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Are you sure you want to continue?\",\"txt.modal.unsaved.close\":\"Close Tab\",\"txt.modal.unsaved.cancel\":\"Cancel\",\"txt.modal.agent_forwarding.title\":\"Agent forwarding number\",\"txt.modal.agent_forwarding.extension_label\":\"ext\",\"txt.modal.reload.message\":\"A new version of Zendesk, which might contain important updates, is now available. You can reload your browser now, or save all work and reload later.\",\"txt.modal.reload.title\":\"Zendesk was updated\",\"txt.modal.reload.button.reload\":\"Reload Zendesk\",\"txt.modal.group_management.title\":\"Edit {{name}}'s Groups\",\"txt.modal.group_management.intro\":\"Groups are used to organize your agents (Sales, Support etc.). Tickets can be assigned to either a group, or an agent within a group. Click to toggle the groups this agent belongs to.\",\"txt.modal.group_management.close_window\":\"Close\",\"txt.modal.group_management.default_group_help\":\"The default group is used when a ticket is assigned to the agent without a Group also being selected.\",\"txt.modal.group_management.default_group_title\":\"Default group\",\"txt.modal.group_management.default_group_error\":\"You cannot remove the agent's default group. Please select another default group before removing this group from the agent.\",\"txt.modal.group_management.add_new_group\":\"Create new group\",\"txt.modal.welcome.title\":\"Welcome to Zendesk\",\"txt.modal.welcome.look_for_an_email\":\"Look for an email at {{email}} with login information. If this email address is incorrect, please contact support.\",\"txt.modal.welcome.now_is_also_a_good_time\":\"Now is also a good time to bookmark this page to easily get back into your Zendesk.\",\"txt.modal.welcome.lets_get_started\":\"Let's get started.\",\"txt.modal.welcome.get_started_button\":\"Get Started\",\"txt.users.edit.organization\":\"Organization\",\"txt.users.edit.organization_abbreviated\":\"Org.\",\"txt.users.edit.access\":\"Access\",\"txt.users.edit.role_end_user\":\"End-user\",\"txt.users.edit.role_agent\":\"Agent\",\"txt.users.edit.role_admin\":\"Administrator\",\"txt.users.edit.end_user_access_tickets\":\"Tickets requested by user\",\"txt.users.edit.end_user_access_organization\":\"Tickets from user's org.\",\"txt.users.edit.agent_access_all\":\"All tickets\",\"txt.users.edit.agent_access_organization\":\"Tickets in agent's org.\",\"txt.users.edit.agent_access_assigned\":\"Assigned tickets only\",\"txt.users.edit.agent_commenting\":\"Comments\",\"txt.users.edit.agent_commenting_all\":\"Notes and replies\",\"txt.users.edit.agent_commenting_notes\":\"Notes only\",\"txt.users.edit.agent_moderation\":\"Forums\",\"txt.users.edit.agent_moderation_yes\":\"Editor\",\"txt.users.edit.agent_moderation_no\":\"Viewer\",\"txt.users.edit.alias\":\"Alias\",\"txt.users.edit.role\":\"Role\",\"txt.users.edit.group\":\"Groups\",\"txt.users.edit.signature\":\"Signature\",\"txt.users.edit.details\":\"Details\",\"txt.users.edit.notes\":\"Notes\",\"txt.users.edit.external_id\":\"External ID\",\"txt.users.edit.contact_information\":\"Contact information\",\"txt.users.edit.other_properties\":\"Other properties\",\"txt.users.edit.header\":\"Edit user: {{name}}\",\"txt.users.edit.agent_forwarding\":\"Agent forwarding\",\"txt.users.edit.add_forwarding_number\":\"add number\",\"txt.users.edit.tags\":\"Tags\",\"txt.users.edit.language\":\"Language\",\"txt.users.edit.email_unverified\":\"(unverified)\",\"txt.users.edit.agent_access_group\":\"Tickets in agent's groups\",\"txt.users.edit.basic_info\":\"Basic Info\",\"txt.users.edit.identities\":\"Identities\",\"txt.users.edit.identities_msg\":\"Identities are for logging in and for receiving updates - typically updates on requests.\",\"txt.users.edit.identities_msg_link\":\"https://support.zendesk.com/entries/21450118-update-your-profile\",\"txt.users.edit.primary_email_msg\":\"Your primary email address is what we’ll use to communicate with you about your requests.\",\"txt.users.edit.personal_info\":\"Personal info\",\"txt.users.edit.name\":\"Name\",\"txt.users.edit.email\":\"Email\",\"txt.users.edit.phone\":\"Phone\",\"txt.users.edit.phone_extension\":\"Extension\",\"txt.users.edit.timezone\":\"Time zone\",\"txt.users.edit.password\":\"Change password\",\"txt.users.edit.password_msg\":\"Set a new password for this user. Leave blank if you do not want to change the password.\",\"txt.users.edit.password_desc\":\"This is the password used to log in with an email address.\",\"txt.users.edit.twitter_screen_name\":\"Twitter account\",\"txt.users.edit.twitter\":\"Twitter\",\"txt.users.edit.twitter_button\":\"Log in with Twitter\",\"txt.users.edit.twitter_handle\":\"Twitter account\",\"txt.users.edit.email_not_verified\":\"not verified\",\"txt.users.edit.primary\":\"primary\",\"txt.users.edit.help_desk\":\"Email\",\"txt.users.edit.add_help_desk_email\":\"add\",\"txt.users.edit.help_desk_login\":\"Login\",\"txt.users.edit.twitter_description\":\"Can also be used to log in.\",\"txt.users.edit.add_twitter_handle\":\"add\",\"txt.users.edit.add_twitter_handle_title\":\"Add a Twitter Account\",\"txt.users.edit.unlink_account\":\"remove\",\"txt.users.edit.add_google_account\":\"add\",\"txt.users.edit.google\":\"Google\",\"txt.users.edit.unlink_google_account\":\"unlink\",\"txt.users.edit.add_openid_account\":\"add\",\"txt.users.edit.unlink_openid_account\":\"unlink\",\"txt.users.edit.openid\":\"OpenID\",\"txt.users.edit.external_id_msg\":\"This ID is given to us by your external identity provider (e.g., Active Directory, SAML, LDAP) and cannot be edited.\",\"txt.users.edit.remove_account_confirmation\":\"Remove {{identityName}} from your account?\",\"txt.users.edit.add_twitter_handle_manually\":\"add manually\",\"txt.users.edit.add_twitter_handle_manually_message\":\"A manually added Twitter account is verified the first time it's used to log in, which also successfully completes the oAuth process.\",\"txt.users.edit.add_twitter_handle_message\":\"To add a Twitter account, we need to verify with Twitter that the account belongs to you.\",\"txt.users.edit.twitter_message\":\"Sign in with Twitter to verify your Twitter account.\",\"txt.users.edit.add_email\":\"add\",\"txt.users.edit.add_email_heading\":\"Add\",\"txt.users.edit.add_email_message\":\"When you add an email address, you'll receive a verification email.
Click the link in that email to verify the email address.\",\"txt.users.edit.add_email_message_admin\":\"When you add an email address to a user, an email with a verification link is sent to the user.\",\"txt.users.edit.add_email_message_admin_no_verification\":\"Add another email address for this user.\",\"txt.users.edit.primary_email\":\"Primary email\",\"txt.users.edit.submit_email_address\":\"Send me the verification email\",\"txt.users.edit.submit_email_address_admin\":\"Send verification email\",\"txt.users.edit.submit_email_address_admin_no_verification\":\"Add email\",\"txt.users.edit.add_google_account_title\":\"Add a Google account\",\"txt.users.edit.add_google_address\":\"Google email address\",\"txt.users.edit.add_google_account_message\":\"This allows you to log in with your Gmail or Google Apps account. Please provide the Google email address you'd like to use and we'll send you a verification email.\",\"txt.users.edit.add_google_account_admin_message\":\"When you link a Google account to a user, an email containing a verification link is sent to the user.\",\"txt.users.edit.submit_google_account\":\"Send me the verification email\",\"txt.users.edit.adding_email\":\"Adding new email address. Please wait...\",\"txt.users.edit.adding_twitter\":\"Adding new Twitter account. Please wait...\",\"txt.users.edit.delete_identity\":\"remove\",\"txt.users.edit.deleting_identity\":\"Deleting '{{identity}}'. Please wait...\",\"txt.users.edit.delete_identity_confirmation\":\"Permanently delete '{{identity}}'?\",\"txt.users.edit.facebook_description\":\"Can also be used to log in.\",\"txt.users.edit.facebook\":\"Facebook\",\"txt.users.edit.facebook_message\":\"Sign in with Facebook to verify your Facebook account.\",\"txt.users.edit.adding_facebook\":\"Adding new Facebook account. Please wait...\",\"txt.users.edit.add_facebook_login\":\"Add a Facebook account\",\"txt.users.edit.add_facebook_message\":\"To add a Facebook account, we need to verify with Facebook that the account belongs to you.\",\"txt.users.edit.add_facebook_account\":\"add\",\"txt.users.edit.facebook_button\":\"Log in with Facebook\",\"txt.users.edit.openid_msg\":\"OpenID for Single Sign-On. The URL must be in the following format: http://myidentity.myopenid.com/\",\"txt.users.edit.phone_msg_with_direct_number_option\":\"When a phone number is set as a direct line, it is linked to this user. Calls received from this number when using Zendesk Voice are recognized as coming from this user who is then set as the ticket requester.\",\"txt.users.edit.photo\":\"Photo\",\"txt.users.edit.photo_msg\":\"An optional profile photo. For the best results, upload a photo of equal height and width.\",\"txt.users.edit.photo_edit\":\"Change or delete the current photo\",\"txt.users.edit.photo_upload\":\"Upload new photo\",\"txt.users.edit.photo_change\":\"change\",\"txt.users.edit.photo_delete\":\"delete\",\"txt.users.edit.photo_cancel\":\"cancel\",\"txt.users.edit.photo_confirm\":\"Are you sure you want to delete this photo?\",\"txt.users.edit.external_accounts\":\"External Accounts\",\"txt.users.edit.external_accounts_msg\":\"Configure accounts used for communicating with the help desk and for logging in.\",\"txt.users.edit.groups\":\"Member of groups\",\"txt.users.edit.update\":\"Update\",\"txt.users.edit.update_lower_case\":\"update\",\"txt.users.edit.creating\":\"Creating\",\"txt.users.edit.updating\":\"Updating\",\"txt.users.assume\":\"Assume user\",\"txt.users.delete\":\"Delete user\",\"txt.users.delete_confirm\":\"Are you sure you want to delete this user?\",\"txt.users.delete_success_msg\":\"User {{name}} deleted\",\"txt.users.new.header\":\"New user\",\"txt.users.add_in_organization.header\":\"Add user to organization\",\"txt.users.show.created\":\"Created\",\"txt.users.show.updated\":\"Updated\",\"txt.users.show.edit_title\":\"Edit user\",\"txt.users.show.last_login\":\"Last login\",\"txt.users.show.remove_direct_line\":\"(remove direct line)\",\"txt.users.show.edit\":\"edit\",\"txt.users.show.number_is_direct_line\":\"(direct line)\",\"txt.users.show.edit_number_provided\":\"edit\",\"txt.users.show.make_number_direct_line\":\"(make direct line)\",\"txt.users.show.edit_number_popup.edit_title\":\"Edit Number\",\"txt.users.show.edit_number_popup.number_label\":\"Number\",\"txt.users.show.edit_number_popup.update_label\":\"Update\",\"txt.users.show.direct_line_popup.direct_line_label\":\"Direct line\",\"txt.users.show.direct_line_popup.direct_line_description\":\"Making this phone number a direct line will cause all subsequent calls from this number to be marked as requested by this user.\",\"txt.users.show.direct_line_popup.make_this_number_direct_line_label\":\"Make this number a direct line\",\"txt.users.show.contact_information\":\"Contact Information\",\"txt.users.show.actions\":\"actions\",\"txt.users.update.success_without_link\":\"User has been updated\",\"txt.users.update.success\":\"Profile for {{link_to_user}} updated\",\"txt.users.update.failed\":\"Failed to update user\",\"txt.users.update.bulk.success_message\":\"Update was successful.\",\"txt.users.create.success_msg\":\"User {{name}} created\",\"txt.users.merge_success\":\"User {{source_name}} has been merged into user {{target_name}}.\",\"txt.users.merge_in_progress\":\"User merge in progress...\",\"txt.users.reset_password.success\":\"An email containing instructions to reset the password has been sent to the user\",\"txt.users.reset_password.menu\":\"Reset password\",\"txt.users.set_password.menu\":\"Set password\",\"txt.users.set_password.modal.menu_title\":\"Set a new password\",\"txt.users.set_password.modal.description\":\"You are about to change a user's password. When you click \\\"Set Password\\\", the user will be logged out of Zendesk and must use the new password you set below to log in again.\",\"txt.users.set_password.modal.new_password_label\":\"New Password\",\"txt.users.set_password.modal.new_password_description\":\"The new password that will be used by this user\",\"txt.users.set_password.modal.verify_password_label\":\"Verify Password\",\"txt.users.set_password.modal.verify_password_description\":\"Type in the same password; they need to match\",\"txt.users.set_password.modal.set_password_button\":\"Set Password\",\"txt.users.set_password.success\":\"Password has been changed successfully\",\"txt.users.change_password.modal.new_password_label\":\"New Password\",\"txt.users.change_password.modal.new_password_description\":\"The new password that will be used by this user\",\"txt.users.change_password.modal.verify_password_label\":\"Verify New Password\",\"txt.users.change_password.modal.verify_password_description\":\"Type in the same password; they need to match\",\"txt.users.change_password.modal.current_password_label\":\"Current Password\",\"txt.users.change_password.modal.current_password_description\":\"The current password used by this user\",\"txt.users.change_password.modal.change_password_title\":\"Change current password\",\"txt.users.change_password.modal.description\":\"You are about to change a user's password. When you click \\\"Change Password\\\", the user will be logged out of Zendesk and must use the new password you set below to log in again.\",\"txt.users.change_password.modal.change_password_button\":\"Change Password\",\"txt.users.change_password.menu\":\"Change password\",\"txt.users.new_password.do_not_match_error\":\"The 'New password' and 'Verify password' fields do not match\",\"txt.users.create_postfix\":\"(create user)\",\"txt.users.merge_user_link\":\"Merge into another user\",\"txt.users.role_name.anonymous\":\"Anonymous user\",\"txt.users.role_name.end_user\":\"End-user\",\"txt.users.role_name.agent\":\"Agent\",\"txt.users.role_name.light_agent\":\"Light agent\",\"txt.users.role_name.restricted_agent\":\"Restricted agent\",\"txt.users.role_name.admin\":\"Administrator\",\"txt.users.role_name.owner\":\"Account owner\",\"txt.users.edit_password.title\":\"Change password\",\"txt.users.edit_password.header\":\"Change password\",\"txt.users.edit_password.current_pwd\":\"Current password\",\"txt.users.edit_password.current_pwd_lbl\":\"Please enter your current password\",\"txt.users.edit_password.new_pwd\":\"New password\",\"txt.users.edit_password.new_pwd_lbl\":\"Please enter your new password\",\"txt.users.edit_password.submit\":\"Change password\",\"txt.users.update_password.changed\":\"Password changed\",\"txt.users.update_password.incorrect\":\"The current password you entered is not correct, your password has not been changed\",\"txt.users.update_password.unchanged\":\"The new password must be different than the current password\",\"txt.users.update_password.failed\":\"Password entered does not meet the following requirements\",\"txt.users.create_password.title\":\"Create password\",\"txt.users.create_password.header\":\"Choose a local password to use when not logging in via Single Sign-on\",\"txt.users.create_password.header_simple\":\"Choose a password to use when logging in\",\"txt.users.create_password.new_pwd\":\"What password would you like to use?\",\"txt.users.create_password.new_pwd_explanation\":\"You'll be using this password to log in from now on.\",\"txt.users.create_password.submit\":\"Set password\",\"txt.users.reset_pwd\":\"Reset password\",\"txt.users.reset_pwd_confirmation\":\"Are you sure you want to reset this user's password? The user will receive an email message prompting them to choose a new password.\",\"txt.users.created.message_success.welcome_email_enable\":\"User {{user_path_and_name}} was created and notified by email.\",\"txt.users.created.message_success.welcome_email_disable\":\"User {{user_path_and_name}} was created.\",\"txt.users.created.message_failure\":\"Failed to create user {{user_name}}: \",\"txt.users.destroy.success_message\":\"User {{user_name}} was deleted.\",\"txt.users.destroy.failure_message\":\"Failed to delete user.\",\"txt.users.change_pwd\":\"Change password\",\"txt.users.change_pwd_confirmation\":\"Are you sure you want to allow this user to create a local help desk password? The user will receive an email message prompting them to choose a new password.\",\"txt.users.create_pwd\":\"Create password\",\"txt.users.create_pwd_confirmation\":\"Are you sure you want to allow this user to create a local help desk password? The user will receive an email message prompting them to choose a new password.\",\"txt.control.menu.back_link_label\":\"Back\",\"txt.suspend_asset\":\"Suspend\",\"txt.organizations.edit.domains\":\"Domains\",\"txt.organizations.edit.domains_short\":\"Email domains\",\"txt.organizations.edit.help.domains\":\"Enter domains separated with a space (e.g. \\\"acme.com\\\"). Users from these domains will be added to the organization.\",\"txt.organizations.edit.group\":\"Group\",\"txt.organizations.edit.shared\":\"Users\",\"txt.organizations.edit.shared_yes\":\"Can view all org tickets\",\"txt.organizations.edit.shared_no\":\"Can view own tickets only\",\"txt.organizations.edit.shared_comments\":\"Comments\",\"txt.organizations.edit.shared_comments_yes\":\"...and add comments\",\"txt.organizations.edit.shared_comments_no\":\"...but not add comments\",\"txt.organizations.add_user\":\"Add user\",\"txt.organizations.delete_confirm\":\"Are you sure you want to delete this organization? Users in the organization will be removed from the organization permanently. Tickets and forums will no longer be associated with the organization.\",\"txt.organizations.delete_success_msg\":\"Organization {{name}} deleted\",\"txt.organizations.create.success_msg\":\"Organization {{name}} created\",\"txt.organizations.create_postfix\":\"(create)\",\"txt.organizations.new.header\":\"New organization\",\"txt.search.summary.none\":\"No results\",\"txt.search.summary.singular_count\":\"1 result\",\"txt.search.summary.plural_count\":\"{{count}} results\",\"txt.search.show_tips\":\"Show search tips\",\"txt.search.hide_tips\":\"Hide search tips\",\"txt.search.examples_more\":\"Find more in the search documentation.\",\"txt.search.examples_header\":\"Search examples\",\"txt.search.filter.all\":\"Everything\",\"txt.search.filter.tickets\":\"Tickets\",\"txt.search.filter.users\":\"Users\",\"txt.search.filter.organizations\":\"Organizations\",\"txt.search.filter.topics\":\"Topics\",\"txt.search.filter.any-time\":\"Any time\",\"txt.search.filter.past-day\":\"Past day\",\"txt.search.filter.past-week\":\"Past week\",\"txt.search.filter.past-month\":\"Past month\",\"txt.search.filter.past-year\":\"Past year\",\"txt.search.title\":\"Search\",\"txt.search.result\":\"result\",\"txt.search.results\":\"results\",\"txt.search.results_pluralization.one\":\"1 result\",\"txt.search.results_pluralization.other\":\"{{count}} results\",\"txt.search.all_forums\":\"all forums\",\"txt.search.found_in_forum\":\"{{results}} found in {{forum_name}}\",\"txt.search.found\":\"{{results}} found\",\"txt.search.go\":\"Search\",\"txt.search.searching\":\"Searching\",\"txt.search.back_to_element_name\":\"Back to {{forum_name}}\",\"txt.search.we_could_find_results\":\"We could not find any results for your search.\",\"txt.play.start_msg\":\"Serve available tickets in this view\",\"txt.play.start.button\":\"Start\",\"txt.play.current.filter\":\"Next vacant ticket in \\\"{{title}}\\\"\",\"txt.play.empty_msg\":\"No tickets are currently available in this view\",\"txt.next_in_origin\":\"Next ticket in \\\"{{title}}\\\"\",\"txt.next_in_origin_with_title_upon_submit\":\"Go to next ticket in \\\"{{title}}\\\"\",\"txt.header.new\":\"New\",\"txt.header.new_ticket\":\"Ticket\",\"txt.header.new_user\":\"User\",\"txt.header.new_organization\":\"Organization\",\"txt.header.view_user_profile\":\"View profile page\",\"txt.header.user_change_password\":\"Change password\",\"txt.header.user_logout\":\"Sign out\",\"txt.header.help\":\"Get help\",\"txt.header.give_feedback\":\"Give feedback\",\"txt.header.switch_to_classic\":\"Switch to Classic\",\"txt.header.channels.voice\":\"Voice\",\"txt.header.channels.chat\":\"Chat\",\"txt.header.voice.availabilities.client\":\"Available via browser\",\"txt.header.voice.availabilities.phone\":\"Available via {{phone}}\",\"txt.header.voice.availabilities.off\":\"Not available\",\"txt.header.voice.change_settings\":\"Change settings\",\"txt.header.suspended_tickets\":\"Suspended tickets\",\"txt.header.chat.availabilities.on\":\"Available for chat\",\"txt.header.chat.availabilities.off\":\"Not available\",\"txt.header.create_a_new_something\":\"New…\",\"txt.header.view_customer_portal\":\"Go to web portal\",\"txt.voice.actions.accept\":\"Accept\",\"txt.voice.actions.decline\":\"Decline\",\"txt.voice.actions.mute\":\"Mute\",\"txt.voice.actions.hang_up\":\"Hang up\",\"txt.voice.actions.wrapup\":\"Available to take new calls\",\"txt.voice.console.received_at\":\"Received at\",\"txt.voice.console.called_from\":\"Called from\",\"txt.voice.console.ticket_label\":\"Ticket for this call:\",\"txt.voice.console.location_unknown\":\"Unknown\",\"txt.voice.console.messages.connecting\":\"Connecting...\",\"txt.voice.console.messages.ending\":\"Ending...\",\"txt.voice.console.messages.wrapping_up\":\"Wrapping up...\",\"txt.voice.dialer.call\":\"Call\",\"txt.voice.dialer.cancel\":\"Cancel\",\"txt.voice.dialer.online\":\"Online\",\"txt.voice.dialer.go_online\":\"Go Online\",\"txt.voice.dialer.offline\":\"Offline\",\"txt.voice.dialer.go_offline\":\"Go Offline\",\"txt.voice.dialer.agent_on_call\":\"Agent currently on call\",\"txt.voice.dialer.invalid_number\":\"Invalid number\",\"txt.voice.dialer.invalid_calling_number\":\"Invalid Account Calling Number\",\"txt.voice.dialer.invalid_ticket_id\":\"Invalid Ticket ID chosen\",\"txt.voice.dialer.invalid_user_id\":\"Invalid requester chosen\",\"txt.voice.dialer.invalid_agent\":\"Invalid agent chosen\",\"txt.voice.dialer.outbound_disabled\":\"Outbound Calling disabled\",\"txt.voice.dialer.calling\":\"Calling...\",\"txt.voice.error.ec1\":\"Zendesk Voice went offline. Try enabling again. (EC1)\",\"txt.voice.error.ec2\":\"Zendesk Voice encountered an error. No microphone is available. (EC2)\",\"txt.voice.error.ec3\":\"Zendesk Voice encountered an error. Try enabling again. (EC3)\",\"txt.voice.error.ec4\":\"Zendesk Voice encountered an error. Try again. (EC4)\",\"txt.voice.error.ec5\":\"Zendesk Voice encountered an error. Try enabling again. (EC5)\",\"txt.voice.error.ec6\":\"Zendesk Voice encountered an error. Refresh your page and try again. (EC6)\",\"txt.voice.error.ec7\":\"Zendesk Voice requires a microphone. You will not be able to receive any calls. (EC7)\",\"txt.voice.error.ec8\":\"Zendesk Voice requires Adobe Flash. You will not be able to receive any calls. Try again. {{error}} (EC8)\",\"txt.voice.error.ec9\":\"Zendesk Voice requires your microphone to be enabled. Try again. (EC9)\",\"txt.voice.error.ec10\":\"Zendesk Voice encountered an error. Refresh your page and try again. (EC10)\",\"txt.voice.error.ec11\":\"Zendesk Voice requires Adobe Flash. (EC11)\",\"txt.voice.error.ec12\":\"Zendesk Voice encountered an error. Refresh your page and try again. (EC12)\",\"txt.voice.error.ec13\":\"Unable to connect to Zendesk Voice. Please try refreshing your browser. (EC13)\",\"txt.voice.error.invalid_forwarding_number\":\"Your agent forwarding number is currently invalid. Please update this number in your user profile.\",\"txt.voice.webrtc_settings.has_access.message\":\"Zendesk can access your browser's microphone.\",\"txt.voice.webrtc_settings.has_access.instructions\":\"You can change your input and output devices at any time using your system's audio settings.\",\"txt.voice.webrtc_settings.needs_access.message\":\"Zendesk needs access to your browser's microphone.\",\"txt.voice.webrtc_settings.needs_access.instructions\":\"In the browser prompt above:\",\"txt.voice.webrtc_settings.needs_access.instructions_option1\":\"Select Options to choose an output device.\",\"txt.voice.webrtc_settings.needs_access.instructions_option2\":\"Select always allow this site to permanently allow access to the microphone.\",\"txt.voice.webrtc_settings.shared.title\":\"Microphone settings\",\"txt.voice.webrtc_settings.shared.close_label\":\"Close\",\"txt.voice.warning.on_browser_exit\":\"Refreshing your browser will end the current call\",\"txt.chat.actions.accept\":\"Accept\",\"txt.chat.actions.ignore\":\"Ignore\",\"txt.chat.actions.send\":\"Send\",\"txt.chat.actions.end_chat\":\"End Chat\",\"txt.chat.label.chat_time\":\"Chat time:\",\"txt.chat.label.wait_time\":\"Wait time:\",\"txt.chat.notices.saving_ticket\":\"Saving ticket...\",\"txt.chat.notices.saving_ticket_failed\":\"Unable to save ticket\",\"txt.chat.notices.chat_about_ticket\":\"Chat about existing ticket:\",\"txt.chat.notices.new_ticket\":\"New ticket\",\"txt.chat.notices.chat_ended\":\"Chat ended\",\"txt.chat.notices.ticket_created\":\"Ticket created:\",\"txt.chat.title\":\"Chat\",\"txt.chat.chat_about_ticket\":\"live chat about this request\",\"txt.chat.end_chat_session\":\"End chat session\",\"txt.chat.end_this_chat\":\"End this chat\",\"txt.chat.please_wait\":\"Please wait...\",\"txt.chat.connecting_server\":\"Connecting to the server.\",\"txt.chat.user_wait_message\":\"Hello, we're going to find you a support agent to chat with...\",\"txt.chat.send\":\"Send\",\"txt.chat.add_comment\":\"It looks like all our agents are busy at the moment. Please add a comment to your existing ticket and an agent will get back to you as soon as they can. Sorry for the inconvenience.\",\"txt.chat.active\":\"Active\",\"txt.chat.typing\":\"Typing\",\"txt.chat.paused\":\"Paused\",\"txt.chat.stopped\":\"Stopped\",\"txt.chat.user_profile\":\"User Profile\",\"txt.chat.no_invites\":\"Waiting for chat requests...\",\"txt.chat.invites_appear_here\":\"Incoming chat requests appear here.\",\"txt.chat.total_chat\":\"Total Chat\",\"txt.chat.user_wait\":\"User Wait\",\"txt.chat.report_error\":\"Report Error\",\"txt.chat.chat_ended\":\"Chat ended\",\"txt.chat.view_ticket\":\"View ticket\",\"txt.chat.view_ticket_n\":\"View ticket #{{ticket}}\",\"txt.chat.close_chat\":\"Close this chat\",\"txt.chat.accept\":\"Accept\",\"txt.chat.ignore\":\"Ignore\",\"txt.chat.initializing\":\"Initializing...\",\"txt.chat.saving_ticket\":\"Saving Ticket\",\"txt.chat.unable_to_save_ticket\":\"Unable to save ticket\",\"txt.chat.agent_is_typing\":\"{{agent}} is typing\",\"txt.chat.user_joined\":\"{{user}} has joined the room\",\"txt.chat.user_left\":\"{{user}} has left the room\",\"txt.chat.user_wait_seconds\":\"{{seconds}}s\",\"txt.chat.user_wait_minutes\":\"{{minutes}}m\",\"txt.chat.user_wait_hours\":\"{{hours}}h\",\"txt.chat.confirm_window_close\":\"You're about to disconnect from this chat conversation.\",\"txt.name.label\":\"Name\",\"txt.name_user.label\":\"Name\",\"txt.name_organization.label\":\"Name\",\"txt.email.label\":\"Email\",\"txt.email.footer\":\"This email is a service from {{account_name}}\",\"txt.email.delimiter\":\"Please type your reply above this line\",\"txt.email.unverified_submission.subject\":\"Please verify your request \\\"{{suspended_ticket_subject}}\\\"\",\"txt.email.unverified_submission.message\":\"Hello,\\n\\nWe received a request from you at this email address. You submitted this request when logged out, and we need to verify you own this email address.\\n\\nPlease click the following link:\",\"txt.email.welcome.subject\":\"{{account_name}} welcome email\",\"txt.email.verification.subject\":\"Please verify your email address\",\"txt.email.no_unverified.title\":\"No unverified email address (invalid verification link)\",\"txt.email.no_unverified.message\":\"The verification link you followed to get here, is no longer valid. This is probably because the link expired or you already verified this address.\",\"txt.email.password_reset.title\":\"{{account_name}} password reset\",\"txt.email.password_reset.message\":\"This email was sent to you because someone requested a password reset on your account.\\n\\nVisit the following URL to set a new password:\\n\\n{{reset_url}}\\n\\nYou can do a regular login at: {{account_url}}\",\"txt.email.recover_zendesk_url.title\":\"Forgot your Zendesk URL?\",\"txt.email.recover_zendesk_url.message\":\"

We received a request to help you recover your Zendesk URL.

You are an agent on the following account(s):

{{account_list}}

If this is not the information you need, email support@zendesk.com.

\",\"txt.email.recover_zendesk_url.message_nothing_found\":\"

We received a request to help you recover your Zendesk URL.

We were not able to find any accounts associated with this email address.

You might try again with an alternate email address. If you still cannot retrieve your account information, email support@zendesk.com.

\",\"txt.email.password_expiring.subject\":\"\\\"{{account_name}}\\\" password expiring\",\"txt.email.closed_ticket.title\":\"Update on closed request failed: {{mail_subject}}\",\"txt.email.closed_ticket.message\":\"You tried to update a request that has been closed. Please submit a new request at http://support.twitter.com/forms.\\n\\nYou can also visit our help center at http://support.twitter.com for self-help solutions to common problems. Thanks!\",\"txt.email.no_support.title\":\"Please find help at the Twitter support site\",\"txt.email.no_support.message\":\"Twitter is no longer accepting email at this address. If you need help using Twitter, visit http://help.twitter.com.\",\"txt.email.suspended_notification.title\":\"Your Zendesk \\\"{{account_name}}\\\" has {{suspended_tickets_count}} new suspended ticket(s)\",\"txt.email.suspended_notification.message\":\"

There are {{suspended_tickets_count}} new suspended ticket(s).

\\n

This is a notice to inform you that there are new suspended tickets in your Zendesk account.

\\n

Since last check, about {{suspended_tickets_count}} suspended tickets have been created.

\\n

The list below is an excerpt of recent suspended tickets:

\\n{{suspended_tickets_list}}\\n

Note: Admins can change how often you receive these notifications.

\\n

{{suspended_tickets_url}} Show me our suspended tickets

\\n\",\"txt.email.credit_card_expiry.title\":\"Credit card set to expire for your Zendesk account\",\"txt.email.credit_card_expiry.message\":\"The credit card you use for your Zendesk account expires on {{date_credit_card_expiration}}.\\n\\nPlease provide new credit card information: {{payments_url}}\\n\\nIf you have questions, email support@zendesk.com.\",\"txt.email.voice_account_suspension_notification.title\":\"Zendesk Voice account suspended\",\"txt.email.voice_account_suspension_notification.message\":\"

We are unable to charge the credit card on file.

\\n

Your account is currently still active, but Zendesk Voice has temporarily been disabled in your account.\\nYour {{account_name}} account owner: {{account_owner}}, can resolve this issue by resubmitting your credit\\ncard info to Zendesk.

\\n

Please visit {{payments_url}} to update your credit card information.

\\n

Please refer to this support article on typical\\nreasons for transaction failures and authorization errors.

\\n

Continued failure to charge the credit card on file will ultimately lead to account suspension.

\\n\",\"txt.email.dunning_warning.title\":\"Payment problem with your Zendesk account\",\"txt.email.dunning_warning.message\":\"

We have been unable to charge your credit card for the past {{count_of_days}} days.

\\n

Payment is due in the amount of {{payment_amount}}.

\\n

Your account owner {{user_name}} can resolve this issue by updating credit card information at {{payments_url}}.

\\n

Please refer to this article for typical reasons for transaction\\nfailures and authorization errors.

If this problem is not resolved, we will have to suspend the account.

\\n\",\"txt.email.dunning_second_warning.title\":\"Payment problem - second warning\",\"txt.email.dunning_last_chance.title\":\"Payment problem - final warning\",\"txt.email.dunning_last_chance.message\":\"

We have been unable to charge your credit card for the past {{count_of_days}} days.

Payment is due in the amount of {{payment_amount}}

This is your FINAL notice to correct or update the credit card we have on file. Your Zendesk account will be suspended unless your credit card information is updated immediately.

Please visit {{payments_url}} to update your information.

\",\"txt.email.dunning_suspension.title\":\"Zendesk account suspended\",\"txt.email.dunning_suspension.message\":\"

We have not been able to charge your credit card for the past {{count_of_days}} days.

Payment is due in the amount of {{payment_amount}}.

Your {{account_name}} account has been suspended until you resolve this issue.

Please visit {{payments_url}} to update your information and restore your account.

\",\"txt.email.trial_information.message\":\"


Call, Email, Visit:

During your 30-day trial, you’re eligible for Plus plan support from our own Zendesk customer advocate team, and we’d love to hear from you:

  • Call us: +1 415.418.7506
  • Visit our knowledge base & connect with other Zendesk customers at: http://support.zendesk.com
  • Email us: support@zendesk.com
  • Watch pre-recorded Zendesk webinars today at: http://www.zendesk.com/support/webinars
  • Check out our documentation here: https://support.zendesk.com/categories/12128-using-zendesk
  • Email us: support@zendesk.com

Your feedback makes a big difference. Thanks!


