When using the new Admin User Dashboard to log in as a client (using the blue box on the left), you may on occasion encounter an error like the one shown below:
This error seems to happen if you have Back Office and/or Contact Management open at the same time in other tabs in your internet browser. It doesn't seem to like it if you are logged in as a client in Back Office then try to log in as a different client on the Admin User Dashboard.
If you experience this error, the best way to fix it is to do the following:
- Go to the tab where you have Back Office office open and log out. You will be taken to the login page.
- Close down the tab that you have the Admin User Dashboard open in, and any other tabs that you might have any Back Office / Contact Management based pages open in.
- Log back into the system from the main login page.
- Try using the Client Dashboard control again to select the company you require.
The error should hopefully not happen this time around.
This didn't work what else can I try?
This error can also be caused by the company's legal status not being set.
Find the company in contact management and for all of the surveys they are registering for check they have a legal status if not then simply set it to the relevant status and try and log in again.