e)}),n=1,r=15;Zendesk.searchController=Em.Object.create({query:\"\",activeFilters:{},searchResults:null,navigateSearchResults:!1,hasSearchResults:function(){return this.getPath(\"searchResults.length\")>0}.property(\"searchResults.length\").cacheable(),search:function(){this.rateLimitedSearch()}.observes(\"query\",\"activeFilters.time\",\"activeFilters.type\"),rateLimitedSearch:_.debounce(function(){var e=$.trim(this.get(\"query\"));if(e.length0&&(e=t.join(\" \")+\" \"+e);var o=Zendesk.SearchResultsCollection.create({perPage:r,url:\"/search/incremental?query=\"+encodeURIComponent(e)});o.fetch(),this.set(\"searchResults\",o)},300),cancel:function(){this.set(\"searchResults\",null),this.set(\"query\",\"\"),this.set(\"activeFilters\",{})},resultSummary:function(){if(this.getPath(\"query.length\")>=n&&this.getPath(\"searchResults.isFetched\")){var e=this.getPath(\"searchResults.resultCount\"),t=\"\",r=[],i=this.get(\"activeFilters\");e===0?t=I18n.t(\"txt.search.summary.none\"):e===1?t=I18n.t(\"txt.search.summary.singular_count\"):t=I18n.t(\"txt.search.summary.plural_count\",{count:e});for(var s in i)i.hasOwnProperty(s)&&typeof i[s]!=\"undefined\"&&i[s].get(\"filter\")!==\"\"&&r.push(I18n.t(i[s].localizationKey));return r.length>0&&(r=r.reverse().join(\", \").toLowerCase(),t+=\" (%@)\".fmt(r)),t}return\"\"}.property(\"searchResults.resultCount\",\"query\",\"searchResults.isFetched\").cacheable(),filterSelected:function(e){var t=e.get(\"filterCategory\"),n=e.get(\"content\");this.setPath(\"activeFilters.%@\".fmt(t),n)},searchFilters:{type:t,time:e}})}(),function(e){e.Zd=e.Zd||{};var t=Em.Object.extend({jetpackTask:function(){return Zd.launchpadTasks.filterProperty(\"key\",\"testTicket\")[0]}.property(\"Zd.launchpadTasks.content.@each\").volatile(),taskComplete:function(){return this.getPath(\"jetpackTask.status\")===\"complete\"}.property(\"jetpackTask.status\").volatile(),create:function(){$(\"#test_ticket_button\").attr(\"disabled\",\"disabled\"),$.ajax({url:\"/getting_started/test_ticket\"}).done($.proxy(function(){Zd.growl.alert(I18n.t(\"txt.launchpad.test_ticket.alert.success\"));var e=this.get(\"jetpackTask\");e.set(\"status\",\"started\"),e.save()},this))}});e.Zd.TestTicketController=t,e.Zd.testTicketController=t.create()}(this),function(e){function n(e,t){var n={},r=[];return e.forEach(function(e){n[e]=!0}),t.forEach(function(e){n[e]||r.push(e)}),r}function r(e){return e.get(\"id\")}function i(e){return new Handlebars.SafeString('%@'.fmt(e,I18n.t(\"txt.ticket.id_label\",{id:e})))}function s(){Zd.DynamicModal.centerModalDom($(\"#ticket-merge\"))}function o(e){var t=$(\"#ticket-merge .modal-body\"),n=$(\"#ticket-merge\");n.css(\"visibility\",\"hidden\"),t.html(e),s(n),n.css(\"visibility\",\"\")}var t,u=Em.Object.create({targetMergeTicketId:null,sourceTicketIds:null,mergeConfirmationMessage:function(){var e=this.get(\"sourceTicketIds\").map(i),t=i(this.get(\"targetMergeTicketId\"));return this.get(\"sourceTicketIds\").length>1?I18n.t(\"txt.ticket.merge.success.many_tickets\",{source_links:e,target_link:t}):I18n.t(\"txt.ticket.merge.success.single_ticket\",{source_link:e,target_link:t})}.property(\"targetMergeTicketId\").cacheable(),bulkTicketMerge:function(e){this.set(\"sourceTicketIds\",e.sourceTickets);if(this.get(\"sourceTicketIds\").length===0)return;var n=this;new t({sources:this.get(\"sourceTicketIds\"),onSuccess:function(){var t=n.get(\"targetMergeTicketId\");$(\"#ticket-merge\").modal(\"hide\"),Zd.growl.notice(n.get(\"mergeConfirmationMessage\")),Zd.Ticket.create({id:Number(t)}).globalExpire(),window.location.href=\"#/tickets/\"+t,e.onSuccess&&e.onSuccess()}})},mergeTicket:function(e){var n=this,r=e.sourceTicketId;this.set(\"sourceTicketIds\",[r]),new t({sources:r,onSuccess:function(){var t=n.get(\"targetMergeTicketId\");$(\"#ticket-merge\").modal(\"hide\"),Zendesk.growl.notice(n.get(\"mergeConfirmationMessage\")),Zd.Ticket.create({id:r}).globalExpire(),window.location.href=\"#/tickets/\"+t,e.onSuccess&&e.onSuccess()}})}});Zendesk.set(\"ticketMergeController\",u);var a=function(e){return e.replace(/\\$j(\\.|\\()/g,\"jQuery$1\").replace(/\\shref(='|=\"|=)/g,\" href$1#\")},f=function(e){$(\"input[type=submit]\",e).addClass(\"btn btn-inverse\"),$(\"h2\",e).hide()};t=function(e){$.isArray(e.sources)||(e.sources=[e.sources]),this.rootSelector=e.rootSelector||\"#ticket-merge .modal-body\",this.onSuccess=e.onSuccess||function(){$(\"#ticket-merge\").modal(\"hide\")},this.url=\"/merge/new?source_ids=\"+e.sources.join(\",\"),this.registerEvents(),this.show()},t.prototype={registerEvents:function(){var e=this;this.introLinks().live(\"click\",function(t){return $(\"#target_id\").val($(this).data(\"target-id\")),e.introForm().submit(),!1})},show:function(){$(\"#btn-ticket-confirm-and-merge\").hide(),o('
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t?parseInt(t[1]+t[2],10):null};Zd.UserPhotoController=Em.Object.extend({user:null,removePhoto:function(){var t=this;return this.set(\"isLoading\",!0),$.ajax({type:\"POST\",url:\"/photos/\"+e(this.getPath(\"user.profileImageUrl\")),data:{authenticity_token:Zd.getPath(\"currentUser.authenticity_token\"),_method:\"delete\"}}).done(function(){Zd.growl.notice(I18n.t(\"help.user.photo_upload.remove_success\"))}).always(function(){t.onActionComplete()})},canEditPhotoBinding:Em.Binding.oneWay(\"user.userPermissions.editProperties\"),isLoading:!1,isDefaultPhoto:function(){return e(this.getPath(\"user.profileImageUrl\"))==null}.property(\"user.profileImageUrl\").cacheable(),isNormalPhotoBinding:Em.Binding.oneWay(\"isDefaultPhoto\").not(),onActionComplete:function(){var e=this;this.get(\"user\").expire(),this.getPath(\"user.id\")===Zd.getPath(\"currentUser.id\")&&(Zd.get(\"currentUser\").expire(),Em.run.next(this,function(){Zd.get(\"currentUser\").fetch()})),Em.run.next(this,function(){this.get(\"user\").fetch().always(function(){e.set(\"isLoading\",!1)})})}})}(),function(){var e=function(e){return function(){return this.getPath(e)}.property(e).cacheable()},t=Em.Mixin.create({toolbarShouldShowUser:!0,toolbarShouldShowOrganization:!0,toolbarShouldShowTicket:!1,toolbarShouldShowIncidents:!1,toolbarShouldShowProblem:!1,toolbarUserBinding:Em.Binding.oneWay(\"user\"),toolbarUserHref:function(){return this.getPath(\"user.href\")}.property(\"user.href\").volatile(),toolbarOrganizationBinding:Em.Binding.oneWay(\"user.organization\"),toolbarOrganizationHrefBinding:Em.Binding.oneWay(\"user.id\").fmt(\"#/users/%@/organization\"),toolbarActivePill:\"user\"});Zd.PasswordChangeModes={NO_CHANGE:0,SET_PASSWORD:1,CHANGE_PASSWORD:2},Zendesk.UserController=Em.Object.extend(require(\"lib/account_consumer\"),t,Zd.FetchControl,{init:function(){this.set(\"navigationItems\",Zendesk.UserInfoNavItem.navigationItems(this)),this.setupRequestedTicketsController(),this.setupAssignedTicketsController(),this.setupCcdTicketsController(),this.setupPhotoController(),this._super()},setupRequestedTicketsController:function(){var t=Zd.TicketListController.create({controller:this,ticketSource:e(\"controller.user.requestedTickets\"),paginationController:e(\"controller.user.requestedTicketsFilter\"),filter:e(\"controller.user.requestedTicketsFilter\"),showFooter:function(){return this.getPath(\"controller.section\")===\"tickets\"&&this.getPath(\"selectionController.hasSelection\")}.property(\"controller.section\",\"selectionController.hasSelection\").cacheable(),fetchList:function(){this.getPath(\"paginationController.tickets\").refresh()}}),n=Zd.TicketSelection.create({controller:this});t.set(\"selectionController\",n),this.set(\"requestedTicketsController\",t)},setupAssignedTicketsController:function(){var t=Zd.TicketListController.create({controller:this,ticketSource:e(\"controller.user.assignedTickets\"),paginationController:e(\"controller.user.assignedTicketsFilter\"),filter:e(\"controller.user.assignedTicketsFilter\"),showFooter:function(){return this.getPath(\"controller.section\")===\"assigned_tickets\"&&this.getPath(\"selectionController.hasSelection\")}.property(\"controller.section\",\"selectionController.hasSelection\").cacheable(),fetchList:function(){this.getPath(\"paginationController.tickets\").refresh()}}),n=Zd.TicketSelection.create({controller:this});t.set(\"selectionController\",n),this.set(\"assignedTicketsController\",t)},setupCcdTicketsController:function(){var t=Zd.TicketListController.create({controller:this,ticketSource:e(\"controller.user.ccdTickets\"),paginationController:e(\"controller.user.ccdFilter\"),filter:e(\"controller.user.ccdFilter\"),showFooter:function(){return this.getPath(\"controller.section\")===\"ccs\"&&this.getPath(\"selectionController.hasSelection\")}.property(\"controller.section\",\"selectionController.hasSelection\").cacheable(),fetchList:function(){this.getPath(\"paginationController.tickets\").refresh()}}),n=Zd.TicketSelection.create({controller:this});t.set(\"selectionController\",n),this.set(\"ccdTicketsController\",t)},setupPhotoController:function(){this.set(\"userPhotoController\",Zd.UserPhotoController.create({controller:this,userBinding:\"controller.user\"}))},destroy:function(){this.get(\"userPhotoController\")&&this.get(\"userPhotoController\").destroy(),this._super()},navigationItems:function(){var e=this.getPath(\"user\");return e?e.get(\"isAdmin\")||e.get(\"isAgent\")?Zd.UserInfoNavItemForAgents.navigationItems(this):Zd.UserInfoNavItem.navigationItems(this):null}.property(\"user\",\"user.isFetched\").cacheable(),sectionURLPrefixBinding:Em.Binding.oneWay(\"user.id\").fmt(\"#/users/%@\"),newTicket:function(e){Zendesk.Routes.goToHash(\"#/tickets/new?requester_id=\"+this.getPath(\"user.id\"))},prefersClassic:function(){return!this.getPath(\"currentAccount.settings.prefer_lotus\")}.property(\"currentAccount.settings.prefer_lotus\").cacheable(),deleteUser:function(){var e=this.get(\"user\"),t=e.get(\"organization_id\"),n=confirm(I18n.t(\"txt.users.delete_confirm\"));n&&e.destroyResource().done(function(n){Zendesk.growl.notice(I18n.t(\"txt.users.delete_success_msg\",{name:e.get(\"name\")})),t?Zendesk.Routes.goToHash(\"#/organizations/\"+t):Zendesk.Routes.goToHash(\"#/dashboard\")}).fail(function(e){var t=Zendesk.ValidationError.generateMessage(\"User\",e.responseText);Zendesk.growl.error(t)})},mergeUser:function(){Zendesk.userMergeController.mergeUser({user:this.get(\"user\")})},suspendUser:function(e){var t=this.get(\"user\");t.set(\"suspended\",!0),t.save().done(function(){Zd.growl.notice(I18n.t(\"txt.admin.javascrips.users_show.user_suspended_label\"))}).error(function(){Zd.growl.error(I18n.t(\"txt.admin.javascrips.users_show.suspend_user_label\"))})},unsuspendUser:function(e){var t=this.get(\"user\");t.set(\"suspended\",!1),t.save().done(function(){Zd.growl.notice(I18n.t(\"txt.admin.javascrips.users_show.user_unsuspended_label\"))}).error(function(){Zd.growl.error(I18n.t(\"txt.admin.javascrips.users_show.unsuspend_user_label\"))})},resetUserPassword:function(){if(!this.getPath(\"user.userPermissions.resetPassword\"))return!1;$.ajax({type:\"POST\",url:\"/api/v2/users/%@/password/reset\".fmt(this.getPath(\"user.id\")),dataType:\"json\"}).done(function(){Zendesk.growl.notice(I18n.t(\"txt.users.reset_password.success\"))}).error(function(e){Em.getPath(e,\"error.message\")&&Zd.growl.error(e.error.message)})},currentUser:function(){var e=Zendesk.get(\"currentUser\"),t=\"#/users/\"+e.get(\"id\");Zendesk.Routes.goToHash(t)},toggleSort:function(e){},user:function(e,t){return t?(this.set(\"_user\",t),t):this.get(\"ticket\")?this.getPath(\"ticket.requester\"):this.get(\"_user\")}.property(\"ticket.requester\",\"_user\").volatile(),tickets:function(){switch(Zendesk.get(\"section\")){case\"assigned_tickets\":return this.getPath(\"user.assignedTickets\");case\"tickets\":return this.getPath(\"user.requestedTickets\");case\"ccs\":return this.getPath(\"user.ccdTickets\");default:return[]}},updateRole:function(e){var t=this.getPath(\"user.getRole\");this.set(\"_newRole\",e),this.set(\"_currentRole\",t),Zd.rolesController.updateRole(this,t,e)},confirmRoleChange:function(){var e=this.get(\"user\"),t=this;e.setRole(this.get(\"_newRole\")),e.save({update:!1}).done(function(){t._resetRoleChange(),t._refreshGroups(),t._expireAssignableGroups()})},cancelRoleChange:function(){this.get(\"user\").setRole(this.get(\"_currentRole\")),this._resetRoleChange()},_refreshGroups:function(){this.get(\"user\").refreshGroups()},_expireAssignableGroups:function(){Zendesk.assignableGroups.expireNow()},_resetRoleChange:function(){this.set(\"_newRole\",null),this.set(\"_currentRole\",null),this.set(\"_view\",null)},locales:function(){var e=this.getPath(\"user.isAgent\"),t=[];return e?t=Zendesk.get(\"agentLocales\"):t=Zendesk.get(\"locales\"),t}.property(\"user.isAgent\").volatile(),passwordChangeMode:function(){var e=this.getPath(\"user.userPermissions.setPassword\"),t=this.getPath(\"user.userPermissions.changePassword\");return e?Zd.PasswordChangeModes.SET_PASSWORD:t?Zd.PasswordChangeModes.CHANGE_PASSWORD:Zd.PasswordChangeModes.NO_CHANGE}.property(\"user.userPermissions\").volatile(),updatePassword:function(){var e=this.get(\"passwordChangeMode\");e===Zd.PasswordChangeModes.SET_PASSWORD&&this.setPassword(),e===Zd.PasswordChangeModes.CHANGE_PASSWORD&&this.changePassword()},setPassword:function(){Zd.setPasswordFormController.showForUser(this.get(\"user\"))},changePassword:function(){Zd.changePasswordFormController.showForUser(this.get(\"user\"))},canUpdatePassword:function(){return this.get(\"passwordChangeMode\")!==Zd.PasswordChangeModes.NO_CHANGE}.property(\"passwordChangeMode\").volatile(),organizations:function(e,t){return t==null?Zd.get(\"organizations\"):t}.property(\"Zd.organizations\").cacheable(),userOrganizations:function(){var e=this.get(\"organizations\")||[],t=this.getPath(\"user.organization\"),n=Em.get(e,\"isFetched\")&&Em.get(e,\"length\")===0,r=t&&Em.get(t,\"isFetched\");return n&&r?[t]:e}.property(\"organizations.isFetched\",\"user.organization.isFetched\").cacheable(),fetchDataForCurrentState:function(){var e=this.get(\"section\")||\"all\";this.fetchData(e)},expirableObjects:{all:[\"Zendesk.organizations\",[\"user\",\"user.organization\"],\"user.related\",\"user.groups\",\"user.identities\",\"Zendesk.customRoles\",\"Zendesk.currentUser\"],assigned_tickets:\"user.assignedTickets\",tickets:\"user.requestedTickets\",ccs:\"user.ccdTickets\",topics:\"user.topics\",topic_comments:\"user.topic_comments\",votes:\"user.votes\",subscriptions:\"user.subscriptions\"}}),Zendesk.set(\"userController\",Zendesk.UserController.create()),Zendesk.reopen({userIsInOrganization:function(){return this.getPath(\"userController.user.organization.id\")===this.getPath(\"organizationController.organization.id\")}.property(\"userController.user.organization\",\"organization\").cacheable(),userIsRequester:function(){return this.getPath(\"userController.user.id\")===this.getPath(\"currentTicket.requester_id\")}.property(\"userController.user.id\",\"currentTicket.requester_id\").cacheable(),userIsRequesterAndTicketIsProblem:function(){return this.getPath(\"userController.user.id\")===this.getPath(\"currentTicket.requester_id\")&&this.getPath(\"currentTicket.ticket_type_id\")===Zendesk.Ticket.Types.PROBLEM}.property(\"userController.user.id\",\"currentTicket.requester_id\",\"currentTicket.ticket_type_id\").cacheable()})}(),function(e){function r(){Zd.DynamicModal.centerModalDom($(\"#user-merge\"))}function i(e){var t=$(\"#user-merge .modal-body\"),n=$(\"#user-merge\");n.css(\"visibility\",\"hidden\"),t.html(e),r(n),n.css(\"visibility\",\"\")}var t=3,n=10,s,o,u=Em.Object.create({winnerUserName:null,winnerUserId:null,loserUserName:null,mergeConfirmationMessage:function(){return I18n.t(\"txt.users.merge_success\",{source_name:this.get(\"loserUserName\"),target_name:this.get(\"winnerUserName\")})}.property().volatile(),mergeUser:function(e){var t=e.user;this.set(\"loserUserName\",e.user.get(\"name\")),s.setup({userId:e.user.get(\"id\"),onSuccess:_.bind(o.setupForm,o)}),o.setup({onFormSetup:_.bind(function(e){this.set(\"loserUserName\",e.loserUserName),this.set(\"winnerUserName\",e.winnerUserName),this.set(\"winnerUserId\",e.winnerUserId)},this),onSuccess:_.bind(function(){var e=this.get(\"winnerUserId\");if(e==null)return;var r=Zendesk.User.create({id:e});$(\"#user-merge\").modal(\"hide\"),Zendesk.growl.notice(this.get(\"mergeConfirmationMessage\")),Zd.Routes.goToHash(\"#/users/%@/tickets\".fmt(e)),this.adjustRequesterForOpenTickets(r,t);var i=this.refreshWinner.bind(this,r);this.observeMergeCompletion(r,t,i,n)},this)}),s.show()},refreshWinner:function(e){var t=e.get(\"organization\"),n=Zd.getPath(\"workspaces.current\"),r=Zd.get(\"userController\");e.expire(),t&&t.expire(),Em.run.next(function(){r&&Zd.get(\"section\")===\"user\"?r.fetchDataForCurrentState():n&&n.getPath(\"ticket.requester\")===e&&n.didActivate()})},adjustRequesterForOpenTickets:function(e,t){Zd.get(\"workspaces\").forEachTicketWorkspace(function(n){var r=n.get(\"ticket\");r.get(\"requester\")===t&&r.setWithoutMarkingDirty(\"requester\",e)})},observeMergeCompletion:function(e,n,r,i){i<=0&&r();var s=t*1e3;n.refresh().done(function(){n.get(\"active\")?setTimeout(this.observeMergeCompletion.bind(this,e,n,r,i-1),s):r()}.bind(this))}});Zendesk.set(\"userMergeController\",u);var a={rootSelector:\"#user-merge\",waitNoteTemplate:'
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l).handler}),r().bind(\"keydown\",function(e){e.which===13&&(c(),e.preventDefault())}),n().find(\".btn\").bind(\"click\",c),$(\"img, a\",\"#winner_suggestions\").css({cursor:\"pointer\"}).bind(\"click\",function(e){return r().val($(this.parentNode).find(\"a\").html()+\" <\"+$(this.parentNode).find(\"span\").html()+\">\"),c(),!1})}function p(){$(\"#btn-user-confirm-and-merge\").hide(),i(a.waitNoteTemplate.fmt(I18n.t(\"txt.ticket.merge.loading_form\"))),$(\"#user-merge\").modal(),$.ajax({url:o(e),success:h,error:a\n.onError})}var e,t,n=function(){return $(\"#winner_form\",a.ootSelector)},r=function(){return n().find(\"input[type='text']\")},s=function(){return $(\"#winner_auto_complete\",a.rootSelector)},o=function(e){return\"/users/\"+e+\"/merge/new\"},u=function(e,t){return\"/people/user_merge/autocomplete/?user_id=\"+e+\"&name=\"+t};return{setup:f,show:p}}(),o=function(){function r(n){t=n.onFormSetup,e=n.onSuccess}function s(){$(\"#btn-user-confirm-and-merge\").hide();var t=n();i(a.waitNoteTemplate.fmt(I18n.t(\"txt.users.merge_in_progress\"))),$.ajax({data:t.serialize(),type:t.attr(\"method\"),url:t.attr(\"action\"),success:e,error:function(t){t.status===0&&t.responseText===\"\"?e&&e():a.onError()}})}function o(e){i(a.normalizeHtml(e)),$(\"h2\",\"#user-merge .modal-body\").hide(),a.swapSubmitButtons();var r=$(\"#btn-user-confirm-and-merge\");r.show(),r.data(\"setup\")||(r.data(\"setup\",!0),r.click(s)),t({loserUserName:$(\"h3\",\"#user_loser\").text(),winnerUserName:$(\"h3\",\"#user_winner\").text(),winnerUserId:parseInt($(\"#winner\",\"#user_winner\").val(),10)}),n().find(\".btn\").hide()}var e,t,n=function(){return $(\"#confirm_merge_form\",a.rootSelector)};return{setup:r,setupForm:o}}()}(this),function(){Zd.PasswordFormMixin=Em.Mixin.create({newPassword:null,verifyPassword:null,userId:null,form:null,formDomSelector:null,url:\"/api/v2/users/%@/password\",showForUser:function(e){if(e==null)return;this.reset(),this.set(\"userId\",e.get(\"id\")),this.set(\"form\",$(this.get(\"formDomSelector\"))),this.show()},reset:function(){this.set(\"newPassword\",\"\"),this.set(\"verifyPassword\",\"\")},show:function(){this.get(\"form\").modal()},hide:function(){this.get(\"form\").data(\"modal\").hide()},validate:function(){return this.get(\"newPassword\").length>0&&this.get(\"newPassword\")===this.get(\"verifyPassword\")},execute:function(){if(this.get(\"newPassword\").length===0)return;if(!this.validate()){Zd.growl.error(I18n.t(\"txt.users.new_password.do_not_match_error\"));return}this.submit()},submit:Em.K,onAjaxError:function(e){var t=e.responseText;t&&t!==\"\"&&Zd.growl.error(t)},onAjaxSuccess:function(){Zd.growl.notice(I18n.t(\"txt.users.set_password.success\")),this.hide()}}),Zd.setPasswordFormController=Em.Object.create(Zd.PasswordFormMixin,{formDomSelector:\"#set-password\",submit:function(){Em.Resource.ajax({type:\"POST\",url:this.get(\"url\").fmt(this.get(\"userId\")),dataType:\"json\",data:{password:this.get(\"newPassword\")},error:this.onAjaxError}).done(this.onAjaxSuccess.bind(this))}}),Zd.changePasswordFormController=Em.Object.create(Zd.PasswordFormMixin,{currentPassword:null,formDomSelector:\"#change-password\",reset:function(){this.set(\"currentPassword\",\"\"),this._super()},submit:function(){Em.Resource.ajax({type:\"PUT\",url:this.get(\"url\").fmt(this.get(\"userId\")),dataType:\"json\",data:{password:this.get(\"newPassword\"),previous_password:this.get(\"currentPassword\")},error:this.onAjaxError}).done(this.onAjaxSuccess.bind(this))}})}(),this.require.define({\"controllers/voice/webrtc_helper\":function(e,t,n){var r,i,s,o,u,a,f,l,c,h,p;h=\"1.1\",r=function(e){e.hideModal(),e.destroy()},c=Em.Object.create({userDidConfirm:function(e){var t=e.nearestInstanceOf(Zendesk.Modal);r(t)}}),i=Zd.Modal.extend({classNames:[\"voice_webrtc_settings_modal\"],title:I18n.t(\"txt.voice.webrtc_settings.shared.title\"),confirmLabel:I18n.t(\"txt.voice.webrtc_settings.shared.close_label\"),target:c}),o=i.extend({bodyTemplate:\"templates/modals/voice_webrtc_settings_instructions\"}),l=i.extend({bodyTemplate:\"templates/modals/voice_webrtc_settings_success\"}),a=function(){r(s),f=l.create().append()},u=function(){r(s)},p={TWILIO_CLIENT_VERSION:h,isEnabled:function(){return Zd.getPath(\"features.hasVoiceWebRTC\")&&window.Twilio&&Twilio.require(\"twilio/rtc\").enabled()},promptMicAccess:function(e,t){navigator.webkitGetUserMedia({audio:!0},e,t)},showSettings:function(){if(!this.isEnabled()||!navigator.webkitGetUserMedia)return;s=o.create().append(),this.promptMicAccess(a,u)}},n.exports=p}}),function(){var e=require(\"models/lotus_settings\"),t=require(\"controllers/voice/webrtc_helper\");Zd.DialerController=Em.Object.extend(Ember.Evented,require(\"lib/settings_consumer\"),{dialerVisible:!1,keypadVisible:!1,dialing:!1,callingCountry:\"US\",dialedNumber:\"+1\",ticketContext:null,currentAccount:require(\"lib/current_account\"),hasOutboundEnabledBinding:Em.Binding.oneWay(\"currentAccount.expirableSettings.has_voice_outbound_enabled\").bool(),isActiveCallBinding:Ember.Binding.oneWay(\"noActiveCall\").bool().not(),reset:function(){this.set(\"dialerVisible\",!1),this.set(\"callingCountry\",\"US\"),this.set(\"dialedNumber\",\"+1\")},callingNumber:function(t,n){return arguments.length===1?(n=this.get(\"_callingNumber\"),n?n:(n=e.voiceCallingNumber(),n===!0?null:n)):(this.set(\"_callingNumber\",n),e.voiceCallingNumber(n),n)}.property().volatile(),checkCallingNumber:function(){var e=Zd.getPath(\"currentUser.voice.phone_numbers\");if(!e)return;var t=this.get(\"callingNumber\"),n=e.someProperty(\"number\",t);t&&!n&&this.useDefaultPhoneNumber()}.observes(\"Zd.currentUser.voice.phone_numbers.@each\"),setupDefaultPhoneNumber:function(){this.get(\"callingNumber\")||this.useDefaultPhoneNumber()}.observes(\"defaultPhoneNumber\"),defaultPhoneNumber:function(){return Em.getPath(\"Zd.currentUser.voice.phone_numbers.firstObject\")}.property(\"Zd.currentUser.voice.phone_numbers.@each\").cacheable(),useDefaultPhoneNumber:function(){var e=this.getPath(\"defaultPhoneNumber.number\");e&&this.set(\"callingNumber\",e)},placeOutboundCall:function(e){if(this.get(\"dialing\"))return;this.get(\"ticketContext\")&&(e=_.defaults(e||{},{ticketId:this.getPath(\"ticketContext.id\")}));var n=this,r=function(){n._postOutboundCall(e)};this._hasVoiceWebRTC()&&t.isEnabled()?t.promptMicAccess(r,Em.K):r()},_hasVoiceWebRTC:function(){return Zd.getPath(\"features.hasVoiceWebRTC\")},_postOutboundCall:function(e){this.set(\"dialing\",!0);var t=this;$.post(\"/voice/calls/place_outbound_call\",{country:this.get(\"callingCountry\"),ticket_id:e&&e.ticketId,user_id:e&&e.userId,number:this.get(\"dialedNumber\"),calling_number:this.get(\"callingNumber\")},function(e){e.invalid&&(Zendesk.growl.error(I18n.t(\"txt.voice.dialer.\"+e.issues[0])),t.set(\"dialing\",!1))})},noActiveCall:function(){var e=Zendesk.getPath(\"currentUser.voice.current_call\");return e&&![\"cancelled\",\"ended\"].contains(e.get(\"status\"))?!1:!0}.property(\"Zendesk.currentUser.voice.current_call.status\").cacheable(),canCallBack:function(){return!this.getPath(\"settings.has_voice_enabled\")||!this.get(\"hasOutboundEnabled\")?!1:this.get(\"noActiveCall\")}.property(\"settings.has_voice_enabled\",\"noActiveCall\",\"hasOutboundEnabled\").cacheable(),dialerVisibleChanged:function(){this.get(\"dialerVisible\")?this.fire(\"dialerIsVisible\"):(this.clearTicketContext(),this.fire(\"dialerIsHidden\"))}.observes(\"dialerVisible\"),setTicketContext:function(e){this.set(\"ticketContext\",e)},clearTicketContext:function(){this.setTicketContext(null)},toggleDialer:function(){this.set(\"dialerVisible\",!this.get(\"dialerVisible\"))},toggleKeypad:function(){var e=!this.get(\"keypadVisible\");this.set(\"keypadVisible\",e),e&&this.fire(\"keypadVisible\")},toggleConsole:function(){this.get(\"noActiveCall\")||Zd.voiceController.set(\"callConsoleVisible\",!this.get(\"keypadVisible\"))}.observes(\"keypadVisible\",\"noActiveCall\"),characterDialed:function(e){e=String(e),this.get(\"isActiveCall\")&&Zd.voiceController.sendDigits(e),this.fire(\"characterDialed\",e)},dialerLogo:function(){return this.get(\"keypadVisible\")?\"dialer-open\":\"dialer-closed\"}.property(\"keypadVisible\").cacheable(),noCallsMessagingVisible:function(){return this.get(\"noActiveCall\")&&!this.get(\"keypadVisible\")}.property(\"noActiveCall\",\"keypadVisible\").cacheable()}),Zendesk.dialerController=Zd.DialerController.create()}(),function(e){var t=Em.Object.extend({modal:null,removeDirectLine:function(){this._editDirectLine(!1)},userDidConfirm:function(){this._editDirectLine(!0),this._dismissModal()},userDidCancel:function(){this._dismissModal()},displayMakeDirectModal:function(){this.set(\"modal\",Zendesk.MakeDirectModal.create({target:this})),this.get(\"modal\").append()},updateNumber:function(){var e=Zendesk.identitiesController.get(\"user\");this._updateUserNumber(e.get(\"hasDirectLine\")).done(function(e,t,n){Zendesk.growl.hideErrors(),!n.phone&&t&&t.length>0&&Zendesk.growl.error(I18n.t(\"txt.user.direct_line.update_number.error_notice\"))})},_editDirectLine:function(e){this._updateUserNumber(e).done(function(t,n,r){var i=t.get(\"hasDirectLine\");Zendesk.growl.hideErrors(),i!==e&&Zendesk.growl.error(I18n.t(\"txt.user.direct_line.update_number.error_notice\"))})},_updateUserNumber:function(e,t){var n=Zendesk.identitiesController.get(\"user\"),r=Zendesk.getPath(\"currentUser.authenticity_token\"),i=e?1:0,s=n.get(\"phone\"),o=$.Deferred();return $.ajax({url:\"/users/%@/update_number\".fmt(n.get(\"id\")),type:\"POST\",dataType:\"json\",data:{authenticity_token:r,number:s,direct_line:i}}).done(function(e){n.get(\"identities\").refresh().done(function(){Em.run.next(function(){o.resolve(n,s,e)})})}),o.promise()},_dismissModal:function(){this.get(\"modal\").hideModal(),this.set(\"modal\",null)}});e.Zd.DirectLineController=t}(this),function(){var e=require(\"lib/account_consumer\"),t=Minilog(\"voice-controller\"),n=require(\"lib/voice/twilio_connection\").instance(),r=require(\"lib/voice/availability\").instance(),i=require(\"lib/voice/voice_initializer\"),s=require(\"controllers/voice/webrtc_helper\");Zendesk.currentUser.set(\"voice\",Zendesk.Voice.create({autoFetch:!1})),$(window).bind(\"beforeunload\",function(){var e=Zendesk.getPath(\"currentUser.voice.current_call\");if(Zendesk.getPath(\"currentUser.voice.availability\")===\"client\"&&e&&!e.get(\"isCompleted\")&&!e.get(\"isEnded\")&&!e.get(\"isCancelled\"))return I18n.t(\"txt.voice.warning.on_browser_exit\")});var o=new i,u=function(){this.subscribeToAvailability(),this.subscribeToSplitAvailability(),this.subscribeToCallStatus()};Zendesk.VoiceController=Em.Object.extend(e,{callConsoleVisible:!1,callTimerVisible:!1,callTimerCounting:!1,ticketConsoleVisible:!1,twilioSetUp:!1,waitingMessage:!1,invalidTokenCount:0,refreshing:!1,isConnectingBinding:Em.Binding.oneWay(\"Zendesk.callTimer.stateManager.currentState.isConnecting\").bool(),callConsoleNotVisible:function(){return!this.get(\"callConsoleVisible\")&&!Zendesk.dialerController.get(\"keypadVisible\")}.property(\"callConsoleVisible\",\"Zendesk.dialerController.keypadVisible\").cacheable(),subscribeToAvailability:function(){var e=this;RadarClient.alloc(\"voice_availability\",function(){RadarClient.status(\"voice_availability/\"+e.getPath(\"currentAccount.subdomain\")).get(e.availabilityGetCallback).on(e.availabilityOnCallback).subscribe()})},availabilityGetCallback:function(e){if(!e||!e.value)return;var t=e.value&&e.value[Zendesk.currentUser.get(\"id\")];if(!t)return;var n=t||\"off\";Zendesk.setPath(\"currentUser.voice.availability\",n)},availabilityOnCallback:function(e){if(!e||!e.value)return;var t=parseInt(e.key,10);t===Zendesk.currentUser.get(\"id\")&&Zendesk.setPath(\"currentUser.voice.availability\",e.value)},subscribeToSplitAvailability:function(){var e=this;RadarClient.alloc(\"voice_split_availability\",function(){RadarClient.status(\"voice_split_availability/\"+e.getPath(\"currentAccount.subdomain\")).on(e.splitAvailabilityOnCallback).subscribe()})},splitAvailabilityOnCallback:function(e){if(!e||!e.value)return;var t=parseInt(e.key,10);t===Zendesk.currentUser.get(\"id\")&&(e=e.value,r.is(e.via,e.is_available))},subscribeToCallStatus:function(){RadarClient.alloc(\"voice_call_console\").once(\"ready\",function(){RadarClient.status(\"call_console/\"+Zendesk.currentUser.get(\"id\")).on(function(e){e=e.value;var n=e.name,r=e.data,i=Zendesk.currentUser.getPath(\"voice.current_call.id\");if(_.isUndefined(n)){t.info({short_message:\"voice_call_console:undefined\"});return}i!=r.id&&(t.info({short_message:\"voice_call_console:different\",_prev:i,_next:r.id}),Zendesk.currentUser.voice.set(\"current_call\",null)),Zendesk.currentUser.voice.updateCall(r)}).subscribe()})},onVoiceEnabled:function(){if(!this.get(\"hasVoiceEnabled\"))return;var e=this;o.once(u,this)}.observes(\"hasVoiceEnabled\"),toggleConsole:function(){if(!Zendesk.currentUser.getPath(\"voice.current_call\"))return;this.set(\"callConsoleVisible\",!this.get(\"callConsoleVisible\"))},toggleAvailability:function(){r.toggle().sync(),this.promptMicAccess({hasVoiceWebRTC:Zd.getPath(\"features.hasVoiceWebRTC\")})},promptMicAccess:function(e){e=e||{};var t=r.isAvailable();t&&e.hasVoiceWebRTC&&s.isEnabled()&&s.promptMicAccess(Em.K,Em.K)},toggleMute:function(){this.set(\"callConsoleMuted\",!this.get(\"callConsoleMuted\")),this.syncMuteButton()},syncMuteButton:function(){var e=n.get(\"connection\");e&&(this.get(\"callConsoleMuted\")?e.mute():e.unmute())},getTwilioSource:function(e){e=e||{};var t=e.hasVoiceWebRTC?s.TWILIO_CLIENT_VERSION:\"1.0\";return\"//static.twilio.com/libs/twiliojs/%@/twilio.min.js\".fmt(t)},setup:function(){if(!this.get(\"hasVoiceEnabled\"))return;var e=this;if(this.get(\"twilioSetUp\")||!Em.getPath(\"Zendesk.currentUser.voice.client_capability_token\"))return;_.delay(function(){var n=e.getTwilioSource({hasVoiceWebRTC:Zd.getPath(\"features.hasVoiceWebRTC\")});$.getScript(n,function(n,r,i){r===\"success\"?(e.hookUp(),e.set(\"twilioSetUp\",!0)):(t.error({short_message:\"error:ec10\"}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec10\")))}),$(window).unload(function(){window.voiceUnloading=!0})},100)}.observes(\"Zendesk.currentUser.voice.client_capability_token\",\"hasVoiceEnabled\",\"currentAccount.deployments.voiceWebRTC\"),hookUp:function(){Twilio.Device.incoming(_.bind(this.incoming,this)),Twilio.Device.connect(_.bind(this.connect,this)),Twilio.Device.disconnect(_.bind(this.disconnect,this)),Twilio.Device.cancel(_.bind(this.cancel,this)),Twilio.Device.offline(this.onlyClient(this.offline)),Twilio.Device.error(this.onlyClient(this.error)),this.setupTwilioDevice()},setupTwilioDevice:function(){$(\"#__soundFlash__\").css(\"visibility\",\"hidden\");var e=this;Em.run.next(this,function(){window.WebSocket&&!window.WebSocket.__flash&&window.WebSocket.__initialize&&WebSocket.__initialize(),$(\"#__soundFlash__\").css(\"visibility\",\"hidden\"),this.catchFlash(function(){e.twilioDeviceSetup()});var t=Zendesk.BackOff.create({delayList:[1,2,4,8],check:function(){return Twilio.MediaStream&&Twilio.MediaStream.initialized}});t.run().done(function(){Twilio.MediaStream.__queue(function(){$(\"#__soundFlash__\").css(\"visibility\",\"hidden\"),$(\"#__connectionFlash__\").next(\"button\").addClass(\"btn small\")})}).fail(function(){e.catchFlash(function(){e.twilioDeviceSetup()})})})},twilioDeviceSetup:function(e){e||(e=Zendesk.getPath(\"currentUser.voice.client_capability_token\"));var t=Zendesk.getPath(\"currentUser.voice.logging\");Twilio.Device.setup(e,{debug:t})},incoming:function(e){t.info({short_message:\"twilio:incoming\",conn:e.parameters}),n.set(\"connection\",e),e.error(function(n){t.error({short_message:\"twilio:error2\",conn:e.parameters,message:n.message,code:n.code})}),Zendesk.dialerController.get(\"dialing\")&&(t.info({short_message:\"twilio:incoming:dialing\",conn:e.parameters}),Em.run.next(this,this.accept))},connect:function(e){this.logCall(\"twilio:connect\",e)},accept:function(){this.logCall(\"accept\");var e=Zendesk.currentUser.voice.get(\"current_call\");if(this.get(\"onTwilioClient\")){var r=n.get(\"connection\");r?(this.blockActions(I18n.t(\"txt.voice.console.messages.connecting\")),t.info({short_message:\"accept:client:conn\",conn:r.parameters}),r.accept()):t.error({short_message:\"accept:client:no-conn\"})}else this.blockActions(I18n.t(\"txt.voice.console.messages.connecting\")),t.info({short_message:\"accept:phone\",_call_id:e.get(\"id\"),_status:e.get(\"status\")}),e.get(\"status\")===\"routing\"&&e.fire(\"agent_accepts\")},sendDigits:function(e){var t=n.get(\"connection\");t&&(e=e.replace(/[^#*0-9]/g,\"\"),e&&t.sendDigits(e))},decline:function(){this.logCall(\"decline\");var e=Zendesk.currentUser.voice.get(\"current_call\");if(this.get(\"onTwilioClient\")){var r=n.get(\"connection\");r?(t.info({short_message:\"decline:client:conn\",conn:r.parameters}),r.disconnect(),e.fire(\"agent_declines\")):t.error({short_message:\"decline:client:no-conn\"})}else t.info({short_message:\"decline:phone\",_call_id:e.get(\"id\"),_status:e.get(\"status\")}),e.get(\"status\")===\"routing\"&&(e.fire(\"agent_declines\"),Zendesk.States.VoiceCall.goToState(\"cancelled\"),Zendesk.voiceIcon.status.goToState(\"cancelled\"))},hang_up:function(){this.logCall(\"hang_up\"),this.set(\"callConsoleVisible\",!1),this.blockActions(I18n.t(\"txt.voice.console.messages.ending\"));var e=n.get(\"connection\"),r=Zendesk.currentUser.voice.get(\"current_call\");Zd.getPath(\"currentUser.voice.current_call.outbound\")&&r.fire(\"agent_hangs_up\"),this.get(\"onTwilioClient\")&&e?(t.info({short_message:\"hang_up:client:conn\",conn:e.parameters}),e.reject(),e.disconnect(),r.fire(\"agent_hangs_up\")):(t.info({short_message:\"decline\",status:r.get(\"status\")}),!Zd.getPath(\"currentUser.voice.current_call.outbound\")&&r.get(\"status\")===\"in_conference\"&&(r.fire(\"agent_end_call\"),Zendesk.States.VoiceCall.goToState(\"cancelled\"),Zendesk.voiceIcon.status.goToState(\"cancelled\")))},finish:function(){this.logCall(\"finish\"),this.set(\"ticketConsoleVisible\",!1),this.set(\"waitingMessage\",I18n.t(\"txt.voice.console.messages.wrapping_up\")),Zd.dialerController.reset();var e=Zendesk.currentUser.voice.get(\"current_call\");e.fire(\"finish\")},blockActions:function(e){this.set(\"waitingMessage\",e),Zendesk.callTimer.goToState(\"messaging\")},disconnect:function(e){this.logCall(\"twilio:disconnect\",e),n.unset()},cancel:function(e){this.logCall(\"twilio:cancel\",e),n.unset()},logCall:function(e,n){var r=Zendesk.currentUser.voice.get(\"current_call\"),i={short_message:e};r&&(i._call_id=r.get(\"id\"),i._status=r.get(\"status\")),n&&(i.conn=n.parameters),t.info(i)},offline:function(e){t.error({short_message:\"twilio:offline\",_status:e._status,_token:e.token});if(this.get(\"checkingOffline\"))return;var n=this,r=Zendesk.BackOff.create({delayList:[2,4,8,16],check:function(){return Twilio.Device.status()!==\"ready\"?(n.setupTwilioDevice(),!1):!0}});r.run().fail(function(){n.knockOfflineIfNotUnloading()}).always(function(){n.set(\"checkingOffline\",!1)}),this.set(\"checkingOffline\",!0)},knockOfflineIfNotUnloading:function(){var e=Zendesk.BackOff.create({delayList:[1,2,3],check:function(){return window.voiceUnloading}}),n=this;e.run().fail(function(){n.notAvailable(\"offline\"),Zendesk.States.VoiceCall.goToState(\"cancelled\"),Zendesk.voiceIcon.status.goToState(\"cancelled\"),t.error({short_message:\"error:ec1\"}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec1\"))})},error:function(e){t.error({short_message:\"twilio:error\",message:e.message,code:e.code}),Zendesk.dialerController.set(\"dialing\",!1),e.message===\"No microphone is available\"?(t.error({short_message:\"error:ec2\"}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec2\")),this.notAvailable(\"error-ec2\")):e.message===\"This AccessToken is no longer valid\"?(t.error({short_message:\"error:access_token\"}),this.refreshCapabilityToken()):(t.error({short_message:\"error:ec3\"}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec3\")),this.notAvailable(\"error-ec3\"))},onlyClient:function(e){return _.bind(function(){if(this.get(\"onTwilioClient\")||n.get(\"isConnected\")){var t=Array.prototype.slice.call(arguments);e&&e.apply(this,t)}},this)},refreshCapabilityToken:function(){if(this.get(\"refreshing\"))return;if(this.get(\"invalidTokenCount\")>=5){t.info({short_message:\"twilio:error:ec13\"}),this.notAvailable(\"error-token\"),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec13\"));return}this.set(\"refreshing\",!0),this.set(\"invalidTokenCount\",this.get(\"invalidTokenCount\")+1),t.info({short_message:\"refreshCapabilityToken\",count:this.get(\"invalidTokenCount\")}),Zendesk.currentUser.set(\"voice\",Zendesk.Voice.create({autoFetch:!1}));var e=Em.getPath(\"Zendesk.currentUser.voice.client_capability_token\"),n=this;Zendesk.currentUser.get(\"voice\").fetch().done(function(){var t=Em.getPath(\"Zendesk.currentUser.voice.client_capability_token\");n.swapCapabilityToken(e,t)})},swapCapabilityToken:function(e,n){var r=this;if(e!=n){t.info({short_message:\"refreshCapabilityToken:newToken\",count:this.get(\"invalidTokenCount\"),token:n}),r.twilioDeviceSetup(n);var i=Zendesk.BackOff.create({delayList:[1,1],check:function(){return Twilio.Device.status()===\"ready\"}});i.run().done(function(){r.set(\"refreshing\",!1)}).fail(function(){r.set(\"refreshing\",!1)})}else t.info({short_message:\"refreshCapabilityToken:stale\",count:this.get(\"invalidTokenCount\"),token:n}),r.set(\"refreshing\",!1)},goToCaller:function(){var e=Zendesk.currentUser.voice.getPath(\"current_call.caller.href\");e&&Zendesk.Routes.goToHash(e)},goToOrganization:function(){var e=Zendesk.currentUser.voice.getPath(\"current_call.caller.organization.href\");e&&Zendesk.Routes.goToHash(e)},goToCurrentTicket:function(){var e=Zendesk.getPath(\"currentUser.voice.current_call.ticket\");this.goToTicket(e)},goToTicket:function(e){if(e){var t=e.get(\"href\");if(!t)return;Zendesk.Routes.goToHash(t)}},safeIsMicMuted:function(e){try{return window.Twilio&&Twilio.MediaStream&&Twilio.MediaStream.initialized&&Twilio.MediaStream.isMicMuted()}catch(n){return e&&(t.error({short_message:\"error:ec7\"}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec7\"))),!0}},catchFlash:function(e){try{e.call(this)}catch(n){throw n.message&&n.message.match(\"Flash\")&&(this.set(\"flashBroken\",!0),t.error({short_message:\"error:ec8\"}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec8\",{error:n.message}))),n}},showSettings:function(){this.showMicSettings({hasVoiceWebRTC:Zd.getPath(\"features.hasVoiceWebRTC\")})},showMicSettings:function(e){e=e||{},e.hasVoiceWebRTC&&s.isEnabled()?s.showSettings():this.triggerFlashPermissions(!0)},triggerFlashPermissions:function(e){var n=this;n.catchFlash(function(){if(n.safeIsMicMuted(!0)||e){var r=Zendesk.BackOff.create({delayList:[0,1,1.5],check:function(){return window.Twilio&&Twilio.MediaStream&&Twilio.MediaStream.initialized}});r.run().done(function(){Twilio.MediaStream.