\",\"txt.email.amount_in_local_currency.message\":\"{{payment_amount}} {{currency_code}}. (Exact charge will be different based on the exchange rate on your payment date.)\",\"txt.email.receipt.title\":\"Zendesk receipt for {{payment_period}}\",\"txt.email.comment_formatting.plain_text.private\":\"{{author_name}}, {{date}} (private)\",\"txt.email.comment_formatting.plain_text.public\":\"{{author_name}}, {{date}}\",\"txt.email.comment_formatting.html_email.private\":\"{{author_name}}, {{date}} (private)\",\"txt.email.comment_formatting.html_email.public\":\"{{author_name}}, {{date}}\",\"txt.email.notification.message\":\"Ticket #{{ticket_id}}: {{ticket_title}}\",\"txt.email.organization_activity_notification.title.for_end_user\":\"{{account_name}} Update: {{ticket_title}}\",\"txt.email.organization_activity_notification.title.with_no_account_for_end_user\":\"Update: {{ticket_title}}\",\"txt.email.cc_notification.title.for_end_user\":\"{{account_name}} Update: {{ticket_title}} (ticket #{{ticket_id}})\",\"txt.email.cc_notification.title.with_no_account_for_end_user\":\"Update: {{ticket_title}} (ticket #{{ticket_id}})\",\"txt.email.cc_notification.title.for_agent\":\"{{account_name}} Update: {{ticket_title}} [{{ticket_id}}]\",\"txt.email.cc_notification.title.with_no_account_for_agent\":\"Update: {{ticket_title}} [{{ticket_id}}]\",\"txt.email.cc_notification.title.blank\":\"{{account_name}} Update: {{ticket_title}}\",\"txt.email.cc_notification.title.with_no_account_blank\":\"Update: {{ticket_title}}\",\"txt.email.rule_notification.title.for_end_user\":\"{{ticket_title}} (ticket #{{ticket_id}})\",\"txt.email.rule_notification.title.for_agent\":\"{{ticket_title}} [{{ticket_id}}]\",\"txt.email.rule_notification.agent_footer.title\":\"You are an agent. Add a comment by replying to this email or view ticket in Zendesk.\",\"txt.email.rule_notification.agent_footer.channel\":\"Channel\",\"txt.email.rule_notification.agent_footer.ticket_id\":\"Ticket #\",\"txt.email.rule_notification.private_note\":\"Private note\",\"txt.email.import_job.bad_format.message\":\"Malformed CSV input.\\n\\nRead more about the required format of the file in: https://support.zendesk.com/entries/20065732-bulk-importing-users-and-organizations. The error was:\\n\\n {{error_message}}\",\"txt.email.import_job.bad_format.title\":\"Malformed CSV input ({{error_message}})\",\"txt.email.import_job.data_not_ready.message\":\"For some reason the data to import was not ready in our servers. Try again.\\n\\nWe've been notified about this and will solve the problem if there's a bug. If the error persists, please contact our support team. The error was:\\n\\n {{error_message}}\",\"txt.email.import_job.missing_fields.title\":\"Missing mandatory fields\",\"txt.email.import_job.missing_fields.message\":\"Missing mandatory field in header: {{field_name}}.\\n\\nRead more about the required format of the file in: https://support.zendesk.com/entries/20065732-bulk-importing-users-and-organizations\",\"txt.email.import_job.all_rows_processed.title\":\"All rows have been processed\",\"txt.email.import_job.import_success.message\":\"A CSV file has been generated with the result of the import and can be downloaded from the following location:\\n\\n{{data_url}}\\n\\nThe download link is available for three days.\",\"txt.email.import_job.import_error.message\":\"Failed to process row. Import aborted.\\n\\n Records before the failed row have been processed. The failed row has this information:\\n\\n{{row_data}}\\n\\nWe've been notified about this. Please contact our support team for more information about the error below:\\n\\n#{{error_message}}\",\"txt.email.organization_import_job.import_error.title\":\"Organization import error\",\"txt.email.organization_import_job.import_success.title\":\"Your organization import is ready\",\"txt.email.user_import_job.import_error.title\":\"User import error\",\"txt.email.user_import_job.import_success.title\":\"Your user import is ready\",\"txt.email.users_mailer.admin_password_reset.this_email_has_been_Sent_because_someone_reset_your_password\":\"This email has been sent to you because someone has reset the password on your Zendesk.\",\"txt.email.users_mailer.admin_password_reset.visit_the_following_url_to_set_new_password\":\"Visit the following URL to set a new password:\",\"txt.email.users_mailer.admin_password_reset.subject\":\"{{account_name}} password reset\",\"txt.email.accounts_mailer.welcome_account_owner.subject_of_email\":\"Verify your email address\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_1\":\"Hi {{owner_name}},\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_2\":\"Thank you for signing up with Zendesk.\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_3\":\"To complete the setup, verify your email address and create a password.\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_4\":\"After you're verified, you can sign in to your Zendesk at {{link}}. Please bookmark this URL now.\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_5\":\"If you have questions, email support@zendesk.com.\",\"txt.email.accounts_mailer.welcome_account_owner.v2.email_body_6\":\"Your Zendesk team\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_2\":\"Thank you for signing up for Zendesk.\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_3\":\"Please click here to verify your account.\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_3_without_click_here\":\"To complete the setup verify your email address and create a password.\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_4\":\"If you have questions, email support@zendesk.com.\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_5\":\"Your Team at Zendesk,\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_6\":\"Jennifer Hansen, Customer Advocate\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_7\":\"(e) support@zendesk.com\",\"txt.email.accounts_mailer.welcome_account_owner.email_body_8\":\"(p) +1 415.418.7506 | San Francisco, CA\",\"txt.email.introductory_ticket_mailer.mail.email_body_1\":\"Hello and welcome to your Zendesk trial!\",\"txt.email.introductory_ticket_mailer.mail.email_body_2\":\"This is a Zendesk ticket, which automatically created an email notification to you when it was submitted. There's a lot we want to show you about how Zendesk works, but first we just wanted to introduce ourselves and say thanks for trying our product.\",\"txt.email.introductory_ticket_mailer.mail.email_body_3\":\"If you need any help during your trial, contact the Zendesk support team at support@zendesk.com. We also have a Getting Started and User Guide, as well as a community of active users who can help on the Zendesk forums: https://support.zendesk.com/\",\"txt.email.introductory_ticket_mailer.mail.email_body_4\":\"And here's a link to the Getting Started Guide: https://support.zendesk.com/categories/12128-using-zendesk\",\"txt.email.introductory_ticket_mailer.mail.email_body_5\":\"If you haven't already, you'll definitely want to take a look at the Start page inside your Zendesk: {{account_url}}/getting_started. Not only does it have some helpful information, it will also let you try out some core Zendesk features.\",\"txt.email.introductory_ticket_mailer.mail.email_body_6\":\"That's enough for now! We hope you love your Zendesk.\",\"txt.email.introductory_ticket_mailer.mail.email_body_7\":\"- Your Zendesk team\",\"txt.email.introductory_ticket_mailer.mail.subject\":\"Welcome to Zendesk\",\"txt.email.cms.export_job.email.subject\":\"Your Dynamic Content export for {{subdomain}}@Zendesk\",\"txt.email.voice.export_job.email.subject\":\"Your Call History export for {{subdomain}}@Zendesk\",\"txt.email.subscription_renew_mailer.subscription_renew.email_subject\":\"Your Zendesk renewal notification\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_1\":\"Your Zendesk renewal notification\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_2\":\"Dear {{owner_name}},\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_3\":\"Your Zendesk subscription for {{number_of_agents}} agents on the {{subscription_plan_name}} plan is scheduled for renewal on {{renew_date}}.\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_4\":\"If you want to continue with this plan you do not need to do anything. We will charge the credit card we have on file ending in {{last_for_numbers_of_credit_card}} for a total of {{total}} {{currency_code}} (Exact charge will be different based on the exchange rate on {{renew_date}}.)\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_5\":\"If you would like to continue with this plan you do not need to do anything. We will charge the credit card we have on file ending in {{last_for_numbers_of_credit_card}} for a total of {{total}} {{currency_code}}.\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_6\":\"This charge will extend your service for another {{amount}} days.\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_7\":\"If you want to make changes to your service levels (including cancelling service) do so before {{renew_date}} by clicking here or by visiting the Subscription tab of your Account page in Zendesk.\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_8\":\"Thanks so much for being a part of the Zendesk community. We love our customers!\",\"txt.email.subscription_renew_mailer.subscription_renew.email_body_9\":\"Love your Zendesk\",\"txt.email.boost_mailer.boost_expiry.email_subject_1\":\"Your Zendesk free upgrade expires in 24 hours\",\"txt.email.boost_mailer.boost_expiry.email_subject_2\":\"Your Zendesk free upgrade expires in {{days}} days\",\"txt.email.boost_mailer.boost_expiry.email_body_1\":\"Hi {{name}},\",\"txt.email.boost_mailer.boost_expiry.email_body_2\":\"Your Zendesk {{plan_name}} plan free upgrade expires in 24 hours.\",\"txt.email.boost_mailer.boost_expiry.email_body_3\":\"Your Zendesk {{plan_name}} plan free upgrade expires in {{days}} days.\",\"txt.email.boost_mailer.boost_expiry.email_body_4\":\"Before we disable these advanced features, we want to remind you that you can keep them by upgrading your account.\",\"txt.email.boost_mailer.boost_expiry.email_body_5\":\"Visit your Zendesk at {{url}} to upgrade.\",\"txt.email.boost_mailer.boost_expiry.email_body_6\":\"Call us: +1 415.418.7506\",\"txt.email.boost_mailer.boost_expiry.email_body_7\":\"Email us: support@zendesk.com\",\"txt.email.boost_mailer.boost_expiry.email_body_8\":\"You can always contact us at support@zendesk.com.\",\"txt.email.boost_mailer.boost_expiry.email_body_9\":\"Yes, I'd like to upgrade\",\"txt.email.boost_mailer.boost_expiry.email_body_10\":\"Your advanced feature access is about to be revoked\",\"txt.email.mailers.application_mailer.copyright\":\"Copyright © Zendesk\",\"txt.email.mailers.application_mailer.footer_link\":\"Visit our resource page for articles & best practice tips designed to improve your Zendesk\",\"txt.email.models.jobs.xml_export_job.your_export_has_been_generated\":\"Your export has been generated and can be downloaded from the following location:\",\"txt.email.models.user_identities.welcome_agent_mailer.google_verify.body_1\":\"You can use your Google username and password to log in right away and get started. (Don't worry, we'll help you get up and running.)\",\"txt.email.models.user_identities.welcome_agent_mailer.google_verify.body_2\":\"To access Zendesk, follow this link:\",\"txt.email.security_policy.expiring_password_warning.hello_user_name\":\"Hello {{user_name}},\",\"txt.email.security_policy.expiring_password_warning.set_to_expire_today\":\"Your current password is set to expire today. Please login to our support site as soon as possible to change your password. Once you've logged in, password changes can be made by accessing your user profile and then clicking on the change password link. {{account_url}}\",\"txt.email.security_policy.expiring_password_warning.set_to_expire_in_days.one\":\"Your current password is set to expire in 1 day. Please login to our support site as soon as possible to change your password. Once you've logged in, password changes can be made by accessing your user profile and then clicking on the change password link. {{account_url}}\",\"txt.email.security_policy.expiring_password_warning.set_to_expire_in_days.other\":\"Your current password is set to expire in {{count}} days. Please login to our support site as soon as possible to change your password. Once you've logged in, password changes can be made by accessing your user profile and then clicking on the change password link. {{account_url}}\",\"txt.email.security_policy.expiring_password_warning.thank_you\":\"Thank you!\",\"txt.email.security_policy_email.high_security_email.subject\":\"High security policy warning\",\"txt.email.security_policy_email.high_security_email.body_1\":\"Dear {{owner_name}},\",\"txt.email.security_policy_email.high_security_email.body_2\":\"Your account's password security level is currently set to High. At this level, passwords for all admins, agents, and end-users expire every 90 days. Your account is 60 days into this cycle.\",\"txt.email.security_policy_email.high_security_email.body_3\":\"You have the option to downgrade the security level on your account. Login to Zendesk and navigate to the Security menu under Settings, or click {{account_url}}/settings/security#password_policy.\",\"txt.email.security_policy_email.high_security_email.body_4\":\"Love your Zendesk,\",\"txt.email.security_policy_email.high_security_email.body_5\":\"Zendesk Support\",\"txt.email.controllers.getting_started_controllers.agent_invitation_text.subject\":\"{{current_user_name}} has invited you to try Zendesk\",\"txt.email.controllers.getting_started_controllers.agent_invitation_text.has_just_created_an_account_for_you\":\"{{current_user_name}} has just created an account for you in Zendesk - a customer support platform. The next thing you need to do is choose a password; after that we will log you in right away and you can get started. (Don’t worry, we’ll help you get up and running.)\",\"txt.email.controllers.getting_started_controllers.agent_invitation_text.to_choose_a_password_follow_this\":\"To choose a password, follow this link:\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.subject\":\"{{user_name}}, here is the test ticket you requested\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_1\":\"Hello! This is a Zendesk ticket. We are going to go through the basic support ticket operation in Zendesk.\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_2\":\"If you're reading this message in your email, click the ticket number link that immediately follows the line 'You have been assigned to this ticket'.\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_3\":\"If you are in your Zendesk reading this, you will see the ticket number, the customer who sent this ticket in, and drop down menus that allow you to set things like status and priority. You'll also notice a blank text box above this comment. That is for you to respond. Let's do that:\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_4\":\"1. Write: \\\"Thanks for this information, please tell me more.\\\"\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_5\":\"2. Using the Submit button (lower right corner), select Submit as Pending.\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_6\":\"3. Click the Submit button in the lower right.\",\"txt.email.lib.zendesk.tickets.test_ticket.create_test_ticket.body_7\":\"If you follow these instructions, you'll get an email response back from us shortly. You can also always see ticket updates by going back into your unsolved ticket view (click view in the top menu bar).\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_1\":\"All right!\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_2\":\"As a reminder: This is a Zendesk ticket. We are going to go through the basic support ticket operation in Zendesk.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_3\":\"If you're reading this message in your email, click the ticket number link that immediately follows the line 'You have been assigned to this ticket'.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_4\":\"When you clicked Submit, an email was generated and sent to your customer. When they reply to that email, it will automatically update here in the ticket like this.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_5\":\"One thing to point out is that the Status field now says \\\"open\\\". This automatically changed when the customer (in this case, me!) responded. When a ticket is pending it means that you are waiting for more information and so you don't need to be thinking about it right now. Open tickets are the ones that require your attention. Because the customer responded, the ticket needs your attention again, so it's automatically 'opened'.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_6\":\"Now let's solve the ticket:\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_7\":\"1. Using the Submit button (lower right corner), select Submit as Solved.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_8\":\"2. Write something like \\\"Hope this resolves your issue. Please let me know if you need anything else.\\\"\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_7_lotus\":\"2. Using the Submit button (lower right corner), select Submit as Solved.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_8_lotus\":\"1. Write something like \\\"Hope this resolves your issue. Please let me know if you need anything else.\\\"\",\"txt.email.lib.zendesk.tickets.test_ticket.add_first_reply.body_9\":\"Click Submit again.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_1\":\"But wait! What if your customer has another question about an issue after you solve it? If they respond to the email within a certain amount of time telling them the ticket is solved, they can re-open it... just like I am doing here. Notice what the status field says now.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_2\":\"There is nothing different about the ticket - you can respond to their follow-up question and solve it again.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_3\":\"And you don't need to add a comment every time. Sometimes a customer will write back just to say thanks. You can simply change the status field to solved again and click Submit.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_4\":\"If you want to learn more about organizing your tickets as they come in, read Lesson 4 in the Zendesk Getting Started Guide ({{language_link}})\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_5\":\"And if you haven't yet completed all the Getting Started tasks, you can get back to your start page by clicking the Start tab in the top nav bar.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_6\":\"Now go help your customers! And if you have any questions, don't hesitate to get in touch with us at support@zendesk.com.\",\"txt.email.lib.zendesk.tickets.test_ticket.add_second_reply.body_7\":\"If you haven't already: solve this ticket. I won't re-open it. Promise.\",\"txt.email.remote_authentication_activated.subject\":\"Remote authentication activated\",\"txt.email.remote_authentication_activated.remote_has_been_activated\":\"Remote authentication has been activated in your Zendesk account\",\"txt.email.remote_authentication_activated.remember_you_can_always_go_to\":\"Remember that you can always go to {{account_url}}/access/normal to use the regular login if you lock yourself out of Zendesk.\",\"txt.apps.where_are_apps\":\"Apps (formerly known as \\\"Widgets\\\") are not ready yet, but you can click the button for a sneak preview.\",\"txt.apps.magento.app.description\":\"Displays customer and order details from Magento.\",\"txt.apps.magento.app.parameters.url\":\"Store URL\",\"txt.apps.magento.app.parameters.access_token\":\"Access token\",\"txt.apps.magento.app.parameters.order_id_field_id\":\"Order Number Field ID\",\"txt.apps.magento.app.profile.customer_since\":\"Customer since\",\"txt.apps.magento.app.profile.addresses\":\"Addresses\",\"txt.apps.magento.app.profile.billing\":\"Billing\",\"txt.apps.magento.app.profile.shipping\":\"Shipping\",\"txt.apps.magento.app.profile.order\":\"Order\",\"txt.apps.magento.app.profile.guest\":\"Guest\",\"txt.apps.magento.app.global.error.title\":\"An error occurred\",\"txt.apps.magento.app.global.error.message\":\"Please try the previous action again.\",\"txt.apps.magento.app.global.error.data\":\"Ticket data could not be read.\",\"txt.apps.magento.app.global.loading\":\"Waiting for ticket data to load...\",\"txt.apps.magento.app.global.requesting\":\"Requesting customer data from Magento...\",\"txt.apps.magento.app.orders.id\":\"RECENT ORDERS\",\"txt.apps.magento.app.orders.status\":\"STATUS\",\"txt.apps.magento.app.order.details\":\"Order details for\",\"txt.apps.magento.app.order.status\":\"Status\",\"txt.apps.magento.app.order.currency\":\"Currency\",\"txt.apps.magento.app.order.items\":\"Items\",\"txt.apps.magento.app.order.created\":\"Created\",\"txt.apps.magento.app.order.updated\":\"Updated\",\"txt.apps.magento.app.order.store\":\"Store\",\"txt.apps.magento.app.order.total\":\"Total\",\"txt.apps.admin.layouts.zendesk_app_market\":\"Zendesk App Market\",\"txt.apps.admin.layouts.documentation\":\"Documentation\",\"txt.apps.admin.layouts.market\":\"Market\",\"txt.apps.admin.layouts.my_installations\":\"My Installations\",\"txt.apps.admin.common.ie_warning.header\":\"Warning\",\"txt.apps.admin.common.ie_warning.text\":\"We're still working on support for managing apps in Internet Explorer. In the meantime, please use Chrome, Firefox, or Safari.\",\"txt.apps.admin.apps.owned.zero_data\":\"You haven't created any apps yet. %{docs_link} or %{create_link}\",\"txt.apps.admin.apps.owned.docs_link_text\":\"Learn more\",\"txt.apps.admin.apps.owned.title\":\"Your Listings\",\"txt.apps.admin.apps.owned.new_app_link_text\":\"Create a new app\",\"txt.apps.admin.apps.owned.options\":\"Options\",\"txt.apps.admin.apps.owned.private\":\"Private\",\"txt.apps.admin.apps.owned.download\":\"Download\",\"txt.apps.admin.apps.owned.edit2\":\"Edit\",\"txt.apps.admin.apps.owned.edit_details\":\"Details\",\"txt.apps.admin.apps.owned.remove\":\"Remove\",\"txt.apps.admin.apps.owned.confirm_remove\":\"Are you sure you want to remove the app?\",\"txt.apps.admin.apps.development_coming_soon.title\":\"Coming Soon:\",\"txt.apps.admin.apps.development_coming_soon.subtitle\":\"Create Your Own Apps\",\"txt.apps.admin.apps.development_coming_soon.text\":\"Private apps are apps that only your account can see. They help integrate Zendesk with your existing infrastructure by communicating with any outside API, grabbing data objects from Zendesk, or constructing interface elements and populating them with external data.\",\"txt.apps.admin.apps.new.header\":\"Developer Center\",\"txt.apps.admin.apps.new.about.header\":\"About App Creation\",\"txt.apps.admin.apps.new.about.text\":\"This is where you develop new Apps. %{learn_more_link}.\",\"txt.apps.admin.apps.new.about.learn_more_link_text\":\"Learn more\",\"txt.apps.admin.apps.new.form.header\":\"Create New App\",\"txt.apps.admin.apps.new.name_label\":\"Name\",\"txt.apps.admin.apps.new.upload.file_label\":\"Your App File\",\"txt.apps.admin.apps.new.upload.file_type_help\":\"Only a .zip file is valid, at a max size of 2 MB.\",\"txt.apps.admin.apps.new.upload.submit\":\"Upload .zip\",\"txt.apps.admin.apps.new.status.uploading\":\"Uploading…\",\"txt.apps.admin.apps.new.status.queued\":\"Queued…\",\"txt.apps.admin.apps.new.status.working/verify\":\"Verifying…\",\"txt.apps.admin.apps.new.status.working/prepare\":\"Preparing…\",\"txt.apps.admin.apps.new.status.working/create_translations\":\"Creating translations…\",\"txt.apps.admin.apps.new.status.working/create_assets\":\"Creating assets…\",\"txt.apps.admin.apps.new.status.working/create_sources\":\"Creating sources…\",\"txt.apps.admin.apps.new.status.working/cleanup\":\"Cleaning up…\",\"txt.apps.admin.apps.new.status.failed\":\"Failed…\",\"txt.apps.admin.apps.new.status.completed\":\"Completed…\",\"txt.apps.admin.apps.new.error.header\":\"Upload Error\",\"txt.apps.admin.apps.new.error.text\":\"There was an error uploading your app. Please try again.\",\"txt.apps.admin.apps.edit.form.header\":\"Upload a new version of your App\",\"txt.apps.admin.apps.form.name_help\":\"This is seen when you list your app. Please follow the %{guidelines_link}.\",\"txt.apps.admin.apps.form.name_help_link\":\"naming guidelines\",\"txt.apps.admin.apps.form.short_description_help\":\"Short descriptions appear on high-level app listings.\",\"txt.apps.admin.apps.form.cancel\":\"Cancel\",\"txt.apps.admin.apps.form.submit\":\"Save\",\"txt.apps.admin.apps.form.file.choose\":\"Choose File\",\"txt.apps.admin.apps.form.file.uploading\":\"Uploading...\",\"txt.apps.admin.apps.form.file.change\":\"Change\",\"txt.apps.admin.apps.form.icon.change_prompt\":\"Want to replace this icon?\",\"txt.apps.admin.apps.form.icon.help\":\"128 x 128 pixel icon for your app. You must follow the %{link}.\",\"txt.apps.admin.apps.form.icon.help_link\":\"guidelines for app icons\",\"txt.apps.admin.apps.index.install\":\"Install\",\"txt.apps.admin.apps.index.installed\":\"Installed\",\"txt.apps.admin.apps.index.install_another\":\"Install Another\",\"txt.apps.admin.apps.index.learn_more\":\"Learn More\",\"txt.apps.admin.apps.index.needs_admin\":\"Ask your Zendesk administrator to add this application.\",\"txt.apps.admin.apps.index.please_sign_in\":\"Sign in to your Zendesk to manage your applications.\",\"txt.apps.admin.apps.index.available\":\"Available Apps\",\"txt.apps.admin.apps.index.carousel.coming_soon.title\":\"Introducing Zendesk Apps\",\"txt.apps.admin.apps.index.carousel.coming_soon.detail\":\"We'll add more apps over time, and you'll be able to add your own! Learn more.\",\"txt.apps.admin.details.form.header\":\"%{app_name} - Details\",\"txt.apps.admin.details.form.screenshots_prompt\":\"Drag and drop screenshots here\",\"txt.apps.admin.details.form.long_description_help\":\"Long descriptions appear on app pages. Markdown is encouraged.\",\"txt.apps.admin.details.form.installation_instructions_help\":\"Assume users have little technical knowledge and that they might not have used your software before. Markdown is encouraged.\",\"txt.apps.admin.details.form.tile.prompt\":\"Drag and drop a promotional tile here\",\"txt.apps.admin.details.form.tile.choose\":\"Choose File\",\"txt.apps.admin.details.form.tile.uploading\":\"Uploading\",\"txt.apps.admin.details.form.tile.help\":\"320 x 320 pixel tile icon for your app. You must follow the %{link}.\",\"txt.apps.admin.details.form.tile.help_link\":\"guidelines for app icons\",\"txt.apps.admin.installations.form.title_label\":\"Title\",\"txt.apps.admin.installations.form.install\":\"Install\",\"txt.apps.admin.installations.form.update\":\"Update\",\"txt.apps.admin.installations.form.cancel\":\"Cancel\",\"txt.apps.admin.installations.index.change_settings\":\"Change Settings\",\"txt.apps.admin.installations.index.enabled\":\"Enabled\",\"txt.apps.admin.installations.index.installed\":\"Your Installed Apps\",\"txt.apps.admin.installations.index.options\":\"Options\",\"txt.apps.admin.installations.index.remove\":\"Remove\",\"txt.apps.admin.installations.index.required\":\"Required\",\"txt.apps.admin.installations.index.view_in_market\":\"View in Market\",\"txt.apps.admin.installations.index.no_apps_html\":\"You have no apps installed. %{browse_apps}.\",\"txt.apps.admin.installations.index.no_apps_link\":\"Browse apps to install\",\"txt.apps.admin.info.apps.destroy_success\":\"Deleted app %{name}\",\"txt.apps.admin.info.apps.destroy_fail\":\"Failed to delete app %{name}\",\"txt.apps.admin.info.details.update_success\":\"Updated details for app %{name}\",\"txt.apps.admin.info.details.update_fail\":\"Failed to update details for app %{name}\",\"txt.apps.admin.info.installations.created\":\"Created %{name}\",\"txt.apps.admin.info.installations.updated\":\"Updated %{name}\",\"txt.apps.admin.info.installations.deleted\":\"Deleted %{name}\",\"txt.apps.admin.error.apps.no_app\":\"No such app: #%{id}\",\"txt.apps.admin.error.apps.no_upload\":\"No app bundle provided.\",\"txt.apps.admin.error.apps.no_icon_upload\":\"No app icon provided.\",\"txt.apps.admin.error.api.not_yet_implemented\":\"Not yet implemented.\",\"txt.apps.admin.error.api.require_admin\":\"Only Zendesk administrators can perform this function.\",\"txt.apps.admin.error.api.require_agent\":\"Only Zendesk agents can perform this function.\",\"txt.apps.admin.error.installations.no_app\":\"No such app: #%{id}\",\"txt.apps.admin.error.installations.no_installation\":\"No such installation: #%{id}\",\"txt.apps.admin.error.app_build.unknown\":\"Unknown error.\",\"txt.apps.admin.error.app_build.jshint.one\":\"JSHint error in %{file}: %{errors}\",\"txt.apps.admin.error.app_build.jshint.other\":\"JSHint errors in %{file}: %{errors}\",\"txt.apps.admin.error.app_build.manifest_not_json\":\"manifest is not proper JSON. %{errors}\",\"txt.apps.admin.error.app_build.missing_manifest\":\"Could not find manifest.json\",\"txt.apps.admin.error.app_build.manifest_keys.missing.one\":\"Missing required field in manifest: %{missing_keys}\",\"txt.apps.admin.error.app_build.manifest_keys.missing.other\":\"Missing required fields in manifest: %{missing_keys}\",\"txt.apps.admin.error.app_build.missing_source\":\"Could not find app.js\",\"txt.apps.admin.error.app_build.style_in_template\":\" tag in %{template}. Use an app.css file instead.\",\"txt.apps.admin.error.app_build.invalid_default_locale\":\"%{defaultLocale} is not a valid default locale. Only two- and three-letter ISO 639 language codes are allowed.\",\"txt.apps.admin.error.app_build.translation.invalid_locale\":\"%{file} is not a valid locale. Only two- and three-letter ISO 639 language codes are allowed.\",\"txt.apps.admin.error.app_build.translation.not_json\":\"%{file} is not valid JSON. %{errors}\",\"txt.apps.admin.error.app_build.translation.not_json_object\":\"%{file} is not a JSON object.\",\"txt.apps.admin.app_builder.phases.all.begin\":\"Begin build at %{ts}\",\"txt.apps.admin.app_builder.phases.all.end\":\"Build completed at %{ts}\",\"txt.apps.admin.app_builder.phases.verify.begin\":\"Verifying upload at %{ts}\",\"txt.apps.admin.app_builder.phases.verify.end\":\"Verified at %{ts}\",\"txt.apps.admin.app_builder.phases.prepare.begin\":\"Preparing build at %{ts}\",\"txt.apps.admin.app_builder.phases.prepare.end\":\"Prepared build at %{ts}\",\"txt.apps.admin.app_builder.phases.create_translations.begin\":\"Creating translations at %{ts}\",\"txt.apps.admin.app_builder.phases.create_translations.end\":\"Created translations at %{ts}\",\"txt.apps.admin.app_builder.phases.create_assets.begin\":\"Creating assets at %{ts}\",\"txt.apps.admin.app_builder.phases.create_assets.end\":\"Created assets at %{ts}\",\"txt.apps.admin.app_builder.phases.create_sources.begin\":\"Creating sources at %{ts}\",\"txt.apps.admin.app_builder.phases.create_sources.end\":\"Created sources at %{ts}\",\"txt.apps.admin.app_builder.phases.cleanup.begin\":\"Cleaning up at %{ts}\",\"txt.apps.admin.app_builder.phases.cleanup.end\":\"Cleaned up at %{ts}\",\"txt.apps.admin.version.deprecated\":\"Deprecated\",\"txt.apps.admin.version.obsolete\":\"Obsolete\",\"txt.apps.browse.apps.show.description\":\"Description\",\"txt.apps.browse.apps.show.installation_instructions\":\"Instructions\",\"txt.apps.error.javascript_exception\":\"There were JavaScript errors in this app\",\"txt.apps.categories.name.analytics\":\"Analytics\",\"txt.apps.categories.name.authentication\":\"Authentication\",\"txt.apps.categories.name.chat\":\"Chat\",\"txt.apps.categories.name.communication\":\"Communication\",\"txt.apps.categories.name.crm\":\"CRM\",\"txt.apps.categories.name.ecommerce\":\"E-commerce\",\"txt.apps.categories.name.email_marketing\":\"Email Marketing\",\"txt.apps.categories.name.integration_platforms\":\"Integration Platforms\",\"txt.apps.categories.name.it_management\":\"IT Management\",\"txt.apps.categories.name.productivity_tools\":\"Productivity Tools\",\"txt.apps.categories.name.project_management\":\"Project Management\",\"txt.apps.categories.name.social_media\":\"Social Media\",\"txt.apps.categories.name.surveys_and_feedback\":\"Surveys and Feedback\",\"txt.apps.categories.name.web_content\":\"Web Content\",\"txt.admin.title.manage\":\"Manage\",\"txt.admin.menu.title.apps_upper\":\"APPS\",\"txt.admin.menu.title.manage_upper\":\"MANAGE\",\"txt.admin.menu.title.channels_upper\":\"CHANNELS\",\"txt.admin.menu.title.businessrules_upper\":\"BUSINESS RULES\",\"txt.admin.menu.title.settings_upper\":\"SETTINGS\",\"txt.admin.menu.item.app_listing\":\"Browse\",\"txt.admin.menu.item.app_manage\":\"Installed\",\"txt.admin.menu.item.devcenter\":\"Create\",\"txt.admin.menu.item.people\":\"People\",\"txt.admin.menu.item.views\":\"Views\",\"txt.admin.menu.item.macros\":\"Macros\",\"txt.admin.menu.item.reporting\":\"Reports\",\"txt.admin.menu.item.tags\":\"Tags\",\"txt.admin.menu.item.ticketfields\":\"Ticket Fields\",\"txt.admin.menu.item.dynamiccontent\":\"Dynamic Content\",\"txt.admin.menu.item.triggers\":\"Triggers\",\"txt.admin.menu.item.automations\":\"Automations\",\"txt.admin.menu.item.slas\":\"Service Level Agreements\",\"txt.admin.menu.item.account\":\"Account\",\"txt.admin.menu.item.subscription\":\"Subscription\",\"txt.admin.menu.item.security\":\"Security\",\"txt.admin.menu.item.channels\":\"Channels\",\"txt.admin.menu.item.tickets\":\"Tickets\",\"txt.admin.menu.item.agents\":\"Agents\",\"txt.admin.menu.item.customers\":\"Customers\",\"txt.admin.menu.item.surveys\":\"Surveys\",\"txt.admin.menu.item.benchmarking\":\"Benchmarking\",\"txt.admin.menu.item.extensions\":\"Extensions\",\"txt.admin.menu.item.ticket_forms\":\"Ticket Forms\",\"txt.admin.switch_to_classic.title\":\"Switching back to the Classic Zendesk\",\"txt.admin.switch_to_classic.description1\":\"Selecting this option will make Zendesk Classic the default for all of your agents.\",\"txt.admin.switch_to_classic.description2\":\"Remember, you can always switch to the new Zendesk from this page:\",\"txt.admin.switch_to_classic.switchURL\":\"http://{{subdomain}}.zendesk.com/switch\",\"txt.admin.switch_to_classic.row_label\":\"Switch to Classic\",\"txt.admin.switch_to_classic.note1\":\"When you're ready, use this button to make the change.\",\"txt.admin.switch_to_classic.note2\":\"This will return you to the old interface.\",\"txt.admin.switch_to_classic.button_label\":\"Switch\",\"txt.admin.javascripts.users_show.user_suspended_banner\":\"This user has been suspended\",\"txt.admin.subscription.successfully_updated\":\"Your subscription has been updated.\",\"txt.admin.subscription.submit.update\":\"Update\",\"txt.admin.subscription.submit.continue\":\"Continue\",\"txt.admin.subscription.confirmation.plan_summary.current\":\"Current Subscription\",\"txt.admin.subscription.confirmation.plan_summary.new\":\"New Subscription\",\"txt.admin.subscription.confirmation.cancel\":\"Cancel\",\"txt.admin.subscription.confirmation.confirm\":\"Confirm\",\"txt.admin.subscription.confirmation.updating\":\"Updating…\",\"txt.admin.subscription.confirmation.downgrade.header\":\"Warning...\",\"txt.admin.subscription.confirmation.downgrade.max_agents\":\"Please note: The maximum number of agents you have chosen is {{maxAgentsReducedBy}} fewer than you have currently. Consequently, the most recently added agents will be downgraded to end-user status, and tickets assigned to these agents will be unassigned.\",\"txt.admin.subscription.confirmation.downgrade.plan.regular\":\"If you downgrade from Regular, you will lose the following features:
  • Domain mapping
  • Satisfaction ratings
  • Forum categories, questions and ideas
\",\"txt.admin.subscription.confirmation.downgrade.plan.plus\":\"If you downgrade from Plus, you will lose the following features:
  • Advanced reporting (Search, Forum and Advanced Analytics)
  • Multi-language and dynamic content
  • Business hours
\",\"txt.admin.subscription.confirmation.downgrade.plan.enterprise\":\"If you downgrade from Enterprise, you will lose the following features:
  • Unlimited Light Agents
  • Multi-branding
  • Custom Agent roles
\",\"txt.admin.subscription.confirmation.downgrade.plan.enterprise_light_agents\":\"Your new plan does not support Light Agents. They will be changed to end-users.\",\"txt.admin.subscription.confirmation.promo_code.lost\":\"Your coupon will be invalidated by these changes. Please contact support@zendesk.com about the possibility of extending your discount.\",\"txt.admin.subscription.confirmation.extras.header.title\":\"Extras (billed monthly)\",\"txt.admin.subscription.confirmation.extras.header.subtitle\":\"(billed monthly)\",\"txt.admin.subscription.confirmation.voice_options_description.None\":\"None\",\"txt.admin.subscription.confirmation.voice_options_description.ZendeskVoiceWithTranscription\":\"Zendesk Voice with Transcription\",\"txt.admin.subscription.confirmation.voice_options_description.ZendeskVoiceWithoutTranscription\":\"Zendesk Voice without Transcription\",\"txt.admin.subscription.agent_cost_summary.per_month_per_agent\":\"/month/agent\",\"txt.admin.subscription.agent_cost_summary.per_month_per_agent_with_annual_billing\":\"/month/agent with annual billing\",\"txt.admin.subscription.agent_cost_summary.per_year_for_number_of_agents\":\"/year for {{numberOfAgents}} agents\",\"txt.admin.views.settings.account._subscription_options_form.Price\":\"Price\",\"txt.admin.views.settings.account._subscription_options_form.Discount\":\"Discount\",\"txt.admin.views.settings.account._subscription_options_form.Promo\":\"Promo\",\"txt.admin.views.settings.account._subscription_options_form.Total\":\"Total\",\"txt.admin.views.settings.account._subscription_options_form.Billed\":\"Billed {{billingCycleName}}\",\"txt.admin.views.settings.account._subscription_options_form.extras.billed_monthly\":\"(billed monthly)\",\"txt.admin.views.settings.account._subscription_options_form.extras.Zendesk_Voice\":\"Zendesk Voice\",\"txt.admin.views.settings.account._subscription_options_form.extras.Phone_numbers\":\"Phone numbers\",\"txt.admin.views.settings.account._subscription_options_form.extras.Phone_numbers_cost_per_month\":\"from $1/month\",\"txt.admin.views.settings.account._subscription_options_form.extras.Calls\":\"Calls\",\"txt.admin.views.settings.account._subscription_options_form.extras.Calls_cost_per_minute\":\"from 1.6¢/min\",\"txt.admin.views.settings.account._subscription_options_form.extras.Transcribe_voicemails\":\"Transcribe voicemails\",\"txt.admin.views.settings.account._subscription_options_form.extras.Transcribe_voicemails_cost_per_minute\":\"5¢/min\",\"txt.admin.views.settings.account._subscription_options_form.extras.English_language_only\":\"English language only\",\"txt.admin.views.settings.account._subscription_options_form.Number_of_Agents\":\"Number of Agents\",\"txt.admin.views.settings.account._subscription_options_form.Bill_me\":\"Bill me\",\"txt.admin.views.settings.account._subscription_options_form.Promo_Code\":\"Promo Code\",\"txt.admin.views.settings.account._subscription_options_form.Extras_billed_monthly_with_html_tags\":\"Extras (billed monthly)\",\"txt.admin.views.settings.account._subscription_options_form.Zendesk_Voice\":\"Zendesk Voice\",\"txt.admin.views.settings.account._subscription_options_form.Phone_numbers\":\"Phone numbers\",\"txt.admin.views.settings.account._subscription_options_form.Calls\":\"Calls\",\"txt.admin.views.settings.account._subscription_options_form.Transcribe_voicemails\":\"Transcribe voicemails\",\"txt.admin.views.settings.account._subscription_options_form.English_language_only\":\"English language only\",\"txt.admin.views.settings.account._subscription_options_form.continue\":\"Continue\",\"txt.admin.views.settings.account._subscription_options_form.update_plan\":\"Update plan\",\"txt.admin.views.settings.account._subscription_options_form.from_one_month\":\"from $1/month\",\"txt.admin.views.settings.account._subscription_options_form.from_1_6\":\"from 1.6¢/min\",\"txt.admin.views.settings.account._subscription_options_form.five_cents_min\":\"5¢/min\",\"txt.admin.views.settings.account._address.Company_name\":\"Company name\",\"txt.admin.views.settings.account._address.The_official_name_of_your\":\"The name of your company.\",\"txt.admin.views.settings.account._address.VAT_number\":\"VAT number\",\"txt.admin.views.settings.account._address.As_you_would_like_it\":\"As you would like it to appear on invoices.\",\"txt.admin.views.settings.account._address.Street_address\":\"Street address\",\"txt.admin.views.settings.account._address.Zip_code\":\"Zip code\",\"txt.admin.views.settings.account._address.City\":\"City\",\"txt.admin.views.settings.account._address.State\":\"State\",\"txt.admin.views.settings.account._address.Province\":\"Province\",\"txt.admin.views.settings.account._address.Phone\":\"Phone\",\"txt.admin.views.settings.account._address.Country\":\"Country\",\"txt.admin.views.settings.account._address.Website\":\"Web site\",\"txt.admin.views.settings.account._address.Add_the_URL_for_your\":\"Add the URL for your company web site and we will link the logo in the page header of your Zendesk to the URL.\",\"txt.admin.views.settings.account._address.save_tab_button\":\"Save tab\",\"txt.admin.views.settings.account._benchmark.Learn_how_well_your_support\":\"Learn how well your support team performs compared to peers. All we need is a little information about your company.\",\"txt.admin.views.settings.account._benchmark.Learn_more\":\"Learn more.\",\"txt.admin.views.settings.account._benchmark.Your_industry\":\"Your industry\",\"txt.admin.views.settings.account._benchmark.Company_employee_count\":\"Company employee count\",\"txt.admin.views.settings.account._benchmark.Primary_support_segment\":\"Primary support segment\",\"txt.admin.views.settings.account._benchmark.Number_of_customers_served\":\"Customer count\",\"txt.admin.views.settings.account._benchmark.Your_support_structure\":\"Your support structure\",\"txt.admin.views.settings.account._benchmark.Number_of_agents\":\"Number of agents\",\"txt.admin.views.settings.account._benchmark.Number_of_teams\":\"Number of teams\",\"txt.admin.views.settings.account._benchmark.Please_Select\":\"Please Select\",\"txt.admin.views.settings.account._benchmark.save_tab_button\":\"Save tab\",\"txt.admin.views.settings.account._branding.Help_desk_name\":\"Your Zendesk account name\",\"txt.admin.views.settings.account._branding.Header_Logo\":\"Header logo\",\"txt.admin.views.settings.account._branding.Clicking_on_the_logo_will\":\"Clicking on the logo will take users to this URL.\",\"txt.admin.views.settings.account._branding.Favicon\":\"Favicon\",\"txt.admin.views.settings.account._branding.Page_Background\":\"Page background\",\"txt.admin.views.settings.account._branding.Sidebar\":\"Sidebar\",\"txt.admin.views.settings.account._branding.Click_to_select_color_or\":\"Click to select color or enter a hex value.\",\"txt.admin.views.settings.account._branding.Revert_to_default_colors\":\"Revert to default colors\",\"txt.admin.views.settings.account._branding.Use_this_setting_to_map\":\"Use this setting to map one of your own domain names to Zendesk (for example use {{support_url}}, instead of {{account_host_name}}). The domain name you enter here is also used in the email notifications sent from your Zendesk. Learn more.\",\"txt.admin.views.settings.account._branding.Important\":\"Important\",\"txt.admin.views.settings.account._branding.Once_you_enter_a_domain\":\"Once you enter a domain name here, it will be used immediately. You must create the proper CNAME DNS record before adding the domain. Your system administrator knows how to do this.\",\"txt.admin.views.settings.account._branding.Upgrade_now_to_enable_Host\":\"Upgrade now to enable Host Mapping\",\"txt.admin.views.settings.account._branding.Multi_branded_help_desk\":\"Multi-branded Zendesk\",\"txt.admin.views.settings.account._branding.Upgrading_to_the_Zendesk_Enterprise\":\"Upgrading to the Zendesk Enterprise plan allows you to manage support for multiple brands by linking separately branded Zendesk accounts to a central Zendesk.\",\"txt.admin.views.settings.account._branding.help_desk_name_description\":\"The name of your Zendesk. It appears on your Zendesk home page, in email notifications, and RSS feeds.\",\"txt.admin.views.settings.account._branding.help_desk_name_does_not_affect_url\":\"Your Zendesk name does not affect the URL of your Zendesk account, which is always {{account_url}}\",\"txt.admin.views.settings.account._branding.header_logo_no_logo_explanation\":\"This logo appears on the left side of the header of your Zendesk. The Zendesk logo is displayed unless you change it. Add a logo that will fit within 254px wide by 50px tall. The logo background should be transparent or match the header background color you choose.\",\"txt.admin.views.settings.account._branding.website_url_label\":\"Website URL\",\"txt.admin.views.settings.account._branding.favicon_description\":\"The favicon image appears in the Web browser address bar and in the mobile version of your Zendesk. For best results, make sure the favicon is of equal width and height.\",\"txt.admin.views.settings.account._branding.colors_label\":\"Colors\",\"txt.admin.views.settings.account._branding.page_header_label\":\"Page header\",\"txt.admin.views.settings.account._branding.host_mapping_label\":\"Host mapping\",\"txt.admin.views.settings.account._branding.what_host_mapping_is\":\"Host mapping is used to map one of your own domain names to Zendesk (for example use support.mybusiness.com instead of {{account_host_name}}).\",\"txt.admin.views.settings.account._branding.domain_will_be_use_in_emails\":\"The domain name you enter here is also used in the email notifications sent from your Zendesk.\",\"txt.admin.views.settings.account._branding.email_zendesk_for_free_trial\":\"Please email {{zendesk_email}} and request a free trial of the Zendesk Enterprise plan now.\",\"txt.admin.views.settings.account._branding.Upgrade_to_the_Enterprise_plan\":\"Upgrade to the Zendesk Enterprise plan now\",\"txt.admin.views.settings.account._branding.mobile_branding\":\"Mobile branding\",\"txt.admin.views.settings.account._branding.header_preview\":\"Header preview\",\"txt.admin.views.settings.account._branding.header_title\":\"Header title\",\"txt.admin.views.settings.account._branding.header_logo_explanation\":\"The uploaded header logo appears on the left side of the mobile header. Do not upload a logo larger than 114 x 114 pixels.\",\"txt.admin.views.settings.account._branding.enable_webportal_explanation\":\"To enable/disable the mobile site, go to the Web portal settings.\",\"txt.admin.views.settings.account._branding.save_tab_text\":\"Save tab\",\"txt.admin.views.settings.account._branding.hex_not_valid\":\"You have not entered a valid hex color\",\"txt.admin.views.settings.account._cancel_subscription.Need_to_cancel_your_account\":\"Need to cancel your account?\",\"txt.admin.views.settings.account._cancel_subscription.Ready_to_say_goodbye_Once\":\"Ready to say goodbye? Once your account is cancelled, you will no longer be able to use your Zendesk.\",\"txt.admin.views.settings.account._cancel_subscription.You_are_about_to_cancel\":\"You are about to cancel your account.\",\"txt.admin.views.settings.account._cancel_subscription.yes_cance_my_account\":\"Yes, cancel my account!\",\"txt.admin.views.settings.account._cancel_subscription.yes_i_am_sure_i_want_to_cancel\":\"» Yes, I am sure I want to cancel my account. WARNING: This deletes your Zendesk and destroys all your ticket, user, and forum data. THIS IS IRREVERSIBLE!\",\"txt.admin.views.settings.account._cancel_subscription.are_you_absolutely_sure\":\"Are you absolutely sure? There is no undo.\",\"txt.admin.views.settings.account._copy_invoices_to.Copy_invoices_to\":\"Copy invoices to\",\"txt.admin.views.settings.account._copy_invoices_to.All_invoices_will_be_CC\":\"All invoices will be CCed to these email addresses (separated with a space) when sent to the account owner.\",\"txt.admin.views.settings.account._credit_card_information.Credit_Card\":\"Credit Card\",\"txt.admin.views.settings.account._credit_card_information.Change_Credit_Card\":\"Change Credit Card\",\"txt.admin.views.settings.account._credit_card_information.Enter_a_credit_card_now\":\"Enter a credit card now\",\"txt.admin.views.settings.account._credit_card_information.card_on_file\":\"Card on file is {{card_number}} and expires {{month}}/{{year}}.\",\"txt.admin.views.settings.account._credit_card_information.no_credit_card_on_file\":\"We have no credit card on file for this account.\",\"txt.admin.views.settings.account._invoices.Account_Owner\":\"Account Owner\",\"txt.admin.views.settings.account._invoices.Only_administrators_can_be_account\":\"Only administrators can be account owners. By setting another administrator to owner, you lose your owner access to all subscription related pages.\",\"txt.admin.views.settings.account._invoices.save_tab_text\":\"Save tab\",\"txt.admin.views.settings.account._legacy_invoices.Invoices\":\"Invoices\",\"txt.admin.views.settings.account._legacy_invoices.No_paid_or_pending_payments\":\"No paid or pending payments have been registered for your account.\",\"txt.admin.views.settings.account._legacy_invoices.Period\":\"Period\",\"txt.admin.views.settings.account._legacy_invoices.Description\":\"Description\",\"txt.admin.views.settings.account._legacy_invoices.Status\":\"Status\",\"txt.admin.views.settings.account._localization.By_setting_the_time_of\":\"By selecting the time zone of your Zendesk account, you'll see timestamps relative to time zone of your own country or location.\",\"txt.admin.views.settings.account._localization.For_example_you_ll_see\":\"For example, you'll see when forum topics were posted, or when tickets were submitted relative to your own time zone.\",\"txt.admin.views.settings.account._localization.upgrade_to_plus_or_enterprise_now\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.settings.account._localization.to_allow_your_staff_and\":\"to allow your staff and customers to set their own time zone.\",\"txt.admin.views.settings.account._localization.upgrade_to_set_time_zone_integration\":\"{{upgrade_to}} {{to_allow_business_hours}}\",\"txt.admin.views.settings.account._localization.Time_Format\":\"Time format\",\"txt.admin.views.settings.account._localization.12_hour_clock\":\"12 hour clock (10:42 pm)\",\"txt.admin.views.settings.account._localization.24_hour_clock\":\"24 hour clock (22:42)\",\"txt.admin.views.settings.account._localization.Configures_how_time_is_rendered\":\"Select the 12 or 24-hour time format for your Zendesk.\",\"txt.admin.views.settings.account._localization.Business_Hours\":\"Business hours\",\"txt.admin.views.settings.account._localization.Enabled\":\"Enabled\",\"txt.admin.views.settings.account._localization.Enable_business_hours_to_adapt\":\"Enable business hours to use them as a condition in your business rules.\",\"txt.admin.views.settings.account._localization.Business_hours_are_defined_in\":\"Business hours are relative to the time zone you chose for your Zendesk.\",\"txt.admin.views.settings.account._localization.Learn_more\":\"Learn more\",\"txt.admin.views.settings.account._localization.Enter_your_support_business_hours\":\"Choose the days of the week and hours during the day that you provide support:\",\"txt.admin.views.settings.account._localization.mon_label\":\"Mon\",\"txt.admin.views.settings.account._localization.tue_label\":\"Tue\",\"txt.admin.views.settings.account._localization.wed_label\":\"Wed\",\"txt.admin.views.settings.account._localization.Thu_label\":\"Thu\",\"txt.admin.views.settings.account._localization.fri_label\":\"Fri\",\"txt.admin.views.settings.account._localization.sat_label\":\"Sat\",\"txt.admin.views.settings.account._localization.sun_label\":\"Sun\",\"txt.admin.views.settings.account._localization.to\":\"to\",\"txt.admin.views.settings.account._localization.your_account_plan_doesnt_have_busines_hours\":\"Your account plan does not include business hours.\",\"txt.admin.views.settings.account._localization.upgrade_to_plus_or_enterprise\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.settings.account._localization.Languages\":\"Languages\",\"txt.admin.views.settings.account._localization.Languages_description\":\"Select the default language for your end-user facing Web portal. This affects only the words in the user interface, not the text in system email notifications or other system generated text.\",\"txt.admin.views.settings.account._localization.Additional_languages\":\"Additional languages\",\"txt.admin.views.settings.account._localization.more_info_label\":\"(more info)\",\"txt.admin.views.settings.account._localization.your_account_doesnt_have_multiple_language\":\"Your account plan does not include multiple languages for the Web portal.\",\"txt.admin.views.settings.account._localization.If_you_make_more_than\":\"If you make more than one language available to your end-users, they will be able to choose the language they want to use in the Web portal.\",\"txt.admin.views.settings.account._localization.save_tab\":\"Save tab\",\"txt.admin.views.settings.account._localization.time_zone_label\":\"Time zone\",\"txt.admin.views.settings.account._localization.reset_default_content\":\"Do you want to reset your default content?\",\"txt.admin.views.settings.account._localization.reset\":\"Reset\",\"txt.admin.views.settings.account._logo_upload.Delete\":\"Delete\",\"txt.admin.views.settings.account._logo_upload.Change\":\"Change\",\"txt.admin.views.settings.account._logo_upload.Are_you_sure_you_wish_to_delete\":\"Are you sure you want to delete this logo?\",\"txt.admin.views.settings.account._logo_upload.Cancel\":\"Cancel\",\"txt.admin.views.settings.account._logo_upload.Upload_a_new_logo_or\":\"Upload a new logo, or delete the existing logo\",\"txt.admin.views.settings.account._subdomain.Subdomain\":\"Subdomain\",\"txt.admin.views.settings.account._subdomain.Your_Zendesk_URL\":\"Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for example: mycompany.zendesk.com). You can change the subdomain name you chose (the mycompany part) but doing so has consequences. Before proceeding, read this {{support_article}}.\",\"txt.admin.views.settings.account._subdomain.Your_current_subdomain\":\"Your current subdomain:\",\"txt.admin.views.settings.account._subdomain.Change_your_subdomain\":\"Change your subdomain\",\"txt.admin.views.settings.account._subdomain.support_article\":\"support article\",\"txt.admin.views.settings.account._subdomain.Warning_Renaming_your_subdomain\":\"Warning! Renaming your subdomain has the following consequences:\",\"txt.admin.views.settings.account._subdomain.Your_Zendesk_will_no_longer\":\"Your Zendesk will no longer be available at {{account_url}}\",\"txt.admin.views.settings.account._subdomain.Your_previous_Zendesk_URL\":\"Your previous Zendesk URL will not be automatically mapped to the new URL\",\"txt.admin.views.settings.account._subdomain.Youll_need_to_update_your_Zendesk_URL\":\"You need to update your Zendesk URL in any {{email_forwarding}} and {{host_mapping}} you set up\",\"txt.admin.views.settings.account._subdomain.email_forwarding\":\"email forwarding\",\"txt.admin.views.settings.account._subdomain.host_mapping\":\"host mapping\",\"txt.admin.views.settings.account._subdomain.All_the_email_notifications\":\"All email notifications that have been sent to users from your Zendesk will now contain broken links back to your Zendesk\",\"txt.admin.views.settings.account._subdomain.Learn_more\":\"Learn more\",\"txt.admin.views.settings.account._subdomain.Enter_new_subdomain\":\"Enter new subdomain:\",\"txt.admin.views.settings.account._subdomain.Rename_subdomain\":\"Rename subdomain\",\"txt.admin.views.settings.account._trial_summary.Purchase_your_Zendesk_today\":\"Purchase your Zendesk today!\",\"txt.admin.views.settings.account._trial_summary.please_select_a_plan\":\"Select a plan and enter your credit card information to continue using Zendesk after the trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_one_agent_day_left.one\":\"You are testing the {{account_plan_name}} plan with 1 agent and have1 day left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_one_agent_day_left.other\":\"You are testing the {{account_plan_name}} plan with 1 agent and have{{count}} days left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_many_agent_day_left.one\":\"You are testing the {{account_plan_name}} plan with {{count_agents}} agents and have1 day left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_many_agent_day_left.other\":\"You are testing the {{account_plan_name}} plan with {{count_agents}} agents and have{{count}} days left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_agents_no_day_left.one\":\"You are testing the {{account_plan_name}} plan with 1 agent and haveno more days left in your trial.\",\"txt.admin.views.settings.account._trial_summary.you_are_testing_plan_with_agents_no_day_left.other\":\"You are testing the {{account_plan_name}} plan with {{count}} agents and have no more days left in your trial.\",\"txt.admin.views.settings.account._subscription_features.What_you_get\":\"What you get\",\"txt.admin.views.settings.account._subscription_features.what_you_are_missing\":\"What you are missing\",\"txt.admin.views.settings.account._subscription_sponsored.Sponsored\":\"Sponsored\",\"txt.admin.views.settings.account._subscription_sponsored.Your_account_has_been_sponsored\":\"Your account has been sponsored by Zendesk.\",\"txt.admin.views.settings.account._subscription_sponsored.Sponsored_accounts_are_not_subject\":\"Sponsored accounts are not subject to regular charges, and you cannot make changes to this account subscription.\",\"txt.admin.views.settings.account._subscription_sponsored.contact_Zendesk_support\":\"Please {{contact_zendesk_link}} for further assistance or if you have questions about changing your subscription.\",\"txt.admin.views.settings.account._subscription_sponsored.contact_Zendesk_support_link\":\"contact Zendesk support\",\"txt.admin.views.settings.account._subscription_sponsored.Accounts_appear_sponsored_if_you\":\"Accounts appear sponsored if you are using a payment method other than credit card. The sponsorship expires on {{date}}.\",\"txt.admin.views.settings.account._subscription_summary.plan_name\":\"{{plan_name}} plan\",\"txt.admin.views.settings.account._subscription_summary.agent.one\":\"1 agent\",\"txt.admin.views.settings.account._subscription_summary.agent.other\":\"{{count}} agents\",\"txt.admin.views.settings.account._subscription_summary.Your_Current_Subscription\":\"Your Current Subscription\",\"txt.admin.views.settings.account._subscription_summary.you_have_days_left\":\"You have {{number_of_days}} days left to evaluate the {{name_of_the_plan}} plan, which means your free access to these additional features expires on {{date_it_expires}}.\",\"txt.admin.views.settings.account._subscription_invoiced.Paper_Invoicing\":\"Paper Invoicing\",\"txt.admin.views.settings.account._subscription_invoiced.Your_account_has_paper_invoicing\":\"Your account has paper invoicing turned on.\",\"txt.admin.views.settings.account._subscription_invoiced.contact_Zendesk_support\":\"Please {{contact_zendesk_support_link}} to make changes to your account or if you have any questions about upgrading or downgrading your subscription.\",\"txt.admin.views.settings.account._subscription_invoiced.contact_Zendesk_support_link\":\"contact Zendesk Support\",\"txt.admin.views.settings.account._subscription_not_owner.Contact_Account_Owner\":\"Contact Account Owner\",\"txt.admin.views.settings.account._subscription_not_owner.You_do_not_have_access\":\"You do not have access to make account changes. Please contact the account owner of this Zendesk for further help.\",\"txt.admin.views.settings.account.showing_the_last_five_payments\":\"Showing the last five payments. Click here to see all {{total_number}}.\",\"txt.admin.views.settings.channels.show.looking_for_zendesk_mobile_apps\":\"Looking for Zendesk mobile apps?\",\"txt.admin.views.settings.channels.show.Download_Zendesk_clients_for_mobiles\":\"Download Zendesk clients for {{iPhone}}, {{iPad}}, {{Android}}, {{BlackBerry}} and {{Windows_Phone}}.\",\"txt.admin.views.settings.channels.show.Channels\":\"Channels\",\"txt.admin.views.settings.channels.show.Channels_are_the_ways_that\":\"Channels are the ways your customers contact you and request support. All channel communication is recorded in tickets. You set up the channels you want your Zendesk to support.\",\"txt.admin.views.settings.channels.show.edit\":\"edit\",\"txt.admin.views.settings.channels.show.Email\":\"Email\",\"txt.admin.views.settings.channels.show.Configure_settings_for_how_email\":\"Configure settings for how your Zendesk handles email as it is received and responded to.\",\"txt.admin.views.settings.channels.show.set_the_default_reply_email_address\":\"Also, customize your email communication with customers.\",\"txt.admin.views.settings.channels.show.Web_Portal\":\"Web Portal\",\"txt.admin.views.settings.channels.show.Configure_display_and_search_settings\":\"Customize your customer-facing Web portal (your Zendesk home page), including the look of it and the content you display.\",\"txt.admin.views.settings.channels.show.Twitter\":\"Twitter\",\"txt.admin.views.settings.channels.show.To_communicate_with_customers_over_twitter\":\"Monitor and respond to your Twitter community from your Zendesk. Convert direct messages, favorite tweets, and search results to tickets.\",\"txt.admin.views.settings.channels.show.Chat\":\"Chat\",\"txt.admin.views.settings.channels.show.Allow_your_customers_to_chat\":\"Enable customers to chat online with a support agent from an existing ticket or from any Web page with a Feedback Tab. \",\"txt.admin.views.settings.channels.show.Facebook\":\"Facebook\",\"txt.admin.views.settings.channels.show.To_communicate_with_customers_over_facebook\":\"Monitor and respond to your Facebook community from your Zendesk. Convert Wall post and private messages to tickets.\",\"txt.admin.views.settings.channels.show.Voice\":\"Voice\",\"txt.admin.views.settings.channels.show.Add_a_phone_number_to\":\"Add a phone number to your Zendesk so customers can talk to an agent or leave voicemail. Agents can answer in the browser or forward the call.\",\"txt.admin.views.settings.channels.show.Feedback_Tab\":\"Feedback Tab\",\"txt.admin.views.settings.channels.show.The_Zendesk_Feedback_Tab_adds\":\"Add a small, portable version of your Zendesk to any Web page so customers can search your knowledge base, submit tickets, or chat with an agent.\",\"txt.admin.views.settings.channels.show.API\":\"API\",\"txt.admin.views.settings.channels.show.Enable_access_to_your_help\":\"Enable access to your Zendesk via the Zendesk API. The API enables you to integrate with other applications or build your own application with Zendesk.\",\"txt.admin.views.settings.email.show.Channels_label\":\"Channels\",\"txt.admin.views.settings.email.show.email_label\":\"Email\",\"txt.admin.views.settings.email.show.email_description\":\"Configure settings for your email communication and set up your email notification template.\",\"txt.admin.views.settings.email.show.email_description_link\":\"https://support.zendesk.com/entries/20519926-getting-started-with-email-in-zendesk\",\"txt.admin.views.settings.email._settings.Default_reply_email_address\":\"Default reply email address\",\"txt.admin.views.settings.email._settings.This_is_the_default_reply\":\"This is the default reply address for all email sent from your Zendesk. Any email sent to an {{domain_zendesk}} address is received in your Zendesk (for example {{current_account_email_support}} or {{current_account_email_sales}}).\",\"txt.admin.views.settings.email._settings.learn_more_label\":\"Learn more\",\"txt.admin.views.settings.email._settings.If_you_change_this_value\":\"If you change this value to your own domain, add an SPF record to lower the risk of your emails being marked as spam.\",\"txt.admin.views.settings.email._settings.Read_more_about_SPF\":\"Read more about SPF.\",\"txt.admin.views.settings.email._settings.if_you_change_the_default_reply_address\":\"If you change the default reply address to a domain other than {{current_subdomain}}.zendesk.com, you must ensure that the email is routed to your Zendesk domain (for example support@{{current_subdomain}}.zendesk.com).\",\"txt.admin.views.settings.email._settings.If_you_have_personalized_reply\":\"If you enabled personalized reply addresses and you’re using an external (not Zendesk) default reply address, remember to whitelist the reply address prefixed with \\\"notifications-\\\" in your email server (for example notifications-support@yourcompany.com).\",\"txt.admin.views.settings.email._settings.Pass_through_email_addresses\":\"Pass through email addresses\",\"txt.admin.views.settings.email._settings.Enable\":\"Enable\",\"txt.admin.views.settings.email._settings.If_you_enable_this_option\":\"Enabling email pass through means that email support requests sent to your support email address will be replied to with the same address. For example, a support request sent to sales@example.com is replied to from sales@example.com.\",\"txt.admin.views.settings.email._settings.Personalized_email_replies\":\"Personalized email replies\",\"txt.admin.views.settings.email._settings.Enables_reply_addresses_to_include\":\"When enabled, the reply address includes the name of the agent replying.\",\"txt.admin.views.settings.email._settings.E_g_when_an_agent\":\"For example, when an agent adds a public comment to a ticket, the notification email to the customer includes the name of the agent in the reply address.\",\"txt.admin.views.settings.email._settings.Email_templates\":\"Email templates\",\"txt.admin.views.settings.email._settings.Customize_the_layout_and_general\":\"Edit these email templates to customize the text and layout of email notifications. Do not remove the {{delimiter}} and {{content}} placeholders.\",\"txt.admin.views.settings.email._settings.If_you_want_to_service\":\"If you run an email-only Zendesk, remember to remove the {{ticket.url}} placeholder from any triggers that notify users.\",\"txt.admin.views.settings.email._settings.HTML_template\":\"HTML template\",\"txt.admin.views.settings.email._settings.Revert_to_default\":\"Revert to default\",\"txt.admin.views.settings.email._settings.Text_template\":\"Text template\",\"txt.admin.views.settings.email._settings.show_photos\":\"Show user profile photos in emails\",\"txt.admin.views.settings.email._settings.enable_modern_template\":\"Enable Modern template\",\"txt.admin.views.settings.email._settings.about_modern_template_msg\":\"Enable the Modern email template for a cleaner, more readable email layout and comment format.\",\"txt.admin.views.settings.email._settings.about_modern_template_warning\":\"Warning: Enabling this template will cause you to lose any customizations to your old template. You should back up up your old template if you've made customizations.\",\"txt.admin.views.settings.email._settings.Mail_delimiter\":\"Mail delimiter\",\"txt.admin.views.settings.email._settings.Between_20_and_65_characters\":\"Between 20 and 65 characters.\",\"txt.admin.views.settings.email._settings.The_mail_delimiter_is_used\":\"The mail delimiter contains a line of text that informs the email recipient that any text entered into a reply must be above a certain line in the email. This is used to prevent all of the other text in the email from being added to the reply (the comment that is added to the ticket).\",\"txt.admin.views.settings.email._settings.enter_if_you_want_to_send_a_translated_version\":\"Enter {{txt.email.delimiter}} if you want the delimiter text displayed in the language selected in the email recipient’s user profile Language setting.\",\"txt.admin.views.settings.email._settings.Zendesk_will_use_email_text\":\"Zendesk will automatically detect the user’s language from the email text if the user has not already selected a language preference in their user profile.\",\"txt.admin.views.settings.email._settings.Be_careful_enabling_this_feature\":\"Be careful enabling this feature if you are automatically translating ticket content via external services.\",\"txt.admin.views.settings.email._settings.user_guide\":\"For more information, see our {{user_guide_link}}.\",\"txt.admin.views.settings.email._settings.user_guide_link\":\"user guide\",\"txt.admin.views.settings.email._settings.custom_domain_for_DKIM\":\"Custom domain for DKIM\",\"txt.admin.views.settings.email._settings.To_enable_custom_domain_for_DKIM_you_ll\":\"Zendesk allows you to use the domain of your default reply address as the DKIM domain. To enable this, add two CNAME records under the domain of your default reply address for the selectors zendesk1 and zendesk2. For example:\",\"txt.admin.views.settings.email._settings.To_enable_custom_domain_for_DKIM_you_ll_instruction_1\":\"zendesk1._domainkey.example.com must point to zendesk1._domainkey.zendesk.com\",\"txt.admin.views.settings.email._settings.To_enable_custom_domain_for_DKIM_you_ll_instruction_2\":\"zendesk2._domainkey.example.com must point to zendesk2._domainkey.zendesk.com\",\"txt.admin.views.settings.email._settings.save_tab\":\"Save\",\"txt.admin.views.settings.email._settings.email_based_language_recognition_label\":\"Email-based language recognition\",\"txt.admin.views.settings.email._settings.Recipient_addresses\":\"Recipient addresses\",\"txt.admin.views.settings.email._settings.Recipient_address\":\"Recipient address\",\"txt.admin.views.settings.email._settings.when_an_email_is_received\":\"When an email sent to your support email address is received, it is replied to with the same address. For example, a support request sent to sales@example.com is replied to from sales@example.com.\",\"txt.admin.views.settings.email._settings.delete_email\":\"Delete {{email}}\",\"txt.admin.views.settings.email._settings.aaa\":\"Checking this enables the modern email template for your account.\",\"txt.admin.views.settings.portal.show.Channels_label\":\"Channels\",\"txt.admin.views.settings.portal.show.web_portal_label\":\"Web Portal\",\"txt.admin.views.settings.portal.show.portal_description\":\"Configure display and search settings for your customer-facing Web portal, including your knowledge base.\",\"txt.admin.views.settings.portal.show.portal_description_link\":\"https://support.zendesk.com/entries/21242606-customizing-your-web-portal\",\"txt.admin.views.settings.portal._settings.Introductory_text_on_portal_home\":\"Introductory text on portal home page\",\"txt.admin.views.settings.portal._settings.Show\":\"Show\",\"txt.admin.views.settings.portal._settings.With_this_option_you_can\":\"With this option you can show or hide the editable introductory text shown to your end-users on the home page. Note that for this text to appear, you need to have some public content in your forums.\",\"txt.admin.views.settings.portal._settings.Forums_name\":\"Forums name\",\"txt.admin.views.settings.portal._settings.The_title_of_your_forums\":\"The title of your forums as your end-users see it. The default is Forums.\",\"txt.admin.views.settings.portal._settings.Rename_if_you_want_your\":\"You can change it to something else if you like (for example, Knowledge Base or Messages).\",\"txt.admin.views.settings.portal._settings.Forum_version\":\"Forum version\",\"txt.admin.views.settings.portal._settings.Enable_new_version\":\"Enable new version\",\"txt.admin.views.settings.portal._settings.Introducing_Categories_Questions_Ideas_Articles\":\"Introducing Categories, Questions, Ideas, Articles, Suggestions and more allowing you to bring a better community experience to your customers.\",\"txt.admin.views.settings.portal._settings.learn_more_label\":\"Learn more\",\"txt.admin.views.settings.portal._settings.List_forums_on_the_home\":\"List forums on the home page\",\"txt.admin.views.settings.portal._settings.Show_a_categorized_list_of\":\"Show a categorized list of all your forums on the Web portal home page, which gives your users quick access to your knowledge base and user community.\",\"txt.admin.views.settings.portal._settings.Forums_on_home_page\":\"Forums on home page\",\"txt.admin.views.settings.portal._settings.Forum_search_on_portal_home\":\"Forum search on Web portal home page\",\"txt.admin.views.settings.portal._settings.Enabling_this_allows_your_users\":\"Add a search box to the top of your Web portal home page so that users can search your forums.\",\"txt.admin.views.settings.portal._settings.Search\":\"Search\",\"txt.admin.views.settings.portal._settings.Show_search_on_home\":\"Show search on home page\",\"txt.admin.views.settings.portal._settings.Auto_complete_users_search\":\"Auto-complete search queries\",\"txt.admin.views.settings.portal._settings.As_users_type_their_queries\":\"Make suggestions, as a user types a search query, that match or are similar to the one being entered.\",\"txt.admin.views.settings.portal._settings.Adjust_the_search_relevance\":\"Adjust search relevance of topics based on who created them\",\"txt.admin.views.settings.portal._settings.Agents\":\"Agents\",\"txt.admin.views.settings.portal._settings.End_users\":\"End-users\",\"txt.admin.views.settings.portal._settings.Only_agent_content\":\"Agent content first\",\"txt.admin.views.settings.portal._settings.Only_end-user_content\":\"End-user content first\",\"txt.admin.views.settings.portal._settings.Pinned_topics_on_portal_home\":\"Pinned topics on Web portal home page\",\"txt.admin.views.settings.portal._settings.Display_all_topics_you_ve\":\"Display all the topics you’ve selected to pin to the home page. Topics are ordered chronologically unless reordered by an administrator.\",\"txt.admin.views.settings.portal._settings.Display_both_topic_titles_and\":\"Display both topic titles and content\",\"txt.admin.views.settings.portal._settings.Show_pinned_topic_titles_as\":\"Show both the title and the content of pinned topics on the home page.\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.warning.non_admin\":\"Some of the HTML you entered has been automatically altered or removed. Your administrator can enable this feature through this link.\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.warning.admin\":\"Some of the HTML you entered has been automatically altered or removed for security reasons. To enable full HTML support change your settings\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.heading\":\"HTML and JavaScript support in forum topics\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.intro\":\"If enabled, agents can upload any HTML or JavaScript in forum topics or comments. (We strongly recommend that you keep this security setting disabled.)\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.nobody\":\"No one (Disabled)\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.admin\":\"Enabled for administrators\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.moderator\":\"Enabled for administrators, moderators\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.agent\":\"Enabled for administrators, moderators, agents\",\"txt.admin.views.settings.portal._settings.Only_list_the_topic_titles\":\"Only list the topic titles\",\"txt.admin.views.settings.portal._settings.Show_only_pinned_topic_titles\":\"Show only pinned topic titles, but not their content.\",\"txt.admin.views.settings.portal._settings.forum_and_search_analytics\":\"Forum & Search analytics\",\"txt.admin.views.settings.portal._settings.Forum_Analytics\":\"Forum Analytics\",\"txt.admin.views.settings.portal._settings.Display_all_engagement_statistics_and\":\"Display all engagement statistics and topic lists related to your forums: each category, forum, and topic. Only administrators, moderators, and agents who can view reports see this information.\",\"txt.admin.views.settings.portal._settings.It_also_includes_detailed_search\":\"Display all engagement statistics and topic lists related to your forums: each category, forum, and topic. It also includes detailed search metrics. Only administrators, moderators, and agents who can view reports see this information.\",\"txt.admin.views.settings.portal._settings.Forum_comments\":\"Forum comments\",\"txt.admin.views.settings.portal._settings.Reverse_order\":\"Reverse order\",\"txt.admin.views.settings.portal._settings.Comments_in_topics_are_shown\":\"If enabled, comments in topics are shown last-to-first. If disabled, first-to-last.\",\"txt.admin.views.settings.portal._settings.Topic_Suggestions\":\"Topic Suggestions\",\"txt.admin.views.settings.portal._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.portal._settings.Zendesk_will_suggest_related_topics\":\"When end-users request support using the support form, related topics from your knowledge base will be shown.