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Mitel - Remove an Extension

Account Owner
  • Updated
There are a number of processes to remove an extension from the Mitel system:
  1. Remove from paging groups
  2. Remove from pickup groups
  3. Remove from ring groups
  4. Remove the DDI number
  5. Remove line key assignments
  6. Remove the user configuration
Remove from Paging Groups:
  1. Go to Page Group Assignment form
  2. Select the necessary page group in the top pane
  3. Select "Go To:" "Number"
  4. Type the extension number into the "Value:" box
  5. Click "Go"
  6. Click "Delete Member" and confirm the next two prompts
Remove from Pickup Groups:
  1. Go to Pickup Group Assignment form
  2. Select the necessary pickup group in the top pane
  3. Find and highlight the number in the group (bottom pane)
  4. Click "Delete Member" and confirm when prompted
  5. Repeat steps 2-4 for each pickup group that the extension belongs to
Remove from Ring Groups:
  1. Go to Ring Group Assignment form
  2. Select the necessary pickup group in the top pane
  3. Find and highlight the number in the group (bottom pane)
  4. Click "Delete Member" and confirm when prompted
  5. Repeat steps 2-4 for each ring group that the extension belongs to
Remove the Speed Call (DDI) Number:
  1. Go to the System Speed Call Assignment
  2. Select "Go To:" "Actual Number"
  3. Type the extension number into the "Value:" box
  4. Click "Go"
  5. Click "Delete" and confirm when prompted

Remove Line Key Assignments:

Method 1:

  1. Go to the Multiline Set Key Assignment form
  2. Select extension "1001" (or any other extension that has no line keys assigned) from the middle pane (labelled "Multiline Set Key Assignment")
  3. Click "Copy Keys"
  4. Enter the target extension (the one you're deleting) into the box labelled "Copy selected keys to directory number(s):"
  5. Put a tick into the check box in the title row - this will copy every key
  6. Click "Copy"

Method 2:

  1. Go to the Multiline Set Key Assignment form
  2. Select "Find a Field Named:" "Directory Number"
  3. Type the extension number into the "That has a value:" box
  4.  Click "Search"
  5. In the lower pane, click "Change All Members"
  6. For each button, delete the contents of any typed fields, set the "Line Type" to "Not Assigned" and blank the "Ring Type" field
  7. Click "Save"
Remove the User Configuration:
  1. Go to User Configuration form
  2. Select "Find a field named:" "Number"
  3. Type the extension number into the "That has a value:" box
  4. Click "Search"
  5. Click "Delete" and confirm when prompted

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