__queue(function(){Twilio.Device.instance.showSettings(function(){n.safeIsMicMuted(!1)&&n.get(\"onTwilioClient\")&&(t.error({short_message:\"error:ec9\"}),n.notAvailable(\"microphone\"),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec9\")))})})}).fail(function(){n.get(\"flashBroken\")?(t.error({short_message:\"error:ec11\"}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec11\"))):(t.error({short_message:\"error:ec12\"}),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec12\")))})}})},reinitializeTwilioDevice:function(){this.initializeFlashSettings({hasVoiceWebRTC:Zd.getPath(\"features.hasVoiceWebRTC\")}),window.Twilio&&Twilio.Device&&Twilio.Device.instance&&Twilio.Device.status()!==\"ready\"&&this.setupTwilioDevice()},initializeFlashSettings:function(e){e=e||{};if(e.hasVoiceWebRTC)return;var n=this,r=Zendesk.BackOff.create({delayList:[1,2,4,8],check:function(){return window.Twilio&&Twilio.MediaStream&&Twilio.MediaStream.initialized}});r.run().done(function(){Twilio.MediaStream.__queue(function(){n.triggerFlashPermissions()})}).fail(function(){t.error({short_message:\"error:ec6\"}),n.notAvailable(\"twilio-mediastream\"),Zendesk.growl.error(I18n.t(\"txt.voice.error.ec6\"))})},availableViaBrowser:function(){var e=this;Zendesk.currentUser.voice.updateAvailability(\"client\",\"user\",function(t){t===\"client\"&&e.reinitializeTwilioDevice()})},availableViaPhone:function(){Zendesk.currentUser.voice.updateAvailability(\"phone\",\"user\")},notAvailable:function(e){typeof e!=\"string\"&&(e=\"user\"),Zendesk.currentUser.voice.updateAvailability(\"off\",e)},hasVoiceEnabled:function(){var e=this.getPath(\"currentAccount.expirableSettings.has_voice_enabled\"),t=Zd.currentUser.get(\"isAssignable\"),n=Zd.getPath(\"globalPermissions.voiceAccess\");return!!(e&&t&&n)}.property(\"currentAccount.expirableSettings.has_voice_enabled\",\"Zd.currentUser.isAssignable\",\"Zd.globalPermissions.voiceAccess\").cacheable(),onHasVoiceEnabledChanged:function(){var e=this.get(\"hasVoiceEnabled\");t.info({short_message:\"hasVoiceEnabled\",_value:e})}.observes(\"hasVoiceEnabled\"),onTwilioClient:function(){return r.getVia()===\"client\"}.property().volatile(),twilioConnection:n,canMute:function(){return Zd.getPath(\"currentUser.voice.current_call.outgoing_kind\")===\"client\"&&n.get(\"isConnected\")}.property(\"Zendesk.currentUser.voice.current_call.outgoing_kind\",\"twilioConnection.connection\").volatile(),cannotMuteBinding:Em.Binding.oneWay(\"canMute\").not()}),Zendesk.voiceController=Zendesk.VoiceController.create();var a=function(){var e=r.availability();Zendesk.setPath(\"currentUser.voice.availability\",e),Zendesk.setPath(\"currentUser.voice.via\",r.getVia()),e===\"client\"&&Zendesk.voiceController.reinitializeTwilioDevice()};r.change(a)}(),this.require.define({\"views/modals/forwarding_number\":function(e,t,n){var r=Zd.Modal.extend({controller:Em.required(),target:Em.required(),classNames:[\"modal\",\"agent_forwarding_modal\"],title:I18n.t(\"txt.modal.agent_forwarding.title\"),templateName:\"templates/modals/forwarding_number\",confirmLabel:I18n.t(\"txt.modal.edit.save\"),cancelLabel:I18n.t(\"txt.modal.edit.cancel\"),extensionPlaceholder:I18n.t(\"txt.admin.view.people.users.basic_info.eg_phone_extension\"),numberPlaceholder:I18n.t(\"txt.admin.view.people.users.basic_info.eg_of_phone_number\")});n.exports=r}}),this.require.define({\"controllers/voice/voice_forwarding_controller\":function(e,t,n){var r,i=Em.Object.extend({user:null,fowardingCountryValue:null,forwardingNumberValue:null,forwardingExtensionValue:null,addForwardingNumber:function(e){this._reset(),this.set(\"user\",e),r=t(\"views/modals/forwarding_number\").create({controller:this,target:this}),r.append()},userDidConfirm:function(){var e=this,t=\"%@x%@\".fmt(this.get(\"forwardingNumberValue\"),this.get(\"forwardingExtensionValue\"));Zendesk.Identity.create({value:t,type:\"agent_forwarding\",user:this.get(\"user\")}).save().done(function(){e._dismissModal()})},userDidCancel:function(){this._dismissModal()},_dismissModal:function(){Zendesk.growl.hideErrors(),r.hideModal(),r=null,this._reset()},_reset:function(){this.set(\"fowardingCountryValue\",null),this.set(\"forwardingNumberValue\",null),this.set(\"forwardingExtensionValue\",null),this.set(\"user\",null)}});n.exports=i}}),function(e){var t=require(\"controllers/admin_menu_controller\"),n=Em.View.extend({templateName:\"templates/admin/admin_menu\",sections:t.get(\"sections\"),controller:t});e.Zd.AdminMenuView=n}(this),this.require.define({\"views/admin/benchmark_survey_view\":function(e,t,n){var r=Em.View.extend({templateName:\"templates/admin/benchmark\",classNames:\"benchmark-survey\".w(),controller:Zd.benchmarkSurveyController,learnMoreURL:I18n.t(\"txt.launchpad.benchmark_survey.learn_more_link\")});n.exports=r}}),this.require.define({\"views/admin/subscription/agent_cost_summary_view\":function(e,t,n){var r=t(\"controllers/admin/subscription/subscription_controller\"),i=Em.View.extend({templateName:\"templates/admin/subscription/agent_cost_summary\",controller:t(\"controllers/admin/subscription/subscription_controller\"),previewSubscriptionBinding:\"controller.previewSubscription\",isStarterPlanBinding:\"previewSubscription.isStarterPlan\"});n.exports=i}}),this.require.define({\"views/admin/subscription/plan_options_view\":function(e,t,n){var r=Em.View.extend({templateName:\"templates/admin/subscription/plan_options\",classNames:[\"options\"],classNameBindings:[\"updating\"],didInsertElement:function(){this.enableSubmitWhenDifferent()},updating:function(){return this.getPath(\"previewSubscription.hasOutstandingFetch\")}.property(\"previewSubscription.hasOutstandingFetch\").cacheable(),controller:t(\"controllers/admin/subscription/subscription_controller\"),currentSubscriptionBinding:\"controller.currentSubscription\",previewSubscriptionBinding:\"controller.previewSubscription\",selectedBillingCycle:null,navigateToNextPageLabel:function(){return this.getPath(\"currentSubscription.trial\")?I18n.t(\"txt.admin.subscription.submit.continue\"):I18n.t(\"txt.admin.subscription.submit.update\")}.property(\"currentSubscription.trial\").cacheable(),updatePreviewTextField:Em.TextField.extend({change:function(){this.getPath(\"parentView.previewSubscription\").refresh()}}),updatePreviewSelect:Em.Select.extend({change:function(){var e=this.$().val();e&&(this.setPath(\"parentView.controller.selectedBillingCycle\",this.getPath(\"content.%@\".fmt(e))),this.getPath(\"parentView.previewSubscription\").refresh())}}),enableSubmitWhenDifferent:function(){var e=this.$(\".submit.button.save\");if(e.length===0)return;var t,n=this.get(\"currentSubscription\"),r=this.get(\"previewSubscription\");t=r.differsFrom(n),t?e.removeAttr(\"disabled\"):e.attr(\"disabled\",\"disabled\")}.observes(\"previewSubscription.max_agents\",\"previewSubscription.billing_cycle_type\",\"previewSubscription.plan_type\",\"previewSubscription.voice_optin\",\"previewSubscription.voice_transcription_optin\")});n.exports=r}}),this.require.define({\"views/admin/subscription/subscription_cancel_view\":function(e,t,n){var r=Em.View.extend(t(\"lib/account_consumer\"),{templateName:\"templates/admin/subscription/subscription_cancel\",classNames:[\"subscription_cancel\"],userWantsToCancel:!1,showCancelSubscriptionWarning:function(){this.set(\"userWantsToCancel\",!0)}});n.exports=r}}),this.require.define({\"views/modals/cancel_subscription\":function(e,t,n){var r=Zd.Modal.extend({classNames:[\"modal\",\"cancel_subscription_modal\"],title:I18n.t(\"txt.views.modals.cancel_subscription.title\"),body:I18n.t(\"txt.views.modals.cancel_subscription.body\"),confirmLabel:I18n.t(\"txt.views.modals.cancel_subscription.confirmLabel\"),cancelLabel:I18n.t(\"txt.views.modals.cancel_subscription.cancelLabel\")});n.exports=r}}),this.require.define({\"views/admin/subscription/subscription_cancel_warning_view\":function(e,t,n){var r=t(\"controllers/admin/subscription/subscription_controller\"),i=t(\"views/modals/cancel_subscription\"),s=null,o=Em.View.extend({templateName:\"templates/admin/subscription/subscription_cancel_warning\",classNames:[\"subscription_cancel_warning\"],classNameBindings:[\"parentView.userWantsToCancel:visible\"],userDidCancel:function(){s.hideModal()},userDidConfirm:function(){r.cancel({subdomain:this.getPath(\"parentView.currentAccount.subdomain\"),done:function(){$(document.body).replaceWith(\"

      \"+I18n.t(\"txt.views.subscription_view.cancel_subscription.cancel_success_message\")+\"

      \")},fail:function(){Zd.growl.error(I18n.t(\"txt.views.subscription_view.cancel_subscription.cancel_fail_message\"))},always:function(){s.hideModal()}})},confirmSubscriptionCancellation:function(){s=i.create({target:this}).append()}});n.exports=o}}),this.require.define({\"views/admin/subscription/subscription_confirmation_view\":function(e,t,n){var r=Em.View.extend({templateName:\"templates/admin/subscription/subscription_confirmation\",classNames:[\"admin\",\"subscription\",\"confirmation\"],classNameBindings:[\"updating\",\"upgrade\",\"downgrade\"],controller:t(\"controllers/admin/subscription/subscription_confirmation_controller\"),subscriptionController:t(\"controllers/admin/subscription/subscription_controller\"),currentSubscriptionBinding:\"subscriptionController.currentSubscription\",previewSubscriptionBinding:\"subscriptionController.previewSubscription\",downgradeBinding:Em.Binding.oneWay(\"controller.downgrade\"),upgradeBinding:Em.Binding.oneWay(\"controller.upgrade\"),billingCycleDescription:function(e){var t=e.get(\"billing_cycle_name\");if(t)return t=t.toLowerCase(),I18n.t(\"txt.views.subscription_view.characteristics.details.billing.%@\".fmt(t))},currentSubscriptionBillingCycle:function(){return this.billingCycleDescription(this.get(\"currentSubscription\"))}.property(\"currentSubscription.billing_cycle_name\").cacheable(),previewSubscriptionBillingCycle:function(){return this.billingCycleDescription(this.get(\"previewSubscription\"))}.property(\"previewSubscription.billing_cycle_name\").cacheable(),voiceOptionsDescription:function(e){var t=e.get(\"voice_optin\"),n=e.get(\"voice_transcription_optin\"),r=I18n.t(\"txt.admin.subscription.confirmation.voice_options_description.None\");return t&&(r=n?I18n.t(\"txt.admin.subscription.confirmation.voice_options_description.ZendeskVoiceWithTranscription\"):I18n.t(\"txt.admin.subscription.confirmation.voice_options_description.ZendeskVoiceWithoutTranscription\")),r},currentSubscriptionVoiceOptions:function(){return this.voiceOptionsDescription(this.get(\"currentSubscription\"))}.property(\"currentSubscription.voice_optin\",\"currentSubscription.voice_transcription_optin\").cacheable(),previewSubscriptionVoiceOptions:function(){return this.voiceOptionsDescription(this.get(\"previewSubscription\"))}.property(\"previewSubscription.voice_optin\",\"previewSubscription.voice_transcription_optin\").cacheable(),cancel:function(){this.goToSubscription()},status:function(){return this.get(\"updating\")?I18n.t(\"txt.admin.subscription.confirmation.updating\"):I18n.t(\"txt.admin.subscription.confirmation.confirm\")}.property(\"updating\").cacheable(),confirm:function(){var e=this.$(\"button.confirm\"),t=this;this.set(\"updating\",!0),e.attr(\"disabled\",\"disabled\"),this.get(\"subscriptionController\").update().done(function(){t.goToSubscription()}).always(function(){t.set\n(\"updating\",!1),e.removeAttr(\"disabled\")})},goToSubscription:function(){Zd.Routes.goToHash(\"/admin/subscription\")}});n.exports=r}}),this.require.define({\"views/admin/subscription/subscription_information_view\":function(e,t,n){var r=t(\"controllers/admin/subscription/subscription_controller\"),i=Em.View.extend({templateName:\"templates/admin/subscription/subscription_information\",classNames:[\"subscription_info\"],classNameBindings:[\"isFetched\",\"isSubscribed\"],controller:r,currentSubscriptionBinding:\"controller.currentSubscription\",isFetchedBinding:\"currentSubscription.isFetched\",isSubscribed:function(){return!this.getPath(\"currentSubscription.trial\")}.property(\"currentSubscription.trial\").cacheable(),showCreditCardEntryPage:function(){Zd.Routes.goToHash(\"/admin/subscription/payment\")}});n.exports=i}}),this.require.define({\"views/admin/subscription/subscription_payment_view\":function(e,t,n){var r=t(\"controllers/admin/subscription/subscription_payment_controller\").instance,i=t(\"controllers/admin/subscription/subscription_controller\"),s=Em.View.extend({templateName:\"templates/admin/subscription/subscription_payment\",controller:r,subscriptionController:i,previewSubscriptionBinding:\"subscriptionController.previewSubscription\",zuoraIframeView:Em.View.extend({tagName:\"iframe\",classNames:\"iframe\".w(),attributeBindings:\"src name width height\".w(),src:null,name:\"zendesk-clean-admin\",width:\"566px\",height:\"430px\"})});n.exports=s}}),this.require.define({\"views/admin/subscription/subscription_plans_view\":function(e,t,n){var r=t(\"controllers/admin/subscription/subscription_controller\"),i=t(\"lib/subscription/subscription_plan_type\"),s=Em.View.extend({templateName:\"templates/admin/subscription/subscription_plans\",classNames:[\"section_element\",\"plans\"],classNameBindings:[\"previewedPlanName\"],controller:r,currentSubscriptionBinding:\"controller.currentSubscription\",previewSubscriptionBinding:\"controller.previewSubscription\",previewedPlanName:function(){return this.getPath(\"previewSubscription.planName\")}.property(\"previewSubscription.planName\").cacheable(),changePlan:function(e){var t=$(e.target).data(\"plan\"),n=this.get(\"previewSubscription\");n.set(\"plan_type\",i.lookupPlanType(t)),n.refresh()}});n.exports=s}}),this.require.define({\"views/admin/subscription/subscription_view\":function(e,t,n){var r=t(\"controllers/admin/subscription/subscription_controller\"),i=Em.View.extend({templateName:\"templates/admin/subscription\",classNames:[\"admin\",\"subscription\"],controller:r});n.exports=i}}),this.require.define({\"views/admin/subscription/voice_optin_checkbox\":function(e,t,n){var r=Em.Checkbox.extend({elementId:\"voice_optin_checkbox\",previewSubscriptionBinding:\"parentView.previewSubscription\",checkedBinding:\"previewSubscription.voice_optin\",click:function(){var e=this.previewSubscription.get(\"voice_optin\");this.previewSubscription.set(\"voice_transcription_optin\",e)}});n.exports=r}}),this.require.define({\"views/admin/subscription/voice_transcription_checkbox\":function(e,t,n){var r=Em.Checkbox.extend({elementId:\"voice_transcription_optin_checkbox\",previewSubscriptionBinding:\"parentView.previewSubscription\",checkedBinding:\"previewSubscription.voice_transcription_optin\",disabledBinding:Em.Binding.oneWay(\"previewSubscription.voice_optin\").not()});n.exports=r}}),this.require.define({\"views/admin/switch_to_classic_view\":function(e,t,n){var r=Em.View.extend(t(\"lib/settings_consumer\"),{templateName:\"templates/admin/switch_to_classic\",classNames:\"switch-to-classic\".w(),currentAccount:t(\"lib/current_account\"),switchURL:function(){return I18n.t(\"txt.admin.switch_to_classic.switchURL\",{subdomain:this.getPath(\"currentAccount.subdomain\")})}.property().cacheable(),switchToClassic:function(){$(\".switch-to-classic button\").attr(\"disabled\",!0);var e=this.get(\"currentAccount\"),t=this.get(\"settings\");t.set(\"id\",\"random_id\").set(\"prefer_lotus\",!1).save().done(function(){window.location=\"/home\"})}});n.exports=r.create()}}),function(e){var t=require(\"lib/tracking\");Zd.FaceBoxView=Em.View.extend({currentAccount:require(\"lib/current_account\"),init:function(){this._super.apply(this,arguments),Em.addListener(Zd,\"@window:blur\",this,this.windowDidBlur)},windowDidBlur:function(){this.closeMenu()},isOpen:function(){return this.$().hasClass(\"open\")},closeMenu:function(){this.isOpen()&&this.$().removeClass(\"open\")},didInsertElement:function(){this.$().click(function(){t(\"Global Header: Profile\",\"Lotus-general\")})},willDestroy:function(){Em.removeListener(Zd,\"@window:blur\",this,this.windowDidBlur),this._super.apply(this,arguments)}})}(this),function(){var e=Minilog(\"voice-timer\"),t=new require(\"lib/voice/queue\"),n=new t,r=Em.StateManager.extend({initialState:\"nothing\",nothing:Em.State.create({enter:function(){e.info({short_message:\"nothing:enter\"})},exit:function(){e.info({short_message:\"nothing:exit\"})}}),messaging:Em.State.create({enter:function(t){e.info({short_message:\"messaging:enter\"}),t.view.showMessage(),t.view.slideIn()},exit:function(t){e.info({short_message:\"messaging:exit\"}),t.view.hideMessage()},isConnecting:!0}),counting:Em.State.create({enter:function(t){e.info({short_message:\"counting:enter\"}),t.view.slideIn(),t.view.startTimer()},exit:function(){e.info({short_message:\"counting:exit\"})}}),wrapUp:Em.State.create({enter:function(t){e.info({short_message:\"wrapUp:enter\"}),t.view.markInWrapUp(!0),t.view.slideIn(),t.view.startTimer()},exit:function(){e.info({short_message:\"wrapUp:exit\"})}}),reset:Em.State.create({enter:function(t){e.info({short_message:\"reset:enter\"}),t.view.stopTimer(),t.view.slideOut(),t.view.markInWrapUp(!1),t.view.set(\"lastReset\",null)},exit:function(){e.info({short_message:\"reset:exit\"})}})});Zendesk.CallTimerView=Em.View.extend(Lotus.Mixins.SingletonView,{singletonPath:\"Zendesk.callTimer\",classNames:[\"call_timer\"],templateName:\"templates/channels/call_timer\",messageBinding:Em.Binding.oneWay(\"Zendesk.voiceController.waitingMessage\"),stateManager:null,init:function(){this._super();var e=r.create({view:this});this.set(\"stateManager\",e)},goToState:function(e){this.get(\"stateManager\").goToState(e)},timerSlider:function(){return this.$(\".timer_slider\")}.property().volatile(),slideIn:function(){n.push(function(t){e.info({short_message:\"slideIn\"}),this.update(),this.get(\"timerSlider\").animate({right:\"0px\"},{duration:500,complete:function(){e.info({short_message:\"slideIn:done\"}),t()}})}.bind(this))},slideOut:function(){var t=this;n.push(function(t){e.info({short_message:\"slideOut\"});var n=this.$(\".timer_slider_container\").width()+8;this.get(\"timerSlider\").animate({right:\"-\"+n+\"px\"},{duration:500,complete:function(){setTimeout(function(){e.info({short_message:\"slideOut:done\"}),t()},200)}})}.bind(this))},showMessage:function(){n.push(function(t){e.info({short_message:\"showMessage\"}),this.$(\".voice_timer\").addClass(\"connecting\"),this.set(\"showingMessage\",!0),Em.run.next(this,function(){e.info({short_message:\"showMessage:next\",_message:this.get(\"message\")}),this.update(),e.info({short_message:\"showMessage:done\"}),t()})}.bind(this))},hideMessage:function(){n.push(function(t){e.info({short_message:\"hideMessage\"}),this.set(\"showingMessage\",!1),t()}.bind(this))},update:function(){this.get(\"showingMessage\")?this.$(\".time\").html(this.get(\"message\")||\"\"):(this.$(\".voice_timer\").hasClass(\"connecting\")&&this.$(\".voice_timer\").removeClass(\"connecting\"),this.$(\".time\").html(this._toHTML()))},startTimer:function(){n.push(function(e){this.update(),this._lastReset=this.get(\"lastReset\")||new Date,this._timeout=setInterval(_.bind(this.update,this),200),e()}.bind(this))},stopTimer:function(){n.push(function(e){this._timeout&&(clearInterval(this._timeout),this._timeout=null),this._lastReset=null,e()}.bind(this))},markInWrapUp:function(e){var t=this.$(\".voice_timer\");n.push(function(n){e?t.addClass(\"wrap-up\"):t.removeClass(\"wrap-up\"),n()})},_pad:function(e){return e<10?\"0\"+e:e},_sinceLastReset:function(){var e=(new Date-this._lastReset)/1e3;return[this._pad(Math.floor(e/60)),this._pad(Math.floor(e%60))]},_toHTML:function(){if(this._lastReset){var e=this._sinceLastReset();return e[0]+\":\"+e[1]}return\"00:00\"}})}(),function(){var e=require(\"lib/channels/country_number_helper\"),t=require(\"lib/views/select_view\");Zendesk.CallingCodeView=t.extend({valueBinding:Em.required(),numberBinding:Em.required(),configOptions:{clsSelectMenuScope:\"country-select-menu zd-selectmenu\",renderItemContent:function(e){return\"
      %@\".fmt(e.value.toLowerCase(),e.label)},renderDisplayValue:function(e){return\"
      \".fmt(e.value.toLowerCase())}},options:function(){var e=[];return(Zendesk.countries||[]).forEach(function(t,n){e.push({value:t.get(\"code\"),label:\"%@ (+%@)\".fmt(t.get(\"name\"),t.get(\"calling_code\"))})}),e}.property(\"Zendesk.countries.@each\").cacheable(),onDialerNumberChanged:function(){var t=Zd.dialerController.get(\"isActiveCall\");if(!t){var n=e.getCountry(this.get(\"number\"));n&&this.set(\"value\",n.get(\"code\"))}}.observes(\"number\"),onCountryToggled:function(){var t=Zendesk.countries.findProperty(\"code\",this.get(\"value\"));if(t){var n=this.get(\"number\")||\"\",r=e.getCountry(n);if(r){n=n.replace(r.get(\"calling_code\"),\"\").replace(\"+\",\"\");var i=n.search(/[1-9]/);n=n.substr(i,n.length)}this.set(\"number\",\"+%@%@\".fmt(t.get(\"calling_code\"),n))}}.observes(\"value\")}),Zendesk.DialerCallingCodeView=Zendesk.CallingCodeView.extend({valueBinding:\"Zd.dialerController.callingCountry\",numberBinding:\"Zd.dialerController.dialedNumber\",isVisibleBinding:Em.Binding.oneWay(\"Zd.dialerController.noActiveCall\")})}(),function(){var e=Minilog(\"voice-console\"),t=Em.StateManager.extend({initialState:\"nothing\",nothing:Em.State.create({enter:function(){e.info({short_message:\"nothing:enter\"})},exit:function(){e.info({short_message:\"nothing:exit\"})}}),accepting:Em.State.create({enter:function(t){e.info({short_message:\"accepting:enter\"})},exit:function(t){e.info({short_message:\"accepting:exit\"})},canAcceptOrDecline:!0}),connected:Em.State.create({enter:function(t){e.info({short_message:\"connected:enter\"})},exit:function(t){e.info({short_message:\"connected:exit\"})},canHangUp:!0}),wrapUp:Em.State.create({enter:function(t){e.info({short_message:\"wrapUp:enter\"})},exit:function(t){e.info({short_message:\"wrapUp:exit\"})},canWrapUp:!0})});Zendesk.DialerCallConsoleView=Em.View.extend(Lotus.Mixins.SingletonView,{singletonPath:\"Zendesk.dialerCallConsole\",contentBinding:Em.Binding.oneWay(\"Zendesk.currentUser.voice.current_call\"),isConnectingBinding:Em.Binding.oneWay(\"Zendesk.voiceController.isConnecting\"),templateName:\"templates/channels/dialer_call_console_view\",stateManager:null,init:function(){this._super();var e=t.create({view:this});this.set(\"stateManager\",e)},isVisible:function(){var e=this.getPath(\"stateManager.currentState.name\");return[\"accepting\",\"connected\",\"wrapUp\"].contains(e)&&!Em.getPath(\"Zd.dialerController.keypadVisible\")}.property(\"stateManager.currentState.name\",\"Zd.dialerController.keypadVisible\").cacheable(),canAcceptOrDeclineBinding:Em.Binding.oneWay(\"stateManager.currentState.canAcceptOrDecline\").bool(),canHangUpBinding:Em.Binding.oneWay(\"stateManager.currentState.canHangUp\").bool(),canWrapUpBinding:Em.Binding.oneWay(\"stateManager.currentState.canWrapUp\").bool(),goToState:function(e){this.get(\"stateManager\").goToState(e)}})}(),function(){Zendesk.DialerChatIcon=Em.View.extend({classNames:[\"chat\",\"channel-icon\"],classNameBindings:[\"ChatLotus.Service.Availability.availabilityClass\"]})}(),function(){Zendesk.DialerKeypadView=Em.View.extend({templateName:\"templates/channels/dialer_keypad_view\",dialerController:function(){return Zendesk.dialerController}.property().cacheable(),didInsertElement:function(){var e=this;this.get(\"dialerController\").on(\"characterDialed\",function(t){e.highlightByCharacter(t)}),this.$(\".keypad-button\").click(function(t){var n=$(this).data(\"keypad-key\");e.dialCharacter(n)})},dialCharacter:function(e){var t=this.get(\"dialerController\");t.set(\"dialedNumber\",t.get(\"dialedNumber\")+e),t.characterDialed(e)},highlightByCharacter:function(e){e=e.toLowerCase();var t=_.find(this.keys,function(t){return _.contains(t.characters,e)});t&&this.highlightByIdentifier(t.identifier)},highlightByIdentifier:function(e){this.highlightButton($(\"#keypad-button-\"+e))},highlightButton:function(e){e.addClass(\"keypad-button-pressed\",150,function(){e.removeClass(\"keypad-button-pressed\",150)})},keys:[{identifier:\"1\",characters:[\"1\"]},{identifier:\"2\",characters:[\"2\",\"a\",\"b\",\"c\"]},{identifier:\"3\",characters:[\"3\",\"d\",\"e\",\"f\"]},{identifier:\"4\",characters:[\"4\",\"g\",\"h\",\"i\"]},{identifier:\"5\",characters:[\"5\",\"j\",\"k\",\"l\"]},{identifier:\"6\",characters:[\"6\",\"m\",\"n\",\"o\"]},{identifier:\"7\",characters:[\"7\",\"p\",\"q\",\"r\",\"s\"]},{identifier:\"8\",characters:[\"8\",\"t\",\"u\",\"v\"]},{identifier:\"9\",characters:[\"9\",\"w\",\"x\",\"y\",\"z\"]},{identifier:\"star\",characters:[\"*\"]},{identifier:\"0\",characters:[\"0\",\"+\"]},{identifier:\"hash\",characters:[\"#\"]}]})}(),function(){Zendesk.DialerView=Em.View.extend({isPresentBinding:\"Zendesk.dialerController.dialerVisible\",keypadVisibleBinding:\"Zendesk.dialerController.keypadVisible\",countryBinding:\"Zendesk.dialerController.callingCountry\",dialedNumberBinding:\"Zendesk.dialerController.dialedNumber\",init:function(){this._super.apply(this,arguments),Em.addListener(Zd,\"@window:blur\",this,this.windowDidBlur)},isVisible:function(){return Zendesk.voiceController.get(\"hasVoiceEnabled\")||ChatLotus.Service.get(\"hasChatEnabled\")}.property(\"Zendesk.voiceController.hasVoiceEnabled\",\"ChatLotus.Service.hasChatEnabled\").cacheable(),visibilityDidChange:function(){var e=Em.guidFor(this);setTimeout(function(){if(this.get(\"isPresent\")){var t=[this.$()[0],$(\"#channels-control\")[0],$(\".phone-number-select-menu\")[0],$(\".country-select-menu\")[0],$(\".voice_timer\")[0]];$(document).on(\"mousedown.\"+e,function(e){for(var n=0;n{{t txt.ticket.actions.twitter.email_only}}'),myState:\"publicComment\"}),Zendesk.ReplyButtonView=Em.View.extend(s,{template:Em.Handlebars.compile('{{t txt.ticket.actions.public_comment}}'),myState:\"publicComment\"}),Zendesk.NoteButtonView=Em.View.extend(s,{classNames:[\"private_note\"],template:Em.Handlebars.compile('{{t txt.ticket.actions.add_note}}'),myState:\"privateComment\"}),Zendesk.TwitterMentionChannelView=Em.View.extend(s,{template:Em.Handlebars.compile('
      {{t txt.ticket.actions.twitter.tweet_mention}}'),myState:\"twitterMention\"}),Zendesk.TwitterDMChannelView=Em.View.extend(s,{template:Em.Handlebars.compile('
      {{t txt.ticket.actions.twitter.direct_message}}'),myState:\"twitterDm\"}),Zendesk.FacebookWallChannelView=Em.View.extend(s,{template:Em.Handlebars.compile('
      {{t txt.ticket.actions.facebook.reply_on_wall}}'),myState:\"fbWallReply\"}),Zendesk.FbPrivateMessageChannelView=Em.View.extend(s,{template:Em.Handlebars.compile('
      {{t txt.ticket.actions.facebook.private_message}}'),myState:\"fbPrivateMessage\"}),Zendesk.RecordScreencastButtonView=Em.Button.extend({classNames:[\"record-button\",\"_tooltip\"],tagName:\"span\",ticketBinding:\"parentView.content\",click:function(){var e=this.getPath(\"ticket.comment\");Zd.screencastController.startRecording(e)}}),Zendesk.RemoveScreencastFromList=Em.Button.extend({classNames:[\"delete\",\"ui-state-default\"],ticketBinding:\"parentView.content\",click:function(){var e=this.getPath(\"ticket.comment\"),t=this.getPath(\"content\");Zd.screencastController.deleteScreencast(e,t)}}),Zendesk.ShortUrlCommentOptionView=Em.Checkbox.extend({checkedBinding:\"controller.ticket.comment.add_short_url\",title:I18n.t(\"txt.ticket.actions.twitter.append_ticket_link\")}),Zendesk.CallBackView=Em.View.extend({userBinding:\"parentView.content.requester\",isVisibleBinding:\"Zendesk.dialerController.canCallBack\",didInsertElement:function(){var e=this;this.$(\".toggle\").click(function(){e.$(\".dropdown\").toggleClass(\"open\")})},openDialer:function(e){e=e||{};var t=e.keypadVisible!=null?e.keypadVisible:!0;Zendesk.dialerController.set(\"dialerVisible\",!0),Zendesk.dialerController.set(\"keypadVisible\",t),this.$(\".dropdown\").toggleClass(\"open\"),Zendesk.dialerController.set(\"dialedNumber\",\"\"),Em.run.next(function(){$(\"#dialed-number\").focus()})},openDialerWithTicketContext:function(e){this.setDialerTicketContext(),this.openDialer()},selectNumber:function(e){this.openDialer({keypadVisible:!1}),Zendesk.dialerController.set(\"dialedNumber\",e.get(\"value\")),this.setDialerTicketContext(),Zendesk.dialerController.placeOutboundCall()},setDialerTicketContext:function(){Zendesk.dialerController.setTicketContext(Zd.getPath(\"workspaces.current.ticket\"))}}),Zendesk.TwitterCharCounter=Em.View.extend(n,{controllerBinding:\"controllerView.controller\",classNames:\"_tooltip\",classNameBindings:\"counterClass\",template:Em.Handlebars.compile('
      {{ count }}
      '),shortenUrlBinding:Em.Binding.oneWay(\"settings.shorten_url\"),isVisibleBinding:Em.Binding.oneWay(\"controller.shouldShowCharCounter\"),counterClass:function(){return this.get(\"count\")<0?\"counter_exceeded\":\"counter_normal\"}.property(\"count\").volatile(),twitterName:function(){var e=this.getPath(\"ticket.requester.identities.twitterIdentities\")||[],t=e[0];return t?t.get(\"value\"):\"\"}.property(\"ticket\",\"ticket.requester.identities.length\").cacheable(),count:function(){var e=this.getPath(\"ticket.comment.add_short_url\"),t=this.get(\"shortenUrl\"),n=t===\"always\"||t===\"optional\"&&e;return r.calculate(this.getPath(\"ticket.comment.body\")||\"\",this.get(\"twitterName\")||\"\",n)}.property(\"ticket.comment.body.length\",\"ticket.comment.add_short_url\",\"shortenUrl\",\"twitterName\").cacheable()})}(),this.require.define({\"mixins/ticket_keyboard_shortcuts\":function(e,t,n){var r={saveAsNew:function(){this.get(\"controller\").saveAsNew()},saveAsOpen:function(){this.get(\"controller\").saveAsOpen()},saveAsPending:function(){this.get(\"controller\").saveAsPending()},saveAsHold:function(){this.get(\"controller\").saveAsHold()},saveAsSolved:function(e){this.get(\"controller\").saveAsSolved()},toggleApps:function(){Zendesk.get(\"appsController\").toggleApps()},toggleReply:function(){this.get(\"controller\").toggleCommentMode(\"publicComment\")},toggleNote:function(){this.get(\"controller\").toggleCommentMode(\"privateComment\")},toggleMacro:function(){return this.get(\"controller\").toggleMacro()},nextTicket:function(){this.get(\"controller\").nextTicket()},goToTicket:function(){this.get(\"controller\").goToTicket()},goToRequester:function(){this.get(\"controller\").goToRequester()}};n.exports=r}}),function(){Zendesk.FeedTicketView=Em.View.extend({classNames:\"ticket\",classNameBindings:[\"content.isClosed:closed\"],templateName:\"templates/filters/feeds/feed_ticket\",ticketController:function(){return Zendesk.FeedTicketController.create({source:this})}.property(\"content.id\").cacheable(),showLatestConversation:function(){var e=this.get(\"fullConversationView\");this.$(\".latest_conversation\").show(),e&&!e.get(\"isDestroyed\")&&this.$(\".full_conversation\").slideUp(function(){e.destroy()})},toggleConversation:function(){this.$(\".latest_conversation\").is(\":visible\")?(this.$(\".latest_conversation\").addClass(\"working\"),this.getPath(\"ticketController.ticket.audits\").refresh().done(_(function(){var e=Zendesk.FeedTicketFullConversationView.create({parentView:this});this.set(\"fullConversationView\",e),this.$(\".latest_conversation\").removeClass(\"working\"),this.$(\".full_conversation, .latest_conversation\").toggle(),e.replaceIn(this.$(\".full_conversation\"))}).bind(this))):this.showLatestConversation(),this.$(\".full.link, .latest.link\").toggle()},toggleAddComment:function(){var e=this.get(\"addCommentView\");e&&!e.get(\"isDestroyed\")?this.$(\".add_comment\").slideUp(function(){e.destroy()}):(e=\nZendesk.FeedTicketAddCommentView.create({parentView:this}),this.set(\"addCommentView\",e),this.$(\".add_comment\").show(),e.replaceIn(this.$(\".add_comment\")))},refreshTicket:function(e){if(e.get(\"body\")){var t={body:e.get(\"body\"),\"public\":e.get(\"is_public\"),author:Zd.get(\"currentUser\"),created_at:new Date};this.setPath(\"content.last_comments\",[t].concat(this.getPath(\"content.last_comments\")))}this.toggleAddComment(),this.showLatestConversation()},removeTicket:function(){this.$().slideUp(_(function(){this.$().remove()}).bind(this))}}),Zendesk.FeedTicketAddCommentView=Zendesk.AddCommentView.extend(require(\"mixins/ticket_keyboard_shortcuts\"),Lotus.Mixins.ResponderView,{controllerBinding:\"parentView.ticketController\",contentBinding:\"controller.ticket\",classNameBindings:[\"isPublic\",\"content.stillSaving:working\"],templateName:\"filters/feeds/add_comment\",didInsertElement:function(){return this.get(\"content\").fetch(),this.$(\"textarea\").focus(),Zendesk.get(\"collisionController\").markAsViewing(this.get(\"content\")),this._super.apply(this,arguments)},willDestroyElement:function(){Zendesk.get(\"collisionController\").markAsNotViewing(this.get(\"content\")),this._super()}}),Zendesk.FeedTicketFullConversationView=Em.View.extend({contentBinding:\"parentView.ticketController.ticket.auditsWithComment\",template:Em.TEMPLATES[\"tickets/mustache_audits\"]})}(),function(){function e(){var e=this.getPath(\"elementInFocus.id\");e!=null&&(window.location.hash=\"#/filters/\"+e)}Zendesk.set(\"FilterIndexView\",Em.CollectionView.extend(Lotus.Mixins.CollectionNavigation,Lotus.Mixins.ResponderView,Lotus.Mixins.SingletonView,{singletonPath:\"Zendesk.views.filterIndex\",contentBinding:\"Zendesk.filterManagerController.filters\",tagName:\"ul\",classNames:[\"filters\"],activate:function(){e.call(this),Zendesk.filterFocusController.delegate(this,\"activate\")},navigateRight:function(){e.call(this),Zendesk.filterFocusController.delegate(this,\"navigateRight\")}}))}(),function(){Zendesk.TableFilterView=Em.View.extend({templateName:\"filters/show\"}),Zendesk.FeedFilterView=Em.CollectionView.extend({contentBinding:\"Zendesk.filterManagerController.currentFilter.tickets\",classNames:[\"filter_feed\"],itemViewClass:Zendesk.FeedTicketView,emptyView:Ember.View.extend({tagName:\"p\",classNames:\"empty_set\",template:function(){return I18n.t(\"txt.filters.empty_filter\")}})})}(),function(){Zendesk.set(\"FilterTableBodyView\",Zendesk.TicketsTableBodyView.extend(Lotus.Mixins.SingletonView,{singletonPath:\"Zendesk.views.filterTableBody\",navigateLeft:function(){Zendesk.filterFocusController.delegate(this,\"navigateLeft\")},didInsertElement:function(){return this.set(\"scrollElement\",this.$().closest(\".pane\")),this._super.apply(this,arguments)},navigateOutOfBoundsNegative:function(e){return this.getPath(\"controller.isFirstPage\")?this._super.apply(this,arguments):(this.get(\"controller\").previousPage(),this.getPath(\"controller.perPage\")-1)},navigateOutOfBoundsPositive:function(e){return this.getPath(\"controller.morePages\")?(this.get(\"controller\").nextPage(),0):this._super.apply(this,arguments)}}))}(),function(e){Zendesk.FilterTableHeaderView=Em.View.extend({tagName:\"tr\",controller:null,classNameBindings:\"controller.filter.isSortingEnabled:sorting\",columnsBinding:Em.Binding.oneWay(\"filter.columns\"),render:function(e){var t=this.get(\"columns\");if(!t)return;var n=this.getPath(\"filter.sort\")||{};e.push(''),t.get(\"firstObject\").renderValue||e.push(''),t.forEach(function(t){if(t==null)return;var r=t.get(\"attributeName\")||t.get(\"id\"),i=t.renderHeader();t.get(\"sortable\")===!1?e.push(\"\"+i+\"\"):(e.push(''),e.push(\"\"),e.push(i),e.push(\"\"),e.push(\"\"))},this)},currentPageFullySelectedDidChange:function(){this.$('input[type=\"checkbox\"]').prop(\"checked\",this.getPath(\"controller.currentPageFullySelected\"))}.observes(\"controller.currentPageFullySelected\"),rerender:function(){if(this.get(\"isDestroyed\"))return;this._super()}.observes(\"columns\",\"filter.sort\"),ticketCollection:function(){return this.getPath(\"filter.tickets\")||this.get(\"tickets\")}.property(\"filter.tickets\",\"tickets\").cacheable(),hasTicketsBinding:\"ticketCollection.hasItems\",click:function(e){var t=this.get(\"controller\"),n=$(e.target);if(e.target===this.$(\"th.selection input\")[0])this.toggleAll();else if(e.target!==this.$(\"th.selection\")[0]){if(!t.getPath(\"filter.isSortingEnabled\"))return;n.data(\"column-name\")||(n=n.closest(\"th\"));var r=n.data(\"column-name\");r&&t&&(t.get(\"filter\")?t.get(\"filter\").toggleSort(r):t.toggleSort&&t.toggleSort(r))}},toggleAll:function(){var e=this.getPath(\"controller.currentPageFullySelected\")?\"deselectCurrentPage\":\"selectAll\",t=this.get(\"controller\");t&&t[e]&&t[e]()}})}(this),function(){Zd.BenchmarkSurveyTextField=Em.TextField.extend({tagName:\"input\",type:\"text\",category:null,classNameBindings:\"hide\".w(),didInsertElement:function(){var e,t;switch(this.get(\"category\")){case\"teams\":e=Zd.benchmarkSurveyController.get(\"teamCountResult\");break;case\"agents\":e=Zd.benchmarkSurveyController.get(\"agentCountResult\");break;default:}e!==0&&e!=null&&(t=e>1?this.get(\"unitPlural\"):this.get(\"unitSingular\"),this.set(\"value\",e+\" \"+t))},hide:function(){switch(this.get(\"category\")){case\"teams\":return!Zd.benchmarkSurveyController.get(\"shouldShowTeamCount\");case\"agents\":return!Zd.benchmarkSurveyController.get(\"shouldShowAgentCount\");default:}}.property(\"Zd.benchmarkSurveyController.shouldShowTeamCount\",\"Zd.benchmarkSurveyController.shouldShowAgentCount\").volatile(),placeholder:function(){switch(this.get(\"category\")){case\"teams\":return I18n.t(\"txt.launchpad.benchmark_survey.how_many_teams\");case\"agents\":return I18n.t(\"txt.launchpad.benchmark_survey.how_many_agents\");default:}}.property().volatile(),unitPlural:function(){switch(this.get(\"category\")){case\"teams\":return I18n.t(\"txt.launchpad.benchmark_survey.teams\");case\"agents\":return I18n.t(\"txt.launchpad.benchmark_survey.agents\");default:}}.property().volatile(),unitSingular:function(){switch(this.get(\"category\")){case\"teams\":return I18n.t(\"txt.launchpad.benchmark_survey.team\");case\"agents\":return I18n.t(\"txt.launchpad.benchmark_survey.agent\");default:}}.property().volatile(),unit:function(){return this.getCount()>1?this.get(\"unitPlural\"):this.get(\"unitSingular\")}.property().volatile(),click:function(){var e=this.get(\"unit\"),t=this.$().val().indexOf(e);t<=0&&this.set(\"value\",\" \"+e),this.setCaretPosition(this.elementId,t-1)},keyUp:function(){var e=this.elementId,t=this.$().val(),n=\"\",r=this.get(\"unitSingular\"),i=this.get(\"unitPlural\");this.getCount()>1?t.indexOf(i)<0?n=t.replace(r,i):n=t:n=t.replace(i,r),this.set(\"value\",n),this.setCaretPosition(e,t.indexOf(\" \"))},keyDown:function(){this.$().click()},focusOut:function(){var e=this.get(\"unit\"),t=this.$().val();(t.indexOf(\" \"+e)===0||t.indexOf(e)===0)&&this.set(\"value\",\"\")},setCaretPosition:function(e,t){var n=document.getElementById(e);if(n!=null)if(n.createTextRange){var r=n.createTextRange();r.move(\"character\",t),r.select()}else n.selectionStart?(n.focus(),n.setSelectionRange(t,t)):n.focus()},getCount:function(){var e=this.$().val();if(e===\"\")return 0;var t=parseInt(e.substr(0,e.indexOf(\" \")),10);return t}})}(),function(e){e.Zd=e.Zd||{};var t=Em.Button.extend({classNames:[\"btn\"],classNameBindings:[\"active\"],controllerBinding:\"parentView.controller\",disabledBinding:\"active\"});e.Zd.LaunchpadToggleButton=t}(this),function(e){e.Zd=e.Zd||{};var t=Zd.LaunchpadToggleButton.extend({controller:null,click:function(){this.get(\"controller\").activateDashboard()},active:function(){return this.getPath(\"controller.currentLaunchpadMenuItem\")===\"dashboard\"}.property(\"controller.currentLaunchpadMenuItem\").volatile()});e.Zd.DashboardButton=t}(this),function(e){e.Zd=e.Zd||{};var t=Zd.LaunchpadToggleButton.extend({controller:null,targetBinding:\"controller\",click:function(){this.get(\"controller\").activateLaunchpad()},active:function(){return this.getPath(\"controller.currentLaunchpadMenuItem\")===\"launchpad\"}.property(\"controller.currentLaunchpadMenuItem\").volatile()});e.Zd.LaunchpadButton=t}(this),function(){Zd.LearnMoreView=Em.View.extend({tagName:\"a\",template:Em.Handlebars.compile(\"{{label}}\"),attributeBindings:\"href target\".w(),href:I18n.t(\"txt.launchpad.learn_more.link\"),target:\"_blank\",label:I18n.t(\"txt.launchpad.learn_more.button\")})}(),function(){var e=Zd.TextArea.extend({classNames:\"agent_list\".w(),placeholder:I18n.t(\"txt.launchpad.add_agents.directions\"),keyUp:function(){this.getPath(\"parentView.agents\")!==this.$().val()&&this.setPath(\"parentView.agents\",this.$().val())},clear:function(){this.setPath(\"parentView.agents\",null),this.