\",\"txt.admin.views.settings.portal._settings.Social_Sharing\":\"Social Sharing\",\"txt.admin.views.settings.portal._settings.Allow_customers_to_share_articles\":\"Allow customers to share articles, ideas, or questions using their favorite social networks.\",\"txt.admin.views.settings.portal._settings.Incremental_forum_search\":\"Incremental forum search\",\"txt.admin.views.settings.portal._settings.Forum_search_requests_are_submitted\":\"Forum search requests are submitted while typing and results are shown inline.\",\"txt.admin.views.settings.portal._settings.Mobile_Version\":\"Mobile Version\",\"txt.admin.views.settings.portal._settings.Show_the_mobile_friendly_version\":\"Show the mobile-friendly version of your Web portal to users accessing it from their mobile device.\",\"txt.admin.views.settings.portal._settings.Hide_entry_tags\":\"Hide topic tags\",\"txt.admin.views.settings.portal._settings.Hide_entry_tags_from_entries\":\"This will hide the tags field when editing a topic (i.e. an article, question, or idea).\",\"txt.admin.views.settings.portal._settings.save_tab\":\"Save\",\"txt.admin.views.settings.api.show.Channels_label\":\"Channels\",\"txt.admin.views.settings.api.show.api_label\":\"API\",\"txt.admin.views.settings.api._settings.Token_Access\":\"Token Access\",\"txt.admin.views.settings.api._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.api._settings.Enable_REST_API_using_tokens\":\"Enable REST API using tokens. If you use the API token rather than a password, use basic authentication and add /token to the email login when authenticating a user. Example:\",\"txt.admin.views.settings.api._settings.Learn_more\":\"Learn more.\",\"txt.admin.views.settings.api._settings.api_token_is\":\"Your API token is: {{api_token}} - keep it secret, keep it safe\",\"txt.admin.views.settings.api._settings.Generate_new_token\":\"Generate new token\",\"txt.admin.views.settings.api._settings.Password_Access\":\"Password Access\",\"txt.admin.views.settings.api._settings.Enable_REST_API_access_using\":\"Enable REST API access using the email address and password for the authentication user.\",\"txt.admin.views.settings.api._settings.Note_API_password_access_is\":\"Note: API password access is required to log in to the Zendesk iPhone, iPad, Android, and BlackBerry apps.\",\"txt.admin.views.settings.api._settings.save_tab\":\"Save\",\"txt.admin.views.settings.api._settings.the_new_token_will_take_effect_once_you_save\":\"The new token takes effect when you save your changes.\",\"txt.admin.views.settings.security._authentication.Twitter_Authentication\":\"Twitter\",\"txt.admin.views.settings.security._authentication.Enabled\":\"Enabled\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_twitter\":\"Allow your users to sign in using their Twitter account\",\"txt.admin.views.settings.security._authentication.Facebook\":\"Facebook\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_facebook\":\"Allow your users to sign in using their Facebook account\",\"txt.admin.views.settings.security._authentication.OpenID\":\"OpenID\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_open_id\":\"Allow your users to sign in using OpenID\",\"txt.admin.views.settings.security._authentication.Google\":\"Google\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_google\":\"Allow your users to sign in using their Gmail or Google Apps account.\",\"txt.admin.views.settings.security._authentication.Token_Access\":\"Token Access\",\"txt.admin.views.settings.security._authentication.Allow_Customers_and_CCs_to\":\"Allow Customers and CCs to access and comment on their tickets without needing to log in.\",\"txt.admin.views.settings.security._authentication.Learn_more\":\"Learn more\",\"txt.admin.views.settings.security._authentication.destroy_all_tokens_button\":\"Destroy all existing tokens\",\"txt.admin.views.settings.security._authentication.By_destroying_all_existing_tokens\":\"By destroying all existing tokens, customers will not be able to access tickets without logging in if they received email notifications in the last 7 days.\",\"txt.admin.views.settings.security._authentication.single_sign_on_label\":\"Single Sign-On\",\"txt.admin.views.settings.security._authentication.Single_Sign_On_allows_you\":\"Single Sign-On allows you to use an existing authentication mechanism with Zendesk, which provides centralized, fast and convenient access for your agents and customers.\",\"txt.admin.views.settings.security._authentication.zendesk_remote_auth_label\":\"Zendesk Remote Auth\",\"txt.admin.views.settings.security._authentication.sam_label\":\"SAML\",\"txt.admin.views.settings.security._authentication.Zendesk_supports_two_SSO_modes\":\"Zendesk supports two SSO modes: SAML and Zendesk Remote Auth.\",\"txt.admin.views.settings.security._authentication.Remote_login_URL\":\"Remote login URL\",\"txt.admin.views.settings.security._authentication.SAML_SSO_URL\":\"SAML SSO URL\",\"txt.admin.views.settings.security._authentication.remote_auth_zendesk\":\"This is the URL that Zendesk will invoke to attempt remote authentication, e.g.\",\"txt.admin.views.settings.security._authentication.saml_sso_url_description\":\"This is the URL that Zendesk will invoke to redirect users to your Identity Provider. Note that our Assertion Consumer Service (ACS) URL is {{url}}\",\"txt.admin.views.settings.security._authentication.remote_logout_url\":\"Remote logout URL\",\"txt.admin.views.settings.security._authentication.log_out_url_description\":\"This is the URL that Zendesk will return your users to after they log out, e.g.\",\"txt.admin.views.settings.security._authentication.ip_ranges_optional_label\":\"IP ranges (optional)\",\"txt.admin.views.settings.security._authentication.ip_ranges_optional_description\":\"Requests from these IP ranges will always be routed via remote authentication. Requests from IP addresses outside these ranges will be routed to the normal login form. To route all requests through remote authentication, leave this blank. An IP range is in the format n.n.n.n, where n is a number or an asterisk (*) wild card. Separate multiple IP ranges with a space. Your current IP address is: {{current_ip}}\",\"txt.admin.views.settings.security._authentication.allow_update_external_ids\":\"Allow update of external ids?\",\"txt.admin.views.settings.security._authentication.It_is_safe_to_ignore\":\"It is safe to ignore this setting if you do not use external_id's. When checked, the external_id of the user being signed in can be updated. This only happens when no user with the external_id was found, but the user’s email address was. The external_id is unique for an account. Users without an external_id will have one added if it’s present in the authentication request.\",\"txt.admin.views.settings.security._authentication.Shared_secret\":\"Shared secret\",\"txt.admin.views.settings.security._authentication.For_security_reasons_we_only\":\"For security reasons, we only display the first 6 characters of your existing remote authentication token here: {{token}}\",\"txt.admin.views.settings.security._authentication.If_you_need_to_reset\":\"If you need to reset the token, click this link: \",\"txt.admin.views.settings.security._authentication.If_you_need_to_reset_link\":\"generate a new token\",\"txt.admin.views.settings.security._authentication.If_you_generate_a_new\":\"If you generate a new token, be sure to update your local authentication script. Note that the token is not updated until you submit this form.\",\"txt.admin.views.settings.security._authentication.If_you_activate_remote_authentication\":\"If you activate remote authentication, make sure to copy this token first as it will not be displayed in full again. You will be able to reset it at a later time.\",\"txt.admin.views.settings.security._authentication.The_token_is_a_shared\":\"The token is a shared secret between you and Zendesk. It must never be publicized.\",\"txt.admin.views.settings.security._authentication.certificate_fingerprint_label\":\"Certificate fingerprint\",\"txt.admin.views.settings.security._authentication.The_SHA1_fingerprint_of_the\":\"The SHA1 fingerprint of the SAML certificate. Obtain this from your SAML identity provider.\",\"txt.admin.views.settings.security._authentication.if_you_lock_yourself_from_zendesk\":\"Should you manage to somehow lock yourself out of your Zendesk account once you enable remote authentication, you can access your Zendesk account using this URL: {{url}}\",\"txt.admin.views.settings.security._authentication.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._authentication.mode_label\":\"Mode\",\"txt.admin.views.settings.security._authentication.you_can_download_the_sample\":\"You can {{download_the_sample_link}} to get started with Zendesk Remote Auth.\",\"txt.admin.views.settings.security._authentication.you_can_download_the_sample_link\":\"download the sample ASP script for IIS/AD\",\"txt.admin.views.settings.security._ip_restriction.Access_Restriction\":\"Access Restriction\",\"txt.admin.views.settings.security._ip_restriction.Enable\":\"Enable\",\"txt.admin.views.settings.security._ip_restriction.restrict_access_to_your_help_desk\":\"Restrict access to your Zendesk by IP range.\",\"txt.admin.views.settings.security._ip_restriction.Learn_more\":\"Learn more\",\"txt.admin.views.settings.security._ip_restriction.IP_Ranges\":\"IP Ranges\",\"txt.admin.views.settings.security._ip_restriction.IP_Ranges_description\":\"Only requests from these IP ranges will always be allowed. An IP range is in the format n.n.n.n, where n is a number or an asterisk (*) wild card. Separate multiple IP ranges with a space. Your current IP address is: {{ip_address}}\",\"txt.admin.views.settings.security._ip_restriction.Enabling_IP_based_access_restrictions\":\"Enabling IP based access restrictions can break third-party integrations. Be sure to whitelist all external IPs that need access to your account via the Zendesk API.\",\"txt.admin.views.settings.security._ip_restriction.Allow_customers_to_bypass_restriction\":\"Allow customers to bypass restriction\",\"txt.admin.views.settings.security._ip_restriction.If_you_would_like_your\":\"If you would like your customers to still access your Zendesk outside the IP ranges, and only restrict agent access, select this option.\",\"txt.admin.views.settings.security._ip_restriction.Allow_agent_access_via_mobile\":\"Allow agent access via mobile apps\",\"txt.admin.views.settings.security._ip_restriction.Allow_agents_to_access_your\":\"Allow agents to access your Zendesk from native Zendesk apps (iPhone, iPad & Android) regardless of IP address.\",\"txt.admin.views.settings.security._ip_restriction.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._password_policy.Security_Level\":\"Security Level\",\"txt.admin.views.settings.security._password_policy.Increasing_the_password_security_level\":\"Increasing the password security level or changing to a custom security level causes passwords for all users to expire after five days. Zendesk will alert users the next time they log in after the change. Zendesk sends email notification to admins and agents three days before a password expires and on the day it expires.\",\"txt.admin.views.settings.security._password_policy.enabled\":\"Enabled\",\"txt.admin.views.settings.security._password_policy.allow_admins_to_set_passwords\":\"Allow admins to set passwords\",\"txt.admin.views.settings.security._password_policy.allow_admins_to_set_passwords_warning\":\"Enabling this feature allows administrators to set passwords for users, whereas disabling this feature means administrators can only reset passwords. Zendesk recommends that this feature be disabled for greater security of user passwords.\",\"txt.admin.views.settings.security._password_policy.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._password_policy.policy_title_low\":\"Low\",\"txt.admin.views.settings.security._password_policy.policy_title_medium\":\"Medium\",\"txt.admin.views.settings.security._password_policy.policy_title_high\":\"High\",\"txt.admin.views.settings.security._password_policy.policy_title_custom\":\"Custom\",\"txt.admin.views.settings.security._ssl.Regular_SSL\":\"Regular SSL\",\"txt.admin.views.settings.security._ssl.Enable\":\"Enable\",\"txt.admin.views.settings.security._ssl.Selecting_this_option_will_enforce\":\"Selecting this option will enforce SSL usage. If you also have a custom domain configured, enabling SSL will accept your customers on the mapped domain and then redirect them to the secure URL {{url}}.\",\"txt.admin.views.settings.security._ssl.We_strongly_encourage_enabling_SSL\":\"We strongly encourage you to enable SSL. Keeping this feature disabled reduces the level of security we can provide for your account.\",\"txt.admin.views.settings.security._ssl.If_you_wish_to_use\":\"If you want to use SSL in combination with a custom domain, you must also provide a certificate using our hosted SSL configuration below.\",\"txt.admin.views.settings.security._ssl.Hosted_SSL\":\"Hosted SSL\",\"txt.admin.views.settings.security._ssl.Use_hosted_SSL_if_you\":\"Use hosted SSL if you want the benefit of SSL protection on a custom domain. Hosted SSL relies on us hosting an SSL certificate, which you can upload on this page.\",\"txt.admin.views.settings.security._ssl.In_order_to_start_a\":\"To start a custom certificate process for your custom domain, you must first generate a certificate request. Use the request with a certification authority to issue a certificate that you can then attach to your account. If your certificate provider prompts you for the target web server, choose Nginx, Other or Apache (in order of preference).\",\"txt.admin.views.settings.security._ssl.please_configure_account_before_proceeding\":\"Configure host mapping under account branding before proceeding.\",\"txt.admin.views.settings.security._ssl.Cancel_a_pending_certificate\":\"Cancel pending certificate\",\"txt.admin.views.settings.security._ssl.Generate_a_certificate_request\":\"Download a certificate request\",\"txt.admin.views.settings.security._ssl.Download_current_certificate_request\":\"Download current certificate request\",\"txt.admin.views.settings.security._ssl.certificate_pending_approval_with_notice\":\"Your certificate {{title_of_certificate}} is pending our approval. The approval process may take up to five business days.\",\"txt.admin.views.settings.security._ssl.certificate_active.pre\":\"Your certificate {{subject_of_certificate}} is currently active for this account. \",\"txt.admin.views.settings.security._ssl.certificate_active.post\":\" Use this page to add a new certificate before that time.\",\"txt.admin.views.settings.security._ssl.certificate_active.ok\":\"The certificate expires on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.certificate_active.expired\":\"The certificate expired on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.certificate_active.expires_soon\":\"The certificate expires soon on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.Once_you_have_obtained_a\":\"After you obtain a new certificate issued by an authorized certification company, upload it by clicking Choose File. After it is uploaded, processing might take up to five business days.\",\"txt.admin.views.settings.security._ssl.If_you_are_bypassing_added_pkcs12\":\"If you are bypassing our certificate request process, and you have your own private key (which may be PKCS#7 encrypted or bundled via PKCS#12), upload it below:\",\"txt.admin.views.settings.security._ssl.optional_passphrase\":\"passphrase (optional)\",\"txt.admin.views.settings.security._ssl.Please_note_Hosted_SSL_is\":\"Note: Hosted SSL is available on Plus and Enterprise accounts.\",\"txt.admin.views.settings.security._ssl.upgrade_to_now\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.settings.security._ssl.save_tab\":\"Save tab\",\"txt.admin.views.settings.security.show.security_label\":\"Security\",\"txt.admin.views.settings.security.show.authentication_label\":\"Authentication\",\"txt.admin.views.settings.security.show.ssl_label\":\"SSL\",\"txt.admin.views.settings.security.show.password_policy_label\":\"Password Policy\",\"txt.admin.views.settings.security.show.access_restriction_label\":\"Access Restriction\",\"txt.admin.views.settings.agents.show.Agents_label\":\"Agents\",\"txt.admin.views.settings.agents.show.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.agents._settings.Signature\":\"Signature\",\"txt.admin.views.settings.agents._settings.Template_for_adding_a_signature\":\"Template for adding a signature to all public agent comments on tickets.\",\"txt.admin.views.settings.agents._settings.learn_more\":\"Learn more\",\"txt.admin.views.settings.agents._settings.You_can_include_placeholders_in\":\"You can include placeholders in the signature template. E.g. \",\"txt.admin.views.settings.agents._settings.You_can_allow_for_personal\":\"You can allow for personal signatures by including the {{agent.signature}} placeholder. E.g.\",\"txt.admin.views.settings.agents._settings.adding_this_placeholder\":\"Adding this placeholder to the signature template allows agents to customize their own signature from their edit profile page. Remove the placeholder if you do not want agents to add their own signature.\",\"txt.admin.views.settings.agents._settings.Ticket_deletion\":\"Ticket deletion\",\"txt.admin.views.settings.agents._settings.Agents_can_delete_tickets\":\"Agents can delete tickets\",\"txt.admin.views.settings.agents._settings.Enabling_this_will_allow_agents\":\"Enabling this allows agents to permanently delete tickets.\",\"txt.admin.views.settings.agents._settings.Email_forwarding\":\"Email forwarding\",\"txt.admin.views.settings.agents._settings.Enable_email_forwarding\":\"Enable email forwarding\",\"txt.admin.views.settings.agents._settings.If_an_agent_receives_an\":\"If an agent receives an email on her own mail account and forwards it into Zendesk, enabling this setting results in a ticket being created on behalf of the original sender rather than the agent.\",\"txt.admin.views.settings.agents._settings.Note\":\"Note \",\"txt.admin.views.settings.agents._settings.this_only_works_when_forwarding\":\"this only works when forwarding emails from English language email clients, as a FW: at the start of the subject line is required.\",\"txt.admin.views.settings.agents._settings.Agent_dashboard\":\"Agent dashboard\",\"txt.admin.views.settings.agents._settings.Hide\":\"Hide\",\"txt.admin.views.settings.agents._settings.The_ticket_dashboard_is_shown\":\"The ticket dashboard is shown on the home page to agents only. Select this option if you do not want to include the dashboard on the agent home page.\",\"txt.admin.views.settings.agents._settings.Show_the_new_zendesk\":\"Show the new Zendesk\",\"txt.admin.views.settings.agents._settings.Show\":\"Enabled\",\"txt.admin.views.settings.agents._settings.Show_the_new_zendesk_helper\":\"Show a link in the top-right corner of Zendesk that allows agents to access the new Zendesk.\",\"txt.admin.views.settings.agents._settings.save_label\":\"Save\",\"txt.admin.views.settings.agents._settings.agent_signature_company\":\"Acme corp. 24506 IL.\",\"txt.admin.views.settings.agents._settings.hide_classic\":\"Hide Classic\",\"txt.admin.views.settings.agents._settings.hide_classic_more_info\":\"Hides elements of the Classic UI and redirects ticket and people URLs to the new Zendesk UI.\",\"txt.admin.views.settings.tickets.show.Tickets\":\"Tickets\",\"txt.admin.views.settings.tickets.show.Settings\":\"Settings\",\"txt.admin.views.settings.tickets.show.Ticket_sharing\":\"Ticket sharing\",\"txt.admin.views.settings.tickets._settings.Comments\":\"Comments\",\"txt.admin.views.settings.tickets._settings.Reverse\":\"Reverse\",\"txt.admin.views.settings.tickets._settings.List_ticket_comments_and_events\":\"List ticket comments and events in the order of latest first, rather than oldest first.\",\"txt.admin.views.settings.tickets._settings.agent_comments_via_markdown\":\"Agent comments processed by Markdown\",\"txt.admin.views.settings.tickets._settings.allow_agents_to_use_markdown\":\"Allow agents to use Markdown syntax in comments made via the Zendesk interface. {{learn_more}}\",\"txt.admin.views.settings.tickets._settings.markdown_learn_more\":\"Learn more.\",\"txt.admin.views.settings.tickets._settings.Agent_comments_via_web_are\":\"Agent comments via web are public by default\",\"txt.admin.views.settings.tickets._settings.Set_the_default_mode_for_web\":\"Set the default mode for agent comments via the web ticket interface.\",\"txt.admin.views.settings.tickets._settings.Public_comments_are_visible_to\":\"Public comments are visible to customers. Private comments are visible to agents only.\",\"txt.admin.views.settings.tickets._settings.Agent_comments_via_email_are\":\"Agent comments via email are public by default\",\"txt.admin.views.settings.tickets._settings.Set_the_default_mode_for_email\":\"Set the default mode for ticket comments submitted by agents via email.\",\"txt.admin.views.settings.tickets._settings.Attachments\":\"Attachments\",\"txt.admin.views.settings.tickets._settings.Customers_can_attach_files\":\"Customers can attach files\",\"txt.admin.views.settings.tickets._settings.Allow_your_end_users_to\":\"Allow your end-users to submit attached files to your Zendesk.\",\"txt.admin.views.settings.tickets._settings.Covers_attachments_by_email_too\":\"Covers attachments by email too, and does not apply to agents.\",\"txt.admin.views.settings.tickets._settings.Private_attachments\":\"Private attachments\",\"txt.admin.views.settings.tickets._settings.If_you_enable_private_attachments\":\"If you enable private attachments, users are forced to login in order to view ticket attachments.\",\"txt.admin.views.settings.tickets._settings.If_not_enabled_the_attachments\":\"If not enabled, the attachments are accessible via a random token URL.\",\"txt.admin.views.settings.tickets._settings.Tags\":\"Tags\",\"txt.admin.views.settings.tickets._settings.Enable_tags_on_tickets\":\"Enable tags on tickets\",\"txt.admin.views.settings.tickets._settings.Disable_tagging_if_you_don\":\"Disable tagging if you don't want to add tags to your tickets.\",\"txt.admin.views.settings.tickets._settings.this_will_remove_the_Tags_field\":\"This will remove the \\\"Tags\\\" field on the agent ticket form.\",\"txt.admin.views.settings.tickets._settings.enable_automatic_ticket_tagging\":\"Enable automatic ticket tagging\",\"txt.admin.views.settings.tickets._settings.Disable_automatic_ticket_tagging_if\":\"Disable automatic ticket tagging if you don't want Zendesk to autotag your tickets based on ticket content.\",\"txt.admin.views.settings.tickets._settings.Tickets_inherit_requester_tags\":\"Tickets inherit requester tags\",\"txt.admin.views.settings.tickets._settings.When_a_ticket_is_created\":\"When a ticket is created, apply the requesters tags to the ticket, including tags for the requesters organization as well.\",\"txt.admin.views.settings.tickets._settings.CCs\":\"CCs\",\"txt.admin.views.settings.tickets._settings.Enable_CCs_on_tickets\":\"Enable CCs on tickets\",\"txt.admin.views.settings.tickets._settings.If_enabled_agents_can_change\":\"If enabled, agents can change the requester on existing tickets and add CCs to a ticket by clicking on the edit link next to the requesters name.\",\"txt.admin.views.settings.tickets._settings.This_excludes_agents_who_cannot\":\"This excludes agents who cannot edit a ticket.\",\"txt.admin.views.settings.tickets._settings.Learn_more\":\"Learn more\",\"txt.admin.views.settings.tickets._settings.Only_agents_can_add_ccs\":\"Only agents can add CCs\",\"txt.admin.views.settings.tickets._settings.CCs_on_ticket_mails_from\":\"CCs on ticket emails from end-users will not be added.\",\"txt.admin.views.settings.tickets._settings.CC_blacklist\":\"CC blacklist\",\"txt.admin.views.settings.tickets._settings.List_of_email_addresses_that\":\"List of email addresses that should never be CCed. Separate multiple email addresses with a space.\",\"txt.admin.views.settings.tickets._settings.CC_email_text\":\"CC email text\",\"txt.admin.views.settings.tickets._settings.Customize_the_text_of_outgoing\":\"Customize the text of outgoing CC emails by editing this text.\",\"txt.admin.views.settings.tickets._settings.Suspended_Ticket_Notifications\":\"Suspended Ticket Notifications\",\"txt.admin.views.settings.tickets._settings.How_often_you_want_Zendesk\":\"How often you want Zendesk to email you about new suspended tickets.\",\"txt.admin.views.settings.tickets._settings.Email_list\":\"Email list\",\"txt.admin.views.settings.tickets._settings.list_of_email_addresses_that_should_receive\":\"List of email addresses that should receive updates on suspended ticket status. Separate multiple email addresses with a space.\",\"txt.admin.views.settings.tickets._settings.Ticket_IDs\":\"Ticket IDs\",\"txt.admin.views.settings.tickets._settings.set_the_ticket_id_counter\":\"Set the ticket ID counter. This is useful if you want your tickets to start at a certain number. This only affects tickets created going forward. The value must be greater than the current maximum ticket ID (for example,. > {{a_number}}). Limit the counter to a max of 6 digits.\",\"txt.admin.views.settings.tickets._settings.Views\":\"Views\",\"txt.admin.views.settings.tickets._settings.List_empty_views\":\"List empty views\",\"txt.admin.views.settings.tickets._settings.Enable_this_if_you_want\":\"Enable this if you want empty views listed in the Views menu.\",\"txt.admin.views.settings.tickets._settings.Email_Archiving\":\"Email Archiving\",\"txt.admin.views.settings.tickets._settings.Archive_email_address\":\"Archive email address\",\"txt.admin.views.settings.tickets._settings.A_copy_of_all_outbound\":\"A copy of all outbound trigger & automation notifications will be sent to the email address defined here.\",\"txt.admin.views.settings.tickets._settings.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.tickets._ticket_sharing.add_sharing_invite\":\"add sharing invite\",\"txt.admin.views.settings.tickets._ticket_sharing.sending_agreements\":\"Sending agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.Receiving_agreements\":\"Receiving agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.Opt_out_of_sharing\":\"Opt out of sharing\",\"txt.admin.views.settings.tickets._ticket_sharing.Decline_all_sharing_agreement_invites\":\"Decline all sharing agreement invites\",\"txt.admin.views.settings.tickets._ticket_sharing.If_you_enable_this_checkbox\":\"If you enable this, all agreement invites will automatically be rejected.\",\"txt.admin.views.settings.tickets._ticket_sharing.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.tickets._ticket_sharing.delete_inactive_agreements\":\"delete all inactive agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.confirm_deletion_of_inactive_agreements\":\"You are about to delete {{total_inactive}} inactive sharing agreements. Tickets created through these sharing agreements will no longer receive updates. Are you sure you want to continue?\",\"txt.admin.views.settings.tickets._agreement.view\":\"view\",\"txt.admin.views.settings.tickets.setting.screencasts_title\":\"Screencasts\",\"txt.admin.views.settings.tickets.setting.screencast_short_explanation\":\"Allow agents and end-users to record a screencast linked to a ticket. Enabling this option also adds a screencast button for agents in the toolbar in forum topics. To enable screencasting in forums, click that button and follow the instructions to upgrade your Screenr account.\",\"txt.admin.views.settings.tickets.setting.screencasts_label\":\"Enable screencasts for tickets\",\"txt.admin.views.settings.tickets.setting.screenr_downgrade\":\"Manage your Screenr subscription\",\"txt.admin.views.settings.customers.show.End_users_customers\":\"End-users (customers)\",\"txt.admin.views.settings.customers.show.settings\":\"Settings\",\"txt.admin.views.settings.customers.show.satisfaction\":\"Satisfaction\",\"txt.admin.views.settings.customers._settings.Anybody_can_submit_tickets\":\"Anybody can submit tickets\",\"txt.admin.views.settings.customers._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.customers._settings.By_allowing_anybody_to_submit\":\"By allowing anybody to submit a ticket, you're opening your Zendesk to anyone who wants to ask a question or report a problem.\",\"txt.admin.views.settings.customers._settings.If_you_want_to_restrict\":\"If you want to restrict who can submit tickets, turn this option off. You will need to add users yourself.\",\"txt.admin.views.settings.customers._settings.Please_note_that_the_Zendesk\":\"Note that the Zendesk Feedback Tab feature cannot be used in a Zendesk that has this option turned off.\",\"txt.admin.views.settings.customers._settings.Require_CAPTCHA\":\"Require CAPTCHA\",\"txt.admin.views.settings.customers._settings.Combat_spam_by_requiring_users\":\"Combat spam by requiring users who are logged out to complete image verification before they can submit a ticket.\",\"txt.admin.views.settings.customers._settings.Ask_users_to_register\":\"Ask users to register\",\"txt.admin.views.settings.customers._settings.Upon_submitting_a_ticket_new\":\"When submitting a ticket, a new user receives a welcome email requiring them to register before the ticket appears in your Zendesk.\",\"txt.admin.views.settings.customers._settings.Whitelist\":\"Whitelist\",\"txt.admin.views.settings.customers._settings.Always_accept_emails_from_these\":\"Always accept emails from these domains or email addresses. Separate multiple values with a space (for example, somedomain.com joe@otherdomain.com).\",\"txt.admin.views.settings.customers._settings.Read_more\":\"Read more.\",\"txt.admin.views.settings.customers._settings.Blacklist\":\"Blacklist\",\"txt.admin.views.settings.customers._settings.Always_suspend_emails_from_these\":\"Always suspend emails from these domains or email addresses. Separate multiple values with a space (for example, somedomain.com joe@otherdomain.com). Put an asterisk (*) to blacklist everything except the domains added to the whitelist.\",\"txt.admin.views.settings.customers._settings.User_registration_message\":\"User registration message\",\"txt.admin.views.settings.customers._settings.Message_presented_to_users_who\":\"Message presented to users who sign up online using the registration form.\",\"txt.admin.views.settings.customers._settings.User_welcome_email\":\"User welcome email\",\"txt.admin.views.settings.customers._settings.Message_emailed_to_users_upon\":\"Message emailed to users when they sign-up.\",\"txt.admin.views.settings.customers._settings.also_send_welcome_email_when_user_is_created\":\"Also send a welcome email when a new user is created by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.User_verification_email\":\"User verification email\",\"txt.admin.views.settings.customers._settings.also_send_verification_email_when_user_is_created\":\"Also send a verification email when a new user is created by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.also_send_verification_email_when_adding_identity\":\"Also send verification email to users when registering additional email addresses by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.additional_address_message_and_verify_notice\":\"Message emailed to users when they register additional email addresses. After the primary email address is verified, additional email addresses added by an agent or administrator are automatically verified.\",\"txt.admin.views.settings.customers._settings.Email_verification_email\":\"Email verification email\",\"txt.admin.views.settings.customers._settings.Message_emailed_to_users_when\":\"Message emailed to users when they register additional email addresses.\",\"txt.admin.views.settings.customers._settings.Allow_users_to_view_and\":\"Allow users to view and edit their profile data\",\"txt.admin.views.settings.customers._settings.Allow_end_users_to_change_profile_data\":\"Allow end-users to change profile data, such as name, email, and phone, in Zendesk.\",\"txt.admin.views.settings.customers._settings.You_typically_want_to_disable\":\"You should disable this option if you use SSO (Single Sign-On) to populate and update your users in Zendesk (using the API).\",\"txt.admin.views.settings.customers._settings.Allow_users_to_change_their\":\"Allow users to change their password\",\"txt.admin.views.settings.customers._settings.Allow_end_users_to_change\":\"Allow end-users to change their password. Disable this if you administer users and passwords in another system and rely on SSO (Single Sign-On).\",\"txt.admin.views.settings.customers._settings.Tags_on_users_and_organizations\":\"Tags on users and organizations\",\"txt.admin.views.settings.customers._settings.Allow_admins_and_permitted_agents\":\"Allow administrators and permitted agents to tag users and allow administrators to tag organizations. Tickets inherit tags from the ticket requester and the ticket requester's organization. Forums access can be restricted to certain tags.\",\"txt.admin.views.settings.customers._settings.Allow_agents_to_tag_users\":\"Allow agents to tag users and allow administrators to tag organizations. Tickets inherit tags from the ticket requester and the ticket requester's organization. Forums access can be restricted to certain tags.\",\"txt.admin.views.settings.customers._settings.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.customers._satisfaction.Satisfaction_ratings\":\"Satisfaction ratings\",\"txt.admin.views.settings.customers._satisfaction.Allow_customers_to_rate_tickets\":\"Allow customers to rate tickets.\",\"txt.admin.views.settings.customers._satisfaction.example_data\":\"Example Data\",\"txt.admin.views.settings.customers._satisfaction.turn_it_on_to_see\":\"Enable this feature to see your stats\",\"txt.admin.views.settings.customers._satisfaction.Offer_end_users_the_ability\":\"Offer end-users the ability to rate their experience on a ticket.\",\"txt.admin.views.settings.customers._satisfaction.allow_me_to_display_public\":\"Allow me to display public satisfaction statistics.\",\"txt.admin.views.settings.customers._satisfaction.Checking_this_will_make_the\":\"Selecting this option makes the distribution of your last 100 satisfaction ratings publicly accessible. You can then embed this information in your website using the following approaches:\",\"txt.admin.views.settings.customers._satisfaction.You_currently_have_less_than\":\"You currently have fewer than 100 ratings so you do not have a satisfaction score. Until you receive 100 ratings, you will see example images below.\",\"txt.admin.views.settings.customers._satisfaction.The_score_widget\":\"The score widget\",\"txt.admin.views.settings.customers._satisfaction.Said_good\":\"Said good\",\"txt.admin.views.settings.customers._satisfaction.Werent_so_sure\":\"Weren't so sure\",\"txt.admin.views.settings.customers._satisfaction.Overall_happiness\":\"Overall happiness\",\"txt.admin.views.settings.customers._satisfaction.Powered_by_zendesk_encoded\":\"Powered by <a href='http://www.zendesk.com/'>Zendesk</a>\",\"txt.admin.views.settings.customers._satisfaction.Powered_by_zendesk\":\"Powered by Zendesk\",\"txt.admin.views.settings.customers._satisfaction.What_does_this_do\":\"What does this do?\",\"txt.admin.views.settings.customers._satisfaction.This_is_a_super_simple_widget\":\"This is a simple widget you can embed anywhere on a web page. Copy the following code and paste it in the HTML code where you want the number boxes to appear. You can also customize the look and feel using CSS or the text strings.\",\"txt.admin.views.settings.customers._satisfaction.Learn_more\":\"Learn more\",\"txt.admin.views.settings.customers._satisfaction.How_do_I_use_it\":\"How do I use it?\",\"txt.admin.views.settings.customers._satisfaction.Simply_copy_and_paste_the\":\"Copy and paste the following code into the HTML code where you want the boxes to appear:\",\"txt.admin.views.settings.customers._satisfaction.Your_last_100_ratings_advanced\":\"Your last 100 ratings (advanced)\",\"txt.admin.views.settings.customers._satisfaction.We_produce_a_JSON_representation\":\"Zendesk produces a JSON representation of the last 100 ratings on your account. You can decide how you want to represent these last 100 ratings. The above example shows only 20. \",\"txt.admin.views.settings.customers._satisfaction.Using_JSON_is_a_little\":\"Using JSON is more advanced because you need some JavaScript knowledge. Below is an example using jQuery.\",\"txt.admin.views.settings.customers._satisfaction.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions.show.Extensions\":\"Extensions\",\"txt.admin.views.settings.extensions.show.widgets\":\"Widgets\",\"txt.admin.views.settings.extensions.show.targets\":\"Targets\",\"txt.admin.views.settings.extensions.show.crm\":\"CRM\",\"txt.admin.views.settings.extensions.show.Activity_Streams\":\"Activity Streams\",\"txt.admin.views.settings.extensions._yammer_stream_empty.add_your_Yammer_account\":\"To get started, {{add_your_yammer_account_link}}\",\"txt.admin.views.settings.extensions._yammer_stream_empty.add_your_Yammer_account_link\":\"add your Yammer account\",\"txt.admin.views.settings.extensions._yammer_stream_empty.Learn_more\":\"Learn more.\",\"txt.admin.views.settings.extensions._yammer_stream_empty.by_connecting_to_your_yammer_account\":\"Connecting your Yammer account to Zendesk enables important events to be pushed to the Yammer activity steam. You configure the events you want sent.\",\"txt.admin.views.settings.extensions._widgets.A_widget_is_a_small\":\"A widget is a small application that fits into the right side of your pages.\",\"txt.admin.views.settings.extensions._widgets.A_widget_is_for_end_users\":\"Widgets can change the look and feel of what your end-users see on your Web portal, or widgets can add a small application that fits into the right side of your Web portal.\",\"txt.admin.views.settings.extensions._widgets.Some_widgets_are_ready_made\":\"Some widgets can be used right away, while others need some customization.\",\"txt.admin.views.settings.extensions._widgets.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._widgets.add_widget\":\"add widget\",\"txt.admin.views.settings.extensions._widgets.active_widgets\":\"Active widgets ({{number_of_active_widgets}})\",\"txt.admin.views.settings.extensions._widgets.inactive_widgets\":\"Inactive widgets ({{number_of_inactive_widgets}})\",\"txt.admin.views.settings.extensions._widget.Unnamed_widget\":\"Unnamed widget\",\"txt.admin.views.settings.extensions._widget.page.one\":\"Used on 1 page.\",\"txt.admin.views.settings.extensions._widget.page.other\":\"Used on {{count}} pages.\",\"txt.admin.views.settings.extensions._widget.Used_globally\":\"Used globally\",\"txt.admin.views.settings.extensions._widget.Not_used\":\"Not used\",\"txt.admin.views.settings.extensions._widget.delete\":\"delete\",\"txt.admin.views.settings.extensions._widget.Are_you_sure\":\"Are you sure?\",\"txt.admin.views.settings.extensions._widget.deactivate\":\"deactivate\",\"txt.admin.views.settings.extensions._widget.activate\":\"activate\",\"txt.admin.views.settings.extensions._widget.edit\":\"edit\",\"txt.admin.views.settings.extensions._targets.Targets_allow_you_to_execute\":\"Targets enable you to execute call backs (hooks) into external systems on specific ticket events.\",\"txt.admin.views.settings.extensions._targets.You_can_use_this_to\":\"You can use this to receive notification via SMS or Twitter when a specific trigger executes. \",\"txt.admin.views.settings.extensions._targets.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._targets.add_target\":\"add target\",\"txt.admin.views.settings.extensions._targets.active_targets\":\"Active targets ({{number_of_active_targets}})\",\"txt.admin.views.settings.extensions._targets.inactive_targets\":\"Inactive targets ({{number_of_inactive_targets}})\",\"txt.admin.views.settings.extensions._target.Unnamed_target\":\"Unnamed target\",\"txt.admin.views.settings.extensions._target.system_label\":\"SYSTEM\",\"txt.admin.views.settings.extensions._target.delete\":\"delete\",\"txt.admin.views.settings.extensions._target.are_you_sure?\":\"Are you sure?\",\"txt.admin.views.settings.extensions._target.deactivate\":\"deactivate\",\"txt.admin.views.settings.extensions._target.activate\":\"activate\",\"txt.admin.views.settings.extensions._target.edit\":\"edit\",\"txt.admin.views.settings.extensions._sugar.Connected\":\"Connected\",\"txt.admin.views.settings.extensions._sugar.Your_Zendesk_account_is_connected\":\"Your Zendesk account is connected to your SugarCRM organization and can retrieve user information.\",\"txt.admin.views.settings.extensions._sugar.Connect\":\"Connect\",\"txt.admin.views.settings.extensions._sugar.Zendesk_for_SugarCRM_application\":\"Your Zendesk account is not connected to SugarCRM. The {{zendesk_for_sugar_crm_link}} must be installed in your SugarCRM organization to connect. Complete the form and submit it to test the connection.\",\"txt.admin.views.settings.extensions._sugar.Zendesk_for_SugarCRM_application_link\":\"Zendesk for SugarCRM application\",\"txt.admin.views.settings.extensions._sugar.Remember_that_you_can_t\":\"You cannot have more than one CRM configured at the same time. If you continue, this Salesforce setup will automatically remove your current CRM integration and its correspondent target and trigger.\",\"txt.admin.views.settings.extensions._sugar.URL\":\"URL\",\"txt.admin.views.settings.extensions._sugar.Your_SugarCRM_url_ie_http\":\"Your SugarCRM url. For example: http://sugar.domain.com\",\"txt.admin.views.settings.extensions._sugar.Username\":\"Username\",\"txt.admin.views.settings.extensions._sugar.Use_SugarCRM_administrator_credentials\":\"Use SugarCRM administrator credentials.\",\"txt.admin.views.settings.extensions._sugar.Password\":\"Password\",\"txt.admin.views.settings.extensions._sugar.User_data_lookup\":\"User data lookup\",\"txt.admin.views.settings.extensions._sugar.Enable\":\"Enable\",\"txt.admin.views.settings.extensions._sugar.Sugar_CRM_user_data_will_display\":\"Sugar CRM user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._sugar.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions._salesforce_init.Connect\":\"Connect\",\"txt.admin.views.settings.extensions._salesforce_init.zendesk_for_salesforce\":\"Your Zendesk account is not connected to Salesforce. The {{zendesk_for_salesforce_link}} must be installed in your Salesforce organization to successfully connect.\",\"txt.admin.views.settings.extensions._salesforce_init.zendesk_for_salesforce_link\":\"Zendesk for salesforce.com redirect\",\"txt.admin.views.settings.extensions._salesforce_init.password_policy_warning\":\"Your password policy security level for user passwords is set to Low. We recommend increasing the security level to require stronger passwords because you are importing customer information from Salesforce. You can change your setting in the {{password_policy_link}}.\",\"txt.admin.views.settings.extensions._salesforce_init.password_policy_link\":\"Password Policy page\",\"txt.admin.views.settings.extensions._salesforce_init.connect_to_salesforce\":\"Connect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce_init.You_can_connect_to_your\":\"You can connect to your Salesforce sandbox organization to try out the integration. When you are ready, connect to your production organization.\",\"txt.admin.views.settings.extensions._salesforce_init.Remember_that_you_can_t\":\"You cannot have more than one CRM configured at the same time. If you continue, this Salesforce setup will automatically remove your current CRM integration and its corresponding target and trigger.\",\"txt.admin.views.settings.extensions._crm.Select_CRM\":\"Select CRM\",\"txt.admin.views.settings.extensions._salesforce_setup.User_data_lookup\":\"User data lookup\",\"txt.admin.views.settings.extensions._salesforce_setup.Enable\":\"Enable\",\"txt.admin.views.settings.extensions._salesforce_setup.Salesforce_user_data_will_display\":\"Salesforce user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._salesforce_setup.Match_data_in_Salesforce_using\":\"Match data in Salesforce using the selected user profile attribute.\",\"txt.admin.views.settings.extensions._salesforce_setup.Authentication\":\"Authentication\",\"txt.admin.views.settings.extensions._salesforce_setup.Your_Zendesk_account_is_connected\":\"Your Zendesk account is connected to your Salesforce organization and can retrieve user information.\",\"txt.admin.views.settings.extensions._salesforce_setup.Reconnect_to_Salesforce_to_reauthorize\":\"Reconnect to Salesforce to reauthorize with your current Salesforce organization or switch to a different organization.\",\"txt.admin.views.settings.extensions._salesforce_setup.Click_here_to_reconnect\":\"Click here to reconnect.\",\"txt.admin.views.settings.extensions._salesforce_setup.reconnect_to_salesforce\":\"Reconnect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce_setup.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions._salesforce3.title\":\"Salesforce\",\"txt.admin.views.settings.extensions._salesforce3.subtitle\":\"Shows related information about contacts, accounts and more\",\"txt.admin.views.settings.extensions._salesforce3.connect\":\"1. Connect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce3.customize\":\"2. Customize your Salesforce app\",\"txt.admin.views.settings.extensions._salesforce3.enable\":\"3. Enable Salesforce data on user profiles\",\"txt.admin.views.settings.extensions._salesforce3.configuration.label\":\"How do you want to configure your app?\",\"txt.admin.views.settings.extensions._salesforce3.configuration.use_existing\":\"Use existing settings\",\"txt.admin.views.settings.extensions._salesforce3.configuration.use_customized\":\"Customize new settings\",\"txt.admin.views.settings.extensions._salesforce3.configuration.description\":\"To use the new Salesforce integration features, you need to configure new settings. Your existing settings will be deprecated at some point in the future.\",\"txt.admin.views.settings.extensions._salesforce3.add_field\":\"Add\",\"txt.admin.views.settings.extensions._salesforce3.select_some_field_alert\":\"Please select one or more primary fields\",\"txt.admin.views.settings.extensions._salesforce3.loading_fields\":\"Loading {{object_name}} fields ...\",\"txt.admin.views.settings.extensions._salesforce3.errors.saving_problem\":\"There was an error saving the configuration. Please try again or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.errors.general\":\"Error in saved configuration\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_object\":\"Missing object\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_salesforce_mapped\":\"The mapped field is missing from Salesforce. Select a new Salesforce field.\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_zendesk_mapped\":\"The mapped field is missing from Zendesk. Select a new Zendesk field.\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_fields\":\"One or more fields missing from Salesforce: {{fields}}\",\"txt.admin.views.settings.extensions._salesforce3.errors.connection_problem\":\"There was an error connecting to Salesforce. Please try again by reconnecting to reauthorize with your current Salesforce or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.test.title\":\"Test your Salesforce App\",\"txt.admin.views.settings.extensions._salesforce3.test.description\":\"Enter test data in the fields below to test your Salesforce app. Make sure the data you enter is in your Salesforce organization so that data is returned.\",\"txt.admin.views.settings.extensions._salesforce3.test.error\":\"An error occurred when fetching data. Please check the configuration or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.test.button\":\"Try It\",\"txt.admin.views.settings.extensions._salesforce3.add_object\":\"Add Object\",\"txt.admin.views.settings.extensions._salesforce3.edit_object\":\"Edit\",\"txt.admin.views.settings.extensions._salesforce3.remove_object\":\"Remove\",\"txt.admin.views.settings.extensions._salesforce3.remove_confirmation\":\"Are you sure you want to remove this object, including all saved configurations?\",\"txt.admin.views.settings.extensions._salesforce3.unknown_field\":\"Unknown field\",\"txt.admin.views.settings.extensions._salesforce3.mapped_to_zendesk\":\"Mapped to Zendesk: {{field}}\",\"txt.admin.views.settings.extensions._salesforce3.user_profile.enable\":\"Enable Salesforce data to display on a user profile page in Zendesk.\",\"txt.admin.views.settings.extensions._salesforce3.user_profile.lookup_field\":\"Select a user attribute to look up the matching Salesforce data.\",\"txt.admin.views.settings.extensions._salesforce3.object_config.title.edit\":\"Edit Salesforce Object\",\"txt.admin.views.settings.extensions._salesforce3.object_config.title.add\":\"Add Salesforce Object\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item1\":\"1. Select a Salesforce record type to display\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem1\":\"Each record type you select will appear in your app\",\"txt.admin.views.settings.extensions._salesforce3.object_config.save\":\"Save\",\"txt.admin.views.settings.extensions._salesforce3.object_config.cancel\":\"Cancel\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item2\":\"2. Select Salesforce fields to display\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem2\":\"These fields will appear under the record type in your app\",\"txt.admin.views.settings.extensions._salesforce3.object_config.available_fields\":\"SALESFORCE FIELDS\",\"txt.admin.views.settings.extensions._salesforce3.object_config.selected_fields\":\"SELECTED SALESFORCE FIELDS\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item3\":\"3. Map fields to enable record lookup\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem3\":\"This enables Zendesk to find Salesforce records that match your ticket\",\"txt.admin.views.settings.extensions._salesforce3.object_config.map_to\":\"MAP TO\",\"txt.admin.views.settings.extensions._salesforce3.object_config.zendesk_field\":\"ZENDESK FIELD\",\"txt.admin.views.settings.extensions._ms_dynamics.connected\":\"Your Zendesk account is connected to your Microsoft Dynamics instance and can retrieve user information.\",\"txt.admin.views.settings.extensions._ms_dynamics.connect\":\"Connect\",\"txt.admin.views.settings.extensions._ms_dynamics.zendesk_for_dynamics\":\"The {{zendesk_for_dynamics_link}} must be installed in your Microsoft Dynamics instance to successfully connect.\",\"txt.admin.views.settings.extensions._ms_dynamics.zendesk_for_dynamics_link\":\"Zendesk for Microsoft Dynamics application\",\"txt.admin.views.settings.extensions._ms_dynamics.warning\":\"You can have only one CRM integration configured at any given time. Completing this setup will replace your existing CRM integration.\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.label\":\"Select a hosting type\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.cloud\":\"Cloud\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.on_premise\":\"On-premise\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.ifd\":\"Internet Facing Deploy (IFD)\",\"txt.admin.views.settings.extensions._ms_dynamics.web_service_address.label\":\"Web Service Address\",\"txt.admin.views.settings.extensions._ms_dynamics.web_service_address.description\":\"URL of the IIS web service used to communicate with Microsoft Dynamics CRM. Use https:// if SSL-enabled.\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.label\":\"CRM Server Address\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.description.premise\":\"Your MS Dynamics CRM 2011 Server address. Use https:// if SSL-enabled and include the organization name. For example, https://crmservername:portnumber/orgname.\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.description.cloud\":\"Your MS Dynamics CRM 2011 Server address. Use https:// if SSL-enabled. For example, http://org.crm.dynamics.com/.\",\"txt.admin.views.settings.extensions._ms_dynamics.additional_domains.label\":\"Additional Domains\",\"txt.admin.views.settings.extensions._ms_dynamics.additional_domains.description\":\"Include additional domains here for the client access policy. Separate multiple values with commas (example: http://domain1:8080, https://www.domain2.com).\",\"txt.admin.views.settings.extensions._ms_dynamics.domain_name.label\":\"Domain Name\",\"txt.admin.views.settings.extensions._ms_dynamics.domain_name.description\":\"The network domain your MS Dynamics CRM 2011 is installed on.\",\"txt.admin.views.settings.extensions._ms_dynamics.username.label\":\"Username\",\"txt.admin.views.settings.extensions._ms_dynamics.username.description\":\"The administrator username.\",\"txt.admin.views.settings.extensions._ms_dynamics.password.label\":\"Password\",\"txt.admin.views.settings.extensions._ms_dynamics.password.description\":\"The administrator password.\",\"txt.admin.views.settings.extensions._ms_dynamics.discovery_uri.label\":\"Discovery URI\",\"txt.admin.views.settings.extensions._ms_dynamics.discovery_uri.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_uri.label\":\"Organization URI\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_uri.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_name.label\":\"Organization name\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_name.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.active.label\":\"User data lookup\",\"txt.admin.views.settings.extensions._ms_dynamics.active.enable\":\"Enable\",\"txt.admin.views.settings.extensions._ms_dynamics.active.description\":\"Microsoft Dynamics user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._activity_streams.Yammer\":\"Yammer\",\"txt.admin.views.settings.extensions._activity_streams.You_can_choose_what_updated_you_would_like\":\"You can choose the updates you would like Zendesk to push to Yammer's Activity Stream below.\",\"txt.admin.views.settings.extensions._activity_streams.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._activity_streams.We_will_only_update_the\":\"We will only update the group on Yammer to which the ticket is assigned. This will reduce the number of updates being broadcast to everyone.\",\"txt.admin.views.settings.extensions._activity_streams.When_a_ticket_is_created\":\"When a ticket is created\",\"txt.admin.views.settings.extensions._activity_streams.When_a_comment_has_been\":\"When a comment has been made in a ticket\",\"txt.admin.views.settings.extensions._activity_streams.When_the_status_of_a\":\"When the status of a ticket has changed\",\"txt.admin.views.settings.extensions._activity_streams.When_a_satisfaction_rating_has\":\"When a satisfaction rating has been made or changed\",\"txt.admin.views.settings.extensions._activity_streams.Remove\":\"Remove\",\"txt.admin.views.settings.extensions._activity_streams.remove_confirmation\":\"Are you sure you want to remove this Yammer Activity Stream Integration?\",\"txt.admin.views.settings.extensions._activity_streams.Change_Stream_Key\":\"Change Stream Key\",\"txt.admin.views.settings.extensions._activity_streams.or_label\":\"or\",\"txt.admin.views.settings.extensions._activity_streams.Save_tab\":\"Save tab\",\"txt.admin.views.settings.new_zendesk.show.New_Zendesk_title\":\"New Zendesk\",\"txt.admin.views.settings.new_zendesk.show.top_paragraph\":\"Selecting this option makes the new Zendesk the default for all your agents. This new interface is different, so please test it first from the \\\"try the new Zendesk\\\" link in the upper-right corner of this interface and watch the video to the right.\",\"txt.admin.views.settings.new_zendesk.show.read_this_article_link\":\"Read this article for more information\",\"txt.admin.views.settings.new_zendesk.show.what_youll_get_title\":\"What you'll get:\",\"txt.admin.views.settings.new_zendesk.show.listed_features.update_user_data\":\"Update user data from the ticket interface\",\"txt.admin.views.settings.new_zendesk.show.listed_features.new_improved_search_functions\":\"New improved search functions\",\"txt.admin.views.settings.new_zendesk.show.listed_features.work_on_more_than_one_ticket\":\"Work on more than one ticket at once with tabs\",\"txt.admin.views.settings.new_zendesk.show.listed_features.assign_tickets_quicker\":\"Assign tickets quicker and easier with a unified group and assignee field\",\"txt.admin.views.settings.new_zendesk.show.listed_features.clearer_public_and_private_comments\":\"Clearer public and private comments\",\"txt.admin.views.settings.new_zendesk.show.listed_features.many_more_keyboard_shortcuts\":\"Many more keyboard shortcuts\",\"txt.admin.views.settings.new_zendesk.show.listed_features.next_ticket_button\":\"Next Ticket button enables agents to quickly browse tickets\",\"txt.admin.views.settings.new_zendesk.show.listed_features.access_to_new_zendesk_features\":\"Access to new Zendesk features, such as the Reporting dashboard\",\"txt.admin.views.settings.new_zendesk.show.watch_this_video_title\":\"Watch this video to learn more about the new Zendesk\",\"txt.admin.views.settings.new_zendesk.show.ready_to_switch_title\":\"Ready to switch?\",\"txt.admin.views.settings.new_zendesk.show.when_youre_ready\":\"When you're ready, just use this button to make the change.\",\"txt.admin.views.settings.new_zendesk.show.welcome_to_a_new_way\":\"Welcome to a new way to provide the very best support to your customers!\",\"txt.admin.views.settings.new_zendesk.show.switch_label\":\"Switch\",\"txt.admin.views.settings.screencasts.provisioning.header\":\"Your Zendesk can use Screenr to record screencasts.\",\"txt.admin.views.settings.screencasts.provisioning.once_you_confirm\":\"We can set up a free Screenr account for you and connect it to your Zendesk without sharing your contact information.\",\"txt.admin.views.settings.screencasts.provisioning.after_created\":\"After your Screenr account has been created, you can also enable screencasting for your Feedback Tab and forums.\",\"txt.admin.views.settings.screencasts.provisioning.submit_button\":\"Connect Screenr to your Zendesk account\",\"txt.admin.views.settings.screencasts.downgrading.msg_for_free\":\"You have a free, basic Screenr account ({{screenr_host}}) that cannot be downgraded\",\"txt.admin.views.settings.screencasts.downgrading.bt_for_free\":\"OK\",\"txt.admin.views.settings.screencasts.downgrading.msg_for_paying\":\"You have an upgraded Screenr account ({{screenr_host}}) that allows you to record screencasts while creating forum articles.\",\"txt.admin.views.settings.screencasts.downgrading.note_for_paying\":\"If you downgrade your account you cannot create new screencasts, but you can access existing screencasts.\",\"txt.admin.views.settings.screencasts.downgrading.bt_cancel\":\"Cancel\",\"txt.admin.views.settings.screencasts.downgrading.bt_downgrade\":\"Downgrade\",\"txt.admin.views.settings.credit_card.details.number\":\"Number\",\"txt.admin.views.settings.credit_card.details.expiration\":\"Expiration\",\"txt.admin.views.settings.credit_card.details.change_credit_card\":\"Change Credit Card\",\"txt.admin.views.settings.credit_card.details.we_have_no_cc_on_file\":\"We have no credit card on file for this account.\",\"txt.admin.views.settings.credit_card.details.enter_credit_card_now\":\"Enter a Credit Card now\",\"txt.admin.views.getting_started._marquee.Getting_Started_With_Zendesk\":\"Getting Started With Zendesk\",\"txt.admin.views.getting_started._marquee.You_ve_been_logged_in\":\"You have been logged in directly. When this login expires, you must verify your email account by clicking the link in the welcome email.\",\"txt.admin.views.getting_started._marquee.Stay_on_top_of_all\":\"Stay on top of all your customer conversations.\",\"txt.admin.views.getting_started._marquee.Zendesk_is_easy_to_use\":\"Zendesk is easy to use. We suggest you start by watching this introductory video and continue with the steps below. Enjoy!\",\"txt.admin.views.getting_started._marquee.Questions_Call_us_at_1\":\"Questions? Call us at +1 (415) 418-7506 or email us anytime.\",\"txt.admin.views.getting_started._marquee.Getting_Started_Video\":\"Getting Started Video\",\"txt.admin.views.getting_started._agent.Upload_your_photo\":\"Upload your photo\",\"txt.admin.views.getting_started._agent.Create_a_personal_signature_optional\":\"Create a personal signature (optional)\",\"txt.admin.views.getting_started._agent.A_custom_signature_can_be\":\"You can add a custom signature to the end of all outgoing email conversations you have through Zendesk. Add your job title, telephone number, or any other information you’d like to include.\",\"txt.admin.views.getting_started._photo.A_smiling_face_for_your\":\"A smiling face for your happy customers.\",\"txt.admin.views.getting_started._photo.JPG_GIF_or_PNG_Maximum\":\"JPG, GIF, or PNG. Maximum upload file size: 700kb. \",\"txt.admin.views.getting_started._photo.Change_image\":\"Change image\",\"txt.admin.views.getting_started._photo.Delete_this_image\":\"Delete this image\",\"txt.admin.views.getting_started._signature.Save\":\"Save\",\"txt.admin.views.getting_started._signature.Click_here_to_edit_your\":\"Click here to edit your signature.\",\"txt.admin.views.getting_started._sidebar.Watch_brief_video_tutorials_on\":\"Watch brief video tutorials on ticket handling, knowledge base management, and more.\",\"txt.admin.views.getting_started._sidebar.Learn_from_the_Zendesk_community\":\"Learn from the Zendesk community where Zendesk users like you are sharing tips and tricks.\",\"txt.admin.views.getting_started._choose_adventure.Knowledge_base\":\"Knowledge base\",\"txt.admin.views.getting_started._choose_adventure.Add_content_to_your_forums\":\"Add content to your forums, including FAQs, tips, and more.\",\"txt.admin.views.tickets.new.new_ticket\":\"New ticket\",\"txt.admin.views.tickets.new.Use_tickets_linked_to_topics\":\"Use tickets linked to topics to internally discuss and track a conversation about a topic, such as a feature request or a problem a customer is having.\",\"txt.admin.views.tickets.new.Only_when_selecting_Also_post\":\"Only when you select Also post this as a comment in the linked topic is a ticket comment posted back to the linked topic.\",\"txt.admin.views.tickets.new.By_doing_so_you_ll\":\"By doing so, you will create a link between a previously Closed ticket and a New ticket.\",\"txt.admin.views.tickets.new.A_follow_up_is_automatically\":\"A follow-up is automatically created when an end-user replies to a Closed ticket from their inbox.\",\"txt.admin.views.tickets.new.Setting_the_correct_ticket_status\":\"Setting the correct ticket status helps you and the ticket requester understand who is doing what:\",\"txt.admin.views.tickets.new.New_tickets_are_automatically_changed\":\"New tickets are automatically changed to Open when assigned to an agent.\",\"txt.admin.views.tickets.new.When_a_non_agent_requester\":\"When a non-agent requester replies to a Pending or Solved ticket, the ticket is automatically changed to Open.\",\"txt.admin.views.tickets.new.Read_more_about_inborn_ticket\":\"Read more about inborn ticket rules.\",\"txt.admin.views.tickets.new.Scoring\":\"Scoring\",\"txt.admin.views.tickets.new.Ticket_scores_determine_the_overall\":\"Ticket scores determine the overall prioritization of tickets in your Zendesk.\",\"txt.admin.views.tickets.new.The_better_you_qualify_the\":\"The better you qualify the ticket (by providing values for ticket properties), the lower the score.\",\"txt.admin.views.tickets.new.Linked_topic\":\"Linked topic\",\"txt.admin.views.tickets.new.New\":\"New\",\"txt.admin.views.tickets.new.Ticket_is_awaiting_assignment_to\":\"Ticket is awaiting assignment to an agent.\",\"txt.admin.views.tickets.new.Open\":\"Open\",\"txt.admin.views.tickets.new.Help_desk_staff_is_working\":\"Support staff is working on the ticket.\",\"txt.admin.views.tickets.new.Pending\":\"Pending\",\"txt.admin.views.tickets.new.Help_desk_staff_is_waiting\":\"Support staff is waiting for the requester to reply.\",\"txt.admin.views.tickets.new.Solved\":\"Solved\",\"txt.admin.views.tickets.new.The_ticket_has_been_deemed\":\"The ticket has been solved.\",\"txt.admin.views.tickets.new.you_Are_creating_a_ticket\":\"You are creating a ticket linked to a topic.\",\"txt.admin.views.tickets.new.you_are_creating_a_follow_up_ticket\":\"You are creating a follow-up ticket.\",\"txt.admin.views.tickets.new.you_are_submitting_a_new_ticket\":\"You are submitting a new ticket.\",\"txt.admin.views.tickets._requester.Requester\":\"Requester\",\"txt.admin.views.tickets._requester.CC\":\"CC\",\"txt.admin.views.tickets._header.New_ticket\":\"New ticket\",\"txt.admin.views.tickets._header.recovering_suspended_ticket\":\"recovering suspended ticket\",\"txt.admin.views.tickets._ticket_form.Description_required\":\"Description (required)\",\"txt.admin.views.tickets._tags.Tags\":\"Tags\",\"txt.admin.views.tickets._form.submit_label\":\"Submit\",\"txt.admin.views.tickets.editable_notes.user_notes_label\":\"User notes\",\"txt.admin.views.tickets.editable_notes.organization_notes_label\":\"Organization notes\",\"txt.admin.views.tickets.editable_notes.model_notes_label\":\"{{model_name}} notes\",\"txt.admin.views.tickets.editable_notes.model_details_label\":\"{{model_name}} details\",\"txt.admin.views.tickets.editable_notes.edit_label\":\"edit\",\"txt.admin.views.tickets.editable_notes.update_label\":\"Update\",\"txt.admin.views.tickets.editable_notes.model_details_label_Organization\":\"Organization details\",\"txt.admin.views.tickets.editable_notes.model_details_label_User\":\"User details\",\"txt.admin.views.tickets.merge.new.Merge_ticket\":\"Merge ticket\",\"txt.admin.views.tickets.merge.new.Enter_ticket_ID_to_merge\":\"Enter ticket ID to merge into\",\"txt.admin.views.tickets.merge.new.Merge\":\"Merge\",\"txt.admin.views.tickets.merge.new.Tickets_can_be_merged_into\":\"Tickets can be merged into other unsolved tickets from the same requester.\",\"txt.admin.views.tickets.merge.new.you_cant_merge_this_ticket_because_no_unsolved_tickets\":\"You cannot merge this ticket because {{name_of_requester}} has no unsolved tickets.\",\"txt.admin.views.tickets.merge.new.to_merge_into_tickets_requested_from_other_users\":\"To merge into tickets requested from other users you must enable {{requester_cc_link}} in your account.\",\"txt.admin.views.tickets.merge.new.to_merge_into_tickets_requested_from_other_users_link\":\"Requester/cc editing\",\"txt.admin.views.tickets.merge.new.learn_more_about_ccing\":\"Learn more about cc'ing\",\"txt.admin.views.tickets.merge.new.or\":\"or\",\"txt.admin.views.tickets.merge.new.Select_one_of_the_following\":\"Select one of the following tickets\",\"txt.admin.views.tickets.merge.new.tickets_in_current_views\":\"Tickets in current view\",\"txt.admin.views.tickets.merge.new.your_recently_viewed_tickets\":\"Your recently viewed tickets\",\"txt.admin.views.tickets.merge.new.name_tickets\":\"{{first_name}}'s tickets\",\"txt.admin.views.tickets.merge._error.Error\":\"Error\",\"txt.admin.views.tickets.merge._error.please_close_this_window\":\"Please {{close_this_window_link}} and try again.\",\"txt.admin.views.tickets.merge._error.please_close_this_window_link\":\"close this window\",\"txt.admin.views.tickets.merge.show.Merge_ticket\":\"Merge ticket\",\"txt.admin.views.tickets.merge.show.You_are_about_to_merge_bulk\":\"You are about to merge tickets #{{list_of_tickets}} into ticket #{{the_number_of_the_ticket}}\",\"txt.admin.views.tickets.merge.show.You_are_about_to_merge\":\"You are about to merge ticket #{{ticket_number_source}} into ticket #{{ticket_into_be_merge}}\",\"txt.admin.views.tickets.merge.show.These_tickets\":\"These tickets will be closed with the following comment:\",\"txt.admin.views.tickets.merge.show.This_ticket\":\"This ticket will be closed with the following comment:\",\"txt.admin.views.tickets.merge.show.This_ticket_will_be_updated\":\"This ticket will be updated with the following comment:\",\"txt.admin.views.tickets.merge.show.requester_can_see_this_comment\":\"Requester can see this comment\",\"txt.admin.views.tickets.merge.show.users_will_be_added_as_cc\":\"{{user_who_will_be_added}} will be added as cc and the following comment will be added:\",\"txt.admin.views.tickets.merge.show.Confirm_and_Merge\":\"Confirm and Merge\",\"txt.admin.views.tickets._static_requester.Requester\":\"Requester\",\"txt.admin.views.tickets._static_requester.change\":\"change\",\"txt.admin.views.tickets._static_requester.You_are_the_requester_of\":\"You are the requester of this private discussion.\",\"txt.admin.views.tickets._static_requester.Tickets_linked_to_topics_allow\":\"Tickets linked to topics allow you and other agents to privately discuss the topic before adding a public reply to the topic.\",\"txt.admin.views.tickets._sub_header.linked_to_1\":\"Linked to {{forum_topic_link}}\",\"txt.admin.views.tickets._sub_header.linked_to_2\":\"forum topic\",\"txt.admin.views.tickets._sub_header.follow_up_to_ticket\":\"Follow-up to {{ticket_link}}\",\"txt.admin.views.tickets._sub_header.follow_up_to_ticket_link\":\"ticket #{{id_ticket}}\",\"txt.admin.views.tickets._user_organization_details.organization_profile\":\"Organization profile \",\"txt.admin.views.tickets._requester_header.via\":\"via\",\"txt.admin.views.tickets._associated_incidents.linked_incidents_title\":\"Linked incidents\",\"txt.admin.views.tickets._associated_incidents.This_Problem_ticket_has\":\"This problem ticket has: \",\"txt.admin.views.tickets._associated_incidents.linked_incidents.one\":\"1 linked incident ticket\",\"txt.admin.views.tickets._associated_incidents.linked_incidents.other\":\"{{count}} linked incident tickets\",\"txt.admin.views.tickets._associated_incidents.Solving_this_ticket_will_add\":\"Solving this problem ticket will also set any unsolved linked incident tickets to solved and will add the comment (if any) from this solved ticket to any linked incident tickets.\",\"txt.admin.views.tickets.user_details.Accounts\":\"Accounts\",\"txt.admin.views.tickets.comment_mode.your_comment_contains_placeholders\":\"your comment contains placeholders. Upon submit, the placeholders will be replaced with proper values for each of the selected tickets.\",\"txt.admin.views.shared._macro_list.apply_macro_label\":\"apply macro\",\"txt.admin.views.shared._macro_list.apply_macro_message\":\"You can use Ctrl+M to toggle the Macro menu\",\"txt.admin.views.shared._macro_list.No_Macro_with_found\":\"No macro with {{name_of_macro}} found\",\"txt.admin.views.shared._macro_list.Your_macros\":\"Your macros\",\"txt.admin.views.shared._browse_tickets.browse_label\":\"Browse\",\"txt.admin.views.shared._browse_tickets.Tickets_by_properties\":\"Tickets by properties\",\"txt.admin.views.shared._browse_tickets.Tickets_by_tags\":\"Tickets by tags\",\"txt.admin.views.shared._browse_tickets.Topics_by_tags\":\"Topics by tags\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.Comments_only\":\"Comments only\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.ticket_with_id\":\"Ticket #{{id_ticket}}\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.All_events_and_notifications\":\"All events and notifications\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.comments_label\":\"Comments\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.Linked_topic\":\"Linked topic\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.events_label\":\"Events\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.related_topic\":\"Related Topic\",\"txt.admin.views.shared._recording.download_audio_file\":\"download audio file\",\"txt.admin.views.shared.help._twitter_search_general.Define_your_Twitter_search\":\"Define your Twitter search\",\"txt.admin.views.shared.help._twitter_search_general.Combine_keywords_and_special_operators\":\"Combine keywords and special operators to find relevant tweets.\",\"txt.admin.views.shared.help._twitter_search_general.twitter_search\":\"twitter search\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_containing_twitter_and\":\"Returns tweets containing 'twitter' and 'search'\",\"txt.admin.views.shared.help._twitter_search_general.twitter_search_complete\":\"\\\"twitter search\\\"\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_with_the_exact\":\"Returns tweets with the exact phrase 'twitter search'.\",\"txt.admin.views.shared.help._twitter_search_general.support_help\":\"@support help\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_mentioning_support_containing\":\"Returns tweets mentioning @support containing the word 'help'.\",\"txt.admin.views.shared.help._twitter_search_general.support_minus_help\":\"@support -help\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_mentioning_support_but\":\"Returns tweets mentioning @support but not the word 'help'.\",\"txt.admin.views.shared.help._twitter_search_general.support_help_filter_retweets\":\"@support help -filter:retweets\",\"txt.admin.views.shared.help._twitter_search_general.Returns_all_tweets_mentioning_support\":\"Returns all tweets mentioning @support containing the word 'help' and removes all retweets.\",\"txt.admin.views.shared.help._twitter_search_general.to_support_thanks\":\"to:support thanks\",\"txt.admin.views.shared.help._twitter_search_general.Returns_all_replies_to_support\":\"Returns all @replies to @support containing the word 'thanks'.\",\"txt.admin.views.shared.help._twitter_search_general.See_more_advanced_search_operators\":\"See more advanced search operators\",\"txt.admin.views.shared.help._twitter_search_general.Please_note_that_the_near\":\"The \\\"near\\\" operator is not supported.\",\"txt.admin.views.shared._chat_menu.open_chat_panel\":\"Open Chat Panel\",\"txt.admin.views.shared._csr_data_boxes.Open_Tickets_now\":\"Open Tickets (current)\",\"txt.admin.views.shared._csr_data_boxes.Ticket_Statistics_this_week\":\"Ticket Statistics (this week)\",\"txt.admin.views.shared._csr_data_boxes.Satisfaction_Statistics_60_days\":\"Satisfaction Statistics (60 days)\",\"txt.admin.views.shared._csr_data_boxes.You\":\"You\",\"txt.admin.views.shared._csr_data_boxes.Agent\":\"Agent\",\"txt.admin.views.shared._csr_data_boxes.Help_desk\":\"Help desk\",\"txt.admin.views.shared._twitter_search_menu.Add_your_Twitter_account\":\"{{add_your_twitter_link}} to search Twitter and convert tweets to tickets.\",\"txt.admin.views.shared._twitter_search_menu.Add_your_Twitter_account_link\":\"Add Twitter\",\"txt.admin.views.shared._twitter_search_menu.Ignore_this\":\"Ignore this\",\"txt.admin.views.shared._twitter_search_menu.Add_a_saved_search\":\"{{add_saved_search_link}} to search Twitter and convert tweets to tickets.\",\"txt.admin.views.shared._twitter_search_menu.Add_a_saved_search_link\":\"Add a saved search\",\"txt.admin.views.shared._twitter_search_menu.My_searches\":\"My searches\",\"txt.admin.views.shared._trial.Days\":\"Days\",\"txt.admin.views.shared._trial.hello_you_are_testing_the_plan\":\"Hello {{first_name_of_user}}, you are testing the {{name_of_the_plan}} plan.\",\"txt.admin.views.shared._trial.get_started\":\"GET STARTED\",\"txt.admin.views.shared._trial.Your_Trial_Expires_in_a\":\"Your Trial Expires in a Few Hours\",\"txt.admin.views.shared._trial.Your_Trial_Expires_in\":\"Your trial expires in\",\"txt.admin.views.shared._trial.yes_keep_my_zendesk_going\":\"Yes! Keep my Zendesk going.\",\"txt.admin.views.shared._voice_call_console.related_ticket\":\"Related Ticket\",\"txt.admin.views.shared._voice_call_console.Zendesk_Voice_is_currently_down\":\"Zendesk Voice is currently down for maintenance.\",\"txt.admin.views.shared._voice_call_console.New_calls_will_be_safely\":\"New calls will be routed to voicemail.\",\"txt.admin.views.shared._voice_call_console.unsolved_tickets\":\"Unsolved Tickets\",\"txt.admin.views.shared._voice_call_console.See_users_with_this_number\":\"See users with this number\",\"txt.admin.views.shared._voice_call_console.Incoming_call\":\"Incoming call\",\"txt.admin.views.shared._voice_call_console.A_Call_is_in_Progress\":\"A Call is in Progress. Reloading this window will end the current call.\",\"txt.admin.views.shared._voice_call_console.Open_current_page_in_a\":\"Open current page in a new window\",\"txt.admin.views.shared._voice_call_console.a_ticket_has_been_created\":\"A ticket has been created\",\"txt.admin.views.shared._voice_call_console.unknown_caller\":\"Unknown Caller\",\"txt.admin.views.shared._voice_call_console.accept\":\"Accept\",\"txt.admin.views.shared._voice_call_console.decline\":\"Decline\",\"txt.admin.views.shared._voice_call_console.end_call\":\"End Call\",\"txt.admin.views.shared._voice_call_console.ending_call\":\"Ending Call...\",\"txt.admin.views.shared._voice_call_console.connecting\":\"Connecting...\",\"txt.admin.views.shared._voice_call_console.close_and_accept_new_calls\":\"Close and accept new calls\",\"txt.admin.views.shared._voice_call_console.close\":\"Close\",\"txt.admin.views.shared._payment_problem.account_suspended.title\":\"Oh no {{account_owner}}! This account has been suspended.\",\"txt.admin.views.shared._payment_problem.account_suspended.message\":\"

