{ "log": { "version": "1.2", "creator": { "name": "WebInspector", "version": "537.17" }, "pages": [ { "startedDateTime": "2013-02-25T14:19:38.470Z", "id": "page_1", "title": "https://affinitas.zendesk.com/agent", "pageTimings": { "onContentLoad": 7198, "onLoad": 8130 } } ], "entries": [ { "startedDateTime": "2013-02-25T14:19:38.470Z", "time": 131, "request": { "method": "GET", "url": "https://affinitas.zendesk.com/agent", "httpVersion": "HTTP/1.1", "headers": [ { "name": "Accept-Charset", "value": "ISO-8859-1,utf-8;q=0.7,*;q=0.3" }, { "name": "Accept-Encoding", "value": "gzip,deflate,sdch" }, { "name": "Host", "value": "affinitas.zendesk.com" }, { "name": "Accept-Language", "value": "en-US,en;q=0.8" }, { "name": "User-Agent", "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17" }, { "name": "Accept", "value": "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8" }, { "name": "Cookie", "value": "__qca=P0-654458931-1346077265602; Original_PPC_Campaign__c=null; Original_PPC_Keyword__c=null; Original_Referrer2__c=www.google.com; Original_Search_Engine2__c=Google; Original_Search_String__c=http%3A%2F%2Fwww.zendesk.com%2Fblog%2Fdear-harvest-youll-always-be-our-first; Original_Search_Type__c=Organic; optimizelyEndUserId=oeu1348475662903r0.48847178812138736; Last_Referrer__c=www.google.com; Last_Search_Engine__c=Google; __kti=1349443900853,http%3A%2F%2Finfo.zendesk.com%2Fservices.html,; __ktv=2f5d-c65-27a5-cb3113a311fd5b6; mp_dec733a454300b8a5102ba46f7670d24_mixpanel=%7B%7D; Last_PPC_Campaign__c=null; Last_PPC_Keyword__c=null; Last_Search_String__c=Null; Last_Search_Type__c=Organic; zd_Referer__c=; optimizelyCustomEvents=%7B%22oeu1348475662903r0.48847178812138736%22%3A%5B%22Trial%20Submit%20Click%22%2C%22trial_lead%22%5D%7D; WRUID=585581821.642750401; is_returning=1; __cfduid=d0d99ac7240e31c557755629d793720e81361736464; gauge=%7B%22stamp%22%3A1361738141992%2C%22time%22%3A0%2C%22pages%22%3A50%2C%22visits%22%3A68%2C%22trial%22%3A3%2C%22domain%22%3A%22pluszendesk%22%2C%22webinar%22%3Anull%2C%22segment%22%3A%22ENT%22%7D; optimizelySegments=%7B%22173198522%22%3A%22direct%22%2C%22173561528%22%3A%22gc%22%2C%22173810184%22%3A%22false%22%7D; optimizelyBuckets=%7B%22165761903%22%3A%22165997524%22%2C%22166286249%22%3A%22166199714%22%7D; _mkto_trk=id:110-EVY-570&token:_mch-zendesk.com-1357725921353-64417; cvo_sid1=KSM3XZG7WZDY; mp_13f1db1b645be274c145c4a60472514b_mixpanel=%7B%22distinct_id%22%3A%20%2213cfc858bda3b9-017068276-6e192f73-fa000-13cfc858bdb9a2%22%2C%22%24initial_referrer%22%3A%20%22%24direct%22%2C%22%24initial_referring_domain%22%3A%20%22%24direct%22%2C%22Time%20on%20Site%22%3A%200%2C%22Page%20Views%22%3A%2050%2C%22Visits%22%3A%2068%2C%22Trials%22%3A%203%2C%22Webinars%22%3A%20null%2C%22Segment%22%3A%20%22ENT%22%7D; __utma=213070751.496219791.1358262395.1361446276.1361738004.19; __utmc=213070751; __utmz=213070751.1358262395.1.1.utmcsr=ja.zendesk.com|utmccn=(referral)|utmcmd=referral|utmcct=/; __utmv=213070751.|1=Company%20Name=Upc%20Ceska%20Republika%20SRO=1^2=Employee%20Range=5000%2B=1^3=Audience=Residential=1^4=Industry=Telecommunications=1^5=ZDCompanySize=ENT=1; cvo_tid1=BkM-g0yZTiM|1360656964|1361738170|4; _lsc=%7B%22reporting_tutorial_viewed%22%3Afalse%7D; _carson_container_session=BAh7ByIPc2Vzc2lvbl9pZCIlZGQ5YWQ1YjU4NDU5YTBiNzBmMTlmNGM0ODdiNDRmMGEiDGFjY291bnRpA%2F5SAw%3D%3D--382ac06a92f65aebb935daa9ac41ca4614763a0d; _zendesk_shared_session=eyJpZCI6ImIyNzRkOTk4ZjRjNjM0YmExZjg2ODNlZjk0ZjExNDY4IiwiYWNjb3VudCI6MjE3ODU0LCJhc3N1bWluZ19tb25pdG9yX3VzZXJfaWQiOjEyNCwid2FyZGVuLnVzZXIuZGVmYXVsdC5rZXkiOjI2OTMzMzgwMiwiYXV0aF92aWEiOiJtYXN0ZXJfdG9rZW4iLCJhdXRoZW50aWNhdGVkX2F0IjoxMzYxODAxODQ0LCJkdXJhdGlvbiI6MTIwOTYwMH0%3D--d0e02da544822bbbaf74da56c03f82eed35b1af3; _zendesk_session=BAh7CzoPc2Vzc2lvbl9pZEkiJTYxMDM0ODhhNGMxMDdlOTZiM2M0MDNmMGYyM2M0ODExBjoGRVQ6DGFjY291bnRpA%2F5SA0kiDmlzX21vYmlsZQY7BkZGSSITd2FyZGVuLm1lc3NhZ2UGOwZGewBJIgpmbGFzaAY7BkZJQzonQWN0aW9uQ29udHJvbGxlcjo6Rmxhc2g6OkZsYXNoSGFzaHsGOgtub3RpY2VJQzoeQWN0aXZlU3VwcG9ydDo6U2FmZUJ1ZmZlciIhV2VsY29tZSBiYWNrLCBQaWVycmUgU2FuY2hlegY7BlQGOgpAdXNlZHsGOwlGOhBfY3NyZl90b2tlbkkiMUtsQXF0VGhXM3hnMTIvRy90UFBLeU1iUjFyRkhWTGZFRGFPZ2Z5ZjhGVHc9BjsGRg%3D%3D--069045fb7b284ceeee00b858cec13752589d3a8c" }, { "name": "Connection", "value": "keep-alive" } ], "queryString": [], "cookies": [ { "name": "__qca", "value": "P0-654458931-1346077265602", "expires": null, "httpOnly": false, "secure": false }, { "name": "Original_PPC_Campaign__c", "value": "null", "expires": null, "httpOnly": false, "secure": false }, { "name": "Original_PPC_Keyword__c", "value": "null", "expires": null, "httpOnly": false, "secure": false }, { "name": "Original_Referrer2__c", "value": "www.google.com", "expires": null, "httpOnly": false, "secure": false }, { "name": "Original_Search_Engine2__c", "value": "Google", "expires": null, "httpOnly": false, "secure": false }, { "name": "Original_Search_String__c", "value": "http%3A%2F%2Fwww.zendesk.com%2Fblog%2Fdear-harvest-youll-always-be-our-first", "expires": null, "httpOnly": false, "secure": false }, { "name": "Original_Search_Type__c", "value": "Organic", "expires": null, "httpOnly": false, "secure": false }, { "name": "optimizelyEndUserId", "value": "oeu1348475662903r0.48847178812138736", "expires": null, "httpOnly": false, "secure": false }, { "name": "Last_Referrer__c", "value": "www.google.com", "expires": null, "httpOnly": false, "secure": false }, { "name": "Last_Search_Engine__c", "value": "Google", "expires": null, "httpOnly": false, "secure": false }, { "name": "__kti", "value": "1349443900853,http%3A%2F%2Finfo.zendesk.com%2Fservices.html,", "expires": null, "httpOnly": false, "secure": false }, { "name": "__ktv", "value": "2f5d-c65-27a5-cb3113a311fd5b6", "expires": null, "httpOnly": false, "secure": false }, { "name": "mp_dec733a454300b8a5102ba46f7670d24_mixpanel", "value": "%7B%7D", "expires": null, "httpOnly": false, "secure": false }, { "name": "Last_PPC_Campaign__c", "value": "null", "expires": null, "httpOnly": false, "secure": false }, { "name": "Last_PPC_Keyword__c", "value": "null", "expires": null, "httpOnly": false, "secure": false }, { "name": "Last_Search_String__c", "value": "Null", "expires": null, "httpOnly": false, "secure": false }, { "name": "Last_Search_Type__c", "value": "Organic", "expires": null, "httpOnly": false, "secure": false }, { "name": "", "value": "zd_Referer__c", "expires": null, "httpOnly": false, "secure": false }, { "name": "optimizelyCustomEvents", "value": "%7B%22oeu1348475662903r0.48847178812138736%22%3A%5B%22Trial%20Submit%20Click%22%2C%22trial_lead%22%5D%7D", "expires": null, "httpOnly": false, "secure": false }, { "name": "WRUID", "value": "585581821.642750401", "expires": null, "httpOnly": false, "secure": false }, { "name": "is_returning", "value": "1", "expires": null, "httpOnly": false, "secure": false }, { "name": "__cfduid", "value": "d0d99ac7240e31c557755629d793720e81361736464", "expires": null, "httpOnly": false, "secure": false }, { "name": "gauge", "value": "%7B%22stamp%22%3A1361738141992%2C%22time%22%3A0%2C%22pages%22%3A50%2C%22visits%22%3A68%2C%22trial%22%3A3%2C%22domain%22%3A%22pluszendesk%22%2C%22webinar%22%3Anull%2C%22segment%22%3A%22ENT%22%7D", "expires": null, "httpOnly": false, "secure": false }, { "name": "optimizelySegments", "value": "%7B%22173198522%22%3A%22direct%22%2C%22173561528%22%3A%22gc%22%2C%22173810184%22%3A%22false%22%7D", "expires": null, "httpOnly": false, "secure": false }, { "name": "optimizelyBuckets", "value": "%7B%22165761903%22%3A%22165997524%22%2C%22166286249%22%3A%22166199714%22%7D", "expires": null, "httpOnly": false, "secure": false }, { "name": "_mkto_trk", "value": "id:110-EVY-570&token:_mch-zendesk.com-1357725921353-64417", "expires": null, "httpOnly": false, "secure": false }, { "name": "cvo_sid1", "value": "KSM3XZG7WZDY", "expires": null, "httpOnly": false, "secure": false }, { "name": "mp_13f1db1b645be274c145c4a60472514b_mixpanel", "value": "%7B%22distinct_id%22%3A%20%2213cfc858bda3b9-017068276-6e192f73-fa000-13cfc858bdb9a2%22%2C%22%24initial_referrer%22%3A%20%22%24direct%22%2C%22%24initial_referring_domain%22%3A%20%22%24direct%22%2C%22Time%20on%20Site%22%3A%200%2C%22Page%20Views%22%3A%2050%2C%22Visits%22%3A%2068%2C%22Trials%22%3A%203%2C%22Webinars%22%3A%20null%2C%22Segment%22%3A%20%22ENT%22%7D", "expires": null, "httpOnly": false, "secure": false }, { "name": "__utma", "value": "213070751.496219791.1358262395.1361446276.1361738004.19", "expires": null, "httpOnly": false, "secure": false }, { "name": "__utmc", "value": "213070751", "expires": null, "httpOnly": false, "secure": false }, { "name": "__utmz", "value": "213070751.1358262395.1.1.utmcsr=ja.zendesk.com|utmccn=(referral)|utmcmd=referral|utmcct=/", "expires": null, "httpOnly": false, "secure": false }, { "name": "__utmv", "value": "213070751.|1=Company%20Name=Upc%20Ceska%20Republika%20SRO=1^2=Employee%20Range=5000%2B=1^3=Audience=Residential=1^4=Industry=Telecommunications=1^5=ZDCompanySize=ENT=1", "expires": null, "httpOnly": false, "secure": false }, { "name": "cvo_tid1", "value": "BkM-g0yZTiM|1360656964|1361738170|4", "expires": null, "httpOnly": false, "secure": false }, { "name": "_lsc", "value": "%7B%22reporting_tutorial_viewed%22%3Afalse%7D", "expires": null, "httpOnly": false, "secure": false }, { "name": "_carson_container_session", "value": "BAh7ByIPc2Vzc2lvbl9pZCIlZGQ5YWQ1YjU4NDU5YTBiNzBmMTlmNGM0ODdiNDRmMGEiDGFjY291bnRpA%2F5SAw%3D%3D--382ac06a92f65aebb935daa9ac41ca4614763a0d", "expires": null, "httpOnly": false, "secure": false }, { "name": "_zendesk_shared_session", "value": "eyJpZCI6ImIyNzRkOTk4ZjRjNjM0YmExZjg2ODNlZjk0ZjExNDY4IiwiYWNjb3VudCI6MjE3ODU0LCJhc3N1bWluZ19tb25pdG9yX3VzZXJfaWQiOjEyNCwid2FyZGVuLnVzZXIuZGVmYXVsdC5rZXkiOjI2OTMzMzgwMiwiYXV0aF92aWEiOiJtYXN0ZXJfdG9rZW4iLCJhdXRoZW50aWNhdGVkX2F0IjoxMzYxODAxODQ0LCJkdXJhdGlvbiI6MTIwOTYwMH0%3D--d0e02da544822bbbaf74da56c03f82eed35b1af3", "expires": null, "httpOnly": false, "secure": false }, { "name": "_zendesk_session", "value": "BAh7CzoPc2Vzc2lvbl9pZEkiJTYxMDM0ODhhNGMxMDdlOTZiM2M0MDNmMGYyM2M0ODExBjoGRVQ6DGFjY291bnRpA%2F5SA0kiDmlzX21vYmlsZQY7BkZGSSITd2FyZGVuLm1lc3NhZ2UGOwZGewBJIgpmbGFzaAY7BkZJQzonQWN0aW9uQ29udHJvbGxlcjo6Rmxhc2g6OkZsYXNoSGFzaHsGOgtub3RpY2VJQzoeQWN0aXZlU3VwcG9ydDo6U2FmZUJ1ZmZlciIhV2VsY29tZSBiYWNrLCBQaWVycmUgU2FuY2hlegY7BlQGOgpAdXNlZHsGOwlGOhBfY3NyZl90b2tlbkkiMUtsQXF0VGhXM3hnMTIvRy90UFBLeU1iUjFyRkhWTGZFRGFPZ2Z5ZjhGVHc9BjsGRg%3D%3D--069045fb7b284ceeee00b858cec13752589d3a8c", "expires": null, "httpOnly": false, "secure": false } ], "headersSize": 3694, "bodySize": 0 }, "response": { "status": 301, "statusText": "Moved Permanently", "httpVersion": "HTTP/1.1", "headers": [ { "name": "Location", "value": "https://affinitas.zendesk.com/agent/" }, { "name": "Date", "value": "Mon, 25 Feb 2013 14:19:38 GMT" }, { "name": "X-Content-Type-Options", "value": "nosniff" }, { "name": "Server", "value": "nginx/1.0.15" }, { "name": "Connection", "value": "keep-alive" }, { "name": "Content-Length", "value": "185" }, { "name": "Content-Type", "value": "text/html" } ], "cookies": [], "content": { "size": 0, "mimeType": "text/html", "compression": -185 }, "redirectURL": "https://affinitas.zendesk.com/agent/", "headersSize": 244, "bodySize": 185 }, "cache": {}, "timings": { "blocked": 0, "dns": -1, "connect": -1, "send": 1, "wait": 128, "receive": 0, "ssl": -1 }, "pageref": "page_1" }, { "startedDateTime": "2013-02-25T14:19:38.601Z", "time": 11, "request": { "method": "GET", "url": "https://affinitas.zendesk.com/agent/", "httpVersion": "HTTP/1.1", "headers": [], "queryString": [], "cookies": [], "headersSize": 51, "bodySize": 0 }, "response": { "status": 200, "statusText": "OK", "httpVersion": "HTTP/1.1", "headers": [], "cookies": [], "content": { "size": 164294, "mimeType": "text/html", "text": "\n\n\n\n\n \n
\n \n \n \n \n\nBefore you confirm you want to upgrade this user, consider the following possible consequences:
You can confirm your action or, if you would not like to upgrade this user, you can cancel
\",\"txt.user.actions.role.upgrade.cancel\":\"Cancel\",\"txt.user.actions.role.upgrade.confirm\":\"Yes, upgrade this user\",\"txt.user.actions.role.downgrade.title\":\"Downgrading a user\",\"txt.user.actions.role.downgrade.description\":\"Before you confirm you want to downgrade this user, consider the following possible consequences:
You can confirm your action or, if you would not like to downgrade this user, you can cancel
\",\"txt.user.actions.role.downgrade.cancel\":\"Cancel\",\"txt.user.actions.role.downgrade.confirm\":\"Yes, downgrade this user\",\"txt.user.section.assigned_tickets\":\"Assigned Tickets\",\"txt.user.section.tickets\":\"Tickets\",\"txt.user.section.ccs\":\"CCs\",\"txt.user.section.topics\":\"Topics\",\"txt.user.section.topics_none\":\"No topics\",\"txt.user.section.topics_none_full\":\"This user did not submit any topics in the forums.\",\"txt.user.section.topic_comments\":\"Topic comments\",\"txt.user.section.topic_comments_none_full\":\"This user did not submit any comments in the forums.\",\"txt.user.section.topic_comments_none\":\"No topic comments\",\"txt.user.section.votes\":\"Votes\",\"txt.user.section.votes_none\":\"No topic votes\",\"txt.user.section.votes_none_full\":\"This user did not vote on any topics in the forums.\",\"txt.user.section.subscriptions\":\"Subscriptions\",\"txt.user.section.subscriptions_none\":\"No subscriptions\",\"txt.user.section.subscriptions_none_full\":\"This user did not subscribe to any topics in the forums.\",\"txt.user.identity_label\":\"user \\\"{{name}}\\\"\",\"txt.user.assuming_user.already_assuming_user_error\":\"Cannot assume the user because you are already assuming a user.\",\"txt.user.asumming_user.notice\":\"You are previewing a translation with user {{user_name}}.\",\"txt.user.verify_identity_manually.notice\":\"{{identity}} manually verified for {{user_name}}.\",\"txt.user.direct_line.update_direct_line.error_notice\":\"Cannot update direct line.\",\"txt.user.direct_line.update_number.success_notice\":\"Phone number was updated.\",\"txt.user.direct_line.update_number.error_notice\":\"Phone number could not be updated.\",\"txt.user.twitter_auth.success_notice\":\"Your Twitter account was added.\",\"txt.user.twitter_auth.error_notice\":\"Unable to add your Twitter account.\",\"txt.user.twitter_auth.error_authorization_denied_notice\":\"Unable to add new Twitter account because the authorization was denied.\",\"txt.user.twitter_auth.error_communication_notice\":\"Unable to add new Twitter account because there was a communication error. Try again.\",\"txt.user.facebook_auth.bad_return_url\":\"Bad return_to URL: {{return_to_host}}\",\"txt.user.facebook_auth.error_authorization_denied_notice\":\"Unable to add new Facebook account because the authorization was denied.\",\"txt.user.facebook_auth.error_notice\":\"Unable to add new Facebook account: {{error_description}}\",\"txt.user.facebook_auth.error_communication_notice\":\"Unable to add new Facebook account because there was a communication error. Try again.\",\"txt.user.found_identity\":\"User {{user_path_and_name}} was found.\",\"txt.user.validate_email_address.error_notice\":\"Enter a valid email address.\",\"txt.user.merge.enter_valid_email\":\"Enter a valid email address.\",\"txt.user.merge.enter_valid_password\":\"Enter a password.\",\"txt.user.profile.back_label\":\"¬ back\",\"txt.user.views.requests.portal.new.screencasts\":\"Screencast(s)\",\"txt.user.views.tickets._screencasts.new_screencast_link\":\"Record screencast\",\"txt.user.views.tickets._screencasts.screencast_name\":\"Screencast\",\"txt.user.views.tickets._screencasts.remove\":\"remove\",\"txt.user.views.forums.index.mobile.check_requests\":\"My requests\",\"txt.user.views.forums.index.mobile.my_tickets\":\"My Tickets\",\"txt.user.views.forums.index.mobile.new_ticket\":\"New Ticket\",\"txt.user.views.forums.index.mobile.send_email_link\":\"Send Email\",\"txt.organization.actions.organization_options\":\"Organization options\",\"txt.organization.ticket.none\":\"No organization\",\"txt.organization.section.tickets\":\"Tickets\",\"txt.organization.section.users\":\"Users\",\"txt.organization.identity_label\":\"organization \\\"{{name}}\\\"\",\"txt.organization.no_users\":\"No users in this organization\",\"txt.delete_asset\":\"Delete\",\"txt.suspended_ticket.info_title\":\"#{{ticket_id}} {{subject}}\",\"txt.suspended_ticket.info_title_v2\":\"Suspended Ticket #{{ticket_id}}\",\"txt.suspended_ticket.from\":\"{{name}} ({{email}})\",\"txt.suspended_ticket.to_label\":\"To\",\"txt.suspended_ticket.cause_label\":\"Cause\",\"txt.suspended_ticket.email_id_label\":\"E-mail ID\",\"txt.suspended_ticket.multi_delete.success\":\"Suspended tickets {{tickets}} deleted successfully.\",\"txt.suspended_ticket.multi_delete.fail\":\"Suspended tickets {{tickets}} could not be deleted.\",\"txt.suspended_ticket.multi_delete.button_label\":\"Delete {{count}} tickets\",\"txt.suspended_ticket.multi_recover.success\":\"Suspended tickets {{tickets}} recovered successfully.\",\"txt.suspended_ticket.multi_recover.fail\":\"Suspended tickets {{tickets}} could not be recovered.\",\"txt.suspended_ticket.multi_recover.button_label\":\"Recover {{count}} tickets\",\"txt.suspended_ticket.delete.success\":\"Suspended ticket {{ticket}} deleted successfully.\",\"txt.suspended_ticket.delete.fail\":\"Suspended ticket {{ticket}} could not be deleted.\",\"txt.suspended_ticket.delete.button_label\":\"Delete {{count}} ticket\",\"txt.suspended_ticket.recover.success\":\"Suspended ticket {{ticket}} recovered successfully.\",\"txt.suspended_ticket.recover.fail\":\"Suspended ticket {{ticket}} could not be recovered.\",\"txt.suspended_ticket.recover.button_label\":\"Recover {{count}} ticket\",\"txt.suspended_ticket.recover_generic.button_label\":\"Recover ticket\",\"txt.suspended_ticket.recover_manually.button_label\":\"Recover Manually\",\"txt.suspended_ticket.recover_automatically.button_label\":\"Recover Automatically\",\"txt.suspended_ticket.delete_generic.button_label\":\"Delete ticket\",\"txt.suspended_ticket.delete_forever.button_label\":\"Delete forever\",\"txt.suspended_ticket.type\":\"suspended\",\"txt.modal.ticket_merge.confirm\":\"Confirm and Merge\",\"txt.modal.ticket_merge.header\":\"Ticket merge\",\"txt.modal.user_merge.confirm\":\"Confirm and Merge\",\"txt.modal.user_merge.header\":\"User merge\",\"txt.modal.edit.cancel\":\"Cancel\",\"txt.modal.edit.close\":\"Close\",\"txt.modal.edit.save\":\"Save\",\"txt.modal.error.header\":\"Error\",\"txt.modal.error.body.nonexistent_ticket\":\"The ticket you are trying to open does not exist.\",\"txt.modal.unsaved.header\":\"Unsaved Changes\",\"txt.modal.unsaved.body\":\"All unsaved changes will be lost. Are you sure you want to continue?\",\"txt.modal.unsaved.close\":\"Close Tab\",\"txt.modal.unsaved.cancel\":\"Cancel\",\"txt.modal.agent_forwarding.title\":\"Agent forwarding number\",\"txt.modal.agent_forwarding.extension_label\":\"ext\",\"txt.modal.reload.message\":\"A new version of Zendesk, which might contain important updates, is now available. You can reload your browser now, or save all work and reload later.\",\"txt.modal.reload.title\":\"Zendesk was updated\",\"txt.modal.reload.button.reload\":\"Reload Zendesk\",\"txt.modal.group_management.title\":\"Edit {{name}}'s Groups\",\"txt.modal.group_management.intro\":\"Groups are used to organize your agents (Sales, Support etc.). Tickets can be assigned to either a group, or an agent within a group. Click to toggle the groups this agent belongs to.\",\"txt.modal.group_management.close_window\":\"Close\",\"txt.modal.group_management.default_group_help\":\"The default group is used when a ticket is assigned to the agent without a Group also being selected.\",\"txt.modal.group_management.default_group_title\":\"Default group\",\"txt.modal.group_management.default_group_error\":\"You cannot remove the agent's default group. Please select another default group before removing this group from the agent.\",\"txt.modal.group_management.add_new_group\":\"Create new group\",\"txt.modal.welcome.title\":\"Welcome to Zendesk\",\"txt.modal.welcome.look_for_an_email\":\"Look for an email at {{email}} with login information. If this email address is incorrect, please contact support.\",\"txt.modal.welcome.now_is_also_a_good_time\":\"Now is also a good time to bookmark this page to easily get back into your Zendesk.\",\"txt.modal.welcome.lets_get_started\":\"Let's get started.\",\"txt.modal.welcome.get_started_button\":\"Get Started\",\"txt.users.edit.organization\":\"Organization\",\"txt.users.edit.organization_abbreviated\":\"Org.\",\"txt.users.edit.access\":\"Access\",\"txt.users.edit.role_end_user\":\"End-user\",\"txt.users.edit.role_agent\":\"Agent\",\"txt.users.edit.role_admin\":\"Administrator\",\"txt.users.edit.end_user_access_tickets\":\"Tickets requested by user\",\"txt.users.edit.end_user_access_organization\":\"Tickets from user's org.\",\"txt.users.edit.agent_access_all\":\"All tickets\",\"txt.users.edit.agent_access_organization\":\"Tickets in agent's org.\",\"txt.users.edit.agent_access_assigned\":\"Assigned tickets only\",\"txt.users.edit.agent_commenting\":\"Comments\",\"txt.users.edit.agent_commenting_all\":\"Notes and replies\",\"txt.users.edit.agent_commenting_notes\":\"Notes only\",\"txt.users.edit.agent_moderation\":\"Forums\",\"txt.users.edit.agent_moderation_yes\":\"Editor\",\"txt.users.edit.agent_moderation_no\":\"Viewer\",\"txt.users.edit.alias\":\"Alias\",\"txt.users.edit.role\":\"Role\",\"txt.users.edit.group\":\"Groups\",\"txt.users.edit.signature\":\"Signature\",\"txt.users.edit.details\":\"Details\",\"txt.users.edit.notes\":\"Notes\",\"txt.users.edit.external_id\":\"External ID\",\"txt.users.edit.contact_information\":\"Contact information\",\"txt.users.edit.other_properties\":\"Other properties\",\"txt.users.edit.header\":\"Edit user: {{name}}\",\"txt.users.edit.agent_forwarding\":\"Agent forwarding\",\"txt.users.edit.add_forwarding_number\":\"add number\",\"txt.users.edit.tags\":\"Tags\",\"txt.users.edit.language\":\"Language\",\"txt.users.edit.email_unverified\":\"(unverified)\",\"txt.users.edit.agent_access_group\":\"Tickets in agent's groups\",\"txt.users.edit.basic_info\":\"Basic Info\",\"txt.users.edit.identities\":\"Identities\",\"txt.users.edit.identities_msg\":\"Identities are for logging in and for receiving updates - typically updates on requests.\",\"txt.users.edit.identities_msg_link\":\"https://support.zendesk.com/entries/21450118-update-your-profile\",\"txt.users.edit.primary_email_msg\":\"Your primary email address is what we’ll use to communicate with you about your requests.\",\"txt.users.edit.personal_info\":\"Personal info\",\"txt.users.edit.name\":\"Name\",\"txt.users.edit.email\":\"Email\",\"txt.users.edit.phone\":\"Phone\",\"txt.users.edit.phone_extension\":\"Extension\",\"txt.users.edit.timezone\":\"Time zone\",\"txt.users.edit.password\":\"Change password\",\"txt.users.edit.password_msg\":\"Set a new password for this user. Leave blank if you do not want to change the password.\",\"txt.users.edit.password_desc\":\"This is the password used to log in with an email address.\",\"txt.users.edit.twitter_screen_name\":\"Twitter account\",\"txt.users.edit.twitter\":\"Twitter\",\"txt.users.edit.twitter_button\":\"Log in with Twitter\",\"txt.users.edit.twitter_handle\":\"Twitter account\",\"txt.users.edit.email_not_verified\":\"not verified\",\"txt.users.edit.primary\":\"primary\",\"txt.users.edit.help_desk\":\"Email\",\"txt.users.edit.add_help_desk_email\":\"add\",\"txt.users.edit.help_desk_login\":\"Login\",\"txt.users.edit.twitter_description\":\"Can also be used to log in.\",\"txt.users.edit.add_twitter_handle\":\"add\",\"txt.users.edit.add_twitter_handle_title\":\"Add a Twitter Account\",\"txt.users.edit.unlink_account\":\"remove\",\"txt.users.edit.add_google_account\":\"add\",\"txt.users.edit.google\":\"Google\",\"txt.users.edit.unlink_google_account\":\"unlink\",\"txt.users.edit.add_openid_account\":\"add\",\"txt.users.edit.unlink_openid_account\":\"unlink\",\"txt.users.edit.openid\":\"OpenID\",\"txt.users.edit.external_id_msg\":\"This ID is given to us by your external identity provider (e.g., Active Directory, SAML, LDAP) and cannot be edited.\",\"txt.users.edit.remove_account_confirmation\":\"Remove {{identityName}} from your account?\",\"txt.users.edit.add_twitter_handle_manually\":\"add manually\",\"txt.users.edit.add_twitter_handle_manually_message\":\"A manually added Twitter account is verified the first time it's used to log in, which also successfully completes the oAuth process.\",\"txt.users.edit.add_twitter_handle_message\":\"To add a Twitter account, we need to verify with Twitter that the account belongs to you.\",\"txt.users.edit.twitter_message\":\"Sign in with Twitter to verify your Twitter account.\",\"txt.users.edit.add_email\":\"add\",\"txt.users.edit.add_email_heading\":\"Add\",\"txt.users.edit.add_email_message\":\"When you add an email address, you'll receive a verification email.We received a request to help you recover your Zendesk URL.
You are an agent on the following account(s):
{{account_list}}If this is not the information you need, email support@zendesk.com.
\",\"txt.email.recover_zendesk_url.message_nothing_found\":\"We received a request to help you recover your Zendesk URL.
We were not able to find any accounts associated with this email address.
You might try again with an alternate email address. If you still cannot retrieve your account information, email support@zendesk.com.
\",\"txt.email.password_expiring.subject\":\"\\\"{{account_name}}\\\" password expiring\",\"txt.email.closed_ticket.title\":\"Update on closed request failed: {{mail_subject}}\",\"txt.email.closed_ticket.message\":\"You tried to update a request that has been closed. Please submit a new request at http://support.twitter.com/forms.\\n\\nYou can also visit our help center at http://support.twitter.com for self-help solutions to common problems. Thanks!\",\"txt.email.no_support.title\":\"Please find help at the Twitter support site\",\"txt.email.no_support.message\":\"Twitter is no longer accepting email at this address. If you need help using Twitter, visit http://help.twitter.com.\",\"txt.email.suspended_notification.title\":\"Your Zendesk \\\"{{account_name}}\\\" has {{suspended_tickets_count}} new suspended ticket(s)\",\"txt.email.suspended_notification.message\":\"There are {{suspended_tickets_count}} new suspended ticket(s).
\\nThis is a notice to inform you that there are new suspended tickets in your Zendesk account.
\\nSince last check, about {{suspended_tickets_count}} suspended tickets have been created.
\\nThe list below is an excerpt of recent suspended tickets:
\\n{{suspended_tickets_list}}\\nNote: Admins can change how often you receive these notifications.
\\n{{suspended_tickets_url}} Show me our suspended tickets
\\n\",\"txt.email.credit_card_expiry.title\":\"Credit card set to expire for your Zendesk account\",\"txt.email.credit_card_expiry.message\":\"The credit card you use for your Zendesk account expires on {{date_credit_card_expiration}}.\\n\\nPlease provide new credit card information: {{payments_url}}\\n\\nIf you have questions, email support@zendesk.com.\",\"txt.email.voice_account_suspension_notification.title\":\"Zendesk Voice account suspended\",\"txt.email.voice_account_suspension_notification.message\":\"We are unable to charge the credit card on file.
\\nYour account is currently still active, but Zendesk Voice has temporarily been disabled in your account.\\nYour {{account_name}} account owner: {{account_owner}}, can resolve this issue by resubmitting your credit\\ncard info to Zendesk.
\\nPlease visit {{payments_url}} to update your credit card information.
\\nPlease refer to this support article on typical\\nreasons for transaction failures and authorization errors.
\\nContinued failure to charge the credit card on file will ultimately lead to account suspension.
\\n\",\"txt.email.dunning_warning.title\":\"Payment problem with your Zendesk account\",\"txt.email.dunning_warning.message\":\"We have been unable to charge your credit card for the past {{count_of_days}} days.
\\nPayment is due in the amount of {{payment_amount}}.
\\nYour account owner {{user_name}} can resolve this issue by updating credit card information at {{payments_url}}.
\\nPlease refer to this article for typical reasons for transaction\\nfailures and authorization errors.
If this problem is not resolved, we will have to suspend the account.
\\n\",\"txt.email.dunning_second_warning.title\":\"Payment problem - second warning\",\"txt.email.dunning_last_chance.title\":\"Payment problem - final warning\",\"txt.email.dunning_last_chance.message\":\"We have been unable to charge your credit card for the past {{count_of_days}} days.
Payment is due in the amount of {{payment_amount}}
This is your FINAL notice to correct or update the credit card we have on file. Your Zendesk account will be suspended unless your credit card information is updated immediately.
Please visit {{payments_url}} to update your information.
\",\"txt.email.dunning_suspension.title\":\"Zendesk account suspended\",\"txt.email.dunning_suspension.message\":\"We have not been able to charge your credit card for the past {{count_of_days}} days.
Payment is due in the amount of {{payment_amount}}.
Your {{account_name}} account has been suspended until you resolve this issue.
Please visit {{payments_url}} to update your information and restore your account.
\",\"txt.email.trial_information.message\":\"Call, Email, Visit:
During your 30-day trial, you’re eligible for Plus plan support from our own Zendesk customer advocate team, and we’d love to hear from you:
Your feedback makes a big difference. Thanks!
CNAME
records under the domain of your default reply address for the selectors zendesk1
and zendesk2
. For example:\",\"txt.admin.views.settings.email._settings.To_enable_custom_domain_for_DKIM_you_ll_instruction_1\":\"zendesk1._domainkey.example.com
must point to zendesk1._domainkey.zendesk.com
\",\"txt.admin.views.settings.email._settings.To_enable_custom_domain_for_DKIM_you_ll_instruction_2\":\"zendesk2._domainkey.example.com
must point to zendesk2._domainkey.zendesk.com
\",\"txt.admin.views.settings.email._settings.save_tab\":\"Save\",\"txt.admin.views.settings.email._settings.email_based_language_recognition_label\":\"Email-based language recognition\",\"txt.admin.views.settings.email._settings.Recipient_addresses\":\"Recipient addresses\",\"txt.admin.views.settings.email._settings.Recipient_address\":\"Recipient address\",\"txt.admin.views.settings.email._settings.when_an_email_is_received\":\"When an email sent to your support email address is received, it is replied to with the same address. For example, a support request sent to sales@example.com is replied to from sales@example.com.\",\"txt.admin.views.settings.email._settings.delete_email\":\"Delete {{email}}\",\"txt.admin.views.settings.email._settings.aaa\":\"Checking this enables the modern email template for your account.\",\"txt.admin.views.settings.portal.show.Channels_label\":\"Channels\",\"txt.admin.views.settings.portal.show.web_portal_label\":\"Web Portal\",\"txt.admin.views.settings.portal.show.portal_description\":\"Configure display and search settings for your customer-facing Web portal, including your knowledge base.\",\"txt.admin.views.settings.portal.show.portal_description_link\":\"https://support.zendesk.com/entries/21242606-customizing-your-web-portal\",\"txt.admin.views.settings.portal._settings.Introductory_text_on_portal_home\":\"Introductory text on portal home page\",\"txt.admin.views.settings.portal._settings.Show\":\"Show\",\"txt.admin.views.settings.portal._settings.With_this_option_you_can\":\"With this option you can show or hide the editable introductory text shown to your end-users on the home page. Note that for this text to appear, you need to have some public content in your forums.\",\"txt.admin.views.settings.portal._settings.Forums_name\":\"Forums name\",\"txt.admin.views.settings.portal._settings.The_title_of_your_forums\":\"The title of your forums as your end-users see it. The default is Forums.\",\"txt.admin.views.settings.portal._settings.Rename_if_you_want_your\":\"You can change it to something else if you like (for example, Knowledge Base or Messages).\",\"txt.admin.views.settings.portal._settings.Forum_version\":\"Forum version\",\"txt.admin.views.settings.portal._settings.Enable_new_version\":\"Enable new version\",\"txt.admin.views.settings.portal._settings.Introducing_Categories_Questions_Ideas_Articles\":\"Introducing Categories, Questions, Ideas, Articles, Suggestions and more allowing you to bring a better community experience to your customers.\",\"txt.admin.views.settings.portal._settings.learn_more_label\":\"Learn more\",\"txt.admin.views.settings.portal._settings.List_forums_on_the_home\":\"List forums on the home page\",\"txt.admin.views.settings.portal._settings.Show_a_categorized_list_of\":\"Show a categorized list of all your forums on the Web portal home page, which gives your users quick access to your knowledge base and user community.\",\"txt.admin.views.settings.portal._settings.Forums_on_home_page\":\"Forums on home page\",\"txt.admin.views.settings.portal._settings.Forum_search_on_portal_home\":\"Forum search on Web portal home page\",\"txt.admin.views.settings.portal._settings.Enabling_this_allows_your_users\":\"Add a search box to the top of your Web portal home page so that users can search your forums.\",\"txt.admin.views.settings.portal._settings.Search\":\"Search\",\"txt.admin.views.settings.portal._settings.Show_search_on_home\":\"Show search on home page\",\"txt.admin.views.settings.portal._settings.Auto_complete_users_search\":\"Auto-complete search queries\",\"txt.admin.views.settings.portal._settings.As_users_type_their_queries\":\"Make suggestions, as a user types a search query, that match or are similar to the one being entered.\",\"txt.admin.views.settings.portal._settings.Adjust_the_search_relevance\":\"Adjust search relevance of topics based on who created them\",\"txt.admin.views.settings.portal._settings.Agents\":\"Agents\",\"txt.admin.views.settings.portal._settings.End_users\":\"End-users\",\"txt.admin.views.settings.portal._settings.Only_agent_content\":\"Agent content first\",\"txt.admin.views.settings.portal._settings.Only_end-user_content\":\"End-user content first\",\"txt.admin.views.settings.portal._settings.Pinned_topics_on_portal_home\":\"Pinned topics on Web portal home page\",\"txt.admin.views.settings.portal._settings.Display_all_topics_you_ve\":\"Display all the topics you’ve selected to pin to the home page. Topics are ordered chronologically unless reordered by an administrator.\",\"txt.admin.views.settings.portal._settings.Display_both_topic_titles_and\":\"Display both topic titles and content\",\"txt.admin.views.settings.portal._settings.Show_pinned_topic_titles_as\":\"Show both the title and the content of pinned topics on the home page.\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.warning.non_admin\":\"Some of the HTML you entered has been automatically altered or removed. Your administrator can enable this feature through this link.\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.warning.admin\":\"Some of the HTML you entered has been automatically altered or removed for security reasons. To enable full HTML support change your settings\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.heading\":\"HTML and JavaScript support in forum topics\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.intro\":\"If enabled, agents can upload any HTML or JavaScript in forum topics or comments. (We strongly recommend that you keep this security setting disabled.)\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.nobody\":\"No one (Disabled)\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.admin\":\"Enabled for administrators\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.moderator\":\"Enabled for administrators, moderators\",\"txt.admin.views.settings.portal._settings.forums_can_post_full_html.value.agent\":\"Enabled for administrators, moderators, agents\",\"txt.admin.views.settings.portal._settings.Only_list_the_topic_titles\":\"Only list the topic titles\",\"txt.admin.views.settings.portal._settings.Show_only_pinned_topic_titles\":\"Show only pinned topic titles, but not their content.\",\"txt.admin.views.settings.portal._settings.forum_and_search_analytics\":\"Forum & Search analytics\",\"txt.admin.views.settings.portal._settings.Forum_Analytics\":\"Forum Analytics\",\"txt.admin.views.settings.portal._settings.Display_all_engagement_statistics_and\":\"Display all engagement statistics and topic lists related to your forums: each category, forum, and topic. Only administrators, moderators, and agents who can view reports see this information.\",\"txt.admin.views.settings.portal._settings.It_also_includes_detailed_search\":\"Display all engagement statistics and topic lists related to your forums: each category, forum, and topic. It also includes detailed search metrics. Only administrators, moderators, and agents who can view reports see this information.\",\"txt.admin.views.settings.portal._settings.Forum_comments\":\"Forum comments\",\"txt.admin.views.settings.portal._settings.Reverse_order\":\"Reverse order\",\"txt.admin.views.settings.portal._settings.Comments_in_topics_are_shown\":\"If enabled, comments in topics are shown last-to-first. If disabled, first-to-last.\",\"txt.admin.views.settings.portal._settings.Topic_Suggestions\":\"Topic Suggestions\",\"txt.admin.views.settings.portal._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.portal._settings.Zendesk_will_suggest_related_topics\":\"When end-users request support using the support form, related topics from your knowledge base will be shown.\",\"txt.admin.views.settings.portal._settings.Social_Sharing\":\"Social Sharing\",\"txt.admin.views.settings.portal._settings.Allow_customers_to_share_articles\":\"Allow customers to share articles, ideas, or questions using their favorite social networks.\",\"txt.admin.views.settings.portal._settings.Incremental_forum_search\":\"Incremental forum search\",\"txt.admin.views.settings.portal._settings.Forum_search_requests_are_submitted\":\"Forum search requests are submitted while typing and results are shown inline.\",\"txt.admin.views.settings.portal._settings.Mobile_Version\":\"Mobile Version\",\"txt.admin.views.settings.portal._settings.Show_the_mobile_friendly_version\":\"Show the mobile-friendly version of your Web portal to users accessing it from their mobile device.\",\"txt.admin.views.settings.portal._settings.Hide_entry_tags\":\"Hide topic tags\",\"txt.admin.views.settings.portal._settings.Hide_entry_tags_from_entries\":\"This will hide the tags field when editing a topic (i.e. an article, question, or idea).\",\"txt.admin.views.settings.portal._settings.save_tab\":\"Save\",\"txt.admin.views.settings.api.show.Channels_label\":\"Channels\",\"txt.admin.views.settings.api.show.api_label\":\"API\",\"txt.admin.views.settings.api._settings.Token_Access\":\"Token Access\",\"txt.admin.views.settings.api._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.api._settings.Enable_REST_API_using_tokens\":\"Enable REST API using tokens. If you use the API token rather than a password, use basic authentication and add /token to the email login when authenticating a user. Example:\",\"txt.admin.views.settings.api._settings.Learn_more\":\"Learn more.\",\"txt.admin.views.settings.api._settings.api_token_is\":\"Your API token is: {{api_token}} - keep it secret, keep it safe\",\"txt.admin.views.settings.api._settings.Generate_new_token\":\"Generate new token\",\"txt.admin.views.settings.api._settings.Password_Access\":\"Password Access\",\"txt.admin.views.settings.api._settings.Enable_REST_API_access_using\":\"Enable REST API access using the email address and password for the authentication user.\",\"txt.admin.views.settings.api._settings.Note_API_password_access_is\":\"Note: API password access is required to log in to the Zendesk iPhone, iPad, Android, and BlackBerry apps.\",\"txt.admin.views.settings.api._settings.save_tab\":\"Save\",\"txt.admin.views.settings.api._settings.the_new_token_will_take_effect_once_you_save\":\"The new token takes effect when you save your changes.\",\"txt.admin.views.settings.security._authentication.Twitter_Authentication\":\"Twitter\",\"txt.admin.views.settings.security._authentication.Enabled\":\"Enabled\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_twitter\":\"Allow your users to sign in using their Twitter account\",\"txt.admin.views.settings.security._authentication.Facebook\":\"Facebook\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_facebook\":\"Allow your users to sign in using their Facebook account\",\"txt.admin.views.settings.security._authentication.OpenID\":\"OpenID\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_open_id\":\"Allow your users to sign in using OpenID\",\"txt.admin.views.settings.security._authentication.Google\":\"Google\",\"txt.admin.views.settings.security._authentication.Allow_your_users_to_sign_google\":\"Allow your users to sign in using their Gmail or Google Apps account.\",\"txt.admin.views.settings.security._authentication.Token_Access\":\"Token Access\",\"txt.admin.views.settings.security._authentication.Allow_Customers_and_CCs_to\":\"Allow Customers and CCs to access and comment on their tickets without needing to log in.\",\"txt.admin.views.settings.security._authentication.Learn_more\":\"Learn more\",\"txt.admin.views.settings.security._authentication.destroy_all_tokens_button\":\"Destroy all existing tokens\",\"txt.admin.views.settings.security._authentication.By_destroying_all_existing_tokens\":\"By destroying all existing tokens, customers will not be able to access tickets without logging in if they received email notifications in the last 7 days.\",\"txt.admin.views.settings.security._authentication.single_sign_on_label\":\"Single Sign-On\",\"txt.admin.views.settings.security._authentication.Single_Sign_On_allows_you\":\"Single Sign-On allows you to use an existing authentication mechanism with Zendesk, which provides centralized, fast and convenient access for your agents and customers.\",\"txt.admin.views.settings.security._authentication.zendesk_remote_auth_label\":\"Zendesk Remote Auth\",\"txt.admin.views.settings.security._authentication.sam_label\":\"SAML\",\"txt.admin.views.settings.security._authentication.Zendesk_supports_two_SSO_modes\":\"Zendesk supports two SSO modes: SAML and Zendesk Remote Auth.\",\"txt.admin.views.settings.security._authentication.Remote_login_URL\":\"Remote login URL\",\"txt.admin.views.settings.security._authentication.SAML_SSO_URL\":\"SAML SSO URL\",\"txt.admin.views.settings.security._authentication.remote_auth_zendesk\":\"This is the URL that Zendesk will invoke to attempt remote authentication, e.g.\",\"txt.admin.views.settings.security._authentication.saml_sso_url_description\":\"This is the URL that Zendesk will invoke to redirect users to your Identity Provider. Note that our Assertion Consumer Service (ACS) URL is {{url}}\",\"txt.admin.views.settings.security._authentication.remote_logout_url\":\"Remote logout URL\",\"txt.admin.views.settings.security._authentication.log_out_url_description\":\"This is the URL that Zendesk will return your users to after they log out, e.g.\",\"txt.admin.views.settings.security._authentication.ip_ranges_optional_label\":\"IP ranges (optional)\",\"txt.admin.views.settings.security._authentication.ip_ranges_optional_description\":\"Requests from these IP ranges will always be routed via remote authentication. Requests from IP addresses outside these ranges will be routed to the normal login form. To route all requests through remote authentication, leave this blank. An IP range is in the format n.n.n.n, where n is a number or an asterisk (*) wild card. Separate multiple IP ranges with a space. Your current IP address is: {{current_ip}}\",\"txt.admin.views.settings.security._authentication.allow_update_external_ids\":\"Allow update of external ids?\",\"txt.admin.views.settings.security._authentication.It_is_safe_to_ignore\":\"It is safe to ignore this setting if you do not use external_id's. When checked, the external_id of the user being signed in can be updated. This only happens when no user with the external_id was found, but the user’s email address was. The external_id is unique for an account. Users without an external_id will have one added if it’s present in the authentication request.\",\"txt.admin.views.settings.security._authentication.Shared_secret\":\"Shared secret\",\"txt.admin.views.settings.security._authentication.For_security_reasons_we_only\":\"For security reasons, we only display the first 6 characters of your existing remote authentication token here: {{token}}\",\"txt.admin.views.settings.security._authentication.If_you_need_to_reset\":\"If you need to reset the token, click this link: \",\"txt.admin.views.settings.security._authentication.If_you_need_to_reset_link\":\"generate a new token\",\"txt.admin.views.settings.security._authentication.If_you_generate_a_new\":\"If you generate a new token, be sure to update your local authentication script. Note that the token is not updated until you submit this form.\",\"txt.admin.views.settings.security._authentication.If_you_activate_remote_authentication\":\"If you activate remote authentication, make sure to copy this token first as it will not be displayed in full again. You will be able to reset it at a later time.\",\"txt.admin.views.settings.security._authentication.The_token_is_a_shared\":\"The token is a shared secret between you and Zendesk. It must never be publicized.\",\"txt.admin.views.settings.security._authentication.certificate_fingerprint_label\":\"Certificate fingerprint\",\"txt.admin.views.settings.security._authentication.The_SHA1_fingerprint_of_the\":\"The SHA1 fingerprint of the SAML certificate. Obtain this from your SAML identity provider.\",\"txt.admin.views.settings.security._authentication.if_you_lock_yourself_from_zendesk\":\"Should you manage to somehow lock yourself out of your Zendesk account once you enable remote authentication, you can access your Zendesk account using this URL: {{url}}\",\"txt.admin.views.settings.security._authentication.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._authentication.mode_label\":\"Mode\",\"txt.admin.views.settings.security._authentication.you_can_download_the_sample\":\"You can {{download_the_sample_link}} to get started with Zendesk Remote Auth.\",\"txt.admin.views.settings.security._authentication.you_can_download_the_sample_link\":\"download the sample ASP script for IIS/AD\",\"txt.admin.views.settings.security._ip_restriction.Access_Restriction\":\"Access Restriction\",\"txt.admin.views.settings.security._ip_restriction.Enable\":\"Enable\",\"txt.admin.views.settings.security._ip_restriction.restrict_access_to_your_help_desk\":\"Restrict access to your Zendesk by IP range.\",\"txt.admin.views.settings.security._ip_restriction.Learn_more\":\"Learn more\",\"txt.admin.views.settings.security._ip_restriction.IP_Ranges\":\"IP Ranges\",\"txt.admin.views.settings.security._ip_restriction.IP_Ranges_description\":\"Only requests from these IP ranges will always be allowed. An IP range is in the format n.n.n.n, where n is a number or an asterisk (*) wild card. Separate multiple IP ranges with a space. Your current IP address is: {{ip_address}}\",\"txt.admin.views.settings.security._ip_restriction.Enabling_IP_based_access_restrictions\":\"Enabling IP based access restrictions can break third-party integrations. Be sure to whitelist all external IPs that need access to your account via the Zendesk API.\",\"txt.admin.views.settings.security._ip_restriction.Allow_customers_to_bypass_restriction\":\"Allow customers to bypass restriction\",\"txt.admin.views.settings.security._ip_restriction.If_you_would_like_your\":\"If you would like your customers to still access your Zendesk outside the IP ranges, and only restrict agent access, select this option.\",\"txt.admin.views.settings.security._ip_restriction.Allow_agent_access_via_mobile\":\"Allow agent access via mobile apps\",\"txt.admin.views.settings.security._ip_restriction.Allow_agents_to_access_your\":\"Allow agents to access your Zendesk from native Zendesk apps (iPhone, iPad & Android) regardless of IP address.\",\"txt.admin.views.settings.security._ip_restriction.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._password_policy.Security_Level\":\"Security Level\",\"txt.admin.views.settings.security._password_policy.Increasing_the_password_security_level\":\"Increasing the password security level or changing to a custom security level causes passwords for all users to expire after five days. Zendesk will alert users the next time they log in after the change. Zendesk sends email notification to admins and agents three days before a password expires and on the day it expires.\",\"txt.admin.views.settings.security._password_policy.enabled\":\"Enabled\",\"txt.admin.views.settings.security._password_policy.allow_admins_to_set_passwords\":\"Allow admins to set passwords\",\"txt.admin.views.settings.security._password_policy.allow_admins_to_set_passwords_warning\":\"Enabling this feature allows administrators to set passwords for users, whereas disabling this feature means administrators can only reset passwords. Zendesk recommends that this feature be disabled for greater security of user passwords.\",\"txt.admin.views.settings.security._password_policy.save_tab\":\"Save tab\",\"txt.admin.views.settings.security._password_policy.policy_title_low\":\"Low\",\"txt.admin.views.settings.security._password_policy.policy_title_medium\":\"Medium\",\"txt.admin.views.settings.security._password_policy.policy_title_high\":\"High\",\"txt.admin.views.settings.security._password_policy.policy_title_custom\":\"Custom\",\"txt.admin.views.settings.security._ssl.Regular_SSL\":\"Regular SSL\",\"txt.admin.views.settings.security._ssl.Enable\":\"Enable\",\"txt.admin.views.settings.security._ssl.Selecting_this_option_will_enforce\":\"Selecting this option will enforce SSL usage. If you also have a custom domain configured, enabling SSL will accept your customers on the mapped domain and then redirect them to the secure URL {{url}}.\",\"txt.admin.views.settings.security._ssl.We_strongly_encourage_enabling_SSL\":\"We strongly encourage you to enable SSL. Keeping this feature disabled reduces the level of security we can provide for your account.\",\"txt.admin.views.settings.security._ssl.If_you_wish_to_use\":\"If you want to use SSL in combination with a custom domain, you must also provide a certificate using our hosted SSL configuration below.\",\"txt.admin.views.settings.security._ssl.Hosted_SSL\":\"Hosted SSL\",\"txt.admin.views.settings.security._ssl.Use_hosted_SSL_if_you\":\"Use hosted SSL if you want the benefit of SSL protection on a custom domain. Hosted SSL relies on us hosting an SSL certificate, which you can upload on this page.\",\"txt.admin.views.settings.security._ssl.In_order_to_start_a\":\"To start a custom certificate process for your custom domain, you must first generate a certificate request. Use the request with a certification authority to issue a certificate that you can then attach to your account. If your certificate provider prompts you for the target web server, choose Nginx, Other or Apache (in order of preference).\",\"txt.admin.views.settings.security._ssl.please_configure_account_before_proceeding\":\"Configure host mapping under account branding before proceeding.\",\"txt.admin.views.settings.security._ssl.Cancel_a_pending_certificate\":\"Cancel pending certificate\",\"txt.admin.views.settings.security._ssl.Generate_a_certificate_request\":\"Download a certificate request\",\"txt.admin.views.settings.security._ssl.Download_current_certificate_request\":\"Download current certificate request\",\"txt.admin.views.settings.security._ssl.certificate_pending_approval_with_notice\":\"Your certificate {{title_of_certificate}} is pending our approval. The approval process may take up to five business days.\",\"txt.admin.views.settings.security._ssl.certificate_active.pre\":\"Your certificate {{subject_of_certificate}} is currently active for this account. \",\"txt.admin.views.settings.security._ssl.certificate_active.post\":\" Use this page to add a new certificate before that time.\",\"txt.admin.views.settings.security._ssl.certificate_active.ok\":\"The certificate expires on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.certificate_active.expired\":\"The certificate expired on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.certificate_active.expires_soon\":\"The certificate expires soon on {{date_of_expiration}}.\",\"txt.admin.views.settings.security._ssl.Once_you_have_obtained_a\":\"After you obtain a new certificate issued by an authorized certification company, upload it by clicking Choose File. After it is uploaded, processing might take up to five business days.\",\"txt.admin.views.settings.security._ssl.If_you_are_bypassing_added_pkcs12\":\"If you are bypassing our certificate request process, and you have your own private key (which may be PKCS#7 encrypted or bundled via PKCS#12), upload it below:\",\"txt.admin.views.settings.security._ssl.optional_passphrase\":\"passphrase (optional)\",\"txt.admin.views.settings.security._ssl.Please_note_Hosted_SSL_is\":\"Note: Hosted SSL is available on Plus and Enterprise accounts.\",\"txt.admin.views.settings.security._ssl.upgrade_to_now\":\"Upgrade to a Plus or Enterprise plan now\",\"txt.admin.views.settings.security._ssl.save_tab\":\"Save tab\",\"txt.admin.views.settings.security.show.security_label\":\"Security\",\"txt.admin.views.settings.security.show.authentication_label\":\"Authentication\",\"txt.admin.views.settings.security.show.ssl_label\":\"SSL\",\"txt.admin.views.settings.security.show.password_policy_label\":\"Password Policy\",\"txt.admin.views.settings.security.show.access_restriction_label\":\"Access Restriction\",\"txt.admin.views.settings.agents.show.Agents_label\":\"Agents\",\"txt.admin.views.settings.agents.show.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.agents._settings.Signature\":\"Signature\",\"txt.admin.views.settings.agents._settings.Template_for_adding_a_signature\":\"Template for adding a signature to all public agent comments on tickets.\",\"txt.admin.views.settings.agents._settings.learn_more\":\"Learn more\",\"txt.admin.views.settings.agents._settings.You_can_include_placeholders_in\":\"You can include placeholders in the signature template. E.g. \",\"txt.admin.views.settings.agents._settings.You_can_allow_for_personal\":\"You can allow for personal signatures by including the {{agent.signature}} placeholder. E.g.\",\"txt.admin.views.settings.agents._settings.adding_this_placeholder\":\"Adding this placeholder to the signature template allows agents to customize their own signature from their edit profile page. Remove the placeholder if you do not want agents to add their own signature.\",\"txt.admin.views.settings.agents._settings.Ticket_deletion\":\"Ticket deletion\",\"txt.admin.views.settings.agents._settings.Agents_can_delete_tickets\":\"Agents can delete tickets\",\"txt.admin.views.settings.agents._settings.Enabling_this_will_allow_agents\":\"Enabling this allows agents to permanently delete tickets.\",\"txt.admin.views.settings.agents._settings.Email_forwarding\":\"Email forwarding\",\"txt.admin.views.settings.agents._settings.Enable_email_forwarding\":\"Enable email forwarding\",\"txt.admin.views.settings.agents._settings.If_an_agent_receives_an\":\"If an agent receives an email on her own mail account and forwards it into Zendesk, enabling this setting results in a ticket being created on behalf of the original sender rather than the agent.\",\"txt.admin.views.settings.agents._settings.Note\":\"Note \",\"txt.admin.views.settings.agents._settings.this_only_works_when_forwarding\":\"this only works when forwarding emails from English language email clients, as a FW: at the start of the subject line is required.\",\"txt.admin.views.settings.agents._settings.Agent_dashboard\":\"Agent dashboard\",\"txt.admin.views.settings.agents._settings.Hide\":\"Hide\",\"txt.admin.views.settings.agents._settings.The_ticket_dashboard_is_shown\":\"The ticket dashboard is shown on the home page to agents only. Select this option if you do not want to include the dashboard on the agent home page.\",\"txt.admin.views.settings.agents._settings.Show_the_new_zendesk\":\"Show the new Zendesk\",\"txt.admin.views.settings.agents._settings.Show\":\"Enabled\",\"txt.admin.views.settings.agents._settings.Show_the_new_zendesk_helper\":\"Show a link in the top-right corner of Zendesk that allows agents to access the new Zendesk.\",\"txt.admin.views.settings.agents._settings.save_label\":\"Save\",\"txt.admin.views.settings.agents._settings.agent_signature_company\":\"Acme corp. 24506 IL.\",\"txt.admin.views.settings.agents._settings.hide_classic\":\"Hide Classic\",\"txt.admin.views.settings.agents._settings.hide_classic_more_info\":\"Hides elements of the Classic UI and redirects ticket and people URLs to the new Zendesk UI.\",\"txt.admin.views.settings.tickets.show.Tickets\":\"Tickets\",\"txt.admin.views.settings.tickets.show.Settings\":\"Settings\",\"txt.admin.views.settings.tickets.show.Ticket_sharing\":\"Ticket sharing\",\"txt.admin.views.settings.tickets._settings.Comments\":\"Comments\",\"txt.admin.views.settings.tickets._settings.Reverse\":\"Reverse\",\"txt.admin.views.settings.tickets._settings.List_ticket_comments_and_events\":\"List ticket comments and events in the order of latest first, rather than oldest first.\",\"txt.admin.views.settings.tickets._settings.agent_comments_via_markdown\":\"Agent comments processed by Markdown\",\"txt.admin.views.settings.tickets._settings.allow_agents_to_use_markdown\":\"Allow agents to use Markdown syntax in comments made via the Zendesk interface. {{learn_more}}\",\"txt.admin.views.settings.tickets._settings.markdown_learn_more\":\"Learn more.\",\"txt.admin.views.settings.tickets._settings.Agent_comments_via_web_are\":\"Agent comments via web are public by default\",\"txt.admin.views.settings.tickets._settings.Set_the_default_mode_for_web\":\"Set the default mode for agent comments via the web ticket interface.\",\"txt.admin.views.settings.tickets._settings.Public_comments_are_visible_to\":\"Public comments are visible to customers. Private comments are visible to agents only.\",\"txt.admin.views.settings.tickets._settings.Agent_comments_via_email_are\":\"Agent comments via email are public by default\",\"txt.admin.views.settings.tickets._settings.Set_the_default_mode_for_email\":\"Set the default mode for ticket comments submitted by agents via email.\",\"txt.admin.views.settings.tickets._settings.Attachments\":\"Attachments\",\"txt.admin.views.settings.tickets._settings.Customers_can_attach_files\":\"Customers can attach files\",\"txt.admin.views.settings.tickets._settings.Allow_your_end_users_to\":\"Allow your end-users to submit attached files to your Zendesk.\",\"txt.admin.views.settings.tickets._settings.Covers_attachments_by_email_too\":\"Covers attachments by email too, and does not apply to agents.\",\"txt.admin.views.settings.tickets._settings.Private_attachments\":\"Private attachments\",\"txt.admin.views.settings.tickets._settings.If_you_enable_private_attachments\":\"If you enable private attachments, users are forced to login in order to view ticket attachments.\",\"txt.admin.views.settings.tickets._settings.If_not_enabled_the_attachments\":\"If not enabled, the attachments are accessible via a random token URL.\",\"txt.admin.views.settings.tickets._settings.Tags\":\"Tags\",\"txt.admin.views.settings.tickets._settings.Enable_tags_on_tickets\":\"Enable tags on tickets\",\"txt.admin.views.settings.tickets._settings.Disable_tagging_if_you_don\":\"Disable tagging if you don't want to add tags to your tickets.\",\"txt.admin.views.settings.tickets._settings.this_will_remove_the_Tags_field\":\"This will remove the \\\"Tags\\\" field on the agent ticket form.\",\"txt.admin.views.settings.tickets._settings.enable_automatic_ticket_tagging\":\"Enable automatic ticket tagging\",\"txt.admin.views.settings.tickets._settings.Disable_automatic_ticket_tagging_if\":\"Disable automatic ticket tagging if you don't want Zendesk to autotag your tickets based on ticket content.\",\"txt.admin.views.settings.tickets._settings.Tickets_inherit_requester_tags\":\"Tickets inherit requester tags\",\"txt.admin.views.settings.tickets._settings.When_a_ticket_is_created\":\"When a ticket is created, apply the requesters tags to the ticket, including tags for the requesters organization as well.\",\"txt.admin.views.settings.tickets._settings.CCs\":\"CCs\",\"txt.admin.views.settings.tickets._settings.Enable_CCs_on_tickets\":\"Enable CCs on tickets\",\"txt.admin.views.settings.tickets._settings.If_enabled_agents_can_change\":\"If enabled, agents can change the requester on existing tickets and add CCs to a ticket by clicking on the edit link next to the requesters name.\",\"txt.admin.views.settings.tickets._settings.This_excludes_agents_who_cannot\":\"This excludes agents who cannot edit a ticket.\",\"txt.admin.views.settings.tickets._settings.Learn_more\":\"Learn more\",\"txt.admin.views.settings.tickets._settings.Only_agents_can_add_ccs\":\"Only agents can add CCs\",\"txt.admin.views.settings.tickets._settings.CCs_on_ticket_mails_from\":\"CCs on ticket emails from end-users will not be added.\",\"txt.admin.views.settings.tickets._settings.CC_blacklist\":\"CC blacklist\",\"txt.admin.views.settings.tickets._settings.List_of_email_addresses_that\":\"List of email addresses that should never be CCed. Separate multiple email addresses with a space.\",\"txt.admin.views.settings.tickets._settings.CC_email_text\":\"CC email text\",\"txt.admin.views.settings.tickets._settings.Customize_the_text_of_outgoing\":\"Customize the text of outgoing CC emails by editing this text.\",\"txt.admin.views.settings.tickets._settings.Suspended_Ticket_Notifications\":\"Suspended Ticket Notifications\",\"txt.admin.views.settings.tickets._settings.How_often_you_want_Zendesk\":\"How often you want Zendesk to email you about new suspended tickets.\",\"txt.admin.views.settings.tickets._settings.Email_list\":\"Email list\",\"txt.admin.views.settings.tickets._settings.list_of_email_addresses_that_should_receive\":\"List of email addresses that should receive updates on suspended ticket status. Separate multiple email addresses with a space.\",\"txt.admin.views.settings.tickets._settings.Ticket_IDs\":\"Ticket IDs\",\"txt.admin.views.settings.tickets._settings.set_the_ticket_id_counter\":\"Set the ticket ID counter. This is useful if you want your tickets to start at a certain number. This only affects tickets created going forward. The value must be greater than the current maximum ticket ID (for example,. > {{a_number}}). Limit the counter to a max of 6 digits.\",\"txt.admin.views.settings.tickets._settings.Views\":\"Views\",\"txt.admin.views.settings.tickets._settings.List_empty_views\":\"List empty views\",\"txt.admin.views.settings.tickets._settings.Enable_this_if_you_want\":\"Enable this if you want empty views listed in the Views menu.\",\"txt.admin.views.settings.tickets._settings.Email_Archiving\":\"Email Archiving\",\"txt.admin.views.settings.tickets._settings.Archive_email_address\":\"Archive email address\",\"txt.admin.views.settings.tickets._settings.A_copy_of_all_outbound\":\"A copy of all outbound trigger & automation notifications will be sent to the email address defined here.\",\"txt.admin.views.settings.tickets._settings.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.tickets._ticket_sharing.add_sharing_invite\":\"add sharing invite\",\"txt.admin.views.settings.tickets._ticket_sharing.sending_agreements\":\"Sending agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.Receiving_agreements\":\"Receiving agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.Opt_out_of_sharing\":\"Opt out of sharing\",\"txt.admin.views.settings.tickets._ticket_sharing.Decline_all_sharing_agreement_invites\":\"Decline all sharing agreement invites\",\"txt.admin.views.settings.tickets._ticket_sharing.If_you_enable_this_checkbox\":\"If you enable this, all agreement invites will automatically be rejected.\",\"txt.admin.views.settings.tickets._ticket_sharing.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.tickets._ticket_sharing.delete_inactive_agreements\":\"delete all inactive agreements\",\"txt.admin.views.settings.tickets._ticket_sharing.confirm_deletion_of_inactive_agreements\":\"You are about to delete {{total_inactive}} inactive sharing agreements. Tickets created through these sharing agreements will no longer receive updates. Are you sure you want to continue?\",\"txt.admin.views.settings.tickets._agreement.view\":\"view\",\"txt.admin.views.settings.tickets.setting.screencasts_title\":\"Screencasts\",\"txt.admin.views.settings.tickets.setting.screencast_short_explanation\":\"Allow agents and end-users to record a screencast linked to a ticket. Enabling this option also adds a screencast button for agents in the toolbar in forum topics. To enable screencasting in forums, click that button and follow the instructions to upgrade your Screenr account.\",\"txt.admin.views.settings.tickets.setting.screencasts_label\":\"Enable screencasts for tickets\",\"txt.admin.views.settings.tickets.setting.screenr_downgrade\":\"Manage your Screenr subscription\",\"txt.admin.views.settings.customers.show.End_users_customers\":\"End-users (customers)\",\"txt.admin.views.settings.customers.show.settings\":\"Settings\",\"txt.admin.views.settings.customers.show.satisfaction\":\"Satisfaction\",\"txt.admin.views.settings.customers._settings.Anybody_can_submit_tickets\":\"Anybody can submit tickets\",\"txt.admin.views.settings.customers._settings.Enabled\":\"Enabled\",\"txt.admin.views.settings.customers._settings.By_allowing_anybody_to_submit\":\"By allowing anybody to submit a ticket, you're opening your Zendesk to anyone who wants to ask a question or report a problem.\",\"txt.admin.views.settings.customers._settings.If_you_want_to_restrict\":\"If you want to restrict who can submit tickets, turn this option off. You will need to add users yourself.\",\"txt.admin.views.settings.customers._settings.Please_note_that_the_Zendesk\":\"Note that the Zendesk Feedback Tab feature cannot be used in a Zendesk that has this option turned off.\",\"txt.admin.views.settings.customers._settings.Require_CAPTCHA\":\"Require CAPTCHA\",\"txt.admin.views.settings.customers._settings.Combat_spam_by_requiring_users\":\"Combat spam by requiring users who are logged out to complete image verification before they can submit a ticket.\",\"txt.admin.views.settings.customers._settings.Ask_users_to_register\":\"Ask users to register\",\"txt.admin.views.settings.customers._settings.Upon_submitting_a_ticket_new\":\"When submitting a ticket, a new user receives a welcome email requiring them to register before the ticket appears in your Zendesk.\",\"txt.admin.views.settings.customers._settings.Whitelist\":\"Whitelist\",\"txt.admin.views.settings.customers._settings.Always_accept_emails_from_these\":\"Always accept emails from these domains or email addresses. Separate multiple values with a space (for example, somedomain.com joe@otherdomain.com).\",\"txt.admin.views.settings.customers._settings.Read_more\":\"Read more.\",\"txt.admin.views.settings.customers._settings.Blacklist\":\"Blacklist\",\"txt.admin.views.settings.customers._settings.Always_suspend_emails_from_these\":\"Always suspend emails from these domains or email addresses. Separate multiple values with a space (for example, somedomain.com joe@otherdomain.com). Put an asterisk (*) to blacklist everything except the domains added to the whitelist.\",\"txt.admin.views.settings.customers._settings.User_registration_message\":\"User registration message\",\"txt.admin.views.settings.customers._settings.Message_presented_to_users_who\":\"Message presented to users who sign up online using the registration form.\",\"txt.admin.views.settings.customers._settings.User_welcome_email\":\"User welcome email\",\"txt.admin.views.settings.customers._settings.Message_emailed_to_users_upon\":\"Message emailed to users when they sign-up.\",\"txt.admin.views.settings.customers._settings.also_send_welcome_email_when_user_is_created\":\"Also send a welcome email when a new user is created by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.User_verification_email\":\"User verification email\",\"txt.admin.views.settings.customers._settings.also_send_verification_email_when_user_is_created\":\"Also send a verification email when a new user is created by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.also_send_verification_email_when_adding_identity\":\"Also send verification email to users when registering additional email addresses by an agent or administrator.\",\"txt.admin.views.settings.customers._settings.additional_address_message_and_verify_notice\":\"Message emailed to users when they register additional email addresses. After the primary email address is verified, additional email addresses added by an agent or administrator are automatically verified.\",\"txt.admin.views.settings.customers._settings.Email_verification_email\":\"Email verification email\",\"txt.admin.views.settings.customers._settings.Message_emailed_to_users_when\":\"Message emailed to users when they register additional email addresses.\",\"txt.admin.views.settings.customers._settings.Allow_users_to_view_and\":\"Allow users to view and edit their profile data\",\"txt.admin.views.settings.customers._settings.Allow_end_users_to_change_profile_data\":\"Allow end-users to change profile data, such as name, email, and phone, in Zendesk.\",\"txt.admin.views.settings.customers._settings.You_typically_want_to_disable\":\"You should disable this option if you use SSO (Single Sign-On) to populate and update your users in Zendesk (using the API).\",\"txt.admin.views.settings.customers._settings.Allow_users_to_change_their\":\"Allow users to change their password\",\"txt.admin.views.settings.customers._settings.Allow_end_users_to_change\":\"Allow end-users to change their password. Disable this if you administer users and passwords in another system and rely on SSO (Single Sign-On).\",\"txt.admin.views.settings.customers._settings.Tags_on_users_and_organizations\":\"Tags on users and organizations\",\"txt.admin.views.settings.customers._settings.Allow_admins_and_permitted_agents\":\"Allow administrators and permitted agents to tag users and allow administrators to tag organizations. Tickets inherit tags from the ticket requester and the ticket requester's organization. Forums access can be restricted to certain tags.\",\"txt.admin.views.settings.customers._settings.Allow_agents_to_tag_users\":\"Allow agents to tag users and allow administrators to tag organizations. Tickets inherit tags from the ticket requester and the ticket requester's organization. Forums access can be restricted to certain tags.\",\"txt.admin.views.settings.customers._settings.save_tab_label\":\"Save tab\",\"txt.admin.views.settings.customers._satisfaction.Satisfaction_ratings\":\"Satisfaction ratings\",\"txt.admin.views.settings.customers._satisfaction.Allow_customers_to_rate_tickets\":\"Allow customers to rate tickets.\",\"txt.admin.views.settings.customers._satisfaction.example_data\":\"Example Data\",\"txt.admin.views.settings.customers._satisfaction.turn_it_on_to_see\":\"Enable this feature to see your stats\",\"txt.admin.views.settings.customers._satisfaction.Offer_end_users_the_ability\":\"Offer end-users the ability to rate their experience on a ticket.\",\"txt.admin.views.settings.customers._satisfaction.allow_me_to_display_public\":\"Allow me to display public satisfaction statistics.\",\"txt.admin.views.settings.customers._satisfaction.Checking_this_will_make_the\":\"Selecting this option makes the distribution of your last 100 satisfaction ratings publicly accessible. You can then embed this information in your website using the following approaches:\",\"txt.admin.views.settings.customers._satisfaction.You_currently_have_less_than\":\"You currently have fewer than 100 ratings so you do not have a satisfaction score. Until you receive 100 ratings, you will see example images below.\",\"txt.admin.views.settings.customers._satisfaction.The_score_widget\":\"The score widget\",\"txt.admin.views.settings.customers._satisfaction.Said_good\":\"Said good\",\"txt.admin.views.settings.customers._satisfaction.Werent_so_sure\":\"Weren't so sure\",\"txt.admin.views.settings.customers._satisfaction.Overall_happiness\":\"Overall happiness\",\"txt.admin.views.settings.customers._satisfaction.Powered_by_zendesk_encoded\":\"Powered by <a href='http://www.zendesk.com/'>Zendesk</a>\",\"txt.admin.views.settings.customers._satisfaction.Powered_by_zendesk\":\"Powered by Zendesk\",\"txt.admin.views.settings.customers._satisfaction.What_does_this_do\":\"What does this do?\",\"txt.admin.views.settings.customers._satisfaction.This_is_a_super_simple_widget\":\"This is a simple widget you can embed anywhere on a web page. Copy the following code and paste it in the HTML code where you want the number boxes to appear. You can also customize the look and feel using CSS or the text strings.\",\"txt.admin.views.settings.customers._satisfaction.Learn_more\":\"Learn more\",\"txt.admin.views.settings.customers._satisfaction.How_do_I_use_it\":\"How do I use it?\",\"txt.admin.views.settings.customers._satisfaction.Simply_copy_and_paste_the\":\"Copy and paste the following code into the HTML code where you want the boxes to appear:\",\"txt.admin.views.settings.customers._satisfaction.Your_last_100_ratings_advanced\":\"Your last 100 ratings (advanced)\",\"txt.admin.views.settings.customers._satisfaction.We_produce_a_JSON_representation\":\"Zendesk produces a JSON representation of the last 100 ratings on your account. You can decide how you want to represent these last 100 ratings. The above example shows only 20. \",\"txt.admin.views.settings.customers._satisfaction.Using_JSON_is_a_little\":\"Using JSON is more advanced because you need some JavaScript knowledge. Below is an example using jQuery.\",\"txt.admin.views.settings.customers._satisfaction.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions.show.Extensions\":\"Extensions\",\"txt.admin.views.settings.extensions.show.widgets\":\"Widgets\",\"txt.admin.views.settings.extensions.show.targets\":\"Targets\",\"txt.admin.views.settings.extensions.show.crm\":\"CRM\",\"txt.admin.views.settings.extensions.show.Activity_Streams\":\"Activity Streams\",\"txt.admin.views.settings.extensions._yammer_stream_empty.add_your_Yammer_account\":\"To get started, {{add_your_yammer_account_link}}\",\"txt.admin.views.settings.extensions._yammer_stream_empty.add_your_Yammer_account_link\":\"add your Yammer account\",\"txt.admin.views.settings.extensions._yammer_stream_empty.Learn_more\":\"Learn more.\",\"txt.admin.views.settings.extensions._yammer_stream_empty.by_connecting_to_your_yammer_account\":\"Connecting your Yammer account to Zendesk enables important events to be pushed to the Yammer activity steam. You configure the events you want sent.\",\"txt.admin.views.settings.extensions._widgets.A_widget_is_a_small\":\"A widget is a small application that fits into the right side of your pages.\",\"txt.admin.views.settings.extensions._widgets.A_widget_is_for_end_users\":\"Widgets can change the look and feel of what your end-users see on your Web portal, or widgets can add a small application that fits into the right side of your Web portal.\",\"txt.admin.views.settings.extensions._widgets.Some_widgets_are_ready_made\":\"Some widgets can be used right away, while others need some customization.\",\"txt.admin.views.settings.extensions._widgets.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._widgets.add_widget\":\"add widget\",\"txt.admin.views.settings.extensions._widgets.active_widgets\":\"Active widgets ({{number_of_active_widgets}})\",\"txt.admin.views.settings.extensions._widgets.inactive_widgets\":\"Inactive widgets ({{number_of_inactive_widgets}})\",\"txt.admin.views.settings.extensions._widget.Unnamed_widget\":\"Unnamed widget\",\"txt.admin.views.settings.extensions._widget.page.one\":\"Used on 1 page.\",\"txt.admin.views.settings.extensions._widget.page.other\":\"Used on {{count}} pages.\",\"txt.admin.views.settings.extensions._widget.Used_globally\":\"Used globally\",\"txt.admin.views.settings.extensions._widget.Not_used\":\"Not used\",\"txt.admin.views.settings.extensions._widget.delete\":\"delete\",\"txt.admin.views.settings.extensions._widget.Are_you_sure\":\"Are you sure?\",\"txt.admin.views.settings.extensions._widget.deactivate\":\"deactivate\",\"txt.admin.views.settings.extensions._widget.activate\":\"activate\",\"txt.admin.views.settings.extensions._widget.edit\":\"edit\",\"txt.admin.views.settings.extensions._targets.Targets_allow_you_to_execute\":\"Targets enable you to execute call backs (hooks) into external systems on specific ticket events.\",\"txt.admin.views.settings.extensions._targets.You_can_use_this_to\":\"You can use this to receive notification via SMS or Twitter when a specific trigger executes. \",\"txt.admin.views.settings.extensions._targets.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._targets.add_target\":\"add target\",\"txt.admin.views.settings.extensions._targets.active_targets\":\"Active targets ({{number_of_active_targets}})\",\"txt.admin.views.settings.extensions._targets.inactive_targets\":\"Inactive targets ({{number_of_inactive_targets}})\",\"txt.admin.views.settings.extensions._target.Unnamed_target\":\"Unnamed target\",\"txt.admin.views.settings.extensions._target.system_label\":\"SYSTEM\",\"txt.admin.views.settings.extensions._target.delete\":\"delete\",\"txt.admin.views.settings.extensions._target.are_you_sure?\":\"Are you sure?\",\"txt.admin.views.settings.extensions._target.deactivate\":\"deactivate\",\"txt.admin.views.settings.extensions._target.activate\":\"activate\",\"txt.admin.views.settings.extensions._target.edit\":\"edit\",\"txt.admin.views.settings.extensions._sugar.Connected\":\"Connected\",\"txt.admin.views.settings.extensions._sugar.Your_Zendesk_account_is_connected\":\"Your Zendesk account is connected to your SugarCRM organization and can retrieve user information.\",\"txt.admin.views.settings.extensions._sugar.Connect\":\"Connect\",\"txt.admin.views.settings.extensions._sugar.Zendesk_for_SugarCRM_application\":\"Your Zendesk account is not connected to SugarCRM. The {{zendesk_for_sugar_crm_link}} must be installed in your SugarCRM organization to connect. Complete the form and submit it to test the connection.\",\"txt.admin.views.settings.extensions._sugar.Zendesk_for_SugarCRM_application_link\":\"Zendesk for SugarCRM application\",\"txt.admin.views.settings.extensions._sugar.Remember_that_you_can_t\":\"You cannot have more than one CRM configured at the same time. If you continue, this Salesforce setup will automatically remove your current CRM integration and its correspondent target and trigger.\",\"txt.admin.views.settings.extensions._sugar.URL\":\"URL\",\"txt.admin.views.settings.extensions._sugar.Your_SugarCRM_url_ie_http\":\"Your SugarCRM url. For example: http://sugar.domain.com\",\"txt.admin.views.settings.extensions._sugar.Username\":\"Username\",\"txt.admin.views.settings.extensions._sugar.Use_SugarCRM_administrator_credentials\":\"Use SugarCRM administrator credentials.\",\"txt.admin.views.settings.extensions._sugar.Password\":\"Password\",\"txt.admin.views.settings.extensions._sugar.User_data_lookup\":\"User data lookup\",\"txt.admin.views.settings.extensions._sugar.Enable\":\"Enable\",\"txt.admin.views.settings.extensions._sugar.Sugar_CRM_user_data_will_display\":\"Sugar CRM user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._sugar.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions._salesforce_init.Connect\":\"Connect\",\"txt.admin.views.settings.extensions._salesforce_init.zendesk_for_salesforce\":\"Your Zendesk account is not connected to Salesforce. The {{zendesk_for_salesforce_link}} must be installed in your Salesforce organization to successfully connect.\",\"txt.admin.views.settings.extensions._salesforce_init.zendesk_for_salesforce_link\":\"Zendesk for salesforce.com redirect\",\"txt.admin.views.settings.extensions._salesforce_init.password_policy_warning\":\"Your password policy security level for user passwords is set to Low. We recommend increasing the security level to require stronger passwords because you are importing customer information from Salesforce. You can change your setting in the {{password_policy_link}}.\",\"txt.admin.views.settings.extensions._salesforce_init.password_policy_link\":\"Password Policy page\",\"txt.admin.views.settings.extensions._salesforce_init.connect_to_salesforce\":\"Connect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce_init.You_can_connect_to_your\":\"You can connect to your Salesforce sandbox organization to try out the integration. When you are ready, connect to your production organization.\",\"txt.admin.views.settings.extensions._salesforce_init.Remember_that_you_can_t\":\"You cannot have more than one CRM configured at the same time. If you continue, this Salesforce setup will automatically remove your current CRM integration and its corresponding target and trigger.\",\"txt.admin.views.settings.extensions._crm.Select_CRM\":\"Select CRM\",\"txt.admin.views.settings.extensions._salesforce_setup.User_data_lookup\":\"User data lookup\",\"txt.admin.views.settings.extensions._salesforce_setup.Enable\":\"Enable\",\"txt.admin.views.settings.extensions._salesforce_setup.Salesforce_user_data_will_display\":\"Salesforce user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._salesforce_setup.Match_data_in_Salesforce_using\":\"Match data in Salesforce using the selected user profile attribute.\",\"txt.admin.views.settings.extensions._salesforce_setup.Authentication\":\"Authentication\",\"txt.admin.views.settings.extensions._salesforce_setup.Your_Zendesk_account_is_connected\":\"Your Zendesk account is connected to your Salesforce organization and can retrieve user information.\",\"txt.admin.views.settings.extensions._salesforce_setup.Reconnect_to_Salesforce_to_reauthorize\":\"Reconnect to Salesforce to reauthorize with your current Salesforce organization or switch to a different organization.\",\"txt.admin.views.settings.extensions._salesforce_setup.Click_here_to_reconnect\":\"Click here to reconnect.\",\"txt.admin.views.settings.extensions._salesforce_setup.reconnect_to_salesforce\":\"Reconnect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce_setup.Save_tab_label\":\"Save tab\",\"txt.admin.views.settings.extensions._salesforce3.title\":\"Salesforce\",\"txt.admin.views.settings.extensions._salesforce3.subtitle\":\"Shows related information about contacts, accounts and more\",\"txt.admin.views.settings.extensions._salesforce3.connect\":\"1. Connect to Salesforce\",\"txt.admin.views.settings.extensions._salesforce3.customize\":\"2. Customize your Salesforce app\",\"txt.admin.views.settings.extensions._salesforce3.enable\":\"3. Enable Salesforce data on user profiles\",\"txt.admin.views.settings.extensions._salesforce3.configuration.label\":\"How do you want to configure your app?\",\"txt.admin.views.settings.extensions._salesforce3.configuration.use_existing\":\"Use existing settings\",\"txt.admin.views.settings.extensions._salesforce3.configuration.use_customized\":\"Customize new settings\",\"txt.admin.views.settings.extensions._salesforce3.configuration.description\":\"To use the new Salesforce integration features, you need to configure new settings. Your existing settings will be deprecated at some point in the future.\",\"txt.admin.views.settings.extensions._salesforce3.add_field\":\"Add\",\"txt.admin.views.settings.extensions._salesforce3.select_some_field_alert\":\"Please select one or more primary fields\",\"txt.admin.views.settings.extensions._salesforce3.loading_fields\":\"Loading {{object_name}} fields ...\",\"txt.admin.views.settings.extensions._salesforce3.errors.saving_problem\":\"There was an error saving the configuration. Please try again or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.errors.general\":\"Error in saved configuration\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_object\":\"Missing object\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_salesforce_mapped\":\"The mapped field is missing from Salesforce. Select a new Salesforce field.\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_zendesk_mapped\":\"The mapped field is missing from Zendesk. Select a new Zendesk field.