$().val(\"\")}}),t=Em.Button.extend({classNames:\"btn btn-info\".w(),submitLabel:I18n.t(\"txt.launchpad.add_agents.button.invite\"),submittingLabel:I18n.t(\"txt.launchpad.add_agents.button.inviting\"),label:I18n.t(\"txt.launchpad.add_agents.button.invite\"),target:Zd.addAgentsController,action:\"inviteAgents\",agentsBinding:\"parentView.agents\",click:function(){this.set(\"label\",this.get(\"submittingLabel\")),this.set(\"disabled\",!0)},didInsertElement:function(){this.set(\"label\",this.get(\"submitLabel\"))},didSubmit:function(){this.set(\"label\",this.get(\"submitLabel\")),this.set(\"disabled\",!1)},clearList:function(){this.get(\"list\").clear()}});Zd.AddAgentsView=Em.View.create({templateName:\"templates/launchpad/add_agents\",AgentListTextArea:e,InviteAgentsButton:t,didInsertElement:function(){var e=this.getPath(\"childViews.0\"),t=this.getPath(\"childViews.1\");t.set(\"list\",e)}})}(),Zd.LaunchpadTaskSettingsView=Em.View.extend({taskName:Em.required(),jetpackTasks:Zd.launchpadTasks,jetpackTask:function(){return this.get(\"jetpackTasks\").findProperty(\"key\",this.get(\"taskName\"))}.property(\"jetpackTasks.@each\").cacheable(),shouldShowSample:function(){return this.getPath(\"jetpackTask.status\")!==\"started\"}.property(\"jetpackTask.status\").cacheable(),shouldShowSettings:function(){return this.getPath(\"jetpackTask.status\")===\"started\"}.property(\"jetpackTask.status\").cacheable(),shouldGoToSettings:function(){return this.getPath(\"jetpackTask.status\")===\"complete\"}.property(\"jetpackTask.status\").cacheable(),showSettings:function(){this.get(\"jetpackTask\").set(\"status\",\"started\").save()},goToSettings:function(){Zd.Routes.goToHash(this.get(\"settingsPath\"))},sortByOrder:function(e){return e.sort(function(e,t){return e.get(\"order\")>t.get(\"order\")})},getNextIncompleteTaskName:function(){var e=this.getPath(\"jetpackTask.section\"),t=e===\"admin\"?\"admin\":\"agent\",n=e===\"admin\"?\"agent\":\"admin\",r=this.get(\"jetpackTasks\"),i=this.sortByOrder(r.filterProperty(\"section\",t).slice(this.getPath(\"jetpackTask.order\")+1).filterProperty(\"enabled\",!0)),s=this.sortByOrder(r.filterProperty(\"section\",n).filterProperty(\"enabled\",!0)),o=i.findProperty(\"incomplete\",!0)||s.findProperty(\"incomplete\",!0);return o?o.get(\"key\"):null},goToNextIncompleteTask:function(){var e=this.get(\"jetpackTask\");e&&(e.get(\"status\")!==\"complete\"||this.get(\"taskName\")===\"benchmark\")&&(e.set(\"status\",\"complete\").save(),Zd.launchpadViewStates.goToState(this.getNextIncompleteTaskName()))},willDestroyElement:function(){this.$().fadeOut(250),this._super()},willInsertElement:function(){this._super(),this.$().fadeIn(500)}}),Zd.LaunchpadConfigureEmailView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"configureEmail\",templateName:\"templates/launchpad/configure_email\",iFrameSrc:\"/settings/email\",learnMoreURL:I18n.t(\"txt.admin.views.settings.email.show.email_description_link\"),settingsPath:\"/admin/email\"}),Zd.LaunchpadConfigureGoogleEmailView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"configureGoogleEmail\",templateName:\"templates/launchpad/configure_google_email\",learnMoreURL:I18n.t(\"txt.admin.views.settings.email.show.email_description_link\"),showSettings:function(){this._super(),Zd.googleEmailConfigController.goToGmail()},settingsPath:\"/admin/email\"}),Zd.LaunchpadAddAgentsView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"addAgents\",learnMoreURL:I18n.t(\"txt.launchpad.add_agents.learn_more_link\")}),Zd.LaunchpadConfigureWebPortalView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"configureWebPortal\",templateName:\"templates/launchpad/configure_web_portal\",iFrameSrc:\"/settings/portal\",learnMoreURL:I18n.t(\"txt.admin.views.settings.portal.show.portal_description_link\"),settingsPath:\"/admin/portal\"}),Zd.LaunchpadAddFeedbackTabView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"addFeedbackTab\",templateName:\"templates/launchpad/add_feedback_tab\",iFrameSrc:\"/account/dropboxes/new\",learnMoreURL:I18n.t(\"txt.admin.views.account.dropboxes._general.learn_more_link\"),settingsPath:\"/admin/dropboxes\"}),Zd.LaunchpadAddChatView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"addChat\",templateName:\"templates/launchpad/add_chat\",iFrameSrc:\"/settings/chat\",learnMoreURL:I18n.t(\"txt.admin.views.account.chat_settings.show.learn_more_link\"),settingsPath:\"/admin/chat\"}),Zd.LaunchpadAddVoiceView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"addVoice\",templateName:\"templates/launchpad/add_voice\",iFrameSrc:\"/voice/settings#number_picker\",learnMoreURL:I18n.t(\"txt.admin.views.voice.settings.description.learn_more_URL\"),settingsPath:\"/admin/voice\"}),Zd.LaunchpadAddTwitterView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"addTwitter\",templateName:\"templates/launchpad/add_twitter\",learnMoreURL:I18n.t(\"txt.admin.views.twitter.settings.index.learn_more_link\"),showSettings:function(){this._super(),Zd.addTwitterController.addAccount()},settingsPath:\"/admin/twitter\"}),Zd.LaunchpadAddFacebookView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"addFacebook\",templateName:\"templates/launchpad/add_facebook\",learnMoreURL:I18n.t(\"txt.facebook_integration.views.settings.intro_text_link\"),showSettings:function(){this._super(),Zd.addFacebookController.addFacebook()},settingsPath:\"/admin/facebook\"}),Zd.LaunchpadBenchmarkSurveyView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"benchmark\",templateName:\"templates/launchpad/benchmark\",controller:Zd.benchmarkSurveyController,learnMoreURL:I18n.t(\"txt.launchpad.benchmark_survey.learn_more_link\")}),Zd.LaunchpadUpdateProfileView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"updateProfile\",templateName:\"templates/launchpad/update_profile\",iFrameSrc:function(){return\"/users/%@/edit\".fmt(Zd.currentUser.get(\"id\"))}.property(\"Zd.currentUser\").cacheable(),learnMoreURL:I18n.t(\"txt.users.edit.identities_msg_link\"),settingsPath:function(){return\"/users/\"+Zd.currentUser.get(\"id\")}.property(\"Zd.currentUser.id\").cacheable()}),Zd.LaunchpadTestTicketView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"testTicket\",elementId:\"LaunchpadTestTicketView\",templateName:\"templates/launchpad/test_ticket\",learnMoreURL:I18n.t(\"txt.launchpad.test_ticket.learn_more_link\")}),Zd.LaunchpadCreateViewView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"createView\",templateName:\"templates/launchpad/create_view\",iFrameSrc:function(){return Zd.currentUser.get(\"isAdmin\")?\"/rules/new?filter=view&return_to=\"+encodeURIComponent(\"/rules/views?filter=views\"):\"/rules/new?filter=view&return_to=\"+encodeURIComponent(\"/rules/views?filter=views&select=personal\")}.property().cacheable(),learnMoreURL:I18n.t(\"txt.admin.views.rules.analysis.show.views_description_link\"),settingsPath:\"/admin/views\"}),Zd.LaunchpadCreateMacroView=Zd.LaunchpadTaskSettingsView.extend({taskName:\"createMacro\",templateName:\"templates/launchpad/create_macro\",iFrameSrc:function(){return Zd.currentUser.get(\"isAdmin\")?\"/rules/new?filter=macro&return_to=\"+encodeURIComponent(\"/rules/macros?filter=macros\"):\"/rules/new?filter=macro&return_to=\"+encodeURIComponent(\"/rules/macros?filter=macros&select=personal\")}.property().cacheable(),learnMoreURL:I18n.t(\"txt.admin.views.rules.analysis.show.macros_description_link\"),settingsPath:\"/admin/macros\"}),function(){Zd.Launchpad.TourViewStates=Em.State.extend({enter:function(){this.get(\"tourView\").appendTo(\"#launchpad_content\")},exit:function(){this.get(\"tourView\").remove()},routeToPage:function(e){$(\"#tour-carousel.tour_page\").carousel(e-1)},tourView:Em.View.create({templateName:\"launchpad/tour/carousel\",willInsertElement:function(){this._super(),this.$().fadeIn(500),$(\"#tour-carousel.tour_page\").carousel({interval:4e3,pause:\"hover\"})},willDestroyElement:function(){$(\"#tour-carousel.tour_page\").carousel(\"pause\"),this.$().fadeOut(250),this._super()}})})}(),function(){Zd.launchpadViewStates=Em.StateManager.create({rootElement:\"#launchpad_content\",currentStateName:function(){var e=this.getPath(\"currentState.name\");return e?e.replace(/^\\./,\"\"):null}.property(\"currentState.name\").cacheable(),goToConfigureWebPortal:function(){this.goToState(\"configureWebPortal\")},goToBenchmark:function(){this.goToState(\"benchmark\")},goToMacros:function(){this.goToState(\"createMacro\")},goToApps:function(){Zd.Routes.goToHash(\"#/admin/apps\")},goToTestTicket:function(){this.goToState(\"testTicket\")},goToCreateView:function(){this.goToState(\"createView\")},goToAnnouncements:function(){this.goToState(\"announcements\"),Zd.onboardingTooltipController.setupTooltip()},announcements:Zd.Launchpad.TourViewStates.create(),configureEmail:Em.ViewState.extend({view:Zd.LaunchpadConfigureEmailView}),configureGoogleEmail:Em.ViewState.extend({view:Zd.LaunchpadConfigureGoogleEmailView}),addAgents:Em.ViewState.extend({view:Zd.AddAgentsView}),configureWebPortal:Em.ViewState.extend({view:Zd.LaunchpadConfigureWebPortalView}),addFeedbackTab:Em.ViewState.extend({view:Zd.LaunchpadAddFeedbackTabView}),addChat:Em.ViewState.extend({view:Zd.LaunchpadAddChatView}),addVoice:Em.ViewState.extend({view:Zd.LaunchpadAddVoiceView}),addTwitter:Em.ViewState.extend({view:Zd.LaunchpadAddTwitterView}),addFacebook:Em.ViewState.extend({view:Zd.LaunchpadAddFacebookView}),updateProfile:Em.ViewState.extend({view:Zd.LaunchpadUpdateProfileView}),testTicket:Em.ViewState.extend({view:Zd.LaunchpadTestTicketView}),createView:Em.ViewState.extend({view:Zd.LaunchpadCreateViewView}),createMacro:Em.ViewState.extend({view:Zd.LaunchpadCreateMacroView}),benchmark:Em.ViewState.extend({view:Zd.LaunchpadBenchmarkSurveyView})})}(),function(){var e=require(\"lib/tracking\");Zd.LaunchpadTaskView=Em.View.extend({defaultTemplate:Em.Handlebars.compile('
      {{label}}'),classNames:\"task\".w(),classNameBindings:\"taskStatus disabled active\".w(),taskStatusBinding:\"content.status\",disabledBinding:Em.Binding.not(\"content.enabled\"),defaultTaskBinding:Em.Binding.oneWay(\"parentView.menu.defaultTask\"),currentStateBinding:Em.Binding.oneWay(\"Zd.launchpadViewStates.currentStateName\"),keyBinding:Em.Binding.oneWay(\"content.key\"),label:function(){return I18n.t(\"txt.launchpad.menu.task.%@.label\".fmt(this.get(\"key\")))}.property(\"content.label\").cacheable(),active:function(){return this.get(\"currentState\")===this.get(\"key\")}.property(\"currentState\").cacheable(),action:function(){return this.get(\"key\")}.property(\"key\").cacheable(),click:function(){if(this.get(\"disabled\"))return;var t=this.get(\"action\");e(t,\"Lotus-launchpad\"),Zd.launchpadViewStates.goToState(t)},didInsertElement:function(){var e=this.get(\"action\");e===this.get(\"defaultTask\")&&Zd.launchpadViewStates.goToAnnouncements()}}),Zd.LaunchpadMenuSectionView=Em.View.extend({template:Em.Handlebars.compile('
      {{title}}
      {{collection TaskCollectionView}}'),classNames:[\"section\"],title:null,section:null,menuBinding:Em.Binding.oneWay(\"parentView\"),isVisible:function(){return!Em.empty(this.get(\"content\"))}.property(\"content\").cacheable(),content:function(){var e=this.getPath(\"parentView.content\");return e?e.filterProperty(\"section\",this.get(\"section\")):Em.makeArray()}.property(\"parentView.content\",\"section\").cacheable(),TaskCollectionView:Em.CollectionView.extend({tagName:\"ul\",itemViewClass:Zd.LaunchpadTaskView,contentBinding:Em.Binding.oneWay(\"parentView.content\"),menuBinding:Em.Binding.oneWay(\"parentView.menu\")})}),Zd.LaunchpadMenuView=Em.ContainerView.extend({tasksBinding:\"Zd.launchpadController.tasks\",defaultTask:\"announcements\",content:function(){return this.get(\"tasks\")?this.get(\"tasks\").sort(function(e,t){return e.get(\"order\")-t.get(\"order\")}):Em.makeArray()}.property(\"tasks.@each\").cacheable(),childViews:[\"infoTaskSectionView\",\"adminTasksSectionView\",\"agentTasksSectionView\"],infoTaskSectionView:Zd.LaunchpadMenuSectionView.create({classNames:\"info\".w(),section:\"info\",content:Em.makeArray({key:\"announcements\",enabled:!0})}),adminTasksSectionView:Zd.LaunchpadMenuSectionView.create({classNames:\"admin\".w(),title:I18n.t(\"txt.launchpad.menu.admin\"),section:\"admin\"}),agentTasksSectionView:Zd.LaunchpadMenuSectionView.create({classNames:\"agent\".w(),title:I18n.t(\"txt.launchpad.menu.agent\"),section:\"agent\"}),didInsertElement:function(){return Zd.launchpadTasks.fetch(),this._super.apply(this,arguments)}})}(),function(){Zd.Launchpad.PageButton=Em.Button.extend({page:null,controller:null,click:function(){this.get(\"controller\").routeToPage(parseInt(this.get(\"page\")||1,10))}})}(this),function(){Zd.LaunchpadToggleView=Em.View.extend({tagName:\"nav\",classNames:[\"launchpad_toggle\",\"btn-group\"],controller:Zd.launchpadController})}(),function(){Zd.UserView=Em.View.extend(Lotus.Mixins.SwappableView,Zd.RenderIfActivated,Zendesk.StaticTwipsyContainer,{templateName:\"users/main_pane\",name:\"user\",userBinding:\"delegate.user\",tagName:\"section\",classNames:[\"main_panes\",\"split_pane\",\"user\"],everActivatedBinding:\"controller.everActivated\",showLegacyAgentAccessDropdownBinding:Em.Binding.oneWay(\"Zd.features.hasCustomRoles\").not()})}(),function(){Zendesk.OrganizationView=Em.View.extend(Lotus.Mixins.SwappableView,Zd.RenderIfActivated,{templateName:\"organizations/main_pane\",name:\"organization\",ticketBinding:\"delegate.ticket\",userBinding:\"delegate.user\",workspaceBinding:\"delegate\",organizationBinding:\"delegate.organization\",shouldShowIncidentsBinding:\"delegate.shouldShowIncidents\",shouldShowProblemBinding:\"delegate.shouldShowProblem\",inUserContextBinding:\"delegate.inUserContext\",inTicketContextBinding:\"delegate.inTicketContext\",tagName:\"section\",classNames:[\"main_panes\",\"split_pane\",\"organization\"],everActivatedBinding:\"controller.everActivated\"})}(),function(e){e.Zendesk=e.Zendesk||{};var t=Lotus.Views.Swappable.extend(require(\"lib/account_consumer\"),{tagName:\"section\",classNames:[\"main_panes\",\"split_pane\"]}),n=function(e,n){return t.create({name:e,id:e,classNames:[e],templateName:n||\"main_pane/%@\".fmt(e)})},r=Em.ContainerView.extend(Lotus.Mixins.SingletonView,Zendesk.MainPaneKeyboardShortcuts,{childViews:[\"dashboardView\",\"filtersView\",\"userView\",\"organizationView\",\"searchView\",\"adminView\",\"reportingView\"],singletonPath:\"Zendesk.views.mainPane\",activeChildNameBinding:Em.Binding.oneWay(\"Zendesk.section\"),dashboardView:n(\"dashboard\"),filtersView:n(\"filters\",\"templates/main_pane/filters\"),userView:Zd.UserView.create({controllerBinding:Em.Binding.oneWay(\"Zendesk.userController\"),delegateBinding:Em.Binding.oneWay(\"Zendesk.userController\"),id:\"user\"}),organizationView:Zd.OrganizationView.create({controllerBinding:Em.Binding.oneWay(\"Zendesk.organizationController\"),delegateBinding:Em.Binding.oneWay(\"Zendesk.organizationController\"),id:\"organization\"}),searchView:n(\"search\",\"templates/main_pane/search\"),adminView:n(\"admin\",\"templates/main_pane/admin\"),reportingView:t.create({name:\"reporting\",id:\"reporting\",classNames:[\"reporting\",\"bordered\"],template:Em.Handlebars.compile(\"{{view Zendesk.Reporting.Views.App}}\")}),addSection:function(e){var t=$.extend({},e,{classNames:[\"main_panes\"].concat(e.classNames),tagName:\"section\"}),n=this.createChildView(Lotus.Views.Swappable,t);return this.get(\"childViews\").pushObject(n),this},selectSection:function(e){Zendesk.set(\"section\",e)}});e.Zendesk.MainPaneView=r}(this),function(e){e.Zd.DowngradeRoleModal=Zd.Modal.extend({classNames:[\"modal\",\"role-modal\"],title:I18n.t(\"txt.user.actions.role.downgrade.title\"),body:I18n.t(\"txt.user.actions.role.downgrade.description\"),confirmLabel:I18n.t(\"txt.user.actions.role.downgrade.confirm\"),cancelLabel:I18n.t(\"txt.user.actions.role.downgrade.cancel\")})}(this),function(e){e.Zd.KeyboardShortcutsModal=Zd.Modal.extend({classNames:[\"modal\",\"keyboardshortcuts-modal\"],title:I18n.t(\"txt.keyboard_shortcuts.title\"),templateName:\"modals/keyboard_shortcuts\"})}(this),function(e){e.Zd.MakeDirectModal=Zd.Modal.extend({classNames:[\"modal\",\"role-modal\"],title:I18n.t(\"txt.users.show.direct_line_popup.direct_line_label\"),body:I18n.t(\"txt.users.show.direct_line_popup.direct_line_description\"),confirmLabel:I18n.t(\"txt.users.show.direct_line_popup.make_this_number_direct_line_label\"),cancelLabel:I18n.t(\"txt.user.actions.role.downgrade.cancel\")})}(this),function(e){e.Zd.UpgradeRoleModal=Zd.Modal.extend({classNames:[\"modal\",\"role-modal\"],title:I18n.t(\"txt.user.actions.role.upgrade.title\"),body:I18n.t(\"txt.user.actions.role.upgrade.description\"),confirmLabel:I18n.t(\"txt.user.actions.role.upgrade.confirm\"),cancelLabel:I18n.t(\"txt.user.actions.role.upgrade.cancel\")})}(this),function(e){var t=Em.View.extend(Lotus.Mixins.ScreencastView,{template:Em.TEMPLATES[\"tickets/mustache_audits\"],screencastController:Zd.screencastController,auditsBinding:\"controller.audits\",ticketBinding:\"controller.ticket\",onBehalfOfBinding:\"controller.onBehalfOf\",contentBinding:\"audits.content\",classNames:[\"audits\"],classNameBindings:[\"controller.showAllEvents:show-audits\",\"ticket.requesterIsNotSubmitter:is_on_behalf_of\",\"ticket.stillLoading:working\"],update:function(){if(this.get(\"isDestroyed\"))return;this.rerender()}.observes(\"audits.@each\",\"onBehalfOf\"),willDestroyElement:function(){this._super();var e=this.get(\"players\");e.forEach(function(e){var t=e.sound;t&&t.destruct()})},didInsertElement:function(){this._super();var e=this.$(\".audio.player\"),t=[];for(var n=0;n0&&!e.get(\"isDynamic\")&&e.get(\"id\")!==\"suspended\"}.property(\"filter.id\",\"filter.tickets.length\").volatile(),render:function(e){var t='%@';e.push(t.fmt(I18n.t(\"txt.play.start_msg\"),I18n.t(\"txt.play.start.button\"))),this._super()}})}(),this.require.define({\"views/reporting/learnmore_button\":function(e,t,n){var r=Em.View.extend({template:Em.Handlebars.compile('{{unbound learnmoreLabel}}'),learnmoreURL:I18n.t(\"txt.reporting_tutorial.learn_more_link\"),learnmoreLabel:I18n.t(\"txt.apps.admin.apps.index.learn_more\"),didInsertElement:function(){this.$().appendTo(\"header.sub-nav\"),this._super()}});n.exports=r.create()}}),this.require.define({\"views/reporting/reporting_tooltip\":function(e,t,n){var r=Em.View.extend({templateName:\"templates/reporting/reporting_tooltip\",elementId:\"reporting_tooltip\",title:I18n.t(\"txt.reporting_tutorial.tooltip_title\"),body:I18n.t(\"txt.reporting_tutorial.tooltip_body\"),playButtonText:I18n.t(\"txt.reporting_tutorial.play_button_text\"),videoView:t(\"views/reporting/reporting_tutorial\"),didInsertElement:function(){this.$(\".tooltip-mask\").animate({opacity:1},500,function(){$(\"#reporting-tooltip\").animate({opacity:1,top:\"100px\"},500)}),this._super()},closeTooltip:function(){var e=this;$(\"#reporting-tooltip, #reporting-video-tutorial\").animate({opacity:0},200,function(){$(\".tooltip-mask\").animate({opacity\n:0},200,function(){e.get(\"videoView\")&&e.get(\"videoView\").remove(),e.remove()})})},showVideo:function(){var e=this;$(\"#reporting-tooltip\").fadeOut(function(){e.get(\"videoView\").append()})}});n.exports=r.create()}}),this.require.define({\"views/reporting/reporting_tutorial\":function(e,t,n){var r=Em.View.extend({templateName:\"templates/reporting/reporting_tutorial\",videoSrc:\"https://fast.wistia.com/embed/iframe/u3vy81wzfv?autoPlay=true&fullscreenButton=true&playerColor=030303&version=v1&videoHeight=540&videoWidth=960&volumeControl=true\",didInsertElement:function(){$(\"#reporting-video-tutorial\").animate({opacity:1},200),this._super()}});n.exports=r.create()}}),function(e){function t(e){return Lotus.GlobalEvents.trigger(\"showKeyboardHelp\",{shift:(e||{}).shiftKey}),!1}Zendesk.RootView=Em.View.extend({init:function(){var e=this._super();return Lotus.GlobalEvents.set(\"firstResponder\",this),e}}),$(function(){var n=\"?\".charCodeAt(0);$(\"body\").bind(\"keypress\",function(r){r.which===n&&!e.key.ignoreEvent(r)&&t()}),$(\".show_keyboard_shortcut_help\").live(\"click\",t)})}(this),function(){Zendesk.SearchFieldView=Em.TextField.extend(Lotus.Mixins.ResponderView,{cancel:function(){Zendesk.searchController.cancel()},isNumRe:/^\\d+$/,_updateElementValue:function(){this._super.apply(this,arguments),this.$().focus()}.observes(\"value\"),insertNewline:function(){var e=$.trim(this.get(\"value\"));this.isNumRe.test(e)?window.location=\"#/tickets/\"+e:Zendesk.searchController.set(\"query\",this.get(\"value\"))},initialFocus:function(){if(Zendesk.get(\"section\")===\"search\"){var e=$.proxy(function(){this.$().focus().select()},this);setTimeout(e,100)}}.observes(\"Zendesk.section\"),setFocus:function(){if(Zendesk.searchController.get(\"navigateSearchResults\"))return;this.focus(),this.$().focus(),setTimeout($.proxy(function(){this.$().val(Zendesk.searchController.get(\"query\"))},this),10)}.observes(\"Zendesk.searchController.navigateSearchResults\"),navigateToResults:function(){if(!Zendesk.searchController.get(\"searchResults\"))return;this.$().blur(),Zendesk.searchController.set(\"navigateSearchResults\",!0)},interpretKeyEvents:function(e){e.keyCode===40?this.navigateToResults():this._super.apply(this,arguments)}}),Zendesk.SearchTipsToggle=Em.View.extend({tagName:\"span\",classNames:[\"link\",\"search_tips_toggle\"],search_bar_height:null,search_results_top:null,didInsertElement:function(){this.set(\"search_bar_height\",$(\"section.search .search_bar\").css(\"height\")),this.set(\"search_results_top\",$(\"section.search .pane.right\").css(\"top\"))},click:function(){$(\"section.search .search_bar .help\").is(\":visible\")?($(\"section.search .search_bar\").css(\"height\",this.get(\"search_bar_height\")),$(\"section.search .pane.right\").css(\"top\",this.get(\"search_results_top\"))):($(\"section.search .search_bar\").css(\"height\",\"228px\"),$(\"section.search .pane.right\").css(\"top\",\"318px\")),$(\"section.search .search_bar .help, section.search .show_tips, section.search .hide_tips\").toggle()}})}(),function(){Zendesk.SearchFilterView=Em.View.extend(Lotus.Mixins.ResponderView,{filterCategory:\"\",activeFiltersBinding:Em.Binding.oneWay(\"Zendesk.searchController.activeFilters\"),setActiveFilter:function(){if(this.getPath(\"content.active\")){var e=this;this.getPath(\"collectionView.childViews\").forEach(function(t,n){t!==e&&t.setPath(\"content.active\",!1)})}}.observes(\"content.active\"),click:function(){this.setPath(\"content.active\",!0),Zendesk.searchController.filterSelected(this)},reset:function(){this.getPath(\"parentView.childViews\").map(function(e){e.setPath(\"content.active\",!1)}),this.getPath(\"parentView.childViews\")[0].setPath(\"content.active\",!0)}.observes(\"activeFilters\"),cancel:function(){Zendesk.searchController.cancel()}}),Zendesk.TypeSearchFilterView=Zendesk.SearchFilterView.extend({filterCategory:\"type\"}),Zendesk.TimeSearchFilterView=Zendesk.SearchFilterView.extend({filterCategory:\"time\"})}(),function(){function e(){var e=this.getPath(\"elementInFocus\");if(e!=null){var t=e.get(\"url\"),n=e.get(\"target\");n==null?window.location.hash=t:window.open(t,n)}}Zendesk.SearchResultView=Em.View.extend(Lotus.Mixins.CollectionNavigationItem,{render:function(e){this._super(e);var t=\"templates/items/ticket\";this.getPath(\"content.topic\")&&(t=\"templates/items/topic\"),this.getPath(\"content.user\")&&(t=\"templates/items/user\"),this.getPath(\"content.organization\")&&(t=\"templates/items/organization\");var n=Em.View.create({parentView:this,templateName:t,content:this.getPath(\"content.model\")});this.appendChild(n)}}),Zendesk.SearchResultsView=Em.CollectionView.extend(Lotus.Mixins.AutoPaginationView,Lotus.Mixins.CollectionNavigation,Lotus.Mixins.ResponderView,{itemViewClass:Zendesk.SearchResultView,navigateSearchResultsBinding:\"Zendesk.searchController.navigateSearchResults\",setFocus:function(){if(!this.get(\"navigateSearchResults\"))return;this.focus(),this.navigateFirst()}.observes(\"navigateSearchResults\"),didInsertElement:function(){return this.set(\"scrollElement\",this.$().closest(\".pane\")),this._super.apply(this,arguments)},activate:e,navigateRight:e,navigateOutOfBounds:function(e){return e===0?(this.set(\"navigateSearchResults\",!1),null):e},cancel:function(){Zendesk.searchController.cancel()}})}(),this.require.define({\"views/section_toolbar/section_nav_item_view\":function(e,t,n){var r=Em.View.extend({tagName:\"a\",classNames:\"btn\",classNameBindings:\"active\",attributeBindings:[\"href\"],active:function(){return this.getPath(\"parentView.activePill\")===this.get(\"name\")}.property(\"parentView.activePill\").cacheable()});n.exports=r}}),this.require.define({\"views/section_toolbar/section_toolbar_view\":function(e,t,n){var r=Em.View.extend({templateName:\"templates/tickets/section_toolbar\",tagName:\"nav\",classNames:\"btn-group\",organization:\"delegate.organization\",shouldShowUserBinding:Em.Binding.oneWay(\"delegate.toolbarShouldShowUser\"),shouldShowOrganizationBinding:Em.Binding.oneWay(\"delegate.toolbarShouldShowOrganization\"),shouldShowTicketBinding:Em.Binding.oneWay(\"delegate.toolbarShouldShowTicket\"),shouldShowIncidentsBinding:Em.Binding.oneWay(\"delegate.toolbarShouldShowIncidents\"),shouldShowProblemBinding:Em.Binding.oneWay(\"delegate.toolbarShouldShowProblem\"),shouldShowChatBinding:Em.Binding.oneWay(\"delegate.toolbarShouldShowChat\"),userBinding:Em.Binding.oneWay(\"delegate.toolbarUser\"),userHrefBinding:Em.Binding.oneWay(\"delegate.toolbarUserHref\"),ticketBinding:Em.Binding.oneWay(\"delegate.toolbarTicket\"),ticketName:function(){return this.getPath(\"ticket.id\")?\"%@ #%@\".fmt(this.getPath(\"ticket.typeDisplayName\"),this.getPath(\"ticket.id\")):I18n.t(\"txt.ticket.new\")}.property(\"ticket.typeDisplayName\").cacheable(),organizationBinding:Em.Binding.oneWay(\"delegate.toolbarOrganization\"),organizationHrefBinding:Em.Binding.oneWay(\"delegate.toolbarOrganizationHref\"),activePillBinding:Em.Binding.oneWay(\"delegate.toolbarActivePill\")});n.exports=r}}),function(){var e=require(\"lib/tracking\"),t=\"#/filters\",n=\"web\",r=[\"chat\",\"facebook\",\"forum\",\"mail\",\"twitter\",\"voice_inbound\",\"voice_outbound\",\"voice_voicemail\",\"web\"];Zd.TabIcon=Em.View.extend({classNames:[\"icon\"],classNameBindings:[\"channel\"],workspaceBinding:Em.Binding.oneWay(\"parentView.content\"),channel:function(){if(!this.get(\"workspace\").get(\"isTicketWorkspace\"))return null;var e=this.get(\"workspace\").getPath(\"ticket.viaClass\");return e==\"fb_private_message\"&&(e=\"facebook\"),r.contains(e)?e:n}.property(\"workspace.ticket.viaClass\").cacheable()}),Zd.CloseTab=Em.View.extend({classNames:[\"close\"],click:function(e){return e.stopPropagation(),this.get(\"parentView\").requestTabRemoval(),!1}}),Zd.NewChatMessageIcon=Em.View.extend({defaultTemplate:Ember.Handlebars.compile(\"{{ workspace.chatController.unreadMessages }}\"),classNames:[\"new-chat-message\"],workspaceBinding:Em.Binding.oneWay(\"parentView.content\"),mouseEnter:function(){this.get(\"workspace\").tabView.$(\".close\").addClass(\"hover\")},mouseLeave:function(){this.get(\"workspace\").tabView.$(\".close\").removeClass(\"hover\")},click:function(e){return e.stopPropagation(),this.get(\"parentView\").requestTabRemoval(),!1}}),Zd.TabView=Em.View.extend({templateName:\"general/close_tab\",classNames:[\"tab\"],classNameBindings:[\"active:selected\",\"hover\",\"activity\"],activeBinding:Em.Binding.oneWay(\"content.active\"),hover:!1,init:function(){this._super.apply(this,arguments),this.setPath(\"content.tabView\",this)},contentHasActivity:function(){return this.getPath(\"content.hasActivity\")}.property(\"content.hasActivity\").cacheable(),setActivity:function(){this.set(\"activity\",this.get(\"contentHasActivity\"))}.observes(\"contentHasActivity\"),click:function(){if(this.get(\"active\"))return;Zd.Routes.goToHash(this.getPath(\"content.href\"))},mouseEnter:function(){this.set(\"hover\",!0)},mouseLeave:function(){this.set(\"hover\",!1)},requestTabRemoval:function(){Zd.workspaces.set(\"tabToClose\",this),this.get(\"contentHasActivity\")?$(\"#confirm-tab-close\").modal():this.removeTab()},removeTab:function(e){var t=this.get(\"parentView\");$(\"#confirm-tab-close\").modal(\"hide\");if(this.getPath(\"content.hasChat\")&&this.getPath(\"content.chatController.chat\")){this.getPath(\"content.chatController.chat\").end();return}typeof e==\"string\"?Zendesk.Routes.goToHash(e):t.activateNextTab(this),t.removeTab(this),Zd.workspaces.set(\"tabToClose\",null)},didInsertElement:function(){this.$().width(this.getPath(\"parentView.tabWidth\"))}}),Zd.TabsView=Em.CollectionView.extend({tagName:\"ul\",elementId:\"tabs\",itemViewClass:Zd.TabView,tabWidth:null,contentBinding:Em.Binding.oneWay(\"Zd.workspaces.tabbedContent\"),init:function(){this._super.apply(this,arguments),$(window).resize(_.debounce($.proxy(this.resizeTabs,this),100))},didInsertElement:function(){this.get(\"childViews\").pushObject(Zd.AddTabView.create())},resizeTabs:function(){var e=this.$(\".tab:not(.add)\");if(e.length===0)return;var t=e.parent().width()-45-this.get(\"parentView\").$(\"#user_options\").outerWidth()-this.$(\".tab\").last().outerWidth(),n=e.outerWidth(!0)-e.width(),r=this.getPath(\"content.length\"),i=parseInt(t/r-n,10);this.set(\"tabWidth\",i),e.animate({width:i},300)},childViewsDidChange:function(e,t,n,r){return r>0&&this.resizeTabs(),this._super.apply(this,arguments)},removeTab:function(e){var t=$.proxy(function(){Zd.workspaces.doDestroyWorkspace(e.get(\"content\")),this.removeChild(e)},this);e.$().css({visibility:\"hidden\"}).hide(100,t)},activateNextTab:function(e){var n=e.get(\"content\");if(!n.get(\"active\"))return;var r=this.get(\"content\"),i=r.indexOf(n),s;r[i+1]?s=i+1:r[i-1]&&(s=i-1),window.location=s==null?t:r[s].get(\"href\")},mouseLeave:function(){this.resizeTabs()}}),Zd.AddTabView=Em.View.extend({templateName:\"general/add_tab\",classNames:[\"tab\",\"add\"],tagName:\"li\",dialogBoxSelector:\".popover.bottom\",didInsertElement:function(){this.set(\"dialogBox\",this.$(this.get(\"dialogBoxSelector\")))},mouseEnter:function(e){var t=function(){this.get(\"dialogBox\").show()};this._clearDialogBoxTimer(),this.set(\"dialogBoxTimer\",setTimeout($.proxy(t,this),100));var n=this.$().position().left+this.$(\".popover\").width(),r=$(document).width(),i=\"-8px\";n>r&&(i=r-n-40+\"px\"),this.$(\".popover\").css(\"margin-left\",i)},mouseLeave:function(e){this.hideDialogBox(100)},click:function(t){this.hideDialogBox(),e(\"Toolbar: Create\",\"Lotus-general\"),Zendesk.ticketController.newTicket()},hideDialogBox:function(e){var t=function(){this.get(\"dialogBox\").hide()};this._clearDialogBoxTimer(),this.set(\"dialogBoxTimer\",setTimeout($.proxy(t,this),e||0))},_clearDialogBoxTimer:function(){clearTimeout(this.get(\"dialogBoxTimer\"))}}),Zendesk.DialogButtonView=Em.Button.extend({attributeBindings:[\"title\"],click:function(t){var n=this.nearestInstanceOf(Zendesk.AddTabView);return n&&n.get(\"dialogBox\").hide(),this.$().hasClass(\"recent_ticket\")?(e(\"Toolbar: Recent\",\"Lotus-general\"),window.location=this.getPath(\"content.href\")):e(\"Toolbar: Create\",\"Lotus-general\"),!1}})}(),function(e){var t=Em.View.extend({tagName:\"footer\",numSelectedBinding:\"controller.numSelected\",isVisibleBinding:Em.Binding.oneWay(\"controller.showFooter\").bool(),classNames:[\"bulk-footer\"],visibilityChanged:function(){this.$().parents(\"section\").toggleClass(\"bulk-mode\",this.get(\"isVisible\"))}.observes(\"isVisible\")});e.Zd.BulkFooterView=t}(this),this.require.define({\"views/tickets/add_bulk_comment_view\":function(e,t,n){var r=Zendesk.ReplyButtonView.extend({classNameBindings:\"active\",active:function(){return this.getPath(\"controllerView.controller.ticket.comment.is_public\")?\"active\":\"\"}.property(\"controllerView.controller.ticket.comment.is_public\").cacheable(),click:function(){this.getPath(\"controllerView.controller\").toggleReply(),this.get(\"controllerView\").$(\"textarea\").focus()}}),i=Zendesk.NoteButtonView.extend({classNameBindings:\"active\",active:function(){return this.getPath(\"controllerView.controller.ticket.comment.is_public\")?\"\":\"active\"}.property(\"controllerView.controller.ticket.comment.is_public\").cacheable(),click:function(){Zd.bulkEditController.toggleNote(),this.get(\"controllerView\").$(\"textarea\").focus()}}),s=Zendesk.AddCommentView.extend({ReplyButton:r,NoteButton:i,templateName:\"templates/tickets/add_bulk_comment_view\",classNames:[\"bulk-comment\"],contentBinding:\"Zd.bulkEditController.ticket\",ticketPath:\"Zd.bulkEditController.ticket\",setup:function(){this.$(\"textarea.autoresize\").autoResize(),this.setupAttachments()}});n.exports=s}}),function(){var e=Minilog(\"ticket-call-console\"),t=Em.StateManager.extend({initialState:\"nothing\",nothing:Em.State.create({enter:function(){e.info({short_message:\"nothing:enter\"})},exit:function(){e.info({short_message:\"nothing:exit\"})}}),connected:Em.State.create({enter:function(t){e.info({short_message:\"connected:enter\"})},exit:function(t){e.info({short_message:\"connected:exit\"})},isConnected:!0})});Zendesk.CallConsoleTicketManager=Em.Object.extend(Em.Evented,{init:function(){this._super();var e=t.create({controller:this});this.set(\"stateManager\",e)},goToState:function(e){this.get(\"stateManager\").goToState(e)},isConnectedBinding:Em.Binding.oneWay(\"stateManager.currentState.isConnected\").bool(),ticketDidChange:function(){var t=Em.getPath(\"Zendesk.currentUser.voice.current_call.ticket\"),n=t&&t.get(\"id\"),r=this.get(\"ticketIdWas\");if(!n)return;if(r&&n==r)return;this.set(\"ticketIdWas\",n),e.info({short_message:\"ticketDidChange\",_nice_id:n}),Em.run.next(this,function(){setTimeout(function(){e.info({short_message:\"ticketDidChange:goToTicket\",_nice_id:n}),Zendesk.voiceController.goToTicket(t)},1e3)})}.observes(\"Zendesk.currentUser.voice.current_call.ticket.id\"),isConnectedDidChange:function(){var t=this.get(\"isConnected\");e.info({short_message:\"isConnectedDidChange\",_isConnected:t}),t?Em.run.next(this,this.showConsole):Em.run.next(this,this.hideConsole)}.observes(\"isConnected\"),showConsole:function(){this.fire(\"showConsole\")},hideConsole:function(){this.fire(\"hideConsole\")}}),Zendesk.set(\"callConsoleTicketManager\",Zendesk.CallConsoleTicketManager.create())}(),function(){var e=Minilog(\"ticket-call-console\");Zendesk.CallConsoleTicketView=Em.View.extend({classNames:[\"ticket_call_console\",\"clearfix\"],templateName:\"templates/channels/call_console_ticket_view\",contentBinding:\"Zendesk.currentUser.voice.current_call\",isConnectingBinding:\"Zendesk.voiceController.isConnecting\",init:function(){this._super();var t=this;Zendesk.get(\"callConsoleTicketManager\").on(\"showConsole\",function(){var n=t.getPath(\"ticket.id\"),r=t.get(\"isCurrentCallTicket\"),i=t.get(\"isFrontmostTicket\");e.info({short_message:\"showConsole\",_ticket:n,_current:r,_frontmost:i}),r&&(i?t.showConsole(!0):t.showConsole(!1))}),Zendesk.get(\"callConsoleTicketManager\").on(\"hideConsole\",function(){var n=t.getPath(\"ticket.id\"),r=t.get(\"isCurrentCallTicket\"),i=t.get(\"isFrontmostTicket\");e.info({short_message:\"hideConsole\",_ticket:n,_current:r,_frontmost:i}),r&&(i?t.hideConsole(!0):t.hideConsole(!1))})},isCurrentCallTicket:function(){var e=this.getPath(\"ticket.id\"),t=Em.getPath(\"Zendesk.currentUser.voice.current_call.ticket.id\");return e&&t&&e==t}.property(\"ticket.id\",\"Zendesk.currentUser.voice.current_call.ticket.id\").volatile(),isFrontmostTicket:function(){var e=this.getPath(\"ticket.id\"),t=this.getWorkspaceTicketId();return e&&t&&e==t}.property().volatile(),getWorkspaceTicketId:function(){return Em.getPath(\"Zendesk.workspaces.current.ticket.id\")},didInsertElement:function(){this._super(),Zendesk.get(\"callConsoleTicketManager\").isConnectedDidChange()},showConsole:function(e){var t=this.$(),n=this;t.clearQueue(),e?(t.delay(2500),t.animate({marginTop:\"0\"})):t.queue(function(e){t.css({marginTop:\"0\"}),e()})},hideConsole:function(e){var t=this.$();t.clearQueue(),e?t.animate({marginTop:\"-57px\"}):t.queue(function(e){t.css({marginTop:\"-57px\"}),e()})}})}(),function(){Zendesk.CollisionNotificationView=Em.View.extend({attributeBindings:[\"title\",\"data-placement\"],isVisibleBinding:Em.Binding.oneWay(\"workspace.ticket.isViewedByOthers\").bool()})}(),function(){Zd.IncidentsView=Em.View.extend(Lotus.Mixins.SwappableView,{templateName:\"incidents/main_pane\",name:\"incidents\",incidentsBinding:\"workspace.incidents\",tagName:\"section\",classNames:[\"main_panes\",\"split_pane\",\"incidents\"]})}(),function(){var e=require(\"lib/views/select_view\");Zendesk.MacroView=e.extend({delegateType:\"ComboSelectMenu\",controller:null,configOptions:{position:\"up\",filteredField:\"concatenatedLabel\",clsBaseArrow:\"zd-selectmenu-base-arrow zd-icon-triangle-1-n\",clsSelectMenuScope:\"zd-combo-selectmenu macro-selector\",clsSelectMenuRoot:\"zd-combo-selectmenu zd-combo-selectmenu-root zd-menu-show-all\",defaultValueLabel:I18n.t(\"txt.ticket.actions.macro_selector\"),renderItemContentForBase:function(e){return''+e.label},renderItemContentForSearch:function(e,t){return e?e.concatenatedLabel?t(e.concatenatedLabel):e.label?t(e.label):\"\":\"\"}},options:function(){var e=new Zd.NestedHashConverter;return Zendesk.macros.forEach(function(t){e.add(t.get(\"title\"),t.get(\"id\"),t.get(\"availability_type\"))}),e.toList()}.property(\"Zendesk.macros.@each\").cacheable(),userDidChangeValue:function(){var e=Zendesk.Macro.create({id:this.get(\"value\")}),t=this;this.get(\"controller\").applyMacro(e),Em.run.next(this,function(){this.set(\"value\",this.delegate.defaultValue)})},showMacroListObserver:function(){if(!this.$().is(\":visible\"))return;if(this.delegate.isOpen){this.delegate.close(),this.delegate.blur();if(this.previousActiveElement&&$(this.previousActiveElement).is(\":visible\"))try{this.previousActiveElement.focus()}catch(e){}}else this.getPath(\"controller.showMacroList\")&&(this.previousActiveElement=document.activeElement,window.setTimeout(function(){this.delegate.focus(),this.delegate.open()}.bind(this),0))}.observes(\"controller.showMacroList\"),isVisibleBinding:Em.Binding.oneWay(\"controller.macrosVisible\"),buildDelegate:function(){this._super.apply(this,arguments),this.delegate.addObserver(\"close\",function(){this.setPath(\"controller.showMacroList\",!1)}.bind(this))}})}(),this.require.define({\"views/tickets/markdown_buttons_view\":function(e,t,n){var r=Em.View.extend({templateName:\"templates/tickets/markdown_buttons\",classNames:[\"markdown_preview_buttons\"],isVisibleBinding:Em.Binding.oneWay(\"controller.canPreviewMarkdown\"),isWritingBinding:Em.Binding.oneWay(\"controller.isWriting\"),isPreviewing:function(){return this.getPath(\"controller.isPreviewing\")||this.getPath(\"controller.isGenerating\")}.property(\"controller.isPreviewing\",\"controller.isGenerating\").cacheable()});n.exports=r}}),this.require.define({\"views/tickets/markdown_preview_view\":function(e,t,n){function r(e){var t=$(\"