To reactivate this account, have the account\\nowner {{account_owner}} submit a valid credit card.

\\n

Your data and customizations are all safe, but unfortunately this account has been suspended because we were not\\nable to process a credit card payment.

\\n

If you have questions or believe that there was a mistake, contact support@zendesk.com.

\\n

Thank you, and we are sorry for the inconvenience this might be causing. We are here to help.

\\n\",\"txt.admin.views.shared._payment_problem.warning.title\":\"Warning: Payment problems\",\"txt.admin.views.shared._payment_problem.warning.message\":\"

We are unable to charge the credit card on file.

\\n

Your account owner {{account_owner}} can resolve this issue by resubmitting credit card information here.

\\n

Please refer to this support article on typical\\nreasons for transaction failures and authorization errors.

\\n

Continued failure to charge the credit card on file will ultimately lead to account suspension.

\\n\",\"txt.admin.views.shared._payment_problem.warning_with_voice_suspension.title\":\"Warning: Payment problems\",\"txt.admin.views.shared._payment_problem.warning_with_voice_suspension.message\":\"

We are unable to charge the credit card on file. Zendesk Voice has been temporarily disabled in your account.

\\n

Your account owner {{account_owner}} can resolve this issue by resubmitting credit card information here.

\\n

Please refer to this support article on typical\\nreasons for transaction failures and authorization errors.

\\n

Continued failure to charge the credit card on file will ultimately lead to account suspension.

