Mitel - Pre-Recorded Messages – Customer Support

Pre-recorded messages (for holidays, website down, etc.) are recorded into the system mailbox and activated in the system administration section of the controller software.

These pre-recorded messages will only apply to the auto-attendant, which only answers the Best Companies main line (3999, 01978 856222)

To record a message:

Dial 7000 from any phone
When you get an answer, press *
Dial 9999 to get into the system mailbox
Enter the passcode
Select option 4 to record system greetings
Select the greeting set that you want to record to (1-9, 1 is the main greeting, 2-9 are alternative greetings that need to be assigned in the system console)
Press 2 to select the business closed greeting
Record your message after the beep, then press a key when done
You'll now get some options:

Press 1 to accept the recording
Press 2 to review the message
Press 3 to re-record the message

Press any key to finish recording
The system will playback the message; press 1 to accept, 2 to listen again or 3 to re-record
Press * when you've finished to exit the menu

Hang up to complete the recording stage

(Message scripts are stored in J:\BC\Best Companies Team\Telephone Messages)

To apply the greeting set:

Log into the system administration tool for the phone system
Select All Forms
Select Greetings Assignment
The Port IDs relate to voicemail ports - the first five are assigned to the auto-attendant system, so these are the ones to change
Select the entry to modify and click Change
Select the greeting from the drop-down (this is the greeting set as specified in step 6 above)
Click Save

Greetings currently set:
(these are set to play in night 2 mode)

Set #	Current Message Type
2	Christmas Party
3	Accreditation Event
4	ST Awards
5	Team Building
6	Weekly Meeting
7	Christmas Holiday
8	Event
9	World Cup

N.B. - This process needs to be followed carefully; using admin (instead of manager) access gives the option to reset the entire phone system to its default settings.