      \").appendTo(e);t[0].offsetHeight,t.remove()}var i=Em.View.extend({formattedMarkdown:function(){var e=this;return Em.run.next(function(){r(e.$(\".markdown_preview\"))}),this.getPath(\"controller.formattedMarkdown\")}.property(\"controller.formattedMarkdown\").cacheable(),templateName:\"templates/tickets/markdown_preview\"});n.exports=i}}),function(e){e.Zendesk.MastView=Em.View.extend({classNameBindings:[\"viaClass\"],viaClassBinding:\"workspace.ticketController.ticket.viaClass\"})}(this),function(e){Zendesk.TicketSubjectMastView=Zendesk.TextFieldEditableView.extend(Zendesk.TicketPropertyMacroChange,{ticketBinding:\"model\",inlineUpdates:!1,disabled:function(){return this.getPath(\"model.isClosed\")||!Zendesk.ticketFields.byAttributeName(\"subject\")}.property().volatile(),attributeBindings:[\"tabindex\"],tabindex:\"-1\"}),Zendesk.TicketSenderIdentityView=Em.View.extend({ticketBinding:\"controller.ticket\",requesterBinding:\"controller.ticket.requester\",template:Em.Handlebars.compile(\"{{ticket.requester.name}} {{{senderIdentity}}} {{view Zendesk.ChangeRequesterLinkView}}\"),isVisible:function(){return this.get(\"senderIdentity\")!==undefined&&this.get(\"senderIdentity\")!==\"\"}.property(\"senderIdentity\").cacheable(),senderIdentityEmail:function(){return this.getPath(\"requester.email\")?'<%@>'.fmt(this.getPath(\"requester.email\"),this.getPath(\"requester.email\")):\"\"}.property(\"requester.email\").cacheable(),senderIdentityVoiceBinding:Em.Binding.oneWay(\"requester.phone\").fmt(\"(%@)\"),senderIdentityTwitter:function(){var e=this.getPath(\"requester.twitterIdentities.0\"),t;return e?(t=e.getPath(\"data.screen_name\"),t?'(@%@)'.fmt(t,t):\"\"):\"\"}.property(\"requester.twitterIdentities.@each\").cacheable(),senderIdentityFacebook:function(){var e=this.getPath(\"requester.facebookIdentities.0\"),t=I18n.t(\"txt.ticket.show.sender.identity.facebook_page\");return e?'(%@)'.fmt(e.get(\"value\"),t):\"\"}.property(\"requester.facebookIdentities.@each\").cacheable(),senderIdentity:function(){switch(this.getPath(\"ticket.viaClass\")){case\"twitter\":return this.get(\"senderIdentityTwitter\");case\"voice\":case\"voice_inbound\":case\"voice_outbound\":case\"voice_voicemail\":return this.get(\"senderIdentityVoice\");case\"facebook\":case\"fb_private_message\":return this.get(\"senderIdentityFacebook\");default:return this.get(\"senderIdentityEmail\")}}.property(\"ticket.viaClass\",\"senderIdentityTwitter\",\"senderIdentityVoice\",\"senderIdentityFacebook\",\"senderIdentityEmail\").volatile()}),Zendesk.TicketReceiverIdentityView=Em.View.extend({ticketBinding:\"controller.ticket\",template:Em.Handlebars.compile(\"{{{receiverIdentity}}}\"),isVisible:function(){return this.get(\"receiverIdentity\")!==undefined}.property(\"receiverIdentity\").cacheable(),receiverIdentity:function(e){var t;switch(this.getPath(\"ticket.viaClass\")){case\"mail\":return this.identityWithPrefix(this.getPath(\"ticket.recipient\"));case\"twitter\":return this.getPath(\"ticket.related.TwitterNotice\");case\"topic\":return this.getPath(\"ticket.related.topicNotice\");case\"voice\":case\"voice_inbound\":case\"voice_outbound\":case\"voice_voicemail\":var n,r;return t=this.getViaSource(),t!==undefined&&(r=t.rel==\"outbound\"?t.from.formatted_phone:t.to.formatted_phone,r&&(n=this.identityWithPrefix(\"[%@]\".fmt(r)))),n||(n=this.identityWithPrefix(\"[%@]\".fmt(I18n.t(\"txt.ticket.show.receiver.via.phone_number\")))),n;case\"facebook\":case\"fb_private_message\":t=this.getViaSource();var i=this.getPath(\"ticket.viaClass\")==\"facebook\"?\"txt.ticket.show.receiver.via.facebook_wall\":\"txt.ticket.show.receiver.via.facebook_page\";if(t!==undefined)return new Handlebars.SafeString(\"[%@]\".fmt(t.communication,I18n.t(i)));return this.identityWithPrefix(\"[%@]\".fmt(I18n.t(i)));case\"chat\":return this.identityWithPrefix(\"[%@]\".fmt(I18n.t(\"txt.ticket.show.receiver.via.chat\")));case\"feedback tab\":return this.identityWithPrefix(\"[%@]\".fmt(I18n.t(\"txt.ticket.show.receiver.via.feedback_tab\")))}}.property(\"ticket.via_id\",\"ticket.recipient\",\"ticket.related.topicNotice\",\"ticket.related.twitterNotice\",\"ticket.audits.content.@each\").volatile(),getViaSource:function(){var e=this.getPath(\"ticket.audits.content.lastObject\");return e!==undefined?e.viaSource.source:e},identityWithPrefix:function(e){return I18n.t(\"txt.ticket.show.receiver.identity\",{identity:e})}}),Zendesk.ChangeRequesterLinkView=Em.View.extend({tagName:\"a\",isVisibleBinding:\"Zendesk.currentUser.can.updateTicket\",classNames:\"change_requester_email\",template:Em.Handlebars.compile(\"{{t txt.ticket.actions.change_requester}}\"),click:function(){var e=this.getPath(\"parentView.controller\");e&&e.toggleRequester()}})}(this),function(){Zendesk.NewTicketSubjectTextField=Lotus.Views.LabeledTextField.extend({})}(),function(){Zd.SatisfactionNoticeView=Em.View.extend({satisfaction:null,commentBinding:Em.Binding.oneWay(\"satisfaction.comment\"),ratingLabel:function(){var e=this.getPath(\"satisfaction.rating\");return I18n.t(\"txt.satisfaction.score.%@\".fmt(e))}.property(\"satisfaction.rating\").cacheable(),ratingClassName:function(){var e=this.getPath(\"satisfaction.rating\");return\"rating\"+(e?\" \"+e:\"\")}.property(\"satisfaction.rating\").cacheable()})}(),this.require.define({\"views/tickets/sidebar\":function(e,t,n){var r=Em.View.extend({classNames:[\"pane\",\"left\",\"section\"],classNameBindings:[\"hasCollisionNotification:with_notification\"],ticketBinding:\"workspace.ticket\",hasCollisionNotification:function(){return this.getPath(\"ticket.wasUpdatedByOthers\")||this.getPath(\"ticket.isViewedByOthers\")}.property(\"ticket.wasUpdatedByOthers\",\"ticket.isViewedByOthers\").cacheable()});n.exports=r}}),function(e){var t=function(e){e.click(function(){e.addClass(\"edit\"),e.find(\"input\").focus(),e.unbind()})};Zendesk.TicketSubjectView=Em.View.extend({didInsertElement:function(){t(this.$())},willDestroyElement:function(){this.$().unbind()}}),Zendesk.TicketSubjectTextField=Em.TextField.extend({insertNewline:function(){this._updateSubject()},focusOut:function(){this._updateSubject()},_updateSubject:function(){var e=this.$().closest(\".ticket_conversation_header\");this.setPath(\"workspace.ticket.subject\",this.$().val()),e.removeClass(\"edit\"),t(e)}})}(this),function(){var e=Em.View.extend(require(\"lib/settings_consumer\"),{defaultTemplate:Em.Handlebars.compile(\"

      {{infoMessage}}

      {{{button}}}

      \"),classNames:[\"empty\"],areAppsAvailableBinding:Em.Binding.oneWay(\"settings.apps_use\"),infoMessage:function(){var e=this.get(\"areAppsAvailable\")?\"apps.empty\":\"txt.apps.where_are_apps\";return I18n.t(e)}.property(\"appsAvailable\").cacheable(),button:function(){var e=this.get(\"areAppsAvailable\"),t=e?\"#/admin/apps\":\"http://www.zendesk.com/lotus#developers-anchor\",n=e?\"apps.button.browse_market\":\"apps.button.learn_more\",r=e?\"\":'target=\"_blank\"',i='%@'.fmt(t,r,I18n.t(n));return new Handlebars.SafeString(i)}.property(\"appsAvailable\").cacheable()}),t=Em.View.extend({classNames:[\"reload_apps\"],templateName:\"tickets/reload_apps\",appContainerViewBinding:\"parentView\",reloadApps:function(){var e=this.get(\"appContainerView\");e&&e.reloadApps&&e.reloadApps()}});Zendesk.TicketAppContainerView=Em.ContainerView.extend(require(\"lib/account_consumer\"),Zendesk.Apps.TicketAppContainer,{site:Zendesk.Apps.Site.TICKET_SIDEBAR||Zendesk.Apps.Site.TICKET_PROPERTIES,agreementsBinding:Em.Binding.oneWay(\"Zendesk.agreements.active\"),currentUserBinding:\"Zendesk.currentUser\",ticketBinding:\"parentView.ticket\",ticketControllerBinding:\"parentView.controller\",ticketFieldViewsBinding:\"parentView.ticketFieldViews\",init:function(){this.set(\"appsController\",Zendesk.appsController),this._super()},ticketFields:function(){return Zendesk.getPath(\"ticketFields.all\")}.property().cacheable(),appViewClass:Zendesk.Apps.DefaultAppViewClass.extend({tagName:\"div\",classNames:[\"box\"]}),emptyViewClass:e,childViews:[t]})}(),function(){var e={agent:\"agent\",group:\"group\"},t=require(\"lib/views/select_view\"),n=function(e,t){var n;t=t||Infinity;if(e.type===\"agent\"){var r=e.parentItem.label||\"\";r.length>t&&(r=r.slice(0,t-1)+\"…\"),n=(r?r+\"/\":\"\")+e.label}else n=e.label;return n},r=[Zd.FilteringDataSource.buildFilter(function(e,t,n,r){return e.type===\"group\"}),Zd.FilteringDataSource.buildFilter(function(e,t,n,r){return e.type===\"agent\"})],i=8,s=\"concatenatedLabel\",o=\"/\",u=function(){return{filteredField:s,modelParser:new Zd.MenuDataParser.menuModelParsers.LabelConcatenator(o,s),filteringDataSource:new Zd.FilteringDataSource(i,s,r),clsSelectMenuScope:\"zd-combo-selectmenu agent\",clsSelectMenuRoot:\"zd-combo-selectmenu zd-combo-selectmenu-root zd-menu-show-all\",enableMenuItemIcons:!0,typeToClassMapBase:e,typeToClassMapSearch:e,typeToClassMapSelect:e,renderItemContentForBase:function(e){return''+n(e,10)},renderItemContentForSearch:function(e,t){return t(e.concatenatedLabel)},renderItemContentForSelect:function(e){return e.label}}};Zendesk.BareAssigneeView=t.extend(Zendesk.TicketProperty.without(\"template\"),{classNames:[\"assignee_widget\"],delegateType:\"ComboSelectMenu\",assignableGroupsBinding:\"Zendesk.assignableGroups\",name:\"assignee\",content:function(){var e=Zendesk.TicketFields.byType(\"assignee\");return e}.property(\"Zendesk.ticketFields.all.@each\").cacheable(),init:function(){return this.set(\"configOptions\",u()),this._super.apply(this,arguments)},value:function(e,t){var n=this.getPath(\"ticket.assignee.id\"),r=this.getPath(\"ticket.group.id\"),i;if(arguments.length===2){if(!this.get(\"ticket\"))return;i=t==null?[null,null]:String(t).split(\":\");if(i[0]===r&&i[1]===n)return;return this.setPath(\"ticket.group\",i[0]==null?null:Zd.Group.create({id:i[0]})),this.setPath(\"ticket.assignee\",i[1]==null?null:Zd.User.create({id:i[1]})),t}return n==null||r==null?r:r+\":\"+n}.property(\"ticket.group\",\"ticket.assignee\").cacheable(),buildDelegate:function(){this._super.apply(this,arguments),this.delegate.addObserver(\"change\",_(function(e,t){var r=this.delegate.dom.data(\"tooltip\");r&&r.hide();var i=this.delegate.getItemByValue(t.value);if(!i){this.delegate.dom.removeClass(\"_tooltip\");return}var s=n(i);if(s.length<26){this.delegate.dom.removeClass(\"_tooltip\");return}this.delegate.dom.addClass(\"_tooltip\").attr(\"data-original-title\",s).attr(\"data-placement\",\"top\")}).bind(this))},customOptions:null,groupData:function(e){return{label:e.get(\"name\"),value:String(e.get(\"id\")),type:\"group\"}},assigneeData:function(e,t){return{label:t.get(\"name\"),value:e.get(\"id\")+\":\"+t.get(\"id\"),type:\"agent\"}},options:function(){var e=this,t=this.get(\"assignableGroups\").map(function(t){var n=e.groupData(t);return n.children=t.get(\"agents\").map(function(n){return e.assigneeData(t,n)}),n.children.length>0&&n.children.unshift(e.groupData(t)),n});return this.get(\"customOptions\")&&Array.prototype.unshift.apply(t,this.get(\"customOptions\")),t}.property(\"assignableGroups.@each\",\"customOptions\").cacheable(),fieldID:function(){return\"ticket_assignee_name_%@\".fmt(Em.guidFor(this))}.property().cacheable()}),Zendesk.AssigneeView=Zendesk.BareAssigneeView.extend({templateName:\"templates/tickets/ticket_fields/assignee_view\"}),Zd.AssigneeTakeItView=Em.View.extend({classNames:[\"link_light\",\"for_save\"],template:Em.Handlebars.compile(\"{{t txt.ticket_assign_to_me}}\"),ticket:null,isVisibleBinding:Em.Binding.oneWay(\"Zendesk.currentUser.isAssignable\").bool(),click:function(){Zd.currentUser.assignTo(this.get(\"ticket\"))}}),Zendesk.BulkAssigneeView=Zendesk.AssigneeView.extend({customOptions:[{value:Zd.bulkEditController.NO_CHANGE_NUM_VALUE+\":\"+Zd.bulkEditController.NO_CHANGE_NUM_VALUE,label:Zd.bulkEditController.NO_CHANGE_LABEL}],configOptions:_.extend({},u(),{defaultValue:Zd.bulkEditController.NO_CHANGE_NUM_VALUE+\":\"+Zd.bulkEditController.NO_CHANGE_NUM_VALUE,defaultValueLabel:Zd.bulkEditController.NO_CHANGE_LABEL}),groupData:function(e){return{label:e.get(\"name\"),value:e.get(\"id\")+\":\"+Zd.bulkEditController.NO_CHANGE_NUM_VALUE,type:\"group\"}}})}(),function(){var e=require(\"lib/utils\").htmlEscape;Zendesk.CollaboratorsView=Zendesk.TokenListView.extend(require(\"lib/account_consumer\"),Zendesk.TicketProperty,{name:\"collaborator\",lookup:Zendesk.userAutocompleterLookup,sourceBinding:\"ticket\",tokensBinding:\"source.collaborators\",isReadyBinding:Em.Binding.oneWay(\"tokens.isFetched\").bool(),isSearchResultHighlighted:!1,enableAutocompleteSeparators:!0,autocompleteSeparators:/,/,compactModeLimit:3,isVisibleBinding:\"currentAccount.settings.is_collaboration_enabled\",content:function(){var e=Zendesk.ticketFields.byAttributeName(\"current_collaborators\");return e}.property(\"Zendesk.ticketFields.all.@each\").cacheable(),selectSuggestion:function(e){this.collaboratorSelected(e.data(\"collaborator-id\"))},groupFocusOut:function(){$.trim(this.get(\"searchField\").val())!==\"\"&&this.addToken(this.get(\"searchField\").val()),this._super()},collaboratorSelected:function(e){this._resetSearch(),this.addCollaborator(e),this.get(\"searchField\").focus()},renderToken:function(t,n){var r=\"\",i=\"\",s=e(n.get(\"name\"));n.get(\"email\")&&(r=e(n.get(\"email\")),i=' %@'.fmt(r)),t.push('
    • %@%@×
    • '.fmt(n.get(\"id\"),r,s,i))},removeTokenByElement\n:function(e){this.removeToken(e.data(\"collaborator-id\")||e.data(\"collaborator-email\"))},renderSuggestion:function(t,n){var r=Zendesk.User.create(t),i=r.get(\"name\"),s=r.get(\"email\");return this.get(\"isSearchResultHighlighted\")&&(i=this.highlightSearchResult(i,n),s=s&&this.highlightSearchResult(s,n)),i=e(i),s?(s=e(s),'
    • %@ %@
    • '.fmt(r.get(\"id\"),i,s)):'
    • %@
    • '.fmt(r.get(\"id\"),i)},addToken:function(e){e.toString().match(/^\\d+/)?this.addCollaborator(e):this.addEmailAddress(e),this._resetSearch()},addEmailAddress:function(e){if(e.match(/.+@.+\\..+/)){var t=this.get(\"tokens\").findProperty(\"email\",e);t||this.get(\"tokens\").addObject(Zendesk.User.create({name:e,email:e}))}},addCollaborator:function(e){if(this.get(\"tokens\").filterProperty(\"id\",e).length)return;this.get(\"tokens\").addObject(Zendesk.User.create({id:e}))},removeToken:function(e){if(e.toString().match(/^\\d+/))this.get(\"tokens\").removeObject(Zendesk.User.create({id:e}));else{var t=this.get(\"tokens\").findProperty(\"email\",e);t&&this.get(\"tokens\").removeObject(t)}},fieldID:function(){return\"ticket_collaborators_%@\".fmt(Em.guidFor(this))}.property().cacheable()}),Zd.CollaboratorsCcMeView=Em.View.extend({classNames:[\"link_light\",\"for_save\"],template:Em.Handlebars.compile(\"{{t txt.ticket_cc_me}}\"),ticket:null,click:function(){var e=this.get(\"parentView\"),t=Zendesk.User.create({id:Zd.currentUser.get(\"id\")});t.fetch().done(function(){e.get(\"tokens\").addObject(t)})}})}(),function(){var e=require(\"lib/views/select_view\");Zendesk.TaggerView=e.extend(Zendesk.TicketProperty,{customOptions:null,options:function(){var e=new Zd.NestedHashConverter,t=this.get(\"content\");return t?(this.customOptions&&_(this.customOptions).each(function(t){e.add(t.label,t.value)}),e.add(\"-\",\"\"),t.get(\"customFieldOptions\").forEach(function(t){e.add(t.name,t.value)}),e.toList()):[]}.property().cacheable()}),Zendesk.BulkTaggerView=Zendesk.TaggerView.extend({customOptions:[Zd.bulkEditController.NO_CHANGE_OPTION]})}(),this.require.define({\"views/tickets/ticket_fields/due_date_view\":function(e,t,n){var r=Em.View.extend({tagName:\"div\",classNames:[\"link_light\",\"for_save\",\"info\"],classNameBindings:[\"isHidden\"],templateName:\"templates/tickets/ticket_fields/add_to_calendar_link\",ticketBinding:\"parentView.ticket\",ticketLink:function(){return\"/tickets/%@.ics\".fmt(this.getPath(\"ticket.id\"))}.property(\"ticket.id\").cacheable(),isHidden:function(){return!this.getPath(\"ticket.canBeAddedToCalendar\")}.property(\"ticket.canBeAddedToCalendar\").volatile()}),i=Zendesk.DateView.extend({isVisibleBinding:Em.Binding.oneWay(\"ticket.isTask\").bool(),template:Em.TEMPLATES[\"templates/tickets/ticket_fields/due_date_view\"],AddToCalendarView:r,processDate:function(e,t,n){return new Date(e,t,n,12)}});n.exports=i}}),this.require.define({\"views/tickets/ticket_fields/linked_agreements_view\":function(e,t,n){var r=t(\"lib/views/select_view\"),i=r.extend(Zendesk.TicketProperty,{name:\"ticket_sharing\",classNames:[\"form_field\"],_hiddenManually:!1,content:function(){var e=Zendesk.ticketFields.byAttributeName(\"ticket_sharing\");return e}.property(\"Zendesk.ticketFields.all.@each\").cacheable(),value:function(e,t){return arguments.length===2?(t=t==null||t===0?\"\":t,this.setPath(\"ticket.agreementIdToShare\",t),t):this.getPath(\"ticket.agreementIdToShare\")||this.getPath(\"ticket.sharedWith.firstObject.id\")}.property(\"ticket.agreementIdToShare\",\"ticket.sharedWith.length\").cacheable(),agreementsBinding:Em.Binding.oneWay(\"Zendesk.agreements.active\"),isVisible:function(e,t){return this.getPath(\"agreements.length\")===0?!1:(arguments.length===2&&this.set(\"_hiddenManually\",!t),!this.get(\"_hiddenManually\"))}.property(\"agreements.length\",\"_hiddenManually\").cacheable(),optionsWhenNotShared:function(){var e=[],t=this.get(\"agreements\")||[];return e.push({value:\"\",label:\"-\"}),e=e.concat(t.map(function(e){return{value:e.get(\"id\"),label:e.get(\"name\")}})),e}.property(\"agreements.@each\").cacheable(),optionsWhenShared:function(){var e=[],t=this.getPath(\"ticket.sharedWith\");return t?(e.push({value:t[0].id,label:t[0].name}),e.push({value:-1,label:I18n.t(\"txt.views.tickets.share_and_unshare_tickets.unshare_ticket\")}),e):[]}.property(\"ticket.sharedWith\").volatile(),options:function(){return this.getPath(\"ticket.isNotShared\")?this.get(\"optionsWhenNotShared\"):this.get(\"optionsWhenShared\")}.property(\"ticket.isNotShared\",\"agreements.@each\").cacheable(),fieldID:function(){return\"ticket_sharing_%@\".fmt(Em.guidFor(this))}.property().cacheable()});n.exports=i}}),this.require.define({\"views/tickets/ticket_fields/linked_problem_view\":function(e,t,n){var r=t(\"lib/views/autocomplete_view\"),i=r.extend(Zendesk.TicketProperty,{name:\"linked_problem\",controllerBinding:\"workspace.ticketController\",isVisibleBinding:Em.Binding.oneWay(\"controller.shouldShowLinkedProblem\"),init:function(){var e=this,n=8,r=\"/search/incremental?query=type:ticket ticket_type_id:\"+Zd.Ticket.Types.PROBLEM+\" %@\";this.searchDataSource=new Zd.RemoteSearchDataSource(n,r,{httpMethod:\"POST\",dataFilter:function(e){return e},parse:function(t){var r=[{value:\"-1\",label:\"-\"}];if(!t||!t.payload)return r;if(t.payload.length===0)return r;var i=t.payload,s=e.getPath(\"ticket.id\");for(var o=0;o'+e.data.email+\"\":\"\")},renderItemContentForBase:function(e,t){return t?t.label:e!=null&&e!==\"\"?n(e)?e:Zendesk.User.create({id:e}).get(\"name\"):\"\"}},visibilityDidChange:function(){Em.run.next(this,function(){this.get(\"isVisible\")&&this.delegate&&(this.delegate.autoSize(),this.delegate.domBase.focus())})}.observes(\"isVisible\"),requesterNameDidChange:function(){this.delegate&&this.delegate.syncViewWithValue(),this.getPath(\"ticket.requester.organization\")&&this.getPath(\"ticket.requester.organization\").fetch()}.observes(\"ticket.requester.name\"),fieldID:function(){return\"ticket_requester_name_%@\".fmt(Em.guidFor(this))}.property().cacheable()})}(),this.require.define({\"views/tickets/ticket_fields/text_field\":function(e,t,n){var r=Em.TextField.extend({didInsertElement:function(){this.$().attr(\"id\",this.get(\"id\"))},updateValue:function(){var e=this.get(\"value\");e!==this.$().val()&&this.$().val(this.get(\"value\"))}.observes(\"value\"),focusOut:function(){this.$().blur()}});n.exports=r}}),function(){var e=require(\"lib/views/select_view\"),t=require(\"views/tickets/ticket_fields/text_field\"),n=require(\"views/tickets/ticket_fields/linked_problem_view\"),r=require(\"views/tickets/ticket_fields/due_date_view\");Zendesk.TicketFieldSelectView=e.extend(Zendesk.TicketProperty,{customOptions:null,options:function(){var e=this.get(\"content\"),t=[];return this.customOptions&&(t=t.concat(this.customOptions)),e&&e.possibleValues(this.getPath(\"ticket.serverCopy\")).forEach(function(n){t.push({value:n,label:e.humanizeValue(n)})}),t}.property().cacheable()}),Zendesk.BulkTicketFieldSelectView=Zendesk.TicketFieldSelectView.extend({configOptions:{defaultValue:Zd.bulkEditController.NO_CHANGE_NUM_VALUE,defaultValueLabel:Zd.bulkEditController.NO_CHANGE_LABEL},customOptions:[Zd.bulkEditController.NO_CHANGE_NUM_OPTION]}),Zendesk.BulkTextField=t.extend(Zendesk.TicketPropertyMacroChange,{click:function(){this.$().select()}});var i=function(e){return e.extend(Zendesk.TicketPropertyField.without(\"template\"),{ticketBinding:\"parentView.ticket\"})},s=function(e,t){var n=[\"form_field\"];t&&(n=n.concat(t));var r=i(e);return Lotus.Views.LabeledFieldView.extend(Zendesk.TicketPropertyWrapper,{classNames:n,labelBinding:\"hintedLabelText\",FieldView:r.extend({valueBinding:\"parentView.value\",initialized:!1,update:function(){this.$().hasClass(\"autoresize\")&&!this.get(\"initialized\")&&this.getPath(\"parentView.ticket.isFetched\")&&(this.$().autoResize(),this.set(\"initialized\",!0))}.observes(\"value\")})})},o=i(Em.Checkbox.extend({checkedBinding:\"parentView.value\"}));Zendesk.LabeledTicketCheckbox=Lotus.Views.LabeledFieldView.extend(Zendesk.TicketPropertyWrapper,{didInsertElement:function(){this._super(),this.$(\"input\").on(\"focus\",function(){this.$().addClass(\"focused\")}.bind(this)).on(\"blur\",function(){this.$().removeClass(\"focused\")}.bind(this))},willDestroyElement:function(){this._super(),this.$(\"input\").off()},classNames:\"checkbox-field form_field\".w(),labelBinding:\"hintedLabelText\",template:Ember.Handlebars.compile(\"{{view FieldView}}{{view LabelView}}\"),FieldView:o}),Zendesk.BulkLabeledTicketCheckbox=e.extend(Zendesk.TicketProperty,{options:function(){return[Zd.bulkEditController.NO_CHANGE_OPTION,{value:\"0\",label:I18n.t(\"txt.ticket.bulk_modal.checkbox.off\")},{value:\"1\",label:I18n.t(\"txt.ticket.bulk_modal.checkbox.on\")}]}.property().cacheable()}),Zendesk.LabeledTicketTextField=s(t),Zendesk.BulkLabeledTicketTextField=Zendesk.LabeledTicketTextField.extend({click:function(){this.$(\"input\").select()}}),Zendesk.LabeledTicketTextArea=s(require(\"lib/views/auto_resizable_text_area\")),Zendesk.BulkLabeledTicketTextArea=Zendesk.LabeledTicketTextArea.extend({click:function(){this.$(\"textarea\").select()}}),Zendesk.DefaultPropertyView=Em.View.extend(),Zendesk.BulkLinkedProblemView=n;var u=r;Zendesk.BulkTagsView=Zendesk.TicketTagsView.extend({isInitialized:!0});var a={priority_id:Zendesk.TicketFieldSelectView,ticket_type_id:Zendesk.TicketFieldSelectView,assignee_id:Zendesk.AssigneeView,tags:Zendesk.TicketTagsView,due_date:r,problem_id:n,text:Zendesk.LabeledTicketTextField,integer:Zendesk.LabeledTicketTextField,decimal:Zendesk.LabeledTicketTextField,regexp:Zendesk.LabeledTicketTextField,textarea:Zendesk.LabeledTicketTextArea,checkbox:Zendesk.LabeledTicketCheckbox,tagger:Zendesk.TaggerView},f={priority_id:Zendesk.BulkTicketFieldSelectView,ticket_type_id:Zendesk.BulkTicketFieldSelectView,assignee_id:Zendesk.BulkAssigneeView,tags:Zendesk.BulkTagsView,due_date:u,problem_id:Zendesk.BulkLinkedProblemView,text:Zendesk.BulkLabeledTicketTextField,integer:Zendesk.BulkLabeledTicketTextField,decimal:Zendesk.BulkLabeledTicketTextField,regexp:Zendesk.BulkLabeledTicketTextField,textarea:Zendesk.BulkLabeledTicketTextArea,checkbox:Zendesk.BulkLabeledTicketCheckbox,tagger:Zendesk.BulkTaggerView},l=function(e){return function(t,n){var r=t.content||n.content,i=r.get(\"attributeName\"),s=r.get(\"type\"),o=e[i]||e[s]||Zendesk.DefaultPropertyView,u;if(i===\"assignee_id\")u=o.create(t,n);else{var a=Em.Binding.from(\"ticket.\"+i);o.transform&&(a=a.transform(o.transform)),u=o.extend({valueBinding:a}).create(t,n)}var f=\"ticket_%@_%@\".fmt(i,Em.guidFor(u));return u.set(\"name\",i),u.set(\"id\",f),u}};Zendesk.TicketPropertyView=Em.View.extend().reopenClass({create:l(a)}),Zendesk.BulkTicketPropertyView=Em.View.extend().reopenClass({create:l(f)}),Zendesk.BulkTicketPropertyCollectionView=Em.CollectionView.extend({contentBinding:\"Zendesk.ticketFields.forProperties\",tagName:\"div\",classNames:\"section property_box ticket_properties\",itemViewClass:Zendesk.BulkTicketPropertyView}),Zendesk.TicketPropertyCollectionWithoutAssigneeView=Em.CollectionView.extend({contentBinding:\"Zendesk.ticketFields.forPropertiesWithoutAssignee\",tagName:\"div\",classNames:\"section property_box ticket_properties\",itemViewClass:Zendesk.TicketPropertyView})}(),function(e){var t=require(\"mixins/ticket_keyboard_shortcuts\");Zendesk.TicketFieldViews=Em.Mixin.create({init:function(){this._super(),this.set(\"ticketFieldViews\",[])},registerTicketFieldView:function(e){this.get(\"ticketFieldViews\").pushObject(e)},unregisterTicketFieldView:function(e){this.get(\"ticketFieldViews\").removeObject(e)}}),Zendesk.TicketView=Em.View.extend(Zendesk.TicketFieldViews,Lotus.Mixins.SwappableView,Lotus.Mixins.ResponderView,Zendesk.RenderIfActivated,t,{templateName:\"tickets/main_pane\",tagName:\"section\",classNames:[\"main_panes\",\"split_pane\",\"ticket\"],classNameBindings:[\"content.statusClassName\",\"content.priorityClassName\",\"content.typeClassName\",\"workspace.origin.playOn:play\",\"workspace.hasOrigin\",\"controller.showMacroList\"],eventDelegateBinding:Em.Binding.oneWay(\"Zendesk.MainPaneKeyboardShortcuts\"),ticketBinding:\"delegate.ticket\",everActivatedBinding:\"ticket\",didInsertElement:function(){this._super(),Ember.run.once(this,function(){var e=this.get(\"controller\");if(!e)return;e.focusElement()===\"comment\"?this.focusComment():this.focusRequester()})},focusComment:function(){this.$(\".comment_input textarea\").focus()},focusRequester:function(){this.$(\".requester input\").focus()}}),Zendesk.NextTicketView=Em.View.extend({didInsertElement:function(){this._super();var e=new Handlebars.SafeString(this.getPath(\"workspace.origin.filter.title\")||\"\"),t=I18n.t(\"txt.next_in_origin\",{title:e});this.$(\"span\").attr(\"title\",t)},click:function(){var e=this.$(\"span\").data(\"tooltip\");return e&&e.hide(),this.$().addClass(\"loading\"),Zendesk.nextTicketController.nextTicket(),!1},render:function(e){e.push('')}}),Zendesk.NextTicketUponSubmitToggleView=Em.Checkbox.extend({title:function(){return new Handlebars.SafeString(I18n.t(\"txt.next_in_origin_with_title_upon_submit\",{title:Em.getPath(\"Zd.workspaces.current.origin.filter.title\")}))}.property().cacheable(),click:function(e){e.stopPropagation()}})}(this),this.require.define({\"views/tickets/update_collision_view\":function(e,t,n){var r=Em.View.extend({ticketBinding:\"workspace.ticket\",isVisibleBinding:\"ticket.wasUpdatedByOthers\",classNames:[\"collisionnotification\",\"collisionnotification-updated\"],otherUpdatersMessage:function(){var e=this.getPath(\"ticket.otherUpdaters\");return _.isEmpty(e)?\"\":e.length===1?I18n.t(\"txt.ticket.collision.others_updated.one\",{person:e[0]}):e.length===2?I18n.t(\"txt.ticket.collision.others_updated.two\",{person1:e[0],person2:e[1]}):I18n.t(\"txt.ticket.collision.others_updated.many\",{count:e.length})}.property(\"ticket.otherUpdaters.@each\").cacheable()});n.exports=r}}),function(){Zendesk.UserPhoto=Em.View.extend({classNames:[\"user_photo\"],classNameBindings:[\"user.isAgent\"],templateName:\"templates/users/photo\"}),Zendesk.UserPhotoEditable=Em.View.extend({classNames:[\"user_photo\",\"user_photo_editable\",\"dropdown\"],classNameBindings:[\"user.isAgent\"],templateName:\"templates/users/photo_editable\",didInsertElement:function(){return this.setupPhotoUpload(),this._super()},loadingStatusChanged:function(){var e=this.getPath(\"controller.userPhotoController.isLoading\");this.$(\".loading-indicator\").toggle(e)}.observes(\"controller.userPhotoController.isLoading\"),setupPhotoUpload:function(){var e=this;this.$(\"input[type=file]\").click(function(){$(this).fileupload({autoUpload:!0,url:\"/users/\"+e.getPath(\"user.id\"),formData:[{name:\"authenticity_token\",value:Zd.getPath(\"currentUser.authenticity_token\")},{name:\"_method\",value:\"put\"},{name:\"user[name]\",value:e.getPath(\"user.name\")}],change:function(t,n){e.setPath(\"controller.userPhotoController.isLoading\",!0)},done:function(){e.getPath(\"controller.userPhotoController\").onActionComplete(),Zd.growl.notice(I18n.t(\"help.user.photo_upload.upload_success\"))}})})}})}(),function(e){e.Zd.SuspensionButton=Em.Button.extend({user:null,tagName:\"a\",isVisibleBinding:Em.Binding.oneWay(\"user.userPermissions.suspendUser\").bool()})}(this),function(e){e.Zd.UpdatePasswordButton=Em.Button.extend({controller:null,userBinding:Em.Binding.oneWay(\"controller.user\"),tagName:\"li\",label:function(){var e=this.getPath(\"controller.passwordChangeMode\");return e===Zd.PasswordChangeModes.SET_PASSWORD?I18n.t(\"txt.users.set_password.menu\"):e===Zd.PasswordChangeModes.CHANGE_PASSWORD?I18n.t(\"txt.users.change_password.menu\"):\"\"}.property(\"controller.passwordChangeMode\").volatile(),canUpdatePasswordDidChange:function(){Em.run.next(this,function(){Em.run.next(this,function(){this.get(\"isDestroyed\")||this.set(\"isVisible\",this.get(\"canUpdatePassword\"))})})}.observes(\"canUpdatePassword\"),canUpdatePassword:function(){return this.getPath(\"controller.passwordChangeMode\")!==Zd.PasswordChangeModes.NO_CHANGE}.property(\"controller.passwordChangeMode\").volatile()})}(this),function(){Zendesk.UserDetailTicketTableBodyView=Zendesk.TicketsTableBodyView.extend({init:function(){return this._registerWithUserController(),this._super.apply(this,arguments)},_registerWithUserController:function(){var e=this.nearestWithProperty(\"name\");Ember.assert(\"UserDetailTicketTableBodyView must be a descendent of a view with a name\",e!=null);var t=e.get(\"name\");Zendesk.setPath(\"userController.%@View\".fmt(t),this)}})}(),function(){Zendesk.IdentityMenuItemView=Em.Button.extend({classNameBindings:[\"content.status\"],actionBinding:\"content.action\",targetBinding:\"content.target\",isVisibleBinding:Em.Binding.oneWay(\"content.status\").eq(\"invisible\").not(),disabledBinding:Em.Binding.oneWay(\"content.status\").eq(\"inactive\"),didInsertElement:function(){this.$().html(this.getPath(\"content.label\"))}}),Zendesk.IdentityMenuItemProxyView=Em.View.extend({render:function(e){this._super(e);var t=Zendesk.IdentityMenuItemView.create({content:this.get(\"content\"),parentView:this});this.appendChild(t)}}),Zendesk.IdentityContextMenuView=Em.CollectionView.extend({tagName:\"ul\",classNames:\"zendesk-context-menu\",itemViewClass:Zendesk.IdentityMenuItemProxyView,isVisible:!1,eventNameSpace:function(){return\".contextmenu_\"+Em.guidFor(this)}.property().cacheable(),didInsertElement:function(){this.setupActivation(),this.setupHideLogic()},setupActivation:function(){var e=function(e){Zendesk.get(\"identitiesContextMenuController\").toggle({identityId:e.target.getAttribute(\"data-identity-id\"),commandId:e.target.getAttribute(\"data-command-id\"),relativeEl:e.target})};$(document.body).unbind(\"click.identities_global\"),$(document.body).bind(\"click.identities_global\",e)},setupHideLogic:function(){var e=this.get(\"eventNameSpace\"),t=_(function(){this.set(\"isVisible\",!1)}).bind(this);$(window).bind(\"hashchange\"+e,t),$(document).bind(\"mousewheel\"+e,t),$(document).bind(\"keydown\"+e,function(e){e.keyCode===27&&t()})},positionRelativeTo:function(e){e=$(e);var t=e.offset();this.$().css({top:t.top+e.outerHeight()+3,left:t.left})},destroy:function(){var e=this.get(\"eventNameSpace\");$(document.body).unbind(\"click.identities_global\"),Zendesk.identitiesContextMenuController.reset(),$(document).unbind(e),$(window).unbind(e),this._super.apply(this,arguments)}}),Zendesk.AddIdentityFormView=Em.View.extend({controllerBinding:Em.Binding.oneWay(\"Zendesk.addIdentityFormController\"),identityTypeTolabelMap:{email:I18n.t(\"txt.identities.label.new_email\"),twitter:I18n.t(\"txt.identities.label.new_twitter\"),google:I18n.t(\"txt.identities.label.new_google_account\"),phone:I18n.t(\"txt.identities.label.new_phone\"),facebook:I18n.t(\"txt.identities.label.new_facebook\"),openid:I18n.t(\"txt.identities.label.new_openid\"),agent_forwarding:I18n.t(\"txt.identities.label.new_agent_phone_forward\")},isVisible:function(){return this.getPath(\"controller.type\")!=null&&Zendesk.identitiesController.getPath(\"user.userPermissions.manageIdentities\")}.property(\"controller.type\",\"Zendesk.identitiesController.user.userPermissions.manageIdentities\").volatile(),newContactLabel:function(){return this.identityTypeTolabelMap[this.getPath(\"controller.type\")]}.property(\"controller.type\").cacheable(),twitterTypeBinding:Em.Binding.oneWay(\"controller.type\").eq(\"twitter\")});var e=Em.View.extend({controllerBinding:Em.Binding.oneWay(\"Zendesk.addIdentityFormController\"),commandId:Em.required,isVisible:function(){return this.getPath(\"controller.type\")==null&&Zendesk.identitiesController.getPath(\"user.userPermissions.manageIdentities\")}.property(\"controller.type\",\"Zendesk.identitiesController.user.userPermissions.manageIdentities\").volatile(),click:function(e){e.target.tagName===\"SPAN\"&&(e.stopPropagation(),Zendesk.identitiesContextMenuController.toggle({commandId:this.get(\"commandId\"),relativeEl:e.target}))}});Zendesk.AddIdentityTriggerView=e.extend({commandId:\"addContact\"}),Zendesk.ManagePhoneView=e.extend({userBinding:Em.Binding.oneWay(\"parentView.user\"),commandId:\"managePhone\"}),Zendesk.AddIdentityTextFieldView=Em.TextField.extend({controllerBinding:Em.Binding.oneWay(\"Zendesk.addIdentityFormController\"),didInsertElement:function(){this._super(),this.updatedDomDisabled()},addIdentity:function(){this.set(\"value\",$.trim(this.get(\"value\"))),this.get(\"controller\").addIdentity()},insertNewline:function(){this.addIdentity()},cancel:function(){this.get(\"controller\").reset()},focusOut:function(){this.addIdentity()},updatedDomDisabled:function(){this.$().toggleClass(\"ui-state-disabled\",this.get(\"disabled\"))},onShow:function(){this.getPath(\"controller.type\")&&this.$().focus()}.observes(\"controller.type\"),onDisableChange:function(){this.updatedDomDisabled()}.observes(\"disabled\")}),Zendesk.IdentityView=Em.View.extend({userBinding:Em.Binding.oneWay(\"parentView.user\"),isVisibleBinding:Em.Binding.bool(\"identities.length\")}),Zendesk.PhoneIdentityView=Zendesk.IdentityView.extend({isVisibleBinding:Ember.Binding.oneWay(\"user.hasPhoneNumber\"),templateName:\"templates/users/phone_identity_view\",phoneIdentities:function(){return(this.getPath(\"user.phoneIdentities\")||[]).map(function(e){var t=\"%@ %@\".fmt(e.get(\"value\"),I18n.t(\"txt.users.show.number_is_direct_line\"));return e.set(\"label\",t)})}.property(\"user.phoneIdentities\").cacheable()});var t=require(\"controllers/voice/voice_forwarding_controller\");Zendesk.AgentForwardingView=Em.View.extend({agentForwardingIdentitiesBinding:Em.Binding.oneWay(\"user.agentForwardingIdentities\"),classNames:\"agent_forwarding\",controller:t.create(),isVisibleBinding:Em.Binding.oneWay(\"user.userPermissions.viewAndManageAgentForwarding\"),userBinding:Em.Binding.oneWay(\"parentView.user\"),addForwardingNumber:function(){this.get(\"controller\").addForwardingNumber(this.get(\"user\"))}})}(),function(){Zendesk.UserNavItemView=Em.View.extend({tagName:\"a\",classNames:\"btn\",classNameBindings:[\"active\",\"create\"],attributeBindings:\"href\",hrefBinding:\"parentView.userHref\",userBinding:\"parentView.user\",active:function(){return this.getPath(\"parentView.activePill\")===this.get(\"name\")}.property(\"parentView.activePill\").volatile(),createBinding:Em.Binding.oneWay(\"user.isNew\"),click:function(){if(this.getPath(\"user.isNew\"))return Zendesk.getPath(\"currentUser.canCreateUser\")?(Zendesk.get(\"newUserController\").newUserFromTicket({name:this.getPath(\"user.name\"),email:this.getPath(\"user.email\")}),!1):!1},label:function(){var e=this.getPath(\"user.name\");return this.getPath(\"user.isNew\")?Zendesk.getPath(\"currentUser.canCreateUser\")?(\"%@ \"+I18n.t(\"txt.users.create_postfix\")).fmt(e):I18n.t(\"txt.organization.ticket.none\"):e}.property(\"user.name\").volatile()})}(),function(){var e=require(\"lib/utils\").htmlEscape,t=require(\"lib/views/select_view\"),n=require(\"lib/views/autocomplete_view\");Zendesk.UserProperties=Em.Mixin.create({controllerBinding:\"controllerView.controller\",userBinding:\"controller.user\"}),Zendesk.UserOrganizationViewBase=Em.Mixin.create({value:function(e,t){if(arguments.length===2){var n=this.get(\"user\");return t===\"-1\"?n&&n.set(\"organization\",null):n&&n.set(\"organization\",Zendesk.Organization.create({id:t})),t==null?\"-1\":t}return this.getPath(\"user.organization.id\")||\"-1\"}.property(\"user.organization\").cacheable(),classNames:[\"select\",\"value\"],userDidChangeValue:function(){Em.run.next(this,function(){var e=this.nearestInstanceOf(Zendesk.PopoverView);e&&e.dismissPopover(),this.get(\"user\").save({update:!1})})}}),Zendesk.UserOrganizationsSelectView=t.extend(Zendesk.UserProperties,Zendesk.UserCanEditOrganization,Zendesk.UserOrganizationViewBase,{delegateType:\"ComboSelectMenu\",configOptions:{maxSearchResults:100},options:function(){var t=[],n=this.getPath(\"controller.userOrganizations\");return t.push({value:\"-1\",label:\"-\"}),t=t.concat(n.map(function(t){return{label:e(t.get(\"name\")),value:t.get(\"id\")}})),t}.property(\"controller.userOrganizations\").cacheable()}),Zendesk.UserOrganizationsSearchView=n.extend(Zendesk.UserProperties,Zendesk.UserCanEditOrganization,Zendesk.UserOrganizationViewBase,{name:\"organization\",init:function(){this.searchDataSource=new Zd.RemoteSearchDataSource(8,\"/search/incremental?query=type:organization %@\",{httpMethod:\"POST\",dataFilter:function(e){return e},parse:function(e){var t=[{value:\"-1\",label:\"-\"}];if(!e||!e.payload)return t;if(e.payload.length===0)return t;var n=e.payload;for(var r=0;r0?e=this.cache.pop():(e=Zd.TicketWorkspaceView.create({name:\"noname\",workspace:null,ticket:null}),this.wsManager.addWorkspaceView(e)),this.warm(),e}},e.Zd.TicketWorkspaceViewCache=t}(this),function(){var e=require(\"controllers/audits_controller\"),t=function(){return!1}.property().volatile(),n=Em.Object.create({hasChat:t,shouldShowEndChat:t,isActive:t,pillVisible:t}),r=Em.Mixin.create({ticketIsActive:!0,toolbarShouldShowTicket:!0,toolbarShouldShowUserBinding:Em.Binding.oneWay(\"ticket.requester\").isNull().not(),toolbarShouldShowIncidentsBinding:Em.Binding.oneWay(\"ticket.hasIncidents\"),toolbarShouldShowProblemBinding:Em.Binding.oneWay(\"ticket.problem\"),toolbarShouldShowChatBinding:Em.Binding.oneWay(\"chatController.pillVisible\"),toolbarUserBinding:Em.Binding.oneWay(\"ticket.requester\"),toolbarUserHref:function(){return\"%@/requester/%@\".fmt(this.getPath(\"ticket.href\")||\"#/tickets/new\",this.get(\"userSection\"))}.property(\"ticket.id\",\"userSection\").volatile(),toolbarShouldShowOrganization:function(){return this.getPath(\"ticket.requester\")&&!this.getPath(\"ticket.requester.isNew\")}.property(\"ticket.requester.isNew\").cacheable(),toolbarTicketBinding:Em.Binding.oneWay(\"ticket\"),toolbarOrganizationBinding:Em.Binding.oneWay(\"ticket.requester.organization\"),toolbarOrganizationHref:function(){return\"%@/organization/%@\".fmt(this.getPath(\"ticket.href\")||\"#/tickets/new\",this.get(\"organizationSection\"))}.property(\"ticket.id\",\"organizationSection\").volatile(),toolbarActivePill:function(){var e,t=this.getPath(\"state.currentState\");while(t){e=Em.get(t,\"toolbarSectionName\");if(e)return e;t=t.get(\"parentState\")}return\"\"}.property(\"state.currentState\").cacheable()});Zd.TicketWorkspace=Zd.Workspace.extend(r,Zd.TabbedWorkspace,Zd.FetchControl,{manager:null,isTicketWorkspace:!0,origin:null,expirableObjects:{\"ticketWorkspace.ticket\":[[[\"ticket\",\"Zendesk.agreements\",\"ticket.audits\"],[\"ticket.requester\",\"ticket.requester.identities\"],\"ticket.requester.organization\",\"ticket.problem\",\"ticket.incidents\"],[\"ticket.related\",\"ticket.related.topic\"],\"ticket.collaborators\",\"Zendesk.macros\",\"Zendesk.assignableGroups\"],\"ticketWorkspace.requester\":[[\"ticket\",\"ticket.requester\"],\"Zendesk.organizations\"],\"ticketWorkspace.organization\":[[\"ticket\",\"ticket.requester\",\"ticket.requester.organization\"]],\"ticketWorkspace.incidents\":[[\"ticket\",\"ticket.incidents\"]]},ticket:function(){return this.get(\"context\")}.property(\"context\").cacheable(),title:function(){return this.getPath(\"context.isNew\")?this.getPath(\"context.subject\")||I18n.t(\"txt.ticket.new\"):this.getPath(\"context.subject\")||I18n.t(\"txt.ticket.id_label\",{id:this.getPath(\"context.id\")})+\"…\"}.property(\"context.subject\").cacheable(),baseHrefBinding:Em.Binding.oneWay(\"ticket.href\"),href:function(){return[this.get(\"baseHref\"),this.getPath(\"state.currentState.href\")].join(\"\")}.property().volatile(),defaultState:\"ticket\",section:function(){return this.getPath(\"state.currentState.subsection\")}.property(\"state.currentState.subsection\").cacheable(),view:null,user:function(){return this.getPath(\"currentMainSection\")==this.getPath(\"state.requester\")?(this.set(\"requester\",this.getPath(\"ticket.requester\")),this.get(\"requester\")):this.get(\"requester\")||null}.property(\"ticket.requester\",\"currentMainSection\").volatile(),userSection:function(){return this.getPath(\"ticket.requester.isAgent\")?\"assigned_tickets\":\"tickets\"}.property(\"ticket.requester.isAgent\").cacheable(),navigationItems:function(){var e=this.getPath(\"ticket.requester\");return e?e.get(\"isAgent\")?Zd.UserInfoNavItemForAgents.navigationItems(this):Zd.UserInfoNavItem.navigationItems(this):null}.property(\"ticket.requester.isAgent\").cacheable(),organization:function(){return this.getPath(\"currentMainSection\")==this.getPath(\"state.organization\")?