\\n\",\"txt.admin.views.shared._plan_info.In_order_to_continue_use\":\"To continue use of your Zendesk beyond the trial period you can upgrade to a paid plan.\",\"txt.admin.views.shared._plan_info.your_zendesk_is_on_plan\":\"Your Zendesk is on a {{name_of_plan}} subscription plan with a limit of {{max_agents}} agents.\",\"txt.admin.views.shared._plan_info.Upgrade_now_and_get\":\"Upgrade now and get:\",\"txt.admin.views.shared._plan_info.subscription_plan\":\"Subscription plan\",\"txt.admin.views.shared._plan_info.thanks_for_trying_out_zendesk\":\"Thank you for trying Zendesk:\",\"txt.admin.views.shared._plan_info.yes_show_me_my_upgrade_options\":\"Yes, show me my upgrade options now.\",\"txt.admin.views.shared._plan_info.add_more_agents_to_your_account\":\"Add more agents to your account.\",\"txt.admin.views.shared._plan_info.order_to_upgrade\":\"To upgrade, contact {{owner_name}}, your Zendesk owner.\",\"txt.admin.views.verification.password_policy.Before_you_choose_a_password\":\"Before you choose a password, set the password security level for your agents and end-users.\",\"txt.admin.views.verification.password_policy.Security_level\":\"Security level\",\"txt.admin.views.verification.password_policy.Save_changes\":\"Save changes\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.introduction\":\"Upgrading to the Zendesk Enterprise plan allows you to define custom roles for your agents, giving you granular control over who can do what in your Zendesk, including:\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.ticketing\":\"Ticketing\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.user_profile_management\":\"User profile management\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.forum\":\"Forums\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.reports_views_macros\":\"Reports, Views, and Macros\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.channels\":\"Channels\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.business_rules\":\"Business rules (Triggers, Automations, and SLA targets)\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.light_agents\":\"Additionally, the Enterprise plan allows you to have an unlimited number of free Light Agents, who are able to view tickets and make private comments.\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.if_account_is_trial\":\"If you need customizable roles for your agents, email {{email}} and request a free trial of the Enterprise plan now.\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.upgrade_to_entreprise\":\"Upgrade to the Enterprise plan now\",\"txt.admin.views.people.groups.group.no_members\":\"No members\",\"txt.admin.views.people.groups.group.and_more\":\"and {{group_size}} more\",\"txt.admin.views.people.groups.group.edit\":\"edit\",\"txt.admin.views.people.groups.sidebar.group\":\"Group\",\"txt.admin.views.people.groups.sidebar_text.text_one\":\"Groups categorize agents - an agent is always a member of at least one group.\",\"txt.admin.views.people.groups.sidebar_text.text_two\":\"Groups help to ensure that tickets are assigned to a qualified agent. \",\"txt.admin.views.people.groups.sidebar_text.text_three\":\"For example, you might create a group for agents with hardware expertise and then assign all hardware related tickets to that group.\",\"txt.admin.views.people.groups.sidebar_text.text_four\":\"Group performance can be measured using reports.\",\"txt.admin.views.people.groups.sidebar_text.text_five\":\"End-users cannot be added to groups, but can be added to organizations.\",\"txt.admin.views.people.groups.show.group_satisfaction\":\"Group satisfaction score: {{score}}\",\"txt.admin.views.people.groups.edit.edit_group\":\"Edit group\",\"txt.admin.views.people.groups.edit.add_group\":\"Add group\",\"txt.admin.views.people.groups.edit.delete_label\":\"Delete\",\"txt.admin.views.people.groups.edit.update_group_label\":\"Update group\",\"txt.admin.views.people.groups.edit.create_group_label\":\"Create group\",\"txt.admin.views.people.groups.edit.delete_confirmation\":\"Are you sure you wish to delete the group {{group_name}}? This will unassign all agents and tickets assigned to the group (if any).\",\"txt.admin.views.people.groups.edit.updating_group_label\":\"Updating group\",\"txt.admin.views.people.groups.edit.creating_group_label\":\"Creating group\",\"txt.admin.views.people.groups.edit.or_label\":\"or\",\"txt.admin.views.people.group.edit.removing_user_from_group\":\"Warning. To be assigned tickets, an agent must be a member of at least one group.\\n\\n Are you sure you want to remove {{user_name}} from this group?\\n\\n All of {{user_name}}'s open tickets will become unassigned.\",\"txt.admin.views.people.group.edit.group_name_label\":\"Group name\",\"txt.admin.views.people.group.edit.agents_in_group_label\":\"Agents in group\",\"txt.admin.views.people.group.group.group_image_title\":\"Group\",\"txt.admin.views.people.organizations.sidebar_text.text_one\":\"Organizations are collections of users (agents and end-users). You use organizations to, for example, define views, as criteria for assigning tickets, to define access to forums, and in your reports.\",\"txt.admin.views.people.organizations.sidebar_text.text_two\":\"You can manually add a user to an organization from the user's profile page.\",\"txt.admin.views.people.organizations.edit.edit_organization_label\":\"Edit organization\",\"txt.admin.views.people.organizations.edit.add_organization_label\":\"Add organization\",\"txt.admin.views.people.organizations.edit.bulk_import_label\":\"Bulk import\",\"txt.admin.views.people.organizations.edit.bulk_import_text\":\"Have a lot of existing organizations to import?\",\"txt.admin.views.people.organizations.edit.bulk_organization_import_label\":\"Bulk organization import\",\"txt.admin.views.people.organizations.edit.organization_name_label\":\"Organization name\",\"txt.admin.views.people.organizations.edit.tags_label\":\"Tags\",\"txt.admin.views.people.organizations.edit.tags_explanation\":\"These tags will be added to tickets submitted by users in this organization. You can also use tags to restrict forum access.\",\"txt.admin.views.people.organizations.edit.information_label\":\"Information\",\"txt.admin.views.people.organizations.edit.details_label\":\"Details\",\"txt.admin.views.people.organizations.edit.organization_details_text\":\"Additional information (the organization's address, for example). This is only visible to agents, not to end-users.\",\"txt.admin.views.people.organizations.edit.notes_label\":\"Notes\",\"txt.admin.views.people.organizations.edit.organization_notes_text\":\"Optional notes about the organization. Notes are only visible to agents, not to end-users.\",\"txt.admin.views.people.organizations.edit.mapping_label\":\"Mapping\",\"txt.admin.views.people.organizations.edit.map_email_domain_label\":\"Map email domains to organization\",\"txt.admin.views.people.organizations.edit.automatically_include_users\":\"You can automatically add users from the email domains you enter here to the organization.\",\"txt.admin.views.people.organizations.edit.list_of_domains_text\":\"Separate each domain with a space (for example {{example_of_domain}}).\",\"txt.admin.views.people.organizations.edit.note_label\":\"Note:\",\"txt.admin.views.people.organizations.edit.note_of_domain\":\"Email domains added here are also included in your whitelist.\",\"txt.admin.views.people.organizations.edit.map_organization_label\":\"Map organization to group\",\"txt.admin.views.people.organizations.edit.map_organization_text\":\"Select a group if you want to automatically assign tickets from users in this organization to a specific group.\",\"txt.admin.views.people.organizations.edit.shared_organization_label\":\"Shared organization\",\"txt.admin.views.people.organizations.edit.enable_label\":\"Enabled\",\"txt.admin.views.people.organizations.edit.share_explanation_text_one\":\"Select to allow end-users in the organization to view each other's tickets.\",\"txt.admin.views.people.organizations.edit.share_explanation_text_two\":\"Tickets are visible to end-users when logged in to the Web portal.\",\"txt.admin.views.people.organizations.edit.share_explanation_text_three\":\"You can also set organization ticket sharing in a user's profile.\",\"txt.admin.views.people.organizations.edit.enable_commenting_label\":\"Enable commenting\",\"txt.admin.views.people.organizations.edit.enable_commenting_text\":\"Select to allow end-users to add comments to their organization's tickets.\",\"txt.admin.views.people.organizations.edit.delete_confirm_message\":\"Warning. Are you sure you want to delete the {{organization_name}} organization? The organization will also be removed from any users, tickets, and forums it is associated with.\",\"txt.admin.views.people.organizations.edit.or_label\":\"or\",\"txt.admin.views.people.organizations.edit.update_organization_label\":\"Update organization\",\"txt.admin.views.people.organizations.edit.create_organization_label\":\"Create organization\",\"txt.admin.views.people.organizations.edit.updating_organization_label\":\"Updating organization\",\"txt.admin.views.people.organizations.edit.creating_organization_label\":\"Creating organization\",\"txt.admin.views.people.organizations.show.unsuspend_label\":\"unsuspend\",\"txt.admin.views.people.organizations.show.suspend_access_label\":\"suspend access\",\"txt.admin.views.people.organizations.show.active_options_label\":\"Active Options\",\"txt.admin.views.people.organizations.show.suspended_organization_text_one\":\"This is a suspended organization. Users in the organization cannot submit tickets or log in to your Zendesk.\",\"txt.admin.views.people.organizations.show.suspended_organization_text_two\":\"Email from users in the organization will be suspended as spam.\",\"txt.admin.views.people.roles.edit.page_title.edit_role\":\"Add role\",\"txt.admin.views.people.roles.edit.side_box.text_one\":\"To create a custom agent role, choose from the list of permissions to define what agents can do in your Zendesk.\",\"txt.admin.views.people.roles.edit.side_box.text_two\":\"The role's permissions can be updated at any time.\",\"txt.admin.views.people.roles.edit.agents_in_role\":\"agents in role ({{number_of_agents_in_role}})\",\"txt.admin.views.people.roles.role_definition.role_name_label\":\"Role name\",\"txt.admin.views.people.roles.role_definition.role_definition_label\":\"Role Definition\",\"txt.admin.views.people.roles.role_definition.description_label\":\"Description\",\"txt.admin.views.people.roles.role_definition.tickets_label\":\"Tickets\",\"txt.admin.views.people.roles.role_definition.kind_of_tickets_access_text\":\"What kind of tickets can this agent access?\",\"txt.admin.views.people.roles.role_definition.kind_of_tickets_comments_text\":\"What type of comments can this agent make?\",\"txt.admin.views.people.roles.role_definition.private_only_comments\":\"Private only\",\"txt.admin.views.people.roles.role_definition.private_public_only_comments\":\"Public and private\",\"txt.admin.views.people.roles.role_definition.can_edit_properties\":\"Can edit ticket properties\",\"txt.admin.views.people.roles.role_definition.can_assign_to_any_group\":\"Agent can assign to any group\",\"txt.admin.views.people.roles.role_definition.can_assign_to_any_group_when_is_requester\":\"Agent can assign to any group (applicable when agent is requester)\",\"txt.admin.views.people.roles.role_definition.explanation_ticket_properties\":\"Enables the agent to edit properties for any accessible ticket. Without this permission, the agent cannot be assigned to a ticket.\",\"txt.admin.views.people.roles.role_definition.can_merge_tickets\":\"Can merge tickets\",\"txt.admin.views.people.roles.role_definition.can_delete_tickets\":\"Can delete tickets\",\"txt.admin.views.people.roles.role_definition.delte_tickets_text\":\"Enables the agent to delete any accessible tickets. Also, it will permit the agent to mark a ticket as spam.\",\"txt.admin.views.people.roles.role_definition.merge_tickets_text\":\"Allows the agent to merge any two accessible tickets.\",\"txt.admin.views.people.roles.role_definition.can_edit_tags\":\"Can edit ticket tags\",\"txt.admin.views.people.roles.role_definition.edit_tags_text\":\"Provides the agent with the ability to edit ticket tags.\",\"txt.admin.views.people.roles.role_definition.people_label\":\"People\",\"txt.admin.views.people.roles.role_definition.access_end_users\":\"What access does this agent have to end-user profiles?\",\"txt.admin.views.people.roles.role_definition.access_end_user.read_only\":\"Read only\",\"txt.admin.views.people.roles.role_definition.access_end_user.add_edit_organization\":\"Add and edit within their organization\",\"txt.admin.views.people.roles.role_definition.access_end_user.add_edit_all\":\"Add and edit all\",\"txt.admin.views.people.roles.role_definition.access_end_user.change_password\":\"Add, edit and change password for all\",\"txt.admin.views.people.roles.role_definition.access_end_user_text\":\"End-user editing rights enable the agent to verify and assume end-users. Note that only admins can change a user's role.\",\"txt.admin.views.people.roles.role_definition.view_list_user_profile\":\"May this user view lists of user profiles?\",\"txt.admin.views.people.roles.role_definition.list_profile.cannot\":\"Cannot browse or search for users\",\"txt.admin.views.people.roles.role_definition.list_profile.can\":\"Can view all users in your account\",\"txt.admin.views.people.roles.role_definition.list_profile_text\":\"This setting does not affect the agent's ability to add end-users or edit their profiles.\",\"txt.admin.views.people.roles.role_definition.add_modify_groups_orgs\":\"Can add or modify groups & organizations\",\"txt.admin.views.people.roles.role_definition.group_org_explanation\":\"Groups categorize agents while organizations enable you to segment your end-users.\",\"txt.admin.views.people.roles.role_definition.forums_label\":\"Forums\",\"txt.admin.views.people.roles.role_definition.agent_forums\":\"What can this agent do in forums?\",\"txt.admin.views.people.roles.role_definition.add_topics_unrestricted\":\"Add topics in unrestricted forums only\",\"txt.admin.views.people.roles.role_definition.moderator\":\"Add and edit topics in all forums (moderator)\",\"txt.admin.views.people.roles.role_definition.full\":\"Add, edit, and reorder all forums content\",\"txt.admin.views.people.roles.role_definition.full_explanation\":\"The third option provides the ability to edit any topics, forums, and categories. A category is a collection of forums, which are collections of topics.\",\"txt.admin.views.people.roles.role_definition.access_organization_forums\":\"Can access organization-restricted forums\",\"txt.admin.views.people.roles.role_definition.access_organization_forums_text\":\"By default, forums restricted to an organization are only accessible by members of that organization.\",\"txt.admin.views.people.roles.role_definition.tools_label\":\"Tools\",\"txt.admin.views.people.roles.role_definition.agent_reports.title\":\"What can this agent do with reports?\",\"txt.admin.views.people.roles.role_definition.agent_reports.none\":\"Cannot view\",\"txt.admin.views.people.roles.role_definition.agent_reports.readonly\":\"Can view only\",\"txt.admin.views.people.roles.role_definition.agent_reports.full\":\"Can view, add and edit\",\"txt.admin.views.people.roles.role_definition.agent_reports_text\":\"Data export capabilities is included with the ability to edit reports.\",\"txt.admin.views.people.roles.role_definition.views.title\":\"What can this agent do with views?\",\"txt.admin.views.people.roles.role_definition.views.readonly\":\"See views only\",\"txt.admin.views.people.roles.role_definition.views.manage_personal\":\"Add and edit personal views\",\"txt.admin.views.people.roles.role_definition.views.manage_group\":\"Add and edit personal and group views\",\"txt.admin.views.people.roles.role_definition.views.full\":\"Add and edit personal, group, and global views\",\"txt.admin.views.people.roles.role_definition.views.text\":\"Views define preset conditions for a collection of tickets. Views can be personal, for group(s), or for all agents in your Zendesk.\",\"txt.admin.views.people.roles.role_definition.macros.title\":\"What can this agent do with macros?\",\"txt.admin.views.people.roles.role_definition.macros.readonly\":\"Cannot add or edit\",\"txt.admin.views.people.roles.role_definition.macros.manage_personal\":\"Can add and edit personal macros\",\"txt.admin.views.people.roles.role_definition.macros.manage_group\":\"Can add and edit personal and group macros\",\"txt.admin.views.people.roles.role_definition.macros.full\":\"Can add and edit personal, group, and global macros\",\"txt.admin.views.people.roles.role_definition.macros.text\":\"Macros apply pre-defined actions to a ticket. Macros can be personal, for group(s), or for all agents in your Zendesk.\",\"txt.admin.views.people.roles.role_definition.dynamic_content.title\":\"Can access dynamic content\",\"txt.admin.views.people.roles.role_definition.dynamic_content.text\":\"Can review, add, and edit dynamic content.\",\"txt.admin.views.people.roles.role_definition.channels_label\":\"Channels\",\"txt.admin.views.people.roles.role_definition.answer_chat\":\"Can answer chat requests\",\"txt.admin.views.people.roles.role_definition.available_chat\":\"Can make himself/herself available for end-users's chat session requests.\",\"txt.admin.views.people.roles.role_definition.access_twitter\":\"Can access Twitter saved searches\",\"txt.admin.views.people.roles.role_definition.access_twitter_text\":\"Can access Tweets from the Twitter saved search stream.\",\"txt.admin.views.people.roles.role_definition.facebook.title\":\"Can manage Facebook Pages\",\"txt.admin.views.people.roles.role_definition.facebook.text\":\"Can add Facebook Pages that pull Wall posts as tickets.\",\"txt.admin.views.people.roles.role_definition.phone_calls\":\"Can answer phone calls\",\"txt.admin.views.people.roles.role_definition.phone_calls_text\":\"Can make himself/herself available to answer end-user's calls.\",\"txt.admin.views.people.roles.role_definition.system_label\":\"System\",\"txt.admin.views.people.roles.role_definition.business_rules\":\"Can manage business rules\",\"txt.admin.views.people.roles.role_definition.business_rules_text\":\"Able to manage triggers, automations, and SLA targets.\",\"txt.admin.views.people.roles.role_definition.channel_extensions\":\"Can manage channels and extensions\",\"txt.admin.views.people.roles.role_definition.channel_extensions_text\":\"Channels are modes of communication such as chat, email, and Twitter. Extensions include widgets, targets, and integrations.\",\"txt.admin.views.people.roles.role_definition.delete_label\":\"Delete\",\"txt.admin.views.people.roles.role_definition.delete_confirmation\":\"Are you sure that you want to delete this role?\",\"txt.admin.views.people.roles.role_definition.create_role_label\":\"Create role\",\"txt.admin.views.people.roles.role_definition.update_role_label\":\"Update role\",\"txt.admin.views.people.roles.role.permission_set_image_title\":\"permission set\",\"txt.admin.views.people.roles._permission_set.permission_set_title\":\"permission_set\",\"txt.admin.views.people.search.index.people_label\":\"People\",\"txt.admin.views.people.search.index.assume_label\":\"Assume\",\"txt.admin.views.people.search.index.assume_text\":\"You can temporarily log in as another user by clicking assume. This enables you to view your Zendesk from a specific user's perspective.\",\"txt.admin.views.people.search.index.anonymous_user_assume\":\"You can also assume an {{anonymous_user}}\",\"txt.admin.views.people.search.index.bulk_import_label\":\"Bulk import\",\"txt.admin.views.people.search.index.bulk_import_text\":\"Need to import a lot of existing users or organizations?\",\"txt.admin.views.people.search.index.bulk_user_import\":\"Bulk user import\",\"txt.admin.views.people.search.index.bulk_organization_import\":\"Bulk organization import\",\"txt.admin.views.people.search.index.bulk_import_api\":\"Alternatively, you can use the {{zendesk_api}} to import data.\",\"txt.admin.views.people.search.index.latest_label\":\"Latest\",\"txt.admin.views.people.search.index.organization_users_label\":\"Organization {{organization_name}} users\",\"txt.admin.views.people.search.index.no_results_label\":\"No results.\",\"txt.admin.views.people.search.index.anonymous_user_label\":\"anonymous user\",\"txt.admin.views.people.search.index.anonymous_user_assume_with_no_params\":\"You can also assume an anonymous user.\",\"txt.admin.views.people.search.index.people_with_organization_label\":\"{{account_name}} people\",\"txt.admin.views.people.tags.index.tags_label\":\"Tags\",\"txt.admin.views.people.tags.index.people_label\":\"People\",\"txt.admin.views.people.tags.index.description_of_tags_text_one\":\"Tags can be added to users and organizations. A user's tags, and the tags of the organization to which they belong, are added to their tickets.\",\"txt.admin.views.people.tags.index.description_of_tags_text_two\":\"These tags can then be used in business rules to manage the ticket workflow and also to restrict access to forums.\",\"txt.admin.views.people.tags.index.example_label\":\"Example\",\"txt.admin.views.people.tags.index.example_tag_text_one\":\"Doris is tagged as {{beta_tester}}. Doris is in the \\\"Acme Corp\\\" organization. This organization is tagged with {{premium}}.\",\"txt.admin.views.people.tags.index.beta_tester_label\":\"beta-tester\",\"txt.admin.views.people.tags.index.example_tag_text_two\":\"Tickets from Doris will be tagged with {{beta_tester}} and {{premium}}.\",\"txt.admin.views.people.tags.index.example_tag_text_three\":\"If a forum is restricted to users tagged with {{premium}}, Doris will have access to the forum.\",\"txt.admin.views.people.tags.index.example_tag_text_four\":\"Note, changing tags on users or organizations does not affect tags on existing tickets.\",\"txt.admin.views.people.tags.index.total_organizations\":\"{{total_organizations}} organization(s)\",\"txt.admin.views.people.tags.index.remove\":\"remove\",\"txt.admin.views.people.tags.index.remove_confirm\":\"You are about to remove the tag \\\"{{tag_name}}\\\" from all users and organizations.\",\"txt.admin.views.people.tags.index.total_organizations_pluralized.one\":\"1 organization\",\"txt.admin.views.people.tags.index.total_organizations_pluralized.other\":\"{{count}} organizations\",\"txt.admin.views.people.tags.premium_label\":\"premium\",\"txt.admin.views.people.index.tags.total_users\":\"{{total_users}} user(s)\",\"txt.admin.views.people.index.tags.total_users_pluralized.one\":\"1 user\",\"txt.admin.views.people.index.tags.total_users_pluralized.other\":\"{{count}} users\",\"txt.admin.views.people.users.show\":\"unverified\",\"txt.admin.views.people.users._default_group.none_label\":\"None\",\"txt.admin.views.people.users.basic_info.test_call\":\"Test Forwarding\",\"txt.admin.views.people.organization.organization.organization_image_title\":\"Organization\",\"txt.admin.views.monitor.search.organization.shared_tag\":\"shared\",\"txt.admin.views.import.index.bulk_user_import_title\":\"Bulk user import\",\"txt.admin.views.import.index.bulk_organization_import_title\":\"Bulk organization import\",\"txt.admin.views.import.index.kind_users\":\"users\",\"txt.admin.views.import.index.kind_organizations\":\"organizations\",\"txt.admin.views.import.index.create_new_kind\":\"Create new {{kind_of_import}}\",\"txt.admin.views.import.index.create_new_kind_explanation\":\"{{kind_of_import}} that exist in the import data, but not in Zendesk, will always be created.\",\"txt.admin.views.import.index.update_existing_kind\":\"Update existing {{kind_of_import}}\",\"txt.admin.views.import.index.update_existing_kind_explanation\":\"Update existing {{kind_of_import}} with the attributes specified in the import data.\",\"txt.admin.views.import.index.select_csv_label\":\"Select CSV file\",\"txt.admin.views.import.index.paste_data\":\"Let me paste in data instead.\",\"txt.admin.views.import.index.csv_format_requirements_right\":\"Read about CSV format requirements on the right.\",\"txt.admin.views.import.index.paste_csv_label\":\"Paste in CSV data\",\"txt.admin.views.import.index.select_file\":\"Let me select a file instead.\",\"txt.admin.views.import.index.warning_label\":\"WARNING:\",\"txt.admin.views.import.index.warning_text\":\"An email will be sent to all users who are created unless you have added a password.\",\"txt.admin.views.import.index.cancel_label\":\"Cancel\",\"txt.admin.views.import.index.import_label\":\"Import\",\"txt.admin.views.import.sidebar.explanation_bulk_import_one\":\"Bulk import allows you to create and update many {{kind_of_import}} at once.\",\"txt.admin.views.import.sidebar.explanation_bulk_import_two\":\"The data must be in the comma separated values (CSV) format and saved as UTF-8. You can import a CSV file or paste the data directly into the text area.\",\"txt.admin.views.import.sidebar.here_label\":\"here\",\"txt.admin.views.import.sidebar.explanation_bulk_import_three\":\"Read more about the CSV file format and requirements {{here}}.\",\"txt.admin.views.rules.bulk_import.update_selected_tickets\":\"Update selected tickets\",\"txt.admin.views.rules.bulk_import.submit_label\":\"Submit\",\"txt.admin.views.rules.bulk_import.processing_label\":\"Processing, please wait\",\"txt.admin.views.rules.form.trigger_label\":\"trigger\",\"txt.admin.views.rules.form.automation_label\":\"automation\",\"txt.admin.views.rules.form.view_label\":\"view\",\"txt.admin.views.rules.form.rule_title\":\"{{rule_translation}} title\",\"txt.admin.views.rules.form.inactive_label\":\"inactive\",\"txt.admin.views.rules.form.formatting_options_label\":\"Formatting options\",\"txt.admin.views.rules.form.list_label\":\"List\",\"txt.admin.views.rules.form.table_label\":\"Table\",\"txt.admin.views.rules.form.choose_default_output_for_views\":\"Choose a default output format for your view. Lists include the latest comment for each ticket. Tables are customizable data grids.\",\"txt.admin.views.rules.form.table_columns\":\"Table columns\",\"txt.admin.views.rules.form.table_columns_explanation\":\"Drag and drop to select and reorder columns in your table. You can add a total of 10 columns to a table.\",\"txt.admin.views.rules.form.columns_not_table\":\"Columns not included in table\",\"txt.admin.views.rules.form.columns_in_table\":\"Columns included in table\",\"txt.admin.views.rules.form.group_by_label\":\"Group by\",\"txt.admin.views.rules.form.no_group_label\":\"(No group)\",\"txt.admin.views.rules.form.ascending_label\":\"Ascending\",\"txt.admin.views.rules.form.descending_label\":\"Descending\",\"txt.admin.views.rules.form.order_by_label\":\"Order by\",\"txt.admin.views.rules.form.tickets_per_page\":\"Tickets per page\",\"txt.admin.views.rules.form.available_for\":\"Available for\",\"txt.admin.views.rules.form.all_agents\":\"All agents\",\"txt.admin.views.rules.form.agents_in_group_label\":\"Agents in group\",\"txt.admin.views.rules.form.me_only_label\":\"Me only\",\"txt.admin.views.rules.form.please_note_label\":\"Please note:\",\"txt.admin.views.rules.form.trial_text_one\":\"Your Zendesk trial account has all features enabled.\",\"txt.admin.views.rules.form.trial_text_two\":\"After the trial ends, only Zendesk Plus and Enterprise accounts have group {{rule_translated_pluralized}} available. Personal {{rule_translated_pluralized}} are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.upgrade_plan\":\"Upgrade to a Plus or Enterprise plan now.\",\"txt.admin.views.rules.form.group_label\":\"group\",\"txt.admin.views.rules.form.personal_label\":\"personal\",\"txt.admin.views.rules.form.and_label\":\" and \",\"txt.admin.views.rules.form.to_get_rule\":\"to get {{group_personal}} {{rule_translated_pluralized}}.\",\"txt.admin.views.rules.form.rules_assigned_to_groups\":\"With Plus or Enterprise, {{rule_translated_pluralized}} can be assigned to specific groups.\",\"txt.admin.views.rules.form.create_rule\":\"Create {{rule_translated}}\",\"txt.admin.views.rules.form.adding_label\":\"Adding\",\"txt.admin.views.rules.form.submit\":\"Submit\",\"txt.admin.views.rules.form.submitting_label\":\"Submitting\",\"txt.admin.views.rules.form.triggers_label\":\"triggers\",\"txt.admin.views.rules.form.macros_label\":\"macro\",\"txt.admin.views.rules.form.rules_label\":\"rule\",\"txt.admin.views.rules.form.automations_label\":\"automations\",\"txt.admin.views.rules.form.views_label\":\"views\",\"txt.admin.views.rules.form.activate\":\"Activate\",\"txt.admin.views.rules.form.deactivate\":\"Deactivate\",\"txt.admin.views.rules.form.delete\":\"Delete\",\"txt.admin.views.rules.form.update\":\"Update\",\"txt.admin.views.rules.form.trial_text_two_view\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group views available. Personal views are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_macro\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group macros available. Personal macros are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_trigger\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group triggers available. Personal triggers are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_automation\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group automations available. Personal automations are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_view\":\"With Plus and Enterprise, views can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_macro\":\"With Plus and Enterprise, macros can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_automation\":\"With Plus and Enterprise, automations can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_trigger\":\"With Plus and Enterprise, triggers can be assigned to specific groups.\",\"txt.admin.views.rules.form.create_rule_macro\":\"Create macro\",\"txt.admin.views.rules.form.create_rule_view\":\"Create view\",\"txt.admin.views.rules.form.create_rule_trigger\":\"Create trigger\",\"txt.admin.views.rules.form.create_rule_automation\":\"Create automation\",\"txt.admin.views.rules.form.rule_title_view\":\"View title\",\"txt.admin.views.rules.form.rule_title_automation\":\"Automation title\",\"txt.admin.views.rules.form.rule_title_macro\":\"Macro title\",\"txt.admin.views.rules.form.rule_title_trigger\":\"Trigger title\",\"txt.admin.views.rules.form_conditions.meet_conditions\":\"Meet all of the following conditions:\",\"txt.admin.views.rules.form_conditions.all_label.add_conditions\":\"Add condition\",\"txt.admin.views.rules.form_conditions.meet_any_conditions\":\"Meet any of the following conditions:\",\"txt.admin.views.rules.form_conditions.perform_these_actions\":\"Perform these actions:\",\"txt.admin.views.rules.form_conditions.add_action\":\"Add action\",\"txt.admin.views.rules.form_conditions.preview_match\":\"Preview match for the conditions above\",\"txt.admin.views.rules.placeholders.available_placeholders\":\"Available placeholders\",\"txt.admin.views.rules.placeholders.use_placeholders\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.rules.placeholders.complete_placeholder_reference\":\"complete placeholder reference\",\"txt.admin.views.rules.placeholders.check_reference\":\"Checkout the {{complete_placeholder_reference}}\",\"txt.admin.views.rules.rule.system\":\"SYSTEM\",\"txt.admin.views.rules.mobile.deactivate\":\"deactivate\",\"txt.admin.views.rules.mobile.activate\":\"activate\",\"txt.admin.views.rules.confirm_deactivate\":\"Do you really want to deactivate? Remember that your triggers and automations are the only source of notification to ticket requesters. Disabling certain business rules may result in customers not receiving answers to their questions!\",\"txt.admin.views.rules.confirm_delete\":\"Do you really want to delete? Remember that your triggers and automations are the only source of notification to ticket requesters. Removing certain business rules may result in customers not receiving answers to their questions!\",\"txt.admin.views.rules.rule_actions.clone\":\"clone\",\"txt.admin.views.rules.rule_actions.edit\":\"edit\",\"txt.admin.views.rules.tickets.index.recently_affected\":\"Tickets recently affected by {{rule_type}}\",\"txt.admin.views.rules.show_mobile.views_label\":\"Views\",\"txt.admin.views.rules.show_mobile.no_active_tickets\":\"No active tickets present in this view\",\"txt.admin.views.rules.show.list_label\":\"list\",\"txt.admin.views.rules.show.table\":\"table\",\"txt.admin.views.rules.show.csv_label\":\"csv\",\"txt.admin.views.rules.show.edit_label\":\"edit\",\"txt.admin.views.rules.show.ticket_list_with_latest_comment\":\"Ticket list with latest comment\",\"txt.admin.views.rules.show.menu_items_table_title_Sortable_ticket\":\"Sortable ticket table\",\"txt.admin.views.rules.show.menu_items_CSV_formatted_list_of\":\"CSV formatted list of tickets on this page. Use with a program such as Microsoft Excel.\",\"txt.admin.views.rules.show.no_tickets_for_trigger\":\"No tickets found for this trigger\",\"txt.admin.views.rules.show.no_tickets_for_view\":\"No tickets found for this view\",\"txt.admin.views.rules.show.no_tickets_for_macro\":\"No tickets found for this macro\",\"txt.admin.views.rules.show.no_tickets_for_automation\":\"No tickets found for this automation\",\"txt.admin.views.rules.search.browse_tickets\":\"Browse tickets\",\"txt.admin.views.rules.search.add_as_new_view\":\"Add as new view\",\"txt.admin.views.rules.search.add_to_my_views\":\"Add to 'my views'\",\"txt.admin.views.rules.search.add_to_all_agent_views\":\"Add to all agent views\",\"txt.admin.views.rules.search.browse_label\":\"Browse!\",\"txt.admin.views.rules.preview.live_preview_of_condition_match\":\"Live preview of condition match\",\"txt.admin.views.rules.preview.no_matching_tickets_label\":\"No matching tickets found\",\"txt.admin.views.rules.preview.tickets_found\":\"{{ammount_tickets}} tickets found\",\"txt.admin.views.rules.preview.tickets_found_pluralization.one\":\"1 ticket found\",\"txt.admin.views.rules.preview.tickets_found_pluralization.other\":\"{{count}} tickets found\",\"txt.admin.views.rules.preview.only_latest_show\":\"- only the 15 latest tickets shown\",\"txt.admin.views.rules.index_mobile.no_rule_present\":\"No {{type_rule}} present\",\"txt.admin.views.rules.index.automations_text_one\":\"Use automations to escalate tickets, notify agents and end-users, change assignments and more. Automations use time-based conditions to update tickets. For example, set tickets to Closed four days after they have been set to Solved. \",\"txt.admin.views.rules.index.automations_text_two\":\"Automations run once every hour and only for tickets that have been updated within the last 30 days.\",\"txt.admin.views.rules.index.automations_text_three\":\"The order of your automations is important because an automation might contain an action that activates another automation.\",\"txt.admin.views.rules.index.automations_text_four\":\"Automations can be deactivated and reactivated as needed.\",\"txt.admin.views.rules.index.macros_text_one\":\"Macros are prepared responses that enable you to quickly respond to common requests with a standard reply.\",\"txt.admin.views.rules.index.macros_text_two\":\"Macros can also set ticket properties for you and are applied when you create or update a ticket.\",\"txt.admin.views.rules.index.macros_text_three\":\"You can also categorize your macros.\",\"txt.admin.views.rules.index.macros_text_four\":\"You can apply your active macros when creating and editing tickets.\",\"txt.admin.views.rules.index.views_text_one\":\"Views are lists of tickets defined by ticket properties. For example, all of your tickets with the Status set to Open are listed in the \\\"My open tickets\\\" view.\",\"txt.admin.views.rules.index.views_text_two\":\"Views can either be shared (visible to all agents) or personal (visible just to you).\",\"txt.admin.views.rules.index.triggers_text_one\":\"Use triggers to take action based on changes to a ticket. For example, send an email notification when an agent adds a comment to a ticket.\",\"txt.admin.views.rules.index.triggers_text_two\":\"The order of your triggers is important because triggers can act on changes made by other triggers.\",\"txt.admin.views.rules.index.triggers_text_three\":\"Triggers can be deactivated and reactivated as needed.\",\"txt.admin.views.rules.index.property_analysis\":\"Property analysis for triggers, automations, views, and macros\",\"txt.admin.views.rules.index.upgrading_to_zendesk\":\"Upgrading to the Zendesk Enterprise plan allows you to perform advanced analysis of your macros, views, triggers, and automations.\",\"txt.admin.views.rules.index.please_email\":\"Please email {{email}} and request a free trial of the Enterprise plan now.\",\"txt.admin.views.rules.index.upgrading_to_enterprise\":\"Upgrade to the Enterprise plan now\",\"txt.admin.views.rules.index.add_rule_lowcaps\":\"add {{rule_type_singular}}\",\"txt.admin.views.rules.index.active_rule\":\"Active {{rule}} ({{active_count}})\",\"txt.admin.views.rules.index.reorder_label\":\"Reorder\",\"txt.admin.views.rules.index.inactive_rules\":\"Inactive {{rule}} ({{inactive_count}})\",\"txt.admin.views.rules.index.delete_inactive_rules\":\"Delete inactive {{inactive_rules}}\",\"txt.admin.views.rules.index.confirm_delete_message\":\"You are about to delete {{amount_inactive}} inactive {{rule}}. Are you sure you want to continue?\",\"txt.admin.views.rules.index.edit_rule\":\"Edit {{rule_type}}\",\"txt.admin.views.rules.index.add_rule\":\"Add {{rule_type}}\",\"txt.admin.views.rules.index.add_rule_lowcaps_view\":\"add view\",\"txt.admin.views.rules.index.add_rule_lowcaps_trigger\":\"add trigger\",\"txt.admin.views.rules.index.add_rule_lowcaps_macro\":\"add macro\",\"txt.admin.views.rules.index.add_rule_lowcaps_automation\":\"add automation\",\"txt.admin.views.rules.index.add_rule_view\":\"Add view\",\"txt.admin.views.rules.index.add_rule_macro\":\"Add macro\",\"txt.admin.views.rules.index.add_rule_automation\":\"Add automation\",\"txt.admin.views.rules.index.add_rule_trigger\":\"Add trigger\",\"txt.admin.views.rules.index.active_rule_views\":\"Active views ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_macros\":\"Active macros ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_automations\":\"Active automations ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_triggers\":\"Active triggers ({{active_count}})\",\"txt.admin.views.rules.index.edit_rule_view\":\"Edit view\",\"txt.admin.views.rules.index.edit_rule_macro\":\"Edit macro\",\"txt.admin.views.rules.index.edit_rule_automation\":\"Edit automation\",\"txt.admin.views.rules.index.edit_rule_trigger\":\"Edit trigger\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_views\":\"Delete inactive views\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_triggers\":\"Delete inactive triggers\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_macros\":\"Delete inactive macros\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_automations\":\"Delete inactive automations\",\"txt.admin.views.rules.index.inactive_rules_views\":\"Inactive views ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_macros\":\"Inactive macros ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_triggers\":\"Inactive triggers ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_automations\":\"Inactive automations ({{inactive_count}})\",\"txt.admin.views.rules.index.confirm_delete_message_automations\":\"You are about to delete {{amount_inactive}} inactive automations. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_macros\":\"You are about to delete {{amount_inactive}} inactive macros. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_views\":\"You are about to delete {{amount_inactive}} inactive views. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_triggers\":\"You are about to delete {{amount_inactive}} inactive triggers. Are you sure you want to continue?\",\"txt.admin.views.rules.analysis.show.tag_use_by_field\":\"The tag {{name_of_tag}} is used by the custom field {{name_of_field}}\",\"txt.admin.views.rules.analysis.show.rule_analysis\":\"Rule analysis\",\"txt.admin.views.rules.analysis.show.all_rules_label\":\"All rules\",\"txt.admin.views.rules.analysis.show.triggers_label\":\"Triggers\",\"txt.admin.views.rules.analysis.show.triggers_description\":\"Use triggers to take action when a ticket is created or updated. For example, send email notification when an agent adds a comment to a ticket. The order of triggers is important because triggers can act on changes by other triggers.\",\"txt.admin.views.rules.analysis.show.triggers_description_link\":\"https://support.zendesk.com/entries/20011606-streamlining-workflow-with-ticket-updates-and-triggers\",\"txt.admin.views.rules.analysis.show.automations_label\":\"Automations\",\"txt.admin.views.rules.analysis.show.automations_description\":\"Automations, like triggers, define conditions and actions that modify ticket properties and send email notifications. Automations, however, run at a specified time after the ticket property was set or updated (from one hour to 28 days), not immediately.\",\"txt.admin.views.rules.analysis.show.automations_description_link\":\"https://support.zendesk.com/entries/20012032-streamlining-workflow-with-time-based-events-and-automations\",\"txt.admin.views.rules.analysis.show.macros_label\":\"Macros\",\"txt.admin.views.rules.analysis.show.macros_description\":\"A macro is a prepared response or action that agents use to respond to support requests. There are two types: personal macros (created for an individual user) and shared macros (created by an administrator for everyone).\",\"txt.admin.views.rules.analysis.show.macros_description_link\":\"https://support.zendesk.com/entries/20011363-creating-ticket-handling-shortcuts-with-macros\",\"txt.admin.views.rules.analysis.show.views_label\":\"Views\",\"txt.admin.views.rules.analysis.show.views_description\":\"Views define a collection of tickets based on a set of criteria that convey various ticket states such as open or pending. Views enable you to create meaningful groupings of tickets in your Zendesk.\",\"txt.admin.views.rules.analysis.show.views_description_link\":\"https://support.zendesk.com/entries/20103667-using-views-to-manage-ticket-workflow\",\"txt.admin.views.rules.analysis.show.show_active_label\":\"Show active\",\"txt.admin.views.rules.analysis.show.show_inactive_label\":\"Show inactive\",\"txt.admin.views.rules.analysis.show.conditions_label\":\"Conditions\",\"txt.admin.views.rules.analysis.show.actions_label\":\"Actions\",\"txt.admin.views.rules.analysis.show.no_action_or_conditions\":\"No {{rule_type}} has any actions or conditions for the selected criteria.\",\"txt.admin.views.rules.analysis.show.label_singular_trigger\":\"trigger\",\"txt.admin.views.rules.analysis.show.label_singular_automation\":\"automation\",\"txt.admin.views.rules.analysis.show.label_singular_macro\":\"macro\",\"txt.admin.views.rules.analysis.show.label_singular_view\":\"view\",\"txt.admin.views.rules.analysis.index.property_analysis_text\":\"Property analysis for all global and group based rules (triggers, automations, views, and macros).\",\"txt.admin.views.rules.analysis.index.bolded_tags_text\":\"Bold tags indicate that they are used in custom fields.\",\"txt.admin.views.rules.analysis.index.click_to_see_rules\":\"Click a property to see how it’s being used in your business rules.\",\"txt.admin.views.rules.analysis.index.tags_actions_but_no_conditions\":\"Tags that have actions but no conditions.\",\"txt.admin.views.rules.system_rule_notice.system_rules\":\"System {{rule_name}}!\",\"txt.admin.views.rules.system_rule_notice.feature_settings\":\"feature's settings\",\"txt.admin.views.rules.system_rule_notice.configuration_of_this_feature\":\"configuration of this feature\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly\":\"A feature relies on this {{rule_name}} to work correctly. Edit the behaviour of this {{rule_name}} by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name\":\"A feature controls this {{rule_name}}, and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.system_rules_view\":\"System View!\",\"txt.admin.views.rules.system_rule_notice.system_rules_automation\":\"System Automation!\",\"txt.admin.views.rules.system_rule_notice.system_rules_trigger\":\"System Trigger!\",\"txt.admin.views.rules.system_rule_notice.system_rules_macro\":\"System Macro!\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_view\":\"A feature relies on this view to work properly. Edit the behavior of this view by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_macro\":\"A feature relies on this macro to work properly. Edit the behavior of this macro by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_trigger\":\"A feature relies on this trigger to work properly. Edit the behavior of this trigger by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_automation\":\"A feature relies on this automation to work properly. Edit the behavior of this automation by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_view\":\"A feature controls this view and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_macro\":\"A feature controls this macro and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_trigger\":\"A feature controls this trigger and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_automation\":\"A feature controls this automation and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.sort.done_label\":\"Done\",\"txt.admin.views.rules.sort.cancel_label\":\"cancel\",\"txt.admin.views.rules.sort.a_to_z\":\"A → Z\",\"txt.admin.views.rules.sort.z_to_a\":\"Z → A\",\"txt.admin.views.rules.sidebar.text_one\":\"When a ticket is created or updated, accompanying ticket property changes and comments are registered as a set of events. With triggers, you define actions to be applied if certain conditions match any of those events.\",\"txt.admin.views.rules.sidebar.text_two\":\"A trigger action can apply changes that activate another trigger.\",\"txt.admin.views.rules.sidebar.example\":\"Example\",\"txt.admin.views.rules.sidebar.example_text_one\":\"When an agent updates a ticket by changing the status to pending, you can automatically send an email notification to the ticket requester asking for more information about the support request.\",\"txt.admin.views.rules.sidebar.example_text_two\":\"To do that, you create a condition that checks for the change of status (Status is changed to Pending) and then use the Email User action to notify the requester.\",\"txt.admin.views.rules.sidebar.example_text_three\":\"You can also use placeholders in the email body to insert ticket data into the email message. For example, you can add the requester’s name using the {{ticket.requester.name}} placeholder.\",\"txt.admin.views.rules.sidebar.tip_text\":\"Tip: All trigger actions are captured as events in the ticket.\",\"txt.admin.views.rules.sidebar.automation_text_one\":\"Use automations to escalate tickets, notify agents and end-users, change assignments and more. Automations use time-based conditions to update tickets. For example, set tickets to Closed four days after they have been set to Solved.\",\"txt.admin.views.rules.sidebar.automation_text_two\":\"Be sure to check the preview match of your automation conditions before saving the automation.\",\"txt.admin.views.rules.sidebar.macro_text_one\":\"Macros are prepared responses that enable you to quickly respond to common requests with a standard reply.\",\"txt.admin.views.rules.sidebar.macro_text_two\":\"Macros can also set ticket properties for you and are applied when you create or update a ticket.\",\"txt.admin.views.rules.sidebar.macro_text_three\":\"You can also categorize your macros\",\"txt.admin.views.rules.sidebar.macro_text_four\":\"You can also use placeholders in the email body to insert ticket data into the email message. For example, you can add the requester’s name using the {{ticket.requester.name}} placeholder.\",\"txt.admin.views.rules.sidebar.trigger_referencing_macro\":\"Triggers referencing this macro:\",\"txt.admin.views.rules.sidebar.automations_referencing_macro\":\"Automations referencing this macro:\",\"txt.admin.views.rules.sidebar.views_text_one\":\"Views are lists of tickets defined by ticket properties. For example, all of your tickets with the Status set to Open are listed in the \\\"My open tickets\\\" view.\",\"txt.admin.views.rules.sidebar.views_text_two\":\"Test your view by previewing the result of your conditions.\",\"txt.admin.views.rules.sidebar.updated_on\":\"This {{rule_name}} was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_view\":\"This view was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_macro\":\"This macro was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_trigger\":\"This trigger was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_automation\":\"This automation was last updated on\",\"txt.admin.views.reports.display_report.csv_label\":\"csv\",\"txt.admin.views.reports.display_report.report_data_in_csv_format\":\"Report data in CSV format (for use with Excel, for example)\",\"txt.admin.views.reports.display_report.xml_label\":\"xml\",\"txt.admin.views.reports.display_report.report_data_in_xml\":\"Report data in XML format (for use with automated processing, for example)\",\"txt.admin.views.reports.display_report.edit_label\":\"edit\",\"txt.admin.views.reports.display_report.date_label\":\"Date\",\"txt.admin.views.reports.display_report.total_label\":\"Total\",\"txt.admin.views.reports.display_report.csv_export_available\":\"Your CSV export will be available momentarily.\",\"txt.admin.views.reports.display_report.csv_export_time_remaining\":\"Your CSV export will be available in {{time_in_words}}.\",\"txt.admin.views.reports.display_report.upgrade_label\":\"Upgrade to a Plus or Enterprise plan now.\",\"txt.admin.views.reports.export.csv_export_label\":\"CSV export\",\"txt.admin.views.reports.export.full_xml_report_label\":\"Full XML export\",\"txt.admin.views.reports.export.user_xml_export_label\":\"User XML export\",\"txt.admin.views.reports.export.about_label\":\"About\",\"txt.admin.views.reports.export.only_available_plus_enterprise\":\"Export is only available on Plus or Enterprise plans. With this feature, you can export ticket information as CSVs and configure {{good_data_for_zendesk}}.\",\"txt.admin.views.reports.export.good_data_zendesk_label\":\"GoodData for Zendesk\",\"txt.admin.views.reports.preview_errors.report_preview_label\":\"Report preview failed:\",\"txt.admin.views.reports.preview_errors.failed_to_generate_report\":\"Failed to generate the report. Check your conditions and try again. If this problem persists, contact {{support_zendesk}}.\",\"txt.admin.views.reports.reports.add_report_label\":\"add report\",\"txt.admin.views.reports.reports.clone_label\":\"clone\",\"txt.admin.views.reports.reports.edit_label\":\"edit\",\"txt.admin.views.reports.am.display.resizing_chart_label\":\"Resizing Chart...\",\"txt.admin.views.reports.am.display.download_adobe_flash\":\"To see this page properly, you need to upgrade Adobe Flash Player. Visit the Adobe web site.\",\"txt.admin.views.reports.index.reporting_label\":\"Reporting\",\"txt.admin.views.reports.index.overview_label\":\"Overview\",\"txt.admin.views.reports.index.reports_label\":\"Reports\",\"txt.admin.views.reports.index.forum_label\":\"Forum\",\"txt.admin.views.reports.index.search_label\":\"Search\",\"txt.admin.views.reports.index.voice_label\":\"Voice\",\"txt.admin.views.reports.index.export_label\":\"Export\",\"txt.admin.views.reports.index.audits_label\":\"Audit Log\",\"txt.admin.views.reports.tabs.audits.filtered_by\":\"Filtered by:\",\"txt.admin.views.reports.tabs.audits.filtered_by_show_all\":\"show all results\",\"txt.admin.views.reports.tabs.audits.column_created_at\":\"Time\",\"txt.admin.views.reports.tabs.audits.column_actor\":\"Actor\",\"txt.admin.views.reports.tabs.audits.column_ip_address\":\"IP\",\"txt.admin.views.reports.tabs.audits.column_source\":\"Item changed\",\"txt.admin.views.reports.tabs.audits.column_action\":\"Type\",\"txt.admin.views.reports.tabs.audits.column_changes\":\"Changes\",\"txt.admin.views.reports.tabs.audits.event.create\":\"Created\",\"txt.admin.views.reports.tabs.audits.event.destroy\":\"Destroyed\",\"txt.admin.views.reports.tabs.audits.event.update\":\"Updated\",\"txt.admin.views.reports.tabs.audits.error\":\"Error\",\"txt.admin.views.reports.tabs.audits.change_without_details\":\"Changed\",\"txt.admin.views.reports.tabs.audits.change\":\"{{attribute}} changed from {{old}} to {{new}}\",\"txt.admin.views.reports.tabs.audits.change_multiline\":\"From
{{old}}
To
{{new}}\",\"txt.admin.views.reports.tabs.audits.no_set\":\"not set\",\"txt.admin.views.reports.tabs.audits.change_approved\":\"Change approved\",\"txt.admin.views.reports.tabs.audits.approval_required\":\"Approval required\",\"txt.admin.views.reports.tabs.audits.attribute.roles\":\"Role\",\"txt.admin.views.reports.tabs.audits.attribute.crypted_password\":\"Password\",\"txt.admin.views.reports.tabs.audits.attribute.security_policy_id\":\"Security policy type\",\"txt.admin.views.reports.tabs.audits.attribute.billing_cycle_type\":\"Billing cycle type\",\"txt.admin.views.reports.tabs.audits.attribute.max_agents\":\"Max. agents\",\"txt.admin.views.reports.tabs.audits.attribute.plan_type\":\"Plan type\",\"txt.admin.views.reports.tabs.audits.attribute.title\":\"Title\",\"txt.admin.views.reports.tabs.audits.attribute.definition\":\"Definition\",\"txt.admin.views.reports.tabs.audits.attribute.trial_expires_on\":\"Trial expires on\",\"txt.admin.views.reports.tabs.audits.attribute.is_active\":\"Status\",\"txt.admin.views.reports.tabs.audits.attribute.is_trial\":\"In trial\",\"txt.admin.views.reports.tabs.audits.definition.actions\":\"Actions\",\"txt.admin.views.reports.tabs.audits.definition.conditions_all\":\"All\",\"txt.admin.views.reports.tabs.audits.definition.conditions_any\":\"Any\",\"txt.admin.views.reports.tabs.audits.model.subscription\":\"Subscription\",\"txt.admin.views.reports.tabs.audits.model.gooddata_integration\":\"GoodData Integration\",\"txt.admin.views.reports.tabs.audits.model.account\":\"Account\",\"txt.admin.views.reports.tabs.audits.model.rule\":\"Rule\",\"txt.admin.views.reports.tabs.audits.model.automation\":\"Automation\",\"txt.admin.views.reports.tabs.audits.model.macro\":\"Macro\",\"txt.admin.views.reports.tabs.audits.model.trigger\":\"Trigger\",\"txt.admin.views.reports.tabs.audits.model.view\":\"View\",\"txt.admin.views.reports.tabs.audits.model.account_property_set\":\"Account setting\",\"txt.admin.views.reports.tabs.audits.model.zuora_subscription\":\"Zuora subscription\",\"txt.admin.views.reports.tabs.audits.model.ticket\":\"Ticket\",\"txt.admin.views.reports.tabs.audits.model.user\":\"User\",\"txt.admin.views.reports.tabs.audits.is_trial.active\":\"active\",\"txt.admin.views.reports.tabs.audits.is_trial.inactive\":\"inactive\",\"txt.admin.views.reports.tabs.forum_analytics.upgrade_now\":\"Upgrade now\",\"txt.admin.views.reports.tabs.forum_analytics.learn_more\":\"Learn more\",\"txt.admin.views.reports.tabs.forum_analytics.forum_analytics_label\":\"Forum Analytics\",\"txt.admin.views.reports.tabs.forum_analytics.forum_analytics_text\":\"Forum Analytics gives you unique insights onto how your customers engage with your self-service forums.\",\"txt.admin.views.reports.tabs.forum_analytics.summary_for_last_30_days\":\"Summary stats for the last 30 days\",\"txt.admin.views.reports.tabs.forum_analytics.relevant_topics_in_context\":\"Relevant topics provided in-context\",\"txt.admin.views.reports.tabs.voice.learn_more\":\"Learn more\",\"txt.admin.views.reports.tabs.voice.zendesk_voice_label\":\"Zendesk Voice\",\"txt.admin.views.reports.tabs.voice.zendesk_voice_text\":\"Zendesk Voice enables you to create your call center in minutes and track interactions as tickets.\",\"txt.admin.views.reports.tabs.voice.live_call_queue\":\"Live call queue\",\"txt.admin.views.reports.tabs.voice.activity_in_last_24_hours\":\"Activity in last 24 hours\",\"txt.admin.views.reports.tabs.search.learn_more\":\"Learn more\",\"txt.admin.views.reports.tabs.search.end_user_searches\":\"End-user searches\",\"txt.admin.views.reports.tabs.search.last_30_days_label\":\"(last 30 days)\",\"txt.admin.views.reports.tabs.search.total_label\":\"Total\",\"txt.admin.views.reports.tabs.search.with_no_results_label\":\"With no results\",\"txt.admin.views.reports.tabs.search.with_no_clicks_label\":\"With no clicks\",\"txt.admin.views.reports.tabs.search.tickets_created_label\":\"Tickets created\",\"txt.admin.views.reports.tabs.search.feedback_tab_only_label\":\"Feedback Tab only\",\"txt.admin.views.reports.tabs.search.csv_label\":\"CSV\",\"txt.admin.views.reports.tabs.search.top_500_users\":\"Top 500 end-user searches\",\"txt.admin.views.reports.tabs.search.search_analytics_label\":\"Search Analytics\",\"txt.admin.views.reports.tabs.search.search_analytics_text\":\"Search Analytics helps you evaluate and optimize your forums content.\",\"txt.admin.views.reports.tabs.search.number_with_no_results_label\":\"Number with no results\",\"txt.admin.views.reports.tabs.search.number_with_no_clicks_label\":\"Number with no clicks\",\"txt.admin.views.reports.tabs.search.number_tickets_created_label\":\"Number tickets created\",\"txt.admin.views.reports.tabs.overview.metrics_overview_intro_text\":\"Get access to key metrics and the ability to analyze data for underlying trends. Reporting, advanced analytics, and data to benchmark performance are all available to you.\",\"txt.admin.views.reports.tabs.overview.ticket_stats_label\":\"Tickets Stats\",\"txt.admin.views.reports.tabs.overview.forum_stats_label\":\"Forum Stats\",\"txt.admin.views.reports.tabs.overview.new_tickets_label\":\"New Tickets\",\"txt.admin.views.reports.tabs.overview.solved_tickets_label\":\"Solved Tickets\",\"txt.admin.views.reports.tabs.overview.hr_first_response_label\":\"hrs. First Response\",\"txt.admin.views.reports.tabs.overview.first_response_in_hrs_label\":\"First Response in Hrs.\",\"txt.admin.views.reports.tabs.overview.satisfaction_label\":\"Satisfaction Rating\",\"txt.admin.views.reports.tabs.overview.total_searches_label\":\"Total Searches\",\"txt.admin.views.reports.tabs.overview.tickets_created_label\":\"Tickets Created\",\"txt.admin.views.reports.tabs.overview.learn_about_gooddata_zendesk\":\"Learn about {{gooddata_zendesk}}. Advanced analytics and powerful reporting for Plus and Enterprise customers.\",\"txt.admin.views.reports.tabs.overview.learn_about_avance_analytics\":\"Learn about advanced analytics and powerful reporting for Plus and Enterprise customers at no additional charge\",\"txt.admin.views.reports.tabs.overview.compare_satisfaction_ratings\":\"Compare your satisfaction ratings, ticket volume, response times, and more to the industry, company, and audience.\",\"txt.admin.views.reports.tabs.overview.learn_more_label\":\"Learn more\",\"txt.admin.views.reports.edit.add_new_report_label\":\"Add new report\",\"txt.admin.views.reports.edit.edit_report_label\":\"Edit report\",\"txt.admin.views.reports.edit.error_max_8_data_series\":\"A report can have a maximum of 8 data series.\",\"txt.admin.views.reports.edit.submitting_label\":\"Submitting...\",\"txt.admin.views.reports.edit.deleteing_label\":\"Deleting...\",\"txt.admin.views.reports.edit.previewing_label\":\"Previewing...\",\"txt.admin.views.reports.edit.invalid_action_notice\":\"Invalid action. You can contact support.\",\"txt.admin.views.reports.edit.report_title_label\":\"Report title\",\"txt.admin.views.reports.edit.reporting_period_label\":\"Reporting period\",\"txt.admin.views.reports.edit.relative_to_today_label\":\"Relative to today\",\"txt.admin.views.reports.edit.fixed_date_interval_label\":\"Fixed date interval\",\"txt.admin.views.reports.edit.last_week_label\":\"Last week\",\"txt.admin.views.reports.edit.last_2_weeks_label\":\"Last 2 weeks\",\"txt.admin.views.reports.edit.last_month_label\":\"Last month\",\"txt.admin.views.reports.edit.last_3_months_label\":\"Last 3 months\",\"txt.admin.views.reports.edit.data_series_label\":\"Data series\",\"txt.admin.views.reports.edit.legend_for_this_data_series\":\"Legend for this data series...\",\"txt.admin.views.reports.edit.add_data_series_label\":\"Add data series »\",\"txt.admin.views.reports.edit.submit_label\":\"Submit\",\"txt.admin.views.reports.edit.to_label\":\"to\",\"txt.admin.views.reports.edit.delete_this_report_label\":\"Delete this report?\",\"txt.admin.views.reports.sidebar.text_one\":\"Click any report title to display its corresponding chart and data table. Administrators can reconfigure reports and add new reports.\",\"txt.admin.views.reports.sidebar.text_two\":\"A report can consist of up to eight series, each of which is shown as a column in a table and a graph (line) in a chart.\",\"txt.admin.views.reports.sidebar.text_three\":\"It can render a relative period (last month, last week, and so on) or a fixed period (Jan 1st to Jan 20th, for example) up to three months. Each series consists of either:\",\"txt.admin.views.reports.sidebar.created_tickets_label\":\"Created tickets (on the day)\",\"txt.admin.views.reports.sidebar.resolved_tickets_label\":\"Resolved tickets (on the day)\",\"txt.admin.views.reports.sidebar.unsolved_tickets_label\":\"Unsolved tickets (ticket that are New, Open, or Pending on the day)\",\"txt.admin.views.reports.sidebar.old_tickets_label\":\"Old tickets (tickets that are Solved or Closed on the day)\",\"txt.admin.views.reports.sidebar.all_tickets_label\":\"All tickets (any ticket state)\",\"txt.admin.views.reports.sidebar.text_four\":\"Each series can be filtered using ticket properties. For example, customer (organization), tags, and resolution time.\",\"txt.admin.views.reports.sidebar.text_five\":\"The report consists of a visual chart of the data series, as well as a table.\",\"txt.admin.views.reports.sidebar.text_six\":\"The data series is labeled according to the legend that was given when the report was created.\",\"txt.admin.views.reports.sidebar.advance_analytics_good_data\":\"Advanced analytics with GoodData\",\"txt.admin.views.reports.sidebar.plus_enterprise_elegible_for_gooddata\":\"Plus and Enterprise accounts are eligible for {{good_data_zendesk}}.\",\"txt.admin.views.reports.sidebar.view_dashboard_prebuild_reports\":\"View dashboards and pre-built reports for ticket resolution, agent performance, and trending metrics.\",\"txt.admin.views.reports.sidebar.slice_dice_ticket\":\"Analyze your ticket data however you want.\",\"txt.admin.views.reports.sidebar.daily_exports\":\"Automatically receive daily exports of your Zendesk ticket data.\",\"txt.admin.views.reports.sidebar.get_started_now_label\":\"Get started now.\",\"txt.admin.views.reports.sidebar.advance_analytics_with_gooddata\":\"Advanced analytics with GoodData\",\"txt.admin.views.reports.sidebar.updgrade_now_label\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.reports.sidebar.gain_ability_to\":\"and gain the ability to:\",\"txt.admin.views.reports.benchmark.title\":\"Zendesk Benchmark\",\"txt.admin.views.reports.benchmark.description\":\"See how you stack up against your peers.\",\"txt.admin.views.reports.advanced_analytics.title\":\"Advanced Analytics\",\"txt.admin.views.reports.advanced_analytics.description\":\"Access GoodData for Zendesk now.\",\"txt.admin.views.tags.index.most_popular_tags_label\":\"Most popular tags\",\"txt.admin.views.tags.index.popular_tags_label\":\"Popular tags\",\"txt.admin.views.tags.index.popular_tags_text_one\":\"You have not used any tags in the last two months. Begin adding tags to your tickets and entries and they will appear here.\",\"txt.admin.views.tags.index.popular_tags_text_two\":\"The tag cloud below is generated based on the 100 most used tags in the last two months. The cloud is updated daily.\",\"txt.admin.views.tags.show.tickets_tagged_with_tag\":\"Tickets tagged with {{tag}}\",\"txt.admin.views.tags.show.topics_tagged_with_tag\":\"Topics tagged with {{tag}}\",\"txt.admin.views.tags.show.browse_label\":\"Browse\",\"txt.admin.views.tags.show.by_tags_label\":\"by tags:\",\"txt.admin.views.tags.show.tickets_tag_with_tag\":\"Tickets tagged with {{tag}}\",\"txt.admin.views.tags.show.no_tickets_found\":\"No tickets found matching {{tag}}\",\"txt.admin.views.tags.show.no_topics_found_matching\":\"No topics found matching {{tag}}\",\"txt.admin.views.tags.show.remove_tag_tag_from_tickets\":\"Remove tag {{tag}} from all topics and open tickets.\",\"txt.admin.views.tags.show.message_about_to_remove_tag\":\"You are about to remove tag {{tag}} from all tickets and topics.\",\"txt.admin.views.tags.show.no_triggers_will_be_triggered\":\"No triggers will execute in the process, and the tag removal will not be registered in the ticket events.\",\"txt.admin.views.tags.show.proceed_label\":\"Proceed?\",\"txt.admin.views.tags.show.topics_found.one\":\"1 topic found\",\"txt.admin.views.tags.show.topics_found.other\":\"{{count}} topics found\",\"txt.admin.views.suspended_tickets.failed.suspended_tickets_not_recovered.one\":\"Suspended ticket could not be recovered:\",\"txt.admin.views.suspended_tickets.failed.suspended_tickets_not_recovered.other\":\"Suspended tickets could not be recovered:\",\"txt.admin.views.suspended_tickets.failed.create_as_new_ticket\":\"create this as new ticket\",\"txt.admin.views.suspended_tickets.failed.add_comment_by_original_requester\":\"add as a comment by original requester ({{email}})\",\"txt.admin.views.suspended_tickets.sidebar.text_one\":\"The list on the left shows suspended tickets. A suspended ticket is a ticket that was submitted by email but was not approved for some reason. For example, the email was detected as spam or the email was sent by an unknown user (Zendesk does not support anonymous users).\",\"txt.admin.views.suspended_tickets.sidebar.text_two\":\"You can view the contents of the email by clicking its subject. From there, you also have the option of performing a recovery.\",\"txt.admin.views.suspended_tickets.sidebar.text_three\":\"You can sort this view by clicking any of the column titles.\",\"txt.admin.views.suspended_tickets.sidebar.text_four\":\"Suspended tickets are automatically deleted after 2 weeks.\",\"txt.admin.views.suspended_tickets.sidebar.here_label\":\"here\",\"txt.admin.views.suspended_tickets.sidebar.read_more_about_suspended_tickets\":\"Read more about suspended tickets {{here}}.\",\"txt.admin.views.suspended_tickets.sidebar.text_five\":\"This is a suspended ticket. If you determine that this ticket should be approved, click the recover link. Otherwise you can delete it.\",\"txt.admin.views.suspended_tickets.sidebar.zendesk_support_label\":\"Zendesk support\",\"txt.admin.views.suspended_tickets.sidebar.text_six\":\"If you recover this ticket, and do not want similar emails to become suspended in the future, you can change your account settings. If you aren't sure what to do, you can contact {{zendesk_support}}.\",\"txt.admin.views.suspended_tickets.index.suspended_tickets_label\":\"Suspended tickets\",\"txt.admin.views.suspended_tickets.index.rss_label\":\"RSS\",\"txt.admin.views.suspended_tickets.index.rss_for_suspended_tickets\":\"RSS feed for suspended tickets\",\"txt.admin.views.suspended_tickets.index.no_suspended_tickets_label\":\"There are no suspended tickets.\",\"txt.admin.views.suspended_tickets.index.received_label\":\"Received\",\"txt.admin.views.suspended_tickets.index.subject_label\":\"Subject\",\"txt.admin.views.suspended_tickets.index.sender_label\":\"Sender\",\"txt.admin.views.suspended_tickets.index.cause_of_suspension_label\":\"Cause of suspension\",\"txt.admin.views.suspended_tickets.index.recovered_selected_label\":\"Recover selected\",\"txt.admin.views.suspended_tickets.index.delete_selected_label\":\"Delete selected\",\"txt.admin.views.suspended_tickets.index.delete_all_label\":\"Delete all\",\"txt.admin.views.suspended_tickets.index.submit_label\":\"Submit\",\"txt.admin.views.suspended_tickets.index.submitting_label\":\"Submitting...\",\"txt.admin.views.suspended_tickets.index.confirmation_delete_all_many_pages\":\"This will permanently delete all suspended tickets, not just the ones on this page. Continue?\",\"txt.admin.views.suspended_tickets.index.confirmation_delete_all\":\"This will permanently delete all suspended tickets. Continue?\",\"txt.admin.views.suspended_tickets.index.confirmation_delete_selected\":\"This will permanently delete the selected suspended tickets. Continue?\",\"txt.admin.views.suspended_tickets.show.suspended_ticket_label\":\"Suspended ticket\",\"txt.admin.views.suspended_tickets.show.delete_label\":\"Delete\",\"txt.admin.views.suspended_tickets.show.submit_label\":\"Submit\",\"txt.admin.views.suspended_tickets.show.confirm_delete_ticket\":\"Delete the suspended ticket '{{ticket_title}}'?\",\"txt.admin.views.suspended_tickets.show.or_label\":\"or\",\"txt.admin.views.suspended_tickets.show.subject_label\":\"Subject\",\"txt.admin.views.suspended_tickets.show.cause_of_suspension_label\":\"Cause of suspension\",\"txt.admin.views.suspended_tickets.show.read_more_about_suspension_cause_here\":\"read more about suspension causes {{here}}\",\"txt.admin.views.suspended_tickets.show.message_id_label\":\"Message ID\",\"txt.admin.views.suspended_tickets.show.from_label\":\"From\",\"txt.admin.views.suspended_tickets.show.received_label\":\"Received\",\"txt.admin.views.suspended_tickets.show.content_label\":\"Content\",\"txt.admin.views.suspended_tickets.show.attachments_label\":\"Attachments\",\"txt.admin.views.suspended_tickets.show.associated_with_ticket_label\":\"Associated with ticket\",\"txt.admin.views.ticket_field.field_assignee.agents_in_help_desk\":\"Agents in your Zendesk: {{agents_separated_comma}}\",\"txt.admin.views.ticket_field.field_assignee.field_will_not_appear_ticket_form\":\"This field will not appear on your ticket form because you have only one agent in your Zendesk. All tickets will be assigned to that agent.\",\"txt.admin.views.ticket_field.field_checkbox.enter_tag_added\":\"Enter a tag to add to the ticket when the checkbox is selected. Use the tag to filter your views, triggers, and automations.\",\"txt.admin.views.ticket_field.field_checkbox.tag_optional\":\"Tag (optional)\",\"txt.admin.views.ticket_field.field_group.groups_in_help_desk\":\"Groups in your Zendesk: {{groups_with_commas}}\",\"txt.admin.views.ticket_field.field_group.field_will_not_appear\":\"This field will not appear on your ticket form because you have only one group in your Zendesk. All tickets will be assigned to that group.\",\"txt.admin.views.ticket_field.field_priority.low_normal_high_urgent\":\"Low, Normal, High, or Urgent\",\"txt.admin.views.ticket_field.field_priority.normal_high_label\":\"Normal or High\",\"txt.admin.views.ticket_field.field_status.enable_status_hold_label\":\"Add status On-hold\",\"txt.admin.views.ticket_field.field_status.enable_status_hold_description\":\"A ticket with status set to On-hold means that a response is needed from a third-party, not the requester or the assignee.
You can generate reports based on On-hold times. On-hold is included in the Requester Wait Time metrics, but not the Agent Wait Time metrics.
Enable this option to add On-hold as a ticket status.\",\"txt.admin.views.ticket_field.field_regexp.enter_ruby_regular_expression\":\"Enter a Ruby regular expression to validate this field with:\",\"txt.admin.views.ticket_field.field_regexp.examples_label\":\"Examples: {{regular_expression_zip_code}} (zip code), {{regular_expression_ssn}} (US social security number)\",\"txt.admin.views.ticket_field.field_tagger.explanation_text_one\":\"On the ticket form users will see a drop-down field with the values you define in this section. The ticket will be tagged accordingly when submitted.\",\"txt.admin.views.ticket_field.field_tagger.title_label\":\"Title:\",\"txt.admin.views.ticket_field.field_tagger.tag_label\":\"Tag:\",\"txt.admin.views.ticket_field.field_tagger.add_tag_option_label\":\"Add tag option\",\"txt.admin.views.ticket_field.field_tagger.sort_field_alpabetically\":\"Sort field options alphabetically by title upon save.\",\"txt.admin.views.ticket_field.field_ticket_type.questions_incidents_problems_tasks\":\"Questions, Incidents, Problems, or Tasks\",\"txt.admin.views.ticket_field.form.for_agents_label\":\"For agents\",\"txt.admin.views.ticket_field.form.field_title_shown_to_agents_label\":\"Field title shown to agents\",\"txt.admin.views.ticket_field.form.system_field_cant_edit\":\"This is a system field, so you cannot edit the field title.\",\"txt.admin.views.ticket_field.form.required_label_caps\":\"Required\",\"txt.admin.views.ticket_field.form.field_cannot_be_blank_when_solved\":\"Field cannot be blank when an agent solves a ticket.\",\"txt.admin.views.ticket_field.form.collapse_default_label\":\"Collapse as default\",\"txt.admin.views.ticket_field.form.hide_field_behind_more\":\"On the edit ticket page, hide the field behind a \\\"more\\\" link.\",\"txt.admin.views.ticket_field.form.useful_custom_fields_not_frequently_used\":\"Useful if you have custom fields that are not frequently used.\",\"txt.admin.views.ticket_field.form.for_end_users_label\":\"For end-users\",\"txt.admin.views.ticket_field.form.visible_label\":\"Visible\",\"txt.admin.views.ticket_field.form.field_visible_to_end_users_ticket_page\":\"The field is visible to end-users on their ticket page.\",\"txt.admin.views.ticket_field.form.title_label_caps\":\"Title\",\"txt.admin.views.ticket_field.form.field_title_shown_to_end_users\":\"Field title shown to end-users\",\"txt.admin.views.ticket_field.form.editable_label_caps\":\"Editable\",\"txt.admin.views.ticket_field.form.field_can_be_edited_by_end_user\":\"Field can be edited by the end-user when submitting a ticket online.\",\"txt.admin.views.ticket_field.form.description_optional_label\":\"Description (optional)\",\"txt.admin.views.ticket_field.form.end_user_required_to_enter_value_when_submitting\":\"The end-user is required to enter a value for this field when submitting a ticket online.\",\"txt.admin.views.ticket_field.form.field_options_label\":\"Field options\",\"txt.admin.views.ticket_field.form.delete_label_caps\":\"Delete\",\"txt.admin.views.ticket_field.form.delete_ticket_confirmation_message\":\"Delete ticket field '{{ticket_field}}'?\",\"txt.admin.views.ticket_field.form.update_field_label\":\"Update field\",\"txt.admin.views.ticket_field.form.add_field_label\":\"Add field\",\"txt.admin.views.ticket_field.form.updating_field_label\":\"Updating field\",\"txt.admin.views.ticket_field.form.adding_field_label\":\"Adding field\",\"txt.admin.views.ticket_field.list_for_index.add_custom_field_label\":\"add custom field\",\"txt.admin.views.ticket_field.list_for_index.active_fields_label\":\"Active fields\",\"txt.admin.views.ticket_field.list_for_index.deactivate_label\":\"deactivate\",\"txt.admin.views.ticket_field.list_for_index.edit_label\":\"edit\",\"txt.admin.views.ticket_field.list_for_index.reorder_label_caps\":\"Reorder\",\"txt.admin.views.ticket_field.list_for_index.changing_order_ticket_fields\":\"You're changing the order of your ticket fields.\",\"txt.admin.views.ticket_field.list_for_index.order_affect_public_fields_only\":\"The order only affects the public fields on the end-user ticket form.\",\"txt.admin.views.ticket_field.list_for_index.done_label_caps\":\"Done\",\"txt.admin.views.ticket_field.list_for_index.cancel_label\":\"cancel\",\"txt.admin.views.ticket_field.list_for_index.inactive_field_label_caps\":\"Inactive fields\",\"txt.admin.views.ticket_field.list_for_index.activate_label\":\"activate\",\"txt.admin.views.ticket_field.setting_left.editable_label\":\"editable\",\"txt.admin.views.ticket_field.setting_left.visible_label\":\"visible\",\"txt.admin.views.ticket_field.setting_left.system_label_caps\":\"System\",\"txt.admin.views.ticket_field.sidebar.editing_system_ticket_field\":\"You are editing a system ticket field, so not all options on this page are editable.\",\"txt.admin.views.ticket_field.sidebar.custom_field_id\":\"Custom field ID:\",\"txt.admin.views.ticket_field.sidebar.here_is_how_label\":\"Learn more.\",\"txt.admin.views.ticket_field.sidebar.psst_label\":\"Hey!\",\"txt.admin.views.ticket_field.sidebar.want_to_categorize_drop_down_options_label\":\"Want to categorize your drop-down options?\",\"txt.admin.views.ticket_field.sidebar.use_rubular_to_validate\":\"The regular expressions are Ruby dialect. You can use {{rubular}} to test and validate your regular expressions. There's also a quick reference for the syntax (at the bottom).\",\"txt.admin.views.ticket_field.sidebar.see_examples_inspiration\":\"See the following examples:\",\"txt.admin.views.ticket_field.sidebar.url_validation_label\":\"URL validation\",\"txt.admin.views.ticket_field.sidebar.5_digit_zip_code_label\":\"5 digit zip codes\",\"txt.admin.views.ticket_field.sidebar.date_label\":\"yyyy-mm-dd date\",\"txt.admin.views.ticket_field.sidebar.us_social_security_label\":\"US social security\",\"txt.admin.views.ticket_field.edit.edit_label_caps\":\"Edit\",\"txt.admin.views.ticket_field.edit.add_label_caps\":\"Add\",\"txt.admin.views.ticket_field.edit.edit_label_caps_with_params\":\"Edit {{ticket_field}}\",\"txt.admin.views.ticket_field.edit.add_label_caps_with_params\":\"Add {{ticket_field}}\",\"txt.admin.views.ticket_field.index.ticket_fields_label_caps\":\"Ticket Fields\",\"txt.admin.views.ticket_field.index.ticket_qualified_through_ticket_fields\":\"A ticket is qualified through ticket fields, some of which can be configured.\",\"txt.admin.views.ticket_field.index.ticket_fields_can_be\":\"In addition to appearing on agent ticket forms, ticket fields can be:\",\"txt.admin.views.ticket_field.index.visible_to_end_user_label\":\"Visible to end-users\",\"txt.admin.views.ticket_field.index.editable_to_end_users\":\"Editable and visible to end-users\",\"txt.admin.views.ticket_field.index.can_add_own_custom_ticket_fields\":\"You can add your own custom ticket fields.\",\"txt.admin.views.ticket_field.index.ticket_fields_label_ticket_in_caps\":\"Ticket fields\",\"txt.admin.views.ticket_field.select_field_to_add.select_field_type_title\":\"Select field type\",\"txt.admin.views.ticket_field.select_field_to_add.select_field_to_add\":\"Select a field type to add\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_example_title\":\"Favorite animal\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_example_option_one\":\"Frog\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_example_option_two\":\"Bird\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_example_option_three\":\"Liger\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_list_label\":\"Drop-down list\",\"txt.admin.views.ticket_field.select_field_to_add.drop_down_text\":\"Provide a drop-down list with options you define. The ticket will be tagged accordingly.\",\"txt.admin.views.ticket_field.select_field_to_add.select_label\":\"select »\",\"txt.admin.views.ticket_field.select_field_to_add.text_example_title\":\"Department\",\"txt.admin.views.ticket_field.select_field_to_add.text_example_value\":\"Sales\",\"txt.admin.views.ticket_field.select_field_to_add.text_label\":\"Text\",\"txt.admin.views.ticket_field.select_field_to_add.text_text\":\"Capture small text.\",\"txt.admin.views.ticket_field.select_field_to_add.multi_line_text_example_title\":\"Detailed description\",\"txt.admin.views.ticket_field.select_field_to_add.multi_line_text_example_value\":\"That is a lot of data!\",\"txt.admin.views.ticket_field.select_field_to_add.multi_line_text_label\":\"Multi-line text\",\"txt.admin.views.ticket_field.select_field_to_add.multi_line_text_text\":\"Capture larger amounts of text, typically spanning multiple lines.\",\"txt.admin.views.ticket_field.select_field_to_add.numeric_example_title\":\"Age (required)\",\"txt.admin.views.ticket_field.select_field_to_add.numeric_label\":\"Numeric\",\"txt.admin.views.ticket_field.select_field_to_add.numeric_text\":\"Capture a numeric value. Only integers allowed.\",\"txt.admin.views.ticket_field.select_field_to_add.decimal_example_title\":\"Suggested price\",\"txt.admin.views.ticket_field.select_field_to_add.decimal_label\":\"Decimal\",\"txt.admin.views.ticket_field.select_field_to_add.decimal_text\":\"Capture a decimal value.\",\"txt.admin.views.ticket_field.select_field_to_add.checkbox_example_title\":\"May we contact you?\",\"txt.admin.views.ticket_field.select_field_to_add.checkbox_label\":\"Checkbox\",\"txt.admin.views.ticket_field.select_field_to_add.checkbox_text\":\"Capture a yes/no value.\",\"txt.admin.views.ticket_field.select_field_to_add.date_example_title\":\"Select a date\",\"txt.admin.views.ticket_field.select_field_to_add.date_label\":\"Date\",\"txt.admin.views.ticket_field.select_field_to_add.date_text\":\"Capture a date in the future or past.\",\"txt.admin.views.ticket_field.select_field_to_add.regular_expression_example_title\":\"Product ID\",\"txt.admin.views.ticket_field.select_field_to_add.regular_expression_label\":\"Regular Expression\",\"txt.admin.views.ticket_field.select_field_to_add.regular_expression_text\":\"Capture input that verifies according to a regular expression that you define.\",\"txt.admin.views.slas.active_sla.deactivate_label\":\"deactivate\",\"txt.admin.views.slas.active_sla.edit_label\":\"edit\",\"txt.admin.views.slas.inactive_sla.activate_label\":\"activate\",\"txt.admin.views.slas.sidebar.text_one\":\"Service targets make part of your SLA (Service Level Agreement).\",\"txt.admin.views.slas.sidebar.text_two\":\"Tickets that threaten your service targets are highlighted in separate system-generated views.\",\"txt.admin.views.slas.edit.edit_sla_label\":\"Edit SLA service target\",\"txt.admin.views.slas.edit.add_sla_label\":\"Add SLA service target\",\"txt.admin.views.slas.edit.tickets_threaten_this_sla\":\"Tickets that threaten this SLA service target\",\"txt.admin.views.slas.edit.fulfillment_target\":\"Fulfillment target\",\"txt.admin.views.slas.edit.percentage_that_must_comply\":\"Percentage of tickets that, according to your SLA, must comply with the conditions below.\",\"txt.admin.views.slas.edit.sla_conditions_label\":\"SLA Conditions\",\"txt.admin.views.slas.edit.any_ticket_type_label\":\"(any ticket type)\",\"txt.admin.views.slas.edit.questions_label\":\"questions\",\"txt.admin.views.slas.edit.incidents_label\":\"incidents\",\"txt.admin.views.slas.edit.problems_label\":\"problems\",\"txt.admin.views.slas.edit.tickets_label\":\"Tickets\",\"txt.admin.views.slas.edit.with_priority_label\":\"with a priority\",\"txt.admin.views.slas.edit.equal_to_label\":\"equal to\",\"txt.admin.views.slas.edit.less_than_label\":\"less than\",\"txt.admin.views.slas.edit.greater_than_label\":\"greater than\",\"txt.admin.views.slas.edit.any_priority_label\":\"(any priority)\",\"txt.admin.views.slas.edit.and_in_organization_label\":\"and in organization\",\"txt.admin.views.slas.edit.select_none_to_use_any_organization\":\"(select \\\"None\\\" to use any organization)\",\"txt.admin.views.slas.edit.must_be_assigned_to_an_agent\":\"must be assigned to an agent\",\"txt.admin.views.slas.edit.immediately_label\":\"immediately\",\"txt.admin.views.slas.edit.within_one_hour_label\":\"within 1 hour\",\"txt.admin.views.slas.edit.within_two_hours_label\":\"within 2 hours\",\"txt.admin.views.slas.edit.within_four_hours_label\":\"within 4 hours\",\"txt.admin.views.slas.edit.within_eight_hours_label\":\"within 8 hours\",\"txt.admin.views.slas.edit.within_sixteen_hours_label\":\"within 16 hours\",\"txt.admin.views.slas.edit.within_one_day_label\":\"within 1 day\",\"txt.admin.views.slas.edit.and_solved_with_in_label\":\"and solved within\",\"txt.admin.views.slas.edit.1_hour\":\"1 hour\",\"txt.admin.views.slas.edit.2_hours\":\"2 hours\",\"txt.admin.views.slas.edit.4_hours\":\"4 hours\",\"txt.admin.views.slas.edit.6_hours\":\"6 hours\",\"txt.admin.views.slas.edit.8_hours\":\"8 hours\",\"txt.admin.views.slas.edit.16_hours\":\"16 hours\",\"txt.admin.views.slas.edit.1_day\":\"1 day\",\"txt.admin.views.slas.edit.2_days\":\"2 days\",\"txt.admin.views.slas.edit.3_days\":\"3 days\",\"txt.admin.views.slas.edit.4_days\":\"4 days\",\"txt.admin.views.slas.edit.5_days\":\"5 days\",\"txt.admin.views.slas.edit.1_week\":\"1 week\",\"txt.admin.views.slas.edit.10_days\":\"10 days\",\"txt.admin.views.slas.edit.2_weeks\":\"2 weeks\",\"txt.admin.views.slas.edit.in_label\":\"in\",\"txt.admin.views.slas.edit.calendar_hours_label\":\"calendar hours\",\"txt.admin.views.slas.edit.business_hours_label\":\"business hours\",\"txt.admin.views.slas.edit.delete_label\":\"Delete\",\"txt.admin.views.slas.edit.update_sla\":\"Update SLA service target.\",\"txt.admin.views.slas.edit.updating_label\":\"Updating\",\"txt.admin.views.slas.edit.add_sla\":\"Add SLA service target.\",\"txt.admin.views.slas.edit.adding_label\":\"Adding\",\"txt.admin.views.slas.index.sla_label\":\"SLA service targets\",\"txt.admin.views.slas.index.add_target_label\":\"add target\",\"txt.admin.views.slas.index.active_targets\":\"Active targets ({{active_targets}})\",\"txt.admin.views.slas.index.inactive_targets\":\"Inactive targets ({{active_targets}})\",\"txt.admin.views.voice.settings.call_activity.current_queue_activity_label\":\"Current Queue Activity\",\"txt.admin.views.voice.settings.call_activity.calls_waiting_label\":\"Calls Waiting\",\"txt.admin.views.voice.settings.call_activity.average_wait_time_label\":\"Average Wait Time\",\"txt.admin.views.voice.settings.call_activity.longest_wait_time_label\":\"Longest Wait Time\",\"txt.admin.views.voice.settings.call_activity.queue_activity_last_24_hours\":\"Queue Activity, Last 24 Hours\",\"txt.admin.views.voice.settings.call_activity.total_calls_label\":\"Total Calls\",\"txt.admin.views.voice.settings.call_activity.most_calls_waiting_label\":\"Most Calls Waiting\",\"txt.admin.views.voice.settings.call_activity.longest_wait_time\":\"Longest Wait Time\",\"txt.admin.views.voice.settings.call_activity.average_talk_time_label\":\"Average Talk Time\",\"txt.admin.views.voice.settings.call_activity.agent_activity_last_24_hours_label\":\"Agent Activity, Last 24 Hours\",\"txt.admin.views.voice.settings.call_activity.agent_label\":\"Agent\",\"txt.admin.views.voice.settings.call_activity.time_available_label\":\"Time Available\",\"txt.admin.views.voice.settings.call_activity.calls_accepted_label\":\"Calls Accepted\",\"txt.admin.views.voice.settings.call_activity.calls_denied_label\":\"Calls Denied\",\"txt.admin.views.voice.settings.call_activity.calls_missed_label\":\"Calls Missed\",\"txt.admin.views.voice.settings.call_activity.avg_talk_time_label\":\"Avg Talk Time\",\"txt.admin.views.voice.settings.index.general_settings\":\"General Settings\",\"txt.admin.views.voice.settings.index.numbers\":\"Numbers\",\"txt.admin.views.voice.settings.index.greetings\":\"Greetings\",\"txt.admin.views.voice.settings.index.call_activity\":\"Call Activity\",\"txt.admin.views.voice.settings.index.call_history\":\"Call History\",\"txt.admin.views.voice.settings.index.About_Voice\":\"About Voice\",\"txt.admin.views.voice.settings.index.learn_more\":\"Learn more\",\"txt.admin.views.voice.settings.index.Learn_more_about_using_Voice\":\"{{learn_more}} about using Zendesk Voice.\",\"txt.admin.views.voice.settings.index.no_phone_number_label\":\"Choose a phone number for your Zendesk account.\",\"txt.admin.views.voice.settings.index.no_phone_number_help_label\":\"While you evaluate the service, your phone number is free and you will have $1.00 of available call credit.\",\"txt.admin.views.voice.settings.index.number_picker_select_number_continue_button_label\":\"Choose number\",\"txt.admin.views.voice.settings.index.number_picker_confirm_number_chosen_title\":\"You have chosen the following phone number:\",\"txt.admin.views.voice.settings.index.number_picker_confirm_number_chosen_trial_msg\":\"This phone number is free while you evaluate Zendesk Voice and can only be changed after adding this feature to your account's subscription.\",\"txt.admin.views.voice.settings.index.number_picker_confirm_number_chosen_cost_trial\":\"After you add Zendesk Voice, the following will be deducted from your balance, monthly:\",\"txt.admin.views.voice.settings.index.number_picker_confirm_number_chosen_cost_customer\":\"The following will be deducted from your balance, monthly:\",\"txt.admin.views.voice.settings.index.number_picker_final_msg_1\":\"Congratulations! Your phone number is now active:\",\"txt.admin.views.voice.settings.index.number_picker_final_msg_2\":\"This number can now accept incoming phone calls.\",\"txt.admin.views.voice.settings.index.Record_phone_calls_in_two\":\"Record phone calls in two ways:\",\"txt.admin.views.voice.settings.index.Live_call\":\"Live call\",\"txt.admin.views.voice.settings.index.Agents_can_answer_calls_to\":\"Agents can answer calls to your Zendesk phone number through an embedded phone client in their browser or through the phone number in their user profile. All calls automatically create a ticket where agents can take notes.\",\"txt.admin.views.voice.settings.index.Voicemail\":\"Voicemail\",\"txt.admin.views.voice.settings.index.If_no_agents_are_available\":\"If no agents are available to answer a phone call, the caller can leave a voicemail. Zendesk creates a new ticket with the voicemail recording, call details, and transcription.\",\"txt.admin.views.voice.settings.index.Capturing_voicemail_and_live_call\":\"Capturing voicemail and live call recordings helps agents qualify and respond to support requests quickly and accurately. Add a phone number to your account to capture phone calls with the rest of your support requests.\",\"txt.admin.views.voice.settings.numbers.intro_text\":\"Calls to these numbers forward to voicemail or your available support agents, starting with the most idle agent first. Agents can answer calls directly in the embedded browser client or at the phone number they added to the Agent Forwarding option in their user profile.\",\"txt.admin.views.voice.settings.description.learn_more_URL\":\"https://support.zendesk.com/entries/20415321-setting-up-zendesk-voice\",\"txt.admin.views.voice.settings._numbers.add_phone_number\":\"add phone number\",\"txt.admin.views.voice.settings._numbers.Phone_numbers\":\"Phone numbers\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_admin1\":\"To change this number or add more numbers, you must {{link}}\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_admin2\":\"add Zendesk Voice to your account\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_or\":\"To change this number or add more numbers, your account owner must add Zendesk Voice to your account.\",\"txt.admin.views.voice.settings._numbers.To_add_another_phone_number\":\"To add another phone number to your account, your account owner must upgrade your plan.\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_owner1\":\"To add another phone number to your account, you must {{link}}.\",\"txt.admin.views.voice.settings._numbers.To_change_this_number_owner2\":\"upgrade to a higher plan\",\"txt.admin.views.voice.settings._numbers.edit\":\"edit\",\"txt.admin.views.voice.settings._numbers.remove\":\"remove\",\"txt.admin.views.voice.settings._numbers.remove_warning\":\"Phone number {{number}} will be permanently removed from your account. Are you sure you want to do this?\",\"txt.admin.views.voice.settings._numbers.country_address_certification\":\"Country address certification\",\"txt.admin.views.voice.settings._numbers.provide_address\":\"Provide a local business address.\",\"txt.admin.views.voice.settings._no_voice_for_sandbox.Zendesk_Voice_is_not_available\":\"Zendesk Voice is not available for sandbox accounts.\",\"txt.admin.views.voice.settings._greetings.custom_greeting_warning\":\"Phone conversations are recorded in Zendesk.  Ensure that your custom greetings provide adequate notice in accordance with your state or country's telephone recording laws.\",\"txt.admin.views.voice.settings._greetings.Voicemail_greeting\":\"Voicemail greeting\",\"txt.admin.views.voice.settings._greetings.When_no_agents_are_available\":\"When no agents are available to accept phone calls, callers will hear this greeting before leaving a voicemail.\",\"txt.admin.views.voice.settings._greetings.Available_agents_greeting\":\"Available agents greeting\",\"txt.admin.views.voice.settings._greetings.When_agents_are_available_to\":\"When agents are available to accept phone calls, callers will hear this greeting before they are routed to an available agent.\",\"txt.admin.views.voice.settings._greetings.Wait_greeting\":\"Wait greeting\",\"txt.admin.views.voice.settings._greetings.If_a_caller_is_waiting\":\"If a caller is waiting for an available agent, they will hear this greeting after they hear the available agents greeting.\",\"txt.admin.views.voice.settings._greetings.save_tab\":\"Save tab\",\"txt.admin.views.voice.settings._general_settings.call_outbound\":\"Allow outbound calls?\",\"txt.admin.views.voice.settings._general_settings.call_outbound_description\":\"Agents can place outbound calls to customers. Outbound calling is only available in the new Zendesk interface.\",\"txt.admin.views.voice.settings._general_settings.out_of_credits_warning\":\"Your free Zendesk Voice minutes have been used and your number is disabled.
To continue using this feature, your account owner must add Zendesk Voice to your {{subscription_link}}.\",\"txt.admin.views.voice.settings._general_settings.subscription_link\":\"account\",\"txt.admin.views.voice.settings._general_settings.down_for_maintenance\":\"Zendesk Voice is currently down for maintenance.
Calls will be safely routed to voicemail.\",\"txt.admin.views.voice.settings._general_settings.save_tab\":\"Save tab\",\"txt.admin.views.voice.settings._general_settings.Enable_Voice\":\"Enable Voice?\",\"txt.admin.views.voice.settings._general_settings.Enabling_voice_allows_agents_to\":\"Enabling Zendesk Voice allows agents to make themselves available to answer calls. Your phone number can accept voicemail with this setting disabled.\",\"txt.admin.views.voice.settings._general_settings.Phone_Number\":\"Phone Number\",\"txt.admin.views.voice.settings._general_settings.This_is_your_Zendesk_phone\":\"This is your Zendesk phone number. Your customers can call this number directly. Alternatively, you can forward support calls to this number from your existing phone system.\",\"txt.admin.views.voice.settings._general_settings.Calls_to_this_phone_number\":\"Calls to this phone number are routed to voicemail or available support agents, starting with the most idle agent first. Agents can answer calls directly in the embedded browser client or at the phone number listed in their user profile.\",\"txt.admin.views.voice.settings._general_settings.Maximum_queue_size\":\"Maximum queue size\",\"txt.admin.views.voice.settings._general_settings.New_calls_that_exceed_this\":\"New calls that exceed this limit are directed to voicemail.\",\"txt.admin.views.voice.settings._general_settings.Maximum_queue_wait_time\":\"Maximum queue wait time\",\"txt.admin.views.voice.settings._general_settings.Callers_who_wait_longer_than\":\"Callers who wait longer than this limit are directed to voicemail. Callers can also dial 1 at any time to leave a voicemail.\",\"txt.admin.views.voice.settings._general_settings.New_live_call_recordings_are\":\"New live call recordings are public?\",\"txt.admin.views.voice.settings._general_settings.Enabling_this_option_will_allow\":\"Enabling this option allows the requester to see recordings from live calls that are added to tickets.\",\"txt.admin.views.voice.settings._general_settings.Only_route_calls_during_business\":\"Only route calls during business hours?\",\"txt.admin.views.voice.settings._general_settings.Only_route_calls_during_business_description\":\"Enabling this option will only route calls to available agents during your account's configured business hours. {{link}}\",\"txt.admin.views.voice.settings._general_settings.configure_business_hours_link\":\"Configure your business hours.\",\"txt.admin.views.voice.settings._general_settings.Allow_UK_mobile_agent_number\":\"Allow UK mobile agent number forwarding?\",\"txt.admin.views.voice.settings._general_settings.UK_agent_description\":\"Phone calls answered by agents at UK mobile phone numbers will incur a higher cost per minute. {{link}}\",\"txt.admin.views.voice.settings._general_settings.Enable_SMS\":\"Enable SMS?\",\"txt.admin.views.voice.settings._general_settings.Enabling_SMS_allows_end_users\":\"Enabling SMS allows end-users to create a ticket by sending a text message to your Zendesk phone number.\",\"txt.admin.views.voice.settings._general_settings.Agent_wrap_up_after_calls\":\"Agent wrap-up after calls?\",\"txt.admin.views.voice.settings._general_settings.Agent_wrap_up_after_calls_description\":\"Enabling wrap-up gives the agent time to finish taking notes after a call. The agent must manually leave wrap-up mode to become available for another call.\",\"txt.admin.views.voice.settings._general_settings.Agent_confirmation_when_forwarding\":\"Agent confirmation when forwarding?\",\"txt.admin.views.voice.settings._general_settings.Agent_confirmation_when_forwarding_description\":\"Enabling confirmation requires agents to press a key to answer calls forwarded to their phones. This prevents calls from forwarding to an agent's personal voicemail if they do not take the call.\",\"txt.admin.views.voice.settings._general_settings.Make_agents_unavailable_after_missed_calls\":\"Make agents unavailable after missed calls\",\"txt.admin.views.voice.settings._general_settings.Make_agents_unavailable_after_missed_calls_description\":\"Agents who miss consecutive calls will become unavailable.\",\"txt.admin.views.voice.settings._audio.play\":\"Play\",\"txt.admin.views.voice.settings._custom_greeting_form_upload_page.New_custom_wait_greeting\":\"New custom wait greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_upload_page.Upload_an_audio_file\":\"Upload an audio file\",\"txt.admin.views.voice.settings._custom_greeting_form_upload_page.10_MB_max_MP3_format\":\"10 MB max; MP3 format\",\"txt.admin.views.voice.settings._custom_greeting_form_record_wait_page.Record_new_custom_voicemail_greeting\":\"Record new custom voicemail greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_record_wait_page.Record_new_custom_available_agents\":\"Record new custom available agents greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Record_custom_voicemail_greeting\":\"Record custom voicemail greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Record_custom_available_agents_greeting\":\"Record custom available agents greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Enter_your_phone_number_and\":\"Enter your phone number and click Call and Record. We will call you to record your message.\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Phone_number\":\"Phone number:\",\"txt.admin.views.voice.settings._custom_greeting_form_record_page.Call_and_Record\":\"Call and Record\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.New_custom_voicemail_greeting\":\"New custom voicemail greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.New_custom_available_agents_greeting\":\"New custom available agents greeting\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.Record_using_a_phone\":\"Record using a phone\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.or\":\"or\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.Upload_an_audio_file\":\"Upload an audio file\",\"txt.admin.views.voice.settings._custom_greeting_form_main_page.10_MB_max_MP3_format\":\"10 MB max; MP3 format\",\"txt.admin.views.voice.settings._call_history.id\":\"ID\",\"txt.admin.views.voice.settings._call_history.ticket_id\":\"Ticket ID\",\"txt.admin.views.voice.settings._call_history.date_time\":\"Date/Time\",\"txt.admin.views.voice.settings._call_history.from\":\"From\",\"txt.admin.views.voice.settings._call_history.to\":\"To\",\"txt.admin.views.voice.settings._call_history.forwarded_to\":\"Forwarded To\",\"txt.admin.views.voice.settings._call_history.agent\":\"Agent\",\"txt.admin.views.voice.settings._call_history.status\":\"Call Status\",\"txt.admin.views.voice.settings._call_history.minutes\":\"Minutes\",\"txt.admin.views.voice.settings._call_history.charge\":\"Charge\",\"txt.admin.views.voice.settings._call_history.minutes_used\":\"Minutes used in this period\",\"txt.admin.views.voice.settings._call_history.voicemails\":\"Voicemails\",\"txt.admin.views.voice.settings._call_history.calls\":\"Calls\",\"txt.admin.views.voice.settings._call_history.credits_used\":\"Credits used in this period\",\"txt.admin.views.voice.settings._call_history.credits_remaining\":\"Credits remaining\",\"txt.admin.views.voice.settings._call_history.no_phone_calls_this_period\":\"You did not receive any phone calls in this period.\",\"txt.admin.views.voice.settings._call_history.no_phone_calls\":\"You have not received any phone calls.\",\"txt.admin.views.voice.settings._call_history.export_to_csv\":\"export to csv\",\"txt.admin.views.voice.settings._call_history.Pending\":\"Pending\",\"txt.admin.views.voice.settings._call_history.download_most_recent\":\"download most recent\",\"txt.admin.views.voice.settings._call_history.export_last_generated\":\"Export last generated at {{time}}\",\"txt.admin.views.voice.phone_numbers.edit.Voice_Settings\":\"Voice Settings\",\"txt.admin.views.voice.phone_numbers.edit.Update_phone_number_settings\":\"Update phone number settings\",\"txt.admin.views.voice.phone_numbers.edit.To_enable_voicemail_transcription_your\":\"To enable voicemail transcription, your account owner must add voicemail transcription to your account.\",\"txt.admin.views.voice.phone_numbers.edit.Transcribe_voicemails\":\"Transcribe voicemails?\",\"txt.admin.views.voice.phone_numbers.edit.Record_a_text_transcription_of\":\"Record a text transcription of voicemails left at this phone number.\",\"txt.admin.views.voice.phone_numbers.edit.Note\":\"Note:\",\"txt.admin.views.voice.phone_numbers.edit.Transcription_supports_English_language_only\":\"Transcription supports only English language at this time. Transcriptions incur an additional charge per minute.\",\"txt.admin.views.voice.phone_numbers.edit.nickname\":\"Nickname\",\"txt.admin.views.voice.phone_numbers.edit.nickname_placeholder\":\"e.g. Premium Support Line\",\"txt.admin.views.voice.phone_numbers.edit.give_your_phone_numbers_a_nickname\":\"If you have multiple phone numbers, give each a nickname to easily identify which number a caller is calling.\",\"txt.admin.views.voice.phone_numbers._success.Congratulations_You_ve_successfully_enabled\":\"Congratulations! You successfully enabled Zendesk Voice.\",\"txt.admin.views.voice.phone_numbers._success.finish\":\"Finish\",\"txt.admin.views.voice.phone_numbers._success.You_have_x_free_credits\":\"You have {{credits}} worth of free call credit available.\",\"txt.admin.views.voice.phone_numbers._success.After_you_ve_used_this\":\"After you use this, you need to enable Zendesk Voice in your account to continue to receive phone calls.\",\"txt.admin.views.voice.phone_numbers._success.This_feature_is_already_enabled\":\"This feature is already enabled on your account. You can continue using the feature free of interruption after your free minutes have elapsed.\",\"txt.admin.views.voice.phone_numbers._success.Learn_more\":\"Learn more\",\"txt.admin.views.voice.phone_numbers._selection_form.previous_5\":\"Previous 5\",\"txt.admin.views.voice.phone_numbers._selection_form.next_5\":\"Next 5\",\"txt.admin.views.voice.phone_numbers._selection_form.No_numbers_found_Please_try\":\"No numbers found. Try again.\",\"txt.admin.views.voice.phone_numbers._selection_form.please_use_at_least\":\"Please use at least two characters to search\",\"txt.admin.views.voice.phone_numbers._confirmation.purchase_this_number\":\"Purchase this number\",\"txt.admin.views.voice.phone_numbers._confirmation.terms_of_service\":\"Terms of Service\",\"txt.admin.views.voice.phone_numbers._confirmation.Accept_Zendesk_Voice_Terms_and_Conditions\":\"You accept the {{terms_conditions_link}} by selecting this number.\",\"txt.admin.views.voice.phone_numbers._confirmation.Zendesk_Voice_Terms_and_Conditions\":\"Zendesk Voice Terms and Conditions\",\"txt.admin.views.voice.phone_numbers._confirmation.Back\":\"Back\",\"txt.admin.views.voice.phone_numbers._confirmation.certification\":\"