\",\"txt.admin.views.settings.extensions._salesforce3.errors.missing_fields\":\"One or more fields missing from Salesforce: {{fields}}\",\"txt.admin.views.settings.extensions._salesforce3.errors.connection_problem\":\"There was an error connecting to Salesforce. Please try again by reconnecting to reauthorize with your current Salesforce or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.test.title\":\"Test your Salesforce App\",\"txt.admin.views.settings.extensions._salesforce3.test.description\":\"Enter test data in the fields below to test your Salesforce app. Make sure the data you enter is in your Salesforce organization so that data is returned.\",\"txt.admin.views.settings.extensions._salesforce3.test.error\":\"An error occurred when fetching data. Please check the configuration or contact our support team.\",\"txt.admin.views.settings.extensions._salesforce3.test.button\":\"Try It\",\"txt.admin.views.settings.extensions._salesforce3.add_object\":\"Add Object\",\"txt.admin.views.settings.extensions._salesforce3.edit_object\":\"Edit\",\"txt.admin.views.settings.extensions._salesforce3.remove_object\":\"Remove\",\"txt.admin.views.settings.extensions._salesforce3.remove_confirmation\":\"Are you sure you want to remove this object, including all saved configurations?\",\"txt.admin.views.settings.extensions._salesforce3.unknown_field\":\"Unknown field\",\"txt.admin.views.settings.extensions._salesforce3.mapped_to_zendesk\":\"Mapped to Zendesk: {{field}}\",\"txt.admin.views.settings.extensions._salesforce3.user_profile.enable\":\"Enable Salesforce data to display on a user profile page in Zendesk.\",\"txt.admin.views.settings.extensions._salesforce3.user_profile.lookup_field\":\"Select a user attribute to look up the matching Salesforce data.\",\"txt.admin.views.settings.extensions._salesforce3.object_config.title.edit\":\"Edit Salesforce Object\",\"txt.admin.views.settings.extensions._salesforce3.object_config.title.add\":\"Add Salesforce Object\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item1\":\"1. Select a Salesforce record type to display\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem1\":\"Each record type you select will appear in your app\",\"txt.admin.views.settings.extensions._salesforce3.object_config.save\":\"Save\",\"txt.admin.views.settings.extensions._salesforce3.object_config.cancel\":\"Cancel\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item2\":\"2. Select Salesforce fields to display\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem2\":\"These fields will appear under the record type in your app\",\"txt.admin.views.settings.extensions._salesforce3.object_config.available_fields\":\"SALESFORCE FIELDS\",\"txt.admin.views.settings.extensions._salesforce3.object_config.selected_fields\":\"SELECTED SALESFORCE FIELDS\",\"txt.admin.views.settings.extensions._salesforce3.object_config.item3\":\"3. Map fields to enable record lookup\",\"txt.admin.views.settings.extensions._salesforce3.object_config.subitem3\":\"This enables Zendesk to find Salesforce records that match your ticket\",\"txt.admin.views.settings.extensions._salesforce3.object_config.map_to\":\"MAP TO\",\"txt.admin.views.settings.extensions._salesforce3.object_config.zendesk_field\":\"ZENDESK FIELD\",\"txt.admin.views.settings.extensions._ms_dynamics.connected\":\"Your Zendesk account is connected to your Microsoft Dynamics instance and can retrieve user information.\",\"txt.admin.views.settings.extensions._ms_dynamics.connect\":\"Connect\",\"txt.admin.views.settings.extensions._ms_dynamics.zendesk_for_dynamics\":\"The {{zendesk_for_dynamics_link}} must be installed in your Microsoft Dynamics instance to successfully connect.\",\"txt.admin.views.settings.extensions._ms_dynamics.zendesk_for_dynamics_link\":\"Zendesk for Microsoft Dynamics application\",\"txt.admin.views.settings.extensions._ms_dynamics.warning\":\"You can have only one CRM integration configured at any given time. Completing this setup will replace your existing CRM integration.\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.label\":\"Select a hosting type\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.cloud\":\"Cloud\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.on_premise\":\"On-premise\",\"txt.admin.views.settings.extensions._ms_dynamics.type_code.ifd\":\"Internet Facing Deploy (IFD)\",\"txt.admin.views.settings.extensions._ms_dynamics.web_service_address.label\":\"Web Service Address\",\"txt.admin.views.settings.extensions._ms_dynamics.web_service_address.description\":\"URL of the IIS web service used to communicate with Microsoft Dynamics CRM. Use https:// if SSL-enabled.\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.label\":\"CRM Server Address\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.description.premise\":\"Your MS Dynamics CRM 2011 Server address. Use https:// if SSL-enabled and include the organization name. For example, https://crmservername:portnumber/orgname.\",\"txt.admin.views.settings.extensions._ms_dynamics.crm_server_address.description.cloud\":\"Your MS Dynamics CRM 2011 Server address. Use https:// if SSL-enabled. For example, http://org.crm.dynamics.com/.\",\"txt.admin.views.settings.extensions._ms_dynamics.additional_domains.label\":\"Additional Domains\",\"txt.admin.views.settings.extensions._ms_dynamics.additional_domains.description\":\"Include additional domains here for the client access policy. Separate multiple values with commas (example: http://domain1:8080, https://www.domain2.com).\",\"txt.admin.views.settings.extensions._ms_dynamics.domain_name.label\":\"Domain Name\",\"txt.admin.views.settings.extensions._ms_dynamics.domain_name.description\":\"The network domain your MS Dynamics CRM 2011 is installed on.\",\"txt.admin.views.settings.extensions._ms_dynamics.username.label\":\"Username\",\"txt.admin.views.settings.extensions._ms_dynamics.username.description\":\"The administrator username.\",\"txt.admin.views.settings.extensions._ms_dynamics.password.label\":\"Password\",\"txt.admin.views.settings.extensions._ms_dynamics.password.description\":\"The administrator password.\",\"txt.admin.views.settings.extensions._ms_dynamics.discovery_uri.label\":\"Discovery URI\",\"txt.admin.views.settings.extensions._ms_dynamics.discovery_uri.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_uri.label\":\"Organization URI\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_uri.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_name.label\":\"Organization name\",\"txt.admin.views.settings.extensions._ms_dynamics.organization_name.description\":\"Select Settings -> Customization -> Developer Resources in your CRM instance.\",\"txt.admin.views.settings.extensions._ms_dynamics.active.label\":\"User data lookup\",\"txt.admin.views.settings.extensions._ms_dynamics.active.enable\":\"Enable\",\"txt.admin.views.settings.extensions._ms_dynamics.active.description\":\"Microsoft Dynamics user data will display on a ticket page in the requester profile as well as the user profile page.\",\"txt.admin.views.settings.extensions._activity_streams.Yammer\":\"Yammer\",\"txt.admin.views.settings.extensions._activity_streams.You_can_choose_what_updated_you_would_like\":\"You can choose the updates you would like Zendesk to push to Yammer's Activity Stream below.\",\"txt.admin.views.settings.extensions._activity_streams.Learn_more\":\"Learn more\",\"txt.admin.views.settings.extensions._activity_streams.We_will_only_update_the\":\"We will only update the group on Yammer to which the ticket is assigned. This will reduce the number of updates being broadcast to everyone.\",\"txt.admin.views.settings.extensions._activity_streams.When_a_ticket_is_created\":\"When a ticket is created\",\"txt.admin.views.settings.extensions._activity_streams.When_a_comment_has_been\":\"When a comment has been made in a ticket\",\"txt.admin.views.settings.extensions._activity_streams.When_the_status_of_a\":\"When the status of a ticket has changed\",\"txt.admin.views.settings.extensions._activity_streams.When_a_satisfaction_rating_has\":\"When a satisfaction rating has been made or changed\",\"txt.admin.views.settings.extensions._activity_streams.Remove\":\"Remove\",\"txt.admin.views.settings.extensions._activity_streams.remove_confirmation\":\"Are you sure you want to remove this Yammer Activity Stream Integration?\",\"txt.admin.views.settings.extensions._activity_streams.Change_Stream_Key\":\"Change Stream Key\",\"txt.admin.views.settings.extensions._activity_streams.or_label\":\"or\",\"txt.admin.views.settings.extensions._activity_streams.Save_tab\":\"Save tab\",\"txt.admin.views.settings.new_zendesk.show.New_Zendesk_title\":\"New Zendesk\",\"txt.admin.views.settings.new_zendesk.show.top_paragraph\":\"Selecting this option makes the new Zendesk the default for all your agents. This new interface is different, so please test it first from the \\\"try the new Zendesk\\\" link in the upper-right corner of this interface and watch the video to the right.\",\"txt.admin.views.settings.new_zendesk.show.read_this_article_link\":\"Read this article for more information\",\"txt.admin.views.settings.new_zendesk.show.what_youll_get_title\":\"What you'll get:\",\"txt.admin.views.settings.new_zendesk.show.listed_features.update_user_data\":\"Update user data from the ticket interface\",\"txt.admin.views.settings.new_zendesk.show.listed_features.new_improved_search_functions\":\"New improved search functions\",\"txt.admin.views.settings.new_zendesk.show.listed_features.work_on_more_than_one_ticket\":\"Work on more than one ticket at once with tabs\",\"txt.admin.views.settings.new_zendesk.show.listed_features.assign_tickets_quicker\":\"Assign tickets quicker and easier with a unified group and assignee field\",\"txt.admin.views.settings.new_zendesk.show.listed_features.clearer_public_and_private_comments\":\"Clearer public and private comments\",\"txt.admin.views.settings.new_zendesk.show.listed_features.many_more_keyboard_shortcuts\":\"Many more keyboard shortcuts\",\"txt.admin.views.settings.new_zendesk.show.listed_features.next_ticket_button\":\"Next Ticket button enables agents to quickly browse tickets\",\"txt.admin.views.settings.new_zendesk.show.listed_features.access_to_new_zendesk_features\":\"Access to new Zendesk features, such as the Reporting dashboard\",\"txt.admin.views.settings.new_zendesk.show.watch_this_video_title\":\"Watch this video to learn more about the new Zendesk\",\"txt.admin.views.settings.new_zendesk.show.ready_to_switch_title\":\"Ready to switch?\",\"txt.admin.views.settings.new_zendesk.show.when_youre_ready\":\"When you're ready, just use this button to make the change.\",\"txt.admin.views.settings.new_zendesk.show.welcome_to_a_new_way\":\"Welcome to a new way to provide the very best support to your customers!\",\"txt.admin.views.settings.new_zendesk.show.switch_label\":\"Switch\",\"txt.admin.views.settings.screencasts.provisioning.header\":\"Your Zendesk can use Screenr to record screencasts.\",\"txt.admin.views.settings.screencasts.provisioning.once_you_confirm\":\"We can set up a free Screenr account for you and connect it to your Zendesk without sharing your contact information.\",\"txt.admin.views.settings.screencasts.provisioning.after_created\":\"After your Screenr account has been created, you can also enable screencasting for your Feedback Tab and forums.\",\"txt.admin.views.settings.screencasts.provisioning.submit_button\":\"Connect Screenr to your Zendesk account\",\"txt.admin.views.settings.screencasts.downgrading.msg_for_free\":\"You have a free, basic Screenr account ({{screenr_host}}) that cannot be downgraded\",\"txt.admin.views.settings.screencasts.downgrading.bt_for_free\":\"OK\",\"txt.admin.views.settings.screencasts.downgrading.msg_for_paying\":\"You have an upgraded Screenr account ({{screenr_host}}) that allows you to record screencasts while creating forum articles.\",\"txt.admin.views.settings.screencasts.downgrading.note_for_paying\":\"If you downgrade your account you cannot create new screencasts, but you can access existing screencasts.\",\"txt.admin.views.settings.screencasts.downgrading.bt_cancel\":\"Cancel\",\"txt.admin.views.settings.screencasts.downgrading.bt_downgrade\":\"Downgrade\",\"txt.admin.views.settings.credit_card.details.number\":\"Number\",\"txt.admin.views.settings.credit_card.details.expiration\":\"Expiration\",\"txt.admin.views.settings.credit_card.details.change_credit_card\":\"Change Credit Card\",\"txt.admin.views.settings.credit_card.details.we_have_no_cc_on_file\":\"We have no credit card on file for this account.\",\"txt.admin.views.settings.credit_card.details.enter_credit_card_now\":\"Enter a Credit Card now\",\"txt.admin.views.getting_started._marquee.Getting_Started_With_Zendesk\":\"Getting Started With Zendesk\",\"txt.admin.views.getting_started._marquee.You_ve_been_logged_in\":\"You have been logged in directly. When this login expires, you must verify your email account by clicking the link in the welcome email.\",\"txt.admin.views.getting_started._marquee.Stay_on_top_of_all\":\"Stay on top of all your customer conversations.\",\"txt.admin.views.getting_started._marquee.Zendesk_is_easy_to_use\":\"Zendesk is easy to use. We suggest you start by watching this introductory video and continue with the steps below. Enjoy!\",\"txt.admin.views.getting_started._marquee.Questions_Call_us_at_1\":\"Questions? Call us at +1 (415) 418-7506 or email us anytime.\",\"txt.admin.views.getting_started._marquee.Getting_Started_Video\":\"Getting Started Video\",\"txt.admin.views.getting_started._agent.Upload_your_photo\":\"Upload your photo\",\"txt.admin.views.getting_started._agent.Create_a_personal_signature_optional\":\"Create a personal signature (optional)\",\"txt.admin.views.getting_started._agent.A_custom_signature_can_be\":\"You can add a custom signature to the end of all outgoing email conversations you have through Zendesk. Add your job title, telephone number, or any other information you’d like to include.\",\"txt.admin.views.getting_started._photo.A_smiling_face_for_your\":\"A smiling face for your happy customers.\",\"txt.admin.views.getting_started._photo.JPG_GIF_or_PNG_Maximum\":\"JPG, GIF, or PNG. Maximum upload file size: 700kb. \",\"txt.admin.views.getting_started._photo.Change_image\":\"Change image\",\"txt.admin.views.getting_started._photo.Delete_this_image\":\"Delete this image\",\"txt.admin.views.getting_started._signature.Save\":\"Save\",\"txt.admin.views.getting_started._signature.Click_here_to_edit_your\":\"Click here to edit your signature.\",\"txt.admin.views.getting_started._sidebar.Watch_brief_video_tutorials_on\":\"Watch brief video tutorials on ticket handling, knowledge base management, and more.\",\"txt.admin.views.getting_started._sidebar.Learn_from_the_Zendesk_community\":\"Learn from the Zendesk community where Zendesk users like you are sharing tips and tricks.\",\"txt.admin.views.getting_started._choose_adventure.Knowledge_base\":\"Knowledge base\",\"txt.admin.views.getting_started._choose_adventure.Add_content_to_your_forums\":\"Add content to your forums, including FAQs, tips, and more.\",\"txt.admin.views.tickets.new.new_ticket\":\"New ticket\",\"txt.admin.views.tickets.new.Use_tickets_linked_to_topics\":\"Use tickets linked to topics to internally discuss and track a conversation about a topic, such as a feature request or a problem a customer is having.\",\"txt.admin.views.tickets.new.Only_when_selecting_Also_post\":\"Only when you select Also post this as a comment in the linked topic is a ticket comment posted back to the linked topic.\",\"txt.admin.views.tickets.new.By_doing_so_you_ll\":\"By doing so, you will create a link between a previously Closed ticket and a New ticket.\",\"txt.admin.views.tickets.new.A_follow_up_is_automatically\":\"A follow-up is automatically created when an end-user replies to a Closed ticket from their inbox.\",\"txt.admin.views.tickets.new.Setting_the_correct_ticket_status\":\"Setting the correct ticket status helps you and the ticket requester understand who is doing what:\",\"txt.admin.views.tickets.new.New_tickets_are_automatically_changed\":\"New tickets are automatically changed to Open when assigned to an agent.\",\"txt.admin.views.tickets.new.When_a_non_agent_requester\":\"When a non-agent requester replies to a Pending or Solved ticket, the ticket is automatically changed to Open.\",\"txt.admin.views.tickets.new.Read_more_about_inborn_ticket\":\"Read more about inborn ticket rules.\",\"txt.admin.views.tickets.new.Scoring\":\"Scoring\",\"txt.admin.views.tickets.new.Ticket_scores_determine_the_overall\":\"Ticket scores determine the overall prioritization of tickets in your Zendesk.\",\"txt.admin.views.tickets.new.The_better_you_qualify_the\":\"The better you qualify the ticket (by providing values for ticket properties), the lower the score.\",\"txt.admin.views.tickets.new.Linked_topic\":\"Linked topic\",\"txt.admin.views.tickets.new.New\":\"New\",\"txt.admin.views.tickets.new.Ticket_is_awaiting_assignment_to\":\"Ticket is awaiting assignment to an agent.\",\"txt.admin.views.tickets.new.Open\":\"Open\",\"txt.admin.views.tickets.new.Help_desk_staff_is_working\":\"Support staff is working on the ticket.\",\"txt.admin.views.tickets.new.Pending\":\"Pending\",\"txt.admin.views.tickets.new.Help_desk_staff_is_waiting\":\"Support staff is waiting for the requester to reply.\",\"txt.admin.views.tickets.new.Solved\":\"Solved\",\"txt.admin.views.tickets.new.The_ticket_has_been_deemed\":\"The ticket has been solved.\",\"txt.admin.views.tickets.new.you_Are_creating_a_ticket\":\"You are creating a ticket linked to a topic.\",\"txt.admin.views.tickets.new.you_are_creating_a_follow_up_ticket\":\"You are creating a follow-up ticket.\",\"txt.admin.views.tickets.new.you_are_submitting_a_new_ticket\":\"You are submitting a new ticket.\",\"txt.admin.views.tickets._requester.Requester\":\"Requester\",\"txt.admin.views.tickets._requester.CC\":\"CC\",\"txt.admin.views.tickets._header.New_ticket\":\"New ticket\",\"txt.admin.views.tickets._header.recovering_suspended_ticket\":\"recovering suspended ticket\",\"txt.admin.views.tickets._ticket_form.Description_required\":\"Description (required)\",\"txt.admin.views.tickets._tags.Tags\":\"Tags\",\"txt.admin.views.tickets._form.submit_label\":\"Submit\",\"txt.admin.views.tickets.editable_notes.user_notes_label\":\"User notes\",\"txt.admin.views.tickets.editable_notes.organization_notes_label\":\"Organization notes\",\"txt.admin.views.tickets.editable_notes.model_notes_label\":\"{{model_name}} notes\",\"txt.admin.views.tickets.editable_notes.model_details_label\":\"{{model_name}} details\",\"txt.admin.views.tickets.editable_notes.edit_label\":\"edit\",\"txt.admin.views.tickets.editable_notes.update_label\":\"Update\",\"txt.admin.views.tickets.editable_notes.model_details_label_Organization\":\"Organization details\",\"txt.admin.views.tickets.editable_notes.model_details_label_User\":\"User details\",\"txt.admin.views.tickets.merge.new.Merge_ticket\":\"Merge ticket\",\"txt.admin.views.tickets.merge.new.Enter_ticket_ID_to_merge\":\"Enter ticket ID to merge into\",\"txt.admin.views.tickets.merge.new.Merge\":\"Merge\",\"txt.admin.views.tickets.merge.new.Tickets_can_be_merged_into\":\"Tickets can be merged into other unsolved tickets from the same requester.\",\"txt.admin.views.tickets.merge.new.you_cant_merge_this_ticket_because_no_unsolved_tickets\":\"You cannot merge this ticket because {{name_of_requester}} has no unsolved tickets.\",\"txt.admin.views.tickets.merge.new.to_merge_into_tickets_requested_from_other_users\":\"To merge into tickets requested from other users you must enable {{requester_cc_link}} in your account.\",\"txt.admin.views.tickets.merge.new.to_merge_into_tickets_requested_from_other_users_link\":\"Requester/cc editing\",\"txt.admin.views.tickets.merge.new.learn_more_about_ccing\":\"Learn more about cc'ing\",\"txt.admin.views.tickets.merge.new.or\":\"or\",\"txt.admin.views.tickets.merge.new.Select_one_of_the_following\":\"Select one of the following tickets\",\"txt.admin.views.tickets.merge.new.tickets_in_current_views\":\"Tickets in current view\",\"txt.admin.views.tickets.merge.new.your_recently_viewed_tickets\":\"Your recently viewed tickets\",\"txt.admin.views.tickets.merge.new.name_tickets\":\"{{first_name}}'s tickets\",\"txt.admin.views.tickets.merge._error.Error\":\"Error\",\"txt.admin.views.tickets.merge._error.please_close_this_window\":\"Please {{close_this_window_link}} and try again.\",\"txt.admin.views.tickets.merge._error.please_close_this_window_link\":\"close this window\",\"txt.admin.views.tickets.merge.show.Merge_ticket\":\"Merge ticket\",\"txt.admin.views.tickets.merge.show.You_are_about_to_merge_bulk\":\"You are about to merge tickets #{{list_of_tickets}} into ticket #{{the_number_of_the_ticket}}\",\"txt.admin.views.tickets.merge.show.You_are_about_to_merge\":\"You are about to merge ticket #{{ticket_number_source}} into ticket #{{ticket_into_be_merge}}\",\"txt.admin.views.tickets.merge.show.These_tickets\":\"These tickets will be closed with the following comment:\",\"txt.admin.views.tickets.merge.show.This_ticket\":\"This ticket will be closed with the following comment:\",\"txt.admin.views.tickets.merge.show.This_ticket_will_be_updated\":\"This ticket will be updated with the following comment:\",\"txt.admin.views.tickets.merge.show.requester_can_see_this_comment\":\"Requester can see this comment\",\"txt.admin.views.tickets.merge.show.users_will_be_added_as_cc\":\"{{user_who_will_be_added}} will be added as cc and the following comment will be added:\",\"txt.admin.views.tickets.merge.show.Confirm_and_Merge\":\"Confirm and Merge\",\"txt.admin.views.tickets._static_requester.Requester\":\"Requester\",\"txt.admin.views.tickets._static_requester.change\":\"change\",\"txt.admin.views.tickets._static_requester.You_are_the_requester_of\":\"You are the requester of this private discussion.\",\"txt.admin.views.tickets._static_requester.Tickets_linked_to_topics_allow\":\"Tickets linked to topics allow you and other agents to privately discuss the topic before adding a public reply to the topic.\",\"txt.admin.views.tickets._sub_header.linked_to_1\":\"Linked to {{forum_topic_link}}\",\"txt.admin.views.tickets._sub_header.linked_to_2\":\"forum topic\",\"txt.admin.views.tickets._sub_header.follow_up_to_ticket\":\"Follow-up to {{ticket_link}}\",\"txt.admin.views.tickets._sub_header.follow_up_to_ticket_link\":\"ticket #{{id_ticket}}\",\"txt.admin.views.tickets._user_organization_details.organization_profile\":\"Organization profile \",\"txt.admin.views.tickets._requester_header.via\":\"via\",\"txt.admin.views.tickets._associated_incidents.linked_incidents_title\":\"Linked incidents\",\"txt.admin.views.tickets._associated_incidents.This_Problem_ticket_has\":\"This problem ticket has: \",\"txt.admin.views.tickets._associated_incidents.linked_incidents.one\":\"1 linked incident ticket\",\"txt.admin.views.tickets._associated_incidents.linked_incidents.other\":\"{{count}} linked incident tickets\",\"txt.admin.views.tickets._associated_incidents.Solving_this_ticket_will_add\":\"Solving this problem ticket will also set any unsolved linked incident tickets to solved and will add the comment (if any) from this solved ticket to any linked incident tickets.\",\"txt.admin.views.tickets.user_details.Accounts\":\"Accounts\",\"txt.admin.views.tickets.comment_mode.your_comment_contains_placeholders\":\"your comment contains placeholders. Upon submit, the placeholders will be replaced with proper values for each of the selected tickets.\",\"txt.admin.views.shared._macro_list.apply_macro_label\":\"apply macro\",\"txt.admin.views.shared._macro_list.apply_macro_message\":\"You can use Ctrl+M to toggle the Macro menu\",\"txt.admin.views.shared._macro_list.No_Macro_with_found\":\"No macro with {{name_of_macro}} found\",\"txt.admin.views.shared._macro_list.Your_macros\":\"Your macros\",\"txt.admin.views.shared._browse_tickets.browse_label\":\"Browse\",\"txt.admin.views.shared._browse_tickets.Tickets_by_properties\":\"Tickets by properties\",\"txt.admin.views.shared._browse_tickets.Tickets_by_tags\":\"Tickets by tags\",\"txt.admin.views.shared._browse_tickets.Topics_by_tags\":\"Topics by tags\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.Comments_only\":\"Comments only\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.ticket_with_id\":\"Ticket #{{id_ticket}}\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.All_events_and_notifications\":\"All events and notifications\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.comments_label\":\"Comments\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.Linked_topic\":\"Linked topic\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.events_label\":\"Events\",\"txt.admin.views.shared.ticket_topics._ticket_history_header.related_topic\":\"Related Topic\",\"txt.admin.views.shared._recording.download_audio_file\":\"download audio file\",\"txt.admin.views.shared.help._twitter_search_general.Define_your_Twitter_search\":\"Define your Twitter search\",\"txt.admin.views.shared.help._twitter_search_general.Combine_keywords_and_special_operators\":\"Combine keywords and special operators to find relevant tweets.\",\"txt.admin.views.shared.help._twitter_search_general.twitter_search\":\"twitter search\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_containing_twitter_and\":\"Returns tweets containing 'twitter' and 'search'\",\"txt.admin.views.shared.help._twitter_search_general.twitter_search_complete\":\"\\\"twitter search\\\"\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_with_the_exact\":\"Returns tweets with the exact phrase 'twitter search'.\",\"txt.admin.views.shared.help._twitter_search_general.support_help\":\"@support help\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_mentioning_support_containing\":\"Returns tweets mentioning @support containing the word 'help'.\",\"txt.admin.views.shared.help._twitter_search_general.support_minus_help\":\"@support -help\",\"txt.admin.views.shared.help._twitter_search_general.Returns_tweets_mentioning_support_but\":\"Returns tweets mentioning @support but not the word 'help'.\",\"txt.admin.views.shared.help._twitter_search_general.support_help_filter_retweets\":\"@support help -filter:retweets\",\"txt.admin.views.shared.help._twitter_search_general.Returns_all_tweets_mentioning_support\":\"Returns all tweets mentioning @support containing the word 'help' and removes all retweets.\",\"txt.admin.views.shared.help._twitter_search_general.to_support_thanks\":\"to:support thanks\",\"txt.admin.views.shared.help._twitter_search_general.Returns_all_replies_to_support\":\"Returns all @replies to @support containing the word 'thanks'.\",\"txt.admin.views.shared.help._twitter_search_general.See_more_advanced_search_operators\":\"See more advanced search operators\",\"txt.admin.views.shared.help._twitter_search_general.Please_note_that_the_near\":\"The \\\"near\\\" operator is not supported.\",\"txt.admin.views.shared._chat_menu.open_chat_panel\":\"Open Chat Panel\",\"txt.admin.views.shared._csr_data_boxes.Open_Tickets_now\":\"Open Tickets (current)\",\"txt.admin.views.shared._csr_data_boxes.Ticket_Statistics_this_week\":\"Ticket Statistics (this week)\",\"txt.admin.views.shared._csr_data_boxes.Satisfaction_Statistics_60_days\":\"Satisfaction Statistics (60 days)\",\"txt.admin.views.shared._csr_data_boxes.You\":\"You\",\"txt.admin.views.shared._csr_data_boxes.Agent\":\"Agent\",\"txt.admin.views.shared._csr_data_boxes.Help_desk\":\"Help desk\",\"txt.admin.views.shared._twitter_search_menu.Add_your_Twitter_account\":\"{{add_your_twitter_link}} to search Twitter and convert tweets to tickets.\",\"txt.admin.views.shared._twitter_search_menu.Add_your_Twitter_account_link\":\"Add Twitter\",\"txt.admin.views.shared._twitter_search_menu.Ignore_this\":\"Ignore this\",\"txt.admin.views.shared._twitter_search_menu.Add_a_saved_search\":\"{{add_saved_search_link}} to search Twitter and convert tweets to tickets.\",\"txt.admin.views.shared._twitter_search_menu.Add_a_saved_search_link\":\"Add a saved search\",\"txt.admin.views.shared._twitter_search_menu.My_searches\":\"My searches\",\"txt.admin.views.shared._trial.Days\":\"Days\",\"txt.admin.views.shared._trial.hello_you_are_testing_the_plan\":\"Hello {{first_name_of_user}}, you are testing the {{name_of_the_plan}} plan.\",\"txt.admin.views.shared._trial.get_started\":\"GET STARTED\",\"txt.admin.views.shared._trial.Your_Trial_Expires_in_a\":\"Your Trial Expires in a Few Hours\",\"txt.admin.views.shared._trial.Your_Trial_Expires_in\":\"Your trial expires in\",\"txt.admin.views.shared._trial.yes_keep_my_zendesk_going\":\"Yes! Keep my Zendesk going.\",\"txt.admin.views.shared._voice_call_console.related_ticket\":\"Related Ticket\",\"txt.admin.views.shared._voice_call_console.Zendesk_Voice_is_currently_down\":\"Zendesk Voice is currently down for maintenance.\",\"txt.admin.views.shared._voice_call_console.New_calls_will_be_safely\":\"New calls will be routed to voicemail.\",\"txt.admin.views.shared._voice_call_console.unsolved_tickets\":\"Unsolved Tickets\",\"txt.admin.views.shared._voice_call_console.See_users_with_this_number\":\"See users with this number\",\"txt.admin.views.shared._voice_call_console.Incoming_call\":\"Incoming call\",\"txt.admin.views.shared._voice_call_console.A_Call_is_in_Progress\":\"A Call is in Progress. Reloading this window will end the current call.\",\"txt.admin.views.shared._voice_call_console.Open_current_page_in_a\":\"Open current page in a new window\",\"txt.admin.views.shared._voice_call_console.a_ticket_has_been_created\":\"A ticket has been created\",\"txt.admin.views.shared._voice_call_console.unknown_caller\":\"Unknown Caller\",\"txt.admin.views.shared._voice_call_console.accept\":\"Accept\",\"txt.admin.views.shared._voice_call_console.decline\":\"Decline\",\"txt.admin.views.shared._voice_call_console.end_call\":\"End Call\",\"txt.admin.views.shared._voice_call_console.ending_call\":\"Ending Call...\",\"txt.admin.views.shared._voice_call_console.connecting\":\"Connecting...\",\"txt.admin.views.shared._voice_call_console.close_and_accept_new_calls\":\"Close and accept new calls\",\"txt.admin.views.shared._voice_call_console.close\":\"Close\",\"txt.admin.views.shared._payment_problem.account_suspended.title\":\"Oh no {{account_owner}}! This account has been suspended.\",\"txt.admin.views.shared._payment_problem.account_suspended.message\":\"To reactivate this account, have the account\\nowner {{account_owner}} submit a valid credit card.
\\nYour data and customizations are all safe, but unfortunately this account has been suspended because we were not\\nable to process a credit card payment.
\\nIf you have questions or believe that there was a mistake, contact support@zendesk.com.
\\nThank you, and we are sorry for the inconvenience this might be causing. We are here to help.
\\n\",\"txt.admin.views.shared._payment_problem.warning.title\":\"Warning: Payment problems\",\"txt.admin.views.shared._payment_problem.warning.message\":\"We are unable to charge the credit card on file.
\\nYour account owner {{account_owner}} can resolve this issue by resubmitting credit card information here.
\\nPlease refer to this support article on typical\\nreasons for transaction failures and authorization errors.
\\nContinued failure to charge the credit card on file will ultimately lead to account suspension.
\\n\",\"txt.admin.views.shared._payment_problem.warning_with_voice_suspension.title\":\"Warning: Payment problems\",\"txt.admin.views.shared._payment_problem.warning_with_voice_suspension.message\":\"We are unable to charge the credit card on file. Zendesk Voice has been temporarily disabled in your account.
\\nYour account owner {{account_owner}} can resolve this issue by resubmitting credit card information here.
\\nPlease refer to this support article on typical\\nreasons for transaction failures and authorization errors.
\\nContinued failure to charge the credit card on file will ultimately lead to account suspension.
\\n\",\"txt.admin.views.shared._plan_info.In_order_to_continue_use\":\"To continue use of your Zendesk beyond the trial period you can upgrade to a paid plan.\",\"txt.admin.views.shared._plan_info.your_zendesk_is_on_plan\":\"Your Zendesk is on a {{name_of_plan}} subscription plan with a limit of {{max_agents}} agents.\",\"txt.admin.views.shared._plan_info.Upgrade_now_and_get\":\"Upgrade now and get:\",\"txt.admin.views.shared._plan_info.subscription_plan\":\"Subscription plan\",\"txt.admin.views.shared._plan_info.thanks_for_trying_out_zendesk\":\"Thank you for trying Zendesk:\",\"txt.admin.views.shared._plan_info.yes_show_me_my_upgrade_options\":\"Yes, show me my upgrade options now.\",\"txt.admin.views.shared._plan_info.add_more_agents_to_your_account\":\"Add more agents to your account.\",\"txt.admin.views.shared._plan_info.order_to_upgrade\":\"To upgrade, contact {{owner_name}}, your Zendesk owner.\",\"txt.admin.views.verification.password_policy.Before_you_choose_a_password\":\"Before you choose a password, set the password security level for your agents and end-users.\",\"txt.admin.views.verification.password_policy.Security_level\":\"Security level\",\"txt.admin.views.verification.password_policy.Save_changes\":\"Save changes\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.introduction\":\"Upgrading to the Zendesk Enterprise plan allows you to define custom roles for your agents, giving you granular control over who can do what in your Zendesk, including:\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.ticketing\":\"Ticketing\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.user_profile_management\":\"User profile management\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.forum\":\"Forums\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.reports_views_macros\":\"Reports, Views, and Macros\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.channels\":\"Channels\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.business_rules\":\"Business rules (Triggers, Automations, and SLA targets)\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.light_agents\":\"Additionally, the Enterprise plan allows you to have an unlimited number of free Light Agents, who are able to view tickets and make private comments.\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.if_account_is_trial\":\"If you need customizable roles for your agents, email {{email}} and request a free trial of the Enterprise plan now.\",\"txt.admin.views.people.roles_upsell.upgrade_explanation.upgrade_to_entreprise\":\"Upgrade to the Enterprise plan now\",\"txt.admin.views.people.groups.group.no_members\":\"No members\",\"txt.admin.views.people.groups.group.and_more\":\"and {{group_size}} more\",\"txt.admin.views.people.groups.group.edit\":\"edit\",\"txt.admin.views.people.groups.sidebar.group\":\"Group\",\"txt.admin.views.people.groups.sidebar_text.text_one\":\"Groups categorize agents - an agent is always a member of at least one group.\",\"txt.admin.views.people.groups.sidebar_text.text_two\":\"Groups help to ensure that tickets are assigned to a qualified agent. \",\"txt.admin.views.people.groups.sidebar_text.text_three\":\"For example, you might create a group for agents with hardware expertise and then assign all hardware related tickets to that group.\",\"txt.admin.views.people.groups.sidebar_text.text_four\":\"Group performance can be measured using reports.\",\"txt.admin.views.people.groups.sidebar_text.text_five\":\"End-users cannot be added to groups, but can be added to organizations.\",\"txt.admin.views.people.groups.show.group_satisfaction\":\"Group satisfaction score: {{score}}\",\"txt.admin.views.people.groups.edit.edit_group\":\"Edit group\",\"txt.admin.views.people.groups.edit.add_group\":\"Add group\",\"txt.admin.views.people.groups.edit.delete_label\":\"Delete\",\"txt.admin.views.people.groups.edit.update_group_label\":\"Update group\",\"txt.admin.views.people.groups.edit.create_group_label\":\"Create group\",\"txt.admin.views.people.groups.edit.delete_confirmation\":\"Are you sure you wish to delete the group {{group_name}}? This will unassign all agents and tickets assigned to the group (if any).\",\"txt.admin.views.people.groups.edit.updating_group_label\":\"Updating group\",\"txt.admin.views.people.groups.edit.creating_group_label\":\"Creating group\",\"txt.admin.views.people.groups.edit.or_label\":\"or\",\"txt.admin.views.people.group.edit.removing_user_from_group\":\"Warning. To be assigned tickets, an agent must be a member of at least one group.\\n\\n Are you sure you want to remove {{user_name}} from this group?\\n\\n All of {{user_name}}'s open tickets will become unassigned.\",\"txt.admin.views.people.group.edit.group_name_label\":\"Group name\",\"txt.admin.views.people.group.edit.agents_in_group_label\":\"Agents in group\",\"txt.admin.views.people.group.group.group_image_title\":\"Group\",\"txt.admin.views.people.organizations.sidebar_text.text_one\":\"Organizations are collections of users (agents and end-users). You use organizations to, for example, define views, as criteria for assigning tickets, to define access to forums, and in your reports.\",\"txt.admin.views.people.organizations.sidebar_text.text_two\":\"You can manually add a user to an organization from the user's profile page.\",\"txt.admin.views.people.organizations.edit.edit_organization_label\":\"Edit organization\",\"txt.admin.views.people.organizations.edit.add_organization_label\":\"Add organization\",\"txt.admin.views.people.organizations.edit.bulk_import_label\":\"Bulk import\",\"txt.admin.views.people.organizations.edit.bulk_import_text\":\"Have a lot of existing organizations to import?\",\"txt.admin.views.people.organizations.edit.bulk_organization_import_label\":\"Bulk organization import\",\"txt.admin.views.people.organizations.edit.organization_name_label\":\"Organization name\",\"txt.admin.views.people.organizations.edit.tags_label\":\"Tags\",\"txt.admin.views.people.organizations.edit.tags_explanation\":\"These tags will be added to tickets submitted by users in this organization. You can also use tags to restrict forum access.\",\"txt.admin.views.people.organizations.edit.information_label\":\"Information\",\"txt.admin.views.people.organizations.edit.details_label\":\"Details\",\"txt.admin.views.people.organizations.edit.organization_details_text\":\"Additional information (the organization's address, for example). This is only visible to agents, not to end-users.\",\"txt.admin.views.people.organizations.edit.notes_label\":\"Notes\",\"txt.admin.views.people.organizations.edit.organization_notes_text\":\"Optional notes about the organization. Notes are only visible to agents, not to end-users.\",\"txt.admin.views.people.organizations.edit.mapping_label\":\"Mapping\",\"txt.admin.views.people.organizations.edit.map_email_domain_label\":\"Map email domains to organization\",\"txt.admin.views.people.organizations.edit.automatically_include_users\":\"You can automatically add users from the email domains you enter here to the organization.\",\"txt.admin.views.people.organizations.edit.list_of_domains_text\":\"Separate each domain with a space (for example {{example_of_domain}}).\",\"txt.admin.views.people.organizations.edit.note_label\":\"Note:\",\"txt.admin.views.people.organizations.edit.note_of_domain\":\"Email domains added here are also included in your whitelist.\",\"txt.admin.views.people.organizations.edit.map_organization_label\":\"Map organization to group\",\"txt.admin.views.people.organizations.edit.map_organization_text\":\"Select a group if you want to automatically assign tickets from users in this organization to a specific group.\",\"txt.admin.views.people.organizations.edit.shared_organization_label\":\"Shared organization\",\"txt.admin.views.people.organizations.edit.enable_label\":\"Enabled\",\"txt.admin.views.people.organizations.edit.share_explanation_text_one\":\"Select to allow end-users in the organization to view each other's tickets.\",\"txt.admin.views.people.organizations.edit.share_explanation_text_two\":\"Tickets are visible to end-users when logged in to the Web portal.\",\"txt.admin.views.people.organizations.edit.share_explanation_text_three\":\"You can also set organization ticket sharing in a user's profile.\",\"txt.admin.views.people.organizations.edit.enable_commenting_label\":\"Enable commenting\",\"txt.admin.views.people.organizations.edit.enable_commenting_text\":\"Select to allow end-users to add comments to their organization's tickets.\",\"txt.admin.views.people.organizations.edit.delete_confirm_message\":\"Warning. Are you sure you want to delete the {{organization_name}} organization? The organization will also be removed from any users, tickets, and forums it is associated with.\",\"txt.admin.views.people.organizations.edit.or_label\":\"or\",\"txt.admin.views.people.organizations.edit.update_organization_label\":\"Update organization\",\"txt.admin.views.people.organizations.edit.create_organization_label\":\"Create organization\",\"txt.admin.views.people.organizations.edit.updating_organization_label\":\"Updating organization\",\"txt.admin.views.people.organizations.edit.creating_organization_label\":\"Creating organization\",\"txt.admin.views.people.organizations.show.unsuspend_label\":\"unsuspend\",\"txt.admin.views.people.organizations.show.suspend_access_label\":\"suspend access\",\"txt.admin.views.people.organizations.show.active_options_label\":\"Active Options\",\"txt.admin.views.people.organizations.show.suspended_organization_text_one\":\"This is a suspended organization. Users in the organization cannot submit tickets or log in to your Zendesk.\",\"txt.admin.views.people.organizations.show.suspended_organization_text_two\":\"Email from users in the organization will be suspended as spam.\",\"txt.admin.views.people.roles.edit.page_title.edit_role\":\"Add role\",\"txt.admin.views.people.roles.edit.side_box.text_one\":\"To create a custom agent role, choose from the list of permissions to define what agents can do in your Zendesk.\",\"txt.admin.views.people.roles.edit.side_box.text_two\":\"The role's permissions can be updated at any time.\",\"txt.admin.views.people.roles.edit.agents_in_role\":\"agents in role ({{number_of_agents_in_role}})\",\"txt.admin.views.people.roles.role_definition.role_name_label\":\"Role name\",\"txt.admin.views.people.roles.role_definition.role_definition_label\":\"Role Definition\",\"txt.admin.views.people.roles.role_definition.description_label\":\"Description\",\"txt.admin.views.people.roles.role_definition.tickets_label\":\"Tickets\",\"txt.admin.views.people.roles.role_definition.kind_of_tickets_access_text\":\"What kind of tickets can this agent access?\",\"txt.admin.views.people.roles.role_definition.kind_of_tickets_comments_text\":\"What type of comments can this agent make?\",\"txt.admin.views.people.roles.role_definition.private_only_comments\":\"Private only\",\"txt.admin.views.people.roles.role_definition.private_public_only_comments\":\"Public and private\",\"txt.admin.views.people.roles.role_definition.can_edit_properties\":\"Can edit ticket properties\",\"txt.admin.views.people.roles.role_definition.can_assign_to_any_group\":\"Agent can assign to any group\",\"txt.admin.views.people.roles.role_definition.can_assign_to_any_group_when_is_requester\":\"Agent can assign to any group (applicable when agent is requester)\",\"txt.admin.views.people.roles.role_definition.explanation_ticket_properties\":\"Enables the agent to edit properties for any accessible ticket. Without this permission, the agent cannot be assigned to a ticket.\",\"txt.admin.views.people.roles.role_definition.can_merge_tickets\":\"Can merge tickets\",\"txt.admin.views.people.roles.role_definition.can_delete_tickets\":\"Can delete tickets\",\"txt.admin.views.people.roles.role_definition.delte_tickets_text\":\"Enables the agent to delete any accessible tickets. Also, it will permit the agent to mark a ticket as spam.\",\"txt.admin.views.people.roles.role_definition.merge_tickets_text\":\"Allows the agent to merge any two accessible tickets.\",\"txt.admin.views.people.roles.role_definition.can_edit_tags\":\"Can edit ticket tags\",\"txt.admin.views.people.roles.role_definition.edit_tags_text\":\"Provides the agent with the ability to edit ticket tags.\",\"txt.admin.views.people.roles.role_definition.people_label\":\"People\",\"txt.admin.views.people.roles.role_definition.access_end_users\":\"What access does this agent have to end-user profiles?\",\"txt.admin.views.people.roles.role_definition.access_end_user.read_only\":\"Read only\",\"txt.admin.views.people.roles.role_definition.access_end_user.add_edit_organization\":\"Add and edit within their organization\",\"txt.admin.views.people.roles.role_definition.access_end_user.add_edit_all\":\"Add and edit all\",\"txt.admin.views.people.roles.role_definition.access_end_user.change_password\":\"Add, edit and change password for all\",\"txt.admin.views.people.roles.role_definition.access_end_user_text\":\"End-user editing rights enable the agent to verify and assume end-users. Note that only admins can change a user's role.\",\"txt.admin.views.people.roles.role_definition.view_list_user_profile\":\"May this user view lists of user profiles?\",\"txt.admin.views.people.roles.role_definition.list_profile.cannot\":\"Cannot browse or search for users\",\"txt.admin.views.people.roles.role_definition.list_profile.can\":\"Can view all users in your account\",\"txt.admin.views.people.roles.role_definition.list_profile_text\":\"This setting does not affect the agent's ability to add end-users or edit their profiles.\",\"txt.admin.views.people.roles.role_definition.add_modify_groups_orgs\":\"Can add or modify groups & organizations\",\"txt.admin.views.people.roles.role_definition.group_org_explanation\":\"Groups categorize agents while organizations enable you to segment your end-users.\",\"txt.admin.views.people.roles.role_definition.forums_label\":\"Forums\",\"txt.admin.views.people.roles.role_definition.agent_forums\":\"What can this agent do in forums?\",\"txt.admin.views.people.roles.role_definition.add_topics_unrestricted\":\"Add topics in unrestricted forums only\",\"txt.admin.views.people.roles.role_definition.moderator\":\"Add and edit topics in all forums (moderator)\",\"txt.admin.views.people.roles.role_definition.full\":\"Add, edit, and reorder all forums content\",\"txt.admin.views.people.roles.role_definition.full_explanation\":\"The third option provides the ability to edit any topics, forums, and categories. A category is a collection of forums, which are collections of topics.\",\"txt.admin.views.people.roles.role_definition.access_organization_forums\":\"Can access organization-restricted forums\",\"txt.admin.views.people.roles.role_definition.access_organization_forums_text\":\"By default, forums restricted to an organization are only accessible by members of that organization.\",\"txt.admin.views.people.roles.role_definition.tools_label\":\"Tools\",\"txt.admin.views.people.roles.role_definition.agent_reports.title\":\"What can this agent do with reports?\",\"txt.admin.views.people.roles.role_definition.agent_reports.none\":\"Cannot view\",\"txt.admin.views.people.roles.role_definition.agent_reports.readonly\":\"Can view only\",\"txt.admin.views.people.roles.role_definition.agent_reports.full\":\"Can view, add and edit\",\"txt.admin.views.people.roles.role_definition.agent_reports_text\":\"Data export capabilities is included with the ability to edit reports.\",\"txt.admin.views.people.roles.role_definition.views.title\":\"What can this agent do with views?\",\"txt.admin.views.people.roles.role_definition.views.readonly\":\"See views only\",\"txt.admin.views.people.roles.role_definition.views.manage_personal\":\"Add and edit personal views\",\"txt.admin.views.people.roles.role_definition.views.manage_group\":\"Add and edit personal and group views\",\"txt.admin.views.people.roles.role_definition.views.full\":\"Add and edit personal, group, and global views\",\"txt.admin.views.people.roles.role_definition.views.text\":\"Views define preset conditions for a collection of tickets. Views can be personal, for group(s), or for all agents in your Zendesk.\",\"txt.admin.views.people.roles.role_definition.macros.title\":\"What can this agent do with macros?\",\"txt.admin.views.people.roles.role_definition.macros.readonly\":\"Cannot add or edit\",\"txt.admin.views.people.roles.role_definition.macros.manage_personal\":\"Can add and edit personal macros\",\"txt.admin.views.people.roles.role_definition.macros.manage_group\":\"Can add and edit personal and group macros\",\"txt.admin.views.people.roles.role_definition.macros.full\":\"Can add and edit personal, group, and global macros\",\"txt.admin.views.people.roles.role_definition.macros.text\":\"Macros apply pre-defined actions to a ticket. Macros can be personal, for group(s), or for all agents in your Zendesk.\",\"txt.admin.views.people.roles.role_definition.dynamic_content.title\":\"Can access dynamic content\",\"txt.admin.views.people.roles.role_definition.dynamic_content.text\":\"Can review, add, and edit dynamic content.\",\"txt.admin.views.people.roles.role_definition.channels_label\":\"Channels\",\"txt.admin.views.people.roles.role_definition.answer_chat\":\"Can answer chat requests\",\"txt.admin.views.people.roles.role_definition.available_chat\":\"Can make himself/herself available for end-users's chat session requests.\",\"txt.admin.views.people.roles.role_definition.access_twitter\":\"Can access Twitter saved searches\",\"txt.admin.views.people.roles.role_definition.access_twitter_text\":\"Can access Tweets from the Twitter saved search stream.\",\"txt.admin.views.people.roles.role_definition.facebook.title\":\"Can manage Facebook Pages\",\"txt.admin.views.people.roles.role_definition.facebook.text\":\"Can add Facebook Pages that pull Wall posts as tickets.\",\"txt.admin.views.people.roles.role_definition.phone_calls\":\"Can answer phone calls\",\"txt.admin.views.people.roles.role_definition.phone_calls_text\":\"Can make himself/herself available to answer end-user's calls.\",\"txt.admin.views.people.roles.role_definition.system_label\":\"System\",\"txt.admin.views.people.roles.role_definition.business_rules\":\"Can manage business rules\",\"txt.admin.views.people.roles.role_definition.business_rules_text\":\"Able to manage triggers, automations, and SLA targets.\",\"txt.admin.views.people.roles.role_definition.channel_extensions\":\"Can manage channels and extensions\",\"txt.admin.views.people.roles.role_definition.channel_extensions_text\":\"Channels are modes of communication such as chat, email, and Twitter. Extensions include widgets, targets, and integrations.\",\"txt.admin.views.people.roles.role_definition.delete_label\":\"Delete\",\"txt.admin.views.people.roles.role_definition.delete_confirmation\":\"Are you sure that you want to delete this role?\",\"txt.admin.views.people.roles.role_definition.create_role_label\":\"Create role\",\"txt.admin.views.people.roles.role_definition.update_role_label\":\"Update role\",\"txt.admin.views.people.roles.role.permission_set_image_title\":\"permission set\",\"txt.admin.views.people.roles._permission_set.permission_set_title\":\"permission_set\",\"txt.admin.views.people.search.index.people_label\":\"People\",\"txt.admin.views.people.search.index.assume_label\":\"Assume\",\"txt.admin.views.people.search.index.assume_text\":\"You can temporarily log in as another user by clicking assume. This enables you to view your Zendesk from a specific user's perspective.\",\"txt.admin.views.people.search.index.anonymous_user_assume\":\"You can also assume an {{anonymous_user}}\",\"txt.admin.views.people.search.index.bulk_import_label\":\"Bulk import\",\"txt.admin.views.people.search.index.bulk_import_text\":\"Need to import a lot of existing users or organizations?\",\"txt.admin.views.people.search.index.bulk_user_import\":\"Bulk user import\",\"txt.admin.views.people.search.index.bulk_organization_import\":\"Bulk organization import\",\"txt.admin.views.people.search.index.bulk_import_api\":\"Alternatively, you can use the {{zendesk_api}} to import data.\",\"txt.admin.views.people.search.index.latest_label\":\"Latest\",\"txt.admin.views.people.search.index.organization_users_label\":\"Organization {{organization_name}} users\",\"txt.admin.views.people.search.index.no_results_label\":\"No results.\",\"txt.admin.views.people.search.index.anonymous_user_label\":\"anonymous user\",\"txt.admin.views.people.search.index.anonymous_user_assume_with_no_params\":\"You can also assume an anonymous user.\",\"txt.admin.views.people.search.index.people_with_organization_label\":\"{{account_name}} people\",\"txt.admin.views.people.tags.index.tags_label\":\"Tags\",\"txt.admin.views.people.tags.index.people_label\":\"People\",\"txt.admin.views.people.tags.index.description_of_tags_text_one\":\"Tags can be added to users and organizations. A user's tags, and the tags of the organization to which they belong, are added to their tickets.\",\"txt.admin.views.people.tags.index.description_of_tags_text_two\":\"These tags can then be used in business rules to manage the ticket workflow and also to restrict access to forums.\",\"txt.admin.views.people.tags.index.example_label\":\"Example\",\"txt.admin.views.people.tags.index.example_tag_text_one\":\"Doris is tagged as {{beta_tester}}. Doris is in the \\\"Acme Corp\\\" organization. This organization is tagged with {{premium}}.\",\"txt.admin.views.people.tags.index.beta_tester_label\":\"beta-tester\",\"txt.admin.views.people.tags.index.example_tag_text_two\":\"Tickets from Doris will be tagged with {{beta_tester}} and {{premium}}.\",\"txt.admin.views.people.tags.index.example_tag_text_three\":\"If a forum is restricted to users tagged with {{premium}}, Doris will have access to the forum.\",\"txt.admin.views.people.tags.index.example_tag_text_four\":\"Note, changing tags on users or organizations does not affect tags on existing tickets.\",\"txt.admin.views.people.tags.index.total_organizations\":\"{{total_organizations}} organization(s)\",\"txt.admin.views.people.tags.index.remove\":\"remove\",\"txt.admin.views.people.tags.index.remove_confirm\":\"You are about to remove the tag \\\"{{tag_name}}\\\" from all users and organizations.\",\"txt.admin.views.people.tags.index.total_organizations_pluralized.one\":\"1 organization\",\"txt.admin.views.people.tags.index.total_organizations_pluralized.other\":\"{{count}} organizations\",\"txt.admin.views.people.tags.premium_label\":\"premium\",\"txt.admin.views.people.index.tags.total_users\":\"{{total_users}} user(s)\",\"txt.admin.views.people.index.tags.total_users_pluralized.one\":\"1 user\",\"txt.admin.views.people.index.tags.total_users_pluralized.other\":\"{{count}} users\",\"txt.admin.views.people.users.show\":\"unverified\",\"txt.admin.views.people.users._default_group.none_label\":\"None\",\"txt.admin.views.people.users.basic_info.test_call\":\"Test Forwarding\",\"txt.admin.views.people.organization.organization.organization_image_title\":\"Organization\",\"txt.admin.views.monitor.search.organization.shared_tag\":\"shared\",\"txt.admin.views.import.index.bulk_user_import_title\":\"Bulk user import\",\"txt.admin.views.import.index.bulk_organization_import_title\":\"Bulk organization import\",\"txt.admin.views.import.index.kind_users\":\"users\",\"txt.admin.views.import.index.kind_organizations\":\"organizations\",\"txt.admin.views.import.index.create_new_kind\":\"Create new {{kind_of_import}}\",\"txt.admin.views.import.index.create_new_kind_explanation\":\"{{kind_of_import}} that exist in the import data, but not in Zendesk, will always be created.\",\"txt.admin.views.import.index.update_existing_kind\":\"Update existing {{kind_of_import}}\",\"txt.admin.views.import.index.update_existing_kind_explanation\":\"Update existing {{kind_of_import}} with the attributes specified in the import data.\",\"txt.admin.views.import.index.select_csv_label\":\"Select CSV file\",\"txt.admin.views.import.index.paste_data\":\"Let me paste in data instead.\",\"txt.admin.views.import.index.csv_format_requirements_right\":\"Read about CSV format requirements on the right.\",\"txt.admin.views.import.index.paste_csv_label\":\"Paste in CSV data\",\"txt.admin.views.import.index.select_file\":\"Let me select a file instead.\",\"txt.admin.views.import.index.warning_label\":\"WARNING:\",\"txt.admin.views.import.index.warning_text\":\"An email will be sent to all users who are created unless you have added a password.\",\"txt.admin.views.import.index.cancel_label\":\"Cancel\",\"txt.admin.views.import.index.import_label\":\"Import\",\"txt.admin.views.import.sidebar.explanation_bulk_import_one\":\"Bulk import allows you to create and update many {{kind_of_import}} at once.\",\"txt.admin.views.import.sidebar.explanation_bulk_import_two\":\"The data must be in the comma separated values (CSV) format and saved as UTF-8. You can import a CSV file or paste the data directly into the text area.\",\"txt.admin.views.import.sidebar.here_label\":\"here\",\"txt.admin.views.import.sidebar.explanation_bulk_import_three\":\"Read more about the CSV file format and requirements {{here}}.\",\"txt.admin.views.rules.bulk_import.update_selected_tickets\":\"Update selected tickets\",\"txt.admin.views.rules.bulk_import.submit_label\":\"Submit\",\"txt.admin.views.rules.bulk_import.processing_label\":\"Processing, please wait\",\"txt.admin.views.rules.form.trigger_label\":\"trigger\",\"txt.admin.views.rules.form.automation_label\":\"automation\",\"txt.admin.views.rules.form.view_label\":\"view\",\"txt.admin.views.rules.form.rule_title\":\"{{rule_translation}} title\",\"txt.admin.views.rules.form.inactive_label\":\"inactive\",\"txt.admin.views.rules.form.formatting_options_label\":\"Formatting options\",\"txt.admin.views.rules.form.list_label\":\"List\",\"txt.admin.views.rules.form.table_label\":\"Table\",\"txt.admin.views.rules.form.choose_default_output_for_views\":\"Choose a default output format for your view. Lists include the latest comment for each ticket. Tables are customizable data grids.\",\"txt.admin.views.rules.form.table_columns\":\"Table columns\",\"txt.admin.views.rules.form.table_columns_explanation\":\"Drag and drop to select and reorder columns in your table. You can add a total of 10 columns to a table.\",\"txt.admin.views.rules.form.columns_not_table\":\"Columns not included in table\",\"txt.admin.views.rules.form.columns_in_table\":\"Columns included in table\",\"txt.admin.views.rules.form.group_by_label\":\"Group by\",\"txt.admin.views.rules.form.no_group_label\":\"(No group)\",\"txt.admin.views.rules.form.ascending_label\":\"Ascending\",\"txt.admin.views.rules.form.descending_label\":\"Descending\",\"txt.admin.views.rules.form.order_by_label\":\"Order by\",\"txt.admin.views.rules.form.tickets_per_page\":\"Tickets per page\",\"txt.admin.views.rules.form.available_for\":\"Available for\",\"txt.admin.views.rules.form.all_agents\":\"All agents\",\"txt.admin.views.rules.form.agents_in_group_label\":\"Agents in group\",\"txt.admin.views.rules.form.me_only_label\":\"Me only\",\"txt.admin.views.rules.form.please_note_label\":\"Please note:\",\"txt.admin.views.rules.form.trial_text_one\":\"Your Zendesk trial account has all features enabled.\",\"txt.admin.views.rules.form.trial_text_two\":\"After the trial ends, only Zendesk Plus and Enterprise accounts have group {{rule_translated_pluralized}} available. Personal {{rule_translated_pluralized}} are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.upgrade_plan\":\"Upgrade to a Plus or Enterprise plan now.\",\"txt.admin.views.rules.form.group_label\":\"group\",\"txt.admin.views.rules.form.personal_label\":\"personal\",\"txt.admin.views.rules.form.and_label\":\" and \",\"txt.admin.views.rules.form.to_get_rule\":\"to get {{group_personal}} {{rule_translated_pluralized}}.\",\"txt.admin.views.rules.form.rules_assigned_to_groups\":\"With Plus or Enterprise, {{rule_translated_pluralized}} can be assigned to specific groups.\",\"txt.admin.views.rules.form.create_rule\":\"Create {{rule_translated}}\",\"txt.admin.views.rules.form.adding_label\":\"Adding\",\"txt.admin.views.rules.form.submit\":\"Submit\",\"txt.admin.views.rules.form.submitting_label\":\"Submitting\",\"txt.admin.views.rules.form.triggers_label\":\"triggers\",\"txt.admin.views.rules.form.macros_label\":\"macro\",\"txt.admin.views.rules.form.rules_label\":\"rule\",\"txt.admin.views.rules.form.automations_label\":\"automations\",\"txt.admin.views.rules.form.views_label\":\"views\",\"txt.admin.views.rules.form.activate\":\"Activate\",\"txt.admin.views.rules.form.deactivate\":\"Deactivate\",\"txt.admin.views.rules.form.delete\":\"Delete\",\"txt.admin.views.rules.form.update\":\"Update\",\"txt.admin.views.rules.form.trial_text_two_view\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group views available. Personal views are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_macro\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group macros available. Personal macros are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_trigger\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group triggers available. Personal triggers are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.trial_text_two_automation\":\"When the trial ends, only Zendesk Plus and Enterprise accounts have group automations available. Personal automations are available to Regular, Plus, and Enterprise accounts.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_view\":\"With Plus and Enterprise, views can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_macro\":\"With Plus and Enterprise, macros can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_automation\":\"With Plus and Enterprise, automations can be assigned to specific groups.\",\"txt.admin.views.rules.form.rules_assigned_to_groups_trigger\":\"With Plus and Enterprise, triggers can be assigned to specific groups.\",\"txt.admin.views.rules.form.create_rule_macro\":\"Create macro\",\"txt.admin.views.rules.form.create_rule_view\":\"Create view\",\"txt.admin.views.rules.form.create_rule_trigger\":\"Create trigger\",\"txt.admin.views.rules.form.create_rule_automation\":\"Create automation\",\"txt.admin.views.rules.form.rule_title_view\":\"View title\",\"txt.admin.views.rules.form.rule_title_automation\":\"Automation title\",\"txt.admin.views.rules.form.rule_title_macro\":\"Macro title\",\"txt.admin.views.rules.form.rule_title_trigger\":\"Trigger title\",\"txt.admin.views.rules.form_conditions.meet_conditions\":\"Meet all of the following conditions:\",\"txt.admin.views.rules.form_conditions.all_label.add_conditions\":\"Add condition\",\"txt.admin.views.rules.form_conditions.meet_any_conditions\":\"Meet any of the following conditions:\",\"txt.admin.views.rules.form_conditions.perform_these_actions\":\"Perform these actions:\",\"txt.admin.views.rules.form_conditions.add_action\":\"Add action\",\"txt.admin.views.rules.form_conditions.preview_match\":\"Preview match for the conditions above\",\"txt.admin.views.rules.placeholders.available_placeholders\":\"Available placeholders\",\"txt.admin.views.rules.placeholders.use_placeholders\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.rules.placeholders.complete_placeholder_reference\":\"complete placeholder reference\",\"txt.admin.views.rules.placeholders.check_reference\":\"Checkout the {{complete_placeholder_reference}}\",\"txt.admin.views.rules.rule.system\":\"SYSTEM\",\"txt.admin.views.rules.mobile.deactivate\":\"deactivate\",\"txt.admin.views.rules.mobile.activate\":\"activate\",\"txt.admin.views.rules.confirm_deactivate\":\"Do you really want to deactivate? Remember that your triggers and automations are the only source of notification to ticket requesters. Disabling certain business rules may result in customers not receiving answers to their questions!\",\"txt.admin.views.rules.confirm_delete\":\"Do you really want to delete? Remember that your triggers and automations are the only source of notification to ticket requesters. Removing certain business rules may result in customers not receiving answers to their questions!\",\"txt.admin.views.rules.rule_actions.clone\":\"clone\",\"txt.admin.views.rules.rule_actions.edit\":\"edit\",\"txt.admin.views.rules.tickets.index.recently_affected\":\"Tickets recently affected by {{rule_type}}\",\"txt.admin.views.rules.show_mobile.views_label\":\"Views\",\"txt.admin.views.rules.show_mobile.no_active_tickets\":\"No active tickets present in this view\",\"txt.admin.views.rules.show.list_label\":\"list\",\"txt.admin.views.rules.show.table\":\"table\",\"txt.admin.views.rules.show.csv_label\":\"csv\",\"txt.admin.views.rules.show.edit_label\":\"edit\",\"txt.admin.views.rules.show.ticket_list_with_latest_comment\":\"Ticket list with latest comment\",\"txt.admin.views.rules.show.menu_items_table_title_Sortable_ticket\":\"Sortable ticket table\",\"txt.admin.views.rules.show.menu_items_CSV_formatted_list_of\":\"CSV formatted list of tickets on this page. Use with a program such as Microsoft Excel.\",\"txt.admin.views.rules.show.no_tickets_for_trigger\":\"No tickets found for this trigger\",\"txt.admin.views.rules.show.no_tickets_for_view\":\"No tickets found for this view\",\"txt.admin.views.rules.show.no_tickets_for_macro\":\"No tickets found for this macro\",\"txt.admin.views.rules.show.no_tickets_for_automation\":\"No tickets found for this automation\",\"txt.admin.views.rules.search.browse_tickets\":\"Browse tickets\",\"txt.admin.views.rules.search.add_as_new_view\":\"Add as new view\",\"txt.admin.views.rules.search.add_to_my_views\":\"Add to 'my views'\",\"txt.admin.views.rules.search.add_to_all_agent_views\":\"Add to all agent views\",\"txt.admin.views.rules.search.browse_label\":\"Browse!\",\"txt.admin.views.rules.preview.live_preview_of_condition_match\":\"Live preview of condition match\",\"txt.admin.views.rules.preview.no_matching_tickets_label\":\"No matching tickets found\",\"txt.admin.views.rules.preview.tickets_found\":\"{{ammount_tickets}} tickets found\",\"txt.admin.views.rules.preview.tickets_found_pluralization.one\":\"1 ticket found\",\"txt.admin.views.rules.preview.tickets_found_pluralization.other\":\"{{count}} tickets found\",\"txt.admin.views.rules.preview.only_latest_show\":\"- only the 15 latest tickets shown\",\"txt.admin.views.rules.index_mobile.no_rule_present\":\"No {{type_rule}} present\",\"txt.admin.views.rules.index.automations_text_one\":\"Use automations to escalate tickets, notify agents and end-users, change assignments and more. Automations use time-based conditions to update tickets. For example, set tickets to Closed four days after they have been set to Solved. \",\"txt.admin.views.rules.index.automations_text_two\":\"Automations run once every hour and only for tickets that have been updated within the last 30 days.\",\"txt.admin.views.rules.index.automations_text_three\":\"The order of your automations is important because an automation might contain an action that activates another automation.\",\"txt.admin.views.rules.index.automations_text_four\":\"Automations can be deactivated and reactivated as needed.\",\"txt.admin.views.rules.index.macros_text_one\":\"Macros are prepared responses that enable you to quickly respond to common requests with a standard reply.\",\"txt.admin.views.rules.index.macros_text_two\":\"Macros can also set ticket properties for you and are applied when you create or update a ticket.\",\"txt.admin.views.rules.index.macros_text_three\":\"You can also categorize your macros.\",\"txt.admin.views.rules.index.macros_text_four\":\"You can apply your active macros when creating and editing tickets.\",\"txt.admin.views.rules.index.views_text_one\":\"Views are lists of tickets defined by ticket properties. For example, all of your tickets with the Status set to Open are listed in the \\\"My open tickets\\\" view.\",\"txt.admin.views.rules.index.views_text_two\":\"Views can either be shared (visible to all agents) or personal (visible just to you).\",\"txt.admin.views.rules.index.triggers_text_one\":\"Use triggers to take action based on changes to a ticket. For example, send an email notification when an agent adds a comment to a ticket.\",\"txt.admin.views.rules.index.triggers_text_two\":\"The order of your triggers is important because triggers can act on changes made by other triggers.\",\"txt.admin.views.rules.index.triggers_text_three\":\"Triggers can be deactivated and reactivated as needed.\",\"txt.admin.views.rules.index.property_analysis\":\"Property analysis for triggers, automations, views, and macros\",\"txt.admin.views.rules.index.upgrading_to_zendesk\":\"Upgrading to the Zendesk Enterprise plan allows you to perform advanced analysis of your macros, views, triggers, and automations.\",\"txt.admin.views.rules.index.please_email\":\"Please email {{email}} and request a free trial of the Enterprise plan now.\",\"txt.admin.views.rules.index.upgrading_to_enterprise\":\"Upgrade to the Enterprise plan now\",\"txt.admin.views.rules.index.add_rule_lowcaps\":\"add {{rule_type_singular}}\",\"txt.admin.views.rules.index.active_rule\":\"Active {{rule}} ({{active_count}})\",\"txt.admin.views.rules.index.reorder_label\":\"Reorder\",\"txt.admin.views.rules.index.inactive_rules\":\"Inactive {{rule}} ({{inactive_count}})\",\"txt.admin.views.rules.index.delete_inactive_rules\":\"Delete inactive {{inactive_rules}}\",\"txt.admin.views.rules.index.confirm_delete_message\":\"You are about to delete {{amount_inactive}} inactive {{rule}}. Are you sure you want to continue?\",\"txt.admin.views.rules.index.edit_rule\":\"Edit {{rule_type}}\",\"txt.admin.views.rules.index.add_rule\":\"Add {{rule_type}}\",\"txt.admin.views.rules.index.add_rule_lowcaps_view\":\"add view\",\"txt.admin.views.rules.index.add_rule_lowcaps_trigger\":\"add trigger\",\"txt.admin.views.rules.index.add_rule_lowcaps_macro\":\"add macro\",\"txt.admin.views.rules.index.add_rule_lowcaps_automation\":\"add automation\",\"txt.admin.views.rules.index.add_rule_view\":\"Add view\",\"txt.admin.views.rules.index.add_rule_macro\":\"Add macro\",\"txt.admin.views.rules.index.add_rule_automation\":\"Add automation\",\"txt.admin.views.rules.index.add_rule_trigger\":\"Add trigger\",\"txt.admin.views.rules.index.active_rule_views\":\"Active views ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_macros\":\"Active macros ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_automations\":\"Active automations ({{active_count}})\",\"txt.admin.views.rules.index.active_rule_triggers\":\"Active triggers ({{active_count}})\",\"txt.admin.views.rules.index.edit_rule_view\":\"Edit view\",\"txt.admin.views.rules.index.edit_rule_macro\":\"Edit macro\",\"txt.admin.views.rules.index.edit_rule_automation\":\"Edit automation\",\"txt.admin.views.rules.index.edit_rule_trigger\":\"Edit trigger\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_views\":\"Delete inactive views\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_triggers\":\"Delete inactive triggers\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_macros\":\"Delete inactive macros\",\"txt.admin.views.rules.index.delete_inactive_rules_with_rule_name_automations\":\"Delete inactive automations\",\"txt.admin.views.rules.index.inactive_rules_views\":\"Inactive views ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_macros\":\"Inactive macros ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_triggers\":\"Inactive triggers ({{inactive_count}})\",\"txt.admin.views.rules.index.inactive_rules_automations\":\"Inactive automations ({{inactive_count}})\",\"txt.admin.views.rules.index.confirm_delete_message_automations\":\"You are about to delete {{amount_inactive}} inactive automations. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_macros\":\"You are about to delete {{amount_inactive}} inactive macros. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_views\":\"You are about to delete {{amount_inactive}} inactive views. Are you sure you want to continue?\",\"txt.admin.views.rules.index.confirm_delete_message_triggers\":\"You are about to delete {{amount_inactive}} inactive triggers. Are you sure you want to continue?\",\"txt.admin.views.rules.analysis.show.tag_use_by_field\":\"The tag {{name_of_tag}} is used by the custom field {{name_of_field}}\",\"txt.admin.views.rules.analysis.show.rule_analysis\":\"Rule analysis\",\"txt.admin.views.rules.analysis.show.all_rules_label\":\"All rules\",\"txt.admin.views.rules.analysis.show.triggers_label\":\"Triggers\",\"txt.admin.views.rules.analysis.show.triggers_description\":\"Use triggers to take action when a ticket is created or updated. For example, send email notification when an agent adds a comment to a ticket. The order of triggers is important because triggers can act on changes by other triggers.\",\"txt.admin.views.rules.analysis.show.triggers_description_link\":\"https://support.zendesk.com/entries/20011606-streamlining-workflow-with-ticket-updates-and-triggers\",\"txt.admin.views.rules.analysis.show.automations_label\":\"Automations\",\"txt.admin.views.rules.analysis.show.automations_description\":\"Automations, like triggers, define conditions and actions that modify ticket properties and send email notifications. Automations, however, run at a specified time after the ticket property was set or updated (from one hour to 28 days), not immediately.\",\"txt.admin.views.rules.analysis.show.automations_description_link\":\"https://support.zendesk.com/entries/20012032-streamlining-workflow-with-time-based-events-and-automations\",\"txt.admin.views.rules.analysis.show.macros_label\":\"Macros\",\"txt.admin.views.rules.analysis.show.macros_description\":\"A macro is a prepared response or action that agents use to respond to support requests. There are two types: personal macros (created for an individual user) and shared macros (created by an administrator for everyone).\",\"txt.admin.views.rules.analysis.show.macros_description_link\":\"https://support.zendesk.com/entries/20011363-creating-ticket-handling-shortcuts-with-macros\",\"txt.admin.views.rules.analysis.show.views_label\":\"Views\",\"txt.admin.views.rules.analysis.show.views_description\":\"Views define a collection of tickets based on a set of criteria that convey various ticket states such as open or pending. Views enable you to create meaningful groupings of tickets in your Zendesk.\",\"txt.admin.views.rules.analysis.show.views_description_link\":\"https://support.zendesk.com/entries/20103667-using-views-to-manage-ticket-workflow\",\"txt.admin.views.rules.analysis.show.show_active_label\":\"Show active\",\"txt.admin.views.rules.analysis.show.show_inactive_label\":\"Show inactive\",\"txt.admin.views.rules.analysis.show.conditions_label\":\"Conditions\",\"txt.admin.views.rules.analysis.show.actions_label\":\"Actions\",\"txt.admin.views.rules.analysis.show.no_action_or_conditions\":\"No {{rule_type}} has any actions or conditions for the selected criteria.\",\"txt.admin.views.rules.analysis.show.label_singular_trigger\":\"trigger\",\"txt.admin.views.rules.analysis.show.label_singular_automation\":\"automation\",\"txt.admin.views.rules.analysis.show.label_singular_macro\":\"macro\",\"txt.admin.views.rules.analysis.show.label_singular_view\":\"view\",\"txt.admin.views.rules.analysis.index.property_analysis_text\":\"Property analysis for all global and group based rules (triggers, automations, views, and macros).\",\"txt.admin.views.rules.analysis.index.bolded_tags_text\":\"Bold tags indicate that they are used in custom fields.\",\"txt.admin.views.rules.analysis.index.click_to_see_rules\":\"Click a property to see how it’s being used in your business rules.\",\"txt.admin.views.rules.analysis.index.tags_actions_but_no_conditions\":\"Tags that have actions but no conditions.\",\"txt.admin.views.rules.system_rule_notice.system_rules\":\"System {{rule_name}}!\",\"txt.admin.views.rules.system_rule_notice.feature_settings\":\"feature's settings\",\"txt.admin.views.rules.system_rule_notice.configuration_of_this_feature\":\"configuration of this feature\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly\":\"A feature relies on this {{rule_name}} to work correctly. Edit the behaviour of this {{rule_name}} by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name\":\"A feature controls this {{rule_name}}, and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.system_rules_view\":\"System View!\",\"txt.admin.views.rules.system_rule_notice.system_rules_automation\":\"System Automation!\",\"txt.admin.views.rules.system_rule_notice.system_rules_trigger\":\"System Trigger!\",\"txt.admin.views.rules.system_rule_notice.system_rules_macro\":\"System Macro!\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_view\":\"A feature relies on this view to work properly. Edit the behavior of this view by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_macro\":\"A feature relies on this macro to work properly. Edit the behavior of this macro by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_trigger\":\"A feature relies on this trigger to work properly. Edit the behavior of this trigger by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_relaties_to_work_correctly_automation\":\"A feature relies on this automation to work properly. Edit the behavior of this automation by changing the {{features_settings}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_view\":\"A feature controls this view and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_macro\":\"A feature controls this macro and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_trigger\":\"A feature controls this trigger and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.system_rule_notice.feature_controls_this_rule_name_automation\":\"A feature controls this automation and may change its active state or configuration. You can edit the {{configuration_of_this_feature}}.\",\"txt.admin.views.rules.sort.done_label\":\"Done\",\"txt.admin.views.rules.sort.cancel_label\":\"cancel\",\"txt.admin.views.rules.sort.a_to_z\":\"A → Z\",\"txt.admin.views.rules.sort.z_to_a\":\"Z → A\",\"txt.admin.views.rules.sidebar.text_one\":\"When a ticket is created or updated, accompanying ticket property changes and comments are registered as a set of events. With triggers, you define actions to be applied if certain conditions match any of those events.\",\"txt.admin.views.rules.sidebar.text_two\":\"A trigger action can apply changes that activate another trigger.\",\"txt.admin.views.rules.sidebar.example\":\"Example\",\"txt.admin.views.rules.sidebar.example_text_one\":\"When an agent updates a ticket by changing the status to pending, you can automatically send an email notification to the ticket requester asking for more information about the support request.\",\"txt.admin.views.rules.sidebar.example_text_two\":\"To do that, you create a condition that checks for the change of status (Status is changed to Pending) and then use the Email User action to notify the requester.\",\"txt.admin.views.rules.sidebar.example_text_three\":\"You can also use placeholders in the email body to insert ticket data into the email message. For example, you can add the requester’s name using the {{ticket.requester.name}} placeholder.\",\"txt.admin.views.rules.sidebar.tip_text\":\"Tip: All trigger actions are captured as events in the ticket.\",\"txt.admin.views.rules.sidebar.automation_text_one\":\"Use automations to escalate tickets, notify agents and end-users, change assignments and more. Automations use time-based conditions to update tickets. For example, set tickets to Closed four days after they have been set to Solved.\",\"txt.admin.views.rules.sidebar.automation_text_two\":\"Be sure to check the preview match of your automation conditions before saving the automation.\",\"txt.admin.views.rules.sidebar.macro_text_one\":\"Macros are prepared responses that enable you to quickly respond to common requests with a standard reply.\",\"txt.admin.views.rules.sidebar.macro_text_two\":\"Macros can also set ticket properties for you and are applied when you create or update a ticket.\",\"txt.admin.views.rules.sidebar.macro_text_three\":\"You can also categorize your macros\",\"txt.admin.views.rules.sidebar.macro_text_four\":\"You can also use placeholders in the email body to insert ticket data into the email message. For example, you can add the requester’s name using the {{ticket.requester.name}} placeholder.\",\"txt.admin.views.rules.sidebar.trigger_referencing_macro\":\"Triggers referencing this macro:\",\"txt.admin.views.rules.sidebar.automations_referencing_macro\":\"Automations referencing this macro:\",\"txt.admin.views.rules.sidebar.views_text_one\":\"Views are lists of tickets defined by ticket properties. For example, all of your tickets with the Status set to Open are listed in the \\\"My open tickets\\\" view.\",\"txt.admin.views.rules.sidebar.views_text_two\":\"Test your view by previewing the result of your conditions.\",\"txt.admin.views.rules.sidebar.updated_on\":\"This {{rule_name}} was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_view\":\"This view was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_macro\":\"This macro was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_trigger\":\"This trigger was last updated on\",\"txt.admin.views.rules.sidebar.updated_on_automation\":\"This automation was last updated on\",\"txt.admin.views.reports.display_report.csv_label\":\"csv\",\"txt.admin.views.reports.display_report.report_data_in_csv_format\":\"Report data in CSV format (for use with Excel, for example)\",\"txt.admin.views.reports.display_report.xml_label\":\"xml\",\"txt.admin.views.reports.display_report.report_data_in_xml\":\"Report data in XML format (for use with automated processing, for example)\",\"txt.admin.views.reports.display_report.edit_label\":\"edit\",\"txt.admin.views.reports.display_report.date_label\":\"Date\",\"txt.admin.views.reports.display_report.total_label\":\"Total\",\"txt.admin.views.reports.display_report.csv_export_available\":\"Your CSV export will be available momentarily.\",\"txt.admin.views.reports.display_report.csv_export_time_remaining\":\"Your CSV export will be available in {{time_in_words}}.\",\"txt.admin.views.reports.display_report.upgrade_label\":\"Upgrade to a Plus or Enterprise plan now.\",\"txt.admin.views.reports.export.csv_export_label\":\"CSV export\",\"txt.admin.views.reports.export.full_xml_report_label\":\"Full XML export\",\"txt.admin.views.reports.export.user_xml_export_label\":\"User XML export\",\"txt.admin.views.reports.export.about_label\":\"About\",\"txt.admin.views.reports.export.only_available_plus_enterprise\":\"Export is only available on Plus or Enterprise plans. With this feature, you can export ticket information as CSVs and configure {{good_data_for_zendesk}}.\",\"txt.admin.views.reports.export.good_data_zendesk_label\":\"GoodData for Zendesk\",\"txt.admin.views.reports.preview_errors.report_preview_label\":\"Report preview failed:\",\"txt.admin.views.reports.preview_errors.failed_to_generate_report\":\"Failed to generate the report. Check your conditions and try again. If this problem persists, contact {{support_zendesk}}.\",\"txt.admin.views.reports.reports.add_report_label\":\"add report\",\"txt.admin.views.reports.reports.clone_label\":\"clone\",\"txt.admin.views.reports.reports.edit_label\":\"edit\",\"txt.admin.views.reports.am.display.resizing_chart_label\":\"Resizing Chart...\",\"txt.admin.views.reports.am.display.download_adobe_flash\":\"To see this page properly, you need to upgrade Adobe Flash Player. Visit the Adobe web site.\",\"txt.admin.views.reports.index.reporting_label\":\"Reporting\",\"txt.admin.views.reports.index.overview_label\":\"Overview\",\"txt.admin.views.reports.index.reports_label\":\"Reports\",\"txt.admin.views.reports.index.forum_label\":\"Forum\",\"txt.admin.views.reports.index.search_label\":\"Search\",\"txt.admin.views.reports.index.voice_label\":\"Voice\",\"txt.admin.views.reports.index.export_label\":\"Export\",\"txt.admin.views.reports.index.audits_label\":\"Audit Log\",\"txt.admin.views.reports.tabs.audits.filtered_by\":\"Filtered by:\",\"txt.admin.views.reports.tabs.audits.filtered_by_show_all\":\"show all results\",\"txt.admin.views.reports.tabs.audits.column_created_at\":\"Time\",\"txt.admin.views.reports.tabs.audits.column_actor\":\"Actor\",\"txt.admin.views.reports.tabs.audits.column_ip_address\":\"IP\",\"txt.admin.views.reports.tabs.audits.column_source\":\"Item changed\",\"txt.admin.views.reports.tabs.audits.column_action\":\"Type\",\"txt.admin.views.reports.tabs.audits.column_changes\":\"Changes\",\"txt.admin.views.reports.tabs.audits.event.create\":\"Created\",\"txt.admin.views.reports.tabs.audits.event.destroy\":\"Destroyed\",\"txt.admin.views.reports.tabs.audits.event.update\":\"Updated\",\"txt.admin.views.reports.tabs.audits.error\":\"Error\",\"txt.admin.views.reports.tabs.audits.change_without_details\":\"Changed\",\"txt.admin.views.reports.tabs.audits.change\":\"{{attribute}} changed from {{old}} to {{new}}\",\"txt.admin.views.reports.tabs.audits.change_multiline\":\"FromThis country requires address certification
Due to local regulation, your business must have an address within {{country}} to purchase this phone number.
