Following on from feedback received last month (from the Innovation Process Feedback survey), I’d like to share an update relating to our Help Centre.
As part of our ticketing process, the team are now going to be focusing on writing more articles (Announcements, FAQs, How-Tos), so that we can all be empowered to find the answers we need, when we need them.
Whilst we know that some requests do inevitably require assistance from our support team, I would really like to encourage everyone to try the following steps when using the help centre, so that we can build it into a great knowledge resource;
Search the help centre for answers before raising a ticket – you may find an explanation or answer that could help you (failing that, we can use your search terms as an indication of a topic that would be useful to have an answer to!)
Comment on articles with any questions, thoughts or suggestions:
Follow Sections or Articles you find helpful:
Rate the articles you read, so that we know we are helping – or could help more!
We now have over 200+ articles (and counting!) so you may find that you can locate the answer you need by using the search bar, browsing through different sections, or you may be directed to an article by a support team member.
I’m hoping that our help centre can grow into something truly helpful and resourceful; your assistance with the above would be such a tremendous help and very much appreciated.
Please let me know if you have any questions or would like to know more by commenting below.