If your headset doesn't work, there are a few things that could be the cause:
- The headset option isn't set on your phone (there's a headset icon on the top left of the phone display when headset mode is on)
- The batteries are dead (if you frequently use your headset and it beeps when you start a call, that's an indicator that the batteries are running low)
- The headset has been switched off on the amplifier - the first button on the amp should have a green indicator
- The amplifier has been muted - the right-hand button on the amp should have no indicator set
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