By purchasing this number, you agree to provide a business address in {{country}}. You further authorize Zendesk to disclose this address to our service provider, Twilio, if requested by local authorities.
You further understand that your phone number in this country may be taken out of service if you are unable to provide a local address.
\",\"txt.admin.views.voice.phone_numbers._colorbox.Choose_your_phone_number\":\"Choose your phone number\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Select_local_or_toll_free\":\"Select local or toll-free\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.local\":\"Local\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.toll_free\":\"Toll-free\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Select_your_country\":\"Select your country\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Search_by_area_code_digits\":\"Search by area code, digits, and phrases\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.Use_digits_and_phrases_to\":\"Use digits and phrases to help narrow your search.\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.enter_at_least\":\"Enter at least two characters.\",\"txt.admin.views.voice.phone_numbers._area_code_search_form.search\":\"Search\",\"txt.admin.views.voice.client.show.Available_for_calls\":\"Available for calls\",\"txt.admin.views.voice.client.show.Not_available_for_calls\":\"Not available for calls\",\"txt.admin.views.voice.client.show.Closing_this_window_will_end\":\"Closing this window will end your call and make you unavailable.\",\"txt.admin.views.voice.client.show.Change_audio_settings\":\"Change audio settings\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_trial.To_use_Zendesk_Voice_beyond\":\"To use Zendesk Voice beyond your free minutes, you need to purchase one of our Zendesk plans.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.voice_enabled\":\"Your new Zendesk phone number is {{number}}. Zendesk Voice has been enabled in your account, along with $1.00 worth of free credit to try the service. Your customers can call this number to leave a voicemail in your Zendesk or to reach an available support agent.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.To_use_Zendesk_Voice_beyond\":\"To use Zendesk Voice beyond your free minutes, you need to enable Zendesk Voice on your account subscription page.\",\"txt.admin.views.voice.account_mailer._welcome_voice_account_for_customer.continue_using_voice\":\"Yes, I'd like to continue using Zendesk Voice\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_trial.Thank_you_for_trying_out\":\"Thank you for trying out Zendesk Voice! Your Zendesk account has used its available free credit. To continue using Zendesk Voice, you need to purchase one of our Zendesk plans.\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_customer.Thank_you_for_trying_out\":\"Thank you for trying out Zendesk Voice! Your Zendesk account has used its available free credit. To continue using Zendesk Voice, you need to add Zendesk Voice to your account.\",\"txt.admin.views.voice.account_mailer._expired_voice_account_for_customer.continue_using_voice\":\"Yes, I'd like to continue using Zendesk Voice\",\"txt.admin.views.voice.account_mailer._deleted_number_warning.If_this_phone_number_was\":\"If this phone number was removed in error, contact Zendesk Support at support@zendesk.com to reactivate your phone number. This number will be permanently removed after 3 days.\",\"txt.admin.views.voice.account_mailer._deleted_number_warning.number_deleted_on\":\"Your Zendesk Voice phone number, {{number}}, was removed from your account, {{account}}, on {{date}} by {{agent}}.\",\"txt.admin.views.voice.account_mailer._inactive_number_final_warning.final_notice\":\"This is a final notice that your Zendesk Voice phone number, {{number}}, will be reclaimed on {{date}}. As part of our policy, Zendesk reclaims phone numbers that have not been used within {{max}} days.
To keep your Zendesk Voice number you need to make calls to your phone number by {{date}}. After this time, we will remove your number, {{number}}, from your account.
\",\"txt.admin.views.voice.account_mailer._inactive_number_first_warning.first_warning\":\"We noticed that you haven't used your Zendesk Voice number, {{number}}, within the last {{days}} days. Zendesk reclaims phone numbers that have not been used within {{max}} days.
To keep your Zendesk Voice number you need to make calls to your phone number by {{date}}. After this time, we will remove your number, {{number}}, from your account.
\",\"txt.admin.views.voice.account_mailer.greeting\":\"Hi {{name}},
\",\"txt.admin.views.voice.account_mailer.sign_off\":\"Thank you,
Zendesk Support
{{url}}
in your configured URL. This token will be replaced by the ticket URL to be shortened:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Specify_other_URL_parameters_as\":\"Specify other URL parameters as necessary:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Zendesk_expects_a_plain_text\":\"Zendesk expects a plain text response from your URL shortening service:\",\"txt.admin.views.twitter.settings._url_shortener_settings.Test_your_URL_shortening_settings\":\"Test your URL shortening settings\",\"txt.admin.views.twitter.settings._url_shortener_settings.Testing\":\"Testing...\",\"txt.admin.views.twitter.settings._twitter_search.edit\":\"edit\",\"txt.admin.views.twitter.settings._monitored_accounts.Add_your_organization_s_Twitter_with_learn_more\":\"Add your company’s Twitter account to communicate with your Twitter community in Zendesk. Zendesk can convert incoming direct messages and favorite tweets to tickets. Tweets between your Twitter account and Twitter users are captured in a ticket.\",\"txt.admin.views.twitter.settings._monitored_accounts.add_Twitter_account\":\"add Twitter account\",\"txt.admin.views.twitter.settings._monitored_accounts.Twitter_accounts\":\"Twitter accounts\",\"txt.admin.views.twitter.settings._monitored_accounts_empty.Add_your_first_Twitter_account\":\"Add your first Twitter account.\",\"txt.admin.views.twitter.settings._monitored_accounts_empty.you_dont_have_any_twitter_accounts\":\"You don't have any Twitter accounts configured yet.\",\"txt.admin.views.twitter.settings._twitter_account.primary\":\"primary\",\"txt.admin.views.twitter.settings._twitter_account.reauthorization_required\":\"reauthorization required\",\"txt.admin.views.twitter.settings._twitter_account.if_twitter_account_is_marked_primary\":\"If a Twitter account is marked as primary, all tweets from Zendesk will come from the primary Twitter account.\",\"txt.admin.views.twitter.settings._twitter_account.make_primary\":\"Make primary\",\"txt.admin.views.twitter.settings._twitter_account.remove_this_account_as_primary\":\"Remove this account as a primary Twitter account.\",\"txt.admin.views.twitter.settings._twitter_account.remove_as_primary\":\"Remove as primary\",\"txt.admin.views.twitter.settings._twitter_account.edit\":\"edit\",\"txt.admin.views.twitter.settings._manage_searches.A_saved_search_is_a\":\"A saved search is a Twitter search based on predefined keywords. Viewing a saved search in Zendesk returns a stream of tweets that match the keywords defined in the saved search.\",\"txt.admin.views.twitter.settings._manage_searches.Agents_can_select_tweets_to_with_learn_more\":\"Agents can select tweets to convert to tickets and reply to customers via Twitter directly from the saved search stream.\",\"txt.admin.views.twitter.settings._configure_searches.add_search\":\"add search\",\"txt.admin.views.twitter.settings._configure_searches.Shared\":\"Shared\",\"txt.admin.views.twitter.settings._configure_searches.Reorder\":\"Reorder\",\"txt.admin.views.twitter.settings._configure_searches.Personal\":\"Personal\",\"txt.admin.views.twitter.search._no_twitter_searches.Configure_your_first_saved_search\":\"Configure your first saved search\",\"txt.admin.views.twitter.search._no_twitter_searches.your_account_doesnt_have_any_twitter_searches\":\"Your account does not have any Twitter searches configured.\",\"txt.admin.views.twitter.search._no_twitter_accounts.To_create_a_Twitter_search\":\"To create a Twitter search, you must configure your Twitter account first.\",\"txt.admin.views.twitter.search._no_twitter_accounts.Lets_get_started\":\"Let's get started.\",\"txt.admin.views.twitter.search._new.Twitter_Settings\":\"Twitter Settings\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.twitter_saved_search\":\"Twitter saved search\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Create_Twitter_searches_that_returns\":\"Create Twitter searches that return tweets matching predefined keywords.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Twitter_searches_can_be_selected\":\"Twitter searches can be selected by agents via the Twitter menu. Selecting a search displays a stream of tweets matching the search keywords, updated in real-time.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Create_searches_with_keywords_relevant\":\"Create searches with keywords relevant to your brand, products, or services. Agents can monitor saved searches and convert tweets to tickets for follow-up, retweet interesting tweets, and follow Twitter users.\",\"txt.admin.views.twitter.search._twitter_search_form_sidebar.Searches_can_be_created_for\":\"Searches can be created for all agents and groups of agents. Administrators can also create personal saved searches.\",\"txt.admin.views.twitter.search._twitter_search_form.Name_your_search\":\"Name your search\",\"txt.admin.views.twitter.search._twitter_search_form.give_your_search_a_memorable_name\":\"Give your search a memorable name.\",\"txt.admin.views.twitter.search._twitter_search_form.Respond_to_tweets_as\":\"Respond to tweets as\",\"txt.admin.views.twitter.search._twitter_search_form.The_default_Twitter_account_for\":\"The default Twitter account for responding to tweets in this search.\",\"txt.admin.views.twitter.search._twitter_search_form.Keywords\":\"Keywords\",\"txt.admin.views.twitter.search._twitter_search_form.what_do_you_want_to_seach_for\":\"What do you want to search for?\",\"txt.admin.views.twitter.search._twitter_search_form.Zendesk_will_search_Twitter_for\":\"Zendesk will search Twitter for tweets that match these keywords. Click \\\"Preview Twitter Search\\\" to test your keywords.\",\"txt.admin.views.twitter.search._twitter_search_form.Search_available_for\":\"Search available for\",\"txt.admin.views.twitter.search._twitter_search_form.All_agents\":\"All agents\",\"txt.admin.views.twitter.search._twitter_search_form.Agents_in_group\":\"Agents in group\",\"txt.admin.views.twitter.search._twitter_search_form.Me_only\":\"Me only\",\"txt.admin.views.twitter.search._twitter_search_form.Preview_Twitter_Search\":\"Preview Twitter Search\",\"txt.admin.views.twitter.search._twitter_search_form.Live_search_results_based_on\":\"Live search results based on the keywords you have entered above.\",\"txt.admin.views.twitter.search._twitter_search_form.Add_search\":\"Add search\",\"txt.admin.views.twitter.search._twitter_search_form.Delete\":\"Delete\",\"txt.admin.views.twitter.search._twitter_search_form.really_delete_twitter_search\":\"Are you sure you want to delete the {{search_name}} Twitter search?\",\"txt.admin.views.twitter.search._twitter_search_form.or_label\":\"or\",\"txt.admin.views.twitter.search._twitter_search_form.Update_search\":\"Update search\",\"txt.admin.views.twitter.search.edit.Editing_search\":\"Editing search {{search_name}}\",\"txt.admin.views.twitter.search.index.twitter_saved_search\":\"Twitter saved search\",\"txt.admin.views.twitter.search.index.Tweets_matching_your_saved_search\":\"Tweets matching your saved search will display in real-time.\",\"txt.admin.views.twitter.search.index.Narrow_your_search_using_Twitter\":\"Narrow your search using Twitter's {{advance_search_operators_link}}.\",\"txt.admin.views.twitter.search.index.Narrow_your_search_using_Twitter_link\":\"advanced search operators\",\"txt.admin.views.twitter.search.index.Please_note_that_the_near\":\"The near operator is not supported.\",\"txt.admin.views.twitter.search.index.Take_the_following_actions_on\":\"Take the following actions on tweets in your search stream:\",\"txt.admin.views.twitter.search.index.Convert_to_ticket_Start_a\":\"Convert to ticket: Start a Twitter conversation via a ticket. Set ticket fields, tags, and apply macros upon ticket creation.\",\"txt.admin.views.twitter.search.index.Retweet_Share_interesting_tweets_that\":\"Retweet: Share interesting tweets that you find in the saved search stream by retweeting from this saved search's Twitter account.\",\"txt.admin.views.twitter.search.index.Follow_If_you_want_to\":\"Follow: If you want to allow a Twitter user to send a Twitter direct message to your saved search's Twitter account, you must follow this user first.\",\"txt.admin.views.twitter.search.index.bulk_convert_to_ticket\":\"Bulk convert to ticket\",\"txt.admin.views.twitter.search.index.edit\":\"edit\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.convert_to_ticket\":\"Convert to ticket\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.retweet_label\":\"Retweet\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.follow_label\":\"Follow\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.Retweeted_label\":\"Retweeted\",\"txt.admin.views.twitter.search.templates._tweet_controls_template.Following_label\":\"Following\",\"txt.admin.views.twitter.search.templates._retweet_template.cancel_label\":\"Cancel\",\"txt.admin.views.twitter.search.templates._retweet_template.retweet_from\":\"Retweet from {{screen_name}}?\",\"txt.admin.views.twitter.search.templates._retweet_template.retweet\":\"Retweet\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.Cancel\":\"Cancel\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.follow_user\":\"Follow @{{from_user}}?\",\"txt.admin.views.twitter.search.templates._follow_confirmation_template.button_confirm.follow_label\":\"Follow\",\"txt.admin.views.twitter.search.templates._tweet_downloading_template.loading_twitter_search_results\":\"Loading Twitter search results...\",\"txt.admin.views.twitter.search.templates._max_tweets_template.more_than_number_new_tweets\":\"More than {{max}} new tweets.\",\"txt.admin.views.twitter.search.templates._more_tweets_template.count_new_tweets_singular\":\"1 new tweet\",\"txt.admin.views.twitter.search.templates._more_tweets_template.count_new_tweets_plural\":\"{{count}} new tweets\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.web_label\":\"Web:\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.bio_label\":\"Bio:\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.tweets_label\":\"Tweets\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.following_label\":\"Following\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.followers_label\":\"Followers\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.listed_label\":\"Listed\",\"txt.admin.views.twitter.search.templates._tweet_profile_hover.an_error_ocurred\":\"An error has occurred. Try accessing your saved search later.\",\"txt.admin.views.twitter.search.templates._ticket_conversion_error_template.an_error_ocurred\":\"Ticket could not be created as:\",\"txt.admin.views.twitter.search._ticket_form.Convert_to_Ticket\":\"Convert to Ticket\",\"txt.admin.views.twitter.search._ticket_form.replying_from\":\"Replying from:\",\"txt.admin.views.twitter.search._ticket_form.Reply_from\":\"Reply from:\",\"txt.admin.views.twitter.search._ticket_form.Create_Ticket\":\"Create Ticket\",\"txt.admin.views.twitter.search._ticket_form.Cancel\":\"Cancel\",\"txt.admin.views.layout.agent.home_label\":\"Home\",\"txt.admin.views.layout.agent.recent_label\":\"Recent\",\"txt.admin.views.layout.agent.new_tab_label\":\"New\",\"txt.admin.views.layout.tabs._manage_tab.manage_tab\":\"Manage\",\"txt.admin.views.layout.tabs._manage_tab.people_tab\":\"People\",\"txt.admin.views.layout.tabs._manage_tab.views_tab\":\"Views\",\"txt.admin.views.layout.tabs._manage_tab.Macros_tab\":\"Macros\",\"txt.admin.views.layout.tabs._manage_tab.Reporting_tab\":\"Reporting\",\"txt.admin.views.layout.tabs._manage_tab.Translations_tab\":\"Translations\",\"txt.admin.views.layout.tabs._manage_tab.tag_tab\":\"Tags\",\"txt.admin.views.layout.tabs._manage_tab.Ticket_field_tab\":\"Ticket fields\",\"txt.admin.views.layout.tabs._manage_tab.Dynamic_content_tab\":\"Dynamic content\",\"txt.admin.views.layout.tabs._manage_tab.business_rules_tab\":\"Business rules\",\"txt.admin.views.layout.tabs._manage_tab.triggers_and_mail_tab\":\"Triggers & mail notifications\",\"txt.admin.views.layout.tabs._manage_tab.automations_tab\":\"Automations\",\"txt.admin.views.layout.tabs._manage_tab.sla_service_targets_tab\":\"SLA service targets\",\"txt.admin.views.layout.tabs._manage_tab.go_to_sandbox_tab\":\"Go to sandbox\",\"txt.admin.views.layout.tabs._manage_tab.Reset_sandbox_tab\":\"Reset sandbox\",\"txt.admin.views.layout.tabs._manage_tab.create_sandbox_tab\":\"Create sandbox\",\"txt.admin.views.layout.tabs._manage_tab.go_to_master_tab\":\"Go to master\",\"txt.admin.views.layout.tabs._manage_tab.Sandbox_tab\":\"Sandbox\",\"txt.admin.views.layout.tabs._settings_tab.Account_tab\":\"Account\",\"txt.admin.views.layout.tabs._settings_tab.Security_tab\":\"Security\",\"txt.admin.views.layout.tabs._settings_tab.Channels_tab\":\"Channels\",\"txt.admin.views.layout.tabs._settings_tab.Tickets_tab\":\"Tickets\",\"txt.admin.views.layout.tabs._settings_tab.Agents_tab\":\"Agents\",\"txt.admin.views.layout.tabs._settings_tab.End_users_tab\":\"End-users\",\"txt.admin.views.layout.tabs._settings_tab.Extensions_tab\":\"Extensions\",\"txt.admin.views.layout.tabs._settings_tab.Settings_tab\":\"Settings\",\"txt.admin.views.layout.tabs._settings_tab.switch_to_new_zendesk_tab\":\"Switch to new Zendesk\",\"txt.admin.views.layout.tabs._views_tab.archived_tickets_tab\":\"Archived Tickets\",\"txt.admin.views.layout.tabs._views_tab.my_views_tab\":\"My views\",\"txt.admin.views.layout.tabs._views_tab.sla_service_targets\":\"SLA service targets\",\"txt.admin.views.layout.tabs._views_tab.Views_tab\":\"Views\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Ticket_sharing_allows_you_to\":\"Ticket sharing enables you to share your tickets with others while keeping them in sync.\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Creating_public_agreements_allow_partners\":\"Creating public agreements allow partners to make public comments and change the status of a ticket, or private agreements which allow only private comments to be made by your partners on shared tickets but do not allow the syncing of ticket status. \",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Learn_more\":\"Learn more\",\"txt.admin.views.sharing_agreements._ticket_sharing_summary.Note_about_on_hold\":\"Note: The \\\"On-hold\\\" status will be sent as \\\"Open\\\"\",\"txt.admin.views.sharing_agreements._form.New_Sharing_Invite\":\"New Sharing Invite\",\"txt.admin.views.sharing_agreements._form.share_tickets_with\":\"Share tickets with...\",\"txt.admin.views.sharing_agreements._form.Receiver_subdomain\":\"Receiver subdomain\",\"txt.admin.views.sharing_agreements._form.zendesk_subdomain\":\"Partner Zendesk domain\",\"txt.admin.views.sharing_agreements._form.jira_url\":\"JIRA URL\",\"txt.admin.views.sharing_agreements._form.sharing_with_jira_help\":\"You must install the Zendesk for JIRA plugin before sending this invitation.\",\"txt.admin.views.sharing_agreements._form.third_party_url\":\"Sharing URL\",\"txt.admin.views.sharing_agreements._form.third_party_url_info\":\"The URL of the third-party system that will receive shared tickets.\",\"txt.admin.views.sharing_agreements._form.third_party_name\":\"Name\",\"txt.admin.views.sharing_agreements._form.third_party_name_info\":\"Give this sharing agreement an easy to identify name.\",\"txt.admin.views.sharing_agreements._form.another_zendesk_account\":\"another Zendesk account\",\"txt.admin.views.sharing_agreements._form.third_party_system\":\"a third-party system\",\"txt.admin.views.sharing_agreements._form.a_third_party_system\":\"a third-party system\",\"txt.admin.views.sharing_agreements._form.share_with_another_zendesk\":\"Share tickets with another Zendesk account\",\"txt.admin.views.sharing_agreements._form.share_with_jira\":\"Share tickets with Atlassian JIRA\",\"txt.admin.views.sharing_agreements._form.share_with_third_party\":\"Share tickets with a third-party system\",\"txt.admin.views.sharing_agreements._form.Be_careful_to_spell_the\":\"Be careful to spell the subdomain correctly. If you don't know what the receiver's subdomain is, be sure to find out.\",\"txt.admin.views.sharing_agreements._form.Select_an_integration\":\"Select an integration.\",\"txt.admin.views.sharing_agreements._form.JIRA_server_URL\":\"JIRA server URL\",\"txt.admin.views.sharing_agreements._form.The_URL_of_your_JIRA\":\"The URL of your JIRA server (for example, http://mydomain.jira.com). You must install the Zendesk JIRA plugin before sending this invite.\",\"txt.admin.views.sharing_agreements._form.Comment_and_status_permissions\":\"Comment and status permissions\",\"txt.admin.views.sharing_agreements._form.Allow_partner_to_make_public\":\"Allow partner to make public comments and change the status, or allow only private comments but do not allow the syncing of the status.\",\"txt.admin.views.sharing_agreements._form.Learn_more\":\"Learn more\",\"txt.admin.views.sharing_agreements._form.Tag_synchronisation\":\"Tag synchronization\",\"txt.admin.views.sharing_agreements._form.Sharing_tags_can_mean_some\":\"Sharing tags can mean some custom fields are also synced; however, it may increase the number of tags in either account.\",\"txt.admin.views.sharing_agreements._form.Allow_the_syncing_of_custom\":\"Allow the syncing of custom fields\",\"txt.admin.views.sharing_agreements._form.We_will_sync_custom_fields\":\"Zendesk will sync custom fields of the same name and same values, between sender and receiver.\",\"txt.admin.views.sharing_agreements._form.Cancel\":\"Cancel\",\"txt.admin.views.sharing_agreements._form.Send_invite\":\"Send invite\",\"txt.admin.views.sharing_agreements._form.or_label\":\"or\",\"txt.admin.views.sharing_agreements._form.invite_application_outside_of_zendesk\":\"invite an application outside of Zendesk\",\"txt.admin.views.sharing_agreements._form.make_public_private_comments_sync_status\":\"Make public & private comments; sync status.\",\"txt.admin.views.sharing_agreements._form.make_private_comments\":\"Make private comments; do not sync status.\",\"txt.admin.views.sharing_agreements._form.no_do_not_share_tags_between_me_and_the_receiver\":\"No, do not share tags between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.yes_share_tags_between_me_and_the_Receiver\":\"Yes, share tags between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.no_do_not_sync_custom_fields\":\"No, do not sync custom fields between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.yes_sync_custom_fields\":\"Yes, sync custom fields between me and the receiver.\",\"txt.admin.views.sharing_agreements._form.remote_url_help\":\"The URL of the third-party system that will receive shared tickets.\",\"txt.admin.views.sharing_agreements._form.create_a_new_agreement\":\"Create a new agreement\",\"txt.admin.views.sharing_agreements._form.error_sending_invitations\":\"Error sending invitation: \",\"txt.admin.views.sharing_agreements._form.error_sending_invitation\":\"Unable to send invitation to {{domain}}. Domain is incorrect or returned an invalid response.\",\"txt.admin.views.sharing_agreements._form.sending\":\"sending...\",\"txt.admin.views.sharing_agreements.show.Ticket_Sharing_Agreement_Invite\":\"Ticket Sharing Agreement Invite\",\"txt.admin.views.sharing_agreements.show.Entering_agreement_with\":\"Entering agreement with\",\"txt.admin.views.sharing_agreements.show.Comment_and_status_permissions\":\"Comment and status permissions\",\"txt.admin.views.sharing_agreements.show.Make_public_private_comments_sync\":\"Make public & private comments; sync status.\",\"txt.admin.views.sharing_agreements.show.Note_about_on_hold\":\"Note: If a shared ticket is updated with the \\\"On-hold\\\" status, \\\"Open\\\" will be used instead.\",\"txt.admin.views.sharing_agreements.show.Make_private_comments_do_not\":\"Make private comments; do not sync status.\",\"txt.admin.views.sharing_agreements.show.Tag_synchronisation\":\"Tag synchronization\",\"txt.admin.views.sharing_agreements.show.yes_share_tags_between_me_and_receiver\":\"Yes, share tags between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.no_do_not_share_tags\":\"No, do not share tags between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.Allow_the_syncing_of_custom\":\"Allow syncing of custom fields.\",\"txt.admin.views.sharing_agreements.show.Decline_agreement\":\"Decline agreement\",\"txt.admin.views.sharing_agreements.show.yes_sync_custom_fields_between_me\":\"Yes, sync custom fields between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.no_do_not_sync_custom_fields\":\"No, do not sync custom fields between me and the {{receiver}}.\",\"txt.admin.views.sharing_agreements.show.Decide_later\":\"Decide later\",\"txt.admin.views.sharing_agreements.show.Accept_agreement\":\"Accept agreement\",\"txt.admin.views.sharing_agreements.show.or_label\":\"or\",\"txt.admin.views.sharing_agreements.show.Deactivate_agreement\":\"Deactivate agreement\",\"txt.admin.views.sharing_agreements.show.confirm_deactivate_agreement\":\"No new tickets will be shared under this agreement. Existing tickets shared under this agreement will continue to be synced.\",\"txt.admin.views.sharing_agreements.show.Reactivate_agreement\":\"Reactivate agreement\",\"txt.admin.views.home._introductory_text.Save\":\"Save\",\"txt.admin.views.home._introductory_text.Cancel\":\"Cancel\",\"txt.admin.views.home._introductory_text.edit\":\"edit\",\"txt.admin.views.home.index.reorder_label\":\"reorder\",\"txt.admin.views.home._reorder_pinned_entries.Cancel\":\"Cancel\",\"txt.admin.views.home._reorder_pinned_entries.the_following_topics_will_always_be_presented\":\"The following topics will always be presented, in order, as the first pinned topics.\",\"txt.admin.views.home._reorder_pinned_entries.Save\":\"Save\",\"txt.admin.views.home._reorder_pinned_entries.the_remainder_will_be_shown\":\"The remainder will be shown after those above, starting with the most recently created. Reordering this list has no effect.\",\"txt.admin.views.home._reorder_pinned_entries.drag_topics_here_label\":\"Drag topics here\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_you_label\":\"Open Tickets\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_you_label_2\":\"assigned to you\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_your_group_label\":\"Open Tickets\",\"txt.admin.views.home._default_dashboard.open_tickets_assigned_to_your_group_label_2\":\"in your group(s)\",\"txt.admin.views.home._default_dashboard.upload_picture\":\"upload picture\",\"txt.admin.views.home._default_dashboard.Your_ticket_stats_this_week\":\"Your ticket stats (this week)\",\"txt.admin.views.home._default_dashboard.number_of_tickets_solved_by_you\":\"{{number_of_tickets_solved}} tickets solved by you\",\"txt.admin.views.widgets._sidebar.This_widget_is_used_on\":\"This widget is used on the:\",\"txt.admin.views.widgets._sidebar.You_are_editing_an_image\":\"You are editing an image widget.\",\"txt.admin.views.widgets._sidebar.SAManage_is_a_great_IT\":\"SAManage is an IT Asset Management tool that can help you keep track of your companies assets. Track anything from laptops to routers to servers, all in one place.\",\"txt.admin.views.widgets._sidebar.samanage_is_a_great_it_Asset\":\"SAManage is an IT Asset Management tool that can help you keep track of your companies assets. Track anything from laptops to routers to servers, all in one place.\",\"txt.admin.views.widgets._sidebar.With_the_SAManage_widget_you\":\"With the SAManage widget, you can search for an asset and pull up relevant information. You can attach an asset to a ticket so that when you come back to the ticket, you can see which asset is associated with that particular ticket without having to search for it again. If you need more detailed information about an asset, you can click a link to pull up those assets in SAManage.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_custom\":\"You are editing a custom widget.\",\"txt.admin.views.widgets._sidebar.The_trivial_use_case_for\":\"The trivial use case for custom widgets is to simply display some text.\",\"txt.admin.views.widgets._sidebar.But_you_can_also_insert\":\"But you can also insert data from external resources using javascript.v\",\"txt.admin.views.widgets._sidebar.Have_a_look_at_the\":\"See the Widget Documentation for more info.\",\"txt.admin.views.widgets._sidebar.Suggestions_for_what_you_can\":\"Suggestions for what you can do:\",\"txt.admin.views.widgets._sidebar.Embed_an_iframe\":\"Embed an iframe\",\"txt.admin.views.widgets._sidebar.Google_Adwords\":\"Google Adwords\",\"txt.admin.views.widgets._sidebar.Google_maps\":\"Google maps\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_text\":\"You are editing a text widget. This widget presents the text you type in.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_CSS\":\"You are editing a CSS widget.\",\"txt.admin.views.widgets._sidebar.Use_this_to_modify_the\":\"Use this to modify the look of your Zendesk.\",\"txt.admin.views.widgets._sidebar.It_s_not_help_it\":\"Its not help, its Help 2.0.\",\"txt.admin.views.widgets._sidebar.MindTouch_and_Zendesk_have_partnered\":\"MindTouch and Zendesk have partnered to deliver the missing link in customer support by combining the MindTouch TCS Social Knowledge Base with your Zendesk.\",\"txt.admin.views.widgets._sidebar.The_MindTouch_TCS_social_knowledge\":\"The MindTouch TCS social knowledge base is a community-centric destination for your users to learn more and be successful with your product. Integrating Zendesk with MindTouch enables you to search your Zendesk product documentation and create new KB articles from support tickets--both of which will dramatically increase your first-time-right and resolution-on-first contact KPIs and result in exceptional customer experiences.\",\"txt.admin.views.widgets._sidebar.exception_customer_support\":\"Exceptional customer support in 3 easy steps!\",\"txt.admin.views.widgets._sidebar.Complete_the_registration_form\":\"Complete the registration form\",\"txt.admin.views.widgets._sidebar.Receive_your_free_MindTouch_TCS\":\"Receive your free MindTouch TCS Social Knowledge Base\",\"txt.admin.views.widgets._sidebar.Enable_your_MindTouch_widget_in\":\"Enable your MindTouch widget in Zendesk (you are here)\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_JavaScript\":\"You are editing a JavaScript widget.\",\"txt.admin.views.widgets._sidebar.Use_this_to_execute_scripts\":\"Use this to execute scripts in your pages. One example is to include your Google Analytics tracking code.\",\"txt.admin.views.widgets._sidebar.Harvest_is_a_simple_and\":\"Harvest is a simple and powerful time tracking service.\",\"txt.admin.views.widgets._sidebar.With_a_Harvest_widget_you\":\"With a Harvest widget you can easily log the time you spend on your tickets.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_the\":\"Add the widget to the ticket page and you will be able to log time on each ticket.\",\"txt.admin.views.widgets._sidebar.FreshBooks_is_the_fastest_way\":\"FreshBooks is the fastest way to track and invoice your clients.\",\"txt.admin.views.widgets._sidebar.With_a_FreshBooks_widget_you\":\"With a FreshBooks widget you can log the time you spend on tickets.\",\"txt.admin.views.widgets._sidebar.Highrise_is_a_great_contact\":\"Highrise is a great contact manager.\",\"txt.admin.views.widgets._sidebar.With_the_Highrise_widget_you\":\"With the Highrise widget you can lookup your contacts and add notes about them into Highrise.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_any\":\"Add the widget to any page and you will be able look up user information directly from Highrise. This is especially handy on the ticket page.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_Buddha\":\"You are editing a Buddha Machine widget.\",\"txt.admin.views.widgets._sidebar.You_are_editing_a_Salesforce\":\"You are editing a Salesforce widget. Use this widget to look up user details in your Salesforce account.\",\"txt.admin.views.widgets._sidebar.The_hot_topics_widget_will\":\"The Hot Topics widget shows the most popular forum topics that have been commented on within the last month.\",\"txt.admin.views.widgets._sidebar.JIRA_lets_you_prioritise_assign\":\"JIRA lets you prioritize, assign, track, report, and audit your issues, whatever they are, including anything from software bugs to project tasks and change requests.\",\"txt.admin.views.widgets._sidebar.The_JIRA_widget_lets_you\":\"The JIRA widget enables you to create JIRA issues based on Zendesk tickets. After the issue is created, any updates in either Zendesk or JIRA are replicated.\",\"txt.admin.views.widgets._sidebar.The_JIRA_widget_doesn_t\":\"The JIRA widget does not support extra mandatory issue fields. If your JIRA projects have been customized with extra mandatory fields, you need to customize the widget to support this.\",\"txt.admin.views.widgets._sidebar.to_read_more_about_Jira_link\":\"Click here\",\"txt.admin.views.widgets._sidebar.to_read_more_about_Jira\":\"{{click_here_link}} to read more about the integration with JIRA.\",\"txt.admin.views.widgets._sidebar.Before_users_submit_a_request\":\"Before a user submits a request, they can see if someone has already answered the question in your GetSatisfaction community.\",\"txt.admin.views.widgets._sidebar.to_read_about_get_satisfaction_link\":\"Click here\",\"txt.admin.views.widgets._sidebar.to_read_about_get_satisfaction\":\"{{click_here_link}} to read more about the integration with GetSatisfaction.\",\"txt.admin.views.widgets._sidebar.Contactology_is_an_email_marketing\":\"Contactology is email marketing software built for businesses. Create, send, and track email messages, newsletters, and more. \",\"txt.admin.views.widgets._sidebar.You_get_great_deliverability_email\":\"You get great deliverability, email templates, powerful reporting, and personal service.\",\"txt.admin.views.widgets._sidebar.Add_the_widget_to_the_customer_subscriptions\":\"Add the widget to the ticket page to manage your customer subscriptions through Zendesk.\",\"txt.admin.views.widgets._sidebar.ScreenSteps_Live_from_Blue_Mango\":\"ScreenSteps Live from Blue Mango Learning Systems gives you all the tools you need to create, publish, and distribute your visual knowledge base.\",\"txt.admin.views.widgets._sidebar.With_the_ScreenSteps_Live_widget\":\"With the ScreenSteps Live widget you can easily search your ScreenSteps Live visual knowledge base. Add the widget to the ticket page to quickly find lessons that answer questions your customers have. When the agent finds a lesson they can link to it in the open ticket.\",\"txt.admin.views.widgets._sidebar.Important_Don_t_use_an\":\"Important: Do not use an administrative username and password here. Set up an API Access user account on ScreenSteps Live, grant the user access to the appropriate spaces, and enter their username and password in the widget settings.\",\"txt.admin.views.widgets._sidebar.With_the_ScreenSteps_Live_Tasks\":\"With the ScreenSteps Live Tasks widget you can easily request new content to be added to your knowledge base. Add the widget to the ticket page, and a link to the ticket is automatically added to the task description.\",\"txt.admin.views.widgets._sidebar.Ifbyphone_a_leading_provider_of\":\"Ifbyphone, a leading provider of voice applications for customer interactions, helps businesses of any size enhance customer communications, improve lead conversion, and reduce customer churn.\",\"txt.admin.views.widgets._sidebar.With_the_Ifbyphone_integration_you\":\"With the Ifbyphone integration, you can:\",\"txt.admin.views.widgets._sidebar.Manage_support_calls_and_voice\":\"Manage support calls and voicemails within Zendesk.\",\"txt.admin.views.widgets._sidebar.Answer_support_calls_and_manage\":\"Answer support calls and manage transcribed voicemail messages.\",\"txt.admin.views.widgets._sidebar.Virtual_Call_Center_with_agent\":\"Virtual Call Center with agent panel for handling support calls.\",\"txt.admin.views.widgets._sidebar.Integrate_you_phone_support_with\":\"Integrate you phone support with your online support.\",\"txt.admin.views.widgets._sidebar.For_more_information_on_how\":\"For more information on how to configure this widget, see the setup guide.\",\"txt.admin.views.widgets._sidebar.The_Zendesk_to_Constant_Contact\":\"The Zendesk to Constant Contact import enables you to import a list of your Zendesk end-users into a Constant Contact mailing list.\",\"txt.admin.views.widgets._sidebar.The_service_will_perform_the\":\"The service performs the following actions:\",\"txt.admin.views.widgets._sidebar.Authenticate_securely_both_your_Zendesk\":\"Authenticate securely both your Zendesk and Constant Contact accounts.\",\"txt.admin.views.widgets._sidebar.Retrieve_gather_all_end_user\":\"Retrieve/gather all end-user accounts from Zendesk.\",\"txt.admin.views.widgets._sidebar.Load_the_list_of_end\":\"Load the list of end-users into the authenticated Constant Contact account as an existing list.\",\"txt.admin.views.widgets._sidebar.Notify_the_Zendesk_user_via\":\"Notify the Zendesk user via email when the list upload to Constant Contact is complete.\",\"txt.admin.views.widgets._sidebar.Please_click_here_to_view\":\"Click here to view the terms and conditions for use of this service.\",\"txt.admin.views.widgets._sidebar.location_of_widget\":\"{{controller_name}} {{action_name}} page\",\"txt.admin.views.widgets._sidebar.location_of_widget_with_link\":\"{{link}} page\",\"txt.admin.views.widgets.edit.edit_widget_name\":\"Edit {{widget_name}}\",\"txt.admin.views.widgets.edit.add_widget_label\":\"Add {{widget_name}}\",\"txt.admin.views.widgets.edit.Title_label\":\"Title\",\"txt.admin.views.widgets.edit.Display\":\"Display\",\"txt.admin.views.widgets.edit.Available_for\":\"Available for\",\"txt.admin.views.widgets.edit.Submit\":\"Submit\",\"txt.admin.views.widgets.edit.submitting\":\"Submitting...\",\"txt.admin.views.widgets.edit.deleting\":\"Deleting...\",\"txt.admin.views.widgets.edit.previewing\":\"Previewing...\",\"txt.admin.views.widgets.edit.invalid_action\":\"Invalid action. Please contact support\",\"txt.admin.views.widgets.edit._batchbook_widget.Account_name\":\"Account name\",\"txt.admin.views.widgets.edit._batchbook_widget.The_name_of_the_Batchbook\":\"The name of the Batchbook account\",\"txt.admin.views.widgets.edit._batchbook_widget.API_Token\":\"API Token\",\"txt.admin.views.widgets.edit._campfire_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._campfire_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Campfire account\",\"txt.admin.views.widgets.edit._campfire_widget.Room_ID\":\"Room ID\",\"txt.admin.views.widgets.edit._campfire_widget.The_ID_of_the_Campfire\":\"The ID of the Campfire chat room\",\"txt.admin.views.widgets.edit._campfire_widget.Guest_Access\":\"Guest Access\",\"txt.admin.views.widgets.edit._campfire_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._campfire_widget.Enable_this_option_if_you\":\"Enable this option if you turned on guest access in your Campfire chat room. When using guest access, you must enter the public room ID in the room ID field above.\",\"txt.admin.views.widgets.edit._clarizen_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._clarizen_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._contactology_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._contactology_widget.Username_for_your_Contactology_account\":\"Username for your Contactology account\",\"txt.admin.views.widgets.edit._contactology_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._contactology_widget.Password_for_your_Contactology_account\":\"Password for your Contactology account\",\"txt.admin.views.widgets.edit._css_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._css_widget.The_CSS_content_you_want\":\"The CSS content you want to insert into all pages\",\"txt.admin.views.widgets.edit._css_widget.Please_note_that_Zendesk_cannot\":\"Note that Zendesk cannot guarantee that existing page markup and the Zendesk DOM will stay unaltered. We strive to keep changes minimal on end-user facing pages and we do not make major changes without due notice.\",\"txt.admin.views.widgets.edit._custom_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._custom_widget.The_content_you_want_this\":\"The content you want this widget to display (or contain)\",\"txt.admin.views.widgets.edit._custom_widget.You_can_include_dynamic_content\":\"You can include dynamic content.\",\"txt.admin.views.widgets.edit._custom_widget.Click_here_to_see_how\":\"Click here to see how.\",\"txt.admin.views.widgets.edit._custom_widget.click_here_to_hide_dynamic_content\":\"Click here to hide the dynamic content help.\",\"txt.admin.views.widgets.edit._custom_widget.Available_placeholders\":\"Available placeholders\",\"txt.admin.views.widgets.edit._custom_widget.Use_placeholders_to_easily_insert\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.widgets.edit._embed_widget.Image_URL\":\"Image URL\",\"txt.admin.views.widgets.edit._embed_widget.The_background_color_for_your\":\"The background color for your image\",\"txt.admin.views.widgets.edit._embed_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._embed_widget.Any_text_you_want_to\":\"Any text you want to place under your image\",\"txt.admin.views.widgets.edit._embed_widget.You_can_include_dynamic_content\":\"You can include dynamic content.\",\"txt.admin.views.widgets.edit._embed_widget.Available_placeholders\":\"Available placeholders\",\"txt.admin.views.widgets.edit._embed_widget.Click_here_to_see_how\":\"Click here to see how.\",\"txt.admin.views.widgets.edit._embed_widget.Use_placeholders_to_easily_insert\":\"Use placeholders to insert frequently used information into your text.\",\"txt.admin.views.widgets.edit._embed_widget.Background_color\":\"Background color\",\"txt.admin.views.widgets.edit._forums_widget.Search_field\":\"Search field\",\"txt.admin.views.widgets.edit._forums_widget.Show\":\"Show\",\"txt.admin.views.widgets.edit._forums_widget.Allows_your_users_to_search\":\"Allows your users to search your forums directly from the widget\",\"txt.admin.views.widgets.edit._freshbooks_widget.API_URL\":\"API URL\",\"txt.admin.views.widgets.edit._freshbooks_widget.API_URL_for_your_FreshBooks\":\"API URL for your FreshBooks account. Copy and paste the entire URL from FreshBooks.\",\"txt.admin.views.widgets.edit._freshbooks_widget.Authentication_Token\":\"Authentication Token\",\"txt.admin.views.widgets.edit._freshbooks_widget.Must_be_for_an_administrator\":\"Must be for an administrator within your FreshBooks account\",\"txt.admin.views.widgets.edit._freshbooks_widget.Default_note\":\"Default note\",\"txt.admin.views.widgets.edit._freshbooks_widget.This_will_be_filled_into\":\"This will be filled into the note field by default\",\"txt.admin.views.widgets.edit._google_analytics_widget.Web_Property_ID\":\"Web Property ID\",\"txt.admin.views.widgets.edit._google_analytics_widget.You_can_find_this_code\":\"You can find this code in your Google Analytics account. It looks like UA-12345-6\",\"txt.admin.views.widgets.edit._google_analytics_widget.GA_Tracker_Domain\":\"GA Tracker Domain\",\"txt.admin.views.widgets.edit._google_analytics_widget.review_google_documentation\":\"If you use host mapping in your Zendesk account, {{review_google_documentation_link}} to determine whether your domain should reflect your mapped domain or remain as none.\",\"txt.admin.views.widgets.edit._google_analytics_widget.review_google_documentation_link\":\"review Google's documentation\",\"txt.admin.views.widgets.edit._harvest_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._harvest_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Harvest account\",\"txt.admin.views.widgets.edit._harvest_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._harvest_widget.magic_words\":\"Magic Words\",\"txt.admin.views.widgets.edit._harvest_widget.magic_words_description\":\"Set magic words so the widget will automatically pick the right projects and tasks from Harvest. These should be comma delimited. For example, Zendesk, support. Placeholders can be used.\",\"txt.admin.views.widgets.edit._harvest_widget.default_note\":\"Default Note\",\"txt.admin.views.widgets.edit._harvest_widget.default_note_description\":\"This is used to populate the default note for a Harvest time entry. Placeholders can be used.\",\"txt.admin.views.widgets.edit._harvest_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._harvest_widget.Some_Harvest_accounts_have_SSL\":\"Some Harvest accounts have SSL enabled.\",\"txt.admin.views.widgets.edit._get_satisfaction_widget.Account_name\":\"Account name\",\"txt.admin.views.widgets.edit._get_satisfaction_widget.Your_company_name_in_GetSatisfaction\":\"Your company name in GetSatisfaction\",\"txt.admin.views.widgets.edit._highrise_widget.Subdomain\":\"Subdomain\",\"txt.admin.views.widgets.edit._highrise_widget.The_subdomain_you_use_to\":\"The subdomain you use to access your Highrise account\",\"txt.admin.views.widgets.edit._highrise_widget.Authentication_token\":\"Authentication token\",\"txt.admin.views.widgets.edit._highrise_widget.You_can_find_this_on\":\"You can find this on your user page in Highrise\",\"txt.admin.views.widgets.edit._highrise_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._highrise_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._highrise_widget.Some_Highrise_accounts_have_SSL\":\"Some Highrise accounts have SSL enabled.\",\"txt.admin.views.widgets.edit._javascript_widget.Content\":\"Content\",\"txt.admin.views.widgets.edit._javascript_widget.The_JavaScript_content_you_want\":\"The JavaScript content you want to insert into all pages\",\"txt.admin.views.widgets.edit._javascript_widget.Please_note_that_Zendesk_cannot\":\"Note that Zendesk cannot guarantee that existing page markup and the Zendesk DOM will stay unaltered. We strive to keep changes minimal on end-user-facing pages and we do not make any major changes without due notice.\",\"txt.admin.views.widgets.edit._jira_widget.Instructions\":\"Instructions\",\"txt.admin.views.widgets.edit._jira_widget.For_detailed_setup_instructions_please\":\"For detailed setup instructions, refer to this forum article.\",\"txt.admin.views.widgets.edit._jira_widget.URL\":\"URL\",\"txt.admin.views.widgets.edit._jira_widget.The_URL_for_the_JIRA\":\"The URL for the JIRA site\",\"txt.admin.views.widgets.edit._jira_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._jira_widget.Optional\":\"Optional\",\"txt.admin.views.widgets.edit._jira_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._jira_widget.Custom_field\":\"Custom field\",\"txt.admin.views.widgets.edit._jira_widget.The_ID_of_the_Zendesk\":\"The ID of the Zendesk ticket ID field in JIRA\",\"txt.admin.views.widgets.edit._liquid_help.The_current_user_Text_Placeholders\":\"The current_user
Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.All_pages_have_access_to\":\"All pages have access to the current_user
placeholders if a user is logged in.\",\"txt.admin.views.widgets.edit._liquid_help.The_ticket_Text_Placeholders\":\"The ticket
Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.Pages_where_you_are_viewing\":\"Pages where you are viewing a user have access to the user
placeholders.\",\"txt.admin.views.widgets.edit._liquid_help.The_requester_Text_Placeholders\":\"The requester
Text Placeholders\",\"txt.admin.views.widgets.edit._liquid_help.The_user_text_place_holders\":\"The user
text placeholders\",\"txt.admin.views.widgets.edit._log_me_in_widget.Company_ID\":\"Company ID\",\"txt.admin.views.widgets.edit._log_me_in_widget.search_for_company_id\":\"Search for CompanyID in {{path_link}}\",\"txt.admin.views.widgets.edit._log_me_in_widget.search_for_company_id_link\":\"LogMeIn Rescue Admin Center > Global Settings > Single Sign-On > ASP.Net C# server-side example\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on\":\"Single-Sign-On Password\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on_defined_in\":\"Defined in {{single_sign_on_path}}\",\"txt.admin.views.widgets.edit._log_me_in_widget.single_sign_on_defined_in_link\":\"LogMeIn Rescue Admin Center > Global Settings > Single Sign-On\",\"txt.admin.views.widgets.edit._log_me_in_widget.Search_for_CompanyID_in\":\"Search for CompanyID in\",\"txt.admin.views.widgets.edit._log_me_in_widget.Enable_public_comments\":\"Enable public comments\",\"txt.admin.views.widgets.edit._log_me_in_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._log_me_in_widget.Log_a_completed_Rescue_session\":\"Log a completed Rescue session as a public ticket comment instead of a private ticket comment\",\"txt.admin.views.widgets.edit._log_me_in_widget.Fileds\":\"Fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Map_ticket_fields_to_LogMeIn\":\"Map ticket fields to LogMeIn Rescue custom fields. Drag and drop up to five ticket fields to Rescue session custom fields. Fields are mapped to LogMeIn Rescue according to the order chosen below\",\"txt.admin.views.widgets.edit._log_me_in_widget.Unmapped_fields\":\"Unmapped fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Fields_mapped_to_Rescue_custom\":\"Fields mapped to Rescue custom fields\",\"txt.admin.views.widgets.edit._log_me_in_widget.Tags\":\"Tags\",\"txt.admin.views.widgets.edit._log_me_in_widget.Tag_a_ticket_after_the\":\"Tag a ticket after the LogMeIn Rescue session completes\",\"txt.admin.views.widgets.edit._log_me_in_widget.Next_steps\":\"Next steps\",\"txt.admin.views.widgets.edit._log_me_in_widget.Complete_your_LogMeIn_Rescue_configuration\":\"Complete your LogMeIn Rescue configuration to record session details in a ticket. In the LogMeIn Rescue Admin Center:\",\"txt.admin.views.widgets.edit._log_me_in_widget.Navigate_to_your_Rescue_Technician\":\"Navigate to your Rescue Technician Group by selecting Settings > Exporting session data.\",\"txt.admin.views.widgets.edit._log_me_in_widget.Select_Post_session_details_as\":\"Select Post session details as HTML Form parameters.\",\"txt.admin.views.widgets.edit._log_me_in_widget.navigate_to_post_session_details_with_params\":\"Navigate to Post session details to URL when session is ended by technician and configure the following URL: {{current_account}}/integrations/logmein_rescue
\",\"txt.admin.views.widgets.edit._mindtouch_widget.Url\":\"Url\",\"txt.admin.views.widgets.edit._mindtouch_widget.Your_MindTouch_us_site_will\":\"Your MindTouch.us site will have a domain name like this: http://yoursubdomain.mindtouch.us If you have a MindTouch.us site, enter your subdomain (the part between http:// and mindtouch.us) above. If you do not have a MindTouch.us site, click here to sign up.\",\"txt.admin.views.widgets.edit._paglo_widget.API_or_Data_Key\":\"API or Data Key\",\"txt.admin.views.widgets.edit._paglo_widget.Hardware_Field_ID\":\"Hardware Field ID\",\"txt.admin.views.widgets.edit._paglo_widget.The_ID_of_the_custom\":\"The ID of the custom field that holds the name of the related software\",\"txt.admin.views.widgets.edit._paglo_widget.Software_Field_ID\":\"Software Field ID\",\"txt.admin.views.widgets.edit._salesforce_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._salesforce_widget.Salesforce_user_login_name\":\"Salesforce user login name\",\"txt.admin.views.widgets.edit._salesforce_widget.password_and_security_token\":\"Password & Security Token\",\"txt.admin.views.widgets.edit._salesforce_widget.Append_the_user_s_Salesforce\":\"Append the user's Salesforce security token to their password and enter it here. To reset your security token, select Setup > My Personal Information > Reset My Security Token in Salesforce.\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Account_Name\":\"Account Name\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.The_full_domain_you_use\":\"The full domain you use to access your ScreenSteps Live account (for example, bmls.screenstepslive.com).\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Username_for_your_ScreenSteps_Live\":\"Username for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Password_for_your_ScreenSteps_Live\":\"Password for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Plus_and_Premium_ScreenSteps_Live\":\"Plus and Premium ScreenSteps Live accounts allow SSL.\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.Space_ID\":\"Space ID\",\"txt.admin.views.widgets.edit._screen_steps_live_tasks_widget.The_permalink_or_ID_of\":\"The permalink or ID of your space to constrain ScreenSteps Live task creation to a single space\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Account_Name\":\"Account Name\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.The_full_domain_you_use\":\"The full domain you use to access your ScreenSteps Live account (for example, bmls.screenstepslive.com).\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Username\":\"Username\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Username_for_your_ScreenSteps_Live\":\"Username for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Password\":\"Password\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Password_for_your_ScreenSteps_Live\":\"Password for your ScreenSteps Live account\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.SSL\":\"SSL\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Enabled\":\"Enabled\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Plus_and_Premium_ScreenSteps_Live\":\"Plus and Premium ScreenSteps Live accounts allow SSL.\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Space_ID\":\"Space ID\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.The_permalink_or_ID_of\":\"The permalink or ID of your space to constrain ScreenSteps Live task creation to a single space\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Include_Login_in_URL\":\"Include Login in URL\",\"txt.admin.views.widgets.edit._screen_steps_live_widget.Embed_login_parameters_within_ScreenSteps\":\"Embed login parameters within ScreenSteps Live links for easier access by users\",\"txt.admin.views.widgets.edit._tactile_widget.URL\":\"URL\",\"txt.admin.views.widgets.edit._tactile_widget.The_URL_for_your_TactileCRM\":\"The URL for your TactileCRM site\",\"txt.admin.views.widgets.edit._tactile_widget.API_Token\":\"API Token\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.Forum\":\"Forum\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.All_forums\":\"All forums\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.Number_of_Topics\":\"Number of Topics\",\"txt.admin.views.widgets.edit._top_forum_entries_widget.The_maximum_number_of_hot\":\"The maximum number of hot topics to show\",\"txt.admin.views.widgets.select_widget_to_add.Widget_label\":\"Widget\",\"txt.admin.views.widgets.select_widget_to_add.Pick_the_type_of_widget\":\"Select the type of widget you would like to add to your pages.\",\"txt.admin.views.widgets.select_widget_to_add.If_you_re_missing_one\":\"If you're missing one or more widget types, post your request to the Feature request forum\",\"txt.admin.views.widgets.select_widget_to_add.Select_widget_to_add\":\"Select widget to add\",\"txt.admin.views.widgets.select_widget_to_add.Generate_remote_sessions_and_capture\":\"Generate remote sessions and capture session details on tickets.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_a_Harvest_time_tracker\":\"Integrate a Harvest Time Tracker widget.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_a_Highrise_contact_lookup\":\"Integrate a Highrise Contact Lookup widget.\",\"txt.admin.views.widgets.select_widget_to_add.Live_support_chat_with_Campfire\":\"Live support chat with Campfire.\",\"txt.admin.views.widgets.select_widget_to_add.Lookup_your_user_records_on\":\"Lookup your user records on Salesforce.\",\"txt.admin.views.widgets.select_widget_to_add.Time_reporting_at_your_fingertips\":\"Time reporting at your fingertips.\",\"txt.admin.views.widgets.select_widget_to_add.JIRA_issues_the_Zendesk_way\":\"JIRA issues the Zendesk way.\",\"txt.admin.views.widgets.select_widget_to_add.Look_for_answers_in_your\":\"Look for answers in your GetSatisfaction community.\",\"txt.admin.views.widgets.select_widget_to_add.Tap_into_your_knowledge_base\":\"Tap into your knowledge base with ScreenSteps Live.\",\"txt.admin.views.widgets.select_widget_to_add.Request_new_tasks_in_ScreenSteps\":\"Request new tasks in ScreenSteps Live.\",\"txt.admin.views.widgets.select_widget_to_add.Tactile_CRM\":\"Tactile CRM.\",\"txt.admin.views.widgets.select_widget_to_add.Lookup_contact_details_in_BatchBook\":\"Lookup contact details in BatchBook.\",\"txt.admin.views.widgets.select_widget_to_add.Link_assets_and_software_to\":\"Link assets and software to Zendesk tickets.\",\"txt.admin.views.widgets.select_widget_to_add.Integrated_e_mail_campaigns_using\":\"Integrated email campaigns using Contactology.\",\"txt.admin.views.widgets.select_widget_to_add.Create_issues_in_Clarizen_from\":\"Create issues in Clarizen from Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.Track_how_your_users_navigate\":\"Track how your users navigate your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.forums_label\":\"Forums »\",\"txt.admin.views.widgets.select_widget_to_add.Shortcuts_and_quick_search_tool\":\"Shortcuts and quick search tool for your forums.\",\"txt.admin.views.widgets.select_widget_to_add.hot_topics_label\":\"Hot topics »\",\"txt.admin.views.widgets.select_widget_to_add.Displays_your_hottest_forum_topics\":\"Displays your hottest forum topics, based on view count.\",\"txt.admin.views.widgets.select_widget_to_add.Displays_your_hottest_forum_topics_based_on_comments\":\"Displays your hottest forum topics, based on number of comments.\",\"txt.admin.views.widgets.select_widget_to_add.related_topics_label\":\"Related topics »\",\"txt.admin.views.widgets.select_widget_to_add.Shows_forum_topics_related_to\":\"Shows forum topics related to the current topic or ticket.\",\"txt.admin.views.widgets.select_widget_to_add.ticket_views_label\":\"Ticket views »\",\"txt.admin.views.widgets.select_widget_to_add.Displays_convenient_links_to_your\":\"Displays convenient links to your ticket views.\",\"txt.admin.views.widgets.select_widget_to_add.organization_label\":\"Organization »\",\"txt.admin.views.widgets.select_widget_to_add.Shows_detailed_information_about_organizations\":\"Shows detailed information about organizations.\",\"txt.admin.views.widgets.select_widget_to_add.buddha_machine\":\"Buddha Machine »\",\"txt.admin.views.widgets.select_widget_to_add.Play_the_famous_zen_tunes\":\"Play the famous zen tunes in your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.global_javascript\":\"Global JavaScript »\",\"txt.admin.views.widgets.select_widget_to_add.Make_custom_modifications_to_the\":\"Make custom modifications to the look of your Zendesk.\",\"txt.admin.views.widgets.select_widget_to_add.global_css_label\":\"Global CSS »\",\"txt.admin.views.widgets.select_widget_to_add.Execute_your_own_JavaScript_in\":\"Execute your own JavaScript in your Zendesk pages.\",\"txt.admin.views.widgets.select_widget_to_add.custom_label\":\"Custom »\",\"txt.admin.views.widgets.select_widget_to_add.Custom_HTML_fragments_to_embed\":\"Custom HTML fragments to embed in your pages.\",\"txt.admin.views.widgets.select_widget_to_add.image_label\":\"Image »\",\"txt.admin.views.widgets.select_widget_to_add.Insert_your_logo_or_other\":\"Insert your logo or other images.\",\"txt.admin.views.widgets.select_widget_to_add.top_performers\":\"Top performers »\",\"txt.admin.views.widgets.select_widget_to_add.All_praise_the_mighty_top\":\"All praise the mighty top performing agents.\",\"txt.admin.views.widgets.select_widget_to_add.Integrate_your_phone_support_with\":\"Integrate your phone support with your online support.\",\"txt.admin.views.widgets.select_widget_to_add.Convert_a_ticket_into_an\":\"Convert a ticket to an article and search your MindTouch knowledge base.\",\"txt.admin.views.widgets.select_widget_to_add.Import_a_list_of_your\":\"Import a list of your Zendesk end-users into a Constant Contact mailing list.\",\"txt.admin.views.widgets.select_widget_to_add.Search_for_and_link_assets\":\"Search for and link assets to Zendesk tickets.\",\"txt.admin.views.widgets.sidebar._paglo_widget.GoToManage_enables_you_to_automatically\":\"GoToManage enables you to automatically discover and monitor your IT infrastructure on demand.\",\"txt.admin.views.widgets.sidebar._paglo_widget.With_the_GoToManage_widget_you\":\"With the GoToManage widget, you get information about the requester's computer right where you need it - within Zendesk.\",\"txt.admin.views.widgets.sidebar._paglo_widget.Add_the_widget_to_the\":\"Add the widget to the ticket page and you will be able to relate computers, printers, and software to tickets.\",\"txt.admin.views.widgets.sidebar._paglo_widget.for_more_information\":\"For more information, {{click_here_link}}.\",\"txt.admin.views.widgets.sidebar._paglo_widget.for_more_information_link\":\"click here\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.see_the_getting_started_1\":\"See the Getting Started guide.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.see_the_getting_started_2\":\"to learn how to setup and use LogMeIn Rescue with Zendesk.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.LogMeIn_Rescue\":\"{{Logme_in_link}} allows your support team to quickly access, view, and fix remote devices without pre-installed software.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Go_to_any_new_or\":\"Go to any new or existing ticket and add this widget to the sidebar to allow agents to:\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Launch_the_Rescue_Technician_Console\":\"Launch the Rescue Technician Console directly from the ticket interface.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Generate_and_associate_session_PIN\":\"Generate and associate session PIN codes from a ticket.\",\"txt.admin.views.widgets.sidebar._log_me_in_widget.Capture_session_details_in_the\":\"Capture session details in the ticket history.\",\"txt.admin.views.widgets.render._organization_widget.not_available_label\":\"Not available\",\"txt.admin.views.widgets.render._views_widget.My_views\":\"My views\",\"txt.admin.views.widgets.render._views_widget.SLA_service_targets\":\"SLA service targets\",\"txt.admin.views.widgets.render._views_widget.Not_available\":\"Not available\",\"txt.admin.views.widgets.render._views_widget.add_view\":\"Add view »\",\"txt.admin.views.widgets.render._top_performers_widget.No_top_performers_yet_this\":\"No top performers yet this week.\",\"txt.admin.views.widgets.render._top_performers_widget.sort_by_positive_rating\":\"Sort by positive rating\",\"txt.admin.views.widgets.render._top_performers_widget.sort_by_solved_ticket_count\":\"Sort by solved ticket count\",\"txt.admin.views.targets.select_target_to_add.target\":\"Target\",\"txt.admin.views.targets.select_target_to_add.Pick_the_type_of_target\":\"Select the type of target you would like to configure.\",\"txt.admin.views.targets.select_target_to_add.Read_more_about_using_targets\":\"Learn more about using targets.\",\"txt.admin.views.targets.select_target_to_add.Note_that_targets_are_not\":\"Note that targets are not subject to delivery guarantee. If the recipient does not respond in a timely fashion, the notification will not make it.\",\"txt.admin.views.targets.select_target_to_add.Select_target_to_add\":\"Select target to add\",\"txt.admin.views.targets.select_target_to_add.name_of_target_campfire_target\":\"Campfire target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twitter_target\":\"Twitter target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_clickatell_target\":\"Clickatell target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_url_target\":\"URL target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_jira_target\":\"JIRA target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_yammer_target\":\"Yammer target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_get_satisfaction_target\":\"GetSatisfaction target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_email_target\":\"Email target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_basecamp_target\":\"Basecamp target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_pivotal_target\":\"Pivotal target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twilio_target\":\"Twilio target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_salesforce_target\":\"Salesforce target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_flowdock_target\":\"Flowdock target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_campfire_target_description\":\"Push updates to your Campfire account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twitter_target_description\":\"Push updates to your Twitter account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_clickatell_target_description\":\"Send SMS messages using a Clickatell account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_url_target_description\":\"Invoke a custom URL via HTTP GET or POST.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_jira_target_description\":\"Push updates to JIRA.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_yammer_target_description\":\"Push updates to your Yammer account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_get_satisfaction_target_description\":\"Post replies to your Get Satisfaction account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_email_target_description\":\"Send emails to specific addresses.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_basecamp_target_description\":\"Post updates as messages in a Basecamp project.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_pivotal_target_description\":\"Post updates as stories in a Pivotal Tracker project.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_twilio_target_description\":\"Send SMS messages to a mobile phone using your Twilio account.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_salesforce_target_description\":\"Push ticket data to a Salesforce case.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_flowdock_target_description\":\"Post updates as messages in a Flowdock Flow.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_sugar_crm_target\":\"SugarCRM target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_sugar_crm_target_description\":\"Push ticket data to a SugarCRM case.\",\"txt.admin.views.targets.select_target_to_add.name_of_target_ms_dynamics_target\":\"Microsoft Dynamics CRM target »\",\"txt.admin.views.targets.select_target_to_add.name_of_target_ms_dynamics_target_description\":\"Push ticket data to a Microsoft Dynamics CRM case.\",\"txt.admin.views.targets._sidebar.Send_notifications_to_a_Twitter\":\"Send notifications to a Twitter stream.\",\"txt.admin.views.targets._sidebar.Make_sure_that_you_protect\":\"Make sure you protect your Twitter stream if you do not want notifications to be readable by the general public.\",\"txt.admin.views.targets._sidebar.Create_a_Salesforce_Case_from\":\"Create a Salesforce case from a Zendesk ticket.\",\"txt.admin.views.targets._sidebar.Case_creation\":\"Case creation\",\"txt.admin.views.targets._sidebar.Basic_ticket_information_such_as\":\"Basic ticket information such as ticket ID, subject, type, priority, and status are added to the case.\",\"txt.admin.views.targets._sidebar.Zendesk_will_associate_the_Salesforce\":\"Zendesk will associate the Salesforce case with a contact matching the ticket requester's email address.\",\"txt.admin.views.targets._sidebar.If_more_than_one_Contact\":\"If more than one contact exists, the most recently updated record is used.\",\"txt.admin.views.targets._sidebar.salesforce.text1\":\"Send Zendesk ticket details into Salesforce as one of the following:\",\"txt.admin.views.targets._sidebar.salesforce.option1\":\"Case with basic Zendesk ticket information, including ticket ID, subject, type, priority, and status.\",\"txt.admin.views.targets._sidebar.salesforce.link\":\"latest version of the Zendesk for Salesforce app\",\"txt.admin.views.targets._sidebar.salesforce.option2\":\"Custom object, called Zendesk Ticket, with complete Zendesk ticket information, including custom fields. (Available with {{link}} only)\",\"txt.admin.views.targets._sidebar.salesforce.text2\":\"When you create this target, Zendesk automatically creates a trigger that sends ticket information to Salesforce when a ticket is solved. This is an inactive trigger that you can activate and edit as needed.\",\"txt.admin.views.targets._sidebar.salesforce.text3\":\"When a ticket is sent into Salesforce, the Case or custom object is associated with a contact matching the ticket requester's email address.\",\"txt.admin.views.targets._sidebar.By_creating_this_target_we\":\"By creating this target, Zendesk will automatically create the necessary triggers and views and a useful widget in the Home and ticket pages. (You can remove any widgets you don't need. Click here to learn how to manage your widgets.)\",\"txt.admin.views.targets._sidebar.Create_a_SugarCRM_Case_from\":\"Create a SugarCRM case from a Zendesk ticket.\",\"txt.admin.views.targets._sidebar.Case_subject_the_ticket_subject\":\"Case subject: the ticket subject or the first part of the ticket description.\",\"txt.admin.views.targets._sidebar.Case_description_the_message_configured\":\"Case description: the message configured in the associated trigger.\",\"txt.admin.views.targets._sidebar.By_creating_this_target_we_automatically_create_example_trigger\":\"By creating this target, Zendesk will automatically create an example trigger for you.\",\"txt.admin.views.targets._sidebar.Use_this_target_to_send_sms_using_clickatell\":\"Use this target to send SMS messages using your Clickatell account. \",\"txt.admin.views.targets._sidebar.If_you_don_t_have\":\"If you do not have one already, set up an account at clickatell.com. It is a paid service but they provide a free trial.\",\"txt.admin.views.targets._sidebar.Follow_the_steps_in_Clickatell\":\"Follow the steps in the Clickatell HTTP API Guide to set up the account, add an HTTP connection. and obtain an API ID.\",\"txt.admin.views.targets._sidebar.You_can_tweak_this_target\":\"You can tweak this target to point to any online service you want.\",\"txt.admin.views.targets._sidebar.When_you_have_submitted_the\":\"When you have submitted the target, you need to add it as a Notify target action in the relevant trigger or automation.\",\"txt.admin.views.targets._sidebar.In_the_Notify_target_action\":\"In the Notify target action you define a message that can include placeholders. This message is appended to the target URL.\",\"txt.admin.views.targets._sidebar.Send_notifications_to_a_Campfire\":\"Send notifications to a Campfire chat room.\",\"txt.admin.views.targets._sidebar.Send_notifications_to_a_Yammer\":\"Send notifications to a Yammer stream.\",\"txt.admin.views.targets._sidebar.Follow_the_steps_in_this\":\"Follow the steps in this Yammer Target Guide to create a client application in Yammer and authorize this target to use the Yammer API.\",\"txt.admin.views.targets._sidebar.Post_public_comments_to_GetSatisfaction\":\"Post public comments to GetSatisfaction topics for tickets created using the Zendesk moderator tool in GetSatisfaction.