On completing registration, we send an email to the client, and a second email to the Client Engagement team. This email contains information about the client, such as their headcount and whether they are Premium Support.
If they are Premium Support, they will go to the Premium Support contact defined in backoffice, on Survey Processes > Registration Default Contacts:
If not, they will go either to firstname.lastname@example.org, email@example.com or firstname.lastname@example.org.
So far, so simple. However, if a company opts for a Recognise survey in a different size to their BCI survey, the system will favour the Recognise size when deciding who to send the email to do.
For example, if a company opts for a BCI survey with 320 employees (a mid), and a list survey where only 240 employees are eligible, the system will send the 'New Registration Received' email to email@example.com, rather than firstname.lastname@example.org .