(this.set(\"requesterOrganization\",this.getPath(\"ticket.requester.organization\")),this.get(\"requesterOrganization\")):this.get(\"requesterOrganization\")||null}.property(\"ticket.requester.organization\",\"currentMainSection\").volatile(),organizationSection:\"tickets\",sectionURLPrefix:function(){return\"%@/requester\".fmt(this.getPath(\"ticket.href\")||\"#/tickets/new\")}.property(\"ticket.id\").cacheable(),sectionURLPrefixForOrganization:function(){return\"%@/organization\".fmt(this.getPath(\"ticket.href\")||\"#/tickets/new\")}.property(\"ticket.id\").cacheable(),init:function(){this._super.apply(this,arguments);var t=Zd.TicketCommentStates.createTicketCommentStateManager();this.set(\"state\",Zd.TicketWorkspaceStates.createTicketWorkspaceStateManager()),this.set(\"collisionController\",Zendesk.get(\"collisionController\")),this.get(\"state\").set(\"workspace\",this),this.set(\"navigationItemsForOrganization\",Zendesk.OrganizationInfoNavItem.navigationItems(this)),this.set(\"ticketController\",Zendesk.TicketController.create({workspace:this,collisionController:this.get(\"collisionController\"),ticketCommentStateManager:t})),this.set(\"incidentsController\",Zendesk.IncidentsController.create({workspace:this})),this.set(\"userController\",Zendesk.UserController.create()),this.set(\"organizationController\",Zendesk.OrganizationController.create()),this.set(\"auditsController\",e.create({workspace:this})),this.set(\"chatController\",n),this.setPath(\"state.ticketCommentStateManager\",t),this.getPath(\"state.ticketCommentStateManager\").set(\"workspace\",this)},name:function(){return this.get(\"context\").get(\"href\")}.property(\"context.href\").cacheable(),fetchData:function(e){var t=e.split(\".\")[0],n=e.split(\".\")[1],r=this,i={requester:$.proxy(function(e){this.setPath(\"userController.ticket\",this.getPath(\"ticket\")),this.setPath(\"userController.user\",this.getPath(\"ticket.requester\")),this.setPath(\"userController.section\",e),this.get(\"userController\").fetchData(e)},this),organization:$.proxy(function(e){this.setPath(\"organizationController.ticket\",this.getPath(\"ticket\")),this.setPath(\"organizationController.section\",e),this.get(\"organizationController\").fetchData(e)},this)};return this._super(\"ticketWorkspace.%@\".fmt(t)).done(function(){i[t]&&i[t](n)})},didActivate:function(){Zd.set(\"section\",this.get(\"name\"));var e;this.get(\"view\")?e=this.get(\"view\"):(e=Zendesk.ticketWorkspaceViewCache.fetchView(),this.set(\"view\",e),Em.run.next(this,function(){e.linkToWorkspace(this)})),this.setPath(\"ticketController.ticket\",this.get(\"context\")),this.setPath(\"ticketController.ticket.stillSaving\",!1),this.setPath(\"ticketController.workspace\",this);var t=this.fetchData(this.get(\"startState\")||\"ticket\");this.get(\"currentMainSection\")==this.getPath(\"state.requester\")&&this.setPath(\"userController.ticket\",this.get(\"ticket\")),this.getPath(\"currentMainSection\")==this.getPath(\"state.organization\")&&this.setPath(\"organizationController.ticket\",this.get(\"ticket\")),this.get(\"view\").didActivate(),this.get(\"ticketController\").didActivate(),this.set(\"loading\",t),this.\nget(\"startState\")&&(this.goToState(this.get(\"startState\")),this.set(\"startState\",null)),this.get(\"collisionController\").markAsViewing(this.getPath(\"context\")),this.get(\"hasChatController\")&&this.getPath(\"state.currentState.name\")===\"chat\"&&this.get(\"chatController\").activate(),this._super.apply(this,arguments)},requesterChanged:function(){var e=this.getPath(\"ticket.requester\");e&&!e.get(\"isNew\")&&e.get(\"isFetchable\")&&this.getPath(\"ticket.requester\").fetch()}.observes(\"ticket.requester\"),didDeactivate:function(){var e=this.getPath(\"context.id\");this.get(\"hasChatController\")&&this.get(\"chatController\").deactivate(),e&&this.get(\"collisionController\").markAsNotViewing(this.getPath(\"context\")),this.get(\"view\")&&this.get(\"view\").didDeactivate()},hasOriginBinding:Em.Binding.oneWay(\"origin\").bool(),replaceTicket:function(t){var n=this.get(\"auditsController\"),r=this.get(\"context\");this.set(\"active\",!1),this.set(\"auditsController\",e.create({workspace:this})),this.set(\"context\",t.get(\"forEditing\")),Zendesk.recentTicketsController.workspaceCreated(this),this.get(\"ticketController\").resetCommentState(),Em.run.next(function(){Zendesk.Routes.goToHash(t.get(\"href\")),n.destroy(),r.destroyAllCopies()})},setupChatController:function(){window.ChatLotus&&!this.get(\"hasChatController\")&&this.set(\"chatController\",window.ChatLotus.ChatController.create({workspace:this})),Em.run.sync()},hasChatController:function(){return this.get(\"chatController\")&&this.get(\"chatController\")!==n}.property(\"chatController\").cacheable(),activateChatPanel:function(){!this.get(\"hasChatController\")&&this.setupChatController(),this.get(\"chatController\").activate()},deactivateChatPanel:function(){!this.get(\"hasChatController\")&&this.setupChatController(),this.get(\"chatController\").deactivate()},hasChat:function(){return this.getPath(\"chatController.hasChat\")}.property(\"chatController.hasChat\").cacheable(),hasActivity:function(){var e=this.getPath(\"context.comment.body.length\"),t=this.getPath(\"context.comment.uploadSet.attachments.length\"),n=this.getPath(\"context.dirty\"),r=this.get(\"hasChat\");return!!(e||t||n||r)}.property(\"context.comment.body\",\"context.dirty\",\"context.comment.uploadSet.attachments.@each\",\"hasChat\").cacheable(),shouldShowSubject:function(){return!!Zendesk.ticketFields.byAttributeName(\"subject\")&&!this.get(\"hasChat\")}.property(\"hasChat\").volatile(),shouldShowEndChat:function(){return!!this.getPath(\"chatController.shouldShowEndChat\")}.property(\"chatController.shouldShowEndChat\").cacheable(),shouldShowSubmitButton:function(){return!this.getPath(\"ticket.isClosed\")&&!this.get(\"shouldShowEndChat\")}.property(\"ticket.isClosed\",\"shouldShowEndChat\").cacheable(),chatProxy:function(){var e=this.getPath(\"ticket.chat\");if(e)return e.set(\"workspace\",this),Zendesk.ChatProxy.create({chat:e})}.property(\"ticket.chat\").cacheable(),navigateAfterTicketUpdate:function(){if(this.getPath(\"origin.nextUponSubmit\"))return Zendesk.nextTicketController.nextTicket();this.removeTabbedWorkspace()},willDestroy:function(){return this.get(\"hasChatController\")&&this.get(\"chatController\").tearDown(),[\"view\",\"incidentsController\",\"userController\",\"organizationController\",\"auditsController\",\"ticketController\"].forEach(function(e){this.get(e)&&this.get(e).destroy()},this),this.tearDownTicket(),this._super&&this._super()},tearDownTicket:function(){var e=this.get(\"context\");if(!e)return;this.get(\"collisionController\").markAsNotViewing(e),e.get(\"isNew\")?Zendesk.Ticket.resetNewTicket(e.get(\"newTicketId\")):(e.expire(),e.destroyAllCopies())}})}(),function(){Zd.WorkspaceOrigin=Em.Object.create({watchWorkspaces:function(){Zd.get(\"workspaces\")&&Zd.get(\"workspaces\").addWorkspaceListener(\"created\",this,\"_addOriginToTicketWorkspace\")}.observes(\"Zendesk.workspaces\"),_addOriginToTicketWorkspace:function(e,t){if(!e.get(\"isTicketWorkspace\")||e.getPath(\"ticket.isNew\"))return;if(!t){var n=Zendesk.section;if(n!==\"filters\"&&n!==\"dashboard\")return!1;var r=n===\"filters\"?Zendesk.filterManagerController.getPath(\"currentFilter\"):Zd.Filter.create({id:\"incoming\"});t=Em.Object.create({filter:r,playOn:Zendesk.nextTicketController.get(\"playOn\"),nextUponSubmit:Zendesk.nextTicketController.get(\"playOn\")})}Zd.nextTicketController.set(\"playOn\",!1),e.set(\"origin\",t)}})}(),function(){var 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e=Dt(e),n=e[0].tooltipPos,n||(on(e,function(e){a=e.series.yAxis,o+=e.plotX,u+=(e.plotLow?(e.plotLow+e.plotHigh)/2:e.plotY)+(!s&&a?a.top-r.plotTop:0)}),o/=e.length,u/=e.length,n=[s?r.plotWidth-u:o,this.shared&&!s&&e.length>1&&t?t.chartY-r.plotTop:s?r.plotHeight-o:u]),fn(n,i)},getPosition:function(e,t,n){var r=this.chart,i=r.plotLeft,s=r.plotTop,o=r.plotWidth,a=r.plotHeight,f=Pt(this.options.distance,12),l=n.plotX,c=n.plotY,h=l+i+(r.inverted?f:-e-f),p=c-t+s+15,d;return h<7&&(h=i+l+f),h+e>i+o&&(h-=h+e-(i+o),p=c-t+s-f,d=!0),p=p&&c<=p+t&&(p=c+s+f)),p+t>s+a&&(p=u(s,s+a-t-f)),{x:h,y:p}},refresh:function(e,t){function u(){var e=this,t=e.points||Dt(e),n=t[0].series,r;return r=[n.tooltipHeaderFormatter(t[0].key)],on(t,function(e){n=e.series,r.push(n.tooltipFormatter&&n.tooltipFormatter(e)||e.point.tooltipFormatter(n.tooltipOptions.pointFormat))}),r.push(o.footerFormat||\"\"),r.join(\"\")}var n=this,r=n.chart,s=n.label,o=n.options,a,f,l,c,h={},p,d=[],v=o.formatter||u,m=r.hoverPoints,g,y,b=o.crosshairs,w=n.shared,E;c=n.getAnchor(e,t),a=c[0],f=c[1],w&&(!e.series||!e.series.noSharedTooltip)?(r.hoverPoints=e,m&&on(m,function(e){e.setState()}),on(e,function(e){e.setState($),d.push(e.getLabelConfig())}),h={x:e[0].category,y:e[0].y},h.points=d,e=e[0]):h=e.getLabelConfig(),p=v.call(h),E=e.series,l=w||!E.isCartesian||E.tooltipOutsidePlot||r.isInsidePlot(a,f),p===!1||!l?this.hide():(n.isHidden&&s.show(),s.attr({text:p}),y=o.borderColor||e.color||E.color||\"#606060\",s.attr({stroke:y}),g=(o.positioner||n.getPosition).call(n,s.width,s.height,{plotX:a,plotY:f}),n.move(i(g.x),i(g.y),a+r.plotLeft,f+r.plotTop),n.isHidden=!1);if(b){b=Dt(b);var S,x=b.length,T,N;while(x--)N=e.series[x?\"yAxis\":\"xAxis\"],b[x]&&N&&(S=N.getPlotLinePath(x?Pt(e.stackY,e.y):e.x,1),n.crosshairs[x]?n.crosshairs[x].attr({d:S,visibility:q}):(T={\"stroke-width\":b[x].width||1,stroke:b[x].color||\"#C0C0C0\",zIndex:b[x].zIndex||2},b[x].dashStyle&&(T.dashstyle=b[x].dashStyle),n.crosshairs[x]=r.renderer.path(S).attr(T).add()))}pn(r,\"tooltipRefresh\",{text:p,x:a+r.plotLeft,y:f+r.plotTop,borderColor:y})},tick:function(){this.tooltipTick&&this.tooltipTick()}},Bn.prototype={normalizeMouseEvent:function(t){var r,s,o,u;return t=t||n.event,t.target||(t.target=t.srcElement),t=dn(t),u=t.touches?t.touches.item(0):t,this.chartPosition=r=an(this.chart.container),u.pageX===e?(s=t.x,o=t.y):(s=u.pageX-r.left,o=u.pageY-r.top),Et(t,{chartX:i(s),chartY:i(o)})},getMouseCoordinates:function(e){var t={xAxis:[],yAxis:[]},n=this.chart;return on(n.axes,function(r){var i=r.isXAxis,s=n.inverted?!i:i;t[i?\"xAxis\":\"yAxis\"].push({axis:r,value:r.translate((s?e.chartX-n.plotLeft:r.top+r.len-e.chartY)-r.minPixelPadding,!0)})}),t},getIndex:function(e){var t=this.chart;return t.inverted?t.plotHeight+t.plotTop-e.chartY:e.chartX-t.plotLeft},onmousemove:function(e){var t=this,n=t.chart,r=n.series,i=n.tooltip,s,o,u=n.hoverPoint,l=n.hoverSeries,c,h,p=n.chartWidth,d=t.getIndex(e);if(i&&t.options.tooltip.shared&&(!l||!l.noSharedTooltip)){o=[],c=r.length;for(h=0;hp&&o.splice(c,1);o.length&&o[0].plotX!==t.hoverX&&(i.refresh(o,e),t.hoverX=o[0].plotX)}l&&l.tracker&&(s=l.tooltipPoints[d],s&&s!==u&&s.onMouseOver())},resetTracker:function(t){var n=this,r=n.chart,i=r.hoverSeries,s=r.hoverPoint,o=r.tooltip,u=o&&o.shared?r.hoverPoints:s;t=t&&o&&u,t&&Dt(u)[0].plotX===e&&(t=!1),t?o.refresh(u):(s&&s.onMouseOut(),i&&i.onMouseOut(),o&&(o.hide(),o.hideCrosshairs()),n.hoverX=null)},setDOMEvents:function(){function c(){if(n.selectionMarker){var e={xAxis:[],yAxis:[]},o=n.selectionMarker.getBBox(),f=o.x-r.plotLeft,l=o.y-r.plotTop,h;s&&(on(r.axes,function(t){if(t.options.zoomEnabled!==!1){var n=t.isXAxis,i=r.inverted?!n:n,s=t.translate(i?f:r.plotHeight-l-o.height,!0,0,0,1),c=t.translate((i?f+o.width:r.plotHeight-l)-2*t.minPixelPadding,!0,0,0,1);!isNaN(s)&&!isNaN(c)&&(e[n?\"xAxis\":\"yAxis\"].push({axis:t,min:a(s,c),max:u(s,c)}),h=!0)}}),h&&pn(r,\"selection\",e,function(e){r.zoom(e)})),n.selectionMarker=n.selectionMarker.destroy()}r&&(Ht(i,{cursor:\"auto\"}),r.cancelClick=s,r.mouseIsDown=s=!1),hn(t,N?\"touchend\":\"mouseup\",c)}var e=!0,n=this,r=n.chart,i=r.container,s,o=n.zoomX&&!r.inverted||n.zoomY&&r.inverted,l=n.zoomY&&!r.inverted||n.zoomX&&r.inverted;n.hideTooltipOnMouseMove=function(e){e=dn(e),n.chartPosition&&r.hoverSeries&&r.hoverSeries.isCartesian&&!r.isInsidePlot(e.pageX-n.chartPosition.left-r.plotLeft,e.pageY-n.chartPosition.top-r.plotTop)&&n.resetTracker()},n.hideTooltipOnMouseLeave=function(){n.resetTracker(),n.chartPosition=null},i.onmousedown=function(e){e=n.normalizeMouseEvent(e),!N&&e.preventDefault&&e.preventDefault(),r.mouseIsDown=!0,r.cancelClick=!1,r.mouseDownX=n.mouseDownX=e.chartX,n.mouseDownY=e.chartY,cn(t,N?\"touchend\":\"mouseup\",c)};var h=function(t){if(t&&t.touches&&t.touches.length>1)return;t=n.normalizeMouseEvent(t),N||(t.returnValue=!1);var i=t.chartX,u=t.chartY,a=!r.isInsidePlot(i-r.plotLeft,u-r.plotTop);N&&t.type===\"touchstart\"&&(_t(t.target,\"isTracker\")?r.runTrackerClick||t.preventDefault():!r.runChartClick&&!a&&t.preventDefault()),a&&(ir.plotLeft+r.plotWidth&&(i=r.plotLeft+r.plotWidth),ur.plotTop+r.plotHeight&&(u=r.plotTop+r.plotHeight));if(r.mouseIsDown&&t.type!==\"touchstart\"){s=Math.sqrt(Math.pow(n.mouseDownX-i,2)+Math.pow(n.mouseDownY-u,2));if(s>10){var c=r.isInsidePlot(n.mouseDownX-r.plotLeft,n.mouseDownY-r.plotTop);r.hasCartesianSeries&&(n.zoomX||n.zoomY)&&c&&(n.selectionMarker||(n.selectionMarker=r.renderer.rect(r.plotLeft,r.plotTop,o?1:r.plotWidth,l?1:r.plotHeight,0).attr({fill:n.options.chart.selectionMarkerFill||\"rgba(69,114,167,0.25)\",zIndex:7}).add()));if(n.selectionMarker&&o){var h=i-n.mouseDownX;n.selectionMarker.attr({width:f(h),x:(h>0?0:h)+n.mouseDownX})}if(n.selectionMarker&&l){var p=u-n.mouseDownY;n.selectionMarker.attr({height:f(p),y:(p>0?0:p)+n.mouseDownY})}c&&!n.selectionMarker&&n.options.chart.panning&&r.pan(i)}}return a||n.onmousemove(t),e=a,a||!r.hasCartesianSeries};i.onmousemove=h,cn(i,\"mouseleave\",n.hideTooltipOnMouseLeave),cn(t,\"mousemove\",n.hideTooltipOnMouseMove),i.ontouchstart=function(e){(n.zoomX||n.zoomY)&&i.onmousedown(e),h(e)},i.ontouchmove=h,i.ontouchend=function(){s&&n.resetTracker()},i.onclick=function(e){var t=r.hoverPoint,i,s;e=n.normalizeMouseEvent(e),e.cancelBubble=!0,r.cancelClick||(t&&(_t(e.target,\"isTracker\")||_t(e.target.parentNode,\"isTracker\"))?(i=t.plotX,s=t.plotY,Et(t,{pageX:n.chartPosition.left+r.plotLeft+(r.inverted?r.plotWidth-s:i),pageY:n.chartPosition.top+r.plotTop+(r.inverted?r.plotHeight-i:s)}),pn(t.series,\"click\",Et(e,{point:t})),t.firePointEvent(\"click\",e)):(Et(e,n.getMouseCoordinates(e)),r.isInsidePlot(e.chartX-r.plotLeft,e.chartY-r.plotTop)&&pn(r,\"click\",e)))}},destroy:function(){var e=this,n=e.chart,r=n.container;n.trackerGroup&&(n.trackerGroup=n.trackerGroup.destroy()),hn(r,\"mouseleave\",e.hideTooltipOnMouseLeave),hn(t,\"mousemove\",e.hideTooltipOnMouseMove),r.onclick=r.onmousedown=r.onmousemove=r.ontouchstart=r.ontouchend=r.ontouchmove=null,clearInterval(this.tooltipInterval)},init:function(e,t){e.trackerGroup||(e.trackerGroup=e.renderer.g(\"tracker\").attr({zIndex:9}).add()),t.enabled&&(e.tooltip=new Hn(e,t),this.tooltipInterval=setInterval(function(){e&&e.tooltip&&e.tooltip.tick()},32)),this.setDOMEvents()}},jn.prototype={init:function(e){var t=this,n=t.options=e.options.legend;if(!n.enabled)return;var r=n.itemStyle,i=Pt(n.padding,8),s=n.itemMarginTop||0;t.baseline=xt(r.fontSize)+3+s,t.itemStyle=r,t.itemHiddenStyle=ln(r,n.itemHiddenStyle),t.itemMarginTop=s,t.padding=i,t.initialItemX=i,t.initialItemY=i-5,t.maxItemWidth=0,t.chart=e,t.itemHeight=0,t.lastLineHeight=0,t.render(),cn(t.chart,\"endResize\",function(){t.positionCheckboxes()})},colorizeItem:function(e,t){var n=this,r=n.options,i=e.legendItem,s=e.legendLine,o=e.legendSymbol,u=n.itemHiddenStyle.color,a=t?r.itemStyle.color:u,f=t?e.color:u;i&&i.css({fill:a}),s&&s.attr({stroke:f}),o&&o.attr({stroke:f,fill:f})},positionItem:function(e){var t=this,n=t.options,r=n.symbolPadding,i=!n.rtl,s=e._legendItemPos,o=s[0],u=s[1],a=e.checkbox;e.legendGroup&&e.legendGroup.translate(i?o:t.legendWidth-o-2*r-4,u),a&&(a.x=o,a.y=u)},destroyItem:function(e){var t=e.checkbox;on([\"legendItem\",\"legendLine\",\"legendSymbol\",\"legendGroup\"],function(t){e[t]&&e[t].destroy()}),t&&Qt(e.checkbox)},destroy:function(){var e=this,t=e.group,n=e.box;n&&(e.box=n.destroy()),t&&(e.group=t.destroy())},positionCheckboxes:function(){var e=this;on(e.allItems,function(t){var n=t.checkbox,r=e.group.alignAttr;n&&Ht(n,{left:r.translateX+t.legendItemWidth+n.x-20+R,top:r.translateY+n.y+3+R})})},renderItem:function(e){var t=this,n=t.chart,r=n.renderer,i=t.options,s=i.layout===\"horizontal\",o=i.symbolWidth,a=i.symbolPadding,f=t.itemStyle,l=t.itemHiddenStyle,c=t.padding,h=!i.rtl,p,d=i.width,v=i.itemMarginBottom||0,m=t.itemMarginTop,g=t.initialItemX,y,b,w=e.legendItem,E=e.series||e,S=E.options,x=S.showCheckbox;w||(e.legendGroup=r.g(\"legend-item\").attr({zIndex:1}).add(t.scrollGroup),E.drawLegendSymbol(t,e),e.legendItem=w=r.text(i.labelFormatter.call(e),h?o+a:-a,t.baseline,i.useHTML).css(ln(e.visible?f:l)).attr({align:h?\"left\":\"right\",zIndex:2}).add(e.legendGroup),e.legendGroup.on(\"mouseover\",function(){e.setState($),w.css(t.options.itemHoverStyle)}).on(\"mouseout\",function(){w.css(e.visible?f:l),e.setState()}).on(\"click\",function(t){var n=\"legendItemClick\",r=function(){e.setVisible()};t={browserEvent:t},e.firePointEvent?e.firePointEvent(n,t,r):pn(e,n,t,r)}),t.colorizeItem(e,e.visible),S&&x&&(e.checkbox=Bt(\"input\",{type:\"checkbox\",checked:e.selected,defaultChecked:e.selected},i.itemCheckboxStyle,n.container),cn(e.checkbox,\"click\",function(t){var n=t.target;pn(e,\"checkboxClick\",{checked:n.checked},function(){e.select()})}))),y=w.getBBox(),b=e.legendItemWidth=i.itemWidth||o+a+y.width+c+(x?20:0),t.itemHeight=p=y.height,s&&t.itemX-g+b>(d||n.chartWidth-2*c-g)&&(t.itemX=g,t.itemY+=m+t.lastLineHeight+v,t.lastLineHeight=0),t.maxItemWidth=u(t.maxItemWidth,b),t.lastItemY=m+t.itemY+v,t.lastLineHeight=u(p,t.lastLineHeight),e._legendItemPos=[t.itemX,t.itemY],s?t.itemX+=b:(t.itemY+=m+p+v,t.lastLineHeight=p),t.offsetWidth=d||u(s?t.itemX-g:b,t.offsetWidth)},render:function(){var e=this,t=e.chart,n=t.renderer,r=e.group,i,s,o,u,a=e.box,f=e.options,l=e.padding,c=f.borderWidth,h=f.backgroundColor;e.itemX=e.initialItemX,e.itemY=e.initialItemY,e.offsetWidth=0,e.lastItemY=0,r||(e.group=r=n.g(\"legend\").attr({zIndex:7}).add(),e.contentGroup=n.g().attr({zIndex:1}).add(r),e.scrollGroup=n.g().add(e.contentGroup),e.clipRect=n.clipRect(0,0,9999,t.chartHeight),e.contentGroup.clip(e.clipRect)),i=[],on(t.series,function(e){var t=e.options;if(!t.showInLegend)return;i=i.concat(e.legendItems||(t.legendType===\"point\"?e.data:e))}),Vt(i,function(e,t){return(e.options&&e.options.legendIndex||0)-(t.options&&t.options.legendIndex||0)}),f.reversed&&i.reverse(),e.allItems=i,e.display=s=!!i.length,on(i,function(t){e.renderItem(t)}),o=f.width||e.offsetWidth,u=e.lastItemY+e.lastLineHeight,u=e.handleOverflow(u);if(c||h)o+=l,u+=l,a?o>0&&u>0&&(a[a.isNew?\"attr\":\"animate\"](a.crisp(null,null,null,o,u)),a.isNew=!1):(e.box=a=n.rect(0,0,o,u,f.borderRadius,c||0).attr({stroke:f.borderColor,\"stroke-width\":c||0,fill:h||U}).add(r).shadow(f.shadow),a.isNew=!0),a[s?\"show\":\"hide\"]();e.legendWidth=o,e.legendHeight=u,on(i,function(t){e.positionItem(t)}),s&&r.align(Et({width:o,height:u},f),!0,t.spacingBox),t.isResizing||this.positionCheckboxes()},handleOverflow:function(e){var t=this,n=this.chart,r=n.renderer,i,s=this.options,u=s.y,f=s.verticalAlign===\"top\",l=n.spacingBox.height+(f?-u:u)-this.padding,c=s.maxHeight,h,p=this.clipRect,d=s.navigation,v=Pt(d.animation,!0),m=d.arrowSize||12,g=this.nav;return s.layout===\"horizontal\"&&(l/=2),c&&(l=a(l,c)),e>l?(this.clipHeight=h=l-20,this.pageCount=i=o(e/h),this.currentPage=Pt(this.currentPage,1),this.fullHeight=e,p.attr({height:h}),g||(this.nav=g=r.g().attr({zIndex:1}).add(this.group),this.up=r.symbol(\"triangle\",0,0,m,m).on(\"click\",function(){t.scroll(-1,v)}).add(g),this.pager=r.text(\"\",15,10).css(d.style).add(g),this.down=r.symbol(\"triangle-down\",0,0,m,m).on(\"click\",function(){t.scroll(1,v)}).add(g)),t.scroll(0),e=l):g&&(p.attr({height:n.chartHeight}),g.hide(),this.scrollGroup.attr({translateY:1})),e},scroll:function(t,n){var r=this.pageCount,i=this.currentPage+t,s=this.clipHeight,o=this.options.navigation,u=o.activeColor,f=o.inactiveColor,l=this.pager,c=this.padding;i>r&&(i=r),i>0&&(n!==e&&Zt(n,this.chart),this.nav.attr({translateX:c,translateY:s+7,visibility:q}),this.up.attr({fill:i===1?f:u}).css({cursor:i===1?\"default\":\"pointer\"}),l.attr({text:i+\"/\"+this.pageCount}),this.down.attr({x:18+this.pager.getBBox().width,fill:i===r?f:u}).css({cursor:i===r?\"default\":\"pointer\"}),this.scrollGroup.animate({translateY:-a(s*(i-1),this.fullHeight-s+c)+1}),l.attr({text:i+\"/\"+r}),this.currentPage=i)}},Fn.prototype={initSeries:function(e){var t=this,n=t.options.chart,r=e.type||n.type||n.defaultSeriesType,i=new wt[r];return i.init(this,e),i},addSeries:function(e,t,n){var r,i=this;return e&&(Zt(n,i),t=Pt(t,!0),pn(i,\"addSeries\",{options:e},function(){r=i.initSeries(e),i.isDirtyLegend=!0,t&&i.redraw()})),r},isInsidePlot:function(e,t,n){var r=n?t:e,i=n?e:t;return r>=0&&r<=this.plotWidth&&i>=0&&i<=this.plotHeight},adjustTickAmounts:function(){this.options.chart.alignTicks!==!1&&on(this.axes,function(e){e.adjustTickAmount()}),this.maxTicks=null},redraw:function(e){var t=this,n=t.axes,r=t.series,i=t.tracker,s=t.legend,o=t.isDirtyLegend,u,a=t.isDirtyBox,f=r.length,l=f,c,h=t.renderer,p=h.isHidden();Zt(e,t),p&&t.cloneRenderTo();while(l--){c=r[l];if(c.isDirty&&c.options.stacking){u=!0;break}}if(u){l=f;while(l--)c=r[l],c.options.stacking&&(c.isDirty=!0)}on(r,function(e){e.isDirty&&e.options.legendType===\"point\"&&(o=!0)}),o&&s.options.enabled&&(s.render(),t.isDirtyLegend=!1),t.hasCartesianSeries&&(t.isResizing||(t.maxTicks=null,on(n,function(e){e.setScale()})),t.adjustTickAmounts(),t.getMargins(),on(n,function(e){e.isDirtyExtremes&&(e.isDirtyExtremes=!1,pn(e,\"afterSetExtremes\",e.getExtremes()));if(e.isDirty||a||u)e.redraw(),a=!0})),a&&t.drawChartBox(),on(r,function(e){e.isDirty&&e.visible&&(!e.isCartesian||e.xAxis)&&e.redraw()}),i&&i.resetTracker&&i.resetTracker(!0),h.draw(),pn(t,\"redraw\"),p&&t.cloneRenderTo(!0)},showLoading:function(e){var 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this.get(\"timeOptions24\").findProperty(\"value\",e).hour},calculateNextSyncTime:function(){var e=this.convertToHour(this.get(\"timeSelected\")),t=this.convertToHour(this.get(\"currentSyncTime\")),n=new Date,r=dateOffset=null;n.getHours()t&&t>e?dateOffset=2:dateOffset=1,r=new Date,r.setHours(e),r.setMinutes(0),r.setSeconds(0),r.setDate(n.getDate()+dateOffset),this.set(\"effectiveDateObject\",r)},confirmSyncTime:function(){var e=this.get(\"timeSelected\");e&&e!==this.getPath(\"parentView.scheduledSyncTime\")&&(this.set(\"desiredSyncTime\",e),this.calculateNextSyncTime(),u.ajax({url:\"/api/v2/gooddata_integration.json\",type:\"PUT\",data:{authenticity_token:s.getPath(\"Zd.currentUser.authenticity_token\"),gooddata_integration:{scheduled_at:e}}}).success(u.proxy(function(e){var t=this.get(\"effectiveDateObject\"),n=t.toLocaleDateString(),r=t.toLocaleTimeString(),r=r.substr(0,r.lastIndexOf(\":\")),i=this.get(\"timeOptions\").findProperty(\"value\",this.get(\"timeSelected\")).label;Zd.growl.notice(I18n.t(\"txt.views.reporting.advanced_analytics_pane.sync_time_msg\",{date:n,time:i}))},this)))}.observes(\"timeSelected\")});e.exports=a},require.modules[\"views/app.js\"]=function(e,t,n,r){var i=n(\"ember\"),s=n(\"../lib/toggle_parent\"),o=n(\"../lib/router\"),u=n(\"../lib/packager\"),a=n(\"../lib/templates\"),f=i.View.extend(s,{template:a.require(\"app\"),buttons:n(\"./app/buttons\"),panes:n(\"./app/panes\"),activeNameDidChange:function(e){var t=o.forPath(e);t.sync()},init:function(){this._super();var e=this;o.global.on(\"change\",function(t){e.set(\"activeName\",t)})}}),l=i.ContainerView.extend({init:function(){this._super();if(!i.getPath(\"Zd.currentAccount.settings.lotus_reporting\"))return;var e;o.global.on(\"change\",function(t){e=t});var t=this,n=new 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t=this.get(\"childViews\"),n=a[e],r=this.toggleButton.create({target:this.get(\"parentView\"),name:e,template:Em.Handlebars.compile(n)});t.pushObject(r)},didInsertElement:function(){this._super();for(var e=0;e
      \".fmt(this.point.name,Math.round(this.percentage)),n=this.point;return e.forEach(function(e){var r=u.translate(e.type),i=new c(e.value/n.rawTotal);t+=\"%@: %@
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s(\"first_response_time\",{path:this.get(\"path\"),value:a}),n=this;t.callback(function(e){if(e.length<1)return;var t=e[0],r=n.get(\"chart\");r.setTitle({text:t.value.localize()})}),e.push(t),this.count=0,this.replyTimes={},this.keys.forEach(function(t){var r=n.series[t]=new o(t,{path:n.get(\"path\")});r.callback(n.tallySeries\n.bind(n)),e.push(r)})},tallySeries:function(e,t){this.count++;if(e.length<1)return;var n=e[0].value;this.replyTimes[t]=n,this.count>=4&&this.updateData()},updateData:function(){var e=this.replyTimes,t=0;for(var n in e){var r=e[n];t+=r.value}var i=this.keys.map(function(n){if(t===0)return 0;var r=e[n],i=new u(r.value/t);return{y:i.y(),value:i}}),s=this.get(\"chart\").series[0];s.setData(i)}});e.exports=c},require.modules[\"views/overview/top_agents.js\"]=function(e,t,n,r){var i=n(\"ember\"),s=n(\"zd\"),o=n(\"../../lib/top_n\"),u=n(\"../../lib/toggle_parent\"),a=n(\"../../lib/toggle_child\"),f=n(\"../stats\"),l=n(\"../../lib/templates\"),c=n(\"./table_section\").extend(a,f,{registerStats:function(e){var t=new o(this.get(\"statName\"),{action:\"top_n\",assocName:\"ticket_stats_by_agent\",query:{limit:5},raw:!0,path:this.get(\"path\")}),n=this;t.callback(function(e){var t=[];e.data.forEach(function(e){var n=s.User.create({id:e.agent_id});n.fetch(),t.push(i.Object.create({user:n,item:e,link:\"#/users/\"+e.agent_id}))}),n.set(\"content\",t)}),e.push(t)}}),h=i.View.extend(u,{classNames:\"top-agents\",activeName:\"ticketsSolved\",template:l.require(\"overview/top_agents\"),tableSection:c,toggleButton:n(\"../toggle_button\"),seeAllButton:n(\"../see_all_button\"),reporting:n(\"../../index\")});e.exports=h},require.modules[\"views/overview/top_articles.js\"]=function(e,t,n,r){var i=n(\"ember\"),s=n(\"zd\"),o=n(\"../../lib/top_n\"),u=n(\"../../lib/toggle_parent\"),a=n(\"../../lib/toggle_child\"),f=n(\"../../lib/templates\"),l=n(\"../stats\"),c=n(\"./table_section\").extend(a,l,{registerStats:function(e){var t=new o(this.get(\"statName\"),{action:\"top_n\",assocName:\"forum_stats_by_entry\",query:{limit:5},raw:!0,path:this.get(\"path\")}),n=this;t.callback(function(e){var t=[];e.data.forEach(function(e){var n=s.ForumEntry.create({id:e.entry_id});n.set(\"link\",\"/entries/\"+e.entry_id),n.fetch(),t.push(n)}),n.set(\"content\",t)}),e.push(t)}}),h=i.View.extend(u,{classNames:\"top-articles\",activeName:\"entry_view\",template:f.require(\"overview/top_articles\"),tableSection:c,toggleButton:n(\"../toggle_button\"),seeAllButton:n(\"../see_all_button\"),reporting:n(\"../../index\")});e.exports=h},require.modules[\"views/overview/top_searches.js\"]=function(e,t,n,r){var i=n(\"ember\"),s=n(\"../../lib/stats_search\"),o=n(\"../stats\"),u=n(\"../../lib/toggle_parent\"),a=n(\"../../lib/toggle_child\"),f=n(\"../../lib/templates\");n(\"../helpers/percentage\");var l=n(\"./table_section\").extend(a,o,{registerStats:function(e){var t=new s(\"search_stats\",{perPage:5,query:{origin:\"all\",order:this.get(\"order\"),desc:!0},path:this.get(\"path\")}),n=this;t.callback(function(e){n.set(\"content\",e.data)}),e.push(t)}}),c=i.View.extend(u,{template:f.require(\"overview/top_searches\"),activeName:\"searches\",tableSection:l,toggleButton:n(\"../toggle_button\"),seeAllButton:n(\"../see_all_button\"),reporting:n(\"../../index\")});e.exports=c},require.modules[\"views/period.js\"]=function(e,t,n,r){var 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n=this.get(\"parentView\").$(\"#custom-period-error\");if(isNaN(e.valueOf())||isNaN(t.valueOf()))return n.html(u.t(\"txt.views.reporting.period.errors.invalid_date_entered\")),!1;var r=e.valueOf(),i=t.valueOf()-r;return i<=0?(n.html(u.t(\"txt.views.reporting.period.errors.start_date_must_be_before_end_date\")),!1):i>7776e6?(n.html(u.t(\"txt.views.reporting.period.errors.custom_period_3_month_maximum\")),!1):(n.html(\"\"),i)},userDidChangeValue:function(){Em.run.next(this,function(){this.toggleDatepicker();var e=this.get(\"value\");e<3&&this.get(\"router\").update({period:e}),this.get(\"router\").sync()})},didInsertElement:function(){this._super();var e=this,t=this.get(\"router\");t.ready(function(){var 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i=n(\"ember\"),s=n(\"../../lib/stats_search\"),o=n(\"../stats\"),u=n(\"../../lib/toggle_child\"),a=n(\"../../lib/templates\"),f=n(\"jquery.env\");n(\"../helpers/percentage\");var l=i.View.extend(u,o,{template:a.require(\"search/search_table\"),percentage:0,feedbackTabDidChange:function(){if(this.get(\"statName\")!=\"searches\")return;var e=this.getPath(\"parentView.feedbackTab\"),t=this.get(\"statsSources\")[0];e?t.options.query.origin=\"dropbox\":t.options.query.origin=\"all\",this.optionSelected()&&this.refetchStats()}.observes(\"parentView.feedbackTab\"),swapPercent:function(){return 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i=0;i0)return;if(s.get(\"statName\")==\"no_clicks\"&&e.ctr>0)return;e.tickets=e.tickets==null?0:e.tickets,e.avg_results=Math.round(e.avg_results*10)/10;var o=r%2===0?\"even\":\"odd\";n.push(i.Object.create({entry:t.filterProperty(\"id\",e.top_entry_id)[0],item:e,css:o})),r++}),this.set(\"content\",n)}});e.exports=l},require.modules[\"views/see_all_button.js\"]=function(e,t,n,r){var i=n(\"ember\"),s=n(\"../lib/router\"),o=i.Button.extend({tagName:\"a\",classNameBindings:[\"activeClass\"],click:function(){var e=this.get(\"to\");s.global.emit(\"change\",s.rootFor(e));var t=this,n={selected:this.getPath(\"parentView.activeName\")};setTimeout(function(){var t=s.forPath(e);t.update(n),t.sync()},0)}});e.exports=o},require.modules[\"views/sort_toggle.js\"]=function(e,t,n,r){var 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o,u,a=i(\"./config\"),f=e.exports={invitesController:i(\"./agent/controllers/invites_controller\"),chatsController:i(\"./common/controllers/chats_controller\"),Common:{Observer:i(\"./common/observer\"),Model:{User:i(\"./common/models/user\")}},Agent:{Model:{Conversation:i(\"./agent/models/conversation\")}},globals:null,initialize:l,getService:function(){return u}};Ember.Handlebars.registerHelper(\"renderMessage\",function(e){var t=Ember.Handlebars.Utils.escapeExpression($.trim(Ember.getPath(this,e))).replace(/(^|\\s)(www\\.[^\\s]+)/g,'$1$2').replace(/(^|\\s)(http[^\\s]+)/g,'$1$2');return new Ember.Handlebars.SafeString(t)})}}}),chatLotus.module(2,function(){return{id:\"shared\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){e.exports={service:null,Agent:{maximum_chat_requests:99,chat_welcome_message:\"\"},isAgent:!0,accountName:null}}}}),chatLotus.pkg(function(e){return{id:1,name:\"chat_lotus\",main:undefined,mainModuleId:\"index\",modules:[],parents:e}}),chatLotus.module(1,function(){return{id:\"casperjs-patch\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){if(!/casperjs/i.test(navigator.userAgent))return;var o=window.XMLHttpRequest.prototype.send;window.XMLHttpRequest.prototype.send=function(){var e=this,t=arguments;setTimeout(function(){o.apply(e,t)},0)}}}}),chatLotus.module(1,function(){return{id:\"controllers/chat_controller\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=i(\"zendesk\"),a=i(\"chat\"),f=function(e){var t=o.get(e,\"id\"),n=o.get(e,\"newTicketId\");return\"#/tickets/\"+(t||\"new/%@\".fmt(n))+\"/chat\"},l=o.Object.extend({workspace:null,ticket:function(){return this.getPath(\"workspace.ticket\")}.property(\"workspace.ticket\").cacheable(),isNewTicket:function(){return this.getPath(\"ticket.isNew\")}.property(\"ticket.isNew\").cacheable(),chat:function(){return this.getPath(\"ticket.chat\")}.property(\"ticket.chat\").cacheable(),canBeActive:function(){return!!this.get(\"hasChat\")}.property(\"hasChat\").cacheable(),isActive:!1,chatHref:function(){return this.get(\"ticket\")?f(this.get(\"ticket\")):\"\"}.property(\"ticket\").cacheable(),activate:function(){this.get(\"canBeActive\")?(this.set(\"isActive\",!0),this.didActivate()):_.delay(function(){u.Routes.goToHash(this.getPath(\"workspace.baseHref\"))}.bind(this),10)},deactivate:function(){this.set(\"isActive\",!1),this.didDeactivate()},didActivate:function(){var e=this.get(\"chat\");if(!e)return;e.set(\"workspace\",this.get(\"workspace\")),e.set(\"chatController\",this),a.chatsController.set(\"current\",e)},didDeactivate:function(){a.chatsController.set(\"current\",null)},sendMessage:function(){a.chatsController.send(this.get(\"chat\"))},pillVisible:function(){return this.get(\"canBeActive\")}.property(\"canBeActive\").cacheable(),unreadMessages:function(){return this.getPath(\"chat.unreadMessages\")||0}.property(\"chat.unreadMessages\").cacheable(),hasChat:function(){var e=this.get(\"chat\");return e&&(!e.get(\"ended\")||!e.get(\"endedByAgent\"))}.property(\"chat\",\"chat.ended\",\"chat.endedByAgent\").cacheable(),notHaveChatBinding:o.Binding.oneWay(\"hasChat\").not(),shouldShowEndChat:function(){var e=this.getPath(\"workspace.currentMainSection.name\"),t=this.get(\"hasChat\");return!(!t||e!==\"ticket\"&&e!==\"chat\")}.property(\"workspace.currentMainSection.name\",\"hasChat\").cacheable(),tearDown:function(){var e=this.get(\"hasChat\"),t=this.get(\"chat\");t&&e&&!t.getPath(\"ticket.isSaving\")&&this.endChat()},endChat:function(){var e=this.get(\"chat\");e.set(\"endedByAgent\",!0),e.get(\"ended\")?this.routeEndedChat():e.end()},routeEndedChat:function(){var e=this.get(\"chat\");if(!e||!e.getPath(\"ticket.id\"))return;e.get(\"newChat\")?this._routeEndedChatForNewTicket():this._routeEndedChatForExistingTicket()},_routeEndedChatForNewTicket:function(){var e=this.get(\"chat\"),t=e.getPath(\"ticket.id\");if(t==null)return;o.run.next(this,function(){var e=u.Ticket.create({id:t}),n=this.getPath(\"ticket.comment\");this.setPath(\"ticket.chat\",null);var r=this.get(\"workspace\");r&&r.replaceTicket(e),this.setPath(\"ticket.comment\",n)})},_routeEndedChatForExistingTicket:function(){o.run.next(this,function(){var e=this.get(\"workspace\");e&&e.fetchData(\"ticket\"),u.Routes.goToHash(this.getPath(\"ticket.href\")),this.setPath(\"ticket.chat\",null)})}}).reopenClass({openTicketForChat:function(e){var t;this.isTicketOpenForChat(e)||(t=this.makeTicketForChat(e)),t=t||e.get(\"ticket\");var n=f(t);u.Routes.goToHash(n)},makeTicketForChat:function(e){var t,n;return e.getPath(\"ticket.id\")?(n=e.get(\"ticket\"),t=n.get(\"forEditing\")):(n=u.Ticket.newTicket(),t=n.get(\"forEditing\"),t.set(\"newTicketId\",n.get(\"newTicketId\")),t.set(\"assignee\",u.User.create({id:u.getPath(\"currentUser.id\")})),t.set(\"requester\",u.User.create({id:e.getPath(\"requester.id\")}))),t.set(\"chat\",e),n},isTicketOpenForChat:function(e){return!!e.get(\"workspace\")}});e.exports=l}}}),chatLotus.module(1,function(){return{id:\"index\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){function l(e){var t=i(\"zendesk\"),n=i(\"pubsub\"),r=i(\"./shared\"),s=i(\"./lib/service\"),u=null;e.Chat=Em.Object.create({isOnline:!1,Link:i(\"./views/link\")}),e.ChatLotus={NewSubjectView:i(\"./views/tickets/new_subject_view\"),HelperView:i(\"./views/tickets/helper\"),AvailabilityView:i(\"./views/availability_view\"),ActivityView:i(\"./views/activity_view\"),ChatView:i(\"./views/chat_view\"),ElapsedTimeView:i(\"./views/elapsed_time_view\"),EndChatButton:i(\"./views/end_chat_button\"),IconView:i(\"./views/icon_view\"),DialerView:i(\"./views/dialer_view\"),IconViewButton:i(\"./views/icon_view_button\"),DialerInviteButton:i(\"./views/dialer_invite_button\"),InviteButton:i(\"./views/invite_button\"),SendMessageView:i(\"./views/send_message_view\"),MessageView:i(\"./views/message_view\"),SummaryView:i(\"./views/summary_view\"),DialerSummaryView:i(\"./views/dialer_summary_view\"),InviteView:i(\"./views/invite_view\"),ChatController:i(\"./controllers/chat_controller\"),Service:s},t.TicketSharedProperties.reopen({chatHref:function(){return this.get(\"href\")+\"/chat\"}.property(\"href\").cacheable()}),o.info({event:\"initialize-agent-chat\"}),n.initialize(function(n,a){var l;if(n!=\"radar\"){o.info(\"Pubsub is not enabled, but initialize views anyway\",n),i(\"chat\").initialize(e,a,!0);return}l=i(\"chat\"),l.initialize(e,a,!0),r.Conversation=l.Agent.Model.Conversation,r.User=l.Common.Model.User,window.ChatService=u=l.getService();if(f)return;f=!0,o.debug(\"Attaching listeners\"),l.chatsController.addArrayObserver(i(\"./lib/workspace_observer\")),u.on(\"invite\",function(e){o.info(\"Got new invite to room#\"+e.room+\" from user#\",e.user_id);if(!s.Availability.get(\"available\")){o.info({event:\"ignore-invite\",message:e,reason:\"Agent is not available\"});return}l.invitesController.add({chatId:e.room,userId:e.user_id,id:e.respond_with,subject:e.subject,params:e.params}),t.dialerController.set(\"dialerVisible\",!0)}),u.on(\"accept\",function(t){var n=r.pendingInvites[t.room];if(!n||n==\"ignore\"){o.info({event:\"reject-invite\",message:t}),l.invitesController.remove(t.room);return}o.info({event:\"accept-invite\",chatId:t.room});var i=l.chatsController.add(t.room),s=l.invitesController.remove(t.room);s&&(i.set(\"requester\",s.get(\"user\")),i.set(\"ticketId\",s.getPath(\"params.ticket_id\"))),e.ChatLotus.ChatController.openTicketForChat(i)}),u.on(\"cancel\",function(e){o.info({event:\"cancel-invite\",chatId:e.room}),l.invitesController.remove(e.room)})})}i(\"./casperjs-patch\");var o=i(\"minilog\")(\"chat_lotus_init\"),u=i(\"lib/current_account\"),a=e.exports={globals:l(window)},f=!1}}}),chatLotus.module(1,function(){return{id:\"lib/service\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){function a(){f.Availability.get(\"available\")?ChatService.status.available():ChatService.status.unavailable()}var o=i(\"ember\"),u=i(\"pubsub\"),f=e.exports=o.Namespace.create({currentAccount:i(\"lib/current_account\"),hasChatEnabled:function(){var e=this.getPath(\"currentAccount.expirableSettings.has_chat_enabled\"),t=Zd.currentUser.get(\"isAssignable\"),n=Zd.getPath(\"globalPermissions.chatAccess\");return!!(e&&t&&n)}.property(\"currentAccount.expirableSettings.has_chat_enabled\",\"Zd.currentUser.isAssignable\",\"Zd.globalPermissions.chatAccess\").cacheable(),Availability:o.Object.create({available:!1,toggleAvailability:function(){this.get(\"available\")?this.setUnavailable():this.setAvailable()},dialerAvailability:function(){return this.get(\"available\")?I18n.t(\"txt.voice.dialer.online\"):I18n.t(\"txt.voice.dialer.offline\")}.property(\"available\").volatile(),availabilityClass:function(){return this.get(\"available\")?\"available\":\"unavailable\"}.property(\"available\").volatile(),setAvailable:function(){this.set(\"available\",!0),u.connected(a)},setUnavailable:function(){this.set(\"available\",!1),a()}})})}}}),chatLotus.module(1,function(){return{id:\"lib/workspace_observer\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=i(\"zendesk\"),a=i(\"chat\").Common.Observer,f=i(\"./../controllers/chat_controller\"),l=e.exports=a.create({itemWasAdded:function(e){u.dialerController.set(\"dialerVisible\",!1)}})}}}),chatLotus.module(1,function(){return{id:\"shared\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){e.exports={pendingInvites:{},User:null,Conversation:null}}}}),chatLotus.module(1,function(){return{id:\"views/activity_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"./message_view\"),u=i(\"./chat_view\"),a=e.exports=o.extend({templateName:\"chat/activity\",content:null,enduserStateBinding:Em.Binding.oneWay(\"content.participants.enduser.state\"),didInsertElement:function(){this._super();var e=this.nearestInstanceOf(u);e&&e.observeFocus(this,\"_scrollDown\",!0)},activity:function(e){var t=this.get(\"enduserState\"),n=this.get(\"content\");return t&&{user:n&&n.participants.getById(t.userId),active:t.value==1,typing:t.value==2,paused:t.value==3,stopped:t.value==4,gone:t.value==5}}.property(\"enduserState\"),onActivityChanged:function(){var e=this.get(\"enduserState\");e&&(e.value==2||e.value==1)&&Em.run.next(this,this._scrollDown)}.observes(\"enduserState\")})}}}),chatLotus.module(1,function(){return{id:\"views/availability_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=e.exports=o.View.extend({templateName:\"chat/availability\",isVisibleBinding:\"ChatLotus.Service.hasChatEnabled\"})}}}),chatLotus.module(1,function(){return{id:\"views/chat_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=i(\"lotus\"),a=o.Object.extend(Ember.TargetActionSupport,{visible:o.required(),triggerAction:function(e){this.get(\"visible\")==e&&this._super()}}),f=o.Mixin.create({targetActions:[],observeFocus:function(e,t,n){this.get(\"targetActions\").push(a.create({target:e,action:t,visible:!!n}))},_watchIsVisible:function(){var e=this.get(\"isVisible\");o.run.next(this,function(){this.get(\"targetActions\").forEach(function(t){t.triggerAction(e)})})}.observes(\"isVisible\")}),l=o.View.extend(f,{templateName:\"chat/frame\",classNames:[\"chat\"],resetScroll:function(){this.get(\"isVisible\")&&o.run.next(this,function(){var e=this.