\",\"txt.admin.views.targets._sidebar.Push_ticket_updates_in_a\":\"Push ticket updates in a Basecamp project as:\",\"txt.admin.views.targets._sidebar.New_messages_in_a_project\":\"* New messages in a project\",\"txt.admin.views.targets._sidebar.New_comments_in_a_specific\":\"* New comments in a specific message\",\"txt.admin.views.targets._sidebar.New_ToDo_list\":\"* New ToDo list\",\"txt.admin.views.targets._sidebar.New_ToDo_item_in_a\":\"* New ToDo item in a specific todo list\",\"txt.admin.views.targets._sidebar.Please_be_sure_to_enable\":\"Be sure to enable API access in your Basecamp account to use the target.\",\"txt.admin.views.targets._sidebar.Click_here_to_Read_more_about_basecamp\":\"{{click_here}} to learn more about the Basecamp integration.\",\"txt.admin.views.targets._sidebar.Click_here_to_Read_more_about_basecamp_link\":\"Click here\",\"txt.admin.views.targets._sidebar.JIRA_lets_you_prioritize_assign\":\"JIRA lets you prioritize, assign, track, report, and audit your issues, whatever they are, including anything from software bugs to project tasks and change requests.\",\"txt.admin.views.targets._sidebar.The_JIRA_target_lets_you\":\"The JIRA target enables you to push comments made in Zendesk tickets to your JIRA installation so tickets stay synchronized.\",\"txt.admin.views.targets._sidebar.to_read_more_about_jira\":\"{{click_here}} to learn more about the integration with JIRA.\",\"txt.admin.views.targets._sidebar.to_read_more_about_jira_link\":\"Click here\",\"txt.admin.views.targets._sidebar.Create_stories_in_Pivotal_Tracker\":\"Create stories in Pivotal Tracker from a Zendesk ticket to easily prioritize support issues in your project backlog.\",\"txt.admin.views.targets._sidebar.The_Pivotal_Tracker_target_will\":\"The Pivotal Tracker target sends the Zendesk ticket ID to Pivotal Tracker when creating a new story.\",\"txt.admin.views.targets._sidebar.If_you_have_enabled_Pivotal\":\"If you have enabled the Pivotal Tracker native Zendesk integration in the target Tracker project, a link to the Zendesk ticket will be created in the new story.\",\"txt.admin.views.targets._sidebar.Use_this_target_to_send\":\"Use this target to send SMS messages to a mobile phone using your Twilio account.\",\"txt.admin.views.targets._sidebar.If_you_don_t_already\":\"If you do not already have an account, you can try Twilio for free at twilio.com.\",\"txt.admin.views.targets._sidebar.After_creating_the_target_you\":\"After you create the target, you need to add it as a 'Notify target' action in the relevant trigger or automation.\",\"txt.admin.views.targets._sidebar.When_you_create_the_target\":\"When you create the target, all necessary triggers to cross-post public comments will automatically be created along with a view to filter all tickets originating from GetSatisfaction.\",\"txt.admin.views.targets.edit.Title\":\"Title\",\"txt.admin.views.targets.edit.Submit\":\"Submit\",\"txt.admin.views.targets.edit.edit_target_name\":\"Edit {{target_name}}\",\"txt.admin.views.targets.edit.add_target_name\":\"Add {{target_name}}\",\"txt.admin.views.targets.edit.submitting_label\":\"Submitting...\",\"txt.admin.views.targets.edit.deleting_label\":\"Deleting...\",\"txt.admin.views.targets.edit.testing_target_label\":\"Testing target...\",\"txt.admin.views.targets.edit.invalid_action_please_contact_support\":\"Invalid action. Please contact support.\",\"txt.admin.views.targets.edit.action_test_target\":\"Test Target\",\"txt.admin.views.targets.edit.action_create_target\":\"Create target\",\"txt.admin.views.targets.edit.action_update_target\":\"Update target\",\"txt.admin.views.targets.edit.action_delete_target\":\"Delete target\",\"txt.admin.views.targets.edit.action_delete_target_confimation_message\":\"Delete this target?\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.label\":\"Ticket Information\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.partial\":\"Send partial ticket details as a Case\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.full\":\"Send full ticket details as a custom object\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.link\":\"installed the latest version\",\"txt.admin.views.targets.edit._salesforce_target.ticket_information_mode.description\":\"To send full ticket details you must have {{link}} of the Zendesk for Salesforce app in Salesforce.\",\"txt.admin.views.targets.edit._salesforce_target.Your_Zendesk_account_is_connected\":\"Your Zendesk account is connected to your Salesforce organization and can send ticket information.\",\"txt.admin.views.targets.edit._salesforce_target.Click_here_to_reconnect\":\"Click here to reconnect\",\"txt.admin.views.targets.edit._campfire_target.Subdomain\":\"Subdomain\",\"txt.admin.views.targets.edit._campfire_target.The_subdomain_your_Campfire_account\":\"The subdomain your Campfire account is registered at.\",\"txt.admin.views.targets.edit._campfire_target.E_g_http_subdomain_campfirenow\":\"For example, http://subdomain.campfirenow.com/.\",\"txt.admin.views.targets.edit._campfire_target.API_Token\":\"API Token\",\"txt.admin.views.targets.edit._campfire_target.Get_the_API_token_from\":\"Get the API token from My info in your Campfire account.\",\"txt.admin.views.targets.edit._campfire_target.Room\":\"Room\",\"txt.admin.views.targets.edit._campfire_target.The_name_of_the_room\":\"The name of the room into which messages should be delivered.\",\"txt.admin.views.targets.edit._campfire_target.SSL\":\"SSL\",\"txt.admin.views.targets.edit._campfire_target.Enabled\":\"Enabled\",\"txt.admin.views.targets.edit._campfire_target.Check_this_box_if_your\":\"Select this option if your Campfire account is SSL-enabled.\",\"txt.admin.views.targets.edit._campfire_target.Preserve_format\":\"Preserve format\",\"txt.admin.views.targets.edit._campfire_target.Check_this_box_if_you\":\"Select this option to preserve the format of the message by pasting instead of pushing as plain text.\",\"txt.admin.views.targets.edit._twitter_target.You_have_authorized_us_to\":\"You have authorized us to post messages to your Twitter account.\",\"txt.admin.views.targets.edit._clickatell_target.Username\":\"Username\",\"txt.admin.views.targets.edit._clickatell_target.The_username_for_your_Clickatell\":\"The username for your Clickatell account\",\"txt.admin.views.targets.edit._clickatell_target.Password\":\"Password\",\"txt.admin.views.targets.edit._clickatell_target.the_password_for_your_Clickatell\":\"the password for your Clickatell account\",\"txt.admin.views.targets.edit._clickatell_target.API_ID\":\"API ID\",\"txt.admin.views.targets.edit._clickatell_target.API_ID_of_the_Clickatell\":\"API ID of the Clickatell HTTP connection\",\"txt.admin.views.targets.edit._clickatell_target.To\":\"To\",\"txt.admin.views.targets.edit._clickatell_target.The_number_you_would_like\":\"The number you would like to send the message to\",\"txt.admin.views.targets.edit._clickatell_target.Be_sure_that_your_number\":\"Be sure your number is in an international format. For example, 448311234567.\",\"txt.admin.views.targets.edit._clickatell_target.US_Small_Business_Account_label\":\"US Small Business Account\",\"txt.admin.views.targets.edit._clickatell_target.Yes\":\"Yes\",\"txt.admin.views.targets.edit._clickatell_target.US_Small_Business_account_message\":\"Select this option if you have a {{us_small_business_link}}.\",\"txt.admin.views.targets.edit._clickatell_target.US_Small_Business_account_message_link\":\"US Small Business account\",\"txt.admin.views.targets.edit._clickatell_target.Note_the_Sender_ID_parameter\":\"Note: the \\\"Sender ID\\\" parameter (below) is required for US Small Business accounts.\",\"txt.admin.views.targets.edit._clickatell_target.Sender_ID\":\"Sender ID\",\"txt.admin.views.targets.edit._clickatell_target.You_can_optionally_add_one\":\"Optionally, you can add one of your registered sender IDs in your Clickatell account as the number that the message appears to come from.\",\"txt.admin.views.targets.edit._clickatell_target.You_can_read_more_about\":\"You can learn more about this and manage your sender IDs by selecting My Settings > Manage Sender IDs in your Clickatell account.\",\"txt.admin.views.targets.edit._url_target.Url\":\"Url\",\"txt.admin.views.targets.edit._url_target.The_target_URL_including_protocol\":\"The target URL, including protocol and path.\",\"txt.admin.views.targets.edit._url_target.Valid_examples\":\"Valid examples:\",\"txt.admin.views.targets.edit._url_target.Method\":\"Method\",\"txt.admin.views.targets.edit._url_target.Attribute_Name\":\"Attribute Name\",\"txt.admin.views.targets.edit._url_target.The_name_of_the_message\":\"The name of the message attribute\",\"txt.admin.views.targets.edit._url_target.If_the_name_of_the\":\"If the name of the message attribute is value, for example, your Notify Target action message will be appended to the target URL as\",\"txt.admin.views.targets.edit._url_target.Basic_Authentication\":\"Basic Authentication\",\"txt.admin.views.targets.edit._url_target.Add_credentials_if_the_target\":\"Add credentials if the target needs username/password authentication. Leave blank if credentials are not required.\",\"txt.admin.views.targets.edit._url_target.Username\":\"Username\",\"txt.admin.views.targets.edit._url_target.Password\":\"Password\",\"txt.admin.views.targets.edit._jira_target.URL\":\"URL\",\"txt.admin.views.targets.edit._jira_target.The_URL_of_your_Jira\":\"The URL of your JIRA installation, including protocol and path.\",\"txt.admin.views.targets.edit._jira_target.Username\":\"Username\",\"txt.admin.views.targets.edit._jira_target.The_username_of_the_account\":\"The username of the account used to log on to your JIRA installation\",\"txt.admin.views.targets.edit._jira_target.Password\":\"Password\",\"txt.admin.views.targets.edit._jira_target.The_password_for_the_Jira\":\"The password for the JIRA account\",\"txt.admin.views.targets.edit._yammer_target.Group_ID\":\"Group ID\",\"txt.admin.views.targets.edit._yammer_target.Enter_a_group_ID_if\":\"Enter a group ID if you want to push messages to a specific group. Leave blank if you want to push public messages in your Yammer channel. You can find your group IDs in http://www.yammer.com/api/v1/groups.xml.\",\"txt.admin.views.targets.edit._oauth_target.Consumer_key\":\"Consumer key\",\"txt.admin.views.targets.edit._oauth_target.The_consumer_key_provided_when\":\"The consumer key provided when creating the application\",\"txt.admin.views.targets.edit._oauth_target.Secret\":\"Secret\",\"txt.admin.views.targets.edit._oauth_target.The_secret_key_provided_when\":\"The secret key provided when creating the application\",\"txt.admin.views.targets.edit._oauth_target.Authorization_Token\":\"Authorization Token\",\"txt.admin.views.targets.edit._get_satisfaction_target.URL\":\"URL\",\"txt.admin.views.targets.edit._get_satisfaction_target.The_URL_of_the_GetSatisfaction\":\"The URL of the GetSatisfaction API. There is no need to modify this.\",\"txt.admin.views.targets.edit._get_satisfaction_target.Company_Name\":\"Company Name\",\"txt.admin.views.targets.edit._get_satisfaction_target.This_is_your_company_name\":\"This is your company name in GetSatisfaction.\",\"txt.admin.views.targets.edit._get_satisfaction_target.Email\":\"Email\",\"txt.admin.views.targets.edit._get_satisfaction_target.The_email_of_the_account\":\"The email of the account used to log in to GetSatisfaction\",\"txt.admin.views.targets.edit._get_satisfaction_target.Password\":\"Password\",\"txt.admin.views.targets.edit._get_satisfaction_target.The_password_for_the_GetSatisfaction\":\"The password for the GetSatisfaction account\",\"txt.admin.views.targets.edit._email_target.Email_Address\":\"Email Address\",\"txt.admin.views.targets.edit._email_target.The_destination_email_address\":\"The destination email address\",\"txt.admin.views.targets.edit._email_target.Subject\":\"Subject\",\"txt.admin.views.targets.edit._email_target.The_subject_of_the_email\":\"The subject of the email\",\"txt.admin.views.targets.edit._email_target.You_can_use_plain_text\":\"You can use plain text or placeholders in the subject:\",\"txt.admin.views.targets.edit._email_target.Please_have_a_look_at\":\"Please look at this.\",\"txt.admin.views.targets.edit._email_target.This_is_ticket_ticket_id\":\"This is ticket {{ticket.id}} from {{ticket.account}}\",\"txt.admin.views.targets.edit._basecamp_target.URL\":\"URL\",\"txt.admin.views.targets.edit._basecamp_target.The_URL_of_your_Basecamp\":\"The URL of your Basecamp account, including protocol and path.\",\"txt.admin.views.targets.edit._basecamp_target.E_g_http_acme_projectpath\":\"For example, http://acme.projectpath.com or https://corp.basecamphq.com.\",\"txt.admin.views.targets.edit._basecamp_target.Username\":\"Username\",\"txt.admin.views.targets.edit._basecamp_target.The_37Signals_username_of_the\":\"The 37Signals username of the account you use to log in to Basecamp. \",\"txt.admin.views.targets.edit._basecamp_target.read_more\":\"read more >>\",\"txt.admin.views.targets.edit._basecamp_target.Password\":\"Password\",\"txt.admin.views.targets.edit._basecamp_target.The_37Signals_password_for_the\":\"The 37Signals password for the Basecamp account.\",\"txt.admin.views.targets.edit._basecamp_target.API_token\":\"API token\",\"txt.admin.views.targets.edit._basecamp_target.Get_the_API_token_from\":\"Get the API token from My info > Show your tokens > Token for feed readers or the Basecamp API in your Basecamp account.\",\"txt.admin.views.targets.edit._basecamp_target.Project_ID\":\"Project ID\",\"txt.admin.views.targets.edit._basecamp_target.The_ID_of_the_project\":\"The ID of the project in Basecamp where updates should be pushed.\",\"txt.admin.views.targets.edit._basecamp_target.You_can_find_the_project\":\"You can find the project ID in your browser address bar when you are inside a project in Basecamp.\",\"txt.admin.views.targets.edit._basecamp_target.E_g_https_corp_basecamphq\":\"For example, https://corp.basecamphq.com/projects/2612430/todo_lists/25611692
.\",\"txt.admin.views.targets.edit._basecamp_target.Resource\":\"Resource\",\"txt.admin.views.targets.edit._basecamp_target.Message\":\"Message\",\"txt.admin.views.targets.edit._basecamp_target.Select_if_you_want_to\":\"Select this to create ToDo lists or add items to existing lists.\",\"txt.admin.views.targets.edit._basecamp_target.Message_ID\":\"Message ID\",\"txt.admin.views.targets.edit._basecamp_target.Enter_a_message_ID_if\":\"Enter a message ID to push updates as comments for a specific message. Leave blank to create a new message.\",\"txt.admin.views.targets.edit._basecamp_target.You_can_find_the_message\":\"You can find the message ID in your browser address bar when you are watching a message in Basecamp.\",\"txt.admin.views.targets.edit._basecamp_target.You_can_also_use_a\":\"You can also use a placeholder as ToDo list ID. For example:\",\"txt.admin.views.targets.edit._basecamp_target.ToDo\":\"ToDo\",\"txt.admin.views.targets.edit._basecamp_target.ToDo_List_ID\":\"ToDo List ID\",\"txt.admin.views.targets.edit._basecamp_target.Enter_a_ToDo_list_ID\":\"Enter a ToDo list ID to push updates as ToDo items for a specific list. Leave blank to create a new list in the project.\",\"txt.admin.views.targets.edit._basecamp_target.You_can_find_the_todo\":\"You can find the todo list ID in your browser address bar when you are watching a ToDo list in Basecamp.\",\"txt.admin.views.targets.edit._pivotal_target.Token\":\"Token\",\"txt.admin.views.targets.edit._pivotal_target.your_Pivotal_profile_complete\":\"Get the API token from {{your_pivotal_profile_link}}\",\"txt.admin.views.targets.edit._pivotal_target.your_Pivotal_profile_complete_link\":\"your Pivotal profile\",\"txt.admin.views.targets.edit._pivotal_target.Project_ID\":\"Project ID\",\"txt.admin.views.targets.edit._pivotal_target.The_ID_of_the_project\":\"The ID of the project this target creates stories in\",\"txt.admin.views.targets.edit._pivotal_target.Find_the_project_ID_in\":\"Find the project ID in your browser address bar when you are inside a project in Pivotal Tracker.\",\"txt.admin.views.targets.edit._pivotal_target.For_example_http_www_pivotaltracker\":\"For example, http://www.pivotaltracker.com/projects/1234.\",\"txt.admin.views.targets.edit._pivotal_target.Story_title\":\"Story title\",\"txt.admin.views.targets.edit._pivotal_target.The_title_of_the_story\":\"The title of the story\",\"txt.admin.views.targets.edit._pivotal_target.You_can_use_placeholders_or\":\"You can use placeholders or plain text. For example:\",\"txt.admin.views.targets.edit._pivotal_target.Imported_from_Zendesk_ticket\":\"Imported from Zendesk ticket\",\"txt.admin.views.targets.edit._pivotal_target.Imported_from_Zendesk_Ticket_ticket\":\"Imported from Zendesk ticket: #{{ticket_id}}\",\"txt.admin.views.targets.edit._pivotal_target.ticket_title_from_ticket_id\":\"{{ticket_title}} from #{{ticket_id}}\",\"txt.admin.views.targets.edit._pivotal_target.Story_type\":\"Story type\",\"txt.admin.views.targets.edit._pivotal_target.Set_the_initial_type_of\":\"Set the initial type of the stories created by this target. You can learn more about the different story types here.\",\"txt.admin.views.targets.edit._pivotal_target.Story_labels\":\"Story labels\",\"txt.admin.views.targets.edit._pivotal_target.Add_labels_to_the_story\":\"Add labels to the story. Leave blank if you do not need this.\",\"txt.admin.views.targets.edit._pivotal_target.You_can_use_put_one\":\"You can use put one or more comma-separated labels:\",\"txt.admin.views.targets.edit._pivotal_target.tribbles\":\"tribbles\",\"txt.admin.views.targets.edit._pivotal_target.tribbles_phaser\":\"tribbles, phaser\",\"txt.admin.views.targets.edit._pivotal_target.Requester\":\"Requester\",\"txt.admin.views.targets.edit._pivotal_target.Optional_Set_the_requester_of\":\"Optional. Set the requester of the newly created story. Can either be a placeholder or plain text that maps to a Pivotal Tracker user. Note that the name must match exactly, otherwise the field will be blank in the new tracker story.\",\"txt.admin.views.targets.edit._pivotal_target.ticket_requester_name\":\"{{ticket.requester.name}}\",\"txt.admin.views.targets.edit._pivotal_target.Joe_Schmoe\":\"Joe Schmoe\",\"txt.admin.views.targets.edit._pivotal_target.Owner\":\"Owner\",\"txt.admin.views.targets.edit._pivotal_target.Optional_Set_the_owner_of\":\"Optional. Set the owner of the newly created story. Can either be a placeholder or plain text that maps to a Pivotal Tracker user. Note that the name must match exactly, otherwise the field will be blank in the new tracker story.\",\"txt.admin.views.targets.edit._pivotal_target.ticket_assignee_name\":\"{{ticket.assignee.name}}\",\"txt.admin.views.targets.edit._pivotal_target.John_Doe\":\"John Doe\",\"txt.admin.views.targets.edit._twilio_target.SID\":\"SID\",\"txt.admin.views.targets.edit._twilio_target.Your_Twilio_Account_SID\":\"Your Twilio Account SID\",\"txt.admin.views.targets.edit._twilio_target.Get_this_from_the_Dashboard\":\"Get this from the Dashboard page of your Twilio account.\",\"txt.admin.views.targets.edit._twilio_target.Token\":\"Token\",\"txt.admin.views.targets.edit._twilio_target.Your_Twilio_Account_Token\":\"Your Twilio Account Token\",\"txt.admin.views.targets.edit._twilio_target.From\":\"From\",\"txt.admin.views.targets.edit._twilio_target.The_number_your_SMS_messages\":\"The number your SMS messages will be sent from\",\"txt.admin.views.targets.edit._twilio_target.This_must_be_a_valid\":\"This must be a valid Twilio Incoming Number.\",\"txt.admin.views.targets.edit._twilio_target.To\":\"To\",\"txt.admin.views.targets.edit._twilio_target.The_target_phone_number\":\"The target phone number\",\"txt.admin.views.targets.edit._twilio_target.This_is_the_number_that\":\"This is the number that will receive SMS messages when a trigger is activated.\",\"txt.admin.views.targets.edit._twilio_target.If_your_From_number\":\"Note: If your \\\"From\\\" number is a Twilio sandbox number, your \\\"To\\\" number must be a verified number with Twilio.\",\"txt.admin.views.targets.edit._flowdock_target.Api_token\":\"API token\",\"txt.admin.views.targets.edit._flowdock_target.The_API_Token_of_your\":\"The API Token of your Flowdock account. To obtain the API Token, select Settings > Team Inbox inside a flow. Required.\",\"txt.admin.views.targets.edit._flowdock_target.Integrating_Zendesk_guide\":\"For more information, see Flowdock's {{integrating_zendesk_guide_link}}.\",\"txt.admin.views.targets.edit._flowdock_target.Integrating_Zendesk_guide_link\":\"Integrating Zendesk guide\",\"txt.admin.views.targets._system_target_notice.feature\":\"A feature relies on this target to work correctly. Edit the behavior of this target by changing the {{features_link}}.\",\"txt.admin.views.targets._system_target_notice.feature_link\":\"feature's settings\",\"txt.admin.views.targets._system_target_notice.configuration_of_this_feature\":\"A feature controls this target and may change its active state or configuration. You can edit the {{configuration_of_this_feature_link}}.\",\"txt.admin.views.targets._system_target_notice.configuration_of_this_feature_link\":\"configuration of this feature\",\"txt.admin.views.targets._system_target_notice.system_target\":\"System target!\",\"txt.admin.views.targets.authorize.auth_salesforce_target.Connect_to_your_Salesforce_organization\":\"Connect to your Salesforce organization to use this target.\",\"txt.admin.views.targets.authorize.auth_salesforce_target.You_must_have_the_Zendesk\":\"You must have the Zendesk for Salesforce application installed in your Salesforce organization to connect to Salesforce and use this target.\",\"txt.admin.views.targets.authorize.auth_salesforce_target.connect_to_salesforce\":\"Connect to Salesforce\",\"txt.admin.views.targets.authorize.auth_twitter_target.You_need_to_authorize_your\":\"You need to authorize your Twitter account to use this target.\",\"txt.admin.views.targets.authorize.auth_twitter_target.Zendesk_needs_access_to_your\":\"Zendesk needs access to your Twitter account to post updates to it. To do this, you need to go through a process known as OAuth, which gives Zendesk permission to access your Twitter account and post updates on your behalf.\",\"txt.admin.views.targets.authorize.auth_twitter_target.This_Target_will_not_operate\":\"This target will not operate without OAuth.\",\"txt.admin.views.targets.authorize.auth_twitter_target.Find_out_more_about_oAuth\":\"Learn more about oAuth ...\",\"txt.admin.views.targets.authorize.auth_twitter_target.What_is_OAuth\":\"What is OAuth?\",\"txt.admin.views.targets.authorize.auth_twitter_target.you_can_read_more_about_oauth\":\"You can learn more about OAuth on their website:\",\"txt.admin.views.targets.authorize.auth_twitter_target.OAuth_lets_us_post_to\":\"OAuth enables Zendesk to post to your Twitter account without asking for your username and password.\",\"txt.admin.views.targets.authorize.auth_twitter_target.How_does_it_work\":\"How does it work?\",\"txt.admin.views.targets.authorize.auth_twitter_target.We_ask_Twitter_if_we\":\"We ask Twitter if we can post messages on your behalf.\",\"txt.admin.views.targets.authorize.auth_twitter_target.You_land_on_a_page\":\"You land on a page within the twitter.com domain.\",\"txt.admin.views.targets.authorize.auth_twitter_target.Twitter_asks_you_if_you\":\"Twitter asks you if you trust Zendesk. You click Authorize or Deny.\",\"txt.admin.views.targets.authorize.auth_twitter_target.You_never_give_us_your\":\"You never give us your username or password!\",\"txt.admin.views.targets.authorize.auth_twitter_target.Why_should_I_use_OAuth\":\"Why should I use OAuth?\",\"txt.admin.views.targets.authorize.auth_twitter_target.you_can_change_your_twitter_password\":\"You can change your Twitter password and your Twitter target will continue to function.\",\"txt.admin.views.targets.authorize.auth_twitter_target.You_never_give_your_Twitter\":\"You never give your Twitter password to anyone other than Twitter.\",\"txt.admin.views.targets.authorize.auth_twitter_target.Delete_this_Target\":\"Delete this target\",\"txt.admin.views.targets.authorize.auth_twitter_target.are_you_sure\":\"Are you sure?\",\"txt.admin.views.targets.authorize.auth_twitter_target.authorize_zendesk_now\":\"Authorize Zendesk now\",\"txt.admin.views.categories._category.No_forums_found\":\"No forums found\",\"txt.admin.views.categories._category.add_a_new_forum\":\"add a new forum »\",\"txt.admin.views.categories._category.Done\":\"Done\",\"txt.admin.views.categories._category_admin_header.No_category\":\"No category\",\"txt.admin.views.categories._category_admin_header.what_s_a_category\":\"(what's a category?)\",\"txt.admin.views.categories._category_admin_header.actions\":\"actions\",\"txt.admin.views.categories._category_admin_header.Edit_category\":\"Edit category\",\"txt.admin.views.categories._category_admin_header.Add_a_forum_to_this\":\"Add a forum to this category\",\"txt.admin.views.categories._category_admin_header.Reorder_forums_in_this_category\":\"Reorder forums in this category\",\"txt.admin.views.categories._category_admin_header.Add_forum\":\"Add forum\",\"txt.admin.views.categories._category_admin_header.Reorder_forums\":\"Reorder forums\",\"txt.admin.views.categories._category_admin_header.A_category_allows_you_to\":\"A category allows you to group forums together.\",\"txt.admin.views.categories._category_admin_header.For_example_you_may_want\":\"For example, you can create a Question and Answers category or a Knowledge Base category. You can group your forums into the categories you create.\",\"txt.admin.views.categories._category_admin_header.Categories_are_not_included_in\":\"Categories are not included in your pricing plan.\",\"txt.admin.views.categories.form.setting_up_a_category\":\"Setting up a Category\",\"txt.admin.views.categories.form.Categories_allow_you_to_place\":\"Categories allow you to group forums based on common interest. \",\"txt.admin.views.categories.form.You_may_have_a_FAQ\":\"You might have an FAQ category with forums such as Billing or Getting Started, for example.\",\"txt.admin.views.categories.form.Categories_are_only_available_with\":\"Categories are only available with the {{large_or_medium_plan_link}}.\",\"txt.admin.views.categories.form.Categories_are_only_available_with_link\":\"{{large_plan_name}} or {{medium_plan_name}} plan\",\"txt.admin.views.categories.form.categorize_forums_will_be_reset\":\"Categorized forums for {{small_plan_name}} accounts will be reset as uncategorized after the trial period.\",\"txt.admin.views.categories.form.Category_name\":\"Category name\",\"txt.admin.views.categories.form.Description\":\"Description\",\"txt.admin.views.categories.form.A_brief_description_of_this\":\"A brief description of this category. Basic HTML allowed.\",\"txt.admin.views.categories.form.Delete\":\"Delete\",\"txt.admin.views.categories.form.you_are_about_to_delete_this_category\":\"You are about to delete this category. All forums in the category will be uncategorized.\",\"txt.admin.views.categories.form.Update_category\":\"Update category\",\"txt.admin.views.categories.form.updating_category\":\"Updating category...\",\"txt.admin.views.categories.form.or_label\":\"or\",\"txt.admin.views.categories.form.Add_category\":\"Add category\",\"txt.admin.views.entries.forums2_show.stats\":\"Stats\",\"txt.admin.views.entries._sidebar_moderator.you_are_a_moderator\":\"You are a moderator\",\"txt.admin.views.entries._sidebar_moderator.Visible_to_agents_only\":\"Visible to agents only.\",\"txt.admin.views.entries._sidebar_moderator.forum_with_subscribers\":\"{{name_of_forum}} with {{link_to_amount_of_subscribers}}.\",\"txt.admin.views.entries._sidebar_moderator.forum_with_subscribers_link.one\":\"{{count}} subscriber\",\"txt.admin.views.entries._sidebar_moderator.forum_with_subscribers_link.other\":\"{{count}} subscribers\",\"txt.admin.views.entries._sidebar_moderator.discussed_in_ticket.one\":\"Discussed in ticket {{numer_of_the_ticket}}\",\"txt.admin.views.entries._sidebar_moderator.discussed_in_ticket.other\":\"Discussed in ticket {{numer_of_the_ticket}}\",\"txt.admin.views.entries._sidebar_moderator.Highlight\":\"Highlight in forum?\",\"txt.admin.views.entries._sidebar_moderator.pin_to_home\":\"Pin to home?\",\"txt.admin.views.entries._sidebar_moderator.closed_for_comments\":\"Closed for comments?\",\"txt.admin.views.entries._sidebar_moderator.Delete\":\"Delete\",\"txt.admin.views.entries._sidebar_moderator.you_are_about_to_delete\":\"You are about to delete {{name_of_forum}} and all associated comments. Are you sure?\",\"txt.admin.views.entries._sidebar_moderator.escalate_ticket\":\"Escalate to ticket »\",\"txt.admin.views.entries._sidebar_moderator.tooltip_links_this_topic_to_a_new_ticket\":\"Links this topic to a new ticket, allowing you and other agents to discuss internally and pass back your comments to the topic.\",\"txt.admin.views.entries._top_entries_by_stat.Top_25_label\":\"Top 25 by number of {{name_of_forum}}\",\"txt.admin.views.entries._top_entries_by_stat.All_label\":\"All by number of {{name_of_forum}}\",\"txt.admin.views.entries._top_entries_by_stat.last_30_days\":\"(last 30 days)\",\"txt.admin.views.entries.voters.amount_of_voters.one\":\"1 voter\",\"txt.admin.views.entries.voters.amount_of_voters.other\":\"{{count}} voters\",\"txt.admin.views.entries._sidebar.Only_users_in_organization\":\"Only users in organization {{organization_name}} can view topics in this forum.\",\"txt.admin.views.entries._sidebar.only_agents_can_view_topics_in_this_forum\":\"Only agents can view topics in this forum.\",\"txt.admin.views.entries._sidebar.only_moderators_can_add_topics\":\"Only moderators can add topics here.\",\"txt.admin.views.entries._sidebar.only_unrestricted_agents_and_moderators\":\"Only unrestricted agents and moderators can add topics here.\",\"txt.admin.views.entries._sidebar.restricted_to_users_with_tags\":\"Restricted to users with tags {{tags}}\",\"txt.admin.views.entries.edit.forum_is_going_to_be_removed_in_a_few_minutes\":\"Forum '{{forum_name}}' is marked for deletion and will be removed within a few minutes.\",\"txt.admin.views.layouts.settings_tab.buy_now\":\"Buy now\",\"txt.admin.views.layouts.tabs._getting_started_tab.Start\":\"Start\",\"txt.admin.views.layouts.tabs._settings_tab.Setup_billing_look_and_feel\":\"Set up billing, look and feel, language, and time\",\"txt.admin.views.layouts.tabs._settings_tab.setup_look_and_feel\":\"Set up look and feel, language, and time\",\"txt.admin.views.layouts.tabs._settings_tab.Configure_agent_abilities_and_signatures\":\"Configure agent abilities and signatures\",\"txt.admin.views.layouts.tabs._settings_tab.Subscription\":\"Subscription\",\"txt.admin.views.layouts.tabs._settings_tab.Configure_plan_type_and_size\":\"Configure plan type and size\",\"txt.admin.views.layouts.tabs._settings_tab.setur_security_encryption_and_access\":\"Set up security, encryption, and access\",\"txt.admin.views.layouts.tabs._settings_tab.control_the_ways_in_which_you_communicate\":\"Control the ways you communicate with your end-users\",\"txt.admin.views.layouts.tabs._settings_tab.settings_for_displaying_tickets\":\"Settings for displaying tickets, using tags, and attachments\",\"txt.admin.views.layouts.tabs._settings_tab.control_how_end_users_can_access_your_help_desk\":\"Control how end-users access your Zendesk\",\"txt.admin.views.layouts.tabs._settings_tab.configure_widgets_targets_and_integrations\":\"Configure widgets, targets, and integrations\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_subject\":\"Ticket subject.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_description\":\"Ticket description.\",\"txt.admin.views.liquid_help._ticket_placeholders.Full_URL_path_to_ticket\":\"Full URL path to ticket (excluding http://).\",\"txt.admin.views.liquid_help._ticket_placeholders.Unique_ticket_ID\":\"Unique ticket ID.\",\"txt.admin.views.liquid_help._ticket_placeholders.External_ticket_ID_Typically_populated\":\"External ticket ID. Typically populated through the API.\",\"txt.admin.views.liquid_help._ticket_placeholders.The_source_channel_of_the\":\"The source channel of the ticket. For example, Mail or Twitter.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_status\":\"Ticket status.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_priority\":\"Ticket priority.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_type\":\"Ticket type.\",\"txt.admin.views.liquid_help._ticket_placeholders.Score\":\"Score.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_group\":\"Ticket group.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_due_date_relevant_for\":\"Ticket due date (relevant for tickets of type Task).\",\"txt.admin.views.liquid_help._ticket_placeholders.Latest_comment\":\"Latest comment.\",\"txt.admin.views.liquid_help._ticket_placeholders.Latest_public_comment\":\"Latest public comment.\",\"txt.admin.views.liquid_help._ticket_placeholders.All_comments_latest_first\":\"All comments, latest first.\",\"txt.admin.views.liquid_help._ticket_placeholders.All_public_comments_latest_first\":\"All public comments, latest first.\",\"txt.admin.views.liquid_help._ticket_placeholders.Help_desk_name\":\"Your Zendesk account name.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_assignee_full_name_if\":\"Ticket assignee full name (if any).\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_assignee_first_name_if\":\"Ticket assignee first name (if any).\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_assignee_last_name_if\":\"Ticket assignee last name (if any).\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_full_name\":\"Ticket requester full name.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_first_name\":\"Ticket requester first name.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_last_name\":\"Ticket requester last name.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_email\":\"Ticket requester email.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_language\":\"Ticket requester language.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_s_phone_number\":\"Ticket requesters phone number.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_requester_external_ID\":\"Ticket requester external ID.\",\"txt.admin.views.liquid_help._ticket_placeholders.Name_of_the_ticket_requester\":\"Name of the ticket requester's organization.\",\"txt.admin.views.liquid_help._ticket_placeholders.External_ID_of_the_ticket\":\"External ID of the ticket requester's organization.\",\"txt.admin.views.liquid_help._ticket_placeholders.Ticket_CCs\":\"Ticket CCs.\",\"txt.admin.views.liquid_help._ticket_placeholders.All_tags_registered_on_the\":\"All tags registered on the ticket.\",\"txt.admin.views.liquid_help._ticket_placeholders.Renders_true_if_update_is\":\"Renders true if update is within business hours\",\"txt.admin.views.liquid_help._ticket_placeholders.The_value_of_a_ticket\":\"The value of a ticket custom field. For example, {{ticket.ticket_field_123}}.\",\"txt.admin.views.liquid_help._ticket_placeholders.For_drop_down_custom_fields\":\"For drop-down custom fields this yields the title of the drop-down value selected (as opposed to the tag, which is what the previous placeholder yields). For example, {{ticket.ticket_field_option_title_123}}.\",\"txt.admin.views.liquid_help._ticket_placeholders.Zendesk_Voice_inbound_phone_number\":\"Zendesk Voice inbound phone number. For example, {{account.incoming_phone_number_123}}.\",\"txt.admin.views.i18n.translations.show.language\":\"{{language_name}} language\",\"txt.admin.views.i18n.translations.show.Creator\":\"Creator\",\"txt.admin.views.i18n.translations.show.Last_date_translation_was_updated\":\"Last date translation was updated\",\"txt.admin.views.i18n.translations.show.Number_of_accounts_using_this\":\"Number of accounts using this translation\",\"txt.admin.views.i18n.translations.show.Is_it_complete\":\"Is it complete?\",\"txt.admin.views.i18n.translations.show.Yes\":\"Yes\",\"txt.admin.views.i18n.translations.show.No\":\"No\",\"txt.admin.views.i18n.translations.show.send_a_message_to_creator\":\"Send a message to {{creator_name}}\",\"txt.admin.views.i18n.translations.show.Preview_Translation\":\"Preview Translation\",\"txt.admin.views.i18n.translations.show.Send_Message\":\"Send Message\",\"txt.admin.views.posts._post.ajax_loader_small_title\":\"Click to toggle this comment as an answer/not an answer\",\"txt.admin.views.accounts.credit_card.new.update_credit_card_information\":\"Please update your credit card information.\",\"txt.admin.views.accounts.credit_card.new.enter_credit_card_information\":\"Please enter your credit card information.\",\"txt.admin.views.accounts.subscription._subscription_summary.billed_Monthly\":\"Billed Monthly\",\"txt.admin.views.accounts.subscription._subscription_summary.billed_Quarterly\":\"Billed Quarterly\",\"txt.admin.views.accounts.subscription._subscription_summary.billed_Biannually\":\"Billed Biannually\",\"txt.admin.views.accounts.subscription._subscription_summary.billed_Annually\":\"Billed Annually\",\"txt.admin.views.zuora.credit_card.errors._hosted_page_field_validation_error.header\":\"Invalid or incomplete form submitted.\",\"txt.admin.views.zuora.credit_card.errors._hosted_page_field_validation_error.footer\":\"Please try again.\",\"txt.admin.views.zuora.credit_card.errors._general_system_error.header\":\"An error occurred.\",\"txt.admin.views.zuora.credit_card.errors._general_system_error.description\":\"Our credit card processor currently experiencing technical\\ndifficulties. Your credit card has not been charged.\\nPlease try again later.
\\n\",\"txt.admin.views.zuora.credit_card.errors._subscription_processing_error.header\":\"An error occurred.\",\"txt.admin.views.zuora.credit_card.errors._subscription_processing_error.description\":\"An error occurred while processing the changes to your subscription.\\nWe have been notified of the error.
\\n\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.header\":\"A gateway transaction error occurred.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.description\":\"{{detail}} Your credit card has not been charged.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.code_unknown\":\"Credit card unprocessable. Please make sure that you have entered your credit card information correctly.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.code_avs\":\"Address verification issue.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.code_cvv\":\"CVV verification issue.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_000\":\"(Code: 000) Approved.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_001\":\"(Code: 001) Call Issuer.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_002\":\"(Code: 002) Call Issuer.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_004\":\"(Code: 004) Card Denied.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_005\":\"(Code: 005) Unable to Honor Card.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_007\":\"(Code: 007) Card Denied, Fraud Suspected.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_012\":\"(Code: 012) Invalid Transaction.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_013\":\"(Code: 013) Invalid Transaction Amount.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_014\":\"(Code: 014) Invalid Card Number.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_019\":\"(Code: 019) Retry Transaction.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_041\":\"(Code: 041) Reported Lost.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_043\":\"(Code: 043) Reported Stolen.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_051\":\"(Code: 051) Insufficient Funds.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_054\":\"(Code: 054) Card Expired.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_057\":\"(Code: 057) Transaction Not Permitted.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_058\":\"(Code: 058) Transaction Not Permitted.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_059\":\"(Code: 059) Fraudulent Transaction Suspected.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_061\":\"(Code: 061) Activity Amount Limit Exceeded.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_062\":\"(Code: 062) Restricted Card.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_065\":\"(Code: 065) Activity Count Limit Exceeded.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_070\":\"(Code: 070) Call Issuer.\",\"txt.admin.views.zuora.credit_card.errors._gateway_transaction_error.merchant_esolutions_code_115\":\"(Code: 115) Invalid Card Number.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.header\":\"An error occurred.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.footer\":\"Please try again.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.unknown\":\"We are unable to process your request and have been notified of the error. Your credit card has not been charged.\\nPlease try again later.
\\n\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.card_holder_name_is_required\":\"Cardholder Name must not be blank.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.credit_card_type_is_required\":\"Card Type must not be blank.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.invalid_month\":\"Expiration Date must not be blank.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.expiration_date_must_be_a_future_date\":\"Expiration Date must be a future date.\",\"txt.admin.views.zuora.credit_card.errors._business_validation_error.card_number_is_required\":\"Card Number must not be blank.\",\"txt.admin.views.cms.variants.new.To_add_a_new_variant\":\"To add a new variant, please select the language and create the content. In addition, you may change the variants status and make it default for that dynamic content. If you make this variant the default, then all other variants will become out of date.\",\"txt.admin.views.cms.variants.new.New_Variant\":\"New Variant\",\"txt.admin.views.cms.variants.new.Add_new_variant\":\"Add new variant\",\"txt.admin.views.cms.variants.edit.Edit_a_variant\":\"Edit a variant\",\"txt.admin.views.cms.variants.edit.Edit_your_content_for_your\":\"Edit your content for your dynamic content variants. You may include other dynamic content and placeholders in the content.\",\"txt.admin.views.cms.variants._form.Default_Language\":\"Default Language\",\"txt.admin.views.cms.variants._form.Language\":\"Language\",\"txt.admin.views.cms.variants._form.Status\":\"Status\",\"txt.admin.views.cms.variants._form.Default\":\"Default\",\"txt.admin.views.cms.variants._form.Active\":\"Active\",\"txt.admin.views.cms.variants._form.Inactive\":\"Inactive\",\"txt.admin.views.cms.variants._form.Make_this_the_default_variant\":\"Make this the default variant for this dynamic content\",\"txt.admin.views.cms.variants._form.Content\":\"Content\",\"txt.admin.views.cms.variants._form.The_text_of_the_dynamic\":\"The text of the dynamic content. You can also use placeholders in your text.\",\"txt.admin.views.cms.variants._form.Cancel\":\"Cancel\",\"txt.admin.views.cms.variants._form.Create\":\"Create\",\"txt.admin.views.cms.variants._form.Update\":\"Update\",\"txt.admin.views.cms.variants._form.Select_prompt\":\"Select...\",\"txt.admin.views.cms.variants._form.The_default_language_of\":\"The default language of this dynamic content item.\",\"txt.admin.views.cms.variants._form.The_language_of_the_dynamic_variant\":\"The language of the dynamic content variant.\",\"txt.admin.views.cms.search.index.The_search_only_returns_language\":\"The search only returns language variants as results. For any of the variant to appear, the query text should be present in the variant content. \",\"txt.admin.views.cms.search.index.variant_search\":\"Variant Search\",\"txt.admin.views.cms.search.index.dynamic_content_search\":\"Dynamic Content Search\",\"txt.admin.views.cms.search.index.import_export\":\"Import & Export\",\"txt.admin.views.cms.search.index.are_not_searchable\":\"Also, dynamic content titles are not searchable. You may browse titles from the dynamic content \",\"txt.admin.views.cms.search.index.Need_a_third_party_provider\":\"Need a third-party provider or application to edit your dynamic content? \",\"txt.admin.views.cms.search.index.Export_content\":\"Export content\",\"txt.admin.views.cms.search.index.Import_content\":\"Import content\",\"txt.admin.views.cms.search.index.Go_back\":\"¬ back\",\"txt.admin.views.cms.search._result.Active\":\"Active\",\"txt.admin.views.cms.search._result.Not_Active\":\"Not Active\",\"txt.admin.views.cms.search._result.Variants\":\"Variants ({{v_count}})\",\"txt.admin.views.cms.search._result.out_of_date\":\"(Out of date)\",\"txt.admin.views.cms.search._result.updated\":\"Updated {{time_ago_calc}} ago\",\"txt.admin.views.cms.texts.index.title_field\":\"Title\",\"txt.admin.views.cms.texts.index.default_field\":\"Default\",\"txt.admin.views.cms.texts.index.last_update_field\":\"Last Updated At\",\"txt.admin.views.cms.texts.index.status_field\":\"Status\",\"txt.admin.views.cms.texts.index.Dynamic_content_enables_you_to\":\"Dynamic content enables you to create standard, multi-language responses which can be re-used in macros, triggers, automations, and selected settings fields. For each dynamic content item, you may create a language variant for each language available in your helpdesk. \",\"txt.admin.views.cms.texts.index.To_craft_the_desired_message\":\"To craft the desired message, you may embed placeholders, such as {{ticket.requester.name}}, and other dynamic content within a language variant. \",\"txt.admin.views.cms.texts.index.Need_a_third_party_provider\":\"Need a third-party provider or application to edit your dynamic content? \",\"txt.admin.views.cms.texts.index.Export_content\":\"Export content\",\"txt.admin.views.cms.texts.index.Import_content\":\"Import content\",\"txt.admin.views.cms.texts.index.add_item\":\"add item\",\"txt.admin.views.cms.texts.index.Dynamic_content\":\"Dynamic content\",\"txt.admin.views.cms.texts.index.Add_one_now\":\"Add one now\",\"txt.admin.views.cms.texts.index.Current\":\"Current \",\"txt.admin.views.cms.texts.index.delete\":\"delete\",\"txt.admin.views.cms.texts.index.user_guide\":\"user guide\",\"txt.admin.views.cms.texts.index.Import_and_Export\":\"Import & Export\",\"txt.admin.views.cms.texts.index.No_dynamic_content_resources\":\"No dynamic content resources have been configured.\",\"txt.admin.views.cms.texts.index.For_more_information_please\":\"For more information, please see our \",\"txt.admin.views.cms.texts.index.Are_you_sure\":\"Are you sure?\",\"txt.admin.views.cms.texts.index.Out_of_date\":\"Out of date\",\"txt.admin.views.cms.texts.index.Out_of_date_item\":\"Out of Date Item\",\"txt.admin.views.cms.texts.index.time_ago_label\":\"{{time_ago_calc}} ago\",\"txt.admin.views.cms.texts.references.macros\":\"Macros\",\"txt.admin.views.cms.texts.references.automations\":\"Automations\",\"txt.admin.views.cms.texts.references.triggers\":\"Triggers\",\"txt.admin.views.cms.texts.show.This_an_overview_of_a\":\"This an overview of a dynamic content item. The variants status can be inactive, active (out of date), or active. Inactive variants will never be displayed to a user. Variant which are active (out of date) will be shown to user but have been saved before the default variants. The active variant are current with the default variant and will be displayed to the user. \",\"txt.admin.views.cms.texts.show.Note_that_the_default_variant\":\"Note that the default variant is always active\",\"txt.admin.views.cms.texts.show.edit\":\"edit\",\"txt.admin.views.cms.texts.show.Variants\":\"Variants\",\"txt.admin.views.cms.texts.show.Placeholder\":\"Placeholder\",\"txt.admin.views.cms.texts.show.add_variant\":\"add variant\",\"txt.admin.views.cms.texts.show.delete\":\"delete\",\"txt.admin.views.cms.texts.show.References\":\"References\",\"txt.admin.views.cms.texts.show.Dynamic_content\":\"Dynamic content\",\"txt.admin.views.cms.texts.show.Language\":\"Language\",\"txt.admin.views.cms.texts.show.Content\":\"Content\",\"txt.admin.views.cms.texts.show.Status\":\"Status\",\"txt.admin.views.cms.texts.show.Active\":\"Active\",\"txt.admin.views.cms.texts.show.Inactive\":\"Inactive\",\"txt.admin.views.cms.texts.show.Dynamic_content_overview\":\"Dynamic content overview\",\"txt.admin.views.cms.texts.show.Are_you_sure_you_want\":\"Are you sure you want to delete this text variant?\",\"txt.admin.views.cms.texts.show.Create_one_now\":\"Create one now.\",\"txt.admin.views.cms.texts.show.Default\":\"Default\",\"txt.admin.views.cms.texts.show.Out_of_date\":\"Out of date\",\"txt.admin.views.cms.texts.show.Out_of_date_variant\":\"Out of Date Variant\",\"txt.admin.views.cms.texts.show.Default_Variant\":\"Default Variant\",\"txt.admin.views.cms.texts.No_variations_of_this\":\"No variations of this text exist.\",\"txt.admin.views.cms.texts.new.Add_dynamic_content_item\":\"Add dynamic content item\",\"txt.admin.views.cms.texts.new.Please_select_the_default_language\":\"Please select the default language for this dynamic content item and create the content for that language variant. You will be able to change your default later.\",\"txt.admin.views.cms.texts.import.Bulk_update_of_dynamic_content\":\"Bulk update of dynamic content lets you update many dynamic content items and variants at once.\",\"txt.admin.views.cms.texts.import.You_have_to_provide_comma\":\"You have to provide comma separated values in a CSV file or pasted directly in the text area. Data should be in the UTF-8 character set.\",\"txt.admin.views.cms.texts.import.Read_more_about_the_CSV\":\"Read more about the CSV format and general requirements\",\"txt.admin.views.cms.texts.import.Dynamic_content\":\"Dynamic content\",\"txt.admin.views.cms.texts.import.Update_existing_dynamic_content\":\"Update existing dynamic content\",\"txt.admin.views.cms.texts.import.Dynamic_content_variants_that_exist\":\"Dynamic content variants that exist in the import data, but not in Zendesk, will always be created if that variants language is used on your Zendesk instance. \",\"txt.admin.views.cms.texts.import.Select_CSV_file\":\"Select CSV file\",\"txt.admin.views.cms.texts.import.Paste_in_CSV_data\":\"Paste in CSV data\",\"txt.admin.views.cms.texts.import.Cancel\":\"Cancel\",\"txt.admin.views.cms.texts.import.Import\":\"Import\",\"txt.admin.views.cms.texts.import.here\":\"here\",\"txt.admin.views.cms.texts.import.Update_dynamic_content\":\"Update dynamic content\",\"txt.admin.views.cms.texts.import.Read_about_CSV\":\"Read about CSV format requirements on the right.\",\"txt.admin.views.cms.texts.import.import_link_name\":\"/ Import\",\"txt.admin.views.cms.texts.import.Let_me_paste_in_data\":\"Let me paste in data instead.\",\"txt.admin.views.cms.texts.import.or\":\"or\",\"txt.admin.views.cms.texts.export.This_feature_lets_you_quickly\":\"This feature lets you quickly edit all your dynamic content in a third-party application. \",\"txt.admin.views.cms.texts.export.Dynamic_content\":\"Dynamic content\",\"txt.admin.views.cms.texts.export.Export_your_content\":\"Export your content\",\"txt.admin.views.cms.texts.export.export_link_name\":\" / Export\",\"txt.admin.views.cms.texts.export.Exporting_dynamic_content_lets_you\":\"Exporting dynamic content lets you edit your items and variants outside of your Zendesk application. The content will be exported as a .zip file containing one file per dynamic content variant. Each file uses a standard CSV format encoded in UTF-8, and can be edited through other applications by third-party translators. \",\"txt.admin.views.cms.texts.export.Download\":\"Download\",\"txt.admin.views.cms.texts.export.Read_more_about\":\"Read more about the CSV format and general requirements\",\"txt.admin.views.cms.texts.export.here\":\"here\",\"txt.admin.views.cms.texts.export.Export_dynamic_content\":\"Export dynamic content\",\"txt.admin.views.cms.texts.export.Cancel\":\"Cancel\",\"txt.admin.views.cms.texts.export.Export\":\"Export\",\"txt.admin.views.cms.texts.export.the_latest_CSV\":\"the latest CSV generated at\",\"txt.admin.views.cms.texts.export.the_latest_CSV_v2\":\"{{download_link}} the latest CSV generated at {{date}}\",\"txt.admin.views.cms.texts.export.the_latest_export_date\":\"%I:%M%p on %m/%d/%Y\",\"txt.admin.views.cms.texts.edit.Edit_title\":\"Edit title\",\"txt.admin.views.cms.texts.edit.This_is_the_place_to\":\"This is the place to edit your dynamic content title. Note that you may not have the same title or placeholder twice in your set of dynamic content items.\",\"txt.admin.views.cms.texts._form.Dynamic_content_item_title\":\"Dynamic content item title\",\"txt.admin.views.cms.texts._form.Cancel\":\"Cancel\",\"txt.admin.views.cms.texts._form.Update\":\"Update\",\"txt.admin.helpers.accounts_helper.Help_Desk_Software\":\"Support Software\",\"txt.admin.helpers.people.roles_helper.assigned_only\":\"Assigned to this agent only\",\"txt.admin.helpers.people.roles_helper.within-organization\":\"Requested by users in this agent's organization\",\"txt.admin.helpers.people.roles_helper.within_groups\":\"All within this agent's group(s)\",\"txt.admin.helpers.people.roles_helper.all\":\"All\",\"txt.admin.helpers.people.roles_helper.clone_label\":\"clone\",\"txt.admin.helpers.people.roles_helper.edit_label\":\"edit\",\"txt.admin.helpers.people.user_merge.user_has_twitter_email\":\"email address and twitter account\",\"txt.admin.helpers.people.user_merge.user_has_email\":\"email address\",\"txt.admin.helpers.people.user_merge.user_has_twitter\":\"twitter account\",\"txt.admin.helpers.people.users_helper.member_of_group\":\"Member of group\",\"txt.admin.helpers.people.users_helper.member_of_group_many\":\"Member of groups\",\"txt.admin.helpers.people.people_helper.create_users_manually_remote_authentication_enable\":\"We do not recommend creating users manually when you have remote authentication enabled.\",\"txt.admin.helpers.people.people_helper.user_label\":\"user\",\"txt.admin.helpers.people.people_helper.group_label\":\"group\",\"txt.admin.helpers.people.people_helper.organization_label\":\"organization\",\"txt.admin.helpers.people.people_helper.role_label\":\"role\",\"txt.admin.helpers.people.people_helper.add_label\":\"add\",\"txt.admin.helpers.people.people_helper.or_label\":\"or\",\"txt.admin.helpers.people.people_helper.people_label\":\"People\",\"txt.admin.helpers.people.people_helper.legacy_agents_label\":\"Legacy Agents\",\"txt.admin.helpers.people.people_helper.users_label\":\"Users\",\"txt.admin.helpers.people.people_helper.administrator_label\":\"Administrator\",\"txt.admin.helpers.people.people_helper.owner_label\":\" (Owner)\",\"txt.admin.helpers.people.people_helper.unassigned_label\":\" (unassigned)\",\"txt.admin.helpers.people.people_helper.roles_label\":\"roles\",\"txt.admin.helpers.people.people_helper.end_users_label\":\"end-users\",\"txt.admin.helpers.people.people_helper.agents_label\":\"agents\",\"txt.admin.helpers.people.people_helper.admins_label\":\"admins\",\"txt.admin.helpers.people.people_helper.groups_label\":\"groups\",\"txt.admin.helpers.people.people_helper.organizations_label\":\"organizations\",\"txt.admin.helpers.people.people_helper.tags_label\":\"tags\",\"txt.admin.helpers.people.people_helper.or_browse_label\":\"... or browse\",\"txt.admin.helpers.people.people_helper.or_browse_label_with_links\":\"... or browse {{links}}\",\"txt.admin.helpers.rules_analysis.amount_of_items\":\"{{type_of_item}} {{ammount_of_items}} \",\"txt.admin.helpers.rules_analysis.group_assignment_label\":\"Group assignment\",\"txt.admin.helpers.rules_analysis.agent_assignment_label\":\"Agent assignment\",\"txt.admin.helpers.rules_analysis.organization_label\":\"Organization\",\"txt.admin.helpers.rules_analysis.channel_label\":\"Channel\",\"txt.admin.helpers.rules_analysis.request_via_email\":\"Request received at email\",\"txt.admin.helpers.rules_analysis.tag_label\":\"Tag\",\"txt.admin.helpers.rules_analysis.macro_reference_label\":\"Macro reference\",\"txt.admin.helpers.rules_analysis.email_user_label\":\"Email user\",\"txt.admin.helpers.rules_analysis.email_group_label\":\"Email group\",\"txt.admin.helpers.rules_analysis.notify_target_label\":\"Notify target\",\"txt.admin.helpers.rules_analysis.add_tags_label\":\"Add tags\",\"txt.admin.helpers.rules_analysis.tags_label\":\"Tags\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_group_id\":\"Group assignment\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_assignee_id\":\"Agent assignment\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_organization_id\":\"Organization\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_via_id\":\"Channel\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_recipient\":\"Request received at email\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_tag\":\"Tag\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_macro_id\":\"Macro reference\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_notification_user\":\"Email user\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_notification_group\":\"Email group\",\"txt.admin.helpers.rules_analysis.title_rule_analysis_notification_target\":\"Notify target\",\"txt.admin.helpers.rules_helper.current_user_label\":\"(current user)\",\"txt.admin.helpers.rules_helper.requester_label\":\"(requester)\",\"txt.admin.helpers.rules_helper.assignee_label\":\"(assignee)\",\"txt.admin.helpers.rules_helper.all_non_restricted_agents_label\":\"(all non-restricted agents)\",\"txt.admin.helpers.rules_helper.agent_label\":\"(agent)\",\"txt.admin.helpers.rules_helper.account_label\":\"({{account_name}})\",\"txt.admin.helpers.rules_helper.end_user_label\":\"(end-user)\",\"txt.admin.helpers.rules_helper.current_users_groups\":\"(current user\\\\'s groups)\",\"txt.admin.helpers.rules_helper.assigned_group_label\":\"(assigned group)\",\"txt.admin.helpers.rules_helper.update_selected_tickets\":\"Update selected tickets\",\"txt.admin.helpers.rules_helper.merge_into_another_ticket\":\"Merge into another ticket\",\"txt.admin.helpers.rules_helper.delete_selected_ticket\":\"Delete selected tickets\",\"txt.admin.helpers.rules_helper.week_number_label\":\"Week {{week_number}}\",\"txt.admin.helpers.rules_helper.week_number_label_year\":\"Week {{week_number}} {{year}}\",\"txt.admin.helpers.rules_helper.week_current_week\":\"Week {{week_number}} (current week)\",\"txt.admin.helpers.rules_helper.not_set_label\":\"Not set\",\"txt.admin.helpers.rules_helper.not_assigned_label\":\"Not assigned\",\"txt.admin.helpers.rules_helper.sorted_alphabetically\":\"Sorted alphabetically\",\"txt.admin.helpers.rules_helper.sorted_by_position\":\"Sorted by position\",\"txt.admin.helpers.rules_helper.sorted_by_creation_latest_first\":\"Sorted by creation date, latest first\",\"txt.admin.helpers.rules_helper.sorted_by_updated_latest_first\":\"Sorted by updated date, latest first\",\"txt.admin.helpers.rules_helper.sorted_by_usage_over_last_hour\":\"Sorted by usage over the last hour\",\"txt.admin.helpers.rules_helper.sorted_by_usage_over_last_24_hours\":\"Sorted by usage over the last 24 hours\",\"txt.admin.helpers.rules_helper.sorted_by_usage_over_last_7_days\":\"Sorted by usage over the last 7 days\",\"txt.admin.helpers.rules_helper.by_category_label\":\"By category\",\"txt.admin.helpers.rules_helper.by_group_label\":\"By group\",\"txt.admin.helpers.rules_helper.no_group_label\":\"(no group)\",\"txt.admin.helpers.rules_helper.all_shared_rule_type\":\"All shared {{rule_type}}\",\"txt.admin.helpers.rules_helper.shared_label\":\"Shared\",\"txt.admin.helpers.rules_helper.yours_label\":\"Personal\",\"txt.admin.helpers.rules_helper.shared_low_caps_label\":\"shared\",\"txt.admin.helpers.rules_helper.yours_low_caps_label\":\"personal\",\"txt.admin.helpers.rules_helper.add_tags_label\":\"Add tags\",\"txt.admin.helpers.rules_helper.tags_label\":\"Tags\",\"txt.admin.helpers.rules_helper.comment_text_label\":\"Comment text\",\"txt.admin.helpers.rules_helper.description_label\":\"Description\",\"txt.admin.helpers.rules_helper.all_shared_rule_type_views\":\"All shared views\",\"txt.admin.helpers.rules_helper.all_shared_rule_type_macros\":\"All shared macros\",\"txt.admin.helpers.rules_helper.all_shared_rule_type_automations\":\"All shared automations\",\"txt.admin.helpers.rules_helper.all_shared_rule_type_triggers\":\"All shared triggers\",\"txt.admin.helpers.tickets_helper.create_label\":\"Create\",\"txt.admin.helpers.tickets_helper.update_label\":\"Update\",\"txt.admin.helpers.tickets_helper.transaction_ticket\":\"{{transaction}} ticket (ctrl-s)\",\"txt.admin.helpers.tickets_helper.transcation_ticket_go_next\":\"{{transaction}} ticket and go to next (ctrl-shift-s)\",\"txt.admin.helpers.tickets_helper.transaction_ticket_post_forum\":\"{{transaction}} ticket and post to forum\",\"txt.admin.helpers.tickets_helper.merge_into_another_ticket\":\"Merge into another ticket\",\"txt.admin.helpers.tickets_helper.mark_as_spam_and_suspend\":\"Mark as spam and suspend requester\",\"txt.admin.helpers.tickets_helper.delete_ticket_label\":\"Delete ticket\",\"txt.admin.helpers.tickets_helper.delete_label\":\"Delete\",\"txt.admin.helpers.tickets_helper.delete_confirm\":\"You are about to delete this ticket. Deleted tickets do not appear in reports and cannot be recovered. Are you sure you want to continue?\",\"txt.admin.helpers.tickets_helper.post_forum_label\":\"Post to Forums\",\"txt.admin.helpers.tickets_helper.create_follow_up_label\":\"Create follow-up\",\"txt.admin.helpers.tickets_helper.or_label\":\"or\",\"txt.admin.helpers.tickets_helper.start_typing\":\"Start typing and we'll look up matching users.\",\"txt.admin.helpers.tickets_helper.post_as_comment\":\"Also post this as a comment in the linked topic.\",\"txt.admin.helpers.tickets_helper.add_new_user\":\"or add a new user\",\"txt.admin.helpers.tickets_helper.write_mode\":\"Write\",\"txt.admin.helpers.tickets_helper.preview_mode\":\"Preview\",\"txt.admin.helpers.tickets_helper.preview_mode_error\":\"There was a problem retrieving your preview. Please try again.\",\"txt.admin.helpers.tickets_helper.requester_and_cc_can_see_comment\":\"Requester and CCs can see this comment (public comment).\",\"txt.admin.helpers.tickets_helper.requester_can_see_comment\":\"Requester can see this comment (public comment).\",\"txt.admin.helpers.tickets_helper.comment_will_not_be_posted\":\"This comment will not be posted as a comment in the linked topic.\",\"txt.admin.helpers.tickets_helper.comment_not_seen_by_requester\":\"This comment will not be seen by the requester.\",\"txt.admin.helpers.tickets_helper.assigned_tickets_label\":\"Assigned Tickets\",\"txt.admin.helpers.tickets_helper.tickets_label\":\"Tickets\",\"txt.admin.helpers.tickets_helper.new_open_pending_label\":\"New, Open, or Pending\",\"txt.admin.helpers.tickets_helper.new_open_pending_on_hold_label\":\"New, Open, Pending, or On-hold\",\"txt.admin.helpers.tickets_helper.solved_closed_label\":\"Solved or Closed\",\"txt.admin.helpers.tickets_helper.archived_label\":\"Archived\",\"txt.admin.helpers.tickets_helper.assigned_to_you_label\":\"Assigned to you\",\"txt.admin.helpers.tickets_helper.status_label\":\"Status\",\"txt.admin.helpers.tickets_helper.new_label\":\"New\",\"txt.admin.helpers.tickets_helper.new_description\":\"We haven't started working on the ticket (New).\",\"txt.admin.helpers.tickets_helper.open_label\":\"Open\",\"txt.admin.helpers.tickets_helper.open_description\":\"We're working on the ticket (Open).\",\"txt.admin.helpers.tickets_helper.pending_label\":\"Pending\",\"txt.admin.helpers.tickets_helper.pending_description\":\"We're waiting for a reply from the customer (Pending).\",\"txt.admin.helpers.tickets_helper.solved_label\":\"Solved\",\"txt.admin.helpers.tickets_helper.solved_description\":\"We have determined the ticket is solved (Solved).\",\"txt.admin.helpers.tickets_helper.edit_label\":\"edit\",\"txt.admin.helpers.tickets_helper.share_label\":\"share\",\"txt.admin.helpers.user_helper.assume_identity_label\":\"Assume identity\",\"txt.admin.helpers.user_helper.merge_user_label\":\"Merge user\",\"txt.admin.helpers.user_helper.suspend_label\":\"Suspend\",\"txt.admin.helpers.user_helper.delete_user_label\":\"Delete user\",\"txt.admin.helpers.user_helper.delete_user_confirm_message\":\"Are you sure you want to delete this user?\",\"txt.admin.helpers.user_helper.confirm_message_if_agent\":\"Are you sure you want to delete this user? This will unassign all the tickets assigned to this agent.\",\"txt.admin.helpers.user_helper.click_to_view_users_profile\":\"Click here to view this user's profile.\",\"txt.admin.helpers.user_helper.user_deleted_label\":\"{{user_name}} (user deleted)\",\"txt.admin.helpers.user_helper.no_agents_label\":\"No agents\",\"txt.admin.helpers.user_helper.agent_pluralization.one\":\"agent\",\"txt.admin.helpers.user_helper.agent_pluralization.other\":\"agents\",\"txt.admin.helpers.user_helper.no_description_label\":\"No description\",\"txt.admin.helpers.user_helper.administrator_label\":\"Administrator\",\"txt.admin.helpers.user_helper.admin_description\":\"Administrators have permission to do everything in your Zendesk, except change billing information or payment plans (that can be done by the account owner only).\",\"txt.admin.helpers.user_helper.legacy_agent_name\":\"Legacy Agent\",\"txt.admin.helpers.user_helper.legacy_agent_description\":\"This is transitory role that includes all agents who have not been assigned to a role. These agents have the same permissions they had on the plan you upgraded from. You cannot assign agents to this transitory role. This role will disappear after you assign its members to other roles.\",\"txt.admin.helpers.user_helper.end_user_name\":\"End User\",\"txt.admin.helpers.user_helper.end_user_description\":\"Submits support tickets to your Zendesk.\",\"txt.admin.helpers.user_helper.agent_name\":\"Agent\",\"txt.admin.helpers.user_helper.agent_description\":\"Receives and resolves tickets from end-users.\",\"txt.admin.helpers.user_helper.administrators_label_plural\":\"Administrators\",\"txt.admin.helpers.organization.users_tabs\":\"Users ({{ammount_of_users}})\",\"txt.admin.helpers.organization.tickets_tabs\":\"Tickets ({{ammount_of_tickets}})\",\"txt.admin.helpers.organization.automatically_added_to_org\":\"Users from {{name_organization}} are automatically added to this organization.\",\"txt.admin.helpers.organization.automatically_added_to_group\":\"Tickets from this organization are automatically assigned to group {{group_name}}.\",\"txt.admin.helpers.organization.can_view_all_tickets\":\"Users in this organization can view all tickets from users in the same organization.\",\"txt.admin.helpers.organization.add_comments\":\"Users in this organization can add comments to all tickets from the organization.\",\"txt.admin.helpers.reports_helper.generate_label\":\"generate\",\"txt.admin.helpers.reports_helper.deleted_user\":\"deleted {{username}}\",\"txt.admin.helpers.reports_helper.unknown_user\":\"Unknown\",\"txt.admin.helpers.reports_helper.system_user\":\"Zendesk\",\"txt.admin.helpers.reports_helper.generate_metrics_label\":\"generate with metrics\",\"txt.admin.helpers.reports_helper.model_attribute_combinator\":\"%{model}: %{attribute}\",\"txt.admin.helpers.reports_helper.latest_label\":\"latest\",\"txt.admin.helpers.reports_helper.activity_today_label\":\"Activity today\",\"txt.admin.helpers.reports_helper.unsolved_tickets_priority_label\":\"Unsolved tickets by priority\",\"txt.admin.helpers.reports_helper.unsolved_by_group_label\":\"Unsolved tickets by group\",\"txt.admin.helpers.reports_helper.development_label\":\"Development\",\"txt.admin.helpers.reports_helper.solved_tickets_priority_label\":\"Solved tickets by priority\",\"txt.admin.helpers.reports_helper.benchmark_label\":\"Benchmark\",\"txt.admin.helpers.reports_helper.ticket_handling_label\":\"Ticket handling\",\"txt.admin.helpers.reports_helper.sla_compliance_label\":\"SLA Compliance\",\"txt.admin.helpers.reports_helper.sla_service_target_label\":\"SLA service target\",\"txt.admin.helpers.reports_helper.no_sla_label\":\"You have no service targets.\",\"txt.admin.helpers.reports_helper.add_service_target_label\":\"Add a service target\",\"txt.admin.helpers.reports_helper.to_uses_this_report_label\":\"to use this report.\",\"txt.admin.helpers.reports_helper.schedule_label\":\"schedule\",\"txt.admin.helpers.reports_helper.sparkline_container\":\"{{stats_title}} ({{stats_total}})\",\"txt.admin.helpers.reports_helper.preview_report\":\"Preview report\",\"txt.admin.helpers.reports_helper.create_report\":\"Create report\",\"txt.admin.helpers.reports_helper.delete_report_label\":\"Delete report\",\"txt.admin.helpers.reports_helper.update_report_label\":\"Update report\",\"txt.admin.helpers.tags_helper.used_tag_count.one\":\"Used 1 time\",\"txt.admin.helpers.tags_helper.used_tag_count.other\":\"Used {{count}} times\",\"txt.admin.helpers.suspended_tickets_helper.unknown_label\":\"Unknown\",\"txt.admin.helpers.suspended_tickets_helper.recover_user_name\":\"Recover as from {{user_name}}\",\"txt.admin.helpers.suspended_tickets_helper.automatic_recover_as_comment\":\"Automatic Recover as a comment in #{{suspended_ticket_id}}\",\"txt.admin.helpers.suspended_tickets_helper.automatic_recover_as_new_ticket\":\"Automatic Recover as a new ticket\",\"txt.admin.helpers.suspended_tickets_helper.manually_recover_as_ticket_label\":\"Manually recover as a new ticket\",\"txt.admin.helpers.ticket_fields_helpers.no_agents_found\":\"No agents found\",\"txt.admin.helpers.ticket_fields_helpers.type_agent_name_label\":\"Type agent name...\",\"txt.admin.helpers.ticket_fields_helpers.link_incident_problem_label\":\"Link Incident to Problem\",\"txt.admin.helpers.ticket_field_helpers.drop_down_field_label\":\"drop-down field\",\"txt.admin.helpers.ticket_field_helpers.text_field_label\":\"text field\",\"txt.admin.helpers.ticket_field_helpers.multi_line_text_field_label\":\"multi-line text field\",\"txt.admin.helpers.ticket_field_helpers.numeric_field_label\":\"numeric field\",\"txt.admin.helpers.ticket_field_helpers.decimal_field_label\":\"decimal field\",\"txt.admin.helpers.ticket_field_helpers.checkbox_field_label\":\"checkbox field\",\"txt.admin.helpers.ticket_field_helpers.regular_expression_field_label\":\"regular expression field\",\"txt.admin.helpers.ticket_field_helpers.date_field_label\":\"date field\",\"txt.admin.helpers.ticket_field_helpers.new_label\":\"new\",\"txt.admin.helpers.ticket_field_helpers.drop_down_label\":\"Drop-down\",\"txt.admin.helpers.ticket_field_helpers.text_label\":\"Text\",\"txt.admin.helpers.ticket_field_helpers.multi_line_text_label\":\"Multi-line text\",\"txt.admin.helpers.ticket_field_helpers.numeric_label\":\"Numeric\",\"txt.admin.helpers.ticket_field_helpers.decimal_label\":\"Decimal\",\"txt.admin.helpers.ticket_field_helpers.checkbox_label\":\"Checkbox\",\"txt.admin.helpers.ticket_field_helpers.regular_expression_label\":\"Regular expression\",\"txt.admin.helpers.ticket_field_helpers.custom_label\":\"Custom\",\"txt.admin.helpers.ticket_field_helpers.date_label\":\"Date\",\"txt.admin.helpers.analyticis.analytics_helper.search_string_label\":\"Search string\",\"txt.admin.helpers.analyticis.analytics_helper.search_string_help\":\"Search query by end-user\",\"txt.admin.helpers.analyticis.analytics_helper.searches_label\":\"Searches\",\"txt.admin.helpers.analyticis.analytics_helper.searches_help\":\"Total count of searches\",\"txt.admin.helpers.analyticis.analytics_helper.avg_number_of_results_label\":\"Avg number of results\",\"txt.admin.helpers.analyticis.analytics_helper.avg_number_of_results_help\":\"Average number of results per search query\",\"txt.admin.helpers.analyticis.analytics_helper.ctr_label\":\"CTR percentage\",\"txt.admin.helpers.analyticis.analytics_helper.ctr_help\":\"Clickthrough rate (CTR) as a percentage\",\"txt.admin.helpers.analyticis.analytics_helper.tickets_created_label\":\"Tickets created\",\"txt.admin.helpers.analyticis.analytics_helper.tickets_created_help\":\"Total number of tickets created after search query\",\"txt.admin.helpers.analyticis.analytics_helper.top_clicked_results\":\"Top clicked result\",\"txt.admin.helpers.scheduled_csv_exports_helper.create_schedule\":\"Create schedule\",\"txt.admin.helpers.scheduled_csv_exports_helper.create_schedule_export_now\":\"Create schedule and export now.