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| 1 | Marketing | Offering the authoring solution standalone. Authors may use it as it's a low cost solution. Then easy follow-up for full system. With additional features, could be a excellent option, especially for smaller companies. Give the solution legitimacy and exposure | |
| 2 | Team should review existing authoring apps to compare features such as MindTouch, Flare, Help&Manual | ||
| 3 | Does the team have a working MindTouch version? Not to copy obviously. Just for reference | ||
| 4 | Can site being transparently implemented into client's own website? Not accessed from Zendesk | Option 1 - try to iframe HC into customer's website Option 2 - brand HC to the same look and feel as client's website + change the CNAME to support.acme.com so even when users will leave client's website they won't feel it Option 3 - once API is released let client's developers to rebuild the HC on Client's side Option 4 - (exotic one) use service like http://anyorigin.com/ |
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