$(\".chat_body\");e.animate({scrollTop:e.prop(\"scrollHeight\")},-1)})}.observes(\"isVisible\")});e.exports=l}}}),chatLotus.module(1,function(){return{id:\"views/dialer_invite_button\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=i(\"../shared\"),a=e.exports=o.Button.extend({targetBinding:\"Chat.invitesController\",action:function(){var e=this.get(\"target\"),t=this.get(\"invite\"),n=this.get(\"triggers\");return function(){u.pendingInvites[t.chatId]=n,e[n](t)}}.property()})}}}),chatLotus.module(1,function(){return{id:\"views/dialer_summary_view\"\n,pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=e.exports=Em.View.extend({classNames:[\"below\",\"chat_summary\"],isVisibleBinding:Em.Binding.oneWay(\"Chat.invitesController.hasInvites\")})}}}),chatLotus.module(1,function(){return{id:\"views/dialer_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=e.exports=Em.View.extend({templateName:\"chat/dialer\",invitesBinding:\"Chat.invitesController\",isVisibleBinding:\"ChatLotus.Service.hasChatEnabled\",displaySummary:!1,toggleSummary:function(){this.set(\"displaySummary\",!this.get(\"displaySummary\"))}})}}}),chatLotus.module(1,function(){return{id:\"views/elapsed_time_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=e.exports=o.View.extend({template:o.Handlebars.compile(\"{{duration}}\"),content:null,duration:function(e){var t=this.get(\"content\");if(typeof t==\"undefined\")return\"--\";var n=\"\",r=Math.floor(t/3600),i=Math.floor(t/60)%60,s=t%60;return r&&(n+=I18n.t(\"txt.chat.user_wait_hours\",{hours:r})+\" \"),i&&(n+=I18n.t(\"txt.chat.user_wait_minutes\",{minutes:i})+\" \"),s&&(n+=I18n.t(\"txt.chat.user_wait_seconds\",{seconds:s})),n}.property(\"content\")})}}}),chatLotus.module(1,function(){return{id:\"views/end_chat_button\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=e.exports=o.Button.extend({classNames:[\"end_chat\"],targetBinding:o.Binding.oneWay(\"workspace.chatController\"),action:\"endChat\",isVisibleBinding:o.Binding.oneWay(\"workspace.chatController.shouldShowEndChat\")})}}}),chatLotus.module(1,function(){return{id:\"views/icon_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=e.exports=o.View.extend(Lotus.Mixins.SingletonView,{templateName:\"chat/icon\",singletonPath:\"Chat.icon\",classNames:[\"chat_icon\"],invitesBinding:\"Chat.invitesController\",isVisibleBinding:\"ChatLotus.Service.hasChatEnabled\",displaySummary:!1,toggleSummary:function(){this.set(\"displaySummary\",!this.get(\"displaySummary\"))}})}}}),chatLotus.module(1,function(){return{id:\"views/icon_view_button\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=e.exports=o.Button.extend({classNameBindings:[\"Chat.invitesController.hasInvites:active\",\"ChatLotus.Service.Availability.available:online\"]})}}}),chatLotus.module(1,function(){return{id:\"views/invite_button\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=i(\"../shared\"),a=e.exports=o.Button.extend({tagName:\"a\",targetBinding:\"Chat.invitesController\",action:function(){var e=this.get(\"target\"),t=this.get(\"invite\"),n=this.get(\"triggers\");return function(){u.pendingInvites[t.chatId]=n,e[n](t)}}.property()})}}}),chatLotus.module(1,function(){return{id:\"views/invite_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=e.exports=Em.View.extend({classNames:[\"invite\"],didInsertElement:function(){var e=this;this.$().mouseenter(function(){e.$(\".buttons\").slideDown(100)}).mouseleave(function(){e.$(\".buttons\").slideUp(100)})}})}}}),chatLotus.module(1,function(){return{id:\"views/link\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=o.Button,a=e.exports=u.extend({tagName:\"a\",type:null,attributeBindings:[\"href\"],href:\"\",click:function(e){var t=o.get,n=o.set,r=this.content||this.parentView.content,i=t(this,\"action\"),s=t(this,\"targetObject\"),u=s[i];u.call(s,r)}})}}}),chatLotus.module(1,function(){return{id:\"views/message_body\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=o.View,a=o.Handlebars;e.exports=u.extend({template:a.compile(\"{{renderMessage content}}\"),content:null})}}}),chatLotus.module(1,function(){return{id:\"views/message_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=i(\"underscore\"),a=e.exports=o.View.extend({templateName:\"chat/message\",notification:function(){var e=this.content.get(\"userId\"),t=this.content.get(\"user\").get(\"name\"),n=this.content.get(\"user\").get(\"alias\"),r=this.content.get(\"userJoined\"),i=this.content.get(\"userLeft\");return o.I18n.t(\"txt.chat.user_\"+(r?\"joined\":\"left\"),{user:n||t})}.property(\"content.user.name\",\"content.user.alias\"),didInsertElement:function(){this._super(),this._scrollDown()},_scrollDown:function(){return u.throttle(function(){o.run.next(this,function(){var e=this.nearestWithProperty(\"scrollContainer\");if(!e)return;var t=e.get(\"element\"),n=this.$(t),r=n.prop(\"scrollHeight\");n.animate({scrollTop:r},-1)})},250)}()})}}}),chatLotus.module(1,function(){return{id:\"views/send_message\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"jquery\"),u=i(\"ember\");e.exports=u.TextArea.extend({keyDown:function(){function n(){var n=e.val();n!=t&&(t=n),n.length===0&&window.Chat.activitySender.notifyDelete()}var e,t;return function(t){e||(e=o(this.get(\"element\")),e.keydown(n),e.keyup(n),e.click(n)),t.keyCode==13&&(window.Chat.chatsController.send(this.get(\"chat\")),t.preventDefault()),window.Chat.activitySender.notifyTyping()}}()})}}}),chatLotus.module(1,function(){return{id:\"views/send_message_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"ember\"),u=i(\"./send_message.js\"),a=e.exports=u.extend({didInsertElement:function(){this._super();var e=this.nearestInstanceOf(ChatLotus.ChatView);e.observeFocus(this,\"focus\",!0),this.focus()},focus:function(){o.run.next(this,function(){this.$(this.get(\"element\")).focus()})}})}}}),chatLotus.module(1,function(){return{id:\"views/summary_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=e.exports=Em.View.extend(Zendesk.FocusGroup,{classNames:[\"popover\",\"below\",\"chat_summary\"],focusGroup:\".content\",isVisibleBinding:Em.Binding.oneWay(\"Chat.invitesController.hasInvites\"),groupFocusOut:function(){this.parentView.set(\"displaySummary\",!1)}})}}}),chatLotus.module(1,function(){return{id:\"views/tickets/helper\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){(function(){Handlebars.registerHelper(\"chatTicketHref\",function(){var e=this.getPath(\"content.ticketId\"),t=this.getPath(\"content.ticketLink\");return new Handlebars.SafeString('%@'.fmt(e,t))}),Handlebars.registerHelper(\"chatOrganizationHref\",function(){var e=this.getPath(\"content.userId\");return new Handlebars.SafeString(\"#/users/%@/organization/tickets\".fmt(e))}),Handlebars.registerHelper(\"chatUserHref\",function(){var e=this.getPath(\"content.userId\");return new Handlebars.SafeString(\"#/users/%@\".fmt(e))})})()}}}),chatLotus.module(1,function(){return{id:\"views/tickets/new_subject_view\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){(function(){Zendesk.NewTicketSubjectTextField.reopen({isVisibleBinding:Em.Binding.oneWay(\"workspace.chatController.notHaveChat\")})})()}}}),chatLotus.pkg(2,function(e){return{id:3,name:\"chat_nexus\",main:undefined,mainModuleId:\"index\",modules:[],parents:e}}),chatLotus.module(3,function(){return{id:\"index\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){t.Room=i(\"./room\"),t.Service=i(\"./service\")}}}),chatLotus.module(3,function(){return{id:\"room\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){function a(e,t){this.setup(e,t)}var o=i(\"miniee\"),u=i(\"minilog\")(\"chat_nexus_room\");a.prototype={setup:function(e,t){var n=this;this.room=e,this.service=t,this.radar=t.radar,this.presence=t.radar.presence(\"chat/\"+this.room+\"/participants\"),this.channel=t.radar.message(\"chat/\"+this.room+\"/messages\")},send:function(e){this.channel.publish({type:\"message\",message:e,user_id:this.service.userId,at:(new Date).getTime()})},activity:function(e){this.channel.publish({type:\"activity\",user_id:this.service.userId,state:e})},origin:function(e,t){this.channel.publish({type:\"origin\",name:e,meta:t})},invite:function(e){this.radar.message(\"chat/user/\"+e).publish({type:\"invite\",room:this.room,user_id:this.service.userId})},join:function(){this.observe(this.room),this.presence.set(\"online\")},observe:function(e){var t=this;this.presence.on(function(e){if(!e.op||!e.value)return;for(var n in e.value){if(!e.value.hasOwnProperty(n))continue;t.emit(e.op,n)}}).sync(),this.channel.on(function(e){!e.type&&e.value&&e.value.type&&(e=e.value),t.emit(\"message\",e)}).sync()},leave:function(){u.info(\"Leaving room#\"+this.room),this.presence.set(\"offline\").unsubscribe(),this.channel.unsubscribe()}},o.mixin(a),e.exports=a}}}),chatLotus.module(3,function(){return{id:\"service\",pkg:arguments[0],wrapper:function(e,t,n,r,i,s){var o=i(\"miniee\"),u=i(\"minilog\")(\"chat_nexus_service\"),a=function(e){var t=this;this.accountName=e._me.accountName,this.userId=e._me.userId,this.userType=e._me.userType,this.radar=e,this.status={available:function(){e.presence(\"chat/availability\").set(\"online\")},unavailable:function(){e.presence(\"chat/availability\").set(\"offline\")}};var n=[\"on\",\"removeListener\",\"removeAllListeners\",\"emit\",\"next\",\"once\",\"when\"];for(var r=0;r-1&&this._events[e]&&this._events[e][n];n--)this._events[e][n].apply(this,t);if(this._routes)for(n=this._routes.length-1;n>-1;n--)this._routes[n][0].test(e)&&this._routes[n][1].apply(this,t);return this},o.mixin=function(e){var t=[\"on\",\"removeListener\",\"removeAllListeners\",\"emit\",\"next\",\"once\",\"when\"];for(var n=0;n:\\n\\n> **\\n> ##- Skriv ikke under denne linje -##\\n>\\n> [image: Annabella Kövessy]\\n>\\n> *Annabella Kövessy* (Support)\\n>\\n> Feb 11 08:40 (CET)\\n>\\n> Kedves Ágnes!\\n>\\n> Sajnos konkrétummal még nem tudunk szolgálni, de a bevezetés folyamatban\\n> van. Reméljük, hogy az elkövetkezendő hetekben már működni fog az átutalás,\\n> mint fizetési lehetőség.\\n> Honlapunkon tud majd tájékozódni a további részletekről.\\n>\\n> Megértését és türelmét köszönjük!\\n>\\n> Üdvözlettel:\\n>\\n> Az Ön ELITTÁRS Ügyfélszolgálata\\n>\\n> ELITTARS - Diplomások és igényes egyedülállók társkeresője\\n> Mi az ELITTARS.hu arra törekszünk, hogy honlapunk segítségével minden\\n> tagunk számára megtaláljuk a hozzá leginkább illő társat, a legmagasabb\\n> szintű szolgáltatás biztosításával.\\n>\\n> [image: Ágnes]\\n>\\n> *Ágnes*\\n>\\n> Feb 09 08:42 (CET)\\n>\\n> Kedves Annabella,\\n>\\n> Van valami hír az átutalási lehetőségről?\\n>\\n> Előre is köszönöm,\\n>\\n> Üdv.: Bella Ágnes\\n>\\n> 2013. február 4. 13:02 írta, :\\n>\\n> [image: Annabella Kövessy]\\n>\\n> *Annabella Kövessy* (Support)\\n>\\n> Feb 04 13:02 (CET)\\n>\\n> Kedves Ágnes!\\n>\\n> Igyekezni fogunk, addig is szíves türelmét kérjük!\\n>\\n> Üdvözlettel:\\n>\\n> Kövessy Annabella\\n>\\n> [image: Ágnes]\\n>\\n> *Ágnes*\\n>\\n> Feb 01 19:46 (CET)\\n>\\n> Kedves Annabella,\\n>\\n> Köszönöm az információkat.\\n> A legbiztonságosabb az, ha megvárom a banki átutalást.\\n> Kérem siessenek vele, nehogy emiatt szalasszam el az igazit! ;)\\n>\\n> Üdvözlettel:\\n> Bella Ágnes\\n>\\n> 2013. január 31. 10:08 írta, :\\n>\\n> [image: Annabella Kövessy]\\n>\\n> *Annabella Kövessy* (Support)\\n>\\n> Jan 31 10:08 (CET)\\n>\\n> Tisztelt Ügyfelünk!\\n>\\n> Önnek van lehetősége ismerőse által is átutalni a szóbanfogó összeget, ez\\n> az Ön döntése. Kérjük vegye figyelembe, hogy szerződéseink automatikusan\\n> megújulnak. Amennyiben Ön nem kéri időben az automatikus megújulás\\n> megszüntetését, szerződése meghosszabbítódik és az összeg újra levonásra\\n> kerül (ismerőse, vagy az Ön) bankszámlájáról.\\n>\\n> Az ELITTÁRS Általános Szerződési Feltételei szerint (www.elittars.hu/aszf)\\n> minden fizetési kötelezettséggel járó tagságról szóló szerződés, a\\n> mindenkori szerződésben meghatározott időtartammal automatikusan\\n> meghosszabbítódik, amennyiben az ügyfél a felmondási határidőn belül, a\\n> szerződés lejárta előtt, a szerződés megszüntetését nem kezdeményezi.\\n> A fizetési kötelezettséggel járó tagság rendes felmondási határideje 7\\n> nappal a meghatározott szerződési időszak lejárta előtt ér végét.\\n>\\n> Örömmel tájékoztatjuk, hogy az elkövetkezendő hetekben bevezetjük a banki\\n> átutalást, mint fizetési lehetőséget. Eddig nem volt olyan bankszámlánk,\\n> melyre a banki átutalás megtörténhetett volna. A pénzügyekkel foglalkozó\\n> munkatársaink azon dolgoznak, hogy ez mielőbb létrejöhessen.\\n>\\n> Felhívjuk kedves figyelmét, hogy az ezzel kapcsolatos információkról a\\n> későbbiekben honlapunkon tud majd tájékozódni.\\n> Türelmét és megértését köszönjük!\\n>\\n> Üdvözlettel:\\n> Az Ön ELITTÁRS Ügyfélszolgálata\\n> ELITTARS - Diplomások és igényes egyedülállók társkeresője\\n> Mi az ELITTARS.hu arra törekszünk, hogy honlapunk segítségével minden\\n> tagunk számára megtaláljuk a hozzá leginkább illő társat, a legmagasabb\\n> szintű szolgáltatás biztosításával.\\n>\\n> Üdvözlettel:\\n>\\n> Az Ön ELITTÁRS Ügyfélszolgálata\\n> ELITTARS - Diplomások és igényes egyedülállók társkeresője\\n>\\n> Mi az ELITTARS.hu arra törekszünk, hogy honlapunk segítségével minden\\n> tagunk számára megtaláljuk a hozzá leginkább illő társat, a legmagasabb\\n> szintű szolgáltatás biztosításával.\\n>\\n> [image: Ágnes]\\n>\\n> *Ágnes*\\n>\\n> Jan 29 13:54 (CET)\\n>\\n> Kedves Annabella,\\n>\\n> A segítségét szeretném kérni. Én nem rendelkezem bankszámlával\\n> bármennyire is meglepő. Most jártam a bankban, mert csak emiatt\\n> nyitni szerettem volna egy számlát. A számla havi díja 650 Ft +\\n> a kártya hozzá 6.000 Ft. Ha egy éven belül szüntetem meg a számlát\\n> + 6.000 Ft. Tehát minimum 14.000 Ft + az Önök díja, hogy regisztrálhassak\\n> az oldalon.\\n> Ha postai csekken be lehetne fizetni, vagy valamelyik ismerősöm által\\n> át lehetne utalni az összeget,, azonnal regisztrálnék.\\n> Kérem, legyen kedves segíteni, hogy találjunk valamilyen megoldást.\\n>\\n> Előre is köszönöm.\\n>\\n> Üdvözlettel:\\n> Bella Ágnes\\n>\\n> 2013. január 25. 14:14 írta, :\\n>\\n> [image: Annabella Kövessy]\\n>\\n> *Annabella Kövessy* (Support)\\n>\\n> Jan 25 14:14 (CET)\\n>\\n> Tisztelt Ügyfelünk!\\n>\\n> Köszönjük visszajelzését!\\n>\\n> Az ELITTÁRS iránti nagy érdeklődés következtében nap mint nap számos új\\n> felhasználót üdvözölhetünk oldalunkon. Ebből kifolyólag az\\n> ügyfélszolgálatunk rendkívül elfoglalt. Köszönjük eddigi türelmét és\\n> megértését!\\n>\\n> Az ELITTÁRS csapata folyamatosan dolgozik azon, hogy ügyfeleinknek\\n> biztonságos és kényelmes fizetési módokat kínáljon.\\n>\\n> Örömmel tájékoztatjuk, hogy az elkövetkezendő hetekben bevezetjük a banki\\n> átutalást, mint fizetési lehetőséget.\\n> Felhívjuk kedves figyelmét, hogy az ezzel kapcsolatos információkról a\\n> későbbiekben honlapunkon tud majd tájékozódni!\\n>\\n> A csekken történő pénzbefizetés, illetve az SMS és telefon segítségével\\n> történő vásárlás jelenleg nem szerepel a fizetési lehetőségeink között.\\n>\\n> Jelenleg az alábbi fizetési lehetőségek közül választhat:\\n>\\n> -\\n>\\n> Bankkártyás fizetés (Master Card, Visa, American Express)\\n> A fizetés során elfogadunk Master Card, Visa és American Express\\n> hitelkártyákat egyaránt. Válassza ki az Önnek megfelelő Prémium tagságot és\\n> a bankkártyája adatainak megadásával erősítse meg a tagság igénylési\\n> szándékát. Közvetlenül a Prémium tagság igénylése után, a bankszámlája\\n> megterhelésének időpontjában, az Ön Prémium tagsága aktiválódik. Minden\\n> adat, amit Ön a rendelkezésünkre bocsát (pl.: személyes adatok, fizetési\\n> információk egy fizetési kötelezettséggel járó tagság megrendelése esetén)\\n> SSL-kódolva (Secure Socker Loyer) titkosított, ezzel is védve adatainak\\n> biztonságát.\\n> -\\n>\\n> Paypal fizetés\\n> Ehhez kattintson az Önnek megfelelő Prémium tagság kiválasztása után a\\n> Paypal fizetési módra. Az adatai megerősítése után közvetlenül a Paypal\\n> oldalra irányítjuk, ahol a saját Paypal felhasználói adatival\\n> bejelentkezhet, és a fizetést visszaigazolhatja. Ha esetleg még nem\\n> rendelkezne saját Paypal fiókkal, ott létrehozhatja azt, vagy használhatja\\n> az ideiglenes hozzáférést a fizetés megerősítéséhez.\\n>\\n> Amennyiben további kérdése merülne fel, kérem forduljon\\n> Ügyfélszolgálatunkhoz bizalommal!\\n>\\n> Üdvözlettel:\\n>\\n> Az Ön ELITTÁRS Ügyfélszolgálata\\n> ELITTARS - Diplomások és igényes egyedülállók társkeresője\\n>\\n> Mi az ELITTARS.hu arra törekszünk, hogy honlapunk segítségével minden\\n> tagunk számára megtaláljuk a hozzá leginkább illő társat, a legmagasabb\\n> szintű szolgáltatás biztosításával.\\n>\\n> [image: Ágnes]\\n>\\n> *Ágnes*\\n>\\n> Jan 22 14:10 (CET)\\n>\\n> Tisztelt Ügyintéző,\\n>\\n> Postai csekkel vagy átutalással szeretnék előfizetni a szolgáltatásukra.\\n> Milyen számlaszámra lehet utalni az összeget?\\n>\\n> Előre is köszönöm,\\n>\\n> Üdvözlettel:\\n> Bella Ágnes\\n> Message-Id:S8WV50S5_5118a0616d6f0_3a2071587c31831c8_sprut\\n>\",\"priority\":null,\"status\":\"open\",\"recipient\":\"support@affinitas.de\",\"requester_id\":323898078,\"submitter_id\":323898078,\"assignee_id\":284451877,\"organization_id\":null,\"group_id\":20425147,\"collaborator_ids\":[],\"forum_topic_id\":null,\"problem_id\":null,\"has_incidents\":false,\"due_at\":null,\"tags\":[\"dk\",\"email\",\"empty_answer\",\"hu\",\"sla_warning_36_assigned\",\"sla_warning_36_unassigned\"],\"custom_fields\":[],\"satisfaction_rating\":null,\"sharing_agreement_ids\":[],\"fields\":[]},{\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2188792.json\",\"id\":2188792,\"external_id\":null,\"via\":{\"channel\":\"email\",\"source\":{\"from\":{\"address\":\"photo@edarling.fr\",\"name\":\"photo@edarling.fr\"},\"to\":{\"address\":\"support@affinitas.de\",\"name\":\"Support\"},\"rel\":null}},\"created_at\":\"2013-02-22T15:37:31Z\",\"updated_at\":\"2013-02-25T13:05:10Z\",\"type\":null,\"subject\":\"Mon profil\",\"description\":\"Submitted on Friday, February 22, 2013 - 17:36\\nSubmitted by anonymous user: [195.71.68.16]\\nSubmitted values are:\\n\\nChoisissez: homme\\nNom: Sanchez\\nPrénom: Pierre\\nAdresse e-mail: photo@edarling.fr\\nMembre Premium:\\nObjet: Mon profil\\nMessage: Bref.\\n\\n\\nLes résultats de cette soumission peuvent être vus ici :\\nhttp://www.edarling.fr/node/624/submission/92492\",\"priority\":\"high\",\"status\":\"solved\",\"recipient\":\"profil@edarling.fr\",\"requester_id\":303495923,\"submitter_id\":303495923,\"assignee_id\":284451767,\"organization_id\":null,\"group_id\":20425137,\"collaborator_ids\":[],\"forum_topic_id\":null,\"problem_id\":null,\"has_incidents\":false,\"due_at\":null,\"tags\":[\"email\",\"fr\",\"sla_warning_36_assigned\",\"sla_warning_36_unassigned\"],\"custom_fields\":[],\"satisfaction_rating\":null,\"sharing_agreement_ids\":[],\"fields\":[]},{\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2191567.json\",\"id\":2191567,\"external_id\":null,\"via\":{\"channel\":\"web\",\"source\":{\"to\":{},\"from\":{\"ticket_id\":null,\"subject\":null},\"rel\":\"follow_up\"}},\"created_at\":\"2013-02-24T07:57:52Z\",\"updated_at\":\"2013-02-25T10:54:26Z\",\"type\":null,\"subject\":\"Re: Atención al Cliente eDarling (ticket n.º #2049079)\",\"description\":\"Dies ist eine Folgeanfrage zu Ihrer vorherigen Anfrage Nr. #2049079 „Atención al Cliente eDarling“.\\n\\nHola:\\nsoy Mari Cruz, como ya les dije estoy muy agradecida por su contestacion,\\npero hay una cosa que no me han contestado y que precisaria conocer. si yo\\nsubo una foto a mi perfil, tengo entendido que esta foto se mostrará a\\nTODAS MIS PAREJAS PROPUESTAS QUE SEAN MIEMBROS PREMIUM. Esto es asi?\\n\\n¿Es posible que yo sea quien autorice a qué miembros de los propuestos les\\ndejo ver mi foto?? Para mi esta respuesta es muy importante. Es un tema de\\ndiscreción, puesto que no me importa que vean mi foto quien yo decida que\\nla veo y por otro lado controlo quien a visto mi foto y quien nol.\\n\\n\\nEl 2 de febrero de 2013 17:25, MARI CRUZ FERNANDEZ ANGULO <\\ncruzferan2012@gmail.com> escribió:\\n\\n> Hola muchisimas gracias por contestarmel. En estos momentos no dispongo de\\n> mucho tiempo, pero creo mucho en las afinidades a la hora de tener éxito\\n> con una pareja.\\n>\\n> El 17 de enero de 2013 16:40, escribió:\\n>\\n> **\\n>> ##- Por favor, escriba su respuesta encima de esta línea -##\\n>>\\n>> [image: eDarling Atención al cliente]\\n>>\\n>> *eDarling Atención al cliente* (Support)\\n>>\\n>> 17 ene. 16:40 (CET)\\n>>\\n>> Estimada Mari,\\n>>\\n>> muchas gracias por su mensaje y disculpe la demora en nuestra\\n>> contestación.\\n>>\\n>> Como ya le informamos en nuestra anterior comunicación siendo usuario\\n>> Premium podrá contactar con todas sus parejas sugeridas. Únicamente\\n>> aquellos usuarios que son básicos no podrán contestar a sus mensajes, pero\\n>> podrán enviarle una notificación informándole de esta situación. Es decir,\\n>> usted podrá contactar siempre con todas las parejas sugeridas que le\\n>> interesen, haciendo uso de cualquiera de nuestras herramientas de contacto,\\n>> y el usuario contactado si es Premium podrá hacer uso del mismas\\n>> herramientas que usted para responderle. Pero en el caso de ser un usuario\\n>> básico, la persona con la que ha intentado contactar; ésta únicamente podrá\\n>> enviarle \\\"Sonrisas\\\" o \\\"Cinco preguntas\\\".\\n>>\\n>> Así, en respuesta a su consulta sobre si es posible o no saber, antes de\\n>> contactar con un usuario, si es Premium o no (básico), lamentamos\\n>> informarle que por el momento no disponemos de esta función en la\\n>> plataforma. Es decir, los clientes de eDarling no pueden conocer si un\\n>> usuario es Premium o no. Sin embargo, usted como usuaria, si envía un\\n>> mensaje a una de sus parejas sugeridas no Premium, ésta no podrá leer el\\n>> mensaje pero; sí podrá contestarle mediante un correo automático en el que\\n>> se le informa que el usuario no es Premium y que no puede leer su mensaje.\\n>>\\n>> De esta forma, en resumen, nuestro método de compatibilidad de parejas le\\n>> garantiza que le serán presentados aquellos candidatos con los que tenga\\n>> una alta afinidad, de la misma manera usted será sugerida como candidata\\n>> con alta compatibilidad para los usuarios idóneos. Este aspecto, siendo el\\n>> principal a considerar en la sugerencia de parejas, se complementa con los\\n>> criterios de búsqueda que usted ha determinado en su perfil. Así, para la\\n>> sugerencia de parejas, se da preferencia a aquellos usuarios que disponen\\n>> de un perfil completo, es decir, han añadido alguna foto y han editado\\n>> todos los textos. Sin embargo, el sistema de compatibilidad se basa, sobre\\n>> todo, en sus resultados del test y en sus preferencias de búsqueda para\\n>> sugerirle personas afines a usted, por lo tanto no distingue entre usuarios\\n>> Premium o no Premium.\\n>>\\n>> También le indico que, si bien, no es requisito indispensable hacerse\\n>> usuario Premium para hacer uso del servicio, desde eDarling ponemos todo\\n>> nuestro empeño en desarrollar diversas promociones para garantizar que el\\n>> número de parejas sugeridas Premium sea progresivamente mayor.\\n>>\\n>> Lamentamos los inconvenientes que esto le pueda ocasionar. Seguiremos\\n>> trabajando en mejorar la calidad de nuestro servicio.\\n>>\\n>> Aprovechamos la ocasión para desearle la mejor de las suertes en la\\n>> búsqueda de pareja.\\n>>\\n>> Para cualquier pregunta al respecto no dude en ponerse en contacto con\\n>> nosotros vía correo electrónico a soporte@edarling.es, o bien a través\\n>> del teléfono llamando al 0034-902006469.\\n>>\\n>> Atentamente,\\n>>\\n>> Ramón Tejada\\n>> Su Servicio de Atención al Cliente eDarling\\n>>\\n>> eDarling - Para solteros exigentes\\n>>\\n>> Mejor Website 2011 en la categoría \\\"Páginas para encontrar pareja\\\"\\n>>\\n>> En www.eDarling.es invertimos todo nuestro\\n>> esfuerzo en ofrecerle a cada uno de nuestros usuarios sugerencias de pareja\\n>> afines, así como el mejor servicio.\\n>> Affinitas GmbH | Kohlfurter Straße 41/43 | 10999 Berlín | Alemania\\n>> Gerentes generales: Lukas Brosseder, David Khalil, Christian Vollmann\\n>> Registrado en la ciudad de Berlín, HRB 115958\\n>>\\n>> [image: MARI CRUZ FERNANDEZ ANGULO]\\n>>\\n>> *MARI CRUZ FERNANDEZ ANGULO*\\n>>\\n>> 12 ene. 12:40 (CET)\\n>>\\n>> Submitted on Saturday, January 12, 2013 - 13:40\\n>> Submitted by anonymous user: [195.71.68.16]\\n>> Submitted values are:\\n>>\\n>> Tratamiento: Señora\\n>> Apellidos: F A\\n>> Nombre: MC\\n>> E-Mail: cruzferan2012@gmail.com\\n>> Usuario Premium:\\n>> Asunto: Toma de contacto\\n>> Mensaje:\\n>> HE HECHO UNA CONSULTA QUE NO ME HA SIDO CONTESTADA TODAVIA, NI LA HE\\n>> ENCONTRADO EN LOS MENSAJES DE AYUDA Y ES LA SIGUIENTE:\\n>> Si yo pago una cuenta premium, ¿ puedo contactar con cualquiera de las\\n>> parejas propuestas, o solo puedo contactar con los que hayan ya pagado\\n>> una\\n>> cuenta? Lo que yo veo es que dentro de mis parejas propuestas hay gente\\n>> que\\n>> vive cerca pero puede ser que ninguno de ellos haya hecho una suscripción\\n>> de\\n>> pago y por tanto no pueda contactar con ellos.\\n>>\\n>>\\n>> The results of this submission may be viewed at:\\n>> https://www.edarling.es/node/604/submission/35973\\n>> 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Příběh bychom zveřejnili zde:  https://www.edarling.cz/pribehy-zamilovanych.\\nBudeme se těšit na Váš text,\\npopřípadě společné fotografie na e-mailu pribehy@edarling.cz .\\n \\nZa oddělení Péče o zákazníka\\n \\nDita Tesařová\\ne Darling   -  Seznamka pro náročné\\n\\neDarling  se pro Vás každý den snaží nalézt\\nvhodné partnery a poskytovat Vám co nejlepší zákaznickou péči.\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlín  | \\nNěmecko\\nJednatelé společnosti: Lukas Brosseder, David Khalil, Christian\\nVollmann\\nČíslo v obchodním rejstříku: 115958 B, matrika: Obvodní soud\\nBerlin-Charlottenburg,\\nKontakt\\neDarling na Facebooku\\n\\nJestliže jste zapomněli heslo, klikněte zde .\\nChcete znát příběhy dvojic, které se seznámily díky eDarlingu? Klikněte zde .\\nPřečtěte si Všeobecné obchodní podmínky. Klikněte zde .\\n\\n23/11/2012 09:46 - Lukas napsal:\\n\\nDobrý den,\\n\\nvím, že jsem výpověď zaslal o jeden den později. Nicméně\\ndůvod mé výpovědi není, že bych byl nespokojen s Vašimi\\nslužbami, ale protože jsem právě v tento den Vaším\\nprostřednictvím našel partnerku, se kterou bych rád budoval\\nvztah a nepřijde mi morální zůstávat aktivní na profilu.\\nVaši seznamku jsem již několikrát doporučil a v případě, že\\nby náš vztah po nějakém čase skončil, určitě Vašich služeb\\nopět využiji. 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Držíme Vám palce a přejeme spoustu příjemných\\nspolečných chvilek.\\n\\nZa celý tým eDarling\\n\\nDita Tesařová\\n\\ne Darling   -  Seznamka pro náročné\\n\\neDarling  se pro Vás každý den snaží nalézt\\nvhodné partnery a poskytovat Vám co nejlepší zákaznickou péči.\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlín  | \\nNěmecko\\nJednatelé společnosti: Lukas Brosseder, David Khalil, Christian\\nVollmann\\nČíslo v obchodním rejstříku: 115958 B, matrika: Obvodní soud\\nBerlin-Charlottenburg,\\nKontakt\\neDarling\\nna Facebooku\\n\\nJestliže jste zapomněli heslo, klikněte zde .\\nChcete znát příběhy dvojic, které se seznámily díky eDarlingu? Klikněte zde .\\nPřečtěte si Všeobecné obchodní podmínky. Klikněte zde .\\n\\n27/11/2012 00:54 - Lukas napsal:\\nDobrý\\nden,\\n\\nrád Vám napíši, ale zatím je příliš brzy. Pokud bude náš\\nvztah dlouhodobý, rád nějaký článek zveřejním.\\n\\nLukáš\\n\\nDne 26.11.2012 16:04, Služby Zákazníkům eDarling napsal(a):\\n \\n\\nMilý  Lukáši,\\n \\ngratulujeme. Velmi nás těší, že\\njsme Vám úspěšně pomohli nalézt partnerku, s níž se cítíte\\nšťastný. Přejeme Vám oběma do budoucna mnoho úspěchů a spokojený\\nvztah!\\nPokud by Vám nevadilo napsat nám\\npár řádek, rádi bychom se o Vašem seznámení dozvěděli více. Váš\\npříběh by byl velkou motivací pro naše kolegy. Pokud byste nám\\nho povolili zveřejnit i na našich stránkách, jistě by navíc\\npodpořil i ostatní uživatele, kteří svého životního partnera\\nzatím hledají. Příběh bychom zveřejnili zde:  https://www.edarling.cz/pribehy-zamilovanych.\\nBudeme se těšit na Váš text,\\npopřípadě společné fotografie na e-mailu pribehy@edarling.cz .\\n \\nZa oddělení Péče o zákazníka\\n \\nDita Tesařová\\ne Darling   -  Seznamka pro náročné\\n\\neDarling  se pro Vás každý den snaží nalézt\\nvhodné partnery a poskytovat Vám co nejlepší zákaznickou péči.\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlín  | \\nNěmecko\\nJednatelé společnosti: Lukas Brosseder, David Khalil, Christian\\nVollmann\\nČíslo v obchodním rejstříku: 115958 B, matrika: Obvodní soud\\nBerlin-Charlottenburg,\\nKontakt\\neDarling na Facebooku\\n\\nJestliže jste zapomněli heslo, klikněte zde .\\nChcete znát příběhy dvojic, které se seznámily díky eDarlingu? Klikněte zde .\\nPřečtěte si Všeobecné obchodní podmínky. Klikněte zde .\\n\\n23/11/2012 09:46 - Lukas napsal:\\n\\nDobrý den,\\n\\nvím, že jsem výpověď zaslal o jeden den později. Nicméně\\ndůvod mé výpovědi není, že bych byl nespokojen s Vašimi\\nslužbami, ale protože jsem právě v tento den Vaším\\nprostřednictvím našel partnerku, se kterou bych rád budoval\\nvztah a nepřijde mi morální zůstávat aktivní na profilu.\\nVaši seznamku jsem již několikrát doporučil a v případě, že\\nby náš vztah po nějakém čase skončil, určitě Vašich služeb\\nopět využiji. Teď mi to ale přijde zbytečné.\\nProsím proto, abyste mi placené VIP členství neproduložovaly\\no další 3 měsíce a nepožadovaly další poplatek.\\nDěkuji\\n\\ns úctou\\n\\nLukáš Holub\\nbezpečnostní kód   : 2813396\\n\\nDne 22.11.2012 12:34, eDarling VIP servis napsal(a):\\n \\n\\nPokud se Vám tento\\ne-mail zobrazil chybně, klikněte zde .\\nUložte si adresu info@news.edarling.cz\\ndo adresáře Vašeho e-mailového klienta\\na zabráníte zařazování našich informačních e-mailů do\\nspamu.\\n \\n\\nVaše\\nplacené členství na eDarlingu\\n\\nMilý uživateli\\nLukáš,\\n\\nděkujeme za Vaši\\nzprávu.\\n\\nVaši výpověd jsme obdrželi a je\\nnám velmi líto, že jste se\\nrozhodl nadále nevyužívat naše\\nslužby.\\n\\nV souladu s našimi\\nVšeobecnými podmínkami se\\nkaždá smlouva o VIP členství\\nprodlužuje vždy o smluvně\\nsjednanou dobu platnosti,\\npokud ji zákazník nevypoví 7\\ndní před uplynutím sjednané\\ndoby trvání.\\n\\nJelikož jste svou výpověd podal\\npo uplynutí této výpovědní\\nlhůty, může být Vaše placené\\nčlenství vypovězeno teprve na\\nkonci následujícího prodloužení.\\nPříslušný členský poplatek Vám\\nbude proto ještě jednou odepsán\\nz účtu.\\n\\nVaše placené členství skončí ke\\ndni 28.02.2013.\\n\\nVelmi by nás zajímalo, jaké\\ndůvody Vás přiměly k výpovědi\\nčlenství. Našel jste již svou\\nvysněnou lásku? Pokud ano, rádi\\nbychom sdíleli tuto radost s\\nVámi. Napište nám svůj příběh,\\npošlete nám e-mail na pribehy@edarling.cz !\\n\\nChcete-li nám sdělit svou\\nkritiku, připomínky nebo nápady\\nna zlepšení, budeme se těšit na\\nVaši zprávu.\\n\\nSamozřejmě můžete nadále\\nvyužívat možnosti a funkce\\nzákladního členství nebo později\\nopět přejít na VIP členství,\\nabyste mohl:\\n\\nčíst a odpovídat\\nna všechny zprávy;\\nprohlédnout si\\nfotografie ostatních členů;\\nzjistit, kdo\\nnavšítvil Váš profil.\\n\\nPřejeme Vám do\\nbudoucna jen vše dobré.\\n\\nS pozdravem,\\n \\n\\nVáš eDarling tým\\n\\nObdrželi jste od nás\\ntento e-mail, protože jste se\\npřihlásili zadáním této\\ne-mailové adresy przd@seznam.cz\\nna eDarlingu.\\nMáte dotaz? Navštivte naši Nápovědu\\nnebo se obraťte na náš tým Péče o\\nzákazníka .\\n\\n© eDarling je služba společnosti\\nAffinitas GmbH | Kohlfurter Str.\\n41/43 | 10999 Berlin | Neměcko |\\nKontakt\\nVedení společnosti: Lukas\\nBrosseder, David Khalil,\\nChristian Vollmann | Společnost\\nzapsaná v obchod. rejstříku pod\\nčíslem HRB 115958, obvodní soud\\nBerlin-Charlottenburg | USt.-ID:\\nDE263260611 | Kontaktujte peceozakaznika@edarling.cz .\",\"created_at\":\"2012-12-06T12:28:31Z\",\"author_id\":298936087}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"....\",\"requester_id\":299014477,\"requester_updated_at\":\"2012-12-06T15:24:55Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2240,\"subject\":\"....\",\"description\":\"kak dela? http://COSMETIC-DENTISTS-HOUSTON-TX.org/ame.html\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2240.json\",\"last_comment\":{\"body\":\"kak dela? http://COSMETIC-DENTISTS-HOUSTON-TX.org/ame.html\",\"created_at\":\"2012-12-06T15:24:55Z\",\"author_id\":299014477}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"Re: Re: [Ticket#2012112010001417] Platby\",\"requester_id\":298248572,\"requester_updated_at\":\"2012-12-06T17:06:17Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2420,\"subject\":\"Re: Re: [Ticket#20121120100...\",\"description\":\"---------- Původní zpráva ----------\\nOd: Služby Zákazníkům eDarling \\nDatum: 22. 11. 2012\\nPředmět: Re: [Ticket#2012112010001417] Platby\\n\\n\\\"\\nMilý Josefe,\\n \\n\\nděkujeme za Vaši zprávu.\\n\\nŽádná z uvedených plateb nám nepřišla.\\nNapište nám prosím detaily o platbě: své jméno, edarling email, číslo popisu\\nplatby, kdy jste odesílal/a, z jakého účtu a jakou částku. Pokud máte doklad\\no platbě, zašlete nám emailem jeho kopii.\\nDěkujeme!\\n\\n\\nMáte-li další dotazy, napište nám. \\n \\n\\nS pozdravem\\n\\nVáš eDarling\\neDarling  -  Seznamka pro náročné\\n\\neDarling(http://www.edarling.cz) se pro Vás každý den snaží nalézt vhodné \\npartnery a poskytovat Vám co nejlepší zákaznickou péči.\\n\\n\\n----------------------------------------------------------------------------\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlín  |  Německo\\nJednatelé společnosti: Lukas Brosseder, David Khalil, Christian Vollmann\\nČíslo v obchodním rejstříku: 115958 B, matrika: Obvodní soud Berlin-\\nCharlottenburg,\\nKontakt(http://www.edarling.cz/kontakt)\\neDarling na Facebooku(http://www.facebook.com/eDarling.cz)\\n\\n----------------------------------------------------------------------------\\n\\nJestliže jste zapomněli heslo, klikněte zde\\n(http://www.edarling.cz/single/heslo-zapomenute).\\nChcete znát příběhy dvojic, které se seznámily díky eDarlingu? Klikněte zde\\n(http://www.edarling.cz/pribehy-zamilovanych).\\nPřečtěte si Všeobecné obchodní podmínky. Klikněte zde\\n(http://www.edarling.cz/vseobecne-podminky).\\n\\n20/11/2012 19:04 - Josef Němec napsal:\\n\\nprvnich 349.kc odeslo z meho uctu dne 16.11 2012, a druha platba odesla na \\n349 kc dne 19. 11. 2012. nevim tim padem kde nastala chyba. s pozdravem j. \\nnemec. \\n\\n---------- Původní zpráva ----------\\nOd: Služby Zákazníkům eDarling \\nDatum: 20. 11. 2012\\nPředmět: Re: [Ticket#2012112010001417] Platby\\n\\n\\nMilý Josefe,\\n\\n\\nděkujeme za Vaši zprávu.\\n\\nJiž 2x jste si aktivoval své VIP členství. Poprvé na jeden měsíc v srpnu, \\npodruhé v říjnu. V obou případech se jednalo o členství měsíční, proto Vám \\njiž jejich platnost vypršela. Posílal jste nám ještě jiné platby?\\n\\n\\nMáte-li další dotazy, napište nám. Příjemné seznamování!\\n\\n\\nS pozdravem\\n\\nVáš eDarling\\neDarling  -  Seznamka pro náročné\\n\\neDarling(http://www.edarling.cz) se pro Vás každý den snaží nalézt vhodné \\npartnery a poskytovat Vám co nejlepší zákaznickou péči.\\n\\n\\n----------------------------------------------------------------------------\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlín  |  Německo\\nJednatelé společnosti: Lukas Brosseder, David Khalil, Christian Vollmann\\nČíslo v obchodním rejstříku: 115958 B, matrika: Obvodní soud Berlin-\\nCharlottenburg,\\nKontakt(http://www.edarling.cz/kontakt)\\neDarling na Facebooku(http://www.facebook.com/eDarling.cz)\\n\\n----------------------------------------------------------------------------\\n\\nJestliže jste zapomněli heslo, klikněte zde\\n(http://www.edarling.cz/single/heslo-zapomenute).\\nChcete znát příběhy dvojic, které se seznámily díky eDarlingu? Klikněte zde\\n(http://www.edarling.cz/pribehy-zamilovanych).\\nPřečtěte si Všeobecné obchodní podmínky. Klikněte zde\\n(http://www.edarling.cz/vseobecne-podminky).\\n\\n20/11/2012 05:55 - josef napsal:\\n\\n

      Submitted on Tuesday, 20. November 2012 - 6:55 Submitted by user:  \\n Submitted values are:\\nOslovení: Pan\\nPříjmení: nemec\\nKřestní jméno: josef\\nE-mailová adresa: nemecjoseff@seznam.cz\\nVIP člen:\\nVěc: Platby\\nZpráva: jiz jsem na vas ucet c. 117264843. kod. b .0300  sp. 4381060920.,  \\n zaslal jiz dve castky  a stale nemam pristup k seznamce. 2krat castka 349  \\n kc.platba odesla z uctu c.226283090  k 0300. dekuji za kladne vyrizeni. s  \\n pozdravem   nemec josef\\n   Tento odeslaný formulář lze zobrazit zde:  \\n https://www.edarling.cz/node/24/submission/11380\\n(https://www.edarling.cz/node/24/submission/11380)

      \\n \\n \\n\\n=\\n\\n\\n\\\"\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2420.json\",\"last_comment\":{\"body\":\"---------- Původní zpráva ----------\\nOd: Služby Zákazníkům eDarling \\nDatum: 22. 11. 2012\\nPředmět: Re: [Ticket#2012112010001417] Platby\\n\\n\\\"\\nMilý Josefe,\\n \\n\\nděkujeme za Vaši zprávu.\\n\\nŽádná z uvedených plateb nám nepřišla.\\nNapište nám prosím detaily o platbě: své jméno, edarling email, číslo popisu\\nplatby, kdy jste odesílal/a, z jakého účtu a jakou částku. Pokud máte doklad\\no platbě, zašlete nám emailem jeho kopii.\\nDěkujeme!\\n\\n\\nMáte-li další dotazy, napište nám. \\n \\n\\nS pozdravem\\n\\nVáš eDarling\\neDarling  -  Seznamka pro náročné\\n\\neDarling(http://www.edarling.cz) se pro Vás každý den snaží nalézt vhodné \\npartnery a poskytovat Vám co nejlepší zákaznickou péči.\\n\\n\\n----------------------------------------------------------------------------\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlín  |  Německo\\nJednatelé společnosti: Lukas Brosseder, David Khalil, Christian Vollmann\\nČíslo v obchodním rejstříku: 115958 B, matrika: Obvodní soud Berlin-\\nCharlottenburg,\\nKontakt(http://www.edarling.cz/kontakt)\\neDarling na Facebooku(http://www.facebook.com/eDarling.cz)\\n\\n----------------------------------------------------------------------------\\n\\nJestliže jste zapomněli heslo, klikněte zde\\n(http://www.edarling.cz/single/heslo-zapomenute).\\nChcete znát příběhy dvojic, které se seznámily díky eDarlingu? Klikněte zde\\n(http://www.edarling.cz/pribehy-zamilovanych).\\nPřečtěte si Všeobecné obchodní podmínky. Klikněte zde\\n(http://www.edarling.cz/vseobecne-podminky).\\n\\n20/11/2012 19:04 - Josef Němec napsal:\\n\\nprvnich 349.kc odeslo z meho uctu dne 16.11 2012, a druha platba odesla na \\n349 kc dne 19. 11. 2012. nevim tim padem kde nastala chyba. s pozdravem j. \\nnemec. \\n\\n---------- Původní zpráva ----------\\nOd: Služby Zákazníkům eDarling \\nDatum: 20. 11. 2012\\nPředmět: Re: [Ticket#2012112010001417] Platby\\n\\n\\nMilý Josefe,\\n\\n\\nděkujeme za Vaši zprávu.\\n\\nJiž 2x jste si aktivoval své VIP členství. Poprvé na jeden měsíc v srpnu, \\npodruhé v říjnu. V obou případech se jednalo o členství měsíční, proto Vám \\njiž jejich platnost vypršela. Posílal jste nám ještě jiné platby?\\n\\n\\nMáte-li další dotazy, napište nám. Příjemné seznamování!\\n\\n\\nS pozdravem\\n\\nVáš eDarling\\neDarling  -  Seznamka pro náročné\\n\\neDarling(http://www.edarling.cz) se pro Vás každý den snaží nalézt vhodné \\npartnery a poskytovat Vám co nejlepší zákaznickou péči.\\n\\n\\n----------------------------------------------------------------------------\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlín  |  Německo\\nJednatelé společnosti: Lukas Brosseder, David Khalil, Christian Vollmann\\nČíslo v obchodním rejstříku: 115958 B, matrika: Obvodní soud Berlin-\\nCharlottenburg,\\nKontakt(http://www.edarling.cz/kontakt)\\neDarling na Facebooku(http://www.facebook.com/eDarling.cz)\\n\\n----------------------------------------------------------------------------\\n\\nJestliže jste zapomněli heslo, klikněte zde\\n(http://www.edarling.cz/single/heslo-zapomenute).\\nChcete znát příběhy dvojic, které se seznámily díky eDarlingu? Klikněte zde\\n(http://www.edarling.cz/pribehy-zamilovanych).\\nPřečtěte si Všeobecné obchodní podmínky. Klikněte zde\\n(http://www.edarling.cz/vseobecne-podminky).\\n\\n20/11/2012 05:55 - josef napsal:\\n\\n