\",\"txt.admin.helpers.scheduled_csv_exports_helper.test_callback_label\":\"Test callback\",\"txt.admin.helpers.scheduled_csv_exports_helper.delete_schedule_label\":\"Delete schedule\",\"txt.admin.helpers.account_helper.chat_settings_helper.calls_per_agent\":\"{{calls}} per agent\",\"txt.admin.helpers.account_helper.chat_settings_helper.unlimited_label\":\"Unlimited\",\"txt.admin.helpers.account_helper.chat_settings_helper.more_results_label\":\"More results\",\"txt.admin.helpers.account_helper.accounts_helper.an_expired_zendesk_account\":\"THIS IS AN EXPIRED ZENDESK ACCOUNT.\",\"txt.admin.helpers.account_helper.accounts_helper.this_is_a_sandbox\":\"THIS IS A SANDBOX. USE ONLY FOR TESTING.\",\"txt.admin.helpers.account_helper.accounts_helper.by_zendesk_label\":\"by Zendesk\",\"txt.admin.helpers.forum_helper.forum_stats_label\":\"Forum Stats\",\"txt.admin.helpers.forum_helper.entry_stats_label\":\"Forum Entry Stats\",\"txt.admin.helpers.forum_helper.article_stats_label\":\"Article Stats\",\"txt.admin.helpers.forum_helper.idea_stats_label\":\"Idea Stats\",\"txt.admin.helpers.forum_helper.question_stats_label\":\"Question Stats\",\"txt.admin.helpers.voice.settings_helper.any\":\"Any\",\"txt.admin.helpers.voice.settings_helper.date_to_present\":\"{{date}} to Present\",\"txt.admin.helpers.voice.settings_helper.date_to_date\":\"{{start_date}} to {{end_date}}\",\"txt.admin.helpers.voice.settings_helper.before_date\":\"Before {{date}}\",\"txt.admin.helpers.voice.settings_helper.minutes.one\":\"1 minute\",\"txt.admin.helpers.voice.settings_helper.minutes.other\":\"{{count}} minutes\",\"txt.admin.helpers.voice.settings_helper.default\":\"Default\",\"txt.admin.helpers.voice.settings_helper.default_jp\":\"Default (Japanese)\",\"txt.admin.helpers.voice.settings_helper.create_custom_greeting\":\"Create custom greeting\",\"txt.admin.helpers.voice.settings_helper.update_custom_greeting\":\"Update custom greeting\",\"txt.admin.helpers.voice.settings_helper.upload_custom_greeting\":\"Upload custom greeting\",\"txt.admin.helpers.voice.settings_helper.none\":\"None\",\"txt.admin.helpers.voice.settings_helper.reset_greeting\":\"Reset to default greeting\",\"txt.admin.helpers.voice.settings_helper.reset_greeting_jp\":\"Reset to default greeting (Japanese)\",\"txt.admin.helpers.voice.settings_helper.custom\":\"Custom\",\"txt.admin.helpers.voice.settings_helper.for\":\"for\",\"txt.admin.helpers.voice.settings_helper.and\":\"and\",\"txt.admin.helpers.voice.settings_helper.Available_numbers\":\"Available {{mode}} numbers {{for}}{{area_code}}{{and}}{{contains}}in {{country}}\",\"txt.admin.helpers.voice.settings_helper.available\":\"Available\",\"txt.admin.helpers.voice.settings_helper.on_call\":\"On Call\",\"txt.admin.helpers.voice.settings_helper.wrap_up_label\":\"Wrap-up\",\"txt.admin.helpers.voice.settings_helper.not_available\":\"Not Available\",\"txt.admin.helpers.voice.settings_helper.after_missed_calls.one\":\"after 1 missed call\",\"txt.admin.helpers.voice.settings_helper.after_missed_calls.other\":\"after {{count}} missed calls\",\"txt.admin.helpers.voice.settings_helper.after_missed_calls.zero\":\"Never\",\"txt.admin.helpers.ticket_helper.status_new\":\"New\",\"txt.admin.helpers.ticket_helper.status_open\":\"Open\",\"txt.admin.helpers.ticket_helper.status_pending\":\"Pending\",\"txt.admin.helpers.ticket_helper.status_hold\":\"On-hold\",\"txt.admin.helpers.ticket_helper.status_solved\":\"Solved\",\"txt.admin.helpers.ticket_helper.status_closed\":\"Closed\",\"txt.admin.helpers.ticket_helper.ticket_type_no_type_set\":\"No Type Set #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_question\":\"Question #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_incident\":\"Incident #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_problem\":\"Problem #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_task\":\"Task #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.ticket_type_ticket\":\"Ticket #{{ticket_id}}\",\"txt.admin.helpers.ticket_helper.image_title_ticket_caps\":\"Ticket\",\"txt.admin.helpers.tab_helper.yes_option\":\"Yes\",\"txt.admin.helpers.tab_helper.no_option\":\"No\",\"txt.admin.helpers.twitter.settings_helper.shorteners_custom\":\"Custom\",\"txt.admin.helpers.twitter.settings_helper.shorteners_default\":\"Default\",\"txt.admin.helpers.links_helper.suspended_tickets_tab\":\"Suspended tickets\",\"txt.admin.helpers.links_helper.more_tab\":\"More »\",\"txt.admin.helpers.home_helper.unpin_label\":\"(unpin)\",\"txt.admin.helpers.forums_helpers.agents_only_label\":\"Agents only\",\"txt.admin.helpers.user_identities_helper.Name\":\"Name\",\"txt.admin.helpers.user_identities_helper.Language\":\"Language\",\"txt.admin.helpers.user_identities_helper.Friends_Count\":\"Friends Count\",\"txt.admin.helpers.user_identities_helper.Statuses_Count\":\"Statuses Count\",\"txt.admin.helpers.user_identities_helper.Favorites_Count\":\"Favorites Count\",\"txt.admin.helpers.user_identities_helper.Followers_Count\":\"Followers Count\",\"txt.admin.helpers.user_identities_helper.Web\":\"Web\",\"txt.admin.helpers.user_identities_helper.Bio\":\"Bio\",\"txt.admin.helpers.people_helper.role_label_no_permission_set\":\"roles\",\"txt.admin.helpers.widgets_helper.anyone_including_people_loggedout\":\"Anyone, including people who have not logged in\",\"txt.admin.helpers.widgets_helper.logged_in\":\"People who have logged in\",\"txt.admin.helpers.widgets_helper.logged_in_end_users\":\"People who have logged in and are end-users\",\"txt.admin.helpers.widgets_helper.logged_in_agents\":\"People who have logged in and are agents\",\"txt.admin.helpers.widgets_helper.who_are_not_agents\":\"People who are not agents\",\"txt.admin.helpers.widgets_helper.action_preview_widget\":\"Preview widget\",\"txt.admin.helpers.widgets_helper.action_create_widget\":\"Create widget\",\"txt.admin.helpers.widgets_helper.action_update_widget\":\"Update widget\",\"txt.admin.helpers.widgets_helper.action_delete_widget\":\"Delete widget\",\"txt.admin.helpers.widgets_helper.delete_this_widget_confirmation\":\"Delete this widget?\",\"txt.admin.helpers.widgets_helper.remove_widget_from_this_page\":\"remove widget from this page\",\"txt.admin.helpers.widgets_helper.edit_label\":\"edit\",\"txt.admin.helpers.crm_helper.production_label\":\"Production\",\"txt.admin.helpers.crm_helper.sandbox_label\":\"Sandbox\",\"txt.admin.helpers.crm_helper.Requester_email_address\":\"Requester email address\",\"txt.admin.helpers.crm_helper.User_tags\":\"User tags\",\"txt.admin.helpers.crm_helper.Organization_name\":\"Organization name\",\"txt.admin.helpers.crm_helper.Remove\":\"Remove\",\"txt.admin.helpers.crm_helper.Remove_confirm_message\":\"You are about to remove your current selected CRM vendor. Are you sure?\",\"txt.admin.helpers.agreements_helper.status_pending\":\"Pending\",\"txt.admin.helpers.agreements_helper.status_accepted\":\"Accepted\",\"txt.admin.helpers.agreements_helper.status_inactive\":\"Inactive\",\"txt.admin.helpers.agreements_helper.status_failed\":\"Failed\",\"txt.admin.helpers.agreements_helper.status_Rejected\":\"Rejected\",\"txt.admin.helpers.agreements_helper.status_ssl_error\":\"SSL error\",\"txt.admin.helpers.entries_helpers.title_tooltips_is_pinned\":\"Click to attach this to your Zendesk home page. Click again to toggle.\",\"txt.admin.helpers.entries_helpers.title_tooltips_is_locked\":\"Click to prevent further comments from being made on this topic. Click again to toggle.\",\"txt.admin.helpers.entries_helpers.title_tooltips_is_highlighted\":\"Visually highlight this topic within your forums. Click again to toggle.\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_idea.other\":\"Idea forum with {{amount_with_link}} subscribers\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_idea.one\":\"Idea forum with {{amount_with_link}} subscriber\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_question.one\":\"Question forum with {{amount_with_link}} subscriber\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_question.other\":\"Question forum with {{amount_with_link}} subscribers\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_article.one\":\"Article forum with {{amount_with_link}} subscriber\",\"txt.admin.helpers.entries.forum_with_amoung_of_subscribers_article.other\":\"Article forum with {{amount_with_link}} subscribers\",\"txt.admin.helpers.target_helpers.messages_sent.one\":\"1 message sent\",\"txt.admin.helpers.target_helpers.messages_sent.other\":\"{{count}} messages sent\",\"txt.admin.helpers.sharing.agreements.public_comments_allowed\":\"Public comments allowed.\",\"txt.admin.helpers.sharing.agreements.private_comments_only\":\"Private comments only.\",\"txt.admin.helpers.sharing.agreements.sync_and_share_tags\":\"Sync status and share tags\",\"txt.admin.helpers.sharing.agreements.sync_status\":\"Sync status\",\"txt.admin.helpers.sharing.agreements.dont_sync_status_and_share_tags\":\"Don't sync status and share tags\",\"txt.admin.helpers.sharing.agreements.dont_sync_status\":\"Don't sync status\",\"txt.admin.helpers.sharing.agreements.confirm_agreement_deletion\":\"You are about to delete an inactive sharing agreement. Tickets created through this sharing agreement will no longer receive updates. Are you sure you want to continue?\",\"txt.admin.helpers.time_date_helper.unknown\":\"Unknown\",\"txt.admin.helpers.time_date_helper.hours.one\":\"1 hour\",\"txt.admin.helpers.time_date_helper.hours.other\":\"{{count}} hours\",\"txt.admin.helpers.time_date_helper.minutes.one\":\"1 minute\",\"txt.admin.helpers.time_date_helper.minutes.other\":\"{{count}} minutes\",\"txt.admin.helpers.time_date_helper.seconds.one\":\"1 second\",\"txt.admin.helpers.time_date_helper.seconds.other\":\"{{count}} seconds\",\"txt.admin.helpers.payments_helper.paymnet_type_Pending\":\"Pending\",\"txt.admin.helpers.payments_helper.paymnet_type_Paid\":\"Paid\",\"txt.admin.helpers.payments_helper.paymnet_type_Refunded\":\"Refunded\",\"txt.admin.helpers.payments_helper.paymnet_type_Sponsored\":\"Sponsored\",\"txt.admin.helpers.payments_helper.paymnet_type_Invoiced\":\"Invoiced\",\"txt.admin.helpers.payments_helper.paymnet_type_CarryOver\":\"CarryOver\",\"txt.admin.helpers.payments_helper.paymnet_type_PostPay\":\"PostPay\",\"txt.admin.helpers.forums_helper.forum_type_options.articles\":\"Articles - users can vote for the most helpful articles\",\"txt.admin.helpers.forums_helper.forum_type_options.ideas\":\"Ideas - users vote for the best ideas, and you can mark ideas as planned or done\",\"txt.admin.helpers.forums_helper.forum_type_options.questions\":\"Questions - users vote for questions, and you can mark the answer\",\"txt.admin.helpers.forums_helper.forum_sort_options.highlight_latest\":\"Highlighted first, then latest activity\",\"txt.admin.helpers.forums_helper.forum_sort_options.highlight_submit_first\":\"Highlighted first, then submit date (latest first)\",\"txt.admin.helpers.forums_helper.forum_sort_options.highlight_submit_last\":\"Highlighted first, then submit date (latest last)\",\"txt.admin.helpers.forums_helper.forum_sort_options.highlight_alphabetical\":\"Highlighted first, then alphabetically\",\"txt.admin.helpers.forums_helper.forum_sort_options.latest_activity\":\"Latest activity\",\"txt.admin.helpers.forums_helper.forum_sort_options.submit_first\":\"Submit date, latest first\",\"txt.admin.helpers.forums_helper.forum_sort_options.submit_last\":\"Submit date, latest last\",\"txt.admin.helpers.forums_helper.forum_sort_options.alphabetical\":\"Alphabetically by title\",\"txt.admin.helpers.forums_helper.forum_sort_options.most_viewed\":\"Most viewed\",\"txt.admin.helpers.forums_helper.forum_sort_options.most_comments\":\"Most comments\",\"txt.admin.helpers.forums_helper.forum_sort_options.manual\":\"Let me set the order manually (order topics via drag-and-drop in the forum)\",\"txt.admin.helpers.forums_helper.forum_sort_options.most_helpful_first\":\"Most helpful first (as voted by users)\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_group_view\":\"Upgrade to a Plus or Enterprise plan now to get group views\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_group_trigger\":\"Upgrade to a Plus or Enterprise plan now to get group triggers\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_group_automation\":\"Upgrade to a Plus or Enterprise plan now to get group automations\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_group_macro\":\"Upgrade to a Plus or Enterprise plan now to get group macros\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_view\":\"Upgrade to a Plus or Enterprise plan now to get personal views\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_trigger\":\"Upgrade to a Plus or Enterprise plan now to get personal triggers\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_automation\":\"Upgrade to a Plus or Enterprise plan now to get personal automations\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_macro\":\"Upgrade to a Plus or Enterprise plan now to get personal macros\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_and_group_view\":\"Upgrade to a Plus or Enterprise plan now to get personal and group views\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_and_group_trigger\":\"Upgrade to a Plus or Enterprise plan now to get personal and group triggers\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_and_group_automation\":\"Upgrade to a Plus or Enterprise plan now to get personal and group automations\",\"txt.admin.helpers.upsell_helper.upgrade_to_get_personal_and_group_macro\":\"Upgrade to a Plus or Enterprise plan now to get personal and group macros\",\"txt.admin.helpers.billing_helpers.january\":\"1 - January\",\"txt.admin.helpers.billing_helpers.february\":\"2 - February\",\"txt.admin.helpers.billing_helpers.march\":\"3 - March\",\"txt.admin.helpers.billing_helpers.april\":\"4 - April\",\"txt.admin.helpers.billing_helpers.may\":\"5 - May\",\"txt.admin.helpers.billing_helpers.june\":\"6 - June\",\"txt.admin.helpers.billing_helpers.july\":\"7 - July\",\"txt.admin.helpers.billing_helpers.august\":\"8 - August\",\"txt.admin.helpers.billing_helpers.September\":\"9 - September\",\"txt.admin.helpers.billing_helpers.october\":\"10 - October\",\"txt.admin.helpers.billing_helpers.november\":\"11 - November\",\"txt.admin.helpers.billing_helpers.december\":\"12 - December\",\"txt.admin.helpers.billing_helpers.price_for_amount_of_agents_month\":\"${{plan_price}}/month for {{amount}} agents\",\"txt.admin.helpers.billing_helpers.price_for_amount_of_agents_year\":\"${{plan_price}}/year for {{amount}} agents\",\"txt.admin.helpers.billing_helpers.per_addl_agent_month\":\"${{plan_price}}/month per add\\\\'l agent\",\"txt.admin.helpers.billing_helpers.per_addl_agent_year\":\"${{plan_price}}/year per add\\\\'l agent\",\"txt.admin.helpers.billing_helpers.price_per_agent_year\":\"${{plan_price}}/year/agent\",\"txt.admin.helpers.billing_helpers.price_per_agent_month\":\"${{plan_price}}/month/agent\",\"txt.admin.helpers.billing_helpers.agent_with_anual_billing_year\":\"${{plan_price}}/year/agent with annual billing\",\"txt.admin.helpers.billing_helpers.agent_with_anual_billing_month\":\"${{plan_price}}/month/agent with annual billing\",\"txt.admin.helpers.billing_helpers.loyal_customer_pricing\":\"(loyal customer pricing)\",\"txt.admin.helpers.zuora.credit_card_helper.null_value\":\"{{field}} must not be blank.\",\"txt.admin.helpers.zuora.credit_card_helper.invalid_format\":\"{{field}} has an invalid format.\",\"txt.admin.helpers.zuora.credit_card_helper.exceeded_max_length\":\"{{field}} is too long.\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_type\":\"Card Type\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_number\":\"Card Number\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_expiration_month\":\"Expiration Date\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_security_code\":\"CVV\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_holder_name\":\"Cardholder Name\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_country\":\"Country\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_address1\":\"Address 1\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_city\":\"City\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_state\":\"State\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_postal_code\":\"Postal Code\",\"txt.admin.helpers.zuora.credit_card_helper.credit_card_email\":\"Email Address\",\"txt.admin.helpers.view_helper.Out_of_date_items\":\"Out-of-date items are those which have at least one active variant that has been saved before the default variant\",\"txt.admin.helpers.view_helper.Out_of_date_variants\":\"Out-of-date variants are those which have been saved before the default variant.\",\"txt.admin.helpers.view_helper.The_Default_variant_for\":\"The Default variant for a particular Dynamic content item is used in case no variant for the user\\\\'s language exists.\",\"txt.admin.helpers.view_helper.Category\":\"- Category - \",\"txt.admin.helpers.view_helper.By_category_option_label\":\"By category\",\"txt.admin.public.javascript.views.getting_started.sorry_gravatars_cannot_be_deleted\":\"Sorry, gravatars cannot be deleted.\",\"txt.admin.public.javascript.views.getting_started.deleting_image\":\"Deleting image...\",\"txt.admin.public.javascript.views.getting_started.error_while_uploading_image\":\"There was an error uploading the image. Please try again or contact our support team.\",\"txt.admin.public.javascript.views.getting_started.uploading_image\":\"Uploading image...\",\"txt.admin.public.javascript.views.getting_started.signature_updated\":\"Signature updated\",\"txt.admin.public.javascript.views.getting_started.save_signature\":\"Save\",\"txt.admin.public.javascript.views.getting_started.saving_signature\":\"Saving...\",\"txt.admin.public.javascript.views.reports.top_500_searches\":\"Top 500 searches\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_no_results_label\":\"Top 500 searches with no results\",\"txt.admin.public.javascript.views.reports.search.search.top_500_searches_no_results_description\":\"(Avg number of results is 0)\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_no_clicks_label\":\"Top 500 searches with no clicks\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_no_clicks_description\":\"(CTR percentage is 0)\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_tickets_created_label\":\"Top 500 searches with tickets created\",\"txt.admin.public.javascript.views.reports.search.top_500_searches_tickets_created_description\":\"(Tickets created greater than 0)\",\"txt.admin.public.javascript.views.reports.search.percent_of_total_searches_option\":\"Percentage of total searches\",\"txt.admin.public.javascript.views.twitter.search.application.your_search_returned_no_results_twitter\":\"Your search returned no results.\",\"txt.admin.public.javascript.views.twitter.settings.zendesk_twitter_settings.check_your_settings\":\"Check your settings and try again.\",\"txt.admin.public.javascript.views.settings.extensions.testing_connection_please_wait\":\"Testing connection. Please wait.\",\"txt.admin.public.javascript.zd_rule_data.click_to_select_condition_label\":\"Click to select condition.\",\"txt.admin.public.javascript.zd_rule_data.click_to_select_condition_label_with_dashes\":\"-- Click to select condition. --\",\"txt.admin.public.javascript.zd_rule_data.click_to_select_action_label\":\"Click to select action.\",\"txt.admin.public.javascript.zd_rule_data.click_to_select_action_label_with_dashes\":\"-- Click to select action. --\",\"txt.admin.public.javascript.zd_rule.add_condition_label\":\"Add condition\",\"txt.admin.public.javascript.zd_rule.view_available_placeholders_label\":\"View available placeholders »\",\"txt.admin.public.javascript.zd_rule.set_tags_description\":\"This action will remove existing tags and replace with the tags you specify (use spaces to separate individual tags)\",\"txt.admin.public.javascript.zd_rule.current_tags_description\":\"This action will add the tags you specify to existing tags (use spaces to separate individual tags)\",\"txt.admin.public.javascript.zd_rule.remove_tags_description\":\"This action will remove the tags you specify from ticket if present (use spaces to separate individual tags)\",\"txt.admin.public.javascript.zd_rule.inactive_agent\":\"(Value no longer exists. Choose another.)\",\"txt.admin.public.javascript.zd_rule.remove_label\":\"Remove\",\"txt.admin.public.javascript.zd_rule.created_tickets_label\":\"Created tickets\",\"txt.admin.public.javascript.zd_rule.resolved_tickets_label\":\"Resolved tickets\",\"txt.admin.public.javascript.zd_rule.unsolved_tickets_label\":\"Unsolved tickets\",\"txt.admin.public.javascript.zd_rule.old_tickets_label\":\"Old tickets\",\"txt.admin.public.javascript.zd_rule.all_tickets_label\":\"All tickets\",\"txt.admin.public.javascript.zd_rule.legend_for_this_data_series_label\":\"Legend for this data series\",\"txt.admin.public.javascript.zd_rule.text_label\":\"Text:\",\"txt.admin.public.javascript.zd_rule.message_label\":\"Message:\",\"txt.admin.public.javascript.zd_rule.mention_keep_it_short\":\"@mention and a shortened ticket URL will be added to the message. Keep it short!\",\"txt.admin.public.javascript.zd_rule.email_subject_label\":\"Email subject:\",\"txt.admin.public.javascript.zd_rule.email_body_label\":\"Email body:\",\"txt.admin.public.javascript.header_renderer.days_left_in_trial_label\":\"days left in trial\",\"txt.admin.public.javascript.header_renderer.help\":\"help\",\"txt.admin.public.javascript.header_renderer.days_left_in_trial_label_with_params\":\"{{count}} days left in trial\",\"txt.admin.public.javascript.stats.forum_stats.vs_for_average_topic\":\"(vs. {{total_stats}} for average topic)\",\"txt.admin.public.javascripts.views.people.users_edit.assigning_new_role\":\"You are assigning a new role to an agent with legacy permissions. The agent will not be able to return to the legacy permissions role. Do you want to continue?\",\"txt.admin.public.javascripts.views.people.users_edit.downgrading_role\":\"You are changing an agent to an end-user. All open tickets assigned to this agent will become unassigned. Do you want to continue?\",\"txt.admin.public.javascripts.views.voice.voice_timer.time\":\"{{minutes}}m {{seconds}}s\",\"txt.admin.public.javascripts.views.voice.call_console.incoming_call\":\"Incoming call\",\"txt.admin.public.javascripts.views.voice.call_console.outbound_call\":\"Outbound Call\",\"txt.admin.public.javascripts.views.voice.call_console.call_ended\":\"Call ended\",\"txt.admin.public.javascripts.views.voice.call_console.waiting\":\"Waiting\",\"txt.admin.public.javascripts.views.voice.call_console.incoming_call_answer_in\":\"Incoming call: Answer in\",\"txt.admin.public.javascripts.views.voice.call_console.incoming_call_accept_in\":\"Incoming call: Accept in\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.calling_you_at\":\"Calling you at {{number}}. Your recording will be added as a custom greeting when complete.\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.couldnt_complete_recording\":\"We couldn't complete the recording. Please try again.\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.error_resetting_greeting\":\"There was an error updating your greeting. Please try again.\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.error_updating_greeting\":\"There was an error resetting your greeting. Please try again.\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.empty_greeting_confirm\":\"This will cause the greeting to be skipped and any custom recording for this greeting will be removed. Are you sure?\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.this_will_reset\":\"This will reset the greeting to the default and any custom recording for this greeting will be removed. Are you sure?\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.play\":\"Play\",\"txt.admin.public.javascripts.views.voice.settings.greeting_config.pause\":\"Pause\",\"txt.admin.public.javascripts.views.voice.voice_countdown_timer.seconds\":\"{{seconds}}s\",\"txt.admin.public.javascripts.views.shared._alert.your_account_no_longer\":\"Your account no longer has sufficient permissions to read tweets on behalf of:\",\"txt.admin.public.javascripts.views.shared._alert.reauthorize_twitter\":\"Reauthorize with Twitter to continue receiving tweets. Or hide this notice.\",\"txt.admin.public.javascripts.views.shared._alert.your_account_not_longer_permissions_facebook\":\"Your account no longer has sufficient permissions to convert Facebook Wall posts from:\",\"txt.admin.public.javascripts.views.shared._alert.reauthorize_facebook\":\"Reauthorize with Facebook to continue converting Wall posts. Or hide this notice.\",\"txt.admin.public.javascripts.views.settings.account.oops_number_of_agents_is_Required\":\"Number of agents is required\",\"txt.admin.public.javascripts.views.settings.account.oops_this_plan_requires_at_least\":\"This plan requires at least {{number_of_agents}} agent(s)\",\"txt.admin.public.javascripts.views.settings.account.oops_this_plan_allows_no_more_than\":\"This plan allows no more than {{number_agents}} agents\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.record_title\":\"Record screencast\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_title\":\"Screencasting in forums requires a premium Screenr account, which is $49/month or $499/year.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_body\":\"You can easily upgrade your Screenr account from Zendesk. To get started, agree to Screenr’s Terms of Service.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_tos_label\":\"I agree to Screenr’s Terms of Service.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_validation_message\":\"You must agree with the Screenr terms and conditions to upgrade your account.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_submit\":\"Upgrade Screenr Account\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.upgrade_link_label\":\"Click the link below to provide your payment information to Screenr:\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.dunning_body\":\"Check your email for a recent message from Screenr on how to update your payment information. If you are unable to access your account, contact Screenr support at support@screenr.com.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.dunning_title\":\"There is a problem with the credit card on file on your Screenr account.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.on_trial_title\":\"Sorry, screencasting for forums is not available to trial accounts.\",\"txt.admin.public.javascripts.tiny_mce.plugins.zdscreencasts.editor_plugin.on_trial_submit\":\"OK\",\"txt.admin.public.javascripts.widgets.you_can_drag_and_drop_widgets\":\"You can drag and drop widgets to rearrange them\",\"txt.admin.models.rules.rule.at_least_one_action_trigger\":\"Trigger must contain at least one action\",\"txt.admin.models.rules.rule.at_least_one_action_automation\":\"Automation must contain at least one action\",\"txt.admin.models.rules.rule.at_least_one_condition_trigger\":\"Trigger must contain at least one condition\",\"txt.admin.models.rules.rule.require_properties_error_view\":\"View must test for at least one of the following ticket properties in the ALL conditions section: Status, Type, Group, Assignee, Requester.\",\"txt.admin.models.rules.rule.require_properties_error_automation\":\"Automation must test for at least one of the following ticket properties in the ALL conditions section: Status, Type, Group, Assignee, Requester.\",\"txt.admin.models.rules.rule.group_id_cannot_be_blank\":\"The Group assignment cannot be blank\",\"txt.admin.models.rules.rule.assignee_id_cannot_be_blank\":\"The Agent assignment cannot be blank\",\"txt.admin.models.rules.rule.organization_id_cannot_be_blank\":\"The Organization cannot be blank\",\"txt.admin.models.rules.rule.via_id_cannot_be_blank\":\"The Channel cannot be blank\",\"txt.admin.models.rules.rule.recipient_cannot_be_blank\":\"The Request received at email cannot be blank\",\"txt.admin.models.rules.rule.tag_cannot_be_blank\":\"The Tag cannot be blank\",\"txt.admin.models.rules.rule.macro_id_cannot_be_blank\":\"The Macro reference cannot be blank\",\"txt.admin.models.rules.rule.notification_user_cannot_be_blank\":\"The Email user cannot be blank\",\"txt.admin.models.rules.rule.notification_group_cannot_be_blank\":\"The Email group cannot be blank\",\"txt.admin.models.rules.rule.notification_target_cannot_be_blank\":\"The Notify target cannot be blank\",\"txt.admin.models.rules.rule.inactive_agent\":\"The previous user was deleted. Please choose another.\",\"txt.admin.models.rules.rule.status_cannot_be_reset\":\"Status cannot be set to New\",\"txt.admin.models.rules.rule.updated_by_type\":\"Latest updater type (agent/end-user)\",\"txt.admin.models.rules.rule.ticket_type_label\":\"Ticket type\",\"txt.admin.models.rules.rule.latest_update_by_assignee\":\"Latest update by assignee\",\"txt.admin.models.rules.rule.assignee_label\":\"Assignee\",\"txt.admin.models.rules.rule.request_date_label\":\"Request date\",\"txt.admin.models.rules.rule.solved_date\":\"Solved date\",\"txt.admin.models.rules.rule.latest_update_by_requester\":\"Latest update by requester\",\"txt.admin.models.rules.rule.latest_update\":\"Latest update\",\"txt.admin.models.rules.rule.assigned_date_label\":\"Assigned date\",\"txt.admin.models.rules.rule.copy_of_label\":\"Copy of {{rule_title}}\",\"txt.admin.models.rules.rule.at_least_one_action\":\"{{rule_name}} must contain at least one action\",\"txt.admin.models.rules.rule.at_least_one_condition\":\"{{rule_name}} must contain at least one condition\",\"txt.admin.models.rules.rule.require_properties_error\":\"{{type_of_rule}} MUST test for at least one of the following ticket properties in the ALL conditions section: Status, Type, Group, Assignee, Requester.\",\"txt.admin.models.rules.rule_dictionary.delimiter\":\" ----------------------- \",\"txt.admin.models.rules.rule_dictionary.request_date_label\":\"Request date\",\"txt.admin.models.rules.rule_dictionary.ticket_channel_label\":\"Ticket channel\",\"txt.admin.models.rules.rule_dictionary.status_label\":\"Status\",\"txt.admin.models.rules.rule_dictionary.priority_label\":\"Priority\",\"txt.admin.models.rules.rule_dictionary.type_label\":\"Type\",\"txt.admin.models.rules.rule_dictionary.group_label\":\"Group\",\"txt.admin.models.rules.rule_dictionary.assignee_label_cap\":\"Assignee\",\"txt.admin.models.rules.rule_dictionary.requester_label_cap\":\"Requester\",\"txt.admin.models.rules.rule_dictionary.set_tags_label\":\"Set tags\",\"txt.admin.models.rules.rule_dictionary.add_tags_label\":\"Add tags\",\"txt.admin.models.rules.rule_dictionary.remove_tags_label\":\"Remove tags\",\"txt.admin.models.rules.rule_dictionary.organization_label\":\"Organization\",\"txt.admin.models.rules.rule_dictionary.updater_label\":\"Updater\",\"txt.admin.models.rules.rule_dictionary.comment_is_label\":\"Comment is...\",\"txt.admin.models.rules.rule_dictionary.comment_text_label\":\"Comment text...\",\"txt.admin.models.rules.rule_dictionary.description_label\":\"Description...\",\"txt.admin.models.rules.rule_dictionary.macro_reference_label\":\"Macro reference\",\"txt.admin.models.rules.rule_dictionary.ticket_is_label\":\"Ticket is...\",\"txt.admin.models.rules.rule_dictionary.ticket_was_received_at_label\":\"Ticket was received at\",\"txt.admin.models.rules.rule_dictionary.satisfaction_label\":\"Satisfaction\",\"txt.admin.models.rules.rule_dictionary.resolution_time_in_hours_label\":\"Resolution time in hours\",\"txt.admin.models.rules.rule_dictionary.hours_since_created_label\":\"Hours since created\",\"txt.admin.models.rules.rule_dictionary.hours_since_opened_label\":\"Hours since opened\",\"txt.admin.models.rules.rule_dictionary.hours_since_pending_label\":\"Hours since pending\",\"txt.admin.models.rules.rule_dictionary.hours_since_hold_label\":\"Hours since on-hold\",\"txt.admin.models.rules.rule_dictionary.hours_since_solved_label\":\"Hours since solved\",\"txt.admin.models.rules.rule_dictionary.hours_since_closed_label\":\"Hours since closed\",\"txt.admin.models.rules.rule_dictionary.hours_since_assigned_label\":\"Hours since assigned\",\"txt.admin.models.rules.rule_dictionary.hours_since_update_label\":\"Hours since update\",\"txt.admin.models.rules.rule_dictionary.hours_since_requester_update_label\":\"Hours since requester update\",\"txt.admin.models.rules.rule_dictionary.hours_since_assignee_update_label\":\"Hours since assignee update\",\"txt.admin.models.rules.rule_dictionary.hours_since_due_date_label\":\"Hours since due date\",\"txt.admin.models.rules.rule_dictionary.hours_until_due_date_label\":\"Hours until due date\",\"txt.admin.models.rules.rule_dictionary.email_user_label\":\"Email user\",\"txt.admin.models.rules.rule_dictionary.email_group_label\":\"Email group\",\"txt.admin.models.rules.rule_dictionary.notify_target_label\":\"Notify target\",\"txt.admin.models.rules.rule_dictionary.response_description_label\":\"Response/description\",\"txt.admin.models.rules.rule_dictionary.comment_mode_label\":\"Comment mode\",\"txt.admin.models.rules.rule_dictionary.tweet_requester_label\":\"Tweet requester\",\"txt.admin.models.rules.rule_dictionary.twitter_followers_are_label\":\"Requester's Twitter followers are...\",\"txt.admin.models.rules.rule_dictionary.number_of_tweets_is_label\":\"Requester's number of tweets is...\",\"txt.admin.models.rules.rule_dictionary.is_verified_by_twitter_label\":\"Requester is verified by Twitter\",\"txt.admin.models.rules.rule_dictionary.is_label\":\"is\",\"txt.admin.models.rules.rule_dictionary.is_not_label\":\"is not\",\"txt.admin.models.rules.rule_dictionary.less_than_label\":\"less than\",\"txt.admin.models.rules.rule_dictionary.greater_than_label\":\"greater than\",\"txt.admin.models.rules.rule_dictionary.changed_label\":\"changed\",\"txt.admin.models.rules.rule_dictionary.changed_to_label\":\"changed to\",\"txt.admin.models.rules.rule_dictionary.changed_from_label\":\"changed from\",\"txt.admin.models.rules.rule_dictionary.not_changed_to_label\":\"not changed to\",\"txt.admin.models.rules.rule_dictionary.not_changed_label\":\"Not changed\",\"txt.admin.models.rules.rule_dictionary.not_changed_from_label\":\"not changed from\",\"txt.admin.models.rules.rule_dictionary.contains_at_leat_one_label\":\"contains at least one of the following\",\"txt.admin.models.rules.rule_dictionary.contains_none_label\":\"contains none of the following\",\"txt.admin.models.rules.rule_dictionary.public_label\":\"Public\",\"txt.admin.models.rules.rule_dictionary.private_label\":\"Private\",\"txt.admin.models.rules.rule_dictionary.present_label\":\"present (public or private)\",\"txt.admin.models.rules.rule_dictionary.present_and_requester_can_see_comment_label\":\"present, and requester can see the comment\",\"txt.admin.models.rules.rule_dictionary.created_label\":\"Created\",\"txt.admin.models.rules.rule_dictionary.updated_label\":\"Updated\",\"txt.admin.models.rules.rule_dictionary.assignee_label\":\"(assignee)\",\"txt.admin.models.rules.rule_dictionary.requester_label\":\"(requester)\",\"txt.admin.models.rules.rule_dictionary.current_user_label\":\"(current user)\",\"txt.admin.models.rules.rule_dictionary.current_groups_label\":\"(current groups)\",\"txt.admin.models.rules.rule_dictionary.assigned_group_label\":\"(assigned group)\",\"txt.admin.models.rules.rule_dictionary.all_agents_label\":\"(all agents)\",\"txt.admin.models.rules.rule_dictionary.is_label_cap\":\"Is\",\"txt.admin.models.rules.rule_dictionary.is_not_label_cap\":\"Is not\",\"txt.admin.models.rules.rule_dictionary.less_than_label_cap\":\"Less than\",\"txt.admin.models.rules.rule_dictionary.greater_than_label_cap\":\"Greater than\",\"txt.admin.models.rules.rule_dictionary.changed_label_cap\":\"Changed\",\"txt.admin.models.rules.rule_dictionary.changed_to_label_cap\":\"Changed to\",\"txt.admin.models.rules.rule_dictionary.changed_from_label_cap\":\"Changed from\",\"txt.admin.models.rules.rule_dictionary.not_changed_label_cap\":\"Not changed\",\"txt.admin.models.rules.rule_dictionary.not_changed_to_label_cap\":\"Not changed to\",\"txt.admin.models.rules.rule_dictionary.not_changed_from_label_cap\":\"Not changed from\",\"txt.admin.models.rules.rule_dictionary.contains_at_least_one_of_the_following_label\":\"Contains at least one of the following\",\"txt.admin.models.rules.rule_dictionary.contains_none_of_the_following_label\":\"Contains none of the following\",\"txt.admin.models.rules.rule_dictionary.contains_at_least_one_word_label\":\"Contains at least one of the following words\",\"txt.admin.models.rules.rule_dictionary.contains_none_of_following_words__label\":\"Contains none of the following words\",\"txt.admin.models.rules.rule_dictionary.contains_following_string_label\":\"Contains the following string\",\"txt.admin.models.rules.rule_dictionary.contains_not_following_string_label\":\"Does not contain the following string\",\"txt.admin.models.rules.rule_dictionary.web_form_label\":\"Web form\",\"txt.admin.models.rules.rule_dictionary.email_label\":\"Email\",\"txt.admin.models.rules.rule_dictionary.chat_label\":\"Chat\",\"txt.admin.models.rules.rule_dictionary.twitter_label\":\"Twitter\",\"txt.admin.models.rules.rule_dictionary.twitter_dm_label\":\"Twitter DM\",\"txt.admin.models.rules.rule_dictionary.twitter_favorites_label\":\"Twitter Favorite\",\"txt.admin.models.rules.rule_dictionary.voicemail_label\":\"Voicemail\",\"txt.admin.models.rules.rule_dictionary.phone_call_label\":\"Phone call (incoming)\",\"txt.admin.models.rules.rule_dictionary.phone_call_outbound_label\":\"Phone call (outgoing)\",\"txt.admin.models.rules.rule_dictionary.get_satisfaction_label\":\"Get Satisfaction\",\"txt.admin.models.rules.rule_dictionary.feedback_tab_label\":\"Feedback Tab\",\"txt.admin.models.rules.rule_dictionary.web_service_api_label\":\"Web service (API)\",\"txt.admin.models.rules.rule_dictionary.trigger_or_automation_label\":\"Trigger or automation\",\"txt.admin.models.rules.rule_dictionary.forum_topic_label\":\"Forum topic\",\"txt.admin.models.rules.rule_dictionary.closed_ticket_label\":\"Closed ticket\",\"txt.admin.models.rules.rule_dictionary.ticket_sharing_label\":\"Ticket sharing\",\"txt.admin.models.rules.rule_dictionary.facebook_post_label\":\"Facebook Post\",\"txt.admin.models.rules.rule_dictionary.facebook_message_label\":\"Facebook Private Message\",\"txt.admin.models.rules.rule_dictionary.ticket_update_via_label\":\"Ticket update via\",\"txt.admin.models.rules.rule_dictionary.set_subject_label\":\"Set subject\",\"txt.admin.models.rules.rule_dictionary.ccs_label\":\"CCs\",\"txt.admin.models.rules.rule_dictionary.add_cc_label\":\"Add CC\",\"txt.admin.models.rules.rule_dictionary.current_user_label_cap\":\"Current user\",\"txt.admin.models.rules.rule_dictionary.ticket_received_at_label\":\"Ticket received at...\",\"txt.admin.models.rules.rule_dictionary.within_business_hours_label\":\"Within business hours?\",\"txt.admin.models.rules.rule_dictionary.ticket_satisfaction_label\":\"Ticket Satisfaction\",\"txt.admin.models.rules.rule_dictionary.comment_description_label\":\"Comment/description\",\"txt.admin.models.rules.rule_dictionary.share_ticket_with_label\":\"Share ticket with\",\"txt.admin.models.rules.rule_dictionary.apply_macro_label\":\"Apply macro\",\"txt.admin.models.rules.rule_dictionary.apply_macro_after_update_label\":\"Apply macro after update\",\"txt.admin.models.rules.rule_dictionary.reopens_label\":\"Reopens\",\"txt.admin.models.rules.rule_dictionary.agent_replies_label\":\"Agent replies\",\"txt.admin.models.rules.rule_dictionary.assignee_stations_label\":\"Assignee stations\",\"txt.admin.models.rules.rule_dictionary.group_stations_label\":\"Group stations\",\"txt.admin.models.rules.rule_dictionary.requesters_language_label\":\"Requester's language\",\"txt.admin.models.rules.rule_dictionary.cancel_update_beta_label\":\"Cancel update (beta)\",\"txt.admin.models.rules.rule_dictionary.cancel_update_beta_error_message\":\"Cancel update and display the following error message (this is currently a beta feature):\",\"txt.admin.models.rules.rule_dictionary.good_label\":\"Good\",\"txt.admin.models.rules.rule_dictionary.good_with_comment_label\":\"Good with comment\",\"txt.admin.models.rules.rule_dictionary.bad_label\":\"Bad\",\"txt.admin.models.rules.rule_dictionary.bad_with_comment_label\":\"Bad with comment\",\"txt.admin.models.rules.rule_dictionary.offered_label\":\"Offered\",\"txt.admin.models.rules.rule_dictionary.unoffered_label\":\"Unoffered\",\"txt.admin.models.rules.rule_dictionary.offered_to_requester_label\":\"offered to requester\",\"txt.admin.models.rules.rule_dictionary.yes_label\":\"Yes\",\"txt.admin.models.rules.rule_dictionary.no_label\":\"No\",\"txt.admin.models.rules.rule_dictionary.present_requester_can_see_label_caps\":\"Present, and requester can see the comment\",\"txt.admin.models.rules.rule_dictionary.presente_label_caps\":\"Present (public or private)\",\"txt.admin.models.rules.rule_dictionary.business_is_label\":\"(business) Is\",\"txt.admin.models.rules.rule_dictionary.business_greater_than_label\":\"(business) Greater than\",\"txt.admin.models.rules.rule_dictionary.business_less_than_label\":\"(business) Less than\",\"txt.admin.models.rules.rule_dictionary.calendar_is_label\":\"(calendar) Is\",\"txt.admin.models.rules.rule_dictionary.calendar_greater_than_label\":\"(calendar) Greater than\",\"txt.admin.models.rules.rule_dictionary.calendar_less_than_label\":\"(calendar) Less than\",\"txt.admin.models.rules.rule_dictionary.first_reply_time_in_hours_label\":\"First reply time in hours\",\"txt.admin.models.rules.rule_dictionary.first_reply_time_in_hours\":\"First resolution time in hours\",\"txt.admin.models.rules.rule_dictionary.full_resolution_time_in_hours_label\":\"Full resolution time in hours\",\"txt.admin.models.rules.rule_dictionary.agent_wait_time_hours_label\":\"Agent wait time in hours\",\"txt.admin.models.rules.rule_dictionary.requester_wait_time_hours_label\":\"Requester wait time in hours\",\"txt.admin.models.rules.rule_dictionary.on_hold_time_hours_label\":\"On-hold time in hours\",\"txt.admin.models.rules.no_category_label\":\"(no category)\",\"txt.admin.models.rules.automation.error_automation_must_have_action\":\"Automation must contain an action that nullifies a condition. For example, if you have a condition testing for \\\"Priority Is High\\\", you could have an action setting \\\"Priority Is Urgent\\\".\",\"txt.admin.models.rules.automation.automation_must_contain_one_property_error\":\"Automation must contain at least one property changing action.\",\"txt.admin.models.ticket_fields.field_checkbox.tag_cannot_contain_special_characters\":\"Tag cannot contain special characters. Use only underscore and regular characters.\",\"txt.admin.models.ticket_fields.field_checkbox.tag_is_already_use\":\"The tag {{tag}} is already used in a custom field drop-down or checkbox.\",\"txt.admin.models.ticket_fields.field_regexp.undefined_sequence\":\"undefined (?...) sequence: /{{regexp}}/\",\"txt.admin.models.ticket_fields.field_tagger.must_have_tag\":\"must have a tag\",\"txt.admin.models.ticket_fields.field_tagger.cannot_have_more_than_one_tag\":\"cannot have more than one tag\",\"txt.admin.models.ticket_fields.field_tagger.cannot_contain_special_characters\":\"cannot contain special characters. Use only underscore and regular characters.\",\"txt.admin.models.ticket_fields.field_tagger.unique_tag_singular\":\"must each have a unique tag. The tag {{tags}} is currently used more than once.\",\"txt.admin.models.ticket_fields.field_tagger.unique_tag_plural\":\"must each have a unique tag. The tags {{tags}} are currently used more than once.\",\"txt.admin.models.ticket_fields.field_tagger.tag_already_used_singular\":\"The tag {{tags}} is already used in a custom field drop-down or checkbox.\",\"txt.admin.models.ticket_fields.field_tagger.tag_already_used_plural\":\"The tags {{tags}} are already used in a custom field drop-down or checkbox.\",\"txt.admin.models.ticket_fields.field_tagger.must_contain_least_one_option\":\"must contain at least one option\",\"txt.admin.models.ticket_field.ticket_field.field_cannot_be_deactivated\":\"Field cannot be deactivated\",\"txt.admin.models.ticket_field.ticket_field.field_cannot_be_deleted\":\"Field cannot be deleted\",\"txt.admin.models.ticket_field.ticket_field_entry.cannot_be_saved_as_ticket_field\":\"cannot be saved as a ticket field entry\",\"txt.admin.models.ticket_field.ticket_field_entry.must_have_account_id\":\"must have an account_id\",\"txt.admin.models.ticket_field.ticket_field_entry.account_id_must_match\":\"account_id must match the ticket\",\"txt.admin.models.sla.immediately_label\":\"immediately\",\"txt.admin.models.sla.within_one_hour_label\":\"within 1 hour\",\"txt.admin.models.sla.within_hours_label\":\"within {{hours}} hours\",\"txt.admin.models.sla.within_one_business_hour_label\":\"within 1 business hour\",\"txt.admin.models.sla.within_business_hours_label\":\"within {{hours}} business hours\",\"txt.admin.models.sla.assigned_to_agent_label\":\"Assigned to agent\",\"txt.admin.models.sla.solved_label\":\"Solved\",\"txt.admin.models.sla.any_label\":\"Any\",\"txt.admin.models.sla.less_than_label\":\"Less than\",\"txt.admin.models.sla.greater_than_label\":\"Greater than\",\"txt.admin.models.sla.no_organization_label\":\"(no organization)\",\"txt.admin.models.sla.unassigned_label\":\"Unassigned\",\"txt.admin.models.sla.unsolved_label\":\"Unsolved\",\"txt.admin.models.sla.priority_is\":\"{{priority_type}} priority\",\"txt.admin.models.sla.greater_than_priority\":\"higher than {{priority_type}} priority\",\"txt.admin.models.sla.less_than_priority\":\"less than {{priority_type}} priority\",\"txt.admin.models.sla.of_label\":\"of\",\"txt.admin.models.sla.in_no_organization_label\":\"in no organization\",\"txt.admin.models.sla.in_organization_name\":\"in organization {{organization_name}}\",\"txt.admin.models.sla.with_a_priority_label\":\"with a priority\",\"txt.admin.models.sla.must_be_assigned_to_agent\":\"must be assigned to an agent\",\"txt.admin.models.sla.and_solved\":\"and solved\",\"txt.admin.models.sla.reach_limit_of_active_sla\":\"You have reached your limit of {{active_sla_limit}} active SLA targets. You can deactivate an existing SLA to add a new one.\",\"txt.admin.models.sla.type_of_ticket.incident\":\"Incidents with priority\",\"txt.admin.models.sla.type_of_ticket.question\":\"Questions with priority\",\"txt.admin.models.sla.type_of_ticket.problem\":\"Problems with priority\",\"txt.admin.models.sla.type_of_ticket.ticket\":\"Tickets with priority\",\"txt.admin.models.sla.type_of_priority.urgent\":\"urgent in {{name_of_organization}}: \",\"txt.admin.models.sla.type_of_priority.high\":\"high in {{name_of_organization}}: \",\"txt.admin.models.sla.type_of_priority.normal\":\"normal in {{name_of_organization}}: \",\"txt.admin.models.sla.type_of_priority.low\":\"low in {{name_of_organization}}: \",\"txt.admin.models.sla.type_of_ticket_and_organization.incident\":\"Incidents in {{organization}}: \",\"txt.admin.models.sla.type_of_ticket_and_organization.question\":\"Questions in {{organization}}: \",\"txt.admin.models.sla.type_of_ticket_and_organization.problem\":\"Problems in {{organization}}: \",\"txt.admin.models.sla.type_of_ticket_and_organization.ticket\":\"Tickets in {{organization}}: \",\"txt.admin.models.sla.name_of_organization_no_organization_label\":\"no organization\",\"txt.admin.models.sla.ticket_must_be_assigned_to_agent_and_solved\":\"Must be assigned to an agent within {{time_frame_to_be_assigned}} and must be solved within {{time_frame_to_be_solved}}\",\"txt.admin.models.sla.ticket_must_be_assigned_immediatly_to_agent_and_solved\":\"Must be assigned to an agent immediately and must be solved within {{time_frame_to_be_solved}}\",\"txt.admin.models.sla.one_hour_label\":\"1 hour\",\"txt.admin.models.sla.hours_label\":\"{{hours}} hours\",\"txt.admin.models.sla.one_business_hour_label\":\"1 business hour\",\"txt.admin.models.sla.business_hours_label\":\"{{hours}} business hours\",\"txt.admin.models.sla.type_of_priority_when_no_organization.urgent\":\"Urgent: \",\"txt.admin.models.sla.type_of_priority_when_no_organization.high\":\"High: \",\"txt.admin.models.sla.type_of_priority_when_no_organization.normal\":\"Normal: \",\"txt.admin.models.sla.type_of_priority_when_no_organization.low\":\"Low: \",\"txt.admin.models.sla.type_of_ticket_with_no_organization.incident\":\"Incidents: \",\"txt.admin.models.sla.type_of_ticket_with_no_organization.question\":\"Questions: \",\"txt.admin.models.sla.type_of_ticket_with_no_organization.problem\":\"Problems: \",\"txt.admin.models.sla.type_of_ticket_with_no_organization.ticket\":\"Tickets: \",\"txt.admin.models.sla.unassigned_with_time\":\"Unassigned in {{amount}}h\",\"txt.admin.models.sla.unsolved_with_time\":\"Unsolved in {{amount}}h\",\"txt.admin.models.jobs.user_xml_export_job.enqueued_message\":\"Your XML export is being built. You will receive email with a download link shortly.\",\"txt.admin.models.jobs.user_xml_export_job.throttled_message\":\"You can request a report file only once per day. Try again later.\",\"txt.admin.models.jobs.user_xml_export_job.latest_message\":\"You can also download the latest version of the export.\",\"txt.admin.models.jobs.report_feed_job.enqueued_message\":\"Your report file is being built. You will receive email with a download link shortly.\",\"txt.admin.models.jobs.report_feed_job.throttled_message\":\"You can request a report file only once every 2 hours. Try again later.\",\"txt.admin.models.jobs.report_feed_job.subject\":\"Your report data is ready\",\"txt.admin.models.jobs.report_feed_job.message_1\":\"Your report has been generated and can be downloaded from the following location:\",\"txt.admin.models.jobs.report_feed_job.message_2\":\"The download link is available for at least three days\",\"txt.admin.models.jobs.view_csv_job.enqueued\":\"We are building the requested CSV file for you. You will receive email with a download link shortly.\",\"txt.admin.models.jobs.view_csv_job.throttled\":\"Your CSV file request frequency limit has been exceeded. Try again later.\",\"txt.admin.models.jobs.view_csv_job.latest\":\"Or download the latest version of the CSV file.\",\"txt.admin.models.suspended_ticket.suspended_ticket_already_recovered\":\"Suspended ticket was already recovered.\",\"txt.admin.models.voice.number_support.anonymous\":\"Anonymous\",\"txt.admin.models.voice.number_support.browser\":\"Browser\",\"txt.admin.models.voice.number_support.unknown\":\"Unknown\",\"txt.admin.models.voice.number_support.blocked\":\"Blocked\",\"txt.admin.models.voice.number_support.restricted\":\"Restricted\",\"txt.admin.models.voice.availability.available\":\"Available\",\"txt.admin.models.voice.availability.on_call\":\"On Call\",\"txt.admin.models.voice.availability.wrap_up\":\"Wrap-up\",\"txt.admin.models.voice.availability.not_available\":\"Not Available\",\"txt.admin.models.voice.account_mailer.thank_you_for_trying_voice\":\"Thank you for trying Zendesk Voice!\",\"txt.admin.models.voice.account_mailer.expired_voice_credit\":\"Your account \\\"{{account}}\\\" has used its free Zendesk Voice credit\",\"txt.admin.models.voice.account_mailer.deleted_number_warning\":\"Your Zendesk Voice phone number {{number}} has been removed from your account\",\"txt.admin.models.voice.account_mailer.inactive_number_email\":\"Your Zendesk Voice number {{number}} will expire in {{days_left}} days\",\"txt.admin.models.voice.calls.ticket_creation.phone_call_from\":\"Phone Call from\",\"txt.admin.models.voice.calls.ticket_creation.phone_call_to\":\"Phone Call to\",\"txt.admin.models.voice.calls.ticket_creation.voicemail_from\":\"Voicemail from\",\"txt.admin.models.voice.calls.ticket_creation.called_by\":\"Called by\",\"txt.admin.models.voice.calls.ticket_creation.call_to\":\"Call to\",\"txt.admin.models.voice.calls.ticket_creation.call_from\":\"Call from\",\"txt.admin.models.voice.calls.ticket_creation.time_of_call\":\"Time of call\",\"txt.admin.models.voice.calls.ticket_creation.answered_by\":\"Answered by\",\"txt.admin.models.voice.calls.ticket_creation.caller\":\"Caller\",\"txt.admin.models.voice.calls.ticket_creation.calling\":\"Calling\",\"txt.admin.models.voice.calls.presenter.unknown\":\"Unknown\",\"txt.admin.models.voice.calls.presenter.voicemail\":\"Voicemail\",\"txt.admin.models.voice.calls.presenter.Completed\":\"Completed\",\"txt.admin.models.voice.calls.presenter.Abandoned\":\"Abandoned\",\"txt.admin.models.voice.calls.presenter.Pending\":\"Pending\",\"txt.admin.models.voice.calls.presenter.Browser\":\"Browser\",\"txt.admin.models.voice.calls.presenter.Retrieving_charge\":\"Retrieving charge\",\"txt.admin.models.voice.calls.charge_presenter.canceled\":\"Canceled\",\"txt.admin.models.voice.calls.charge_presenter.completed\":\"Completed\",\"txt.admin.models.voice.calls.charge_presenter.queued\":\"Queued\",\"txt.admin.models.voice.calls.charge_presenter.in-progress\":\"In Progress\",\"txt.admin.models.voice.calls.charge_presenter.ringing\":\"Ringing\",\"txt.admin.models.voice.calls.charge_presenter.failed\":\"Failed\",\"txt.admin.models.voice.calls.charge_presenter.busy\":\"Busy\",\"txt.admin.models.voice.calls.charge_presenter.no-answer\":\"No Answer\",\"txt.admin.models.voice.calls.charge_presenter.Pending\":\"Pending\",\"txt.admin.models.voice.calls.charge_presenter.Transcription\":\"Transcription\",\"txt.admin.models.voice.calls.export_job.enqueued\":\"Your CSV file is being built. You will receive an email with a download link shortly.\",\"txt.admin.models.voice.billing.transaction.InboundCharge\":\"Inbound Charge\",\"txt.admin.models.voice.billing.transaction.OutboundCharge\":\"Outbound Charge\",\"txt.admin.models.voice.billing.transaction.Credit\":\"Credit\",\"txt.admin.models.voice.billing.transaction.BetaCredit\":\"Beta Credit\",\"txt.admin.models.voice.billing.transaction.PromoCredit\":\"Promo Credit\",\"txt.admin.models.voice.billing.transaction.Refund\":\"Refund\",\"txt.admin.models.voice.billing.transaction.Payment\":\"Payment\",\"txt.admin.models.voice.billing.transaction.TranscriptionCharge\":\"Transcription Charge\",\"txt.admin.models.voice.billing.transaction.PhoneNumberCharge\":\"Phone Number Charge\",\"txt.admin.models.account.survey_response.industry_education\":\"Education\",\"txt.admin.models.account.survey_response.industry_entertainment\":\"Entertainment & Gaming\",\"txt.admin.models.account.survey_response.industry_financial\":\"Financial & Insurance Services\",\"txt.admin.models.account.survey_response.industry_nonprofit\":\"Government & Non-profit\",\"txt.admin.models.account.survey_response.industry_healthcare\":\"Healthcare\",\"txt.admin.models.account.survey_response.industry_consultancy\":\"IT Services & Consultancy\",\"txt.admin.models.account.survey_response.industry_manufacturing\":\"Manufacturing & Computer Hardware\",\"txt.admin.models.account.survey_response.industry_marketing\":\"Marketing & Advertising\",\"txt.admin.models.account.survey_response.industry_media\":\"Media & Telecommunications\",\"txt.admin.models.account.survey_response.industry_support\":\"Professional & Business Support Services\",\"txt.admin.models.account.survey_response.industry_real_estate\":\"Real Estate\",\"txt.admin.models.account.survey_response.industry_retail\":\"Retail\",\"txt.admin.models.account.survey_response.industry_social_media\":\"Social Media\",\"txt.admin.models.account.survey_response.industry_software\":\"Software\",\"txt.admin.models.account.survey_response.industry_travel\":\"Travel, Hospitality, & Tourism\",\"txt.admin.models.account.survey_response.industry_web_apps\":\"Web Applications\",\"txt.admin.models.account.survey_response.industry_hosting\":\"Web Hosting\",\"txt.admin.models.account.survey_response.industry_other\":\"Other\",\"txt.admin.models.account.survey_response.target_audience_internal\":\"Internal customers\",\"txt.admin.models.account.survey_response.target_audience_businesses\":\"External customers - Businesses\",\"txt.admin.models.account.survey_response.target_audience_customers\":\"External customers - Consumers\",\"txt.admin.models.account.survey_response.customer_count_hundreds\":\"Hundreds\",\"txt.admin.models.account.survey_response.customer_count_thousands\":\"Thousands\",\"txt.admin.models.account.survey_response.customer_count_tens_of_thousands\":\"Tens of thousands\",\"txt.admin.models.account.survey_response.customer_count_hundreds_of_thousands\":\"Hundreds of thousands\",\"txt.admin.models.account.survey_response.customer_count_millions\":\"Millions\",\"txt.admin.models.account.survey_response.customer_count_rather_not_say\":\"I'd rather not say\",\"txt.admin.models.account.survey_response.support_structure_part_time\":\"Support is a part-time role\",\"txt.admin.models.account.survey_response.support_structure_employees\":\"One or more employees do support\",\"txt.admin.models.account.survey_response.support_structure_dedicated_team\":\"A dedicated support team of agents\",\"txt.admin.models.account.survey_response.support_structure_support_organization\":\"A support organization with multiple teams\",\"txt.admin.models.account.before_you_make_changes_to_zendesk_settings\":\"Before you make changes to your Zendesk settings, the owner of this account must verify their email address.\",\"txt.admin.models.account.creation.first_ticket_mailer.sample_ticket_requested_by_you\":\"This is a sample ticket requested and submitted by you\",\"txt.admin.models.account.creation.first_ticket_mailer.this_is_the_first_comment\":\"This is the first comment. Feel free to delete this sample ticket.\",\"txt.admin.models.account.creation.first_ticket_mailer.sample_zendesk_tag\":\"sample Zendesk\",\"txt.admin.models.account.creation.first_ticket_mailer.second_comment_on_ticket\":\"This is a private comment (visible to agents only) that you added. You also changed the ticket priority to High. You can view a ticket's complete history by selecting the Events link in the ticket.\",\"txt.admin.models.account.creation.first_ticket_mailer.last_comment_in_ticket\":\"This is the latest comment for this ticket. You also changed the ticket status to Pending.\",\"txt.admin.models.account.facebook_support.close_facebook_message_ticket\":\"Close Facebook Message ticket 1 day after status is set to solved\",\"txt.admin.models.user.roles.reassign_tickets_light_agents_error_message\":\"Reassign tickets assigned to this agent.\",\"txt.admin.models.user.roles.role_name_short_owner_label\":\"Owner\",\"txt.admin.models.user.roles.role_name_short_admin_label\":\"Admin\",\"txt.admin.models.user.roles.role_name_short_agent_label\":\"Agent\",\"txt.admin.models.user.roles.role_name_short_restr_agent_label\":\"Restricted agent\",\"txt.admin.models.user.roles.role_name_short_light_agent_label\":\"Light agent\",\"txt.admin.models.user.roles.role_name_short_user_label\":\"User\",\"txt.admin.models.user.roles.invalid_role_combination_for_account_owner\":\"Invalid role combination for account owner. Account owner is always admin.\",\"txt.admin.models.user.roles.you_cannot_remove_the_admin_role_from_the_last_Admin\":\"You cannot remove the admin role from the last admin.\",\"txt.admin.models.user.na_label\":\"N/A\",\"txt.admin.models.user.identification.deleted_label\":\"(deleted)\",\"txt.admin.models.suspended_ticket_notification.Never\":\"Never\",\"txt.admin.models.suspended_ticket_notification.Every_10_minutes\":\"Every 10 minutes\",\"txt.admin.models.suspended_ticket_notification.Hourly_digest\":\"Hourly digest\",\"txt.admin.models.suspended_ticket_notification.Daily_digest\":\"Daily digest\",\"txt.admin.models.role.role_description_0\":\"Submits support tickets to your Zendesk.\",\"txt.admin.models.role.role_description_2\":\"Manages your Zendesk by setting up rules, users, organizations, groups, and SLAs. Has access to all tickets.\",\"txt.admin.models.role.role_description_4\":\"Receives and resolves tickets from end-users.\",\"txt.admin.models.role.role_description_8\":\"This is a transitory role that includes all agents who have not been assigned to a role. For these agents, Zendesk maintains the permissions the agents had before you upgraded your plan. You cannot assign agents to this transitory role. This role will disappear when all of its members have been assigned to other roles.\",\"txt.admin.models.sugar_crm_target.you_need_to_configure_sugarcrm\":\"You need to configure a SugarCRM integration before creating this target.\",\"txt.admin.models.widgets.widget.untitle_label\":\"Untitled\",\"txt.admin.models.widgets.batchbook_widget.Batchbook_widget\":\"Batchbook widget\",\"txt.admin.models.widgets.buddha_machine_widget.Buddha_Machine_widget\":\"Buddha Machine widget\",\"txt.admin.models.widgets.campfire_widget.Campfire_widget\":\"Campfire widget\",\"txt.admin.models.widgets.clarizen_widget.Clarizen_widget\":\"Clarizen widget\",\"txt.admin.models.widgets.constant_contact_widget.Constant_Contact_widget\":\"Constant Contact widget\",\"txt.admin.models.widgets.css_widget.CSS_widget\":\"CSS widget\",\"txt.admin.models.widgets.contactology_widget.Contactology_widget\":\"Contactology widget\",\"txt.admin.models.widgets.custom_widget.Custom_widget\":\"Custom widget\",\"txt.admin.models.widgets.embed_widget.Image_widget\":\"Image widget\",\"txt.admin.models.widgets.forums_widget.Forums_widget\":\"Forums widget\",\"txt.admin.models.widgets.freshbooks_widget.Freshbooks_widget\":\"Freshbooks widget\",\"txt.admin.models.widgets.get_satisfaction_widget.GetSatisfaction_widget\":\"GetSatisfaction widget\",\"txt.admin.models.widgets.global_widget.Global_widget\":\"Global widget\",\"txt.admin.models.widgets.google_analytics_widget.Google_Analytics_widget\":\"Google Analytics widget\",\"txt.admin.models.widgets.harvest_widget.Harvest_widget\":\"Harvest widget\",\"txt.admin.models.widgets.highrise_widget.Highrise_widget\":\"Highrise widget\",\"txt.admin.models.widgets.ifbyphone_widget.Ifbyphone_widget\":\"Ifbyphone widget\",\"txt.admin.models.widgets.javascript_widget.JavaScript_widget\":\"JavaScript widget\",\"txt.admin.models.widgets.jira_widget.JIRA_widget\":\"JIRA widget\",\"txt.admin.models.widgets.log_me_in_widget.LogMeIn_Rescue_widget\":\"LogMeIn Rescue widget\",\"txt.admin.models.widgets.mindtouch_widget.MindTouch_widget\":\"MindTouch widget\",\"txt.admin.models.widgets.organization_widget.Organization_widget\":\"Organization widget\",\"txt.admin.models.widgets.paglo_widget.GoToManage_widget\":\"GoToManage widget\",\"txt.admin.models.widgets.related_entries_widget.Related_topics_widget\":\"Related Topics widget\",\"txt.admin.models.widgets.salesforce_widget.Salesforce_widget\":\"Salesforce widget\",\"txt.admin.models.widgets.samanage_widget.SAManage_widget\":\"SAManage widget\",\"txt.admin.models.widgets.screen_steps_live_tasks_widget.ScreenSteps_Live_Tasks_widget\":\"ScreenSteps Live Tasks widget\",\"txt.admin.models.widgets.screen_steps_live_widget.ScreenSteps_Live_widget\":\"ScreenSteps Live widget\",\"txt.admin.models.widgets.tactile_widget.Tactile_widget\":\"Tactile widget\",\"txt.admin.models.widgets.text_widget.Text_widget\":\"Text widget\",\"txt.admin.models.widgets.top_forum_entries_widget.Hot_topics_widget\":\"Hot Topics widget\",\"txt.admin.models.widgets.top_performers_widget.Top_Performers_widget\":\"Top Performers widget\",\"txt.admin.models.widgets.top_performers_widget.this_weeks_top_performers\":\"This week's top performers\",\"txt.admin.models.widgets.views_widget.Ticket_views_widget\":\"Ticket Views widget\",\"txt.admin.models.business_hours_definition.Beginning_and_end_of_work\":\"Beginning and end of work day can't be the same hour.\",\"txt.admin.models.business_hours_definition.End_of_work_day_can\":\"End of work day cannot be earlier than beginning of work day.\",\"txt.admin.models.business_hours_definition.You_need_at_least_4\":\"You need at least 4 business hours in a week.\",\"txt.admin.models.remote_authentication.remote_login_url_is_not_url\":\"Remote login URL is not a URL\",\"txt.admin.models.remote_authentication.ip_range_invalid\":\"IP range {{range}} is invalid\",\"txt.admin.models.twitter.search.keywords_can_not_be_blank\":\"Keywords cannot be blank\",\"txt.admin.models.twitter.close_twitter_ticket_after_status_solved\":\"Close Twitter ticket 1 day after status is set to Solved\",\"txt.admin.models.ticket.validation.error_a_ticket_for_this_request_already_exists\":\"An {{ticket_number}} for this requester already exists. Only one open Twitter ticket may exist per requester.\",\"txt.admin.models.ticket.validation.requester_already_exists_with_that_email\":\"A user already exists with this email address\",\"txt.admin.models.targets.basecamp_target.Basecamp_target\":\"Basecamp target\",\"txt.admin.models.targets.campfire_target.Campfire_target\":\"Campfire target\",\"txt.admin.models.targets.clickatell_target.Clickatell_target\":\"Clickatell target\",\"txt.admin.models.targets.email_target.Email_target\":\"Email target\",\"txt.admin.models.targets.flowdock_target.Flowdock_target\":\"Flowdock target\",\"txt.admin.models.targets.get_satisfaction_target.GetSatisfaction_target\":\"GetSatisfaction target\",\"txt.admin.models.targets.jira_target.JIRA_target\":\"JIRA target\",\"txt.admin.models.targets.ms_dynamics_target.Microsoft_Dynamics_target\":\"Microsoft Dynamics target\",\"txt.admin.models.targets.oauth_target.Oauth_target\":\"Oauth target\",\"txt.admin.models.targets.pivotal_target.Pivotal_target\":\"Pivotal target\",\"txt.admin.models.targets.pivotal_target.from_ticket_title_with_no_params\":\"From ticket #{{ticket.id}}\",\"txt.admin.models.targets.salesforce_target.Salesforce_target\":\"Salesforce target\",\"txt.admin.models.targets.sugar_crm_target.SugarCRM_target\":\"SugarCRM target\",\"txt.admin.models.targets.system_target.System_target\":\"System target\",\"txt.admin.models.targets.twilio_target.Twilio_target\":\"Twilio target\",\"txt.admin.models.targets.twitter_target.Twitter_target\":\"Twitter target\",\"txt.admin.models.targets.url_target.URL_target\":\"URL target\",\"txt.admin.models.targets.yammer_stream_target.Yammer_Stream_target\":\"Yammer Stream target\",\"txt.admin.models.targets.yammer_target.Yammer_target\":\"Yammer target\",\"txt.admin.models.events.audit_metadata.location\":\"Location\",\"txt.admin.models.events.audit_metadata.ip_address\":\"IP address\",\"txt.admin.models.events.audit_metadata.client\":\"Client\",\"txt.admin.models.events.audit_metadata.message_id\":\"Message ID\",\"txt.admin.models.accounts.voice_support.previous_balance\":\"Previous Balance\",\"txt.admin.models.accounts.voice_support.credits\":\"Credits\",\"txt.admin.models.accounts.voice_support.call_charges\":\"Call Charges\",\"txt.admin.models.accounts.voice_support.phone_number_charges\":\"Phone Number Charges\",\"txt.admin.models.accounts.voice_support.balance\":\"Balance\",\"txt.admin.models.sharing.agreement_mailer.you_have_received_a_new_ticket_sharing\":\"You have received a new ticket sharing invite\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_pending\":\"Your ticket sharing invite is pending\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_accepted\":\"Your ticket sharing invite is accepted\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_declined\":\"Your ticket sharing invite is declined\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_inactive\":\"Your ticket sharing invite is inactive\",\"txt.admin.models.sharing.agreement_mailer.sharing_agreement_is_now_failed\":\"Your ticket sharing invite has failed\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_has_been_revoked\":\"Your ticket sharing invite has been revoked\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_has_been_terminated\":\"Your ticket sharing agreement has been terminated\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_agreement_is_now_reactivated\":\"Your ticket sharing agreement has been reactivated\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_agreement_is_now_deactivated\":\"Your ticket sharing agreement has been deactivated\",\"txt.admin.models.sharing.agreement_mailer.your_ticket_sharing_agreement_has_been_deleted\":\"Your partner has deleted your sharing agreement.\",\"txt.admin.models.sharing.agreement.a_remote_administrator\":\"a remote administrator\",\"txt.admin.models.logo.favicon.favicon_name\":\"favicon\",\"txt.admin.models.collaboration.cc_cannot_be_ticket_requester\":\"CC cannot be ticket requester\",\"txt.admin.models.collaboration.cc_invalid_user\":\"CC - invalid user\",\"txt.admin.models.cms.variant.Language\":\"[Language]:\",\"txt.admin.models.cms.variant.cant_be_blank\":\"cannot be blank\",\"txt.admin.models.cms.variant.Content\":\"[Content]:\",\"txt.admin.models.cms.variant.Active\":\"Active\",\"txt.admin.models.cms.variant.Inactive\":\"Inactive\",\"txt.admin.models.cms.variant.Out_of_date\":\" (Out of date)\",\"txt.admin.models.cms.text.Title\":\"[Title]:\",\"txt.admin.models.cms.text.has_already_been_taken\":\"has already been taken\",\"txt.admin.models.cms.text.Placeholder\":\"[Placeholder]:\",\"txt.admin.models.cms.text.Default_Language\":\"[Default Language]:\",\"txt.admin.models.cms.text.cant_be_blank\":\"cannot be blank\",\"txt.admin.models.cms.text.Content\":\"[Content]:\",\"txt.admin.models.cms.text.Text_still_has_references\":\"Text still has references\",\"txt.admin.models.cms.text.already_in_use\":\" {{dc_placeholder}} is already in use\",\"txt.admin.models.cms.text.non_ascii_already_in_use\":\" {{dc_placeholder}} is already in use. Please try replacing non-ascii characters in the text name\",\"txt.admin.models.cms.text.no_category\":\"(no category)\",\"txt.admin.account_settings.subscription.tab\":\"Subscription\",\"txt.admin.account_settings.branding.tab\":\"Branding\",\"txt.admin.account_settings.localization.tab\":\"Localization\",\"txt.admin.account_settings.address.tab\":\"Address\",\"txt.admin.account_settings.benchmark.tab\":\"Benchmark\",\"txt.admin.account_settings.invoices.tab\":\"Invoices\",\"txt.admin.account_settings.choose_plan\":\"Choose Plan and Options\",\"txt.admin.account_settings.select_plan\":\"You have selected {{plan_name}}\",\"txt.admin.account_settings.ucsf1\":\"Yes, I would like to have my next full billing cycle for Starter charged at $20/year for up to 3 agents.\",\"txt.admin.account_settings.ucsf2\":\"I understand that my pricing for other Zendesk plans will match prices listed at {{link}}.\",\"txt.admin.account_settings.ucsf3\":\"When you click Update Plan, this change is final.\",\"txt.admin.account_settings.ucsf4\":\"The Zendesk Starter plan is now FREE with a $20 donation to charity: water.