This country requires address certification

Due to local regulation, your business must have an address within {{country}} to purchase this phone number.

By purchasing this number, you agree to provide a business address in {{country}}. You further authorize Zendesk to disclose this address to our service provider, Twilio, if requested by local authorities.

You further understand that your phone number in this country may be taken out of service if you are unable to provide a local address.

\",\"txt.admin.views.voice.phone_numbers._colorbox.Choose_your_phone_number\":\"Choose your phone number\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Select_local_or_toll_free\":\"Select local or toll-free\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.local\":\"Local\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.toll_free\":\"Toll-free\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Select_your_country\":\"Select your country\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Search_by_area_code_digits\":\"Search by area code, digits, and phrases\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Use_digits_and_phrases_to\":\"Use digits and phrases to help narrow your search.\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.enter_at_least\":\"Enter at least two characters.\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.search\":\"Search\",\"txt.admin.views.voice.client.show.Available_for_calls\":\"Available for calls\",\"txt.admin.views.voice.client.show.Not_available_for_calls\":\"Not available for calls\",\"txt.admin.views.voice.client.show.Closing_this_window_will_end\":\"Closing this window will end your call and make you unavailable.\",\"txt.admin.views.voice.client.show.Change_audio_settings\":\"Change audio settings\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_trial.To_use_Zendesk_Voice_beyond\":\"To use Zendesk Voice beyond your free minutes, you need to purchase one of our Zendesk plans.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.voice_enabled\":\"Your new Zendesk phone number is {{number}}. Zendesk Voice has been enabled in your account, along with $1.00 worth of free credit to try the service. Your customers can call this number to leave a voicemail in your Zendesk or to reach an available support agent.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.To_use_Zendesk_Voice_beyond\":\"To use Zendesk Voice beyond your free minutes, you need to enable Zendesk Voice on your account subscription page.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.continue_using_voice\":\"Yes, I'd like to continue using Zendesk Voice\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_trial.Thank_you_for_trying_out\":\"Thank you for trying out Zendesk Voice! Your Zendesk account has used its available free credit. To continue using Zendesk Voice, you need to purchase one of our Zendesk plans.\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_customer.Thank_you_for_trying_out\":\"Thank you for trying out Zendesk Voice! Your Zendesk account has used its available free credit. To continue using Zendesk Voice, you need to add Zendesk Voice to your account.\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_customer.continue_using_voice\":\"Yes, I'd like to continue using Zendesk Voice\",\"txt.admin.views.voice.account_mailer._deleted_number_warning.If_this_phone_number_was\":\"If this phone number was removed in error, contact Zendesk Support at support@zendesk.com to reactivate your phone number. This number will be permanently removed after 3 days.\",\"txt.admin.views.voice.account_mailer._deleted_number_warning.number_deleted_on\":\"Your Zendesk Voice phone number, {{number}}, was removed from your account, {{account}}, on {{date}} by {{agent}}.\",\"txt.admin.views.voice.account_mailer._inactive_number_final_warning.final_notice\":\"

This is a final notice that your Zendesk Voice phone number, {{number}}, will be reclaimed on {{date}}. As part of our policy, Zendesk reclaims phone numbers that have not been used within {{max}} days.

To keep your Zendesk Voice number you need to make calls to your phone number by {{date}}. After this time, we will remove your number, {{number}}, from your account.

\",\"txt.admin.views.voice.account_mailer._inactive_number_first_warning.first_warning\":\"

We noticed that you haven't used your Zendesk Voice number, {{number}}, within the last {{days}} days. Zendesk reclaims phone numbers that have not been used within {{max}} days.

To keep your Zendesk Voice number you need to make calls to your phone number by {{date}}. After this time, we will remove your number, {{number}}, from your account.

\",\"txt.admin.views.voice.account_mailer.greeting\":\"

Hi {{name}},

\",\"txt.admin.views.voice.account_mailer.sign_off\":\"