      Submitted on Tuesday, 20. November 2012 - 6:55 Submitted by user:  \\n Submitted values are:\\nOslovení: Pan\\nPříjmení: nemec\\nKřestní jméno: josef\\nE-mailová adresa: nemecjoseff@seznam.cz\\nVIP člen:\\nVěc: Platby\\nZpráva: jiz jsem na vas ucet c. 117264843. kod. b .0300  sp. 4381060920.,  \\n zaslal jiz dve castky  a stale nemam pristup k seznamce. 2krat castka 349  \\n kc.platba odesla z uctu c.226283090  k 0300. dekuji za kladne vyrizeni. s  \\n pozdravem   nemec josef\\n   Tento odeslaný formulář lze zobrazit zde:  \\n https://www.edarling.cz/node/24/submission/11380\\n(https://www.edarling.cz/node/24/submission/11380)

      \\n \\n \\n\\n=\\n\\n\\n\\\"\",\"created_at\":\"2012-12-06T17:06:17Z\",\"author_id\":298248572}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"feedback\",\"requester_id\":301757211,\"requester_updated_at\":\"2012-12-06T17:08:09Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2426,\"subject\":\"feedback\",\"description\":\"Name: Tiago\\nGender: m\\nUserUuid:24dd9189-e5de-1280-853e-c94f12899976\\n\\nFeedback:\\nUnd wie antworte ich nun???\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2426.json\",\"last_comment\":{\"body\":\"Name: Tiago\\nGender: m\\nUserUuid:24dd9189-e5de-1280-853e-c94f12899976\\n\\nFeedback:\\nUnd wie antworte ich nun???\",\"created_at\":\"2012-12-06T17:08:09Z\",\"author_id\":301757211}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"Plase confirm - [Ticket#2011020310003663] - PROOF !!!!\",\"requester_id\":301762701,\"requester_updated_at\":\"2012-12-06T17:15:06Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2436,\"subject\":\"Plase confirm - [Ticket#201...\",\"description\":\"Good afternoon,\\nThank you for understanding and nice phone conversation.\\nThe bill wil NOT be pay before 09.12.2012 .. only AFTER we solve the problem !\\n\\nYou accepted this situation at phone !! Thank you .\\n\\n\\nPlease CONFIRM also by letter or e-mail.\\nIt take you 5 secons ... and we don't need a lawyer for this.\\n\\n---------------- \\n\\nYours sincerely,\\nMarius C.\\nP.S. :I am sure also eDarling will cancel this bill (and the contract) ...\\nThe proof is more then SURE (read again down) !\\n\\n\\n----- Forwarded Message -----\\nFrom: Corobana Marius \\nTo: \\\"team1@mediafinanz.de\\\" ; \\\"kundenservice@edarling.de\\\" \\nSent: Tuesday, December 4, 2012 6:05 PM\\nSubject: Fw: [Ticket#2011020310003663] - PROOF !!!!\\n \\n\\nFYI (for your information) !!\\nIf now is NOT clear, I will take a lawyer and push you in the Court !!!\\n\\n\\n\\nGood morning,\\n\\nThank you for answer.\\nSo, you said I have pay until 14 July 2011.\\n\\nPlease stop my contract then (at this\\n date).\\nI don't want after this anymore .\\n-------------------------------------------------\\nThank you and have a nice day,\\nMarius Corobana.\\nP.S. Until then, I hope I will find the right girl for me ... :-)\\n\\n\\n\\n\\n\\n________________________________\\nFrom: eDarling Customer Service \\nTo: Corobana Marius \\nSent: Thu, February 3, 2011 3:40:17 PM\\nSubject: Re: [Ticket#2011020310003663] help ...\\n\\nDear Marius Corobana,\\n\\nthanks for your message.\\n\\nWe interpreted your message as a notice of cancellation. Thus, we terminated your contract to the end of its term, 14 July 2011. You will shortly receive a separate confirmation of cancellation.\\n\\n\\n\\nMit freundlichen Grüßen,\\n\\nIhr eDarling Team\\n\\n\\n\\neDarling - Einfach den richtigen Partner finden\\n\\nWir bemühen uns jeden Tag bei http://www.edarling.de für jedes unserer Mitglieder den passenden Partner zu finden und unseren Kunden ohne Ausnahme den besten Service zu bieten.\\n\\n_____________\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlin  |  Germany\\n\\nGeschäftsführer: Lukas Brosseder, David Khalil, Kai Rieke, Christian Vollmann\\n\\nEingetragen beim Amtsgericht Berlin, HRB 115958\\n\\n03.02.2011 08:56 - Corobana Marius schrieb:\\n\\nHello,\\nCan you please tell me: WHEN my accont expire ?\\n\\n \\n--------------------------------\\nI wait with interest your answer,\\nMarius Corobana.\\nP.S. for this money e expected more help from you ...\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2436.json\",\"last_comment\":{\"body\":\"Good afternoon,\\nThank you for understanding and nice phone conversation.\\nThe bill wil NOT be pay before 09.12.2012 .. only AFTER we solve the problem !\\n\\nYou accepted this situation at phone !! Thank you .\\n\\n\\nPlease CONFIRM also by letter or e-mail.\\nIt take you 5 secons ... and we don't need a lawyer for this.\\n\\n---------------- \\n\\nYours sincerely,\\nMarius C.\\nP.S. :I am sure also eDarling will cancel this bill (and the contract) ...\\nThe proof is more then SURE (read again down) !\\n\\n\\n----- Forwarded Message -----\\nFrom: Corobana Marius \\nTo: \\\"team1@mediafinanz.de\\\" ; \\\"kundenservice@edarling.de\\\" \\nSent: Tuesday, December 4, 2012 6:05 PM\\nSubject: Fw: [Ticket#2011020310003663] - PROOF !!!!\\n \\n\\nFYI (for your information) !!\\nIf now is NOT clear, I will take a lawyer and push you in the Court !!!\\n\\n\\n\\nGood morning,\\n\\nThank you for answer.\\nSo, you said I have pay until 14 July 2011.\\n\\nPlease stop my contract then (at this\\n date).\\nI don't want after this anymore .\\n-------------------------------------------------\\nThank you and have a nice day,\\nMarius Corobana.\\nP.S. Until then, I hope I will find the right girl for me ... :-)\\n\\n\\n\\n\\n\\n________________________________\\nFrom: eDarling Customer Service \\nTo: Corobana Marius \\nSent: Thu, February 3, 2011 3:40:17 PM\\nSubject: Re: [Ticket#2011020310003663] help ...\\n\\nDear Marius Corobana,\\n\\nthanks for your message.\\n\\nWe interpreted your message as a notice of cancellation. Thus, we terminated your contract to the end of its term, 14 July 2011. You will shortly receive a separate confirmation of cancellation.\\n\\n\\n\\nMit freundlichen Grüßen,\\n\\nIhr eDarling Team\\n\\n\\n\\neDarling - Einfach den richtigen Partner finden\\n\\nWir bemühen uns jeden Tag bei http://www.edarling.de für jedes unserer Mitglieder den passenden Partner zu finden und unseren Kunden ohne Ausnahme den besten Service zu bieten.\\n\\n_____________\\n\\nAffinitas GmbH  |  Kohlfurter Straße 41/43  |  10999 Berlin  |  Germany\\n\\nGeschäftsführer: Lukas Brosseder, David Khalil, Kai Rieke, Christian Vollmann\\n\\nEingetragen beim Amtsgericht Berlin, HRB 115958\\n\\n03.02.2011 08:56 - Corobana Marius schrieb:\\n\\nHello,\\nCan you please tell me: WHEN my accont expire ?\\n\\n \\n--------------------------------\\nI wait with interest your answer,\\nMarius Corobana.\\nP.S. for this money e expected more help from you ...\",\"created_at\":\"2012-12-06T17:15:06Z\",\"author_id\":301762701}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"Fwd[3]: на удачу\",\"requester_id\":298253622,\"requester_updated_at\":\"2012-12-06T17:16:35Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2441,\"subject\":\"Fwd[3]: на удачу\",\"description\":\"-------- Пересылаемое сообщение --------\\nОт кого: Денис Соболев \\nКому: Наталья Хромова , Сергей Ненашев , Max Karassik , Mokeev Dmitry , Sergei.Mozgachev \\nДата: Четверг, 6 декабря 2012, 16:49 \\nТема: Fwd[2]: на удачу\\n\\n\\n\\n\\n-------- Пересылаемое сообщение --------\\nОт кого: Татьяна Беляева \\nКому: Arina Ashraf , Belyaeff Ilya , jazz-samara \\nДата: Понедельник, 3 декабря 2012, 9:39 \\nТема: Fwd: на удачу\\n\\n\\n\\n\\n-------- Пересылаемое сообщение --------\\nОт кого: Ольга Ольга <333344446666@mail.ru>\\nКому: Катерина , nuv63 , Ольга Малярова , Ольга Николаева , Акинина Ольга , Ольга Устинова , Ольга Шепелева , Татьяна Кузминична , Ольга Руденик , Юлия Овсянникова , tania@ospu.ru, Татьяна Беляева , Андрей Хорунжин , Аня Сидорук , yulia.agarkova , aksenova_tds \\nДата: Mon 3 Dec 2012 08:54:04\\nТема: на удачу\\n\\n\\n\\n\\n\\n----------------------------------------------------------------------\\n\\n----------------------------------------------------------------------\\n\\n----------------------------------------------------------------------\\n\\nДобрый день.\\nС уважением Соболев Д.А.\\nг.Самара\\nт.с. 8-9276089789\\n\\n----------------------------------------------------------------------\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2441.json\",\"last_comment\":{\"body\":\"-------- Пересылаемое сообщение --------\\nОт кого: Денис Соболев \\nКому: Наталья Хромова , Сергей Ненашев , Max Karassik , Mokeev Dmitry , Sergei.Mozgachev \\nДата: Четверг, 6 декабря 2012, 16:49 \\nТема: Fwd[2]: на удачу\\n\\n\\n\\n\\n-------- Пересылаемое сообщение --------\\nОт кого: Татьяна Беляева \\nКому: Arina Ashraf , Belyaeff Ilya , jazz-samara \\nДата: Понедельник, 3 декабря 2012, 9:39 \\nТема: Fwd: на удачу\\n\\n\\n\\n\\n-------- Пересылаемое сообщение --------\\nОт кого: Ольга Ольга <333344446666@mail.ru>\\nКому: Катерина , nuv63 , Ольга Малярова , Ольга Николаева , Акинина Ольга , Ольга Устинова , Ольга Шепелева , Татьяна Кузминична , Ольга Руденик , Юлия Овсянникова , tania@ospu.ru, Татьяна Беляева , Андрей Хорунжин , Аня Сидорук , yulia.agarkova , aksenova_tds \\nДата: Mon 3 Dec 2012 08:54:04\\nТема: на удачу\\n\\n\\n\\n\\n\\n----------------------------------------------------------------------\\n\\n----------------------------------------------------------------------\\n\\n----------------------------------------------------------------------\\n\\nДобрый день.\\nС уважением Соболев Д.А.\\nг.Самара\\nт.с. 8-9276089789\\n\\n----------------------------------------------------------------------\",\"created_at\":\"2012-12-06T17:16:35Z\",\"author_id\":298253622}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"Ticket #24022-17911 WB Games Support\",\"requester_id\":301775271,\"requester_updated_at\":\"2012-12-06T17:35:05Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2476,\"subject\":\"Ticket #24022-17911 WB Game...\",\"description\":\"Thank you for your help request. This automated Email has been sent to let you know that we have received your help request. You will receive a response from a WB Games Support Representative shortly.\\n\\nResponses are typically sent within 2 business days. While you are awaiting your response please feel free to search for an answer to your question(s) within our Knowledgebase:\\n\\nhttp://support.wbgames.com\\n\\nTo update your ticket please reply to this Email. In your reply please do not update the default subject line. Providing additional information may help us resolve your issue faster. Please reply including any of the following information not included in your original message.\\n\\n- The Game you would like assistance with\\n- The Platform it is on (Facebook, xBox 360, iOS, etc)\\n- Your First/Last Name\\n- The Username of your Account or WBID (if applicable)\\n- Your country or location\\n\\nThank you for contacting WB Games Support.\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2476.json\",\"last_comment\":{\"body\":\"Thank you for your help request. This automated Email has been sent to let you know that we have received your help request. You will receive a response from a WB Games Support Representative shortly.\\n\\nResponses are typically sent within 2 business days. While you are awaiting your response please feel free to search for an answer to your question(s) within our Knowledgebase:\\n\\nhttp://support.wbgames.com\\n\\nTo update your ticket please reply to this Email. In your reply please do not update the default subject line. Providing additional information may help us resolve your issue faster. Please reply including any of the following information not included in your original message.\\n\\n- The Game you would like assistance with\\n- The Platform it is on (Facebook, xBox 360, iOS, etc)\\n- Your First/Last Name\\n- The Username of your Account or WBID (if applicable)\\n- Your country or location\\n\\nThank you for contacting WB Games Support.\",\"created_at\":\"2012-12-06T17:35:06Z\",\"author_id\":301775271}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"New User Report\",\"requester_id\":301862841,\"requester_updated_at\":\"2012-12-06T19:12:19Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2646,\"subject\":\"New User Report\",\"description\":\"User pittbull (uuid: acb75b8e-3fe6-a45b-1ff0-2c57026e369b ) was reported\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2646.json\",\"last_comment\":{\"body\":\"User pittbull (uuid: acb75b8e-3fe6-a45b-1ff0-2c57026e369b ) was reported\",\"created_at\":\"2012-12-06T19:12:19Z\",\"author_id\":301862841}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"hello\",\"requester_id\":298391602,\"requester_updated_at\":\"2012-12-06T20:28:04Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2779,\"subject\":\"hello\",\"description\":\"hello\\nname is felicia I am tall ,good looking, perfect body figure and sexy. I saw your profile and was delighted to contact you, I hope you will be the true loving, honest and caring man that I have been looking 4, And I have something special to tell you about me, So please contact me directly through my email address so that I can also send my picture directly to you.\\nregards\\nfelicia\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2779.json\",\"last_comment\":{\"body\":\"hello\\nname is felicia I am tall ,good looking, perfect body figure and sexy. I saw your profile and was delighted to contact you, I hope you will be the true loving, honest and caring man that I have been looking 4, And I have something special to tell you about me, So please contact me directly through my email address so that I can also send my picture directly to you.\\nregards\\nfelicia\",\"created_at\":\"2012-12-06T20:28:04Z\",\"author_id\":298391602}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"Re:Hello!\",\"requester_id\":301708036,\"requester_updated_at\":\"2012-12-07T00:56:19Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":2982,\"subject\":\"Re:Hello!\",\"description\":\"http://aits-tpt.edu.in/data/default.php?showtopic=omjhjbj&yahooID=ceviwjqe\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/2982.json\",\"last_comment\":{\"body\":\"http://aits-tpt.edu.in/data/default.php?showtopic=omjhjbj&yahooID=ceviwjqe\",\"created_at\":\"2012-12-07T00:56:19Z\",\"author_id\":301708036}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"OFFISIELLE GEWINNBENACHRITIGUNG\",\"requester_id\":302255871,\"requester_updated_at\":\"2012-12-07T04:13:27Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3028,\"subject\":\"OFFISIELLE GEWINNBENACHRITI...\",\"description\":\"INTERNATIONAL LOTTO COMMISSION\\nLoteria Primitiva\\nPlaza Romano N°19 Planta 5\\n28011 Madrid, Spain.\\nE-POST:internationalebono.lottoprogramm@ymail.com\\n\\n\\nOFFISIELL MELDING:\\nSETE FOR VICE PRESIDENT\\nINTERNATIONAL PROMOTIOM PROFITT TILDELING\\nREFERANSE: ENN 25456009-ESP\\nREFERANSE: ELP/25456009/ESP\\nDATO:07/12/2012.\\n\\n\\nOBS: ANERKJENTE PRISVINNER\\n\\n\\n\\n\\n OFFISIELLE GEWINNBENACHRITIGUNG\\nVi er glade for informere deg,premielisten LOTTO program opp på 23/11/2012\\npublisert.\\nVenneliste over offisielle vinnerne dukket opp på 07/12/2012 Hennes navn\\nble nummer på farten med deg:025.11464992.750 og med serienummer:2113-06\\nregistried. Glucksnummer:10-16-25-41-46,har i den 3.vant kategori.\\n\\n\\nDermed er du vinnerne av:EURO 615, 810,00(SEKS HUNDRE FEMTEN TUSEN OG ÅTTE\\nHUNDRE TI.) Hun summen en oppstår gewinnausschuttung\\nEURO:16,621,340,00(SEKSTEN MILLIONER SEKS HUNDRE TJUE ETT TUSEN OG TRE\\nHUNDRE OG FØRTI)Totalen ble delt av 27gewinnern av glieichen-kategori.\\nGratulerer!!!\\n\\n\\nDu seier er en sicherheitsfirma lagret og forsikret i deres navn.for å\\nforårsake noen komplikasjoner i behandling av betaling, ber vi deg denne\\noffisielle utgivelsen,\\ndiskret godbit., det er en del våre sicherheitsprotokolls og garantiet dem\\nen bør ende.\\n\\n\\nAlle vinnerne vil bli Asia, via datamaskin fra 45.000 navn fra hele Europa,\\nAustralia og Amerika som en del av våre\\nInternasjonal markedsføring programmet japanske.Som vi arrangerer årlig\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3028.json\",\"last_comment\":{\"body\":\"INTERNATIONAL LOTTO COMMISSION\\nLoteria Primitiva\\nPlaza Romano N°19 Planta 5\\n28011 Madrid, Spain.\\nE-POST:internationalebono.lottoprogramm@ymail.com\\n\\n\\nOFFISIELL MELDING:\\nSETE FOR VICE PRESIDENT\\nINTERNATIONAL PROMOTIOM PROFITT TILDELING\\nREFERANSE: ENN 25456009-ESP\\nREFERANSE: ELP/25456009/ESP\\nDATO:07/12/2012.\\n\\n\\nOBS: ANERKJENTE PRISVINNER\\n\\n\\n\\n\\n OFFISIELLE GEWINNBENACHRITIGUNG\\nVi er glade for informere deg,premielisten LOTTO program opp på 23/11/2012\\npublisert.\\nVenneliste over offisielle vinnerne dukket opp på 07/12/2012 Hennes navn\\nble nummer på farten med deg:025.11464992.750 og med serienummer:2113-06\\nregistried. Glucksnummer:10-16-25-41-46,har i den 3.vant kategori.\\n\\n\\nDermed er du vinnerne av:EURO 615, 810,00(SEKS HUNDRE FEMTEN TUSEN OG ÅTTE\\nHUNDRE TI.) Hun summen en oppstår gewinnausschuttung\\nEURO:16,621,340,00(SEKSTEN MILLIONER SEKS HUNDRE TJUE ETT TUSEN OG TRE\\nHUNDRE OG FØRTI)Totalen ble delt av 27gewinnern av glieichen-kategori.\\nGratulerer!!!\\n\\n\\nDu seier er en sicherheitsfirma lagret og forsikret i deres navn.for å\\nforårsake noen komplikasjoner i behandling av betaling, ber vi deg denne\\noffisielle utgivelsen,\\ndiskret godbit., det er en del våre sicherheitsprotokolls og garantiet dem\\nen bør ende.\\n\\n\\nAlle vinnerne vil bli Asia, via datamaskin fra 45.000 navn fra hele Europa,\\nAustralia og Amerika som en del av våre\\nInternasjonal markedsføring programmet japanske.Som vi arrangerer årlig\",\"created_at\":\"2012-12-07T04:13:27Z\",\"author_id\":302255871}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"feedback\",\"requester_id\":301397168,\"requester_updated_at\":\"2012-12-07T06:24:29Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3064,\"subject\":\"feedback\",\"description\":\"Name: Kirsten\\nGender: f\\nUserUuid:7e5ea263-48ed-18e0-557c-0e5585c02352\\n\\nFeedback:\\nEs wäre schön wenn es eine App. für Handys geben würde und wenn man sehen könnte wann der andere die Nachricht die man geschrieben hat sieht. :)\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3064.json\",\"last_comment\":{\"body\":\"Name: Kirsten\\nGender: f\\nUserUuid:7e5ea263-48ed-18e0-557c-0e5585c02352\\n\\nFeedback:\\nEs wäre schön wenn es eine App. für Handys geben würde und wenn man sehen könnte wann der andere die Nachricht die man geschrieben hat sieht. :)\",\"created_at\":\"2012-12-07T06:24:29Z\",\"author_id\":301397168}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"Re: Volltreffer: Du wurdest spontan gekauft!\",\"requester_id\":299856353,\"requester_updated_at\":\"2012-12-07T07:17:34Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3096,\"subject\":\"Re: Volltreffer: Du wurdes...\",\"description\":\"Hallo SaM - Team ! Bitte keine weiteren Nachrichten / Newsletter! Mercie HHH\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3096.json\",\"last_comment\":{\"body\":\"Hallo SaM - Team ! Bitte keine weiteren Nachrichten / Newsletter! Mercie HHH\",\"created_at\":\"2012-12-07T07:17:34Z\",\"author_id\":299856353}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"OFFISIELLE GEWINNBENACHRITIGUNG\",\"requester_id\":299883023,\"requester_updated_at\":\"2012-12-07T08:14:57Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3149,\"subject\":\"OFFISIELLE GEWINNBENACHRITI...\",\"description\":\"INTERNATIONAL LOTTO COMMISSION\\nLoteria Primitiva\\nPlaza Romano N°19 Planta 5\\n28011 Madrid, Spain.\\nE-POST:internationalebono.lottoprogramm@ymail.com\\n\\n\\nOFFISIELL MELDING:\\nSETE FOR VICE PRESIDENT\\nINTERNATIONAL PROMOTIOM PROFITT TILDELING\\nREFERANSE: ENN 25456009-ESP\\nREFERANSE: ELP/25456009/ESP\\nDATO:07/12/2012.\\n\\n\\nOBS: ANERKJENTE PRISVINNER\\n\\n\\n\\n\\n OFFISIELLE GEWINNBENACHRITIGUNG\\nVi er glade for informere deg,premielisten LOTTO program opp på 23/11/2012\\npublisert.\\nVenneliste over offisielle vinnerne dukket opp på 07/12/2012 Hennes navn\\nble nummer på farten med deg:025.11464992.750 og med serienummer:2113-06\\nregistried. Glucksnummer:10-16-25-41-46,har i den 3.vant kategori.\\n\\n\\nDermed er du vinnerne av:EURO 615, 810,00(SEKS HUNDRE FEMTEN TUSEN OG ÅTTE\\nHUNDRE TI.) Hun summen en oppstår gewinnausschuttung\\nEURO:16,621,340,00(SEKSTEN MILLIONER SEKS HUNDRE TJUE ETT TUSEN OG TRE\\nHUNDRE OG FØRTI)Totalen ble delt av 27gewinnern av glieichen-kategori.\\nGratulerer!!!\\n\\n\\nDu seier er en sicherheitsfirma lagret og forsikret i deres navn.for å\\nforårsake noen komplikasjoner i behandling av betaling, ber vi deg denne\\noffisielle utgivelsen,\\ndiskret godbit., det er en del våre sicherheitsprotokolls og garantiet dem\\nen bør ende.\\n\\n\\nAlle vinnerne vil bli Asia, via datamaskin fra 45.000 navn fra hele Europa,\\nAustralia og Amerika som en del av våre\\nInternasjonal markedsføring programmet japanske.Som vi arrangerer årlig\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3149.json\",\"last_comment\":{\"body\":\"INTERNATIONAL LOTTO COMMISSION\\nLoteria Primitiva\\nPlaza Romano N°19 Planta 5\\n28011 Madrid, Spain.\\nE-POST:internationalebono.lottoprogramm@ymail.com\\n\\n\\nOFFISIELL MELDING:\\nSETE FOR VICE PRESIDENT\\nINTERNATIONAL PROMOTIOM PROFITT TILDELING\\nREFERANSE: ENN 25456009-ESP\\nREFERANSE: ELP/25456009/ESP\\nDATO:07/12/2012.\\n\\n\\nOBS: ANERKJENTE PRISVINNER\\n\\n\\n\\n\\n OFFISIELLE GEWINNBENACHRITIGUNG\\nVi er glade for informere deg,premielisten LOTTO program opp på 23/11/2012\\npublisert.\\nVenneliste over offisielle vinnerne dukket opp på 07/12/2012 Hennes navn\\nble nummer på farten med deg:025.11464992.750 og med serienummer:2113-06\\nregistried. Glucksnummer:10-16-25-41-46,har i den 3.vant kategori.\\n\\n\\nDermed er du vinnerne av:EURO 615, 810,00(SEKS HUNDRE FEMTEN TUSEN OG ÅTTE\\nHUNDRE TI.) Hun summen en oppstår gewinnausschuttung\\nEURO:16,621,340,00(SEKSTEN MILLIONER SEKS HUNDRE TJUE ETT TUSEN OG TRE\\nHUNDRE OG FØRTI)Totalen ble delt av 27gewinnern av glieichen-kategori.\\nGratulerer!!!\\n\\n\\nDu seier er en sicherheitsfirma lagret og forsikret i deres navn.for å\\nforårsake noen komplikasjoner i behandling av betaling, ber vi deg denne\\noffisielle utgivelsen,\\ndiskret godbit., det er en del våre sicherheitsprotokolls og garantiet dem\\nen bør ende.\\n\\n\\nAlle vinnerne vil bli Asia, via datamaskin fra 45.000 navn fra hele Europa,\\nAustralia og Amerika som en del av våre\\nInternasjonal markedsføring programmet japanske.Som vi arrangerer årlig\",\"created_at\":\"2012-12-07T08:14:57Z\",\"author_id\":299883023}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"STOP SPAM\",\"requester_id\":301455908,\"requester_updated_at\":\"2012-12-07T08:20:46Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3154,\"subject\":\"STOP SPAM\",\"description\":\"To: gerhard@gmx.at\\nFrom: info@news.edarling.at\\nSubject: Herzlichen Glückwunsch - der erste Schritt ist getan!\\nDate: Thu, 6 Dec 2012 22:28:08 +0100\\n\\n\\n\\n\\n\\n\\nHerzlichen Glückwunsch – der erste Schritt ist getan!\\n\\n\\n\\n\\n\\n\\n\\t\\n\\t\\t\\n\\t\\tFalls diese Mail nicht korrekt angezeigt wird, klicken Sie bitte hier.\\nUm zu verhindern, dass unsere E-Mails als Spam eingeordnet werden,\\nfügen Sie bitte die Adresse info@news.edarling.at Ihrem Adressbuch hinzu.\\n\\n\\n\\n\\t\\t\\n\\t\\n\\n \\n \\n \\n \\n \\n \\n \\t\\t\\t\\n\\n\\n\\n\\t\\t\\t\\t\\t\\n \\n \\n \\n \\n \\n\\n\\n\\n\\n\\t\\t\\t\\t\\t\\n \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\n Herzlichen Glückwunsch – Der erste Schritt ist getan!\\n\\n \\n \\n \\t\\n \\n\\t\\t\\t\\t\\t\\t\\t\\n \\n \\t\\n \\n\\n\\n\\n\\t\\t\\t\\n \\n \\t\\t\\t\\t\\t\\n \\n\\n \\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\n \\t \\n Liebes neues eDarling-Mitglied!\\n\\n\\n \\n \\t\\n\\n \\n \\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t \\n \\t\\t\\t\\t\\t\\nMit Ihrer Anmeldung bei eDarling haben Sie gerade den ersten Schritt auf dem Weg zu einer erfüllten, langfristigen Beziehung gemacht! Ab sofort können Sie sich mit Ihrer E-Mail-Adresse und Ihrem Passwort auf eDarling einloggen.\\n\\nPasswort vergessen? Klicken Sie hier.\\n \\n\\n\\n\\n\\nDer Erfolgsplan\\n\\n\\n\\nDamit Ihre Partnersuche von Anfang an erfolgreich ist, haben wir den eDarling Erfolgsplan entwickelt. Er begleitet Sie Schritt für Schritt und gibt Ihnen wichtige Tipps, von der Auswahl des richtigen Fotos bis zum ersten Treffen. Starten Sie jetzt:\\n\\n\\n\\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\t\\t\\t\\n \\n\\n \\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n \\n \\n \\t\\t\\n \\t \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n\\t\\t\\t\\t\\t\\t\\t\\t \\n\\t\\t\\t\\t\\t\\t\\t \\n\\t\\t\\t\\t\\t\\t \\n\\n \\n \\n \\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\n\\n \\t \\n \\n\\n\\n\\t\\t\\t\\t\\t\\t\\nMit freundlichen Grüssen,\\n\\t\\t\\t\\t\\t\\t\\n\\n\\n\\t\\t\\t\\t\\t\\t\\tIhr eDarling.at-Team\\n\\n\\n \\t\\n \\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\n \\n \\n \\n \\n \\n \\n\\n \\n \\n \\t\\n\\n \\n \\n \\n \\n \\n \\n\\n\\n\\n\\n\\n \\n \\n \\n \\t \\n \\n \\n \\t\\t\\n \\n\\n\\n \\nSie erhalten diese E-Mail, da Sie mit der Emailadresse gerhard@gmx.at bei eDarling angemeldet sind. \\nWenn Sie Ihren Account löschen möchten, schicken Sie eine leere E-Mail an: al@edarling.at*\\n\\nPasswort vergessen? Klicken Sie hier.\\n\\n\\n \\n \\n \\n \\n\\n \\n \\n \\n \\n\\n \\n \\n \\n \\n\\n \\n \\n \\n \\n \\n \\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t \\n\\n\\nSie haben Fragen zu eDarling? Besuchen Sie unsere Hilfeseiten oder wenden Sie sich an unseren Kundenservice. \\n\\n\\n \\n \\n \\n\\n\\n\\n \\n \\n \\n \\n \\n \\n \\n \\n \\n\\n Bestätigung Ihrer eDarling Mitgliedschaft \\n\\n\\n \\n \\n\\nMit Ihrer heutigen Anmeldung haben Sie eine kostenlose Mitgliedschaft bei eDarling abgeschlossen. Diese läuft auf unbefristete Zeit. Die Abmeldung der kostenlosen Mitgliedschaft (Löschen des Profils) durch den Kunden ist jederzeit möglich.\\n\\nWeitere Informationen finden Sie im Anhang dieser Email (Allgemeine Geschäftsbedingungen von eDarling und Widerrufsbelehrung).\\n\\n\\n \\n \\tAllgemeine Geschäftsbedingungen (AGB) für eDarling\\n\\n\\nDie folgenden Geschäftsbedingungen definieren die Bedingungen, unter denen die Benutzung des eDarling-Services erfolgt, der von der Affinitas GmbH, Kohlfurter Straße 41/43, 10999 Berlin (nachfolgend \\\"eDarling\\\") betrieben wird.\\n\\n\\n\\nEs gelten ausschließlich diese Allgemeinen Geschäftsbedingungen.\\n\\n\\nAbweichende Geschäftsbedingungen des Kunden werden nicht akzeptiert.\\n\\n\\n\\n\\n\\n\\n1. Beschreibung des Leistungsumfangs\\n\\n\\n\\n\\neDarling betreibt ein Kontaktportal im Internet und bietet dem Kunden kostenlose und kostenpflichtige Dienste. Der Kunde erhält Zugang zu der eDarling-Datenbank, die Profile und Informationen über andere Kunden enthält.\\n\\nAlle Kunden können sich kostenfrei registrieren, einmal einen Persönlichkeitstest durchführen, ein Profil anlegen und unterhalten und erhalten individuelle Listen mit Partnervorschlägen (\\\"kostenlose Mitgliedschaft\\\").\\n\\nFür die kostenlose Mitgliedschaft registrierte Kunden haben weiterhin die Möglichkeit, sich als kostenpflichtiges Mitglied anzumelden (\\\"kostenpflichtige Mitgliedschaft\\\"). Der Kunde wird vor Abschluss einer kostenpflichtigen Mitgliedschaft über den jeweiligen kostenpflichtigen Dienst und die Zahlungsbedingungen informiert. Eine Bindung des Kunden entsteht erst dann, wenn der Kunde die Bestellung der kostenpflichtigen Mitgliedschaft und damit einhergehende\\nZahlungsverpflichtungen per Klick bestätigt. \\n\\neDarling ist berechtigt, dritte Dienstleister und Erfüllungsgehilfen mit der Erbringung von Teilen oder des ganzen Leistungsspektrums zu beauftragen. Dadurch dürfen für den Kunden keine Nachteile entstehen.\\n\\neDarling kann keine erfolgreiche Kontaktvermittlung garantieren. eDarling ist daher nicht verantwortlich, falls während der Vertragsdauer kein Kontakt zustande kommt. Dies gilt nicht, soweit als Bestandteil bestimmter kostenpflichtiger Mitgliedschaften eine 'Kontaktgarantie' vereinbart ist. Ist eine Kontaktgarantie vereinbart, gelten für diese folgende besondere Bedingungen: Bei einer sechsmonatigen Laufzeit werden mindestens 10, bei einer zwölfmonatigen Laufzeit einer kostenpflichtige Mitgliedschaft mindestens 20 Kontakte garantiert. Als Kontakt gilt: jede von einem\\nanderen Nutzer selbst verfasste Nachricht, die Sie als Folge eines von Ihnen gesendeten Lächelns, gesendeter Fragen oder einer gesendeten Nachricht von diesem erhalten und (ii) jede von Ihnen selbst verfasste Nachricht, die Sie als Folge eines erhaltenen Lächelns, erhaltener Fragen oder einer erhaltenen Nachricht eines anderen Nutzers an diesen schicken. Weitere Voraussetzung für die Geltendmachung eines Garantieanspruchs ist, dass Sie im Laufe einer sechsmonatigen Mitgliedschaft mindestens 4 bzw. im Laufe einer zwölfmonatigen Mitgliedschaft mindestens 8\\nKontaktfragen in Form einer selbst formulierten Freitext-Nachricht versendet haben, dass Sie die Seiten 'Mein Profil' und 'Meine Suche' vollständig, aussagekräftig ausgefüllt haben, dass Sie mindestens ein Profilbild eingestellt haben, dass Sie ein noch aktives Premium-Benutzerkonto besitzen und Sie sich regelmäßig in Ihr Profil eingeloggt haben, sowie dass Sie uns spätestens 14 Tage vor Ablauf Ihrer Kündigungsfrist per E-Mail an support@edarling.at mitteilen, dass Sie die Kontaktgarantie in Anspruch nehmen.\\nLiegen diese Voraussetzungen alle vor, haben Sie Anspruch auf eine einmalige kostenlose Verlängerung Ihrer kostenpflichtige Mitgliedschaft um die vereinbarte Vertragslaufzeit.\\n\\neDarling wird Angaben von Kunden, von deren Unrichtigkeit eDarling Kenntnis erlangt, sperren, kann aber für unrichtige Angaben der anderen Kunden keine Verantwortung oder Gewähr übernehmen.\\n\\neDarling gewährleistet eine Verfügbarkeit des Dienstes von 99,7 % auf das Kalenderjahr gerechnet. Nicht eingerechnet werden von eDarling nicht zu verantwortende Ausfälle des Dienstes, beispielsweise wegen notwendiger Wartungsarbeiten oder aufgrund von höherer Gewalt oder technischen Störungen des Internets.\\n\\nUm den eDarling-Service in vollem Umfang nutzen zu können, muss der Kunde jeweils die neusten (Browser-) Technologien verwenden bzw. deren Verwendung auf seinem Computer ermöglichen (z.B. Aktivierung von Java Skript, Cookies). Bei Benutzung älterer oder nicht allgemein gebräuchlicher Technologien kann es sein, dass der Kunde die Leistungen von eDarling nur eingeschränkt nutzen kann.\\n\\n\\n\\n\\n2. Zugang / Vertragsabschluss\\n\\n\\n\\n\\nDer Zugang zur Nutzung der eDarling-Dienste setzt die Anmeldung voraus. Zur Anmeldung benötigt der Kunde eine E-Mail-Adresse sowie ein selbst gewähltes Passwort.\\nBedingung für die Registrierung ist, dass der Kunde volljährig ist.\\nMit der Anmeldung entsteht zunächst ein Vertragsverhältnis zur kostenlosen Mitgliedschaft zwischen eDarling und dem angemeldeten Kunden. Dies richtet sich nach den Regelungen dieser Allgemeinen Geschäftsbedingungen.\\nNach der Anmeldung erhält der Kunde eine Mitteilung per E-Mail, die den Vertragsabschluss zur kostenlosen Mitgliedschaft bestätigt.\\nMit der Bestellung einer kostenpflichtigen Mitgliedschaft durch Klicken des weiterführenden Buttons nach Eingabe der Zahlungsdaten geht der angemeldete Kunde zusätzlich zur kostenlosen Mitgliedschaft ein weiteres Vertragsverhältnis mit eDarling ein.\\nDer Kunde wird vor Abschluss eines kostenpflichtigen Vertragsverhältnisses über den Inhalt der jeweiligen kostenpflichtigen Leistung, die Preise und die Zahlungsbedingungen informiert.\\nDas Vertragsverhältnis zur kostenpflichtigen Mitgliedschaft entsteht erst mit der E-Mail-Bestätigung der Bestellung durch eDarling.\\nMit der Bestätigungsmail werden dem Kunden sowohl die Vertragsdaten (Informationen zur Mitgliedschaft) als auch die zum Zeitpunkt der Anmeldung gültigen AGB per E-Mail zugesandt. Der Kunde hat damit die Möglichkeit die Vertragsdaten sowie die AGB zu speichern bzw. auszudrucken. Die Vertragsdaten werden von uns gespeichert.\\nZahlt der Kunde einen fälligen Betrag unberechtigt nicht, so ist eDarling berechtigt, den Zugang des Kunden vorübergehend zu sperren, bis die geschuldete Zahlung bei eDarling eingegangen ist. Die Vertragslaufzeit bleibt durch die vorübergehende Sperrung unberührt.\\n\\n\\n\\n\\n\\n\\n3. Zahlungsbedingungen\\n\\n\\n\\n\\n\\nFolgende Zahlungsarten stehen zur Verfügung: Kreditkartenzahlung, Lastschriftverfahren oder Zahlung per Paypal.\\nDer Rechnungsbetrag ist grundsätzlich für den gewählten Zeitraum im Voraus ohne jeden Abzug an eDarling zu leisten. Bei ausgewählten Bezahlmethoden ist monatliche Zahlung möglich. Sollte der Kunde mit der Zahlung in Verzug kommen, wird die gesamte Restforderung fällig.\\nMit Abschluss einer kostenpflichtigen Mitgliedschaft und der Angabe der Zahlungsinformationen erteilt der Kunde eDarling die Berechtigung zur Zahlungsabwicklung.\\n\\n\\n\\n\\n\\n\\n\\n\\n4. Datennutzung, Datenweitergabe und Datenweitervermittlung\\n\\n\\n\\n\\n\\neDarling beachtet, beim Betrieb seines Service stets die gesetzlichen Datenschutzbestimmungen, insbesondere das Bundesdatenschutzgesetz (BDSG) und das Telemediengesetz (TMG).\\nInformationen zum Umgang mit personenbezogenen Daten im Angebot von eDarling finden Sie in der Datenschutzerklärung.\\n\\n\\n\\n\\n\\n\\n5. \\tAbmeldung, automatische Verlängerung, Kündigung\\n\\n\\n\\n\\n\\n\\n Die Abmeldung der kostenlosen Mitgliedschaft (Löschen des Profils) durch den Kunden ist jederzeit möglich. Dazu klicken Sie im \\\"Benutzerkonto\\\" unter dem Reiter \\\"Meine Mitgliedschaft\\\" und bei Mein Basis-Account auf \\\"hier\\\"\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3154.json\",\"last_comment\":{\"body\":\"To: gerhard@gmx.at\\nFrom: info@news.edarling.at\\nSubject: Herzlichen Glückwunsch - der erste Schritt ist getan!\\nDate: Thu, 6 Dec 2012 22:28:08 +0100\\n\\n\\n\\n\\n\\n\\nHerzlichen Glückwunsch – der erste Schritt ist getan!\\n\\n\\n\\n\\n\\n\\n\\t\\n\\t\\t\\n\\t\\tFalls diese Mail nicht korrekt angezeigt wird, klicken Sie bitte hier.\\nUm zu verhindern, dass unsere E-Mails als Spam eingeordnet werden,\\nfügen Sie bitte die Adresse info@news.edarling.at Ihrem Adressbuch hinzu.\\n\\n\\n\\n\\t\\t\\n\\t\\n\\n \\n \\n \\n \\n \\n \\n \\t\\t\\t\\n\\n\\n\\n\\t\\t\\t\\t\\t\\n \\n \\n \\n \\n \\n\\n\\n\\n\\n\\t\\t\\t\\t\\t\\n \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\n Herzlichen Glückwunsch – Der erste Schritt ist getan!\\n\\n \\n \\n \\t\\n \\n\\t\\t\\t\\t\\t\\t\\t\\n \\n \\t\\n \\n\\n\\n\\n\\t\\t\\t\\n \\n \\t\\t\\t\\t\\t\\n \\n\\n \\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\n \\t \\n Liebes neues eDarling-Mitglied!\\n\\n\\n \\n \\t\\n\\n \\n \\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t \\n \\t\\t\\t\\t\\t\\nMit Ihrer Anmeldung bei eDarling haben Sie gerade den ersten Schritt auf dem Weg zu einer erfüllten, langfristigen Beziehung gemacht! Ab sofort können Sie sich mit Ihrer E-Mail-Adresse und Ihrem Passwort auf eDarling einloggen.\\n\\nPasswort vergessen? Klicken Sie hier.\\n \\n\\n\\n\\n\\nDer Erfolgsplan\\n\\n\\n\\nDamit Ihre Partnersuche von Anfang an erfolgreich ist, haben wir den eDarling Erfolgsplan entwickelt. Er begleitet Sie Schritt für Schritt und gibt Ihnen wichtige Tipps, von der Auswahl des richtigen Fotos bis zum ersten Treffen. Starten Sie jetzt:\\n\\n\\n\\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\t\\t\\t\\n \\n\\n \\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n \\n \\n \\t\\t\\n \\t \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n\\t\\t\\t\\t\\t\\t\\t\\t \\n\\t\\t\\t\\t\\t\\t\\t \\n\\t\\t\\t\\t\\t\\t \\n\\n \\n \\n \\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\t\\t\\n\\n \\t \\n \\n\\n\\n\\t\\t\\t\\t\\t\\t\\nMit freundlichen Grüssen,\\n\\t\\t\\t\\t\\t\\t\\n\\n\\n\\t\\t\\t\\t\\t\\t\\tIhr eDarling.at-Team\\n\\n\\n \\t\\n \\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\n \\n \\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\n \\n \\n \\n \\n \\n \\n \\n \\n \\n\\n \\n \\n \\t\\n\\n \\n \\n \\n \\n \\n \\n\\n\\n\\n\\n\\n \\n \\n \\n \\t \\n \\n \\n \\t\\t\\n \\n\\n\\n \\nSie erhalten diese E-Mail, da Sie mit der Emailadresse gerhard@gmx.at bei eDarling angemeldet sind. \\nWenn Sie Ihren Account löschen möchten, schicken Sie eine leere E-Mail an: al@edarling.at*\\n\\nPasswort vergessen? Klicken Sie hier.\\n\\n\\n \\n \\n \\n \\n\\n \\n \\n \\n \\n\\n \\n \\n \\n \\n\\n \\n \\n \\n \\n \\n \\t\\t\\n \\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t \\n\\n\\nSie haben Fragen zu eDarling? Besuchen Sie unsere Hilfeseiten oder wenden Sie sich an unseren Kundenservice. \\n\\n\\n \\n \\n \\n\\n\\n\\n \\n \\n \\n \\n \\n \\n \\n \\n \\n\\n Bestätigung Ihrer eDarling Mitgliedschaft \\n\\n\\n \\n \\n\\nMit Ihrer heutigen Anmeldung haben Sie eine kostenlose Mitgliedschaft bei eDarling abgeschlossen. Diese läuft auf unbefristete Zeit. Die Abmeldung der kostenlosen Mitgliedschaft (Löschen des Profils) durch den Kunden ist jederzeit möglich.\\n\\nWeitere Informationen finden Sie im Anhang dieser Email (Allgemeine Geschäftsbedingungen von eDarling und Widerrufsbelehrung).\\n\\n\\n \\n \\tAllgemeine Geschäftsbedingungen (AGB) für eDarling\\n\\n\\nDie folgenden Geschäftsbedingungen definieren die Bedingungen, unter denen die Benutzung des eDarling-Services erfolgt, der von der Affinitas GmbH, Kohlfurter Straße 41/43, 10999 Berlin (nachfolgend \\\"eDarling\\\") betrieben wird.\\n\\n\\n\\nEs gelten ausschließlich diese Allgemeinen Geschäftsbedingungen.\\n\\n\\nAbweichende Geschäftsbedingungen des Kunden werden nicht akzeptiert.\\n\\n\\n\\n\\n\\n\\n1. Beschreibung des Leistungsumfangs\\n\\n\\n\\n\\neDarling betreibt ein Kontaktportal im Internet und bietet dem Kunden kostenlose und kostenpflichtige Dienste. Der Kunde erhält Zugang zu der eDarling-Datenbank, die Profile und Informationen über andere Kunden enthält.\\n\\nAlle Kunden können sich kostenfrei registrieren, einmal einen Persönlichkeitstest durchführen, ein Profil anlegen und unterhalten und erhalten individuelle Listen mit Partnervorschlägen (\\\"kostenlose Mitgliedschaft\\\").\\n\\nFür die kostenlose Mitgliedschaft registrierte Kunden haben weiterhin die Möglichkeit, sich als kostenpflichtiges Mitglied anzumelden (\\\"kostenpflichtige Mitgliedschaft\\\"). Der Kunde wird vor Abschluss einer kostenpflichtigen Mitgliedschaft über den jeweiligen kostenpflichtigen Dienst und die Zahlungsbedingungen informiert. Eine Bindung des Kunden entsteht erst dann, wenn der Kunde die Bestellung der kostenpflichtigen Mitgliedschaft und damit einhergehende\\nZahlungsverpflichtungen per Klick bestätigt. \\n\\neDarling ist berechtigt, dritte Dienstleister und Erfüllungsgehilfen mit der Erbringung von Teilen oder des ganzen Leistungsspektrums zu beauftragen. Dadurch dürfen für den Kunden keine Nachteile entstehen.\\n\\neDarling kann keine erfolgreiche Kontaktvermittlung garantieren. eDarling ist daher nicht verantwortlich, falls während der Vertragsdauer kein Kontakt zustande kommt. Dies gilt nicht, soweit als Bestandteil bestimmter kostenpflichtiger Mitgliedschaften eine 'Kontaktgarantie' vereinbart ist. Ist eine Kontaktgarantie vereinbart, gelten für diese folgende besondere Bedingungen: Bei einer sechsmonatigen Laufzeit werden mindestens 10, bei einer zwölfmonatigen Laufzeit einer kostenpflichtige Mitgliedschaft mindestens 20 Kontakte garantiert. Als Kontakt gilt: jede von einem\\nanderen Nutzer selbst verfasste Nachricht, die Sie als Folge eines von Ihnen gesendeten Lächelns, gesendeter Fragen oder einer gesendeten Nachricht von diesem erhalten und (ii) jede von Ihnen selbst verfasste Nachricht, die Sie als Folge eines erhaltenen Lächelns, erhaltener Fragen oder einer erhaltenen Nachricht eines anderen Nutzers an diesen schicken. Weitere Voraussetzung für die Geltendmachung eines Garantieanspruchs ist, dass Sie im Laufe einer sechsmonatigen Mitgliedschaft mindestens 4 bzw. im Laufe einer zwölfmonatigen Mitgliedschaft mindestens 8\\nKontaktfragen in Form einer selbst formulierten Freitext-Nachricht versendet haben, dass Sie die Seiten 'Mein Profil' und 'Meine Suche' vollständig, aussagekräftig ausgefüllt haben, dass Sie mindestens ein Profilbild eingestellt haben, dass Sie ein noch aktives Premium-Benutzerkonto besitzen und Sie sich regelmäßig in Ihr Profil eingeloggt haben, sowie dass Sie uns spätestens 14 Tage vor Ablauf Ihrer Kündigungsfrist per E-Mail an support@edarling.at mitteilen, dass Sie die Kontaktgarantie in Anspruch nehmen.