\",\"txt.admin.account_settings.select.prompt\":\"- Please Select -\",\"txt.admin.account_settings.starter_plan_now_is_free_with_a_donation\":\"Starter plan now is Free with a $20 donation\",\"txt.admin.account_settings.thanks_for_your_donation\":\"THANKS FOR YOUR DONATION TO {{recipient}}\",\"txt.admin.account_settings.switch_now\":\"SWITCH NOW\",\"txt.admin.account_settings.ucsf_benioff_childrens_hospital\":\"charity: water\",\"txt.admin.events.report_locale_error.ticket_msg\":\"Problem reporting language error: ticket not found\",\"txt.admin.events.report_locale_error.success_msg\":\"Successfully reported detection error\",\"txt.admin.events.report_locale_error.error_msg\":\"Error reporting language error\",\"txt.admin.user_interface_helper.tip_attributes.last_comment\":\"Last comment – {{date_created}}\",\"txt.admin.view.people.user_merge.error.error_label\":\"Error\",\"txt.admin.view.people.user_merge.error.message\":\"Please {{close_window}} and try again.\",\"txt.admin.view.people.user_merge.error.close_window\":\"close this window\",\"txt.admin.view.people.user_merge.success.success_label\":\"Success!\",\"txt.admin.view.people.user_merge.success.message\":\"Users merged successfully. You can {{close_this_window}} now.\",\"txt.admin.view.people.user_merge.user.user_label\":\"User\",\"txt.admin.view.people.user_merge.new.merge_user_label\":\"Merge user\",\"txt.admin.view.people.user_merge.new.merge_into_label\":\"User to merge into\",\"txt.admin.view.people.user_merge.new.enter_name_email\":\"Enter name or email address\",\"txt.admin.view.people.user_merge.new.merge_label\":\"Merge\",\"txt.admin.view.people.user_merge.new.type_user\":\"Start typing and we'll look up matching users\",\"txt.admin.view.people.user_merge.new.or\":\"or\",\"txt.admin.view.people.user_merge.new.select_user\":\"Select one of the following users:\",\"txt.admin.view.people.user_merge.show.confirm_merge\":\"Confirm and Merge\",\"txt.admin.view.people.user_merge.show.message_one\":\"You are about to merge {{loser_name}} into {{winner_name}}\",\"txt.admin.view.people.user_merge.show.message_two\":\"{{loser_name}}'s {{loser_description}}, active tickets ({{ticket_amount}}) and topics ({{topic_amount}}) will be moved to the target user\",\"txt.admin.view.people.user_merge.show.different_winner_organization_warning\":\"{{loser_name}}'s Organization and all active tickets will be moved to {{winner_organization_name}}.\",\"txt.admin.view.people.user_merge.show.nil_winner_organization_warning\":\"{{loser_name}} will have no Organization, and all active tickets will lose association with {{loser_organization_name}}.\",\"txt.admin.view.people.user_merge.show.learn_more\":\"Learn more\",\"txt.admin.view.people.users.bulk_update.change_role_label\":\"change role\",\"txt.admin.view.people.users.direct_number_option.direct_line_label\":\"Direct Line\",\"txt.admin.view.people.users.group_tiles.no_agents_label\":\"no agents\",\"txt.admin.view.people.users.group_tiles.agents_label\":\"agent(s)\",\"txt.admin.view.people.users.group_tiles.multiple_agents_label.zero\":\"no agents\",\"txt.admin.view.people.users.group_tiles.multiple_agents_label.one\":\"1 agent\",\"txt.admin.view.people.users.group_tiles.multiple_agents_label.other\":\"{{count}} agents\",\"txt.admin.view.people.users.permission_set.member_role_label\":\"Member of Role:\",\"txt.admin.view.people.users.edit.new_user_label\":\"New user\",\"txt.admin.view.people.users.edit.role_groups_label\":\"Role & Groups\",\"txt.admin.view.people.users.merge.too_many_fail_attempts_alert\":\"Too many failed log in attempts in a short period of time, try again later. This incident has been logged by security@zendesk.com\",\"txt.admin.view.people.users.merge.too_many_fail_attempts_show_flash\":\"No email added to user. Go to your profile to add one.\",\"txt.admin.view.people.users.new.new_user_label\":\"New User\",\"txt.admin.view.people.users.select_bulk_action.change_agent\":\"Change agent {{bulk_update_attribute}}\",\"txt.admin.view.people.users.select_bulk_action.will_affect.one\":\"User will be affected by this change.\",\"txt.admin.view.people.users.select_bulk_action.will_affect.other\":\"Users will be affected by this change.\",\"txt.admin.view.people.users.select_bulk_action.submit_label\":\"Submit\",\"txt.admin.view.people.users.select_bulk_action.warning_reassignment\":\"Any of the selected agents currently assigned to the Legacy agent role cannot be reassigned to that role after you make this change.\",\"txt.admin.view.people.users.select_bulk_action.change_agent_role\":\"Change agent role\",\"txt.admin.view.people.users.new_requesters.email_label\":\"Email (required)\",\"txt.admin.view.people.users.new_requesters.name_label\":\"Name\",\"txt.admin.view.people.users.new_requesters.phone_label\":\"Phone\",\"txt.admin.view.people.users.new_requesters.organization_label\":\"Organization\",\"txt.admin.view.people.users.new_requesters.create_label\":\"Create\",\"txt.admin.view.people.users.per_user_permissions.has_access_to\":\"Has access to:\",\"txt.admin.view.people.users.per_user_permissions.all_tickets\":\"All tickets\",\"txt.admin.view.people.users.per_user_permissions.all_tickets_others\":\"(can also add, modify, and assume end-users)\",\"txt.admin.view.people.users.per_user_permissions.tickets_agent_group\":\"Tickets within this agent's group(s)\",\"txt.admin.view.people.users.per_user_permissions.organization_ticket\":\"Tickets requested by users in this agent's organization\",\"txt.admin.view.people.users.per_user_permissions.organization_ticket_other\":\"(also can't see forums restricted to other organizations)\",\"txt.admin.view.people.users.per_user_permissions.assigned_tickets\":\"Tickets assigned to this agent only\",\"txt.admin.view.people.users.per_user_permissions.can_add_comments\":\"Can add ticket comments that are:\",\"txt.admin.view.people.users.per_user_permissions.can_add_comments_public\":\"Public or private\",\"txt.admin.view.people.users.can_add_comments_private\":\"Private only (viewable only by other agents)\",\"txt.admin.view.people.users.forum_moderate_permissions\":\"Can moderate (edit, delete, and reorder) topics in forums:\",\"txt.admin.view.people.users.forum_moderate_permissions_yes\":\"Yes\",\"txt.admin.view.people.users.forum_moderate_permissions_no\":\"No\",\"txt.admin.view.people.users.sidebar.new_users_welcome_email\":\"When you create a new user, a welcome email is sent.\",\"txt.admin.view.people.users.sidebar.new_users_welcome_email_explanation\":\"The welcome email includes a verification link, which prompts the user to select a password and log in for the first time.\",\"txt.admin.view.people.users.sidebar.here_label\":\"here\",\"txt.admin.view.people.users.sidebar.customize_welcome_email\":\"You can customize the content of the welcome email {{here_link}}.\",\"txt.admin.view.people.users.sidebar.when_logged_in_what_can_user_do\":\"The user can then create new support requests and view or add comments to any of their existing support requests.\",\"txt.admin.view.people.users.sidebar.administrator_label\":\"Administrator\",\"txt.admin.view.people.users.sidebar.new_ticket\":\"New ticket\",\"txt.admin.view.people.users.sidebar.bulk_import_label\":\"Bulk import\",\"txt.admin.view.people.users.sidebar.bulk_import_text\":\"Have a lot of existing users to import?\",\"txt.admin.view.people.users.sidebar.bulk_user_import_label\":\"Bulk user import\",\"txt.admin.view.people.users.user.agent_label\":\"Agent\",\"txt.admin.view.people.users.user.shared_label\":\"shared\",\"txt.admin.view.people.users.user.at_label\":\"at {{organization}}\",\"txt.admin.view.people.users.user.unverified\":\"(unverified)\",\"txt.admin.view.people.users.user.assume_label\":\"assume\",\"txt.admin.view.people.users.user.delete_label\":\"delete\",\"txt.admin.view.people.users.user.delete_confirmation_message_end_user\":\"Are you sure you want to delete the user {{user_name}}?\",\"txt.admin.view.people.users.user.delete_confirmation_message_agent\":\"Are you sure you want to delete the user {{user_name}}? This will unassign all the tickets assigned to this agent.\",\"txt.admin.view.people.users.user.assume_text\":\"Temporarily log in as this user\",\"txt.admin.view.people.users.user.edit_label\":\"edit\",\"txt.admin.view.people.users.user.no_proper_identity\":\"The account owner and users without an email address cannot be assigned to the agent role.\",\"txt.admin.view.people.users.role_and_groups.explanation_of_roles\":\"Roles can be used to set pre-defined constraints on users. Only agents who are admins can create and customize agent roles.\",\"txt.admin.view.people.users.role_and_groups.learn_more\":\"Learn more\",\"txt.admin.view.people.users.role_and_groups.what_is_an_end_user\":\"What is an end-user?\",\"txt.admin.view.people.users.role_and_groups.end_user_explanation\":\"End-users are those who require support from your team of agents and administrator. End-users submit tickets, request live chats, ask questions on your forums, etc.\",\"txt.admin.view.people.users.role_and_groups.permissions_end_users\":\"Permissions for all end-users\",\"txt.admin.view.people.users.role_and_groups.permissions_end_users_explanation\":\"End-users have access to a specific user interface where they can manage tickets, as well as:\",\"txt.admin.view.people.users.role_and_groups.submit_ticket_label\":\"Submit tickets\",\"txt.admin.view.people.users.role_and_groups.create_topics_label\":\"Create topics (where forum permission allows)\",\"txt.admin.view.people.users.role_and_groups.create_comments_label\":\"Create comments in topics (where topic permission allows)\",\"txt.admin.view.people.users.role_and_groups.vote_topics_label\":\"Vote on topics\",\"txt.admin.view.people.users.role_and_groups.what_is_an_agent\":\"What is an agent?\",\"txt.admin.view.people.users.role_and_groups.custom_roles_label\":\"custom roles\",\"txt.admin.view.people.users.role_and_groups.agent_explanation\":\"An agent in Zendesk is essentially a member of your support staff. They deal with the workflow of tickets coming into Zendesk, answering questions and problems from your customers. Admins may create {{custom_roles}} for agents.\",\"txt.admin.view.people.users.role_and_groups.other_roles\":\"In addition, there are two standard, non-modifiable agent roles:\",\"txt.admin.view.people.users.role_and_groups.light_agent_label\":\"Light Agent\",\"txt.admin.view.people.users.role_and_groups.what_light_agent_is\":\"complementary agent who can make private comments on tickets accessible by the light agent\",\"txt.admin.view.people.users.role_and_groups.administrator_label\":\"Administrator\",\"txt.admin.view.people.users.role_and_groups.what_administrator_is\":\"ultimate Zendesk user with full system access (except for invoicing)\",\"txt.admin.view.people.users.role_and_groups.note_label\":\"Note:\",\"txt.admin.view.people.users.role_and_groups.note_text\":\" Anything other than an end-user or a light agent is considered a charged user license.\",\"txt.admin.view.people.users.role_and_groups.end_user_details\":\"An end-user has access to tickets requested by him/herself only.\",\"txt.admin.view.people.users.role_and_groups.allow_access_to_end_user_organization\":\"Allow access to tickets in end-user's organization\",\"txt.admin.view.people.users.role_and_groups.read_tickets_from_others\":\"End-users will be able to read tickets submitted by others in the organization.\",\"txt.admin.view.people.users.role_and_groups.note_of_shared_tickets\":\" If the end-user belongs to a shared organization then the end-user will always have access to tickets in that organization.\",\"txt.admin.view.people.users.role_and_groups.agent_role\":\"Agent Role\",\"txt.admin.view.people.users.role_and_groups.groups_label\":\"Groups\",\"txt.admin.view.people.users.role_and_groups.what_groups_are\":\"Groups are used to organize your agents. For example, you can create groups by agent expertise (sales, hardware, accounting, etc.).\",\"txt.admin.view.people.users.role_and_groups.groups_only_for_agents\":\"Groups are only available to agents.\",\"txt.admin.view.people.users.role_and_groups.click_groups_to_which_it_belongs\":\"Click each group that you want to add the agent to.\",\"txt.admin.view.people.users.role_and_groups.group_membership\":\"Agents must belong to at least 1 group. By default all agents are assigned to the '{{default_group_name}}' group. Once you've assigned the agent to another group, you may remove them from the '{{default_group_name}}' group if desired.\",\"txt.admin.view.people.users.role_and_groups.default_group_label\":\"Default Group\",\"txt.admin.view.people.users.role_and_groups.default_group_description\":\"The default group is used if the agent is assigned to a ticket and a group is not also selected.\",\"txt.admin.view.people.users.mini_dashboard.satisfaction_statistics\":\"Satisfaction Statistics (historical)\",\"txt.admin.view.people.users.mini_dashboard.tickets_label\":\"Tickets\",\"txt.admin.view.people.users.mini_dashboard.total_tickets_label\":\"Total tickets created by you\",\"txt.admin.view.people.users.mini_dashboard.good_label\":\"Good\",\"txt.admin.view.people.users.mini_dashboard.bad_label\":\"Bad\",\"txt.admin.view.people.users.mini_dashboard.good_rated_tickets\":\"Tickets you rated Good\",\"txt.admin.view.people.users.mini_dashboard.bad_rated_tickets\":\"Tickets you rated Bad\",\"txt.admin.view.people.users.show.deleted_label\":\"(deleted) \",\"txt.admin.view.people.users.show.send_verification_email_again\":\"Send verification email again\",\"txt.admin.view.people.users.show.verify_now_label\":\"verify now\",\"txt.admin.view.people.users.show.merge_into\":\"merge \\\"{{email_address}}\\\" into this user\",\"txt.admin.view.people.users.show.view_properties_label\":\"(view properties)\",\"txt.admin.view.people.users.show.hide_properties_label\":\"(hide properties)\",\"txt.admin.view.people.users.show.twitter_properties\":\"Twitter properties\",\"txt.admin.view.people.users.show.twitter_properties_text\":\"The user needs to log in with their Twitter account before we can collect properties.\",\"txt.admin.view.people.users.show.external_id\":\"(External ID)\",\"txt.admin.view.people.users.show.profile_information_label\":\"Profile Information\",\"txt.admin.view.people.users.show.public_name_label\":\"Public name {{public_name}}\",\"txt.admin.view.people.users.show.access_role\":\"Access to {{role_name}}\",\"txt.admin.view.people.users.show.organization\":\"organization\",\"txt.admin.view.people.users.show.note_member_of_shared_organization\":\"Note: This user is a member of a shared {{organization_label}} and can therefore access all tickets in the organization.\",\"txt.admin.view.people.users.show.can_moderate_topics\":\"Can moderate forum topics\",\"txt.admin.view.people.users.show.language_name\":\"Language {{language_name}}\",\"txt.admin.view.people.users.show.created_label\":\"Created {{date}}\",\"txt.admin.view.people.users.show.last_login_label\":\"Last login {{date}}\",\"txt.admin.view.people.users.show.shard_label\":\"Shard {{shard_id}}\",\"txt.admin.view.people.users.show.information_crm_label\":\"{{crm_integration_name}} Information\",\"txt.admin.view.people.users.show.error_fetching_data\":\"An error occurred when fetching data.\",\"txt.admin.view.people.users.basic_info.display_name_label\":\"Display name\",\"txt.admin.view.people.users.basic_info.display_name_text\":\"Enter a display name if you do not want your real name exposed to end-users.\",\"txt.admin.view.people.users.basic_info.identities_label\":\"Identities\",\"txt.admin.view.people.users.basic_info.direct_line_with_number\":\"{{phone_number}} (direct line)\",\"txt.admin.view.people.users.basic_info.agent_forwarding_label\":\"Agent forwarding\",\"txt.admin.view.people.users.basic_info.eg_of_phone_number\":\"e.g. '+15551234567'\",\"txt.admin.view.people.users.basic_info.eg_phone_extension\":\"e.g. '123#'\",\"txt.admin.view.people.users.basic_info.phone_number_instructions\":\"Enter your phone number with country code to accept Zendesk Voice calls at your office phone or mobile phone.\",\"txt.admin.view.people.users.basic_info.uk_mobile_forwarding\":\"Note: Forwarding to UK mobile numbers is disabled on your account.\",\"txt.admin.view.people.users.basic_info.time_is_relative_label\":\"Time is relative\",\"txt.admin.view.people.users.basic_info.time_is_relative_text\":\"Users can add their personal time zone to their account. This enables users to see timestamps in Zendesk relative to their own time zone, rather than the global time zone of the Zendesk account.\",\"txt.admin.view.people.users.basic_info.upgrade_plan_text\":\"Upgrade to the Plus or Enterprise plan to select personal time zones.\",\"txt.admin.view.people.users.basic_info.language_label\":\"Language\",\"txt.admin.view.people.users.basic_info.default_language_label\":\"Default ({{language_name}})\",\"txt.admin.view.people.users.basic_info.choose_language_text\":\"Choose the language to display for this user.\",\"txt.admin.view.people.users.basic_info.organization_label\":\"Organization\",\"txt.admin.view.people.users.basic_info.sorting_users_into_companies_title\":\"Sorting users into companies\",\"txt.admin.view.people.users.basic_info.sorting_users_into_companies_text_one\":\"By putting end-users or agents into organizations you can track requests from those organizations.\",\"txt.admin.view.people.users.basic_info.sorting_users_into_companies_text_two\":\"You can also enable users within an organization to see each other's tickets. This expands visibility and potentially reduces duplicate tickets from multiple users in the same organization.\",\"txt.admin.view.people.users.basic_info.leave_blank_text\":\"Leave blank to select the default organization according to your default organization mappings.\",\"txt.admin.view.people.users.basic_info.tags_label\":\"Tags\",\"txt.admin.view.people.users.basic_info.tags_text\":\"Tags will be added to tickets requested by the user.\",\"txt.admin.view.people.users.basic_info.information_label\":\"Information\",\"txt.admin.view.people.users.basic_info.information_text\":\"Additional information that is visible to agents only, not end-users.\",\"txt.admin.view.people.users.basic_info.details_label\":\"Details\",\"txt.admin.view.people.users.basic_info.eg_an_address_text\":\"Optional user details, such as an address.\",\"txt.admin.view.people.users.basic_info.notes_label\":\"Notes\",\"txt.admin.view.people.users.basic_info.notes_text\":\"Notes can also be updated on the agent ticket page.\",\"txt.admin.view.people.users.basic_info.signature_label\":\"Signature\",\"txt.admin.view.people.users.basic_info.signature_text\":\"The signature is added to your public ticket comments.\",\"txt.admin.view.people.users.basic_info.role_label\":\"Role\",\"txt.admin.view.people.users.basic_info.role_small_explanation\":\"The role of the user determines what the user can do.\",\"txt.admin.view.people.users.basic_info.learn_more_label\":\"Learn more\",\"txt.admin.view.people.users.basic_info.role_explanation_text_one\":\"End-Users are the most basic type of user. Generally they can only submit tickets, view forums, create topics, and comment.\",\"txt.admin.view.people.users.basic_info.role_explanation_text_two\":\"Agents are generally responsible for managing tickets and answering questions or problems from customers. However, you can set role restrictions that limit them to moderating your knowledge base and community. This empowers your customers or super users in the community.\",\"txt.admin.view.people.users.basic_info.role_explanation_text_three\":\"Admins are the most powerful type user. They can do everything that the owner of the Zendesk account can.\",\"txt.admin.view.people.users.basic_info.end_user_label\":\"End-user\",\"txt.admin.view.people.users.basic_info.has_access_to\":\"Has access to:\",\"txt.admin.view.people.users.basic_info.has_access_to_requested\":\"Tickets requested by user only\",\"txt.admin.view.people.users.basic_info.has_access_to_organization\":\"Tickets from user's organization\",\"txt.admin.view.people.users.basic_info.has_access_to_organization_note\":\"Note: If the user belongs to a shared organization, then the user always has access to tickets in the organization.\",\"txt.admin.view.people.users.basic_info.agent_label\":\"Agent\",\"txt.admin.view.people.users.basic_info.has_access_to_all_tickets\":\"All tickets\",\"txt.admin.view.people.users.basic_info.help_desk_operator_label\":\"Help desk operator\",\"txt.admin.view.people.users.basic_info.has_access_to_all_tickets_others\":\"(can also add, modify, and assume an end-user)\",\"txt.admin.view.people.users.basic_info.access_to_tickets_group\":\"Tickets within this agent's groups\",\"txt.admin.view.people.users.basic_info.access_to_tickets_organization\":\"Tickets requested by users in this agent's organization\",\"txt.admin.view.people.users.basic_info.access_to_tickets_organization_restrictions\":\"(also can't see forums restricted to other organizations)\",\"txt.admin.view.people.users.basic_info.access_only_to_his_tickets\":\"Tickets assigned to this agent only\",\"txt.admin.view.people.users.basic_info.ticket_comments_text\":\"Can add ticket comments that are:\",\"txt.admin.view.people.users.basic_info.public\":\"Public or private\",\"txt.admin.view.people.users.basic_info.private\":\"Private only (viewable only by other agents)\",\"txt.admin.view.people.users.basic_info.topics_in_forum_text\":\"Can moderate (edit, delete, and reorder) topics in forums: \",\"txt.admin.view.people.users.basic_info.yes_label\":\"Yes\",\"txt.admin.view.people.users.basic_info.no_label\":\"No\",\"txt.admin.view.people.users.basic_info.admin_label\":\"Admin\",\"txt.admin.view.people.users.basic_info.delete_label\":\"Delete\",\"txt.admin.view.people.users.basic_info.delete_user_confirmation_message\":\"Are you sure you wish to delete the user {{user_name}}?\",\"txt.admin.view.people.users.basic_info.delete_agent_extra_message\":\" This will unassign all the tickets assigned to this agent.\",\"txt.admin.view.people.users.basic_info.create_label\":\"Create\",\"txt.admin.view.targets.select_target_to_add.select_target_type\":\"Select target type\",\"txt.admin.view.targets.select_target_to_add.select_widget_label\":\"Select widget\",\"txt.admin.forums.home.user_portal_help\":\"This is the Web portal end-users see when they visit your Zendesk. You can change your Web portal content here.\",\"txt.admin.controllers.people.groups.group.create_success_notice\":\"Group {{group_name}} created\",\"txt.admin.controllers.people.groups.group.create_failure_notice\":\"Failed to create group\",\"txt.admin.controllers.people.groups.group.update_success_notice\":\"Group {{group_name}} updated\",\"txt.admin.controllers.people.groups.group.update_failure_notice\":\"Failed to update group\",\"txt.admin.controllers.people.groups.group.delete_success_notice\":\"Group {{group_name}} deleted\",\"txt.admin.controllers.people.groups.group.delete_failure_notice\":\"Failed to delete group\",\"txt.admin.controllers.people.organization.create_success_notice\":\"Organization {{organization_name}} created\",\"txt.admin.controllers.people.organization.create_failure_notice\":\"Failed to create organization\",\"txt.admin.controllers.people.organization.update_success_notice\":\"Organization {{organization_name}} updated\",\"txt.admin.controllers.people.organization.update_failure_notice\":\"Failed to update organization\",\"txt.admin.controllers.people.organization.delete_success_notice\":\"Organization {{organization_name}} deleted\",\"txt.admin.controllers.people.organization.delete_failure_notice\":\"Failed to delete organization\",\"txt.admin.controllers.people.password.ensure_user_present\":\"You can generate a new reset link from the login page.\",\"txt.admin.controllers.people.tags.destroy_message\":\"Tag {{tag_id}} removed from all users and organizations.\",\"txt.admin.controllers.people.roles.clone_name\":\"Copy of {{role_name}}\",\"txt.admin.controllers.people.role.create_success_notice\":\"Role {{role_name}} created\",\"txt.admin.controllers.people.role.create_failure_notice\":\"There was a problem creating this role:\",\"txt.admin.controllers.people.role.update_success_notice\":\"Role {{role_name}} updated\",\"txt.admin.controllers.people.role.update_failure_notice\":\"There was a problem updating this role:\",\"txt.admin.controllers.people.role.delete_success_notice\":\"Role {{role_name}} deleted\",\"txt.admin.controllers.people.role.delete_failure_notice\":\"Role could not be deleted:\",\"txt.admin.controllers.people.role.cannot_find_role_with_id\":\"Could not find a role with that id.\",\"txt.admin.controllers.people.role.cannot_find_role\":\"That role does not exist.\",\"txt.admin.controllers.people.role.cannot_be_edited\":\"This role is read-only and cannot be edited.\",\"txt.admin.controllers.people.role.cannot_be_deleted\":\"This role cannot be deleted.\",\"txt.admin.controllers.people.role.cannot_use_feature\":\"Your Zendesk plan does not allow access to this feature.\",\"txt.admin.controllers.people.user_merge.merge_success\":\"{{user_name_who_losses}} was successfully merged into {{user_name_who_wins}}\",\"txt.admin.controllers.people.user_merge.merge_fail\":\"There was an unexpected problem during merge. Please contact our support team for details.\",\"txt.admin.controllers.people.user_merge.find_user_fail\":\"User not found {{user_name}}\",\"txt.admin.controllers.people.user_merge.no_permission_to_edit\":\"You do not have permission to edit {{user_name}}.\",\"txt.admin.controllers.people.user_merge.can_only_merge_end_user\":\"You can merge end-users only. {{user_name}} is not an end-user.\",\"txt.admin.controllers.people.user_merge.not_a_valid_loser\":\"{{user_name}} is not a valid loser.\",\"txt.admin.controllers.people.user_merge.find_user_fail_with_no_params\":\"User not found\",\"txt.admin.controllers.people.user_merge.cannot_merge_user_to_itself\":\"You selected the same user as loser and winner: {{user_name}}. You cannot merge a user into itself.\",\"txt.admin.controllers.people.user_merge.not_a_valid_winner\":\"{{user_name}} is not a valid winner.\",\"txt.admin.controllers.people.users_controller.assigned_tickets_label\":\"Assigned tickets\",\"txt.admin.controllers.people.users_controller.tickets_label\":\"Tickets\",\"txt.admin.controllers.rules.analysis_controller.rule_analysis_title\":\"Rule analysis\",\"txt.admin.controllers.rules.analysis_controller.na_label\":\"N/A\",\"txt.admin.controllers.rules.views_controller.beware_status_less_than_solved\":\"'Status less than solved' has been added as a hidden rule because at least one of the following ticket properties are required in the ALL conditions section:When you click the File a Test Ticket button below, Jennifer Hansen, one of our senior customer advocates, will send an email to your Zendesk account.
That email is an unsolved ticket in your Zendesk. Click the Views icon in the sidebar to see your unsolved tickets. Follow the instructions in the ticket to experience a typical email interaction from a customer-perspective.
When you’re finished, this task is complete and you’ll be ready to start handling your own tickets.
\",\"txt.launchpad.test_ticket.action_button\":\"File a Test Ticket\",\"txt.launchpad.test_ticket.success_message\":\"Test ticket was sent successfully.\",\"txt.launchpad.test_ticket.learn_more_link\":\"https://support.zendesk.com/entries/21222511-managing-your-tickets\",\"txt.launchpad.create_view.description\":\"Views define a collection of tickets based on a set of criteria that convey various ticket states such as open, pending, and solved. Views enable you to create meaningful groupings of tickets in your Zendesk.\",\"txt.launchpad.create_macro.description\":\"A macro is a prepared response or action that agents use to quickly respond to support requests. There are two types: personal macros (created for an individual user) and shared macros (created by an administrator for everyone).\",\"txt.launchpad.learn_more.button\":\"Learn more\",\"txt.launchpad.learn_more.link\":\"https://support.zendesk.com/categories/12128-using-zendesk\",\"txt.launchpad.task.go_to_settings\":\"Go to Settings\",\"txt.launchpad.benchmark_survey.title\":\"Benchmark Survey\",\"txt.launchpad.benchmark_survey.intro_text\":\"The Zendesk Benchmark enables you to compare your key metrics to thousands of others. Compare your Zendesk to industry peers or similarly-sized companies. See how you stack up in delivering support to businesses, consumers, or internal employees.\",\"txt.launchpad.benchmark_survey.compare_yourself\":\"Compare Yourself\",\"txt.launchpad.benchmark_survey.hours\":\"hrs\",\"txt.launchpad.benchmark_survey.learn_more_link\":\"http://www.zendesk.com/benchmark\",\"txt.launchpad.benchmark_survey.how_many_agents\":\"How many agents?\",\"txt.launchpad.benchmark_survey.how_many_teams\":\"How many teams?\",\"txt.launchpad.benchmark_survey.agents\":\"Agents\",\"txt.launchpad.benchmark_survey.agent\":\"Agent\",\"txt.launchpad.benchmark_survey.teams\":\"Teams\",\"txt.launchpad.benchmark_survey.team\":\"Team\",\"txt.launchpad.benchmark_survey.employees_1\":\"1-9 employees\",\"txt.launchpad.benchmark_survey.employees_10\":\"10-99 employees\",\"txt.launchpad.benchmark_survey.employees_100\":\"100-499 employees\",\"txt.launchpad.benchmark_survey.employees_500\":\"500-4999 employees\",\"txt.launchpad.benchmark_survey.employees_5000\":\"5000+ employees\",\"txt.launchpad.benchmark_survey.customers_hundreds\":\"Hundreds of customers\",\"txt.launchpad.benchmark_survey.customers_thousands\":\"Thousands of customers\",\"txt.launchpad.benchmark_survey.customers_ten_thousands\":\"Tens of thousands of customers\",\"txt.launchpad.benchmark_survey.customers_hundred_thousands\":\"Hundreds of thousands of customers\",\"txt.launchpad.benchmark_survey.customers_millions\":\"Millions of customers\",\"txt.launchpad.benchmark_survey.industry_prompt\":\"Select your company's main industry\",\"txt.launchpad.benchmark_survey.comployee_count_prompt\":\"How many employees are in your company?\",\"txt.launchpad.benchmark_survey.service_target_prompt\":\"Who does this support desk serve?\",\"txt.launchpad.benchmark_survey.customer_count_prompt\":\"How many customers do you serve?\",\"txt.launchpad.benchmark_survey.who_support_prompt\":\"Who delivers support to your customers?\",\"txt.launchpad.benchmark_survey.submit_survey\":\"Submit Survey\",\"txt.launchpad.benchmark_survey.update_survey\":\"Update Survey\",\"txt.launchpad.benchmark_survey.survey_updated\":\"Benchmark survey updated\",\"txt.launchpad.benchmark_survey.survey_update_failed\":\"Failed to update benchmark survey\",\"txt.launchpad.tour.engage_with_customers.heading\":\"Engage with your customers on their turf\",\"txt.launchpad.tour.engage_with_customers.copy\":\"Website, email, Chat, Voice, Twitter, Facebook -- all in one place.\",\"txt.launchpad.tour.engage_with_customers.button\":\"Configure your Email\",\"txt.launchpad.tour.help_center.heading\":\"Let your customers help themselves\",\"txt.launchpad.tour.help_center.copy\":\"Turn your support site into a thriving online community\",\"txt.launchpad.tour.help_center.button\":\"Configure your Web portal\",\"txt.launchpad.tour.benchmark.heading\":\"Measure yourself against your peers\",\"txt.launchpad.tour.benchmark.copy\":\"Benchmark your performance against thousands of companies\",\"txt.launchpad.tour.benchmark.button\":\"Complete our benchmark survey\",\"txt.launchpad.tour.benchmark.global_label\":\"GLOBAL BENCHMARK\",\"txt.launchpad.tour.benchmark.industry_label\":\"Industry\",\"txt.launchpad.tour.benchmark.travel_label\":\"TRAVEL\",\"txt.launchpad.tour.benchmark.customer_satisfaction_label\":\"Customer satisfaction\",\"txt.launchpad.tour.benchmark.response_time_label\":\"Average first response\",\"txt.launchpad.tour.benchmark.tickets_label\":\"Tickets per month\",\"txt.launchpad.tour.benchmark.91_percent\":\"91%\",\"txt.launchpad.tour.benchmark.86_percent\":\"86%\",\"txt.launchpad.tour.benchmark.23_6\":\"23.6\",\"txt.launchpad.tour.benchmark.14_7_hrs\":\"14.7hrs\",\"txt.launchpad.tour.macros.heading\":\"Efficient support means happy customers\",\"txt.launchpad.tour.macros.copy\":\"Custom views, business rules and macros speed up your support\",\"txt.launchpad.tour.macros.button\":\"Learn about macros\",\"txt.launchpad.tour.first_ticket.title\":\"Manage customer interactions quickly\",\"txt.launchpad.tour.first_ticket.copy\":\"Solving tickets is at the heart of using Zendesk\",\"txt.launchpad.tour.apps.heading\":\"Connect Zendesk to your business\",\"txt.launchpad.tour.apps.copy\":\"Integrations with over 100 apps connect support to your business\",\"txt.launchpad.tour.apps.button\":\"Browse Zendesk Apps\",\"txt.launchpad.tour.organize_tickets.heading\":\"Organize Your Tickets\",\"txt.launchpad.tour.organize_tickets.copy\":\"Easily identify and respond to high priority tickets\",\"txt.launchpad.tour.organize_tickets.button\":\"Create a View\",\"txt.launchpad.tour.ticket_lifecycle.heading\":\"Understand the lifecycle of a ticket\",\"txt.launchpad.tour.ticket_lifecycle.copy\":\"Manage all of your customer interactions with ease\",\"txt.launchpad.tour.ticket_lifecycle.button\":\"Solve your first ticket\",\"txt.launchpad.add_agents.alert.success\":\"Agents invited\",\"txt.launchpad.add_agents.alert.failure\":\"An error occurred. Make sure email addresses are valid.\",\"txt.launchpad.add_agents.button.invite\":\"Invite\",\"txt.launchpad.add_agents.button.inviting\":\"Inviting...\",\"txt.launchpad.add_agents.title\":\"Add Agents to your support team\",\"txt.launchpad.add_agents.description\":\"If you have additional people on your support team, you can add them now. They will receive an email with login instructions. You can also add, edit, or remove people later.\",\"txt.launchpad.add_agents.learn_more_link\":\"https://support.zendesk.com/entries/20064498-adding-and-managing-users\",\"txt.launchpad.add_agents.hint\":\"separate multiple addresses with commas\",\"txt.launchpad.add_agents.directions\":\"Enter email(s)\",\"txt.forums.title\":\"Forums\",\"txt.ellipsis\":\"…\",\"txt.ticket_assign_to_me\":\"take it\",\"txt.ticket_cc_me\":\"cc me\",\"txt.tokens.more\":\"{{remaining_count}} more…\",\"txt.views.voice.call_console.reason.title.call_routed_to_voicemail\":\"Call routed to voicemail\",\"txt.views.voice.call_console.reason.title.the_caller_has_ended_this_call\":\"The caller has ended this call\",\"txt.views.voice.call_console.reason.title.call_returned_to_queue\":\"Call returned to queue\",\"txt.views.voice.call_console.reason.title.call_routed_to_agent\":\"Call routed to {{name}}\",\"txt.views.voice.call_console.reason.detail.caller_dialed_1\":\"Caller dialed '1'\",\"txt.views.voice.call_console.reason.detail.maximum_wait_time_exceeded\":\"Maximum wait time exceeded\",\"txt.views.voice.call_console.reason.detail.maximum_queue_size_exceeded\":\"Maximum queue size exceeded\",\"txt.views.voice.call_console.reason.detail.no_available_agents\":\"No agents available\",\"txt.views.voice.call_console.missed_call\":\"Missed call\",\"txt.views.voice.call_console.unable_to_accept_call\":\"Unable to accept call\",\"txt.views.voice.settings._call_settings.Transaction_label\":\"Transaction\",\"txt.views.voice.settings._call_settings.Date_label\":\"Date\",\"txt.views.voice.settings._call_settings.Amount_label\":\"Amount\",\"txt.views.voice.settings._call_settings.more_label\":\"(more)\",\"txt.views.voice.settings._call_settings.less_label\":\"(less)\",\"txt.views.voice.settings._call_settings.csv_formatted_list_of_calls\":\"CSV formatted list of calls on this page - for use with e.g. Excel\",\"txt.views.reporting.nav.overview\":\"Overview\",\"txt.views.reporting.nav.reporting\":\"Reporting\",\"txt.views.reporting.nav.leaderboard\":\"Leaderboard\",\"txt.views.reporting.nav.forum\":\"Forum\",\"txt.views.reporting.nav.search\":\"Search\",\"txt.views.reporting.nav.voice\":\"Voice\",\"txt.views.reporting.period.reporting_period\":\"Reporting period:\",\"txt.views.reporting.period.last_30_days\":\"Last 30 days\",\"txt.views.reporting.period.last_7_days\":\"Last 7 days\",\"txt.views.reporting.period.last_24_hours\":\"Last 24 hours\",\"txt.views.reporting.period.custom\":\"Custom\",\"txt.views.reporting.period.errors.start_date_must_be_before_end_date\":\"Start date must be before end date\",\"txt.views.reporting.period.errors.custom_period_3_month_maximum\":\"Custom period can span up to 90 days\",\"txt.views.reporting.period.errors.invalid_date_entered\":\"Invalid date entered\",\"txt.views.reporting.period.start_label\":\"Start:\",\"txt.views.reporting.period.end_label\":\"End:\",\"txt.views.reporting.period.update_label\":\"Update\",\"txt.views.reporting.overview_pane.header\":\"Ticket Stats\",\"txt.views.reporting.overview_pane.new_tickets_label\":\"New Tickets\",\"txt.views.reporting.overview_pane.solved_tickets_label\":\"Solved Tickets\",\"txt.views.reporting.overview_pane.backlog_tickets_label\":\"Backlog\",\"txt.views.reporting.overview_pane.agent_touches_label\":\"Agent Touches\",\"txt.views.reporting.overview_pane.sat_rating_label\":\"Satisfaction Rating\",\"txt.views.reporting.overview_pane.time_to_first_reply_label\":\"Time to First Reply\",\"txt.views.reporting.overview_pane.stat_helper_total\":\"(total)\",\"txt.views.reporting.overview_pane.stat_helper_now\":\"(current)\",\"txt.views.reporting.overview_pane.stat_helper_average\":\"(average)\",\"txt.views.reporting.overview_pane.chart_header\":\"Compare key metrics for your Zendesk\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.label\":\"Tickets by Channels\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.email\":\"Email\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.web_form\":\"Web form\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.chat\":\"Chat\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.twitter\":\"Twitter\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.voice\":\"Voice\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.facebook\":\"Facebook\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.other\":\"Other\",\"txt.views.reporting.overview_pane.benchmark_widget.label\":\"Benchmark\",\"txt.views.reporting.overview_pane.benchmark_widget.global_label\":\"Global\",\"txt.views.reporting.overview_pane.benchmark_widget.industry\":\"Industry: \",\"txt.views.reporting.overview_pane.benchmark_widget.target_audience\":\"Audience: \",\"txt.views.reporting.overview_pane.benchmark_widget.company_size\":\"Company size: \",\"txt.views.reporting.overview_pane.benchmark_widget.satisfaction_rating\":\"Satisfaction Rating\",\"txt.views.reporting.overview_pane.benchmark_widget.time_to_first_reply\":\"Time to First Reply\",\"txt.views.reporting.overview_pane.benchmark_widget.your_help_desk\":\"Your Zendesk\",\"txt.views.reporting.overview_pane.benchmark_widget.vs\":\"vs.\",\"txt.views.reporting.overview_pane.benchmark_widget.industry_average\":\"Industry average\",\"txt.views.reporting.overview_pane.benchmark_widget.global_average\":\"Global average\",\"txt.views.reporting.overview_pane.see_more_link\":\"See more\",\"txt.views.reporting.overview_pane.see_all_link\":\"See all\",\"txt.views.reporting.overview_pane.time_to_first_reply_widget.label\":\"Time to First Reply\",\"txt.views.reporting.overview_pane.time_to_first_reply_widget.average_first_response_time\":\"Avg First Response Time\",\"txt.views.reporting.overview_pane.top_articles_by_views_widget.label\":\"Top Articles\",\"txt.views.reporting.overview_pane.top_articles_by_views_widget.by_view\":\"By views\",\"txt.views.reporting.overview_pane.top_articles_by_views_widget.by_vote\":\"By votes\",\"txt.views.reporting.overview_pane.top_articles_by_views_widget.comments\":\"By comments\",\"txt.views.reporting.overview_pane.top_searches_widget.label\":\"Top Searches\",\"txt.views.reporting.overview_pane.top_searches_widget.total\":\"Total\",\"txt.views.reporting.overview_pane.top_searches_widget.tickets_created\":\"Tickets created\",\"txt.views.reporting.overview_pane.top_searches_widget.with_no_results\":\"With no results\",\"txt.views.reporting.overview_pane.top_agents_widget.label\":\"Top Agents\",\"txt.views.reporting.overview_pane.top_agents_widget.tickets_solved\":\"Tickets solved\",\"txt.views.reporting.overview_pane.top_agents_widget.satisfaction\":\"Satisfaction\",\"txt.views.reporting.overview_pane.top_agents_widget.touches\":\"Touches\",\"txt.views.reporting.overview_pane.tickets_by_channel_sample_widget.label\":\"Tickets by Channels (Sample)\",\"txt.views.reporting.x_hrs\":\"{{hours}} hrs\",\"txt.views.reporting.x_hrs_plain\":\"{{hours}} hrs\",\"txt.views.reporting.hours\":\"hours\",\"txt.views.reporting.reporting_pane.header\":\"Reports\",\"txt.views.reporting.reporting_pane.date_label\":\"Date\",\"txt.views.reporting.leaderboard_pane.header\":\"Leaderboard\",\"txt.views.reporting.leaderboard_pane.no_access\":\"You do not have access to the leaderboard.\",\"txt.views.reporting.leaderboard_pane.solved_tickets_label\":\"Solved Tickets\",\"txt.views.reporting.leaderboard_pane.time_to_first_reply_label\":\"Time to First Reply\",\"txt.views.reporting.leaderboard_pane.agent_touches_label\":\"Agent Touches\",\"txt.views.reporting.leaderboard_pane.satisfaction_label\":\"Satisfaction\",\"txt.views.reporting.leaderboard_pane.global_top_agents\":\"Global Top Agents\",\"txt.views.reporting.leaderboard_pane.global_top_groups\":\"Global Top Groups\",\"txt.views.reporting.leaderboard_pane.groups_link\":\"Groups\",\"txt.views.reporting.leaderboard_pane.agents_link\":\"Agents\",\"txt.views.reporting.leaderboard_pane.solved_header\":\"SOLVED\",\"txt.views.reporting.leaderboard_pane.first_response_time_header\":\"FIRST RESPONSE TIME\",\"txt.views.reporting.leaderboard_pane.agent_touches_header\":\"AGENT TOUCHES\",\"txt.views.reporting.leaderboard_pane.satisfaction_header\":\"SATISFACTION\",\"txt.views.reporting.forum_pane.header\":\"Forum Stats\",\"txt.views.reporting.forum_pane.topics_label\":\"Topics\",\"txt.views.reporting.forum_pane.views_label\":\"Views\",\"txt.views.reporting.forum_pane.votes_label\":\"Votes\",\"txt.views.reporting.forum_pane.subscriptions_label\":\"Subscriptions\",\"txt.views.reporting.forum_pane.comments_label\":\"Comments\",\"txt.views.reporting.forum_pane.comments_info\":\"{{posts_count}} Comments\",\"txt.views.reporting.forum_pane.chart_header\":\"Compare forum metrics for your Zendesk\",\"txt.views.reporting.forum_pane.top_articles\":\"Top Articles\",\"txt.views.reporting.forum_pane.comments\":\"comments\",\"txt.views.reporting.forum_pane.entry_create\":\"Recently created topics\",\"txt.views.reporting.forum_pane.entry_view\":\"Top topics by number of views\",\"txt.views.reporting.forum_pane.vote_create\":\"Top topics by number of votes\",\"txt.views.reporting.forum_pane.watching_entry_create\":\"Top topics by number of subscriptions\",\"txt.views.reporting.forum_pane.post_create\":\"Top topics by number of comments\",\"txt.views.reporting.search_pane.header\":\"Search Stats\",\"txt.views.reporting.search_pane.total_label\":\"Total\",\"txt.views.reporting.search_pane.with_no_results_label\":\"With No Results\",\"txt.views.reporting.search_pane.with_no_clicks_label\":\"With No Clicks\",\"txt.views.reporting.search_pane.tickets_created_label\":\"Tickets Created\",\"txt.views.reporting.search_pane.chart_header\":\"Compare search metrics for your Zendesk\",\"txt.views.reporting.search_pane.top_searches\":\"Top Searches\",\"txt.views.reporting.search_pane.feedback_tab_only\":\"Feedback Tab only\",\"txt.views.reporting.search_pane.search_string_header\":\"Search string\",\"txt.views.reporting.search_pane.searches_header\":\"Total searches\",\"txt.views.reporting.search_pane.avg_number_of_results_header\":\"Avg number of results\",\"txt.views.reporting.search_pane.clickthrough_rate_header\":\"Click-through rate\",\"txt.views.reporting.search_pane.tickets_created_header\":\"Tickets created\",\"txt.views.reporting.search_pane.top_clicked_result_header\":\"Top clicked result\",\"txt.views.reporting.search_pane.no_results\":\"Top searches with no results\",\"txt.views.reporting.search_pane.no_clicks\":\"Top searches with no clicks\",\"txt.views.reporting.search_pane.tickets\":\"Top searches with tickets created\",\"txt.views.reporting.search_pane.number_of_searches\":\"Number of searches\",\"txt.views.reporting.search_pane.percentage_of_searches\":\"Percentage of total searches\",\"txt.views.reporting.advanced_analytics_pane.name\":\"Advanced Analytics\",\"txt.views.reporting.advanced_analytics_pane.error_message\":\"We are unable to load your dashboards at this time. Please try again later.\",\"txt.views.reporting.advanced_analytics_pane.about\":\"Advanced Analytics, powered by GoodData, delivers powerful reporting and customizable dashboards to Plus and Enterprise customers at no additional charge.\",\"txt.views.reporting.advanced_analytics_pane.enable_button\":\"Enable\",\"txt.views.reporting.advanced_analytics_pane.sample\":\"SAMPLE\",\"txt.views.reporting.advanced_analytics_pane.your_zendesk\":\"Advanced Analytics powered by GoodData\",\"txt.views.reporting.advanced_analytics_pane.we_can\":\"We can set up a free GoodData account for you and connect it to your Zendesk.\",\"txt.views.reporting.advanced_analytics_pane.admin_required\":\"You must be an administrator to enable GoodData for Zendesk.\",\"txt.views.reporting.advanced_analytics_pane.enable_gooddata\":\"Enable GoodData\",\"txt.views.reporting.advanced_analytics_pane.click_to_create\":\"Click Create if you agree to the GoodData Terms and Conditions, and we'll create your account.\",\"txt.views.reporting.advanced_analytics_pane.sync_time_msg\":\"Daily sync time has been successfully changed and will take effect {{date}} at {{time}}.\",\"txt.views.reporting.advanced_analytics_pane.dashboards_label\":\"Dashboards\",\"txt.views.reporting.advanced_analytics_pane.sync_time_label\":\"Daily Sync\",\"txt.views.reporting.advanced_analytics_pane.register_your_account\":\"Register Your Account\",\"txt.views.reporting.advanced_analytics_pane.initiated\":\"We've initiated the process to create your account. In the next few minutes you will receive an invitation email from GoodData. Follow the email instructions to register your account.\",\"txt.views.reporting.advanced_analytics_pane.legacy_message\":\"Your Zendesk is connected to a GoodData account, but we haven't yet set up embedded dashboards for your help desk. We should complete the setup in the next few days, so please check back later.\",\"txt.views.reporting.advanced_analytics_pane.upgrade_now\":\"Upgrade now\",\"txt.views.reporting.advanced_analytics_pane.contact_owner\":\"Contact Account Owner\",\"txt.views.reporting.advanced_analytics_pane.no_access\":\"You do not have access to make account changes. Contact the account owner of your Zendesk for further help.\",\"txt.views.reporting.advanced_analytics_pane.takes_time\":\"It might take up to 30 minutes to load data in your dashboards the first time.\",\"txt.views.reporting.advanced_analytics_pane.dashboards_ready\":\"Your Dashboards are Ready\",\"txt.views.channels.dialer_view.no_incoming_calls\":\"No incoming calls\",\"txt.views.channels.dialer_view.no_incoming_chats\":\"No incoming chats\",\"txt.views.channels.dialer_view.currently_offline\":\"Currently offline\",\"txt.views.channels.dialer_view.chat\":\"CHAT\",\"txt.views.channels.dialer_view.voice\":\"VOICE\",\"txt.views.channels.dialer_view.chat_header\":\"Chat\",\"txt.views.channels.dialer_view.voice_header\":\"Voice\",\"txt.views.channels.phone_number_view.via_browser\":\"Via Browser:\",\"txt.views.channels.phone_number_view.via_phone\":\"Via Phone:\",\"txt.views.channels.phone_number_view.specifically_via_browser\":\"Via Browser\",\"txt.views.channels.phone_number_view.not_configured\":\"Not configured\",\"txt.views.tickets.add_comment_shared_content.enter_a_number\":\"Enter a number...\",\"txt.views.tickets._latest_comment.latest_comment_by_with_time\":\"Latest comment by {{author_name}}, {{time}} ago\",\"txt.views.tickets._latest_comment.more_tag\":\"More »\",\"txt.views.tickets._latest_comment.less_tag\":\"Less «\",\"txt.views.tickets._sub_header.monitored_by_twitter\":\"Monitored by:\",\"txt.views.tickets._sub_header.add_to_calendar\":\"add to calendar\",\"txt.views.tickets._linked_problem.linked_incident_title\":\"Linked Incident\",\"txt.views.tickets._linked_problem.this_incident_is_linked_to\":\"This Incident is linked to:\",\"txt.views.tickets._linked_problem.problem_number_and_title\":\"Problem #{{problem_number}} \\\"{{problem_title}}\\\"\",\"txt.views.tickets._linked_problem.view_all_incidents_linked_to_problem\":\"View all {{incidents_linked_to_the_problem_link}}\",\"txt.views.tickets._linked_problem.view_all_incidents_linked_to_problem_link\":\"Incidents linked to the Problem.\",\"txt.views.tickets.incidents.incidents\":\"Incidents\",\"txt.views.tickets.incidents.problem\":\"Problem\",\"txt.views.tickets.incidents.view_all_incidents_linked_to_problem_link\":\"Incidents linked to the Problem.\",\"txt.views.tickets.closed_tickets.closed_with_no_priority\":\"Closed {{date}}\",\"txt.views.tickets.closed_tickets.closed_with_priority_low\":\"Closed {{date}} with priority low\",\"txt.views.tickets.closed_tickets.closed_with_priority_normal\":\"Closed {{date}} with priority normal\",\"txt.views.tickets.closed_tickets.closed_with_priority_high\":\"Closed {{date}} with priority high\",\"txt.views.tickets.closed_tickets.closed_with_priority_urgent\":\"Closed {{date}} with priority urgent\",\"txt.views.tickets._closed_ticket_attributes.assigned_to_name\":\"Assigned to {{name}}\",\"txt.views.tickets._closed_ticket_attributes.Tags\":\"Tags\",\"txt.views.tickets._closed_ticket_attributes.Follow_ups\":\"Follow-ups\",\"txt.views.tickets._closed_ticket_attributes.New_ticket\":\"New ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.New_question\":\"New question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.New_incident\":\"New incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.New_problem\":\"New problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.New_task\":\"New task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_ticket\":\"Open ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_question\":\"Open question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_incident\":\"Open incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_problem\":\"Open problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Open_task\":\"Open task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_ticket\":\"Pending ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_question\":\"Pending question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_incident\":\"Pending incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_problem\":\"Pending problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Pending_task\":\"Pending task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_ticket\":\"Hold ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_question\":\"Hold question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_incident\":\"Hold incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_problem\":\"Hold problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Hold_task\":\"Hold task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_ticket\":\"Solved ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_question\":\"Solved question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_incident\":\"Solved incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_problem\":\"Solved problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Solved_task\":\"Solved task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_ticket\":\"Closed ticket #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_question\":\"Closed question #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_incident\":\"Closed incident #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_problem\":\"Closed problem #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.Closed_task\":\"Closed task #{{ticket_id}} {{ticket_title}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_ticket\":\"New ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_question\":\"New question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_incident\":\"New incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_problem\":\"New problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_new_task\":\"New task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_ticket\":\"Open ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_question\":\"Open question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_incident\":\"Open incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_problem\":\"Open problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_open_task\":\"Open task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_ticket\":\"Pending ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_question\":\"Pending question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_incident\":\"Pending incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_problem\":\"Pending problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_pending_task\":\"Pending task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_ticket\":\"On-hold ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_question\":\"On-hold question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_incident\":\"On-hold incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_problem\":\"On-hold problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_hold_task\":\"On-hold task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_ticket\":\"Solved ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_question\":\"Solved question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_incident\":\"Solved incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_problem\":\"Solved problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_solved_task\":\"Solved task #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_ticket\":\"Closed ticket #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_question\":\"Closed question #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_incident\":\"Closed incident #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_problem\":\"Closed problem #{{ticket_id}}\",\"txt.views.tickets._closed_ticket_attributes.no_id_title_closed_task\":\"Closed task #{{ticket_id}}\",\"txt.views.tickets._user_twitter_details.details_label\":\"details\",\"txt.views.tickets._user_twitter_details.hide_label\":\"hide\",\"txt.views.tickets.share_and_unshare_tickets.sharing\":\"Share\",\"txt.views.tickets.share_and_unshare_tickets.unshare_ticket\":\"Unshare ticket\",\"txt.views.tickets.share_and_unshare_tickets.select_action\":\"Select action\",\"txt.views.subscription_view.trial.title\":\"Purchase your Zendesk today!\",\"txt.views.subscription_view.trial.details\":\"You are testing the {{plan_name}} plan with {{max_agents}} agents and have {{days_left_in_trial}} days left in your trial. Select a plan and enter your credit card information to continue using Zendesk after the trial.\",\"txt.views.subscription_view.characteristics.title\":\"Your Current Subscription\",\"txt.views.subscription_view.characteristics.details.plan\":\"{{plan_name}} plan\",\"txt.views.subscription_view.characteristics.details.max_agents\":\"{{max_agents}} agents\",\"txt.views.subscription_view.characteristics.details.billing_cycle\":\"Billed {{billing_cycle_name}}\",\"txt.views.subscription_view.characteristics.details.billing.monthly\":\"Monthly billing\",\"txt.views.subscription_view.characteristics.details.billing.quarterly\":\"Quarterly billing\",\"txt.views.subscription_view.characteristics.details.billing.annually\":\"Annual billing\",\"txt.views.subscription_view.cancel_subscription.Need_to_cancel_your_account\":\"Need to cancel your account?\",\"txt.views.subscription_view.cancel_subscription.yes_cancel_my_account\":\"Yes, cancel my account!\",\"txt.views.subscription_view.cancel_subscription.Ready_to_say_goodbye_Once\":\"Ready to say goodbye? Once your account is cancelled, you will no longer be able to use your help desk.\",\"txt.views.subscription_view.cancel_subscription.You_are_about_to_cancel\":\"You are about to cancel your account.\",\"txt.views.subscription_view.cancel_subscription.yes_i_am_sure_i_want_to_cancel\":\"» Yes, I am sure I want to cancel my account. WARNING: This deletes your help desk and destroys all your ticket, user, and forum data. THIS IS IRREVERSIBLE!\",\"txt.views.subscription_view.cancel_subscription.cancel_success_message\":\"Your account has been canceled.\",\"txt.views.subscription_view.cancel_subscription.cancel_fail_message\":\"We are unable to cancel your account. Please contact support@zendesk.com\",\"txt.views.subscription_view.credit_card.title\":\"Credit Card\",\"txt.views.subscription_view.credit_card.details\":\"The credit card on file is {{shadowed_number}} and expires {{month}}/{{year}}.\",\"txt.views.subscription_view.credit_card.change\":\"Change\",\"txt.views.filters.current_filter.button.show_updates\":\"Click to see {{updatesCount}} new update(s)\",\"txt.views.subscription_payment_view.your_plan_title\":\"Your Plan\",\"txt.views.subscription_payment_view.your_plan_description\":\"You've selected the {{planName}} plan with {{maxAgents}} agents. Billed {{billingCycleName}}.\",\"txt.views.subscription_payment_view.credit_card.title\":\"Enter your Credit Card\",\"txt.views.subscription_payment_view.credit_card.error_title\":\"Please address the following errors and try again.\",\"txt.views.modals.cancel_subscription.title\":\"Cancelling Account\",\"txt.views.modals.cancel_subscription.body\":\"Are you absolutely sure? There is no undo.\",\"txt.views.modals.cancel_subscription.confirmLabel\":\"Okay\",\"txt.views.modals.cancel_subscription.cancelLabel\":\"Cancel\",\"txt.views.shared._voice_menu.available_via_browser\":\"Available via browser\",\"txt.views.shared._voice_menu.available_at_phone_number\":\"Available at {{phone_number}}\",\"txt.views.shared._voice_menu.not_available\":\"Not Available\",\"txt.views.shared._voice_menu.change_audio_settings\":\"Change audio settings\",\"txt.views.shared.header.try_the_new_zendesk\":\"try the new Zendesk\",\"txt.views.shared.header.back_to_agent\":\"back to agent interface\",\"txt.views.shared.header.go_to_mobile_site\":\"go to mobile site\",\"txt.views.shared.header.revert_to_my_language\":\"Switch to my language\",\"txt.views.shared.ticket_table_with_bulk_update.no_tickets_found\":\"No tickets found\",\"txt.views.shared.ticket_table_with_bulk_update.tickets\":\"Tickets\",\"txt.views.shared.auto_completable_organization.none_label\":\"(None)\",\"txt.views.layouts._banner.ignore_this\":\"(ignore this)\",\"txt.views.layouts._banner.reload\":\"(reload)\",\"txt.views.events.cc.you_can_customize_this_text\":\"You can customize this text in Settings > Tickets > CC email text\",\"txt.views.events.tweet\":\"Tweet:\",\"txt.views.events._notification.message\":\"Message: \",\"txt.views.people.user.never_login\":\"never\",\"txt.views.people.user.access_to_0\":\"All tickets\",\"txt.views.people.user.access_to_1\":\"Tickets in member groups\",\"txt.views.people.user.access_to_2\":\"Tickets in member organization\",\"txt.views.people.user.access_to_3\":\"Assigned tickets\",\"txt.views.people.user.access_to_4\":\"Tickets requested by user\",\"txt.views.ticket_list.comment_by\":\"Comment by {{name}}, {{time_ago}} ago\",\"txt.views.suspended_tickets.index_xml_builder.suspended_tickets_for_account\":\"Suspended tickets for {{name_of_current_account}}\",\"txt.views.suspended_tickets.index_xml_builder.ticket_from\":\"Ticket from {{sender_name}}\",\"txt.views.sharing.agreement_mailer.status_change.body_1\":\"Hello,\",\"txt.views.sharing.agreement_mailer.status_change.body_2_accepted\":\"A ticket sharing invite which was previously sent to {{agreement_name}} has been accepted by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_2_declined\":\"A ticket sharing invite which was previously sent to {{agreement_name}} has been declined by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_2_pending\":\"A ticket sharing invite that was previously sent to {{agreement_name}} has been changed to pending by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_2_inactive\":\"A ticket sharing invite that was previously sent to {{agreement_name}} has been changed to inactive by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_2_failed\":\"A ticket sharing invite that was previously sent to {{agreement_name}} has been changed to failed by {{agreement_admin_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_3\":\"This means you are now able to send tickets to {{agreement_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_4\":\"You can view the terms of this agreement by clicking the link below:\",\"txt.views.sharing.agreement_mailer.status_change.body_5\":\"This means you will not be able to send tickets to {{agreement_name}}.\",\"txt.views.sharing.agreement_mailer.status_change.body_6\":\"You can now remove this invite from your ticket sharing options page:\",\"txt.views.sharing.agreement_mailer.status_change.body_7\":\"An email has also been sent to other admins of this account alerting them of this new agreement acceptance.\",\"txt.views.sharing.agreement_mailer.status_change.body_8\":\"If you would like to re-send this agreement invite, you must first remove the invitation.\",\"txt.views.sharing.agreement_mailer.status_change.body_9\":\"An email has also been sent to other admins of this account alerting them of this agreement invite rejection.\",\"txt.views.sharing.agreement_mailer.activation_change.body_1_reactivated\":\"Your partner reactivated your sharing agreement.\",\"txt.views.sharing.agreement_mailer.activation_change.body_1_deactivated\":\"Your partner deactivated your sharing agreement. Existing tickets that have been shared will continue to sync updates.\",\"txt.views.sharing.agreement_mailer.sharing_agreement_deleted.body_1\":\"Your partner has deleted your sharing agreement. Tickets created through this ticket sharing agreement will no longer sync updates.\",\"txt.views.sharing.agreement_mailer.incoming_sharing_terminated.body_2\":\"A ticket sharing agreement between you and {{agreement_name}} has now been deactivated.\",\"txt.views.sharing.agreement_mailer.incoming_sharing_terminated.body_3\":\"This means that all tickets previously shared by {{agreement_name}} are no longer synced. Therefore, any unsolved tickets may either be solved or deleted by you, as these will no longer have any effect on {{agreement_name}}.\",\"txt.views.sharing.agreement_mailer.incoming_sharing_terminated.body_4\":\"An email has also been sent to other admins of this account alerting them of this deactivation.\",\"txt.views.sharing.agreement_mailer.invite_revoke.body_2\":\"A ticket sharing invite formed between {{agreement_name}} and {{agremment_account_name}} has now been deleted. The deletion was performed by {{agreement_name}}.\",\"txt.views.sharing.agreement_mailer.invite_revoke.body_3\":\"The invite has been removed from your ticket sharing options page:\",\"txt.views.sharing.agreement_mailer.invite_revoke.body_4\":\"An email has also been sent to other admins of the accounts involved alerting them of this agreement invite deletion.\",\"txt.views.sharing.agreement_mailer.new_from_partner.body_2\":\"Your Zendesk account ({{agreement_account_name}}) received an invitation from {{agreement_remote_admin}} at {{agreement_name}} requesting permission to begin sharing tickets with you.\",\"txt.views.sharing.agreement_mailer.new_from_partner.body_3\":\"You can view the terms of this agreement by clicking the link below:\",\"txt.views.sharing.agreement_mailer.new_from_partner.body_4\":\"An email has also been sent to other admins of this account, alerting them of this new invite.\",\"txt.views.sharing.agreement_mailer.outgoing_sharing_term.body_2\":\"A ticket sharing agreement originally made by you and formed with {{agreement_name}} has now been deactivated.\",\"txt.views.sharing.agreement_mailer.outgoing_sharing_term.body_3\":\"This means you will no longer be able to share tickets with {{agreement_name}}. Any ticket that remains unsolved that was previously shared with {{agreement_name}} will remain unchanged.\",\"txt.views.sharing.agreement_mailer.outgoing_sharing_term.body_4\":\"Your ticket sharing options page has been changed to reflect this deactivation:\",\"txt.views.account.subscription.upgrade_from_trial.billed_Monthly\":\"Billed Monthly\",\"txt.views.account.subscription.upgrade_from_trial.billed_Quarterly\":\"Billed Quarterly\",\"txt.views.account.subscription.upgrade_from_trial.billed_Biannually\":\"Billed Biannually\",\"txt.views.account.subscription.upgrade_from_trial.billed_Annually\":\"Billed Annually\",\"txt.views.alt_of_user_photo\":\"User photo\",\"txt.views.facebook.tickets.page_deleted.unable_to_access_your_facebook_page\":\"Unable to access your Facebook Page for new Wall post comments. Your admin may need to reauthorize the Page.\",\"txt.views.verification.password_policy.page_title\":\"Select security level\",\"txt.onboarding.launchpad.title\":\"Basics\",\"txt.onboarding.launchpad.body\":\"Configure the most widely-used Zendesk features\",\"txt.onboarding.views.title\":\"Ticket views\",\"txt.onboarding.views.body\":\"Explore the most popular filters of your tickets\",\"txt.onboarding.add.title\":\"Create\",\"txt.onboarding.add.body\":\"Add new tickets, users, and organizations in one click\",\"txt.onboarding.search.title\":\"Search\",\"txt.onboarding.search.body\":\"One-stop search for tickets, users, organizations, and forum content\",\"txt.onboarding.learnmore.title\":\"Learn more\",\"txt.onboarding.learnmore.body\":\"Get tips from our user guides and participate in our community forums\",\"txt.onboarding.learnmore.steps\":\"{{number}} of {{total}}\",\"txt.onboarding.forum.title\":\"Forums\",\"txt.onboarding.forum.body\":\"Add content to help build your self-service community\",\"txt.onboarding.title\":\"Welcome to {{zendesk_logo}}\",\"txt.onboarding.subtitle\":\"Zendesk has lots of features that let you engage with your customers in English. You can set it up in less than 30 minutes.\",\"txt.onboarding.get_started\":\"GET STARTED\",\"txt.onboarding.buy_now\":\"BUY NOW\",\"txt.onboarding.tickets.title\":\"Start Receiving Tickets\",\"txt.onboarding.tickets.description\":\"Jump in and learn how to solve your first ticket in Zendesk.\",\"txt.onboarding.forums.title\":\"Create Your Support Portal\",\"txt.onboarding.forums.description\":\"Build a knowledge base for your customers to support themselves.\",\"txt.onboarding.customize.title\":\"Brand Your Zendesk\",\"txt.onboarding.customize.description\":\"Add your colors and logo to customize what your customers see.\",\"txt.onboarding.resources.title\":\"Additional Resources to get you started...\",\"txt.onboarding.resources.localization\":\"Learn how to configure Zendesk to your locale and language (English)\",\"txt.onboarding.resources.guide\":\"Read the Getting Started Guide\",\"txt.onboarding.resources.i18n\":\"Support your customers in multiple languages (English)\",\"txt.onboarding.resources.using_dynamic_content\":\"https://support.zendesk.com/entries/20720458\",\"txt.onboarding.resources.configure_local\":\"https://support.zendesk.com/entries/20886698-configuring-your-help-desk-for-your-locale-and-language\",\"txt.onboarding.contact_us.link\":\"contact us\",\"txt.onboarding.contact_us.text\":\"Feel free to {{contact_us_link}} to help set up your Zendesk.\",\"txt.onboarding.days_left\":\"Trial expires in {{days_left}} days\",\"txt.reporting_tutorial.tooltip_title\":\"Reporting\",\"txt.reporting_tutorial.tooltip_body\":\"Take a tour of our new reporting\",\"txt.reporting_tutorial.play_button_text\":\"Play Video\",\"txt.reporting_tutorial.learn_more_link\":\"https://support.zendesk.com/entries/21999767\",\"txt.image_gallery.next\":\"Next\",\"txt.image_gallery.previous\":\"Previous\",\"txt.image_gallery.download\":\"Download\",\"txt.contextual.go_to_forums\":\"Go to Forums\",\"txt.contextual.go_to_help_center\":\"Go to Help Center\",\"txt.contextual.submit_request\":\"Submit a request\",\"txt.contextual.tabs.tutorials\":\"Tutorials\",\"txt.contextual.tabs.videos\":\"Videos\",\"txt.contextual.tabs.references\":\"References\",\"txt.contextual.descriptions.people.zendesk_defines\":\"Zendesk defines several roles for managing the people who generate support requests and those who solve them. Users and people are equivalent terms; it's the broadest definition for all people in your Zendesk.\",\"txt.contextual.descriptions.people.use_this_page\":\"Use this page to manage the people in your Zendesk, including adding and managing users, defining their roles and privileges, and then organizing them into groups and organizations. Organizations are collections of users (both end-users and agents) and groups only contain agents.\",\"txt.contextual.descriptions.people.each_user\":\"Each user's role is defined when they are added to your Zendesk, but you can change a user's role as needed. When users sign in, they are only shown the parts of your Zendesk that they are allowed to see and use.\",\"txt.contextual.descriptions.views.views_help_you\":\"Views help you manage your ticket workflow by enabling you group tickets as they come in to your Zendesk and as they are managed to resolution. Views use conditions to define a set of tickets.\",\"txt.contextual.descriptions.views.zendesk_provides\":\"Zendesk provides a standard set of views for day-to-day operation. Admins can create views to share with agents, and agents can create their own (personal) views. Admins can edit, clone, deactivate, or delete views. Active views are listed first, followed by inactive views.\",\"txt.contextual.descriptions.macros.macors_contain\":\"Macros contain actions, which can be updates to ticket properties and comments. You can streamline your workflow by creating macros for support requests that can be answered with a single, standard response. You can create a macro from scratch (in this page) or base it on a ticket (from the ticket). Macros can be organized into categories. Agents manually apply macros to tickets.\",\"txt.contextual.descriptions.macros.zendesk_provides\":\"Zendesk provides a set of default macros. Admins can create macros to share with agents, and agents can create their own (personal) macros. Admins can edit, clone, deactivate, or delete macros. Active macros are listed first, followed by inactive macros.\",\"txt.contextual.descriptions.reports.reports_give_you\":\"Reports give you insight into daily ticket activity, agent performance, SLA compliance, average resolution times, and so on. Reports consist of a graph and a data table, which are different views of the same ticket activity within a time period.\",\"txt.contextual.descriptions.reports.the_reports_tab\":\"The Reports tab shows all your reports and enables you to edit them. You can also clone a report or create one from scratch. You can use many of the ticket properties to define the types of tickets you want to monitor with a report.\",\"txt.contextual.descriptions.reports.the_voide_tab\":\"The Voice tab has data about your call queue and agents' availability and activity. The Export tab has export options. Use CSV to get a report of all tickets for three months. Use Full XML to get several reports and use User XML to limit reports to groups, organizations, and users.\",\"txt.contextual.descriptions.tags.the_tag_could\":\"The tag cloud shows the tags that have been most applied to tickets in your Zendesk in the last two months. The cloud is updated daily. Each tag includes a number, indicating the number of times it was applied to a ticket during the time period. You can click any tag to view a complete list of tickets with that tag in the last two months.