Resetting a colleagues password can be done on the secure website following the steps below:
1. Log-In to the secure website.
2. Go to: Back Office > General > Manage Accounts
3. Select your colleagues name in the 'Account to edit' drop-down menu and click the 'Edit' button.
4. Scroll down to the 'Change Password' section.
5. Set a password by typing it into the 'Password:' and 'Re-type Password' boxes and click update.
Alternatively, check the 'Random password' checkbox.
6. Click the 'Update' button. The new password will now be emailed to the account holder.