\\nLiegen diese Voraussetzungen alle vor, haben Sie Anspruch auf eine einmalige kostenlose Verlängerung Ihrer kostenpflichtige Mitgliedschaft um die vereinbarte Vertragslaufzeit.\\n\\neDarling wird Angaben von Kunden, von deren Unrichtigkeit eDarling Kenntnis erlangt, sperren, kann aber für unrichtige Angaben der anderen Kunden keine Verantwortung oder Gewähr übernehmen.\\n\\neDarling gewährleistet eine Verfügbarkeit des Dienstes von 99,7 % auf das Kalenderjahr gerechnet. Nicht eingerechnet werden von eDarling nicht zu verantwortende Ausfälle des Dienstes, beispielsweise wegen notwendiger Wartungsarbeiten oder aufgrund von höherer Gewalt oder technischen Störungen des Internets.\\n\\nUm den eDarling-Service in vollem Umfang nutzen zu können, muss der Kunde jeweils die neusten (Browser-) Technologien verwenden bzw. deren Verwendung auf seinem Computer ermöglichen (z.B. Aktivierung von Java Skript, Cookies). Bei Benutzung älterer oder nicht allgemein gebräuchlicher Technologien kann es sein, dass der Kunde die Leistungen von eDarling nur eingeschränkt nutzen kann.\\n\\n\\n\\n\\n2. Zugang / Vertragsabschluss\\n\\n\\n\\n\\nDer Zugang zur Nutzung der eDarling-Dienste setzt die Anmeldung voraus. Zur Anmeldung benötigt der Kunde eine E-Mail-Adresse sowie ein selbst gewähltes Passwort.\\nBedingung für die Registrierung ist, dass der Kunde volljährig ist.\\nMit der Anmeldung entsteht zunächst ein Vertragsverhältnis zur kostenlosen Mitgliedschaft zwischen eDarling und dem angemeldeten Kunden. Dies richtet sich nach den Regelungen dieser Allgemeinen Geschäftsbedingungen.\\nNach der Anmeldung erhält der Kunde eine Mitteilung per E-Mail, die den Vertragsabschluss zur kostenlosen Mitgliedschaft bestätigt.\\nMit der Bestellung einer kostenpflichtigen Mitgliedschaft durch Klicken des weiterführenden Buttons nach Eingabe der Zahlungsdaten geht der angemeldete Kunde zusätzlich zur kostenlosen Mitgliedschaft ein weiteres Vertragsverhältnis mit eDarling ein.\\nDer Kunde wird vor Abschluss eines kostenpflichtigen Vertragsverhältnisses über den Inhalt der jeweiligen kostenpflichtigen Leistung, die Preise und die Zahlungsbedingungen informiert.\\nDas Vertragsverhältnis zur kostenpflichtigen Mitgliedschaft entsteht erst mit der E-Mail-Bestätigung der Bestellung durch eDarling.\\nMit der Bestätigungsmail werden dem Kunden sowohl die Vertragsdaten (Informationen zur Mitgliedschaft) als auch die zum Zeitpunkt der Anmeldung gültigen AGB per E-Mail zugesandt. Der Kunde hat damit die Möglichkeit die Vertragsdaten sowie die AGB zu speichern bzw. auszudrucken. Die Vertragsdaten werden von uns gespeichert.\\nZahlt der Kunde einen fälligen Betrag unberechtigt nicht, so ist eDarling berechtigt, den Zugang des Kunden vorübergehend zu sperren, bis die geschuldete Zahlung bei eDarling eingegangen ist. Die Vertragslaufzeit bleibt durch die vorübergehende Sperrung unberührt.\\n\\n\\n\\n\\n\\n\\n3. Zahlungsbedingungen\\n\\n\\n\\n\\n\\nFolgende Zahlungsarten stehen zur Verfügung: Kreditkartenzahlung, Lastschriftverfahren oder Zahlung per Paypal.\\nDer Rechnungsbetrag ist grundsätzlich für den gewählten Zeitraum im Voraus ohne jeden Abzug an eDarling zu leisten. Bei ausgewählten Bezahlmethoden ist monatliche Zahlung möglich. Sollte der Kunde mit der Zahlung in Verzug kommen, wird die gesamte Restforderung fällig.\\nMit Abschluss einer kostenpflichtigen Mitgliedschaft und der Angabe der Zahlungsinformationen erteilt der Kunde eDarling die Berechtigung zur Zahlungsabwicklung.\\n\\n\\n\\n\\n\\n\\n\\n\\n4. Datennutzung, Datenweitergabe und Datenweitervermittlung\\n\\n\\n\\n\\n\\neDarling beachtet, beim Betrieb seines Service stets die gesetzlichen Datenschutzbestimmungen, insbesondere das Bundesdatenschutzgesetz (BDSG) und das Telemediengesetz (TMG).\\nInformationen zum Umgang mit personenbezogenen Daten im Angebot von eDarling finden Sie in der Datenschutzerklärung.\\n\\n\\n\\n\\n\\n\\n5. \\tAbmeldung, automatische Verlängerung, Kündigung\\n\\n\\n\\n\\n\\n\\n Die Abmeldung der kostenlosen Mitgliedschaft (Löschen des Profils) durch den Kunden ist jederzeit möglich. Dazu klicken Sie im \\\"Benutzerkonto\\\" unter dem Reiter \\\"Meine Mitgliedschaft\\\" und bei Mein Basis-Account auf \\\"hier\\\"\",\"created_at\":\"2012-12-07T08:20:46Z\",\"author_id\":301455908}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"Hello\",\"requester_id\":298798892,\"requester_updated_at\":\"2012-12-07T08:50:07Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3208,\"subject\":\"Hello\",\"description\":\"Hello\\nNice to meet you. My name is malus ililian\\nI saw your email contact as I was browsing for friends.\\nin dis site.singleboersen-vergleich.de So I became interested in making contact with you.\\nPlease, I hope you will not get offended by my message.\\nI like making new friends and I will like to know you as a friend, please.\\nI'll be very happy to read from you when you get my message.\\nFor I also send you my picture for you to see who I am.\\nI hope we can be good friends, sharing interests and experiences.\\nHope to see your answer in my mailbox\\nThank you and have a nice day\\nhis friend\\n ililian\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3208.json\",\"last_comment\":{\"body\":\"Hello\\nNice to meet you. My name is malus ililian\\nI saw your email contact as I was browsing for friends.\\nin dis site.singleboersen-vergleich.de So I became interested in making contact with you.\\nPlease, I hope you will not get offended by my message.\\nI like making new friends and I will like to know you as a friend, please.\\nI'll be very happy to read from you when you get my message.\\nFor I also send you my picture for you to see who I am.\\nI hope we can be good friends, sharing interests and experiences.\\nHope to see your answer in my mailbox\\nThank you and have a nice day\\nhis friend\\n ililian\",\"created_at\":\"2012-12-07T08:50:07Z\",\"author_id\":298798892}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"ZRUŠENÍ SMLOUVY\",\"requester_id\":299589248,\"requester_updated_at\":\"2012-12-07T09:59:22Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3354,\"subject\":\"ZRUŠENÍ SMLOUVY\",\"description\":\" \\n\\n \\n\\nDobrý den,stále čekám,kdy pošlete peníze na můj účet .Veškeré potřebné \\ninformace k poslání zaplacené částky \\n\\nza služby,které jsem využívalla  pouze 2 dny.  Požadovanou částku 1308 kč \\njsem poslala na váš účet ihned,\\n\\n ale když jsem vám oznámila,že chci odstoupit od smlouvy,okamžitě jste mi \\nzrušili VIP přístup,ale peníze jste nevrátili.\\n\\nNepokládám to za seriozní jednání. \\n\\n                                                                          D.\\nŠtychová\\n.\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3354.json\",\"last_comment\":{\"body\":\" \\n\\n \\n\\nDobrý den,stále čekám,kdy pošlete peníze na můj účet .Veškeré potřebné \\ninformace k poslání zaplacené částky \\n\\nza služby,které jsem využívalla  pouze 2 dny.  Požadovanou částku 1308 kč \\njsem poslala na váš účet ihned,\\n\\n ale když jsem vám oznámila,že chci odstoupit od smlouvy,okamžitě jste mi \\nzrušili VIP přístup,ale peníze jste nevrátili.\\n\\nNepokládám to za seriozní jednání. \\n\\n                                                                          D.\\nŠtychová\\n.\",\"created_at\":\"2012-12-07T09:59:22Z\",\"author_id\":299589248}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"GÜNLÜK GELEN BALIKLAR\",\"requester_id\":299987263,\"requester_updated_at\":\"2012-12-07T11:08:32Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3496,\"subject\":\"GÜNLÜK GELEN BALIKLAR\",\"description\":\"SAYIN MÜŞTERİMİZ BUGÜN,,, *BARBUN İRİ,,, MEZGİT İRİ,,, ÇİNEKOP İRİ,,,\\nHAMSİ,,,*\\n\\n*İSTAVRİT,,,JUMBO KARİDES,,, KALKAN,,,KILIÇ,,,,LAGOS,,,,MİNAKOP,,,*\\n\\n*NORVEÇ SOMON,,, PALAMUT,,,TEKİR,,, ÜRETİM LEVREK,,, ÜRETİM ÇUPRA,,, *\\n\\n*DENİZ LEVREK,,, DENİZ ÇUPRA*,,, GELMİŞTİR.\\n\\n\\n\\n\\n\\nİSTER ÇİĞ İSTER PİŞMİŞ SİPARİŞLERİNİZ İÇİN 236 14 16\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3496.json\",\"last_comment\":{\"body\":\"SAYIN MÜŞTERİMİZ BUGÜN,,, *BARBUN İRİ,,, MEZGİT İRİ,,, ÇİNEKOP İRİ,,,\\nHAMSİ,,,*\\n\\n*İSTAVRİT,,,JUMBO KARİDES,,, KALKAN,,,KILIÇ,,,,LAGOS,,,,MİNAKOP,,,*\\n\\n*NORVEÇ SOMON,,, PALAMUT,,,TEKİR,,, ÜRETİM LEVREK,,, ÜRETİM ÇUPRA,,, *\\n\\n*DENİZ LEVREK,,, DENİZ ÇUPRA*,,, GELMİŞTİR.\\n\\n\\n\\n\\n\\nİSTER ÇİĞ İSTER PİŞMİŞ SİPARİŞLERİNİZ İÇİN 236 14 16\",\"created_at\":\"2012-12-07T11:08:32Z\",\"author_id\":299987263}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"Re: SHOPAMAN - Passwort vergessen\",\"requester_id\":298480072,\"requester_updated_at\":\"2012-12-07T11:15:14Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3512,\"subject\":\"Re: SHOPAMAN - Passwort ver...\",\"description\":\"\\n\\nMensch das geht nicht, wenn ich auf das\\nklicke, es geht einfach nicht.....\\n\\nOh himmel...\\n\\nKönnt Ihr mir denn keines\\nzuschicken????\\n\\nUrsel\\n\\n----- Original Message -----\\nFrom:\\nSHOPAMAN\\nTo: uknobi7@gmx.de\\nSent: Friday, December 07, 2012 12:00\\nPM\\nSubject: SHOPAMAN - Passwort\\nvergessen\\n\\nDu hast ein neues Passwort\\nangefordert\\n\\nHallo Ursel,\\n\\ndu hast ein neues\\nPasswort bei SHOP A MAN angefordert.\\nKlicke auf den nachfolgenden Button, um dein Passwort\\nzu ändern:\\n\\nViele Grüße,\\n\\ndein\\nShopping-Team\\n\\nDu erhältst diese\\nE-Mail, da du mit der E-Mail-Adresse uknobi7@gmx.de bei\\nSHOP A MAN angemeldet bist.\\nPasswort\\nvergessen? Hier\\nanfordern!\\n\\nDu hast Fragen zu\\nSHOP A MAN ? Besuche die Hilfe\\noder wende dich an unseren Kundenservice .\\n\\n©\\nSHOP A MAN ist ein Service der Affinitas\\nGmbH I Kohlfurter Straße 41/43 I 10999 Berlin I\\nGermany I Datenschutz\\n| Impressum\\n\\nGeschäftsführer: Lukas Brosseder, David Khalil und\\nChristian Vollmann | Handelsregistereintrag HRB 115958\\n| Amtsgericht Charlottenburg I Kontakt: kontakt@shopaman.de\\n\\nSHOP A MAN\\nist\\nTÜV-geprüft!\\nErfahre\\nmehr...\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3512.json\",\"last_comment\":{\"body\":\"\\n\\nMensch das geht nicht, wenn ich auf das\\nklicke, es geht einfach nicht.....\\n\\nOh himmel...\\n\\nKönnt Ihr mir denn keines\\nzuschicken????\\n\\nUrsel\\n\\n----- Original Message -----\\nFrom:\\nSHOPAMAN\\nTo: uknobi7@gmx.de\\nSent: Friday, December 07, 2012 12:00\\nPM\\nSubject: SHOPAMAN - Passwort\\nvergessen\\n\\nDu hast ein neues Passwort\\nangefordert\\n\\nHallo Ursel,\\n\\ndu hast ein neues\\nPasswort bei SHOP A MAN angefordert.\\nKlicke auf den nachfolgenden Button, um dein Passwort\\nzu ändern:\\n\\nViele Grüße,\\n\\ndein\\nShopping-Team\\n\\nDu erhältst diese\\nE-Mail, da du mit der E-Mail-Adresse uknobi7@gmx.de bei\\nSHOP A MAN angemeldet bist.\\nPasswort\\nvergessen? Hier\\nanfordern!\\n\\nDu hast Fragen zu\\nSHOP A MAN ? Besuche die Hilfe\\noder wende dich an unseren Kundenservice .\\n\\n©\\nSHOP A MAN ist ein Service der Affinitas\\nGmbH I Kohlfurter Straße 41/43 I 10999 Berlin I\\nGermany I Datenschutz\\n| Impressum\\n\\nGeschäftsführer: Lukas Brosseder, David Khalil und\\nChristian Vollmann | Handelsregistereintrag HRB 115958\\n| Amtsgericht Charlottenburg I Kontakt: kontakt@shopaman.de\\n\\nSHOP A MAN\\nist\\nTÜV-geprüft!\\nErfahre\\nmehr...\",\"created_at\":\"2012-12-07T11:15:14Z\",\"author_id\":298480072}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"[No content]\",\"requester_id\":302504611,\"requester_updated_at\":\"2012-12-07T12:20:47Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3669,\"subject\":\"[No content]\",\"description\":\"[No content]\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3669.json\",\"last_comment\":{\"body\":\"[No content]\",\"created_at\":\"2012-12-07T12:20:47Z\",\"author_id\":302504611}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"VINCITORE - Ref: ES/9420X2/68.\",\"requester_id\":299784407,\"requester_updated_at\":\"2012-12-07T13:15:33Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3778,\"subject\":\"VINCITORE - Ref: ES/9420X2/68.\",\"description\":\"VINCITORE - Ref: ES/9420X2/68.\\nIL VOSTRO ID EMAIL HA VINTO quattrocentocinquanta mila euro (€ 450.000,00) in spagnolo 'El Gordo' International premio della lotteria lotterie e-mail con i numeri fortunati 9/11/13/24/43 e Ref: ES/9420X2/68.\\nPer chiarimenti e modalità Contatto reclamo:\\nCAPITAL CLAIM AGENCY\\nJuan Carlos.\\nTel: 34-672-594-567\\nEmail: capitalsinfos@aol.com (Parlare solo in inglese)\\nCon il vostro nome e cognome, indirizzo, età, professione, numeri di telefono,\\nInvia la tua risposta al: capitalsinfos@aol.com\\nCongratulazioni.\\nNota: Questo è un programma di lotteria internazionale, il messaggio viene automaticamente tradotto dall'inglese in italiano.\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3778.json\",\"last_comment\":{\"body\":\"VINCITORE - Ref: ES/9420X2/68.\\nIL VOSTRO ID EMAIL HA VINTO quattrocentocinquanta mila euro (€ 450.000,00) in spagnolo 'El Gordo' International premio della lotteria lotterie e-mail con i numeri fortunati 9/11/13/24/43 e Ref: ES/9420X2/68.\\nPer chiarimenti e modalità Contatto reclamo:\\nCAPITAL CLAIM AGENCY\\nJuan Carlos.\\nTel: 34-672-594-567\\nEmail: capitalsinfos@aol.com (Parlare solo in inglese)\\nCon il vostro nome e cognome, indirizzo, età, professione, numeri di telefono,\\nInvia la tua risposta al: capitalsinfos@aol.com\\nCongratulazioni.\\nNota: Questo è un programma di lotteria internazionale, il messaggio viene automaticamente tradotto dall'inglese in italiano.\",\"created_at\":\"2012-12-07T13:15:33Z\",\"author_id\":299784407}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"VINCITORE - Ref: ES/9420X2/68.\",\"requester_id\":299784407,\"requester_updated_at\":\"2012-12-07T13:20:31Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3789,\"subject\":\"VINCITORE - Ref: ES/9420X2/68.\",\"description\":\"VINCITORE - Ref: ES/9420X2/68.\\nIL VOSTRO ID EMAIL HA VINTO quattrocentocinquanta mila euro (€ 450.000,00) in spagnolo 'El Gordo' International premio della lotteria lotterie e-mail con i numeri fortunati 9/11/13/24/43 e Ref: ES/9420X2/68.\\nPer chiarimenti e modalità Contatto reclamo:\\nCAPITAL CLAIM AGENCY\\nJuan Carlos.\\nTel: 34-672-594-567\\nEmail: capitalsinfos@aol.com (Parlare solo in inglese)\\nCon il vostro nome e cognome, indirizzo, età, professione, numeri di telefono,\\nInvia la tua risposta al: capitalsinfos@aol.com\\nCongratulazioni.\\nNota: Questo è un programma di lotteria internazionale, il messaggio viene automaticamente tradotto dall'inglese in italiano.\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3789.json\",\"last_comment\":{\"body\":\"VINCITORE - Ref: ES/9420X2/68.\\nIL VOSTRO ID EMAIL HA VINTO quattrocentocinquanta mila euro (€ 450.000,00) in spagnolo 'El Gordo' International premio della lotteria lotterie e-mail con i numeri fortunati 9/11/13/24/43 e Ref: ES/9420X2/68.\\nPer chiarimenti e modalità Contatto reclamo:\\nCAPITAL CLAIM AGENCY\\nJuan Carlos.\\nTel: 34-672-594-567\\nEmail: capitalsinfos@aol.com (Parlare solo in inglese)\\nCon il vostro nome e cognome, indirizzo, età, professione, numeri di telefono,\\nInvia la tua risposta al: capitalsinfos@aol.com\\nCongratulazioni.\\nNota: Questo è un programma di lotteria internazionale, il messaggio viene automaticamente tradotto dall'inglese in italiano.\",\"created_at\":\"2012-12-07T13:20:31Z\",\"author_id\":299784407}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"[REKOLEKCJE] Jesteś już zapisany! Kilka informacji.\",\"requester_id\":300039473,\"requester_updated_at\":\"2012-12-07T13:37:23Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3827,\"subject\":\"[REKOLEKCJE] Jesteś już zap...\",\"description\":\"Dnia 3 grudnia 2012 9:19 \\\"Andrzej Sobczyk | MocneSlowo.pl\\\" <\\nandrzej@gloria24.pl> napisał(a):\\n\\n\\n <#13b759207d5ec5ef_> Adwent 2012 $$forward$$| Facebook [image:\\nUmieść na Facebook]\\n\\nWitaj\\n*Twój zapis na rekolekcje \\\"Nocny złodziej\\\" został potwierdzony.*\\n\\nWielką radością jest widzieć jak kolejne osoby z kolejnych krajów świata\\nprzyłączają się do nas. Ojciec Adam ma więc trudne zadanie - skutecznie\\ndotrzeć do każdego z naszych serc.\\n\\n*andreo, mam do Ciebie dwie prośby.*\\n\\n*Pierwsza już się pojawiła.\\nProśba o modlitwę.* Proszę wspieraj dzieło rekolekcji swoją codzienną\\nmodlitwą. To bardzo ważne. Jeśli możesz to poproś o to kolejne osoby.\\n\\n\\n*Druga dotyczy przesłania rekolekcji dalej.*\\nProszę, jeśli masz taką możliwość - poślij dalej informacje o rekolekcjach.\\nNiech Mocne Słowo dotrze do tych, którzy wciąż czekają na świt. Niech za\\nTwoją przyczyną kolejne osoby mają możliwość wsłuchania się w nauki i\\nzatrzymania się w czasie Adwentu.\\n\\n*Jak to można zrobić?*\\n\\n1) Prześlij ten mail do swoich znajomych. Niech wejdą na tę stronę:\\nwww.MocneSlowo.pl i tam się zapiszą. Możesz też\\nwyslać zaproszenie o. Adama:\\nhttp://gloria24.pl/internetowe-rekolekcje-adwentowe-2012-nocny-zlodziej-Szustak\\n\\n2) Dołącz do naszej społeczności Facebook i poleć ją swoim znajomym:\\nhttp://www.facebook.com/events/559526497407443/?context=create\\n\\n3) Zamieść informacje o rekolekcjach na swojej stronie, blogu, profilu\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3827.json\",\"last_comment\":{\"body\":\"Dnia 3 grudnia 2012 9:19 \\\"Andrzej Sobczyk | MocneSlowo.pl\\\" <\\nandrzej@gloria24.pl> napisał(a):\\n\\n\\n <#13b759207d5ec5ef_> Adwent 2012 $$forward$$| Facebook [image:\\nUmieść na Facebook]\\n\\nWitaj\\n*Twój zapis na rekolekcje \\\"Nocny złodziej\\\" został potwierdzony.*\\n\\nWielką radością jest widzieć jak kolejne osoby z kolejnych krajów świata\\nprzyłączają się do nas. Ojciec Adam ma więc trudne zadanie - skutecznie\\ndotrzeć do każdego z naszych serc.\\n\\n*andreo, mam do Ciebie dwie prośby.*\\n\\n*Pierwsza już się pojawiła.\\nProśba o modlitwę.* Proszę wspieraj dzieło rekolekcji swoją codzienną\\nmodlitwą. To bardzo ważne. Jeśli możesz to poproś o to kolejne osoby.\\n\\n\\n*Druga dotyczy przesłania rekolekcji dalej.*\\nProszę, jeśli masz taką możliwość - poślij dalej informacje o rekolekcjach.\\nNiech Mocne Słowo dotrze do tych, którzy wciąż czekają na świt. Niech za\\nTwoją przyczyną kolejne osoby mają możliwość wsłuchania się w nauki i\\nzatrzymania się w czasie Adwentu.\\n\\n*Jak to można zrobić?*\\n\\n1) Prześlij ten mail do swoich znajomych. Niech wejdą na tę stronę:\\nwww.MocneSlowo.pl i tam się zapiszą. Możesz też\\nwyslać zaproszenie o. Adama:\\nhttp://gloria24.pl/internetowe-rekolekcje-adwentowe-2012-nocny-zlodziej-Szustak\\n\\n2) Dołącz do naszej społeczności Facebook i poleć ją swoim znajomym:\\nhttp://www.facebook.com/events/559526497407443/?context=create\\n\\n3) Zamieść informacje o rekolekcjach na swojej stronie, blogu, profilu\",\"created_at\":\"2012-12-07T13:37:24Z\",\"author_id\":300039473}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"OFFISIELLE GEWINNBENACHRITIGUNG\",\"requester_id\":299795847,\"requester_updated_at\":\"2012-12-07T13:48:17Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3845,\"subject\":\"OFFISIELLE GEWINNBENACHRITI...\",\"description\":\"INTERNATIONAL LOTTO COMMISSION\\nLoteria Primitiva\\nPlaza Romano N°19 Planta 5\\n28011 Madrid, Spain.\\nE-POST:internationalebono.lottoprogramm@ymail.com\\n\\n\\nOFFISIELL MELDING:\\nSETE FOR VICE PRESIDENT\\nINTERNATIONAL PROMOTIOM PROFITT TILDELING\\nREFERANSE: ENN 25456009-ESP\\nREFERANSE: ELP/25456009/ESP\\nDATO:07/12/2012.\\n\\n\\nOBS: ANERKJENTE PRISVINNER\\n\\n\\n\\n\\n OFFISIELLE GEWINNBENACHRITIGUNG\\nVi er glade for informere deg,premielisten LOTTO program opp på 23/11/2012\\npublisert.\\nVenneliste over offisielle vinnerne dukket opp på 07/12/2012 Hennes navn\\nble nummer på farten med deg:025.11464992.750 og med serienummer:2113-06\\nregistried. Glucksnummer:10-16-25-41-46,har i den 3.vant kategori.\\n\\n\\nDermed er du vinnerne av:EURO 615, 810,00(SEKS HUNDRE FEMTEN TUSEN OG ÅTTE\\nHUNDRE TI.) Hun summen en oppstår gewinnausschuttung\\nEURO:16,621,340,00(SEKSTEN MILLIONER SEKS HUNDRE TJUE ETT TUSEN OG TRE\\nHUNDRE OG FØRTI)Totalen ble delt av 27gewinnern av glieichen-kategori.\\nGratulerer!!!\\n\\n\\nDu seier er en sicherheitsfirma lagret og forsikret i deres navn.for å\\nforårsake noen komplikasjoner i behandling av betaling, ber vi deg denne\\noffisielle utgivelsen,\\ndiskret godbit., det er en del våre sicherheitsprotokolls og garantiet dem\\nen bør ende.\\n\\n\\nAlle vinnerne vil bli Asia, via datamaskin fra 45.000 navn fra hele Europa,\\nAustralia og Amerika som en del av våre\\nInternasjonal markedsføring programmet japanske.Som vi arrangerer årlig\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3845.json\",\"last_comment\":{\"body\":\"INTERNATIONAL LOTTO COMMISSION\\nLoteria Primitiva\\nPlaza Romano N°19 Planta 5\\n28011 Madrid, Spain.\\nE-POST:internationalebono.lottoprogramm@ymail.com\\n\\n\\nOFFISIELL MELDING:\\nSETE FOR VICE PRESIDENT\\nINTERNATIONAL PROMOTIOM PROFITT TILDELING\\nREFERANSE: ENN 25456009-ESP\\nREFERANSE: ELP/25456009/ESP\\nDATO:07/12/2012.\\n\\n\\nOBS: ANERKJENTE PRISVINNER\\n\\n\\n\\n\\n OFFISIELLE GEWINNBENACHRITIGUNG\\nVi er glade for informere deg,premielisten LOTTO program opp på 23/11/2012\\npublisert.\\nVenneliste over offisielle vinnerne dukket opp på 07/12/2012 Hennes navn\\nble nummer på farten med deg:025.11464992.750 og med serienummer:2113-06\\nregistried. Glucksnummer:10-16-25-41-46,har i den 3.vant kategori.\\n\\n\\nDermed er du vinnerne av:EURO 615, 810,00(SEKS HUNDRE FEMTEN TUSEN OG ÅTTE\\nHUNDRE TI.) Hun summen en oppstår gewinnausschuttung\\nEURO:16,621,340,00(SEKSTEN MILLIONER SEKS HUNDRE TJUE ETT TUSEN OG TRE\\nHUNDRE OG FØRTI)Totalen ble delt av 27gewinnern av glieichen-kategori.\\nGratulerer!!!\\n\\n\\nDu seier er en sicherheitsfirma lagret og forsikret i deres navn.for å\\nforårsake noen komplikasjoner i behandling av betaling, ber vi deg denne\\noffisielle utgivelsen,\\ndiskret godbit., det er en del våre sicherheitsprotokolls og garantiet dem\\nen bør ende.\\n\\n\\nAlle vinnerne vil bli Asia, via datamaskin fra 45.000 navn fra hele Europa,\\nAustralia og Amerika som en del av våre\\nInternasjonal markedsføring programmet japanske.Som vi arrangerer årlig\",\"created_at\":\"2012-12-07T13:48:17Z\",\"author_id\":299795847}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"FW:\",\"requester_id\":301708036,\"requester_updated_at\":\"2012-12-07T14:41:19Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3940,\"subject\":\"FW:\",\"description\":\"http://rahulgandhicharitabletrust.com/data/default.php?yahoo=wiwixe&SubCategoryId=agjmis\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3940.json\",\"last_comment\":{\"body\":\"http://rahulgandhicharitabletrust.com/data/default.php?yahoo=wiwixe&SubCategoryId=agjmis\",\"created_at\":\"2012-12-07T14:41:20Z\",\"author_id\":301708036}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"VINCITORE - Ref: ES/9420X2/68.\",\"requester_id\":299784407,\"requester_updated_at\":\"2012-12-07T14:42:12Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3941,\"subject\":\"VINCITORE - Ref: ES/9420X2/68.\",\"description\":\"VINCITORE - Ref: ES/9420X2/68.\\nIL VOSTRO ID EMAIL HA VINTO quattrocentocinquanta mila euro (€ 450.000,00) in spagnolo 'El Gordo' International premio della lotteria lotterie e-mail con i numeri fortunati 9/11/13/24/43 e Ref: ES/9420X2/68.\\nPer chiarimenti e modalità Contatto reclamo:\\nCAPITAL CLAIM AGENCY\\nJuan Carlos.\\nTel: 34-672-594-567\\nEmail: capitalsinfos@aol.com (Parlare solo in inglese)\\nCon il vostro nome e cognome, indirizzo, età, professione, numeri di telefono,\\nInvia la tua risposta al: capitalsinfos@aol.com\\nCongratulazioni.\\nNota: Questo è un programma di lotteria internazionale, il messaggio viene automaticamente tradotto dall'inglese in italiano.\",\"status\":\"new\",\"type\":null,\"priority\":\"high\",\"url\":\"https://affinitas.zendesk.com/api/v2/tickets/3941.json\",\"last_comment\":{\"body\":\"VINCITORE - Ref: ES/9420X2/68.\\nIL VOSTRO ID EMAIL HA VINTO quattrocentocinquanta mila euro (€ 450.000,00) in spagnolo 'El Gordo' International premio della lotteria lotterie e-mail con i numeri fortunati 9/11/13/24/43 e Ref: ES/9420X2/68.\\nPer chiarimenti e modalità Contatto reclamo:\\nCAPITAL CLAIM AGENCY\\nJuan Carlos.\\nTel: 34-672-594-567\\nEmail: capitalsinfos@aol.com (Parlare solo in inglese)\\nCon il vostro nome e cognome, indirizzo, età, professione, numeri di telefono,\\nInvia la tua risposta al: capitalsinfos@aol.com\\nCongratulazioni.\\nNota: Questo è un programma di lotteria internazionale, il messaggio viene automaticamente tradotto dall'inglese in italiano.\",\"created_at\":\"2012-12-07T14:42:12Z\",\"author_id\":299784407}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"WG: messaggio urgente\",\"requester_id\":298944962,\"requester_updated_at\":\"2012-12-07T14:55:11Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3969,\"subject\":\"WG: messaggio urgente\",\"description\":\"Von: Alfonsina fusco [mailto:niner_a@virgilio.it]\\nGesendet: Donnerstag, 15. November 2012 20:06\\nAn: redazione@edarling.it\\nBetreff: messaggio urgente\\n\\nEGREGIO DIRETTORE,\\nCOME FACCIO AD ENTRARE NELLA LISTA DELLE PERSONE CHE DESIDERANO CONOSCERNE ALTRE? NON HO TROVATO ALCUNA DICITURA SULLA QUALE CLICCARE. SE VOLESSI POI METTERMI IN CONTATTO E FAR Sì CHE STRANIERI ISCRITTI A DARLING SI METTANO IN CORRISPONDENZA CON ME COSA DEVO FARE? MI DEVO ISCRIVERE A FACEBOCK NECESSARIAMENTE? NON VOGLIO LASCIARE I MIEI DATI PERSONALI ,MA SEMPRE DEI NOMI FITTIZI , PER UNA QUESTIONE DI PRIVACY. INOLTRE A COSA SERVE ISCRIVERSI A FAQCEBOOK SE LA LISTA DEI NOMI E LE CARATTERISTICHE DELLE PERSONE Già LE FORNITE VOI? INDICATEMI BENE LE ISTRUZIONI PER ACCEDERE EPERCHè NON HO CAPITO QUALI SONO I SISTEMI PER CONTATTARE ALTRE PERSONE E POTER INVIARE MESSAGGI E FARSI SCRIVERE. DOVE CONTROLLARE LA MIA POSTA DARLING? ATTENDO NOTIZIE IN MERITO A QUESTO CHE HO SCRITTO.\\nSALUTI A. 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November 2012 11:04\\nAn: redazione@edarling.it\\nBetreff: informazione\\n\\nbuongiorno,sono stella2012,cod.it 2752282,vorrei sapere per favore come si eliminano i messaggi sia ricevuti che scritti\\n\\ngrazie, stella\",\"created_at\":\"2012-12-07T14:56:48Z\",\"author_id\":298944962}}},{\"custom_fields\":[],\"status\":\"New\",\"subject\":\"WG:\",\"requester_id\":298944962,\"requester_updated_at\":\"2012-12-07T14:58:09Z\",\"group_id\":null,\"assignee_id\":null,\"priority\":\"High\",\"fields\":[],\"ticket\":{\"id\":3979,\"subject\":\"WG:\",\"description\":\"Von: enricozucchet [mailto:enricozucchet@alice.it]\\nGesendet: Donnerstag, 22. November 2012 21:43\\nAn: redazione@edarling.it\\nBetreff:\\n\\nSalve, mi chiamo enrico ed ho 20 anni. Mi interessava sapere come funziona esattamente edarling? Grazie x la collaborazione. A presto. 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center;height:100%;position:static}#root{margin:0;width:auto}.footerPlaceholder{height:36px}#notFoundPage,#notAuthorized,#badFilter,#noData{height:100%;position:static;text-align:center}.compatibilityError{display:none}.compatibilityErrors .safariInstructions{display:none;width:100%;height:437px;background:url(\"../images/safari-cookies.png\") center center no-repeat}" }, "redirectURL": "", "headersSize": 17, "bodySize": 0 }, "cache": {}, "timings": { "blocked": 0, "dns": -1, "connect": -1, "send": -1, "wait": -1, "receive": 17, "ssl": -1 }, "pageref": "page_1" }, { "startedDateTime": "2013-02-25T14:19:54.249Z", "time": 189, "request": { "method": "GET", "url": "https://secure.gooddata.com/styles/print.css", "httpVersion": "HTTP/1.1", "headers": [ { "name": "If-None-Match", "value": "\"42606-186f-4d5bffbcf9dc0\"" }, { "name": "Accept-Charset", "value": "ISO-8859-1,utf-8;q=0.7,*;q=0.3" }, { "name": "Accept-Encoding", "value": "gzip,deflate,sdch" }, { "name": "Host", "value": 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"max-age=0, no-cache" }, { "name": "X-Varnish", "value": "123370764" }, { "name": "Connection", "value": "keep-alive" }, { "name": "Accept-Ranges", "value": "bytes" }, { "name": "Accept-Ranges", "value": "bytes" }, { "name": "Content-Length", "value": "6255" }, { "name": "Expires", "value": "Mon, 25 Feb 2013 14:19:54 GMT" } ], "cookies": [], "content": { "size": 6255, "mimeType": "text/css", "compression": -108, "text": "/** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **/\n/** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **/\n/** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **/\n/** ** ** DO NOT EDIT THIS FILE. IT IS GENERATED ** ** **/\n/** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **/\n/** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **/\n/** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **/\n/* print styles */\n@page { margin: 10mm; }\n\nhtml, body { height: auto; margin: 0; padding: 0; }\n\nbody { background: #fff; overflow-y: visible !important; font-size: 15px; }\nbody.app { padding-top: 10px; /* ie7 */ }\n\n#_yuiResizeMonitor { display: none; }\n\n/* context menu, project menu and others */\n.yuimenu { display: none; }\n\n#top { padding-bottom: 0; display: none !important; }\n\n#printInfo { display: block; position: absolute; top: 0; right: 0; z-index: 5000; }\n\n#printInfo .branding { text-align: right; }\n\n#printInfo .branding span { color: #999; font-size: 90%; }\n\n#printInfo .branding strong { color: #000; font-size: 110%; }\n\n#printInfo .info { font-size: 80%; text-align: right; padding: 5px 0; }\n\n#printInfo span.project { /*\nfont-size: 80%;*/ color: #000; font-weight: bold; text-align: right; }\n\n#status { display: none !important; }\n\n#footer { display: none !important; }\n\n#pagesContainer { -webkit-box-shadow: none; -moz-box-shadow: none; box-shadow: none; }\n\n.c-status { display: none !important; }\n\n.ipeInvitation { display: none !important; }\n\n.menuPluginOverlay { display: none !important; }\n\n/* buttons */\n.btn, .yui3-c-button, .simpleBtn, .editorBtn, .iconBtn { display: none !important; }\n\n.c-tagger .tag .text { color: black !important; font-size: 14px !important; }\n\n.c-tagger .removeTag { display: none !important; }\n\n.c-ipeEditor { display: none !important; }\n\n/* report */\n#p-analysisPage { position: static; overflow-y: visible !important; padding: 0; width: auto !important; }\n\n#p-analysisPage #reportVisualizer { border-top: 1px solid #d4d4d4; margin-right: 0; }\n\n#p-analysisPage #analysisReportHeading .ipe { visibility: visible !important; }\n\n#p-analysisPage #analysisReportHeading .description { color: black !important; font-size: 16px !important; }\n\n#p-analysisPage #reportSidebarContainer { display: none !important; }\n\n#p-analysisPage #analysisMetricsContainer, #p-analysisPage #analysisAttributesContainer { display: none !important; }\n\n#p-analysisPage .reportSettingsContainer, #p-analysisPage #reportVisualizer .reportEditorHeader, #p-analysisPage #swapContainer, #p-analysisPage .chartConfiguration, #p-analysisPage .chartAdvancedConfiguration, #p-analysisPage #reportToolbar { display: none !important; }\n\n#p-analysisPage .comments { margin-right: 0; }\n\n.yui3-c-metricsoverlay { display: none !important; }\n\n.yui3-widget-positioned.gdc-overlay-simple { display: none !important; }\n\n/* panel */\n.customMetricFormatPanel { display: none; }\n\n/* moderator */\n.c-moderator .toolbar { display: none; }\n\n.c-moderator .subTitle { display: none; }\n\n.c-moderator .item .user { float: left; }\n\n.c-moderator .item .user .info { float: none; font-size: 100%; }\n\n.c-moderator .item .user .icon { display: none; }\n\n.c-moderator .item .bubble { margin: 0; clear: both; }\n\n.c-moderator .item .bubble .hd { display: none; }\n\n.c-moderator .item .bubble .hd, .c-moderator .item .bubble .hd .tl, .c-moderator .item .bubble .hd .tr, .c-moderator .item .bubble .bd, .c-moderator .item .bubble .ft, .c-moderator .item .bubble .bd_padding, .c-moderator .item .bubble .toolbar { background: inherit; }\n\n.c-moderator .item .bubble .content { margin: 0; font-size: 105%; }\n\n.c-moderator .item .bubble .toolbar .controls { display: none; }\n\n.c-moderator .item .bubble .toolbar { display: block; }\n\n.c-moderator .item .bubble .toolbar .date { position: static; margin: 5px 0; font-size: 80%; }\n\n/* dashboard */\n#p-projectDashboardPage { position: static; overflow-y: visible !important; width: auto !important; }\n\n.projectDashboardTitle { display: block !important; color: black !important; font-size: 20px !important; padding: 0 !important; margin: 0 !important; }\n\n.yui3-dashboardtabs .scroll-left, .yui3-dashboardtabs .scroll-right { display: none !important; }\n\n.yui3-dashboardtabs { border-bottom: 1px solid #d4d4d4; }\n\n.yui3-dashboardtabs .yui3-dashboardtab { display: none; background: none; padding: 0; border: 0px solid; }\n\n.yui3-dashboardtabs .yui3-dashboardtab-selected { display: block; }\n\n.yui3-dashboardtabs .yui3-dashboardtab-selected .yui3-dashboardtab .label { color: #a8a8a8; font-size: 16px; font-weight: bold; text-shadow: none; }\n\n#p-projectDashboardPage .yui3-dashboardtabs .yui3-dashboardtab .tab-dropdown { display: none; }\n\n#p-projectDashboardPage .dropDownPanel, #p-projectDashboardPage .dropDownButtonIcon { display: none !important; }\n\n#p-projectDashboardPage button.description { display: inline-block !important; }\n\n#p-projectDashboardPage button.description span.bg { padding: 0; }\n\n.yui3-c-reportdashboardwidget-reportTitle { position: relative !important; line-height: 18px !important; }\n\n.yui3-c-reportdashboardwidget-filtersIcon { display: none !important; }\n\n.yui3-c-reportdashboardwidget-reportLink { color: #333333 !important; }\n\n.yui3-c-reportdashboardwidget .sort .sortArrow { display: none !important; }\n\n/* dashboard export print styles */\nbody.export, body.export * { font-family: Arial, sans-serif !important; }\nbody.export #dashboard-header, body.export #dashboard-tabs, body.export .yui3-c-nativescrollbar { display: none; }\nbody.export #dashboard-content .yui3-c-tabfilteritem * { background: none !important; }\nbody.export #dashboard-content .yui3-c-tabfilteritem button { display: block !important; }\nbody.export #dashboard-content .yui3-c-tabfilteritem button .bg { padding: 0; }\nbody.export .dashboardFilterContainer, body.export .c-projectdashboard-canvas { width: 940px; }\nbody.export .c-report .loading-indicator-computing-report { background: none; color: #777; text-indent: 0; display: block; position: static; text-align: center; }\nbody.export 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#000; font-weight: bold; text-align: right; }\n\n#status { display: none !important; }\n\n#footer { display: none !important; }\n\n#pagesContainer { -webkit-box-shadow: none; -moz-box-shadow: none; box-shadow: none; }\n\n.c-status { display: none !important; }\n\n.ipeInvitation { display: none !important; }\n\n.menuPluginOverlay { display: none !important; }\n\n/* buttons */\n.btn, .yui3-c-button, .simpleBtn, .editorBtn, .iconBtn { display: none !important; }\n\n.c-tagger .tag .text { color: black !important; font-size: 14px !important; }\n\n.c-tagger .removeTag { display: none !important; }\n\n.c-ipeEditor { display: none !important; }\n\n/* report */\n#p-analysisPage { position: static; overflow-y: visible !important; padding: 0; width: auto !important; }\n\n#p-analysisPage #reportVisualizer { border-top: 1px solid #d4d4d4; margin-right: 0; }\n\n#p-analysisPage #analysisReportHeading .ipe { visibility: visible !important; }\n\n#p-analysisPage #analysisReportHeading .description { color: black !important; font-size: 16px !important; }\n\n#p-analysisPage #reportSidebarContainer { display: none !important; }\n\n#p-analysisPage #analysisMetricsContainer, #p-analysisPage #analysisAttributesContainer { display: none !important; }\n\n#p-analysisPage .reportSettingsContainer, #p-analysisPage #reportVisualizer .reportEditorHeader, #p-analysisPage #swapContainer, #p-analysisPage .chartConfiguration, #p-analysisPage .chartAdvancedConfiguration, #p-analysisPage #reportToolbar { display: none !important; }\n\n#p-analysisPage .comments { margin-right: 0; }\n\n.yui3-c-metricsoverlay { display: none !important; }\n\n.yui3-widget-positioned.gdc-overlay-simple { display: none !important; }\n\n/* panel */\n.customMetricFormatPanel { display: none; }\n\n/* moderator */\n.c-moderator .toolbar { display: none; }\n\n.c-moderator .subTitle { display: none; }\n\n.c-moderator .item .user { float: left; }\n\n.c-moderator .item .user .info { float: none; font-size: 100%; }\n\n.c-moderator .item .user .icon { display: none; }\n\n.c-moderator .item .bubble { margin: 0; clear: both; }\n\n.c-moderator .item .bubble .hd { display: none; }\n\n.c-moderator .item .bubble .hd, .c-moderator .item .bubble .hd .tl, .c-moderator .item .bubble .hd .tr, .c-moderator .item .bubble .bd, .c-moderator .item .bubble .ft, .c-moderator .item .bubble .bd_padding, .c-moderator .item .bubble .toolbar { background: inherit; }\n\n.c-moderator .item .bubble .content { margin: 0; font-size: 105%; }\n\n.c-moderator .item .bubble .toolbar .controls { display: none; }\n\n.c-moderator .item .bubble .toolbar { display: block; }\n\n.c-moderator .item .bubble .toolbar .date { position: static; margin: 5px 0; font-size: 80%; }\n\n/* dashboard */\n#p-projectDashboardPage { position: static; overflow-y: visible !important; width: auto !important; }\n\n.projectDashboardTitle { display: block !important; color: black !important; font-size: 20px !important; padding: 0 !important; margin: 0 !important; }\n\n.yui3-dashboardtabs .scroll-left, .yui3-dashboardtabs .scroll-right { display: none !important; }\n\n.yui3-dashboardtabs { border-bottom: 1px solid #d4d4d4; }\n\n.yui3-dashboardtabs .yui3-dashboardtab { display: none; background: none; padding: 0; border: 0px solid; }\n\n.yui3-dashboardtabs .yui3-dashboardtab-selected { display: block; }\n\n.yui3-dashboardtabs .yui3-dashboardtab-selected .yui3-dashboardtab .label { color: #a8a8a8; font-size: 16px; font-weight: bold; text-shadow: none; }\n\n#p-projectDashboardPage .yui3-dashboardtabs .yui3-dashboardtab .tab-dropdown { display: none; }\n\n#p-projectDashboardPage .dropDownPanel, #p-projectDashboardPage .dropDownButtonIcon { display: none !important; }\n\n#p-projectDashboardPage button.description { display: inline-block !important; }\n\n#p-projectDashboardPage button.description span.bg { padding: 0; }\n\n.yui3-c-reportdashboardwidget-reportTitle { position: relative !important; line-height: 18px !important; 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c=function(f){this.enterStates=f.enterStates.slice();this.exitStates=f.exitStates.slice();this.resolveState=f.resolveState;this.finalState=f.enterStates[f.enterStates.length-1]||f.resolveState};c.prototype={normalize:function(f,g){this.matchContextsToStates(g);this.addInitialStates();this.removeUnchangedContexts(f);return this},matchContextsToStates:function(j){var h=this.enterStates.length-1,f=[],i,g;while(j.length>0){if(h>=0){i=this.enterStates[h--]}else{if(this.enterStates.length){i=b(this.enterStates[0],\"parentState\");if(!i){throw\"Cannot match all contexts to states\"}}else{i=this.resolveState}this.enterStates.unshift(i);this.exitStates.unshift(i)}if(b(i,\"hasContext\")){g=j.pop()}else{g=null}f.unshift(g)}this.contexts=f},addInitialStates:function(){var 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a=Ember.set;Ember.onLoad(\"Ember.Application\",function(b){b.registerInjection({name:\"store\",before:\"controllers\",injection:function(e,d,c){if(!d){return}if(c===\"Store\"){a(d,\"store\",e[c].create())}}});b.registerInjection({name:\"giveStoreToControllers\",after:[\"store\",\"controllers\"],injection:function(h,g,f){if(!g){return}if(/^[A-Z].*Controller$/.test(f)){var e=f.charAt(0).toLowerCase()+f.substr(1);var d=g.get(\"store\");var c=g.get(e);if(!c){return}c.set(\"store\",d)}}})})})();(function(){var b=Ember.get,c=Ember.set;var a={fromJSON:function(d){return d},toJSON:function(d){return d}};DS.Serializer=Ember.Object.extend({init:function(){this.transforms={string:a,number:a,\"boolean\":a,object:a};this.mappings=Ember.Map.create()},_keyForAttributeName:function(e,d){return this._keyForJSONKey(\"keyForAttributeName\",e,d)},keyForAttributeName:function(e,d){return d},_keyForBelongsTo:function(e,d){return 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