\",\"txt.contextual.descriptions.tags.tags_can\":\"Tags can be added to tickets automatically based on the words in the request, manually by agents, or via triggers, automations, and macros. Once added, you can create views by tags, search for tags and the tickets in which they are included, and use tags in your triggers, automations, and macros.\",\"txt.contextual.descriptions.ticket_fields.ticket_fields_contain\":\"Ticket fields contain all the data about a ticket. They are either system-generated or custom created by an admin. Ticket fields are visible to all agents in tickets, but only some are visible to end-users in the ticket form. Some fields are set by end-users and others are set by agents or business rules.\",\"txt.contextual.descriptions.ticket_fields.this_page_lists\":\"This page lists all ticket fields; active fields are first, then inactive fields. Each field shows the title, type of field, and how it was created.\",\"txt.contextual.descriptions.ticket_fields.you_can_edit\":\"You can edit ticket field settings, including whether they are required, visible to end-users, and editable by end-users. Also, click edit to delete a ticket field. Some system fields cannot be edited or deleted.\",\"txt.contextual.descriptions.dynamic_contents.dynamic_content_is\":\"Dynamic content is a combination of a default version of the text (typically in the same language as your default language) and variants for every other language that you support. Dynamic content can be referenced via a placeholder in automations, macros, triggers and by many system generated messages including email notifications when a user creates an account.\",\"txt.contextual.descriptions.dynamic_contents.this_page_enables\":\"This page enables you to search for dynamic content and see a list of all dynamic content. Click any title to add, delete, or edit a language variant.\",\"txt.contextual.descriptions.triggers.triggers_are\":\"Triggers are business rules that run immediately after tickets are created or updated. Triggers contain conditions and actions. You combine these to create ‘if’ and ‘then’ statements. You build condition and action statements using ticket properties, field operators, and the ticket property values.\",\"txt.contextual.descriptions.triggers.this_page_shows\":\"This page shows a sortable list of default triggers and triggers you create. Each time a ticket is created or updated all of your active triggers run so the order of triggers is important. The reorder option is at the end of your active triggers. Inactive triggers appear after the active ones. You can create, edit, clone, deactivate, or delete triggers.\",\"txt.contextual.descriptions.automations.automations_are\":\"Automations are business rules that modify ticket properties at a specified time after tickets are updated (not immediately like triggers). Automations contain conditions and actions. Each automation must contain an action that cancels, or nullifies, a condition; otherwise, it will continue to execute.\",\"txt.contextual.descriptions.automations.this_page_shows\":\"This page shows a sortable list of default and custom automations. Every hour all of your active automations run on tickets updated in the last 30 days. The order of automations is important. The reorder option is at the end of your active automations. Inactive automations appear after the active ones. You can create, edit, clone, deactivate, or delete automations.\",\"txt.contextual.descriptions.sla.sla_service\":\"SLA service targets help you better monitor your service level performance and meet your service level goals. Each service target creates a special view of tickets that violate that target. For example, you can create a target for an SLA that states “All tickets must be assigned within 4 hours.” This creates a view of tickets that have remained unassigned for more than four hours.\",\"txt.contextual.descriptions.sla.zendesk_provides\":\"Zendesk provides a set of default service targets. You can create, edit, deactivate, or delete service targets. Active targets are listed first, followed by inactive targets.\",\"txt.contextual.descriptions.twitter.monitor_one\":\"Monitor one or more Twitter accounts from your Zendesk and convert tweets to tickets, including direct messages, favorites, mentions, and search results.\",\"txt.contextual.descriptions.twitter.in_general\":\"In General Settings, enable Twitter search in your Zendesk and configure outgoing tweets. In Twitter Accounts, edit or add accounts to your Twitter channel. In Manage Searches, edit or add a saved search to perform a Twitter search based on predefined keywords. Click any saved search to view relevant tweets.\",\"txt.contextual.descriptions.chat.the_chat_channel\":\"The Chat channel enables end-users to initiate a chat with an agent from an existing ticket or a Feedback Tab. Real-time chat can reduce ticket volume and enable agents to solve issues more quickly. Each chat session becomes a ticket in your Zendesk, with all the text from the chat is added as a comment. Agents can accept multiple chats at once.\",\"txt.contextual.descriptions.chat.in_this_page\":\"In this page, you can enable agents to accept chats and enable chat from existing tickets. Also, you can configure the number of chats each agent can accept and customize your chat greeting. If you want to include a chat option in your Feedback Tab, you need to generate a Feedback Tab after you enable chat.\",\"txt.contextual.descriptions.facebook.the_facebook_channel\":\"The Facebook channel automatically converts Wall posts and private message to tickets for you. Agents can respond to Facebook posts from within the Zendesk ticket, and their comments appear on your Facebook page.\",\"txt.contextual.descriptions.facebook.this_page_lists\":\"This page lists any Facebook pages you’ve added and shows how many wall posts and private messages have been converted to tickets. Depending on your plan, you can add one or two Facebook pages. You can deactivate, unlink, or edit a page you’ve added. You can determine whether you want to convert Wall posts or private message or both to tickets.\",\"txt.contextual.descriptions.voice.the_voice_channel\":\"The Voice channel adds phone support to your Zendesk and turns each call or voicemail message into a ticket. Agents make themselves available to receive calls. Agents can also make outbound calls.\",\"txt.contextual.descriptions.voice.to_set_up\":\"To set up Voice you need to select a telephone number for incoming calls and set your call queuing options and recorded greetings. You can add multiple telephone numbers to your Zendesk. Calls to all numbers are added to the same call queue.\",\"txt.contextual.descriptions.voice.zendesk_voice\":\"Zendesk Voice is billed separately from your Zendesk subscription. When you set up the Voice channel, your first $1.00 of call activity is free. After that, you need to subscribe to Zendesk Voice in your Account settings page to continue using it.\",\"txt.contextual.descriptions.dropboxes.a_feedback_tab\":\"A Feedback Tab adds support options to any web page so customers can search your knowledge base, submit tickets, or chat with agents. You can create multiple Feedback Tabs, and you can customize the tab by changing the text, colors, or layout.\",\"txt.contextual.descriptions.dropboxes.in_this_page\":\"In this page, determine the look of your Feedback Tab and select functionality to include. In Advanced customizations, configure settings to change text strings, use a custom image, or apply CSS.\",\"txt.contextual.descriptions.dropboxes.each_feedback_tab\":\"Each Feedback Tab you configure generates JavaScript code. To add the Feedback tab to your Zendesk, create a Global JavaScript widget with this code. To embed the Feedback Tab into any other website, import the JavaScript into your site.\",\"txt.contextual.descriptions.api.if_you\":\"If you're a developer, you can access Zendesk functionality through the Zendesk API. For example, you can create a new ticket or add a new user using the API. This enables you to integrate Zendesk features in your own applications. You can also build an app to extend functionality in your Zendesk.\",\"txt.contextual.descriptions.api.in_this_page\":\"In this page you can enable the API and view your authentication credentials. Only authorized users can access Zendesk through the API. You can use basic authentication with your username and password, or use your username with your API token.\",\"txt.contextual.descriptions.portal.web_portal\":\"Web portal refers to the customer-facing part of your Zendesk. In the Web portal, end-users can submit and track tickets, and they can search and access your knowledge base and forums. You can customize the look and feel of your Web portal.\",\"txt.contextual.descriptions.portal.in_this_page\":\"In this page you can configure display and search settings for your Web portal, including your knowledge base.\",\"txt.contextual.descriptions.email.your_zendesk_has\":\"Your Zendesk has its own email domain and supports any number of email addresses. All email sent to your Zendesk become tickets.\",\"txt.contextual.descriptions.email.you_can\":\"You can set your reply (“from”) address for outgoing email. Alternatively, enable personalized replies, agent display names, or email pass-through. The reply address is used regardless of which email addresses is used, unless you use email pass-through.\",\"txt.contextual.descriptions.email.also\":\"Also, customize outgoing email and edit the email delimiter. All email from your Zendesk contain HTML and plain text. The email delimiter informs the user to type above a certain line. When the email comes into Zendesk, the delimiter separates old content from new; new content is added to the ticket as a comment.\",\"txt.contextual.descriptions.account.account_settings\":\"Account settings enable you to set options or view information related to your Zendesk account.\",\"txt.contextual.descriptions.account.you_can_view\":\"You can view your subscription details and invoices or view an audit log of various changes made in your Zendesk. You can set branding and localization options. You can enter company info, including address, and complete a brief survey about your company to compare your Zendesk to industry standards.\",\"txt.contextual.descriptions.account.the_audit_log\":\"The Audit log tab is only available in the Enterprise plan. The Benchmarking and Invoices tabs are only available to the account owner.\",\"txt.contextual.descriptions.security.you_can\":\"You can enhance the security of your Zendesk account by controlling user access, password security, and login options.\",\"txt.contextual.descriptions.security.your_agents\":\"Your agents and end-users can be allowed to log in to your Zendesk using popular social media accounts or by using their existing company login credentials. This is referred to as single sign on and enabling it can save your users from having to remember a separate login to access your Zendesk.\",\"txt.contextual.descriptions.security.ssl\":\"SSL (Secure Sockets Layer) helps to ensure that the data exchanged between your Zendesk and your users is secure. SSL is enabled by default.\",\"txt.contextual.descriptions.security.you_can_also\":\"You can also control the security level of your users’ passwords and restrict access to your Zendesk to specific users within a range of IP addresses.\",\"txt.contextual.descriptions.tickets.tickets_are\":\"Tickets are support requests that come through any of your channels. Each ticket is assigned to an agent and all activity is captured within the ticket. Each ticket requires a subject, email address, and description.\",\"txt.contextual.descriptions.tickets.you_can\":\"You can share tickets with other Zendesks so their agents can provide information or solve the ticket. The ticket stays synced in between account. Sharing agreements specify the terms for sharing and how shared tickets are managed.\",\"txt.contextual.descriptions.tickets.in_the_settings\":\"In the Settings tab, determine the functionality you want in tickets, including tags, CCs, attachments, and screencasts. Also, determine how comments appear and how tickets are managed. In the Sharing tab, view existing sharing agreements or set up new ones.\",\"txt.contextual.descriptions.agents.agents_are\":\"Agents are the bulk of your support staff. They are assigned tickets and interact with customers. The agent's role and privileges are defined by administrators.\",\"txt.contextual.descriptions.agents.in_this_page\":\"In this page you can set up a standard agent signature that can be appended to all public comments made by agents. Agents can customize their signature on their profile page. You can also enable email forwarding so that when an agent forwards an email to your Zendesk, it becomes a ticket created on behalf of the original sender, not the agent.\",\"txt.contextual.descriptions.customers.customers\":\"Customers, or end-users, are the people who generate support requests from any your support channels. End-users don't have access to any of the administrator and agent features of Zendesk. They can only submit and track tickets and communicate with agents.\",\"txt.contextual.descriptions.customers.in_this_page\":\"In this page you can control access to your Zendesk. Also, use the blacklist and whitelist options to control incoming email, and use welcome and registration messages to customize communication to new users. Enable user tagging to add extra data to your users.\",\"txt.contextual.descriptions.extensions.extensions_are\":\"Extensions are tools that extend the functionality of your Zendesk. You can add functionality with widgets and targets, or by integrating with a CRM or activity stream.\",\"txt.contextual.descriptions.extensions.in_the_widgets_tab\":\"In the Widgets tab, you can add widgets for many cloud-based applications and services, such as Google Analytics, or you can create your own widgets. In the Targets tab, you can set up external targets to communicate with many cloud-based applications and services, such as Twitter, as well as HTTP and email.\",\"txt.contextual.descriptions.extensions.in_the_crm_tab\":\"In the CRM tab, set up your Salesforce, SugarCRM, or Microsoft Dynamics CRM integration. And in the Activity stream tab, if you have a paid Yammer account, you can integrate it with your Zendesk.\",\"txt.contextual.references.user_roles.title\":\"Understanding Zendesk user roles\",\"txt.contextual.references.user_roles.url\":\"https://support.zendesk.com/entries/20055812\",\"txt.contextual.references.user_roles.topic_hlt_cbp_cc\":\"End-users, or customers\",\"txt.contextual.references.user_roles.topic_nqx_cbp_cc\":\"Agents, administrators, account owner\",\"txt.contextual.references.user_roles.topic_cwu_hbp_cc\":\"User references in business rules\",\"txt.contextual.references.managing_users.title\":\"Adding and managing users\",\"txt.contextual.references.managing_users.url\":\"https://support.zendesk.com/entries/20064498\",\"txt.contextual.references.managing_users.topic_kjp_mze_dc\":\"About user options\",\"txt.contextual.references.managing_users.topic_h43_2k2_yg\":\"Adding end-users, agents, and administrators\",\"txt.contextual.references.managing_users.topic_sqm_tjm_dc\":\"Promoting an agent to the administrator role\",\"txt.contextual.references.managing_users.topic_kai_rze_dc\":\"Assigning an administrator to account owner\",\"txt.contextual.references.organizations.title\":\"Creating, managing, and using organizations\",\"txt.contextual.references.organizations.url\":\"https://support.zendesk.com/entries/20049342\",\"txt.contextual.references.organizations.topic_nxl_vdt_bc\":\"Automatically adding users to organizations based on their email domain\",\"txt.contextual.references.organizations.topic_cfj_gfn_bc\":\"Mapping a group to an organization\",\"txt.contextual.references.organizations.topic_nat_vgn_bc\":\"Setting up a shared organization for end-users\",\"txt.contextual.references.organizations.topic_cab_ihe_bc\":\"Editing and deleting organizations\",\"txt.contextual.references.organizations.topic_wyj_dse_bc\":\"Manually adding users to organizations\",\"txt.contextual.references.organizations.topic_ebz_dtn_bc\":\"Restricting an agent to one organization\",\"txt.contextual.references.organizations.topic_kwp_zcf_bc\":\"Creating views and reports by organization\",\"txt.contextual.references.groups.title\":\"Creating, managing, and using groups\",\"txt.contextual.references.groups.url\":\"https://support.zendesk.com/entries/20047256\",\"txt.contextual.references.groups.topic_cab_ihe_bc\":\"Editing and deleting groups\",\"txt.contextual.references.groups.topic_wyj_dse_bc\":\"Adding agents to groups\",\"txt.contextual.references.groups.topic_nxy_jhe_bc\":\"Assigning tickets to groups\",\"txt.contextual.references.groups.topic_uxo_gag_bc\":\"Using groups in business rules\",\"txt.contextual.references.groups.topic_kwp_zcf_bc\":\"Creating views and reports by group\",\"txt.contextual.references.views.title\":\"Using views to manage ticket workflow\",\"txt.contextual.references.views.url\":\"https://support.zendesk.com/entries/20103667\",\"txt.contextual.references.views.topic_xlz_zsm_pf\":\"Selecting views\",\"txt.contextual.references.views.topic_ond_dnv_uf\":\"Viewing your recent tickets\",\"txt.contextual.references.views.topic_hyp_2bn_pf\":\"Viewing the next ticket in a view\",\"txt.contextual.references.views.topic_vzt_3kg_kh\":\"Viewing the tickets in a view\",\"txt.contextual.references.views.topic_vcr_xfp_ec\":\"Adding views\",\"txt.contextual.references.views.topic_fjf_vev_ec\":\"Editing and cloning views\",\"txt.contextual.references.views.topic_n1y_3s4_sf\":\"Reordering views\",\"txt.contextual.references.views.topic_vnx_wev_ec\":\"Deleting and deactivating views\",\"txt.contextual.references.views.topic_5zk_ddp_p3\":\"Exporting a view to a CSV file (Zendesk Classic)\",\"txt.contextual.references.macros.title\":\"Using macros to update and add comments to tickets\",\"txt.contextual.references.macros.url\":\"https://support.zendesk.com/entries/20011363\",\"txt.contextual.references.macros.topic_lty_vgx_tb\":\"Zendesk macros to get you started\",\"txt.contextual.references.macros.topic_kda_eew_uf\":\"Applying macros to tickets\",\"txt.contextual.references.macros.topic_bla_eew_uf\":\"Applying macros to tickets in a view\",\"txt.contextual.references.macros.topic_vwc_cix_tb\":\"Creating macros\",\"txt.contextual.references.macros.topic_mtv_gmx_tb\":\"Editing and cloning macros\",\"txt.contextual.references.reports.monitoring.title\":\"Monitoring ticket activity and agent performance with reports\",\"txt.contextual.references.reports.monitoring.url\":\"https://support.zendesk.com/entries/20116851\",\"txt.contextual.references.reports.exporting.title\":\"Exporting ticket data to a CSV file\",\"txt.contextual.references.reports.exporting.url\":\"https://support.zendesk.com/entries/23002207\",\"txt.contextual.references.using_tags.title\":\"Using tags\",\"txt.contextual.references.using_tags.url\":\"https://support.zendesk.com/entries/20011393\",\"txt.contextual.references.using_tags.topic_dfv_chv_xb\":\"Automatic ticket tagging\",\"txt.contextual.references.using_tags.topic_hzh_zka_vb\":\"Setting tagging options\",\"txt.contextual.references.using_tags.topic_vwg_ola_vb\":\"Manually adding tags to tickets and forum topics\",\"txt.contextual.references.using_tags.topic_twq_xla_vb\":\"Deleting tags\",\"txt.contextual.references.using_tags.topic_utx_jma_vb\":\"Analyzing tag activity\",\"txt.contextual.references.using_tags.topic_cvw_rma_vb\":\"Creating views based on tags and tag sets\",\"txt.contextual.references.using_tags.topic_ntk_ina_vb\":\"Searching for tickets by tags\",\"txt.contextual.references.using_tags.topic_umd_ona_vb\":\"Using tags in macros, triggers, and automations\",\"txt.contextual.references.add_tags.title\":\"Adding tags to users and organizations\",\"txt.contextual.references.add_tags.url\":\"https://support.zendesk.com/entries/20201222\",\"txt.contextual.references.add_tags.topic_czm_tew_qc\":\"Enabling user and organization tagging\",\"txt.contextual.references.add_tags.topic_hjy_afw_qc\":\"Adding tags\",\"txt.contextual.references.add_tags.topic_bdp_thw_qc\":\"Managing user and organization tags\",\"txt.contextual.references.add_tags.topic_lry_ifw_qc\":\"User and organization tags in business rules\",\"txt.contextual.references.add_tags.topic_tkd_ehd_rc\":\"User and organization tag placeholders\",\"txt.contextual.references.add_tags.topic_jzi_bax_qc\":\"Limiting access to forums with user and organization tags\",\"txt.contextual.references.add_tags.topic_alr_gfw_qc\":\"Searching for user and organization tags\",\"txt.contextual.references.ticket_fields.about.title\":\"About ticket fields\",\"txt.contextual.references.ticket_fields.about.url\":\"https://support.zendesk.com/entries/20835688\",\"txt.contextual.references.ticket_fields.custom.title\":\"Adding and using custom ticket fields\",\"txt.contextual.references.ticket_fields.custom.url\":\"https://support.zendesk.com/entries/20611326\",\"txt.contextual.references.ticket_fields.custom.topic_dwt_est_kc\":\"Organizing drop-down list options\",\"txt.contextual.references.ticket_fields.custom.topic_ext_est_kc\":\"Custom fields and tags\",\"txt.contextual.references.dynamic_contents.title\":\"Providing multiple language content with dynamic content\",\"txt.contextual.references.dynamic_contents.url\":\"https://support.zendesk.com/entries/20720458\",\"txt.contextual.references.dynamic_contents.topic_qcy_eci_je\":\"Creating dynamic content\",\"txt.contextual.references.dynamic_contents.topic_hdn_hdi_je\":\"Managing the translation of your dynamic content\",\"txt.contextual.references.dynamic_contents.topic_enk_bdi_je\":\"Using your dynamic content\",\"txt.contextual.references.triggers.title\":\"Streamlining workflow with ticket updates and triggers\",\"txt.contextual.references.triggers.url\":\"https://support.zendesk.com/entries/20011606\",\"txt.contextual.references.triggers.topic_usx_vxx_tb\":\"Zendesk triggers to get you started\",\"txt.contextual.references.triggers.topic_tpw_gay_tb\":\"Creating triggers\",\"txt.contextual.references.triggers.topic_vnl_zpy_tb\":\"Reordering triggers\",\"txt.contextual.references.triggers.topic_dwq_zoy_tb\":\"Editing and cloning triggers\",\"txt.contextual.references.triggers.topic_jvv_kqy_tb\":\"Deleting and deactivating triggers\",\"txt.contextual.references.automations.title\":\"Streamlining workflow with time-based events and automations\",\"txt.contextual.references.automations.url\":\"https://support.zendesk.com/entries/20012032\",\"txt.contextual.references.automations.topic_adj_pzy_tb\":\"Creating automations\",\"txt.contextual.references.automations.topic_rsh_miv_ub\":\"Editing and cloning automations\",\"txt.contextual.references.automations.topic_agt_ojv_ub\":\"Reordering your automations\",\"txt.contextual.references.automations.topic_wsq_xjv_ub\":\"Deleting and deactivating automations\",\"txt.contextual.references.sla.title\":\"Monitoring performance with SLA service targets\",\"txt.contextual.references.sla.url\":\"https://support.zendesk.com/entries/23073916\",\"txt.contextual.references.sla.topic_m2j_5mw_bj\":\"Understanding SLA service targets in Zendesk\",\"txt.contextual.references.sla.topic_o55_qzq_cj\":\"Using the predefined service targets\",\"txt.contextual.references.sla.topic_l1b_1nw_bj\":\"Adding a service target\",\"txt.contextual.references.sla.topic_z15_hxw_bj\":\"Updating a service target\",\"txt.contextual.references.sla.topic_z4z_nxw_bj\":\"Reviewing service level performance\",\"txt.contextual.references.twitter_setup.title\":\"Setting up your Twitter channel\",\"txt.contextual.references.twitter_setup.url\":\"https://support.zendesk.com/entries/21423788\",\"txt.contextual.references.twitter_setup.topic_pcz_y3p_2g\":\"How tweets become tickets\",\"txt.contextual.references.twitter_setup.topic_n23_wcp_2g\":\"Adding Twitter accounts to your Twitter channel\",\"txt.contextual.references.twitter_setup.topic_jfn_ycp_2g\":\"Viewing your twickets\",\"txt.contextual.references.twitter_setup.topic_wph_t2x_2g\":\"Appending ticket links to outgoing tweets\",\"txt.contextual.references.twitter_setup.topic_dwj_zcp_2g\":\"Creating and managing saved searches\",\"txt.contextual.references.twitter_setup.topic_kyz_pkp_2g\":\"Managing twickets with business rules\",\"txt.contextual.references.twitter_saved_searches.title\":\"Using your Twitter saved searches to monitor and manager tweets\",\"txt.contextual.references.twitter_saved_searches.url\":\"https://support.zendesk.com/entries/21434047\",\"txt.contextual.references.twitter_advanced_search.title\":\"Zendesk for Twitter advanced search operators\",\"txt.contextual.references.twitter_advanced_search.url\":\"https://support.zendesk.com/entries/20457807\",\"txt.contextual.references.chat_set_up.title\":\"Setting up your Chat channel\",\"txt.contextual.references.chat_set_up.url\":\"https://support.zendesk.com/entries/21414906\",\"txt.contextual.references.chat_set_up.topic_1kj_sbj_2g\":\"Configuring Chat channel settings\",\"txt.contextual.references.chat_set_up.topic_l4q_lgj_2g\":\"Adding Chat to a Feedback Tab\",\"txt.contextual.references.chat_set_up.topic_ygn_brj_2g\":\"Which agents can chat with end-users?\",\"txt.contextual.references.zendesk_chat.title\":\"Providing live chat support with Zendesk chat\",\"txt.contextual.references.zendesk_chat.url\":\"https://support.zendesk.com/entries/21233273\",\"txt.contextual.references.zendesk_chat.topic_2xn_prb_vf\":\"Workflow\",\"txt.contextual.references.zendesk_chat.topic_jyf_yrb_vf\":\"Making yourself available for chat\",\"txt.contextual.references.zendesk_chat.topic_3wq_wmj_vf\":\"Monitoring for chat requests\",\"txt.contextual.references.zendesk_chat.topic_nmk_xbc_vf\":\"Accepting a chat session\",\"txt.contextual.references.zendesk_chat.topic_zd4_ybc_vf\":\"Identifying the user and handling new accounts\",\"txt.contextual.references.zendesk_chat.topic_j1l_gcc_vf\":\"Searching for chat tickets\",\"txt.contextual.references.facebook_set_up.title\":\"Setting up your Facebook channel\",\"txt.contextual.references.facebook_set_up.url\":\"https://support.zendesk.com/entries/21426726\",\"txt.contextual.references.voice_set_up.title\":\"Setting up Zendesk Voice\",\"txt.contextual.references.voice_set_up.url\":\"https://support.zendesk.com/entries/20415321\",\"txt.contextual.references.voice_set_up.topic_awn_pfy_md\":\"Voice trial, subscription, and billing\",\"txt.contextual.references.voice_set_up.topic_qou_rcv_ld\":\"Selecting a telephone number\",\"txt.contextual.references.voice_set_up.topic_jnu_ucv_ld\":\"Enabling the voice channel and configuring the general settings\",\"txt.contextual.references.voice_set_up.topic_aqm_zcv_ld\":\"Selecting voice greetings\",\"txt.contextual.references.voice_set_up.topic_lug_ddv_ld\":\"Using the call activity dashboard\",\"txt.contextual.references.voice_set_up.topic_xsa_idv_ld\":\"Reviewing call history\",\"txt.contextual.references.voice_set_up.topic_nto_ndv_ld\":\"Testing your voice channel\",\"txt.contextual.references.voice_set_up.topic_tst_gfv_ld\":\"Setting up business rules to track and manage voice tickets\",\"txt.contextual.references.voice_set_up.topic_vny_ckz_md\":\"Agents allowed to accept phone calls\",\"txt.contextual.references.voice_set_up.topic_ld2_msk_1h\":\"Recovering a voice number\",\"txt.contextual.references.voice_set_up.topic_xmr_agd_tf\":\"Adding more voice numbers\",\"txt.contextual.references.voice_set_up.topic_hy3_2hz_43\":\"Editing your Voice number settings\",\"txt.contextual.references.voice_inbound.title\":\"Taking inbound telephone calls with Zendesk Voice\",\"txt.contextual.references.voice_inbound.url\":\"https://support.zendesk.com/entries/20415731\",\"txt.contextual.references.voice_inbound.topic_y5b_ffz_4f\":\"The incoming call workflow: how live calls and voicemails become tickets\",\"txt.contextual.references.voice_inbound.topic_nxb_ffz_4f\":\"Merging tickets when a new call is about an existing ticket\",\"txt.contextual.references.voice_inbound.topic_shc_2gw_p3\":\"Forwarding calls to a different phone number\",\"txt.contextual.references.voice_inbound.topic_vxb_ffz_4f\":\"Searching for voice tickets\",\"txt.contextual.references.voice_outbound.title\":\"Making outbound telephone calls using Zendesk Voice\",\"txt.contextual.references.voice_outbound.url\":\"https://support.zendesk.com/entries/22646918\",\"txt.contextual.references.voice_outbound.topic_qx2_fm4_p3\":\"Calling from your browser or telephone\",\"txt.contextual.references.voice_outbound.topic_cn4_tsy_43\":\"Making outbound calls\",\"txt.contextual.references.voice_outbound.topic_1ln_2qy_43\":\"Creating a view of outbound calls\",\"txt.contextual.references.voice_outbound.topic_ppm_4ry_43\":\"Searching for outbound call tickets\",\"txt.contextual.references.voice_pricing.title\":\"Zendesk Voice pricing\",\"txt.contextual.references.voice_pricing.url\":\"https://support.zendesk.com/entries/21155348\",\"txt.contextual.references.feedback_tab.title\":\"Setting up your Feedback tab channel\",\"txt.contextual.references.feedback_tab.url\":\"https://support.zendesk.com/entries/20990726\",\"txt.contextual.references.feedback_tab.topic_igb_pxd_ff\":\"Creating a Feedback Tab\",\"txt.contextual.references.feedback_tab.topic_rwj_adf_ff\":\"Adding a Feedback Tab to your Zendesk\",\"txt.contextual.references.feedback_tab.topic_mpw_tkf_ff\":\"Customizing the text in your Feedback Tabs\",\"txt.contextual.references.feedback_tab.topic_zdl_ehs_ff\":\"Customizing the 'tab' part of the Feedback Tab\",\"txt.contextual.references.feedback_tab.topic_sly_egf_ff\":\"Adding a Feedback Tab to an external web site\",\"txt.contextual.references.api.title\":\"REST API introduction\",\"txt.contextual.references.api.url\":\"http://developer.zendesk.com/documentation/rest_api/introduction.html\",\"txt.contextual.references.customize_portal.title\":\"Customizing your Web portal\",\"txt.contextual.references.customize_portal.url\":\"https://support.zendesk.com/entries/21242606\",\"txt.contextual.references.customize_portal.topic_bph_2hm_rf\":\"Getting familiar with your Zendesk Web portal\",\"txt.contextual.references.customize_portal.topic_bgc_yvd_rf\":\"Customizing the welcome text on your Web portal\",\"txt.contextual.references.customize_portal.topic_mbd_b3l_tf\":\"Adding a custom field to your support request form\",\"txt.contextual.references.customize_portal.topic_vxq_jfx_ve\":\"Customizing your forums\",\"txt.contextual.references.customize_portal.topic_b4b_zxf_rf\":\"Setting viewing permissions and pinning topics to your home page\",\"txt.contextual.references.customize_portal.topic_ylj_zjx_ve\":\"Summary\",\"txt.contextual.references.email_in_zendesk.title\":\"Getting started with email in Zendesk\",\"txt.contextual.references.email_in_zendesk.url\":\"https://support.zendesk.com/entries/20519926\",\"txt.contextual.references.email_in_zendesk.topic_ofx_ncs_rd\":\"Forward email to Zendesk from external email addresses\",\"txt.contextual.references.email_in_zendesk.topic_krs_cat_rd\":\"Use your own email domain for incoming and outgoing email\",\"txt.contextual.references.email_in_zendesk.topic_iue_ubp_xd\":\"Change the email addresses used in outgoing email notifications\",\"txt.contextual.references.email_in_zendesk.topic_oin_luw_vd\":\"Customize your email templates\",\"txt.contextual.references.email_in_zendesk.topic_zjr_tws_wd\":\"System generated registration and welcome email messages\",\"txt.contextual.references.email_in_zendesk.topic_twz_wjk_yd\":\"Email messages generated by business rules\",\"txt.contextual.references.email_in_zendesk.topic_mtp_xsr_yd\":\"Agent email settings\",\"txt.contextual.references.email_in_zendesk.topic_zda_lvw_vd\":\"Use email domains to control access to your Zendesk\",\"txt.contextual.references.email_in_zendesk.topic_hta_uos_wd\":\"Use email to manage users\",\"txt.contextual.references.email_in_zendesk.topic_zvp_pkr_yd\":\"Multiple email address support\",\"txt.contextual.references.email_in_zendesk.topic_ayx_los_wd\":\"Suspended tickets and spam email\",\"txt.contextual.references.branding.title\":\"Branding your Zendesk\",\"txt.contextual.references.branding.url\":\"https://support.zendesk.com/entries/21239957\",\"txt.contextual.references.branding.topic_jzf_msr_ve\":\"Changing the logo and colors for your Zendesk\",\"txt.contextual.references.branding.topic_jju_phx_ve\":\"Using your company email address with Zendesk\",\"txt.contextual.references.branding.topic_zjr_m1x_qf\":\"Changing your support URL to use your company domain name\",\"txt.contextual.references.branding.topic_xdw_mvr_ve\":\"Summary\",\"txt.contextual.references.configure_locale.title\":\"Configuring your Zendesk for you locale and language\",\"txt.contextual.references.configure_locale.url\":\"https://support.zendesk.com/entries/20886698\",\"txt.contextual.references.configure_locale.topic_dil_hnc_xe\":\"Setting your Zendesk time zone and format\",\"txt.contextual.references.configure_locale.topic_ijx_svh_xe\":\"Translating system-generated new user email notifications\",\"txt.contextual.references.configure_locale.topic_mck_unc_xe\":\"Adding translated text to the agent signature\",\"txt.contextual.references.configure_locale.topic_ukk_syh_xe\":\"Translating the text in the default automations, macros, triggers\",\"txt.contextual.references.configure_locale.topic_qsb_boc_xe\":\"Configuring your Web portal to support your language\",\"txt.contextual.references.configure_locale.topic_wia_jvj_xe\":\"Creating a Feedback Tab in a different language\",\"txt.contextual.references.audit_log.title\":\"Viewing the Audit log\",\"txt.contextual.references.audit_log.url\":\"https://support.zendesk.com/entries/22438082\",\"txt.contextual.references.end_user_access.title\":\"Configuring how end-users access and log in to your Zendesk\",\"txt.contextual.references.end_user_access.url\":\"https://support.zendesk.com/entries/23057991#topic_ry4_2hk_v\",\"txt.contextual.references.password_security.title\":\"Password security\",\"txt.contextual.references.password_security.url\":\"https://support.zendesk.com/entries/23056301\",\"txt.contextual.references.restricting_access.title\":\"Restricting access to your Zendesk\",\"txt.contextual.references.restricting_access.url\":\"https://support.zendesk.com/entries/20300421\",\"txt.contextual.references.sharing_tickets.title\":\"Sharing tickets with other Zendesk accounts\",\"txt.contextual.references.sharing_tickets.url\":\"https://support.zendesk.com/entries/20151333\",\"txt.contextual.references.sharing_tickets.topic_kjg_hhz_kc\":\"Setting up a ticket sharing agreement\",\"txt.contextual.references.sharing_tickets.topic_cvt_atz_kc\":\"Opting out of all sharing invites\",\"txt.contextual.references.sharing_tickets.topic_vam_qtz_kc\":\"Deactivating a sharing agreement\",\"txt.contextual.references.sharing_tickets.topic_ktu_ttz_kc\":\"Referring to shared tickets in business rules\",\"txt.contextual.references.sharing_tickets.topic_uxg_hfr_hf\":\"Syncing custom fields with another Zendesk account\",\"txt.contextual.references.satisfaction_rating.title\":\"Using customer satisfaction rating\",\"txt.contextual.references.satisfaction_rating.url\":\"https://support.zendesk.com/entries/20091857\",\"txt.contextual.references.satisfaction_rating.topic_xxm_imn_gc\":\"Logging in not required to rate tickets\",\"txt.contextual.references.satisfaction_rating.topic_lnh_xyu_id\":\"Agents cannot rate tickets\",\"txt.contextual.references.satisfaction_rating.topic_zcl_lsd_fc\":\"Sending the survey request\",\"txt.contextual.references.satisfaction_rating.topic_qfu_kvd_fc\":\"Use a trigger instead of the automation\",\"txt.contextual.references.satisfaction_rating.topic_twa_svd_fc\":\"How agents receive the satisfaction rating feedback\",\"txt.contextual.references.satisfaction_rating.topic_dwy_gyv_cc\":\"Enabling customer satisfaction rating\",\"txt.contextual.references.satisfaction_rating.topic_dze_ubw_cc\":\"Request customer satisfaction rating automation\",\"txt.contextual.references.satisfaction_rating.topic_hlb_fjw_cc\":\"Customer satisfaction rating placeholders\",\"txt.contextual.references.satisfaction_rating.topic_qlt_oqw_ec\":\"Creating customer satisfaction reports\",\"txt.contextual.references.external_targets.title\":\"Notifying external targets\",\"txt.contextual.references.external_targets.url\":\"https://support.zendesk.com/entries/20012047\",\"txt.contextual.references.external_targets.topic_hvf_eoa_vb\":\"Setting up a target\",\"txt.contextual.references.external_targets.topic_ezx_fpa_vb\":\"Managing your targets\",\"txt.contextual.references.external_targets.topic_cjz_eqa_vb\":\"Using targets in automations and triggers\",\"txt.contextual.references.ticket_yammer_activity.title\":\"Displaying ticket activity in you Yammer activity stream\",\"txt.contextual.references.ticket_yammer_activity.url\":\"https://support.zendesk.com/entries/21071973\",\"txt.contextual.references.salesforce.title\":\"Salesforce\",\"txt.contextual.references.salesforce.url\":\"https://support.zendesk.com/entries/22077038\",\"txt.contextual.references.sugar_crm.title\":\"SugarCRM\",\"txt.contextual.references.sugar_crm.url\":\"https://support.zendesk.com/entries/20177418\",\"txt.contextual.references.ms_dynamics.title\":\"Microsoft Dynamics\",\"txt.contextual.references.ms_dynamics.url\":\"https://support.zendesk.com/entries/21448143\",\"txt.widgets.edit.link\":\"Edit widgets on this page\",\"txt.widgets.edit.help\":\"Edit widgets on this page.\",\"txt.widgets.add.label\":\"Add a widget\",\"txt.widgets.add.link\":\"Add a widget to this page\",\"txt.widgets.add.help\":\"Add a widget to this page.\",\"txt.widgets.add.message\":\"Widgets are used to display additional information or to integrate with third-party applications. You can add widgets to any page in your Zendesk.\",\"txt.widgets.select.label\":\"Select the widget you want to add to this page: \",\"txt.widgets.create.link\":\"create new widget\",\"txt.widgets.create.preamble\":\"... or {{create_link}}\",\"txt.widgets.done.link\":\"Done\",\"txt.widgets.read_more.link\":\"Read more\",\"txt.widgets.create_first.link\":\"create your first widget\",\"txt.widgets.read_more_create_first.connector\":\"{{read_more_link}} or {{create_first_link}}\",\"txt.widgets.forums.search\":\"Search\",\"txt.widgets.forums.searching\":\"Searching\",\"txt.widgets.forums.all\":\"All\",\"txt.widgets.forums.no_forums\":\"You don't have access to any forums\",\"txt.widgets.forums.comments.post.comment_added\":\"Comment added\",\"txt.widgets.forums.comments.post.empty_comment\":\"Please post something...\",\"txt.widgets.forums.comments.post.topic_lock\":\"This topic is locked.\",\"txt.widgets.forums.comments.post.na\":\"N/A\",\"txt.widgets.forums.title.label\":\"Forum\",\"txt.widgets.forums.image_alt\":\"Forum\",\"txt.via_types.web_form\":\"Web Form\",\"txt.via_types.mail\":\"Mail\",\"txt.via_types.web_service\":\"Web Service\",\"txt.via_types.rule\":\"Rule\",\"txt.via_types.linked_problem\":\"Linked Problem\",\"txt.via_types.group_deletion\":\"Group Deletion\",\"txt.via_types.user_change\":\"User Change\",\"txt.via_types.user_deletion\":\"User Deletion\",\"txt.via_types.group_change\":\"Group Change\",\"txt.via_types.resource_push\":\"Resource Push\",\"txt.via_types.iphone\":\"iPhone\",\"txt.via_types.get_satisfaction\":\"Get Satisfaction\",\"txt.via_types.dropbox\":\"Feedback Tab\",\"txt.via_types.merge\":\"Merge\",\"txt.via_types.batch\":\"Batch\",\"txt.via_types.recovered_from_suspended_tickets\":\"Recovered from Suspended Tickets\",\"txt.via_types.automatic_solution_suggestions\":\"Automatic Solution Suggestions\",\"txt.via_types.twitter_favorite\":\"Twitter Favorite\",\"txt.via_types.topic\":\"Topic\",\"txt.via_types.user_merge\":\"User Merge\",\"txt.via_types.twitter_dm\":\"Twitter DM\",\"txt.via_types.closed_ticket\":\"Closed Ticket\",\"txt.via_types.logmein_rescue\":\"LogMeIn Rescue\",\"txt.via_types.chat\":\"Chat\",\"txt.via_types.twitter\":\"Twitter\",\"txt.via_types.ticket_sharing\":\"Ticket Sharing\",\"txt.via_types.macro_reference\":\"Macro Reference\",\"txt.via_types.voicemail\":\"Voicemail\",\"txt.via_types.phone_call_inbound\":\"Phone call (inbound)\",\"txt.via_types.phone_call_outbound\":\"Phone call (outbound)\",\"txt.via_types.blog\":\"Blog\",\"txt.via_types.text_message\":\"Text Message\",\"txt.via_types.facebook_post\":\"Facebook Post\",\"txt.via_types.import\":\"Import\",\"txt.via_types.github\":\"Github\",\"txt.via_types.facebook_message\":\"Facebook Message\",\"txt.via_types.by_via_type\":\"By {{via_type}}\",\"txt.via_types.by_deleted_rule\":\"By deleted rule\",\"txt.via_types.by_email_to\":\"By email to {{user}}\",\"txt.via_types.lotus\":\"Lotus\",\"txt.satisfaction.cancel\":\"Cancel\",\"txt.satisfaction.submit\":\"Save my rating\",\"txt.satisfaction.score.good\":\"Good, I'm satisfied\",\"txt.satisfaction.score.poor\":\"Bad, I'm unsatisfied\",\"txt.satisfaction.score.offered\":\"Offered\",\"txt.satisfaction.score.current\":\"This ticket has been rated as {{score}}\",\"txt.satisfaction.score.undefined\":\"Invalid satisfaction rating.\",\"txt.satisfaction.prompt.rate\":\"How would you rate the support you received?\",\"txt.satisfaction.prompt.comment\":\"Add a comment about the quality of support you received (optional):\",\"txt.satisfaction.header.comment\":\"With the following comment:\",\"txt.satisfaction.comment.hide\":\"Hide comment\",\"txt.satisfaction.comment.show\":\"Show comment\",\"txt.satisfaction.rating.modify\":\"Change my rating\",\"txt.satisfaction.rating.anonymous_modify\":\"Log in to change your rating\",\"txt.satisfaction.plain.rate\":\"You can copy the following URL into your browser to rate:\",\"txt.satisfaction.plain.change_rating\":\"You may still change your rating or comment by copying the following URL into your browser:\",\"txt.satisfaction.html.change_rating\":\"You may still change your rating or comment.\",\"txt.satisfaction.ticket_closed\":\"This ticket is now closed.\",\"txt.satisfaction.cannot_rate\":\"Unfortunately that means the ticket can no longer be rated.\",\"txt.help_center.controllers.admin.article_translations.destroy.success\":\"Translation removed\",\"txt.help_center.controllers.admin.section_translations.destroy.success\":\"Translation removed\",\"txt.help_center.controllers.admin.category_translations.destroy.success\":\"Translation removed\",\"txt.help_center.controllers.admin.articles.create.error\":\"There was an issue while saving the article\",\"txt.help_center.controllers.admin.articles.create.success\":\"Article was successfully created\",\"txt.help_center.controllers.admin.articles.update.success\":\"Article was successfully updated\",\"txt.help_center.controllers.admin.articles.destroy.success\":\"Article deleted\",\"txt.help_center.controllers.admin.help_centers.update.success\":\"Help Center was successfully updated\",\"txt.help_center.controllers.admin.help_centers.update.error\":\"Help Center failed to update\",\"txt.help_center.controllers.admin.categories.create.error\":\"There was an issue while saving the category\",\"txt.help_center.controllers.admin.categories.create.success\":\"Category was successfully created\",\"txt.help_center.controllers.admin.categories.update.success\":\"Category was successfully updated\",\"txt.help_center.controllers.admin.categories.destroy.success\":\"Category deleted\",\"txt.help_center.controllers.admin.sections.create.error\":\"There was an issue while saving the section\",\"txt.help_center.controllers.admin.sections.create.success\":\"Section was successfully created\",\"txt.help_center.controllers.admin.sections.destroy.success\":\"Section deleted\",\"txt.help_center.controllers.admin.sections.update.success\":\"Section was succesfully updated\",\"txt.help_center.controllers.admin.sections.update.error\":\"Failed to update section\",\"txt.help_center.controllers.admin.help_center_translations.destroy.success\":\"Translation removed\",\"txt.help_center.controllers.admin.custom_themes.create.success\":\"Theme saved as %{name} and set as current\",\"txt.help_center.controllers.article_subscriptions.unsubscribe_from_token.removed\":\"You are no longer following this article.\",\"txt.help_center.controllers.article_subscriptions.update.created\":\"You are now following this article.\",\"txt.help_center.controllers.article_subscriptions.update.removed\":\"You are no longer following this article.\",\"txt.help_center.controllers.comments.destroy.success\":\"Your comment has been deleted.\",\"txt.help_center.controllers.requests.requests_unavailable\":\"Your requests are temporarily unavailable.\",\"txt.help_center.controllers.requests.update.success\":\"Your comment was successfully added\",\"txt.help_center.controllers.requests.update.error\":\"Could not add your comment\",\"txt.help_center.controllers.requests.forbidden\":\"Request not found. You do not have access to request #%{request_id}. It may have been solved or deleted.\",\"txt.help_center.helpers.admin.section_translations.public.explanation\":\"Visible to all users\",\"txt.help_center.helpers.admin.section_translations.public.label\":\"Anyone\",\"txt.help_center.helpers.admin.section_translations.public.indicator\":\"Public\",\"txt.help_center.helpers.admin.section_translations.restricted.explanation\":\"Visible to authenticated users\",\"txt.help_center.helpers.admin.section_translations.restricted.label\":\"Only signed-in users\",\"txt.help_center.helpers.admin.section_translations.restricted.indicator\":\"Restricted to signed-in users\",\"txt.help_center.helpers.admin.section_translations.internal.explanation\":\"Visible to agents only\",\"txt.help_center.helpers.admin.section_translations.internal.label\":\"Only agents (Internal)\",\"txt.help_center.helpers.admin.section_translations.internal.indicator\":\"Internal (Agents only)\",\"txt.help_center.helpers.application.home\":\"Home\",\"txt.help_center.helpers.application.manager_action_items.add_article\":\"Add Article\",\"txt.help_center.helpers.application.manager_action_items.add_category\":\"Add Category\",\"txt.help_center.helpers.application.manager_action_items.add_section\":\"Add Section\",\"txt.help_center.helpers.application.user_info.sign_in\":\"Sign in\",\"txt.help_center.helpers.application.user_info.sign_out\":\"Sign out\",\"txt.help_center.helpers.application.user_info.my_dashboard\":\"My dashboard\",\"txt.help_center.helpers.articles.are_you_sure\":\"Are you sure you want to delete this article?\",\"txt.help_center.helpers.articles.comment.are_you_sure\":\"Are you sure you want to delete this comment?\",\"txt.help_center.helpers.articles.comment.delete\":\"delete\",\"txt.help_center.helpers.articles.delete\":\"Delete this article\",\"txt.help_center.helpers.articles.edit_article\":\"Edit this article\",\"txt.help_center.helpers.locale.ar\":\"Arabic\",\"txt.help_center.helpers.locale.bg\":\"Bulgarian\",\"txt.help_center.helpers.locale.bs\":\"Bosnian\",\"txt.help_center.helpers.locale.ca\":\"Catalan\",\"txt.help_center.helpers.locale.ca-ct\":\"Catalan\",\"txt.help_center.helpers.locale.cs\":\"Czech\",\"txt.help_center.helpers.locale.da\":\"Danish\",\"txt.help_center.helpers.locale.de\":\"German\",\"txt.help_center.helpers.locale.de-de\":\"German\",\"txt.help_center.helpers.locale.el\":\"Greek\",\"txt.help_center.helpers.locale.en\":\"English\",\"txt.help_center.helpers.locale.en-ca\":\"English (CA)\",\"txt.help_center.helpers.locale.en-uk\":\"English (UK)\",\"txt.help_center.helpers.locale.en-gb\":\"English (GB)\",\"txt.help_center.helpers.locale.en-us\":\"English (US)\",\"txt.help_center.helpers.locale.es\":\"Spanish\",\"txt.help_center.helpers.locale.et\":\"Estonian\",\"txt.help_center.helpers.locale.fa\":\"Persian\",\"txt.help_center.helpers.locale.fi\":\"Finnish\",\"txt.help_center.helpers.locale.fr\":\"French\",\"txt.help_center.helpers.locale.fr-fr\":\"French\",\"txt.help_center.helpers.locale.fr-ca\":\"French (Canada)\",\"txt.help_center.helpers.locale.he\":\"Hebrew\",\"txt.help_center.helpers.locale.hr\":\"Croatian\",\"txt.help_center.helpers.locale.hu\":\"Hungarian\",\"txt.help_center.helpers.locale.id\":\"Indonesian\",\"txt.help_center.helpers.locale.is\":\"Icelandic\",\"txt.help_center.helpers.locale.it\":\"Italian\",\"txt.help_center.helpers.locale.ja\":\"Japanese\",\"txt.help_center.helpers.locale.ko\":\"Korean\",\"txt.help_center.helpers.locale.lt\":\"Lithuanian\",\"txt.help_center.helpers.locale.lv\":\"Latvian\",\"txt.help_center.helpers.locale.nl\":\"Dutch\",\"txt.help_center.helpers.locale.no\":\"Norwegian\",\"txt.help_center.helpers.locale.pl\":\"Polish\",\"txt.help_center.helpers.locale.pt\":\"Portuguese\",\"txt.help_center.helpers.locale.pt-br\":\"Brazilian Portuguese\",\"txt.help_center.helpers.locale.ro\":\"Romanian\",\"txt.help_center.helpers.locale.ru\":\"Russian\",\"txt.help_center.helpers.locale.sk\":\"Slovak\",\"txt.help_center.helpers.locale.sl\":\"Slovenian\",\"txt.help_center.helpers.locale.sr\":\"Serbian\",\"txt.help_center.helpers.locale.sv\":\"Swedish\",\"txt.help_center.helpers.locale.th\":\"Thai\",\"txt.help_center.helpers.locale.tr\":\"Turkish\",\"txt.help_center.helpers.locale.uk\":\"Ukrainian\",\"txt.help_center.helpers.locale.vi\":\"Vietnamese\",\"txt.help_center.helpers.locale.zh-cn\":\"Simplified Chinese\",\"txt.help_center.helpers.locale.zh-tw\":\"Traditional Chinese\",\"txt.help_center.helpers.locales.missing_translation\":\"Missing translation\",\"txt.help_center.helpers.sections.edit_section\":\"Edit this section\",\"txt.help_center.helpers.breadcrumbs.request_breadcrumbs.requests\":\"Requests\",\"txt.help_center.helpers.breadcrumbs.new_request_breadcrumbs.contact_us\":\"Contact us\",\"txt.help_center.helpers.breadcrumbs.search_breadcrumbs.search_results\":\"Search Results\",\"txt.help_center.helpers.categories.edit_category\":\"Edit this category\",\"txt.help_center.views.admin.shared.cancel\":\"Cancel\",\"txt.help_center.views.admin.shared.ok\":\"OK\",\"txt.help_center.views.admin.shared.back\":\"Back\",\"txt.help_center.views.admin.shared._editor.content_label\":\"Content\",\"txt.help_center.views.admin.shared._editor.bold\":\"Bold\",\"txt.help_center.views.admin.shared._editor.italic\":\"Italic\",\"txt.help_center.views.admin.shared._editor.underline\":\"Underline\",\"txt.help_center.views.admin.shared._editor.strikethrough\":\"Strikethrough\",\"txt.help_center.views.admin.shared._editor.normal_text\":\"Normal text\",\"txt.help_center.views.admin.shared._editor.heading_1\":\"Heading 1\",\"txt.help_center.views.admin.shared._editor.heading_2\":\"Heading 2\",\"txt.help_center.views.admin.shared._editor.show_html\":\"Show HTML\",\"txt.help_center.views.admin.shared._editor.unordered_list\":\"Unordered list\",\"txt.help_center.views.admin.shared._editor.ordered_list\":\"Ordered list\",\"txt.help_center.views.admin.shared._editor.indent\":\"Indent\",\"txt.help_center.views.admin.shared._editor.outdent\":\"Outdent\",\"txt.help_center.views.admin.shared._editor.link\":\"Link\",\"txt.help_center.views.admin.shared._editor.link_url\":\"Link URL\",\"txt.help_center.views.admin.articles.show_in_section\":\"Show in section\",\"txt.help_center.views.admin.articles.delete_article\":\"Delete article\",\"txt.help_center.views.admin.articles.form.title\":\"Title\",\"txt.help_center.views.admin.articles.form.section\":\"Section\",\"txt.help_center.views.admin.articles.edit.edit_article\":\"Edit article\",\"txt.help_center.views.admin.articles.edit.add_article\":\"Add article\",\"txt.help_center.views.admin.articles.new.button\":\"Add\",\"txt.help_center.views.admin.article_translations.created_on\":\"Created on\",\"txt.help_center.views.admin.article_translations.created_by\":\"%{time} by %{name}\",\"txt.help_center.views.admin.article_translations.last_modified\":\"Last modified on\",\"txt.help_center.views.admin.article_translations.edit.edit_article\":\"Edit article\",\"txt.help_center.views.admin.article_translations.edit.submit\":\"Update\",\"txt.help_center.views.admin.article_translations.edit.submit_translation\":\"Update translation\",\"txt.help_center.views.admin.article_translations.new.submit\":\"Add\",\"txt.help_center.views.admin.article_translations.new.submit_translation\":\"Add translation\",\"txt.help_center.views.admin.article_translations.form.title\":\"Title\",\"txt.help_center.views.admin.sections.edit.button\":\"Update\",\"txt.help_center.views.admin.sections.edit.update_section\":\"Edit section\",\"txt.help_center.views.admin.sections.edit.add_section\":\"Add section\",\"txt.help_center.views.admin.sections.form.description\":\"Description\",\"txt.help_center.views.admin.sections.form.name\":\"Name\",\"txt.help_center.views.admin.sections.form.toggle_tag_selection\":\"Who have all of the following tags\",\"txt.help_center.views.admin.sections.form.choose_tags\":\"Choose tags\",\"txt.help_center.views.admin.sections.form.choose_agent_groups\":\"Choose agent groups\",\"txt.help_center.views.admin.sections.new.add_section\":\"Add section\",\"txt.help_center.views.admin.sections.new.button\":\"Add\",\"txt.help_center.views.admin.sections.visibility_label\":\"Who can view?\",\"txt.help_center.views.admin.sections.show_in_category\":\"Show in category\",\"txt.help_center.views.admin.translations.edit.section\":\"Edit section\",\"txt.help_center.views.admin.translations.edit.category\":\"Edit category\",\"txt.help_center.views.admin.translations.missing_translation_notice.help_center\":\"! - Add %{language} Help Center translation for this to appear.\",\"txt.help_center.views.admin.translations.missing_translation_notice.category\":\"! - Add %{language} Category translation for this to appear.\",\"txt.help_center.views.admin.translations.missing_translation_notice.section\":\"! - Add %{language} Section translation for this to appear.\",\"txt.help_center.views.admin.translations._sidebar.are_you_sure\":\"Are you sure you want to delete this translation?\",\"txt.help_center.views.admin.translations._sidebar.delete_translation\":\"Delete\",\"txt.help_center.views.admin.section_translations.delete_category\":\"Delete category\",\"txt.help_center.views.admin.section_translations.delete_section\":\"Delete section\",\"txt.help_center.views.admin.section_translations.form.name\":\"Name\",\"txt.help_center.views.admin.section_translations.form.description\":\"Description\",\"txt.help_center.views.admin.section_translations.form.category\":\"Category\",\"txt.help_center.views.admin.section_translations.form.no_results_matched\":\"No results matched\",\"txt.help_center.views.admin.section_translations.new.submit\":\"Add\",\"txt.help_center.views.admin.section_translations.edit.tag_restriction\":\"Tag restriction\",\"txt.help_center.views.admin.section_translations.edit.description\":\"Only users with all of the checked tags\",\"txt.help_center.views.admin.category_translations.new.submit\":\"Add\",\"txt.help_center.views.admin.category_translations.new.submit_translation\":\"Add translation\",\"txt.help_center.views.admin.category_translations.edit.submit\":\"Update\",\"txt.help_center.views.admin.category_translations.edit.submit_translation\":\"Update translation\",\"txt.help_center.views.admin.category_translations.form.description\":\"Description\",\"txt.help_center.views.admin.category_translations.form.name\":\"Name\",\"txt.help_center.views.admin.categories.form.description\":\"Description\",\"txt.help_center.views.admin.categories.form.name\":\"Name\",\"txt.help_center.views.admin.categories.new.add_category\":\"Add category\",\"txt.help_center.views.admin.categories.new.button\":\"Add\",\"txt.help_center.views.admin.appearance.theme_title.custom\":\"Custom Theme\",\"txt.help_center.views.admin.appearance.theme_title.professional\":\"Professional\",\"txt.help_center.views.admin.appearance.theme_title.multi-product\":\"Multi-product\",\"txt.help_center.views.admin.appearance.theme_title.consumer\":\"Consumer\",\"txt.help_center.views.admin.appearance.theme_title.vintage\":\"Vintage\",\"txt.help_center.views.admin.appearance.template_title.home_page\":\"Home page\",\"txt.help_center.views.admin.appearance.template_title.category_page\":\"Category page\",\"txt.help_center.views.admin.appearance.template_title.section_page\":\"Section page\",\"txt.help_center.views.admin.appearance.template_title.article_page\":\"Article page\",\"txt.help_center.views.admin.appearance.template_title.error_page\":\"Error page\",\"txt.help_center.views.admin.appearance.template_title.search_results\":\"Search results\",\"txt.help_center.views.admin.appearance.template_title.footer\":\"Footer\",\"txt.help_center.views.admin.appearance.template_title.header\":\"Header\",\"txt.help_center.views.admin.appearance.template_title.stylesheet\":\"Stylesheet\",\"txt.help_center.views.admin.appearance.template_title.javascript\":\"Javascript\",\"txt.help_center.views.admin.appearance.customize_theme_button\":\"Edit HTML\",\"txt.help_center.views.admin.appearance.change_theme_button\":\"Change theme\",\"txt.help_center.views.admin.appearance.theme-selection.use_theme_button\":\"Use Theme\",\"txt.help_center.views.admin.appearance.theme-selection.cancel_theme_button\":\"Cancel\",\"txt.help_center.views.admin.appearance.apply_button\":\"Apply customizations\",\"txt.help_center.views.admin.appearance.theme\":\"Theme\",\"txt.help_center.views.admin.appearance.branding\":\"Branding\",\"txt.help_center.views.admin.appearance.standard_themes\":\"Standard themes\",\"txt.help_center.views.admin.appearance.custom_themes\":\"Custom themes\",\"txt.help_center.views.admin.appearance.preview_mode\":\"Preview mode\",\"txt.help_center.views.admin.appearance.general_settings.name_and_languages\":\"Name & languages\",\"txt.help_center.views.admin.appearance.general_settings.discard_changes_button\":\"Discard changes\",\"txt.help_center.views.admin.appearance.general_settings.reset_favicon\":\"Reset\",\"txt.help_center.views.admin.appearance.general_settings.name_change\":\"Change\",\"txt.help_center.views.admin.appearance.general_settings.colors\":\"Colors\",\"txt.help_center.views.admin.appearance.general_settings.header_background\":\"Header background\",\"txt.help_center.views.admin.appearance.general_settings.body_background\":\"Body background\",\"txt.help_center.views.admin.appearance.general_settings.footer_background\":\"Footer background\",\"txt.help_center.views.admin.appearance.general_settings.text\":\"Text\",\"txt.help_center.views.admin.appearance.general_settings.links\":\"Links\",\"txt.help_center.views.admin.appearance.general_settings.fonts\":\"Fonts\",\"txt.help_center.views.admin.appearance.general_settings.titles\":\"Titles\",\"txt.help_center.views.admin.appearance.general_settings.logo\":\"Logo\",\"txt.help_center.views.admin.appearance.general_settings.change_logo\":\"Change\",\"txt.help_center.views.admin.appearance.general_settings.reset_logo\":\"Reset\",\"txt.help_center.views.admin.appearance.general_settings.favicon\":\"Favicon\",\"txt.help_center.views.admin.appearance.general_settings.change_favicon\":\"Change\",\"txt.help_center.views.admin.appearance.theme_view.delete\":\"Delete\",\"txt.help_center.views.admin.appearance.theme_view.save\":\"Save\",\"txt.help_center.views.admin.appearance.theme_view.cancel\":\"Cancel\",\"txt.help_center.views.admin.appearance.theme_view.edit\":\"Edit\",\"txt.help_center.views.admin.appearance.theme_view.delete_theme_confirmation\":\"Are you sure you want to delete this theme?\",\"txt.help_center.views.admin.help_center_translations.new.submit\":\"Add\",\"txt.help_center.views.admin.help_center_translations.new.submit_translation\":\"Add translation\",\"txt.help_center.views.admin.help_center_translations.edit.submit\":\"Update\",\"txt.help_center.views.admin.help_center_translations.edit.submit_translation\":\"Update translation\",\"txt.help_center.views.admin.help_center_translations.edit.header\":\"Edit Help Center Translation\",\"txt.help_center.views.admin.help_center_translations.form.name\":\"Name\",\"txt.help_center.views.admin.themes.show.submit\":\"Change theme\",\"txt.help_center.views.admin.themes.show.customize\":\"Customize theme: %{name}\",\"txt.help_center.views.admin.custom_themes.new.customizing\":\"Customizing %{name}\",\"txt.help_center.views.admin.custom_themes.new.back\":\"Back to Themes\",\"txt.help_center.views.admin.custom_themes.new.submit\":\"Save\",\"txt.help_center.views.admin.custom_themes.new.preview\":\"Preview\",\"txt.help_center.views.admin.custom_themes.new.cancel\":\"Cancel\",\"txt.help_center.views.admin.custom_themes.new.customization_editor\":\"Customization editor\",\"txt.help_center.views.admin.custom_themes.components_heading\":\"Components\",\"txt.help_center.views.admin.custom_themes.description_heading\":\"Description\",\"txt.help_center.views.admin.custom_themes.view_components\":\"View available components\",\"txt.help_center.views.admin.custom_themes.hide_components\":\"Hide available components\",\"txt.help_center.views.article_mailer.notification_of_new_comment.new_comment\":\"The article: %{title} has a new comment.\",\"txt.help_center.views.article_mailer.notification_of_new_comment.unsubscribe.link\":\"click here\",\"txt.help_center.views.article_mailer.notification_of_new_comment.unsubscribe.text\":\"If you want to stop these notifications %{link}.\",\"txt.help_center.views.help_center._topics.see_all_articles\":\"See all %{count} articles\",\"txt.help_center.views.articles.show.last_updated_on\":\"Last updated on %{date}\",\"txt.help_center.views.articles._article.comment_time\":\"%{time_ago} ago\",\"txt.help_center.views.articles._article.comment_heading\":\"Comments\",\"txt.help_center.views.articles._article.have_more_questions\":\"Have more questions? %{contact_us_link}\",\"txt.help_center.views.articles._article.contact_us\":\"Contact us\",\"txt.help_center.views.articles._comments_form.first_responder\":\"Be the first to write a comment.\",\"txt.help_center.views.articles._comments_form.sign_in_to_comment\":\"Please %{sign_in_link} to leave a comment.\",\"txt.help_center.views.articles._comments_form.sign_in\":\"sign in\",\"txt.help_center.views.articles._comments_form.add_comment_title\":\"Add a comment\",\"txt.help_center.views.articles._comments_form.submit\":\"Add comment\",\"txt.help_center.views.articles._subscription.subscribe\":\"Subscribe\",\"txt.help_center.views.articles._subscription.unsubscribe\":\"Unsubscribe\",\"txt.help_center.views.articles._vote.this_is_helpful\":\"This is helpful\",\"txt.help_center.views.articles._vote.found_helpful.one\":\"%{count} person found this helpful\",\"txt.help_center.views.articles._vote.found_helpful.other\":\"%{count} people found this helpful\",\"txt.help_center.views.articles._related_articles\":\"Related articles\",\"txt.help_center.views.articles._recent_articles\":\"Recently viewed articles\",\"txt.help_center.views.requests.index.my_open_requests\":\"My open requests (%{count})\",\"txt.help_center.views.requests.index.my_ccd_requests\":\"Requests I am CC'd on (%{count})\",\"txt.help_center.views.requests.index.my_solved_requests\":\"My solved requests (%{count})\",\"txt.help_center.views.requests.index.all_my_requests\":\"All my requests (%{count})\",\"txt.help_center.views.requests._view_request\":\"View request\",\"txt.help_center.views.requests._submitted_ago\":\"Submitted %{time_ago} ago\",\"txt.help_center.views.requests.submitted_ago_by_user\":\"Submitted %{time_ago} ago by %{name_of_user}\",\"txt.help_center.views.requests.new.contact_us\":\"Contact us\",\"txt.help_center.views.requests.new.submit_request_button\":\"Submit\",\"txt.help_center.views.requests.show.request_id\":\"Request #%{request_number}\",\"txt.help_center.views.requests.show.submitted_by\":\"Submitted by %{requester_name}\",\"txt.help_center.views.requests.show.comments\":\"Comments\",\"txt.help_center.views.requests.show._submitted_ago\":\"%{time_ago} ago\",\"txt.help_center.views.requests.show.messages.zero\":\"0 messages\",\"txt.help_center.views.requests.show.messages.one\":\"%{count} message\",\"txt.help_center.views.requests.show.messages.other\":\"%{count} messages\",\"txt.help_center.views.requests.show.attachments_count.zero\":\"Request has no attachments\",\"txt.help_center.views.requests.show.attachments_count.one\":\"Request has 1 attachment\",\"txt.help_center.views.requests.show.attachments_count.other\":\"Request has %{count} attachments\",\"txt.help_center.views.requests.show.request_status\":\"Request status\",\"txt.help_center.views.requests.show.status.open\":\"awaiting response from agent\",\"txt.help_center.views.requests.show.status.answered\":\"awaiting your response\",\"txt.help_center.views.requests.show.status.solved\":\"solved\",\"txt.help_center.views.requests._comments_form.add_reply_title\":\"Add a reply\",\"txt.help_center.views.requests._comments_form.add_reply\":\"Add reply\",\"txt.help_center.views.requests._comments_form.comment_placeholder\":\"Your comment\",\"txt.help_center.views.requests.shared.contact_us\":\"Contact us\",\"txt.help_center.views.requests._request_list.filter_requests\":\"Filter requests\",\"txt.help_center.views.requests._request_list.id\":\"ID\",\"txt.help_center.views.requests._request_list.subject\":\"SUBJECT\",\"txt.help_center.views.requests._request_list.requested\":\"REQUESTED\",\"txt.help_center.views.requests._request_list.status\":\"STATUS\",\"txt.help_center.views.requests._request_list.open\":\"OPEN\",\"txt.help_center.views.requests._request_list.open_title\":\"We are working on a response for you\",\"txt.help_center.views.requests._request_list.answered\":\"ANSWERED\",\"txt.help_center.views.requests._request_list.answered_title\":\"We are waiting for you to respond\",\"txt.help_center.views.requests._request_list.solved\":\"SOLVED\",\"txt.help_center.views.requests._request_list.solved_title\":\"This request has been solved\",\"txt.help_center.views.requests.my_requests\":\"My requests\",\"txt.help_center.views.requests.submit_request\":\"Submit a request\",\"txt.help_center.views.search._no_search_results.no_search_results\":\"There were no results matching \\\"%{query}\\\"\",\"txt.help_center.views.search.index.nothing\":\"There were no results matching \\\"%{query}\\\"\",\"txt.help_center.views.search._search_result.meta_info\":\"by %{author} on %{time} in %{section}\",\"txt.help_center.views.shared.not_authorized.title\":\"Restricted content\",\"txt.help_center.views.shared.not_authorized.explanation\":\"You're not allowed to see this content.\",\"txt.help_center.views.shared._attachments_form.add_or_drop_files.link\":\"Add file\",\"txt.help_center.views.shared._attachments_form.add_or_drop_files.info\":\"%{link} or drop files here\",\"txt.help_center.views.shared.authentication_required.title\":\"Please sign in\",\"txt.help_center.views.shared.authentication_required.explanation\":\"To view this content you need to sign in.\",\"txt.help_center.views.shared._manager_widget.configure\":\"Configure help center\",\"txt.help_center.views.shared._manager_widget.manage\":\"Manage content\",\"txt.help_center.views.shared._search_bar.button\":\"SEARCH\",\"txt.help_center.views.shared._search_bar.input_placeholder\":\"Search\",\"txt.help_center.views.shared.agent_marker\":\"Agent\",\"txt.help_center.views.mobile.layouts.go_to_full_site\":\"Go to full site\",\"txt.help_center.views.mobile.layouts.header.search_placeholder\":\"Search\",\"txt.help_center.views.mobile.layouts.header.cancel_link\":\"Cancel\",\"txt.help_center.templates.component_fallback_description\":\"No description for %{component}\",\"txt.help_center.templates.components.articles.show.title\":\"The title of the article\",\"txt.help_center.assets.javascripts.help_center.appearance.views.theme_panel_view.error_save\":\"There was an error saving the theme\",\"txt.help_center.assets.javascripts.help_center.appearance.views.theme_panel_view.saved\":\"Saved theme for preview\",\"txt.help_center.assets.javascripts.help_center.appearance.views.theme_panel_view.error_preview\":\"There was an error previewing the theme\",\"txt.help_center.assets.javascripts.help_center.appearance.views.setting_panel_view.unapplied_changes_notice\":\"Unapplied changes\",\"txt.help_center.assets.javascripts.help_center.appearance.views.setting_panel_view.last_saved\":\"(last saved {{time_ago}} ago)\",\"txt.help_center.assets.javascripts.help_center.appearance.theme_preview\":\"Theme preview\",\"txt.help_center.assets.javascripts.help_center.util.unapplied_changes\":\"You have unsaved changes that will be discarded if you navigate away.\",\"txt.help_center.concerns.template_resolution.invalid_template\":\"Invalid template\",\"txt.help_center.shared.are_you_sure\":\"Are you sure?\",\"txt.help_center.shared.close\":\"Close\",\"txt.help_center.shared.powered_by\":\"%{link_text} by Zendesk\",\"txt.help_center.presenters.search.index_presenter.found_results.one\":\"%{count} result for \\\"%{query}\\\"\",\"txt.help_center.presenters.search.index_presenter.found_results.other\":\"%{count} results for \\\"%{query}\\\"\",\"txt.help_center.presenters.search.results_presenter.show_more\":\"Show more\",\"txt.help_center.presenters.errors.show_presenter.sign_in_page_title\":\"You need to sign in to view this page\",\"txt.help_center.presenters.errors.show_presenter.request_to_sign_in\":\"You need to %{sign_in_link} to view this page.\",\"txt.help_center.presenters.errors.show_presenter.sign_in\":\"sign in\",\"txt.help_center.presenters.errors.show_presenter.not_authorized_page_title\":\"You're not authorized to access this page\",\"txt.help_center.presenters.errors.show_presenter.not_authorized\":\"You're not authorized to access this page.\",\"txt.help_center.presenters.errors.show_presenter.not_found_page_title\":\"The page you were looking for doesn't exist\",\"txt.help_center.presenters.errors.show_presenter.not_found_title\":\"The page you were looking for doesn't exist\",\"txt.help_center.presenters.errors.show_presenter.not_found_explanation\":\"You may have mistyped the address or the page may have moved.\",\"txt.help_center.presenters.errors.show_presenter.back_to_homepage_link\":\"Take me back to the home page\",\"txt.access.index.title\":\"Log in\",\"txt.access.index.header\":\"Log in to {{account_name}}\",\"txt.access.index.email\":\"Email address\",\"txt.access.index.password\":\"Password\",\"txt.access.index.password_help\":\"(Help! I don't know what to enter here!)\",\"txt.access.index.mobile.password_help\":\"Forgot password\",\"txt.access.index.mobile.or_login_with\":\"Or login with\",\"txt.access.index.mobile.twitter\":\"Twitter\",\"txt.access.index.mobile.facebook\":\"Facebook\",\"txt.access.index.mobile.google\":\"Google\",\"txt.access.index.mobile.openid\":\"OpenID\",\"txt.access.index.mobile.sign_up\":\"Sign up\",\"txt.access.index.mobile.need_an_account\":\"Need an account?\",\"txt.access.index.login_email\":\"Log in using email/password\",\"txt.access.index.login_openid\":\"Log in using OpenID\",\"txt.access.index.login_twitter\":\"Log in using Twitter\",\"txt.access.index.learn_more_openid\":\"Learn more about OpenID\",\"txt.access.index.remember_me\":\"Remember me on this computer\",\"txt.access.index.sign_in_using\":\"Sign in using\",\"txt.access.index.submit\":\"Log in\",\"txt.access.index.no_password_title\":\"No password?\",\"txt.access.index.no_password\":\"If you've communicated with our support staff through email previously, you're already registered.You are creating a forum topic from the comments in a ticket.
Edit the title, forum location, and text as needed.