Thank you,
Zendesk Support

\",\"txt.admin.views.voice._voice_banner.You_have_missed_X_phone_calls_and_are_now_offline.one\":\"You have missed 1 phone call and are now offline.\",\"txt.admin.views.voice._voice_banner.You_have_missed_X_phone_calls_and_are_now_offline.other\":\"You have missed {{count}} phone calls and are now offline.\",\"txt.admin.views.voice.addresses.form.explanation\":\"Due to local telephony laws in this country, Zendesk is required to maintain a record of your business address. Zendesk will share this address with our voice provider as legally required.\",\"txt.admin.views.voice.addresses.form.title\":\"Country address certification\",\"txt.admin.views.voice.addresses.form.name\":\"Company Name\",\"txt.admin.views.voice.addresses.form.update\":\"Update\",\"txt.admin.views.account.sandbox.index.sandbox_reset_label\":\"Sandbox reset\",\"txt.admin.views.account.sandbox.index.create_sandbox_label\":\"Create sandbox\",\"txt.admin.views.account.sandbox.index.sandbox_label\":\"Sandbox\",\"txt.admin.views.account.sandbox.index.sandbox_text_one\":\"Ever wanted to test configuration settings without impacting your live Zendesk account?\",\"txt.admin.views.account.sandbox.index.sandbox_to_the_rescue_label\":\"Sandbox to the rescue!\",\"txt.admin.views.account.sandbox.index.upgrade_to_create_sandbox\":\"Upgrade to a Plus or Enterprise plan to create a sandbox.\",\"txt.admin.views.account.sandbox.index.sandbox_explanation_text_one\":\"A sandbox is a stand-alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents.\",\"txt.admin.views.account.sandbox.index.what_we_copy_from_here_to_sandbox\":\"Here are examples of what will be copied from this account into the sandbox:\",\"txt.admin.views.account.sandbox.index.branding_label\":\"Branding (colors, account Name, and so on)\",\"txt.admin.views.account.sandbox.index.template_label\":\"Templates (standard email, welcome email, and so on)\",\"txt.admin.views.account.sandbox.index.settings_label\":\"Settings (channels, agent permissions, and so on)\",\"txt.admin.views.account.sandbox.index.admin_users_label\":\"Administrators (names, identities, roles, and so on)\",\"txt.admin.views.account.sandbox.index.examples_of_what_wont_be_copied\":\"These are examples of what will not be copied from this account into the sandbox:\",\"txt.admin.views.account.sandbox.index.agents_and_end_user\":\"Agent & end-user profiles\",\"txt.admin.views.account.sandbox.index.triggers_views_automation_label\":\"Triggers, views, automations, macros & targets\",\"txt.admin.views.account.sandbox.index.any_tickets_label\":\"Any tickets\",\"txt.admin.views.account.sandbox.index.use_sandbox_for_testing\":\"Use the sandbox for testing triggers, automations, and so on without impacting your production environment.\",\"txt.admin.views.account.sandbox.index.show_me_plus_plan\":\"Show me the Plus plan.\",\"txt.admin.views.account.sandbox.index.your_sandbox_environment\":\"Your sandbox environment is set up and ready to go! Click \\\"Go to Sandbox\\\" to open a new browser tab and log in to your sandbox.\",\"txt.admin.views.account.sandbox.index.resetting_your_sandbox\":\"Resetting your sandbox\",\"txt.admin.views.account.sandbox.index.resetting_your_sandbox_will_create_new\":\"Resetting your sandbox creates a new, empty sandbox based on your current settings.\",\"txt.admin.views.account.sandbox.index.your_existing_sandbox_will_be_deleted\":\"Your existing sandbox will be deleted, including all existing data in the sandbox.\",\"txt.admin.views.account.sandbox.index.are_you_sure_this_is_what_you_want\":\"Are you sure this is what you want?\",\"txt.admin.views.account.sandbox.index.yes_please_reset_my_sandbox\":\"Yes, reset my sandbox!\",\"txt.admin.views.account.sandbox.index.resetting_sandbox_label\":\"Resetting sandbox...\",\"txt.admin.views.account.sandbox.index.create_my_sandbox\":\"Create my sandbox\",\"txt.admin.views.account.sandbox.index.creating_sandbox_label\":\"Creating sandbox...\",\"txt.admin.views.account.chat_settings.show.There_are_two_types_of\":\"There are two types of chat:\",\"txt.admin.views.account.chat_settings.show.about_chat\":\"About Chat\",\"txt.admin.views.account.chat_settings.show.Chat_anywhere\":\"Chat anywhere\",\"txt.admin.views.account.chat_settings.show.Zendesk_Feedback_tab\":\"The {{zendesk_feedback_tab_link}} can be configured to include an option for users to chat about a support topic. You can add the Zendesk Feedback Tab anywhere you want.\",\"txt.admin.views.account.chat_settings.show.Zendesk_Feedback_tab_link\":\"Zendesk Feedback tab\",\"txt.admin.views.account.chat_settings.show.Chat_about_my_ticket\":\"Chat about my ticket\",\"txt.admin.views.account.chat_settings.show.When_users_are_viewing_a\":\"When users are viewing a ticket in Zendesk and there are agents available, they will be given the option to chat about their ticket. The chat sessions will be appended to the ticket the user is chatting about.\",\"txt.admin.views.account.chat_settings.show.channels_label\":\"Channels\",\"txt.admin.views.account.chat_settings.show.chat_label\":\"Chat\",\"txt.admin.views.account.chat_settings.show.Interacting_with_your_customers_in\":\"Using Chat to interact with your customers in real time adds a personal touch to the support you provide. It’s also more immediate, it reduces ticket volume, and your agents can manage multiple Chat sessions simultaneously.\",\"txt.admin.views.account.chat_settings.show.learn_more_link\":\"https://support.zendesk.com/entries/21414906-setting-up-your-chat-channel\",\"txt.admin.views.account.chat_settings._general.Enable_chat\":\"Enable Chat?\",\"txt.admin.views.account.chat_settings._general.Enabling_chat_will_allow_agents\":\"Enabling chat allows agents to accept chat requests from end-users.\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_with_no_permissions\":\"You need to {{set_up_zendesk_feedback_tab}} to include Chat if you would like to receive chat requests from anywhere on the web.\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_with_no_permissions_link\":\"set up the Zendesk Feedback Tab\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_is_admin\":\"You need to {{zendesk_feedback_tab_link}} to include Chat if you would like to receive chat requests from anywhere on the web. Also, {{set_up_agent_roles}} to enable agents to accept chat requests.\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_is_admin_link_1\":\"set up the Zendesk Feedback Tab\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_is_admin_link_2\":\"set up your agent roles\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_no_admin\":\"You need to {{zendesk_feedback_tab_link}} to include Chat if you would like to receive chat requests from anywhere on the web. Also, you need enable agents to accept chat sessions; please see an administrator.\",\"txt.admin.views.account.chat_settings._general.you_will_need_to_set_up_no_admin_link_1\":\"set up the Zendesk Feedback Tab\",\"txt.admin.views.account.chat_settings._general.Chat_about_my_ticket\":\"Chat about my ticket?\",\"txt.admin.views.account.chat_settings._general.Allows_users_to_chat_about\":\"Allows users to chat about a ticket they are currently viewing in the Zendesk interface.\",\"txt.admin.views.account.chat_settings._general.Maximum_chat_requests_per_agent\":\"Maximum chat requests per agent\",\"txt.admin.views.account.chat_settings._general.When_an_agent_reaches_the\":\"When an agent reaches the maximum chat requests limit, the agent is automatically made unavailable for further chat requests until the number of open chats decreases.\",\"txt.admin.views.account.chat_settings._general.Welcome_message\":\"Welcome message\",\"txt.admin.views.account.chat_settings._general.Message_shown_to_users_when\":\"Message shown to users when a chat is initiated.\",\"txt.admin.views.account.chat_settings._general.save_button\":\"Save\",\"txt.admin.views.account.dropboxes.index.The_Zendesk_Feedback_Tab_is\":\"The Zendesk Feedback Tab is essentially a small and portable version of the Web portal that you can embed in any web site, including your Zendesk. It can be configured to allow your end-users to search your knowledge base, submit a support request, or live chat with your agents.\",\"txt.admin.views.account.dropboxes.index.The_form_s_contents_will\":\"Support requests generated from the Feedback Tab become tickets in your Zendesk.\",\"txt.admin.views.account.dropboxes.index.view_this_blog_post\":\"Read Setting up your Feedback Tab to see how it works.\",\"txt.admin.views.account.dropboxes.index.Generate_as_many_different_Feedback\":\"Create as many different Feedback Tabs as you need!\",\"txt.admin.views.account.dropboxes.index.versions_label\":\"Versions\",\"txt.admin.views.account.dropboxes.index.Each_Feedback_Tab_has_a\":\"Each Feedback Tab has a version number associated with a set behavior and style that you can customize.\",\"txt.admin.views.account.dropboxes.index.when_zendesk_introduces_new_feedback_tab\":\"When Zendesk introduces new Feedback Tab behavior or styling, it will only apply to new Feedback Tabs with the proper version. Old Feedback Tabs will continue to work properly when a new version is released. The current version is {{current_version}}.\",\"txt.admin.views.account.dropboxes.index.add_feedback_tab\":\"add feedback tab\",\"txt.admin.views.account.dropboxes.index.Channels_label\":\"Channels\",\"txt.admin.views.account.dropboxes.index.Feedback_tabs_label\":\"Feedback Tabs\",\"txt.admin.views.account.dropboxes.index.ID\":\"ID\",\"txt.admin.views.account.dropboxes.index.Version\":\"Version\",\"txt.admin.views.account.dropboxes.index.Created\":\"Created\",\"txt.admin.views.account.dropboxes.index.Suggestions\":\"Suggestions\",\"txt.admin.views.account.dropboxes.index.Knowledge_Base\":\"Knowledge Base\",\"txt.admin.views.account.dropboxes.index.Chat\":\"Chat\",\"txt.admin.views.account.dropboxes.index.Custom_Fields\":\"Custom Fields\",\"txt.admin.views.account.dropboxes.index.edit\":\"edit\",\"txt.admin.views.account.dropboxes.index.preview\":\"preview\",\"txt.admin.views.account.dropboxes.index_feedback_tab\":\"Zendesk Feedback Tab\",\"txt.admin.views.account.dropboxes.new_feedback_tab\":\"New Feedback Tab\",\"txt.admin.views.account.dropboxes.edit_feedback_tab\":\"Edit Feedback Tab\",\"txt.admin.views.account.dropboxes.feedback_tab_preview\":\"Feedback Tab Preview\",\"txt.admin.views.account.dropboxes._general.If_you_run_a_website\":\"If you run a website, an online store, or even your own web app, it's important that you deliver support that your customers need whenever and wherever they are. The Feedback Tab allows you to do this by placing a widget on your website, online store, or web app for ticket submission and knowledge base search.\",\"txt.admin.views.account.dropboxes._general.learn_more_link\":\"https://support.zendesk.com/entries/20990726-setting-up-your-feedback-tab-channel\",\"txt.admin.views.account.dropboxes._general.Tab_title\":\"Tab title\",\"txt.admin.views.account.dropboxes._general.A_tab_will_display_on\":\"A tab will display on the side of your customers browser window. You can select what the tab says.\",\"txt.admin.views.account.dropboxes._general.Language\":\"Language\",\"txt.admin.views.account.dropboxes._general.The_language_in_which_your\":\"The language in which your Feedback Tabs default messages will be presented.\",\"txt.admin.views.account.dropboxes._general.Tab_position\":\"Tab position\",\"txt.admin.views.account.dropboxes._general.The_tab_can_be_flush\":\"The tab can be aligned to the left or right of the screen.\",\"txt.admin.views.account.dropboxes._general.Tab_color\":\"Tab color\",\"txt.admin.views.account.dropboxes._general.A_hex_code_or_the\":\"A hex code or the name of a color.\",\"txt.admin.views.account.dropboxes._general.Feedback_Tab_Tag\":\"Feedback Tab Tag\",\"txt.admin.views.account.dropboxes._general.Add_a_tag_automatically_to\":\"Add a tag automatically to all incoming tickets sent via the Feedback Tab.\",\"txt.admin.views.account.dropboxes._general.End_users_can_chat_with\":\"End-users can chat with agents?\",\"txt.admin.views.account.dropboxes._general.When_this_is_enabled_a\":\"When this is enabled, a question will be captured before any other step.\",\"txt.admin.views.account.dropboxes._general.agent_roles\":\"If agents are available to chat, the user will be given the option to chat live or submit a ticket. For other agents, you need to grant them chat access permission in {{roles_link}}.\",\"txt.admin.views.account.dropboxes._general.roles_link\":\"roles\",\"txt.admin.views.account.dropboxes._general.If_agents_are_available_to\":\"If agents are available to chat, the user will be given the option to chat live or submit a ticket about their question.\",\"txt.admin.views.account.dropboxes._general.Knowledge_Base_Search\":\"Knowledge Base Search
and Topic Suggestions\",\"txt.admin.views.account.dropboxes._general.enable_topic_suggestions_and_knowledge_base\":\"Enable Topic Suggestions & Knowledge Base Search\",\"txt.admin.views.account.dropboxes._general.enable_knowledge_base_search\":\"Enable Knowledge Base Search\",\"txt.admin.views.account.dropboxes._general.enable_ticket_submission_only\":\"Enable Ticket Submission Only\",\"txt.admin.views.account.dropboxes._general.Users_will_first_be_asked\":\"Users will first be asked to enter keywords about their question and will be shown results from the knowledge base before being taken to the ticket submission page. Users may search the knowledge base from the ticket submission page as well.\",\"txt.admin.views.account.dropboxes._general.Users_will_see_the_ticket\":\"Users will see the ticket submission page as soon as the Feedback Tab loads and will be able to search the knowledge base via a search bar.\",\"txt.admin.views.account.dropboxes._general.Users_will_see_the_ticket_will_not_be_suggested_topics\":\"Users will see the ticket submission page as soon as the Feedback Tab loads, will not be suggested topics, and will not be able to search the knowledge base.\",\"txt.admin.views.account.dropboxes._general.Display_custom_fields_toend_users\":\"Display custom fields to
end-users?\",\"txt.admin.views.account.dropboxes._general.By_default_we_ll_collect\":\"By default, we'll collect subject, description, name, and email. You may also want to include the end-user-visible custom fields that you have defined.\",\"txt.admin.views.account.dropboxes._general.preview_and_grab_code_snippet\":\"Preview & grab code snippet\",\"txt.admin.views.account.dropboxes._general.tab_title_support\":\"Support\",\"txt.admin.views.account.dropboxes._general.tab_title_feedback\":\"Feedback\",\"txt.admin.views.account.dropboxes._general.tab_title_help\":\"Help\",\"txt.admin.views.account.dropboxes._general.tab_title_service\":\"Service\",\"txt.admin.views.account.dropboxes._general.tab_title_questions\":\"Questions\",\"txt.admin.views.account.dropboxes._general.tab_title_comments\":\"Comments\",\"txt.admin.views.account.dropboxes._general.tab_title_ask_us\":\"Ask Us\",\"txt.admin.views.account.dropboxes._general.tab_position_Left\":\"Left\",\"txt.admin.views.account.dropboxes._general.tab_position_Right\":\"Right\",\"txt.admin.views.account.dropboxes._settings_form.feedback_tabs_label\":\"Feedback Tabs\",\"txt.admin.views.account.dropboxes._settings_form.The_Zendesk_Feedback_Tab_is\":\"The Zendesk Feedback Tab is essentially a small and portable version of the Web portal that you can embed in any web site, including your Zendesk. It can be configured to allow your end-users to search your knowledge base, submit a support request, or live chat with your agents.\",\"txt.admin.views.account.dropboxes._settings_form.The_form_s_contents_will\":\"Support requests generated from the Feedback Tab become tickets in your Zendesk.\",\"txt.admin.views.account.dropboxes._settings_form.View_this_blog_post_to\":\"Read Setting up your Feedback Tab to see how it works.\",\"txt.admin.views.account.dropboxes._settings_form.Generate_as_many_different_Feedback\":\"Create as many different Feedback Tabs as you need!\",\"txt.admin.views.account.dropboxes._settings_form.You_can_preview_your_Feedback\":\"You can preview your Feedback Tab on the next page, after you've selected all your options.\",\"txt.admin.views.account.dropboxes._settings_form.Advanced_usage_tips\":\"Advanced usage tips\",\"txt.admin.views.account.dropboxes._settings_form.Channels_label\":\"Channels\",\"txt.admin.views.account.dropboxes._settings_form.general_settings_label\":\"General Settings\",\"txt.admin.views.account.dropboxes._settings_form.advance_customization_label\":\"Advanced Customization\",\"txt.admin.views.account.dropboxes._advanced.Advanced_Settings_allow_you_to\":\"Advanced settings allow you to change common text strings in the Feedback Tab, use your own custom image for the tab, or apply CSS inside the Feedback Tab itself.\",\"txt.admin.views.account.dropboxes._advanced.Version\":\"Version\",\"txt.admin.views.account.dropboxes._advanced.This_feedback_tab_is_version\":\"This feedback tab is version {{current_version}}.\",\"txt.admin.views.account.dropboxes._advanced.The_latest_version_is\":\"The latest version is {{lastest_version}}.\",\"txt.admin.views.account.dropboxes._advanced.This_is_the_latest_version\":\"This is the latest version.\",\"txt.admin.views.account.dropboxes._advanced.You_may_upgrade_to_the\":\"You may upgrade to the latest version. Please note that this action cannot be undone.\",\"txt.admin.views.account.dropboxes._advanced.Upgrade_Now\":\"Upgrade Now\",\"txt.admin.views.account.dropboxes._advanced.Custom_Image\":\"Custom Image\",\"txt.admin.views.account.dropboxes._advanced.The_full_URL_to_a\":\"The full URL to a custom image you want to use in place of our own tab. Note you must host this yourself. The image should be 45 pixels wide and 108 pixels tall.\",\"txt.admin.views.account.dropboxes._advanced.Form_Title\":\"Form Title\",\"txt.admin.views.account.dropboxes._advanced.Subject_Title\":\"Subject Title\",\"txt.admin.views.account.dropboxes._advanced.The_subject_sets_the_tone\":\"The subject sets the tone for the enquiry your customer is sending you. We suggest using something other than just Subject.\",\"txt.admin.views.account.dropboxes._advanced.Subject_Field_Placeholder\":\"Subject Field Placeholder\",\"txt.admin.views.account.dropboxes._advanced.This_is_the_text_displayed\":\"This is the text displayed inside the search field.\",\"txt.admin.views.account.dropboxes._advanced.Description_Title\":\"Description Title\",\"txt.admin.views.account.dropboxes._advanced.Description_Field_Placeholder\":\"Description Field Placeholder\",\"txt.admin.views.account.dropboxes._advanced.Question_Title\":\"Question Title\",\"txt.admin.views.account.dropboxes._advanced.A_question_is_asked_during\":\"A question is asked during the first step when Topic Suggestion is turned on or when Chat is included.\",\"txt.admin.views.account.dropboxes._advanced.Question_Field_Placeholder\":\"Question Field Placeholder\",\"txt.admin.views.account.dropboxes._advanced.Nothing_displayed_by_default_This\":\"Nothing displayed by default. This is the text displayed inside the question field.\",\"txt.admin.views.account.dropboxes._advanced.Search_Field_Placeholder\":\"Search Field Placeholder\",\"txt.admin.views.account.dropboxes._advanced.Privacy_Policy\":\"Privacy Policy\",\"txt.admin.views.account.dropboxes._advanced.Specify_a_URL_for_your\":\"Specify a URL for your privacy policy. If left blank, no link will be shown.\",\"txt.admin.views.account.dropboxes._advanced.Custom_CSS\":\"Custom CSS\",\"txt.admin.views.account.dropboxes._advanced.default_none\":\"Default: (none)\",\"txt.admin.views.account.dropboxes._advanced.default_label\":\"Default: \",\"txt.admin.views.account.dropboxes._advanced.You_can_override_existing_CSS\":\"You can override existing CSS for the Feedback Tab. You must use valid CSS only.\",\"txt.admin.views.account.dropboxes._advanced.preview_and_grab_code_snippet\":\"Preview & grab code snippet\",\"txt.admin.views.account.dropboxes.only_for_open.channels_label\":\"Channels\",\"txt.admin.views.account.dropboxes.only_for_open.feedback_tabs_label\":\"Feedback Tabs\",\"txt.admin.views.account.dropboxes.only_for_open.user_settings_page\":\"Your Zendesk is not open to anonymous requests. The Feedback Tab is only available to open Zendesk accounts. You can change your user admission settings on the {{user_settings_page_link}}.\",\"txt.admin.views.account.dropboxes.only_for_open.user_settings_page_link\":\"user settings page\",\"txt.admin.views.account.dropboxes.v2.Paste_this_code_into_each\":\"Paste this code into each web page where you want your Feedback Tab to appear\",\"txt.admin.views.account.dropboxes.v2.Your_Feedback_Tab_does_not\":\"Your Feedback Tab does not accept requests as your Zendesk is a closed Zendesk.\",\"txt.admin.views.account.dropboxes.v2.Your_zendesk_can_be_set\":\"Your Zendesk can be set to open in the customer settings page\",\"txt.admin.views.account.dropboxes.v2.It_is_important_that_you\":\"It is important that you insert this code immediately before the </body> tag, and not in the <head>\",\"txt.admin.views.account.dropboxes.v2.The_code_below_can_be\":\"The code below can be placed on any page on your website, in your web-app, or in your online store. If you're unsure where or how to put this into a web page, you should contact your technical team or webmaster. If you have access to your Content Management System, you can usually put this code in the footer template.\",\"txt.admin.views.account.dropboxes.v2.back\":\"Back to Feedback Tab Settings\",\"txt.admin.views.account.dropboxes.general.screencast_title\":\"Screencasts\",\"txt.admin.views.account.dropboxes.general.screencast_short_explanation\":\"Allow end-users to record a screencast and link it to tickets created from the Feedback Tab.\",\"txt.admin.views.account.dropboxes.general.screencasts_label\":\"Enable screencasts\",\"txt.admin.views.account.yammer_integration._form.Oauth_access_token\":\"Oauth access token\",\"txt.admin.views.account.yammer_integration._form.Your_Yammer_Activity_Stream_access\":\"Your Yammer Activity Stream access token. \",\"txt.admin.views.account.yammer_integration._form.Learn_more\":\"Learn more.\",\"txt.admin.views.account.yammer_integration._form.Save_tab\":\"Save tab\",\"txt.admin.views.account.yammer_integration.new.Yammer_Activity_Stream\":\"Yammer Activity Stream\",\"txt.admin.views.account.yammer_integration.new.Add_Key\":\"Add Key\",\"txt.admin.views.account.yammer_integration.new.change_key\":\"Change Key\",\"txt.admin.views.account.monitored_twitter_handles.edit.twitter\":\"Twitter\",\"txt.admin.views.account.monitored_twitter_handles.edit.Turn_Twitter_into_a_powerful\":\"Turn Twitter into a powerful support channel by allowing your agents to convert tweets into Zendesk tickets.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Add_your_organization_s_Twitter\":\"Add your company’s Twitter account as a monitored account and enable your agents to send tweets via Zendesk to your customers.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Tweets_can_be_converted_to\":\"Tweets can be converted to tickets in four ways:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Saved_search\":\"Saved search:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Convert_tweets_to_tickets_from\":\"Convert tweets to tickets from a live Twitter saved search stream within Zendesk.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Direct_message_label\":\"Direct message:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Automatically_convert_incoming_direct_messages\":\"Automatically convert incoming direct messages into tickets and allow customers to reach you privately.\",\"txt.admin.views.account.monitored_twitter_handles.edit.direct_message_sidebar\":\"To reply via {{direct_message_link}} to a Twitter user, that user must follow your Twitter account.\",\"txt.admin.views.account.monitored_twitter_handles.edit.direct_message_sidebar_link\":\"direct message\",\"txt.admin.views.account.monitored_twitter_handles.edit.Public_mention\":\"Public mention:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Automatically_convert_any_public_tweet\":\"Automatically convert any public tweet containing your Twitter account username (for example, @zendesk) to a ticket.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Favorite\":\"Favorite:\",\"txt.admin.views.account.monitored_twitter_handles.edit.Configure_your_Twitter_account_to\":\"Configure your Twitter account to automatically convert tweets marked as favorite to tickets. Many popular Twitter clients have the ability to mark a tweet as a favorite.\",\"txt.admin.views.account.monitored_twitter_handles.edit.twitter_settings\":\"Twitter Settings\",\"txt.admin.views.account.monitored_twitter_handles.edit.Primary\":\"Primary\",\"txt.admin.views.account.monitored_twitter_handles.edit.If_a_Twitter_account_is\":\"If a Twitter account is marked as primary, all tweets from Zendesk will come from the primary Twitter account.\",\"txt.admin.views.account.monitored_twitter_handles.edit.Capture_public_mentions_as_tickets\":\"Capture public mentions as tickets\",\"txt.admin.views.account.monitored_twitter_handles.edit.Capture_incoming_direct_messages_as\":\"Capture incoming direct messages as tickets\",\"txt.admin.views.account.monitored_twitter_handles.edit.Track_favorites\":\"Track favorites\",\"txt.admin.views.account.monitored_twitter_handles.edit.Reauthorize\":\"Reauthorize\",\"txt.admin.views.account.monitored_twitter_handles.edit.Delete\":\"Delete\",\"txt.admin.views.account.monitored_twitter_handles.edit.or\":\"or\",\"txt.admin.views.account.monitored_twitter_handles.edit.Add_twitter_account\":\"Add Twitter account\",\"txt.admin.views.account.monitored_twitter_handles.edit.Update_twitter_account\":\"Update Twitter account\",\"txt.admin.views.account.monitored_twitter_handles.edit.deleting_this_twitter_account\":\"Deleting this Twitter account will also remove associated saved Twitter searches. Are you sure that you want to do this?\",\"txt.admin.views.account.subscription.cvv.description\":\"You can find the CVV on the back of the credit card. It is typically three or four digits long.\",\"txt.admin.views.account.subscription.cvv.visa_mastercard_discover_description\":\"The verification code is a three-digit number on the back of your credit card next to the signature box.\",\"txt.admin.views.account.subscription.cvv.american_express\":\"American Express\",\"txt.admin.views.account.subscription.cvv.american_express_description\":\"The verification number is a four-digit number on the front of the card above the credit card number on either the left or right side of your American Express card.\",\"txt.admin.views.account.subscription.cvv.visa_mastercard_discover\":\"Visa, Mastercard & Discover\",\"txt.admin.views.account.subscription.upgrade_from_trial.FAQ\":\"FAQ\",\"txt.admin.views.account.subscription.upgrade_from_trial.What_happens_next\":\"What happens next?\",\"txt.admin.views.account.subscription.upgrade_from_trial.In_the_next_24_hours\":\"In the next 24 hours we'll charge your credit card --- but your account will be immediately available to use.\",\"txt.admin.views.account.subscription.upgrade_from_trial.will_i_receive_an_invoice\":\"Will I receive an invoice?\",\"txt.admin.views.account.subscription.upgrade_from_trial.you_will_receive_an_invoice\":\"You will receive an invoice via email each time we charge your credit card. You can also view your invoices on the Invoicing and Payments page.\",\"txt.admin.views.account.subscription.upgrade_from_trial.any_questions\":\"Any questions?\",\"txt.admin.views.account.subscription.upgrade_from_trial.if_you_have_any_questions\":\"If you have any questions about upgrading or downgrading your subscription, please contact {{zendesk_email}} and we'll get back to you the same day.\",\"txt.admin.views.account.subscription.upgrade_from_trial.an_additional_special_discount_applied\":\"An additional {{number}}% special discount has been applied.\",\"txt.admin.views.account.subscription.upgrade_from_trial.Total\":\"Total\",\"txt.admin.views.account.subscription.upgrade_from_trial.Max_Agents\":\"Max Agents\",\"txt.admin.views.account.subscription.upgrade_from_trial.Base_Price\":\"Base Price\",\"txt.admin.views.account.subscription.upgrade_from_trial.Discount\":\"Discount\",\"txt.admin.views.account.subscription.upgrade_from_trial.Promo\":\"Promo\",\"txt.admin.views.account.subscription.upgrade_from_trial.Please_note\":\"Please note:\",\"txt.admin.views.account.subscription.upgrade_from_trial.you_are_upgrading\":\"You are selecting a paid plan that supports fewer agents than you currently have in your Zendesk ({{total_agents}})\",\"txt.admin.views.account.subscription.upgrade_from_trial.Consequently_some_agents_will_be\":\"Consequently, some agents will be downgraded to end-user status (starting with the most recently added agents first).\",\"txt.admin.views.account.subscription.upgrade_from_trial.select_a_different_plan\":\"» Select a different plan\",\"txt.admin.views.account.subscription.upgrade_from_trial.enter_a_credit_card_and_access_your_upgraded\":\"Enter a credit card and access your upgraded Zendesk right away.\",\"txt.admin.views.account.subscription._solo_details.you_are_about_to_upgrade_to\":\"You are about to upgrade to a {{small_plan_name}} plan.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed\":\"You will be billed {{amount_billed}}, effective today.\",\"txt.admin.views.account.subscription._solo_details.almost_free_the_plan\":\"Almost-free, the {{small_plan_name}} plan is designed for small support groups. It includes support via the Zendesk customer community.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed_monthly\":\"You will be billed {{amount_billed}} monthly, effective today.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed_quarterly\":\"You will be billed {{amount_billed}} quarterly, effective today.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed_biannually\":\"You will be billed {{amount_billed}} biannually, effective today.\",\"txt.admin.views.account.subscription._solo_details.you_will_be_billed_annually\":\"You will be billed {{amount_billed}} annually, effective today.\",\"txt.admin.views.account.subscription._regular_details.This_plan_includes_the_ability\":\"This plan includes the ability to add as many agents as needed and Zendesk support by email 24/5.\",\"txt.admin.views.account.subscription._regular_details.you_are_about_to_upgrade_to_regular.one\":\"You are about to upgrade to a Regular plan with 1 agent.\",\"txt.admin.views.account.subscription._regular_details.you_are_about_to_upgrade_to_regular.other\":\"You are about to upgrade to a Regular plan with {{count}} agents.\",\"txt.admin.views.account.subscription._plus_details.you_are_about_to_upgrade_to_plus.one\":\"You are about to upgrade to a Plus plan with 1 agent.\",\"txt.admin.views.account.subscription._plus_details.you_are_about_to_upgrade_to_plus.other\":\"You are about to upgrade to a Plus plan with {{count}} agents.\",\"txt.admin.views.account.subscription._plus_details.the_plan_includes_additional_backup_options\":\"This plan includes additional backup options, reporting, views management, security capabilities, and {{link_to_more}}. It includes Zendesk support by phone and email 24/5.\",\"txt.admin.views.account.subscription._plus_details.the_plan_includes_additional_backup_options_link\":\"more\",\"txt.admin.views.account.subscription.confirm.you_have_not_made_any_changes\":\"You have not made any changes to your subscription.\",\"txt.admin.views.account.subscription.confirm.close_this_window\":\"Close this window\",\"txt.admin.views.account.subscription.confirm.Confirm_subscription_change\":\"Confirm subscription change\",\"txt.admin.views.account.subscription.confirm.From\":\"From\",\"txt.admin.views.account.subscription.confirm.plan_name_from\":\"{{plan_name}} plan\",\"txt.admin.views.account.subscription.confirm.agents_from\":\"{{count}} agent(s)\",\"txt.admin.views.account.subscription.confirm.billing_Monthly\":\"Monthly billing\",\"txt.admin.views.account.subscription.confirm.billing_Quarterly\":\"Quarterly billing\",\"txt.admin.views.account.subscription.confirm.billing_Biannually\":\"Biannually billing\",\"txt.admin.views.account.subscription.confirm.billing_Annually\":\"Annually billing\",\"txt.admin.views.account.subscription.confirm.Zendesk_Voice\":\"Zendesk Voice\",\"txt.admin.views.account.subscription.confirm.Zendesk_Voice_with_transcription\":\"Zendesk Voice with transcription\",\"txt.admin.views.account.subscription.confirm.To\":\"To\",\"txt.admin.views.account.subscription.confirm.10_promotional_credit\":\"+ $10 promotional credit\",\"txt.admin.views.account.subscription.confirm.Please_note\":\"Please note:\",\"txt.admin.views.account.subscription.confirm.your_coupon_will_reduce_your_bill\":\"Your coupon will reduce your bill by {{percentage}}% for {{count}} months.\",\"txt.admin.views.account.subscription.confirm.your_coupon_will_be_removed\":\"Your coupon \\\"{{code}}\\\" with {{count}} months of discount left will be removed.\",\"txt.admin.views.account.subscription.confirm.there_are_days_left_you_will_be_charged\":\"There are {{count}} days left on your current billing cycle. Upgrading now will result in a one time charge of ${{ammount}}, effective immediately.\",\"txt.admin.views.account.subscription.confirm.since_you_are_in_the_billing_cycle_Monthly\":\"Since you are on the Monthly billing cycle you will be charged the difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription.confirm.since_you_are_in_the_billing_cycle_Quarterly\":\"Since you are on the Quarterly billing cycle you will be charged the difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription.confirm.since_you_are_in_the_billing_cycle_Biannually\":\"Since you are on the Biannually billing cycle you will be charged the difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription.confirm.since_you_are_in_the_billing_cycle_Annually\":\"Since you are on the Annually billing cycle you will be charged the difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription.confirm.If_you_change_billing_cycle\":\"If you change billing cycle, it will take effect once your next payment is being processed. A Zendesk month is 30 days, and thus a Zendesk year is 360 days.\",\"txt.admin.views.account.subscription.confirm.The_plan_you_are_changing_allows_fewer_agents\":\"The plan you are changing to allows for {{count}} fewer agents than you have currently.\",\"txt.admin.views.account.subscription.confirm.Consequently_the_following_agents_will\":\"Consequently, the following agents will be downgraded to end-user status:\",\"txt.admin.views.account.subscription.confirm.Tickets_assigned_to_these_agents\":\"Tickets assigned to these agents will be unassigned if you continue.\",\"txt.admin.views.account.subscription.confirm.Zendesk_Voice_with_colons\":\"Zendesk Voice:\",\"txt.admin.views.account.subscription.confirm.Removing_Zendesk_Voice_from_your\":\"Removing Zendesk Voice from your subscription will remove all phone numbers.\",\"txt.admin.views.account.subscription.confirm.Cancel\":\"Cancel\",\"txt.admin.views.account.subscription.confirm.or\":\"or\",\"txt.admin.views.account.subscription.confirm.Confirm\":\"Confirm\",\"txt.admin.views.account.subscription.confirm.i_agree_to_the_terms_and_conditions\":\"I agree to the {{term_and_conditions_link}} of Zendesk, in addition to the terms and conditions of the coupon, and understand my subscription will start from today.\",\"txt.admin.views.account.subscription.confirm.i_agree_to_the_terms_and_conditions_link\":\"terms & conditions\",\"txt.admin.views.account.subscription.downgrade.If_you_downgrade_now_you\":\"If you downgrade now you will lose these features:\",\"txt.admin.views.account.subscription.downgrade.confirm_downgrade_from\":\"Confirm your downgrade from {{name_of_plan}}\",\"txt.admin.views.account.subscription.downgrade.Any_forum_categories_you_ve\":\"Any forum categories you've created will be deleted.\",\"txt.admin.views.account.subscription.downgrade.You_will_be_limited_to\":\"You will be limited to one Zendesk Voice phone number and additional phone numbers will be removed.\",\"txt.admin.views.account.subscription.downgrade.Accounts_that_exceed_this_limit\":\"Accounts that exceed this limit will be removed.\",\"txt.admin.views.account.subscription.downgrade.All_Question_and_Idea_forums\":\"All Question and Idea forums will be reset to Article forums.\",\"txt.admin.views.account.subscription.downgrade.Ability_to_provision_multiple_Zendesk\":\"Ability to provision multiple Zendesk Voice phone numbers\",\"txt.admin.views.account.subscription.downgrade.Choose_the_phone_number_you\":\"Choose the phone number you want to retain:\",\"txt.admin.views.account.subscription.downgrade.Select_a_phone_number\":\"Select a phone number\",\"txt.admin.views.account.subscription.downgrade.Also_downgrading_may_trigger_significant\":\"Also, downgrading may trigger significant changes to agents:\",\"txt.admin.views.account.subscription.downgrade.The_plan_you_are_changing\":\"The plan you are changing to does not support Custom Agent Roles. When downgrading, agents will maintain permission levels for ticket access, ticket commenting, and managing forums, but will lose other custom permissions.\",\"txt.admin.views.account.subscription.downgrade.The_plan_you_are_changing_not_light_agents\":\"The plan you are changing to does not support Light Agents. When downgrading, Light Agents will be migrated to End-users.\",\"txt.admin.views.account.subscription.downgrade.If_you_ve_reduced_the\":\"If you've reduced the agent count below your number of active agents, then agents created last will be downgraded to end-users immediately and will be removed from any groups. Tickets assigned to these agents will become unassigned.\",\"txt.admin.views.account.subscription.downgrade.do_not_downgrade\":\"Don't downgrade my account.\",\"txt.admin.views.account.subscription.downgrade.Downgrade_my_account\":\"Downgrade my account\",\"txt.admin.views.account.subscription.downgrade.Your_current_plan\":\"Your current plan:\",\"txt.admin.views.account.subscription.downgrade.Agents\":\"Agents:\",\"txt.admin.views.account.subscription.downgrade.Price\":\"Price:\",\"txt.admin.views.account.subscription.downgrade.Discount\":\"Discount:\",\"txt.admin.views.account.subscription.downgrade.Total\":\"Total\",\"txt.admin.views.account.subscription.downgrade.Quick_Answers\":\"Quick Answers\",\"txt.admin.views.account.subscription.downgrade.How_soon_will_my_downgrade\":\"How soon will my downgrade happen?\",\"txt.admin.views.account.subscription.downgrade.As_soon_as_you_give\":\"As soon as you give us the go ahead, we'll downgrade your account immediately. Any Plus features will be removed immediately.\",\"txt.admin.views.account.subscription.downgrade.When_will_my_billing_get\":\"When will my billing get changed?\",\"txt.admin.views.account.subscription.downgrade.If_you_re_half_way\":\"If you're half way through a month, then we will adjust your bill the next month. However if you're paying Quarterly or Annually, we will prorate the change.\",\"txt.admin.views.account.subscription._sidebar.pay_as_you_go\":\"Pay as you go and cancel at any time\",\"txt.admin.views.account.subscription._sidebar.What_happens_if_I_upgrade\":\"What happens if I upgrade, downgrade, or cancel in the middle of a billing cycle?\",\"txt.admin.views.account.subscription._sidebar.If_you_upgrade_or_downgrade\":\"If you upgrade or downgrade you'll be charged the rate for your new plan starting on your next billing cycle.\",\"txt.admin.views.account.subscription._sidebar.If_you_cancel_your_Zendesk\":\"If you cancel, your Zendesk account will be cancelled immediately and you will not be charged again.\",\"txt.admin.views.account.subscription._sidebar.You_do_not_commit_to\":\"You do not commit to any long term contracts. If you decide to cancel you'll be billed for the current period and that's it.\",\"txt.admin.views.account.subscription._sidebar.Can_I_change_subscription_plan\":\"Can I change my subscription plan at any time?\",\"txt.admin.views.account.subscription._sidebar.Yes_You_can_upgrade_or\":\"Yes. You can upgrade or downgrade your plan at any time with no additional handling charges.\",\"txt.admin.views.account.subscription._sidebar.Educational_discount\":\"Educational discount?\",\"txt.admin.views.account.subscription._sidebar.please_email_and_include_full_credentials\":\"Please email {{email}} and include full credentials to inquire about a discount on the Plus plan.\",\"txt.admin.views.account.subscription._sidebar.any_questions\":\"Any questions?\",\"txt.admin.views.account.subscription._sidebar.if_you_have_any_questions\":\"If you have any questions about upgrading or downgrading your subscription, please contact {{email}} and we'll get back to you the same day.\",\"txt.admin.views.account.subscription._invoice.Amount_to_be_charged_immediately\":\"Amount to be charged immediately\",\"txt.admin.views.account.subscription._invoice.Difference_between_your_current_plan\":\"Difference between your current plan and the new plan for the rest of the billing cycle.\",\"txt.admin.views.account.subscription._invoice.Less_manual_discount\":\"Less manual discount\",\"txt.admin.views.account.subscription._invoice.Less_cycle_discount\":\"Less cycle discount\",\"txt.admin.views.account.subscription._invoice.less_coupon_until\":\"Less coupon until {{date}}\",\"txt.admin.views.account.credit_card._form.First_Name\":\"First Name\",\"txt.admin.views.account.credit_card._form.Last_Name\":\"Last Name\",\"txt.admin.views.account.credit_card._form.Card_Number\":\"Card Number\",\"txt.admin.views.account.credit_card._form.Country\":\"Country\",\"txt.admin.views.account.credit_card._form.State\":\"State\",\"txt.admin.views.account.credit_card._form.Zip_code\":\"Zip code\",\"txt.admin.views.account.credit_card._form.Expiry_Date\":\"Expiry Date\",\"txt.admin.views.account.credit_card._form.CVV\":\"CVV\",\"txt.admin.views.account.credit_card._form.Help\":\"Help\",\"txt.admin.views.account.credit_card._form.i_agree_to_the_terms_and_conditions\":\"I agree to the {{terms_and_conditions_link}} of Zendesk, and understand my subscription will start from today.\",\"txt.admin.views.account.credit_card._form.i_agree_to_the_terms_and_conditions_link\":\"terms & conditions\",\"txt.admin.views.account.credit_card._form.begin_my_subscription\":\"Begin my subscription\",\"txt.admin.views.account.credit_card._form.your_credit_card_will_be_charged\":\"Your credit card will be charged {{amount_charged}}\",\"txt.admin.views.account.credit_card._form.please_review_term_and_condition\":\"Please review the Zendesk {{term_and_conditions_link}} before proceeding.\",\"txt.admin.views.account.credit_card._form.please_review_term_and_condition_link\":\"terms & conditions\",\"txt.admin.views.account.credit_card._form.submit_credit_card_button_label\":\"Submit Credit Card\",\"txt.admin.views.account.credit_card._form.all_fields_are_required\":\"All fields are required. Please try again.\",\"txt.admin.views.account.payments.sidebar.payment_and_billing\":\"Payment and billing\",\"txt.admin.views.account.payments.sidebar.use_this_page_to_update_aspects_of_your_payment\":\"Use this page to update aspects of your payment and billing settings and to see which payments have been executed in the past. Invoices are emailed to the account owner and the email addresses listed in the \\\"copy invoices to\\\" field.\",\"txt.admin.views.account.payments.sidebar.the_payment_marked_as_pending_have_not_yet_been_executed\":\"The payment marked as pending have not yet been executed, but will be executed once the next billing cycle begins. Pending payments get updated accordingly when you change plan or billing cycle.\",\"txt.admin.views.account.payments.index.invoicing_and_payments\":\"Invoicing and Payments\",\"txt.admin.views.account.payments.index.credit_card\":\"Credit Card\",\"txt.admin.views.account.payments.index.special_billing_arrangement\":\"Special Billing Arrangement\",\"txt.admin.views.account.payments.index.you_account_has_special_billing\":\"Your account has a special billing arrangement with Zendesk.\",\"txt.admin.views.account.payments.index.contact_zendesk_support_link\":\"Zendesk support\",\"txt.admin.views.account.payments.index.contact_zendesk_support\":\"Contact {{zendesk_support_link}} for assistance with your subscription and billing preferences.\",\"txt.admin.views.account.payments.index.payments\":\"Payments\",\"txt.admin.views.account.payments.index.no_payments_or_pending_payments\":\"No payments or pending payments have been registered for your account.\",\"txt.admin.views.account.payments.index.the_list_below_shows_all_payments\":\"The list below shows all payments registered for your account.\",\"txt.admin.views.schedule_csv_export.scheduled_at_label\":\"Scheduled at:\",\"txt.admin.views.schedule_csv_export.hour_of_day_export_will_start\":\"The hour of the day that the export will start\",\"txt.admin.views.schedule_csv_export.call_back_url_label\":\"Callback URL\",\"txt.admin.views.schedule_csv_export.where_we_post_when_export_complete\":\"Where we post when your export is complete\",\"txt.admin.views.schedule_csv_export.see_xml_we_will_post\":\"See the XML that will post to the callback URL\",\"txt.admin.views.schedule_csv_export.xml_we_will_post_when_export_is_complete\":\"XML that will post to your callback URL when your export is complete:\",\"txt.admin.views.schedule_csv_export.authentication_method_label\":\"Authentication method\",\"txt.admin.views.schedule_csv_export.used_to_retrieve_your_csv_export_label\":\"Used to retrieve your CSV export\",\"txt.admin.views.schedule_csv_export.requieres_username_password_to_access\":\"Requires your username & password to access the export.\",\"txt.admin.views.schedule_csv_export.uses_uniquely_generated_values\":\"Uses a uniquely generated value that is attached to export link (good for 3 days).\",\"txt.admin.views.schedule_csv_export.casv_label\":\"CSV Content\",\"txt.admin.views.schedule_csv_export.basic_ticket_properties\":\"Basic ticket properties, such as Requester, Status, Priority, Assignee, and so on.\",\"txt.admin.views.schedule_csv_export.adds_additional_properties\":\"Adds additional properties such as Reply Times, Wait Times, Metrics in Business Hours, and so on.\",\"txt.admin.views.schedule_csv_export.submit_label\":\"Submit\",\"txt.admin.views.schedule_csv_export.helper_info.your_last_export_generated_at\":\"Your last export was generated at:\",\"txt.admin.views.schedule_csv_export.sidebar.schedule_daily_csv_export\":\"Schedule a daily CSV Export of all your ticket information.\",\"txt.admin.views.schedule_csv_export.sidebar.schedule_at\":\"Scheduled at\",\"txt.admin.views.schedule_csv_export.sidebar.exports_schedule_using_account_time_zone\":\"All exports will be scheduled using your account's time zone: {{time_zone}}\",\"txt.admin.views.schedule_csv_export.sidebar.callback_url\":\"Callback URL\",\"txt.admin.views.schedule_csv_export.sidebar.we_can_post_xml_containing_a_link\":\"We can post XML containing a link to a URL when your export is complete.\",\"txt.admin.views.schedule_csv_export.edit.csv_export_value\":\"CSV Export Schedule\",\"txt.admin.views.schedule_csv_export.edit.edit_csv_export_schedule\":\"Edit CSV Export Schedule\",\"txt.admin.views.schedule_csv_export.edit.basic_label\":\"Basic.\",\"txt.admin.views.schedule_csv_export.edit.token_label\":\"Token.\",\"txt.admin.views.schedule_csv_export.edit.full_label\":\"Full.\",\"txt.admin.views.schedule_csv_export.new.new_csv_export_schedule\":\"New CSV Export Schedule\",\"txt.admin.views.schedule_csv.export.index.dont_have_csv_export_schedule\":\"You do not have a CSV export scheduled.\",\"txt.admin.views.schedule_csv.export.index.schedule_one_now_label\":\"Schedule one now.\",\"txt.admin.views.forums.stats_summary.created_last_30_days\":\"(created in last 30 days)\",\"txt.admin.views.forums.stats_summary.topic_label\":\"Topic\",\"txt.admin.views.forums.stats_summary.view_label\":\"View\",\"txt.admin.views.forums.stats_summary.vote_label\":\"Vote\",\"txt.admin.views.forums.stats_summary.subscription_label\":\"Subscription\",\"txt.admin.views.forums.stats_summary.comment_label\":\"Comment\",\"txt.admin.views.forums.stats_summary.topics_label\":\"Topics\",\"txt.admin.views.forums.stats_summary.views_label\":\"Views\",\"txt.admin.views.forums.stats_summary.votes_label\":\"Votes\",\"txt.admin.views.forums.stats_summary.subscriptions_label\":\"Subscriptions\",\"txt.admin.views.forums.stats_summary.comments_label\":\"Comments\",\"txt.admin.views.forums.forums2_index.Reorder_categories\":\"Reorder categories\",\"txt.admin.views.forums._sidebar.forums_label\":\"Forums\",\"txt.admin.views.forums._sidebar.Questions_Forum\":\"Questions Forum\",\"txt.admin.views.forums._sidebar.Allow_customers_to_ask_questions\":\"Allow customers to ask questions and encourage others to participate by answering topics or voting to show they too would like an answer.\",\"txt.admin.views.forums._sidebar.End_Users_can_ask_question\":\"End-users can: ask questions, respond with comments, vote that they would like to see an answer.\",\"txt.admin.views.forums._sidebar.Moderators_can_do_everything_an\":\"Moderators can: do everything an end-user can, plus mark an Idea Topic as 'Accepted', 'Done', or 'Not Planned'.\",\"txt.admin.views.forums._sidebar.Ideas_Forum\":\"Ideas Forum\",\"txt.admin.views.forums._sidebar.Empower_customers_to_suggest_ideas\":\"Empower customers to suggest ideas, encouraging others to participate in the conversation by commenting and voting on ideas.\",\"txt.admin.views.forums._sidebar.End_User_can_suggest_ideas\":\"End-users can: suggest ideas, respond with comments, vote that they like the idea.\",\"txt.admin.views.forums._sidebar.Moderators_can_do_everything_an_Questions\":\"Moderators can: do everything an end-user can, plus mark a Questions Topic as 'Accepted', 'Done', or 'Not Planned'.\",\"txt.admin.views.forums._sidebar.Articles_Forum\":\"Articles Forum\",\"txt.admin.views.forums._sidebar.Plain_and_simple_Article_Forums\":\"Plain and simple, Article Forums allow you to build a knowledge base or provide a simple conversation area. The context or purpose of the forum is depicted by its name and description.\",\"txt.admin.views.forums._sidebar.Remember_to_tag_your_Topics\":\"Remember to tag topics within Article Forums to make them more searchable by end-users, especially if they will be part of your knowledge base.\",\"txt.admin.views.forums._sidebar.Keep_everybody_up_to_date\":\"Keep everybody up-to-date and encourage users to participate in the conversation with forums.\",\"txt.admin.views.forums._sidebar.Forum_categories_are_only_available_with_plans\":\"Forum categories are only available with the {{extra_large_plan_name}}, {{large_plan_name}}, or {{medium_plan_name}} plan. {{upgrade_now_link}}\",\"txt.admin.views.forums._sidebar.Upgrade_now_link\":\"Upgrade now.\",\"txt.admin.views.forums._sidebar.categorize_forums_will_be_reset\":\"Categorized forums for {{small_plan_name}} accounts will be reset as uncategorized after the trial period.\",\"txt.admin.views.forums._nav.Stats\":\"Stats\",\"txt.admin.views.forums._nav.add_forum\":\"add forum\",\"txt.admin.views.forums._nav.add_category\":\"add category\",\"txt.admin.views.forums._search.edit_label\":\"edit\",\"txt.admin.views.forums.form.Forum_title\":\"Forum title\",\"txt.admin.views.forums.form.Description\":\"Description\",\"txt.admin.views.forums.form.A_brief_description_of_topics\":\"A brief description of topics relevant for this forum. Basic HTML allowed.\",\"txt.admin.views.forums.form.Category\":\"Category\",\"txt.admin.views.forums.form.Content\":\"Content\",\"txt.admin.views.forums.form.Order_by\":\"Order by\",\"txt.admin.views.forums.form.Role_restrictions\":\"Role restrictions\",\"txt.admin.views.forums.form.Who_can_view_topics_in\":\"Who can view topics in this forum?\",\"txt.admin.views.forums.form.Who_can_create_new_topics\":\"Who can create topics in this forum?\",\"txt.admin.views.forums.form.Unrestricted_agents_and_moderators_only\":\"Unrestricted agents and moderators only\",\"txt.admin.views.forums.form.Moderators_only\":\"Moderators only\",\"txt.admin.views.forums.form.User_property_restrictions\":\"User property restrictions\",\"txt.admin.views.forums.form.Restrict_access_to_organization\":\"Restrict access to organization\",\"txt.admin.views.forums.form.Restrict_access_to_users_whose\":\"Restrict access to end-users whose language is:\",\"txt.admin.views.forums.form.Restrict_access_to_end_users\":\"Restrict access to end-users and organizations with all of the following tags\",\"txt.admin.views.forums.form.none\":\"(None)\",\"txt.admin.views.forums.form.logged_in_users\":\"Logged-in users\",\"txt.admin.views.forums.form.delete_label\":\"Delete\",\"txt.admin.views.forums.form.you_are_about_to_delete\":\"You are about to delete this forum and all associated topics. Are you sure?\",\"txt.admin.views.forums.form.update_forum\":\"Update forum\",\"txt.admin.views.forums.form.updating_forum\":\"Updating forum...\",\"txt.admin.views.forums.form.add_forum_label\":\"Add forum\",\"txt.admin.views.forums.form.adding_forum\":\"Adding forum...\",\"txt.admin.views.forums.form.or_label\":\"or\",\"txt.admin.views.forums.form.restriction_1\":\"Everybody\",\"txt.admin.views.forums.form.restriction_2\":\"Logged-in users\",\"txt.admin.views.forums.form.restriction_3\":\"Agents only\",\"txt.admin.views.forums.subscribers.amount_subscribers\":\"{{count}} subscribers\",\"txt.admin.views.search.stats_summary.currently_displayed_search_results_out_of_total\":\"{{from}}-{{currentDisplayedRows}} of {{total}}\",\"txt.admin.views.search.index.Sort_by_latest_activity\":\"Sort by latest activity\",\"txt.admin.views.search.index.Sort_by_relevance\":\"Sort by relevance\",\"txt.admin.views.search._result.ticket_title_label\":\"Ticket\",\"txt.admin.views.search._sidebar.Search_users_groups_organizations_tickets\":\"Search users, groups, organizations, tickets, and topics.\",\"txt.admin.views.search._sidebar.search_label\":\"Search\",\"txt.admin.views.search._sidebar.Search_examples\":\"Search examples\",\"txt.admin.views.search._sidebar.requester_me_zendesk_com\":\"requester:me@zendesk.com\",\"txt.admin.views.search._sidebar.requester_Joe_Doe\":\"requester:Joe Doe\",\"txt.admin.views.search._sidebar.group_support\":\"group:support\",\"txt.admin.views.search._sidebar.group_none\":\"group:none\",\"txt.admin.views.search._sidebar.status_solved\":\"status:solved\",\"txt.admin.views.search._sidebar.priority_normal\":\"priority>normal\",\"txt.admin.views.search._sidebar.tags_printer_hardware\":\"tags:printer hardware\",\"txt.admin.views.search._sidebar.name_Mikkel_Svane\":\"name:Mikkel Svane\",\"txt.admin.views.search._sidebar.type_ticket_Smith\":\"type:ticket Smith\",\"txt.admin.views.search._sidebar.Find_more_examples_in_the\":\"Find more examples in the search documentation.\",\"txt.admin.views.search._sidebar.assignee_me_printer_fire\":\"assignee:me printer fire\",\"txt.admin.views.search._sidebar.assignee_none\":\"assignee:none\",\"txt.admin.views.search._sidebar.ticket_type_problem\":\"ticket_type:problem\",\"txt.admin.views.search._sidebar.updated_date\":\"updated>2011-08-01\",\"txt.admin.views.access.index.this_is_a_sandbox_account_user_for_testing_only\":\"This is a sandbox account. Use for testing purposes only.\",\"txt.admin.views.twitter.settings.index.Turn_Twitter_into_a_powerful\":\"Turn Twitter into a powerful support channel by allowing your agents to convert tweets into Zendesk tickets.\",\"txt.admin.views.twitter.settings.index.Add_your_organization_s_Twitter\":\"Add your organization's Twitter account as a monitored account and allow your agents to send tweets via Zendesk to your customers.\",\"txt.admin.views.twitter.settings.index.Tweets_can_be_converted_to\":\"Tweets can be converted to tickets in four ways:\",\"txt.admin.views.twitter.settings.index.Tweets_can_be_converted_to_way_1\":\"Saved search: Convert tweets to tickets from a live Twitter saved search stream within Zendesk.\",\"txt.admin.views.twitter.settings.index.Tweets_can_be_converted_to_way_2\":\"Direct message: Automatically convert incoming direct messages into tickets and allow customers to reach you privately.\",\"txt.admin.views.twitter.settings.index.direct_message\":\"To reply via {{direct_message_link}} to a Twitter user, that user must follow your Twitter account.\",\"txt.admin.views.twitter.settings.index.direct_message_link\":\"direct message\",\"txt.admin.views.twitter.settings.index.Public_mention_Automatically_convert_any\":\"Public mention: Automatically convert any public tweet containing your Twitter account's username (e.g. '@zendesk') to a ticket.\",\"txt.admin.views.twitter.settings.index.Favorite_Configure_your_Twitter_account\":\"Favorite: Configure your Twitter account to automatically convert favorited tweets to tickets. Many popular Twitter clients have the ability to mark a tweet as a favorite.\",\"txt.admin.views.twitter.settings.index.Channels_label\":\"Channels\",\"txt.admin.views.twitter.settings.index.twitter_settings_label\":\"Twitter Settings\",\"txt.admin.views.twitter.settings.index.general_settings_tab\":\"General settings\",\"txt.admin.views.twitter.settings.index.twitter_accounts_tab\":\"Twitter accounts\",\"txt.admin.views.twitter.settings.index.manage_searches_tab\":\"Manage searches\",\"txt.admin.views.twitter.settings.index.general_settings_tab_description_with_learn_more\":\"Configure settings for outgoing tweets in your Twitter channel.\",\"txt.admin.views.twitter.settings.index.learn_more_link\":\"https://support.zendesk.com/entries/21423788-setting-up-your-twitter-channel\",\"txt.admin.views.twitter.settings._general_settings.Enable_twitter_search\":\"Enable twitter search?\",\"txt.admin.views.twitter.settings._general_settings.roles\":\"Enabling Twitter search adds the Twitter saved searches menu to your Zendesk. All administrators have access to this menu. You can allow agents access to it by granting them Twitter access permission in {{roles_link}}.\",\"txt.admin.views.twitter.settings._general_settings.roles_link\":\"roles\",\"txt.admin.views.twitter.settings._general_settings.Enabling_Twitter_search_adds_an\":\"Enabling Twitter search adds an agent menu option of Twitter saved searches.\",\"txt.admin.views.twitter.settings._general_settings.Append_ticket_links_to_outgoing\":\"Append ticket links to outgoing tweets?\",\"txt.admin.views.twitter.settings._general_settings.When_responding_to_a_customer\":\"When responding to a customer on Twitter, provide a shortened ticket URL in your tweet. This allows your customers to leave a longer response than is possible in a tweet.\",\"txt.admin.views.twitter.settings._general_settings.Appending_a_ticket_URL_to\":\"Appending a ticket URL to outgoing tweets allows customers to respond directly in the ticket and provide more detail than is allowed via Twitter.\",\"txt.admin.views.twitter.settings._general_settings.save_tab\":\"Save tab\",\"txt.admin.views.twitter.settings._url_shortener_settings.Always_include_shortened_ticket_URL\":\"Always include shortened ticket URL\",\"txt.admin.views.twitter.settings._url_shortener_settings.Disabling_this_option_allows_agents\":\"Disabling this option allows agents to choose if a shortened ticket URL is included when responding to a customer.\",\"txt.admin.views.twitter.settings._url_shortener_settings.Select_the_service_you_wish\":\"Select the service you want to use to shorten URLs.\",\"txt.admin.views.twitter.settings._url_shortener_settings.bit_ly_username\":\"Bit.ly Username\",\"txt.admin.views.twitter.settings._url_shortener_settings.bit_ly_api_key\":\"Bit.ly API Key\",\"txt.admin.views.twitter.settings._url_shortener_settings.owly_api_key\":\"Ow.ly API Key\",\"txt.admin.views.twitter.settings._url_shortener_settings.Shortener_URL\":\"Shortener URL\",\"txt.admin.views.twitter.settings._url_shortener_settings.learn_more_label\":\"Learn more\",\"txt.admin.views.twitter.settings._url_shortener_settings.Specify_a_special_token_url\":\"Specify a special token {{url}} in your configured URL. This token will be replaced by the ticket URL to be shortened:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Specify_other_URL_parameters_as\":\"Specify other URL parameters as necessary:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Zendesk_expects_a_plain_text\":\"Zendesk expects a plain text response from your URL shortening service:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Test_your_URL_shortening_settings\":\"Test your URL shortening settings\",\"txt.admin.views.twitter.settings._url_shortener_settings.Testing\":\"Testing...\",\"txt.admin.views.twitter.settings._twitter_search.edit\":\"edit\",\"txt.admin.views.twitter.settings._monitored_accounts.Add_your_organization_s_Twitter_with_learn_more\":\"Add your company’s Twitter account to communicate with your Twitter community in Zendesk. Zendesk can convert incoming direct messages and favorite tweets to tickets. Tweets between your Twitter account and Twitter users are captured in a ticket.\",\"txt.admin.views.twitter.settings._monitored_accounts.add_Twitter_account\":\"add Twitter account\",\"txt.admin.views.twitter.settings._monitored_accounts.Twitter_accounts\":\"Twitter accounts\",\"txt.admin.views.twitter.settings._monitored_accounts_empty.Add_your_first_Twitter_account\":\"Add your first Twitter account.\",\"txt.admin.views.twitter.settings._monitored_accounts_empty.you_dont_have_any_twitter_accounts\":\"You don't have any Twitter accounts configured yet.\",\"txt.admin.views.twitter.settings._twitter_account.primary\":\"primary\",\"txt.admin.views.twitter.settings._twitter_account.reauthorization_required\":\"reauthorization required\",\"txt.admin.views.twitter.settings._twitter_account.if_twitter_account_is_marked_primary\":\"If a Twitter account is marked as primary, all tweets from Zendesk will come from the primary Twitter account.\",\"txt.admin.views.twitter.settings._twitter_account.make_primary\":\"Make primary\",\"txt.admin.views.twitter.settings._twitter_account.remove_this_account_as_primary\":\"Remove this account as a primary Twitter account.\",\"txt.admin.views.twitter.settings._twitter_account.remove_as_primary\":\"Remove as primary\",\"txt.admin.views.twitter.settings._twitter_account.edit\":\"edit\",\"txt.admin.views.twitter.settings._manage_searches.A_saved_search_is_a\":\"A saved search is a Twitter search based on predefined keywords. Viewing a saved search in Zendesk returns a stream of tweets that match the keywords defined in the saved search.