Grant access to a mailbox:
- Login to Exchange Control Panel (https://mail.jh-austin.co.uk/ecp)
- Navigate to Recipients | Mailboxes (or Recipients | Shared for shared mailboxes)
- Find the mailbox that needs to be accessed and double-click it
- Click Mailbox delegation
- For each type of access, click the + sign and add each person that needs access (the name(s) will appear in the add -> box)
- Click ok
n.b - Full Access does not grant that person the right to send mail as the other user/shared mailbox
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