\",\"txt.entries.edit.disable_comments\":\"Disable comments?\",\"txt.entries.edit.disable_comments_explanation\":\"do not allow users to add comments\",\"txt.entries.edit.pin_home_page\":\"Pin to home page?\",\"txt.entries.edit.pin_home_page_explanation\":\"pin topic to the home page of your Zendesk\",\"txt.entries.edit.highlight_forum\":\"Highlight in forum?\",\"txt.entries.edit.highlight_forum_explanation\":\"highlight topic in forum\",\"txt.entries.edit.title.topic\":\"Title\",\"txt.entries.edit.title.question\":\"What's your question?\",\"txt.entries.edit.title.idea\":\"What's your idea?\",\"txt.entries.edit.body.topic\":\"Text\",\"txt.entries.edit.body.question\":\"Describe your question, or the problem you're experiencing, in detail\",\"txt.entries.edit.body.idea\":\"Tell us more details about your idea\",\"txt.entries.edit.add\":\"Add\",\"txt.entries.edit.update\":\"Update\",\"txt.entries.edit.delete\":\"Delete\",\"txt.entries.edit.delete_confirmation\":\"You are about to delete this {{forum_topic_title}} and all associated comments. Are you sure?\",\"txt.entries.show.tags\":\"by tags\",\"txt.entries.show.edit\":\"Edit\",\"txt.entries.show.reset_publishing_date\":\"Reset publishing date\",\"txt.entries.show.add_comment\":\"Add a comment\",\"txt.entries.show.mobile.login_to_comment\":\"Log in to comment\",\"txt.entries.show.mobile.load_more_comments\":\"Load more comments\",\"txt.entries.show.mobile.your_comment\":\"Your comment...\",\"txt.entries.show.save_comment\":\"Save comment\",\"txt.entries.show.cancel\":\"cancel\",\"txt.entries.show.comments\":\"Comments\",\"txt.entries.show.latest_first\":\"latest first\",\"txt.entries.show.edit_comment\":\"Edit\",\"txt.entries.show.delete_comment\":\"Delete\",\"txt.entries.show.confirm_delete_comment\":\"Delete this comment? Are you sure?\",\"txt.entries.show.closed\":\"Topic is closed for comments\",\"txt.entries.show.no_access\":\"You do not have access to this topic\",\"txt.entries.show.login_to_see\":\"You may have to login to see it.\",\"txt.entries.show.deleted\":\"It may have been deleted.\",\"txt.entries.show.submitter.article\":\"posted this on\",\"txt.entries.show.submitter.question\":\"asked this on\",\"txt.entries.show.submitter.idea\":\"suggested this on\",\"txt.entries.show.label.answered\":\"Answered\",\"txt.entries.show.label.answer\":\"Answer\",\"txt.entries.show.label.planned\":\"Planned\",\"txt.entries.show.label.done\":\"Done\",\"txt.entries.show.label.not_planned\":\"Not planned\",\"txt.entries.show.label.one_person_likes_idea\":\"One person likes this\",\"txt.entries.show.label.more_people_like_idea\":\"{{vote_count}} people like this\",\"txt.entries.show.label.you_like_idea\":\"You like this\",\"txt.entries.show.label.you_and_one_like_idea\":\"You and one person like this.\",\"txt.entries.show.label.you_and_others_like_idea\":\"You and {{votes_count}} people like this.\",\"txt.entries.show.label.one_person_likes_article\":\"One person found this useful.\",\"txt.entries.show.label.more_people_like_article\":\"{{vote_count}} people found this useful.\",\"txt.entries.show.label.you_like_article\":\"You found this useful.\",\"txt.entries.show.label.you_and_one_like_article\":\"You and one person found this useful.\",\"txt.entries.show.label.you_and_others_like_article\":\"You and {{votes_count}} people found this useful.\",\"txt.entries.show.label.one_person_likes_question\":\"One person would like this to be answered.\",\"txt.entries.show.label.more_people_like_question\":\"{{vote_count}} people would like this to be answered.\",\"txt.entries.show.label.you_like_question\":\"You would like this to be answered.\",\"txt.entries.show.label.you_and_one_like_question\":\"You and one person would like this to be answered.\",\"txt.entries.show.label.you_and_others_like_question\":\"You and {{votes_count}} people would like this to be answered.\",\"txt.entries.show.label.staff\":\"STAFF\",\"txt.entries.show.vote.me_too\":\"Me too!\",\"txt.entries.show.vote.be_the_first\":\"Be the first!\",\"txt.entries.show.vote.thanks\":\"Your vote has been registered, thanks!\",\"txt.entries.show.vote.undo\":\"undo\",\"txt.entries.title.topic\":\"Topic\",\"txt.entries.title.article\":\"Article\",\"txt.entries.title.question\":\"Question\",\"txt.entries.title.idea\":\"Idea\",\"txt.entries.title.belongs_to_which_forum\":\"Which forum does this topic belong to?\",\"txt.entries.title.tags_title\":\"Tags\",\"txt.entries.title.tags_description_before_improved_search\":\"Use tags to boost search results for specific words and to relate topics with other topics.\",\"txt.entries.title.tags_description\":\"Use tags to relate this topic with other topics. Our search engine treats tags just like any other word in the topic.\",\"txt.entries.title.search_optimization\":\"Phrases\",\"txt.entries.title.search_optimization_description\":\"Use phrases to boost this topic's search relevance for a query that matches one or more of the phrases below.\",\"txt.entries.new.label.topic_author\":\"Topic author:\",\"txt.entries.new.label.topic_author_current_user\":\"Me ({{current_user_name}})\",\"txt.entries.new.label.topic_author_ticket_requester\":\"Ticket requester ({{ticket_requester_name}})\",\"txt.entry.create.success_notice\":\"Topic {{entry_path_and_name}} was created in {{forum_name}}.\",\"txt.entry.create.failure_notice\":\"Topic could not be created as:\",\"txt.category.create.success_notice\":\"{{category_link}} was created.\",\"txt.category.create.failure_notice\":\"Unable to create category.\",\"txt.category.update.success_notice\":\"{{category_link}} was updated.\",\"txt.category.update.failure_notice\":\"Unable to update category.\",\"txt.category.delete.success_notice\":\"Category {{category_name}} was deleted.\",\"txt.category.link.label\":\"Category {{category_path_and_name}}\",\"txt.watchings.create.link\":\"Subscribe\",\"txt.watchings.create.title\":\"Receive updates by mail\",\"txt.watchings.create.message\":\"You will receive mails with updates made here\",\"txt.watchings.destroy.link\":\"Unsubscribe\",\"txt.watchings.destroy.title\":\"Stop receiving updates by mail\",\"txt.watchings.destroy.message\":\"Unsubscribe successful\",\"txt.watchings.destroy.fail\":\"No subscription found, it may have been removed previously\",\"txt.watchings.destroy.message_forum\":\"You will no longer receive notifications when new topics added or comments are made in \\\"{{forum_name}}\\\"\",\"txt.watchings.destroy.message_topic\":\"You will no longer receive notifications when new comments are added to \\\"{{topic_name}}\\\"\",\"txt.watchings.destroy.message_comments\":\"You have now been unsubscribed from receiving notification about new comments in \\\"{{forum_name}}\\\"\",\"txt.watchings.error\":\"General error during subscription/unsubscription\",\"txt.watchings.invalid_param\":\"Invalid parameters\",\"txt.watchings.not_found\":\"Object for subscription not found\",\"txt.watchings.mail.new_topic\":\"There is a new topic {{topic_name_with_link}} in forum\",\"txt.watchings.mail.new_comment\":\"There is a new comment in topic\",\"txt.watchings.mail.unsubscribe\":\"Unsubscribe from these messages\",\"txt.watchings.mail.unsubscribe_only_comments\":\"Stop comment notifications on this forum\",\"txt.watchings.mail.unsubscribe_completely\":\"unsubscribe from this forum completely\",\"txt.watchings.mail.unsubscribe_or\":\"or\",\"txt.watchings.mail.new_topic_explanation\":\"You are receiving this new topic notification because you subscribed to updates in \\\"{{forum_name}}\\\"\",\"txt.watchings.mail.new_comment_explanation\":\"You are receiving this comment notification because you subscribed to updates in \\\"{{forum_or_topic_name}}\\\"\",\"txt.watchings.mail.new_comment_with_parameters\":\"There is a new comment in topic {{post_entry}}.\",\"txt.watchings.mail.new_topic_with_category\":\"There is a new topic {{topic_name_with_link}} in forum '{{forum_name}}'\",\"txt.controllers.tickets.merge_controller.ticket_has_been_merged_into_ticket\":\"Ticket #{{id_of_ticket_merged}} {{ticket_title_merged}} has been merged into ticket #{{id_main_ticket}} {{main_ticket_title}}.\",\"txt.controllers.tickets.merge_controller.problem_while_merging\":\"There was an unexpected problem during merge. Please contact our support team for details.\",\"txt.controllers.tickets.merge_controller.tickets_have_been_merged_into\":\"Tickets #{{tickets_joined_by_number_symbol}} have been merged into ticket #{{ticket_id}}\",\"txt.controllers.tickets.merge_controller.tickets_have_been_merged_into_number_symbol\":\"#\",\"txt.controllers.tickets.this_is_the_original_comment\":\"This is the original comment:\",\"txt.controllers.forums_controllers.forum_updated\":\"Forum {{name_of_forum}} updated\",\"txt.controllers.forums_controllers.forum_could_not_be_updated\":\"Forum could not be updated as:\",\"txt.controllers.ticket_controllers.ticket_updated\":\"Ticket #{{ticket_id}} {{ticket_title}} updated\",\"txt.controllers.ticket_controllers.ticket_could_not_be_updated_as\":\"Ticket could not be updated as:\",\"txt.controllers.ticket_controllers.task_ticket_due\":\"Task #{{ticket_id}} due\",\"txt.controllers.ticket_controllers.task_due_on_this_date\":\"Task #{{ticket_id}} due on this date.\",\"txt.controllers.ticket_controllers.tickets_not_updated\":\"Not updated \",\"txt.controllers.ticket_controllers.cause_of_suspension\":\"Cause of suspension: \",\"txt.controllers.ticket_controllers.and_number_more\":\"..and {{count}} more.\",\"txt.controllers.ticket_controllers.updated_ticket_with_number_and_title\":\"Updated #{{ticket_number}}\",\"txt.controllers.ticket_controllers.tickets_solved_by_you\":\"{{number_of_tickets_solved}} tickets solved this week by you\",\"txt.controllers.ticket_controllers.tickets_solved_by_agent\":\"{{number_of_tickets_solved}} tickets solved this week per agent (average)\",\"txt.controllers.ticket_controllers.tickets_solved_this_week\":\"Tickets solved this week: \",\"txt.controllers.ticket_controllers.linked_incidents_to_solved.one\":\"Solving this problem will cause 1 linked incident to be solved as well. This may take a few minutes.\",\"txt.controllers.ticket_controllers.linked_incidents_to_solved.other\":\"Solving this problem will cause {{count}} linked incidents to be solved as well. This may take a few minutes.\",\"txt.controllers.ticket_controllers.solving_the_problem\":\"Solving this problem caused the following linked incidents to be solved as well:\",\"txt.controllers.ticket_controllers.ticket_solved_notice\":\"Ticket #{{ticket_id}} {{ticket_title}} solved.\",\"txt.controllers.ticket_controllers.your_first_ticket_congratulations\":\"Your first ticket. Congratulations!\",\"txt.controllers.ticket_controllers.wow_you_are_on_a_roll\":\"Wow. You're on a roll!\",\"txt.controllers.ticket_controllers.high_five\":\"High-five!\",\"txt.controllers.ticket_controllers.deleted_ticket_with_number_and_title\":\"Deleted #{{ticket_number}}\",\"txt.controllers.ticket_controllers.user_updated_ticket_will_you_were_editing_it\":\"{{user_name}} updated this ticket while you were editing it\",\"txt.controllers.ticket_controllers.your_update_Was_not_saved\":\"Your update has not been saved\",\"txt.controllers.ticket_controllers.if_you_still_wish_to_submit_resubmit\":\"If you still wish to submit your update, resubmit the form\",\"txt.controllers.admin_password_change_request_controller.password_change_mail_sent\":\"Password change email sent to user.\",\"txt.controllers.tickets_controllers.ticket_deleted\":\"Ticket #{{ticket_number}} \\\"{{ticket_title}}\\\" deleted\",\"txt.controllers.tickets_controller.ticket_deleted_and_requester_suspended\":\"Ticket deleted and requester suspended\",\"txt.controllers.events_controller.successfully_updated_Comment\":\"Comment successfully updated.\",\"txt.controllers.events_controller.failed_to_updated_Comment\":\"Failed to update comment: \",\"txt.controllers.request.embedded_controller.submitted_from\":\"Submitted from:\",\"txt.controllers.sharing_agreements_controller.agreement_was_not_saved_because\":\"The agreement was not saved because:\",\"txt.controllers.sharing_agreements_controller.agreement_successfully_updated\":\"Agreement was successfully updated.\",\"txt.controllers.sharing_agreements_controller.the_aggreement_Was_not_updated\":\"The agreement was not updated because:\",\"txt.helpers.rules_helpers.yes_custom_ticket_field\":\"Yes\",\"txt.helpers.getting_started_helper.regards_signature\":\"Regards,\",\"txt.helpers.ticket_fields_helper.task_due_date\":\"Task due date\",\"txt.helpers.ticket_fields.off_label\":\"Off\",\"txt.helpers.ticket_fields.on_label\":\"On\",\"txt.helpers.ticket_fields.no_change_label\":\"No change\",\"txt.helpers.people_helper.add_label_text\":\"add\",\"txt.helpers.people_helper.or_label_text\":\"or\",\"txt.helpers.people_helper.add_options_label\":\"add\",\"txt.helpers.people_helper.or_options_label\":\"or\",\"txt.helpers.people_helper.add_and_links\":\"{{add}} {{links}}\",\"txt.helpers.people_helper.comma_string\":\",\",\"txt.helpers.people_helper.add_links\":\"add {{links_to_add_people}}\",\"txt.helpers.people_helper.end_users_label\":\"End-users\",\"txt.helpers.people_helper.agents_label\":\"Agents\",\"txt.helpers.people_helper.groups_label\":\"Groups\",\"txt.helpers.people_helper.organizations_label\":\"Organizations\",\"txt.helpers.people_helper.roles_label\":\"Roles\",\"txt.helpers.events_helper.you_are_about_to_hide_this_comment\":\"You are about to hide this comment from the requester by making it private. This cannot be undone. Are you sure?\",\"txt.helpers.events_helper.cc_notification_emailed\":\"CC notifications emailed to {{user}}\",\"txt.helpers.events_helper.direct_message_via_twitter\":\"DM via twitter to {{user}}\",\"txt.helpers.events_helper.tweet_back_to_user\":\"Tweet back to {{user}}\",\"txt.helpers.events_helper.tweet_back_to_user_from_user\":\"Tweet back to {{user}} from @{{from_user}}\",\"txt.helpers.events_helper.sent_to_via_text_message\":\"Sent to {{user}} via Text message\",\"txt.helpers.events_helper.there_was_a_problem\":\"There was problem during translation of this comment. This is the original comment: {{original_comment}}\",\"txt.helpers.widgets_helper.edit_widget\":\"edit widget\",\"txt.helpers.dashboard_helper.You\":\"You\",\"txt.helpers.dashboard_helper.Agent\":\"Agent\",\"txt.helpers.dashboard_helper.Groups\":\"Groups\",\"txt.helpers.dashboard_helper.Good\":\"Good\",\"txt.helpers.dashboard_helper.Bad\":\"Bad\",\"txt.helpers.dashboard_helper.Solved\":\"Solved\",\"txt.helpers.dashboard_helper.open_tickets_assigned_to_user\":\"Open tickets assigned to {{user_name}}\",\"txt.helpers.dashboard_helper.open_tickets_in_groups\":\"Open Tickets, in {{user_name}}'s group(s)\",\"txt.helpers.dashboard_helper.tickets_with_positive_satisfacion_assigned_to\":\"Tickets with positive satisfaction assigned to {{user_name}}\",\"txt.helpers.dashboard_helper.tickets_with_negative_satisfaction\":\"Tickets with negative satisfaction assigned to {{user_name}}\",\"txt.helpers.dashboard_helper.tickets_solved\":\"Tickets solved by {{user_name}}\",\"txt.helpers.tickets_helper.via_label\":\" via\",\"txt.helpers.suspended_tickets_helper.recover_ticket_user_name\":\"a new user\",\"txt.helpers.entries_helper.click_to_see_idea_as_planned\":\"Click to set this idea as Planned; click again to toggle.\",\"txt.helpers.entries_helper.click_to_see_idea_as_done\":\"Click to set this idea as Done; click again to toggle.\",\"txt.helpers.entries_helper.click_to_see_this_ideas_as_not_planned\":\"Click to set this idea as Not Planned; click again to toggle.\",\"txt.helpers.tags_helper.suspended_tag\":\"suspended\",\"txt.helpers.tags_helper.more_tags_label\":\"+{{how_many_tags}} more\",\"txt.helpers.billing_helpers.discount_for_monthly\":\"monthly - {{total}}% discount\",\"txt.helpers.billing_helpers.discount_for_quarterly\":\"quarterly - {{total}}% discount\",\"txt.helpers.billing_helpers.discount_for_biannually\":\"biannually - {{total}}% discount\",\"txt.helpers.billing_helpers.discount_for_annually\":\"annually - {{total}}% discount\",\"txt.helpers.billing_helpers.billing_cycle_label_monthly\":\"monthly\",\"txt.helpers.billing_helpers.billing_cycle_label_quarterly\":\"quarterly\",\"txt.helpers.billing_helpers.billing_cycle_label_biannually\":\"biannually\",\"txt.helpers.billing_helpers.billing_cycle_label_annually\":\"annually\",\"txt.helpers.rules_analysis_helper.assignee_is_not_blank\":\"Assignee is not blank?\",\"txt.helpers.rules_analysis_helper.assignee_is_not_current_user\":\"Assignee is not current user?\",\"txt.helpers.rules_analysis_helper.assignee_is_not_requester\":\"Assignee is not requester?\",\"txt.helpers.rules_analysis_helper.assignee_is_not_assignee\":\"Assignee is not assignee\",\"txt.helpers.rules_analysis_helper.assignee_is_not\":\"Assignee is not {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_is_blank\":\"Assignee is blank?\",\"txt.helpers.rules_analysis_helper.assignee_is_current_user\":\"Assignee is current user?\",\"txt.helpers.rules_analysis_helper.assignee_is_requester\":\"Assignee is requester?\",\"txt.helpers.rules_analysis_helper.assignee_is_assignee\":\"Assignee is assignee\",\"txt.helpers.rules_analysis_helper.assignee_is\":\"Assignee is {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_changed_blank\":\"Assignee changed blank?\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_blank\":\"Assignee changed to blank?\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_current_user\":\"Assignee changed to current user?\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_requester\":\"Assignee changed to requester?\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_assignee\":\"Assignee changed to assignee\",\"txt.helpers.rules_analysis_helper.assignee_changed_to\":\"Assignee changed to {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_blank\":\"Assignee changed from blank?\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_current_user\":\"Assignee changed from current user?\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_requester\":\"Assignee changed from requester?\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_assignee\":\"Assignee changed from assignee\",\"txt.helpers.rules_analysis_helper.assignee_changed_from\":\"Assignee changed from {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_blank\":\"Assignee not changed blank?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_blank\":\"Assignee not changed to blank?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_current_user\":\"Assignee not changed to current user?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_requester\":\"Assignee not changed to requester?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_assignee\":\"Assignee not changed to assignee\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to\":\"Assignee not changed to {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_blank\":\"Assignee not changed from blank?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_current_user\":\"Assignee not changed from current user?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_requester\":\"Assignee not changed from requester?\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_assignee\":\"Assignee not changed from assignee\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from\":\"Assignee not changed from {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.assignee_is_not_assigned_group\":\"Assignee is not assigned group\",\"txt.helpers.rules_analysis_helper.assignee_is_not_current_groups\":\"Assignee is not current groups\",\"txt.helpers.rules_analysis_helper.assignee_is_assigned_group\":\"Assignee is assigned group\",\"txt.helpers.rules_analysis_helper.assignee_is_current_groups\":\"Assignee is current groups\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_assigned_group\":\"Assignee changed to assigned group\",\"txt.helpers.rules_analysis_helper.assignee_changed_to_current_groups\":\"Assignee changed to current groups\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_assigned_group\":\"Assignee changed from assigned group\",\"txt.helpers.rules_analysis_helper.assignee_changed_from_current_groups\":\"Assignee changed from current groups\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_assigned_group\":\"Assignee not changed to assigned group\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_to_current_groups\":\"Assignee not changed to current groups\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_assigned_group\":\"Assignee not changed from assigned group\",\"txt.helpers.rules_analysis_helper.assignee_not_changed_from_current_groups\":\"Assignee not changed from current groups\",\"txt.helpers.rules_analysis_helper.requester_is_not_blank\":\"Requester is not blank?\",\"txt.helpers.rules_analysis_helper.requester_is_not_current_user\":\"Requester is not current user?\",\"txt.helpers.rules_analysis_helper.requester_is_not_requester\":\"Requester is not requester?\",\"txt.helpers.rules_analysis_helper.requester_is_not_assignee\":\"Requester is not assignee\",\"txt.helpers.rules_analysis_helper.requester_is_not\":\"Requester is not {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_is_blank\":\"Requester is blank?\",\"txt.helpers.rules_analysis_helper.requester_is_current_user\":\"Requester is current user?\",\"txt.helpers.rules_analysis_helper.requester_is_requester\":\"Requester is requester?\",\"txt.helpers.rules_analysis_helper.requester_is_assignee\":\"Requester is assignee\",\"txt.helpers.rules_analysis_helper.requester_is\":\"Requester is {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_changed_blank\":\"Requester changed blank?\",\"txt.helpers.rules_analysis_helper.requester_changed_to_blank\":\"Requester changed to blank?\",\"txt.helpers.rules_analysis_helper.requester_changed_to_current_user\":\"Requester changed to current user?\",\"txt.helpers.rules_analysis_helper.requester_changed_to_requester\":\"Requester changed to requester?\",\"txt.helpers.rules_analysis_helper.requester_changed_to_assignee\":\"Requester changed to assignee\",\"txt.helpers.rules_analysis_helper.requester_changed_to\":\"Requester changed to {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_changed_from_blank\":\"Requester changed from blank?\",\"txt.helpers.rules_analysis_helper.requester_changed_from_current_user\":\"Requester changed from current user?\",\"txt.helpers.rules_analysis_helper.requester_changed_from_requester\":\"Requester changed from requester?\",\"txt.helpers.rules_analysis_helper.requester_changed_from_assignee\":\"Requester changed from assignee\",\"txt.helpers.rules_analysis_helper.requester_changed_from\":\"Requester changed from {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_blank\":\"Requester not changed blank?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_blank\":\"Requester not changed to blank?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_current_user\":\"Requester not changed to current user?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_requester\":\"Requester not changed to requester?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_assignee\":\"Requester not changed to assignee\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to\":\"Requester not changed to {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_blank\":\"Requester not changed from blank?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_current_user\":\"Requester not changed from current user?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_requester\":\"Requester not changed from requester?\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_assignee\":\"Requester not changed from assignee\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from\":\"Requester not changed from {{name_of_user}}?\",\"txt.helpers.rules_analysis_helper.requester_is_not_assigned_group\":\"Requester is not assigned group\",\"txt.helpers.rules_analysis_helper.requester_is_not_current_groups\":\"Requester is not current groups\",\"txt.helpers.rules_analysis_helper.requester_is_assigned_group\":\"Requester is assigned group\",\"txt.helpers.rules_analysis_helper.requester_is_current_groups\":\"Requester is current groups\",\"txt.helpers.rules_analysis_helper.requester_changed_to_assigned_group\":\"Requester changed to assigned group\",\"txt.helpers.rules_analysis_helper.requester_changed_to_current_groups\":\"Requester changed to current groups\",\"txt.helpers.rules_analysis_helper.requester_changed_from_assigned_group\":\"Requester changed from assigned group\",\"txt.helpers.rules_analysis_helper.requester_changed_from_current_groups\":\"Requester changed from current groups\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_assigned_group\":\"Requester not changed to assigned group\",\"txt.helpers.rules_analysis_helper.requester_not_changed_to_current_groups\":\"Requester not changed to current groups\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_assigned_group\":\"Requester not changed from assigned group\",\"txt.helpers.rules_analysis_helper.requester_not_changed_from_current_groups\":\"Requester not changed from current groups\",\"txt.public.javascripts.views.tickets.new_user_from_ticket.please_enter_an_email_address_new_user\":\"Enter an email address\",\"txt.public.javascripts.views.tickets.new_user_from_ticket.creating\":\"Creating...\",\"txt.public.javascripts.views.tickets.new_user_from_ticket.create\":\"Create\",\"txt.public.javascripts.views.twitter.search.ticket_creating_form.convert_one_tweet_to_ticket\":\"Convert 1 tweet to ticket\",\"txt.public.javascripts.views.twitter.search.ticket_creating_form.convert_many_tweets_to_tickets\":\"Convert {{count}} tweets to tickets\",\"txt.public.javascripts.views.rules._bulk_update.processing_tickets\":\"Processing tickets...\",\"txt.public.javascripts.views.rules._bulk_update.tickets_processed\":\"{{count}} ticket(s) processed:\",\"txt.public.javascripts.views.shared._alert.hide_this_notice\":\"hide this notice\",\"txt.public.javascripts.application.warning_deleted_tickets_cannot_be_recovered\":\"Warning: Selecting this option will delete the ticket when you click Submit. Deleted tickets cannot be recovered.\",\"txt.public.javascripts.twitter.settings.zendesk_twitter_settings.successfully_shortened_long_to_short\":\"Successfully shortened {{long_url}} to {{short_url}}\",\"txt.public.javascript.views.tickets.comment_drafts.comment_draft_saved\":\"Comment draft saved\",\"txt.public.javascript.zd_creditcard.purchase_my_subscription\":\"Purchase my subscription\",\"txt.models.rules.rule.invalid_conditions_you_must_select_condition\":\"Invalid conditions. You must select at least one condition.\",\"txt.models.events.comment_privacy_change.comment_made_public\":\"Comment \\\"{{comment}}\\\" made public\",\"txt.models.events.comment_privacy_change.comment_made_private\":\"Comment \\\"{{comment}}\\\" made private\",\"txt.models.events.audit_trust_change.audit_trusted\":\"Comment \\\"{{comment}}\\\" trusted\",\"txt.models.jobs.report_job.your_report_has_been_generated\":\"Your report has been generated and can be viewed at the following location:\",\"txt.models.jobs.report_job.report_generated_email_subject\":\"Report {{title}} is ready\",\"txt.models.account.customer_satisfaction_support.default_automation_name\":\"Request customer satisfaction rating (System Automation)\",\"txt.models.account.customer_satisfaction_support.default_view_name\":\"Rated tickets from the last 7 days\",\"txt.models.account.account_mail.personalized_replies_cannot_be_enable\":\"Personalized replies cannot be enabled as your mail server does not recognize notifications-{{reply_address}}\",\"txt.models.screencast.screencast_display_name\":\"Screencast\",\"txt.lib.zendesk.fom.field.ticket_field_set_to_new_value\":\"{{ticket_field_name}} set to \\\"{{new_value}}\\\"\",\"txt.lib.zendesk.fom.field.subject_set_to_new_subject\":\"Subject set to \\\"{{new_subject}}\\\"\",\"txt.lib.zendesk.fom.field.subject_changed\":\"Subject changed from \\\"{{old_subject}}\\\" to \\\"{{new_subject}}\\\"\",\"txt.lib.zendesk.fom.field.set_new_status\":\"Status set to {{new_status}}\",\"txt.lib.zendesk.fom.field.status_changed\":\"Status changed from {{old_status}} to {{new_status}}\",\"txt.lib.zendesk.fom.field.set_new_type\":\"Type set to {{new_type}}\",\"txt.lib.zendesk.fom.field.type_changed\":\"Type changed from {{old_type}} to {{new_type}}\",\"txt.lib.zendesk.fom.field.new_priority\":\"Priority set to {{new_priority}}\",\"txt.lib.zendesk.fom.field.priority_changed\":\"Priority changed from {{old_priority}} to {{new_priority}}\",\"txt.lib.zendesk.fom.field.new_group\":\"Group set to {{new_group}}\",\"txt.lib.zendesk.fom.field.group_change\":\"Group changed from {{old_group}} to {{new_group}}\",\"txt.lib.zendesk.fom.field.new_assigned\":\"Assigned to {{agent_name}}\",\"txt.lib.zendesk.fom.field.assignee_change\":\"Assignee changed from {{old_agent_name}} to {{new_agent_name}}\",\"txt.lib.zendesk.fom.field.new_due_date\":\"Due date set to {{new_due_date}}\",\"txt.lib.zendesk.fom.field.due_date_change\":\"Due date changed from {{old_due_date}} to {{new_due_date}}\",\"txt.lib.zendesk.fom.field.new_requester\":\"Requester set to {{new_requester}}\",\"txt.lib.zendesk.fom.field.requester_change\":\"Requester changed from {{old_requester}} to {{new_requester}}\",\"txt.lib.zendesk.fom.field.linked_to_problem\":\"Linked to Problem #{{ticket_id}}\",\"txt.lib.zendesk.fom.field.problem_changed\":\"Problem link changed from #{{old_problem}} to #{{new_problem}}\",\"txt.lib.zendesk.fom.field.new_tags\":\"Tags set to \\\"{{tags}}\\\"\",\"txt.lib.zendesk.fom.field.change_tags\":\"Tags changed from \\\"{{old_tags}}\\\" to \\\"{{new_tags}}\\\"\",\"txt.lib.zendesk.fom.field.changed_custom_field\":\"{{title_of_custom_field}} changed from \\\"{{old_value_of_custom_field}}\\\" to \\\"{{new_value_of_custom_field}}\\\"\",\"txt.lib.zendesk.fom.field.new_cc\":\"CCs set to \\\"{{new_cc}}\\\"\",\"txt.lib.zendesk.fom.field.cc_change\":\"CCs changed from \\\"{{old_cc}}\\\" to \\\"{{new_cc}}\\\"\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_offered\":\"Customer satisfaction feedback was offered.\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_bad\":\"Customer satisfaction rated as bad\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_badwithcomment\":\"Customer satisfaction rated as bad with comment\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_good\":\"Customer satisfaction rated as good\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_goodwithcomment\":\"Customer satisfaction rated as good with comment\",\"txt.lib.zendesk.fom.field.customer_satisfaction_feedback_from_to\":\"Customer satisfaction changed from {{previous_rating}} to {{new_rating}}\",\"txt.lib.zendesk.fom.field.satisfaction_comment\":\"Satisfaction comment:\",\"txt.lib.zendesk.fom.field.report_error\":\"Report error\",\"txt.lib.zendesk.fom.field.locale_set_to\":\"Locale set to {{translation_name}}\",\"txt.lib.zendesk.fom.field.locale_changed_from_to\":\"Locale changed from {{translation_name_from}} to {{translation_name_to}}\",\"txt.lib.zendesk.fom.field.locale_changed_to\":\"Locale changed to {{translation_name_to}}\",\"txt.lib.zendesk.auth.warden.callbacks.account_suspended\":\"Sorry, your account has been suspended.\",\"txt.lib.zendesk.cms.import_job.your_dynamic_content_import_for\":\"Your Dynamic Content import for {{account_subdomain}}@Zendesk\",\"txt.lib.zendesk.cms.import_job.upload_was_successfully_completed\":\"Your upload was successfully completed.\",\"txt.lib.zendesk.cms.import_job.import_unsuccessful\":\"Import failed!\",\"txt.lib.zendesk.cms.import_job.the_error_was\":\"The error was:\",\"txt.lib.zendesk.cms.import_job.please_try_again\":\"For some reason the data to import was not ready in our servers. Please try again.\",\"txt.lib.zendesk.cms.import_job.we_have_been_notified_about_this\":\"We've been notified about this and will solve the problem if there's a bug. If the error persists, please contact our Support team. The error was:\",\"txt.lib.zendesk.cms.import_job.upload_time\":\"Upload time: {{time}}\",\"txt.lib.zendesk.cms.import_job.language\":\"Language: {{language}}\",\"txt.app.helpers.events_helper.message_pushed_to_target\":\"Message pushed to target {{target_name}}\",\"txt.app.helpers.events_helper.notification_emailed\":\"Notification emailed to {{user_emailed}}\",\"txt.app.helpers.events_helper.make_this_comment_private\":\"Make this comment private\",\"txt.app.helpers.events_helper.attachment_redaction_message\":\"Attachment id: {{attachment_id}} redacted\",\"txt.app.helpers.events_helper.comment_redaction_message\":\"Comment id: {{comment_id}} redacted\",\"txt.javascript.views.agent_console.revert_identity\":\"revert identity\",\"txt.javascript.views.twitter.search.twitter_search_poller.tweet_singular\":\"tweet\",\"txt.javascript.views.twitter.search.twitter_search_poller.tweet_plural\":\"tweets\",\"txt.javascript.twitter.search.ticket_creating_form.bulk_ticket_update\":\"Created 0 of {{amount}}\",\"txt.javascript.utils.replace_with_autocomplete.other\":\"{{count}} other results. Try refining your search.\",\"txt.javascript.utils.replace_with_autocomplete.one\":\"1 other result. Try refining your search.\",\"txt.vendor.jquery.timeago.less_than_a_minute\":\"less than a minute ago\",\"txt.vendor.jquery.timeago.about_a_minute\":\"about a minute ago\",\"txt.vendor.jquery.timeago.minutes\":\"%d minutes ago\",\"txt.vendor.jquery.timeago.about_an_hour\":\"about an hour ago\",\"txt.vendor.jquery.timeago.about_hours\":\"about %d hours ago\",\"txt.vendor.jquery.timeago.a_day\":\"a day ago\",\"txt.vendor.jquery.timeago.days\":\"%d days ago\",\"txt.vendor.jquery.timeago.about_a_month\":\"about a month ago\",\"txt.vendor.jquery.timeago.months\":\"%d months ago\",\"txt.vendor.jquery.timeago.a_year\":\"about a year ago\",\"txt.vendor.jquery.timeago.years\":\"%d years ago\",\"txt.entries_controller.top_entries_by_stat.recently_created_topics\":\"Recently created topics\",\"txt.js.tags.processing_tags\":\"Processing tags...\",\"txt.js.tags.processed_tags\":\"{{number}} tag(s) processed:\",\"txt.view_locale.error.report_detection_error\":\"Report Detection Error\",\"txt.view_locale.error.what_requesters_language_preference_should_zendesk_have_applied\":\"What requester's language preference should Zendesk have applied?\",\"txt.satisfaction_rating.new.header\":\"Rate Satisfaction: #{{ticket_id}} {{ticket_title}}\",\"txt.facebook_integration.views.settings.intro_text\":\"Add your company’s Facebook Page to your Facebook channel and Zendesk will monitor for Wall posts and private messages and convert them to tickets.\",\"txt.facebook_integration.views.settings.intro_text_link\":\"https://support.zendesk.com/entries/21426726-setting-up-your-facebook-channel\",\"txt.facebook_integration.views.settings.wall_post.one\":\"1 Wall post collected\",\"txt.facebook_integration.views.settings.wall_post.other\":\"{{count}} Wall posts collected\",\"txt.facebook_integration.views.settings.wall_post.pending\":\"Capturing Wall posts as tickets; these tickets will appear in your views.\",\"txt.facebook_integration.views.settings.message.one\":\"1 private message collected\",\"txt.facebook_integration.views.settings.message.other\":\"{{count}} private messages collected\",\"txt.facebook_integration.views.settings.reauthorization\":\"reauthorization required\",\"txt.facebook_integration.views.settings.add_new_page\":\"add new Page\",\"txt.facebook_integration.views.settings.active_pages\":\"Active Pages\",\"txt.facebook_integration.views.settings.no_active_pages\":\"You have no active Pages\",\"txt.facebook_integration.views.settings.inactive_pages\":\"Inactive Pages\",\"txt.facebook_integration.views.settings.no_facebook_pages\":\"You don't have any Facebook Pages configured yet.\",\"txt.facebook_integration.views.settings.add_first_page\":\"Add your first Facebook Page.\",\"txt.facebook_integration.views.settings.edit\":\"edit\",\"txt.facebook_integration.views.settings.unlink\":\"unlink\",\"txt.facebook_integration.views.settings.activate\":\"activate\",\"txt.facebook_integration.views.settings.deactivate\":\"deactivate\",\"txt.facebook_integration.views.settings.reauthorize\":\"reauthorize\",\"txt.facebook_integration.views.settings.unlink_message\":\"Are you sure you want to unlink {{name}} from this Zendesk account? This will not change the Facebook Page.\",\"txt.facebook_integration.views.colorbox.no_administered_pages\":\"Logged in Facebook user {{fb_user_name}} does not administer any Facebook Pages.\",\"txt.facebook_integration.views.colorbox.create_page\":\"Create a new Facebook Page\",\"txt.facebook_integration.views.colorbox.no_new_pages\":\"No new Facebook Pages available for identity\",\"txt.facebook_integration.views.colorbox.add_facebook_pages\":\"Add Facebook Pages to your account\",\"txt.facebook_integration.views.colorbox.signed_in_as\":\"Signed in as\",\"txt.facebook_integration.views.colorbox.pages_added\":\"({{active_pages}} of {{page_limit}} Pages added)\",\"txt.facebook_integration.views.colorbox.add_page\":\"Add\",\"txt.facebook_integration.views.colorbox.enable_wall_posts\":\"Enable Wall posts\",\"txt.facebook_integration.views.colorbox.enable_messages\":\"Enable private messages\",\"txt.facebook_integration.views.colorbox.import_activity\":\"Import recent activity\",\"txt.facebook_integration.views.shared.sidebox.intro\":\"Turn Facebook into a powerful support channel by adding your company Facebook Page to your Zendesk account.\",\"txt.facebook_integration.views.shared.sidebox.monitor_wall_posts_header\":\"Monitor Facebook Wall posts\",\"txt.facebook_integration.views.shared.sidebox.monitor_wall_posts_content\":\"When a new Facebook Wall post is added to your Page, Zendesk creates a new support ticket in your account. Additional comments from other Facebook users are added as additional comments to the ticket.\",\"txt.facebook_integration.views.shared.sidebox.respond_to_users_header\":\"Respond to your Facebook users\",\"txt.facebook_integration.views.shared.sidebox.respond_to_users_content\":\"Your agent ticket responses will appear as a new comment on the original Wall post.\",\"txt.facebook_integration.views.pages.show.wall_posts\":\"Wall posts\",\"txt.facebook_integration.views.pages.show.messages\":\"Private messages\",\"txt.facebook_integration.views.pages.show.no_posts\":\"New Wall posts on this Facebook Page will be converted to tickets.\",\"txt.facebook_integration.views.pages.show.no_messages\":\"New private messages on this Facebook Page will be converted to tickets.\",\"txt.facebook_integration.views.pages.edit.title\":\"Facebook Settings\",\"txt.facebook_integration.views.pages.edit.include_wall_posts_title\":\"Include Wall posts\",\"txt.facebook_integration.views.pages.edit.include_wall_posts_description\":\"Automatically convert any Wall post on the Page to a ticket. Agents responses on the ticket will appear on the Facebook Wall.\",\"txt.facebook_integration.views.pages.edit.include_wall_posts_by_page_title\":\"Include Wall posts authored by the Page\",\"txt.facebook_integration.views.pages.edit.include_wall_posts_by_page_description\":\"Choose to capture Wall posts authored by this Facebook Page along with other Facebook users.\",\"txt.facebook_integration.views.pages.edit.include_private_messages_title\":\"Include private messages\",\"txt.facebook_integration.views.pages.edit.include_private_messages_description\":\"Convert Facebook Page messages to tickets and have a private conversation with your customers.\",\"txt.facebook_integration.views.pages.edit.private_messages_permissions\":\"If your Page becomes unauthorized, you may need need to add the 'Read Mailbox' permission for this feature to work.\",\"txt.facebook_integration.views.pages.edit.private_messages_permissions_link\":\"Add permission now!\",\"txt.facebook_integration.views.pages.edit.update_page_settings\":\"Update Page settings\",\"txt.facebook_integration.views.tickets_helper.wall_post_deleted\":\"Note: The original Wall post has been deleted from your Facebook Page. New comments on this ticket will not be added to your Page.\",\"txt.facebook_integration.views.tickets_helper.wall_post_problem\":\"Note: There was a problem fetching updates from this Wall post. New comments may not appear.\",\"txt.facebook_integration.controllers.pages_controller.settings_updated\":\"Facebook Page settings updated.\",\"txt.facebook_integration.controllers.pages_controller.could_not_update_settings\":\"Could not update Page settings.\",\"txt.facebook_integration.controllers.pages_controller.page_limit_reached\":\"You have added the maximum number of allowed Pages.\",\"txt.facebook_integration.controllers.pages_controller.session_timeout\":\"Session timed out. Try again.\",\"txt.facebook_integration.controllers.pages_controller.activated\":\"{{name}} activated.\",\"txt.facebook_integration.controllers.pages_controller.deactivated\":\"{{name}} deactivated.\",\"txt.facebook_integration.controllers.pages_controller.unlinked\":\"{{name}} unlinked.\",\"txt.facebook_integration.controllers.auth_controller.connection_error\":\"Error connecting to Facebook\",\"txt.facebook_integration.controllers.auth_controller.no_facebook_pages\":\"You have no Facebook pages\",\"txt.facebook_integration.controllers.base_controller.plan_error\":\"Your plan does not provide access to this feature.\",\"txt.facebook_integration.controllers.base_controller.access_error\":\"You do not have access to this page. Please contact the account owner of this Zendesk for further help.\",\"txt.facebook_integration.controllers.base_controller.denied\":\"Access denied\",\"txt.facebook_integration.models.message_thread.share.one\":\"{{name}} shared a file\",\"txt.facebook_integration.models.message_thread.share.other\":\"{{name}} shared some files\",\"txt.facebook_integration.models.message_thread.file.one\":\"{{name}} attached a file\",\"txt.facebook_integration.models.message_thread.file.other\":\"{{name}} attached some files\",\"txt.facebook_integration.models.message_thread.original_message\":\"Original message\",\"txt.facebook_integration.models.wall_post.original_post\":\"Original post\",\"txt.facebook_integration.models.wall_post.posted_a_link\":\"{{name}} posted a link: {{link}}\",\"txt.facebook_integration.models.wall_post.posted_a_photo\":\"{{name}} posted a photo: {{link}}\",\"txt.facebook_integration.models.wall_post.posted_a_video\":\"{{name}} posted a video: {{link}}\",\"txt.facebook_integration.models.pages.settings\":\"[Settings]:\",\"txt.facebook_integration.models.pages.include_wall_posts\":\"need to include either Wall posts or messages or both\",\"txt.facebook_integration.models.pages.cannot_include_page_posts\":\"cannot include Page posts if wall posts are not included\",\"txt.facebook_integration.models.pages.looking_into_error\":\"An error occurred, we're looking into it.\",\"txt.facebook_integration.helpers.tickets_helper.via_wall_post\":\"Wall post via {{name}}\",\"txt.facebook_integration.helpers.tickets_helper.via_message\":\"Page Message via {{name}}\",\"txt.facebook_integration.facebook_event.post\":\"Commented on Wall Post as Facebook Page {{pageLink}}\",\"txt.facebook_integration.facebook_event.message\":\"Replied to Private Message as Facebook Page {{pageLink}}\",\"txt.requests.title\":\"Request\",\"txt.requests.new.title\":\"Submit a request for assistance\",\"txt.requests.new.header\":\"Submit a request\",\"txt.requests.new.message\":\"Fields marked with an asterisk (*) are mandatory.
You'll be notified when our staff answers your request.
\",\"txt.requests.new.email_address\":\"Your email address\",\"txt.requests.new.submit\":\"Submit\",\"txt.requests.new.created\":\"Request {{request_title}} created\",\"txt.requests.new.verified\":\"{{request_title}} successfully verified\",\"txt.requests.new.error\":\"Request could not be created as\",\"txt.requests.new.error_invalid_date\":\"Invalid date\",\"txt.requests.new.almost_done\":\"You're almost done creating your request\",\"txt.requests.new.verify_email_sent\":\"We sent you an email to verify your request as you are not logged in.\",\"txt.requests.new.verify_login\":\"You can also log in now to verify your request.\",\"txt.requests.new.not_anonymous\":\"You are already registered. Please login to submit your request.\",\"txt.requests.new.suspended_user\":\"You have been suspended from this account. You are not allowed to submit requests at this time.\",\"txt.requests.new.restricted_domain\":\"Users from your domain are not allowed to submit tickets. Please login if you have an account.\",\"txt.requests.new.captcha\":\"Please verify that you are human\",\"txt.requests.new.captcha_msg\":\"Type the above two words in the box below\",\"txt.requests.new.mobile.captcha_msg\":\"Type the above two words here\",\"txt.requests.new.captcha_error\":\"Verification failed, please try a new set of words\",\"txt.requests.new.captcha_reload\":\"Two other words please\",\"txt.requests.new.want_audio\":\"I want audio instead\",\"txt.requests.new.want_image\":\"I want an image instead\",\"txt.requests.show.mobile.your_comment\":\"Your comment...\",\"txt.requests.show.mobile.status_new\":\"Awaiting assignment\",\"txt.requests.show.mobile.status_open\":\"Assigned\",\"txt.requests.show.mobile.status_awaiting_you\":\"Awaiting your response\",\"txt.requests.show.mobile.status_awaiting_thirdparty\":\"Assigned\",\"txt.requests.show.mobile.status_solved\":\"Solved {{date}}\",\"txt.requests.show.title\":\"Request {{request_title}}\",\"txt.requests.show.status_new\":\"This request is awaiting assignment to a support agent\",\"txt.requests.show.status_open\":\"This request is currently being processed by our staff\",\"txt.requests.show.status_awaiting_you\":\"This request is awaiting your response\",\"txt.requests.show.status_awaiting_thirdparty\":\"This request is currently being processed\",\"txt.requests.show.status_solved\":\"This request has been deemed solved {{date}}\",\"txt.requests.show.comments\":\"Comments\",\"txt.requests.show.add_comment\":\"Add a comment to this request\",\"txt.requests.show.awaiting_response\":\"Awaiting your response\",\"txt.requests.show.resolved\":\"Please consider this request as resolved\",\"txt.requests.show.keep_solved\":\"Request is solved\",\"txt.requests.show.is_assigned_to_your_ticket\":\"{{assignee_name}} is assigned to your request.\",\"txt.requests.show.is_assigned_to_this_ticket\":\"{{assignee_name}} is assigned to this request.\",\"txt.requests.show.was_assigned_to_your_ticket\":\"{{assignee_name}} was assigned to your request.\",\"txt.requests.show.was_assigned_to_this_ticket\":\"{{assignee_name}} was assigned to this request.\",\"txt.requests.show.notification\":\"You will receive a notification when the request status is updated by our staff.\",\"txt.requests.show.reopen\":\"You can reopen the request by adding a comment.\",\"txt.requests.show.closed_for_comments\":\"This request is closed for comments.\",\"txt.requests.show.has_followups\":\"The request has a follow-up in\",\"txt.requests.show.you_can\":\"You can\",\"txt.requests.show.create_a_followup\":\"create a follow-up\",\"txt.requests.show.followup\":\"Follow-up to\",\"txt.requests.show.ccs\":\"The following people will also be notified when this request is updated\",\"txt.requests.show.related_topics\":\"Related topics\",\"txt.requests.show.updated\":\"Request {{request_title}} updated\",\"txt.requests.show.error\":\"Request could not be updated as\",\"txt.requests.show.error_need_email\":\"Please provide us with a verified email address before submitting a new request\",\"txt.requests.show.error_blank_comment\":\"You cannot submit a blank comment\",\"txt.requests.show.not_found\":\"Request not found\",\"txt.requests.show.cannot_see_ticket\":\"You do not have access to request #{{nice_id}}. It may have been solved or deleted.\",\"txt.requests.show.has_followups_with_params\":\"The request has a follow-up in {{name_of_the_ticket}}.\",\"txt.requests.show.you_can_create_a_followup\":\"You can {{create_a_followup_link}}\",\"txt.requests.show.you_can_create_a_followup_link\":\"create a follow-up\",\"txt.requests.show.you_can_create_a_followup_v2\":\"You can {{create_a_followup_link}} »\",\"txt.requests.show.you_can_create_a_followup_v2_link\":\"create a follow-up\",\"txt.requests.show.followup_with_params\":\"follow-up to {{followup_with_params_link}}\",\"txt.requests.index.title_open\":\"Open requests\",\"txt.requests.index.view_open\":\"View your open requests\",\"txt.requests.index.no_open\":\"You have no open requests\",\"txt.requests.index.mobile.no_requests\":\"You have no requests\",\"txt.requests.index.mobile.my_open_requests\":\"My open requests\",\"txt.requests.index.mobile.my_closed_and_solved_requests\":\"My closed and solved requests\",\"txt.requests.index.title_solved\":\"Recently solved and closed requests\",\"txt.requests.index.view_solved\":\"View your recently solved and closed requests\",\"txt.requests.index.no_solved\":\"You have no recently solved or closed requests\",\"txt.requests.index.title_archived\":\"Older closed requests\",\"txt.requests.index.view_archived\":\"View your older closed requests\",\"txt.requests.index.no_archived\":\"You have no older closed requests\",\"txt.requests.index.message\":\"You can reopen a solved request by clicking on the request and adding a comment.
Closed requests cannot be re-opened.
\",\"txt.requests.index.title_cc\":\"Requests you are copied on\",\"txt.requests.index.view_copied\":\"View requests you are copied on\",\"txt.requests.index.no_copied\":\"You are not copied on any requests\",\"txt.requests.index.submitted\":\"Submitted {{time_in_words}} ago\",\"txt.requests.index.status_new\":\"Awaiting assignment to a support agent.\",\"txt.requests.index.status_open\":\"Being processed.\",\"txt.requests.index.status_pending\":\"View request history\",\"txt.requests.index.awaiting\":\"Awaiting your response\",\"txt.requests.index.submit_request\":\"Submit a request for assistance by support staff\",\"txt.requests.index.message2\":\"By submitting a request you report a problem to our support staff, who will review and process your request as soon as possible.
You can always return to this page to view the status of all your submitted requests.
\",\"txt.requests.index.detailed_list\":\"Detailed list\",\"txt.requests.index.compact_list\":\"Compact list\",\"txt.requests.side_box.title_solved\":\"You are viewing a list of recently solved and closed requests\",\"txt.requests.side_box.title_cc\":\"You are viewing a list of requests you are copied on\",\"txt.requests.side_box.title_archived\":\"You are viewing a list of older closed requests\",\"txt.requests.side_box.title_open\":\"You are viewing a list of open requests\",\"txt.requests.organization.index.title_by\":\"Requests by {{user}}\",\"txt.requests.organization.index.viewing\":\"Requests for {{organization}}\",\"txt.requests.organization.index.view_open\":\"View open requests\",\"txt.requests.organization.index.view_solved\":\"View solved and closed requests\",\"txt.requests.organization.index.view_by_user\":\"Requests by user\",\"txt.requests.organization.index.no_requests\":\"No requests found\",\"txt.requests.assigned_to.title\":\"Assigned To\",\"txt.requests.followup_with_params_link\":\"request #{{ticket_id}}\",\"txt.requests.form.new.choose_issue\":\"Please choose your issue:\",\"txt.requests.form.new.continue\":\"Continue\",\"txt.uploads.header\":\"Attachment(s)\",\"txt.uploads.create.link\":\"Attach file\",\"txt.uploads.create.close\":\"Close\",\"txt.uploads.create.uploading\":\"Uploading\",\"txt.uploads.create.too_big\":\"The file '{{filename}}' is too big. Please attach files with size less than {{max_size}}.\",\"txt.uploads.create.error\":\"There was an error with the attachment. Please try again or contact our support team if the problem continues.\",\"txt.uploads.create.max_size\":\"Max file size: {{max_size}}\",\"txt.uploads.destroy.link\":\"remove\",\"txt.uploads.show.quickview\":\"quick view\",\"txt.feedback_tab.button.begin_chat\":\"Begin chat\",\"txt.feedback_tab.button.find_someone_to_chat\":\"Find someone to chat with\",\"txt.feedback_tab.button.next\":\"Next\",\"txt.feedback_tab.button.none_helpful\":\"None of these are helpful - get in touch\",\"txt.feedback_tab.button.submit\":\"Submit\",\"txt.feedback_tab.button.submit_support_request\":\"Submit a support request\",\"txt.feedback_tab.button.submitting\":\"Submitting...\",\"txt.feedback_tab.placeholder.briefly_describe\":\"Briefly describe your question\",\"txt.feedback_tab.placeholder.fill_in_details\":\"Fill in the details here. Please try to be as specific as possible.\",\"txt.feedback_tab.placeholder.search_knowledgebase\":\"Search our Knowledge Base\",\"txt.feedback_tab.label.details\":\"Details\",\"txt.feedback_tab.label.name\":\"Name\",\"txt.feedback_tab.label.question\":\"Question\",\"txt.feedback_tab.label.we_found_helpful_entries\":\"We found the following entries in our knowledge base that might be helpful:\",\"txt.feedback_tab.label.we_found_helpful_topics\":\"We found the following topics that might be helpful:\",\"txt.feedback_tab.label.what_is_your_question\":\"What is your question?\",\"txt.feedback_tab.label.search\":\"You asked:\",\"txt.feedback_tab.label.your_email_address\":\"Your email address\",\"txt.feedback_tab.label.screencasts\":\"Screencast(s)\",\"txt.feedback_tab.link.go_back\":\"Go back\",\"txt.feedback_tab.link.privacy_policy\":\"Privacy Policy\",\"txt.feedback_tab.link.see_all_results\":\"See all {{total_entries}} results\",\"txt.feedback_tab.heading.how_can_we_help\":\"How can we help you?\",\"txt.feedback_tab.heading.would_you_like_to\":\"Would you like to...\",\"txt.feedback_tab.notification.all_agents_busy\":\"It looks like all our agents are busy at the moment. Please submit a support request instead.\",\"txt.feedback_tab.notification.thanks_what_next\":\"Thanks! What would you like to do next?\",\"txt.feedback_tab.notification.need_more_details\":\"We need just a few more details about you. Please fill out the form below for further help.\",\"txt.feedback_tab.message.submitted_thanks\":\"Message submitted. Thanks!\",\"txt.feedback_tab.text.or\":\"or\",\"txt.feedback_tab.footer.powered_by_zendesk\":\"Powered by Zendesk\",\"txt.feedback_tab.error.no_agents_available\":\"Sorry, no agents are available. You may submit a ticket below for further help.\",\"txt.feedback_tab.error.no_results_found\":\"Sorry, no results found. Try submitting a request below for more help.\",\"txt.feedback_tab.error.problem_submitting_request\":\"Sorry, there was a problem submitting your request. Please try again later.\",\"txt.feedback_tab.error.problem_submitting_search\":\"Sorry, there was a problem submitting your search. Please try again later.\",\"txt.feedback_tab.error.seems_to_be_invalid\":\"Oops, this seems to be invalid.\",\"txt.feedback_tab.you_asked\":\"You asked:\",\"txt.feedback_tab.tooltip.fill_out_field\":\"Please fill out this field.\",\"txt.feedback_tab.tooltip.required\":\"Required\",\"txt.feedback_tab.tooltip.support\":\"Support\",\"txt.feedback_tab.default_tag\":\"dropbox\",\"txt.feedback_tab.screencast_name\":\"Screencast\",\"txt.feedback_tab.screencast_remove\":\"remove\",\"txt.feedback_tab.new_screencast_link\":\"Record a video of your screen\",\"txt.activities.tickets.assignment\":\"{{actor_name}} assigned ticket #{{ticket_nice_id}} to you.\",\"txt.activities.tickets.comment\":\"{{actor_name}} commented on ticket #{{ticket_nice_id}}: {{comment}}.\",\"txt.activities.tickets.priority_increase\":\"{{actor_name}} increased priority of ticket #{{ticket_nice_id}} to {{new_priority}}.\",\"txt.activities.tickets.assignment_short\":\"#{{ticket_nice_id}} is assigned to you.\",\"txt.activities.tickets.comment_short\":\"#{{ticket_nice_id}} has a new comment.\",\"txt.activities.tickets.priority_increase_short\":\"#{{ticket_nice_id}} is now {{new_priority}} priority.\",\"txt.default.registration_message\":\"Please fill out this form, and we'll send you a welcome email to verify your email address and log you in.\",\"txt.default.welcome_email_text\":\"Welcome to {{account_name}}. Please follow the link below to choose a password, and we will log you in right away.\",\"txt.default.verify_email_text\":\"We need to verify that you are the owner of this email address. Please follow the link below to verify.\",\"txt.default.organization_activity_email_text\":\"You are receiving this email because you subscribed to all ticket updates for this organization.\",\"txt.default.cc_email_text.paragraph1\":\"You are registered as a CC on this support request ({{ticket.url}}).\",\"txt.default.cc_email_text.paragraph2\":\"Reply to this email to add a comment to the request.\",\"txt.default.chat_welcome_message\":\"Hi there. How can I help today?\",\"txt.default.forums.title\":\"Forums\",\"txt.default.forums.announcements.name\":\"Announcements\",\"txt.default.forums.announcements.description\":\"New features, fixes, and other important announcements.\",\"txt.default.forums.community.name\":\"Community Help\",\"txt.default.forums.community.description\":\"Questions and answers. Ask questions, vote, and watch the community answer.\",\"txt.default.forums.tips.name\":\"Tips & Tricks\",\"txt.default.forums.tips.description\":\"Various tips and tricks from users. Vote for the most helpful tips.\",\"txt.default.forums.features.name\":\"Feature Requests\",\"txt.default.forums.features.description\":\"Ideas and requests for new features. Suggest ideas. Vote for the best. See what's planned.\",\"txt.default.forums.agents.name\":\"Agents Only\",\"txt.default.forums.agents.topic.name\":\"For Your Eyes Only\",\"txt.default.forums.agents.topic.paragraph1\":\"This topic was posted to the restricted {{agent_only_forum}} in your Zendesk and pinned to the home page. The topic is visible to agents only, not your customers. Edit it to your liking - you typically want to pin announcements and other news related topics.\",\"txt.default.forums.agents.topic.paragraph2\":\"The home page is the landing page for both agents and customers. It can be customized by administrators to e.g. include a search box, enabling users to easily find help in the forums.\",\"txt.default.forums.agents.topic.paragraph3\":\"This topic was posted to the restricted {{agent_only_forum_name}} forum in your Zendesk and pinned to the home page. The topic is visible to agents only, not your customers.\",\"txt.default.introductory_text.title\":\"Welcome to {{account_name}} Customer Service!\",\"txt.default.introductory_text.paragraph1\":\"Stay updated with announcements, get answers from the community, and share your feature suggestions with us.\",\"txt.default.introductory_text.paragraph2\":\"You can also submit a request or send us an email at {{contact_us_link}}.\",\"txt.default.fields.subject.title\":\"Subject\",\"txt.default.fields.description.title\":\"Description\",\"txt.default.fields.description.description\":\"Please enter the details of your request. A member of our support staff will respond as soon as possible.\",\"txt.default.fields.status.title\":\"Status\",\"txt.default.fields.status.description\":\"Request status\",\"txt.default.fields.type.title\":\"Type\",\"txt.default.fields.type.description\":\"Request type\",\"txt.default.fields.priority.title\":\"Priority\",\"txt.default.fields.priority.description\":\"Request priority\",\"txt.default.fields.group.title\":\"Group\",\"txt.default.fields.group.description\":\"Request group\",\"txt.default.fields.assignee.title\":\"Assignee\",\"txt.default.fields.assignee.description\":\"Agent assigned to your request\",\"txt.default.widgets.organization.title\":\"Organization\",\"txt.default.widgets.custom_sample.title\":\"Custom Widget Sample\",\"txt.default.widgets.custom_sample.content\":\"Hi {{ current_user.name }}!\",\"txt.default.groups.support.name\":\"Support\",\"txt.default.roles.light_agent.name\":\"Light Agent\",\"txt.default.roles.light_agent.description\":\"Light agents can view, be CC'd on, and add private comments to ticket accessible to them. They can also view reports of all tickets within your Zendesk. Light agents cannot be assigned to or edit tickets. You can add an unlimited number of light agents at no charge.\",\"txt.default.roles.light_agent.error.already_defined\":\"The Light Agent role is already defined on this account.\",\"txt.default.roles.light_agent.error.read_only\":\"This role is read-only and may not be edited.\",\"txt.default.roles.light_agent.error.forbidden_permission\":\"Only ticket access permission can be edited in this role.\",\"txt.default.roles.staff.name\":\"Staff\",\"txt.default.roles.staff.description\":\"A Staff agent's primary role is to solve tickets. They can edit tickets within their groups, view reports, and add or edit personal views and macros.\",\"txt.default.roles.team_leader.name\":\"Team Leader\",\"txt.default.roles.team_leader.description\":\"Team leaders have greater access to your Zendesk than staff agents. They can read and edit all tickets, moderate forums, and create and edit end-users, groups, and organizations.\",\"txt.default.roles.advisor.name\":\"Advisor\",\"txt.default.roles.advisor.description\":\"Advisors manage the workflow and configure your Zendesk. They create or manage automations, macros, triggers, views, and SLA targets. They also set up channels and extensions. Advisors don't solve tickets, they can only make private comments.\",\"txt.default.triggers.notify_requester_received.title\":\"Notify requester of received request\",\"txt.default.triggers.notify_requester_received.subject\":\"Request received: {{ticket.title}}\",\"txt.default.triggers.notify_requester_received.body\":\"Your request (#{{ticket.id}}) has been received and is being reviewed by our support staff.When you click the File a Test Ticket button below, Jennifer Hansen, one of our senior customer advocates, will send an email to your Zendesk account.
That email is an unsolved ticket in your Zendesk. Click the Views icon in the sidebar to see your unsolved tickets. Follow the instructions in the ticket to experience a typical email interaction from a customer-perspective.
When you\\u2019re finished, this task is complete and you\\u2019ll be ready to start handling your own tickets.
\",\"txt.launchpad.test_ticket.action_button\":\"File a Test Ticket\",\"txt.launchpad.benchmark_survey.title\":\"Benchmark Survey\",\"txt.launchpad.benchmark_survey.intro_text\":\"The Zendesk Benchmark enables you to compare your key metrics to thousands of others. Compare your Zendesk to industry peers or similarly-sized companies. See how you stack up in delivering support to businesses, consumers, or internal employees.\",\"txt.launchpad.benchmark_survey.compare_yourself\":\"Compare Yourself\",\"txt.launchpad.benchmark_survey.hours\":\"hrs\",\"txt.launchpad.benchmark_survey.learn_more_link\":\"http://www.zendesk.com/benchmark\",\"txt.launchpad.benchmark_survey.how_many_agents\":\"How many agents?\",\"txt.launchpad.benchmark_survey.how_many_teams\":\"How many teams?\",\"txt.launchpad.benchmark_survey.agents\":\"Agents\",\"txt.launchpad.benchmark_survey.agent\":\"Agent\",\"txt.launchpad.benchmark_survey.teams\":\"Teams\",\"txt.launchpad.benchmark_survey.team\":\"Team\",\"txt.launchpad.benchmark_survey.employees_1\":\"1-9 employees\",\"txt.launchpad.benchmark_survey.employees_10\":\"10-99 employees\",\"txt.launchpad.benchmark_survey.employees_100\":\"100-499 employees\",\"txt.launchpad.benchmark_survey.employees_500\":\"500-4999 employees\",\"txt.launchpad.benchmark_survey.employees_5000\":\"5000+ employees\",\"txt.launchpad.benchmark_survey.customers_hundreds\":\"Hundreds of customers\",\"txt.launchpad.benchmark_survey.customers_thousands\":\"Thousands of customers\",\"txt.launchpad.benchmark_survey.customers_ten_thousands\":\"Tens of thousands of customers\",\"txt.launchpad.benchmark_survey.customers_hundred_thousands\":\"Hundreds of thousands of customers\",\"txt.launchpad.benchmark_survey.customers_millions\":\"Millions of customers\",\"txt.launchpad.benchmark_survey.industry_prompt\":\"Select your company's main industry\",\"txt.launchpad.benchmark_survey.comployee_count_prompt\":\"How many employees are in your company?\",\"txt.launchpad.benchmark_survey.service_target_prompt\":\"Who does this support desk serve?\",\"txt.launchpad.benchmark_survey.customer_count_prompt\":\"How many customers do you serve?\",\"txt.launchpad.benchmark_survey.who_support_prompt\":\"Who delivers support to your customers?\",\"txt.launchpad.benchmark_survey.submit_survey\":\"Submit Survey\",\"txt.launchpad.benchmark_survey.update_survey\":\"Update Survey\",\"txt.launchpad.benchmark_survey.survey_updated\":\"Benchmark survey updated\",\"txt.launchpad.benchmark_survey.survey_update_failed\":\"Failed to update benchmark survey\",\"txt.launchpad.test_ticket.success_message\":\"Test ticket was sent successfully.\",\"txt.launchpad.test_ticket.learn_more_link\":\"https://support.zendesk.com/entries/21222511-managing-your-tickets\",\"txt.launchpad.tour.engage_with_customers.heading\":\"Engage with your customers on their turf\",\"txt.launchpad.tour.engage_with_customers.copy\":\"Website, email, Chat, Voice, Twitter, Facebook -- all in one place.\",\"txt.launchpad.tour.engage_with_customers.button\":\"Configure your Email\",\"txt.launchpad.tour.help_center.heading\":\"Let your customers help themselves\",\"txt.launchpad.tour.help_center.copy\":\"Turn your support site into a thriving online community\",\"txt.launchpad.tour.help_center.button\":\"Configure your Web portal\",\"txt.launchpad.tour.benchmark.heading\":\"Measure yourself against your peers\",\"txt.launchpad.tour.benchmark.copy\":\"Benchmark your performance against thousands of companies\",\"txt.launchpad.tour.benchmark.button\":\"Complete our benchmark survey\",\"txt.launchpad.tour.benchmark.global_label\":\"GLOBAL BENCHMARK\",\"txt.launchpad.tour.benchmark.industry_label\":\"Industry\",\"txt.launchpad.tour.benchmark.travel_label\":\"TRAVEL\",\"txt.launchpad.tour.benchmark.customer_satisfaction_label\":\"Customer satisfaction\",\"txt.launchpad.tour.benchmark.response_time_label\":\"Average first response\",\"txt.launchpad.tour.benchmark.tickets_label\":\"Tickets per month\",\"txt.launchpad.tour.benchmark.91_percent\":\"91%\",\"txt.launchpad.tour.benchmark.86_percent\":\"86%\",\"txt.launchpad.tour.benchmark.23_6\":\"23.6\",\"txt.launchpad.tour.benchmark.14_7_hrs\":\"14.7hrs\",\"txt.launchpad.tour.macros.heading\":\"Efficient support means happy customers\",\"txt.launchpad.tour.macros.copy\":\"Custom views, business rules and macros speed up your support\",\"txt.launchpad.tour.macros.button\":\"Learn about macros\",\"txt.launchpad.tour.first_ticket.title\":\"Manage customer interactions quickly\",\"txt.launchpad.tour.first_ticket.copy\":\"Solving tickets is at the heart of using Zendesk\",\"txt.launchpad.tour.apps.heading\":\"Connect Zendesk to your business\",\"txt.launchpad.tour.apps.copy\":\"Integrations with over 100 apps connect support to your business\",\"txt.launchpad.tour.apps.button\":\"Browse Zendesk Apps\",\"txt.launchpad.tour.organize_tickets.heading\":\"Organize Your Tickets\",\"txt.launchpad.tour.organize_tickets.copy\":\"Easily identify and respond to high priority tickets\",\"txt.launchpad.tour.organize_tickets.button\":\"Create a View\",\"txt.launchpad.tour.ticket_lifecycle.heading\":\"Understand the lifecycle of a ticket\",\"txt.launchpad.tour.ticket_lifecycle.copy\":\"Manage all of your customer interactions with ease\",\"txt.launchpad.tour.ticket_lifecycle.button\":\"Solve your first ticket\",\"txt.launchpad.add_twitter.done_message\":\"Your Twitter account was added.\",\"txt.launchpad.add_twitter.edit_settings\":\"Edit your Settings\",\"txt.launchpad.add_agents.alert.success\":\"Agents invited\",\"txt.launchpad.add_agents.alert.failure\":\"An error occurred. Make sure email addresses are valid.\",\"txt.launchpad.add_agents.button.invite\":\"Invite\",\"txt.launchpad.add_agents.button.inviting\":\"Inviting...\",\"txt.launchpad.add_agents.title\":\"Add Agents to your support team\",\"txt.launchpad.add_agents.description\":\"If you have additional people on your support team, you can add them now. They will receive an email with login instructions. You can also add, edit, or remove people later.\",\"txt.launchpad.add_agents.learn_more_link\":\"https://support.zendesk.com/entries/20064498-adding-and-managing-users\",\"txt.launchpad.add_agents.hint\":\"separate multiple addresses with commas\",\"txt.launchpad.add_agents.directions\":\"Enter email(s)\",\"txt.launchpad.add_facebook.title\":\"Add a Facebook Page\",\"txt.launchpad.add_facebook.done_message\":\"Your Facebook Page was added.\",\"txt.ticket.actions.twitter.send_as_a_direct_message\":\"Send as a direct message\",\"txt.header.create_a_new_something\":\"New…\",\"txt.forums.title\":\"Forums\",\"help.what_is_this_title\":\"What is this?\",\"help.incoming.title\":\"People are waiting for replies!\",\"help.incoming.content\":\"These are New or Open tickets that are assigned to you, unassigned in your groups(s), or not assigned to any group.Before you confirm you want to upgrade this user, consider the following possible consequences:
You can confirm your action or, if you would not like to upgrade this user, you can cancel
\",\"txt.user.actions.role.upgrade.cancel\":\"Cancel\",\"txt.user.actions.role.upgrade.confirm\":\"Yes, upgrade this user\",\"txt.user.actions.role.downgrade.title\":\"Downgrading a user\",\"txt.user.actions.role.downgrade.description\":\"Before you confirm you want to downgrade this user, consider the following possible consequences:
You can confirm your action or, if you would not like to downgrade this user, you can cancel
\",\"txt.user.actions.role.downgrade.cancel\":\"Cancel\",\"txt.user.actions.role.downgrade.confirm\":\"Yes, downgrade this user\",\"txt.tokens.more\":\"{{remaining_count}} more…\",\"ticket.followup.comment\":\"This is a follow-up to your previous request\",\"txt.keyboard_shortcuts.key.ctrl\":\"ctrl\",\"txt.keyboard_shortcuts.key.alt\":\"alt\",\"txt.keyboard_shortcuts.key.space\":\"space\",\"txt.keyboard_shortcuts.key.enter\":\"enter\",\"txt.views.voice.call_console.reason.title.call_routed_to_voicemail\":\"Call routed to voicemail\",\"txt.views.voice.call_console.reason.title.the_caller_has_ended_this_call\":\"The caller has ended this call\",\"txt.views.voice.call_console.reason.title.call_returned_to_queue\":\"Call returned to queue\",\"txt.views.voice.call_console.reason.title.call_routed_to_agent\":\"Call routed to {{name}}\",\"txt.views.voice.call_console.reason.detail.caller_dialed_1\":\"Caller dialed '1'\",\"txt.views.voice.call_console.reason.detail.maximum_wait_time_exceeded\":\"Maximum wait time exceeded\",\"txt.views.voice.call_console.reason.detail.maximum_queue_size_exceeded\":\"Maximum queue size exceeded\",\"txt.views.voice.call_console.reason.detail.no_available_agents\":\"No agents available\",\"txt.views.voice.call_console.missed_call\":\"Missed call\",\"txt.views.voice.call_console.unable_to_accept_call\":\"Unable to accept call\",\"txt.header.view_customer_portal\":\"Go to web portal\",\"txt.modal.welcome.title\":\"Welcome to Zendesk\",\"txt.modal.welcome.look_for_an_email\":\"Look for an email at {{email}} with login information. If this email address is incorrect, please contact support.\",\"txt.modal.welcome.now_is_also_a_good_time\":\"Now is also a good time to bookmark this page to easily get back into your Zendesk.\",\"txt.modal.welcome.lets_get_started\":\"Let's get started.\",\"txt.modal.welcome.get_started_button\":\"Get Started\",\"txt.onboarding.launchpad.title\":\"Basics\",\"txt.onboarding.launchpad.body\":\"Configure the most widely-used Zendesk features\",\"txt.onboarding.views.title\":\"Ticket views\",\"txt.onboarding.views.body\":\"Explore the most popular filters of your tickets\",\"txt.onboarding.add.title\":\"Create\",\"txt.onboarding.add.body\":\"Add new tickets, users, and organizations in one click\",\"txt.onboarding.search.title\":\"Search\",\"txt.onboarding.search.body\":\"One-stop search for tickets, users, organizations, and forum content\",\"txt.onboarding.learnmore.title\":\"Learn more\",\"txt.onboarding.learnmore.body\":\"Get tips from our user guides and participate in our community forums\",\"txt.onboarding.learnmore.steps\":\"{{number}} of {{total}}\",\"txt.reporting_tutorial.tooltip_title\":\"Reporting\",\"txt.reporting_tutorial.tooltip_body\":\"Take a tour of our new reporting\",\"txt.reporting_tutorial.play_button_text\":\"Play Video\",\"txt.reporting_tutorial.learn_more_link\":\"https://support.zendesk.com/entries/21999767\",\"txt.views.reporting.nav.overview\":\"Overview\",\"txt.views.reporting.nav.reporting\":\"Reporting\",\"txt.views.reporting.nav.leaderboard\":\"Leaderboard\",\"txt.views.reporting.nav.forum\":\"Forum\",\"txt.views.reporting.nav.search\":\"Search\",\"txt.views.reporting.nav.voice\":\"Voice\",\"txt.views.reporting.period.reporting_period\":\"Reporting period:\",\"txt.views.reporting.period.last_30_days\":\"Last 30 days\",\"txt.views.reporting.period.last_7_days\":\"Last 7 days\",\"txt.views.reporting.period.last_24_hours\":\"Last 24 hours\",\"txt.views.reporting.period.custom\":\"Custom\",\"txt.views.reporting.period.errors.start_date_must_be_before_end_date\":\"Start date must be before end date\",\"txt.views.reporting.period.errors.custom_period_3_month_maximum\":\"Custom period can span up to 90 days\",\"txt.views.reporting.period.errors.invalid_date_entered\":\"Invalid date entered\",\"txt.views.reporting.period.start_label\":\"Start:\",\"txt.views.reporting.period.end_label\":\"End:\",\"txt.views.reporting.period.update_label\":\"Update\",\"txt.views.reporting.overview_pane.header\":\"Ticket Stats\",\"txt.views.reporting.overview_pane.new_tickets_label\":\"New Tickets\",\"txt.views.reporting.overview_pane.solved_tickets_label\":\"Solved Tickets\",\"txt.views.reporting.overview_pane.backlog_tickets_label\":\"Backlog\",\"txt.views.reporting.overview_pane.agent_touches_label\":\"Agent Touches\",\"txt.views.reporting.overview_pane.sat_rating_label\":\"Satisfaction Rating\",\"txt.views.reporting.overview_pane.time_to_first_reply_label\":\"Time to First Reply\",\"txt.views.reporting.overview_pane.stat_helper_total\":\"(total)\",\"txt.views.reporting.overview_pane.stat_helper_now\":\"(current)\",\"txt.views.reporting.overview_pane.stat_helper_average\":\"(average)\",\"txt.views.reporting.overview_pane.chart_header\":\"Compare key metrics for your Zendesk\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.label\":\"Tickets by Channels\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.email\":\"Email\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.web_form\":\"Web form\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.chat\":\"Chat\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.twitter\":\"Twitter\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.voice\":\"Voice\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.facebook\":\"Facebook\",\"txt.views.reporting.overview_pane.benchmark_widget.label\":\"Benchmark\",\"txt.views.reporting.overview_pane.benchmark_widget.global_label\":\"Global\",\"txt.views.reporting.overview_pane.benchmark_widget.industry\":\"Industry: \",\"txt.views.reporting.overview_pane.benchmark_widget.target_audience\":\"Audience: \",\"txt.views.reporting.overview_pane.benchmark_widget.company_size\":\"Company size: \",\"txt.views.reporting.overview_pane.benchmark_widget.satisfaction_rating\":\"Satisfaction Rating\",\"txt.views.reporting.overview_pane.benchmark_widget.time_to_first_reply\":\"Time to First Reply\",\"txt.views.reporting.x_hrs\":\"{{hours}} hrs\",\"txt.views.reporting.x_hrs_plain\":\"{{hours}} hrs\",\"txt.views.reporting.hours\":\"hours\",\"txt.views.reporting.overview_pane.benchmark_widget.your_help_desk\":\"Your Zendesk\",\"txt.views.reporting.overview_pane.benchmark_widget.vs\":\"vs.\",\"txt.views.reporting.overview_pane.benchmark_widget.industry_average\":\"Industry average\",\"txt.views.reporting.overview_pane.benchmark_widget.global_average\":\"Global average\",\"txt.views.reporting.overview_pane.see_more_link\":\"See more\",\"txt.views.reporting.overview_pane.see_all_link\":\"See all\",\"txt.views.reporting.overview_pane.time_to_first_reply_widget.label\":\"Time to First Reply\",\"txt.views.reporting.overview_pane.time_to_first_reply_widget.average_first_response_time\":\"Avg First Response Time\",\"txt.views.reporting.overview_pane.top_articles_by_views_widget.label\":\"Top Articles\",\"txt.views.reporting.overview_pane.top_articles_by_views_widget.by_view\":\"By views\",\"txt.views.reporting.overview_pane.top_articles_by_views_widget.by_vote\":\"By votes\",\"txt.views.reporting.overview_pane.top_articles_by_views_widget.comments\":\"By comments\",\"txt.views.reporting.overview_pane.top_searches_widget.label\":\"Top Searches\",\"txt.views.reporting.overview_pane.top_searches_widget.total\":\"Total\",\"txt.views.reporting.overview_pane.top_searches_widget.tickets_created\":\"Tickets created\",\"txt.views.reporting.overview_pane.top_searches_widget.with_no_results\":\"With no results\",\"txt.views.reporting.overview_pane.top_agents_widget.label\":\"Top Agents\",\"txt.views.reporting.overview_pane.top_agents_widget.tickets_solved\":\"Tickets solved\",\"txt.views.reporting.overview_pane.top_agents_widget.satisfaction\":\"Satisfaction\",\"txt.views.reporting.overview_pane.top_agents_widget.touches\":\"Touches\",\"txt.views.reporting.reporting_pane.header\":\"Reports\",\"txt.views.reporting.reporting_pane.date_label\":\"Date\",\"txt.views.reporting.leaderboard_pane.header\":\"Leaderboard\",\"txt.views.reporting.leaderboard_pane.no_access\":\"You do not have access to the leaderboard.\",\"txt.views.reporting.leaderboard_pane.solved_tickets_label\":\"Solved Tickets\",\"txt.views.reporting.leaderboard_pane.time_to_first_reply_label\":\"Time to First Reply\",\"txt.views.reporting.leaderboard_pane.agent_touches_label\":\"Agent Touches\",\"txt.views.reporting.leaderboard_pane.satisfaction_label\":\"Satisfaction\",\"txt.views.reporting.leaderboard_pane.global_top_agents\":\"Global Top Agents\",\"txt.views.reporting.leaderboard_pane.global_top_groups\":\"Global Top Groups\",\"txt.views.reporting.leaderboard_pane.groups_link\":\"Groups\",\"txt.views.reporting.leaderboard_pane.agents_link\":\"Agents\",\"txt.views.reporting.leaderboard_pane.solved_header\":\"SOLVED\",\"txt.views.reporting.leaderboard_pane.first_response_time_header\":\"FIRST RESPONSE TIME\",\"txt.views.reporting.leaderboard_pane.agent_touches_header\":\"AGENT TOUCHES\",\"txt.views.reporting.leaderboard_pane.satisfaction_header\":\"SATISFACTION\",\"txt.views.reporting.forum_pane.header\":\"Forum Stats\",\"txt.views.reporting.forum_pane.topics_label\":\"Topics\",\"txt.views.reporting.forum_pane.views_label\":\"Views\",\"txt.views.reporting.forum_pane.votes_label\":\"Votes\",\"txt.views.reporting.forum_pane.subscriptions_label\":\"Subscriptions\",\"txt.views.reporting.forum_pane.comments_label\":\"Comments\",\"txt.views.reporting.forum_pane.comments_info\":\"{{posts_count}} Comments\",\"txt.views.reporting.forum_pane.chart_header\":\"Compare forum metrics for your Zendesk\",\"txt.views.reporting.forum_pane.top_articles\":\"Top Articles\",\"txt.views.reporting.forum_pane.comments\":\"comments\",\"txt.views.reporting.search_pane.header\":\"Search Stats\",\"txt.views.reporting.search_pane.total_label\":\"Total\",\"txt.views.reporting.search_pane.with_no_results_label\":\"With No Results\",\"txt.views.reporting.search_pane.with_no_clicks_label\":\"With No Clicks\",\"txt.views.reporting.search_pane.tickets_created_label\":\"Tickets Created\",\"txt.views.reporting.search_pane.chart_header\":\"Compare search metrics for your Zendesk\",\"txt.views.reporting.search_pane.top_searches\":\"Top Searches\",\"txt.views.reporting.search_pane.feedback_tab_only\":\"Feedback Tab only\",\"txt.views.reporting.search_pane.search_string_header\":\"Search string\",\"txt.views.reporting.search_pane.searches_header\":\"Total searches\",\"txt.views.reporting.search_pane.avg_number_of_results_header\":\"Avg number of results\",\"txt.views.reporting.search_pane.clickthrough_rate_header\":\"Click-through rate\",\"txt.views.reporting.search_pane.tickets_created_header\":\"Tickets created\",\"txt.views.reporting.search_pane.top_clicked_result_header\":\"Top clicked result\",\"txt.users.show.remove_direct_line\":\"(remove direct line)\",\"activerecord.errors.messages.could_not_save_user\":\"Error saving user:\",\"activerecord.errors.messages.could_not_save_group\":\"Error saving group:\",\"activerecord.errors.messages.could_not_save_\":\"Error saving:\",\"activerecord.errors.messages.could_not_save_identity\":\"Error saving identity:\",\"activerecord.errors.messages.could_not_save_ticket\":\"Error saving ticket:\",\"activerecord.errors.messages.could_not_save_organization\":\"Error saving organization:\",\"txt.onboarding.forum.title\":\"Forums\",\"txt.onboarding.forum.body\":\"Add content to help build your self-service community\",\"txt.views.reporting.overview_pane.tickets_by_channel_sample_widget.label\":\"Tickets by Channels (Sample)\",\"txt.users.edit.agent_access_group\":\"Tickets in agent's groups\",\"txt.views.reporting.overview_pane.tickets_by_channel_widget.other\":\"Other\",\"txt.views.reporting.forum_pane.entry_create\":\"Recently created topics\",\"txt.views.reporting.forum_pane.entry_view\":\"Top topics by number of views\",\"txt.views.reporting.forum_pane.vote_create\":\"Top topics by number of votes\",\"txt.views.reporting.forum_pane.watching_entry_create\":\"Top topics by number of subscriptions\",\"txt.views.reporting.forum_pane.post_create\":\"Top topics by number of comments\",\"txt.views.reporting.search_pane.no_results\":\"Top searches with no results\",\"txt.views.reporting.search_pane.no_clicks\":\"Top searches with no clicks\",\"txt.views.reporting.search_pane.tickets\":\"Top searches with tickets created\",\"txt.filters.ticket_count_units.thousands\":\"k\",\"txt.filters.ticket_count_units.millions\":\"M\",\"txt.views.reporting.advanced_analytics_pane.name\":\"Advanced Analytics\",\"txt.views.reporting.advanced_analytics_pane.error_message\":\"We are unable to load your dashboards at this time. Please try again later.\",\"txt.views.reporting.advanced_analytics_pane.about\":\"Advanced Analytics, powered by GoodData, delivers powerful reporting and customizable dashboards to Plus and Enterprise customers at no additional charge.\",\"txt.views.reporting.advanced_analytics_pane.enable_button\":\"Enable\",\"txt.views.reporting.advanced_analytics_pane.sample\":\"SAMPLE\",\"txt.views.reporting.advanced_analytics_pane.your_zendesk\":\"Advanced Analytics powered by GoodData\",\"txt.views.reporting.advanced_analytics_pane.we_can\":\"We can set up a free GoodData account for you and connect it to your Zendesk.\",\"txt.views.reporting.advanced_analytics_pane.admin_required\":\"You must be an administrator to enable GoodData for Zendesk.\",\"txt.views.reporting.advanced_analytics_pane.enable_gooddata\":\"Enable GoodData\",\"txt.views.reporting.advanced_analytics_pane.click_to_create\":\"Click Create if you agree to the GoodData Terms and Conditions, and we'll create your account.\",\"txt.views.reporting.advanced_analytics_pane.sync_time_msg\":\"Daily sync time has been successfully changed and will take effect {{date}} at {{time}}.\",\"txt.views.reporting.advanced_analytics_pane.dashboards_label\":\"Dashboards\",\"txt.views.reporting.advanced_analytics_pane.sync_time_label\":\"Daily Sync\",\"txt.views.reporting.advanced_analytics_pane.register_your_account\":\"Register Your Account\",\"txt.views.reporting.advanced_analytics_pane.initiated\":\"We've initiated the process to create your account. In the next few minutes you will receive an invitation email from GoodData. Follow the email instructions to register your account.\",\"txt.views.reporting.advanced_analytics_pane.legacy_message\":\"Your Zendesk is connected to a GoodData account, but we haven't yet set up embedded dashboards for your help desk. We should complete the setup in the next few days, so please check back later.\",\"txt.views.reporting.advanced_analytics_pane.upgrade_now\":\"Upgrade now\",\"txt.views.reporting.advanced_analytics_pane.contact_owner\":\"Contact Account Owner\",\"txt.views.reporting.advanced_analytics_pane.no_access\":\"You do not have access to make account changes. Contact the account owner of your Zendesk for further help.\",\"txt.views.reporting.advanced_analytics_pane.takes_time\":\"It might take up to 30 minutes to load data in your dashboards the first time.\",\"txt.views.reporting.advanced_analytics_pane.dashboards_ready\":\"Your Dashboards are Ready\",\"txt.views.reporting.search_pane.number_of_searches\":\"Number of searches\",\"txt.views.reporting.search_pane.percentage_of_searches\":\"Percentage of total searches\",\"txt.views.channels.dialer_view.no_incoming_calls\":\"No incoming calls\",\"txt.views.channels.dialer_view.no_incoming_chats\":\"No incoming chats\",\"txt.views.channels.dialer_view.currently_offline\":\"Currently offline\",\"txt.views.channels.dialer_view.chat\":\"CHAT\",\"txt.views.channels.dialer_view.voice\":\"VOICE\",\"txt.views.channels.phone_number_view.via_browser\":\"Via Browser:\",\"txt.views.channels.phone_number_view.via_phone\":\"Via Phone:\",\"txt.views.tickets.add_comment_shared_content.enter_a_number\":\"Enter a number...\",\"txt.voice.error.invalid_forwarding_number\":\"Your agent forwarding number is currently invalid. Please update this number in your user profile.\",\"txt.tickets.recent.problems.label\":\"Most recent problems:\",\"txt.tickets.recent.problems.search\":\"Type to find more...\",\"txt.image_gallery.next\":\"Next\",\"txt.image_gallery.previous\":\"Previous\",\"txt.image_gallery.download\":\"Download\",\"txt.views.subscription_view.trial.title\":\"Purchase your Zendesk today!\",\"txt.views.subscription_view.trial.details\":\"You are testing the {{plan_name}} plan with {{max_agents}} agents and have {{days_left_in_trial}} days left in your trial. Select a plan and enter your credit card information to continue using Zendesk after the trial.\",\"txt.views.subscription_view.characteristics.title\":\"Your Current Subscription\",\"txt.views.subscription_view.characteristics.details.plan\":\"{{plan_name}} plan\",\"txt.views.subscription_view.characteristics.details.max_agents\":\"{{max_agents}} agents\",\"txt.views.subscription_view.characteristics.details.billing_cycle\":\"Billed {{billing_cycle_name}}\",\"txt.views.subscription_view.characteristics.details.billing.monthly\":\"Monthly billing\",\"txt.views.subscription_view.characteristics.details.billing.quarterly\":\"Quarterly billing\",\"txt.views.subscription_view.characteristics.details.billing.annually\":\"Annual billing\",\"txt.admin.subscription.successfully_updated\":\"Your subscription has been updated.\",\"txt.admin.subscription.submit.update\":\"Update\",\"txt.admin.subscription.submit.continue\":\"Continue\",\"txt.admin.subscription.confirmation.plan_summary.current\":\"Current Subscription\",\"txt.admin.subscription.confirmation.plan_summary.new\":\"New Subscription\",\"txt.admin.subscription.confirmation.cancel\":\"Cancel\",\"txt.admin.subscription.confirmation.confirm\":\"Confirm\",\"txt.admin.subscription.confirmation.updating\":\"Updating…\",\"txt.admin.subscription.confirmation.downgrade.header\":\"Warning...\",\"txt.admin.subscription.confirmation.downgrade.max_agents\":\"Please note: The maximum number of agents you have chosen is {{maxAgentsReducedBy}} fewer than you have currently. Consequently, the most recently added agents will be downgraded to end-user status, and tickets assigned to these agents will be unassigned.\",\"txt.admin.subscription.confirmation.downgrade.plan.regular\":\"If you downgrade from Regular, you will lose the following features:t |
0?this.clone(!0):this).get();s(i[u])[t](f),r=r.concat(f)}return this.pushStack(r,e,i.selector)}}),s.extend({clone:function(e,t,n){var r=e.cloneNode(!0),i,o,u;if((!s.support.noCloneEvent||!s.support.noCloneChecked)&&(e.nodeType===1||e.nodeType===11)&&!s.isXMLDoc(e)){pt(e,r),i=dt(e),o=dt(r);for(u=0;i[u];++u)o[u]&&pt(i[u],o[u])}if(t){ht(e,r);if(n){i=dt(e),o=dt(r);for(u=0;i[u];++u)ht(i[u],o[u])}}return i=o=null,r},clean:function(e,t,r,i){var o;t=t||n,typeof t.createElement==\"undefined\"&&(t=t.ownerDocument||t[0]&&t[0].ownerDocument||n);var u=[],a;for(var f=0,l;(l=e[f])!=null;f++){typeof l==\"number\"&&(l+=\"\");if(!l)continue;if(typeof l==\"string\")if(!nt.test(l))l=t.createTextNode(l);else{l=l.replace(Z,\"<$1>$2>\");var c=(et.exec(l)||[\"\",\"\"])[1].toLowerCase(),h=ft[c]||ft._default,p=h[0],d=t.createElement(\"div\");t===n?lt.appendChild(d):K(t).appendChild(d),d.innerHTML=h[1]+l+h[2];while(p--)d=d.lastChild;if(!s.support.tbody){var v=tt.test(l),m=c===\"table\"&&!v?d.firstChild&&d.firstChild.childNodes:h[1]===\"
'),i=e,s=\"content.body\",o={},u=\"250\",o.length=u,u=r.truncateAndTrim||e.truncateAndTrim,c={},c.hash=o,c.contexts=[],c.contexts.push(i),c.data=t,typeof u===p?i=u.call(e,s,c):u===v?i=d.call(e,\"truncateAndTrim\",s,c):i=u,t.buffer.push(m(i)+\"