\",\"txt.admin.views.twitter.settings._manage_searches.Agents_can_select_tweets_to_with_learn_more\":\"Agents can select tweets to convert to tickets and reply to customers via Twitter directly from the saved search stream.\",\"txt.admin.views.twitter.settings._configure_searches.add_search\":\"add search\",\"txt.admin.views.twitter.settings._configure_searches.Shared\":\"Shared\",\"txt.admin.views.twitter.settings._configure_searches.Reorder\":\"Reorder\",\"txt.admin.views.twitter.settings._configure_searches.Personal\":\"Personal\",\"txt.admin.views.twitter.search._no_twitter_searches.Configure_your_first_saved_search\":\"Configure your first saved search\",\"txt.admin.views.twitter.search._no_twitter_searches.your_account_doesnt_have_any_twitter_searches\":\"Your account does not have any Twitter searches configured.\",\"txt.admin.views.twitter.search._no_twitter_accounts.To_create_a_Twitter_search\":\"To create a Twitter search, you must configure your Twitter account first.\",\"txt.admin.views.twitter.search._no_twitter_accounts.Lets_get_started\":\"Let's get started.\",\"txt.admin.views.twitter.search._new.Twitter_Settings\":\"Twitter Settings\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.twitter_saved_search\":\"Twitter saved search\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Create_Twitter_searches_that_returns\":\"Create Twitter searches that return tweets matching predefined keywords.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Twitter_searches_can_be_selected\":\"Twitter searches can be selected by agents via the Twitter menu. Selecting a search displays a stream of tweets matching the search keywords, updated in real-time.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Create_searches_with_keywords_relevant\":\"Create searches with keywords relevant to your brand, products, or services. Agents can monitor saved searches and convert tweets to tickets for follow-up, retweet interesting tweets, and follow Twitter users.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Searches_can_be_created_for\":\"Searches can be created for all agents and groups of agents. Administrators can also create personal saved searches.\",\"txt.admin.views.twitter.search._twitter_search_form.Name_your_search\":\"Name your search\",\"txt.admin.views.twitter.search._twitter_search_form.give_your_search_a_memorable_name\":\"Give your search a memorable name.\",\"txt.admin.views.twitter.search._twitter_search_form.Respond_to_tweets_as\":\"Respond to tweets as\",\"txt.admin.views.twitter.search._twitter_search_form.The_default_Twitter_account_for\":\"The default Twitter account for responding to tweets in this search.\",\"txt.admin.views.twitter.search._twitter_search_form.Keywords\":\"Keywords\",\"txt.admin.views.twitter.search._twitter_search_form.what_do_you_want_to_seach_for\":\"What do you want to search for?\",\"txt.admin.views.twitter.search._twitter_search_form.Zendesk_will_search_Twitter_for\":\"Zendesk will search Twitter for tweets that match these keywords.  Click \\\"Preview Twitter Search\\\" to test your keywords.\",\"txt.admin.views.twitter.search._twitter_search_form.Search_available_for\":\"Search available for\",\"txt.admin.views.twitter.search._twitter_search_form.All_agents\":\"All agents\",\"txt.admin.views.twitter.search._twitter_search_form.Agents_in_group\":\"Agents in group\",\"txt.admin.views.twitter.search._twitter_search_form.Me_only\":\"Me only\",\"txt.admin.views.twitter.search._twitter_search_form.Preview_Twitter_Search\":\"Preview Twitter Search\",\"txt.admin.views.twitter.search._twitter_search_form.Live_search_results_based_on\":\"Live search results based on the keywords you have entered above.\",\"txt.admin.views.twitter.search._twitter_search_form.Add_search\":\"Add search\",\"txt.admin.views.twitter.search._twitter_search_form.Delete\":\"Delete\",\"txt.admin.views.twitter.search._twitter_search_form.really_delete_twitter_search\":\"Are you sure you want to delete the {{search_name}} Twitter search?\",\"txt.admin.views.twitter.search._twitter_search_form.or_label\":\"or\",\"txt.admin.views.twitter.search._twitter_search_form.Update_search\":\"Update search\",\"txt.admin.views.twitter.search.edit.Editing_search\":\"Editing search {{search_name}}\",\"txt.admin.views.twitter.search.index.twitter_saved_search\":\"Twitter saved search\",\"txt.admin.views.twitter.search.index.Tweets_matching_your_saved_search\":\"Tweets matching your saved search will display in real-time.\",\"txt.admin.views.twitter.search.index.Narrow_your_search_using_Twitter\":\"Narrow your search using Twitter's {{advance_search_operators_link}}.\",\"txt.admin.views.twitter.search.index.Narrow_your_search_using_Twitter_link\":\"advanced search operators\",\"txt.admin.views.twitter.search.index.Please_note_that_the_near\":\"The near operator is not supported.\",\"txt.admin.views.twitter.search.index.Take_the_following_actions_on\":\"Take the following actions on tweets in your search stream:\",\"txt.admin.views.twitter.search.index.Convert_to_ticket_Start_a\":\"Convert to ticket: Start a Twitter conversation via a ticket.  Set ticket fields, tags, and apply macros upon ticket creation.\",\"txt.admin.views.twitter.search.index.Retweet_Share_interesting_tweets_that\":\"Retweet: Share interesting tweets that you find in the saved search stream by retweeting from this saved search's Twitter account.\",\"txt.admin.views.twitter.search.index.Follow_If_you_want_to\":\"Follow: If you want to allow a Twitter user to send a Twitter direct message to your saved search's Twitter account, you must follow this user first.\",\"txt.admin.views.twitter.search.index.bulk_convert_to_ticket\":\"Bulk convert to ticket\",\"txt.admin.views.twitter.search.index.edit\":\"edit\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.convert_to_ticket\":\"Convert to ticket\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.retweet_label\":\"Retweet\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.follow_label\":\"Follow\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.Retweeted_label\":\"Retweeted\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.Following_label\":\"Following\",\"txt.admin.views.twitter.search.templates._retweet_template.cancel_label\":\"Cancel\",\"txt.admin.views.twitter.search.templates._retweet_template.retweet_from\":\"Retweet from {{screen_name}}?\",\"txt.admin.views.twitter.search.templates._retweet_template.retweet\":\"Retweet\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.Cancel\":\"Cancel\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.follow_user\":\"Follow @{{from_user}}?\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.follow_label\":\"Follow\",\"txt.admin.views.twitter.search.templates._tweet_downloading_template.loading_twitter_search_results\":\"Loading Twitter search results...\",\"txt.admin.views.twitter.search.templates._max_tweets_template.more_than_number_new_tweets\":\"More than {{max}} new tweets.\",\"txt.admin.views.twitter.search.templates._more_tweets_template.count_new_tweets_singular\":\"1 new tweet\",\"txt.admin.views.twitter.search.templates._more_tweets_template.count_new_tweets_plural\":\"{{count}} new tweets\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.web_label\":\"Web:\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.bio_label\":\"Bio:\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.tweets_label\":\"Tweets\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.following_label\":\"Following\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.followers_label\":\"Followers\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.listed_label\":\"Listed\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.an_error_ocurred\":\"An error has occurred.  Try accessing your saved search later.\",\"txt.admin.views.twitter.search.templates._ticket_conversion_error_template.an_error_ocurred\":\"Ticket could not be created as:\",\"txt.admin.views.twitter.search._ticket_form.Convert_to_Ticket\":\"Convert to Ticket\",\"txt.admin.views.twitter.search._ticket_form.replying_from\":\"Replying from:\",\"txt.admin.views.twitter.search._ticket_form.Reply_from\":\"Reply from:\",\"txt.admin.views.twitter.search._ticket_form.Create_Ticket\":\"Create Ticket\",\"txt.admin.views.twitter.search._ticket_form.Cancel\":\"Cancel\",\"txt.admin.views.layout.agent.home_label\":\"Home\",\"txt.admin.views.layout.agent.recent_label\":\"Recent\",\"txt.admin.views.layout.agent.new_tab_label\":\"New\",\"txt.admin.views.layout.tabs._manage_tab.manage_tab\":\"Manage\",\"txt.admin.views.layout.tabs._manage_tab.people_tab\":\"People\",\"txt.admin.views.layout.tabs._manage_tab.views_tab\":\"Views\",\"txt.admin.views.layout.tabs._manage_tab.Macros_tab\":\"Macros\",\"txt.admin.views.layout.tabs._manage_tab.Reporting_tab\":\"Reporting\",\"txt.admin.views.layout.tabs._manage_tab.Translations_tab\":\"Translations\",\"txt.admin.views.layout.tabs._manage_tab.tag_tab\":\"Tags\",\"txt.admin.views.layout.tabs._manage_tab.Ticket_field_tab\":\"Ticket fields\",\"txt.admin.views.layout.tabs._manage_tab.Dynamic_content_tab\":\"Dynamic content\",\"txt.admin.views.layout.tabs._manage_tab.business_rules_tab\":\"Business rules\",\"txt.admin.views.layout.tabs._manage_tab.triggers_and_mail_tab\":\"Triggers & mail notifications\",\"txt.admin.views.layout.tabs._manage_tab.automations_tab\":\"Automations\",\"txt.admin.views.layout.tabs._manage_tab.sla_service_targets_tab\":\"SLA service targets\",\"txt.admin.views.layout.tabs._manage_tab.go_to_sandbox_tab\":\"Go to sandbox\",\"txt.admin.views.layout.tabs._manage_tab.Reset_sandbox_tab\":\"Reset sandbox\",\"txt.admin.views.layout.tabs._manage_tab.create_sandbox_tab\":\"Create sandbox\",\"txt.admin.views.layout.tabs._manage_tab.go_to_master_tab\":\"Go to master\",\"txt.admin.views.layout.tabs._manage_tab.Sandbox_tab\":\"Sandbox\",\"txt.admin.views.layout.tabs._settings_tab.Account_tab\":\"Account\",\"txt.admin.views.layout.tabs._settings_tab.Security_tab\":\"Security\",\"txt.admin.views.layout.tabs._settings_tab.Channels_tab\":\"Channels\",\"txt.admin.views.layout.tabs._settings_tab.Tickets_tab\":\"Tickets\",\"txt.admin.views.layout.tabs._settings_tab.Agents_tab\":\"Agents\",\"txt.admin.views.layout.tabs._settings_tab.End_users_tab\":\"End-users\",\"txt.admin.views.layout.tabs._settings_tab.Extensions_tab\":\"Extensions\",\"txt.admin.views.layout.tabs._settings_tab.Settings_tab\":\"Settings\",\"txt.admin.views.layout.tabs._settings_tab.switch_to_new_zendesk_tab\":\"Switch to new Zendesk\",\"txt.admin.views.layout.tabs._views_tab.archived_tickets_tab\":\"Archived Tickets\",\"txt.admin.views.layout.tabs._views_tab.my_views_tab\":\"My views\",\"txt.admin.views.layout.tabs._views_tab.sla_service_targets\":\"SLA service targets\",\"txt.admin.views.layout.tabs._views_tab.Views_tab\":\"Views\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Ticket_sharing_allows_you_to\":\"Ticket sharing enables you to share your tickets with others while keeping them in sync.\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Creating_public_agreements_allow_partners\":\"Creating public agreements allow partners to make public comments and change the status of a ticket, or private agreements which allow only private comments to be made by your partners on shared tickets but do not allow the syncing of ticket status. \",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Learn_more\":\"Learn more\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Note_about_on_hold\":\"Note: The \\\"On-hold\\\" status will be sent as \\\"Open\\\"\",\"txt.admin.views.sharing_agreements._form.New_Sharing_Invite\":\"New Sharing Invite\",\"txt.admin.views.sharing_agreements._form.share_tickets_with\":\"Share tickets with...\",\"txt.admin.views.sharing_agreements._form.Receiver_subdomain\":\"Receiver subdomain\",\"txt.admin.views.sharing_agreements._form.zendesk_subdomain\":\"Partner Zendesk domain\",\"txt.admin.views.sharing_agreements._form.jira_url\":\"JIRA URL\",\"txt.admin.views.sharing_agreements._form.sharing_with_jira_help\":\"You must install the Zendesk for JIRA plugin before sending this invitation.\",\"txt.admin.views.sharing_agreements._form.third_party_url\":\"Sharing URL\",\"txt.admin.views.sharing_agreements._form.third_party_url_info\":\"The URL of the third-party system that will receive shared tickets.\",\"txt.admin.views.sharing_agreements._form.third_party_name\":\"Name\",\"txt.admin.views.sharing_agreements._form.third_party_name_info\":\"Give this sharing agreement an easy to identify name.\",\"txt.admin.views.sharing_agreements._form.another_zendesk_account\":\"another Zendesk account\",\"txt.admin.views.sharing_agreements._form.third_party_system\":\"a third-party system\",\"txt.admin.views.sharing_agreements._form.a_third_party_system\":\"a third-party system\",\"txt.admin.views.sharing_agreements._form.share_with_another_zendesk\":\"Share tickets with another Zendesk account\",\"txt.admin.views.sharing_agreements._form.share_with_jira\":\"Share tickets with Atlassian JIRA\",\"txt.admin.views.sharing_agreements._form.share_with_third_party\":\"Share tickets with a third-party system\",\"txt.admin.views.sharing_agreements._form.Be_careful_to_spell_the\":\"Be careful to spell the subdomain correctly. If you don't know what the receiver's subdomain is, be sure to find out.\",\"txt.admin.views.sharing_agreements._form.Select_an_integration\":\"Select an integration.\",\"txt.admin.views.sharing_agreements._form.JIRA_server_URL\":\"JIRA server URL\",\"txt.admin.views.sharing_agreements._form.The_URL_of_your_JIRA\":\"The URL of your JIRA server (for example, http://mydomain.jira.com). You must install the Zendesk JIRA plugin before sending this invite.\",\"txt.admin.views.sharing_agreements._form.Comment_and_status_permissions\":\"Comment and status permissions\",\"txt.admin.views.sharing_agreements._form.Allow_partner_to_make_public\":\"Allow partner to make public comments and change the status, or allow only private comments but do not allow the syncing of the status.\",\"txt.admin.views.sharing_agreements._form.Learn_more\":\"Learn more\",\"txt.admin.views.sharing_agreements._form.Tag_synchronisation\":\"Tag synchronization\",\"txt.admin.views.sharing_agreements._form.Sharing_tags_can_mean_some\":\"Sharing tags can mean some custom fields are also synced; however, it may increase the number of tags in either account.\",\"txt.admin.views.sharing_agreements._form.Allow_the_syncing_of_custom\":\"Allow the syncing of custom fields\",\"txt.admin.views.sharing_agreements._form.We_will_sync_custom_fields\":\"Zendesk will sync custom fields of the same name and same values, between sender and receiver.\",\"txt.admin.views.sharing_agreements._form.Cancel\":\"Cancel\",\"txt.admin.views.sharing_agreements._form.Send_invite\":\"Send invite\",\"txt.admin.views.sharing_agreements._form.or_label\":\"or\",\"txt.admin.views.sharing_agreements._form.invite_application_outside_of_zendesk\":\"invite an application outside of Zendesk\",\"txt.admin.views.sharing_agreements._form.make_public_private_comments_sync_status\":\"Make public & private comments; sync status.\",\"txt.admin.views.sharing_agreements._form.make_private_comments\":\"Make private comments; do not sync status.\",\"txt.admin.views.sharing_agreements._form.no_do_not_share_tags_between_me_and_the_receiver\":\"No, do not share tags between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.yes_share_tags_between_me_and_the_Receiver\":\"Yes, share tags between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.no_do_not_sync_custom_fields\":\"No, do not sync custom fields between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.yes_sync_custom_fields\":\"Yes, sync custom fields between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.remote_url_help\":\"The URL of the third-party system that will receive shared tickets.\",\"txt.admin.views.sharing_agreements._form.create_a_new_agreement\":\"Create a new agreement\",\"txt.admin.views.sharing_agreements._form.error_sending_invitations\":\"Error sending invitation: \",\"txt.admin.views.sharing_agreements._form.error_sending_invitation\":\"Unable to send invitation to {{domain}}. Domain is incorrect or returned an invalid response.\",\"txt.admin.views.sharing_agreements._form.sending\":\"sending...\",\"txt.admin.views.sharing_agreements.show.Ticket_Sharing_Agreement_Invite\":\"Ticket Sharing Agreement Invite\",\"txt.admin.views.sharing_agreements.show.Entering_agreement_with\":\"Entering agreement with\",\"txt.admin.views.sharing_agreements.show.Comment_and_status_permissions\":\"Comment and status permissions\",\"txt.admin.views.sharing_agreements.show.Make_public_private_comments_sync\":\"Make public & private comments; sync status.\",\"txt.admin.views.sharing_agreements.show.Note_about_on_hold\":\"Note: If a shared ticket is updated with the \\\"On-hold\\\" status, \\\"Open\\\" will be used instead.\",\"txt.admin.views.sharing_agreements.show.Make_private_comments_do_not\":\"Make private comments; do not sync status.\",\"txt.admin.views.sharing_agreements.show.Tag_synchronisation\":\"Tag synchronization\",\"txt.admin.views.sharing_agreements.show.yes_share_tags_between_me_and_receiver\":\"Yes, share tags between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.no_do_not_share_tags\":\"No, do not share tags between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.Allow_the_syncing_of_custom\":\"Allow syncing of custom fields.\",\"txt.admin.views.sharing_agreements.show.Decline_agreement\":\"Decline agreement\",\"txt.admin.views.sharing_agreements.show.yes_sync_custom_fields_between_me\":\"Yes, sync custom fields between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.no_do_not_sync_custom_fields\":\"No, do not sync custom fields between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.Decide_later\":\"Decide later\",\"txt.admin.views.sharing_agreements.show.Accept_agreement\":\"Accept agreement\",\"txt.admin.views.sharing_agreements.show.or_label\":\"or\",\"txt.admin.views.sharing_agreements.show.Deactivate_agreement\":\"Deactivate agreement\",\"txt.admin.views.sharing_agreements.show.confirm_deactivate_agreement\":\"No new tickets will be shared under this agreement. Existing tickets shared under this agreement will continue to be synced.\",\"txt.admin.views.sharing_agreements.show.Reactivate_agreement\":\"Reactivate agreement\",\"txt.admin.views.home._introductory_text.Save\":\"Save\",\"txt.admin.views.home._introductory_text.Cancel\":\"Cancel\",\"txt.admin.views.home._introductory_text.edit\":\"edit\",\"txt.admin.views.home.index.reorder_label\":\"reorder\",\"txt.admin.views.home._reorder_pinned_entries.Cancel\":\"Cancel\",\"txt.admin.views.home._reorder_pinned_entries.the_following_topics_will_always_be_presented\":\"The following topics will always be presented, in order, as the first pinned topics.\",\"txt.admin.views.home._reorder_pinned_entries.Save\":\"Save\",\"txt.admin.views.home._reorder_pinned_entries.the_remainder_will_be_shown\":\"The remainder will be shown after those above, starting with the most recently created. Reordering this list has no effect.\",\"txt.admin.views.home._reorder_pinned_entries.drag_topics_here_label\":\"Drag topics here\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_you_label\":\"Open Tickets\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_you_label_2\":\"assigned to you\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_your_group_label\":\"Open Tickets\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_your_group_label_2\":\"in your group(s)\",\"txt.admin.views.home._default_dashboard.upload_picture\":\"upload picture\",\"txt.admin.views.home._default_dashboard.Your_ticket_stats_this_week\":\"Your ticket stats (this week)\",\"txt.admin.views.home._default_dashboard.number_of_tickets_solved_by_you\":\"{{number_of_tickets_solved}} tickets solved by you\",\"txt.admin.views.widgets._sidebar.This_widget_is_used_on\":\"This widget is used on the:\",\"txt.admin.views.widgets._sidebar.You_are_editing_an_image\":\"You are editing an image widget.\",\"txt.admin.views.widgets._sidebar.SAManage_is_a_great_IT\":\"SAManage is an IT Asset Management tool that can help you keep track of your companies assets. Track anything from laptops to routers to servers, all in one place.\",\"txt.admin.views.widgets._sidebar.samanage_is_a_great_it_Asset\":\"SAManage is an IT Asset Management tool that can help you keep track of your companies assets. Track anything from laptops to routers to servers, all in one place.\",\"txt.admin.views.widgets._sidebar.With_the_SAManage_widget_you\":\"With the SAManage widget, you can search for an asset and pull up relevant information. You can attach an asset to a ticket so that when you come back to the ticket, you can see which asset is associated with that particular ticket without having to search for it again. If you need more detailed information about an asset, you can click a link to pull up those assets in SAManage.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_custom\":\"You are editing a custom widget.\",\"txt.admin.views.widgets._sidebar.The_trivial_use_case_for\":\"The trivial use case for custom widgets is to simply display some text.\",\"txt.admin.views.widgets._sidebar.But_you_can_also_insert\":\"But you can also insert data from external resources using javascript.v\",\"txt.admin.views.widgets._sidebar.Have_a_look_at_the\":\"See the Widget Documentation for more info.\",\"txt.admin.views.widgets._sidebar.Suggestions_for_what_you_can\":\"Suggestions for what you can do:\",\"txt.admin.views.widgets._sidebar.Embed_an_iframe\":\"Embed an iframe\",\"txt.admin.views.widgets._sidebar.Google_Adwords\":\"Google Adwords\",\"txt.admin.views.widgets._sidebar.Google_maps\":\"Google maps\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_text\":\"You are editing a text widget. This widget presents the text you type in.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_CSS\":\"You are editing a CSS widget.\",\"txt.admin.views.widgets._sidebar.Use_this_to_modify_the\":\"Use this to modify the look of your Zendesk.\",\"txt.admin.views.widgets._sidebar.It_s_not_help_it\":\"Its not help, its Help 2.0.\",\"txt.admin.views.widgets._sidebar.MindTouch_and_Zendesk_have_partnered\":\"MindTouch and Zendesk have partnered to deliver the missing link in customer support by combining the MindTouch TCS Social Knowledge Base with your Zendesk.\",\"txt.admin.views.widgets._sidebar.The_MindTouch_TCS_social_knowledge\":\"The MindTouch TCS social knowledge base is a community-centric destination for your users to learn more and be successful with your product. Integrating Zendesk with MindTouch enables you to search your Zendesk product documentation and create new KB articles from support tickets--both of which will dramatically increase your first-time-right and resolution-on-first contact KPIs and result in exceptional customer experiences.\",\"txt.admin.views.widgets._sidebar.exception_customer_support\":\"Exceptional customer support in 3 easy steps!\",\"txt.admin.views.widgets._sidebar.Complete_the_registration_form\":\"Complete the registration form\",\"txt.admin.views.widgets._sidebar.Receive_your_free_MindTouch_TCS\":\"Receive your free MindTouch TCS Social Knowledge Base\",\"txt.admin.views.widgets._sidebar.Enable_your_MindTouch_widget_in\":\"Enable your MindTouch widget in Zendesk (you are here)\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_JavaScript\":\"You are editing a JavaScript widget.\",\"txt.admin.views.widgets._sidebar.Use_this_to_execute_scripts\":\"Use this to execute scripts in your pages. One example is to include your Google Analytics tracking code.\",\"txt.admin.views.widgets._sidebar.Harvest_is_a_simple_and\":\"Harvest is a simple and powerful time tracking service.\",\"txt.admin.views.widgets._sidebar.With_a_Harvest_widget_you\":\"With a Harvest widget you can easily log the time you spend on your tickets.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_the\":\"Add the widget to the ticket page and you will be able to log time on each ticket.\",\"txt.admin.views.widgets._sidebar.FreshBooks_is_the_fastest_way\":\"FreshBooks is the fastest way to track and invoice your clients.\",\"txt.admin.views.widgets._sidebar.With_a_FreshBooks_widget_you\":\"With a FreshBooks widget you can log the time you spend on tickets.\",\"txt.admin.views.widgets._sidebar.Highrise_is_a_great_contact\":\"Highrise is a great contact manager.\",\"txt.admin.views.widgets._sidebar.With_the_Highrise_widget_you\":\"With the Highrise widget you can lookup your contacts and add notes about them into Highrise.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_any\":\"Add the widget to any page and you will be able look up user information directly from Highrise. This is especially handy on the ticket page.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_Buddha\":\"You are editing a Buddha Machine widget.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_Salesforce\":\"You are editing a Salesforce widget. Use this widget to look up user details in your Salesforce account.\",\"txt.admin.views.widgets._sidebar.The_hot_topics_widget_will\":\"The Hot Topics widget shows the most popular forum topics that have been commented on within the last month.\",\"txt.admin.views.widgets._sidebar.JIRA_lets_you_prioritise_assign\":\"JIRA lets you prioritize, assign, track, report, and audit your issues, whatever they are, including anything from software bugs to project tasks and change requests.\",\"txt.admin.views.widgets._sidebar.The_JIRA_widget_lets_you\":\"The JIRA widget enables you to create JIRA issues based on Zendesk tickets. After the issue is created, any updates in either Zendesk or JIRA are replicated.\",\"txt.admin.views.widgets._sidebar.The_JIRA_widget_doesn_t\":\"The JIRA widget does not support extra mandatory issue fields. If your JIRA projects have been customized with extra mandatory fields, you need to customize the widget to support this.\",\"txt.admin.views.widgets._sidebar.to_read_more_about_Jira_link\":\"Click here\",\"txt.admin.views.widgets._sidebar.to_read_more_about_Jira\":\"{{click_here_link}} to read more about the integration with JIRA.\",\"txt.admin.views.widgets._sidebar.Before_users_submit_a_request\":\"Before a user submits a request, they can see if someone has already answered the question in your GetSatisfaction community.\",\"txt.admin.views.widgets._sidebar.to_read_about_get_satisfaction_link\":\"Click here\",\"txt.admin.views.widgets._sidebar.to_read_about_get_satisfaction\":\"{{click_here_link}} to read more about the integration with GetSatisfaction.\",\"txt.admin.views.widgets._sidebar.Contactology_is_an_email_marketing\":\"Contactology is email marketing software built for businesses. Create, send, and track email messages, newsletters, and more. \",\"txt.admin.views.widgets._sidebar.You_get_great_deliverability_email\":\"You get great deliverability, email templates, powerful reporting, and personal service.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_the_customer_subscriptions\":\"Add the widget to the ticket page to manage your customer subscriptions through Zendesk.\",\"txt.admin.views.widgets._sidebar.ScreenSteps_Live_from_Blue_Mango\":\"ScreenSteps Live from Blue Mango Learning Systems gives you all the tools you need to create, publish, and distribute your visual knowledge base.\",\"txt.admin.views.widgets._sidebar.With_the_ScreenSteps_Live_widget\":\"With the ScreenSteps Live widget you can easily search your ScreenSteps Live visual knowledge base. Add the widget to the ticket page to quickly find lessons that answer questions your customers have. When the agent finds a lesson they can link to it in the open ticket.\",\"txt.admin.views.widgets._sidebar.Important_Don_t_use_an\":\"Important: Do not use an administrative username and password here. Set up an API Access user account on ScreenSteps Live, grant the user access to the appropriate spaces, and enter their username and password in the widget settings.\",\"txt.admin.views.widgets._sidebar.With_the_ScreenSteps_Live_Tasks\":\"With the ScreenSteps Live Tasks widget you can easily request new content to be added to your knowledge base. Add the widget to the ticket page, and a link to the ticket is automatically added to the task description.\",\"txt.admin.views.widgets._sidebar.Ifbyphone_a_leading_provider_of\":\"Ifbyphone, a leading provider of voice applications for customer interactions, helps businesses of any size enhance customer communications, improve lead conversion, and reduce customer churn.\",\"txt.admin.views.widgets._sidebar.With_the_Ifbyphone_integration_you\":\"With the Ifbyphone integration, you can:\",\"txt.admin.views.widgets._sidebar.Manage_support_calls_and_voice\":\"Manage support calls and voicemails within Zendesk.\",\"txt.admin.views.widgets._sidebar.Answer_support_calls_and_manage\":\"Answer support calls and manage transcribed voicemail messages.\",\"txt.admin.views.widgets._sidebar.Virtual_Call_Center_with_agent\":\"Virtual Call Center with agent panel for handling support calls.\",\"txt.admin.views.widgets._sidebar.Integrate_you_phone_support_with\":\"Integrate you phone support with your online support.\",\"txt.admin.views.widgets._sidebar.For_more_information_on_how\":\"For more information on how to configure this widget, see the setup guide.\",\"txt.admin.views.widgets._sidebar.The_Zendesk_to_Constant_Contact\":\"The Zendesk to Constant Contact import enables you to import a list of your Zendesk end-users into a Constant Contact mailing list.\",\"txt.admin.views.widgets._sidebar.The_service_will_perform_the\":\"The service performs the following actions:\",\"txt.admin.views.widgets._sidebar.Authenticate_securely_both_your_Zendesk\":\"Authenticate securely both your Zendesk and Constant Contact accounts.\",\"txt.admin.views.widgets._sidebar.Retrieve_gather_all_end_user\":\"Retrieve/gather all end-user accounts from Zendesk.\",\"txt.admin.views.widgets._sidebar.Load_the_list_of_end\":\"Load the list of end-users into the authenticated Constant Contact account as an existing list.\",\"txt.admin.views.widgets._sidebar.Notify_the_Zendesk_user_via\":\"Notify the Zendesk user via email when the list upload to Constant Contact is complete.\",\"txt.admin.views.widgets._sidebar.Please_click_here_to_view\":\"Click here to view the terms and conditions for use of this service.\",\"txt.admin.views.widgets._sidebar.location_of_widget\":\"{{controller_name}} {{action_name}} page\",\"txt.admin.views.widgets._sidebar.location_of_widget_with_link\":\"{{link}} page\",\"txt.admin.views.widgets.edit.edit_widget_name\":\"Edit {{widget_name}}\",\"txt.admin.views.widgets.edit.add_widget_label\":\"Add {{widget_name}}\",\"txt.admin.views.widgets.edit.Title_label\":\"Title\",\"txt.admin.views.widgets.edit.Display\":\"Display\",\"txt.admin.views.widgets.edit.Available_for\":\"Available for\",\"txt.admin.views.widgets.edit.Submit\":\"Submit\",\"txt.admin.views.widgets.edit.submitting\":\"Submitting...\",\"txt.admin.views.widgets.edit.deleting\":\"Deleting...\",\"txt.admin.views.widgets.edit.previewing\":\"Previewing...\",\"txt.admin.views.widgets.edit.invalid_action\":\"Invalid action. Please contact support\",\"txt.admin.views.widgets.edit._batchbook_widget.Account_name\":\"Account name\",\"txt.admin.views.widgets.edit._batchbook_widget.The_name_of_the_Batchbook\":\"The name of the Batchbook account\",\"txt.admin.views.widgets.edit._batchbook_widget.API_Token\":\"API Token\",\"txt.admin.views.widgets.edit._campfire_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._campfire_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Campfire account\",\"txt.admin.views.widgets.edit._campfire_widget.Room_ID\":\"Room ID\",\"txt.admin.views.widgets.edit._campfire_widget.The_ID_of_the_Campfire\":\"The ID of the Campfire chat room\",\"txt.admin.views.widgets.edit._campfire_widget.Guest_Access\":\"Guest Access\",\"txt.admin.views.widgets.edit._campfire_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._campfire_widget.Enable_this_option_if_you\":\"Enable this option if you turned on guest access in your Campfire chat room. When using guest access, you must enter the public room ID in the room ID field above.\",\"txt.admin.views.widgets.edit._clarizen_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._clarizen_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._contactology_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._contactology_widget.Username_for_your_Contactology_account\":\"Username for your Contactology account\",\"txt.admin.views.widgets.edit._contactology_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._contactology_widget.Password_for_your_Contactology_account\":\"Password for your Contactology account\",\"txt.admin.views.widgets.edit._css_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._css_widget.The_CSS_content_you_want\":\"The CSS content you want to insert into all pages\",\"txt.admin.views.widgets.edit._css_widget.Please_note_that_Zendesk_cannot\":\"Note that Zendesk cannot guarantee that existing page markup and the Zendesk DOM will stay unaltered. We strive to keep changes minimal on end-user facing pages and we do not make major changes without due notice.\",\"txt.admin.views.widgets.edit._custom_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._custom_widget.The_content_you_want_this\":\"The content you want this widget to display (or contain)\",\"txt.admin.views.widgets.edit._custom_widget.You_can_include_dynamic_content\":\"You can include dynamic content.\",\"txt.admin.views.widgets.edit._custom_widget.Click_here_to_see_how\":\"Click here to see how.\",\"txt.admin.views.widgets.edit._custom_widget.click_here_to_hide_dynamic_content\":\"Click here to hide the dynamic content help.\",\"txt.admin.views.widgets.edit._custom_widget.Available_placeholders\":\"Available placeholders\",\"txt.admin.views.widgets.edit._custom_widget.Use_placeholders_to_easily_insert\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.widgets.edit._embed_widget.Image_URL\":\"Image URL\",\"txt.admin.views.widgets.edit._embed_widget.The_background_color_for_your\":\"The background color for your image\",\"txt.admin.views.widgets.edit._embed_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._embed_widget.Any_text_you_want_to\":\"Any text you want to place under your image\",\"txt.admin.views.widgets.edit._embed_widget.You_can_include_dynamic_content\":\"You can include dynamic content.\",\"txt.admin.views.widgets.edit._embed_widget.Available_placeholders\":\"Available placeholders\",\"txt.admin.views.widgets.edit._embed_widget.Click_here_to_see_how\":\"Click here to see how.\",\"txt.admin.views.widgets.edit._embed_widget.Use_placeholders_to_easily_insert\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.widgets.edit._embed_widget.Background_color\":\"Background color\",\"txt.admin.views.widgets.edit._forums_widget.Search_field\":\"Search field\",\"txt.admin.views.widgets.edit._forums_widget.Show\":\"Show\",\"txt.admin.views.widgets.edit._forums_widget.Allows_your_users_to_search\":\"Allows your users to search your forums directly from the widget\",\"txt.admin.views.widgets.edit._freshbooks_widget.API_URL\":\"API URL\",\"txt.admin.views.widgets.edit._freshbooks_widget.API_URL_for_your_FreshBooks\":\"API URL for your FreshBooks account. Copy and paste the entire URL from FreshBooks.\",\"txt.admin.views.widgets.edit._freshbooks_widget.Authentication_Token\":\"Authentication Token\",\"txt.admin.views.widgets.edit._freshbooks_widget.Must_be_for_an_administrator\":\"Must be for an administrator within your FreshBooks account\",\"txt.admin.views.widgets.edit._freshbooks_widget.Default_note\":\"Default note\",\"txt.admin.views.widgets.edit._freshbooks_widget.This_will_be_filled_into\":\"This will be filled into the note field by default\",\"txt.admin.views.widgets.edit._google_analytics_widget.Web_Property_ID\":\"Web Property ID\",\"txt.admin.views.widgets.edit._google_analytics_widget.You_can_find_this_code\":\"You can find this code in your Google Analytics account. It looks like UA-12345-6\",\"txt.admin.views.widgets.edit._google_analytics_widget.GA_Tracker_Domain\":\"GA Tracker Domain\",\"txt.admin.views.widgets.edit._google_analytics_widget.review_google_documentation\":\"If you use host mapping in your Zendesk account, {{review_google_documentation_link}} to determine whether your domain should reflect your mapped domain or remain as none.\",\"txt.admin.views.widgets.edit._google_analytics_widget.review_google_documentation_link\":\"review Google's documentation\",\"txt.admin.views.widgets.edit._harvest_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._harvest_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Harvest account\",\"txt.admin.views.widgets.edit._harvest_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._harvest_widget.magic_words\":\"Magic Words\",\"txt.admin.views.widgets.edit._harvest_widget.magic_words_description\":\"Set magic words so the widget will automatically pick the right projects and tasks from Harvest. These should be comma delimited. For example, Zendesk, support. Placeholders can be used.\",\"txt.admin.views.widgets.edit._harvest_widget.default_note\":\"Default Note\",\"txt.admin.views.widgets.edit._harvest_widget.default_note_description\":\"This is used to populate the default note for a Harvest time entry. Placeholders can be used.\",\"txt.admin.views.widgets.edit._harvest_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._harvest_widget.Some_Harvest_accounts_have_SSL\":\"Some Harvest accounts have SSL enabled.\",\"txt.admin.views.widgets.edit._get_satisfaction_widget.Account_name\":\"Account name\",\"txt.admin.views.widgets.edit._get_satisfaction_widget.Your_company_name_in_GetSatisfaction\":\"Your company name in GetSatisfaction\",\"txt.admin.views.widgets.edit._highrise_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._highrise_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Highrise account\",\"txt.admin.views.widgets.edit._highrise_widget.Authentication_token\":\"Authentication token\",\"txt.admin.views.widgets.edit._highrise_widget.You_can_find_this_on\":\"You can find this on your user page in Highrise\",\"txt.admin.views.widgets.edit._highrise_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._highrise_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._highrise_widget.Some_Highrise_accounts_have_SSL\":\"Some Highrise accounts have SSL enabled.\",\"txt.admin.views.widgets.edit._javascript_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._javascript_widget.The_JavaScript_content_you_want\":\"The JavaScript content you want to insert into all pages\",\"txt.admin.views.widgets.edit._javascript_widget.Please_note_that_Zendesk_cannot\":\"Note that Zendesk cannot guarantee that existing page markup and the Zendesk DOM will stay unaltered. We strive to keep changes minimal on end-user-facing pages and we do not make any major changes without due notice.\",\"txt.admin.views.widgets.edit._jira_widget.Instructions\":\"Instructions\",\"txt.admin.views.widgets.edit._jira_widget.For_detailed_setup_instructions_please\":\"For detailed setup instructions, refer to this forum article.\",\"txt.admin.views.widgets.edit._jira_widget.URL\":\"URL\",\"txt.admin.views.widgets.edit._jira_widget.The_URL_for_the_JIRA\":\"The URL for the JIRA site\",\"txt.admin.views.widgets.edit._jira_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._jira_widget.Optional\":\"Optional\",\"txt.admin.views.widgets.edit._jira_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._jira_widget.Custom_field\":\"Custom field\",\"txt.admin.views.widgets.edit._jira_widget.The_ID_of_the_Zendesk\":\"The ID of the Zendesk ticket ID field in JIRA\",\"txt.admin.views.widgets.edit._liquid_help.The_current_user_Text_Placeholders\":\"The current_user Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.All_pages_have_access_to\":\"All pages have access to the current_user placeholders if a user is logged in.\",\"txt.admin.views.widgets.edit._liquid_help.The_ticket_Text_Placeholders\":\"The ticket Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.Pages_where_you_are_viewing\":\"Pages where you are viewing a user have access to the user placeholders.\",\"txt.admin.views.widgets.edit._liquid_help.The_requester_Text_Placeholders\":\"The requester Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.The_user_text_place_holders\":\"The user text placeholders\",\"txt.admin.views.widgets.edit._log_me_in_widget.Company_ID\":\"Company ID\",\"txt.admin.views.widgets.edit._log_me_in_widget.search_for_company_id\":\"Search for CompanyID in {{path_link}}\",\"txt.admin.views.widgets.edit._log_me_in_widget.search_for_company_id_link\":\"LogMeIn Rescue Admin Center > Global Settings > Single Sign-On > ASP.Net C# server-side example\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on\":\"Single-Sign-On Password\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on_defined_in\":\"Defined in {{single_sign_on_path}}\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on_defined_in_link\":\"LogMeIn Rescue Admin Center > Global Settings > Single Sign-On\",\"txt.admin.views.widgets.edit._log_me_in_widget.Search_for_CompanyID_in\":\"Search for CompanyID in\",\"txt.admin.views.widgets.edit._log_me_in_widget.Enable_public_comments\":\"Enable public comments\",\"txt.admin.views.widgets.edit._log_me_in_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._log_me_in_widget.Log_a_completed_Rescue_session\":\"Log a completed Rescue session as a public ticket comment instead of a private ticket comment\",\"txt.admin.views.widgets.edit._log_me_in_widget.Fileds\":\"Fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Map_ticket_fields_to_LogMeIn\":\"Map ticket fields to LogMeIn Rescue custom fields. Drag and drop up to five ticket fields to Rescue session custom fields. Fields are mapped to LogMeIn Rescue according to the order chosen below\",\"txt.admin.views.widgets.edit._log_me_in_widget.Unmapped_fields\":\"Unmapped fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Fields_mapped_to_Rescue_custom\":\"Fields mapped to Rescue custom fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Tags\":\"Tags\",\"txt.admin.views.widgets.edit._log_me_in_widget.Tag_a_ticket_after_the\":\"Tag a ticket after the LogMeIn Rescue session completes\",\"txt.admin.views.widgets.edit._log_me_in_widget.Next_steps\":\"Next steps\",\"txt.admin.views.widgets.edit._log_me_in_widget.Complete_your_LogMeIn_Rescue_configuration\":\"Complete your LogMeIn Rescue configuration to record session details in a ticket. In the LogMeIn Rescue Admin Center:\",\"txt.admin.views.widgets.edit._log_me_in_widget.Navigate_to_your_Rescue_Technician\":\"Navigate to your Rescue Technician Group by selecting Settings > Exporting session data.\",\"txt.admin.views.widgets.edit._log_me_in_widget.Select_Post_session_details_as\":\"Select Post session details as HTML Form parameters.\",\"txt.admin.views.widgets.edit._log_me_in_widget.navigate_to_post_session_details_with_params\":\"Navigate to Post session details to URL when session is ended by technician and configure the following URL: {{current_account}}/integrations/logmein_rescue\",\"txt.admin.views.widgets.edit._mindtouch_widget.Url\":\"Url\",\"txt.admin.views.widgets.edit._mindtouch_widget.Your_MindTouch_us_site_will\":\"Your MindTouch.us site will have a domain name like this: http://yoursubdomain.mindtouch.us If you have a MindTouch.us site, enter your subdomain (the part between http:// and mindtouch.us) above. If you do not have a MindTouch.us site, click here to sign up.\",\"txt.admin.views.widgets.edit._paglo_widget.API_or_Data_Key\":\"API or Data Key\",\"txt.admin.views.widgets.edit._paglo_widget.Hardware_Field_ID\":\"Hardware Field ID\",\"txt.admin.views.widgets.edit._paglo_widget.The_ID_of_the_custom\":\"The ID of the custom field that holds the name of the related software\",\"txt.admin.views.widgets.edit._paglo_widget.Software_Field_ID\":\"Software Field ID\",\"txt.admin.views.widgets.edit._salesforce_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._salesforce_widget.Salesforce_user_login_name\":\"Salesforce user login name\",\"txt.admin.views.widgets.edit._salesforce_widget.password_and_security_token\":\"Password & Security Token\",\"txt.admin.views.widgets.edit._salesforce_widget.Append_the_user_s_Salesforce\":\"Append the user's Salesforce security token to their password and enter it here. To reset your security token, select Setup > My Personal Information > Reset My Security Token in Salesforce.\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Account_Name\":\"Account Name\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.The_full_domain_you_use\":\"The full domain you use to access your ScreenSteps Live account (for example, bmls.screenstepslive.com).\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Username_for_your_ScreenSteps_Live\":\"Username for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Password_for_your_ScreenSteps_Live\":\"Password for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Plus_and_Premium_ScreenSteps_Live\":\"Plus and Premium ScreenSteps Live accounts allow SSL.\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Space_ID\":\"Space ID\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.The_permalink_or_ID_of\":\"The permalink or ID of your space to constrain ScreenSteps Live task creation to a single space\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Account_Name\":\"Account Name\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.The_full_domain_you_use\":\"The full domain you use to access your ScreenSteps Live account (for example, bmls.screenstepslive.com).\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Username_for_your_ScreenSteps_Live\":\"Username for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Password_for_your_ScreenSteps_Live\":\"Password for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Plus_and_Premium_ScreenSteps_Live\":\"Plus and Premium ScreenSteps Live accounts allow SSL.\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Space_ID\":\"Space ID\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.The_permalink_or_ID_of\":\"The permalink or ID of your space to constrain ScreenSteps Live task creation to a single space\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Include_Login_in_URL\":\"Include Login in URL\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Embed_login_parameters_within_ScreenSteps\":\"Embed login parameters within ScreenSteps Live links for easier access by users\",\"txt.admin.views.widgets.edit._tactile_widget.URL\":\"URL\",\"txt.admin.views.widgets.edit._tactile_widget.The_URL_for_your_TactileCRM\":\"The URL for your TactileCRM site\",\"txt.admin.views.widgets.edit._tactile_widget.API_Token\":\"API Token\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.Forum\":\"Forum\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.All_forums\":\"All forums\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.Number_of_Topics\":\"Number of Topics\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.The_maximum_number_of_hot\":\"The maximum number of hot topics to show\",\"txt.admin.views.widgets.select_widget_to_add.Widget_label\":\"Widget\",\"txt.admin.views.widgets.select_widget_to_add.Pick_the_type_of_widget\":\"Select the type of widget you would like to add to your pages.\",\"txt.admin.views.widgets.select_widget_to_add.If_you_re_missing_one\":\"If you're missing one or more widget types, post your request to the Feature request forum\",\"txt.admin.views.widgets.select_widget_to_add.Select_widget_to_add\":\"Select widget to add\",\"txt.admin.views.widgets.select_widget_to_add.Generate_remote_sessions_and_capture\":\"Generate remote sessions and capture session details on tickets.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_a_Harvest_time_tracker\":\"Integrate a Harvest Time Tracker widget.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_a_Highrise_contact_lookup\":\"Integrate a Highrise Contact Lookup widget.\",\"txt.admin.views.widgets.select_widget_to_add.Live_support_chat_with_Campfire\":\"Live support chat with Campfire.\",\"txt.admin.views.widgets.select_widget_to_add.Lookup_your_user_records_on\":\"Lookup your user records on Salesforce.\",\"txt.admin.views.widgets.select_widget_to_add.Time_reporting_at_your_fingertips\":\"Time reporting at your fingertips.\",\"txt.admin.views.widgets.select_widget_to_add.JIRA_issues_the_Zendesk_way\":\"JIRA issues the Zendesk way.\",\"txt.admin.views.widgets.select_widget_to_add.Look_for_answers_in_your\":\"Look for answers in your GetSatisfaction community.\",\"txt.admin.views.widgets.select_widget_to_add.Tap_into_your_knowledge_base\":\"Tap into your knowledge base with ScreenSteps Live.\",\"txt.admin.views.widgets.select_widget_to_add.Request_new_tasks_in_ScreenSteps\":\"Request new tasks in ScreenSteps Live.\",\"txt.admin.views.widgets.select_widget_to_add.Tactile_CRM\":\"Tactile CRM.\",\"txt.admin.views.widgets.select_widget_to_add.Lookup_contact_details_in_BatchBook\":\"Lookup contact details in BatchBook.\",\"txt.admin.views.widgets.select_widget_to_add.Link_assets_and_software_to\":\"Link assets and software to Zendesk tickets.\",\"txt.admin.views.widgets.select_widget_to_add.Integrated_e_mail_campaigns_using\":\"Integrated email campaigns using Contactology.\",\"txt.admin.views.widgets.select_widget_to_add.Create_issues_in_Clarizen_from\":\"Create issues in Clarizen from Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.Track_how_your_users_navigate\":\"Track how your users navigate your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.forums_label\":\"Forums »\",\"txt.admin.views.widgets.select_widget_to_add.Shortcuts_and_quick_search_tool\":\"Shortcuts and quick search tool for your forums.\",\"txt.admin.views.widgets.select_widget_to_add.hot_topics_label\":\"Hot topics »\",\"txt.admin.views.widgets.select_widget_to_add.Displays_your_hottest_forum_topics\":\"Displays your hottest forum topics, based on view count.\",\"txt.admin.views.widgets.select_widget_to_add.Displays_your_hottest_forum_topics_based_on_comments\":\"Displays your hottest forum topics, based on number of comments.\",\"txt.admin.views.widgets.select_widget_to_add.related_topics_label\":\"Related topics »\",\"txt.admin.views.widgets.select_widget_to_add.Shows_forum_topics_related_to\":\"Shows forum topics related to the current topic or ticket.\",\"txt.admin.views.widgets.select_widget_to_add.ticket_views_label\":\"Ticket views »\",\"txt.admin.views.widgets.select_widget_to_add.Displays_convenient_links_to_your\":\"Displays convenient links to your ticket views.\",\"txt.admin.views.widgets.select_widget_to_add.organization_label\":\"Organization »\",\"txt.admin.views.widgets.select_widget_to_add.Shows_detailed_information_about_organizations\":\"Shows detailed information about organizations.\",\"txt.admin.views.widgets.select_widget_to_add.buddha_machine\":\"Buddha Machine »\",\"txt.admin.views.widgets.select_widget_to_add.Play_the_famous_zen_tunes\":\"Play the famous zen tunes in your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.global_javascript\":\"Global JavaScript »\",\"txt.admin.views.widgets.select_widget_to_add.Make_custom_modifications_to_the\":\"Make custom modifications to the look of your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.global_css_label\":\"Global CSS »\",\"txt.admin.views.widgets.select_widget_to_add.Execute_your_own_JavaScript_in\":\"Execute your own JavaScript in your Zendesk pages.\",\"txt.admin.views.widgets.select_widget_to_add.custom_label\":\"Custom »\",\"txt.admin.views.widgets.select_widget_to_add.Custom_HTML_fragments_to_embed\":\"Custom HTML fragments to embed in your pages.\",\"txt.admin.views.widgets.select_widget_to_add.image_label\":\"Image »\",\"txt.admin.views.widgets.select_widget_to_add.Insert_your_logo_or_other\":\"Insert your logo or other images.\",\"txt.admin.views.widgets.select_widget_to_add.top_performers\":\"Top performers »\",\"txt.admin.views.widgets.select_widget_to_add.All_praise_the_mighty_top\":\"All praise the mighty top performing agents.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_your_phone_support_with\":\"Integrate your phone support with your online support.\",\"txt.admin.views.widgets.select_widget_to_add.Convert_a_ticket_into_an\":\"Convert a ticket to an article and search your MindTouch knowledge base.\",\"txt.admin.views.widgets.select_widget_to_add.Import_a_list_of_your\":\"Import a list of your Zendesk end-users into a Constant Contact mailing list.\",\"txt.admin.views.widgets.select_widget_to_add.Search_for_and_link_assets\":\"Search for and link assets to Zendesk tickets.\",\"txt.admin.views.widgets.sidebar._paglo_widget.GoToManage_enables_you_to_automatically\":\"GoToManage enables you to automatically discover and monitor your IT infrastructure on demand.\",\"txt.admin.views.widgets.sidebar._paglo_widget.With_the_GoToManage_widget_you\":\"With the GoToManage widget, you get information about the requester's computer right where you need it - within Zendesk.\",\"txt.admin.views.widgets.sidebar._paglo_widget.Add_the_widget_to_the\":\"Add the widget to the ticket page and you will be able to relate computers, printers, and software to tickets.\",\"txt.admin.views.widgets.sidebar._paglo_widget.for_more_information\":\"For more information, {{click_here_link}}.\",\"txt.admin.views.widgets.sidebar._paglo_widget.for_more_information_link\":\"click here\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.see_the_getting_started_1\":\"See the Getting Started guide.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.see_the_getting_started_2\":\"to learn how to setup and use LogMeIn Rescue with Zendesk.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.LogMeIn_Rescue\":\"{{Logme_in_link}} allows your support team to quickly access, view, and fix remote devices without pre-installed software.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Go_to_any_new_or\":\"Go to any new or existing ticket and add this widget to the sidebar to allow agents to:\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Launch_the_Rescue_Technician_Console\":\"Launch the Rescue Technician Console directly from the ticket interface.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Generate_and_associate_session_PIN\":\"Generate and associate session PIN codes from a ticket.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Capture_session_details_in_the\":\"Capture session details in the ticket history.\",\"txt.admin.views.widgets.render._organization_widget.not_available_label\":\"Not available\",\"txt.admin.views.widgets.render._views_widget.My_views\":\"My views\",\"txt.admin.views.widgets.render._views_widget.SLA_service_targets\":\"SLA service targets\",\"txt.admin.views.widgets.render._views_widget.Not_available\":\"Not available\",\"txt.admin.views.widgets.render._views_widget.add_view\":\"Add view »\",\"txt.admin.views.widgets.render._top_performers_widget.No_top_performers_yet_this\":\"No top performers yet this week.\",\"txt.admin.views.widgets.render._top_performers_widget.sort_by_positive_rating\":\"Sort by positive rating\",\"txt.admin.views.widgets.render._top_performers_widget.sort_by_solved_ticket_count\":\"Sort by solved ticket count\",\"txt.admin.views.targets.select_target_to_add.target\":\"Target\",\"txt.admin.views.targets.select_target_to_add.Pick_the_type_of_target\":\"Select the type of target you would like to configure.\",\"txt.admin.views.targets.select_target_to_add.Read_more_about_using_targets\":\"Learn more about using targets.\",\"txt.admin.views.targets.select_target_to_add.Note_that_targets_are_not\":\"Note that targets are not subject to delivery guarantee. If the recipient does not respond in a timely fashion, the notification will not make it.\",\"txt.admin.views.targets.select_target_to_add.Select_target_to_add\":\"Select target to add\",\"txt.admin.views.targets.select_target_to_add.name_of_target_campfire_target\":\"Campfire target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twitter_target\":\"Twitter target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_clickatell_target\":\"Clickatell target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_url_target\":\"URL target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_jira_target\":\"JIRA target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_yammer_target\":\"Yammer target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_get_satisfaction_target\":\"GetSatisfaction target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_email_target\":\"Email target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_basecamp_target\":\"Basecamp target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_pivotal_target\":\"Pivotal target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twilio_target\":\"Twilio target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_salesforce_target\":\"Salesforce target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_flowdock_target\":\"Flowdock target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_campfire_target_description\":\"Push updates to your Campfire account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twitter_target_description\":\"Push updates to your Twitter account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_clickatell_target_description\":\"Send SMS messages using a Clickatell account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_url_target_description\":\"Invoke a custom URL via HTTP GET or POST.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_jira_target_description\":\"Push updates to JIRA.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_yammer_target_description\":\"Push updates to your Yammer account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_get_satisfaction_target_description\":\"Post replies to your Get Satisfaction account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_email_target_description\":\"Send emails to specific addresses.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_basecamp_target_description\":\"Post updates as messages in a Basecamp project.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_pivotal_target_description\":\"Post updates as stories in a Pivotal Tracker project.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twilio_target_description\":\"Send SMS messages to a mobile phone using your Twilio account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_salesforce_target_description\":\"Push ticket data to a Salesforce case.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_flowdock_target_description\":\"Post updates as messages in a Flowdock Flow.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_sugar_crm_target\":\"SugarCRM target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_sugar_crm_target_description\":\"Push ticket data to a SugarCRM case.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_ms_dynamics_target\":\"Microsoft Dynamics CRM target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_ms_dynamics_target_description\":\"Push ticket data to a Microsoft Dynamics CRM case.\",\"txt.admin.views.targets._sidebar.Send_notifications_to_a_Twitter\":\"Send notifications to a Twitter stream.\",\"txt.admin.views.targets._sidebar.Make_sure_that_you_protect\":\"Make sure you protect your Twitter stream if you do not want notifications to be readable by the general public.\",\"txt.admin.views.targets._sidebar.Create_a_Salesforce_Case_from\":\"Create a Salesforce case from a Zendesk ticket.\",\"txt.admin.views.targets._sidebar.Case_creation\":\"Case creation\",\"txt.admin.views.targets._sidebar.Basic_ticket_information_such_as\":\"Basic ticket information such as ticket ID, subject, type, priority, and status are added to the case.\",\"txt.admin.views.targets._sidebar.Zendesk_will_associate_the_Salesforce\":\"Zendesk will associate the Salesforce case with a contact matching the ticket requester's email address.\",\"txt.admin.views.targets._sidebar.If_more_than_one_Contact\":\"If more than one contact exists, the most recently updated record is used.\",\"txt.admin.views.targets._sidebar.salesforce.text1\":\"Send Zendesk ticket details into Salesforce as one of the following:\",\"txt.admin.views.targets._sidebar.salesforce.option1\":\"Case with basic Zendesk ticket information, including ticket ID, subject, type, priority, and status.\",\"txt.admin.views.targets._sidebar.salesforce.link\":\"latest version of the Zendesk for Salesforce app\",\"txt.admin.views.targets._sidebar.salesforce.option2\":\"Custom object, called Zendesk Ticket, with complete Zendesk ticket information, including custom fields. (Available with {{link}} only)\",\"txt.admin.views.targets._sidebar.salesforce.text2\":\"When you create this target, Zendesk automatically creates a trigger that sends ticket information to Salesforce when a ticket is solved. This is an inactive trigger that you can activate and edit as needed.\",\"txt.admin.views.targets._sidebar.salesforce.text3\":\"When a ticket is sent into Salesforce, the Case or custom object is associated with a contact matching the ticket requester's email address.\",\"txt.admin.views.targets._sidebar.By_creating_this_target_we\":\"By creating this target, Zendesk will automatically create the necessary triggers and views and a useful widget in the Home and ticket pages. (You can remove any widgets you don't need. Click here to learn how to manage your widgets.)\",\"txt.admin.views.targets._sidebar.Create_a_SugarCRM_Case_from\":\"Create a SugarCRM case from a Zendesk ticket.\",\"txt.admin.views.targets._sidebar.Case_subject_the_ticket_subject\":\"Case subject: the ticket subject or the first part of the ticket description.\",\"txt.admin.views.targets._sidebar.Case_description_the_message_configured\":\"Case description: the message configured in the associated trigger.\",\"txt.admin.views.targets._sidebar.By_creating_this_target_we_automatically_create_example_trigger\":\"By creating this target, Zendesk will automatically create an example trigger for you.\",\"txt.admin.views.targets._sidebar.Use_this_target_to_send_sms_using_clickatell\":\"Use this target to send SMS messages using your Clickatell account. \",\"txt.admin.views.targets._sidebar.If_you_don_t_have\":\"If you do not have one already, set up an account at clickatell.com. It is a paid service but they provide a free trial.\",\"txt.admin.views.targets._sidebar.Follow_the_steps_in_Clickatell\":\"Follow the steps in the