If somebody reports poor quality sound when they're on the phone and nobody else has the same issue:
- Check that the curly cord is working (try moving it when you're on a call to ensure there's not too much sound distortion) - if it's faulty, replace it
- Check the patch leads (especially the clips) - if any are broken then replace the lead
The patch lead issue can also manifest itself as the phone either taking too long to boot or not booting at all
If other people have the same issue then this would suggest some kind of network issue - possibly a heavy load over part of the network
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